Thomson 28310EE1 Instruction
Model 28310
2 in 1 - Skype
Internet & Standard
Phone
Quick
Guide
on pages
12-20
User’s Guide
can be used with the internet
or as a traditional landline telephone
2
Introduction
Your GE/Skype phone may change the way you think
about using your telephone, and using Skype. You can
use your GE/Skype phone to make and receive both
landline and Skype calls. And, because Skype is built
into your GE/Skype phone, you no longer need a computer to use Skype.
In order to use your GE/Skype phone for Skype calls,
the base station must be linked up with an active Internet connection. If you already have a computer linked
up to your Internet connection, this device might
occupy the connection port that is needed by the
GE/Skype phone base station. In this case you need
a router, allowing you to attach more devices to your
Internet connection.
Attach the router to the Internet connection and
connect your computer and the base station to the
router. Should you have any questions regarding the
use of the Internet and the router please contact your
Internet provider.
Please note: When installing a new router you
should be aware that it might take some time – up to
one hour – before it is properly registered with your
Internet provider.
To use Skype telephony via your GE/Skype phone
you need a Skype account as well as a user name and
a password. Please refer to the Getting started with
Skype section.
With Skype you call for free when talking to other
Skype users – and you can buy a number of additional
features to expand the possibilities of your GE/Skype
phone. Please refer to the Skype services section.
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Equipment Approval Information
Your telephone equipment is approved for connection to the Public Switched
Telephone Network and is in compliance with parts 15 and 68, FCC Rules and
Regulations and the Technical Requirements for Telephone Terminal Equipment
published by ACTA.
1 Notification to the Local Telephone Company
On the bottom of this equipment is a label indicating, among other
information, the US number and Ringer Equivalence Number (REN) for
the equipment. You must, upon request, provide this information to your
telephone company.
The REN is useful in determining the number of devices you may connect
to your telephone line and still have all of these devices ring when your
telephone number is called. In most (but not all) areas, the sum of the RENs
of all devices connected to one line should not exceed 5. To be certain of the
number of devices you may connect to your line as determined by the REN,
you should contact your local telephone company.
A plug and jack used to connect this equipment to the premises wiring
and telephone network must comply with the applicable FCC Part 68 rules
and requirements adopted by the ACTA. A compliant telephone cord and
modular plug is provided with this product. It is designed to be connected
to a compatible modular jack that is also compliant. See installation
instructions for details.
Notes
• This equipment may not be used on coin service provided by the telephone
company.
• Party lines are subject to state tariffs, and therefore, you may not be able to
use your own telephone equipment if you are on a party line. Check with your
local telephone company.
• Notice must be given to the telephone company upon permanent
disconnection of your telephone from your line.
• If your home has specially wired alarm equipment connected to the
telephone line, ensure the installation of this product does not disable your
alarm equipment. If you have questions about what will disable alarm
equipment, consult your telephone company or a qualified installer.
2 Rights of the Telephone Company
Should your equipment cause trouble on your line which may harm the
telephone network, the telephone company shall, where practicable, notify
you that temporary discontinuance of service may be required. Where prior
notice is not practicable and the circumstances warrant such action, the
telephone company may temporarily discontinue service immediately. In
case of such temporary discontinuance, the telephone company must: (1)
promptly notify you of such temporary discontinuance; (2) afford you the
opportunity to correct the situation; and (3) inform you of your right to bring
a complaint to the Commission pursuant to procedures set forth in Subpart
E of Part 68, FCC Rules and Regulations.
The telephone company may make changes in its communications facilities,
equipment, operations or procedures where such action is required in
the operation of its business and not inconsistent with FCC Rules and
Regulations. If these changes are expected to affect the use or performance
of your telephone equipment, the telephone company must give you
adequate notice, in writing, to allow you to maintain uninterrupted service.
US Number is located on the base bottom.
REN Number is located on the base bottom.
Interference Information
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference;
and (2) This device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation.
This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation.
Privacy of Communications may not be ensured when using this product.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna (that is, the antenna for radio or
television that is “receiving” the interference).
• Reorient or relocate and increase the separation between the
telecommunications equipment and receiving antenna.
• Connect the telecommunications equipment into an outlet on a circuit
different from that to which the receiving antenna is connected.
