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TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
thinklogical®
TLX 10G
thinklogical®
Copyright Notice
Copyright © 2016. All rights reserved. Printed in the U.S.A.
Thinklogical, LLC®
100 Washington Street
Milford, Connecticut 06460 U.S.A.
Telephone: 1-203-647-8700
All trademarks and service marks are property of their respective owners.
Page 1
Subject: TLX10 and TLX20 CATx Extender Products Manual
Revision: B, August, 2016
Website: www.thinklogical.com
Facebook: www.facebook.com/ThinklogicalUSA
LinkedIn: www.linkedin.com/company/thinklogical
Google+: http://plus.google.com/u/0/109273605590791763795/about
YouTube: www.youtube.com/user/thinklogicalNA
Twitter: @thinklogical
TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
Table of Contents
PREFACE 3
About Thinklogical 3
Note and Warning Symbols 4
The Scope of This Document 4
INTRODUCTION 5
Features of the TLX Extension & Matrix Switch System 5
PRODUCT OVERVIEW 6
DisplayPort and HDMI Connector 6
Form Factor 7
Operating Features 9
Interface Configurations 10
Status Indicator LEDs 12
Supplied Cables 13
TLX10 and TLX20 CATx Cable Configurations 15
FPGA and Firmware Upgrade Applications 15
TLX10 and TLX20 Extender Technical Specifications 16
TLX10 and TLX20 Extender Audio Specifications 17
REGULATORY & SAFETY COMPLIANCE 17
Safety Requirements 17
Symbols Found on the Product 17
Regulatory Compliance 17
North America 17
Australia & New Zealand 18
European Union 18
Standards with which Our Products Comply 18
Supplementary Information 19
Product Serial Number 19
Connection to the Product 19
Page 2
THINKLOGICAL SUPPORT 19
Customer Support 19
Website 19
Email 20
Telephone 20
Fax 21
Product Support 20
Warranty 20
Return Authorization 21
Our Addresses 21
APPENDIX A: Quick Start Guide 22
APPENDIX B: RJ45 to DB9 Adapter Pin-outs 23
APPENDIX C: FPGA Program Code Update Procedure 24
APPENDIX D: EDID and DDC for TLX Modules 25
How to Change DDC Modes 26
How to Change the IP Address of a CATx Extender 29
How to Configure a PC with a Static Address 31
TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
We, the Thinklogical team, are committed to understanding and
exceeding our customers’ requirements, the first time and every time.
PREFACE
About Thinklogical
Page 3
Thinklogical is the leading manufacturer and provider of fiber optic and CATx KVM, video,
audio, and peripheral extension and switching solutions used in video-rich, big-data
computing environments.
Thinklogical offers the only fiber-optic KVM matrix switches in the world that are accredited
to the Common Criteria EAL4, TEMPEST Level B, and NATO NIAPC Evaluation Scheme: GREEN
information assurance standards. And Thinklogical Velocity products are the first system with
both KVM and video matrix switching capabilities to be placed on the Unified Capabilities
Approved Product List (UC APL) under the Video Distribution System (VDS) category.
Governments, entertainment, scientific and industrial customers worldwide rely on
Thinklogical’s products and solutions for security, high performance, continuous operation
and ease of integration. Thinklogical products are designed and manufactured in the USA
and are certified to the ISO 9001-2008 standard.
Thinklogical is headquartered in Milford, Connecticut and is privately held by Riverside
Partners, LLC, Boston, MA (http://www.riversidepartners.com). For more information about
Thinklogical products and services, please visit www.thinklogical.com.
Follow Thinklogical on LinkedIn at http://www.linkedin.com/company/thinklogical and on
Facebook at http://www.facebook.com/ThinklogicalUSA
TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
Page 4
BEFORE STARTING ANY PROCEDURE, IT IS RECOMMENDED
THAT YOU READ THE INSTRUCTIONS THOROUGHLY!
Note and Warning Symbols
Throughout this manual you will notice certain symbols that bring your attention to important information.
These are Notes and Warnings. Examples are shown below.
Note: Important Notes appear in blue text preceded by a yellow exclamation point
symbol, as shown here.
A note is meant to call the reader’s attention to helpful information at a point in the text that is relevant to
the subject being discussed.
