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Document Information
Status: v2.0 (May 2012)
Reference: DMS-CTC-20101206-0017
Short Title: Setup and User Guide Technicolor TG587n v3 R8.4.x
CONTENTS
1Getting Started ......................................................................................................... 3
1.1 Features at a Glance................................................................................................................................. 4
1.2 User Scenarios ............................................................................................................................................5
1.3.2 Local Network Connection...........................................................................................................................................8
1.3.5 Status LEDs ................................................................................................................................................................... 11
1.4 Preparing for the Installation................................................................................................................... 13
3.1 Connecting the Technicolor Gateway to your Service Provider’s Network.....................................18
3.1.1Setting up your Technicolor Gateway as DSL Gateway .........................................................................................19
3.1.2 Setting up your Technicolor Gateway as Local Router............................................................................................21
3.2 Powering on the Technicolor Gateway.................................................................................................22
3.3 Connecting Your Network Devices to the Technicolor Gateway.....................................................23
3.3.1 Setting up a Wireless Connection.............................................................................................................................. 24
3.3.2 Setting up a Wired Connection.................................................................................................................................. 25
3.4 Configure the Technicolor Gateway.................................................................................................... 26
3.5 Setting Up the 3G Fall-Back WAN Connection..................................................................................27
3.5.1 Managing your Mobile Connection with the Technicolor Gateway GUI............................................................28
3.5.2 Inserting a Mobile USB Adapter................................................................................................................................ 29
4.1.3 Protecting Access to the Technicolor Gateway....................................................................................................... 36
4.2 Backing Up/Restoring your Configuration ...........................................................................................37
4.3 Access From the Internet........................................................................................................................38
7.1 The Network File Server .........................................................................................................................51
7.2 The UPnP AV Media Server................................................................................................................. 54
7.2.1 Configuring the UPnP AV Media Server ................................................................................................................. 55
7.2.2 Using the UPnP AV Media Server ............................................................................................................................ 56
7.3 The FTP Server....................................................................................................................................... 58
7.4 Managing your Shared Content............................................................................................................ 60
7.5 Safely Removing your USB Storage Device........................................................................................ 62
8.1.1 Accessing Your Technicolor Gateway via UPnP..................................................................................................... 65
8.1.2 Managing your Internet connection via UPnP .........................................................................................................66
8.1.3 Configuring UPnP on the Technicolor Gateway.....................................................................................................68
8.1.4 Installing UPnP on Windows XP................................................................................................................................69
8.2 Assigning a service (HTTP, FTP,...) to a Computer...........................................................................71
8.3 Dynamic DNS ..........................................................................................................................................73
8.4 Network Time Server.............................................................................................................................. 74
9.1 Parental Control .......................................................................................................................................76
10.6 Reset to Factory Defaults...................................................................................................................... 89
ii
DMS-CTC-20101206-0017 v2.0
ABOUT THIS SETUP AND USER GUIDE
About this Setup and User Guide
In this Setup and User Guide
The goal of this Setup and User Guide is to show you:
Set up your Technicolor Gateway and local network
Configure and use the main features of your Technicolor Gateway.
For more advanced scenarios and features visit the documentation pages on www.technicolor.com
Used Symbols
The danger symbol indicates that there may be a possibility of physical injury.
The warning symbol indicates that there may be a possibility of equipment damage.
The caution symbol indicates that there may be a possibility of service interruption.
.
The note symbol indicates that the text provides additional information about a topic.
Te r m i n o l o g y
Generally, the Technicolor TG587n v3 will be referred to as Technicolor Gateway in this Setup and User Guide.
Typographical Conventions
Following typographical convention is used throughout this manual:
This sample text indicates a hyperlink to a Web site.
Example: For more information, visit us at www.technicolor.com
This sample text indicates an internal link.
Example: If you want to know more about guide, see “About this Setup and User Guide” on page 1.
This sample text indicates an important content-related word.
Example: To enter the network, you must authenticate yourself.
This sample text indicates a GUI element (commands on menus and buttons, dialog box elements, file names, paths and
folders).
Example: On the File menu, click Open to open a file.
.
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ABOUT THIS SETU
P AND USER GUIDE
DMS-CTC-20101206-0017 v2.0
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1 GETTING STARTED
1Getting Started
Introduction
This chapter gives you a brief overview of the main features and components of the Technicolor Gateway. After this chapter
we will start with the installation.
