Thinklogical MX48 User Manual

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KVM Matrix Switch

Thinklogical, LLC

100 Washington Street

Milford, Connecticut 06460 U.S.A.

Telephone: 1-203-647-8700

Fax: 1-203-783-9949

www.thinklogical.com

PRODUCT MANUAL

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MX48 Router

Thinklogical® LLC 100 Washington Street Milford, Connecticut 06460 U.S.A. Telephone: 1-203-647-8700

All trademarks and service marks are property of their respective owners.

Subject: MX48 Router Product Manual Revision: F, December 2014

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Table of Contents

PREFACE................................................................................................................................................ 1

About Thinklogical ............................................................................................................................. 1

Note and Warning Symbols ............................................................................................................... 2

Laser Informationl .............................................................................................................................. 2

1 Introduction ....................................................................................................................................... 3

1.1 Product Overview ....................................................................................................................... 3

1.2 Contents ...................................................................................................................................... 3

1.3 Laser Information ....................................................................................................................... 4

1.4 Theory of Operation ................................................................................................................... 5

MRTS Technology ........................................................................................................................... 5

2 System Features ................................................................................................................................ 6

2.1 General System Features .......................................................................................................... 6

2.2 MX48 Technical Specifications ................................................................................................. 7

2.3 MX48 Modules ................................ ................................................................ ............................ 8

Power Supplies ................................................................................................................................ 8

Fan Tray ........................................................................................................................................... 8

Controller Card ................................................................................................................................. 9

Input/Output Cards ......................................................................................................................... 11

2.4 Firmware ................................................................................................................................... 12

On Screen Display (OSD) - Firmware Option ................................................................................. 12

Upgrades ....................................................................................................................................... 12

3 Connecting to the MX48 .................................................................................................................. 13

3.1 Pluggable SFP+ ........................................................................................................................ 13

3.2 Fiber Optic Cable ...................................................................................................................... 14

Requirements ................................................................................................................................. 14

Handling Fiber Optic Cable ............................................................................................................ 14

Installing Fiber into Input/Output Cards .......................................................................................... 14

Removing Fiber from Input/Output Cards ....................................................................................... 14

3.3 Connecting to a Control Computer ......................................................................................... 14

3.4 Connecting to Thinklogical® Velocity Extenders ................................................................... 14

Connecting to the Receiver ............................................................................................................ 14

Connecting to the Transmitter ........................................................................................................ 15

4 Set-Up and Installation .................................................................................................................... 15

4.1 Order of Installation Events ..................................................................................................... 16

5 How to Install/Replace Modules ..................................................................................................... 16

5.1 How to Install or Replace Input/Output Cards ........................................................................ 16

5.2 How to Install or Replace a Controller Card ........................................................................... 17

5.3 How to Replace a Fan Tray ................................ ...................................................................... 17

5.4 How to Replace a Power Supply ............................................................................................. 18

6 Regulatory & Safety Compliance .................................................................................................... 18

6.1 Safety Requirements ................................................................................................................ 18

Symbols found on the product ........................................................................................................ 18

Regulatory Compliance .................................................................................................................. 18

North America ................................................................................................................................ 18

Australia & New Zealand ................................................................................................................ 19

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European Union ............................................................................................................................. 19

MADE IN USA

6.2 Standards with Which Our Products Comply ......................................................................... 19

6.3 Supplementary Information ..................................................................................................... 19

Product Serial Number ................................................................................................................... 20

Connection to the Product .............................................................................................................. 20

7 How to Contact Us ................................................................ ........................................................... 20

7.1 Customer Support .................................................................................................................... 20

Website .......................................................................................................................................... 21

Email .............................................................................................................................................. 21

Telephone ...................................................................................................................................... 21

Fax ................................ ................................................................................................ ................. 21

7.2 Product Support ....................................................................................................................... 22

Warranty ........................................................................................................................................ 22

Return Authorization....................................................................................................................... 22

Our Address ................................................................................................................................... 22

APPENDIX A: ORDERING INFORMATION ................................ .......................................................... 23

APPENDIX B: QUICK START GUIDE .................................................................................................. 24

APPENDIX C: MX48 TOUCHSCREEN ................................................................................................. 25

APPENDIX D: X4 CONFIGURATOR SOFTWARE ............................................................................... 27

APPENDIX E: SECURE APPLICATIONS ............................................................................................. 42

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PREFACE

Thinklogical, LLC® 100 Washington St.

