Thomson 28310EE1 Instruction

Model 28310 2 in 1 - Skype Internet & Standard Phone

Quick Guide

on pages

12-20

User’s Guide

can be used with the internet or as a traditional landline telephone

Introduction

Your GE/Skype phone may change the way you think about using your telephone, and using Skype. You can use your GE/Skype phone to make and receive both landline and Skype calls. And, because Skype is built into your GE/Skype phone, you no longer need a computer to use Skype.

In order to use your GE/Skype phone for Skype calls, the base station must be linked up with an active Internet connection. If you already have a computer linked up to your Internet connection, this device might occupy the connection port that is needed by the GE/Skype phone base station. In this case you need a router, allowing you to attach more devices to your Internet connection.

Attach the router to the Internet connection and connect your computer and the base station to the router. Should you have any questions regarding the use of the Internet and the router please contact your Internet provider.

Please note: When installing a new router you should be aware that it might take some time – up to one hour – before it is properly registered with your Internet provider.

To use Skype telephony via your GE/Skype phone you need a Skype account as well as a user name and a password. Please refer to the Getting started with Skype section.

With Skype you call for free when talking to other Skype users – and you can buy a number of additional features to expand the possibilities of your GE/Skype phone. Please refer to the Skype services section.

Equipment Approval Information

Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by ACTA.

1 Notiﬁcation to the Local Telephone Company

On the bottom of this equipment is a label indicating, among other information, the US number and Ringer Equivalence Number (REN) for the equipment. You must, upon request, provide this information to your telephone company.

The REN is useful in determining the number of devices you may connect to your telephone line and still have all of these devices ring when your telephone number is called. In most (but not all) areas, the sum of the RENs of all devices connected to one line should not exceed 5. To be certain of the number of devices you may connect to your line as determined by the REN, you should contact your local telephone company.

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.

Notes

• This equipment may not be used on coin service provided by the telephone company.

• Party lines are subject to state tariffs, and therefore, you may not be able to use your own telephone equipment if you are on a party line. Check with your local telephone company.

• Notice must be given to the telephone company upon permanent disconnection of your telephone from your line.

• If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this product does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualiﬁed installer.

2 Rights of the Telephone Company

Should your equipment cause trouble on your line which may harm the telephone network, the telephone company shall, where practicable, notify you that temporary discontinuance of service may be required. Where prior notice is not practicable and the circumstances warrant such action, the telephone company may temporarily discontinue service immediately. In case of such temporary discontinuance, the telephone company must: (1) promptly notify you of such temporary discontinuance; (2) afford you the opportunity to correct the situation; and (3) inform you of your right to bring a complaint to the Commission pursuant to procedures set forth in Subpart E of Part 68, FCC Rules and Regulations.

The telephone company may make changes in its communications facilities, equipment, operations or procedures where such action is required in the operation of its business and not inconsistent with FCC Rules and Regulations. If these changes are expected to affect the use or performance of your telephone equipment, the telephone company must give you adequate notice, in writing, to allow you to maintain uninterrupted service.

US Number is located on the base bottom.

REN Number is located on the base bottom.

Interference Information

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

Privacy of Communications may not be ensured when using this product. If this equipment does cause harmful interference to radio or television

reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is “receiving” the interference).

• Reorient or relocate and increase the separation between the telecommunications equipment and receiving antenna.

• Connect the telecommunications equipment into an outlet on a circuit different from that to which the receiving antenna is connected.

If these measures do not eliminate the interference, please consult your dealer or an experienced radio/television technician for additional suggestions. Also, the Federal Communications Commission has prepared a helpful booklet, “How To Identify and Resolve Radio/TV Interference Problems.” This booklet is available from the U.S. Government Printing Ofﬁce, Washington, D.C. 20402. Please specify stock number 004-000-00345-4 when ordering copies.

Notice: The changes or modiﬁcations not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Hearing Aid Compatibility (HAC)

This telephone system meets FCC standards for Hearing Aid Compatibility.

Licensing

Licensed under US Patent 6,427,009.

FCC RF Radiation Exposure Statement

This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.”

For body worn operation, this phone has been tested and meets the FCC RF exposure guidelines when used with the belt clip supplied with this product. Use of other accessories may not ensure compliance with FCC RF exposure guidelines.

Information for DECT Product

This 28310 telephone is compliant with the DECT 6.0 standard which operates in the 1.92GHz to 1.93GHz frequency range.

