Thomson SPEEDTOUCH 546 User Manual

SpeedTouch™546(v6)

Residential ADSL Gateway

User’s Guide

Power

Ethernet

DSL

Internet

SpeedTouch™

546

User’s Guide

(v6)

Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.

Thomson Telecom Belgium Prins Boudewijnlaan, 47 B-2650 Edegem Belgium

www.speedtouch.com

Trademarks

The following trademarks are used in this document:

 SpeedTouch™ is a trademark of THOMSON.  Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc.  Ethernet™ is a trademark of Xerox Corporation.  Wi-Fi® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance. "Wi-Fi CERTIFIED", "Wi-Fi ZONE", "Wi-Fi Alli-

ance", their respective logos and "Wi-Fi Protected Access" are trademarks of the Wi-Fi Alliance.

 UPnP™ is a certification mark of the UPnP™ Implementers Corporation.  Microsoft®, MS-DOS®, Windows® and Windows NT® are either registered trademarks or trademarks of Microsoft Corpo-

ration in the United States and/or other countries.

 Apple® and Mac OS® are registered trademarks of Apple Computer, Incorporated, registered in the United States and

other countries.

 UNIX® is a registered trademark of UNIX System Laboratories, Incorporated.  Adobe®, the Adobe logo, Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems, Incor-

porated, registered in the United States and/or other countries.

 Netscape® and Netscape Navigator® are registered trademarks of Netscape Communications Corporation.

Other brands and product names may be trademarks or registered trademarks of their respective holders.

Document Information

Status: v1.0 (January 2006) Reference: E-DOC-CTC-20051017-0144 Short Title: User’s Guide ST546

(v6) R5.4

Contents

About this User’s Guide .............................................. 1

1 Getting to know your SpeedTouch™ ......................... 3

1.1 SpeedTouch™ LED Behaviour ........................................................ 4

1.2 Accessing your SpeedTouch™ ....................................................... 5

1.2.1 Access via the Web Interface.......................................................................................... 6

1.2.2 Access via CLI................................................................................................................... 7

1.2.3 Access via FTP.................................................................................................................. 9

1.2.4 Remote Assistance ........................................................................................................ 12

2 Local Network Setup .................................................. 13

3 Internet Connectivity Dial-In Clients ......................... 15

3.1 SpeedTouch™ Web Pages ............................................................ 17

3.2 Internet Gateway Device Control Agent ...................................... 19

4 SpeedTouch™ Web Interface .................................... 21

4.1 Navigation .................................................................................... 22

4.1.1 Menu............................................................................................................................... 23

4.1.2 Language Bar ................................................................................................................. 24

4.1.3 Navigation Bar ............................................................................................................... 25

4.1.4 Notification Area............................................................................................................26

4.1.5 Tasks ...............................................................................................................................27

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Contents

4.2 Home ............................................................................................ 28

4.3 SpeedTouch ................................................................................. 29

4.3.1 Information.....................................................................................................................30

4.3.2 SpeedTouch™ Easy Setup............................................................................................31

4.3.3 Restart.............................................................................................................................32

4.3.4 Configuration ................................................................................................................. 33

4.3.5 Back up & Restore..........................................................................................................34

4.3.6 Reset to Factory Defaults .............................................................................................. 35

4.3.7 Event Logs......................................................................................................................36

4.4 Broadband Connection................................................................. 37

4.4.1 Connectivity Check ........................................................................................................38

4.4.2 DSL Connection .............................................................................................................39

4.4.3 Internet Services ............................................................................................................ 40

4.4.4 Internet Service Settings............................................................................................... 41

4.5 Toolbox ........................................................................................ 42

4.5.1 Remote Assistance ........................................................................................................ 43

4.5.2 Game & Application Sharing ........................................................................................44

4.5.3 Defined Games & Applications..................................................................................... 46

4.5.4 Game or Application Definition....................................................................................47

4.5.5 New Game or Application.............................................................................................48

4.5.6 Parental Control ............................................................................................................. 49

4.5.7 Web Filtering Activation................................................................................................52

4.5.8 Content Level .................................................................................................................53

