THOMSON ST2020 User Manual

User Manual

Thomson Telecom

« Société par Actions Simplifiée » with a capital of 130 037 460 € RCS Nanterre 390 546 059 46, quai Alphonse Le Gallo 92100 Boulogne Billancourt France Tel : 33 (0) 1 141 86 50 00 Fax : 33 (0) 1 141 86 66 50

www.speedtouchpartner.com

VoIP Business Phone User Manual

European Community Declaration of Conformity

This equipment complies with the requirements relating to electromagnetic compatibility, EN55022 Class B for ITE and EN55024. This meets the essential protection requirements of the European Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Thomson Telecom declares that this ST 2020 IP Phone is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

You can download the declaration of conformity on

www.speedtouchpartner.com.

The CE logo involves the conformity of the product with the essential requirements of implemented directives.

Northern America Federal Communications Commission (FCC) Statement

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions in this manual, may cause interference to radio communications. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Subpart J of Part 15 of FCC rules, which are designed to provide reasonable protection against radio interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user, at his own expense, will be required to take whatever measures are necessary to correct the interface.

© Thomson 2005. All rights reserved. Thomson Telecom reserves the right to alter material or technical specification of its products without prior notice. SpeedTouch and Thomson are registered trademarks. Various elements (including but not limited to trademarks, service marks, designs, logos and copyrighted material) shown on this User Guide are protected by intellectual property or other rights.

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VoIP Business Phone User Manual

WARNING!

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1. Read these installation instructions carefully before connecting the IP phone to its power source.

2. Equally, incorrect reassembly could cause electric shock on re-use of the appliance.

3. Do not expose the IP Phone to Fire, direct sunlight or excessive heat.

4. Do not expose the IP Phone to rain or moisture and do not allow it to come into contact with water.

5. Do not install the IP phone in an environment likely to present a THREAT OF IMPACT.

6. You may clean the IP phone using a fine damp cloth. Never use solvents (such as trichloroethylene or acetone), which may damage the phone’s plastic surface and LCD screen. Never spray the phone with any cleaning product whatsoever.

7. The IP phone is designed to work in temperatures from 0

C to 45oC.

8. The IP phone must be installed at least 1 meter from radio frequency equipment, such as TVs, radios, hi-fi or video equipment (which radiate electromagnetic fields).

9. The IP Phone must be powered using the power adaptor provided with the package. If you do use an alternative power adaptor, it must comply with the following standards:

- EN60950, CE mark, U/L

- Output: 5VDC /600mA.

- Input: 100V/60Hz to 230V/50Hz. Any damage caused to the IP Phone as a result of using unsupported power adaptors will not be covered by the manufacturer’s warranty.

10. Do not connect the LAN/PC ports to any network other than an Ethernet network.

11. Do not work on the system or connect or disconnect cables during lightning storms.

12. Before working on any system fitted with an ON/OFF switch, turn OFF the power and unplug the power cord.

13. No repair can by performed by the customer, if you experience trouble with this equipment for repair or warranty information, please contact your administrator.

Thomson disclaims all responsibility in the event of use that does not comply with the present instructions.

Product disposal warning: Ultimate disposal of this product should be handled in accordance with national laws and regulations.

VoIP Business Phone User Manual

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Contents

Chapter 1 Introduction.........................................................................................................5

1.1 PACK CONTENTS............................................................................................................5

1.2 GENERAL PRODUCT OVERVIEW .....................................................................................6

1.3 INSTALLATION................................................................................................................9

1.4 TURNI NG ON THE PHONE ..............................................................................................10

1.5 LCD DISPLAY..............................................................................................................11

1.6 KEYPAD INPUT CONVENTIONS.....................................................................................12

1.7 DESCRIPTIO NS OF FUNCTION KEYS..............................................................................14

Chapter 2 Phone Services...................................................................................................16

2.1 PLACING A CALL..........................................................................................................16

2.2 ANSWERING A CALL ....................................................................................................17

2.3 ADJUSTING THE VOICE VOLUME..................................................................................17

2.4 SPEED DIALING A CALL ...............................................................................................18

2.5 REDIALING THE LAST DIALED NUMBER ......................................................................19

2.6 PHONEBOOK ................................................................................................................19

2.7 MUTING A CALL...........................................................................................................20

2.8 HOLDING A CALL OR HANDLING MULTI-LINES ............................................................20

2.9 FORW ARDING A CALL...................................................................................................21

2.10 TRANSFERRING A CALL (ATTENDED TRANSFER)...........................................................21

2.11 ACCESSING VOICE MAIL .............................................................................................21

Chapter 3 Configuration through LCD............................................................................22

3.1 CONFIGURATION THROUGH LCD MENUS ....................................................................22

3.2 CALL MODE AND CONFIG MODE .................................................................................22

3.3 DETAILED LCD MENU SETTINGS ................................................................................23

Chapter 4 User Configuration via Web Interface............................................................26

4.1 CONFIGURATION VIA WEB INTERFACE .........................................................................26

4.2 OPTIONS AVAILABLE VIA IP PHONE WEB INTERFACE ...................................................27

Appendix A................................................................................................................................32

VoIP Business Phone User Manual

Chapter 1 Introduction

The SpeedTouch 2020 is a VoIP phone that is SIP compliant and can be used with any SIP compliant PBX, Softswitch or IP Centrex solutions of the market. It addresses the need for a cost effective IP solution, helping VoIP to be a viable, attractive option for small or large offices environment. It can be powered over the same Ethernet cable that delivers the data packets, eliminating the need for a separate Ethernet link and dedicated AC power outlet.

