QA100
User Guide
This product records videos while the vehicle is operating.
Read and follow the instructions in this guide to properly use and maintain the product.
Before using the product
About the product
This product records videos while the vehicle is operating. Use this product only for reference when
investigating incidents or road accidents. This product is not guaranteed to record or process cloud data
for all events. The device may not record accidents with impacts that are too minor to activate the impact
sensor or accidents with massive impacts that cause the vehicle’s battery voltage to deviate.
Video recording does not begin until the product is completely turned on (booted up). To ensure that all
vehicle events are recorded, wait until the product is completely booted up after turning it on, and then
begin operating the vehicle.
THINKWARE is not responsible for any loss caused by an accident, nor is it responsible for providing any
support regarding the outcome of an accident.
Depending on the vehicle's configuration or operating conditions, such as the installation of remote door
lock devices, ECU settings, or TPMS settings, some product features may not be supported, and different
firmware versions may influence the product's performance or features.
About the user guide
The information provided in the guide may change when the manufacturer updates its service policy.
This user guide is intended for THINKWARE QA100 models only, and it may contain technical errors, editorial
errors, or missing information.
Copyrights
All rights for the content and maps in this guide are reserved by THINKWARE and are protected under
copyright laws. All unauthorized duplication, revision, publication, or distribution of this guide without
written consent from THINKWARE is prohibited and is eligible for criminal charges.
Registered trademarks
THINKWARE QA100 is a registered trademark of THINKWARE.
Other product logos and service names in this guide are trademarks of the relevant companies.
Industry Canada Radiation Exposure Statement
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance 20 cm between the radiator & your
body.
FCC Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
• This appliance and its antenna must not be co-located or operation in conjunction with any other
antenna or transmitter.
• A minimum separation distance of 20cm must be maintained between the antenna and the person
for this appliance to satisfy the RF exposure requirements.
FCC CAUTION: Any changes or modifications to the equipment not expressly approved by the party
responsible for compliance could void your authority to operate the equipment.
FCC ID: 2ADTG-Q800 PRO
Information to user : RSS-247
This device complies with Industry Canada’s licence-exempt RSSs.
Please be cautioned the changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Notice: Operation is subject to the following two conditions : (1) this device may not cause
interference, and (2) this device must accept any interference, including interference that may cause
undesired operation of the device.
This Class B digital apparatus complies with Canadian ICES-003.
IC: 12594A-Q800 PRO
Contents
Safety information 6
1. Product overview 9
1.1 Included items 9
1.1.1 Standarditems 9
1.1.2 Accessories(soldseparately) 9
1.2 Part names 10
1.2.1 Frontcamera(mainunit)-frontview 10
1.2.2Frontcamera(mainunit)-rearview 11
1.2.3Rearcamera(optional) 11
1.3 Removing and inserting the memory card 12
2. Installing the product 13
2.1 Installing the front camera (main unit) 13
2.1.1 Selectinganinstallationlocation 13
2.1.2Securingtheproduct 13
2.1.3Connectingthepowercable 15
2.2 Installing the rear camera (optional) 16
2.2.1Selectinganinstallationlocation 16
2.2.2Securingtherearcamera 17
2.2.3Connectingtherearcameracable 18
3. Using recording features 19
3.1 Turning the product on or off 19
3.2 Learning about file storage locations 19
3.3 Using the continuous recording feature 19
3.4 Recording manually 20
3.5 Using parking mode 20
4. Using the mobile viewer 22
4.1 Connect the product to a smartphone 22
4.1.1 Connecting the product to an Android
device 22
4.1.2ConnectingtheproducttoaniOSdevice 23
4.2 Mobile viewer screen layout 25
4.3 Playing recorded videos on the mobile viewer 26
4.5 Cloud service 27
4.5.1LogintotheTHINKWAREaccount 27
4.5.2Locatingthevehicle 28
4.5.3SettingGeo-Fence 29
4.5.4 Using the driving impact notification
feature 31
4.5.5 Viewing driving impact videos on the
cloudservice 32
5. Using the PC viewer 33
5.1 System requirements 33
5.2 PC viewer for Windows 33
5.2.1InstallingthePCviewer(forWindows) 33
5.2.2PCviewerscreenlayout(forWindows) 34
5.2.3 Playing recorded videos on the PC
viewer(forWindows) 35
5.2.4 Video control menu overview (for
Windows) 36
5.3 PC viewer for Mac 37
5.3.1InstallingthePCviewer(forMac) 37
5.3.2PCviewerscreenlayout(forMac) 38
5.3.3 Playing recorded videos on the PC
viewer(forMac) 39
5.3.4Videocontrolmenuoverview(forMac) 40
6. Settings 41
6.1 Managing the memory card 41
6.1.1 Partitioningthememorycard 41
6.1.2Formattingthememorycard 41
6.1.3Configuringthevideooverwriting
function 41
6.2 Setting the camera 42
6.2.1Settingthebrightnessofthefront
camera 42
6.2.2Settingthebrightnessoftherear
camera 42
6.2.3Reversingleftandrightoftherearview 42
4.4 Video control menu overview 26
4
6.3 Setting recording features 43
6.6 Configuring network function settings 50
6.3.1Settingthecontinuousimpactdetection
sensitivity 43
6.3.2SettingtheSuperNightVisionfeature 43
6.3.3Settingparkingmode 43
6.3.4Settingtheimpactsensitivityinparking
mode 44
6.3.5Settingthemotiondetectionsensitivity 44
6.3.6Settingtherecordtimerfeature 44
6.3.7Settingthebatteryprotectionfeature 44
6.3.8Settingthebatterycutoffvoltagefeature 45
6.3.9Settingthebatteryprotectionfeaturefor
wintertime 45
6.4 Setting road safety features 45
6.4.1Settingthesafetycameras 45
6.4.2Settingthemobilezonealert 46
6.4.3Identifyingthevehicletype 46
6.4.4InitializingtheADAScalibrationsetting 46
6.4.5Settingthelanedeparturewarning
sensitivity 46
6.4.6Settingthelanedeparturedetection
speed 47
6.4.7Settingtheforwardcollisiondetection
sensitivity 47
6.4.8Settingthelowspeedforwardcollision
detectionsensitivity 47
6.4.9Settingfrontvehicledeparturewarning 47
6.5 Configuring the system settings 48
6.6.1Settingthenetworkfunction 50
6.6.2Settingsensitivityfordrivingimpact
notification 50
6.6.3Settingdrivingimpactvideoupload 50
7. Accessing the product information 51
7.1 Viewing the product information 51
7.2 Accessing and configuring the GPS 51
8. Upgrading the firmware 52
9. Resetting the product 52
10. Troubleshooting 53
11. Specifications 54
6.5.1Settingthedisplaylanguage 48
6.5.2Adjustingthesystemvolume 48
6.5.3SettingtheSecurityLED 48
6.5.4SettingtherearcameraLED 48
6.5.5Settingthetimezone 49
6.5.6Settingthedaylightsavingtime 49
6.5.7Settingthespeedunit 49
6.5.8Settingthespeedstamp 49
6.5.9Settingthevoicerecording 49
5
Safety information
Read the following safety information to properly use the product.