If these measures do not eliminate the interference, please consult your dealer
or an experienced radio/television technician for additional suggestions. Also,
the Federal Communications Commission has prepared a helpful booklet,
“How To Identify and Resolve Radio/TV Interference Problems.” This booklet is
available from the U.S. Government Printing Office, Washington, D.C. 20402.
Please specify stock number 004-000-00345-4 when ordering copies.
Notice: The changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate the
equipment.
Hearing Aid Compatibility (HAC)
This telephone system meets FCC standards for Hearing Aid Compatibility.
Licensing
Licensed under US Patent 6,427,009.
FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated
with a minimum distance of 20 centimeters between the radiator and your
body. This transmitter must not be co-located or operated in conjunction with
any other antenna or transmitter.”
For body worn operation, this phone has been tested and meets the FCC RF
exposure guidelines when used with the belt clip supplied with this product.
Use of other accessories may not ensure compliance with FCC RF exposure
guidelines.
Information for DECT Product
This 28310 telephone is compliant with the DECT 6.0 standard
which operates in the 1.92GHz to 1.93GHz frequency range.
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Table of Contents
INTRODUCTION ...........................3
TABLE OF CONTENTS ................... 6
TABLE OF CONTENTS ................... 7
INTRODUCTION ...........................8
BEFORE YOU BEGIN ....................8
Parts CheCklist .....................8
telePhone JaCk requirements 9
INSTALLATION .............................9
Digital seCurity system ...........9
imPortant installation
guiDelines ...................................9
HANDSET LAYOUT .....................10
BASE LAYOUT ...........................10
INSTALLING THE PHONE ..............12
installing hanDset Battery..12
Base station ............................13
FIRST TIME START UP ................14
GETTING STARTED WITH SKYPE ..15
Create new skyPe aCCount .15
sign into a skyPe aCCount ...16
ContaCts .................................. 17
Add a Skype Contact ........17
Add a SkypeOut or Landline
Contact ...................................18
Search for Skype Users ...19
make anD reCeive Calls ........19
Call a Skype Contact .........19
Dial a Landline Number ..20
Receive a Call .......................20
Adjust Earpiece Volume ..20
Mute the Microphone .......21
Speakerphone .....................21
Start a New Call During a
Call ............................................21
3 Way Conference Calling ...
21
SKYPE FEATURES SUPPORTED BY THE
GE/SKYPE PHONE ............ 22
MAIN DISPLAY ..........................22
PROGRAMMING YOUR PHONE......24
main menu ..............................24
sign into skyPe .......................25
ContaCts .................................. 25
senD voiCemail to a ContaCt 26
view ContaCt’s
skyPe Profile ........................26
aDvanCeD ContaCt menu ......26
Rename a Contact ............26
Remove a Contact ............26
Edit a SkypeOut Contact
Number ..................................27
Block/Unblock a Contact 27
Request Contact Details .28
CALLER ID (CID) .....................29
reCeiving CiD reCorDs .........29
Call waiting Caller iD ........29
Dialing lanDline or skyPe Calls
from Call history .................30
storing lanDline CiD or skyPe
reCorDs in internal memory 30
Deleting a CiD reCorD .........31
voiCemails ................................31
ContaCts requests ................32
skyPe
. .............................................32
Phone numBer
. ..........................32
reCeiving an interCom Call..32
sign into skyPe
Create new aCCount
. .......................32
. .............32
Change status ........................32
sign out ..................................33
my Profile ............................... 33
Change PassworD .................. 34
auto sign in ...........................34
Skype Credit .........................35
SkypeIn ...................................35
Voicemail ...............................36
SE E M ARK ING ON BO TTO M / BA CK OF PRO DUC T
RISK OF ELECTRIC SHOCK
DO NOT OPEN
WARNING: TO
PREVENT FIRE OR
ELECTRICAL SHOCK
HAZARD, DO NOT
EXPOSE THIS
PRODUCT TO RAIN
OR MOISTURE.
THE LIGHTNING
FLASH AND ARROW
HEAD WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
“DANGEROUS
VOLTAGE” INSIDE
THE PRODUCT.
CAUTION: TO REDUCE THE
RISK OF ELECTRIC SHOCK, DO
NOT REMOVE COVER (OR
BACK). NO USER
SERVICEABLE PARTS INSIDE.
