Thor HDW2401SS User Manual

Dishwasher Use Care Manual &

Dishwasher

Use

& Ca

r

e Manual

HDW2401SS / HDW2401BS

Table of Contents

Important Safety Instructions

Features of your new dishwasher 3 4----------------- -

Operating Instructions--------

Preparing and loading dishes 9 13--------------------- -

Care & cleaning-------------------------------------- -14 16

Troubleshooting------

------------------------------- -17 18

1

-------------------------2

------------------------ -5 8

WARNING

Important safety instruction

For your safety, the information in this manual must be followed to
minimize the risk of fire or explosion, electric shock, and to prevent
property damage, personal injury.

Proper installation

Please install your dishwasher properly follow the installation guide.

Water supply temperature should be 120℉ or 149 .℉
Dispose of the discarded appliance and packing material properly.
The dishwasher must be grounded, or it can result in a risk of electric shock.
If there is any damage of the

repair or replace any part by yourself

Basic precaution before use

Read all instructions before using the dishwasher.
The manual does not cover every possible

condition and situation that may occur .
Use the dishwasher only for intended function as

described in this manual.
When loading items to be washed:

-Load sharp items and knives so that they are not
likely to damage the door seal and tub.

-Load sharp items and knives with the handles up to
reduce the risk of cut type-

Do not wash plastic items unless marked

safe or the equivalent, if not marked,
check with manufacture for recommendation, items
that are not dishwasher safe may melt and create a
potential fire hazard.

If the dishwasher drains into a food disposer,
make sure

disposer is completely empty before

running dishwasher

Do not tamper with control.
Do not operate your dishwasher unless all

enclosure panels are in the properly place.

Do not touch the heating element during or
immediately after use especially if,
has been selected.

injury.

.

.

the sanitize option

contact to your

to

Do not let children abuse sit, or stand on door or
racks of a dishwasher.

Under certain conditions hydrogen,
produced in a hot water system that has not been
used for two weeks or more Hydrogen.
explosive If the.
for such

a period before,

hot water system has not been used

using
hot water faucets and let water flow from each for
several minutes. This will release any accumulated
hydrogen gas Hydrogen.

gas is flammable. Do not

smoke or use an open flame during this time.
Do not store or use combustible materials, gasoline

or other flammable vapors and liquids in the vicinity
of this or any other appliance.

Use only detergents or rinse agents recommended
for use in a dishwasher and keep them out of the
reach of children.

Keep young children and infants away from
dishwasher when it is operating.

Do not use the dishwasher if it has a damaged
power line or plug, and do not plug the dishwasher
into a damaged outlet, failure to observe these
instructions may result in electrical shock.

Remove the door to the washing compartment when

removing an old dishwasher from service or discarding
it.

attempt to

gas may be

gas is

on

all

2

Specification

Capacity

Dimension

Weight

Power Supply

Rated power usage

Water Feed Pressure

Features of your new dishwasher

14 place settings

606 x 650 x 857 mm (W x D x H)

unpacked 94lb (42.5 kg)

120volts 60Hz,

Wash motor 50W

20

~ 120 psi (138

Heater 840W

~ 828kPa)

1

2

3

4

5

1

6

7

Top light

8

Cup Shelf

1

8

9

10

11

12

13

2

Upper Spray Arm

9

Adjustable Upper Rack

3

Middle Spray Arm

4

Vortex wash arm (Located on the left side of tub)

5

Low Spray Arm

6

Rinse Aid Dispenser

10

Tub Gasket

11

Silverware Basket

12

Bottom Rack

13

Heating Element

7

Detergent Dispenser

3

Features of your new dishwasher

Features

Filter System

Your dishwasher has a multiple Filter
System there are four filter meshes­soiled water and clean water in different chambers.
The multiple filter system helps your dishwasher to get
better performance with less water and less energy .

.It can separate

the

Adjustable Upper Rack

The Upper Rack can be raised or lowered to
accommodate loading taller dishes in either rack The.
Upper Rack clearance height H1 goes from 8" to 10".
The Bottom Rack clearance height H2 is 11" to 13".

