Thinklogical Virtuoso-PRO Product Manual

High Reliability, Rack-Space Saving

Video and Audio Extension Solutions

Virtuoso-PRO

Professional Audio Extension Modules

PRODUCT MANUAL

Q-Series

Thinklogical, LLC

100 Washington Street

Milford, Connecticut 06460 U.S.A.

Telephone [phone]

Fax [phone]

www.thinklogical.com

Extend Distribute Innovate

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®

Extend Distribute Innovate

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Copyright Notice

Copyright © 2012. All rights reserved. Printed in the U.S.A.

Thinklogical, LLC
100 Washington Street
Milford, Connecticut 06460 U.S.A.
Telephone: [phone]

All trademarks and service marks are property of their respective owners.

Subject: Virtuoso-PRO Professional Audio Extension Modules Product Manual

(Q-4300 Series Fiber Extension)

Revision: A, March 2012

Virtuoso-PRO Audio Extenders, Revision A 2 March 2012

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Table of Contents

PREFACE….. ............................................................................................................................. 4

Conventions Used in this Manual ............................................................................................ 4

1 INTRODUCTION .................................................................................................................... 4

1.1 Product Overview ........................................................................................................ 4

1.2 Laser Information ........................................................................................................ 5

2 SYSTEM FEATURES ............................................................................................................. 5

2.1 General System Features ........................................................................................... 5

3 THE Q-4300 VIRTUOSO-PRO AUDIO SYSTEM ................................................................... 5

3.1 Types of Connectors ................................................................................................... 5

3.1.1 Fiber Cable ............................................................................................................ 5

3.1.2 Transmitter............................................................................................................ 6

3.1.3 Receiver ................................................................................................................ 6

3.1.4 Transceiver ........................................................................................................... 6

4 THE Q-SERIES AQM MODULES ........................................................................................... 6

4.1 Single-Fiber Operation ................................................................................................ 7

4.2 Audio Cables ............................................................................................................... 7

4.2.1 Connecting to the Virtuoso-PRO Audio Modules ................................................ 8

4.3 AQM Module Indicator LEDs ...................................................................................... 9

4.4 AQM Modules Technical Specifications .................................................................. 10

4.5 FPGA Downloads ...................................................................................................... 11

5 REGULATORY & SAFETY COMPLIANCE ........................................................................... 11

5.1 Safety Requirements ................................................................................................. 11

5.1.1 Symbols Found on the Product ......................................................................... 11

5.2 Regulatory Compliance ............................................................................................ 11

5.2.1 North America ..................................................................................................... 12

5.2.2 Australia & New Zealand .................................................................................... 12

5.2.3 European Union .................................................................................................. 12

5.2.3.1 Declaration of Conformity ............................................................................ 12

5.2.3.2 Standards with which Our Products Comply ............................................. 12

5.3 Supplementary Information ...................................................................................... 13

5.3.1 Product Serial Number ....................................................................................... 13

6 HOW TO CONTACT US ........................................................................................................ 14

6.1 Customer Support ..................................................................................................... 14

6.1.1 Website ............................................................................................................. 14

6.1.2 Email ................................................................................................................... 14

6.1.3 Telephone ................................................................ .......................................... 15

6.1.4 Fax ...................................................................................................................... 15

6.2 Product Support ........................................................................................................ 15

6.2.1 Warranty ............................................................................................................... 15

6.2.2 Return Authorization ........................................................................................... 15

6.2.3 Our Address ......................................................................................................... 16

APPENDIX A: Quick Start Guides .................................................................................... 17, 18

Virtuoso-PRO Audio Extenders, Revision A 3 March 2012

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PREFACE

BEFORE STARTING ANY PROCEDURE, IT IS RECOMMENDED

THAT YOU READ THE INSTRUCTIONS THOROUGHLY!

Conventions Used in this Manual

Throughout this manual you will notice certain conventions that bring your attention to important
information. These are Notes and Warnings. Examples are shown below.

Note: Important Notes appear in blue text preceded by a yellow exclamation point
symbol, like this.

