Thomson 29871GE3 Instruction

Model 29871

Digital Answering System

(includes English and Spanish

selectable Voice Prompts)

User’s Guide

Equipment Approval Information

Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by ACTA.

1Notification to the Local Telephone Company

On the bottom of this equipment is a label indicating, among other information, the US number and Ringer Equivalence Number (REN) for the equipment. You must, upon request, provide this information to your telephone company.

The REN is useful in determining the number of devices you may connect to your telephone line and still have all of these devices ring when your telephone number is called. In most (but not all) areas, the sum of the RENs of all devices connected to one line should not exceed 5. To be certain of the number of devices you may connect to your line as determined by the REN, you should contact your local telephone company.

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.

Notes

•This equipment may not be used on coin service provided by the telephone company.

•Party lines are subject to state tariffs, and therefore, you may not be able to use your own telephone equipment if you are on a party line. Check with your local telephone company.

•Notice must be given to the telephone company upon permanent disconnection of your telephone from your line.

•If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this product does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

US Number is located on the cabinet bottom.

REN Number is located on the cabinet bottom.

2Rights of the Telephone Company

Should your equipment cause trouble on y our line which may harm the telephone network, the telephone company shall, where practicable, notify you that temporary discontinuance of service may be required. Where prior notice is not practicable and the circumstances warrant such action, the telephone company may temporarily discontinue service immediately. In case of such

temporary discontinuance, the telephone company must: (1) promptly notify you of such temporary discontinuance; (2) afford you the opportunity to correct the situation; and (3) inform you of your right to bring a complaint to the Commission pursuant to procedures set forth in Subpart E of Part 68, FCC Rules and Regulations.

The telephone company may make changes in its communications facilities, equipment, operations or procedures where such action is required in the operation of its business and not inconsistent with FCC Rules and Regulations. If these changes are expected to affect the use or performance of your

telephone equipment, the telephone company must give you adequate notice, in writing, to allow you to maintain uninterrupted service.

Interference Information

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

Privacy of Communications may not be ensured when using this product.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

•Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is “receiving” the interference).

•Reorient or relocate and increase the separation between the telecommunications equipment and receiving antenna.

•Connect the telecommunications equipment into an outlet on a circuit different from that to which the receiving antenna is connected.

If these measures do not eliminate the interference, please consult your dealer or an experienced radio/ television technician for additional suggestions. Also, the Federal Communications Commission has prepared a helpful booklet, “How To Identify and Resolve Radio/TV Interference Problems.” This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402. Please specify stock number 004-000-00345-4 when ordering copies.

Notice: The changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Hearing Aid Compatibility (HAC)

This telephone system meets FCC standards for Hearing Aid Compatibility.

Licensing

Licensed under US Patent 6,427,009.

FCC RF Radiation Exposure Statement

This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

Table of Contents

	Equipment Approval Information..................	2	Toll Saver Information ..............................................					12
	Interference Information.............................	3	Setting The Incoming Message Time.........................					13
	Hearing Aid Compatibility (HAC)..................	3	Setting the Security Code..........................................					13
	Licensing......................................................	3	Reviewing the Settings...............................					14
	FCC RF Radiation Exposure Statement.........	3	Adjusting the Volume..................................................					14
	Table of Contents........................................	4	Message Counter.......................................					14
	Introduction................................................	5	Less Than 10 Messages..............................................					14
	Before You Begin	5	More Than 10 Messages............................................					15
			Message Counter Display					15
	Parts Checklist	5
			Playing Messages					15
	Modular Jack Requirements	5
			Erasing All Messages					16
	Installation	6
			Leaving a Memo					17
	Important Instructions for Moving the Answering
			Screening Calls (Auto Disconnect Feature)					17
	System	8
			Remote Access					18
	Set Up	8
			To Access Your Answering System					18
	Recording the Greeting	9
			General Product Care					19
	Reviewing the Greeting	9
			Troubleshooting Tips					19
	Erasing the Greeting......................................................	9
	Changing the Settings................................................	10	Service.......................................................					21
	Setting the Language..................................................	10	Limited Warranty.......................................					21
	Setting the Time/Day...................................................	11	Index..........................................................					23
	Hour...............................................................................	11	Remote Access CArd..................................					25
	Minutes...........................................................................	11
	Day..................................................................................	12
	Setting the Rings to Answer.....................................	12
					CAUTION:
					RISKOFELECTRICSHOCK
					DONOTOPEN
		THE LIGHTNING		CAUTION: TO REDUCE THE			THE EXCLAMATION
	WARNING:TO	FLASH AND ARROW		RISK OF ELECTRIC SHOCK, DO			POINT WITHIN THE
		HEAD WITHIN THE		NOT REMOVE COVER (OR			TRIANGLE IS A
	PREVENT FIRE OR	TRIANGLE IS A		BACK). NO USER			WARNING SIGN
	ELECTRICAL SHOCK	WARNING SIGN		SERVICEABLE PARTS INSIDE.			ALERTING YOU OF
		ALERTING YOU OF		REFER SERVICING TO			IMPORTANT
	HAZARD, DO NOT	“DANGEROUS		QUALIFIED SERVICE			INSTRUCTIONS
	EXPOSETHIS	VOLTAGE” INSIDE		PERSONNEL.			ACCOMPANYING
	PRODUCT TO RAIN	THE PRODUCT.					THE PRODUCT.
			SEE MARKING ON BOTTOM / BACK OF PRODUCT
	OR MOISTURE.

