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USB 3.0 Extender Manual thinklogical® Rev. B, April 2017
thinklogical®
Copyright Notice
Copyright © 2017. All rights reserved. Printed in the U.S.A.
Thinklogical, LLC®
100 Washington Street
Milford, Connecticut 06460 U.S.A.
Telephone: 1-203-647-8700
All trademarks and service marks are property of their respective owners.
thinklogical
Subject: USB 3.0 Extender Products Manual
Revision: B, April, 2017
Website: www.thinklogical.com
Facebook: www.facebook.com/ThinklogicalUSA
LinkedIn: www.linkedin.com/company/thinklogical
Google+: http://plus.google.com/u/0/109273605590791763795/about
YouTube: www.youtube.com/user/thinklogicalNA
Twitter: @thinklogical
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USB 3.0 Extender Manual thinklogical® Rev. B, April 2017
Table of Contents
PREFACE 3
About Thinklogical 3
Note and Warning Symbols 4
Class 1 Laser Information 4
The Scope of This Document 5
INTRODUCTION 5
Q-Series Product Overview 6
Q-Series System features 6
Q-Series Chassis 6
Operating Features of the USB 3.0 Extender 7
REQUIREMENTS 7
Interface Connections 8
Supplied Cables 8
Getting Started 8
Disable the Computer’s SUSPEND Feature 9
In Windows 9
In Linux 11
In OS X 12
Installation 13
Transmission Distances and Fiber-Optic Cable Length 14
USB 3.0 Technical Specifications 14
Compatibility 15
Indicator LEDs and Connection Ports 16
Verifying Installation 17
Troubleshooting Guide 18
Before Contacting Technical Support 19
REGULATORY & SAFETY COMPLIANCE 19
Safety Requirements 19
Symbols Found on the Product 19
Regulatory Compliance 19
North America 20
Australia & New Zealand 20
European Union 20
Standards with which Our Products Comply 20
Supplementary Information 21
Product Serial Number 21
Connection to the Product 21
THINKLOGICAL SUPPORT 22
Customer Support 22
Website 22
Email 22
Telephone 22
Fax 23
Product Support 23
Warranty 23
Return Authorization 23
Our Addresses 24
APPENDIX A: USB 3.0 Module Quick Start Guide 25
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PREFACE
About Thinklogical
We, the Thinklogical team, are committed to understanding and
exceeding our customers’ requirements, the first time and every time.
Thinklogical, LLC is the leading manufacturer and provider of fiber optic and CATx KVM,
video, audio, and peripheral extension and switching solutions used in video-rich, big-data
computing environments.
Thinklogical offers the only fiber-optic KVM matrix switches in the world that are
accredited to the Common Criteria EAL4, TEMPEST SDIP 24 Level B, and NATO
NIAPC Evaluation Scheme: GREEN and the U.S. DoD DISA JITC UCR 2013 APL
information assurance standards. And Thinklogical Velocity products are the first
system with both KVM and video matrix switching capabilities to be placed on the
Unified Capabilities Approved Product List (UC APL) under the Video Distribution
System (VDS) category.
Governments, entertainment, scientific and industrial customers worldwide rely on
Thinklogical’s products and solutions for security, high performance, continuous operation
and ease of integration. Thinklogical products are designed and manufactured in the USA
and are certified to the ISO 9001-2008 standard.
Thinklogical is headquartered in Milford, Connecticut and is privately held by Riverside
Partners, LLC, Boston, MA (http://www.riversidepartners.com). For more information about
Thinklogical products and services, please visit www.thinklogical.com.
Follow Thinklogical on LinkedIn at http://www.linkedin.com/company/thinklogical and on
Facebook at http://www.facebook.com/ThinklogicalUSA
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Note and Warning Symbols
Throughout this document, you will notice certain symbols that bring your attention to important
information. These are Notes and Warnings. Examples are shown below.
Note: Important Notes appear in blue text preceded by a yellow exclamation
point symbol, as shown here.