4.5.9 New Content Level......................................................................................................... 54

4.5.10 Firewall ...........................................................................................................................56

4.5.11 Intrusion Detection ........................................................................................................ 59

4.5.12 Dynamic DNS ................................................................................................................. 60

4.5.13 User Management ......................................................................................................... 61

4.5.14 Edit User .........................................................................................................................63

4.5.15 Change Default User......................................................................................................64

4.5.16 Add User......................................................................................................................... 65

4.6 Home Network ............................................................................. 66

4.6.1 Devices............................................................................................................................ 68

4.6.2 Device Settings ..............................................................................................................69

4.6.3 Assign Public IP.............................................................................................................. 71

4.6.4 Interfaces ........................................................................................................................72

4.6.5 Interface Settings...........................................................................................................73

4.6.6 DHCP Pool ......................................................................................................................74

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Contents

5 Troubleshooting.......................................................... 77

5.1 General SpeedTouch™ Troubleshooting ...................................... 78

5.1.1 Ethernet Troubleshooting ............................................................................................. 79

5.2 UPnP™ on Windows XP Systems................................................. 80

5.3 Reset to Factory Defaults ............................................................ 82

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iii

Contents

E-DOC-CTC-20051017-0144 v1.0

About this User’s Guide

Used symbols The following symbols are used in this User’s Guide:

A note provides additional information about a topic.

A tip provides an alternative method or shortcut to perform an action.

A caution warns you about potential problems or specific precautions that

need to be taken.

Terminology Generally, the SpeedTouch™546(v6)(i) will be referred to as SpeedTouch™ in this

User’s Guide.

Documentation and

software updates

THOMSON continuously develops new solutions, but is also committed to improve its existing products.

For suggestions regarding this document, please contact

documentation.speedtouch@thomson.net

For more information on THOMSON's latest technological innovations, documents and software releases, visit us at: w

ww.speedtouch.com.

E-DOC-CTC-20051017-0144 v1.0

About this User’s Guide

E-DOC-CTC-20051017-0144 v1.0

Getting to know your SpeedTouch™

1 Getting to know your SpeedTouch™

Introduction With the SpeedTouch™546(v6)(i) Residential ADSL Gateway you can build a secure

home or small office network, connecting Ethernet devices and surf the Internet at high speed.

Installation For more information on how to set up, install and wire your SpeedTouch™ and set

up Internet connection, refer to the Installation and Setup Guide.

Configuration This User’s Guide will help you configuring your SpeedTouch™.

Before you begin Before connecting the SpeedTouch™, please read the SpeedTouch™ Quick

Installation Guide and the Safety Instructions and Regulatory Notices.

Chapter 1

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Chapter 1

Getting to know your SpeedTouch™

1.1 SpeedTouch™ LED Behaviour

Front panel LEDs The SpeedTouch™ is equipped with a number of LEDs on its front panel, indicating

the state of the device during normal operation.

POWER

ETHERNET

DSL

INTERNET

The following table shows the meaning of the different LEDs.

Indicator Description

Name Colour State

Power Green Solid on Power on, normal operation

Red Solid on Power on, self-test failed, indicating

device malfunction

Orange Solid on Bootloader active

Off Power off

Ethernet Green Blinking Ethernet activity

Solid on Ethernet connection, no activity

Off No Ethernet connection

DSL Green Blinking Pending DSL line synchronisation

Solid on DSL line synchronised

Off No DSL line

Internet Green Blinking Internet activity

Solid on Internet connectivity, no activity

Red Solid on Internet connection setup failed

Off No Internet connection

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Getting to know your SpeedTouch™

1.2 Accessing your SpeedTouch™

Access methods Your SpeedTouch™ is accessible in one of the following ways:

Access Method Can be used to

Web browser Configure your SpeedTouch™ via HTTP or

HTTPS. For more information, see “1.2.1 Access via

the Web Interface” on page 6.

Command Line Interface (CLI) Fine-tune your SpeedTouch™ configuration.

For more information, see “1.2.2 Access via

CLI” on page 7.

File Transfer Protocol (FTP) Back up and restore data on your

SpeedTouch™. For more information, see “1.2.3 Access via

FTP” on page 9.