Do not connect any cables to the Technicolor Gateway until instructed to do so.
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ED
1.1Features at a Glance
Introduction
This section provides a brief overview of the main features of your Technicolor Gateway.
Internet connection features
Broadband Internet access via the integrated DSL modem.
The first chapters describe how to connect your Technicolor Gateway to the Internet.
Broadband Internet access via the Gigabit WAN port.
The first chapters describe how to connect your Technicolor Gateway to the Internet.
3G (Fall-back) High-speed Internet Access via the optional mobile USB adaptor.
For more information, see “3.5 Setting Up the 3G Fall-Back WAN Connection” on page 27.
Internet Security for your entire network.
For more information, see “9 Internet Security” on page 75.
Useful network tools like UPnP, Dynamic DNS and many more.
For more information, see “8 Network Services” on page 63.
Local networking features
Wired access for your local network devices via the Ethernet interface.
For more information, see “3.3 Connecting Your Network Devices to the Technicolor Gateway” on page 23.
Wireless access for your local network devices via the integrated IEEE 802.11n wireless access point.
For more information, see “5 The Technicolor Gateway Wireless Access Point” on page 39.
An Integrated Media Server allowing you to share your media with media players and other network devices. For more
information, see “7 Sharing Content” on page 49.
ECO label
Technicolor’s ECO label guarantees you that the Technicolor Gateway is able to reduce its power consumption to an
absolute minimum. For more information, see “6 Saving Energy” on page 45.
Technicolor Gateway configuration tools
The Te ch n ico l or G ate w ay Setup CD allows you to configure your Technicolor Gateway and helps you to connect your
computers to the Technicolor Gateway.
The Te ch n ico l or G ate w ay G U I allows you to configure your Technicolor Gateway via your web browser.
For more information, see “4.1 Technicolor Gateway GUI” on page 32.
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1 GETTING STARTED
Internet
Technicolor Gateway
Internet
Modem/RouterTechnicolor Gateway
1.2User Scenarios
Scenarios
Depending of the architecture of your home network, you can use the Technicolor Gateway in either of the following
scenarios:
DSL Gateway
Local Router
DSL Gateway
The Technicolor Gateway is connected to the DSL network of your service provider and brings the Internet to your home.
Local Router
The Technicolor Gateway is placed behind another gateway or modem. In this setup the gateway or modem in front of the
Technicolor Gateway will establish the connection to the Internet:
This scenario is used when:
The Internet connectivity is provided by another device (for example, a cable modem). The Technicolor Gateway is used
to add specific services to your home network.
Your service provider is using Ethernet in the First Mile (EFM).
The Ethernet signal is directly coming into your home.
Your service provider is using Ethernet To The Home (ETTH).
Technicolor Gateway is directly connected to the terminator of your service provider’s fiber-optic network and your local
network
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1GETTING START
1.3Components
Overview
This section provides an overview of the different components of the Technicolor Gateway:
1.3.1 Power 7
1.3.2 Local Network Connection 8
1.3.3 Broadband Connection 9
1.3.4 Buttons 10
1.3.5 Status LEDs 11
ED
To p i cPage
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1.3.1Power
Overview
1 GETTING STARTED
Power inlet
The power inlet () allows you to connect the power supply.
Only use the power supply delivered with your Technicolor Gateway.
Power switch
The power switch () allows you to power on/off your Technicolor Gateway.
To power the Technicolor Gateway on or off, press the power switch for two seconds and then release it. The Technicolor
Gateway is powered off when none of the status LEDs are lit.
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1GETTING START
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1.3.2 Local Network Connection
Overview
Wireless Access Point
The built-in WiFi-certified wireless access point provides wireless access to your WiFi-certified wireless clients.
For more information, see “5 The Technicolor Gateway Wireless Access Point” on page 39.
Ethernet switch
The Ethernet switch () allows you to connect an Ethernet device (for example, a computer) to your local network. For
more information, see “3.3 Connecting Your Network Devices to the Technicolor Gateway” on page 23.
Ethernet port 4 is a Gigabit Ethernet port and has a maximum speed of 1 Gbps (Gigabit per second). The other Ethernet
ports have a maximum speed of 100Mbps (Megabit per second).
A LED may be provided per Ethernet port to indicate link integrity (or activity).
LED StatusDescription
Solid onDevice connected.
BlinkingDevice connected and sending/receiving data.
OffNo device connected.