Safety symbols in this guide
"Warning" - Indicates a potential hazard which, if not avoided, may result in injury or death.
"Caution" - Indicates a potential hazard which, if not avoided, may result in minor injury or property damage.
"Note" - Provides useful information to help users better utilize the product's features.
Safety information for proper use
Driving and product operation
•Do not operate the product while driving a vehicle. Distraction while driving may cause accidents and
result in injury or death.
•Install the product in places where the driver's view is not obstructed. Obstruction of the driver’s vision
may cause accidents and result in injury or death. Check with your state and municipal laws before
mounting the product to the windshield.
6
Power supply
•Do not operate or handle the power cable with wet hands. Doing so may result in electrocution.
•Do not use damaged power cables. Doing so may result in electrical fire or electrocution.
•Keep the power cable away from all heat sources. Failure to do so may cause the power cord insulation to
melt, resulting in electrical fire or electrocution.
•Use the power cable with the correct connector and make sure the power cable is connected securely
and is firmly in place. Failure to do so may result in electrical fire or electrocution.
•Do not modify or cut the power cable. Also, do not place heavy objects on the power cable or pull, insert,
or bend the power cable using excessive force. Doing so may result in electrical fire or electrocution.
•Use only genuine accessories from THINKWARE or an authorized THINKWARE dealer. THINKWARE does
not guarantee compatibility and normal operation of third-party accessories.
•When connecting the power cable to the product, ensure that the connection between the cable plug
and the power cable connector on the product is secure. If the connection is loose, the power cable may
become disconnected due to vehicle vibration. Video recording is not available if the power connector is
disconnected.
Children and pets
Ensure that the product is out of the reach of children and pets. If the product breaks, it may result in fatal
damage.
7
Other information about the product
Product management and operation
•Do not expose the product to direct sunlight or intense light. The lens or internal circuitry may fail
otherwise.
•Use the product at a temperature between 14°F and 140°F (-10°C to 60°C) and store the product at a
temperature between -4°F and 158°F (-20°C to 70°C). The product may not function as designed and some
permanent physical damages may result if it is operated or stored out of the specified temperature ranges.
Such damages are not covered by the warranty.
•Frequently check the product for the proper installation position. Impact caused by extreme road
conditions may alter the installation position. Ensure that the product is positioned as instructed in this
guide.
•Do not apply excessive force when pressing the buttons. Doing so may damage the buttons.
•Do not use chemical cleaners or solvents to clean the product. Doing so may damage plastic components
of the product. Clean the product using a clean, soft, and dry fabric.
•Do not disassemble the product or subject the product to impact. Doing so may damage the product.
Unauthorized disassembly of the product voids the product warranty.
•Handle with care. If you drop, mishandle, or expose the product to external shocks, it may cause damage
and/or result in the malfunction of the product.
•Do not attempt to insert foreign objects into the device.
•Avoid excessive humidity and do not allow any water to enter the product. Electronic components inside
the product may fail if exposed to humidity or water.
•Depending on the make and model of your car, the power may be constantly supplied to the dash cam
even when the ignition is turned off. Installation of the device to a continuously powered 12V outlet could
result in vehicle battery drainage.
•This device is designed to record video while the vehicle is in operation. The quality of the video might be
affected by weather conditions and the road environment, such as whether it is day or night, presence of
street lighting, entering/exiting tunnels, and the surrounding temperature.
•THINKWARE is NOT responsible for the loss of any recorded video during operation.
•Although the device was designed to withstand high-impact car collisions, THINKWARE does not
guarantee the recording of accidents when the device is damaged as a result of the accident.
•Keep the windshield and camera lens clean for optimal video quality. Particles and substances on the
camera lens or windshield may reduce the quality of the recorded videos.
•This device is intended to be used inside the vehicle only.
8
1. Product overview
1.1 Included items
Ensure that all the items are included when you open the product box.
1.1.1 Standard items
Front camera (main unit) Mount
MicroSD memory card
with adapter
(consumable)
The standard items may change without prior notice.
Quick start guide & Warranty
/ CS information / User guide
(stored in the microSD card)
1.1.2 Accessories (sold separately)
BATTERY
GND
ACC
Hardwiring cable
External GPS receiver
Car charger
USB MicroSD card reader
Rear camera
Adhesive cable holder
•GPS reception may be affected by interference from the vehicle's windshield, particularly those treated
with anti-UV protective coating, or built-in defroster. It is recommended that an external GPS receiver is
used when the GPS signal is weak or when you cannot get a GPS signal.
•To connect the external GPS receiver to the front camera, carefully remove the front camera's GPS port
cover with a pry tool or a small flat-head screwdriver to access the port.
9
Product overview
1.2 Part names
1.2.1 Front camera (main unit) - front view
GPS LED
Indicates the GPS
connection status.
Recording LED
Indicates the
recording status.
Wi-Fi LED
Indicates the Wi-Fi
connection status.
Outputs the voice guide and buzzer
sounds to indicate the product’s status.
Press and hold to turn off the product.
Voice recording button
Press to enable or disable voice
recording.
Manual recording button
Press to start manual recording.
Speaker
Power button
Press to turn on the product.
Wi-Fi button
Press to connect the
product to a smartphone
via Wi-Fi network.
Format button
Press and hold to
format the memory
card.
V-IN input port
Used to connect the
rear camera (optional).
DC-IN power port
Used to connect the
power cable.
GPS port
Used to connect the
external GPS receiver
(optional).
10
To reset the product, press and hold the voice recording ( ) and manual recording ( ) buttons
simultaneously until you hear beeps.
1.2.2 Front camera (main unit) - rear view
Microphone
Used for voice recording.
Product overview
Memory card slot
Insert a memory card to save recordings.
Security LED
Indicates that video
is being recorded.
Mount connector
Used to connect the mount.
Reset button
Insert the tip of a sharp object to
reset the product when an error
occurs.
Front camera lens
Records the front view.
1.2.3 Rear camera (optional)
Rear camera lens
Records the rear view.
Security LED
Indicates that the video is being recorded.
Adhesive mount
Used to fix the rear camera in the vehicle.
Connection port
Used to connect the rear
camera to the front camera
using a rear camera cable.
11
Product overview
1.3 Removing and inserting the memory card
Follow the instructions to remove the memory card from the product or to insert the memory card into the
product.
Removing the memory card
Ensure that the product is turned off, and then gently push the
bottom of the memory card with your fingernail. The lower
part of the memory card will be exposed.
Remove it from the product.
Inserting the memory card
Insert the memory card into the memory card slot, paying
attention to the direction of the memory card, and then push
the memory card into the slot until you hear a click.
Before inserting the memory card, ensure that the metal
contacts on the memory card are facing toward the buttons of
the product.
•Ensure that the product is turned off before removing the memory card. The recorded video files may be
corrupted or lost if you remove the memory card while the product is on.
•Ensure that the memory card is in the correct direction before inserting it into the product. The memory
card slot or the memory card may be damaged if it is inserted incorrectly.