Warning! All Warnings appear in red text, followed by blue text, and preceded by a
red stop sign, as shown here.
A warning is meant to call the reader’s attention to critical information at a point in the text that is
relevant to the subject being discussed.
The Scope of This Document
This Product Manual is intended to provide customers with a full overview of the features, functions,
usage and support for Thinklogical’s TLX10 CATx Extender Transmitter (TLX-TCF-U00D10) and
Receiver (TLX-RCF-U00D10), capable of extending a single Video Display and Data at a rate of
4096x2160 @ 30Hz for up to 100m over a single CAT6a 23 AWG Cable…
…and for Thinklogical’s TLX20 CATx Extender Transmitter (TLX-TCF-U00D20) and Receiver (TLX-
RCF-U00D20), capable of extending a single Video Display and Data at a rate of 4096x2160 @ 60Hz for
up to 100m over a pair of CAT6a 23 AWG Cables.
TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
Page 5
Introducing Thinklogical’s newest family of switching and extension solutions, for
uncompressed, high resolution video and KVM systems over fewer cables.
Features of the TLX Extension & Matrix Switch System
Offering a higher bandwidth solution, the TLX product line provides 10Gbps
bandwidth per port to preserve signal integrity and provide uncompressed, high
resolution video with no artifacts, latency or lost frames.
The TLX Product Family offers these features to enhance ease of integration:
Hybrid switching solutions (fiber and CATx) start at 12 ports and scale up to 640 ports.
Offers a higher bandwidth solution to address new video resolutions and prepare for future
protocols.
The TLX system reduces cabling by half through higher bandwidth.
Extend and switch:
Single display up to 4096x2160 @ 30Hz with full 4:4:4 color depth, over a single fiber or
CATx cable
(or dual displays up to 1920x1200 @ 60Hz with full 4:4:4 color depth)
Single display up to 4096x2160 @ 60Hz with full 4:4:4 color depth, over two fibers or
CATx cables
(or dual displays up to 4096x2160 @ 30Hz with full 4:4:4 color depth)
Dual displays up to 4096x2160 @ 60Hz with full 4:4:4 color depth, over four fibers.
Dual connectors on TLX Extenders, offering support for both HDMI and DisplayPort, reduces
the number of extenders and converter cables required and enables users to future-proof
system designs.
Connector installed on every Video and KVM extender module.
TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
TLX-TCF-U00D20 60Hz Display Transmitter with USB HID, USB 2.0, RS-232 & Audio
Product Overview
DisplayPort & HDMI Connector
DisplayPort Connector
HDMI Connector
All TLX Extenders are compatible with each other, but not backwards compatible with Velocity
6.25 Gbps transport.
TLX Video and KVM Extension Systems
Video connector supports both HDMI 1.4 (4K @ 30Hz) and DisplayPort 1.2 (4K @ 60Hz) cables
10Gbps bandwidth per port
Extension of up to 100 meters over CAT6a cables, 23 AWG solid S/FTP
Support for a single display up to 4096x2160 @ 30Hz over a single CATx cable
Support for a single display up to 4096x2160 @ 60Hz (DisplayPort only) over two CATx cables
Supports HDCP content
Ethernet port for configuration, management and updates
Supports embedded audio, with ability to de-embed at the Receiver
Supports unbalanced analog audio and serial RS-232
Options include USB HID (1.5 Mbps) and USB 2.0 (480 Mbps)
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Thinklogical includes an innovative connector on its TLX Extenders. The connector can receive
either HDMI 1.4 or DisplayPort 1.2 cables, reducing the number of extenders needed and, eliminating
the need for an external adapter or dongle to convert from DisplayPort to HDMI/DVI. It also allows the
customer to upgrade from HDMI to DisplayPort with no change in equipment. When combined with a
Thinklogical TLX Matrix Switch, it’s easy to combine and connect HDMI/DVI and DisplayPort sources
and displays.
Note: DisplayPort 1.2 Video Cables support up to 4K @ 60Hz. HDMI 1.4 Video Cables support
up to 4K @ 30Hz. Install either DisplayPort or HDMI cables at both the Transmitter and
Receiver.
TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
Page 7
Form Factor
TLX CATx Extension Systems are available in a compact, desk top form factor. The chassis includes a
pair of mounting brackets that can be removed or installed to mount the unit above or below a bench,
desk or shelf.
Height: 1.25” (31.75mm)
Depth: 7.1875” (182.56mm)
Width: 7.625” (193.68mm)
Width (w/ brackets): 8.875” (225.43mm)
The TLX20 Extender and the 19” rack-mountable TLX24 Matrix Switch
TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
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Typical TLX CATx Application
TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
Operating Features
DisplayPort 1.2 Video Head
HDMI 1.4 Video Head
Note: Install either DisplayPort or
HDMI cables at both the Transmitter
and Receiver.
Mechanical lock for DiplayPort and HDMI connectors
HDCP Compliant
10.3125G Copper Interface (CATx)
Audio Option
Supports standard L/R Audio; Line/Mic In, Line Out on both TX and RX (pg. 17).
RS-232 Serial Port Extension Option (includes a CAT5 cable and RJ45 to DB9 Adapters)
The Management (MGMT) Port
For module status and software updates
In-band System Management Interface
Ethernet on module (i.e. Wiznet)
Bi-color indicator LEDs
EDID Table DDC Modes: Static, Dynamic, Remote Acquire, Load Custom
Supported Tables:
1024x768 @ 60Hz
1920x1080 @ 60Hz
1920x1200 @ 60Hz
2560x1440 @ 60Hz
3840x2160 @ 30Hz
3840x2160@ 60Hz (DisplayPort only)
4096x2180 @ 24Hz
4096x2160 @ 60Hz (DisplayPort only)
Temperature sensor
TLX Chassis Interface compliant (physical and protocol)
Power: 5V @ 7A Max.
Remote Upgrade of S/W and Firmware
FPGA Configuration supports ‘Golden Boot Image’ as backup for failed upgrade.
Audio De-embedding in Receiver Module
Line Out User Selectable between TLX Line In or De-embedded Audio
HDMI 1.4 or DisplayPort 1.2 cables included, as applicable.
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TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
Page 10
Interface Configurations
All physical connections to the product use industry-standard connectors. Non-supplied cables that may
be needed are commercially available.
TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
Page 11
All Transmitters and Receivers are connected to each other via CATx cables (page 15). The
transmitter connects to the CPU with supplied
cables are supplied with applicable models.) The receiver provides an interface to the monitor, audio,
serial and network devices (and USB 2.0 and USB HID devices in applicable models).
video,
audio, serial and network cables. (USB A-B
CATx Cables
There are currently several versions of CATx (category 5/5e/6/6a/etc.) cables with RJ-45 connectors on
the market. Thinklogical recommends CAT6a 23 AWG Solid, Shielded and foiled (S/FTP- Shielded/
Foiled Twisted Pair) Cabling for TLX applications, which can operate over channel lengths of up
to 100 meters. Assume a 30% derating for 26 AWG CAT6a cabling.
TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
Video Cables
Status Indicator LEDs
DisplayPort 1.2 Video Cables support up to 4K
@ 60Hz and are supplied with TLX20
Transmitters. HDMI 1.4 Video Cables support
up to 4K @ 30Hz and are supplied with TLX10
Transmitters. Both feature a locking mechanism.
Transmitter
A transmitter chassis connects to the CPU/peripheral sources through
standard copper cables. The available connector configurations of the
TLX Transmitters can be viewed in detail on pages 10 and 11.
Receiver
A receiver chassis connects to a viewing device
(monitor, projector, etc.) and audio devices with their
own standard cables. The available connector
configurations of the TLX Receivers can be viewed
in detail on pages 10 and 11.
Page 12
The status indicator LEDs on the TLX CATx Extenders are provided as a visual reference for the
various states the device may be in during normal operation.
TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
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Supplied Cables
DisplayPort 1.2 to DisplayPort 1.2, locking (CBL000104-002MR)
DisplayPort 1.2 DisplayPort 1.2
All TLX10 Models will be supplied with an HDMI 1.4 (supports 4K @ 30Hz) cable and all TLX20 Models
will be supplied with a DisplayPort 1.2 (supports 4K @ 60Hz) cable. Transmitters will also be supplied
with Audio and USB A-B cables (2 each). Transmitters and Receivers will both be supplied with a CAT5
cable and RJ45 to DB9 Adapters as described below.