Chapter 1

Remote Assistance Allow a remote user to help you configuring

your SpeedTouch™. For more information, see “1.2.4 Remote

Assistance” on page 12.

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Chapter 1

Getting to know your SpeedTouch™

1.2.1 Access via the Web Interface

To access the

SpeedTouch™ via the

Web interface

Proceed as follows:

1 Open a Web browser.

2 In the address bar, type your SpeedTouch™’s IP address or DNS host name

ttp://speedtouch.lan or 192.168.1.254 by default)

You can access the pages via HTTP or HTTPS.

For remote assistance the secure version HTTPS is used in combination with certificates. Simply provide your ISP with the link as shown, user name and password before he can log on to the pages. For more information, see “1.2.4 Remote Assistance” on page 12.

The SpeedTouch™ Home page appears, from where you can navigate to all the configurable aspects of the SpeedTouch™.

For more information on the Web pages, see “4 SpeedTouch™ Web Interface” on

page 21.

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1.2.2 Access via CLI

Chapter 1

Getting to know your SpeedTouch™

To access the

SpeedTouch™ via the

Command Line

Interface (CLI)

You can access the Command Line Interface (CLI) via:

 A Telnet session

This requires a TCP/IP connection between the host from which the Telnet session is opened and the SpeedTouch™. Your SpeedTouch™ and the connected computer must have an IP address in the same subnet.

 Quote site commands (over FTP)

For more information, see “ Quote site command” on page 11.

For more information on CLI commands, see the SpeedTouch™ CLI Reference Guide.

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Chapter 1

Getting to know your SpeedTouch™

To start a Telnet

session

Proceed as follows:

1 Open a telnet application.

You can use the Command Prompt window.

In Microsoft Windows XP for instance:

1 On the Windows taskbar, click Start.

2 Select (All) Programs > Accessories > Command Prompt

2 Connect to your SpeedTouch™.

In the Command Prompt window:

At the prompt, type

telnet followed by the IP address of your

SpeedTouch™ (192.168.1.254 by default).

3 Enter your SpeedTouch™ security user name and password.

The default user is ‘Administrator’ and the default password is blank.

As soon as you have opened a session to the CLI, the SpeedTouch™ banner is displayed, followed by the CLI prompt, as shown in the example below.

Username : Administrator

-----------------------------------------------------------------------

* ______ SpeedTouch * ___/_____/\ * / /\\ Version 5.4 * _____/__ / \\ * _/ /\_____/___ \ Copyright (c) 1999-2005, * // / \ /\ \ THOMSON * _______//_______/ \ / _\/______ * / /\ \ / // /\ * __/ / \ \ / / / / _\__ * / / / \_______\/ / / / / /\ * /_/______/___________________/ /________/ /___/ \ * \ \ \ ___________ \ \ \ \ \ / * \_\ \ / /\ \ \ \ \___\/ * \ \/ /\ \\ \/ * \_____/ / \ \ \________\/ * /__________/ \ \ / * \ _____ \ /_____\/ * \ / /\ \ /___\/ * /____/\\/ * \ \ /___\/ * \____\/

----------------------------------------------------------------------{Administrator}=>

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1.2.3 Access via FTP

Chapter 1

Getting to know your SpeedTouch™

To access the SpeedTouch™ via the File Transfer Protocol

(FTP)

You can access the file system of the SpeedTouch™ via the File Transfer Protocol (FTP), in order to:

 Restore or back up configuration files, templates or language packs.

 Upgrade your configuration.

File system The SpeedTouch™ file system is stored on non-volatile memory and contains the

SpeedTouch™ software, service template files and (optionally) default setting files.

To open an FTP session Proceed as follows:

1 Open a Command Prompt window.

In Microsoft Windows XP for instance:

1 On the Windows taskbar, click Start.

2 Select

2 At the prompt, type ftp followed by the IP address of your SpeedTouch™

(192.168.1.254 by default).

3 Enter your SpeedTouch™ security user name and password.

The default user is ‘Administrator’ and the default password is blank.

The example below shows an FTP session to the SpeedTouch™ file system.