USB Port
The USB port () can be used to:
Connect a USB mass storage device to share your content (for example, music, movies,...):
On your local network via the Network File server or the UPnP AV Media Server.
On Internet via FTP.
For more information, see “7 Sharing Content” on page 49.
Connect a 3G mobile adaptor to set up a 3G connection that can work as a backup for your main Internet connection.
For more information, see “3.5 Setting Up the 3G Fall-Back WAN Connection” on page 27.
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1.3.3Broadband Connection
DSL
WAN
Overview
1 GETTING STARTED
DSL port
This port can be used to connect your Technicolor Gateway to your service provider’s DSL network.
For more information, see “3.1 Connecting the Technicolor Gateway to your Service Provider’s Network” on page 18.
WAN port
This port allows you to use your Technicolor Gateway as Local Router. For more information, see “1.2 User Scenarios” on
page 5.
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1GETTING START
Reset
1.3.4 Buttons
Overview
ED
WPS button
The WPS () button allows you to add new wireless clients to your network in a swift and easy way, without the need to
enter any of your wireless settings manually.
For more information, see “5.1 Connecting Your Wireless Client via WPS” on page 40.
ECO button
The ECO () button allows you to disable your wireless access point. You can do this when you do not have any devices
that are connected to the wireless access point. This allows you to save the energy that the Technicolor Gateway would be
using for the wireless access point. For more information, see “ECO button” on page 47.
The LED on the ECO button summarizes the overall status of your Technicolor Gateway.
ColourStateDescription
GreenSolid onAll services are available. The wireless access point is enabled.
BlueSolid onAll services are available. The wireless access point is disabled.
RedSolid onSome services are not available. The Technicolor Gateway automatically
activates the other status LEDs to allow you to see which services are
running.
BlinkingThe Technicolor Gateway is starting up.
OffThe Technicolor Gateway is powered off.
10
Reset button
The Reset button allows you to reset your Technicolor Gateway to factory defaults.
For more information, see “10.6 Reset to Factory Defaults” on page 89.
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1.3.5 Status LEDs
Introduction
On the front panel of your Technicolor Gateway, you can find a number of status LEDs, indicating the state of the device.
Broadband
Internet
Ethernet
Wireless
WPS
ECO
ECO button LED
The ECO () button LED provides information about the overall state of your Technicolor Gateway. For more
information, see “ECO button” on page 10.
The other status LEDs are only activated when the Internet service is down.
Ethernet LED
ColourStateDescription
GreenSolid onNetwork device connected to the Ethernet switch.
BlinkingNetwork device connected to the Ethernet switch and sending/receiving
data.
OffNo Ethernet connection on your local network
Wireless LED
ColourStateDescription
GreenSolid onWireless clients connected, no wireless activity
OffNo wireless clients connected or wireless access point disabled
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Broadband LED (if you are using the DSL Gateway scenario)
ColourStateDescription
GreenSolid onDSL line synchronised
BlinkingTrying to detect carrier signal or pending DSL line synchronisation
OffTechnicolor Gateway powered off.
Broadband LED (if you are using the Local Router scenario)
ColourStateDescription
GreenSolid onConnected to the WAN device
OffNot connected to the WAN device
Internet LED
ColourStateDescription
GreenSolid onConnected to the Internet, no activity
BlinkingConnected to the Internet, sending/receiving data
RedSolid onFailed to setup the Internet connection
OffNo Internet connection
WPS LED
ColourStateDescription
GreenSolid OnClient successfully registered via WPS
OrangeBlinkingWPS registration ongoing
RedBlinking Error occurred
For more information about WPS, see “5.1 Connecting Your Wireless Client via WPS” on page 40.
12
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1.4Preparing for the Installation
DSL service requirements
This section is only applicable if you are using your Technicolor Gateway as DSL gateway. For more information, see
“1.2 User Scenarios” on page 5.
Make sure that:
Your service provider activated the DSL service on your telephone line by your service provider.
You have the installation information (for example, user name, password, service profile,...) provided by your service
provider at hand.
Local connection requirements
Wireless connection
If you want to connect your computer using a wireless connection, your computer must be equipped with a WiFi-certified
wireless client adapter.
Wired connection
If you want to connect a computer using a wired connection, your computer must be equipped with an Ethernet Network
Interface Card (NIC).
Start with the installation
You are now ready to start with the installation of your Technicolor Gateway.
