Thomson TCW 710 Service Manual
digital
TCW710
BROADBAND
BROADBAND
BROADBANDBROADBAND
WIRELESS CABLE MODEM
WIRELESS CABLE MODEM
WIRELESS CABLE MODEMWIRELESS CABLE MODEM
CAUTION
Disconnect power before
servicing.
CAUTION
This device is intended for
indoor operation only.
Telephone jacks Line 1 and
Line 2 mu st not be
connected to outside
wiring.
CAUTION
To ensure reliable operation and to prevent
overheating, provide adequate ventilation for this
modem and keep it away from heat sources. Do
not locate near heat registers or other
heat-produ cing equip ment. Provid e for free air flow
around the Cable Modem and its power supply.
EURO-DOCSIS/DOCSIS compliant
TCW710 is a EURO-DOCSIS 1.0/1.1/2.0 and CableHome 1.1 compliant cable residential gateway
that provides high-speed connectivity to residential, commercial, and education subscribers on
public and private networks via an existing cable infrastructure. TCW710 is equipped with
Ethernet, USB and IEEE802.11g Wireless interfaces. TCW710 uses the advanced PHY
(A-TDM A/S-CDMA) technologies to support higher bandwidth in the upstream. TCW710 can
inter-operate with any EURO-DOCSIS and CableHome compliant headend equipment. It provides
access to local area networks and w ord-wide Interne t as well as the rich management fea tures of
CableLabs CableHome 1.1. The data security secures upstream and downstream
communications.
Operating Information
Operating Temperature:0˚ - 40˚ C (32˚ - 104˚ F)
Storage Temperature: -30˚ to 65˚ C
If you purchased this product at a retail outlet, please read the following:
Product Information
Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it
here and r ec o r d the s e rial and mo de l nu mbers in ca s e you need them. The nu mbers are l o c a ted
on the back of the product.
Model No. ____________________________Serial No ________________________________
Purchase Date: ________________________Dealer/Address/Phone: _________________________
Illu strations contained in this document are for representation only.
iii
Important Information
iv
Contents
Table of Contents
Chapter 1: Connections and Setup.....................................................................................................................1
Introduction...................................................................................................................... 1
Wireless Cable Gateway Features................................................................................. 1
What’s on the CD-ROM................................................................................................ 2
Computer Requirements............................................................................................. 2
Wireless Cable Gateway Overview...................................................................................... 3
Cable Internet Service Requirements ........................................................................... 3
What the Wireless Cable Gateway Does ....................................................................... 3
What the Wireless Cable Gateway Needs to Do Its Job.................................................. 3
Contact Your Local Cable Company............................................................................. 4
Please verify the following with the cable company: .................................................... 4
Important Information ................................................................................................ 4
System Overview............................................................................................................... 5
Understanding the Wireless Cable Gateway........................................................................ 6
Connect...................................................................................................................... 6
Your PC: Installing a PC Network Card............................................................................... 7
Your PC: Installing a TCP/IP Stack...................................................................................... 8
Your PC: Configuring DHCP on a TCP/IP Stack on a PC.....................................................10
Configuring Windows Me PCs.......................................................................................... 11
Configuring Windows 2000 PCs....................................................................................... 12
Illu strations contained in this document are for representation only.