Table of Contents

INTRODUCTION ...........................3

TABLE OF CONTENTS ................... 6

TABLE OF CONTENTS ................... 7

INTRODUCTION ...........................8

BEFORE YOU BEGIN ....................8

Parts CheCklist .....................8

telePhone JaCk requirements 9

INSTALLATION .............................9

Digital seCurity system ...........9

imPortant installation

guiDelines ...................................9

HANDSET LAYOUT .....................10

BASE LAYOUT ...........................10

INSTALLING THE PHONE ..............12

installing hanDset Battery..12

Base station ............................13

FIRST TIME START UP ................14

GETTING STARTED WITH SKYPE ..15

Create new skyPe aCCount .15 sign into a skyPe aCCount ...16

ContaCts .................................. 17

Add a Skype Contact ........17

Add a SkypeOut or Landline

Contact ...................................18

Search for Skype Users ...19

make anD reCeive Calls ........19

Call a Skype Contact .........19

Dial a Landline Number ..20

Receive a Call .......................20

Adjust Earpiece Volume ..20

Mute the Microphone .......21

Speakerphone .....................21

Start a New Call During a

Call ............................................21

3 Way Conference Calling ... 21

SKYPE FEATURES SUPPORTED BY THE

GE/SKYPE PHONE ............ 22

MAIN DISPLAY ..........................22

PROGRAMMING YOUR PHONE......24

main menu ..............................24

sign into skyPe .......................25

ContaCts .................................. 25

senD voiCemail to a ContaCt 26 view ContaCt’s

skyPe Profile ........................26

aDvanCeD ContaCt menu ......26

Rename a Contact ............26

Remove a Contact ............26

Edit a SkypeOut Contact

Number ..................................27

Block/Unblock a Contact 27 Request Contact Details .28

CALLER ID (CID) .....................29

reCeiving CiD reCorDs .........29

Call waiting Caller iD ........29

Dialing lanDline or skyPe Calls

from Call history .................30

storing lanDline CiD or skyPe reCorDs in internal memory 30

Deleting a CiD reCorD .........31

voiCemails ................................31

ContaCts requests ................32

skyPe

. .............................................32

Phone numBer

. ..........................32

reCeiving an interCom Call..32 sign into skyPe Create new aCCount

. .......................32

. .............32

Change status ........................32

sign out ..................................33

my Profile ............................... 33

Change PassworD .................. 34

auto sign in ...........................34

Skype Credit .........................35

SkypeIn ...................................35

Voicemail ...............................36

SE E M ARK ING ON BO TTO M / BA CK OF PRO DUC T

RISK OF ELECTRIC SHOCK DO NOT OPEN

WARNING: TO PREVENT FIRE OR ELECTRICAL SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE.

THE LIGHTNING FLASH AND ARROW HEAD WITHIN THE TRIANGLE IS A WARNING SIGN ALERTING YOU OF “DANGEROUS VOLTAGE” INSIDE THE PRODUCT.

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

THE EXCL AMATION POINT WI THIN THE TRIANGLE IS A WARNING SI GN ALERTING YOU OF IMPORTANT INSTRUCT IONS ACCOMPANYI NG THE PROD UCT.

CAUTION:

Table of Contents

Call Divert ..............................36

Call Forward .........................36

Voicemail Activation .........37

Welcome Message ...........37

PrivaCy .....................................37

manage BloCkeD users ........38

tones ........................................38

Incoming Alert Type .........38

Ring Tones.............................39

Intercom Ring Tones ........39

Landline Ring Tones .........39

Ringing Volume ..................39

Notiﬁcation Alert ................39

Keypad Tones ......................39

time & Date .............................40

CorDless settings ..................40

handset ..................................40

Handset Name....................41

Phone settings .......................41

Contrast .................................41

Language ..............................41

Preferred Line ......................42

Region .....................................42

information .............................43

aDvanCeD .................................43

Internet Settings.................43

Firmware Update ...............44

Skype Ports ...........................45

Reset ........................................46

BATTERY SAFETY PRECAUTIONS ...46

TROUBLESHOOTING GUIDE .......... 47

Telephone Solutions ..........47

Caller ID Solutions ..............48

Skype Solutions ...................48

Battery Solutions ................51

GENERAL PRODUCT CARE ..........52

CAUSES OF POOR RECEPTION .....52

ACCESSORY INFORMATION ..........52

SERVICE...................................53

LIMITED WARRANTY ..................54

INDEX .....................................56

Introduction

CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference.

IMPORTANT: Because cordless phones operate on electricity, you should have at least one phone in your home that isn’t cordless, in case the power in your home goes out.

Before You Begin

Parts Checklist (for model 28310xx1)

Make sure your package includes the items shown here.

Base/Gateway

2 AAA

Nickel-metal

Hydride batteries

Belt

clip

AC power

adaptor

Handset

charge

cradle

Ethernet

cable

Handset

Battery

compartment

cover

Telephone

line cord

Telephone Jack Requirements

To use this phone with a landline, you need an RJ11C type modular telephone jack, which might look like the one pictured here, installed in your home. If you don’t have a modular jack, call your local phone company to ﬁnd out how to get one installed.

telephone

Wall plate

Modular

line jack

Installation

Digital Security System

Your cordless phone uses a digital security system to protect against false ringing, unauthorized access, and charges to your phone line.