(

All) Programs > Accessories > Command Prompt

File system structure The structure of the file system is very simple: it consists of a single root directory

called root and a subdirectory called dl (download).

 The root directory contains:

 all the necessary files for the SpeedTouch™ to start correctly

 the dl directory

 The dl directory contains the software image.

If you made changes to the SpeedTouch™ configuration and saved them, a user.ini configuration settings file is created in the dl subdirectory.

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Chapter 1

Getting to know your SpeedTouch™

File system access

rights

Common FTP

commands

In the different directories you have the following rights:

Directory Access rights

root NO read/write

dl read/write

Depending on the access rights you have in a directory, you can use one of the following commands:

Use the

to ...

command ...

cd access another directory than the one currently open.

Example: ftp>cd dl.

dir list the directory files.

Example: ftp>dir.

bin set the transfer mode to ‘binary’.

hash turn on the hashing option.

put upload files.

Example: ftp>put C:/MyBackupFiles/user.ini.

A configuration file must be uploaded to the dl directory.

get download files.

Example: ftp>get user.ini.

Downloading the configuration file must be done from the dl directory.

delete delete files.

bye quit FTP.

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Chapter 1

Getting to know your SpeedTouch™

FTP file transfer To allow correct file transfers, set the transfer mode to “binary”: at the ftp prompt,

bin and press ENTER.

type

Turn on the hashing option to see the progression of the file transfer: At the ftp prompt, type

Example.

/home/doejohn{1}$ftp 192.168.1.254 Connected to 192.168.1.254 220 Inactivity timer = 120 seconds. Use 'site idle <secs>' to change. Name (192.168.1.254:doejohn): 331 SpeedTouch™ (00-90-D0-01-02-03) User 'doejohn' OK. Password requir ed. Password : ###### 330 OK ftp> ftp>bin 200 TYPE is now 8-bit binary ftp> ftp>hash 200Hash mark printing on (8192 bytes/hash mark). ftp>cd dl 250 Changed to /dl ftp>put C:\user.ini 200 Connected to 192.168.1.10 port 1271 150 Opening data connection for user.ini

hash and press ENTER.

226 File written successfully ftp: 256 bytes sent in 0,000Seconds 256000,000Kbytes/sec. ftp>

Quote site command All the CLI commands can be executed from within an FTP session. Only complete

CLI commands (in other words, the complete command syntax with all the parameters already specified) can be executed.

Example: To execute the CLI command currently assigned to SpeedTouch™ interfaces, at the FTP prompt, type ‘quote site ip iplist’ and press ENTER.

ftp> quote site ip iplist 200- Interface Type IP-address Point-to-point/Mask 200- 2 LocalNetwork Ethernet 10.0.0.138 255.255.255.0 200- 2 LocalNetwork Ethernet *192.168.1.254 255.255.255.0 200- 1 Internet Serial 81.240.198.191 81.240.198.1 200- 0 loop Internal 127.0.0.1 255.255.255.255 200200 CLI command "ip iplist" executed ftp>

For more information on CLI commands, see the SpeedTouch™ CLI Reference Guide.

:ip iplist to list all IP addresses

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Chapter 1

Getting to know your SpeedTouch™

1.2.4 Remote Assistance

To access the

SpeedTouch™ remotely

To enable remote

access

To disable remote

access

You can make your SpeedTouch accessible from the Internet with regard to remote support. In this way, you can allow your help desk to access your SpeedTouch™ remotely.

Proceed as follows:

1 Go to the SpeedTouch™ pages, as described in “1.2.1 Access via the Web

Interface” on page 6.

2 In the menu, select Toolbox > Remote Assistance.

3 Click Enable Remote Assistance.

4 Provide the following parameters to your help desk:

 URL (the HTTPS link)

 User name

 Password

Your ISP is now able to access your SpeedTouch™ via the HTTPS link in combination with the provided certificate (a secure authentication mechanism).

For security reasons, remote assistance will be automatically disabled after 20 minutes of inactivity, or after restarting your SpeedTouch™.

Proceed as follows:

1 Go to the SpeedTouch™ pages, as described in “1.2.1 Access via the Web

Interface” on page 6.