A note is meant to call the reader’s attention to helpful information at a point in the text that is relevant to
the subject being discussed.

Warning! All Warnings appear in red text, followed by blue text, and preceded by a

red stop sign, like this.

A warning is meant to call the reader’s attention to critical information at a point in the text that is relevant
to the subject being discussed. Do not ignore notes and warnings.

1. Introduction

1.1. Product Overview

Thinklogical’s Virtuoso-PRO Professional Audio Extension System is designed for professional audio
applications and provides the highest quality, industry-leading audio performance. The Virtuoso-PRO
transmits and extends up to eight audio signals over two fibers. Individual modules can be installed in a
stand-alone chassis or up to four modules can be installed in a Q-4300 Chassis. The system supports a
combination of audio signals such as, AES3-id, S/PDIF and analog stereo, making this a versatile and
flexible extension system. Featuring unrivaled audio extension technology, the system allows a sampling
rate of 32-192 kHz—ideal for broadcast applications.

Virtuoso-Pro Transmitter Module in a Stand-Alone Chassis

Virtuoso-PRO Audio Extenders, Revision A 4 March 2012

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The Virtuoso-PRO is available in a stand alone or rack-mountable chassis model. The compact stand

CLASS 1 LASERS do not require any special

precautions under conditions of normal use.

alone system accommodates a transmitter or receiver unit and is compact enough to fit discretely on a
desktop. The rack-mountable Q-4300 chassis houses up to four modules. Virtuoso-PRO audio

modules can be combined with Thinklogical’s video extension modules (SDI or DVI) to provide an
ideal solution for users who need both professional audio and video extension in one unit. The

system also supports either single or multi-mode fiber and is fully compatible with Thinklogical’s video
and KVM extension systems as well as the VX and HDX Router line of products.

1.2. Laser Information

All Q-4300 modules are designed and identified as

Class 1 LASER products

.

2. System Features

2.1 General System Features

The Q-4300’s hot-swappable interface modules allow the unit to be used in a variety of applications, as
either a transmitter, a receiver or a transceiver.

Installation possibilities are expanded with built-in support for either multi-mode or single mode fiber,
making this a convenient and cost effective solution to combat the restrictions involved with the
distribution of uncompressed broadcast quality video signals over long distances. Each module is hot
swappable and, in addition, the standard SFP+ optics (with LC connectors) are hot swappable and hot
pluggable. Every module is fully compatible with all of Thinklogical’s VX Router line of products.

3. The Q-Series Virtuoso-Pro Audio System

3.1. Types of Connections

All physical connections to the product use industry-standard connectors. Non-supplied cables are
available commercially or through Thinklogical. All connections are found on the rear of the unit.

All models are connected by fiber-optic cables (see paragraph 3.1.1 below, and paragraph 4.2.1 on
page 8) to provide communication from the transmitter to the receiver. The transmitter connects to
the source(s) with standard copper cables and the receiver provides an interface to the output
device(s) (speakers, mixers, amplifiers, etc) using each device’s standard copper cables.

3.1.1 Fiber Cable

Fiber optic cables connect the Transmitters to the Receivers. Standard, multi-mode fiber optic cables
must be 50 or 62.5 microns, terminated with LC type fiber optic connectors (see Technical
Specifications, page 10). Be careful not to kink or pinch the fiber optic cable as it is being installed

and keep all bend radii to no less than 3 inches (76.2mm).

3.1.2 Transmitter

A Transmitter module connects to the audio source(s) through copper cables. The connections for the Q­Series Transmitter Modules can be viewed in detail on page 8.

Virtuoso-PRO Audio Extenders, Revision A 5 March 2012

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3.1.3 Receiver

The Receiver module connects to the audio output device(s) through copper cables. The connections
for the Q-Series Receiver Modules can be viewed in detail on page 8.

3.1.4 Transceiver
A Transceiver module combines one fully functional Transmitter and one fully functional Receiver in a
single module. Connector configurations are the same as for the Transmit and Receive modules.