INSTALLATION NOTE: This product operates at a frequency of 1.9GHz. to provide communication with minimal interference from other electronic devices. To further minimize the possibility of interference, the base of the cordless telephone should not be placed near or on top of a TV, microwave oven, or VCR. If interference continues, move the cordless telephone further away from these appliances.

Important Installation Guidelines

• Avoid sources of noise and heat, such as motors, ﬂuorescent lighting, microwave ovens, heating appliances and direct sunlight.

• Avoid areas of excessive dust, moisture and low temperature.

• Avoid other cordless telephones.

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is speciﬁcally designed for wet locations.

• Never touch non-insulated telephone wires or terminals, unless the telephone line has been disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

Handset Layout

earpiece

Navigational/

selection

(button)

LED alert

(indicator)

Left soft (button)

Call/Speaker

(button)

display

Right soft

(button)

End/Power/

Skype status

(button)

a/A *

(button)

Space/zero

(button)

Base Layout

Network

Connection

Status

(indicator)

# (button)

microphone

Left soft button

Selects the current menu item or conﬁrms a setting, depending on the current screen. LED light indicator alerts to Voicemail Waiting and Skype Authorization requests.

Right soft button

Cancels the last action or returns to the previous screen, depending on the current screen.

Call/Speaker button

Initiates or answers a call. During a call, activates speaker.

End/Power button/Skype status

When in call, ends a call. Turns the phone on or off by pressing and holding. From idle, provides access to Skype status menu with a short press.

Navigational/Selection button

Press the outer ring to navigate up, down, left, or right . Press the round button in the center to select/conﬁrm a setting.

Upper/Lower case and numeric button

When in text editor, changes to lower-case, upper-case, or numeric entry.

Space and Zero button

When in text editor, allows entry of a space, plus sign, or zero.

# button

When in text editor, it provides a symbol table.

Installing the Phone

Installing the Handset Battery

NOTE: You must install the handset batteries before using the cordless handset.

CAUTION: To reduce the risk of ﬁre or personal injury, use only the Thomson Inc. approved model BYD NiMH H-AAA 900mAh

1.2V, rechargeable Nickel-metal Hydride AAA batteries, which are compatible with this unit.

1. Locate batteries and battery door which are packaged together inside a plastic bag and are separate from the handset.

2. Locate the battery compartment on the back of the handset.

3. Insert the batteries.

4. Close the battery compartment by pushing the door up until it snaps into place.

5. Plug the AC power adaptor of the charge cradle to an electrical outlet.

4. Place the handset in the charge cradle. The CHARGE indicator turns on, verifying the battery is charging.

Allow handset to charge for 16 hours prior to ﬁrst use. If you do not properly charge the handset, battery performance is compromised.

Base Station

1. Choose an area near an electrical outlet and a telephone wall

jack (RJ11C), and place your base/gateway on a level surface near your high speed internet connection.

NOTE: If your computer or other equipment is occupying all available internet connections you will need to purchase a router.

2. Plug one end of the telephone line cord into the jack

on the back of the base/gateway and the other end into a modular jack.

NOTE: Landline connection is not necessary for Skype usage.

IMPORTANT NOTE: Emergency calls via the landline are only possible if power is applied to the base station and the landline is properly connected.

3. Connect the ethernet cable to the jack in the base/

gateway and to your internet connection.

4. Plug the AC power converter into the electrical outlet and the

DC connector into the jack on the back of the base/gateway.

CAUTION: Use only the SALOM Model SSW1328US power adaptor that came with this unit. Using other power adaptors may damage the unit. be correctly orientated in a vertical or ﬂoor mount position.

This power adaptor is intended to

First Time Start Up

OK Clear

Enter area code

123

Select Cancel

English

Espanol

Francais

Select

Englis

Accept Decline

I have read and accept Skype’s terms and conditions at www.Skype.com

OK Clear

Enter the country code +1

You must complete the following steps the ﬁrst time you use your GE/Skype phone. Start by turning on the handset; press and hold

the

button until the handset powers on.

1. Find your preferred language using or , then press to select a language. Conﬁrm your selection by pressing

2. You are then directed to the Skype Agreement. Use text and then press to accept the agreement.

3. Conﬁrm the country code setting by pressing . (Factory preset is for U.S.) If necessary, alter your country code by inserting “+” followed by the country code of your choice and press .

4. Enter your local area code. Press to continue.

to read the entire

5. Choose Sign in to Skype or Create new account by pressing

followed by .

NOTE: You do not need to create an account from this phone if you already have an existing Skype account.