REFER SERVICING TO
QUALIFIED SERVICE
PERSONNEL.
THE EXCL AMATION
POINT WI THIN THE
TRIANGLE IS A
WARNING SI GN
ALERTING YOU OF
IMPORTANT
INSTRUCT IONS
ACCOMPANYI NG
THE PROD UCT.
CAUTION:
Table of Contents
Call Divert ..............................36
Call Forward .........................36
Voicemail Activation .........37
Welcome Message ...........37
PrivaCy .....................................37
manage BloCkeD users ........38
tones ........................................38
Incoming Alert Type .........38
Ring Tones.............................39
Intercom Ring Tones ........39
Landline Ring Tones .........39
Ringing Volume ..................39
Notification Alert ................39
Keypad Tones ......................39
time & Date .............................40
CorDless settings ..................40
Register / Deregister your
handset ..................................40
Handset Name....................41
Phone settings .......................41
Contrast .................................41
Language ..............................41
Preferred Line ......................42
Region .....................................42
information .............................43
aDvanCeD .................................43
Internet Settings.................43
Firmware Update ...............44
Skype Ports ...........................45
Reset ........................................46
BATTERY SAFETY PRECAUTIONS ...46
TROUBLESHOOTING GUIDE .......... 47
Telephone Solutions ..........47
Caller ID Solutions ..............48
Skype Solutions ...................48
Battery Solutions ................51
GENERAL PRODUCT CARE ..........52
CAUSES OF POOR RECEPTION .....52
ACCESSORY INFORMATION ..........52
SERVICE...................................53
LIMITED WARRANTY ..................54
INDEX .....................................56
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Introduction
CAUTION: When using telephone equipment,
there are basic safety instructions that should
always be followed. Refer to the IMPORTANT
SAFETY INSTRUCTIONS provided with this
product and save them for future reference.
IMPORTANT: Because cordless phones operate on
electricity, you should have at least one phone in
your home that isn’t cordless, in case the power
in your home goes out.
Before You Begin
Parts Checklist (for model 28310xx1)
Make sure your package includes the items shown here.
Base/Gateway
2 AAA
Nickel-metal
Hydride batteries
Belt
clip
AC power
adaptor
Handset
charge
cradle
Ethernet
cable
Handset
Battery
compartment
cover
Telephone
line cord
Telephone Jack Requirements
To use this phone with a landline, you need
an RJ11C type modular telephone jack,
which might look like the one pictured
here, installed in your home. If you don’t
have a modular jack, call your local phone
company to find out how to get one
installed.
telephone
Wall plate
Modular
line jack
Installation
Digital Security System
Your cordless phone uses a digital security system to protect
against false ringing, unauthorized access, and charges to your
phone line.
INSTALLATION NOTE: This product operates at a
frequency of 1.9GHz. to provide communication
with minimal interference from other electronic
devices. To further minimize the possibility of
interference, the base of the cordless telephone
should not be placed near or on top of a TV,
microwave oven, or VCR. If interference continues,
move the cordless telephone further away from
these appliances.
Important Installation Guidelines
• Avoid sources of noise and heat, such as motors, fluorescent
lighting, microwave ovens, heating appliances and direct
sunlight.
• Avoid areas of excessive dust, moisture and low temperature.
• Avoid other cordless telephones.
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.
• Never touch non-insulated telephone wires or terminals, unless
the telephone line has been disconnected at the network
interface.
• Use caution when installing or modifying telephone lines.
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Handset Layout
earpiece
Navigational/
selection
(button)
LED alert
(indicator)
Left soft
(button)
Call/Speaker
(button)
display
Right soft
(button)
End/Power/
Skype status
(button)
a/A *
(button)
Space/zero
(button)
Base Layout
Network
Connection
Status
(indicator)
# (button)
microphone
Left soft button
Selects the current menu item or confirms a setting,
depending on the current screen. LED light indicator alerts
to Voicemail Waiting and Skype Authorization requests.
Right soft button
Cancels the last action or returns to the previous screen,
depending on the current screen.
Call/Speaker button
Initiates or answers a call. During a call, activates speaker.
End/Power button/Skype status
When in call, ends a call. Turns the phone on or off by
pressing and holding. From idle, provides access to Skype
status menu with a short press.