4. The Q-Series Virtuoso-PRO Tx and Rx Modules

Q-Series Virtuoso-PRO Tx, Rx and TR modules include the following features:

Balanced Audio Models

Transmitter AQM-B00002-LCTX Receiver AQM-B00002-LCRX Transceiver AQM-B00002-LCTR

Unbalanced Audio Models

Transmitter AQM-000002-LCTX Receiver AQM-000002-LCRX Transceiver AQM-000002-LCTR

 Supports balanced AES3-id (2), S/PDIF (2 optical, 2 phono) and balanced or unbalanced analog (2)
 Extends up to 4 channels of audio over one fiber and up to 8 channels over 2 fibers
 Signal transmission up to 40 kilometers via fiber optic cable; no RF interference
 Compact stand-alone unit houses one Tx or one Rx module
 Meets audio requirements for both broadcast and post-production environments
 32-192 kHz sampling rate
 Simple plug and play
 Compatible with Thinklogical’s Video and KVM Extension Systems and the VX and HDX Routers

Additional Features when used with the Q-4300 Chassis:

Four Virtuoso-PRO Receiver Modules in a Q-4300 Chassis

 Houses up to 4 hot-swappable modules (can mix both audio and video modules in one chassis)
 Dual, current-sharing, hot-swappable power supplies
 Front panel status monitoring and control

Virtuoso-PRO Audio Extenders, Revision A 6 March 2012

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4.1. Single Fiber Operation

3.5mm 3.5mm

S/PDIF opticalS/PDIF optical

BNC BNC

The unit operates with a single optical fiber from the TX to the RX. The TX can transmit audio to the RX
over fiber A1 but the RX cannot send information to the TX.

4.2 Audio Cables

The required numbers of 3.5mm Audio Cables (CBL000016-006FR) are included with each Virtuoso-
Pro Extender (2 for each TX and RX-Unbalanced Audio, 4 for each TX and RX-Balanced Audio). All
other Virtuoso-PRO audio cables are available commercially or through Thinklogical upon request.

3.5mm male to male Audio Cable, 6 Feet (CBL000016-006FR, Qty. 2 or 4) SUPPLIED

RCA male to male Cable, 6 Feet (CBL000044-R, Qty. 2) NOT SUPPLIED

S/PDIF Optical male to male, 6 Feet (CBL000043-R, Qty. 2) NOT SUPPLIED

BNC male to male, 75Ω, 6 Feet (CBL000045-R, Qty. 2) NOT SUPPLIED

Virtuoso-PRO Audio Extenders, Revision A 7 March 2012

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4.2.1 Connecting to the Virtuoso-PRO

The Transmitter is connected to the Receiver via fiber-optic cables. The audio sources connect to the
transmitter with any combination of one or more of the available BNC 75Ω coax (AES3-id), TRS

3.5mm (balanced analog) and S/PDIF (RCA-phono and Optical) cables. The Receiver connects to the
output devices with the same type connectors.

Virtuoso-PRO Audio Extenders, Revision A 8 March 2012

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4.3 AQM Module Indicator LEDs

Each AQM module features two SFP modules. Each SFP (Small Form-factor Pluggable Module)

features three green LEDs that indicate its current state and that of its fiber connection(s). These
states are labeled on the cover of the Virtuoso-PRO Stand-Alone Chassis.

SFP Present: Used on all module types, indicates that an SFP is installed.
TX OK: Indicates that the internal PLL circuitry is operating properly (Transmitter)
Link Enabled: Optical transmitter enabled (Transmitter)

Signal Present: A valid signal level is being received (Receiver)

Link OK: Valid data is being received (Receiver)

Virtuoso-PRO Audio Extenders, Revision A 9 March 2012

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4.4 AQM Module Technical Specifications

STAND-ALONE UNIT

Power Consumption

<5 watts per unit

Supply Voltage

100-240 VAC, 50-60 Hz, Universal AC Power Supplies

Dimensions

Height: 1.72” (4.4 cm)
Depth: 5.55” (14.1 cm)
Width: 10.66” (27.1 cm)
Tolerance: ± .0394” (.100 cm)