MODEL QTY CABLE TYPE
TLX-TMM-U00D10
ADP-000025-R 1 RJ-45 to DB-9F
CBL000001-002MR 1 CAT5, 2 Meters
CBL000015-006FR 2 USB A-B, 6 ft.
CBL000016-006FR 2 3.5mm to 3.5mm plug, M/M, 6 ft.
CBL000103-002MR 1 HDMI 1.4 to HDMI 1.4, 2 Meters
TLX-RMM-U00D10
ADP-000019-R 1 RJ-45 to DB-9M
CBL000001-002MR 1 CAT5, 2 Meters
TLX-TMM-U00D20
ADP-000025-R 1 RJ-45 to DB-9F
CBL000001-002MR 1 CAT5, 2 Meters
CBL000015-006FR 2 USB A-B, 6 ft.
CBL000016-006FR 2 3.5mm to 3.5mm plug, M/M, 6 ft.
CBL000104-002MR 1 Display Port 1.2 to Display Port 1.2
TLX-RMM-U00D20
ADP-000019-R 1 RJ-45 to DB-9M
CBL000001-002MR 1 CAT5, 2 Meters
Supplied with all TLX10 Transmitters:
Supplied with all TLX20 Transmitters:
TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
Supplied with all Transmitters:
3.5mm 3.5mm
RJ45 RJ45
3.5mm to 3.5mm Audio Cable, 6 Feet (CBL000016-006FR) – 2 each
USB A-B Cable, 6 Feet (CBL000015-006FR) – 2 each
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Supplied with all Transmitters and Receivers:
CAT5 Serial Cable, 6 Feet (CBL000001-006FR) – 1 each
RJ45 to DB9 F & M Adapters (ADP-000025, ADP-000019)*
*See pin-outs in Appendix B, pg. 23
TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
Page 15
TLX10 and TLX20 CATx Cable Configurations
FPGA and Firmware Upgrade Applications
There are currently several versions of CATx (category 5/5e/6/6a/etc.) cables with RJ-45 connectors on
the market. Thinklogical recommends CAT6a 23 AWG Solid, Shielded and foiled (SFTP-
Shielded/Foiled Twisted Pair) Cabling for TLX applications, which can operate over channel lengths
of up to 100 meters. Assume a 30% derating for 26 AWG CAT6a cabling.
FPGA and Firmware Upgrade Applications are available through Thinklogical’s® Technical
Assistance Department. Please call us at 1-203-647-8700 and we’ll be happy to provide you with
all the assistance you’ll need to keep your system up and running at its optimum performance
level.
TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
TLX10 and TLX20 Extender Technical Specifications
Power Consumption
TLX10: Rx; 31 W @100 meters, Tx; 28 W @100 meters
TLX20: Rx; 33 W @100 meters, Tx; 31 W @100 meters
TLX10 Tx & TLX10 Rx
TLX20 Tx & TLX20 Rx
Dimensions:
Height: 1.25” (31.75mm)
Depth: 7.1875” (182.56mm)
Width: 7.625” (193.68mm)
Width (w/ brackets): 8.875” (225.43mm)
Supplied Cables
TLX-TMM-U00D10
ADP-000025-R 1 RJ-45 to DB-9F
CBL000001-002MR 1 CAT5, 2 Meters
CBL000015-006FR 2 USB A-B, 6 ft.
CBL000016-006FR 2 3.5mm to 3.5mm plug, M/M, 6 ft.
CBL000103-002MR 1 HDMI 1.4 / HDMI 1.4
TLX-RMM-U00D10
ADP-000019-R 1 RJ-45 to DB-9M
CBL000001-002MR 1 CAT5, 2 Meters
TLX-TMM-U00D20
ADP-000025-R 1 RJ-45 to DB-9F
CBL000001-002MR 1 CAT5, 2 Meters
CBL000015-006FR 2 USB A-B, 6 ft.
CBL000016-006FR 2 3.5mm to 3.5mm plug, M/M, 6 ft.
