Thrane and Thrane A S EXPLORER325 Users Manual

USER MANUAL

EXPLORER® 325

EXPLORER

Document number: 98-131305-A

Release date: June 17, 2010

325

Disclaimer

Any responsibility or liability for loss or damage in connection with the use of this product and the accompanying documentation is disclaimed by Thrane & Thrane. The information in this manual is provided for information purposes only, is subject to change without notice and may contain errors or inaccuracies. Manuals issued by Thrane & Thrane are periodically revised and updated. Anyone relying on this information should acquire the most current version e.g. from http://www.thrane.com or from the distributor. Thrane & Thrane is not responsible for the content or accuracy of any translations or reproductions, in whole or in part, of this manual from any other source.

Trademark acknowledgements:

• Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European Union and the United

States.

• EXPLORER is a registered trademark of Thrane & Thrane A/S in the European Union and the United States.

• Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other

countries.

• Inmarsat is a registered trademark of International Maritime Satellite Organisation (IMSO) and is licensed

by IMSO to Inmarsat Limited and Inmarsat Ventures plc.

• Inmarsat’s product names are trademarks or registered trademarks of Inmarsat.

• Other product and company names mentioned in this manual may be trademarks or trade names of their respective owners.

Company web site

www.thrane.com

98-131305-A ii

Safety summary 1

The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment. Thrane & Thrane assumes no liability for the customer's failure to comply with these requirements.

Observe marked areas

Under extreme heat conditions do not touch areas of the terminal or antenna that are marked with this symbol, as it may result in injury.

Microwave radiation hazards

During transmission the antenna in this system radiates Microwave Power.This radiation may be hazardous to humans close to the antenna. When the system is powered, make sure that nobody gets closer than the recommended minimum safety distance.

The minimum safety distance is 0.6 m to the side and above the antenna when the EXPLORER 325 is powered. The safety distance of 0.6 m does not apply directly below the antenna, as the radiation forms a hemisphere above the antenna.

Service

User access to the interior of the system units is prohibited. Only a technician authorized by Thrane & Thrane may perform service - failure to comply with this rule will void the warranty.

Do not service or adjust alone

Do not attempt internal service or adjustments unless another person, capable of rendering first aid resuscitation, is present.

Power supply

The voltage range is 10.5 - 32 V DC; 11.5 A - 4 A. Be aware of high start-up peak current: 20 A@24 V, 5ms.

Do not operate in an explosive atmosphere

Do not operate the equipment in the presence of flammable gases or fumes. Operation of any electrical equipment in such an environment constitutes a definite safety hazard.

Keep away from live circuits

Operating personnel must not remove equipment covers. Component replacement and internal adjustment must be made by qualified maintenance personnel. Do not replace components with the power cable connected. Under certain conditions, dangerous voltages may exist even with the power cable removed. To avoid injuries, always disconnect power and discharge circuits before touching them.

Install and use the antenna with care

Thrane & Thrane assumes no liability for any damage caused by the antenna falling off the vehicle or stressing the mounting base. It is the responsibility of the customer to ensure a safe and correct installation of the antenna. The instructions in the Installation manual are only guidelines.

Failure to comply with the rules above will void the warranty!

98-131305-A iii

About the manual 2

Intended readers

This manual is a user manual for the EXPLORER 325 system. The manual is intended for anyone who is using or intends to use this system. No specific skills are required to operate the EXPLORER 325 system. However, it is important that you observe all safety requirements listed in the beginning of this manual, and operate the system according to the guidelines in this manual.

Most current version

This manual may not always reflect the latest software functionality of your EXPLORER 325 system. To obtain the latest version of the manual, please enter the Thrane & Thrane web site www.thrane.com and download the latest version from Service > Self Service Center >

Downloads, or acquire it from your distributor.

Manual overview

Note that this manual does not cover installation nor does it cover how to use the IP handset that comes with the system. For information on installation refer to the installation manual and for information on the IP handset refer to the user manual for the IP handset. Part numbers for both manuals are listed in the next section.

This manual has the following chapters:

• Introduction contains a brief description of the system and an overview of the BGAN

services.

• Getting started explains how to insert SIM (Subscriber Identity Module) card and start

up the unit. It also contains a short guide to making the first call.