Smart Wash System

Your dishwasher has Smart Wash System.
partial load of lightly soiled dishes is placed in the
unit, a wash cycle similar to a short wash will
automatically be performed. When a full load of
heavily soiled dishes is placed in the unit, a heavy
wash cycle will automatically be performed. can

it
determine the type of cycle required to clean the
dishes and will clean more efficiently every time.

a

4

How your dishwasher cleans

Your dishwasher cleans by spraying a mixture of
hot water and detergent through the spray arms

against soiled surfaces .

pumped through the multiple

Getting Started

Load dishwasher (See preparing and loading

1.
dishes).

2.

Add detergent (See Fill detergent to the dispenser).

3. Add rinse aid, if needed (See Fill rinse to
dispenser).

Close door to latch.

4.

5. Select desired CYCLE (See Cycle Chart). The
indicator light above the pad will glow when
selected.

6.

Select desired OPTIONS (See Energy Options).
The indicator light above the pad will glow when
selected.

7.

Run hot water faucet nearest dishwasher until water
is hot . Turn water off.

8.

To start, press

pad

.

Your dishwasher has the front control panel.

Your selections will only beactivated when

the door is firmly closed.

NOTE

The dishwasher is programmed to
remember your last cycle so you do not
have to reset each
dishwasher using the same cycle and
options selected on the previous wash just,
press the Start Cancel/

Wash Cycle Selections

Cycle times are approximate and will vary with
options
dishwasher detergent and melt fatty food soils.
An automatic sensor will check the incoming water
temperature and if it is not hot
be delayed for automatic water heating in the main
wash of all
HI TEMP­temperature will be guaranteed to handle heavier soil
loads.

5

pad.

start the

WASH is selected an even higher

water is necessary to activate

happens even when

timer will

ontrol panel ntrol panel

C

1

2

3

4

5

Wash Cycle Selections

1

Pots PANS &

This cycle is for hard to clean heavily- - ,
dishes,

2

Normal wash

and dishes.

This cycle is for regularly soiled dinner dishes or
silverware.

3

China crystal

This cycle is for lightly soiled china and crystal.

4

Quick wash

This cycle is for lightly soiled and pre rinsed-
dishes and silverware.

5

Rinse only

This cycle is for pre rinsing-

dishes or glasses.

This is only a rinse that keeps food from drying
on your dishes and reduces odor buildup in your
dishwasher until you are ready to wash a full
load. Do not use detergent.

6

ENERGY SAVER

For light solied or pre-rinsed dishes and

.

Functions

7

Air exchange

Select the “Air exchange function, the
dishwasher will exchange the air every 6
hours to keep the air in the dishwasher fresh.

soiled

6

7

9

Child lock

8

9

10

11

12

13

You can lock all controls to prevent children from
accidently changing the dishwasher cycle or
starting the dishwasher.

Press the “Steam wash” and the “Vortex wash”
simultaneity to select or cancel the function.
After the function is selected and the corresponding
indicator light will turn on.

10

Votex wash

Use this option when you want to wash pots and

pans durable serving bowls and other large, , ,
very dirty hard to clean dishes, .

Touse use Vortex wash, place the dishes face down

in the lower rack directly above the vortex wash arm

in the back left corner.

11

Heated Dry

When the” Heated Dry” function is selected, the
heater will work during the drying process.

12

Sanitize

To sanitize your dishes and

the

Sanitize

the “Sanitize” function

is selected, the temperature of water will be
maintained at 70 (158 ) max.℃ ℉
Note: It is possible that 70 (158 ) may ℃ ℉

not be reached, if the temperature of the incoming
hot water dose not reach the suggested temperature.

8

Steam wash

For use with heavily soiled items, this STEAM

option adds 30 minutes t time.o the cycle

The option is available with the cycles of “POTS &

PANS” and “Normal wash”.