Introduction

Your Digital Answering System is designed to give you flexibility in use and high quality performance. To get the most from your new answering system, we suggest that you take a few minutes right now to read through this instruction manual.

CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer to the

IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference.

Before You Begin

Parts Checklist

Make sure your package includes the following items:

Answering system	Mounting pedestal AC power adaptor	Telephone
		line cord

Modular Jack Requirements

You need an RJ11C type modular jack, which is the most common type of phone jack and might look like the one pictured here. If you don’t have a modular jack, call your local phone company to find out how to get one installed.

Wall Plate

Modular telephone line jack

Installation

The Answering System can be placed on the desktop in three different positions; upright, using the mounting pedestal, at an angle using the pedestal, or lying flat without the pedestal. Choose your preference and use the mounting hooks to attach the pedestal onto the answering system as shown below.

Upright position -	Angled position -
2 mounting hooks	4 mounting hooks

CAUTION:

• Never install telephone wiring during a lightning storm.

•Never touch uninsulated telephone wires or terminals, unless the telephone line has been disconnected at the network interface.

•Use caution when installing or modifying telephone lines.

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1.Plug the telephone line cord into a modular wall jack.

2.Connect the telephone line cord from your telephone into the jack on the back of the answering system marked PHONE. (You don’t have to connect your telephone in order for the answering system to record incoming messages.)

3.Connect the small end of the power adaptor into the POWER 5V AC jack on the back of the answering system. Plug the other end into an AC power outlet. The unit performs the initialization, pauses a few seconds and then beeps when it is ready for setup or to answer calls with the default greeting and settings.

CAUTION: To reduce risk of personal injury, fire, or damage use only the 5-2634 (white), 5-2633 (black), or 5-2778 (black) power adaptor listed in the user’s guide. This power adaptor is intended to be correctly orientated in a vertical or floor mount position.

Important Instructions for Moving the Answering System

To move the answering system to a different location in the house, follow these instructions:

1.Disconnect the phone line or any phones you may have connected to the answering system.

2.Unplug the power adaptor from the electrical outlet.

3.Move the answering system and phone line to the desired location.

4.Plug the power adaptor into an electrical outlet.

5.The MESSAGE counter flashes if there is a new message.

6.Connect all necessary phone lines.

Set Up

play/stop/memo

(button)

8/“NEXT”

(button)

7/“PREVIOUS” (button)

setup/enter (button)

greeting (button)

microphone

message counter (indicator)

volume +/- (button)

on/off/erase (button)

Recording the Greeting

Before using your new answering system, you should record a greeting

(the announcement callers hear when your answering system answers a call). If you don’t record a greeting, callers hear a default greeting which says, “We are unavailable to take your call. Please leave a message. Thank you for calling.”

When recording the greeting you should be about 6 to 8 inches from the unit and eliminate as much background noise as possible. This ensures the best recording quality.

1.Prepare your greeting.

Sample Greeting: Hi, this is (use your name here). I can’t answer the phone right now, so please leave your name, number, and a brief message after the tone, and I’ll get back to you. Thank you for calling.

2.Hold down the GREETING button. The answering system announces, “Record greeting after tone.” After the tone you have 30 seconds to record your greeting.