v
Table of Contents
Configuring Windows XP PCs........................................................................................... 12
Connecting Your Devices................................................................................................. 13
Activating the Wireless Cable Gateway............................................................................. 13
Initialization.............................................................................................................. 13
Mandatory User Configuration......................................................................................... 14
Overview......................................................................................................................... 17
Front Panel ............................................................................................................... 17
Rear Panel................................................................................................................. 19
Chapter 2: Networking.......................................................................................................................................... 20
Communications............................................................................................................. 20
Type of Communication............................................................................................ 20
Cable Modem (CM) Section........................................................................................ 21
Networking Section................................................................................................... 22
Three Networking Modes.......................................................................................... 23
Cable Modem (CM) Mode .......................................................................................... 23
Residential Gateway (RG) Mode................................................................................. 25
CableHome (CH) Mode.............................................................................................. 27
USB MAC Address .....................................................................................................28
MAC and IP Addresses Summary............................................................................... 29
Chapter 3: Advanced Configuration...............................................................................................................30
Advanced User Configuration.......................................................................................... 30
vi
Table of Contents
Status Web Page Group ................................................................................................... 32
Software Web Page.................................................................................................... 32
Connection Web Page................................................................................................ 33
Password Web Page................................................................................................... 34
Diagnostics Web Page............................................................................................... 35
Network Web Page Group................................................................................................ 36
WAN Web Page.......................................................................................................... 36
LAN and Computers Web Pages................................................................................. 37
Advanced Web Page Group.............................................................................................. 39
Options Web Page..................................................................................................... 39
IP Filtering Web Page................................................................................................. 40
MAC Filtering Web Page............................................................................................ 41
Port Filtering Web Page ............................................................................................. 42
Forwarding Web Page................................................................................................ 43
Port Triggers Web Page............................................................................................. 44
DMZ Host Web Page.................................................................................................. 46
Routing Information Protocol Setup Web Page........................................................... 47
Firewall Web Pages Group................................................................................................48
Web Content Filter and Parental Control Web Pages...................................................48
Time of Day Access Filter Web Page .......................................................................... 50
Local Log and Remote Log Web Pages....................................................................... 51
Illu strations contained in this document are for representation only.
vii
Table of Contents
Wireless Web Pages Group............................................................................................... 53
Performance ............................................................................................................. 53
Authentication.......................................................................................................... 53
Privacy...................................................................................................................... 54
802.11b/g Basic Web Page........................................................................................ 54
802.11b/g Privacy Web Page..................................................................................... 56
802.11b/g Advanced Web Page.................................................................................59
802.11b/g Access Control Web Page......................................................................... 61
Bridging Web Page.................................................................................................... 63
Chapter 4: Additional Information.................................................................................................................. 64
Frequently Asked Questions............................................................................................ 64
General Troubleshooting................................................................................................. 66
FCC Declaration of Conformity and Industry Canada Information..................................... 68
Service Information ......................................................................................................... 70
Glossary.......................................................................................................................... 71
viii
Chapter 1: Connections and Setup
Chapter 1: Connections and Setup
Introduction
Wireless Cable Gateway Features
Thank you for purchasing the TCW710 Wireless Cable Gateway. This device delivers the highest
performance in data over ca ble technology. Ideal for home and sm a ll business users, this easyto-use communication device offers reliable connectivity as well as remarkable data transfer
rates – up to 600 times faster than a 56K dial-up m odem. Once the TCW710 is activa ted, you are
online to enjoy real-time 3D animation, video conferencing, and perform other data intensive
tasks.
The Wireless Cable Gateway prov ides high-speed, reliable and secu re transport capabilities and
is designed with EURO-DOCSIS upgrade ability for both EURO-DOCSIS 1.0, 1.1, and 2.0. The
gatew ay offe rs an ti- spoo fin g func tio ns, resu ltin g in grea ter s ubs crib er pr iv acy a nd hi gher sys tem
availability. Advanced features such as WLAN IEEE 802.11b/g, NAT, Firewall, VPN pass through
and CableHome are also available now and can be configured.
Illu strations contained in this document are for representation only.
1
Chapter 1: Connections and Setup
What’s on the CD-ROM
If you connect a PC using the USB port on your gateway, you’ll need the USB drivers found on the
CD-ROM.
CD-ROM Contents:
z Electronic copy of this user’s guide (.pdf format)
z Adobe Acroba t Reader — appl ication you can load to rea d .pdf form at, if you don’ t have
it loaded already
z USB drivers — required if connecting by USB
Computer Requirements
• USB 1.0 or 1.1 (PC only), Ethernet (10/100), 802.11b or g
• A TCP/IP network protocol for each machine
• A network cable with RJ-45 connector for Ethernet connection
• Microsoft Internet Explorer 4.0 or later, or Netscape Navigator 4.0 or later. (5.0 and 4.7
or later, respectively, are strongly recommended.)