• Operating the system explains how to use the system.

• Using the web interface explains how to use the built-in web interface of the terminal

for configuration and daily use, and describes the available menus and settings, including advanced setup of interfaces.

• Trou bles ho otin g contains a short troubleshooting guide and explains how to update

software. It also describes the functions of the light indicator and the Reset button, and explains the event messages that may show in the web interface. Further, it gives information on where to get help if needed.

• Conformity contains declarations of conformity for the EXPLORER 325 system.

98-131305-A iv

Introduction 1

Welcome

Congratulations on the purchase of your EXPLORER 325 system!

EXPLORER 325 is a land vehicular broadband system, providing simultaneous high-speed data and voice communication via satellite through the BGAN (Broadband Global Area Network).

Applications include:

• Internet browsing

•E-mail

• Phone and fax services

• Large file transfers

• Video conferencing and Streaming

• VPN (Virtual Private Network) access to corporate servers

This chapter introduces the EXPLORER 325 system and gives an overview of the physical units and their features and functions.

It also gives an overview of the BGAN system and services.

98-131305-A Welcome 1

Features and interfaces

The EXPLORER 325 system offers the following features and interfaces:

 Simultaneous voice and data communication over BGAN

 Full duplex, single or multi-user, up to: 432 kbps

 Support for streaming IP at: 32, 64 or 128 kbps

Chapter 1: Introduction

 Voice: Standard Voice (4 kbps) or 3.1 kHz Audio

 2 LAN (Local Area Network) ports with PoE (Power over Ethernet) for computers, e-hubs, IP

handsets etc.

 1 Standard Phone port for standard phone or fax machine

 1 multi-purpose I/O connector with 5 configurable inputs/outputs

 1 SIM slot for your BGAN SIM card

 Built-in DHCP/NAT router

 Built-in web interface allowing you to manage your phone book, messages and calls, and

customize the terminal to your specific needs

 Input power: 10.5 - 32 V DC (11.5 A - 4 A)

 CE certified

1. 3.1 kHz Audio is only available in elevations > 45°

98-131305-A Features and interfaces 2

Main units

Units overview

The EXPLORER 325 system includes the following main units:

• TT-3058A EXPLORER 325 antenna

• TT-3733A EXPLORER 325 Terminal

• TT-3670A Thrane IP Handset & Cradle, wired

EXPLORER 325 antenna

The EXPLORER 325 system uses the TT-3058A antenna, which is a mechanically steered 2-axis stabilized BGAN antenna, intended for roof mounting on a vehicle. The antenna contains all functions for satellite tracking, including a GPS (Global Positioning System). A single coaxial cable carries all RF communication, supply voltage and modem communication between the antenna and the terminal.

Chapter 1: Introduction

For information on how to install the antenna, refer to the installation manual.

98-131305-A Main units 3

EXPLORER 325 terminal

Overview

The EXPLORER 325 Terminal is the controlling unit in the EXPLORER 325 system. It contains all user interfaces and a LED indicator and stores configuration data. The terminal is designed to be mounted inside a vehicle.

Chapter 1: Introduction

Tools for setup and daily use

The Thrane IP Handset can be used for displaying status, accessing a subset of controls and views, starting a streaming session and entering the PIN code for the terminal. The IP handset connects to the LAN interface of the terminal. For information on how to use the handset, see the user manual for the IP handset.

The built-in web interface in the terminal is used for easy configuration and daily use. The web interface is accessed from a computer connected to the terminal, using an Internet browser. No installation of software is needed. For further information on the web interface, see Chapter 4, Using the web interface.

SIM card

The terminal has a SIM (Subscriber Identity Module) slot located in the connector panel behind a small cover plate.

The terminal requires a dedicated land vehicular SIM card, which you get from your Airtime Provider.

The system requires a SIM card to go online and to access the settings of the terminal. However, using the web interface you can view the Dashboard and upload software without inserting a SIM card.

98-131305-A Main units 4

Thrane IP handset and cradle

IP data

Circuit switched connection

BGAN network

EXPLORER 325 terminal

IP handset

The Thrane IP Handset communicates using Internet Protocols (IP). The handset is not strictly dedicated to the EXPLORER 325 system, but can also be used in a public network as a standard IP telephone.