•Use only authentic memory cards from THINKWARE. THINKWARE does not guarantee compatibility and
normal operation of third-party memory cards.
To prevent loss of recorded video files, periodically back up the video files on a separate storage device.
12
2. Installing the product
20 cm
2.1 Installing the front camera (main unit)
Follow the instructions to properly install the product.
2.1.1 Selecting an installation location
Select an installation location that can record the
entire view in front of the vehicle without obstructing
the driver’s vision. Ensure that the front camera lens
is located in the center of the windshield.
If a GPS navigating device is installed on the dashboard,
its GPS reception may be affected depending on the
dashboard camera's installation location.
Adjust the installation location of the GPS navigating
device to ensure that the two devices are separated by
at least 20 centimeters (approximately 8 inches).
2.1.2 Securing the product
Follow the instructions to secure the product at the installation location.
1
1
2
After determining the installation location, wipe the installation location on the windshield with a dry
2
cloth.
Align the mount to the mount rail on the product,
➊
➋
). Then,
).
and then slide it until you hear a click (
carefully remove the protective film (
13
Installing the product
3
4
5
Remove the protective film from the adhesive mount,
and then press the mount to the installation location.
1
2
Remove the product from the mount and push the
2
mount against the windshield to ensure that the
mount is firmly fixed.
1
Align the product to the mount, and then slide it into
the locking position until you hear a click.
14
6
•The product may fall and be damaged during vehicle operation if it is not firmly fixed to the mount.
•If you need to remove the mount from the windshield to alter the installation location, be careful not
to damage the windshield’s film coat.
Set the vertical angle of the camera appropriately.
To confirm the camera angle, record a video after installation and check the video using the mobile
viewer or the PC viewer. If necessary, adjust the camera angle again.
For more information about the mobile viewer or the PC viewer, refer to "4. Using the mobile viewer" on
page 22 or "5. Using the PC viewer" on page 33.
2.1.3 Connecting the power cable
When the engine and electrical accessories are turned off, connect the car charger.
The hardwiring cable (optional) must be professionally installed to the vehicle by a trained mechanic.
Connect the car charger to the product’s DC-IN power
port and insert the cigar jack into the vehicle’s power
socket.
1
2
Installing the product
The location and specifications of the power socket may differ by vehicle make and model.
•Use the authentic THINKWARE car charger. Use of third party power cables may damage the product and
result in electrical fire or electrocution due to the voltage difference.
•Do not cut or modify the power cable yourself. Doing so may damage the product or the vehicle.
•For safe driving, arrange the cables to prevent the driver's vision from being obstructed or interfering with
driving. For more information about arranging cables, visit www.thinkware.com.
15
Installing the product
2.2 Installing the rear camera (optional)
Refer to the following instructions to properly install the rear camera.
2.2.1 Selecting an installation location
Select a location on the rear windshield where there
is no defrost grid wire and the camera can record
the entire rear view.
•For vehicles with a sunshade attached to the rear windshield, you must select a location where using the
sunshade will not interfere with camera operation.
•The adhesive part of the rear camera should not touch the defrost grid.
16
Installing the product
2
1
THINKWARE
THINKWARE
2.2.2 Securing the rear camera
Refer to the following instructions to secure the product to the installation location.
After determining the installation location, wipe the installation surface of the windshield with a dry
1
cloth.
Check the installation location before you secure the rear camera to the rear windshield. After
securing the rear camera to the windshield, it is hard to remove the camera or change the installation
location due to the strong adhesive.
2
3
Remove the protective film from the adhesive mount
and camera lens.
Attach the product with the THINKWARE logo facing
indoors and press the adhesive tape firmly to secure
the camera.
If the product is fixed in reverse, the rear view
will be recorded upside down.
4
Adjust the camera's vertical angle.
17
Installing the product
THINKWARE
2.2.3 Connecting the rear camera cable
Power off the product and connect the rear camera cable to the front camera (main unit).
1
2
Connect one end of the rear camera cable to the
front camera’s V-IN port.
Connect the other end of the rear camera cable to
the rear camera's connection port.
For safe driving, arrange the cables to prevent the driver's vision from being obstructed or interfering
with driving.
Turn on the ACC or start the engine to check if the product is powered on. After the product is powered
3
on, the Status LED and the voice guidance will be turned on.
The product is powered on when the ACC mode is turned on or when the engine starts.
18
3. Using recording features
REC_2018_07_01_10_25_30_
REC_2018_07_01_10_25_30_R.MP4
3.1 Turning the product on or off
The product is turned on automatically and continuous recording starts when you turn on the ACC or start
the engine.
Wait until the product is completely booted up after turning it on, and then begin operating the vehicle. The
video recording does not begin until the product is completely turned on (booted up).
3.2 Learning about file storage locations
Videos are stored in the following folders according to their recording mode.
On the mobile viewer
In the memory card
Play videos on Window/Mac computer or using the Thinkware mobile app. If you play videos by inserting
the memory card in devices such as a smartphone or a tablet PC, the video files may be lost.
A file name is composed of the recording start date and time, and the recording option.
Continuous
F.MP4
Continuous
Incident
Recording conditions
•F: Front camera
•R: Rear camera (when optional
rear camera is equipped)
Manual
Recording
Motion
Detection
Parking Incident
3.3 Using the continuous recording feature
Connect the power cable to the product’s DC-IN power port and then turn on the vehicle’s electrical
accessories or start the engine. The status LED and the voice guide are turned on, and the continuous
recording starts.
19
Using recording features
During continuous recording, the product operates as follows.
Mode Operation description Recording LED (REC)
Continuous
recording
Incident
continuous
recording*
* When an impact to the vehicle is detected during continuous recording, incident continuous recording starts with a
double beep sound.
•Wait until the product is completely booted up after turning it on, and then begin operating the vehicle. The
video recording does not begin until the product is completely turned on (booted up).
•When incident continuous recording starts, a double "beep" sounds as a notification. This function saves
you time when checking the status LED to know the operating status of the product.
•To enable recording, you must insert a memory card into the product.
During driving, videos are recorded in 1 minute segments and stored
in the "cont_rec" folder.
When an impact to the vehicle is detected, a video is recorded for 20
seconds, from 10 seconds before the detection to 10 seconds after
the detection, and stored in the "evt_rec" folder.
(light on)
(flickers)
3.4 Recording manually
You can record a scene you want to capture while driving and store it as a separate file.
To start manual recording, press the manual recording (
) button. Then, manual recording will start with
the voice guide. During manual recording, the product operates as follows.
Mode Operation description Recording LED (REC)
Manual
recording
When you press the manual recording (
recorded for 1 minute, from 10 seconds before to 50 seconds after pressing
the button, and stored in the "manual_rec" folder.
) button, a video will be
(flickers)
3.5 Using parking mode
When the product is connected to the vehicle via the hardwiring cable (optional), the operating mode is
switched to parking mode with the voice guide after the engine or electrical accessories are turned off.