• Windows Me, 2000, or XP for USB
2
Chapter 1: Connections and Setup
Wireless Cable Gateway Overview
Cable Internet Service Requirements
• Cable company that offers EURO-DOCSIS-compliant Internet services
What the Wireless Cable Gateway Does
The Digital Wireless Cable Gatewa y serves as a two-way high-speed bridge between your
personal computer and a cable Internet Service Provider (ISP). It converts information that
originates from the Internet or your computer into electronic messages that can be transported
over the same wires your cable company uses to transport video signals.
What the Wireless Cable Gateway Needs to Do Its Job
• The Right Cable Company: Make sure your cable company provides da ta services that use
cable TV industry-standard EURO-DOCSIS technology.
• The Internet Service P rovi de r ( ISP) : Your cable company provides you access to an Internet
Service Prov ider (ISP). The ISP is you r ga tew ay to the Internet. It provides you with a pipeline
to access Internet content on the World Wide Web ( WWW).
Check with your cable company to make sure you have everything you need to begin; they’ll
know if you need to install special software or re-configure your computer to make your cable
Internet service work for you.
Illu strations contained in this document are for representation only.
3
Chapter 1: Connections and Setup
Contact Your Local Cable Company
You will ne ed to co ntac t your c able c ompa ny to estab lish a n In ternet ac coun t before y ou can use
your gateway. You should have the following information ready (which you will find on the
sticker on the gateway):
• The serial number
• The model number
• The Media Access Control (MAC) address
Please verify the following with the cable company:
• The cable service to your home supports EURO-DOCSIS-compliant two-way modem access.
• Your Internet account has been set up.
• You have a cable outlet near your PC and it is ready for cable modem service.
Note: It is important to su pply power to the modem a t all times. Keepin g you r modem plugged in
will keep it connected to the Internet. This means that it will always be ready when you are. To
disconnect your computer from the Internet, use the ON/OFF button to put the modem in
standby mode.
Important Information
Your cable company should always be consulted before installing a new cable outlet. Do not
attempt any rewiring without contacting your cable compan y first.
4
Chapter 1: Connections and Setup
System Overview
The Wireless Cable Gateway is connected between your cab le c om p any and the PCs w ithin y our
home, as pictured previously in the Wireless Cable Gateway Overview. The connection to the
cable company is made by a coaxial cable, and is referred to as the WAN (Wide Area Network)
side of your Wireless Cable Gateway. The connections to your PCs are made by your choice of
several standard home networking methods: Ethernet, USB, or 802.11b Wireless, and are
referred to as the LAN (Local Area Network) side of your Wireless Cable Gateway. Multiple PCs
can use any or all of the LAN side connections simultaneously to share your single cable
company connection, up to a maximum of 254 PCs total.
Unlike a simple hub or switch, the gateway’s setup consists of more than simply plugging
hardware together. You’ll need to configu re your netw orked P Cs to ac cep t the IP a dd ress es the
gateway assigns them (if applicable), and you will also need to configure the gateway with
settings provided by your cable company.
Illu strations contained in this document are for representation only.
5
Chapter 1: Connections and Setup
Understanding the Wireless Cable Gateway
Connect
Fig. 1
6
Chapter 1: Connections and Setup
Your PC: Installing a PC Network Card
If your PC does not already support Ethernet or USB, you must install a network interface card.
Following is an example setup procedure:
1. Install an Ethernet card on your motherboard, following the card’s directions.
2. Power up your PC and follow the Add New Hardware Wizard’s instructions to install the
driver. When asked to restart your computer at the end of the installation, click Yes.
3. After re sta r tin g th e sy st em, ri gh t-c li ck M y Com pu ter on th e d es kto p , se lec t P rop er ti es, cl ic k
the Device Manager tab, and then double-click Network adapters to confirm that the
Ethernet driver is properly installed.