The IP handset is powered directly from the LAN interface using Power over Ethernet (PoE).

Chapter 1: Introduction

When the IP handset is used with the terminal, it communicates using IP between the handset and the terminal. However, on the BGAN network side of the terminal, calls are transmitted as circuitswitched calls.

When connected to the terminal the IP handset provides a dedicated BGAN menu with a subset of the terminal configuration options.

For more information on the functions of the IP handset, refer to the user manual for the IP handset.

IP cradle

The IP cradle serves as a holder for the IP handset.

The cradle connects to the coil cord from the handset and, using an Ethernet cable, to the terminal. You can mount the cradle on a wall or a desktop.

98-131305-A Main units 5

The Inmarsat BGAN system

Note

What is BGAN?

The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls.

Coverage

The Inmarsat® BGAN services are based on geostationary satellites situated above the equator. Each satellite covers a certain area (footprint). The coverage map below shows the footprints of the BGAN system. For updated information on coverage, see Inmarsat’s home page at

www.inmarsat.com.

Chapter 1: Introduction

The map above shows Inmarsat’s expectations of coverage, but does not represent a guarantee of service. The availability of service at the edge of coverage areas may fluctuate.

98-131305-A The Inmarsat BGAN system 6

Overview of the BGAN system

EXPLORER 325

Satellite Access Station (SAS)

Satellite

Packet-Switched Network

Circuit-Switched Network

EXPLORER 325

IP Handset

antenna

terminal

A complete BGAN system includes the EXPLORER 325 terminal with connected peripherals, an EXPLORER 325 antenna, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your terminal and the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular network, etc.).

Chapter 1: Introduction

98-131305-A The Inmarsat BGAN system 7

The BGAN services supported by EXPLORER 325

Note

Supported services

The BGAN services currently supported by the EXPLORER 325 comprise:

• A Packet-Switched (PS) connection to the Internet

• A Circuit-Switched (CS) dialed connection for voice, fax or data

• Short Messaging Service (SMS)

Packet data service

The BGAN network supports different classes of data connection to the Internet.

• Using a Standard IP connection several users can share the data connection simultaneously.

This type of connection is ideal for e-mail, file transfer, and Internet and intranet access. The user pays for the amount of data sent and received.

• Using a Streaming IP connection you get an exclusive high-priority connection ensuring

seamless transfer of data. This type of connection is ideal for time critical applications like live video over IP. The user pays for the duration of the connection (per minute charge).

Chapter 1: Introduction

The BGAN system supports maximum 11 concurrent PS connections at a time per EXPLORER 325 system.

Circuit-Switched (dialed) service

The following types of circuit-switched connection are available:

• Standard Voice. A low-tariff connection for voice only. The voice signal is compressed to

4.0 kbps, which reduces the bandwidth use and consequently the tariff.

• 3.1 kHz Audio. A high quality connection which can be used for Premium Voice or G3 fax. The

signal is uncompressed 3.1 kHz audio, which allows for optimum voice quality.

The BGAN system only supports one external circuit switched call at a time per EXPLORER 325 system.

SMS service

The BGAN system provides a Short Messaging Service (SMS) for sending and receiving SMS messages to and from the terminal.

1. The 3.1 kHz service is only available in elevations > 45°

98-131305-A The Inmarsat BGAN system 8

Supplementary services

The BGAN system also provides the following supplementary services:

• Call hold

• Call waiting

•Call forwarding

•Voice mail

• Call barring

Limitations

SIM lock

The supplier may have locked the SIM card to a specific provider. For further information, contact your supplier.

Limitations in available services

Chapter 1: Introduction

The services available depend on your airtime subscription. Your SIM card may not allow for all the services described in this manual.

Also, some services may not be available at the edge of coverage areas, i.e. in low elevations.

For further information on coverage, please refer to the Inmarsat home page at

www.inmarsat.com.

98-131305-A The Inmarsat BGAN system 9

Services and interfaces

The following table shows which equipment and interfaces you can use to access the services listed in the left column.

