Warranty and Service
This product has been manufactured by Thor Group, 13831 Oaks Avenue Chino, CA
91710.
Thor Group disclaims all express warranties except for the following:
This warranty applies to products purchased and located in the United States.
Products purchased or located outside this area are excluded.
The warranty does not apply to damage resulting from abuse, accident, natural
disaster, loss of electrical power to the product for any reason, alteration, outdoor
use, improper installation, and improper operation, repair or service of the product
by anyone other than an authorized Thor Group, service agency or representative.
Warranties and Duration
Full warranty for Parts and Labor: 2 years
Implied warranties terminate upon expiration of the limited warranty. Some states
do not allow limitations on how long implied warranty lasts, so the above limitation
may not apply to your implied warranty.
Thor Group will pay for:
All repair labor and cost of replacement parts found to be defective due to material
and workmanship. Service must be provided by a Thor Group Authorized Service
Agency during normal working hours.
For a Service Agency nearest you, please call 877-288-8099.
Thor Group will not pay for:
This limited warranty does not cover:
1. Service to instruct you on how to use your range to correct house wiring, replace
or repair house fuses. Service to correct the installation of your range.
2. Repairs when your range is used for other than normal, single-family household
use or when it is used in a manner that is contrary to published user or operator
instructions and/or installation instructions.
3. Cosmetic damage, including chips, dents, scratches or other damage to the finish
of your range, unless such damage results from defects in materials or workmanship
and is reported to Thor Group within 30 days from the date of purchase.
4. Costs associated with the removal from your home of your range for repairs. This
range is designed to be repaired in the home and only in-home service is covered by
this warranty.
5. Damage resulting from misuse, alteration, accident, abuse, fire, flood, acts of God,
improper installation, installation not in accordance with electrical, or use of
consumables or cleaning products not approved by Thor Group.
6. Service to repair or replace consumable parts. Consumable parts are not included
in the warranty coverage.
7. The removal and re-installation of your range if it is installed in an inaccessible
location or is not installed in accordance with published installation instructions.
8. This warranty is void if the factory applied serial number has been altered or
removed from your range.
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Warranty and Service
9. Repairs to parts or systems resulting from unauthorized modifications made to the
appliance.
10. Expenses for travel and transportation for product service if your range is located
in a remote area where service by an authorized Thor Group service provider is not
available.
The warranty applies to appliances purchased and used for personal, family or
household purposes only. It does not cover appliances used for commercial
applications. Should the appliance be sold by the original purchaser during the
warranty period, the warranty shall extend to the new owner until the expiration
date of the original purchaser’s warranty period.
Warranty and Product Registration
Thor Group is not responsible for incidental or consequential damages. Under no
circumstances will Thor Group’s liability exceed the cost that you paid for the
product. Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitations or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that
vary from state to state. Whenever you call our customer service at 877-288-8099
(Thor Kitchen RANGE) for technical information and parts sales in the United States
or to request service for your appliance, please have your complete model number
and serial number ready. The model and serial number can be found on the product
data plate. Please enter the information requested in the spaces provided.
Model No.___________________ Serial No._____________________
Date of Purchase_____________ Purchaser_____________________
Dealer______________________ Suburb________________________
Town_______________________ Country_______________________
Note: You must provide proof of purchased or installation date for in-warranty
service.
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