Thomson TG580 User Manual

THOMSON TG580

Wireless-n Multi-User ADSL2+ Gateway

Setup and User Guide

THOMSON TG580

Setup and User Guide

Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.

THOMSON Telecom Belgium Prins Boudewijnlaan, 47 B-2650 Edegem Belgium

http://www.thomson.net

Trademarks

The following trademarks may be used in this document:

 DECT™ is a trademark of ETSI.

 Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc.

 Ethernet™ is a trademark of Xerox Corporation.

 Wi-Fi®, WMM® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance®. Wi-Fi CERTIFIED, Wi-Fi ZONE, Wi-Fi

Protected Access, Wi-Fi Multimedia, Wi-Fi Protected Setup, WPA, WPA2 and their respective logos are trademarks of the Wi-Fi Alliance®.

 UPnP™ is a certification mark of the UPnP™ Implementers Corporation.

 DLNA® is a registered trademark, DLNA disc logo is a service mark, and DLNA Certified is a trademark of the Digital Living

Network Alliance. Digital Living Network Alliance is a service mark of the Digital Living Network Alliance.

 Microsoft®, MS-DOS®, Windows®, Windows NT® and Windows Vista® are either registered trademarks or trademarks

of Microsoft Corporation in the United States and/or other countries.

 Apple® and Mac OS® are registered trademarks of Apple Computer, Incorporated, registered in the United States and

other countries.

 UNIX® is a registered trademark of UNIX System Laboratories, Incorporated.

 Adobe®, the Adobe logo, Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems, Incor-

porated, registered in the United States and/or other countries.

Other brands and product names may be trademarks or registered trademarks of their respective holders. All other logos, trademarks and service marks are the property of their respective owners, where marked or not.

Document Information

Status: v1.0 (November 2009) Reference: E-DOC-CTC-20090507-0002 Short Title: Setup and User Guide TG580 (en)

Contents

About this Setup and User Guide ............................................. 1

1 Installation....................................................................................3

1.1 Preliminary Steps............................................................................................ 4

1.2 Installing your Thomson Gateway .................................................................. 5

1.2.1 Manual Installation.................................................................................................................................6

1.3 Adding a New Computer to your Network ..................................................... 7

1.4 Connecting a Computer Using the Ethernet Cable ......................................... 8

2 Thomson Gateway Basics ..........................................................9

2.1 Thomson Gateway LED Behaviour ................................................................ 10

2.1.1 Status LEDs ........................................................................................................................................... 11

2.1.2 WPS Button LED ...................................................................................................................................14

2.2 Thomson Gateway GUI ................................................................................. 15

2.3 Backing Up/Restoring your Configuration .................................................... 16

3 Wireless Access .........................................................................17

3.1 Connecting Your Wireless Client via WPS .................................................... 18

3.2 Connecting Your Wireless Client without WPS ............................................ 20

3.3 Securing Your Wireless Connection.............................................................. 21

3.3.1 Configuring WPA-PSK Encryption ...................................................................................................... 23

3.3.2 Configuring WEP Encryption...............................................................................................................24

4 Thomson Gateway Tools.......................................................... 25

4.1 UPnP ............................................................................................................. 26

4.1.1 Accessing Your Thomson Gateway with UPnP ................................................................................. 27

4.1.2 Managing your Internet connection with UPnP................................................................................. 28

4.1.3 Configuring UPnP on the Thomson Gateway ....................................................................................29

4.1.4 Installing UPnP on Windows XP ......................................................................................................... 30

4.2 Assigning a service (HTTP, FTP,...) to a computer ........................................ 32

4.3 Dynamic DNS ................................................................................................ 34

5 Internet Security ........................................................................ 35

5.1 Firewall.......................................................................................................... 36

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Contents

5.2 Parental Control ............................................................................................ 37

5.2.1 Adding Rules For The Address Based Filter....................................................................................... 38