13

Hi Temp Wash

When the “Hi Temp wash” function is selected,
the temperature of water will be maintained at

60 (140 ) max.℃ ℉

6

Operating dishwasher

14

16

Start Cancel/

This information covers several different models.
Your dishwasher may not have all the cycles and
options described.
This built-in dishwasher’s function control and
cycle selections will be void when dishwasher
door is firmly closed. When setting up the
dishwasher, please keep the dishwasher door
open and select the wash cycle and options
desired. The indicator light above the pad will
turn on. To start, press the Start/Cancel key
once and close the door firmly within 4 seconds
after you select start. The indicator light will
flickering and the wash cycle will begin after the
door is closed. To cancel wash cycle once the
dishwasher is running, carefully open the door
slowly to access the controls and avoid water
spill. Long press Start/Cancel for 8 second, the
dishwasher will start a 60 second draining
process to prevent water and moister trap inside
the dishwasher. The dishwasher will be power
off automatically when draining process is
completed. You may then open the unit and/or
start a new cycle.
When opening the door, use caution as there is
a possibility of injury from hot steam coming out
from the unit. If the door is opened while the
dishwasher is running, a safety switch will stop
the cycle.
You may add more dishes before the main wash
starts.

15

17

18

19

16

14

Delay

To delay the start of a selected

pad until the desired delay time shows in the

Start

display screen, it allows you to

LED

your

start

dishwasher for 1 to 24 hours delay .

To cancel the Delay Start option and begin the
cycle,

before the delay period is over press

Start Cancel/

15

Display window

pad.

To display the remained hours and minutes of the

running cycle, delay hours and error codes etc.

17

Rinse aid indicator light

Turns on when the dishwasher needs to add Rinse aid.

18

Sanitized indicator light

If a cycle with the sanitize function is finished,
the sanitized indicator light turns on.

If you open the door, it will turn off after 30 seconds.

18

Clean indicator light

Turns on after a cycle finished.
If you open the door, it will turn off after 30 seconds.

automatically

Delay

the

Cycle progress indicator

Located on ride side of the front of the dishwasher, these lights indicate how far along is the current wash cycle while
the dishwasher is running.

1 2 3

1

WASH

2

DRY

3

CLEAN

When the dishwasher is in a wash or rinse portion of a cycle the Wash lights are ,
illuminated.

When the dishwasher is in a drying portion of a cycle the Wash and Dry lights are,
illuminated.

After the dishwasher has completed all portions of a cycle all indicator lights are ,

illuminated.

If you open the door when the Cleaning lights are illuminated, all the portion lights
will turn off after 30seconds.

7

Operating dishwasher

Status Window

01 24-

If the Delay Start option is sel

dishwasher is working and the wash cycle time is more
than a
alternately in the Status Window.

CL

Flashes once the program has been entered and the

opened during a wash
door to begin or continue a wash cycle.

MINUTES

Number of minutes left in a cycle
It shows hours and minutes alternately.

Cycle Chart

hours shows in the Status

of

hours and minutes left shows

key is

also flashes if the door is

the dishwasher

or

Program Description of Cycle Water（L） Cycle time（min）

Pre Wash
Pre Wash
Wash(48°C)

POTS & PANS 22.8 140

NORMAL WASH 10.8~23.0 105~135

CHINA CRYSTAL 19.3 120

QUICK WASH 15.5 60

RINSE ONLY Rinse Only 8 20

ENERGY SAVER 19.3 105

Rinse
Rinse
Rinse(58°C)

Drying
Pre Wash
Auto(42~48°C)
Rinse(50~58°C)

Drying
Pre Wash
Pre Wash
Wash(48°C)
Rinse
Rinse(58°C)

Drying
Pre Wash
Wash(40°C)
Rinse(50°C)

Drying

Pre Wash
Pre Wash
Wash(40°C)
Rinse
Rinse(50°C)

Drying

of

the

NOTE

The time remaining could suddenly increase
or drop several minutes This.
Smart Sensor has checked the soil level and
determined if additional water fills are needed
or if water fills can be deleted.

Error indication

means the

In certain situations which are critical to the
machines function and safe operation, the

control shall shut down and indicate an error
code Er (See Error Codes on page 18).

If Er codes are

in

will be able to provide assistance

the problem and or locate an

authorized service technician if needed.

the dealer or

8

Adjustable Upper Rack

The upper rack height can be easily adjusted to
accommodate loading taller dishes in either rack.

To accommodate taller dishes in the bottom rack there,
are 2 positions available:

Upper rack

Lower rack

Dish Preparation

Scrape away large pieces of food bones pits, , ,
toothpicks etc The, . continuous filtered wash system

will remove the remaining food particles Burned on. -

foods should
from glasses and cups.

be

loosened before loading Empty.