Service

3.1 kHz Audio

Chapter 1: Introduction

Interface on the terminal

Phone LAN (PoE)

Analog telephone IP handset

G3 Fax machine

Standard Voice

Circuit-Switched

Analog telephone IP handset

Data

multi-user

Data

single-user

Packet-Switched

SMS

a. 3.1 kHz Audio is only available in elevations > 45°

Computer

IP handset or computer with web interface

98-131305-A Services and interfaces 10

Chapter 2

Grounding stud

Power switch

I/O

DC input

2 x LAN w. PoE

Slot for SIM card

Antenna

Reset button

Phone

Getting started 2

This chapter describes how to start up the system and make the first call or data session.

For information on how to install the system, insert SIM card and connect cables, refer to the installation manual for the EXPLORER 325 system.

Before you start

Operation at high temperatures

CAUTION! In very high ambient temperatures, do not touch areas of the

terminal that are marked with this symbol.

If the terminal is installed in a location where the ambient temperature may exceed 50C, we recommend placing the terminal where unintentional contact is avoided. Note that the maximum allowed ambient temperature is 55° C.

If the maximum ambient temperature does not exceed 50C, the terminal can be placed in a public area.

For further information on installation, refer to the installation manual for the EXPLORER 325 system.

Connector panel

The drawing below shows the connector panel of the EXPLORER 325 terminal.

98-131305-A Before you start 11

Starting up the terminal

Note

SIM card

Note that the EXPLORER 325 terminal requires a SIM card dedicated to the land vehicular BGAN service. The terminal can only access the BGAN network when the right type of SIM card is installed. For information on how to insert the SIM card, refer to the installation manual.

Switching on the terminal

Using the Power switch

To switch on the terminal, use the On/Off switch in the connector panel. It normally takes one or

two seconds for the terminal to switch on.

Chapter 2: Getting started

Using the ignition system

If you have connected the ignition system of your vehicle to the I/O connector, you may leave the power switch in the “on” position and the terminal will switch on/off when you start/stop the engine of your vehicle.

When the engine is stopped the terminal is in standby mode. The standby current is max. 15 mA when the ignition is off. For information on how to connect to the Ignition pins in the I/O connector, refer to the installation manual for the EXPLORER 325 system.

You must set up the ignition function in the web interface. For further information, see Configuring the I/O interface on page 84.

In some cases, the system may reboot after power-on because of the high start-up current.

Using a remote on/off switch

If an external switch is connected to the remote on/off pins in the DC connector, you may leave the power switch in the connector panel in the “on” position and use the remote switch to turn the terminal on and off. When the remote switch is off, the terminal is off. However, if you leave the power switch on the terminal in the “on” position, you can always switch the terminal back on with the remote switch. The standby current when the remote switch is off is max. 2 mA. For further information on the remote on/off function, refer to the installation manual for the EXPLORER 325 system.

98-131305-A Starting up the terminal 12

Power up completed

When the terminal is switched on, the Power indicator in the terminal lights green.

You can now access the terminal settings, but the terminal is not ready for making calls or running data sessions until the system is registered on the BGAN network. You may have to enter a SIM PIN before the system can register. For further information, see Entering the SIM PIN for the terminal on page 16 and Registering with the BGAN network on page 18.

Chapter 2: Getting started

To switch off the terminal flip the Power switch back. It takes 5 to 10 seconds to power down the terminal. Alternatively use the ignition or remote on/off function described above.

98-131305-A Starting up the terminal 13

Connecting the Thrane IP handset

Note

Power supply (PoE)

The Thrane IP Handset is powered from the LAN interface, using Power over Ethernet. The total output power from the two interfaces is 32 W.

Both interfaces can support devices of power class 1, 2 and 3 (4, 7 and 15.4 Watt), as long as the total power consumption does not exceed 32 W. If the limit is exceeded, the LAN ports are prioritized so that LAN port 1 has the highest priority and port 2 is closed down. For this reason, we recommend connecting your IP handset to LAN port 1.

In case of power hold-up (failure on input power), PoE will be turned off completely.

Starting up the Thrane IP Handset

The following procedure is for the Thrane IP Handset. The procedure may be different for another type of IP handset.

Chapter 2: Getting started

The first handset that is connected to the LAN interface on the terminal is automatically registered in the terminal and assigned the local number 0501 and password 0501. For information on how to connect additional handsets, see Connecting a new IP handset on page 77.