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14
DMS-CTC-20101206-0017 v2.0
2 GUIDED INSTALLATION
2Guided Installation
Introduction
In the guided installation, the Setup wizard on the Setup CD will assist you with the installation of your Technicolor Gateway.
If you do not want to use the Setup CD or if the Setup CD is not included in your package, follow the installation procedure
described in “3 Manual Installation” on page 17.
Requirements
To use the guided installation you must comply with the following requirements:
Your computer must run one of the following operating systems:
Microsoft Windows 7 and higher
Microsoft Windows 7 x64 and higher
Microsoft Windows Vista and higher
Microsoft Windows XP Service Pack 2 (SP2) and higher
Mac OS X 10.6 (Snow Leopard)
Mac OS X 10.5 (Leopard)
Mac OS X 10.4 (Tiger)
You must have administrative rights on your computer.
If you do not comply with these requirements, use the “3 Manual Installation” on page 17.
Running the Setup wizard
To start the Setup wizard:
1 Insert the Setup CD into your computer's CD- or DVD drive.
2 If your computer runs:
Microsoft Windows: The Setup CD starts automatically.
If the Setup CD does not autostart, see “The Setup CD does not start automatically” on page 84.
Mac OS X: Double-click Menu in the window with the content of the Setup CD.
3 Select the language of your choice and click OK.
4 The Setup wizard will now guide you through the installation of your Technicolor Gateway.
5 At the end of the installation, the following screen appears:
Select Go to the Technicolor Gateway web interface if you want to go to the Technicolor Gateway GUI after closing the
wizard. On the Technicolor Gateway GUI, you can configure all services of your Technicolor Gateway.
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2 GUIDED INSTALL
6 Click Finish.
7 The CD menu appears.
CD Menu
ATION
On the CD Menu, you can click:
Initial Setup to connect your computer to the Technicolor Gateway and configure your local network.
Reconfigure my Technicolor Gateway to fully reconfigure your Technicolor Gateway.
If you reconfigure your Technicolor Gateway via the CD menu, the Technicolor Gateway will be reconfigured
from scratch. All your current settings will be lost. If you only want to make small changes to your configuration
(for example, changing the security), we recommended you to do this via the Technicolor Gateway GUI. For more
information, see “4.1 Technicolor Gateway GUI” on page 32.
Setup my computer to connect your computer to the Technicolor Gateway network.
Documentation to view a list of the documentation that is available for your Technicolor Gateway.
Visit technicolor.com to visit the online support sections.
Actual available items depend on the Setup CD delivered with your Technicolor Gateway.
In case of problems
If you encounter problems during this installation please refer to “10.1 Setup Troubleshooting” on page 84.
Backup your configuration
Once you successfully installed your Technicolor Gateway, it is recommend to backup your configuration. This will allows
you to return to this configuration when needed (for example, after misconfiguration).
For more information, see “4.2 Backing Up/Restoring your Configuration” on page 37
16
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3Manual Installation
Installation
This chapter will help you to manually install your Technicolor Gateway.
Setting up your network
Proceed as follows:
1 Connect your Technicolor Gateway to your service provider’s network.
For more information, see “3.1 Connecting the Technicolor Gateway to your Service Provider’s Network” on page 18.
2 Power on the Technicolor Gateway.
For more information, see “3.2 Powering on the Technicolor Gateway” on page 22.
3 Connect your computer to the Technicolor Gateway.
For more information, see “3.3 Connecting Your Network Devices to the Technicolor Gateway” on page 23.
4 Configure your Technicolor Gateway.
For more information, see “3.4 Configure the Technicolor Gateway” on page 26.
5 Share your content or media on your local network, continue with “7 Sharing Content” on page 49.
6 If you purchased the mobile USB adapter, setup the 3G backup connection.
For more information, see “3.5 Setting Up the 3G Fall-Back WAN Connection” on page 27.
7 Once you successfully installed your Technicolor Gateway, it is recommend to backup your configuration. This will allows
you to return to this configuration when needed (for example, after misconfiguration). For more information, see
“4.2 Backing Up/Restoring your Configuration” on page 37.
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3 MANUAL INSTAL
LATION
3.1Connecting the Technicolor Gateway to your Service
Provider’s Network
Identifying your setup
If you are using the Technicolor Gateway as:
DSL Gateway, continue with “3.1.1 Setting up your Technicolor Gateway as DSL Gateway” on page 19.