Foods such as mustard mayonnaise vinegar lemon, , ,
juice and tomato based products may cause
discoloration of stainless steel and plastics if allowed to
sit for a long period of time Unless.

the dishwasher
is to be opertated at once it is best to rinse off these

food soils.
If the dishwasher drains into a food disposer be, sure

disposer is completely empty before starting
dishwasher.

liquids

Note:

Height should be adjusted without dishes in the racks.

9

Loading the Upper Rack

The upper rack is designed for cups, glasses, small
plates, bowls and plastic items marked
safe etc.

For best results, place the bowls, cups, glasses, sauce
pans with soiled surface facing down or toward the
center. Tilt slightly for better drainage.

Make sure the loaded dishes do not
interfere with the rotation of the middle
spray arm, which is located at the bottom
of the upper rack. (Check this by rotating
the middle spray arm by hand.)

Loading the Bottom Rack

The bottom rack is designed to load plates soup bowls, ,

plates saucers,

and cookware.

The

adjustable rack

space will allow you to load maximum 13 inch items.

Large items should be placed along the edge
so they do not interfere with the middle spray
arm rotation, and make sure they not prevent

the detergent

Large items should be turned so that the
inside faces downward, and make sure these
items do not interfere with the lower spray

arm rotation.

The fold down-

tines in the bottom rack make it easy to
load those extra large and hard to fit- - items The tines.
may be left up for normal use or folded down for more
flexible loading Fold.
pots or pans.

dispenser from opening.

down for more space to load large

Upper Rack 8 place settings

Bottom Rack 8 place settings

Upper Rack 12 place settings

Bottom Rack

12

10

place settings

Upper Rack 14 place settings

Bottom Rack

14

place settings

Preparing and loading dishes

Loading the Silverware Basket

The silverware basket could be divided into three
separate modules that can be used in both upper and
lower racks

1

.

S

poons

2

.

Knives

3.

Salad forks

4.

Forks

5. Large spoons

6. Large forks

Adding A Dish

To add or remove items after wash cycle starts:
1 Open door slightly and wait a few seconds until wash

action stops before completely opening.
2 Add the item.
3 Close door firmly to latch and cycle will automatically

resume.

TO AVOID BURN INJURY: Slightly open door and
wait until spray arms and wash action stop. Hot

CAUTION

2

4

3

4

1

2

4

3

2
222

Do not let any item extend through bottom.

4

4

3

3

4

3

3

111

1

1

1

1

6

1

111

1

5

Be sure nothing protrudes though bottom of
the basket or rack to block the lower spray
arm.

1

1

4

1

1

1

1
1

1

111

6

3

4

3

3

3

3

3

2

4
4

2

2

4

2

4

22

water may splash out of dishwasher. Failure to do
so may result in injury.

Filling the rinse aid dispenser

Rinse aid greatly improves drying and reduces water

spots and filming Without.
dishwasher interior will have excessive moisture The.
Heated Dry option will not perform as well without rinse
aid The.

rinse aid dispenser located,
Detergent cup automatically,
amount of rinse aid during the last rinse.

If spotting and poor drying is a problem increase,
amount of rinse aid dispensed by rotating the dial to a

higher number The.
cap.

If the rinse aid is low, the Rinse Aid light is illuminated at
the beginning and end of the cycle indicating that it
is time to refill.

rinse aid your dishes and

next to the

releases a measured

the

dial is located under the dispenser

11

Preparing and loading dishes

Filling the rinse aid dispenser

Your dishwasher is designed to use a liquid rinse aid The. use of rinse greatly

improves drying performance after the final rinse Do. not use a solid or bar type-

1 Open.

aid. Under normal conditions, the rinse aid
keep it full, but

the door turn,

it out.

do not over fill.

the dispenser cap to left and lift

will last approximately one month, try to

3. You can adjust

during the

the amount of the rinse aid released

rinse operation, the greater number indicates the
larger amount of rinse aid released.

rinse

2 Add.

rinse agent until the indicator point to max

Filling the detergent dispenser

1. Push the dispenser cover latch downwards and
open it

4 Replace.

the dispenser cap

2. Add the detergent to the main wash compartment

open cup

12

3. Close the dispenser cover

Preparing and loading dishes

The amount of the detergent needed depends on the cycle and soil level of dishes, refer to the table below and

adjust the recommended amount as necessary for your load.