Getting Started with Skype

Select Back

reate new account

OK Clear

Enter Skype name 6-32 characters: daniel1chef

OK Back

Enter password 4-20 characters: gusisagooddog

You can conﬁgure your GE/Skype phone with an existing Skype account during the ﬁrst-time installation, or you can optionally create a new Skype account. You only need a Skype username and password deﬁned by you to create a new account. You can enter further account details when your GE/Skype phone has been conﬁgured and is online.

Create a New Skype Account

If you do not have a Skype account, follow this procedure.

Use to selectto select Create new account.

Use the keypad to enter a Skype name

of your own choice and press .

NOTE: Use to change to lower-case, uppercase or numeric entry when entering your Skype name and password. Skype names can be 6-32 characters. You can use any mix of upper- and lower-case characters, numbers and punctuation marks. You cannot use spaces or symbols and your name cannot begin with a number or punctuation mark. If the name is already in use, you will be prompted to try another name.

Use symbols table.

to input punctuation marks from the

3. Use the keypad to enter a password and

press . You are asked to conﬁrm the password by entering it again.

NOTE: Passwords can be 4-20 characters. You can use any mix of upper- and lower-case characters, numbers and punctuation marks. You cannot use spaces, your password cannot begin with a number or punctuation mark, and you cannot use your Skype name as a password.

4. You are then directed to the Skype

OK Back

Enter your Skype name: daniel1chef

OK Back

Enter your password: gusisagooddog

Accept Decline

I have read and accept Skype’s terms and conditions at www.Skype.com

Select Cancel

Agreement. Use to read the entire text and then press to accept.to accept.

Please be patient as the creation of your Skype account may take several minutes to perform.

We suggest that you note your Skype name and your Skype password here for future reference:

My Skype name: ___________________________________ My Skype password: ________________________________

NOTE: After you have created your Skype Name, it is strongly recommended that you register an email address for your Skype Name on the Skype website. This will allow Skype to generate a new password for you in the event that you lose your password. Using a computor, go to www.skype. com and sign in to your account. Then follow the on-screen instructions for registering an email address for your account.

Sign Into a Skype Account

When you have a Skype account, you can sign in to Skype. Please have your Skype name and password ready before you sign in and be aware of lowercase/uppercase and special characters.

Use to selectto select Sign in to Skype.

Use the keypad to enter your Skype

name and press .

3. Use the keypad to enter your password and press . If you have forgotten your Skype password, go to www.Skype. com and choose “Sign in”. Then choose “Forgot your password?” and follow the directions on your computer screen.

OK Back

Contact name has been

added to your

contact list

Select OK to send an

Select Back

Choose what type of Contact to add Skype Phone number

Skyp

4. You are now asked whether you want to

Yes No

Do you want to save your Skype name and password for automatic sign in?

save your Skype name and password for automatic sign-in in the event of power outage.

Press to accept,to accept, to decline.

Contacts

Your contact list displays all of the names you can make calls to. If you have an existing Skype account, your contact list is automatically downloaded when you sign in. If you are new to Skype and have just created an account, your contact list will be empty. You will need to add contacts to your list.

Skype protects the privacy of its users by requiring an exchange of contact details on names that you wish to add to your contact list. When you add a name to your list, an exchange contact details request is sent to the user. The user can accept or decline the request. When a request is accepted, you can see when your contacts are online and make calls to them. You can also view their personal proﬁle details.

Add a Skype Contact

To add a Skype contact, press to select Menu, then:

Use to go to Add Contact, select by

pressing .

2. Press to select Skype.

Use the keypad to enter the Skype name

or full name and press .

4. Conﬁrm contact can see you when you

are online by pressing . To send a request to exchange contact details press . An exchange contact detailsAn exchange contact details request is sent to the contact. When it has been sent, a conﬁrmation message is displayed. Presss again. The nameThe name is added to your contact list, and when accepted by the contact it will change status.

NOTE: Please be patient as synchronization of

Options Clear

Enter full phone number for contact: +

Select Back

Choose what type of Contact to add Skype Phone numberPhone number

Skype contacts might take several minutes. NOTE: Use “echo123” to test your Skype connection.

Add “echo123” to your contacts. Calling echo123 will launch an automated test that allows you to record and play back sound.

Add a SkypeOut or Landline Contact

SkypeOut allows you to make calls to traditional landline and mobile phones. Go to www.skype.com to learn more about SkypeOut.

To add a Skype contact, press

1. Use to go to Add Contact, select by

2. Use to enter a phone number for

use with SkypeOut or landline. Select by pressing .

3. Use the keypad to enter the contact’s

to select Menu, then:

pressing .

name and press .

NOTE: Use case or numeric entry. Use from the symbol table.

4. Use the keypad to enter the full phone number and press . SkypeOut numbers (even local numbers) must be entered in the following format: “+” followed by “country code”, “area code” and “number”.

to change to lower-case, upper-

to input symbols

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