To connect the Thrane IP Handset, do as follows:

1. Connect the Ethernet cable from the Thrane IP Handset/cradle to one of the LAN (PoE) connectors on the terminal as described in the user manual for the handset.

We recommend connecting to LAN port 1, because in case of insufficient power to the LAN (PoE) interface port 2 will be closed down first.

2. The handset starts up automatically.

When the display shows this symbol in the upper right corner, the handset is ready for making a call.

If the handset is not ready for making calls, it may be because the BGAN terminal is waiting for a SIM PIN. To check this, enter the handset menu system and select BGAN > Status > PIN status.

You can enter the SIM PIN using the IP handset. For details, see Entering the SIM PIN using a phone or IP handset on page 16.

98-131305-A Connecting the Thrane IP handset 14

Connecting a computer

Note

Before connecting to the LAN interface

For the LAN interface to work without any further setup, the connected computer must be set up to obtain an IP address and a DNS server address automatically.

To check this on your computer (Windows XP), do as follows:

1. Go to Start > Settings > Control Panel > Network Connections.

2. Right-click on the LAN connection you want to use.

3. Select Properties.

4. Highlight Internet Protocol (TCP/IP).

5. Click Properties.

Chapter 2: Getting started

6. Make sure that the following is selected:

• Obtain an IP address automatically

• Obtain DNS server address automatically

Connecting a computer to the LAN interface

This section only describes a Standard Internet connection with default settings on the terminal. For information on other scenarios, see Connecting to the Internet on page 34.

To connect a computer to the LAN interface, do as follows:

1. Power up your computer.

2. Connect your LAN cable between the network connector on your computer and one of the LAN connectors on the terminal. When the computer and the terminal are ready and the terminal is registered on the BGAN network, the terminal automatically starts a Standard data connection. For further information, see Standard connection to the Internet (default) on page 20.

For information on how to configure the LAN interface on the terminal, see Configuring the LAN interface on page 63.

98-131305-A Connecting a computer 15

Entering the SIM PIN for the terminal

Note

Do you need a SIM PIN?

Depending on your SIM card, you may have to enter a SIM PIN to use the system. Your SIM PIN is supplied with your SIM card. You can enter the PIN using a standard phone, the IP handset or the web interface.

Using an Administrator user name and password you can change the PIN and enable or disable the use of a PIN. For further information, see Setting up the use of SIM PIN in the terminal on page 115.

For information on how to connect the IP handset or computer you are going to use, see Connecting a computer to the LAN interface on page 15 or Connecting the Thrane IP handset on page 14.

Entering the SIM PIN using a phone or IP handset

Chapter 2: Getting started

To enter the SIM PIN

If you have a phone connected to the terminal, you can use it to enter the SIM PIN for the terminal at start up.

Do as follows:

• For an analog phone: Pick up the phone. When the terminal is waiting for a PIN, you will hear 2 beeps - pause - 2 beeps - etc. Dial <PIN> followed by #.

When you hear a “busy” tone or a dialing tone, the PIN has been accepted and you can hang up or dial a number.

• For the Thrane IP Handset: Select the BGAN menu, select Enter PIN and enter the administrator user name and password for the terminal. Then enter the PIN for the terminal. Note that the menu item “Enter PIN” is only available if the terminal is waiting for a PIN.

Wrong SIM PIN

Analog phone:

If, instead of the busy tone or dialing tone, you continue to hear 2 beeps - pause - 2 beeps - etc., it means the SIM PIN was not accepted. Check that you have the correct PIN and try again.

If a wrong PIN has been entered three times in the terminal, you will hear 3 beeps - pause - 3 beeps - etc. This means you have to enter the PUK (PIN Unblocking Key) provided with your SIM card. After entering the PUK, you must enter a new PIN of your own choice (4 to 8 digits long).

Dial the following: <PUK> * <New PIN> * <New PIN> followed by # or off-hook key.

98-131305-A Entering the SIM PIN for the terminal 16

Example: If the PUK is 87654321 and the new PIN is 1234, dial

87654321 * 1234 * 1234 followed by # or off-hook key.

If you enter 10 wrong PUKs, the SIM card will no longer be functional. Contact your Airtime Provider for a new SIM card.