CBL000104-002MR 1 DisplayPort 1.2 / DisplayPort 1.2
TLX-RMM-U00D20
ADP-000019-R 1 RJ-45 to DB-9M
CBL000001-002MR 1 CAT5, 2 Meters
CATx Cable Distance
CAT6a 23 AWG: Up to 100 meters
CAT6a 26 AWG: Up to 70 meters
External Supply
Voltage
100-240 VAC, 47-63 Hz, Universal AC.
DC power supply, 5VDC/7A
Operating Temp
and Humidity
0° to 50°C (32° to 122 °F), 5% to 95% RH, non-condensing
Compliance
Approvals for US, Canada, and European Union
Warranty
12 months from date of shipment. Extended warranties available.
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TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
TLX10 and TLX20 Extender Audio Specifications
Line
Line In Voltage (max): 3.15 V p/p (1.11 Vrms, 3.15 dBu)
Line Out Voltage (max) into 1KΩ: 3.50 V p/p (1.24 Vrms, 4.10 dBu)
Frequency Response: 20-20kHz
Line In Impedance: 6.8KΩ
Line Out Impedance: 470Ω
Mic
Frequency Response: 20-20kHz
Mic In Voltage (max): 105 mV p/p (0.037 Vrms, -26.40 dBu)
Mic In Impedance: 60KΩ
Page 17
Standard TLX Extender Audio Line In/Out Configuration
Safety Requirements
Symbols Found on Our Products
Markings and labels on the product follow industry-standard conventions. Regulatory markings found on
the products comply with domestic and many international requirements.
Regulatory Compliance
Thinklogical’s® products are designed and made in the U.S.A.
Our products have been tested by a certified testing
laboratory and found to be compliant with the following
standards (both domestic USA and many international
locations):
North America
Safety
ANSI/UL60950-1: 1st Edition (2003)
CAN/CSA C22.2 No. 60950-1-03
LASER Safety
CDRH 21CFR 1040.10
Class 1 LASER Product
TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
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Electromagnetic Interference
US: FCC CFR47, Part 15, Class A
Canada: Industry Canada ICES-003 Issue 2, Revision 1
Europe: EN55022 Class A
Australia & New Zealand
This is a Class A product. In a domestic environment this product may cause radio interference, in
which case the user may be required to take adequate measures.
European Union
Declaration of Conformity
Manufacturer’s Name & Address: Thinklogical, LLC®
100 Washington Street
Milford, Connecticut 06460 USA
These products comply with the requirements of the Low Voltage Directive 72/23/EEC and the EMC
Directive 89/336/EEC.
Standards with Which Our Products Comply
Safety
CENELEC
LASER Safety
IEC60825:2001 Parts 1 and 2
Class 1 LASER Product
Electromagnetic Emissions
EN55022: 1994 (IEC/CSPIR22: 1993)
EN61000-3-2/A14: 2000
EN61000-3-3: 1994
IEC 600950-1 2nd Ed. 2005
Electromagnetic Immunity
EN55024: 1998 Information Technology Equipment-Immunity Characteristics
EN61000-4-2: 1995 Electro-Static Discharge Test
EN61000-4-3: 1996 Radiated Immunity Field Test
EN61000-4-4: 1995 Electrical Fast Transient Test
EN61000-4-5: 1995 Power Supply Surge Test
EN61000-4-6: 1996 Conducted Immunity Test
EN61000-4-8: 1993 Magnetic Field Test
EN61000-4-11: 1994 Voltage Dips & Interrupts Test
Supplementary Information
The following statements may be appropriate for certain geographical regions and might not apply to
your location.
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing
Equipment Regulations.
Cet appareil numérique de la classe A respecte toutes les exigencies du Règlement sur le matérial
brouilleur du Canada.
Warning! This is a Class A product. In a domestic environment, this product may cause
radio interference, in which case the user may be required to take corrective measures.
Note: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
Page 19
Thank you for choosing Thinklogical® products for your application.
We appreciate your business and are dedicated to helping you successfully use our products.
is always here to help you.
To contact us, please use the following telephone numbers and internet-based methods:
®
commercial environment. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications in which case the user
may be required to take adequate corrective measures at their own expense.