A note is meant to call the reader’s attention to helpful information at a point in the text that is relevant to
the subject being discussed.
Warning! All Warnings appear in red text, followed by blue text, and preceded by
a red stop sign, as shown here.
A warning is meant to call the reader’s attention to critical information at a point in the text that is
relevant to the subject being discussed.
BEFORE STARTING ANY PROCEDURE, IT IS RECOMMENDED
THAT YOU READ THE INSTRUCTIONS THOROUGHLY!
Class 1 Laser Information
Thinklogical® products are designed and identified as a
Class 1 LASER product.
This means the
maximum permissible exposure (MPE) cannot be exceeded when viewing the laser with the naked
eye or with the aid of typical magnifying optics (e.g. telescope or microscope).
CLASS 1 LASERS do not require any special
precautions under conditions of normal use.
SFP
Modules
Fiber-Optic
Cables
Class 1 Lasers
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The Scope of This Document
Thank you for purchasing Thinklogical USB 3.0 Extender products. This Product Manual is intended
to provide customers with a full overview of the features, functions, usage and support for Thinklogical’s
USB 3.0 Fiber-Optic Extender Transmitter (VQM-USB030-LCTX) and Receiver (VQM-USB030LCRX) Q-Series Modules, capable of transferring data at a rate of up to 5 GB/s, up to 50m (up to 100m
for cameras) away, over a pair of fiber-optic cables.
USB 3.0 is the third major version of the Universal Serial Bus (USB) standard for computer
connectivity. Among other improvements, USB 3.0 adds a new transfer mode called SuperSpeed (SS),
capable of transferring data at up to ten times as fast as the 480 Mbps (60 MB/s) speed of USB 2.0.
The USB 3.0 Extender is compatible with any Q-Series Chassis, including the Q-1300, Q-2300,
Q4300 and T-Q4200.
Introducing Thinklogical’s newest extension solution for the fastest
emerging standard in data transfer yet- USB 3.0 SuperSpeed.
Improvements include higher transfer rates, support for new transfer types,
full-duplex data transfers, increased maximum bus power and new power
management features.
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Q-Series Product Overview
Q-Series System Features
Thinklogical’s Q-Series line of KMASS (K
eyboard, Mouse, Audio, Serial, Stereo 3D
) and Video
Modules includes a variety of TX and RX models, including the new USB 3.0 Extender,
designed to meet almost any data extension applications. Each module can be used in our
stand-alone Q-1300 Chassis or, for more extensive applications, our two-module Q-2300
chassis or our four-module Q-4300 chassis, each of which will support any combination of
Transmitters (Tx) and Receivers (Rx).
Every Q-Series module is fully compatible with Thinklogical’s VX and MX Router® product lines.
The Q-Series Chassis
Each Q-Series Chassis provides a framework for mounting, powering, upgrading and interfacing
with a variety of modules that perform the functions of a KVM and video distribution system. The
Q-4300 chassis supports up to 4 modules, features redundant power supplies, an LCD/button interface
and provides convenient upgrade ports for the chassis and modules. Fans mounted inside the chassis
provide cooling and all modules and power supplies are hot swappable. The chassis may be rack or
desktop mounted. (Please contact a Thinklogical® sales representative for more details.)
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Operating Features of the USB 3.0 Extender
• Power, Status and Host indicator LEDs
• True plug & play; no software drivers required
• 5VDC power supply
• Works with all major operating systems; Windows®, Linux®, etc.
USB 3.0 Transmitter VQM-USB030-LCTX USB 3.0 Receiver VQM-USB030-LCRX
Advantages of USB 3.0
Speed: High-bandwidth-device performance improves with USB 3.0 support. Currently, devices
that tax the throughput of USB 2.0 include external hard drives, video capture, webcams, video adapters,
multi-channel audio interfaces and Blu-ray burners. High end flash drives can also over-burden USB 2.0
and oftentimes, if multiple devices are connected through a hub, throughput may suffer. USB 3.0
expands the transfer paths and provides more headroom for devices to deliver a better overall
user experience.
