THOMSON THG570 User Manual

User manual

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TELECOM

CABLE

TERRES TRIAL

THG570 - Voice over IP Cable Modem

This symbol means that your inoperative electronic appliance must be collected separately
and not mixed with the household waste. The European Union has implemented a specific
collection and recycling system for which producers' are responsible.

This appliance has been designed and manufactured with high quality

materials and components that can be recycled and reused. Electrical and electronic
appliances are liable to contain parts that are necessary in order for the system to work
properly but which can become a health and environmental hazard if they are not handled or
disposed of in the proper way. Consequently, please do not throw out your inoperative
appliance with the household waste.

If you are the owner of the appliance, you must deposit it at the appropriate local collection
point or leave it with the vendor when buying a new appliance.

- If you are a professional user, please follow your supplier's instructions.

- If the appliance is rented to you or left in your care, please contact your service

provider.

Help us protect the environment in which we live!

North American Cable Installer This reminder is provided to call your attention to Article 820-40 of the

National Electrical Code (Section 54 of the Canadian Electrical Code, Part 1) which provides guidelines for
proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system
of the building as close to the point of cable entry as practical.

Power Supply Information

The power supply can be unplugged to turn off main power to the cable modem. It should also be easily
accessible in an emergency.

Power Cord Requirement

This product must be operated with the supplied line cord or with a line cord meeting IEC227 H03 VV-F or
IEC227 H03 VVH2-F having conductors with a cross-sectional area not less than .75mm

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Important Information

Operating Information

Operating Temperature: 0˚ to 40˚ C ( 32˚ to 104˚ F )

Storage Temperature: -20˚ to 70˚ C ( -4˚ to 158˚ F )

If you purchased this product at a retail outlet, please read the following:
Product Registration

Please fill out the product registration card that came with this product and return it immediately.

Returning the card allows us to contact you if needed.

Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it here and
record the serial and model numbers in case you need them. The numbers are located on the back of the
product.

Model No. ____________________________ Serial No _____________________________

Purchase Date: _________________________ Dealer/Address/Phone: __________________

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Table of Contents

CHAPTER 1: CONNECTIONS AND SETUP .............................................................................................................1

INTRODUCTION...........................................................................................................................................................1

CABLE MODEM FEATURES............................................................................................................................................................ 1

WHAT’S ON THE CD-ROM............................................................................................................................................................ 2

ACCESSING THE DIAGNOSTICS DISPLA Y THROUGH THE CD-ROM.............................................................................................2

COMPUTER REQUIREMENTS ......................................................................................................................................................... 2

CABLE MODEM OVERVIEW.....................................................................................................................................3

FRONT PANEL................................................................................................................................................................................. 3

REAR PANEL...................................................................................................................................................................................4

WALL MOUNTING.......................................................................................................................................................................... 5

RELATIONSHIP AMONG THE DEVICES........................................................................................................................................... 6

WHAT THE MODEM DOES .............................................................................................................................................................6

WHAT THE MODEM NEEDS TO DO ITS JOB...................................................................................................................................6

CONTACT YOUR LOCAL CABLE COMPANY................................................................................................................................... 7

CONNECTING THE CABLE MODEM.......................................................................................................................8

CONNECTING THE CABLE MODEM TO A SINGLE COMPUTER ......................................................................................................8

ATTACHING THE CABLE TV WIRE TO THE CABLE MODEM ......................................................................................................... 8

IMPORTANT CONNECTION INFORMATION .................................................................................................................................... 9

ETHERNET CONNECTION TO ONE COMPUTER .............................................................................................................................9

CONNECTING MORE THAN TWO COMPUTERS TO THE CABLE MODEM.................................................................................... 10

TELEPHONE OR FAX CONNECTION..............................................................................................................................................11

ACTIVATING THE CABLE MODEM ...............................................................................................................................................12

ACTIVATING THE EMTA ..........................................................................................................................................12

ACCESSING THE INTERNET...................................................................................................................................12

BASIC STATUS WEB PAGE GROUP........................................................................................................................13

BASIC LAN .................................................................................................................................................................................. 13

HARDWARE INFO .........................................................................................................................................................................14

EVENT LOG.................................................................................................................................................................................. 14

CM STATE .................................................................................................................................................................................... 15

INITIAL SCAN ...............................................................................................................................................................................16

CHAPTER 2: ADDITIONAL INFORMATION ........................................................................................................17

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Table of Contents

FREQUENTL Y ASKED QUESTIONS .......................................................................................................................17

GENERAL TROUBLESHOOTING............................................................................................................................18

FCC DECLARATION OF CONFORMITY AND INDUSTRY CANADA INFORMATION................................19

SERVICE INFORMATION .........................................................................................................................................19

GLOSSARY...................................................................................................................................................................20

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Chapter 1: Connection and Setup

Chapter 1: Connections and Setup

Introduction

Cable Modem Features

y CableLabs DOCSIS 1.0/1.1/2.0/3.0 Standard Compliant. / Cable Europe Lab EuroDOCSIS

1.0/1.1/2.0/3.0 Standard Certified.

y Support Multiple Provisioning Modes.
y Support PacketCable / EuroPacketCable NCS 1.0/1.5/2.0 (optional) MGCP 1.0 compliant (Media

Gateway Control Protocol) (optional configuration: SIP).

y Standard RJ-45 connector for 10/100/1000BaseT Ethernet with auto-negotiation and MDIX functions;

Support maximum Ethernet cable length up to 100m (Category 5).