Weight:

Shipping weight:

1 lbs. (0.45 kg) per unit

9 lbs. (4.08 kg) per pair of units

Fiber-Optical Cables

Single-mode and multi-mode:

Four audio channels over 1 fiber
Eight audio channels over 2 fibers

Fibers are available, but not supplied

Q-4300 CHASSIS

Power Consumption

50 watts per unit (with 4 modules installed)

Supply Voltage

100-240 VAC, 50-60 Hz, Universal AC Power Supplies

Dimensions

Rack size: EIA 19”
Height: 1U- 1.79” (4.55 cm)
Depth: 14.02” (35.61 cm)
Width: 17.49” (44.42 cm)
Tolerance: ± .0394” (.100 cm)

Weight:

Shipping weight:

15 lbs. (6.8 kg) per unit

30 lbs. (13.6 kg) per pair of units

Fiber-Optical Cables

Single-mode and multi-mode over 8 to 12 fibers
Fibers are available, but not supplied

ALL

CHASSIS

Fiber-Optical

Distances

Up to 50 meters with 62.5/125um,Type OM1
Up to 350 meters with 50/125um,Type OM2
Up to 750 meters with 50/125um,Type OM3
Up to 1000 meters with 50/125um,Type OM4

Up to 40 kilometers with 9/125um,Type OS2 (single-mode)

Operating Temp.

and Humidity

0° to 50°C (32° to 122 °F), 5% to 95% RH, non-condensing

Compliance

Approvals for US, Canada, and European Union

Warranty

12 months from date of purchase. Extended warranties available.

Virtuoso-PRO Audio Extenders, Revision A 10 March 2012

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4.5 FPGA Downloads (with the Q-4300 Chassis)

Upgrades are available through Thinklogical®. For technical assistance, please call us at:

1-203-647-8700.

To update a Module’s functionality, go to the chassis front panel and select Allow FPGA Update under
the *System menu and load the update through the front panel USB port using the FPGA Update.

FPGA Download Procedure:

Firmware files and revision numbers are stored in the following:

http://ftp.thinklogical.com/ftp/visualization/updates/

Then select FPGA.Upgrade.zip

The FPGA_Download.exe application & instructions are stored in:

http://ftp.thinklogical.com/ftp/visualization/updates/

FPGA Update Preparation:

1. Retrieve the Firmware files/revision numbers and the FPGA_Download application
/instructions and place them in an accessible directory in your CPU.

2. Copy the file FPGA_firmware.zip to a local directory and extract to a desired location.

3. Copy the file FPGA_upgrade.zip to a local directory.

4. Open the FPGA_upgrade.zip file and extract the contents to a temporary directory.

5. Regulatory and Safety Compliance

5.1 Safety Requirements

5.1.1 Symbols Found on this Product

Markings and labels on this product follow industry-standard conventions. Regulatory markings found on
all of our products comply with standard requirements.

5.2 Regulatory Compliance

Thinklogical products are designed and made in the USA. Our products have been tested by a
nationally recognized testing laboratory and found to be compliant with the following standards (both
domestic USA and many international locations):

Virtuoso-PRO Audio Extenders, Revision A 11 March 2012

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5.2.1 North America

Safety

 ANSI/UL60950-1: 1st Edition (2003)
 CAN/CSA C22.2 No. 60950-1-03

Electromagnetic Interference

 FCC CFR47, Part 15, Class A
 Industry Canada ICES-003 Issue 2, Revision 1

5.2.2 Australia & New Zealand

This is a Class A product. In a domestic environment this product may cause radio interference, in
which case the user may be required to take adequate measures.

5.2.3 European Union

5.2.3.1 Declaration of Conformity

Manufacturers name and address: Thinklogical, LLC
100 Washington Street
Milford, CT 06460 USA
Telephone [phone]

Product name: Virtuoso-PRO Professional Audio Extension

This product complies with the requirements of the Low Voltage Directive 72/23/EEC and the EMC
Directive 89/336/EEC.