6.1 Thomson Gateway ........................................................................................ 41

6.1.1 Information ........................................................................................................................................... 42

6.1.2 Configuration ........................................................................................................................................ 43

6.1.3 Event Logs.............................................................................................................................................49

6.2 Broadband Connection.................................................................................. 50

6.2.1 Broadband Connection ........................................................................................................................ 51

6.2.2 Internet Services...................................................................................................................................53

6.3 Toolbox ......................................................................................................... 56

6.3.1 Remote Access/Assistance .................................................................................................................. 57

6.3.2 Game & Application Sharing...............................................................................................................59

6.3.3 Parental Control....................................................................................................................................65

6.3.4 Firewall .................................................................................................................................................. 67

6.3.5 Intrusion Detection ...............................................................................................................................69

6.3.6 Dynamic DNS........................................................................................................................................ 70

6.3.7 Dynamic Routing ..................................................................................................................................72

6.3.8 User Management................................................................................................................................ 73

6 Thomson Gateway GUI............................................................. 39

6.4 Home Network .............................................................................................. 76

6.4.1 Devices ..................................................................................................................................................77

6.4.2 Interfaces...............................................................................................................................................79

7 Troubleshooting ........................................................................87

7.1 General Thomson Gateway Troubleshooting ................................................ 88

7.1.1 Wired Connection Troubleshooting....................................................................................................89

7.1.2 Wireless Connection Troubleshooting ...............................................................................................90

7.2 Reset to Factory Defaults ............................................................................. 91

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About this Setup and User Guide

Used Symbols

A note provides additional information about a topic.

A caution warns you about potential problems or specific precautions that need to be taken.

Terminology

Generally, the THOMSON TG580 will be referred to as Thomson Gateway in this Setup and User Guide.

Typographical Conventions

Following typographical convention is used throughout this manual:

 Sample text indicates a hyperlink to a Web site.

Example: For more information, visit us at www.thomson.net

 Sample text indicates an internal cross-reference.

Example: If you want to know more about guide, see “1 Introduction” on page 7.

 Sample text indicates an important content-related word.

Example: To enter the network, you must authenticate yourself.

 Sample text indicates a GUI element (commands on menus and buttons, dialog box elements, file

names, paths and folders).

Example: On the File menu, click Open to open a file.

Documentation and software updates

THOMSON continuously develops new solutions, but is also committed to improving its existing products.

For more information on THOMSON's latest technological innovations, documents and software releases, visit us at www.thomson.net

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About this Setup and

User Guide

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1 Installation

Introduction

In a few minutes you will be able to access the Internet using your Thomson Gateway.

This Setup and User Guide will show you how to set up your Thomson Gateway and how to connect your computer(s) to the Internet.

Main features

As soon as you have completed the installation of your Thomson Gateway you will be able to benefit from all the services offered by your Thomson Gateway. This Setup and User Guide will focus on the following features:

 Broadband Internet connection.

This chapter describes how to connect your Thomson Gateway to the Internet.

 Wired and wireless access to your local network devices.

For more information, see ”1.4 Connecting a Computer Using the Ethernet Cable” on page 8 and

”3 Wireless Access” on page 17.

 Internet Security:

For more information, see ”5 Internet Security” on page 35.

 Useful networking tools like UPnP, Dynamic DNS and many more.

Before you can start to use these features, we will first setup your Thomson Gateway.

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1 Installation

1.1 Preliminary Steps

DSL service

The DSL service must be up and running on your telephone line.

If both conventional telephone and DSL service are simultaneously available from the same copper pair, you will need a central splitter or distributed filters for decoupling DSL and telephone signals.

Public telephone lines carry voltages that can cause electric shock. Only try to set up splitter/ filters that have been designed to be installed by unqualified personnel. For further assistance, contact your Internet Service Provider.

Computer requirements

If you want to connect your computer using:

 The Ethernet cable, make sure that the computer is equipped with an Ethernet Network Interface Card

(NIC).

