Thomson 28011EE1 Instruction
Model 28011
Optional/Additional
5.8GHz Color Handset
User’s Guide
for use ONLY with
System 28031, TC28031,
28041 or TC28041 Series
Equipment Approval Information
Your telephone equipment is approved for connection to the Public Switched
Telephone Network and is in compliance with parts 15 and 68, FCC Rules and
Regulations and the Technical Requirements for Telephone Terminal Equipment
published by ACTA.
1 Notification to the Local Telephone Company
On the bottom of this equipment is a label indicating, among other information,
the US number and Ringer Equivalence Number (REN) for the equipment. You
must, upon request , provide this information to your telephone company.
The REN is useful in determining the number of devices you may connect to
your telephone line and still have all of these devices ring when your telephone
number is called. In most (but not all) areas, the sum of the RENs of all devices
connected to one line should not exceed 5. To be certain of the number of
devices you may connect to your line as determined by the REN, you should
contact your local telephone company.
A plug and jack used to connect this equipment to the premises wiring
and telephone network must comply with the applicable FCC Part 68 rules
and requirements adopted by the ACTA. A compliant telephone cord and
modular plug is provided with this product. It is designed to be connected to a
compatible modular jack that is also compliant. See installation instructions for
details.
Notes
• This equipment may not be used on coin service provided by the telephone
company.
• Party lines are subject to state tariffs, and therefore, you may not be able to use
your own telephone equipment if you are on a party line. Check with your local
telephone company.
US Number is located on the cabinet bottom.
REN Number is located on the cabinet bottom.
• Notice must be given to the telephone company upon permanent
disconnection of your telephone from your line.
• If your home has specially wired alarm equipment connected to the telephone
line, ensure the installation of this product does not disable your alarm
equipment. If you have questions about what will disable alarm equipment ,
consult your telephone company or a qualied installer.
2 Rights of the Telephone Company
Should your equipment cause trouble on your line which may harm the
telephone network, the telephone company shall, where practicable, notify
you that temporary discontinuance of service may be required. Where prior
notice is not practicable and the circumstances warrant such action, the
telephone company may temporarily discontinue service immediately. In case
of such temporary discontinuance, the telephone company must: (1) promptly
notify you of such temporary discontinuance; () afford you the opportunity to
correct the situation; and (3) inform you of your right to bring a complaint to the
Commission pursuant to procedures set forth in Subpart E of Part 68, FCC Rules
and Regulations.
The telephone company may make changes in its communications facilities,
equipment, operations or procedures where such action is required in the
operation of its business and not inconsistent with FCC Rules and Regulations. If
these changes are expected to affect the use or performance of your telephone
equipment, the telephone company must give you adequate notice, in writing,
to allow you to maintain uninterrupted service.
Interference Information
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference; and ()
This device must accept any interference received, including interference that may
cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation.
This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation.
Privacy of Communications may not be ensured when using this product.
If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna (that is, the antenna for radio or
television that is “receiving” the interference).
• Reorient or relocate and increase the separation between the
telecommunications equipment and receiving antenna.
• Connect the telecommunications equipment into an outlet on a circuit different
from that to which the receiving antenna is connected.
If these measures do not eliminate the interference, please consult your dealer or an
experienced radio/television technician for additional suggestions. Also, the Federal
Communications Commission has prepared a helpful booklet, “How To Identify and
Resolve Radio/TV Interference Problems.” This booklet is available from the U.S.
Government Printing Ofce, Washington, D.C. 040. Please specify stock number
004-000-00345-4 when ordering copies.
Notice: The changes or modications not expressly approved by the party responsible
for compliance could void the user's authority to operate the equipment.
Hearing Aid Compatibility (HAC)
This telephone system meets FCC standards for Hearing Aid Compatibility.
Licensing
Licensed under US Patent 6,47,009.
FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
a minimum distance of 0 centimeters between the radiator and your body. This
transmitter must not be co-located or operated in conjunction with any other
antenna or transmitter.”
For body worn operation, this phone has been tested and meets the FCC RF
exposure guidelines when used with the belt clip supplied with this product. Use of
other accessories may not ensure compliance with FCC RF exposure guidelines.