3.Release the GREETING button when you finish. The unit beeps, and the greeting plays back automatically.

Reviewing the Greeting

To review the greeting, press and quickly release the GREETING button. The unit plays the current greeting.

Erasing the Greeting

If you want to erase your greeting, press and hold the ERASE button while your recorded greeting is playing. The default greeting is restored.

NOTE: Your recording time should not be less than two seconds. Otherwise the unit will return to the default greeting.

Changing the Settings

This function allows you to change the Language, Time/Day, Rings to Answer, Message Time and Security Code settings.

NOTE: User can exit the set-up menu at any time by pressing the STOP button.

Setting the Language

This setting allows you to set the answering system in either English or in Spanish voice menu mode. Once the language is set, all voice menus, including the one used in Remote Access mode, will be switched to the selected language.

1.Press and hold the SETUP/ENTER button for two seconds, then release to access the set-up menu.

2.The answering system announces, “For English, press NEXT, press ENTER to continue (in English). Para espanol, oprima PREVIO, oprima ENTER para continuar (in Spanish)”.

3.Press NEXT( 8), answering system enters English voice menu mode. If ( 7) is pressed, answering system enters Spanish voice menu mode If SETUP/ENTER is pressed, answering system remains in the current language mode. In any case, the answering system enters to the TIME/DAY menu.

NOTE: Language can only be set when the user is in physical access of the unit. When you are running in Remote Access mode, the language cannot be changed and will remain in the language you’ve previously set.

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Setting the Time/Day

This setting allows you to set the current time and day for the Time/Day stamp attached to each message.

Range of Settings			Default Settings
Time
			Time	12 a.m. Sunday
Hour	12 a.m. - 11 p.m.
			Rings to Answer	4
Minute	0 - 59
			Message time	2
Day	Sunday - Monday
			Security Code	123
Rings	2,3,4,5 toll saver
to Answer
Message time	1,2,3,4, minutes
Security	0 - 9, 0 - 9, 0 - 9
Code

Hour

1.When you have completed setting the Language, the unit will enter the TIME/ DAY menu. The answering system announces, “Time (the current time and day setting) To set hour, press NEXT( 8)...press ENTER to continue.”

2.To change the hour, press and release the ( 7or 8) button and the answering system announces an hour, such as “12am, 1am, 2am,” or “12am, 11pm, 10pm.”

3.After choosing the hour, press and release the SETUP/ENTER button to store the hour. The answering system enters the Minutes menu.

Minutes

1.The answering system announces, “(the current minutes setting). To set minutes, press NEXT( 8)...press ENTER to continue.”

2.To change the minutes, press and release the ( 7or 8) button, and the answering system announces a minute such as “1, 2, 3” or “59, 58, 57.”

3.After choosing the minute, press and release the SETUP/ENTER button to store the minute. The answering system enters the Day menu.

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Day

1.The answering system announces, “(the current day setting) To set day, press

NEXT( 8)...press ENTER to continue.”

2.To change the day, press and release the ( 7or 8) button, and the answering system announces a day, such as “Sunday, Monday” or “Sunday, Saturday.”

3.After choosing a day, press and release the SETUP/ENTER button to store the day. The answering system enters the Rings to Answer menu.

Setting the Rings to Answer

This setting allows you to select the number of rings before the answering system answers a call. This menu comes after you have finished setting the TIME/DAY.

1.The answering system announces, “Rings to Answer ( the current rings to answer setting ) To set rings to answer, press NEXT( 8)...press ENTER set to continue.”

2.To change the rings to answer, press and release ( 7or 8) button and the system announces a number such as “2, 3, 4,” or “2, toll saver, 5.”

3.After choosing a number, press and release the SETUP/ENTER button to store the rings to answer. The answering system confirms the setting and enters Message Length menu.

Toll Saver Information

Toll Saver can save you the cost of making a call when you access your messages from another phone:

•If you have new messages, the system answers after the 2nd ring.

•If you have no new messages, the system answers after the 5th ring.

You can hang up after the 3rd ring and save the pay telephone or long distance charge.

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Setting The Incoming Message Time

This setting allows you to select the length of the incoming message.

1.The answering system announces “Message Time (current message length) minutes. To set message time, press NEXT ( 8), press ENTER to continue.”