•Parking mode operates only when the hardwiring cable is connected. The hardwiring cable (optional)
must be professionally installed to the vehicle by a trained mechanic.
•To use all recording modes, you must insert a memory card into the product.
•Depending on the battery charging status of the vehicle, the duration of parking mode may differ. If you
want to use parking mode for an extended period, check the battery level to prevent battery depletion.
20
Using recording features
If you do not want to use parking mode or you want to change the mode settings, from the mobile viewer,
>
tap Dash Cam Settings
Record Settings.
Refer to the following table to set the Parking Mode options.
Option Operation description Recording LED (REC)
No
motion
or impact
detected
Monitors movement in the area or impacts to the vehicle. Video
will be recorded only when motion or an impact is detected.
(light on)
Motion
Detection
Time
Lapse
Energy
Saving
Motion
detected
Impact
detected
No
impact
detected
Impact
detected
No
impact
detected
Impact
detected
When a moving objects is detected while parking, a video is
recorded for 20 seconds, from 10 seconds before detection to 10
seconds after detection, and stored in the "motion_timelapse_rec"
folder.
When an impact is detected while parking, a video is recorded for
20 seconds, from the moment 10 seconds before detection to 10
seconds after detection, and stored in the "parking_rec" folder.
A videos is recorded at a rate of 2 fps for 10 minutes, compressed
into a 2-minute long file, and stored in the "motion_timelapse_rec"
folder. Since the video file recorded with this option is small, you
can record a long video.
When an impact is detected while parking, a video is recorded for
100 seconds at a rate of 2 fps, from the moment 50 seconds before
detection to 50 seconds after detection, and stored in the "parking_
rec" folder after being compressed into a 20-second long file. (The
buzzer will sound.)
Monitors impacts to the vehicle. Video will be recorded only when
an impact is detected.
When an impact is detected while parking, a video is recorded for
20 seconds from within 1 second after detection and stored in the
"parking_rec" folder.
(flickers)
(flickers)
(light on)
(flickers)
(light on)
(flickers)
OFF
You cannot use Motion Detection, Time Lapse, or Energy Saving at the same time.
If parking mode settings are changed, the videos recorded with the previous settings will be deleted. To
prevent data loss, back up all parking mode videos before changing parking mode settings.
The product is powered off when electric accessories and the
engine are turned off.
Off
21
4. Using the mobile viewer
You can view and manage recorded videos and configure various product features on your smartphone.
One of the following environments is required to use the THINKWARE CLOUD application:
•Android 4.4 (KitKat) or higher
• iOS 8.0 or higher
4.1 Connect the product to a smartphone
4.1.1 Connecting the product to an Android device
On your Android device, open the Play Store, and download and install THINKWARE CLOUD.
1
Run THINKWARE CLOUD.
2
Tap Dash cam connection is required. at the bottom of the screen and follow the on-screen
3
instructions to connect the product to an Android device.
The Wi-Fi password is required when you connect the product to a smartphone for the first time. Enter
“123456789” in the password input field.
22
4.1.2 Connecting the product to an iOS device
Connecting via Wi-Fi
On your iOS device, open the App Store, and download and install THINKWARE CLOUD.
1
Run THINKWARE CLOUD.
2
Tap Dash cam connection is required. at the bottom of the screen.
3
Tap Wi-Fi Connection.
4
On the product, press the Wi-Fi ( ) button.
5
6
From the THINKWARE CLOUD, tap Next.
Using the mobile viewer
The Wi-Fi Settings screen will appear.
7
From the network list, select the Wi-Fi network starting with "Thinkware."
8
Enter "123456789" in the Password field, and tap Join.
The product is connected to your iOS device via Wi-Fi.
23
Using the mobile viewer
Connecting via hotspot
On your iOS device, open the App Store, and download and install THINKWARE CLOUD.
1
Run THINKWARE CLOUD.
2
Tap Dash cam connection is required. at the bottom of the screen.
3
Tap Hotspot Connection > Configure New Connection.
4
On the product, press the Wi-Fi ( ) button.
5
6
From the THINKWARE CLOUD, tap Next.
The Wi-Fi Settings screen will appear.
7
From the network list, select the Wi-Fi network starting with "Thinkware."
8
Enter "123456789" in the Password field, and tap Join.
The product is connected to your iOS device via Wi-Fi.
Return to the THINKWARE CLOUD, enter the password for your hotspot, and tap Next.
9
•To view the password for your hotspot, from the home screen of your iOS device, tap Settings >
Personal Hotspot.
Tap Turn On Hotspot.
10
11
Confirm the pop-up message and tap OK.
12
Turn on the Personal Hotspot and wait until you hear "Connected to the Internet."
Do not leave the personal hotspot settings screen. Connection is not completed if you leave the
personal hotspot settings screen before you hear "Connected to the Internet."
13
Return to the THINKWARE CLOUD.
The product is connected to your iOS device via hotspot.
24
4.2 Mobile viewer screen layout
The following provides brief information about the mobile viewer’s screen layout.
View notifications for firmware
View the connected
product or configure a
new connection.
update, entering and departing
GEO-Fence zones, and impacts.
Move to the live view
screen.
Using the mobile viewer
View and play the
recorded videos.
View the product
information.
View main menu.
View the cloud service
menu.
View or configure the
dash cam settings.
View the connected Wi-Fi
network or add a new
network.
Displays the connection
status of the product.
View more menus for setting the
account, downloading the latest
firmware, or safety cameras data.
25
Using the mobile viewer
4.3 Playing recorded videos on the mobile viewer
Follow the instructions to play recorded videos.
The recording and the Advanced Driver Assistance System (ADAS) features of the product are disabled
while checking the video file list or playing a video on the mobile viewer.
On your smartphone, run the Thinkware Cloud application and connect the product to the smartphone.
1
From the home screen of the mobile viewer, tap File List. The categories will be displayed.
2
Tap the desired category. The video file list will appear.
3
If necessary, tap All, Front, or Rear to filter the video file list by camera.
4
Select the desired video.
5
4.4 Video control menu overview
The following provides brief information about the mobile viewer’s video control menu.
The recording and the Advanced Driver Assistance System (ADAS) features of the product are disabled
while checking the video file list or playing a video on the mobile viewer.
Move to the file list
screen.
Displays the
playback status.
Play the next file.Play the previous file.
26
Play or pause the video.
Using the mobile viewer
4.5 Cloud service
As long as the dash cam is connected to Internet, you can view your vehicle's location, receive notifications when
entering and departing Geo-Fence zones, and detecting a strong impact.
4.5.1 Log in to the THINKWARE account
Follow the instructions to log in to the THINKWARE account.
•You must turn on the network function to use the cloud service. To turn on the network function, refer to
"6.6.1 Setting the network function" on page 50.
•You must log in to the THINKWARE account to use the cloud service. If you do not have an ID, select
ThinkWare Sign Up on the SIGN IN screen, and create an account first.
•Once you log in to the THINKWARE account and register your product to your account, you can use cloud
service even if your product is connected to Internet via Wi-Fi or others' mobile phone.
Tap . Tap SIGN IN.
➊
Enter your ID and the
password.