Note: This Class A digital apparatus complies with Canadian ICES-003 and has been
verified as being compliant within the Class A limits of the FCC Radio Frequency Device
Rules (FCC Title 47, Part 15, Subpart B CLASS A), measured to CISPR 22: 1993 limits and
methods of measurement of Radio Disturbance Characteristics of Information Technology Equipment.
Note:
magnetic fields
Note:
may be needed to comply with Immunity Requirements
The user may notice degraded audio performance in the presence of electro-
.
If using a keyboard that is noise susceptible, a ferrite ring on the keyboard cable
Product Serial Number
Thinklogical products have a unique serial number, which includes a date-code, printed on an adhesive
label that is affixed to the unit. The format for the date-code is 2 digits for the month, dash, 2 digits for the
year, plus at least four digits for a unique unit number. For example, 05-160127 indicates the unit was
built in the 5
th
month of 2016, and is unit number 127.
Connection to the Product
Connections and installation hardware for our products use industry-standard devices and methods. All
wiring connections to the customer equipment are designed to minimize proprietary or customized
connectors and cabling. Power connections are made with regionally appropriate power cords and
approved methods.
Customer Support
Thinklogical® is an engineering company and we will always do our best to ensure that you
receive any assistance you need directly from our most knowledgeable engineers.
We believe that the first line of support comes from the design
engineers that developed each particular product.
Therefore, your questions or issues will be handled promptly by our in-house engineers who are most
familiar with your products. We won’t be satisfied until you are satisfied.
TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
Page 20
Website
Check out our website for current product offerings, support information and general information about
all of the products we offer.
Our internet website offers product information on all current systems, including technical specification
sheets and installation guides (for viewing online or for download), product diagrams showing physical
connections and other information you might need.
Internet: www.thinklogical.com
Note: Most online documents are stored as Adobe Acrobat “PDF” files. If you do not have
the Adobe Acrobat reader needed to view PDF files, visit www.adobe.com for a download.
Email
Thinklogical® is staffed Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone. We will
always do our best to respond to your email inquiries promptly. Please use one of the following email
addresses:
info@thinklogical.com – Information on Thinklogical® and our products.
sales@thinklogical.com – Sales Department - orders, questions or issues.
support@thinklogical.com – Product support, technical issues or questions, product
repairs and request for Return Authorization.
Telephone
Thinklogical Operator 1-203-647-8700
Product & Customer Support: 1-203-647-8798
US Commercial & Canada Sales: 1-203-647-8715
US Federal Government Sales: 1-203-647-8716
Toll Free in the Continental US: 1-800-291-3211
International Sales (Europe, Middle East, Africa): 1-203-647-8704
International Sales (Asia Pacific, Central & Latin America): 1-203-647-8734
Please contact our expert sales staff in Milford, CT. We are here Monday through Friday from
8:30am to 5:00pm, Eastern Time Zone. We’ll provide a representative’s direct dial phone
number when you call.
If leaving a voice message, please provide a preferred time to call back so we may reach you at
your convenience.
Our switchboard attendant will direct your call during regular business hours. We have an
automated attendant answering our main telephone switchboard after regular business hours
and holidays. You can leave voice messages for individuals at any time.
Fax
Our company facsimile number is 1-203-783-9949. Please indicate the nature of the fax on your
cover sheet and provide return contact information.
Product Support
Thinklogical’s® support personnel are available Monday through Friday from 8:30am to 5:00pm,
Eastern Time Zone. If your application requires assistance at some time outside of our normal business
hours, please contact us beforehand and we will do our best to make arrangements to help you with your
Thinklogical® products. 1-203-647-8798.
TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
Page 21
If you need to return your Thinklogical® product to us for any reason, please get a
Return Merchandise Authorization Number (RMA#)
from Thinklogical’s Product Support Department (1-203-647-8798) before sending the unit in.
Warranty
Thinklogical, LLC® warrants this product against defects in materials and workmanship for a period of
one year from the date of delivery. Thinklogical, LLC® and its suppliers disclaim any and all other
warranties.
Note: Thinklogical, LLC® products carry a one year warranty, with longer term available at
time of purchase on most products. Please refer to your product invoice for your
product’s Warranty Terms & Conditions.
Defect remedy shall be the repair or replacement of the product, provided that the defective product is
returned to the authorized dealer within a year from the date of delivery.