3
Table of Contents
EquipmEnt ApprovAl informAtion ........2
intErfErEncE informAtion ....................3
HEAring Aid compAtibility (HAc) ........3
licEnsing ............................................3
fcc rf rAdiAtion ExposurE stAtEmEnt 3
introduction ......................................6
bEforE you bEgin ...............................6
Parts CheCklist ...................................6
telePhone JaCk requirements ............ 6
instAllAtion ........................................7
Digital seCurity system ....................... 7
imPortant installation guiDelines ..... 7
HAndsEt lAyout ..................................8
instAlling tHE pHonE ...........................9
installing the hanDset Battery ......... 9
extra Charging CraDle ....................... 9
registration .........................................10
progrAmming tHE tElEpHonE ............ 10
Phone setting .....................................11
language ........................................11
area CoDe ......................................11
hanDset name ...............................12
Deregistration ...............................12
gloBal De-registration ..............13
Default setting .............................13
DisPlay setting ..................................14
WallPaPer ......................................14
Color sCheme ................................14
set Contrast .................................15
sounD setting ...................................15
ringer Volume...............................15
ringer tone ...................................15
key tone .........................................16
AnswEring systEm rEmotE AccEss .... 16
remote aCCess from
CorDless hanDset............................16
remote aCCess seCurity CoDe ..........16
ring to ansWer ..................................17
neW message alert ...........................17
sCreening Calls from the hanDset 17
tElEpHonE opErAtion ....................... 18
Charge/in use inDiCator
on the Base ..................................18
Visual ring inDiCator
on the hanDset ...........................18
stanDBy sCreen .............................18
making a Call .....................................18
ansWering a Call ...............................18
Volume .................................................18
Call timer ............................................18
auto stanDBy ......................................18
flash/Call Waiting ...........................19
last numBer reDial ...........................19
exit ........................................................19
Page ......................................................19
Paging from the Base/
grouP Page .................................19
hanDset to hanDset Paging .......20
mute .....................................................20
ringer Volume (shortCut) ................20
Do not DisturB (DnD) ....................21
room monitor ....................................21
intErcom opErAtion ......................... 22
hanDset to hanDset interCom Call 22
reCeiVing an interCom Call ..............22
aDVanCeD interCom features ...........22
reCeiVing an inComing Call
During an interCom Call ..........22
using interCom With
external telePhone Calls ........23
tWo-Way Calling.........................23
three-Way ConferenCing.............23
Call transfer .....................................24
transferring Calls to
other hanDsets..........................24
cAllEr id (cid) ............................... 24
Call Waiting Caller iD ....................24
CiD error CoDes ...............................25
reCeiVing CiD reCorDs .....................25
storing CiD reCorDs
(in CiD memory) ...............................25
reVieWing CiD reCorDs ....................25
Dialing a CiD numBer .......................25
formatting a CiD numBer
Before Dialing ..................................25
storing CiD reCorDs
into Phone Book ..............................26
Deleting a CiD reCorD .....................27
Deleting all CiD reCorDs ...............27
4
pHonE book ..................................... 27
SE E M ARK ING ON BO TTO M / BA CK OF PRO DUC T
RISK OF ELECTRIC SHOCK
DO NOT OPEN
WARNING: TO
PREVENT FIRE OR
ELECTRICAL SHOCK
HAZARD, DO NOT
EXPOSE THIS
PRODUCT TO RAIN
OR MOISTURE.
THE LIGHTNING
FLASH AND ARROW
HEAD WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
“DANGEROUS
VOLTAGE” INSIDE
THE PRODUCT.
CAUTION: TO REDUCE THE
RISK OF ELECTRIC SHOCK, DO
NOT REMOVE COVER (OR
BACK). NO USER
SERVICEABLE PARTS INSIDE.
REFER SERVICING TO
QUALIFIED SERVICE
PERSONNEL.
THE EXCL AMATION
POINT W ITHIN THE
TRIANGL E IS A
WARNING S IGN
ALERTIN G YOU OF
IMPORTANT
INSTRUC TIONS
ACCOMPANYI NG
THE PRO DUCT.