Cable Length: Thinklogical USB 3.0 Transmitter (Tx) and Receiver (Rx) Extenders enable users to
extend beyond the approximate three-meter cable limit for USB 3.0 peripheral devices. Devices can
now be located up to 100 meters from the computer.
Power: The enhancements to SuperSpeed USB are not just for higher data rates, but for improving the
interaction between device and host computer, including power use and management:
• 80% more power is available for configured devices (900 mA up from 500 mA)
Note: Thinklogical USB 3.0 Extenders are NOT compatible with USB 2.0 or 1.1
systems or devices.
Requirements
Thinklogical’s USB 3.0 Extenders require the following items not included with the product:
• USB 3.0 compatible host computer and operating system
• USB 3.0 compatible peripheral device(s)
• Two strands of 50/125µm multi-mode fiber-optic cables with LC-type connectors, per transmitter.
Note: Thinklogical USB 3.0 Extenders do NOT support USB 1.1 or USB 2.0.
devices. USB 3.0 ports and device connectors are BLUE. Other USB types typically
have WHITE or BLACK ports.
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Interface Configurations
All physical connections to the product use industry-standard connectors. Non-supplied cables that may
be needed are commercially available.
All USB 3.0 Transmitter and Receiver Modules are connected to each other via fiber-optic cables.
The transmitter connects to the CPU with a supplied USB 3.0 cable. The receiver provides an
interface to the USB 3.0 devices.
Transmitter
A USB 3.0 transmitter connects to the CPU/peripheral source through
a USB-B 3.0 connector. Fiber-Optic Cables connect the Transmitter
to the Receiver.
Receiver
A USB 3.0 receiver connects to the peripheral USB devices
(storage device, camera, etc.) with USB-A 3.0 connectors. FiberOptic Cables connect the Receiver to the Transmitter.
Supplied Cables
All USB 3.0 Transmitter Extenders will be supplied with a 2 meter USB 3.0 Cable CBL-000053-002MR.
USB 3.0 cables and ports are different from lower speed
USB cables and ports and can be distinguished by the
blue plastic inserts inside the connectors and plugs
and by the SuperSpeed “SS” logo.
Getting Started
Warning! USB 3.0 does not support SUSPEND modes of operation. As such, your
computer should be configured to NOT go into “suspend mode” or to “suspend”
the USB ports. Please refer to the following instructions for your operating system.
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Disable the Computer’s SUSPEND Feature
To disable the SUSPEND feature in Windows® (7/8/8.1/10), use the following procedure:
1. For Windows, open the Control Panel and select Power Options.
2. For each of the plans listed, click on Change plan settings.
3. Select Never for Put the computer to sleep for all of the configurations presented. Then click
Change advanced power settings.
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4. Expand USB settings.
Expand USB selective suspend setting.
Select Disabled for all options listed.
Click OK
The SUPEND feature will now be disabled.
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To disable the SUSPEND feature in Linux® (Example shown for Ubuntu 14.04), use the
following procedure:
1. Edit /etc/default/grub as root
2. Append usbcore.autosuspend=1 to the GRUB_CMDLINE_LINUX_DEFAULT variable.
3. Run update-grub as root.
4. Reboot the host computer.
The SUPEND feature will now be disabled.
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To disable the SUSPEND feature in OS X (Macintosh), use the following procedure:
1. Open System Preferences and select Energy Saver.
2. For both the Battery and Power Adapter power settings, move the slider bar to “Never” for
“Computer Sleep”.
The SUPEND feature will now be disabled.
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Installation
All required cables are commercially available. See the USB 3.0 Extender Quick Start Guide in
Appendix A on pg. 25 for further details.
1. Refer to the USB 3.0 device’s documentation and install any software that may be required for
operation.