Cycle

Soft Water
( -0 3 Grains)

Medium Hard Water
( -4 8 Grains)

Hard Water
( -9 12 Grains)

Very Hard Water*
(Over 12 Grains)

Auto wash,

Pots wash& ,
Normal
wash

Quick wash,
China crystal

Rinse

2 Teaspoons
(Main Wash Cup-

Full)

2 Teaspoons
(Main Wash

Full)

No Detergent

5 Teaspoons
(Main Wash Cup ­fill to line above
"R ")egular

5 Teaspoons
(Main Wash Cup

fill to line above

"R ")egular

No Detergent

8 Teaspoons
(Main Wash
Cup
Completely
Full)

8 Teaspoons
(Main Wash Cup
completely full)

No Detergent

Each Cup ­Completely Full
(Water Softener
Recommended)

Main Wash Cup ­Completely Full
(Water Softener
Recommended)

No Detergent ( Water
Softener
Recommended)

13

Cleaning the exterior door and panel

1 Stainless.

Clean the stainless steel door and handle regularly to
remove the debris with cleaning soft cloth.

Do not use appliance wax, polish, bleach or products
containing chlorine to clean the stainless steel door

steel panel

.

2 Control.

Clean the control panel with a lightly dampened
cloth,

clean it gently.

panel

Clean the Stainless Steel Inner Door and Tub

The tub is made of Stainless Steel it, will not rust or
corrode if the dishwasher should be scratched or
dented.

Clean the Cylinder Filter

The Cylinder Filter is designed to collect some big
items such as broken glass, bones and pits The.
Cylinder Filter needs to be cleaned to maximize wash
performance.

Remove the bottom rack, rotate the cylinder filter as
shown, lift it out, empty and clean it by holding it under
running water and replace.

Clean the spots on the steel inner door and
tub with a damp nonabrasive cloth.

WARNING

Allow heating element to cool before cleaning
the interior.

Failure to do so can result in burns.

Burn Hazard

14

Clean the Fine Filter

Take out the Cylinder Filter and remove the Fine Filter from the dishwasher tub bottom To.
remove the Fine Filter you must first remove the bottom spray arm as shown below.

Flush the Fine Filter by holding it under running water and replace.

15

Clean the door gasket

Clean the door gasket with a damp cloth to remove
food particles regularly.

Inside

The inside of the dishwasher is self cleaning­normal use. If needed, clean the tub gasket with a
damp cloth and use a brush similar to the ones shown
below to clean the opening in the end of the gasket.

with

Air gap

If there is an air gap installed with your dishwasher,
make sure it is clean so the dishwasher will drain
properly.

Air gap is not part of your dishwasher.
Before you clean the air gap turn,

firstly and lift off the cover
Remove the plastic cap and clean with a toothpick.

off the dishwasher

Protect against freezing

Your dishwasher should be protected from freezing
properly if it was left in an unheated place Have
qualified person do the following:

To Disconnect Service:

a

1.

Turn off electrical power to the dishwasher at the

supply source by moving fuses or tripping circuit
breaker.

2.

3.

4.
into pan.

To Restore Service:
1 Reconnect.

supply.
2 Turn.
3 Fill. both detergent cups and run dishwasher through

a Heated Wash­4 Check.

Turn off the water supply

Place a pan under the inlet valve Disconnect.

line from inlet valve and drain into pan.

Disconnect drain line from pump and drain water

the water drain,

and electrical power

on

water and electrical power supply.

cycle.

connections to make sure they do not leak.

water

16

Troubleshooting

before calling for service

Problem

Dishwasher won t' start

Dishwasher beeps at the
end of the cycle
Rinse Aid light on

Dishwasher operates too
long

Dishes are not clean
enough

Possible cause

Door may not be closed properly

Power supply or power line is not connected

Delay Start option has been selected

Child Lock activated selected(

It indicates the wash cycle finished the,
dishwasher will beep

The rinse aid level is low

The dishwasher is connected to cold water

models)

The cycle time will vary due to the soil

The sanitize option is selected

Water pressure is temporarily low

The inlet water is low

Dishes are loaded too close together

improper use of detergent

Solution

Shut the door completely make sure it is latched

Check and connect the power supply

Refer

in

Deactivate the child lock, refer to child lock
section in this manual

this manual to rese

Add rinse aid

Check the dishwasher make,
to the hot water supply

When heavy soil is detected, the auto, normal,
pots pan& cycle will automatically increase the
cycle time