 A wireless connection, you will need a WiFi-certified wireless client adapter for each computer you want

to connect wirelessly.

Internet connection details

You may need the following connection details from your Internet Service Provider (ISP):

 Your ISP’s method for connecting to the Internet (for example PPPoE)

 The VPI/VCI (for example 8/35)

 Your user name and password to connect to the Internet for PPP connections

 Your IP settings in case of static configurations

You may have received this information when you subscribed at your Internet Service Provider. You may be prompted for this information at a given step in the installation procedure.

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1.2 Installing your Thomson Gateway

Overview

How it works

The Setup and User Guide will first help you to connect your computer to the Thomson Gateway. After this is done, you can configure your Thomson Gateway using your web browser.

Requirements

Javascript must be enabled on your web browser.

Getting started

Proceed with ”1.2.1 Manual Installation” on page 6.

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1.2.1 Manual Installation

Procedure

Proceed as follows:

1 Connect the cables

2 Configure the Thomson Gateway

Connect the cables

Proceed as follows:

1 Connect the Thomson Gateway to the DSL line.

2 Connect the power supply.

3 Turn on the Thomson Gateway.

4 Connect your computer to the Thomson Gateway as described in ”1.3 Adding a New Computer to your

Network” on page 7.

Configure the Thomson Gateway

You are now ready to configure your Internet connection and local network.

Proceed as follows:

1 Open your web browser, and browse to http://dsldevice.lan

Gateway (by default: 192.168.1.254).

2 The Thomson Gateway GUI appears. Click the Thomson Gateway menu item on the left-hand side.

3 The Thomson Gateway page appears. In the Pick a task list, click Setup.

4 The Easy Setup wizard appears. This wizard will guide you through the configuration of your Thomson

Gateway.

5 Click Next and follow the instructions.

6 After running the Easy Setup wizard, you are connected to the Internet.

For more information, see ” Setting up your Thomson Gateway” on page 45.

or to the IP address of your Thomson

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1.3 Adding a New Computer to your Network

Overview

If you want to connect your computer to the Thomson Gateway using:

 A Wireless connection, continue with ”3 Wireless Access” on page 17.

 An Ethernet cable connection, continue with ”1.4 Connecting a Computer Using the Ethernet Cable” on

page 8.

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1.4 Connecting a Computer Using the Ethernet Cable

Requirements

 Your computer must have a free Ethernet port.

 Your computer must be configured to obtain an IP address automatically. This is the default setting.

Ethernet cable

In your package, you will find a cable with yellow connectors. This is the Ethernet cable.

Procedure

Proceed as follows:

1 Connect one end of the Ethernet cable to the yellow Ethernet port(s) of your Thomson Gateway:

2 Connect the other end of the Ethernet cable to your computer.

3 Your computer is now connected to your network. No additional configuration is needed.

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2 Thomson Gateway Basics

In this chapter

Thomson Gateway LED Behaviour 10

Thomson Gateway GUI 15

Backing Up/Restoring your Configuration 16

2 Thomson Gateway Basics

Topi c Page

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2 Thomson Gateway

Basics

2.1 Thomson Gateway LED Behaviour

Content

This chapter describes the behaviour of:

 Status LEDs

 WPS Button LED

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2 Thomson Gateway Basics

2.1.1 Status LEDs

Introduction

On the front panel of your Thomson Gateway, you can find a number of status LEDs, indicating the state of the device during normal operation.