2. Ensure that the host computer’s SUSPEND function has been disabled. (See the “Disable
Suspend” instructions for Windows, Linux and OSX beginning on page 9.)
3. Install each USB 3.0 Transmitter and Receiver Module into a Q-Series Chassis (Q-1300
Q-2300, Q-4300 or T-Q4200).
4. On each Receiver module, remove the yellow sticker covering the USB 3.0 ports that reads
“Important Step: Disable Suspend settings on your computer prior to using this product!”
5. On each Transmitter module, remove the yellow sticker covering the USB 3.0 port that reads
“Important Step: Disable Suspend settings on your computer prior to using this product!”
6. Connect the Receiver to the Transmitter with a pair of fiber-optic cables, up to 50 meters long,
(100 meters for a camera) with LC connectors. (See Table 1, pg. 14.)
7. Connect AC power to the Receiver chassis. If the chassis has a POWER switch, turn it ON.
8. Connect the USB 3.0 device(s) to the Receiver with USB 3.0 cables.
9. Connect AC power to the Transmitter chassis. If the chassis has a POWER switch, turn it ON.
10. Connect a USB 3.0 cable from the host computer to the Transmitter.
11. Ensure that the device is detected and the system is functioning properly.
12. It may take up to 30 seconds for a storage device such as an external HDD to become
available to the system. In some cases, the drive must be assigned a drive letter in
“Administrative Tools > Computer management > Disk Management.” Typically, the user
must have administrator privileges on the system to do this.
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Transmission Distance and Fiber-Optic Cable Length
The Transmitter and Receiver Extenders are connected by two strands of fiber-optic cable terminated
with LC-type connectors. The following maximum distances are achievable, depending upon the
application and cabling standards:
If premise cabling is used for the installation, then the above distances must be met when measuring
from the Transmitter to the Receiver, including the premise cables and the patch cables. All cables must
meet the specified ratings. Connecting cables must be terminated with LC connectors.
USB 3.0 Extender Technical Specifications
Power Consumption
Transmitter: 350 mA @ 5VDC (1.75W)
Receiver: 350 mA @ 5VDC (1.75W)
Each USB 3.0 Type A port on the Receiver will supply 900 mA to a
connected device for a total of 1800 mA.
VQM-USB030-LCTX
VQM-USB030-LCRX
Dimensions:
Height: 1. 592” (40.43mm)
Depth: 6.366” (161.69mm)
Width: 3.693” (93.80mm)
Supplied Cables
Transmitter modules only:
CBL-000053-002MR USB 3.0, M-M, 2 Meters Qty: 1
Fiber-Optic Cable
Distance @ 5 Gbps
Storage devices: Up to 50 meters
Cameras: Up to 100 meters
External Supply
Voltage
Receiver: 5VDC power supplied by Q-Series chassis
Transmitter is bus-powered. It receives its power from the
connected USB 3.0 host
Operating Temp
and Humidity
0° to 50°C (32° to 122 °F), 20% to 80% RH, non-condensing
Compliance
Approvals for US, Canada, and European Union
Warranty
12 months from date of shipment. Extended warranties available.
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Compatibility
Note: To ensure successful deployment of your Thinklogical USB 3.0 Extender
products, please take careful note of the following information regarding
compatibility with Thinklogical and other manufacturers’ products:
• Thinklogical USB 3.0 Extenders are NOT compatible with USB 2.0 or 1.1
systems or devices. USB 2.0 and 1.1 devices will not function with this
Extender.
• USB 3.0 ports and device connectors are BLUE. Other USB types typically
have WHITE or BLACK ports.
• Thinklogical USB 3.0 Extenders do not support SUSPEND modes of operation.
Your computer should be configured to NOT go into “suspend mode” or to
“suspend” the USB ports. Please refer to the instructions “Getting Started,”
beginning on Pg. 9, for your operating system.
