Thinklogical TLX48 Product Manual

Thinklogical, LLC® 100 Washington Street Milford, Connecticut 06460 U.S.A. Telephone: 1-203-647-8700

All trademarks and service marks are property of their respective owners.

Subject: TLX48 Matrix Switch Product Manual Revision: B, April 2016

Website: www.thinklogical.com Facebook: www.facebook.com/ThinklogicalUSA LinkedIn: www.linkedin.com/company/thinklogical Google+: http://plus.google.com/u/0/109273605590791763795/about YouTube: www.youtube.com/user/thinklogicalNA Twitter: @thinklogical

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

iii

Table of Contents

PREFACE ......................................................................................................................................... v

About Thinklogical® ...................................................................................................................... v

About This Product Manual.................................................................................................... vi

Note and Warning Symbols ..................................................................................................... vi

Class 1 Laser Information ........................................................................................................ vi

SECTION 1: THE TLX SYSTEM FEATURES ................................................................................... 1

Features of the TLX Matrix Switch and Extension System ........................................................ 2

The TLX48 Matrix SwitchDesign .............................................................................................. 6

Design Features ............................................................................................................................ 6

Product Compatability .......................................................................................................... 7

Power Supply Modules ......................................................................................................... 7

Touchscreen Options ........................................................................................................... 7

The Control Cards ................................................................................................................ 8

The Fan Tray ...................................................................................................................... 12

The Input/Output Cards ...................................................................................................... 12

Port Numbering .............................................................................................................. 13

Technical Specifications ............................................................................................................ 14

SECTION 2: SET-UP AND INSTALLATION ................................................................................... 15

Unpacking The TLX48 Matrix Switch .......................................................................................... 15

Connecting The TLX48 Matrix Switch ......................................................................................... 16

Ethernet Control ......................................................................................................................... 16

TLX48 DIP Switch Settings .................................................................................................... 17

External Control CPU Minimum Requirements ....................................................................... 17

Pluggable SFP+ Modules ................................................................................................. 17

Fiber-Optic Cable ................................................................................................................... 18

TLX Fiber-Optic Cable Configurations ................................................................................ 19

TLX CATx Cable Configurations ......................................................................................... 20

Connecting To A Receiver .................................................................................................. 21

Connecting To A Tranmitter ................................................................................................ 21

Connecting To A Control CPU ............................................................................................ 22

Safely Remove an Active Control Card or Shut Down of the System ...................................... 23

How To Install And Replace Modules .......................................................................................... 24

How To Install And Replace An Input/Output Card ............................................................. 24

How To Install And Replace A Control Card ....................................................................... 25

How To Install And Replace A Fan Tray ............................................................................. 25

How To Install And Replace A Power Supply ..................................................................... 26

Ordering Information .............................................................................................................. 26

SECTION 3: REGULATORY & SAFETY REQUIREMENTS .......................................................... 27

Symbols Found on Our Products ................................................................................................ 27

Regulatory Compliance .............................................................................................................. 27

North America .................................................................................................................... 27

Australia & New Zealand .................................................................................................... 27

European Union ................................................................................................................. 27

Declaration of Conformity ............................................................................................. 27

Standards with Which Our Products Comply .............................................................................. 27

Supplementary Information ......................................................................................................... 28

Product Serial Number ....................................................................................................... 28

Connection to the Product .................................................................................................. 28

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

MADE IN USA

SECTION 4: THINKLOGICAL® SUPPORT ..................................................................................... 29

Customer Support....................................................................................................................... 29

Website .............................................................................................................................. 29

Email .................................................................................................................................. 29

Telephone .......................................................................................................................... 30

Fax ..................................................................................................................................... 30

Product Support .......................................................................................................................... 30

Warranty ............................................................................................................................. 30

Return Authorization ................................................................................................ ........... 31

Our Addresses ................................................................................................................... 31

APPENDIX A: TLX48 QUICK START GUIDE ................................................................................ 32

APPENDIX B: SECURE APPLICATIONS ...................................................................................... 33

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

Thinklogical, LLC® 100 Washington St.

Milford, CT 06460

2014

2013

We, the Thinklogical team, are committed to understanding and

exceeding our customers’ requirements, the first time and every time.

PREFACE

About Thinklogical

Thinklogical is the leading manufacturer and provider of fiber optic KVM, video, audio, and peripheral extension and switching solutions used in video-rich, big-data computing environments.

Thinklogical offers the only fiber-optic KVM matrix switches in the world that are accredited to the Common Criteria EAL4, TEMPEST Level B, and NATO NIAPC Evaluation Scheme: GREEN information assurance standards. And Thinklogical Velocity products are the first system with both KVM and video matrix switching capabilities to be placed on the Unified Capabilities Approved Product List (UC APL) under the Video Distribution System (VDS) category.

Governments, entertainment, scientific and industrial customers worldwide rely on Thinklogical’s products and solutions for security, high performance, continuous operation and ease of integration. Thinklogical products are designed and manufactured in the USA and are certified to the ISO 9001-2008 standard.

Thinklogical is headquartered in Milford, Connecticut and is privately held by Riverside Partners, LLC, Boston, MA (http://www.riversidepartners.com). For more information about Thinklogical products and services, please visit www.thinklogical.com.

Follow Thinklogical on LinkedIn at http://www.linkedin.com/company/thinklogical and on Facebook at

http://www.facebook.com/ThinklogicalUSA

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

BEFORE STARTING ANY PROCEDURE, IT IS RECOMMENDED

THAT YOU READ THE INSTRUCTIONS THOROUGHLY!

CLASS 1 LASERS do not require any special precautions under conditions of normal use.

SFP

Modules

Fiber-Optic Cables

Class 1 Lasers

About this Product Manual

This product manual is divided into four sections: TLX System Features, Set-Up & Installation, Regulatory & Safety Requirements and Thinklogical Support. These are sub-divided to help you find the topics and

procedures you are looking for. This manual also contains Appendices.

Section 1 – The TLX System Features: Page 1. An overview of the features and functions of your TLX fiber-

optic extension system.

Section 2 – Set-Up and Installation: Page 15. Contains all the requirements and procedures necessary to

connect and install your equipment, including FPGA upgrades.

Section 3 – Regulatory & Safety Requirements: Page 27. Thinklogical® strongly recommends that you read

this section prior to starting the hardware assembly.

Section 4 – Thinklogical Support: Page 29. Thinklogical provides the best customer support available. If you

have any questions or need to contact us for any reason, please refer to this section of the manual.

Note and Warning Symbols

Throughout this manual you will notice certain symbols that bring your attention to important information. These are Notes and Warnings. Examples are shown below.

Note: Important Notes appear in blue text preceded by a yellow exclamation point symbol, as shown here.

A note is meant to call the reader’s attention to helpful or important information at a point in the text that is relevant to the subject being discussed.

Warning! All Warnings appear in red text, followed by blue text, and preceded by a red stop

sign, as shown here.

A warning is meant to call the reader’s attention to critical information at a point in the text that is relevant to the subject being discussed.

Class 1 Laser Information

The TLX48, like all Thinklogical® products, is designed and identified as a

means the maximum permissible exposure (MPE) cannot be exceeded when viewing the laser with the naked eye or with the aid of typical magnifying optics (e.g. telescope or microscope).

Class 1 LASER product.

This

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

Section 1: The TLX System Features

The Logical Solution

The TLX48 is a 10G high performance modular Matrix Switch and non-blocking matrix switch that supports full, uncompressed 4K video with full color depth at 60Hz frame rate for complete, endto-end routing of video and peripheral signals over multi-mode or single-mode fiber optic cable.

This highly reliable and resilient Matrix Switch is expandable from 16x16 up to 48x48, which allows for flexible deployment configurations. In addition, the TLX48 series provides mission critical dependability and unrivalled signal integrity. Being protocol agnostic, the switch supports DVI, SDI, HD-SDI, Dual-link DVI, Dual-link SDI, USB HID, USB 2.0 and audio.

Thinklogical’s TLX48 Matrix Switch ® includes:

1 Power Supply Module 1 Fan Tray Module (3 fans) 1 Control Card 1 16-port Input/Output Card

Optional Modules (Spares):

Redundant, Current Sharing Power Supply Module Secondary Control Card 1 or 2 16-port Input/Output Cards

The TLX48 Matrix Switch is available with LC-type fiber connectors.