IP handset: After having entered the user name and password for the terminal you have 3 attempts to enter the SIM PIN, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with the SIM card for your terminal.

Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long.

If you enter a wrong PUK 10 times, the SIM card will no longer be functional, and you have to contact your Airtime Provider for a new SIM card.

Entering the SIM PIN using the web interface

To enter the SIM PIN

Chapter 2: Getting started

Do as follows:

1. On a computer connected to the terminal, open your browser and enter http://ut.bgan or the IP address of the terminal in the address bar (default IP address: http://192.168.0.1).

If your SIM card uses a PIN and the PIN has not yet been entered, the web interface will open on the PIN page.

2. Type in the PIN and click OK. When the PIN is accepted, the web interface opens the Dashboard and is ready for use. If the PIN is not accepted, see the next section Wrong PIN.

For further information on the web interface refer to Using the web interface on page 41.

98-131305-A Entering the SIM PIN for the terminal 17

Wrong PIN

You have 3 attempts to enter the PIN in the web interface, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with your SIM card. Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long.

If you enter a wrong PUK 10 times, the SIM card will no longer be functional, and you have to contact your Airtime Provider for a new SIM card.

Registering with the BGAN network

When the SIM PIN is accepted by the terminal, the EXPLORER 325 system automatically starts the registration procedure on the BGAN network.

You can monitor the registration procedure in two ways.

• Connect the Thrane IP Handset and watch the procedure in the display.

• Connect a computer, access the internal web interface of the terminal and watch the Status field in the DASHBOARD. For details, see Using the Dashboard on page 47.

Chapter 2: Getting started

The normal startup procedure is shown as follows:

1. Searching. The terminal has instructed the antenna to search for the BGAN signal.

2. Registering. The terminal is attempting to register with the Satellite Access Station (SAS).

3. Ready. The terminal has registered and attached to the SAS and is ready to accept a service request (a call or a data session).

Note that the registration procedure may take several minutes.

Note on satellite coverage

Be aware that if the vehicle is placed on the side of a steep hill or similar, you may not have optimum satellite coverage because the elevation angle of the antenna is changed.

98-131305-A Registering with the BGAN network 18

Making the first call

Note

When the terminal is registered with the BGAN network you are ready to make or receive the first call. The following sections provide a short guide to making calls. For more detailed information, see Making or receiving a phone call on page 26.

Making a call from the terminal

To make a call from a phone connected to the terminal, dial

00 <country code> <phone number> followed by # or off-hook key.

Example: To call Thrane & Thrane in Denmark (+45 39558800) from an analog phone, dial 00 45

39558800 #

Making a call to the terminal

Chapter 2: Getting started

By default, any handset connected to the terminal will ring on incoming calls. If you have connected a fax, set the incoming call type on that Phone interface to 3.1 kHz Audio to avoid that the fax rings and answers an incoming Standard call. For further information, see Selecting the call type on page 24.

To make a call to a phone connected to the terminal, dial

+ <Mobile number>

• + is the international call prefix

• Mobile number: The mobile number of the terminal you are calling. The first part of the number is always 870, which is the “country code” for the BGAN system.

There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.

Example: If you are calling from Denmark and the mobile number for Standard Voice is

870772420567 on your terminal, and you want to make a Standard call to the terminal, dial 00 870 772420567.

If the mobile numbers are listed in the web interface, you can look them up by selecting PHONE BOOK > Mobile numbers. If the numbers are not listed, refer to the documents provided with your airtime subscription. We recommend saving the mobile numbers in the web interface. See Viewing and editing the mobile numbers on page 53.

used in front of the country code for international calls.

Making a call from one terminal to another

To make a call from one terminal to another, dial 00 <Mobile number>.

1. The plus sign indicates the code required to dial out of one's country code area, such as 00 in most of Europe, 011 in the United States, and other short codes in other parts of the world.

98-131305-A Making the first call 19

Standard connection to the Internet (default)

Note

This section only describes a Standard Internet connection with default settings on the terminal. For information on other scenarios, see Connecting to the Internet on page 34.

By default, the terminal automatically connects to the Internet when you connect your computer or other equipment to the LAN interface, provided the terminal is registered on the satellite network.

You can then use your connected computer to browse the Internet, send e-mail etc.