When sanitize option is selected, the cycle time
will be increase to meet the sanitized
temperature request

Use you dishwasher when the water pressure is
normal

Make sure the dishwasher is connected to the
hot water supply

Try not use your dishwasher when hot water is
being used elsewhere in the house

Load the dishes again as the manual introduced

Add detergent depending on the water hardness
and the cycle you chose. Use fresh detergent.

sure it connected

Dishes not drying enough

Spots and filming on
dishes

Etching

Detergent left in
dispenser cup

The selected cycle is not suitable for food soil condition

Spay arms is blocked by some items

Detergent dispenser is empty

Improper loading of dishes

The cycle you chose

Water hardness is too high

Improper loading of dishes

Old or damp powder rinse aid is used

Rinse dispenser empty

Using too much detergent

The inlet water temperature exceeds 150 ℉

Detergent may be too old

Spray arm is blocked

did

not included the drying.

17

Choose anther cycle for longer washing time

Make sure the spay arm is rotated fluently

Fill rinse aid dispenser or increase the amount

of rinse aid.

Load the dishes again as the manual introduction

Choose the proper cycle with drying

For extremely hard water install
a water softener

Load the dishes again as the manual indicates

Use fresh rinse aid

Add rinse aid to the dispenser

Use less detergent if you have soft water

Lower the inlet water temperature

Use fresh detergent

Load the dishes making,

are not blocked

sure the spray arms

.

Troubleshooting

Problem

Possible cause

Solution

Detergent dispenser
will not shut

Water remains in the
dishwasher

Dishwasher does not
drain properly

Suds in the tub

Dishwasher leaks

Black or gray marks
on dishes

Stained tub interior

Noises

Dishwasher won't fill

Improper operation of the detergent cover

Previous cycle has not finished or has been
interrupted

Drain is clogged

Drain hose is kinked

Improper detergent is used

Excessive suds caused by using the improper
detergent

Dishwasher is not level

Aluminum utensils have rubbed against dishes

Coffee and tea soil

Reddish stain

Detergent cup opening\ Drain pump sound

A hard object has entered the wash module When.
the object is ground up the, sound should stop.

Water valve is turn off

Door latch may not be properly seated

Add the detergent and rinse aid as indicated by
the manual

Select the proper cycle as introduced by the
manual

Check the air gap if you have

Make sure the disposer is empty if the
dishwasher is connected to the disposer

Make sure the drain hose is properly connected
to the sink

Make sure to use only the automatic dishwasher
detergent

Make sure to use only the automatic
dishwasher detergent

Leveling the dishwasher (see the installation
manual)

Chose a higher cycle

Make sure the inlet water is no less than 120

Using a spot cleaner to remove the soil

Some tomato food will cause this, use of the
rinse only cycle right after loading this will
decrease the staining

This is normal

If the noise persists after a complete cycle,

call for service.

Check if the water valve is turn on

Make sure the door is closed

℉

When some malfunctions come on, the appliance will display error codes to warn you:

E1

E4

E8

E9

Longer inlet time.

Overflow.

Keep touching a button more than 30 seconds.

Faucets is not opened, or water intake is
restricted,or water pressure is too low.

Some element of dishwasher leaks .

Open circuit or break of distributary valve. Failure of orientation of distributary valve.

Water or something on the button.

If overflow occurs, turn off the main water supply before calling a service.
If there is water in the base pan because of an overfill or small leak,
the water should be removed before restarting the dishwasher.

18

Warranty

This product has been manufactured by Thor Group, 13831 Oaks Ave, Chino, California 91710.

Thor Group disclaims all express warranties except for the following:

This warranty applies to products purchased and located in the United States. Products purchased or

located outside this area are excluded.

The warranty does not apply to damage resulting from abuse, accident, natural disaster, loss of

electrical power to the product for any reason, alteration, outdoor use, improper installation, and
improper operation, repair or service of the product by anyone other than an authorized Thor Group,
service agency or representative.

Warranties and Duration

Full warranty for Parts and Labor: 2 year parts and labor.