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DisplayPort Connector

HDMI Connector

Features of the TLX Matrix Switch & Extension System

Introducing Thinklogical’s newest family of switching and extension solutions, for

uncompressed, high resolution video and KVM systems over fewer cables.

Offering a higher bandwidth solution, the TLX product line provides 10Gbps bandwidth per port to preserve signal integrity and provide uncompressed, high

resolution video with no artifacts, latency or lost frames.

The TLX product family offers these features to enhance ease of integration:

 Hybrid switching solutions (fiber and CATx) start at 16 ports and scale up to 640 ports.  Offers a higher bandwidth solution to address new video resolutions and prepare for future

protocols.

 The TLX reduces system cabling by half by enabling through higher bandwidth.  Extend and switch:

Single display up to 4096x2160 @ 30Hz with full 4:4:4 color depth, over a single fiber or CATx cable

(or dual displays up to 1920x1200 @ 60Hz with full 4:4:4 color depth)

Single display up to 4096x2160 @ 60Hz with full 4:4:4 color depth, over two fibers or CATx cables

(or dual displays up to 4096x2160 @ 30Hz with full 4:4:4 color depth)

Dual displays up to 4096x2160 @ 60Hz with full 4:4:4 color depth, over four fibers or CATx cables

 Dual connectors on TLX Extenders, offering support for both HDMI and DisplayPort, reduces

the number of extenders and converter cables required and enables users to future-proof

system designs.

DisplayPort Connector

HDMI Connector

Connector installed on every Video and KVM extender module.

 Interoperability with Thinklogical’s Velocity family of switch and extension solutions, to

ensure an easy upgrade path and a smooth transition to Thinklogical’s next generation solution.

HYBRID SWITCHING SOLUTION

For Uncompressed, High Resolution Video & KVM Systems

Thinklogical’s TLX Matrix Switches are high performance, modular, non-blocking switches for complete end-to-end switching of video, audio and peripheral signals over multi-mode or single mode fiber optic cable or CATx cable.

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TLX switches are protocol agnostic, supporting most video, audio and peripheral signals and allow users to consolidate all of their system switching requirements in a single chassis. TLX Matrix Switches are ideal for small or large system applications, with switch sizes ranging from 12 ports to 640 ports. Each port supports 10Gbps bandwidth, preserving signal integrity to provide uncompressed, high resolution video with no artifacts, latency or lost frames. Thinklogical’s re-clocking technology ensures that every video and data stream is delivered in perfect synchronization.

SECURITY

Creating physical separation between potential threats (users) and the target (secure data) is essential to

a secure system design. Thinklogical’s system permits users to access sources up to 80 kilometers away, with no performance degradation. System administrators can safeguard sources in a centralized

location, allowing users to maintain remote access to the sources, but with no means to breach the system, either accidentally or intentionally (such as downloading sensitive information onto a USB drive).

PARTITIONED AND RESTRICTED SWITCHING

To protect data between multiple networks, partitioning allows the switch resources to be divided to

support more than one network without allowing switching between networks. Restricted switching allows the administrator to manage access on a port-by-port basis. Partitioned and restricted switching is enabled

through the switch’s firmware, which means a threat would have to physically access the switch to tamper

with the settings.

RESILIENCY

TLX switches are designed to maximize system uptime. The modular approach of the TLX allows user to hot-swap all critical system components, including power supplies (in dual supply models), fan trays, control cards, input/output cards and pluggable optics. Furthermore, the system can be easily reconfigured, such as adding additional input/output cards for expansion, without ever turning off the switch or interrupting active signals. Redundant and current-sharing power supplies ensure continuous, uninterrupted power to the switch. Matrix switches are also configurable to include redundant control cards with automatic failover. Enhanced diagnostics and alarms provide extensive real-time monitoring and diagnostics of critical functions of the switch.

SYSTEM FUNCTIONALITY

TLX Extension Systems have a simple transmit and receive design. The TLX Transmitter connects to the source to receive video, audio and peripheral data. Utilizing Thinklogical’s proprietary multiplexing

technology, the data is transmitted over fiber through 10Gbps SFP+ technology for up to 80 kilometers, or over CATx cable for up to 100m. At the TLX Receiver, Thinklogical de-multiplexes the

data stream to deliver uncompressed, high resolution video, audio and peripheral data at the end-user’s workstation.

TLX extension systems are highly configurable to suit the requirements of any application. Extenders are configurable to support up to 4K video (4096x2160) @ 60Hz, full duplex stereo audio, serial (RS-232),

USB HID, USB 2.0 (480Mbps) and 10/100/1000 Network. The TLX design offers support for both HDMI

1.4 and DisplayPort 1.2 connector types in a single extender, with full support for HDCP content.

Additionally, TLX extension systems support embedded audio, with the ability to de-embed audio at the receiver. All extenders are equipped with an additional output for a local display, as well as an Ethernet port for configuration management and updates.

For high-availability applications, redundant fiber path configurations are also available.

The TLX extension systems are compatible with a full line of scalable, non-blocking TLX matrix switches, ranging from 16 to 640 ports.

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FORM FACTOR

TLX extension systems are available in a modular form factor. The modular extenders are compact and hot-swappable, so users can field-configure any modular chassis. For fiber extenders, the optical modules, or SFPs, are also hot-swappable. The modular system promotes system flexibility, scalability and

reduced maintenance.

The TLX Modular Extender Chassis Line

Several chassis types are compatible with all TLX modular extenders, allowing users to mix-and-match chassis types to reduce the overall footprint of the design. Users can choose from the resilient, rack mount chassis (housing up to four video extenders or up to two KVM extenders in a single rack unit) with redundant and hot-swappable power supplies, or from our more compact, space-saving designs for desktop applications.

Each TLX Chassis accommodates the full line of TLX Extender Products.  The CHS-000004 is a rack-space-saving, high-reliability rack mount unit for up to 4 modules of HDMI,

DVI, RGB or SDI in a compact 1U chassis.

 The CHS-000002 is a desktop solution that accommodates one 7.4” or two 3.7” modules of HDMI,

DVI, RGB or SDI in a compact, desktop chassis. Rack-mount attachments are available.

Ready for the challenges of demanding applications, both the CHS-4 and CHS-2 Chassis can combine a variety of HDMI, DVI, RGB or SDI modules in transmit/receive units for a space-saving and cost- effective solution.

 The CHS-000001 stand-alone chassis will accommodate one 3.7” TLX video module. All TLX Extender Chassis are powered by standard 100-240 VAC, 50-60 Hz.

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THE TLX48 MATRIX SWITCH DESIGN

The modular approach of the TLX48 10G Matrix Switch (also referred to as a Switch or Router) allows all critical system components, including Input/Output Cards, Power Supplies, Control Cards and pluggable optics (SFP+) to be hot-swappable, thus minimizing down-time during reconfigurations, upgrades or failures.

Thinklogical’s TLX48 line replaceable modules include:

 (2) Redundant, Current Sharing Power Supply Modules  (1) Fan Tray Module (3 fans)  (2) Control Cards (Primary/Secondary)  (Up to 3) 16-port Input/Output Cards (SFP+)

DESIGN FEATURES

Each TLX48 includes the following features:

 48 fiber ports - In and Out for non-blocking matrix switching  Each connection supports 10Gbps / 6.25 Gbps with re-clocking input  16 ports scalability for in and out cards, hot swappable  Front mounted or stand-alone touch screen option  Redundant, current sharing power supply modules, hot swappable  Single-mode, multi-mode and coaxial capability  Comprehensive system setup and control provided via Thinklogical’s Configurator

software (included)

 Multicasting and macros supported  SNMP control protocol  Controllable via LAN or serial connection  Single fan tray with annunciator port (for alarms), hot swappable  Redundant Control Card

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PRODUCT COMPATIBILTY

The TLX48 is compatible with the following Thinklogical® products:

 Compatible with Single & Multi-Mode TLX 10G KVM and Video Extenders (10G to 10G only)  Compatible with Single & Multi-Mode Velocity 6G KVM and Video Extenders (6G to 6G only)  Compatible with SDI Xtreme 3G+ Extenders  Compatible with the Configurator / Hot-Key Manager / System Management Interface  Compatible with the standard VX Router ASCII Interface (via RS-232 port or via Network port)  Compatible with the standard VX Router IP Address Configuration Procedure  Compatible with the standard VX Router SNMP Traps  Compatible with VX and MX Matrix Switch 6G I/O cards (6G to 6G only)

POWER SUPPLY MODULES

The dual, redundant power supplies ensure continuous, uninterrupted power. The supplies are current sharing

which means the supplies share the load equally. If a power supply fails, the redundant power supply can support the entire current load of one fully populated Switch.