Illu strations contained in this document are for representation only.
7
Chapter 1: Connections and Setup
Your PC: Installing a TCP/IP Stack
Follow these instructions to install the TCP/IP protocol stack on one of your PCs only after a
network card has been successfully installed inside the PC. These instructions are for Windows
Me. For TCP/IP setup under Windows NT, 2000, and XP, refer to your Windows documentation.
1. Click the Start button . Choose Settings and then Control Panel.
2. Double-click on the Network icon to bring
up your Network window. Select the
Configuration tab.
3. Click the Add button.
4. Double-click on Protocol.
8
Fig. 2
5. Highlight Microsoft under the list of
manufacturers.
6. Find and double-click TCP/IP in the list to
the right (see Figure 3).
Fig. 3
Chapter 1: Connections and Setup
7. After a few seconds, the main Network
window will appear. The TCP/IP Protocol
should now be listed.
Fig. 4
8. Click the OK button again. Windows may
ask you for the original Windows
installation disk or additional files. Supply
them by pointing to the correct file
location, e.g., D:\win9x,
Fig. 5
c:\windows\options\cabs, etc. (if “D” is the
letter of your CD-ROM drive).
9. Windows will ask you to restart the PC.
Click the Yes button.
10. The TCP /IP installation is now complete.
Illu strations contained in this document are for representation only.
9
Chapter 1: Connections and Setup
Your PC: Configuring DHCP on a TCP/IP Stack on a PC
These instructions will help you configure each of your computers to be able to communicate
with the gateway to obtain an IP (or TCP/IP) add ress automatically (called DHCP, Dynamic Host
Configuration Protocol).
Find out which operating system your computer is running by clicking the Start button and then
going to the Settings option. Then click Control Panel and double-click the Sy stem ic on. If your
Start menu doesn’t have a Settings option, you ’r e ru nning Wind ows XP . Clic k the Canc el b u tton
when done.
You may need to do this for each computer you are connecting to the gateway.
Important: Th ese instructions apply only to Windows Me, 2000, or XP machin es. For TCP/IP setup
under Windows NT, see your Windows manual. By default Windows 2000, Me, and XP have
TCP/IP installed and set to obtain an IP address automatically.
The next few pages tell you, step by step, how to configure your network settings, based on the
type of Wind ows operating sys tem y ou are usi ng. Ma ke sure that an E therne t card o r adap ter has
been successfully installed in each PC you want to configure.
10
Configuring Windows Me PCs
Chapter 1: Connections and Setup
1. Go to the Network screen by clicking the Start
button. Clic k Settings and then Control Pane l.
From there, double-click the Network icon.
2. On the Configuration tab, select the TCP/IP
line for the applicable Ethernet adapter. Do
not choose a TCP/IP entry whose name
mentions DUN, PPPoE, VPN, or AOL. If TCP/IP
appears by itself, select that line. (If there is
no TCP/IP line listed, you need to install a
TCP/IP stack). Refer to Your PC: Installing a
TCP/IP Stack. Click the Properties button.
Fig. 6
Fig. 7
3. Click the IP Ad d r e ss ta b. Se l ec t Obtain an IP
address automatically.
4. Now click the Gateway ta b to ens ur e th at th e
Installed gateway field is left blank. Click the
OK button.
5. Click the OK button again. Windows ma y a sk
you for the original Wi ndows ins talla tion disk
or additional files. Supply them by pointing
to the correct file location, e.g., D:/win9x,
c:¥windows¥optionscabs, etc. (if “D” is the
letter of your CD-ROM drive).
6. Windows may ask you to restart your PC.
Click the Yes button. If Window s does not ask
you to r e s ta r t, r e s ta rt y ou r c o m puter a ny way .
Illu strations contained in this document are for representation only.
11
Chapter 1: Connections and Setup
Configuring Windows 2000 PCs
1. G o to the N etwo rk sc r ee n by cl ic k i ng the S ta r t button . Cl i c k S etti n gs a nd th en C on tr ol P a ne l .