5.2.3.2 Standards with which this Product Complies

Safety

 CENELEC EN 60950-1, 1st Edition (2001)

Electromagnetic Emissions

 EN55022: 1994 (IEC/CSPIR22:1993)
 EN61000-3-2/A14:2000
 EN61000-3-3:1994

Electromagnetic Immunity

 EN55024:1998 Information Technology Equipment-Immunity Characteristics
 EN61000-4-2:1995 Electro-Static Discharge Test
 EN61000-4-3:1996 Radiated Immunity Field Test
 EN61000-4-4:1995 Electrical Fast Transient Test
 EN61000-4-5:1995 Power Supply Surge Test
 EN61000-4-6:1996 Conducted Immunity Test
 EN61000-4-8:1993 Magnetic Field Test
 EN61000-4-11:1994 Voltage Dips & Interrupts Test

Virtuoso-PRO Audio Extenders, Revision A 12 March 2012

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5.3 Supplementary Information

The following statements may be appropriate for certain geographical regions and might not apply to
your location.

Note: This equipment has been tested and found to comply with the limits for a Class A

digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this equipment in
a residential area may cause harmful interference in which case the user may be required
to correct the interference to radio communications at their own expense.

Note: This Class A digital apparatus complies with Canadian ICES-003 and has been

verified as being compliant within the Class A limits of the FCC Radio Frequency Device
Rules (FCC Title 47, Part 15, Subpart B Class A), measured to CISPR 22: 1993 limits and
methods of measurement of Radio Disturbance Characteristics of Information Technology
Equipment.

This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.

Cet appareil numerique de la classe A respecte toutes les exigencies du Reglement sur le material
brouilleur du Canada.

Warning! This is a Class A product. In a domestic environment this product may cause

radio interference, in which case the user may be required to take adequate
measures.

Note: The user may notice degraded audio performance in the presence of electromagnetic

fields.

5.3.1 Product Serial Number

Thinklogical products have a unique serial number, imprinted on a small silver label that is placed on the
bottom of the chassis. The serial number includes a date-code. The format for the date-code is two
digits for the month; two digits for the day and four digits for the year and two or three digits for a unique
unit number. This serial number is also found on the original shipping carton.

Virtuoso-PRO Audio Extenders, Revision A 13 March 2012

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6. How to Contact Us

Thank you for choosing Thinklogical® products for your application.

We appreciate your business and are dedicated to helping you successfully use our products.

is always here to help you.

To contact us, please use the following telephone numbers and internet-based methods:

®

6.1 Customer Support

Thinklogical is an engineering company and we believe that the first lines of support are the design
engineers that developed each particular product. Therefore your questions will be handled promptly by
our most knowledgeable in-house engineers.

6.1.1 Website

Check out our website for current product offerings, support information and general information about
all of the products we offer.

Our internet website offers product information on all current systems, including technical specification
sheets and installation guides (for viewing online or for download), product diagrams showing physical
connections and other information you might need.

www.thinklogical.com

Note: Most online documents are stored as Adobe Acrobat “PDF” files. If you do not have

the Adobe Acrobat reader needed to view PDF files, visit www.adobe.com for a download.

6.1.2 Email

Thinklogical is staffed Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone. We will try to
respond to your email inquiries promptly, use the following email addresses for your different needs:

[e-mail] – Information on Thinklogical and our products.
[e-mail] – Sales Department - orders, questions or issues.
[e-mail] – Product support, technical issues or questions, product

repairs and request for Return Authorization.

Virtuoso-PRO Audio Extenders, Revision A 14 March 2012

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6.1.3 Telephone

Telephone Sales: Contact our expert sales staff via telephone in Milford, CT at 1-203-647-8700 or if in

the continental US, you may use our toll-free number 1-800-291-3211. We are here Monday through
Friday from 8:30am to 5:00pm, Eastern Time Zone. Ask for your representative’s direct dial phone
number when you call.