2 In the menu, select Toolbox > Remote Assistance.

3 Click Disable Remote Assistance.

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Chapter 2

Local Network Setup

2 Local Network Setup

Ethernet network The Ethernet ports on the back panel of your SpeedTouch™ allows you to connect

the SpeedTouch™ to an existing 10 or 100 Base-T Ethernet network or to a computer with installed Ethernet card.

Using the SpeedTouch™ Ethernet switch, you can create a local Ethernet network of up to four devices, without needing extra networking devices

In the SpeedTouch™ package, a yellow full-wired straight-through RJ-45/ RJ-45 Ethernet cable is included.

Standard wiring

procedure

Use the yellow Ethernet cable provided to wire your computer’s Ethernet port to the one of the SpeedTouch™’s Ethernet ports.

The Ethernet cable can also be used to wire any Ethernet port of your SpeedTouch™ to an external hub or switch.

Please follow the installation instructions supplied with the external hub or switch for connections and Ethernet cabling.

Device settings Once you have connected a device, you can personalise its settings. For more

information, see “ Configure” on page 70.

Ethernet link check Depending on the SpeedTouch™ model, LED indicators allow you to check your

Ethernet. See “1.1 SpeedTouch™ LED Behaviour” on page 4 for more information.

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Chapter 2

Local Network Setup

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Internet Connectivity Dial-In Clients

3 Internet Connectivity Dial-In Clients

Introduction If you want to set up initial Internet connectivity using the Home Install Wizard on

the Setup CD or the embedded Easy Setup, refer to the provided Installation and Setup Guide.

Access methods Depending on the configuration of the SpeedTouch™ you may have:

 Direct access:

As soon as the initial configuration is finished, immediate and uninterrupted WAN access is provided.

If you have direct access, the remote organisation might ask for a user name and password on an Internet welcome page.

 Dial-in access:

Access must be explicitly established, that is by “dialling” into a Broadband Remote Access Server (BRAS).

Depending on the SpeedTouch™ configuration, dial-in access is provided via the SpeedTouch™’s Routed PPPoA or Routed PPPoE packet services with embedded PPP client.

Chapter 3

Connection protocols The applied connection protocol model depends on the service profile you selected

to configure the SpeedTouch™ and should correspond with the Service Provider’s requirements. If, for instance, your ISP provides PPPoE, you should configure PPPoE.

You can find more information on connection protocols in the Internet Connection Configuration Guide.

Dial-in clients There are different ways to dial in, depending on the operating system on your

computer and your preferences.

Dial-in method: can be used on following

operating system:

Embedded PPP dial-in client:

1 Dial-in client on

embedded pages

2 Windows XP/UPnP

(Internet Gateway Device)

Windows, Mac, unix, other

Windows XP “3.2 Internet Gateway

For more information, see:

“3.1 SpeedTouch™ Web Pages”

Device Control Agent” on page 19

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Chapter 3

Internet Connectivity Dial-In Clients

Embedded PPP dial-in

clients

Broadband host PPPoE

dial-in clients

The SpeedTouch™’s embedded PPP dial-in client allows you to establish an Internet connection for computers residing on your local network, using only one computer of the network to control the client.

If this computer runs:

 Any Operating System

you can always use the SpeedTouch™ Web pages. See “3.1 SpeedTouch™ Web Pages” on page 17 to proceed.

 Windows XP

you can use the Windows XP Internet Gateway Device Control Client. See “3.2 Internet Gateway Device Control Agent” on page 19 to proceed.

You can also connect to the Internet using a Broadband PPPoE dial-in application. The PPP over Ethernet connection scenario provides PPP-like dial-in behaviour over the virtual Ethernet segment.

To be able to use a broadband dial-in application on your computer for connecting to the Internet, the SpeedTouch™ needs to be configured for Bridged Ethernet or Routed PPPoE (with PPPoE relay) via the SpeedTouch™ Home Install Wizard on the Setup CD or the embedded Easy Setup. .

If your computer runs ... you can use ...