From there, double-click the Network and Dial-up Connections icon.
2. Select the Local Area Connection icon for the applicable Ethernet adapter (it’s usually the
first Local Area Connection listed). Double-c lick the Local Area Connection. Click the
Properties button.
3. Select Internet Protocol (TCP/IP), and click the Properties button.
4. Select Ob tain an IP address automati cally. Once the new window appears, click the OK
button. Click the OK button again to complete the PC configuration.
5. Restart your computer.
Configuring Windows XP PCs
The following instruc tions assu me y ou are runni ng Window s XP w ith the defaul t interface. If you
are using the Classic interfac e (where the ico ns and menus look like previous Windows vers ions),
please follow the instructions for Windows 2000.
1. Go to the Network screen by clicking the Start button and then Control Panel. From there,
double-click the Network Internet Connections icon and then the Network Connections icon.
2. Select the Local A rea C onn ec tion ico n for the app lic able E therne t ad apter ( i t’s usu ally the fi rs t
Local Area Connection listed). Double-click the Local Area Connection. Click the Properties
button.
3. Select Internet Protocol (TCP/IP), and click the Properties button.
4. Select Ob tain an IP address automati cally. Once the new window appears, click the OK
button. Click the OK button again (or the Close button if any settings were changed) to
12
Chapter 1: Connections and Setup
complete the PC configuration.
5. Restart your computer.
Connecting Your Devices
1. Before you begin, make su re that all of your hardw are is powered off, including the gateway ,
PCs, hubs, and switches.
2. Connect one end of an Ethernet cable to one of the LAN ports (labeled 1, 2, 3, or 4) on the back
of the gateway and the other end to a standard port on a network device, e.g., a PC, print
server, hub, or switch. Repeat the above step to connect more PCs or network devices to the
gateway.
3. Connect the coaxial cable from the wall to the CABLE jack on the back of the gateway.
4. Connect the power supply cable to the Power ja c k on the back of the gateway , then plug the
supplied power cable into an AC power outlet.
Activating the Wireless Cable Gateway
Initialization
1. Connect the power cable to the back of the gateway. For the first few seconds of operation,
multiple LEDs will flash in unison while the gateway performs self-test diagnostics.
The Cable Modem section of the gateway proceeds with EURO-DOCSIS initialization. In this
process, the CM performs the following sequence of steps. For a newly-installed gateway, this
can take as much as 2 0 m inutes to comp lete.
• Tuning - searching for a downstream EURO-DOCSIS CM signal
• Ranging - establishing 2-way communication with the cable company
• Connecting - obtaining the CM IP Address (for IP Stack 1)
Illu strations contained in this document are for representation only.
13
Chapter 1: Connections and Setup
• Configuring - downloading and applying the cable company CM configuration file
• Registering - establishing Internet access with the cable company
During this process, the LED indicators on the front of the unit indicate progress.
• DS – Flashing indicates Tuning; lit solid indicates Tuning step completed successfully.
• US – Flashing indicates Ranging; lit solid indicates Ranging step completed successfully.
• Online – Flashing indicates Connecting, Configuring, Registering in progress; lit solid
indicates these steps completed successfully.
When the Online LED is lit solid, all gateway initialization and startup steps have been
completed successfully, and the gateway should be capable of providing connectivity
between your PCs on the gateway LAN-side and your cable operator on the gateway
WAN-side.
Mandatory User Configuration
This feature a l lows you to c onfi g ure the ga tewa y to fu n ctio n in yo u r network a n d g a in ac cess to
the Internet through your c able company. Your ISP may require the use of a Host Name and
Domain Name. You w ill need to get the setup information from your ISP. If you do not have this
information, please contact your ISP before proceeding.
The instructions from your ISP will tell you how to set up your PC for Internet access. Also, you
must disable any Internet log-on software (such as Ivasion Winpoet or Enternet 300) and any
rewall software (such as ZoneAlarm and Watchdog) on all of your PCs.