y Support up to 8 downstream channels and up to 4 upstream channels.
y Giga tuner design.
y Maximum data rate upstream up to 131Mbps (Theoretical) and downstream up to 400 Mbps

(Theoretical).

y Two RJ-11 Foreign Exchange Station (FXS) ports for IP telephony; Support a maximum line length

between themselves and an end-receiver (handset, answering phone, etc.) of up to 500 feet (AWG

26/0.4mm).

y Support simultaneous voice and data communications.

y Two simultaneous voice conversations in the different FXS ports with different CODEC: PCM A-law,

PCM μ-law, G.723.1, G.729, G.729a, G.729e, G.728, G.726, iLBC and BV16.

y Echo Cancellation.
y Voice Active Detection (VAD).
y DTMF detection and generation.
y Comfort Noise Generation (CNG).
y Support V.90 fax and modem services.
y Transparent bridging for IP traffic.
y RSA and 56 bit DES data encryption security.
y SNMP network management support.
y Remote operating firmware downloading.
y Support Web pages and private DHCP server for status monitoring.
y Clear LED display.
y Ringing Capacity support 5 REN per line.
y Plug and Play.

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The following may affect the speed of your cable modem: your computer equipment and

configuration (processor speed, amount of RAM, available disk space); the number of programs you

are running at the same time; the capacity of your ISP; network traffic levels; the Ethernet device in

use on your computer. Your cable company may or may not fully support the speed capabilities of this

modem.

Chapter 1: Connection and Setup

What’s on the CD-ROM

Insert the cable modem CD-ROM into your CD-ROM drive to view troubleshooting tips, the internal

diagnostics, and other valuable information.

CD-ROM Contents:

. • Electronic file of the instruction book in additional languages
. • Usage and troubleshooting tips

Accessing the Diagnostics Display through the CD-ROM

A button on the CD-ROM menu called “Look at Diagnostics” (found under the “About My Cable

Modem” menu) launches your browser and displays status and diagnostic information stored within the

modem in HTML format (if allowed by the cable operator).

You may want to “bookmark” the IP address in your browser after the diagnostics page is displayed.

Computer Requirements

Personal computer with the following minimum system requirements (note that the minimum requirements

may vary by Cable Company):

IBM PC COMPATIBLE MACINTOSH**

CPU

Pentium preferred PowerPC or higher

System RAM

16MB (32MB preferred) 24MB (32MB preferred)

Operating System

Windows* 2000/XP/VISTA Mac OS** 7.6.1 or higher

Available Disk Space

125MB 50MB

Video

VGA or better (SVGA preferred) VGA or better (SVGA built-in preferred)

CD-ROM Drive

Required Required

Ethernet

10BaseT, 100BaseT,1000BaseT 10BaseT, 100BaseT,1000BaseT

An Ethernet card makes it possible for your computer to pass data to
and from the internet. You must have an Ethernet card and software

drivers installed in your computer. You will also need a standard
Ethernet cable to connect the Ethernet card to your cable modem.

*Windows is a trademark of the Microsoft Corporation.
**Macintosh and the Mac OS are trademarks of Apple Computer, Inc.

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Chapter 1: Connections and Setup

Cable Modem Overview

Front Panel

The following illustration shows the front panel of the model:

The LEDs on the front panel are described in the table below (from left to right):

THG570 Power DS US ONLINE LINK TEL1 TEL2 Description

ON ON ON ON ON ON ON Power on 0.25 sec

Boot-up

Operation

X FLASH FLASH FLASH

X X X

Following system initialization
complete to (before) DS scanning

ON FLASH OFF OFF X X X During DS scanning and acquiring SYNC

ON ON FLASH OFF X X X

From SYNC completed, receiving UCD to
ranging completed

ON ON ON FLASH

X X X

During DHCP, configuration file
download, registration, and Baseline
Privacy initialization

ON ON ON ON X X X Operational (NACO=ON)

DOCSIS
Start-up

Operation

ON FLASH FLASH OFF X X X

perational (NACO=OFF)

FLASH FLASH FLASH FLASH FLASH

X X

Wait registration with all DS and all
US – Lights Flash sequentially from the
right to left
Minimum duration 3 seconds

X X X X OFF X X

From 1 to 4 DS, from 1 to 4 LEDs are
ON.
From 5 to 8 DS, From 1 to 4 LEDs are
flashing
Duration 3 seconds

OFF X X X X X X

From 1 to 4 US, from 1 to 4 LEDs are
ON.

Channel
Bonding

Operation

FLASH FLASH FLASH FLASH FLASH

X X

Wait registration with all DS and all
US – Lights Flash sequentially from the
left to right
Minimum duration 3 seconds

ON ON ON ON X FLASH OFF MTA DHCP

ON ON ON ON X OFF FLASH MTA SNMP/TFTP

MTA

initialization

ON ON ON ON X FLASH FLASH RSIP for NCS/Register for SIP

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Chapter 1: Connections and Setup

THG570 Power DS US ONLINE LINK TEL1 TEL2 Description

CPE

Operation

X X X X

OFF

ON

FLASH

X X

No Ethernet Link
Ethernet Link
TX/RX Ethernet Traffic

SW
Download
Operation

ON FLASH FLASH ON X X X

A software download and while
updating the FLASH memory

Rear Panel

z TEL 1 and TEL 2: RJ-11 Phone set connector

z GIGA ETHERNET: Ethernet 10/100/1000BaseT RJ-45 connector

z Reset: Reboot CM

z CABLE: F-Connector

z 12VDC: AC power socket

z on/off button: Power on/off switch

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