Although the switch functions properly with one power module, Thinklogical recommends that both modules be used, preferably connected to independent power sources, for redundancy.

Each Power Supply module contains an internal cooling fan. Additionally, the hot-swappable feature allows easy replacement of a module without interrupting the

Switch’s system functionality. Power Supply status is displayed on the front panel (see below).

TOUCHSCREEN OPTIONS

The TLX48 is offered with a Touchscreen which allows the user to easily make and break connections with minimal set up time. The Touchscreen is available in a Front-Mounted or Stand-alone version. Both options include Power Supply status LEDs.

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The stand-alone touchscreen is connected via the RS232 serial port on the back of the Switch. The serial port on the Switch can be configured to work with the touch screen or our ASCII interface. The Switch ships with the ASCII interface enabled.

ENABLING THE TOUCHSCREEN

To enable the touchscreen, connect the computer's network port to the RJ45 LAN port on the TLX48 using a crossover cable or through a network hub. The TLX48 is shipped with a default IP Address of

192.168.13.15 (which can be changed using the dip switch on the Fan Tray). Set your computer to use the static address 192.168.13.9 and netmask 255.255.255.0. From here,

open a browser and type in the address of the TLX48 (http://192.168.13.15). Check the Touchscreen Enable box to allow control of the touchscreen via the serial port.

The names of Sources and Destinations can also be changed easily from this page using the browser. Set a web browser to the IP address of the TLX48. Make any desired changes to the names and be sure to press the “SAVE and UPDATE” buttons before disconnecting.

Naming Sources and Destinations

To make a connection, select both a destination and a source (they turn blue when selected) and press

“CONNECT”. To break a connection, select a destination (it turns blue when selected) and press

“DISCONNECT”.

THE CONTROL CARDS

The hot-swappable Control Card connects the TLX48 to an External CPU. The RS-232 serial port

may be used for third party controller integration (such as Crestron, AMX or home-spun interfaces). Also, the Configurator Software may be used to control the Switch via the LAN port.

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A Secondary Control Card ensures uninterrupted functionality if the Primary Control Card should fail or need to be replaced. The Primary Control Card should always be in the left controller slot. The

Secondary Control Card (sometimes referred to as a Back-up or Fail-Over Control Card) must have a LAN connection that allows it to communicate with both the Primary Control Card and the Configurator server (required in order for the Secondary Control Card to take control of the TLX48). Both Control Cards must have the same CPU Module/Processor. (Also see Safely Remove an Active Control Card or Shut Down of the System on page 23 for more on Primary and Secondary Control Cards.)

THE PROCESSOR – i.MX 6 QUAD (Freescale)

The Processor platform key features:

 ARM Cortex-A9 MPCore 4 x CPU  Memory Interfaces

 64-Bit DDR3-1066  SD (Memory Card Specification, v3.0 including high-capacity SDHC cards up to 32 GB.  Serial NAND Flash (SPI)  SATA II, 3.0 Gbps HDD

 EIM Bus (FPGA Parallel Bus I/F)  HDMI 1.4 port  USB 2.0 Host (2 ports)  UART (4 ports)  Gigabit Ethernet Controller (RGMII)  GPIO (32 bits)  I2C Masters (3 ports)  Internal 100 Megabit Ethernet Interface for Controller to Controller communications

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THE NETWORK INTERFACES

A TLX48 uses up to three IP addresses. The Primary Control Card uses address X and address X+100.

The Secondary Control Card uses address X+1 and will take over address X in the event of a failure in the Primary Control Card. These addresses are set by an external DIP switch. (See: TLX48 DIP Switch

Settings, page 16.) The primary’s IP address can be set from 15 to 45. The default subnet used by the TLX48 is 192.168.13.xxx. The user may use their own subnet by reconfiguring the switch’s network

startup. This procedure is detailed in: How_To_Change_A_TLX_Matrix_Switch’s_IP_Address.pdf The TLX48 uses several network ports for control and status. Port 17567 accepts commands to control

the switch. The command API is described in the manual: TLX_Matrix_Switch_ASCII_API_V5.pdf There are other ports that can be read to access system configuration and operating data. The actual data

format varies by model and is described in the following sections. There are five blocks of data available for reading.

These ports are documented in the manual: TLX_Switch_Interfaces.pdf

1. Switch connection status (broadcast over port 17564 every few seconds)

 The primary CPU IP address  Upper or Lower chassis flag  First port number in this block  Last port number in this block  'N' port number values

2. Port settings (UDP port 17565, TLX48 localhost only)

 Port output level value  Port input enable status  Input port number (big-endian format)

3. Hardware sensor status (TCP port 17566)

 Reserved for future use.

4. Alarm, Inventory and Power Supply Status (TCP port 17600)

 State of the alarm contacts  Card Inventory  Power Supply Status (internal TL use only)  Switch card temperature readings

5. I/O card data (TCP ports 17601 through 17640, 1 port per I/O card)

 SFP installed bits  SFP TxDisable bits  SFP TxFault bits  SFP LOS bits

6. Service Request (LOS) Signaling (UDP port 17560) The TLX48 can broadcast a message over the network when a remote receiver requests attention. When

enabled, the receiver will toggle its TX pin, causing a LOS (loss of signal) event to occur at the Switch. When detected, the TLX48 broadcasts an 'Attention Request' message over the network. This message contains the IP address of the TLX48 and the port number that detected the request. It is left up to an external system to detect, decode and act upon this request.

 32-bits, TLX48's primary IP address  16-bits, 0 for the Upper (or only) Switch chassis, 1 for the Lower Switch chassis (in some models)  16-bits, port number (list starts from 1, not 0)  16-bits, key code in bits 0 – 7, 0x00 and 0xff are ignored

 I/O card type  I/O card temperature  SFP serial ID data  SFP Diagnostic data

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SNMP SUPPORT

The TLX48 can be monitored via SNMP Simple Network Management Protocol (supports version 2c

only). Please call our technical support staff at 1-203-647-8798 for downloadable MIB Management Information Base definition files.

There are a few entries in the SNMP configuration file (/etc/snmp/snmpd.conf) that users may want to modify:

 syslocation Text to aid in locating the unit  syscontact Name/Phone/email address of a contact  trap2sink IP address/name of a system to receive SNMP traps

The default name used by trap2sink is 'snmp.trap' and is defined in the file /etc/hosts as pointing to

127.0.0.1. The easiest method to change the trap address is to modify the /etc/hosts entry and not change the trap2sink setting in the configuration file. You may have multiple trap2sink entries in the configuration file to specify multiple trap destinations.

NTP SUPPORT

NTP, or Network Time Protocol, is used to keep the internal clock on the TLX48 set to the correct time. By enabling this service, users keep the Switch’s clock synchronized to an external time reference.

In order to use the service users must have a time server running on their network or allow the Switch to access a public time server. NTP configuration is contained in the file /etc/ntp.conf

Details about NTP configuration may be found at:

http://tldp.org/LDP/sag/html/basic-ntp-config.html

SYSTEM LOG FILES SUPPORT

The TLX48 records system events into files located in the directory /var/log/. If you wish to preserve log files, you may redirect the logs to another system(s). This is a standard feature of Linux's rsyslogd program. Redirection is enabled by entries in rsyslog configuration files located in /etc/rsyslog.d/

Details about syslog configuration file entries may be found at: http://www.rsyslog.com/doc/

SERIAL/RS-232 INTERFACES

The Control Card has two RS-232 serial ports. One Control Card is for the Linux command line interface

(labeled CONSOLE), and the other is for the Switch's ASCII command interface (labeled RS232). If a Secondary Control Card is installed, then its Linux console port is active, but only the RS232 port on the active Control Card will function.

Linux Command Console (Console)

 Baud Rate: 115200  Data Bits: 8  Parity: none  Stop Bits: 1  Flow Control: none  DB9 DCE

 A straight cable is needed to connect to a PC (not a null-modem).

ASCII API (RS232)

 Baud Rate: 9600  Data Bits: 8  Parity: none  Stop Bits: 1  Flow Control: XON/XOFF (Software)  DB9 DCE

 A straight cable is needed to connect to a PC (not a null-modem).

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TLX-MSD-M00016

TLX-MSD-C00016

THE FAN TRAY MODULE

The TLX48 uses 3 DC fans located in one modular, hotswappable fan tray designed for easy replacement without interrupting system functionality. The Fan Tray

introduces air into the chassis through air baffles along the chassis side panel. This cools the horizontally mounted I/O Cards, the Control Cards and the backplane.

The Fan Tray is also equipped with an annunciator port for system alarms which can be configured to trigger an external control system (adapter included) and an external DIP Switch for setting IP addresses.

The TLX48 Critical Hardware Alarm contacts are NC,

Normally Closed)

Alarm Descriptions for the TLX48

All fan speeds are monitored. Any fan speed that does not meet specification will cause an alarm condition.

The temperature in the chassis is monitored by internal temperature sensors in several locations. Sensors located in the Power Supply(s), Fan Tray, on the Control Card(s) and on the I/O Card(s) monitor continuously for any anomalous conditions.

THE INPUT / OUTPUT CARDS

The TLX48 10G contains up to 3 horizontally mounted I/O Cards. I/O Cards provide the 1st (ingress)

& 3rd (egress) stages of a three stage Clos switch fabric. The hot-swappable Input/Output (I/O) cards provide in-service expansion capabilities in sets of 16 ports

per I/O card, thus allowing re-configuration without interrupting signal processing. Each I/O card consists of one Transmit (T) and one Receive (R) optic per port. I/O Cards are available

with CATX or LC-type fiber connectors and can be assembled with Single-mode or Multi-mode optics (SFP+). Each individual I/O Card lists the ports as 1 through 16 on the TLX48. A blue LED located

on each I/O card indicates when power is applied to that card.

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The TLX48 can have a minimum of one I/O Card (16 x 16) and a maximum of 3 I/O Cards (48 x 48). Each TLX48 I/O card contains 16 ports, so that when fully configured, the TLX48 will provide a total of 48 Optical Input/Output connections (SFP+ T/R) described as Ports 1-48. The TLX48 switching matrix connects any port’s optical output (SFP+ T) to any port’s optical input (SFP+ R).

Port numbers begin at the right and start with the bottom I/O Card

THE DIGITAL CROSSPOINT SWITCH

The Digital Crosspoint Switch is a non-blocking asynchronous switch that can connect any input to any output of Thinklogical’s TLX, VX and MX Matrix Switches. Video and Data signals are routed in both directions and the data stream is de-multiplexed at the receiver to deliver uncompressed, high resolution video, audio and peripheral data at the end-user’s workstation.

The Digital Crosspoint Switch

Note: The TLX48 supports the existing MX48’s I/O Cards in order to support the legacy

Velocity extenders.

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Chassis

Dimensions:

TLX48 Chassis

Rack Size: EIA 19" (482.6 mm) Height: 3 RU-5.22” (133 mm) Depth: 14.93" (379 mm) Width: 17.49" (437 mm) Tolerance: ± .039"; (.991 mm) Weight: 20 lbs. (9.1 kg) Shipping Weight: 50 lbs. (22.7 kg)

Ports

16 x 16 minimum / 48 x 48 maximum

Alarm Relay

Contacts

Maximum DC: 1A at 30VDC Maximum AC: 0.3A at 125VAC Contact resistance maximum: 100 mΩ

Touchscreen

Resistive, for use with stylus pen (included)

Operating Temp

and Humidity

0° to 50°C (32° to 122 °F), 5% to 95% RH, non-condensing

Power

Requirements

AC Input: 100-240VAC, 4A max., 47-63 Hz Universal AC Power Supply

Full Power

Consumption

~150 Watts, fully loaded

Per Supply Power

Consumption

+12.0V: 25A max, +3.3V: 0.7A max

Compliance

Approvals for US, Canada, and European Union

Warranty

1 Year from date of shipment. Extended warranties available.

TECHNICAL SPECIFICATIONS

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

Section 2: Set-Up & Installation

BEFORE STARTING ANY PROCEDURE, IT IS RECOMMENDED

THAT YOU READ THE INSTRUCTIONS THOROUGHLY!

Contents

When you receive your Thinklogical® TLX48 KVM Matrix Switch, you should find the following items in the quantities specified in your order:

 TLX48 Chassis (includes up to 2 Power Modules, 1 Fan Tray, up to 3 Input/Output Cards and one

or two Control Cards)

 Power Cord – Qty. 1 per power supply – PWR-000006-R (International connections may differ)  Product Manual CD  Product Quick Start Guide

 Chassis Options (Spares):

 Secondary Control Card  Spare Fan Tray  Spare Power Module  Data Input/Output Cards, 16 Ports

The TLX48 KVM Matrix Switch ships configured to customer specifications.

Unpacking the TLX48

The TLX48 is designed to be mounted in a standard EIA 19” rack. All physical connections to the product use industry-standard connectors. Non-supplied cables that may be needed are commercially available. All connections are found on the rear of the unit.

Step 1 Carefully remove the TLX48 from its shipping container. Carefully inspect the entire unit to

make certain that no damage occurred during shipment.

Step 2 All of the I/O cards are installed at the factory to meet your specific configuration. Ensure that

the I/O cards are properly seated in the unit and that all the SFP modules are sealed with a removable dust plug. All of the I/O cards are held in place by thumb screw retainers.

Note: Ensure that all thumb screws are finger tight so that all the modules are properly held in the chassis.

Step 3 Verify that the power supply(s) is fully seated in the chassis and that the retaining screw

is secure.

Step 4 Verify that the fan tray is fully seated in the chassis and that the thumb screws are secure.

Note: If mounting the chassis in a rack, insure that air flow to the fans is not restricted (minimum 2” of free space on all sides).

Note: If any of the sensors detect an over temperature condition, power will be removed from all sensitive components and the system will shut down.

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

Fan Tray DIP Switch

ON=0

Example: 192.168.13.21

Note: All failure conditions send out notifications prior to shut down. For a detailed list of the alarm functions, see page 12: Alarm Descriptions for the TLX48.

Step 5 When the TLX48 has been inspected and found to be in suitable condition, the installation

process can begin.

Connecting to the TLX48

Thinklogical’s line of TLX Extenders come in both fiber-optic cable and CATx cable versions.

Thinklogical’s proprietary multiplexing technology combines video, audio and peripheral data on a single

data stream for up to 80km over a single fiber or up to 100m over a single CATx cable.

The TLX48 is compatible with the following Thinklogical® products:

Ethernet Control

If the TLX48 KVM Matrix Switch is to be controlled via Ethernet, it will require a static IP address. This value can be set via the DIP switch located on the front of the Fan Tray Module. Factory default setting is:

192.168.13.15 (00000000).

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

TLX48 DIP Switch Settings

The simplest network connection is an isolated network with only the TLX48, the control server, and any control clients using static IP addresses. The TLX48 can be set to any of the above settings. The control server must be at 192.168.13.9, and the control clients could then be set to any other addresses in the

192.168.13.X family. If static IP addresses for the control server and its clients are not possible, then the control server will

require two (2) network interfaces with one interface set to the static address 192.168.13.9 and dedicated to the TLX48 KVM Matrix Switch(s) while the other network interface can be configured as required by the facility's network administrator.

Redundancy and Network Requirements

A Secondary Control Card (sometimes called a Back-Up or Fail-Over Control Card) is optional and

ensures uninterrupted functionality if the Primary Control Card ever fails or needs to be replaced. Two network requirements need to be in place in order for a switchover to occur:

The Secondary Control Card must have a LAN connection to the server with the IP address as specified in the “TLX48 DIP Switch Settings” section above. Without this connection, the Secondary Control Card will NOT take control of the Switch under any circumstances.

The Secondary Control Card must also have a LAN connection that allows it to communicate with the Primary Control Card.

Note: It is important that the Network connections are tested. The user should log into the Secondary Control Card via SSH or Console port and ping the server as well as the Primary Control Card to verify the connections.

External Control CPU Minimum Requirements

The External Control CPU must meet the following minimum requirements (including requirements for using Thinklogical’s System Management Portfolio):

 System Management Interface package requires Debian or Ubuntu 32 or 64 bit.  Configurator and Hot Key Manager run on Linux (RedHat 32 & 64 bit, Debian 32 & 64 bit or

Windows XP, 7, and 8).

 RAM (minimum): Linux: 1GB Windows: 4GB OSX: 4GB  VIDEO: Works with all video adapters. (Not required if the computer is used as a headless server.)  KEYBOARD/MOUSE: Works with any keyboard/mouse/touchpad. (Not required if the computer is

used as a headless server.)

 NETWORK: One port minimum, although two ports are recommended for security considerations.  DISK SPACE: Thinklogical programs typically use less than 40 MB.  SERIAL PORT: 1 optional RS-232 serial port (Crestron/AMX serial access)

Pluggable SFP+ Modules

Each Input and Output card contains rows of SFP+ modules that serve as the fiber-optic couplers for the fiber cables to and from the Thinklogical transmitter and receiver extenders. Individual cards can be removed for easy access to the SFP+ modules.

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

OPTICAL OUTPUT PORT (Transmit)

OPTICAL INPUT PORT (Receive)

T R T R

LC LC

◄Transmit◄Receive

The SFP+ Optical Module is a 10Gbs Short-Wavelength Transceiver designed for use in bi-directional Fiber Optic Channel links. The modules are hot-pluggable and operate on 3.3VDC.

Always use dust caps to protect against dust and damage when a fiber optic connector is not attached to its coupling device (fiber optic equipment, bulkheads, etc.). All Thinklogical Matrix Switch SFPs are fully populated with dust plugs upon shipment.

Note: It is good practice to immediately install dust plugs in unused SFP modules and on

the ferrules of unconnected fiber-optic cables.

Each TLX48 I/O card has 16 SFP+ Modules,

each mounted within a grounded metal enclosure. Each SFP is locked into its enclosure with a built-in latch handle that can be opened for removal or locked for installation (right).

The latch handle spans the two LC ports. Arrows printed on the handle indicate which port is an

INPUT ( ) and which is an OUTPUT ( ).

SFP+ Latch Closed SFP+ Latch Open

Fiber Optic Cable

Installing Fiber Optic Cable: The TLX48

switching matrix connects any SFP’s optical output port (Transmit) to any other SFP’s optical

input port (Receive).

Requirements: Thinklogical recommends SX+ Laser Enhanced (50µm) fiber for your TLX48 KVM

Matrix Switch and Velocity Extension System. OM4 Multi-mode fiber can extend up to a maximum of 400m and Single-mode fiber can extend up to 80km.

Handling Fiber Optic Cable: Unlike copper cabling, fiber optic cable requires special handling.

A small speck of dust or a scratch to the ferrule tip (the end of the connector) can attenuate the optical signal, rendering the cable inoperable.

Warning! The ends of the connectors (the ferrule) should

never come in contact with any foreign object, including fingertips. Always install a dust cap immediately on the ferrule of any unused fiber to protect the tip.

Warning! Minimum bend diameter must be no less than 3”. Be

careful not to kink or pinch the fiber when using ties.

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

TLX Extender Fiber-Optic Cable Configurations

SINGLE VIDEO MODULES

DUAL VIDEO MODULES

Note: On Dual Video models, SFPs 1 & 2 are Video 1 and SFPs 3 & 4 are Video 2.

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

TLX Extender CATx Cable Configurations

There are currently several versions of CATx (category 5/5a/6/6a/etc.) cables on the market. Thinklogical recommends using a minimum of CAT6 for your TLX48 KVM Matrix Switch and Extension System.

All cables CAT6 or higher can extend up to a maximum of 100m.

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

Routing Thinklogical Extenders through the TLX48

Comprised of a fiber-in, fiber-out matrix switch and fiber-optic KVM Transmitter and Receiver Extenders, this complete system provides transparent and secure routing, switching and extension of video and highspeed data peripherals to remote destinations with ease.

TLX48 Transmit / Receive Concept

Connecting to the Receiver

The Velocity Receiver serves as the Destination (desktops, theaters, conference rooms, editing suites,

control consoles, video walls, etc.). Depending on your configuration, your KMASS devices (audio, keyboard, mouse, etc.) are connected to the Receiver first, using standard cables. Power can then be applied to the unit. The Receiver then connects to the TLX48 Receiver ports using fiber (Multi-mode fiber for distances up to 400m; Single-mode fiber for distances beyond 400m).

Connecting to the Transmitter

The Transmitter serves as the Source (computer and video entities). If the source includes a

workstation, depending on your configuration, your local KMASS devices (audio, keyboard, mouse, etc.) should be connected first. The video sources (e.g. computers, tape decks, etc.) are connected next, followed by any local video devices. Power can then be applied to the unit. The Transmitter connects to the TLX48 Transmitter ports using fiber-optic cables (Multi-mode fiber for distances up to 400m; Singlemode fiber for distances beyond 400m).

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

Routing Thinklogical® TLX Extenders through the TLX48

Connecting to a Control CPU

The TLX48 is controlled via a dedicated external Control CPU. This allows for customization as well as ease of control and administration. Access is provided via a network connection or serial RS-232.

Note: The Control CPU (Computer) is supplied separately.

The network and serial RS-232 connection both use the same low level ASCII API syntax. This command syntax is defined in the document: Router_ASCII_API.pdf. Each line contains only one command and must end with a carriage return (CR) and line feed (LF), or just a line feed (LF). The characters are not echoed.

The serial port is configured for 9600 baud, 1 stop bit, no parity, and no flow control. The network interface listens on TCP (Transmission Control Protocol) port 17567. It accepts the same commands as the serial interface. You may use telnet to manually open a connection and control the TLX48 using port 17567.

Third-party controllers will control the Switch by connecting to either the serial or network port. Using the network is the only means to take advantage of our automatic fail over facility.

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

Thinklogical offers a web-based control program called 'Configurator'. This program is described in greater detail in the document: Manual_Sytem_Management_Portfolio.pdf, available on the Thinklogical web site.

Linux Command Console (Console)

 Baud Rate: 115200  Data Bits: 8  Parity: none  Stop Bits: 1  Flow Control: none  DB9 DCE

» A straight (NOT a null-modem) cable is needed to connect to a PC.

ASCII API (RS-232) Settings

 Baud Rate: 9600  Data Bits: 8  Parity: none  Stop Bits: 1  Flow Control: XON/XOFF (Software)  DB9 DCE

» A straight (NOT a null-modem) cable is needed to connect to a PC

Firmware

On Screen Display (OSD) - Firmware Option

The Configurator can be accessed and controlled via an OSD (On-Screen Display) technology. The Configurator software can be installed on a designated OOB (Out-Of-Band) PC which users can access from a workstation. A preconfigured hot-key sequence delivers the Configurator GUI straight to the user’s desktop monitor. The user then selects the defined sources and destinations to connect. While making the connections, users have exclusive use of the OOB PC. Once connections are completed, the OOB PC becomes available for the next user. The OOB PC loaded with the Configurator has a built in timeout function and should not be taken out of service for an extended period of time. The timeouts can be set in increments of one second. Typical timeouts are in the order of 10 seconds.

Upgrades

Firmware upgrades are available through Thinklogical®. For technical assistance, please call us at

1-203-647-8700.

Order of Installation Events

Please refer to the Quick Start Guide included with your products for detailed instructions. The TLX48 Quick Start Guide is also available in Appendix A, page 32.

Safely Remove an Active Control Card or Shut Down the System

During normal, non-maintenance operation, the Primary Control Card should always be the Active controller for the system. However, there may be times when other conditions temporarily exist, such as

during maintenance, updates, repairs, etc. Although the system will run normally on the Secondary (or Back-up) Control Card, not having a second

card eliminates the fail-over protection afforded by a redundant, two-card system.

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

BEFORE STARTING ANY PROCEDURE, IT IS RECOMMENDED

THAT YOU READ THE INSTRUCTIONS THOROUGHLY!

The following commands allow the safe removal of a Control Card and the switch of activity from one Control Card to the other without interruption of connections

Note: During normal operation, the Primary Control Card should always be the active controller for the system.

During normal operation the Primary or Secondary Controller can be managed via the console port or over an SSH connection.

The HALT Command

 Typing halt at the command line will perform an orderly shut-down of the active Control

Card.

 Once the Control Card is inactive, it will stop signaling the other Control Card. This prompts

the other card to become active. This will take only a few seconds.

 Remove any cables (LAN, RS-232, Console, etc.) from the inactive card. It can now be

safely removed from the chassis.

 At this point, the system is now running on the Secondary Control Card.

Note: Re-inserting the Primary Control Card restores the system back to running on the Primary Control Card. Insure that the LAN connection to the card is restored promptly.

The PWROFF Command

 Typing pwroff at the command line prompt, from either the Primary or the Secondary

Control Card, will halt BOTH Control Cards and turn off the power to all the I/O card slots in the system except the controllers.

Note: I/O card slot power cannot be turned off on the TLX48.

 Remove the AC power cord(s) from the Matrix Switch or from the AC source for a complete

system shut-down.

 Remove any cables (LAN, RS-232, Console, etc.) from the Control Cards.  The Control Cards can now be removed, swapped or replaced as needed.

Upon turn-on, the Control Card in the top or the left slot will become Primary and the Card in either the bottom or the right slot will be the Secondary back-up.

How to Install and Replace Modules

How to Install or Replace an Input / Output Card

Note: No shutdown is required prior to installing/replacing Input/Output Cards.

Step 1 Turn the card’s two thumbscrews counterclockwise until they disengage from the chassis. Pull

the card straight out using both handles.

Warning! Do not pull on the thumbscrews when removing the module – damage may

occur! Use the handles!

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

Step 2 Grasp the replacement module by the handles and place it into the slot horizontally so

that the POWER LED is on the left. The card should slide freely until it reaches the backplane connector. At this point, use just enough force to firmly engage the card with the mating connector.

Warning! If the module does not slide into the connector, do not force it! Damage may

occur. Remove the card and start over.

Step 3 Hand-tighten the thumbscrews.

Warning! Do not tighten the thumbscrews with a screwdriver.

How to Install or Replace a Control Card

Note: When using a single Controller, the left Controller slot is always Primary. Replacing the Primary Control Card will interrupt service if a Secondary Control Card is not installed.

Step 1 Turn the thumbscrews counterclockwise until they disengage from the chassis. Pull the Control

Card straight out using both blue handles.

Step 2 Grasp the replacement module by the handles and place it into the slot horizontally so

that the PGM Port is to the left. The card should slide freely until it reaches the backplane connector. At this point, use just enough force to firmly engage the card with the mating connector.

Warning! If the module does not slide into the connector, do not force it! Damage may

occur. Remove the card and start over.

Step 3 Hand-tighten the thumbscrews.

Warning! Do not tighten the thumbscrews with a screwdriver.

How to Replace a Fan Tray

The TLX48 uses three DC fans to move air horizontally through the enclosure. Be sure to not block the air vents on the sides of the unit and leave at least 2” of space on both sides.

Note: Leave adequate ventilation space on both sides of the units (2” minimum), especially if

devices are being stacked above or below the TLX48 KVM Matrix Switch.

Note: No shutdown is required prior to replacing the Fan Tray.

Step 1 Turn the two thumbscrews counter-clockwise until they

disengage from the chassis.

Step 2 Pull the Fan Tray module straight out using the handle. Step 3 Place the new module so that the alarm is toward the

bottom. Hold the Fan Tray by the handle and slide the aluminum housing into the card guides until it reaches the backplane connector. At this point, use just enough force to firmly engage the tray with the mating connector.

Warning! If the tray does not slide into the connector, do

not force it! Damage may occur. Remove the tray, reseat

it and start over.

Warning! Do not operate the unit without a Fan Tray

installed.

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

Step 4 Hand-tighten the thumbscrews.

Warning! Do not tighten the thumbscrews with a screwdriver.

How to Replace a Power Supply

Warning! Disconnect the power cord before proceeding!

Note: If only ONE power supply is installed, shutdown IS required. If TWO power supplies

are installed, shutdown IS NOT required.

The Power Modules are universal input 120-240VAC 5060Hz. Use the proper power cords for your region (PWR000006-R, supplied with the unit). Although the Switch functions properly with one Power Module, it is recommended that the Primary and Secondary Control Cards be connected to two independent power sources for redundancy.

Step 1 Loosen the mounting screw. Step 2 Pull the Power Module straight out of the chassis

by the handle.

Step 3 Insert the new Power Module into the chassis and slide it in until it reaches the backplane

connector. At this point, use just enough force to firmly engage the module with the mating connector.

Warning! If the module does not slide easily into the connector, do not force it! Damage

may occur. Remove the module and start over.

Ordering Information

Part numbers or the various components of the TLX48 Matrix Switch are as follows:

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

Section 3: Regulatory & Safety Requirements

Regulatory & Safety Compliance

Safety Requirements

Symbols found on the product

Markings and labels on the product follow industry-standard conventions. Regulatory markings found on the products comply with domestic and many international requirements.

Regulatory Compliance

Thinklogical’s® products are designed and made in the U.S.A. These products have been tested by a

certified testing laboratory and found to be compliant with the following standards (both domestic USA and many international locations):

North America

Safety

ANSI/UL60950-1: 1st Edition (2003) CAN/CSA C22.2 No. 60950-1-03 CENELEC EN 60950-1, 1st Edition (2001)

LASER Safety

CDRH 21CFR 1040.10

Class 1 LASER Product

IEC60825:2001 Parts 1 and 2

Class 1 LASER Product

Electromagnetic Interference

FCC CFR47, Part 15, Class A

Industry Canada ICES-003 Issue 2, Revision 1

Australia & New Zealand

This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures.

European Union

Declaration of Conformity

Manufacturer’s Name & Address: Thinklogical, LLC®

100 Washington Street Milford, Connecticut 06460 USA

These products comply with the requirements of the Low Voltage Directive 72/23/EEC and the EMC Directive 89/336/EEC.

Standards with Which Our Products Comply

Safety

CENELEC

Electromagnetic Emissions

EN55022: 1994 (IEC/CSPIR22: 1993)

EN61000-3-2/A14: 2000

EN61000-3-3: 1994

IEC 60950-1 2nd Ed. 2005

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

Electromagnetic Immunity

EN55024: 1998 Information Technology Equipment-Immunity Characteristics

EN61000-4-2: 1995 Electro-Static Discharge Test

EN61000-4-3: 1996 Radiated Immunity Field Test

EN61000-4-4: 1995 Electrical Fast Transient Test

EN61000-4-5: 1995 Power Supply Surge Test

EN61000-4-6: 1996 Conducted Immunity Test

EN61000-4-8: 1993 Magnetic Field Test

EN61000-4-11: 1994 Voltage Dips & Interrupts Test

Supplementary Information

The following statements may be appropriate for certain geographical regions and might not apply to your location.

This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Cet appareil numérique de la classe A respecte toutes les exigencies du Règlement sur le matérial brouilleur du Canada.

Warning! This is a Class A product. In a domestic environment, this product may cause

radio interference, in which case the user may be required to take corrective measures.

Note: This equipment has been tested and found to comply with the limits for a Class A

digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a

commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications in which case the user may be required to take adequate corrective measures at their own expense.

Note: This Class A digital apparatus complies with Canadian ICES-003 and has been

verified as being compliant within the Class A limits of the FCC Radio Frequency Device Rules (FCC Title 47, Part 15, Subpart B CLASS A), measured to CISPR 22: 1993 limits and

methods of measurement of Radio Disturbance Characteristics of Information Technology Equipment.

Note:

magnetic fields

The user may notice degraded audio performance in the presence of electro-

Product Serial Number

Thinklogical products have a unique serial number, which includes a date-code, printed on an adhesive label that is affixed to the unit. The format for the date-code is 2 digits for the month, dash, 2 digits for the year, plus at least four digits for a unique unit number. For example:

04-160127 indicates the unit was built in the 4th month of 2016, and is unit number 127.

Connection to the Product

Connections and installation hardware for our products use industry-standard devices and methods. All wiring connections to the customer equipment are designed to minimize proprietary or

customized connectors and cabling. Power connections are made with regionally appropriate power cords and approved methods.

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

Section 4: Thinklogical Support

Thank you for choosing Thinklogical® products for your application.

We appreciate your business and are dedicated to helping you successfully use our products.

is always here to help you.

To contact us, please use the following telephone numbers and internet-based methods:

How to Contact Us

Customer Support

Thinklogical® is an engineering company and you will receive the information you require directly from our most knowledgeable engineers.

We believe that the first line of support comes from the design

engineers that developed each particular product.

Therefore, your questions or issues will be handled promptly by our in-house engineers who are most familiar with your products.

Website

Check out our website for current product offerings, support information and general information about all of the products we offer.

Our internet website offers product information on all current systems, including technical specification sheets and installation guides (for viewing online or for download), product diagrams showing physical connections and other useful information.

Internet: www.thinklogical.com

Note: Most online documents are stored as Adobe Acrobat “PDF” files. If you do not have the Adobe Acrobat reader needed to view PDF files, visit www.adobe.com for a download.

Thinklogical® is staffed Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone. We will do our best to respond to your email inquiries promptly. Please use the following email addresses:

info@thinklogical.com – Information on Thinklogical® and our products. sales@thinklogical.com – Sales Department - orders, questions or issues. support@thinklogical.com – Product support, technical issues or questions, product

repairs and request for Return Authorization.

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

Telephone

Thinklogical Operator 1-203-647-8700 Product & Customer Support: 1-203-647-8798 US Commercial & Canada Sales: 1-203-647-8715 US Federal Government Sales: 1-203-647-8716 Toll Free in the Continental US: 1-800-291-3211 International Sales (Europe, Middle East, Africa): 1-203-647-8704 International Sales (Asia Pacific, Central & Latin America): 1-203-647-8734

Please contact our expert sales staff in Milford, CT. We are here Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone. We’ll provide a representative’s direct dial phone number when you call.

If leaving a voice message, please provide a preferred time to call back so we may reach you at your convenience.

Our switchboard attendant will direct your call during regular business hours. We have an automated attendant answering our main telephone switchboard after regular business hours and holidays. Please leave voice messages for individuals at any time.

Fax

Our company facsimile number is 1-203-783-9949. Please indicate the nature of the fax on your cover sheet and provide return contact information.

Product Support

Thinklogical’s® support personnel are available Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone. If your application requires assistance at some time outside of our normal business hours, please contact us beforehand and we will do our best to make arrangements to help you with your Thinklogical® products.

Warranty

Thinklogical, LLC® warrants this product against defects in materials and workmanship for a period of one year from the date of delivery. Thinklogical, LLC® and its suppliers disclaim any and all other warranties.

Note: Thinklogical, LLC® products carry a one year warranty, with longer term available at

time of purchase on most products. Please refer to your product invoice for your products Warranty Terms & Conditions.

Defect remedy shall be the repair or replacement of the product, provided that the defective product is returned to the authorized dealer within a year from the date of delivery.

If you wish to return your device, contact the Thinklogical, LLC® authorized dealer where you purchased the device, or if you purchased directly, call Thinklogical, LLC® at 1-800-291-3211 (USA).

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

If you need to return your Thinklogical® product to us for any reason, please get a

Return Merchandise Authorization Number (RMA#)

from Thinklogical’s Product Support Department (1-203-647-8798) before sending the unit in.

Return Authorization

In the event you must return a product to Thinklogical® directly, please contact Customer Support at 1800-291-3211 or 1-203-647-8700. Customer Support will ask you to describe the problem and will issue

you a Return Merchandise Authorization number (RMA#). Pack the device in its original box, if possible, and return it with the RMA# printed on the outside of the box.

Note: DO NOT return a product to Thinklogical® without a Return Merchandise Authorization.

Our Addresses

If you have any product issues or questions or need technical assistance with your Thinklogical® system, please call us at 1-800-291-3211 (USA only) or 1-203-647-8700 and let us help. If you need to write us or return a product, please use the following address: Return address for products with Return Material Authorization: Thinklogical, LLC®

Attn: RMA# 100 Washington Street

Milford, CT 06460 USA

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

APPENDIX A: TLX48 Quick Start Guide

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

APPENDIX B: Secure Applications

TLX Matrix Switch Control

When used in a secure application, the Matrix Switch and External Computer (server) used to manage the system must be located in a physically secure environment to which only trusted administrators have access. Similarly, the server used to manage the Matrix Switch must be physically protected and have suitable identification/authentication mechanisms to ensure that only trusted administrators have access.

Thinklogical’s TLX, VX and MX Matrix Switches use two methods for secure routing. One is known as

Restricted Switching and the other is known as Partitioning. These methods can be deployed singularly or jointly, depending on security requirements.

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

Restricted Switching

Restricted Switching provides multiple levels of security classification domains on the same Matrix Switch. Each destination must ensure that no unauthorized content is displayed or accessed, therefore,

every input and output needs to be prioritized. Priorities can range from 1 to the total number of ports in the Matrix Switch. An output can connect to an input with a priority greater than, or equal to, its own. Thus, a priority level of 1 on an output can connect to any input (priority 1, 2, 3…).

The user must provide a table defining the priorities for each input and output of the switch matrix. This table is in the form of a comma separated value (csv) file. This file contains the values in three columns: Port Direction (i=input, o=output), Port Number and Port Priority. For example:

I/O Number Priority "i", 1, 1 "i", 2, 2 "i", 3, 3 "i", 4, 1 "i", 5, 3 "o", 1, 1 "o", 2, 3 "o", 3, 2 "o" 4, 4 "o", 5, 1

Note that Port Direction (i or o) is in quotes and that the table must use only the following ASCII printable characters:

Double quotes (or speech marks) character code = 34 (") Lower case i character code = 105 (i) Lower case o character code = 111 (o) Comma character code = 44 (,) Carriage Return character code = 13 (CR) Line Feed character code = 10 (LF)

The Restricted Switching Table files for the TLX48 Switch are stored on the control card at: /var/local/router/restrict/upstream.csv

Output 1 can connect to ports 1-5. Output 2 can connect to ports 3 and 5. Output 3 can connect to ports 2, 3, and 5. Output 4 cannot connect to any ports. Output 5 can connect to ports 1-5.

At system power up, after initial boot-up, the Primary Control Card will only evaluate its Restricted Switching Table (upstream.csv file) once upon becoming active. The Secondary Control Card will NOT evaluate its Restricted Switching Table (upstream.csv file) at initial boot-up but rather when a switchover occurs from Primary to Secondary Active. If an upstream.csv file is found, a log entry to the deamon.log file will be made

indicating “Restricted Switching ENABLED”. If no file is found, then a log entry of “Restricted Switching

DISABLED” is made.

Note: The inactive Secondary Control Card will not verify its Restricted Switching Table (csv file) and, as a result, will not log error messages with current time stamp entries until it becomes active.

Also, any errors that occur during the Restricted Switching Table evaluation process will be logged as “error” with a field and line invalid identifier. The daemon.log file will be at the following location on the control card:

/var/log/daemon.log.

Note: For access to the daemon.log file via SSH, refer to “THE NETWORK INTERFACES” section of this manual (page 10) for correct IP addresses of control cards when in Primary Active or Secondary Active mode.

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To verify the system restrict policy, Thinklogical recommends the following:

1) Review the daemon.log file on the active Control Card and correct any errors in the Restricted Switching Table before implementing multiple levels of security classification domains on the same Matrix Switch.

2) Fully test the Restricted Switching on the active Primary Control Card before implementing multiple levels of security classification domains on the same Matrix Switch.

3) In a redundant system, make the Secondary Control Card active by disconnecting the LAN cable from the Primary Control Card’s LAN port. The Secondary Control Card, upon becoming active, will evaluate its Restricted Switching Table. Check the daemon.log file on the Secondary Control Card for any errors in the Restricted Switching Table and correct them before implementing multiple levels of security classification domains on the same Matrix Switch using the Secondary Control Card.

4) Fully test the Secondary Control Card’s Restricted Switching before implementing multiple levels of security classification domains on the same Matrix Switch.

There are cases where updates to the Restricted Switching Table must be made in an active system. When an update is made to the table, the Controller will not evaluate the updated table until the following procedures are followed:

When updates are made to the Restricted Switching Table in a non-redundant system, Thinklogical recommends the following (This procedure will be disruptive to system connections):

1) Update the Restricted Switching Table of the Primary Control Card.

2) Take the Primary Control Card out of service by following guidelines in the “Safely Remove an Active Control Card” section of this document (page 23).

When updates are made to the Restricted Switching Table in a redundant system, Thinklogical recommends the following (This procedure will NOT be disruptive to system connections):

1) Update the Restricted Switching Table of the inactive Secondary Control Card.

2) Take the Primary Control Card out of service by following guidelines in the “Safely Remove an Active Control Card” section of this document (page 23). This will cause the Secondary Control Card to become active and evaluate its Restricted Switching Table.

3) Update the Restricted Switching Table of the inactive Primary Control Card with the same table used for the Secondary Control Card.

4) Extract and re-insert the Primary Control Card back into the chassis to cause the system to make the Primary Control Card the active controller and begin using the updated Restrict Switching Table. Insure that the LAN connection to the Primary Control Card is restored promptly.

Note: When using a Back-up Controller configuration, both controllers must have the same Restricted Switching Table file(s) to maintain the security of the system.

Restricted switching is disabled when Restricted Switching Table files are removed. By default, when

there are no Restricted Switching Table files, all input and output ports will have a priority of 1. All Switches are shipped without Restricted Switching Table files stored on the Control Card and therefore do not restrict any connection.

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

Restricted Switching with TLX, VX and MX Matrix Switches

Restricted Switching Priority Scheme

The following example shows a priority scheme for four levels of security managed by one TLX Matrix Switch:

Restricted switching is configured via firmware loaded into the Matrix Switch. The configuration file for this scenario will appear like the table at right. 

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

Partitioning

Partitions allow TLX, VX and MX Matrix Switch sources and destinations to be segregated. Therefore,

destination work stations will only receive signals that are transmitted from source computers in the same partition. In addition, it is impossible for a source computer to be inadvertently routed outside of its designated partition as the signals will not be transmitted.

The user must provide a table defining the partitions. This table is in the form of a Comma Separated Value (CSV) file located in /var/local/router/partition on the Switch. This file contains the port number and the partitions to which it belongs.

Example: VX80 Switch with four distinct partitions:

Four partitions set up for secure routing and extension applications. Signals are only capable of

transmitting and receiving within a single partition and not across partitions

The maximum number of partitions is the number of ports that make up the Switch (80, 160, 320, 640). A VX80 can be configured with up to 80 partitions, a VX160 with up to 160, and so forth. There are also overlapping partition configurations.

A VX80 with four partitions: Ports 5-10 are accessible to both partitions 2 and 3.

The following example shows a VX80 Switch with an overlapping partition:

The Partition Table files are stored on the control card at: /var/local/router/partition/upstream.csv

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

At system power up, upon becoming active after the initial boot-up, the Primary Control Card will only evaluate its Partition Table (upstream.csv file) once. The Secondary Control Card will NOT evaluate its Partition Table (upstream.csv file) at initial boot-up, but rather when a switchover occurs from Primary to Secondary Active. If an upstream.csv file is found, a log entry to the deamon.log file is made indicating “Partition ENABLED”. If no file is found, then a log entry of “Partition DISABLED” is made,

Note: The inactive Secondary Control Card will not verify its Partition Table (csv file), and as a result, not log error messages with current time-stamp entries until it becomes active.

Also, any errors that occur during the Partition Table evaluation process will be logged as “error” with a field and line invalid identifier. The daemon.log file will be at the following location on the control card:

/var/log/daemon.log

To verify the system partition policy, Thinklogical recommends the following:

1) Review the daemon.log file on the active control card and correct any errors in the Partition Table before implementing multiple levels of security classification domains on the same Matrix Switch.

2) Fully test the Partitioning on the active Primary Control Card before implementing multiple levels of security classification domains on the same Matrix Switch.

3) In a redundant system, make the Secondary Control Card active by disconnecting the LAN cable from the Primary Control Card’s LAN port. Check the daemon.log file on the Secondary Control Card for any errors in the Partition Table and correct them before implementing multiple levels of security classification domains on the same Matrix Switch using the Secondary Control Card.

4) Fully test the Secondary Control Card’s Partitioning Domains before implementing multiple levels of security classification domains on the same Matrix Switch.

There are cases where updates to the Partition Table need to be made in an active system. When an update is made to the table, the Controller will not evaluate the updated table until the procedures outlined below are followed.

When updates are made to the Partition Table in a non-redundant system, Thinklogical recommends the following (This procedure will be disruptive to system connections):

1) Update the Partition Table of the Primary Control Card.

2) Take the Primary Control Card out of service by following guidelines in the “Safely Remove an Active Control Card” section of this document (page 23).

When updates are made to the Partition Table in a redundant system, Thinklogical recommends the following

(This procedure will NOT be disruptive to system connections):

1) Update the Partition Table of the inactive Secondary Control Card.

3) Update the Partition Table of the inactive Primary Control Card with the same table used for the Secondary Control Card.

4) Extract and re-inserted the Primary Control Card back into the chassis to cause the system to make the Primary Control Card the active controller and begin using the updated Partition Table. Insure that the LAN connection to the Primary Control Card is restored promptly.

Note: When using a Back-up Controller configuration, both controllers must have the same Restricted Switching Table file(s) to maintain the security of the system.

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Partition switching is disabled when Partition Table files are removed. By default, when there are no Partition Table files, all ports not listed will default to partition 1. All Switches are shipped without Partition Table files stored on the Control Card and therefore do not restrict any connection.

Administration Access

There are only two methods by which the administrator can access the Switch Controller Configurations:

1. Using the serial console directly connected to the Switch. (It should be noted that while no

administrator password is required to use the serial console, physical access to the Switch is required, therefore the Switch should be stored in a physically secure location to avoid unauthorized access.)

2. Using SSH access

The Switch allows SSH connections to the Switch for management purposes. SSH sessions are authenticated using an encrypted password file.

Password Security

For security purposes, the Switch defaults to using the Message-Digest Algorithm (MD5) and shadow passwords. It is highly recommended that you do not alter these settings. If you select the older Data Encryption Standard (DES) format, passwords will be limited to eight alphanumeric characters (disallowing punctuation and other special characters) with a modest 56-bit level of encryption. The

single most important thing you can do to protect the Switch is create a strong password. Creating Strong Passwords:

The password can contain up to 127 characters and cannot contain a space. MAKE THE PASSWORD AT LEAST EIGHT CHARACTERS LONG. The longer the password, the more

effective it will be. If you are using an MD5 password, it should be approximately 15 characters long. With DES passwords, use the maximum eight character length.

MIX UPper AnD LowER CASE LETTERS. Passwords are case sensitive, so mixing will multiply the number of possible combinations.

MIX LETTER5 AND NUM8ERS within the password to enhance its strength. INCLUDE NON-ALPHANUMERIC CH@RACTER$. Special characters (& $ % >) and punctuation

marks (? “- !) increase the strength of a password.

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The configuration of the TLX Matrix Switch should be reviewed regularly to ensure that it continues to meet organizational security policies concerning:

 Changes in the TLX Matrix Switch configuration  Changes in the organizational security policy  Changes in the threats presented from non-trusted network interfaces  Changes in the administration, operation staff or the physical environment of the TLX Matrix Switch

Secure Application Examples

The Diagram on page 41 shows the TLX48 Matrix Switch in a secure application. The highly secure components are described as the Red Network and the other, lower security components are described as the Black Network. The Red Network, containing the computers (sources), is shown in a physically secure

environment along with the TLX Matrix Switch, the computer server used to manage the Switch, and the Network Hub. The Network Hub is a dedicated network used only to connect the TLX Switch to the computer server. This dedicated network does not connect to any other components and does not extend beyond the physically secure environment. The dedicated network connection may be replaced by a direct serial connection (RS-232) between the TLX Switch and the computer server.

The TLX Matrix Switch can be configured to prevent accidental connection from the Red Network to the Black Network using the Restricted Switching feature. For example, the TLX Matrix Switch Network

Diagram should be configured with the following csv file:

Direction Number Priority

I 1 2 I 2 2 O 2 2 I 42 2 O 41 2 O 42 2 I 5 1 O 5 1 I 45 1 O 45 1

The following connection rules apply: SOURCE 2 can be connected only to DESTINATION 2 and SOURCE 1 can be connected to both DESTINATION 1 and DESTINATION 2.

Note: The TLX Matrix Switch and the computer server used to manage the Switch must be protected according to the highest security classification of any component in the entire network application.

Note: The optical connections and DESTINATION receiver designated as Red Network must be physically secure.

Note: When using a Back-up Controller configuration, both controllers must have the same Partition Table file(s) to maintain the security of the system.

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

TLX48 10G Matrix Switch Secure Application

TLX48 Matrix Switch Product Manual thinklogical Rev. B, April, 2016

Thinklogical TLX48 Product Manual

Specifications and Main Features

Frequently Asked Questions

User Manual