Local Router, continue with “3.1.2 Setting up your Technicolor Gateway as Local Router” on page 21.
For more information, see “1.2 User Scenarios” on page 5, you can use your Technicolor Gateway in either of the following
scenarios
18
DMS-CTC-20101206-0017 v2.0
3 MANUAL INSTALLATION
DSL +Voice
Voice
DSL +Voice
Service
Provider
Filter/Splitter
LINE
PHONE
MODEM
3.1.1Setting up your Technicolor Gateway as DSL Gateway
Introduction
This section helps you to connect the Technicolor Gateway to your service provider’s network.
Signal arriving at your home
The Line signal that arrives at your home consists the following components:
A Phone signal carrying the traffic for telephony.
This Phone signal is only used for communication over the traditional telephone network (PSTN). Voice over IP
communication will be carried by the DSL signal.
A DSL signal carrying the Internet traffic.
DSL Gateways have a built-in solution to remove the Phone component. No additional devices are needed, you can
connect them directly to the Line.
Telephones do not have this capability, so here you have to use a filter or splitter to remove the DSL signal.
What does a filter/splitter look like
A splitter/filter is a box that typically has the following connectors:
A Line input
This connector must be connected to the input signal that needs to be filtered.
A Phone/PSTN output
This connector offers filtered output signal. It only contains the Vo i c e component and can only be used for connecting
phones.
A Modem/DSL output (optional)
This connector offers unfiltered output. It contains both the Phone and DSL signal and can be used to connect your
Te c h n i c o l o r G a t e w ay .
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3 MANUAL INSTAL
DSL
Connecting the cables
Proceed as follows:
1 Take the DSL cable. This is the grey cable that is included in your box.
2 Plug one end of the cable in the grey DSL port on the back of your Technicolor Gateway.
LATION
3 Plug the other end of the cable into the DSL/MODEM output port of your filter/splitter.
20
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3 MANUAL INSTALLATION
WAN
3.1.2Setting up your Technicolor Gateway as Local Router
Procedure
Proceed as follows:
1 Take an Ethernet cable. If your box contains an Ethernet cable with red connectors, you can use that cable.
2 Plug one end of the cable in the red WAN port on the back of your Technicolor Gateway.
3 Plug the other end of the cable into the Ethernet port of your Internet gateway/modem.
The WAN port can only be used to connect your Technicolor Gateway to an Internet gateway/modem. You can not
use it to connect other devices (for example, a computer) to the Technicolor Gateway.
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3 MANUAL INSTAL
LATION
3.2Powering on the Technicolor Gateway
Procedure
Proceed as follows:
1 Connect the power cord to the power port of the Technicolor Gateway.
2 Plug the other end of the power cord into an electrical outlet.
3 The Technicolor Gateway automatically starts up.
For more information about how to powering on/off the Technicolor Gateway, see “Power switch” on page 7.
4 Wait at least two minutes to allow the Technicolor Gateway to complete the start up phase.
22
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3.3Connecting Your Network Devices to the Technicolor
Gateway
Choose your connection method
To connect your device via:
A wireless connection, continue with “3.3.1 Setting up a Wireless Connection” on page 24.
A wired connection, continue with “3.3.2 Setting up a Wired Connection” on page 25.
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3 MANUAL INSTAL
LATION
3.3.1Setting up a Wireless Connection
The Technicolor Gateway access point
Your Technicolor Gateway is equipped with a wireless access point that supports the following standards:
IEEE 802.11n
IEEE 802.11g
IEEE 802.11b
Requirements
Your network device must be equipped with a WiFi-certified wireless client.
Connection speed
When setting up your wireless network, keep in mind that the following factors may have a negative impact on your wireless
connection speed:
The obstacles (walls, ceilings,...) between the wireless client and the access point.
Distance between the wireless client and the access point.
To fully benefit from the improved connection speed offered by the IEEE 802.11n standard, it is recommended to only
connect IEEE 802.11n wireless clients to your Technicolor Gateway. Connecting older (for example, IEEE 802.11g)
wireless clients may also slow down connection speed of the IEEE 802.11n capable clients.
If you have problems with your wireless performance, see “Poor Wireless Connectivity or Range” on page 87.
To set up a wireless connections
For more information on how to setup a wireless connection between your network device and your Technicolor Gateway,
see “5 The Technicolor Gateway Wireless Access Point” on page 39.
24
DMS-CTC-20101206-0017 v2.0
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