CAUTION:
aDDing Phone Book entries ............27
storing the last numBer DialeD .....29
inserting a Pause in the Dialing
sequenCe (of a storeD numBer)
reVieWing Phone Book reCorDs .....29
eDiting a Phone Book reCorD .........30
Deleting a Phone Book reCorD ......30
Dialing a Phone Book reCorD .........30
Chain Dialing from Phone Book .....31
picturE downloAd ........................... 31
DoWnloaD your oWn image ............31
one-time softWare installation 31
image eDiting .................................31
image DoWnloaDing ...........................32
Choosing the DoWnloaDeD
image as WallPaPer .........................32
assigning the DoWnloaDeD
image to Phone Book reCorD ........32
rEcording ringEr tonEs .................. 32
reCorD your oWn ringer tones ....32
reCorD With inCluDeD auDio
CaBle or an oPtional heaDset 33
reCorD With the hanDset
miCroPhone ......................................34
Choosing the reCorDeD sounD CliP
as ringer tone .................................35
assigning the reCorDeD sounD CliP
Table of Contents
to Phone Book reCorD ...................35
bElt clip And optionAl HEAdsEt ...... 35
ConneCting the Belt CliP ..................35
ConneCting an oPtional heaDset
to the hanDset .................................35
cHAnging tHE bAttEry ...................... 35
bAttEry sAfEty prEcAutions ............. 36
displAy mEssAgEs ............................. 36
HAndsEt sound signAls ................... 38
troublEsHooting guidE .................... 38
telePhone solutions ....................38
Caller iD solutions .....................39
Battery solutions .........................40
cAusEs of poor rEcEption ................ 40
gEnErAl product cArE .................... 40
sErvicE............................................. 41
AccEssory informAtion .................... 41
limitEd wArrAnty ............................ 42
indEx ........................................44, 45
5
Introduction
CAUTION: When using telephone equipment, there are
basic safety instructions that should always be followed.
Refer to the IMPORTANT SAFETY INSTRUCTIONS provided
with this product and save them for future reference.
IMPORTANT: Because cordless phones operate on electricity,
you should have at least one phone in your home that isn’t
cordless, in case the power in your home goes out.
Before You Begin
Parts Checklist (for model 28011xx1)
Make sure your package includes the items shown here.
Charge
Cradle
USB
download
cable
Handset
battery pack
Image
Editor
Software
Battery
compartment
cover
Telephone Jack Requirements
To use this phone, you need an RJ11C type
modular telephone jack, which might look like the
one pictured here, installed in your home. If you
don’t have a modular jack, call your local phone
company to nd out how to get one installed.
6
Handset
Belt clip
Wall plate
Modular
telephone
line jack
Installation
Digital Security System
Your cordless phone uses a digital security system to protect against false
ringing, unauthorized access, and charges to your phone line.
INSTALLATION NOTE: Some cordless telephones operate
at frequencies that may cause or receive interference
with nearby TVs, microwave ovens, and VCRs. To minimize
or prevent such interference, the base of the cordless
telephone should not be placed near or on top of a TV,
microwave ovens, or VCR. If such interference continues,
move the cordless telephone farther away from these
appliances.
Certain other communications devices may also use
the 5.8 GHz frequency for communication, and, if not
properly set, these devices may interfere with each
other and/or your new telephone. If you are concerned
with interference, please refer to the owner’s manual for
these devices on how to properly set channels to avoid
interference. Typical devices that may use the 5.8 GHz
frequency for communication include wireless audio/video
senders, wireless computer networks, multi-handset
cordless telephone systems, and some long-range cordless
telephone systems.
Important Installation Guidelines
• Avoid sources of noise and heat, such as motors, uorescent lighting,
microwave ovens, heating appliances and direct sunlight.
• Avoid areas of excessive dust, moisture and low temperature.
• Avoid other cordless telephones or personal computers.
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack is
specically designed for wet locations.
• Never touch non-insulated telephone wires or terminals, unless the
telephone line has been disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
7
Handset Layout
INDICATOR
EARPIECE
TALK/CALL BACK
(button)
RING
display
MENU
(button)
CALLER ID-VOLUME
(button)
SPEAKER
(button)
REDIAL
(button)
rev (review
button)
* EXIT
(button)
erase
(button)
INTERCOM
(button)
8
microphone
SELECT/MUTE
(button)
CALLER ID-VOLUME
(button)
PHONEBOOK
(button)
skip (button)
play (button)
# PAUSE/
RINGER (button)
FLASH/
DELETE
(button)
Installing the Phone
black wire
red wire
battery
pack
PRESS DOWN
FIRMLY
Installing the Handset Battery
NOTE: You must connect the handset battery before using
the cordless handsets.
CAUTION: To reduce the risk of fire or personal
injury, use only the Thomson Inc. approved Nickelmetal Hydride battery (Ni-MH) model 5-2660, which is
compatible with this unit.
1. Locate battery and battery door which are packaged together inside a
plastic bag and are separate from the handset.
. Locate the battery compartment on the back of the handset.
3. Plug the battery pack cord into the jack inside the compartment.
NOTE: It is important to maintain the polarity (black and
red wires) to the jack inside the compartment. To ensure
proper battery installation, the connector is keyed and can be
inserted only one way.
4. Insert the battery pack.
5. Close the battery compartment by pushing the door up until it snaps
into place.
Extra Charging Cradle
1. Plug the AC power converter of the extra charging cradle into the
electrical outlet.
. Place the handset in the extra charging cradle. The charge indicator
turns on, verifying the battery is charging.
Allow handset to charge for 16 hours prior to first use. If you do not
properly charge the handset, battery performance is compromised.
9
Registration
YOU MUST REGISTER THE HANDSET TO THE MAIN BASE BEFORE USE!
After the optional handset has charged for 16 hours on the extra charger,
HANDSET NEEDS REGISTRATION shows in the display.
1. Press the SELECT button. HOLD BASE PAGE WAIT FOR BEEP shows
in the display. (Your handset should be held near the base during
registration process.)
. Press and hold the page button on the base unit until you hear a tone at
the handset. HANDSET X REGISTERED shows in the handset display,
where X is the handset number. You may now name your handset.
Refer to section: "Handset Name."
Programming the Telephone
The handset menu gives you access to all of the built-in features. Press
the MENU button to display the rst menu PHONE BOOK, and press 6
and 5 buttons to navigate to the desired menu option. Press the SELECT
button to activate a menu option. For details on programming, refer to
the applicable section.
During programming, you may press the *EXIT button at any time to exit
the menu and keep the previous setting.
PHONE BOOK Enter and retrieve up to 50 names and
phone numbers, each can be assigned a
distinctive ringer tone and image.
ROOM MONITOR Allows you to monitor any room in your
house with the accessory handsets.
10
INTERCOM Talk between handsets or use to page
each other.
ANSWERER Remotely access the answering system to
adjust the rings to answer, security code
and new message alert settings.
CALL RECORDS Review Caller ID data; select and dial from
the Caller ID data or from the Redial list
which contains the last 3 phone numbers
dialed.
SOUND SETTING Record ringer tone from microphone,
headset or any audio player; select main
ringer tone or set key tone.
PHONE SETTING Set display language, set area code,
REGISTRATION
PHONE SETTING
AREA CODE
LANGUAGE
DEREGISTRATION
HANDSET NAME
PHONE SETTIN
G
ESPANOL
SET LANGUAGE
FRANCAIS
ENGLISH
S
ET LANGUAGE
— — —
SET AREA CODE
S
ET AREA COD
E
register the handset to the base unit,
name the handset , deregister the
handset or reset to default setting.
DISPLAY SETTING Choose a preset or downloaded image to
be wallpaper of the idle display, set the
contrast and color scheme.
Phone Setting
There are seven programmable menus available: Language, Area Code,
Intercom Auto Answer, Handset Name, Registration, Deregistration and
Default Setting.
1. Make sure your phone is OFF (not in talk
mode).
. Press the MENU button and use the 6 or 5
button to scroll to PHONE SETTING.
3. Press the SELECT button to enter the menu.
Language
This menu allows you to change the language of the display prompts.
From the PHONE SETTING menu;
1. Use the 6 or 5 button to scroll to
LANGUAGE.
. Press the SELECT button to enter the menu.
3. Use the 6 or 5 button to scroll to the
desired language. The default is ENGLISH.
4. Press the SELECT button to save your
selection. You will hear a conrmation tone.
Area Code
If you enter your local 3-digit area code in the area code menu, your local
area code does not display on the Caller ID (CID) list. Instead, you only see
the local 7-digit number. Calls received from outside your local area code
will display the full 10-digits.
From the PHONE SETTING menu;
1. Use the 6 or 5 button to scroll to SET
AREA CODE.
. Press the SELECT button to enter the menu.
3. Use the number keys to enter your 3 digit
area code. “ - - - “ is the default setting.
4. Press the SELECT button to save your
selection. You will hear a conrmation tone.
11
DANIEL
HANDSET NAME
H
ANDSET NAME
DEREGISTRATION
YES
NO
D
EREGISTRATION
NOTE: To restore the default setting to “---”, press and
release the FLASH/DELETE button when SET AREA CODE
shows on the display.
Handset Name
This menu allows you to enter a name for the handset, which displays on
the idle screen.
From the PHONE SETTING menu;
1. Use the 6 or 5 button to scroll to
HANDSET NAME.
. Press the SELECT button to enter the menu.
3. Use the number keys to enter a name (up to
15 characters). More than one letter is stored
in each of the number keys. For example, to
enter Bill Smith, press the key twice for the
letter B. Press the 4 key 3 times for the letter
I. Press the 5 key 3 times for the letter L. Wait
for 1 second, press the 5 key 3 times for the
second letter L, and press the 1 key to insert
a space between the rst and last name.
Press the 7 key 4 times for the letter S; press
the 6 key once for the letter M; press the 4
key 3 times for the letter I. Press the 8 key
for the letter T; press the 4 key twice for the
letter H.
4. Press the SELECT button to save your
selection. You will hear a conrmation tone.
NOTE: If you make a mistake, use the FLASH/DELETE button
to backspace and delete one character at a time.
Deregistration
Deregistration cancels registration. During the deregistration process,
keep the handset near the base.
From the PHONE SETTING menu;
1. Use the 6 or 5 button to scroll to
DEREGISTRATION.
. Press the SELECT button to enter the menu.
3. Use the 6 or 5 button to scroll to NO or
YES. The default is NO.
WARNING: It is not recommended that a handset be
deregistered unless absolutely necessary because once a
handset is deregistered, that handset’s telephone features
cannot be used until the handset is re-registered.
1
CONFIRM?
DEREGISTRATION
YES
NO
D
EREGISTRATION
4. Select NO, if you do not want to deregister.
5. If you select YES, press the SELECT button to
conrm. MOVE NEAR TO BASE displays for
seconds, then NO YES CONFIRM? shows
on the display.
6. Use the 6 or 5 button to scroll to NO or
YES. The default is YES.
7. If you select YES, press the SELECT button
to conrm. DE-REGISTER . . . shows on the
display followed by a conrmation tone.
Then, HANDSET X DEREGISTERED shows on
the display to conrm that the handset is
deregistered.
NOTE: When you complete the deregistration process,
HANDSET NEEDS REGISTRATION shows on the display. To
use the handset, you must register the handset.
Global De-Registration
If one or more handsets become lost, you should de-register all handsets
to ensure proper system operation. Follow the steps below to deregister
all handsets at the same time.
WARNING: It is not recommended that a handset be
deregistered unless absolutely necessary because once a
handset is deregistered, that handset’s telephone features
cannot be used until the handset is re-registered.
NOTE: Before starting global deregistration procedure, let
all handsets set idle for 20 seconds.
1. Press and hold the PAGE button on the base
until the CHARGE/IN USE indicator on the
base ashes.
. Press and hold the PAGE button on the base
again until the CHARGE/IN USE indicator on
the base ashes rapidly.
3. Press and release the PAGE button on the
base once. All handsets are deregistered and
HANDSET NEEDS REGISTRATION shows on
their displays.
Default Setting
This option allows you to return the handset to factory preset settings.
From the PHONE SETTING menu;
1. Use the 6 or 5 button to scroll
to DEFAULT SETTING.
13
. Press the SELECT button to enter the menu.
SET CONTRAST
DISPLAY SETTING
COLOR SCHEME
WALLPAPER
WALLPAPER 01
YELLOW
RED
COLOR SCHEME
GREEN
BLUE
DEFAULT SETTING
D
EFAULT SETTIN
G
YES
NO
3. Use the 6 or 5 button to scroll to NO or
YES. The default is NO.
4. If you select YES, all the settings in the
programmable menu are returned to factory
default setting. You will hear a conrmation
tone.
Display Setting
There are three programmable menus available; Wallpaper, Color Scheme
and Set Contrast.
1. Make sure your phone is OFF (not in talk
mode).
. Press the MENU button and use the 6 or 5
button to scroll to DISPLAY SETTING.
3. Press the SELECT button to enter the menu.
Wallpaper
You may choose from the 10 preset images and/or the downloaded
images to be wallpaper of the idle display. For details of picture download,
see the Picture Download section.
From the DISPLAY SETTING menu;
1. Use the 6 or 5 button to scroll to
WALLPAPER.
. Press the SELECT button to enter the menu.
3. Use the 6 or 5 button to scroll to the
desired wallpaper.
4. Press the SELECT button to save your
selection. You will hear a conrmation tone.
Color Scheme
This feature allows you change the background color and the color of the
highlighter.
From the DISPLAY SETTING menu;
1. Use the 6 or 5 button to scroll to COLOR
SCHEME.
. Press the SELECT button to enter the menu.
3. Use the 6 or 5 button to scroll to the
desired color scheme. The default is GREEN.
4. Press the SELECT button to save your
selection. You will hear a conrmation tone.
14
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