Navigational/Selection button
Press the outer ring to navigate up, down, left, or right .
Press the round button in the center to select/confirm a
setting.
Upper/Lower case and numeric button
When in text editor, changes to lower-case, upper-case, or
numeric entry.
Space and Zero button
When in text editor, allows entry of a space, plus sign,
or zero.
# button
When in text editor, it provides a symbol table.
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Installing the Phone
Installing the Handset Battery
NOTE: You must install the handset batteries
before using the cordless handset.
CAUTION: To reduce the risk of fire or
personal injury, use only the Thomson Inc.
approved model BYD NiMH H-AAA 900mAh
1.2V, rechargeable Nickel-metal Hydride AAA
batteries, which are compatible with this unit.
1. Locate batteries and battery door which are packaged together
inside a plastic bag and are separate
from the handset.
2. Locate the battery compartment on
the back of the handset.
3. Insert the batteries.
4. Close the battery compartment by
pushing the door up until it snaps
into place.
5. Plug the AC power adaptor of the
charge cradle to an electrical outlet.
4. Place the handset in the charge
cradle. The CHARGE indicator turns
on, verifying the battery is charging.
Allow handset to charge for 16 hours prior to first use. If you
do not properly charge the handset, battery performance is
compromised.
Base Station
1. Choose an area near an electrical outlet and a telephone wall
jack (RJ11C), and place your base/gateway on a level surface
near your high speed internet connection.
NOTE: If your computer or other equipment is
occupying all available internet connections you
will need to purchase a router.
2. Plug one end of the telephone line cord into the jack
on the back of the base/gateway and the other end into a
modular jack.
NOTE: Landline connection is not necessary for
Skype usage.
IMPORTANT NOTE: Emergency calls via the
landline are only possible if power is applied
to the base station and the landline is properly
connected.
3. Connect the ethernet cable to the jack in the base/
gateway and to your internet connection.
4. Plug the AC power converter into the electrical outlet and the
DC connector into the jack on the back of the base/gateway.
CAUTION: Use only the SALOM Model SSW1328US power adaptor that came with this
unit. Using other power adaptors may damage
the unit.
be correctly orientated in a vertical or floor
mount position.
This power adaptor is intended to
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First Time Start Up
OK Clear
Enter area code
123
Select Cancel
Sign in to Skype
Create new account
Sign in to Skype
§
English
Å
Espanol
Å
Francais
Select
Englis
h
Accept Decline
I have read
and accept Skype’s
terms and
conditions at
www.Skype.com
OK Clear
Enter the country
code
+1
You must complete the following steps the first time you use your
GE/Skype phone. Start by turning on the handset; press and hold
the
button until the handset powers on.
1. Find your preferred language
using or , then press
to select a language. Confirm your
selection by pressing
2. You are then directed to the Skype
Agreement. Use
text and then press to accept the
agreement.
3. Confirm the country code setting by
pressing . (Factory preset is for U.S.)
If necessary, alter your country code
by inserting “+” followed by the country
code of your choice and press .
4. Enter your local area code. Press to
continue.
.
to read the entire
5. Choose Sign in to Skype or Create new
account by pressing
followed by .
NOTE: You do not need to create
an account from this phone if you
already have an existing Skype
account.
Getting Started with Skype
Select Back
Sign in to Skype
Create new account
C
reate new account
OK Clear
Enter Skype name
6-32 characters:
daniel1chef
OK Back
Enter password
4-20 characters:
gusisagooddog
You can configure your GE/Skype phone with an existing Skype
account during the first-time installation, or you can optionally
create a new Skype account. You only need a Skype username
and password defined by you to create a new account. You can
enter further account details when your GE/Skype phone has been
configured and is online.
Create a New Skype Account
If you do not have a Skype account, follow this procedure.
1.
Use to selectto select Create new account.
Use the keypad to enter a Skype name
2.
of your own choice and press .
NOTE: Use to change to lower-case, uppercase or numeric entry when entering your Skype
name and password. Skype names can be 6-32
characters. You can use any mix of upper- and
lower-case characters, numbers and punctuation
marks. You cannot use spaces or symbols and
your name cannot begin with a number or
punctuation mark. If the name is already in use,
you will be prompted to try another name.