➋
Tap SIGN IN.
➊
➋
27
Using the mobile viewer
4.5.2 Locating the vehicle
The cloud service receives GPS information from your product and displays the location of your vehicle.
Follow the instructions to locate your vehicle.
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Tap . Your mobile phone's location
is marked on the map.
Tap the map to confirm your
vehicle's location on the map.
If the cloud service failed to receive GPS information from the product or if you are using the cloud service
for the first time, the following screen appears. Tap Retry to attempt to receive GPS information again.
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Your vehicle's location and
direction is marked on the
map.
The last GPS information
reception date and time are
also displayed.
28
Using the mobile viewer
4.5.3 Setting Geo-Fence
You can receive notifications when your vehicle enters to or departs from the Geo-Fence zones.
Turning on the Geo-Fence notification
Follow the instructions to turn on the Geo-Fence notification.
Tap . Tap Push Notification Settings. Tap GEO-Fence Notification.
29
Using the mobile viewer
Adding a Geo-Fence zone
Follow the instructions to add a Geo-Fence zone.
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Tap . Tap Set Geo-Fence. Tap +.
➊
➋
➌
➊
Tap the desired location on
the map.
➋
Tap Radius and select a
distance.
➌
Tap Notice and select when
to receive notifications.
Tap .
30
Using the mobile viewer
4.5.4 Using the driving impact notification feature
You can receive notifications if any impacts occur to the vehicle. Follow the instructions to turn on the
driving impact notification.
Tap . Tap Push Notification Settings. Tap Driving Impact
Notification.
31
Using the mobile viewer
4.5.5 Viewing driving impact videos on the cloud service
You can view driving impact videos uploaded on the cloud service if an impact is detected while driving.
Follow the instructions to view the driving impact videos.
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Tap . Tap . Tap Driving Impact Video.
Tap a driving impact video you wish to play.
•To download driving impact videos from the cloud server,
➊
Tap and select a video to download.
➋
Tap > Download. The downloaded video will be available in the
File List menu.
•To delete driving impact videos from the cloud server,
➊
Tap and select a video to delete.
➋
Tap > Yes/Delete. The selected video will be deleted from the cloud
server.
•You must turn on the network function to use the cloud service. To enable or disable this feature, refer to
"6.6.3 Setting driving impact video upload" on page 50.
32
•The speed of upload and cloud service operation may vary depending on the status of your mobile network
and the cloud server.
5. Using the PC viewer
You can view and manage the recorded videos and configure various product features on your PC.
5.1 System requirements
The following are the system requirements for running the PC viewer.
• Processor: Intel Core i5, or higher
• Memory: 4 GB or more
• Operatingsystem:Windows7orlater(64-bitisrecommended),macOSX10.8MountainLionorlater
• Other:DirectX9.0orhigher/MicrosoftExplorerversion7.0orhigher
The PC viewer will not operate properly on PC systems running an operating system other than those listed
in the system requirements.
5.2 PC viewer for Windows
5.2.1 Installing the PC viewer (for Windows)
You can download the latest PC viewer software from the THINKWARE website (http://www.thinkware.com/
Support/Download).
The PC viewer installation file (setup.exe) is stored in the root folder of the memory card that is provided
with the product. Follow the instructions to install the PC viewer on your PC.
Insert the memory card into a memory card reader connected to your PC.
1
Run the installation file, and complete the installation according to the instructions given in the
2
installation wizard.
After the installation is complete, there will be a shortcut icon to THINKWARE Dashcam Viewer.
33
Using the PC viewer
5.2.2 PC viewer screen layout (for Windows)
The following provides brief information about the PC viewer's screen layout.
View or configure the dashcam
settings, and set the language
Visit the THINKWARE
website.
Open a file, or save a
video with a different
name.
Displays the video file
name.
Play or control a video.
Displays the progress of
video playback.
Displays the current and
total running time of the
current video.
for the PC viewer.
Display the current video in full
screen. Tap the Back button (
to return to the previous screen.
Displays the current video.
Switch between the front and
rear videos.
)
Minimize, expand, or close
the software.
Displays the GPS
information at the
time of recording.
Indicates the vehicle's
driving speed at the time
of recording.
Indicates the G sensor value
at the time of recording.
Displays the playlist.
34
Using the PC viewer
5.2.3 Playing recorded videos on the PC viewer (for Windows)
Follow the instructions to play recorded videos.
Turn off the product and remove the memory card.
1
Insert the memory card into a memory card reader connected to your PC.
2
Double-click the shortcut to the PC viewer ( ) to open the program. The video files in the memory
3
card will be automatically added to the playlist in the bottom-right corner of the PC viewer screen. The
playlist section layout is as follows.
Select a folder.
Displays a list of videos
in the selected folder.
Double-clickavideofileafterselectingavideofolder,orclickthePlaybutton(▶)afterselectinga
4
video file. The selected video file will be played.
If the video files on the memory card are not automatically added to the playlist when you run the PC viewer,
click File▼ > Open, select the removable storage device for the memory card, and click Confirm.
35
Using the PC viewer
5.2.4 Video control menu overview (for Windows)
The following provides brief information about the PC viewer's video control menu.
➐ ➑ ➒ ➓
➊ ➋ ➌ ➍ ➎ ➏
Number Item Description
➊
➋
➌
➍
➎
➏
➐
➑
➒
Play the previous file Play the previous file in the currently selected folder.
Rewind by 10 sec. Rewind the video by 10 sec.
Play/Pause Play or pause the selected video file.
Stop
Skip forward by 10 sec. Fast forward the video by 10 sec.
Play the next file Play the next file in the currently selected folder.
Enable/Disable playing
the next file in the
playlist
Enlarge/Reduce image Enlarge or reduce the size of the current video.
Save Save the current video on your PC.
Stop playing the current video. The progress bar will move to the beginning of
the video.
Enables or disables the feature for playing the next file in the playlist.
36
➓
Volume Adjust the volume of the current video.
Using the PC viewer
5.3 PC viewer for Mac
5.3.1 Installing the PC viewer (for Mac)
You can download the latest PC viewer software from the THINKWARE website (http://www.thinkware.com/
Support/Download).
The PC viewer installation file is stored in the root folder of the memory card that is provided
with the product. Follow the instructions to install the PC viewer on your PC.
Insert the memory card into your PC using a SD card reader or SD card adapter provided.
1
Move the file named "dashcam_viewer_X.X.X.dmg" to the desktop.
2
Double-click the dashcam_viewer_X.X.X.dmg and click Open Dashcam Viewer application.
3
The THINKWARE Dashcam Viewer opens.
37
Using the PC viewer
5.3.2 PC viewer screen layout (for Mac)
The following provides brief information about the PC viewer's screen layout.
Save the current scene.
View or configure the
dashcam settings.
videos.
Set the language for the
PC viewer.
Visit the THINKWARE
website.
Set the speed unit.
Switch between
the front and rear
Displays the current front video.
Right-click this pane to display
the current video in full screen.
Print the current
scene.
Displays the current
rear video.
Play or control a video.