• When disconnecting a device from the USB 3.0 Extender Receiver, the device
must be STOPPED or EJECTED before removal. Failure to do so may result in
the USB 3.0 connection being dropped entirely. Connection can usually be
restored by re-plugging into the USB 3.0 Extender Transmitter USB Type B
port.
• Thinklogical’s USB 3.0 Extenders comply with USB 3.0 specifications
governing the design of USB devices. However, Thinklogical does not
guarantee that all USB 3.0 devices are compatible with this USB 3.0 Extender,
as there are several different configurations that may impact the operation of
USB 3.0 devices over extended distances.
• USB 3.0 Extender modules that are installed in a chassis that incorporates
LCD front panel displays for monitoring system performance and settings (Q2300, Q-4300 or T-Q4200) do not report any information to the display.
• Thinklogical’s USB 3.0 Extenders do not utilize any software or firmware that
is field updateable.
• USB 3.0 Extenders do not require a driver. A properly configured system will
recognize it as a native generic USB device.
• USB 3.0 Extenders are not interoperable with Thinklogical’s 6.25 GB/s Velocity
products.
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Indicator LEDs and Connection Ports
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Verifying Installation
• On the Transmitter and Receiver Extender units, check that the Power, Status, and Host LEDs stay
ON. If the Host or Status LEDs stay OFF, then the cabling between the Extenders may not be
installed properly or is defective.
• For Windows users, open Device Manager* to confirm that the device has installed correctly.
Expand the entry for Universal Serial Bus controllers by clicking the “+” sign. If the device has been
installed correctly, you will find it listed as two “Generic SuperSpeed Hubs” or “3.0 Hubs”. The
specific indication may vary according to the particular operating system, version and chipset being
used, but it should be clear that two additional devices are present when the USB 3.0 Extender is
connected that are not present when it is not connected.
• For OS X users, open the System Profiler to confirm that the device has installed correctly. In the left
column under Hardware, select “USB.” Inspect the panel on the right. If the device has been installed
correctly, you will find it listed as a “Hub” under the “USB 3.0 SuperSpeed Bus.”
*To open Device Manager in
Windows 7/8/8.1/10:
Open the Start menu,
Right-click on “Computer”
Select:
Manage >> Device Manager
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• For Linux users, plug a USB 3.0 device into the Receiver Extender. Open a terminal and run the
“lsusb” command. The Extender should show up as a USB 3.0 hub device with a Vendor ID of
0000h and Product ID of 0000h.
• If the device is not detected correctly, please consult the Troubleshooting Guide, below.
Troubleshooting Guide
The following table provides troubleshooting tips, arranged in the order in which they should be executed
in typical situations. If you’re still having problems after trying these suggestions, please contact
Thinklogical Technical Support (1-203-647 -8700) for further assistance. (See pg. 19)
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Before Contacting Technical Support
If you are experiencing problems not referenced in the Troubleshooting Guide, or your equipment is still
not working properly, to help us better serve you, please have the following information ready before
contacting Technical Support at 1-203-647-8700:
• Host computer make and model
• Type of operating system installed (e.g. Windows 7, Windows 8, Windows 8.1, Windows 10, OS X,
etc.)
• Part number and serial number of both the Tx and Rx Extender units
• Make and model of any USB device(s) attached to the Rx Extender
• Description of the installation (Host PC model, transmission media used, and information on the USB
devices)
• Description of the problem
Symbols Found on Our Products
Markings and labels on the product follow industry-standard conventions. Regulatory markings found on
the products comply with domestic and many international requirements.
Regulatory Compliance
Thinklogical’s® products are designed and made in the U.S.A.
Our products have been tested by a certified testing laboratory
and found to be compliant with the following standards (both
domestic USA and many international locations):
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North America
Safety
ANSI/UL60950-1: 1st Edition (2003)
CAN/CSA C22.2 No. 60950-1-03
LASER Safety
CDRH 21CFR 1040.10
Class 1 LASER Product
Electromagnetic Interference
US: FCC CFR47, Part 15, Class A
Canada: Industry Canada ICES-003 Issue 2, Revision 1
Europe: EN55022 Class A
Australia & New Zealand
This is a Class A product. In a domestic environment, this product may cause radio interference, in
which case the user may be required to take adequate measures.