Following LEDs are available on your Thomson Gateway:

LED Name

Power LED

Broadband LED

Internet LED

Wireless LED

Ethernet LED

WPS LED

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Power LED

Colour State Description

Green Solid on Power on, normal operation

Red Solid on Power on, self-test failed, indicating device malfunction

Amber Blinking Bootloader active (during upgrade)

Off Power off

Broadband LED

Colour State Description

Green Blinking Pending DSL line synchronisation or No DSL line

Solid on DSL line synchronised

Basics

Internet LED

Colour State Description

Green Blinking Internet activity

Solid on Internet connectivity, no activity

Red Solid on Internet connection setup failed

Off No Internet connection

Wireless LED

Colour State Description

Green Blinking Wireless activity, WPA(2) encryption

Solid on No wireless activity, WPA(2) encryption

Amber Blinking Wireless activity, WEP encryption

Solid on No wireless activity, WEP encryption

Red Blinking Wireless activity, no security

Solid on No wireless activity, no security

Red/green Toggling Wireless client registration phase

Off WLAN disabled

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Ethernet LED

Colour State Description

Green Solid on Ethernet connection, no activity

Blinking Ethernet activity

Off No Ethernet connection

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2.1.2 WPS Button LED

Introduction

The WPS button allows you to add new wireless clients to your network.

Basics

For more information, see Connecting Your Wireless Client via WPS.

WPS LED

Colour State Description

Green Solid On Client successfully registered via WPS

Amber Blinking WPS registration ongoing

Red Blinking Error occurred

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2.2 Thomson Gateway GUI

Introduction

The Thomson Gateway Graphical User Interface (GUI) allows you to configure your Thomson Gateway using your web browser.

Requirements

Javascript must be enabled on your browser. For more information, consult the help of your Internet browser.

Accessing the Thomson Gateway Web Interface

Proceed as follows:

1 Open your web browser.

2 Browse to http://dsldevice.lan

3 If you have protected your Thomson Gateway with a user name and password, the Thomson Gateway

will prompt you to enter these. Enter your user name and password and click OK.

4 The Thomson Gateway GUI appears. For more information, see ”6 Thomson Gateway GUI” on page 39.

or the IP address of your Thomson Gateway (by default: 192.168.1.254).

If your computer runs Windows Vista or Windows XP, you can also access the Thomson Gateway GUI using the Internet Gateway Device icon. For more information, see ”4.1 UPnP” on page 26.

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2 Thomson Gateway

Basics

2.3 Backing Up/Restoring your Configuration

Introduction

Once you have configured your Thomson Gateway to your needs, it may be a good idea to backup your configuration for later use. This way you can always return to your working configuration in case of problems.

Backing up your configuration

Proceed as follows:

1 Browse to the Thomson Gateway GUI.

2 On the Thomson Gateway menu, click Configuration.

3 In the Pick a task list, click Save or Restore Configuration.

4 Under Backup current configuration, click Backup Configuration Now.

5 The Thomson Gateway prompts you to save your file.

6 Save your file to a location of your choice.

Restoring your configuration

Proceed as follows:

1 Browse to the Thomson Gateway GUI.

2 On the Thomson Gateway menu, click Configuration.

3 In the Pick a task list, click Save or Restore Configuration.

4 Under Restore saved configuration, click Browse.

5 Browse to your backup file and open it.

These files usually use .bin as extension.

6 The Thomson Gateway restores your configuration.

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3 Wireless Access

Introduction

With the built-in wireless access point you are no longer need a cable connection between your computer and your Internet gateway.

What you need to set up a wireless network

To set up a wireless network, you need the following components:

 A Wireless Access Point

 A Wireless client

Wireless Access Point

You can consider the wireless access point as the heart of your wireless network. The wireless access point:

 Connects different wireless devices with each other.

 Secures the data sent over wireless connection.

The Thomson Gateway comes with an integrated wireless access point. The only thing you need is a wireless client.

Other devices like media players and smartphones may also have a built-in wireless client. Check the documentation of your device for more information.

Wireless client

The wireless client allows you to connect a device, typically a computer, to a wireless access point. Both builtin and external (for example via USB) are available.

Check the documentation of your computer if you are not sure if your computer is equipped with a wireless client.

Configuring your wireless clients

Before you can start surfing the internet with a wireless connection, you must first connect your wireless client to your wireless access point: the Thomson Gateway.