Displays the progress of
video playback.
Displays the current and
total running time of the
current video.
Indicates the G sensor value
at the time of recording.
Indicates the vehicle's
driving speed at the time
of recording.
Displays the GPS
information at the time of
recording.
Displays the playlist.
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Open a file, or
save a video
with a different
name.
38
Using the PC viewer
5.3.3 Playing recorded videos on the PC viewer (for Mac)
Follow the instructions to play recorded videos.
Turn off the product and remove the memory card.
1
Insert the memory card into your Mac using a SD card reader or SD card adapter provided.
2
Open the PC viewer.
3
Click and locate the memory card.
4
The video files in the memory card will be automatically added to the playlist in the bottom-right
corner of the PC viewer screen. The playlist section layout is as follows.
Select a folder.
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Displays a list of videos
in the selected folder.
Double-clickavideofileafterselectingavideofolder,orclickthePlaybutton(▶)afterselectinga
5
video file. The selected video file will be played.
39
Using the PC viewer
5.3.4 Video control menu overview (for Mac)
The following provides brief information about the PC viewer's video control menu.
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➊ ➋ ➌ ➍ ➎ ➏ ➐ ➑ ➒ ➓
Number Item Description
➊
➋
➌
➍
➎
➏
➐
➑
➒
➓
Play/Pause Play or pause the selected video file.
Stop
Play the previous file Play the previous file in the currently selected folder.
Rewind by 1 frame Rewind the video by 1 frame.
Skip forward by 1 frame Fast forward the video by 1 frame.
Play the next file Play the next file in the currently selected folder.
Zoom in Zoom into the current video.
Zoom out Zoom out of the current video.
Restore image size Restore the size of the current video to the original size.
Display scrollbar Display the scrollbar when the image is enlarged.
Reverse image Reverse the video upside down.
Volume Adjust the volume of the current video.
Stop playing the current video. The progress bar will move to the beginning of
the video.
40
6. Settings
You can set the product features according to your needs and preferences using the mobile viewer or the
PC viewer. The following procedures are based on the mobile viewer.
The product will stop recording while configuring settings on the mobile viewer.
6.1 Managing the memory card
6.1.1 Partitioning the memory card
You can partition the memory card to adjust the storage space for different types of video recordings. Refer
to the following instructions to partition the memory card.
From the mobile viewer, tap Dash Cam Settings > Memory Card Settings.
1
From Memory Partition, select the desired memory partition type. The new setting is applied
2
automatically.
6.1.2 Formatting the memory card
This menu allows you to format the memory card that is inserted in the product. Refer to the following
instructions to format the memory card.
From the mobile viewer, tap Dash Cam Settings > Memory Card Settings and tap the Format button
1
under Formatting Memory Card.
From Formatting Memory Card, tap OK to proceed with memory formatting. All the data stored on the
2
memory card will be erased after the formatting. Tap Cancel to cancel memory formatting.
6.1.3 Configuring the video overwriting function
This menu allows new video files to overwrite the oldest video files in the storage reserved for each mode.
From the mobile viewer, tap Dash Cam Settings > Memory Card Settings.
1
From Overwrite Videos, select the modes to allow video overwriting. The new setting is applied
2
automatically.
41
Settings
6.2 Setting the camera
You can adjust the brightness of the front and rear view or reverse left and right of the rear view.
6.2.1 Setting the brightness of the front camera
You can set the brightness of the front view recording. Refer to the following instructions to set the
brightness.
From the mobile viewer, tap Dash Cam Settings > Camera Settings.
1
From Brightness-front, select Dark, Mid, or Bright. The new setting is applied automatically.
2
6.2.2 Setting the brightness of the rear camera
You can set the brightness of the rear view recording. Refer to the following instructions to set the
brightness.
From the mobile viewer, tap Dash Cam Settings > Camera Settings.
1
From Brightness-rear, select Dark, Mid, or Bright. The new setting is applied automatically.
2
6.2.3 Reversing left and right of the rear view
You can reverse left and right of the rear view image. Follow the instructions to activate the feature.
From the mobile viewer, tap Dash Cam Settings > Camera Settings.
1
From Rotate Rear Camera, select Enabled or Disabled. The new setting is applied automatically.
2
42
Settings
6.3 Setting recording features
You can set and adjust various features for recording, including the detection sensitivity for recording when
the product detects an impact during continuous recording.
6.3.1 Setting the continuous impact detection sensitivity
You can set the detection sensitivity for recording when an impact is detected while driving. When you set
the sensitivity, you must consider the road conditions, traffic situation, and your driving style.
From the mobile viewer, tap Dash Cam Settings > Record Settings.
1
From Continuous Mode Incident Recording Sensitivity, select the desired sensitivity. The new setting is
2
applied automatically.
6.3.2 Setting the Super Night Vision feature
You can record bright and high resolution videos while parking at night if you activate the Super Night
Vision feature. Follow the instructions to select a recording mode to use the Super Night Vision feature.
From the mobile viewer, tap Dash Cam Settings > Record Settings.
1
From Super Night Vision, select the desired recording mode to use the Super Night Vision feature. The
2
new setting is applied automatically.
6.3.3 Setting parking mode
You can set the operating mode of the product while the vehicle is parked. Follow the instructions to set
parking mode.
To use parking mode, you must install the hardwiring cable (optional). If continuous power is not supplied to
the product, the product will stop recording when the vehicle engine is turned off.
For more information about parking mode, refer to "3.5 Using parking mode"
From the mobile viewer, tap Dash Cam Settings > Record Settings.
1
From Parking Mode, select the desired parking mode option. The new setting is applied automatically.
2
43
Settings
6.3.4 Setting the impact sensitivity in parking mode
You can set the detection sensitivity for recording when impact is detected while parking. Refer to the
following instructions to set the parking impact sensitivity.
From the mobile viewer, tap Dash Cam Settings > Record Settings.
1
From Impact Sensitivity in Parking Mode, select the desired sensitivity. The new setting is applied
2
automatically.
6.3.5 Setting the motion detection sensitivity
The Motion detection feature records a video when a moving object is detected near your vehicle. Refer to
the following instructions to set the motion detection sensitivity.
From the mobile viewer, tap Dash Cam Settings > Record Settings.
1
From Motion Detection Sensitivity, select the desired sensitivity. The new setting is applied
2
automatically.
6.3.6 Setting the record timer feature
When you activate the record timer feature, the product will record a video in parking mode at a preset
time. Refer to the following instructions to set the time.
From the mobile viewer, tap Dash Cam Settings > Record Settings.
1
From Record Timer, select the desired time. The new setting is applied automatically.
2
The vehicle battery will not be charged while the vehicle is parked. If you record in parking mode for an
extended period, the vehicle’s battery may be depleted and you may not be able to start the vehicle.
6.3.7 Setting the battery protection feature
You can set to use the battery protection feature. Follow the instructions to activate the feature.
From the mobile viewer, tap Dash Cam Settings > Record Settings.
1
From Battery Protection, select Enabled or Disabled. The new setting is applied automatically.