Use
symbols table.
to input punctuation marks from the
3. Use the keypad to enter a password and
press . You are asked to confirm the
password by entering it again.
NOTE: Passwords can be 4-20 characters. You can
use any mix of upper- and lower-case characters,
numbers and punctuation marks. You cannot
use spaces, your password cannot begin with a
number or punctuation mark, and you cannot use
your Skype name as a password.
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4. You are then directed to the Skype
OK Back
Enter your Skype
name:
daniel1chef
OK Back
Enter your
password:
gusisagooddog
Accept Decline
I have read
and accept Skype’s
terms and
conditions at
www.Skype.com
Select Cancel
Sign in to Skype
Create new account
Sign in to Skype
Agreement. Use to read the entire
text and then press to accept.to accept.
Please be patient as the creation of your Skype account may
take several minutes to perform.
We suggest that you note your Skype name and your Skype
password here for future reference:
My Skype name: ___________________________________
My Skype password: ________________________________
NOTE: After you have created your Skype Name,
it is strongly recommended that you register an
email address for your Skype Name on the Skype
website. This will allow Skype to generate a new
password for you in the event that you lose your
password. Using a computor, go to www.skype.
com and sign in to your account. Then follow the
on-screen instructions for registering an email
address for your account.
Sign Into a Skype Account
When you have a Skype account, you can sign in to Skype. Please
have your Skype name and password ready before you sign in and
be aware of lowercase/uppercase and special characters.
1.
Use to selectto select Sign in to Skype.
Use the keypad to enter your Skype
2.
name and press .
3. Use the keypad to enter your password
and press . If you have forgotten
your Skype password, go to www.Skype.
com and choose “Sign in”. Then choose
“Forgot your password?” and follow the
directions on your computer screen.
OK Back
Contact name has been
added to your
contact list
Select OK to send an
Select Back
Choose what type of
Contact to add
Skype
Phone number
Skyp
e
4. You are now asked whether you want to
Yes No
Do you want to save
your Skype name
and password for
automatic sign in?
save your Skype name and password for
automatic sign-in in the event of power
outage.
Press to accept,to accept, to decline.
Contacts
Your contact list displays all of the names you can make calls
to. If you have an existing Skype account, your contact list is
automatically downloaded when you sign in. If you are new to
Skype and have just created an account, your contact list will be
empty. You will need to add contacts to your list.
Skype protects the privacy of its users by requiring an exchange
of contact details on names that you wish to add to your contact
list. When you add a name to your list, an exchange contact
details request is sent to the user. The user can accept or decline
the request. When a request is accepted, you can see when your
contacts are online and make calls to them. You can also view
their personal profile details.
Add a Skype Contact
To add a Skype contact, press to select Menu, then:
1.
Use to go to Add Contact, select by
pressing .
2. Press to select Skype.
3.
Use the keypad to enter the Skype name
or full name and press .
4. Confirm contact can see you when you
are online by pressing . To send a
request to exchange contact details
press . An exchange contact detailsAn exchange contact details
request is sent to the contact. When it
has been sent, a confirmation message
is displayed. Presss again. The nameThe name
is added to your contact list, and when
accepted by the contact it will change
status.
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NOTE: Please be patient as synchronization of
Options Clear
Enter full phone
number for contact:
+
Select Back
Choose what type of
Contact to add
Skype
Phone numberPhone number
Skype contacts might take several minutes.
NOTE: Use “echo123” to test your Skype connection.
Add “echo123” to your contacts. Calling echo123
will launch an automated test that allows you to
record and play back sound.
Add a SkypeOut or Landline Contact
SkypeOut allows you to make calls to traditional landline and
mobile phones. Go to www.skype.com to learn more about
SkypeOut.
To add a Skype contact, press
1. Use to go to Add Contact, select by
2. Use to enter a phone number for
use with SkypeOut or landline.
Select by pressing .
3. Use the keypad to enter the contact’s
to select Menu, then:
pressing .
name and press .
NOTE: Use
case or numeric entry. Use
from the symbol table.
4. Use the keypad to enter the full phone
number and press . SkypeOut
numbers (even local numbers) must
be entered in the following format: “+”
followed by “country code”, “area code”
and “number”.
to change to lower-case, upper-
to input symbols
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