To set up your gateway for internet access, you will use its built-in web pages feature. The
gateway includes a built-in HTTP server which can deliver many web-style pages of information
with which you can observe your current gateway settings and make changes.
14
Fig. 8
Chapter 1: Connections and Setup
1. Open your web browser. (It’s all right if you
get an error message at this point. Continue
following these directions). Enter
http://192.168.100.1 in the browser’s
Address field if your gateway is in the CM
Mode, or http://192.168.0.1 if it is in the RG
or CH Mode. Press the Enter key.
2. An Enter Network Password window appears
(for Windows XP us ers, the screen may look
different). Leave the User Name field empty,
and enter admin in lowercase letters in the
Password field (admin is the default
password). Then, click the OK button.
Fig.9
3. This step is not required with most installations. However, based on setup instructions from
your ca ble co mpa ny , you may need to e nter the f oll ow ing i nform a tion. To e nter it, nav iga te to
the Network – WAN gateway web page by clicking Network at the top of the page, then click
WAN (on the left side of the page). Click the Apply button to save your settings.
Host Name and Domain Name: These fields allow you to provide a host name and domain
name for the gatew ay. These fields a re usuall y left bla nk. If requ ested by your cable comp any ,
complete these two fields.
Static IP Address and IP Mask: If your cable company says that you are connected through a
static or fixed IP address, you should enter the field of Default Gateway, Prim ary DNS and/or
Secondary DNS also.
Spoofed MAC Address: You can give a spoofed MAC Address to hide your gateway’s real MAC
address. Howev er, this is NOT recomme nded, as this c ould caus e an address c onflic t, causing
Illu strations contained in this document are for representation only.
15
Chapter 1: Connections and Setup
your connection to the network to be rejected.
4. The gateway provides a Status Password webpage where you can change the web page’s
access password and res tore fac tory default of the gateway. Also, you can c hange the def au lt
“admin” password to the desired password. Click the Apply button to save your settings.
IMPORTANT: If you have previously enabled any Internet-Sharing Proxy server software on any of
your PCs, disable it.
Fig. 10
Some examples of Internet-sharing software are Internet LanBridge, Wingate, ICS, and Sygate. To
disable your Internet-sharing software:
• If you are running Netscape Navigator: Click Edit >> Preference >> Advanced >> Proxies >,
and click Direct Connection to the Internet.
• If you a re running Internet Explorer v5 or better, click Start >> Settings >> Control P anel >>
Internet Options >> Connections >> LAN Settings. Remove the checks from a ll three boxes .
Click OK to continue.
16
Chapter 1: Connections and Setup
Overview
Front Panel
The following illustration shows the front panel of the Gateway machine:
The LEDs on the front panel are described in the table below (from left to right):
TCW710 WLAN Ethernet USB
OFF OFF OFF OFF
OFF OFF OFF
OFF OFF OFF
Start-up
Operation
Normal
Operation
OFF OFF
OFF
FLASH FLASH FLASH FLASH FLASH
FLASH FLASH FLASH FLASH
Enter Normal Operation Mode Registration complete
X X X X
X X X
X X
FLASH FLASH FLASH
OFF
ON
Cable
Link
FLASH FLASH
FLASH FLASH
OFF
FLASH
Internet Description
FLASH
OFF
ON
X
ON
X X
Tuning (Searching downstream signal)
Ranging - Awaiting Response
(DS carrier acquire, ranging in process but RNG-RSP
has not been detected)
Any RNG-RSP detected
(Normalizing power level and timing offset)
Connecting
(Ranging complete, DHCP in progress)
Configuring
(DHCP complete, configuration file download in
process)
Registering and Baseline Privacy Initializing
(configuration file download complete, initialize BPI if
BPI is ON, registration in process)
Internet ON-OFF switch off
Internet ON-OFF switch on
NO Cable Link
Cable BSS/OSS has set the CM into de-activated
state
CM is registered
NO USB carrier present
USB carrier present, no traffic
Illu strations contained in this document are for representation only.
17
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