If you wish to return your device, contact the Thinklogical, LLC® authorized dealer where you purchased
the device, or if you purchased directly, call Thinklogical, LLC at 1-800-291-3211 (USA).
Return Authorization
In the event you must return a product to Thinklogical® directly, please contact Customer Support at:
1-800-291-3211 or 1-203-647-8700.
Customer Support will ask you to describe the problem and will issue you a Return Merchandise
Authorization number (RMA#). Pack the device in its original box, if possible, and return it with the RMA#
printed on the outside of the box.
Note: DO NOT return a product to Thinklogical® without a Return Merchandise
Authorization.
Our Addresses
If you have any product issues or questions or need technical assistance with your Thinklogical® system,
please call us at 1-800-291-3211 (USA only) or 1-203-647-8700 and let us help. If you need to write us
or return a product, please use the following address:
Return address for products with Return Merchandise Authorization:
Thinklogical, LLC®
Attn: RMA#
100 Washington Street
Milford, CT 06460 USA
PHONE: 1-203-647-8700
Website: www.thinklogical.com
Facebook: www.facebook.com/ThinklogicalUSA
LinkedIn: www.linkedin.com/company/thinklogical
Google+: http://plus.google.com/u/0/109273605590791763795/about
YouTube: www.youtube.com/user/thinklogicalNA
Twitter: @thinklogical
TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
Appendix A: TLX CATx Video & KVM Quick Start Guide
Page 22
TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
Appendix B: RJ45 to DB9 Adapter Pin-outs
TLX-Receiver
TLX-Transmitter
Page 23
TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
Appendix C: FPGA Program Code Update Procedure
Page 24
TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
Page 25
Appendix D: EDID and DDC for TLX Modules
Display Data Channel (DDC) is a VESA standard transport medium between a CPU’s graphics adapter
and monitor used to pass EDID.
Note: Most
graphics adapters
will not boot if a
valid EDID table is
not received at
power up.
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How to Change DDC Modes
The TLX10 and TLX20 have no LCD or Navigation buttons, therefore the MGMT Port must
be used to change DDC modes.
1. Connect an active Ethernet cable to the module’s MGMT Port.
2. Open a Telnet session to the CATx Extender using PuTTY (an SSH and Telnet Client available for
Linux and Windows). PuTTY is an open source program, downloaded for free at www.putty.org.
3. The login ID and Password are both admin
TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
4. The Main Menu will appear.
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5. Type 5 and <ENTER> to access the Video Parameters
6. The Video Parameters window will open (above). Select 1: Set DDC PROM Emulation Mode.
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7. The default DDC Mode is Dynamic. To change modes, type y and <ENTER>.
8. To change the DDC Mode to Static, for example, type 2, then <ENTER>
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9. The DDC Mode has now been changed to Static.
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How to Change the IP Address of a CATX Extender
1. Connect an Ethernet cable to the module’s MGMT port.
2. Open a Telnet session to the CATx Extender using PuTTY (an SSH and Telnet Client available for
Linux and Windows). PuTTY is an open source program, downloaded for free at www.putty.org.
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3. Once connected via MGMT Port, the address can be changed to the user’s preference using
Option 2 (2: Network Parameters) on the Main Menu.
4. The extender can be configured with a new static IP address or configured using DHCP. By
default, the extender has a static IP address of 192.168.1.101.
TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
How to Configure a PC with a Static IP Address
1. On the PC monitor’s bottom tool bar, click on the Network icon (below).
2. Click on Open Network and Sharing Center (below).
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3. Click on Change adapter settings
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4. Right click on the adapter to be configured (Local Area Connection in this example) and
select Properties.
5. Select Internet Protocol Version 4
(TCP/IPv4), then click on Properties.
TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
6. Click on the Use the Following IP
address button.
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7. Enter a Network address (192.168.1 in this example) and a Host address (43 in this example) in the
IP address: box as shown below.
8. Click on Subnet mask: The default address will appear automatically.
9. Enter the Default gateway address (the Network address 192.168.75 and 1 for the Host address).
10. Click OK to complete the process.
TLX CATx Extension Products Manual thinklogical® Rev. B, August 2016
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