Windows XP the Windows XP broadband dial-in client

Mac OS X a Mac OS X broadband dial-in client

a broadband PPPoE dial-in client provided by you Service Provider

Upon availability of OS-specific PPPoE dial-in client applications, the latter method is Operating System independent.

For PPPoE session connectivity from a Mac OS 8.6/9.x, a Windows 95/ 98(SE)/ME/2000 or a Linux system, a host PPPoE dial-in application is mandatory.

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Chapter 3

Internet Connectivity Dial-In Clients

3.1 SpeedTouch™ Web Pages

Introduction As the SpeedTouch™ Web pages are controllable from any Operating System with

an installed Web browser, the method to establish PPP sessions described later, can be used on any computer system.

For more information on Internet connection setup, refer to the provided Installation and Setup Guide.

Starting an Internet

session

Proceed as follows to start an Internet session:

1 Open a Web browser on your computer and browse to the SpeedTouch™ Web

pages (see “1.2.1 Access via the Web Interface” on page 6 for more information).

Monitoring your

Internet connection

E-DOC-CTC-20051017-0144 v1.0

The SpeedTouch™ home page appears by default.

2 Click Connect at the appropriate broadband connection.

You might be requested to enter your user name and password.

The SpeedTouch™ embedded PPP dial-in client establishes the Internet connection.

3 Browse the Web.

You can view and monitor your connection to the Internet as long as the session is running via:

 The SpeedTouch™ System Information page: see “4.3.1 Information” on

page 30.

 The SpeedTouch™ Diagnostics task: see “4.4.1 Connectivity Check” on

page 38.

Chapter 3

Internet Connectivity Dial-In Clients

Terminating an Internet

session

Proceed as follows to close an active PPP connection:

1 Go to the SpeedTouch™ Web pages.

2 Click Disconnect at the appropriate broadband connection.

The SpeedTouch™ embedded PPP dial-in client closes the Internet connection. The Internet Link status changes to Disconnected and your computer is offline.

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Internet Connectivity Dial-In Clients

3.2 Internet Gateway Device Control Agent

Introduction Windows XP users can easily establish PPP sessions, thanks to the Windows XP

Internet Gateway Device (IGD) Discovery and Control Client that allows you to control the SpeedTouch™ directly from you computer.

The IGD Control Client only allows to connect or disconnect a fully configured connection.

Preconditions Make sure that:

 The following subcomponents of the Windows XP Networking Services are

added to your Windows XP system:

 UPnP™ (see “ SpeedTouch™ not detected by UPnP™ or IGD Control

Client” on page 80).

 IGD Discovery and Control Client (see “ Adding IGD Discovery and

Control” on page 81).

 UPnP™ is enabled on your SpeedTouch™. To enable UPnP, see “4.5.2 Game &

Application Sharing” on page 44.

Chapter 3

Starting an Internet

session

Proceed as follows to start an Internet session:

1 In the Windows taskbar, click Start.

2 Select (Settings >) Control Panel.

The Control Panel window appears.

3 Go to (Network and Internet Connections >) Network Connections.

The Network Connections window appears.

You will find an Internet Gateway icon, representing the SpeedTouch™ IGD Internet connection ability.

4 Double-click the Internet Connection icon.

The SpeedTouch™ embedded PPP dial-in client establishes the Internet connection. The Internet Gateway icon displays Connected and your computer is online.

5 Open a Web browser and surf the Internet.

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Chapter 3

Internet Connectivity Dial-In Clients

Internet connection

status

Terminating an Internet

session

As long as the SpeedTouch™ embedded PPP dial-in client is connected, you can view the connection status and some counters by double-clicking the Internet Connection icon in the Network Connections window.

Proceed as follows to terminate an Internet session:

1 In the Windows taskbar, click Start.

2 Select (Settings >) Control Panel > (Network and Internet Connections >)

Network Connections.

3 In the Network Connections window, right-click the Internet Connection icon

and select Disconnect to close the session.

You can also double-click the icon. Then the Internet Connection Status window will appear on which a Disconnect button is available to close the session.

4 The SpeedTouch™ embedded PPP dial-in client will close the Internet

connection. The Internet Gateway icon displays Disconnected and your computers are offline.

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