For more information, see ”3.1 Connecting Your Wireless Client via WPS” on page 18 and ”3.2 Connecting

Your Wireless Client without WPS” on page 20.

Secure your wireless connection!

Because you no longer need a physical connection, everyone who is within the range of your Thomson Gateway can access your network. If you do not protect your wireless network, the following could happen:

 People can use your connection to access the Internet.

 Hackers can use your connection to commit computer crimes.

You can easily prevent this by securing your wireless connection. For more information, see ”3.3 Securing

Your Wireless Connection” on page 21.

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3 Wireless Access

3.1 Connecting Your Wireless Client via WPS

WPS

Wi-Fi Protected Setup (WPS) allows you to add new wireless clients to your network in a swift and easy way, without the need to enter all of your wireless settings (SSID, encryption,...).

Requirements

 Your wireless client must supports WPS. Check the documentation of your wireless client for this.

 Your Thomson Gateway must use WPA(2)-PSK encryption (default encryption) or no encryption. WPS

with WEP encryption is not possible.

Procedure

Proceed as follows:

1 Shortly press the WPS button on the Thomson Gateway:

2 The WPS button LED starts blinking orange. This indicates that the Thomson Gateway is now searching

for wireless clients that are in registration mode. You now have two minutes to start WPS on your wireless client.

3 Start WPS on your wireless client.

The WPS button LED is solid green

This indicates that you have successfully registered your wireless client. You are now connected to the Thomson Gateway network.

The WPS button LED is blinking red

This indicates that the Thomson Gateway could not find your wireless client.

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3 Wireless Access

Make sure that the WLAN LED is blinking amber when you start WPS on your wireless client. If you still have trouble connecting to the Thomson Gateway, try connecting your wireless client without WPS. For more information, see ”3.2 Connecting Your Wireless Client without WPS” on page 20.

Troubleshooting

If you are having trouble connecting your wireless client via WPS, try to configure it manually. For more information, see ”3.2 Connecting Your Wireless Client without WPS” on page 20.

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3 Wireless Access

3.2 Connecting Your Wireless Client without WPS

Before you start

Before you can connect a computer to your wireless network you need to know which Network Name (SSID) and wireless encryption your Thomson Gateway is using.

What Network Name (SSID) is the Thomson Gateway using?

If you did not change the SSID manually, your Thomson Gateway uses the SSID that is printed on the bottom panel label of your Thomson Gateway.

What wireless security is the Thomson Gateway using?

You have not yet configured your Thomson Gateway

In this case, no encryption is used.

You have already configured your Thomson Gateway

If you have configured the wireless security settings through the Thomson Gateway GUI, the encryption key/ passphrase is the one you typed in the the Encryption Key textbox.

Forgot your wireless settings?

If you have changed the wireless settings manually and you can’t remember your settings, try one of the following:

If one of your computers is already connected to your network:

1 Browse to the Thomson Gateway GUI on a computer that is already connected to your network.

2 On the Home Network menu, click Wireless.

3 In the upper-right corner, click Details.

4 Under:

 Configuration, you can find the network name (SSID).

 Security, you can find the encryption.

If none of your computers is connected to your network, connect a computer using a wired connection and follow the procedure above to find out what your wireless settings are.

Another option is to reset your Thomson Gateway and configure it all over again. For more information, see

”7.2 Reset to Factory Defaults” on page 91.

Procedure

Configure your computer with the same wireless settings as your Thomson Gateway. For more information, consult the help of your wireless client.

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3 Wireless Access

3.3 Securing Your Wireless Connection

Introduction

By using encryption, communication between the wireless clients and your Thomson Gateway is protected by a passphrase. Only clients which use the correct network name (SSID) and passphrase can connect to your network.