2.To change the message length, press and release the ( 7or 8) button and the answering system announces a number, such as “1, 2, 3, 4.”

3.After choosing a number, press and release the SETUP/ENTER button to store the message time. The answering system enters Security Code menu.

Setting the Security Code

This setting allows you to change the factory default security code used to access your answering system from a remote location. This menu comes after you have finished setting the Incoming Message Time. The default code is 123.

1.The answering system announces, “Security Code (the current 3 number Security Code setting). To set security code, press NEXT ( 8)...press ENTER to stop.”

2.If you press and release the SETUP/ENTER button, the answering system announces all the new settings and exits the Setup menu.

3.If you press and release ( 7or 8) button, answering system

announces “Security Code (current 3 number). To set security code, press NEXT(

8), press ENTER to continue”.

4.To change the first security code number, press and release the

( 7or 8) button again. The answering system announces all three numbers, but only the first number will change, such as “123, 223,” or “123, 023”.

5.After choosing the first number, press and release the SETUP/ENTER button to store the first number.

6.The answering system automatically advances to the second number and announces “Security Code (current 3 number). To set security code, press NEXT

( 8), then press ENTER to continue.” To change the second and third numbers,

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repeat steps 4 and 5. After the third number is stored, the answering system announces all the stored settings and exits the setup menu.

NOTE: User can exit the set-up menu at any time by pressing the STOP button.

Reviewing the Settings

This function allows you to review the current time, rings to answer, message time and security code.

•Press and release the SETUP/ENTER button to start the review. The answering system announces the current settings.

Adjusting the Volume

Use the VOLUME + and - buttons to increase or decrease the volume. The answering system beeps when it is not announcing a setting or playing a message.

Message Counter

The message counter displays the number of messages you have received.If the answering system is off, the message counter displays a dash (-). If the answering system is on, the message counter displays the number of messages.

Less Than 10 Messages

When you have new messages, the message counter continuously flashes the number of new (from 1 to 9), unheard messages in the display.

When you have no new messages, the message counter displays the number of old messages (from 0 to 9).

When you have both new and old messages, the message counter continuously flashes the total number of messages (from 1 to 9) in the display.

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More Than 10 Messages

When you have both old and new messages, the message counter continuously flashes the total number of messages followed by a dash, such as 2, 8, -.

Message Counter Display

In addition to message information, the message counter also displays information about the digital answering system’s status.

•When memory is full, an “F “ flashes in the message counter display.

•When you’re recording a greeting, “o” shows in the message counter display.

•When the answering system is answering a call, “A” shows in the message counter display.

•When the answering system is playing messages, ““ shows in the message counter display.

•When you’re recording a memo, “L” shows in the message counter display.

•When the remote functions are accessed, “A“ shows in the message counter display.

•When you’re erasing all the messages, “E“ shows in the message counter display.

Playing Messages

When the message counter flashes you have new messages. Messages play back in first received-first played order. If there are new messages, the answering system plays only the new messages, then announces “End of New Messages”. If no new messages have been received, the unit plays all messages, then announces, “End of Messages”.

NOTE: When the answering system is off, it answers calls after 10 rings but doesn’t play the greeting. The answering system doesn’t take messages when it is turned off.

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•To playback messages, press and release the PLAY/STOP/MEMO button.

•To stop playback, press and release the PLAY/STOP/MEMO button.

•To restart playback of a current message, press and hold the ( 7) button until the message restarts from the beginning.

•To go back to the beginning of a previous message, press and release the ( 7) button within one second.

•To fast forward through a message, press and hold the NEXT( 8) button.

•To skip to the beginning of the next message, press and release the NEXT( 8) button.

•To erase a message while it is playing, press the ON/OFF/ERASE button. The answering system announces, “Message Erased” to confirm the message has been erased.

NOTE:

•An ‘old’ message is a message that has been listened to (even if played back partially) and not erased.

•A ‘new’ message is a message that has never been listened to at all.

•At the end of each message the answering system announces the time and day the message was received.

At the end of messages playback the answering system announces “end of messages.”

Erasing All Messages

When the answering system isn’t playing or recording messages, press and hold the ON/OFF/ERASE button until you hear the “Messages Erased” announcement. Release the button after the announcement. This feature allows you to erase all old messages but not new messages. If you do not have any messages, the answering system announces, “Zero Messages.”

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