Chapter 2: Getting started

98-131305-A Standard connection to the Internet (default) 20

Chapter 3

Operating the system 3

This chapter describes how to use the EXPLORER 325 system.

It does not describe advanced configuration of interfaces. For this type of information, refer to the “Configuring...” sections for the interfaces in Chapter 4, Using the web interface.

General

Tools for setup and use

Overview

You can use the Thrane IP Handset for viewing status, using the phone book of the terminal and for entering the PIN, but for enhanced use and for configuration of interfaces, you must connect a computer.

With a computer and a browser, you can use the built-in web interface to set up the terminal.

The IP handset

When you connect the Thrane IP Handset to one of the LAN (PoE) connectors on the terminal you can use the handset display and keypad to enter the PIN or to view the status of the terminal.

The menu system in the IP handset includes the following items for the terminal:

•BGAN menu:

•Contacts:

• Selecting, starting and stopping your data connections

• Viewing C/No (signal strength) for the system

• Viewing status (“Ready”, “Registering” etc.) for the system

• Viewing the software version of the terminal

• Entering the PIN and PUK for the terminal

• Viewing active events

•Viewing GPS status

• Inclusion of the terminal phone book (not editable) in the IP handset Contacts

• SIP (Session Initiation Protocol):

• Selecting/viewing the SIP profile used for communication with the BGAN terminal

• Date and time:

• Possibility of using UTC time received from the BGAN satellite

For further information, see the user manual for the IP handset.

98-131305-A General 21

The web interface of the terminal

The web interface is a built-in web server for setting up and controlling the terminal, using a connected computer with a browser. No installation of software is required.

With the web interface you can:

• Enter the SIM PIN for the terminal

•DASHBOARD page:

• start and stop data sessions

• view information on calls to/from the terminal

• view status of the terminal and antenna

• view properties of the terminal and antenna

• CONNECT page:

• start and stop data sessions for all network user groups connected to the terminal (requires administrator password)

•PHONE BOOK page:

• view and edit the phone book

Chapter 3: Operating the system

•MESSAGES page:

• send and receive SMS messages

•CALLS page:

• view the call log (outgoing, received and missed calls and data)

• SETTINGS page:

• set up the interfaces of the terminal

• set up call services

• upload software

• set up network user groups (requires administrator password)

• select the satellite to use for connection to the BGAN network

• set the language in the web interface

• ADMINISTRATION page:

• change the SIM PIN for the terminal

• set up user rights (requires administrator password)

For information on how to use the web interface, see Using the web interface on page 41.

98-131305-A General 22

Services and interfaces

The following table shows which equipment and interfaces you can use to access the services listed in the left column.

Service

3.1 kHz Audio

Interface on the terminal

Phone LAN (PoE)

Analog telephone IP handset

G3 Fax machine

Chapter 3: Operating the system

Standard Voice

Circuit-Switched

Analog telephone IP handset

Data

multi-user

Data

single-user

Packet-Switched

SMS

a. 3.1 kHz Audio is only available in elevations > 45°

Computer

IP handset or computer with web interface

98-131305-A General 23

+ 133 hidden pages

Thrane and Thrane A S EXPLORER325 Users Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Safety summary 1

About the manual 2

Introduction 1

Welcome

Features and interfaces

Main units

Units overview

EXPLORER 325 antenna

EXPLORER 325 terminal

Thrane IP handset and cradle

The Inmarsat BGAN system

What is BGAN?

Coverage

Overview of the BGAN system

The BGAN services supported by EXPLORER 325

Services and interfaces

Getting started 2

Before you start

Operation at high temperatures

Connector panel

Starting up the terminal

SIM card

Switching on the terminal

Connecting the Thrane IP handset

Power supply (PoE)

Starting up the Thrane IP Handset

Connecting a computer

Before connecting to the LAN interface

Connecting a computer to the LAN interface

Entering the SIM PIN for the terminal

Do you need a SIM PIN?

Entering the SIM PIN using a phone or IP handset

Entering the SIM PIN using the web interface

Registering with the BGAN network

Note on satellite coverage

Making the first call

Making a call from the terminal

Making a call to the terminal

Making a call from one terminal to another

Standard connection to the Internet (default)

Operating the system 3

General

Tools for setup and use

Services and interfaces