The SpeedTouch 2020 includes the main following features:

¾ 2-line LCD display ¾ Connectivity: Integrated 2 port 10/100 Ethernet switch ¾ Phone services:

• Multiline, Call Forward, Call Transfer (attended), Call Hold, Redial

• Group listening

• Message Waiting Indicator

• Speedial

• Phonebook

• Caller ID display

¾ Audio extension connection: Integrated headset RJ9 port ¾ Multiple power options: power over Ethernet 802.3af and external power supply

adaptor

¾ VoIP Standard: SIP V2 (RFC 3261) ¾ Web browser interface for configuration

[Remark]: This user guide is based on firmware 2.0.4.15, you can download the latest of user guide on www.speedtouchpartner.com

1.1 Pack Contents

1. IP phone base unit

2. Handset with a coiled cord

3. Power adaptor

4. 3 Memory key Stickers

5. Wall mounting kit

6. User Manual

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VoIP Business Phone User Manual

1.2 General Product Overview

Figure 1.1 shows the IP phone from above. Please refer to Table 1.1 for the name of each numbered feature and a brief description of its function.

Figure 1.1 Phone user panel

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VoIP Business Phone User Manual

Definition of functional keys

Part # Feature Description

Base The base unit is the main body of the IP Phone.

Handset For making/receiving calls or retrieving voice

messages.

LCD Screen The LCD Screen displays phone settings, phone

numbers, call status, etc.

[menu]

Menu key: Press to enter the Menu mode to visualize configuration options.

[vol-]

Press to:

- Select/validate on-screen items.

- Decrease volume.

- Delete characters

[OK]

Press to:

- Select/validate on-screen items.

- Enter/Confirm control key.

[vol+]

Press to:

- Select/validate on-screen items.

- Increase volume.

- Control upper/lowercase of characters.

[C]

Press to quit from the current page and go back to the previous page without changing any settings.

Speed dial sticker Attach the Speed dial sticker here

10~14 [m1] to [m5]

Memory keys

These memory keys are used as Speed dial keys : #1 to #5

15 [1]...[9], [*],[0],[#]

Press to:

- Dial number

- Enter names (phonebook, speed dial)

16,17

[MUTE] key: Press to mute/un-mute the current call. [SPKR] key: Press to enable/disable the group listening

feature. To hook off in the idle mode.

18,19

[TRANSF] key: Press to transfer (attended transfer) a

call.

[REDIAL] key: Press to redial the last number dialed.

20,21

[HOLD] key: Press to put the current call on hold. [MULTILINE] key: Press to switch directly between 2

lines (one line is kept on hold).

22,23

[MSG] key: Message Retrieval key to access to the

Voice Mail System.

[PBOOK] key: Press to enter the Phone book.

Table 1.1 Definition of functional keys

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VoIP Business Phone User Manual

Description of LED status

Part # LED Color Static OFF Static ON Blinking

(ON/OFF)

MSG

Green

No new message

N/A Flashes slowly to

indicate new voice message received.

Headset / Handset

Red

Default

Mode Headset:

During call

Mode Handset:

During call only if group listening is active.

Headset/Handset Mode:

Ringing cadence on incoming call Group listening in active cadence

MUTE

Green

MUTE is off.

MUTE on. Blinking status

SYS

Red

Ready

Booting:

During Firmware booting

Booting:

Slow blinking during DHCP process. Fast blinking during SIP registration

Running mode (after rebooting):

Slow blinking when IP connection is down. Fast blinking when SIP connection is down.

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VoIP Business Phone User Manual

1.3 Installation

Before installation, please complete the following checklist:

Handset Connection:

Connect the handset to the main unit using the coiled cord.

Figure 1.2 Connect the handset to the IP phone base unit

Cable Connections:

A number of ports are provided on the rear and left side panels of the IP phone (see following figures).

Figure 1.3 IP Phone rear and left side panel connections

(1) Use an Ethernet (CAT-5) cable to connect the LAN port to an Internet equipment.

In PoE (Power over Ethernet) office environment, the IP phone can be powered from a power switch via an Ethernet cable, in which case the external power adaptor is not needed.

(2) If the switch is not PoE switch, plug the power adaptor cord into the DC jack

socket at the back of the IP phone, then plug the wall pack into a wall outlet.

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Power

WAN/LAN switch Power Adaptor Headset Set to L/H position Outlet

VoIP Business Phone User Manual

(3) If you are using the IP phone with a PC, use an Ethernet cable to connect the LAN

port of your PC to the PC port on the back of the IP phone using an Ethernet cable

(4) If you will be using a headset, plug the RJ9 headset connector into the headset

jack port on the left side of the IP phone. Remember to set the switch on the left side of the IP Phone to the headset to disable the handset and enable the headset.

Wall mounting:

If you would prefer to mount the phone on a wall, please move on to the following steps:

(1) Use the screws and wall plugs supplied as part of the wall-mount kit contained in the pack.

Drill the wall and secure the mounting screws at the correct spacing (please refer to the

mounting holes on the back of the IP phone). (2) Mount the base (without handset) onto the screw heads. (3) Remove the “Latch” from the on-hook handset position of the base (see below). (4) Reverse it and replace it in its slot. (5) Connect the Handset to the base unit and hang it in the on-hook position.

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Correct wall-mounting positions

Figure 1.3 Mounting IP phone on the wall

1.4 Turning on the phone

When the IP phone is turned on, the system will boot up and the following information will be displayed on the LCD screen.

LCD Screen Description

Booting… ST2020 Vx.y.z

When the system is initializing, all the settings held in Flash memory are loaded and the firmware version number is displayed (where Vx.y.z is the current version number).

TEL: 1001 Mon May 10 08:24

When the booting has been successful, the LCD screen displays the phone number and date/time.

If the booting fails after contacting the server, the phone displays “Register failed: request timeout”.

+ 23 hidden pages

THOMSON ST2020 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual