Thomson 2-7951A, 2-7951AH Users Manual

Model 27950/27951
DECT6.0 Cordless
Handset with Answering
System & Speakerphone
User’s Guide

ART

GOES

HERE

Model 27950

ART

GOES

HERE

Model 27951

2

Equipment Approval Information

Your telephone equipment is approved for connection to the Public Switched
Telephone Network and is in compliance with parts 15 and 68, FCC Rules and
Regulations and the Technical Requirements for Telephone Terminal Equipment
published by ACTA.

1 Notification to the Local Telephone Company

On the bottom of this equipment is a label indicating, among other information,
the US number and Ringer Equivalence Number (REN) for the equipment. You
must, upon request , provide this information to your telephone company.

The REN is useful in determining the number of devices you may connect to
your telephone line and still have all of these devices ring when your telephone
number is called. In most (but not all) areas, the sum of the RENs of all devices
connected to one line should not exceed 5. To be certain of the number of
devices you may connect to your line as determined by the REN, you should
contact your local telephone company.

A plug and jack used to connect this equipment to the premises wiring and
telephone network must comply with the applicable FCC Part 68 rules and
requirements adopted by the ACTA. A compliant telephone cord and modular
plug is provided with this product. It is designed to be connected to a compatible
modular jack that is also compliant. See installation instructions for details.

Notes

• This equipment may not be used on coin service provided by the telephone
company.

• Party lines are subject to state tariffs, and therefore, you may not be able to use
your own telephone equipment if you are on a party line. Check with your local
telephone company.

• Notice must be given to the telephone company upon permanent
disconnection of your telephone from your line.

• If your home has specially wired alarm equipment connected to the telephone
line, ensure the installation of this product does not disable your alarm
equipment. If you have questions about what will disable alarm equipment ,
consult your telephone company or a qualified installer.

US Number is located on the cabinet bottom.

REN Number is located on the cabinet bottom.

3

2 Rights of the Telephone Company

Should your equipment cause trouble on your line which may harm the
telephone network, the telephone company shall, where practicable, notify
you that temporary discontinuance of service may be required. Where prior
notice is not practicable and the circumstances warrant such action, the
telephone company may temporarily discontinue service immediately. In case
of such temporary discontinuance, the telephone company must: (1) promptly
notify you of such temporary discontinuance; (2) afford you the opportunity to
correct the situation; and (3) inform you of your right to bring a complaint to the
Commission pursuant to procedures set forth in Subpart E of Part 68, FCC Rules
and Regulations.

The telephone company may make changes in its communications facilities,
equipment, operations or procedures where such action is required in the
operation of its business and not inconsistent with FCC Rules and Regulations. If
these changes are expected to affect the use or performance of your telephone
equipment, the telephone company must give you adequate notice, in writing, to
allow you to maintain uninterrupted service.

Interference Information

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference; and (2)
This device must accept any interference received, including interference that may
cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation.

This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation.

Privacy of Communications may not be ensured when using this product.
If this equipment does cause harmful interference to radio or television reception,

which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:

4

• Reorient or relocate the receiving antenna (that is, the antenna for radio or
television that is “receiving” the interference).

• Reorient or relocate and increase the separation between the
telecommunications equipment and receiving antenna.

• Connect the telecommunications equipment into an outlet on a circuit different
from that to which the receiving antenna is connected.

If these measures do not eliminate the interference, please consult your dealer or an
experienced radio/television technician for additional suggestions. Also, the Federal
Communications Commission has prepared a helpful booklet, “How To Identify and
Resolve Radio/TV Interference Problems.” This booklet is available from the U.S.
Government Printing Office, Washington, D.C. 20402. Please specify stock number
004-000-00345-4 when ordering copies.

Notice: The changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.

Hearing Aid Compatibility (HAC)

This telephone system meets FCC standards for Hearing Aid Compatibility.

Licensing

Licensed under US Patent 6,427,009.

FCC RF Radiation Exposure
Statement

This equipment complies with FCC RF radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
a minimum distance of 20 centimeters between the radiator and your body. This
transmitter must not be co-located or operated in conjunction with any other
antenna or transmitter.”

Information for DECT Product

This telephone is compliant with the DECT 6.0
standard which operates in the 1.92GHz to

1.93GHz frequency range.

5

Table of Contents

EquipmEnt ApprovAl informAtion ...... 2

intErfErEncE informAtion .................. 3

HEAring Aid compAtibility (HAc) ...... 4

licEnsing ..........................................4

fcc rf rAdiAtion ExposurE stAtEmEnt

4

informAtion for dEct product ....... 4

introduction ....................................7

bEforE you bEgin ............................. 7

Parts CheCklist • 27950 .........................7

Parts CheCklist • 27951 .........................8

telePhone JaCk requirements ..................8

instAllAtion ..................................... 9

Digital seCurity system .............................9

imPortant installation guiDelines ........... 9

HAndsEt lAyout .............................. 10

bAsE lAyout .................................... 11

instAlling tHE pHonE .......................12

Base station.............................................. 13

installing the hanDset Battery ............12

Wall mounting ....................................... 14

AnswEring systEm sEtup .................14

reCorDing the outgoing announCement ..
15

sPeaker Volume .......................................15

VoiCe instruCtions ................................... 15

progrAmming tHE tElEpHonE ...........15

ansWer on/off ......................................... 23

ansWer system ......................................... 23

area CoDe .................................................19

auto talk .................................................. 18

Base station setuP ..................................19

Bs BaCklight ............................................ 20

Date/time .................................................. 20

De-register ............................................... 22

D

ial moDe .................................................20

hanDset name .......................................... 18

hanDset setuP.......................................... 16

language ................................................... 16

Programming funCtions ......................... 16

register ..................................................... 22

registration .............................................. 21

ring to ansWer .........................................23

ring Volume .............................................17

seCurity CoDe ............................................ 24

stanDBy sCreen ........................................ 15

tones ..........................................................17

VoiCe language .........................................24

tElEpHonE opErAtion ...................... 24

ansWering Calls ...................................... 25

auto stanDBy............................................28

Call timer .................................................28

Charge/in use inDiCator on Base ........24

Deleting all reDial reCorDs................. 28

Deleting a reDial reCorD ......................27

eDiting a reDial reCorD Before Dialing ...
26

flash .......................................................... 28

hanDset to hanDset interCom Call ..... 30

inserting a Pause in the Dialing sequenCe
25

interCom oPeration ................................. 30

making a Call .......................................... 25

mute ........................................................... 29

Page............................................................29

reCeiVer Volume Control ......................29

reDial ......................................................... 26

ringer on/off ......................................... 28

storing a reDial reCorD in Phone Book ..
27

6

SE E M ARK ING ON BO TTO M / BA CK OF PRO DUC T

RISK OF ELECTRIC SHOCK
DO NOT OPEN

WARNING: TO
PREVENT FIRE OR
ELECTRICAL SHOCK
HAZARD, DO NOT
EXPOSE THIS
PRODUCT TO RAIN
OR MOISTURE.

THE LIGHTNING
FLASH AND ARROW
HEAD WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
“DANGEROUS
VOLTAGE” INSIDE
THE PRODUCT.

CAUTION: TO REDUCE THE
RISK OF ELECTRIC SHOCK, DO
NOT REMOVE COVER (OR
BACK). NO USER
SERVICEABLE PARTS INSIDE.
REFER SERVICING TO
QUALIFIED SERVICE
PERSONNEL.

THE EXCL AMATION
POINT W ITHIN THE
TRIANGL E IS A
WARNING S IGN
ALERTIN G YOU OF
IMPORTANT
INSTRUC TIONS
ACCOMPANYI NG
THE PRO DUCT.

CAUTION:

three-Way ConferenCing........................30

cAllEr id (cid) .............................. 31

Call Waiting Caller iD..........................32

Deleting a CiD reCorD ..........................35

Deleting all CiD reCorDs..................... 35

Dialing a CiD numBer ............................ 33

formatting a CiD numBer Before

Dialing ....................................................... 33

reCeiVing CiD reCorDs ........................... 32

reVieWing CiD reCorDs .......................... 32

storing CiD reCorDs (in CiD memory).....

32

storing CiD reCorDs into Phone Book ....

34

pHonE book .................................... 36

aDDing Phone Book entries .................. 36

Chain Dialing from Phone Book ..........38

Deleting a Phone Book reCorD ............ 37

Dialing a Phone Book reCorD ..............38

eDiting a Phone Book reCorD...............37

reVieWing Phone Book reCorDs ........... 36

AnswEring systEm opErAtion .......... 39

ansWering system remote aCCess ........40

leaVing a memo ........................................ 42

memory full ............................................. 41

message inDiCator ................................... 39

messages PlayBaCk .................................. 40

cHAnging tHE bAttEry .....................42

bAttEry sAfEty prEcAutions ............43

displAy mEssAgEs ............................ 44

HAndsEt sound signAls ..................45

troublEsHooting guidE ................... 46

Battery.......................................................48

Caller iD solutions ................................ 47

telePhone solutions ............................... 46

gEnErAl product cArE ...................48

cAusEs of poor rEcEption ...............49

sErvicE............................................50

limitEd wArrAnty ...........................51

AccEssory informAtion ...................53

indEx .............................................54

7

Introduction

CAUTION: When using telephone equipment, there
are basic safety instructions that should always
be followed. Refer to the IMPORTANT SAFETY
INSTRUCTIONS provided with this product and save
them for future reference.

IMPORTANT: Because cordless phones operate on
electricity, you should have at least one phone in your home
that isn’t cordless, in case the power in your home goes out.

Before You Begin

Parts Checklist • 27950

Make sure your package includes the items shown here.

Base Handset Handset

back cover

Telephone line cordAC power adaptor Handset battery pack

Filter

8

Parts Checklist • 27951

Make sure your package includes the items shown here.

Base

Handset

Handset

back cover

Telephone line cord

AC power adaptor

Handset battery pack

Filter

Telephone Jack Requirements

To use this phone, you need an RJ11C
type modular telephone jack, which
might look like the one pictured here,
installed in your home. If you don’t have
a modular jack, call your local phone
company to find out how to get one
installed.

Modular

telephone line

jack

Wall plate

TALK

/

AM

NEW

9

Installation

Digital Security System

Your cordless phone uses a digital security system to protect
against false ringing, unauthorized access, and charges to your
phone line.

INSTALLATION NOTE: Some cordless telephones operate
at frequencies that may cause or receive interference
with nearby TVs, microwave ovens, and VCRs. To minimize
or prevent such interference, the base of the cordless
telephone should not be placed near or on top of a TV,
microwave ovens, or VCR. If such interference continues,
move the cordless telephone farther away from these
appliances.

Certain other communications devices may also use
the 1.9 GHz frequency for communication, and, if not
properly set, these devices may interfere with each
other and/or your new telephone. If you are concerned
with interference, please refer to the owner’s manual for
these devices on how to properly set channels to avoid
interference. Typical devices that may use the 1.9 GHz
frequency for communication include wireless audio/video
senders, wireless computer networks, multi-handset
cordless telephone systems, and some long-range cordless
telephone systems.

Important Installation Guidelines

• Avoid sources of noise and heat, such as motors, fluorescent
lighting, microwave ovens, heating appliances and direct sunlight.

• Avoid areas of excessive dust, moisture and low temperature.

• Avoid other cordless telephones or personal computers.

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.

10

• Never touch non-insulated telephone wires or terminals, unless
the telephone line has been disconnected at the network
interface.

• Use caution when installing or modifying telephone lines.

Handset Layout

TALK/END

(button)

CID/VOL

6 (caller ID/

volume 6button)

#PAUSE (button)

FLASH/exit (button)

MUTE/ringer on/off

(button)

ph. book

(phonebook button)

CID/VOL 5 (caller ID/

volume 5button)

MENU (button)

redial (button)

FORMAT (button)

*TONE (button)

11

Base Layout

Model 27950Model 27951

ans on/off

(answerer on/off button)

play/stop (button)

page (button)

skip (button)

delete (button)

message counter

indicator

volume 5/6 (button)

memo (button)

annc (announce button)

charge/in use

(indicator)

speaker (button)

rev (review button)

ANNOUNCE (button)

PLAY/STOP

(button)

SKIP (button)

VOLUME 5/6 (button)

MEMO (button)

ANS ON/OFF (button)

SPEAKER

(button)

PAGE (button)

charge/in use

(indicator)

DELETE (button)

REVIEW

(review button)

message counter

indicator

12

Installing the Phone

Installing the Handset Battery

NOTE: You must connect the handset battery before use.

CAUTION: To reduce the risk of fire or personal
injury, use only the Thomson Inc. approved Nickel­metal Hydride (Ni-MH) battery model 5-2734, that is
compatible with this unit.

1. Locate battery which is packaged inside a plastic bag and is
separate from the handset.

2. Locate the battery compartment on the back of the handset.

3. Plug the battery pack cord into the jack inside the
compartment.

NOTE: To ensure proper battery installation, the connector
is keyed and can be inserted only one way.

4. Insert the battery pack.

5. Close the battery compartment by placing the handset back
cover slightly higher than the handset and then sliding the
cover down into position.

PRESS DOWN FIRMLY

Battery Pack

13

Base Station

1. Choose an area near an electrical outlet and a telephone wall
jack (RJ11C), and place your cordless telephone on a level
surface, such as a desktop or tabletop, or you may mount it on
the wall.

2. Plug one end of the telephone line cord into the TEL LINE jack
on the bottom of the base and the other end into a modular
jack.

3. Plug the AC power adaptor into the electrical outlet and the DC
connector into the jack on the bottom of the base.

Note: A DSL filter has been provided with your phone for
your use if needed.

Model 27950 Model 27951

Model 27950 Model 27951

14

4. Place the handset in the base cradle. The charge/in use
indicator turns on, verifying the battery is charging.

5. Allow the phone to charge for 14 hours prior to first use. If
you don’t properly charge the phone, battery performance is
compromised.

CAUTION: To reduce risk of personal injury, fire, or
damage use only the 5-2757 power adaptor listed in
the user’s guide. This power adaptor is intended to
be correctly orientated in a vertical or floor mount
position.

Wall Mounting

1. Plug the AC power adaptor into the electrical outlet and the DC
connector into the jack on the back of the base.

2. Plug one end of the straight telephone line cord into the jack on
the bottom of the base.

3. Close the kick-stands on the bottom of the base unit if you’ve
opened them before.

4. Feed the line cord through the groove and plug the end into the
modular telephone jack.

5. Slip the mounting holes (on the bottom of the base) over the
wall plate posts and firmly slide the unit down into place.

Answering System Setup

This section shows you how to set up your answering system to
receive incoming calls. Before you begin the set up process, you
must turn on the answering system.

• Press the

ANS ON/OFF button to turn the answering system
on and off. The Message Indicator lights when the answering
system is on. The indicator blinks when you have new
messages.

NOTE: The answering system displays “- -” when it is off.

15

Voice Instructions

If you need additional assistance; while in standby mode, press the

REVIEW button on the base and follow the voice instructions.

Speaker Volume

Use the volume (5 or 6) buttons to adjust speaker volume on the
base to a comfortable level. L1 is the minimum speaker volume
and L8 is the maximum.

Recording the Outgoing Announcement

For best results when recording, you should be about nine inches
from the microphone, and eliminate as much background noise as
possible.

1. Make sure the answering system is

ON.

2. Press and hold the

ANNOUNCE button on the base until the

speaker announces “RECORD ANNOUNCEMENT AFTER TONE".

3. Begin speaking after you hear the beep.

4. Release the

ANNOUNCE button when you finish your

announcement.

NOTE: If you choose not to record an outgoing
announcement, a default announcement plays instead.
To return to the default announcement after you have
recorded your own outgoing announcement, press the
announce button and release it when you hear the beep.
Or, press the delete button while the announcement is
reviewing.

NOTE: The maximum duration allowed for outgoing
message is 2 minutes.

Programming the Telephone

Standby Screen

The handset displays the handset name, date, time, signal and
battery status.

16

NOTE: If the clock is not set, the date and time display will
blink. The blinking will stop when user updates the date/
time from the Handset menu, or the base receives a call
with CID having date and time stamp.

Programming Functions

The system uses a menu structure to give you access to all of the
built-in features. You may program the following items in main
menu: Intercom, Setup HS, Setup BS, Date/Time, Registration and
Answer system.

NOTE: If the handset is not registered, or is out of range,
Setup BS and Date/Time are not programmable, and
Unavailable displays as you try to enter these two menus.

NOTE: During programming, you may press the MUTE/
ringer on/off button at any time to exit the sub-menu
and return to the main menu, or press FLASH/exit to exit
programming and return to standby screen.

NOTE: If no key is pressed for 60 seconds, the handset will
automatically exit programming and return to standby
screen.

Handset Setup

1. Make sure your phone is OFF (not in talk mode).

2. Press the

MENU button to go to the main menu.

3. Press

CID/VOL (3or4) button to scroll to Setup HS.

4. Press

MENU button to confirm and you may program the
following items: Ring Volume, Tones, Auto Talk, Handset Name
and Language.

Language

From the Setup HS Menu:

1. Press the

CID/VOL (3or4) button to scroll to the Language

sub-menu.

17

2. Press MENU button to enter the menu.

3. Use the

CID/VOL (3or4) button to select English, Français or

Espanol. The default setting is English.

4. Press the

MENU button to save your selection.

Ring Volume

There are 4 volume levels for your selection. They are Volume 1 to
3 and Ringer off respectively.

From the Setup HS Menu:

1. Press the

CID/VOL (3or4) button to scroll to the Ring Volume

sub-menu.

2. Press

MENU button to enter the menu. Use the CID/VOL
(3or4) button to scroll to your selection. The default setting is
VOL 3.

3. Press the

MENU button to save your selection and the new

volume setting shows in the display.

NOTE:

Ringer can be disabled by pressing the MUTE/ringer
on/off button in standby mode, please refer to “Ringer
On/Off”.

Tones

From the Setup HS Menu:

1. Press the

CID/VOL (3or4) button to scroll to the Tones sub-

menu.

2. Press

MENU button to confirm and you may program the

following items: Low Battery, No Coverage and Key Tone.

3. Use the

CID/VOL (3or4) button to scroll to the item you want

to program and press MENU button to enter.

Low Battery -

You may set the warning beep to “On” when your

handset battery is low, so as to alert you to charge the battery.

18

Press the CID/VOL (3or4) button to scroll to On or Off, then
press MENU button to save the setting. The default setting is
On.

No Coverage - You may set the warning beep to “On” or “Off”

when the handset is out of range. Press the CID/VOL (3or4)
button to scroll to On or Off, then press MENU button to save
the setting. The default setting is On.

NOTE: When the handset is in the idle (off) mode and is out
of range from the base unit the display shows Searching. If
the TALK/END button is pressed, the display briefly shows
Unavailable then returns to Searching.

Key Tone - You may set the key tone to “On” or “Off” when you

press buttons. Press the CID/VOL (3or4) button to scroll to On
or Off, then press MENU button to save the setting. The default
setting is On.

Auto Talk

This option allows you to pick up the handset from base to answer
an incoming call without pressing the TALK/END button.

From the Setup HS Menu:

1. Press the

CID/VOL (3or4) button to scroll to the Auto Talk

sub-menu.

2. Press

MENU button to enter the menu. Use the CID/VOL
(3or4) button to scroll to your selection. The default setting is
On.

3. Press the

MENU button to save your selection.

Handset Name

From the Setup HS Menu:

1. Press the

CID/VOL (3or4) button to scroll to the Handset

name sub-menu.