2
44
Settings
6.3.8 Setting the battery cutoff voltage feature
You can set the voltage limit to stop recording at when using the Low Voltage Off feature. Refer to the
following instructions to set the voltage.
•The battery cutoff voltage can be set only when the Battery Protection setting is set to Enabled.
•If the Off voltage value is too low, the product may consume the battery completely depending on the
conditions like the vehicle type or temperature.
From the mobile viewer, tap Dash Cam Settings > Record Settings.
1
From 12V or 24V, select the desired voltage.
2
For vehicles using a 12 V battery (most passenger vehicles), configure the 12V setting. For vehicles
using the 24 V battery (trucks and commercial vehicles), adjust the 24V setting. The new setting is
applied automatically.
6.3.9 Setting the battery protection feature for wintertime
You can set the month(s) during the cold season to apply the low voltage protection level of the vehicle.
Refer to the following instructions to set the month(s).
From the mobile viewer, tap Dash Cam Settings > Record Settings.
1
From Wintertime Battery Protection, select the month(s) to apply the battery protection feature. The
2
new setting is applied automatically.
6.4 Setting road safety features
You can activate or deactivate a safety camera alert system, a lane departure warning system (LDWS),
a forward collision warning system (FCWS), a low speed Forward collision warning system (low speed
FCWS), and a front vehicle departure warning (FVDW) and set their options.
6.4.1 Setting the safety cameras
When the vehicle approaches or passes the speed limit zone, the safety camera alert system will collect
GPS signals and safety camera data. Refer to the following instructions to enable or disable this feature.
From the mobile viewer, tap Dash Cam Settings > Road Safety Settings.
1
From Safety Cameras, select Enabled or Disabled. The new setting is applied automatically.
2
45
Settings
6.4.2 Setting the mobile zone alert
Follow the instructions to turn on or off the mobile zone alert.
From the mobile viewer, tap Dash Cam Settings > Road Safety Settings.
1
From Mobile Zone Alert, select Enabled or Disabled. The new setting is applied automatically.
2
6.4.3 Identifying the vehicle type
Refer to the following instructions to initialize the ADAS calibration setting.
From the mobile viewer, tap Dash Cam Settings > Road Safety Settings.
1
From Vehicle Type, select your vehicle’s type. The new setting is applied automatically.
2
6.4.4 Initializing the ADAS calibration setting
Refer to the following instructions to identify your vehicle type for using the ADAS feature.
From the mobile viewer, tap Dash Cam Settings > Road Safety Settings and tap the Reset button under
1
Initialize ADAS.
From Initialize ADAS, tap Confirm to proceed with initializing. Tap Cancel to cancel initializing.
2
6.4.5 Setting the lane departure warning sensitivity
When the vehicle departs its lane, the LDWS will detect the lane departure via the real-time video image
and warn the driver. Refer to the following instructions to set the detection sensitivity or activate or
deactivate this feature.
From the mobile viewer, tap Dash Cam Settings > Road Safety Settings.
1
From LDWS (Lane Departure Warning), select the desired sensitivity. The new setting is applied
2
automatically.
46
Settings
6.4.6 Setting the lane departure detection speed
You can change the lane departure detection speed. Refer to the following instructions to set the lane
departure detection speed.
From the mobile viewer, tap Dash Cam Settings > Road Safety Settings.
1
From LDWS Speed, select the desired sensitivity. The new setting is applied automatically.
2
6.4.7 Setting the forward collision detection sensitivity
When the vehicle drives at 30 km/h or above, the FCWS will detect forward collision danger via the realtime
video image and warn the driver. Refer to the following instructions to set the detection sensitivity or
activate or deactivate this feature.
From the mobile viewer, tap Dash Cam Settings > Road Safety Settings.
1
From FCWS (Forward Collision Warning), select the desired sensitivity. The new setting is applied
2
automatically.
6.4.8 Setting the low speed forward collision detection sensitivity
When the vehicle drives at 30 km/h or lower, the Low Speed FCWS will detect forward collision danger
via the realtime video image and warn the driver. Refer to the following instructions to set the detection
sensitivity or activate or deactivate this feature.
From the mobile viewer, tap Dash Cam Settings > Road Safety Settings.
1
From Low Speed FCWS, select the desired sensitivity. The new setting is applied automatically.
2
6.4.9 Setting front vehicle departure warning
When the vehicle is stopped in traffic, this feature will detect the departure of the vehicle in front and notify
the driver. Refer to the following instructions to enable or disable this feature.
From the mobile viewer, tap Dash Cam Settings > Road Safety Settings.
1
From FVDW (Front Vehicle Departure Warning), select Enabled or Disabled. The new setting is applied
2
automatically.
47
Settings
6.5 Configuring the system settings
This menu allows you to configure the hardware settings that are globally applied to the system during
operation, such as the display language and screen brightness.
6.5.1 Setting the display language
Select a language to display on the screen. Follow the instructions to select a language.
From the mobile viewer, tap Dash Cam Settings > System Settings.
1
From Language, select the desired language. The new setting is applied automatically.
2
6.5.2 Adjusting the system volume
This menu allows you to adjust the voice guidance volume. Follow the instructions to adjust the volume.
From the mobile viewer, tap Dash Cam Settings > System Settings.
1
From Volume, select 0, 1, 2, or 3. The new setting is applied automatically.
2
If you select 0, the voice guidance will be disabled.
6.5.3 Setting the Security LED
Follow the instructions to turn on or off the security LED.
From the mobile viewer, tap Dash Cam Settings > System Settings.
1
From Security LED, select the desired mode. The new setting is applied automatically.
2
6.5.4 Setting the rear camera LED
Follow the instructions to turn on or off the rear camera LED.
From the mobile viewer, tap Dash Cam Settings > System Settings.
1
From Rear Camera LED, select Enabled or Disabled. The new setting is applied automatically.
2
48
6.5.5 Setting the time zone
Follow the instructions to set the time zone.
From the mobile viewer, tap Dash Cam Settings > System Settings.
1
From Time Zone, select the desired time zone. The new setting is applied automatically.
2
6.5.6 Setting the daylight saving time
Follow the instructions to set the daylight saving time.
From the mobile viewer, tap Dash Cam Settings > System Settings.
1
From Daylight Saving, select Enabled or Disabled. The new setting is applied automatically.
2
Settings
6.5.7 Setting the speed unit
Follow the instructions to set the speed unit.
From the mobile viewer, tap Dash Cam Settings > System Settings.
1
From Speed Unit, select km/h or mph.
2
6.5.8 Setting the speed stamp
Follow the instructions to turn on or off the speed stamp feature.
From the mobile viewer, tap Dash Cam Settings > System Settings.
1
From Speed Stamp, select Enabled or Disabled. The new setting is applied automatically.
2
6.5.9 Setting the voice recording
Follow the instructions to turn on or off the voice recording feature.
From the mobile viewer, tap Dash Cam Settings > Voice Recording.
1
From Voice Recording, select Enabled or Disabled. The new setting is applied automatically.
2
49
Settings
6.6 Configuring network function settings
You can activate or deactivate network function and driving impact notification.