European Union
Declaration of Conformity
Manufacturer’s Name & Address: Thinklogical, LLC®
100 Washington Street
Milford, Connecticut 06460 USA
These products comply with the requirements of the Low Voltage Directive 72/23/EEC and the EMC
Directive 89/336/EEC.
Standards with Which Our Products Comply
Safety
CENELEC
IEC 600950-1 2nd Ed. 2005
LASER Safety
IEC60825:2001 Parts 1 and 2
Class 1 LASER Product
Electromagnetic Emissions
EN55022: 1994 (IEC/CSPIR22: 1993)
EN61000-3-2/A14: 2000
EN61000-3-3: 1994
Electromagnetic Immunity
EN55024: 1998 Information Technology Equipment-Immunity Characteristics
EN61000-4-2: 1995 Electro-Static Discharge Test
EN61000-4-3: 1996 Radiated Immunity Field Test
EN61000-4-4: 1995 Electrical Fast Transient Test
EN61000-4-5: 1995 Power Supply Surge Test
EN61000-4-6: 1996 Conducted Immunity Test
EN61000-4-8: 1993 Magnetic Field Test
EN61000-4-11: 1994 Voltage Dips & Interrupts Test
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Supplementary Information
The following statements may be appropriate for certain geographical regions and might not apply to
your location.
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing
Equipment Regulations.
Cet appareil numérique de la classe A respecte toutes les exigencies du Règlement sur le matérial
brouilleur du Canada.
Warning! This is a Class A product. In a domestic environment, this product may cause
radio interference, in which case the user may be required to take corrective measures.
Note: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications in which case the user
may be required to take adequate corrective measures at their own expense.
Note: This Class A digital apparatus complies with Canadian ICES-003 and has been
verified as being compliant within the Class A limits of the FCC Radio Frequency Device
Rules (FCC Title 47, Part 15, Subpart B CLASS A), measured to CISPR 22: 1993 limits and
methods of measurement of Radio Disturbance Characteristics of Information Technology Equipment.
Note:
The user may notice degraded audio performance in the presence of electro-
magnetic fields
.
Note:
If using a keyboard that is noise susceptible, a ferrite ring on the keyboard cable
may be needed to comply with Immunity Requirements
Product Serial Number
Thinklogical products have a unique serial number, which includes a date-code, printed on an adhesive
label that is affixed to the unit. The format for the date-code is 2 digits for the month, dash, 2 digits for the
year, plus at least four digits for a unique unit number. For example, 05-160127 indicates the unit was
built in the 5
th
month of 2016, and is unit number 127.
Connection to the Product
Connections and installation hardware for our products use industry-standard devices and methods. All
wiring connections to the customer equipment are designed to minimize proprietary or customized
connectors and cabling. Power connections are made with regionally appropriate power cords and
approved methods.
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Customer Support
Thinklogical® is an engineering company and we will always do our best to ensure that
you receive any help you need directly from our most knowledgeable engineers.
We believe that the first line of support comes from the design engineers that
developed each particular product.
Therefore, your questions or issues will be handled promptly by our in-house engineers who are most
familiar with your products. We won’t be satisfied until you’re satisfied.
Thank you for choosing Thinklogical® products for your application.
We appreciate your business and are dedicated to helping you successfully use our products.
is always here to help you.
To contact us, please use the following telephone numbers and internet-based methods:
®
Website
Check out our website for current product offerings, support information and general information about
all the products we offer.
Our internet website offers product information on all current systems, including technical specification
sheets and installation guides (for viewing online or for download), product diagrams showing physical
connections and other information you might need.
Internet: www.thinklogical.com
Note: Most online documents are stored as Adobe Acrobat “PDF” files. If you do not have
the Adobe Acrobat reader needed to view PDF files, visit www.adobe.com for a download.