Telephone Product Support: Contact Product Support via telephone in Milford, CT at 1-203-647-8700.

The support lines are manned Monday through Friday, 9am to 5pm, Eastern Time Zone.

International Sales: Please contact our US sales staff in Milford, CT at 1-203-647-8700. We are here

Monday through Friday, 8:30am to 5:00pm, Eastern Time Zone (same as New York City). If leaving a
voice message, please let us know the best time to call back so we may reach you at your convenience.

Our switchboard attendant will direct your call during regular business hours. We have an automated
attendant answering our main telephone switchboard after regular business hours and holidays. You
can leave voice messages for individuals at any time. Our Sales Representatives have direct numbers
to facilitate any future calls.

6.1.4 Fax

Our company facsimile number is 1-203-783-9949. Please indicate the nature of the fax on your cover
sheet and provide return contact information.

6.2 Product Support

Thinklogical’s support personnel are available Monday through Friday from 8:30am to 5:00pm, Eastern

Time Zone. If your application might require assistance at some time outside of our normal business
hours, please contact us beforehand and we will do our best to make arrangements to help you with your
Thinklogical products.

6.2.1 Warranty

Thinklogical, LLC (“Thinklogical”) warrants this product against defects in materials and workmanship for
a period of one (1) year from the date of delivery (ordinary wear and tear excluded). This limited
warranty does not cover defects resulting from (i) use of the product other than as described in the
applicable documentation for the product; (ii) modifications to or repairs of the product that are made by

any party other than Thinklogical or a party acting on Thinklogical’s behalf, or (iii) combination of the

product with third party products that is not consented to by Thinklogical. Occurrences of events
described in (i) – (iii) shall void the foregoing warranty. This warranty gives you specific legal rights, and
you may also have other rights which vary from state to state.

Except for the express warranty set forth above, to the fullest extent permitted under applicable
law, Thinklogical, LLC and its suppliers disclaim any and all other warranties, express and
implied, including without limitation the implied warranties of merchantability, fitness for a
particular purpose, title and non-infringement.

6.2.2 Return Authorization

If the defective product is returned to the authorized dealer within one (1) year of the delivery date, repair
or replacement of the product will be made. Repairs may be made with refurbished parts. If repair or
replacement is not possible, Thinklogical may keep the defective product and refund the amount that you

paid for the defective product. These are Thinklogical’s sole obligations, and your exclusive remedies,

for a breach of the limited warranty set forth above.

Virtuoso-PRO Audio Extenders, Revision A 15 March 2012

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To return a defective product, contact the Thinklogical authorized dealer from whom you purchased the
product. Do not return a product directly to Thinklogical without prior authorization from your dealer.

If you have received prior authorization from your dealer and are returning a product directly to
Thinklogical:

1. Contact your sales representative, or call Customer Support at 1-800-291-3211 or

1-203-647–8700.

2. Describe the defect with the product and Customer Support will issue a Return

Merchandise Authorization Number (RMA#).

3. If possible, pack the product in its original packing. Ensure the RMA number is clearly

visible on outside of the box.

4. Return the product to:

Thinklogical, LLC
Attn: RMA# [Insert the RMA# issued to you, by Thinklogical, here.]
100 Washington Street
Milford, CT 06460 USA

Note: Extended warranties are available from Thinklogical at an additional cost. Contact your sales

representative for further information and pricing.

6.2.3 Our Address

If you have any issue with the product, have product questions or need technical assistance with your
Thinklogical® system, please call us at 1-800-291-3211 (USA only) or 1-203-647-8700 and let us help.
If you’d like to write us, we are located at:

Thinklogical, LLC

100 Washington Street

Milford, CT 06460 USA

Virtuoso-PRO Audio Extenders, Revision A 16 March 2012

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Appendix A- Quick Start Guides

Virtuoso-PRO Audio Extenders, Revision A 17 March 2012

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Virtuoso-PRO Audio Extenders, Revision A 18 March 2012