6.6.1 Setting the network function
Follow the instructions to turn on or off the network function.
From the mobile viewer, tap Dash Cam Settings > Network Function Settings.
1
From Network Function, select Enabled or Disabled. The new setting is applied automatically.
2
6.6.2 Setting sensitivity for driving impact notification
You can set the detection sensitivity to notify you if an impact is detected while driving. Follow the
instructions to select a sensitivity for the driving impact notification.
From the mobile viewer, tap Dash Cam Settings > Network Function Settings.
1
From Driving Impact Notification, select the desired sensitivity. The new setting is applied
2
automatically.
1G: An acceleration of 1G equates to a rate of change in velocity of approximately 35 kilometers per hour (22
mph) for each second that elapses.
•Impact 1 = 3G
•Impact 2 = 4G
6.6.3 Setting driving impact video upload
You can choose to upload driving impact videos to the cloud server if an impact is detected while driving.
Follow the instructions to enable or disable this feature.
From the mobile viewer, tap Dash Cam Settings > Network Function Settings.
1
From Upload Driving Impact Video, select Enabled or Disabled. The new setting is applied
2
automatically.
50
7. Accessing the product information
New users may benefit from the basic product information that can be accessed from the Menu screen.
7.1 Viewing the product information
From the mobile viewer, tap Dash Cam Info to view product information. The following product information
will be displayed on the screen.
• Model Name
• Memory Size
• Firmware Ver.
• LOCAL ID
• Safety Camera Ver.
• GPS Info
7.2 Accessing and configuring the GPS
A GPS module is used to include the location data in the recorded videos. From the mobile viewer, tap Dash
Cam Info > GPS Info to view the GPS features. The connection status, signal strength, time (UTC), vehicle
speed, current altitude, and Horizontal Dilution of Precision (HDOP) are displayed on the screen.
Tap
to initialize the GPS, and allow it to locate the current position.
Horizontal Dilution of Precision (HDOP)
HDOP is a value that refers to GPS deviation due to satellite positioning.
51
8. Upgrading the firmware
A firmware upgrade is provided to enhance the product's features, operation or to increase stability. For
optimal operation of the product, ensure that you keep the firmware up to date.
Follow the instructions to upgrade the firmware.
On your PC, open a web browser and go to http://www.thinkware.com/Support/Download.
1
2
Select the product and download the latest firmware upgrade file.
3
Unzip the downloaded file.
Disconnect power to the product and remove the memory card.
4
Open the memory card on a PC and copy the firmware upgrade file to the root folder of the memory
5
card.
While the power is disconnected from the product, insert the memory card into the memory card slot
6
on the product.
Connect the power cable to the product, and then turn on the power (ACC ON) or start the engine to
7
turn on the product. The firmware upgrade starts automatically, and the system will restart once the
firmware update is completed.
Do not disconnect the power or remove the memory card from the product during the upgrade. Doing
so may cause serious damage to the product, or to the data stored in the memory card.
You can also update the firmware from the mobile viewer and the PC viewer.
9. Resetting the product
Press and hold the voice recording ( ) and manual recording ( ) buttons simultaneously until you hear
beeps.
52
10. Troubleshooting
The following table lists the problems users may encounter while using the product and measures to
resolve them. If the problem persists after taking the measures provided in the table, contact the customer
service center.
Problems Solution
•Make sure the power cable (the car charger or the hardwiring cable) is
Cannot power on the product
connected to the vehicle and the product properly.
•Check the vehicle’s battery level.
The voice guide and/or buzzer
do not sound.
The video is unclear or hardly
visible.
The memory card cannot be
recognized.
The recorded video cannot be
played on a PC.
GPS signal cannot be received
even though the external GPS
receiver is installed.
Check if the volume is set to the minimum. For more information about how to
adjust the volume, refer to "6.5.2 Adjusting the system volume".
•Ensure that the protective film on the camera lens has been removed. The
video may look unclear if the protective film is still on the camera lens.
•Check the installation location of the front or rear camera, turn on the product,
and then adjust the camera's viewing angle.
•Ensure that the memory card has been inserted in the correct direction. Before
inserting the memory card, ensure that the metal contacts on the memory card
are facing toward the lens of the product.
•Turn off the power, remove the memory card, and then check to ensure that the
contacts in the memory card slot are not damaged.
•Ensure that the memory card is an authentic product distributed by
THINKWARE. THINKWARE does not guarantee compatibility and normal
operation of third-party memory cards.
The recorded videos are stored as MP4 video files. Ensure that the video player
installed on your PC supports the playback of MP4 video files.
The GPS signal may not be received in out-of-service areas, or if the product is
located between tall buildings. Also, GPS signal reception may not be available
during storms or heavy rain. Try again on a clear day at a location that is known
to have a good GPS reception. It may take up to 5 minutes until GPS reception is
established.
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11. Specifications
To see the product specifications, refer to the following table.
Item Specification Remarks
Model name QA100
Dimensions / Weight
Memory microSD memory card 16 GB, 32 GB, 64 GB, 128 GB (UHS-I)
Recording mode
Camera sensor
Angle of view (Lens) Approximately 140° (diagonally)
107 x 60.5 x 30 mm / 104.5 g
4.2 x 2.4 x 1.18 inch / 0.23 lb
Records videos in 1-minute segments (dual
Continuous Rec
Incident Rec
Manual Rec
Parking Rec (parking mode) (Optional)
Audio Recording
5.14 Megapixel, 1/2.8"
Sony STARVIS
channels are supported for recording the front
and rear view)
Records 10 seconds before and after the incident
(total 20 seconds)
Records from 10 seconds before and 50 seconds
after manually starting the recording (total 1
minute)
Press the voice recording button to turn the
audio recording on or off
Video
Frame rate Maximum 30 fps Applies equally to the front / rear recording
Audio HE-AAC
Acceleration sensor 3-axis acceleration sensor (3D, ±3G) 5 levels for sensitivity adjustment available
Rear camera (optional) V-IN port
GPS Embedded GPS Safety driving section alert supported
Power input DC 12 / 24 V supported
Power consumption 2ch: 4.2 W / 1ch: 2.9 W (mean) Except for the fully charged supercapacitor / GPS
Auxiliary power unit Super capacitor
LED indicator
Alarm Built-in speakers Voice guide (buzzer sounds)
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QHD (2560 x 1440) / H.264 / file
extension: MP4
Optional accessory that requires separate
purchase
•Front: Security LED
•Rear: GPS LED, Rec LED, Wi-Fi LED
Item Specification Remarks
Operating temperature 14–140℉/-10–60℃
Storage temperature -4–158℉/-20–70℃
Connection Interface 1 x V-IN port
Specifications
55
Specifications
Before contacting a service center
Please back up all important data stored in the memory card. The data in the memory card may be deleted
during repair. Every product requested for repair is regarded as a device that has had its data backed up.
The customer service center does not back up your data. THINKWARE is not responsible for any loss, such
as data loss.
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http://www.thinkware.com
Ver. 1.1 (Feb. 2019)
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