Implied warranties terminate upon expiration of the limited warranty. Some states do not allow

limitations on how long implied warranty lasts, so the above limitation may not apply to your implied
warranty.

Thor Group will pay for:

All repair labor and cost of replacement parts found to be defective due to material and workmanship.

Service must be provided by a Thor Group Authorized Service Agency during normal working hours.

For a Service Agency nearest you, please call 877-288-8099.

Thor Group will not pay for:

This limited warranty does not cover:

1. Service to instruct you on how to use your dishwasher to correct house wiring, replace or repair
house fuses, service to correct the installation of your dishwasher.

2. Repairs when your dishwasher is used for other than normal, single-family household use or when it
is used in a manner that is contrary to published user or operator instructions and/or installation
instructions.

3. Cosmetic damage, including chips, dents, scratches or other damage to the finish of your
dishwasher, unless such damage results from defects in materials or workmanship and is reported to
Thor Group within 30 days from the date of purchase.

4. Costs associated with the removal from your home of your dishwasher for repairs. This dishwasher
is designed to be repaired in the home and only in-home service is covered by this warranty.

5. Damage resulting from misuse, alteration, accident, abuse, fire, flood, acts of God, improper
installation, installation not in accordance with electrical, or use of consumables or cleaning products
not approved by Thor Group.

6. Service to repair or replace consumable parts. Consumable parts are not included in the warranty
coverage.

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7. The removal and reinstallation of your dishwasher if it is installed in an inaccessible location or is
not installed in accordance with published installation instructions.

8. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.

9. Expenses for travel and transportation for product service if your dishwasher is located in a remote
area where service by an authorized Thor Group servicer is not available.

1). Serial number that have been removed, altered or cannot be readily determined;

2). Product that has been transferred from its original owner to another party or outside the USA or
Canada;

3). Rust on the interior or exterior of the unit;

4). Products purchased “as-is” are not covered by this warranty;

5). Products used in a commercial setting;

6). Service calls which do not involve malfunction or defects in materials or workmanship, or in
accordance with the provided instructions;

7). To correct the installation of your appliance or to instruct how to use the appliance;

8). Expenses for making the appliance accessible for service, such as removal of trim, cupboards, shelves,
etc., which are not part of the appliance when it is shipped from the factory;

9). Service calls to repair or replace appliance light bulbs, air filters, other consumables, or knobs, handles,
or other cosmetic parts;

10). Surcharges including, but not limited to, any after-hour, weekend, or holiday service calls, tolls, ferry
trip charges, or mileage expense for service calls to remote areas, including Hawaii, Alaska and Canada;

11). Damages to the finish of appliance or home incurred during installation, including but not limited to
floors, cabinets, walls, etc.;

12). Damages caused by: services performed by unauthorized service companies; use of parts other than
genuine Thor parts or parts obtained from persons other than authorized service companies; or external
causes such as abuse, misuse, inadequate

power supply, accidents, fires, or acts of God;

The warranty applies to appliances purchased and used for personal, family or household purposes only.
It does not cover appliances used for commercial applications.

Should the appliance be sold by the original purchaser during the warranty period, warranty shall extend
to the new owner until the expiration date of the original purchaser warranty period.

Warranty and Product Registration

Thor Group is not responsible for incidental or consequential damages. Under no circumstances will Thor

Kitchen’s liability exceed the cost that you paid for the product. Some states do not allow the exclusion

or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply
to you.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to
state. Whenever you call our customer service at 877-288-8099 (THORKITCHEN dishwasher) for technical
information and parts sales in the United States or to request service for your appliance, please have
your complete model number and serial number ready. The model and serial number can be found on
the product data plate. Please enter the information requested in the spaces provided.

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Model No.___________________ Serial No._____________________

Date of Purchase_____________ Purchaser_____________________

Dealer______________________ Suburb________________________

Town_______________________ Country_______________________

Note: You must provide proof of purchase and installation date for in-warranty service.

Online Warranty Registration

You can register to activate your product warranty online to receive full benefit of Thor Group warranty
service at at www.thorkitchen.com/registration-page/

Please rest assured that under no conditions will Thor Kitchen sell your name or any of the information
your provide to us. We are very grateful that you have chosen THOR Kitchen products for your home.

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