Email
Thinklogical® is staffed Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone. We will
always do our best to respond to your email inquiries promptly. Please use one of the following email
addresses:
info@thinklogical.com – Information on Thinklogical® and our products.
sales@thinklogical.com – Sales Department - orders, questions or issues.
support@thinklogical.com – Product support, technical issues or questions, product
repairs and request for Return Authorization.
Telephone
Thinklogical Operator 1-203-647-8700
Product & Customer Support: 1-203-647-8798
US Commercial & Canada Sales: 1-203-647-8715
US Federal Government Sales: 1-203-647-8716
Toll Free in the Continental US: 1-800-291-3211
International Sales (Europe, Middle East, Africa): 1-203-647-8704
International Sales (Asia Pacific, Central & Latin America): 1-203-647-8734
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Please contact our expert sales staff in Milford, CT. We are here Monday through Friday from 8:30am
to 5:00pm, Eastern Time Zone. We’ll provide a representative’s direct dial phone number when you call.
If leaving a voice message, please provide a preferred time to call back so we may reach you at your
convenience.
Our switchboard attendant will direct your call during regular business hours. We have an automated
attendant answering our main telephone switchboard after regular business hours and holidays. You can
leave voice messages for individuals at any time.
Fax
Our company facsimile number is 1-203-783-9949. Please indicate the nature of the fax on your cover
sheet and provide return contact information.
Product Support
Thinklogical’s® support personnel are available Monday through Friday from 8:30am to 5:00pm,
Eastern Time Zone. If your application requires assistance at some time outside of our normal business
hours, please contact us beforehand and we will do our best to make any arrangements necessary to
help you with your Thinklogical® products. 1-203-647-8798.
Warranty
Thinklogical, LLC® warrants this product against defects in materials and workmanship for a period of
one year from the date of delivery. Thinklogical, LLC® and its suppliers disclaim all other warranties.
Note: Thinklogical, LLC® products carry a one year warranty, with longer term warranties
available at time of purchase on most products. Please refer to your product invoice for
your products Warranty Terms & Conditions.
Defect remedy shall be the repair or replacement of the product, provided the defective product is
returned to the authorized dealer within a year from the date of delivery.
If you wish to return your device, contact the Thinklogical, LLC® authorized dealer where you purchased
the device, or if you purchased directly, call Thinklogical, LLC at 1-800-291-3211 (USA).
Return Authorization
If you must return a product to Thinklogical® directly, please contact Customer Support at:
1-800-291-3211 or 1-203-647-8700.
If you need to return your Thinklogical® product to us for any reason, please get a
Return Merchandise Authorization Number (RMA#)
from Thinklogical’s Product Support Department (1-203-647-8798) before sending the unit in.
Customer Support will ask you to describe the problem and will issue you a Return Merchandise
Authorization number (RMA#). Pack the device in its original box, if possible, and return it with the RMA#
printed on the outside of the box.
Note: DO NOT return a product to Thinklogical® without a Return Merchandise
Authorization.
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Our Addresses
If you have any product issues or questions or need technical assistance with your Thinklogical® system,
please call us at 1-800-291-3211 (USA only) or 1-203-647-8700 and let us help. If you need to write us
or return a product, please use the following address:
Return address for products with Return Material Authorization:
Thinklogical, LLC®
Attn: RMA#
100 Washington Street
Milford, CT 06460 USA
PHONE: 1-203-647-8700
Website: www.thinklogical.com
Facebook: www.facebook.com/ThinklogicalUSA
LinkedIn: www.linkedin.com/company/thinklogical
Google+: http://plus.google.com/u/0/109273605590791763795/about
YouTube: www.youtube.com/user/thinklogicalNA
Twitter: @thinklogical
Page 25
USB 3.0 Extender Manual thinklogical® Rev. B, April 2017
Appendix A: USB 3.0 Module Quick Start Guide
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