Encryption methods

During the years a number of encryption types have been developed. The list below gives you an overview of the supported encryption types ordered by security level, you will find the highest level of security at the top of the list:

 WPA-PSK Encryption:

The wireless data is being encrypted with a user-defined key. Wireless clients must be configured with this key before they can connect to the Thomson Gateway.

 WEP Encryption:

The first encryption type used for wireless connections. Like WPA-PSK it uses a user-defined key, but WEP has been proven to have some security issues. We strongly recommend you to use WPA-PSK instead.

WPA-PSK versions

The Thomson Gateway supports the following WPA-PSK versions:

 WPA2 (also referred to as WPA2-PSK):

WPA2 is the most secure version, but not all wireless clients already support it. Before you select this version, make sure all of your wireless clients support it.

 WPA+WPA2:

If not all of your wireless clients support WPA2 or you are not sure if they support WPA2, we recommend you to choose WPA+WPA2. Wireless clients that support WPA2 will use WPA2, the others will use WPA.

 WPA:

If none of your wireless clients support WPA2 choose this option.

If you want to configure WPA2 on the built-in wireless utility of Windows XP Service Pack 2 (SP2), you first have to:

 Upgrade your Windows XP to Service Pack 3.

- or -

 Install the following update: http://support.microsoft.com/kb/917021.

Which encryption method should I use?

We strongly recommend you to use WPA+WPA2.

Although the Thomson Gateway allows you to use WEP or no security, it is not recommended to use these settings. Only use WEP if you have wireless clients that don’t support a higher encryption level.

Configuring the wireless encryption

Proceed as follows:

1 Open the Thomson Gateway GUI.

2 On the left menu, click Home Network.

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3 Wireless Access

3 Under Wireless, click your access point.

Your access point will be listed in the following format: “WLAN:<Network Name> (<Actual Speed>)”. For example, WLAN: Thomson83C7C7 (54Mbps).

4 The Wireless Access Point page appears.

5 In the Location bar, click Configure.

6 Under Security, you can change the Encryption. If you want to use:

 WPA-PSK Encryption, continue with ”3.3.1 Configuring WPA-PSK Encryption” on page 23.

 WEP Encryption, continue with ”3.3.2 Configuring WEP Encryption” on page 24.

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3 Wireless Access

3.3.1 Configuring WPA-PSK Encryption

Procedure

Continuing from ” Configuring the wireless encryption” on page 21:

1 Select Use WPA-PSK Encryption.

2 In the WPA-PSK Encryption Key box, type a pass phrase (also known as Pre-shared key) of your choice.

The pass phrase must consist of 8 to 63 alphanumeric characters or 8 to 64 hexadecimal characters (characters from 0 to 9 and from A to F).

3 In the WPA-PSK Version list, click the WPA-version of your choice. Following options are available:

 WPA2:

WPA2 is the most secure version, but not all wireless clients already support it. Before you select this version, make sure all of your wireless clients support it.

 WPA+WPA2:

 WPA:

If none of your wireless clients support WPA2 choose this option.

If you want to configure WPA2 on the built-in wireless utility of Windows XP Service Pack 2 (SP2), you first have to:

 Upgrade your Windows XP to Service Pack 3.

- or -

Install the following update: http://support.microsoft.com/kb/917021

4 Click Apply.

5 Configure your wireless client(s) with the same settings.

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3 Wireless Access

3.3.2 Configuring WEP Encryption

Warning

Procedure

Continuing from ” Configuring the wireless encryption” on page 21:

1 Select Use WEP Encryption

2 In the WEP Key Length list, click the desired key length (a higher key length offers higher security).

3 In the Encryption key box, type a Network key of your choice. If you are using:

 A 64-bit key:

Type 10 hexadecimal characters (characters from 0 to 9 and from A to F) or 5 alphanumeric characters.

 A 128-bit key:

Type 26 hexadecimal characters (characters from 0 to 9 and from A to F) or 13 alphanumeric characters.

4 Click Apply.

5 Configure your wireless client(s) with the same settings.

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