Milford, CT 06460

2014

2013

We, the Thinklogical team, are committed to understanding and

exceeding our customers’ requirements, the first time and every time.

About Thinklogical

Thinklogical is the leading manufacturer and provider of fiber optic KVM, video, audio, and peripheral extension and switching solutions used in video-rich, big-data computing environments.

Thinklogical offers the only fiber optic KVM matrix routers in the world that are accredited to The Common Criteria, EAL4 and TEMPEST.

Governments, entertainment, scientific and industrial customers worldwide rely on

Thinklogical’s products and solutions for security, high performance, continuous operation

and ease of integration. Thinklogical products are designed and manufactured in the USA and are certified to the ISO 9001-2008 standard.

Thinklogical is headquartered in Milford, Connecticut and is privately held by Riverside Partners, LLC, Boston, MA (http://www.riversidepartners.com). For more information about Thinklogical products and services, please visit www.thinklogical.com.

Follow Thinklogical on LinkedIn at http://www.linkedin.com/company/thinklogical and on Facebook at http://www.facebook.com/ThinklogicalUSA

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BEFORE STARTING ANY PROCEDURE, IT IS RECOMMENDED

THAT YOU READ THE INSTRUCTIONS THOROUGHLY!

CLASS 1 LASERS do not require any special precautions under conditions of normal use.

SFP

Modules

Fiber-Optic Cables

Class 1 Lasers

Note and Warning Symbols

Throughout this manual you will notice certain symbols that bring your attention to important information. These are Notes and Warnings. Examples are shown below.

Note: Important Notes appear in blue text preceded by a yellow exclamation point

symbol, as shown here.

A note is meant to call the reader’s attention to helpful information at a point in the text that is relevant to the subject being discussed.

Warning! All Warnings appear in red text, followed by blue text, and preceded by a red

stop sign, as shown here.

A warning is meant to call the reader’s attention to critical information at a point in the text that is relevant to the subject being discussed.

Laser Information

Thinklogical Routers

are designed and identified as

Class 1 LASER products.

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1 Introduction

1.1 Product Overview

The MX48 is a compact, high performance router and non-blocking matrix switch for complete, end-toend routing of video and peripheral signals over multi-mode or single-mode fiber optic cable. Being protocol agnostic the router supports a variety of formats, DVI, Dual-link DVI, 3G, HD, SD SDI, Dual-link SDI, USB 1.0, USB 1.1, USB 2.0, FireWire 800, serial, and audio. This highly reliable and resilient router is expandable from 16 x 16 up to 48 x 48. This allows for flexible deployment configurations for a variety of small to medium sized computing environments such as corporate conference rooms, hospital or higher education presentation rooms, regional or local broadcast facilities, or small post production houses. The MX48 Router is available with LC-type fiber connectors.

1.2 Contents

When you receive your Thinklogical® MX48 Router, you should find the following items:

 MX48 Chassis (includes Power Module, Fan Tray Unit, and Controller Card)  Touchscreen (available as front mount, rack mount or standalone)  Power Cord – PWR-000056-R (International connections may differ)  CAT5 Cable Assembly, 15 Feet – CBL000001-015FR  Product Manual CD  Product Quick Start Guide  Chassis Options (Spares):

 Fail-Over Controller Card – MXM-000001  Spare Fan Tray – MXM-000002  Spare Power Module – MXM-000003  Data Upstream/Downstream Re-timer Card, 16 Ports – MXM-000T16

The MX48 is offered with a Touchscreen which allows the user to easily make connections with minimal set up time. The Touchscreen is available in the following three options, depending on the user’s needs: Front-Mounted, Rack-Mounted, or Standalone. See Appendix C: Touchscreen for more details.

Figure 1: MX48 Router with Front-Mounted Touchscreen (MXR-000048-FM)

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CLASS 1 LASERS do not require any special precautions under conditions of normal use.

Figure 2: MX48 Router with Rack-Mounted Touch Screen configuration (MXR-000048-RM).

Figure 3: MX48 Router with Standalone Touchscreen (MXR-000048-SA)

The MX48 Router ships configured to customer specifications. All physical connections to the product use industry-standard connectors.

1.3 Laser Information

The MX48 is designed and identified as

Class 1 LASER products

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1.4 Theory of Operation

MRTS Technology

All new products are designated with our

“Powered by MRTS Technology” logo.

Video 1 &

Video 2

Data Downstream

Video 1 & Data Downstream

Data Upstream

Velocity

Switch

Fabric

SFP+ A

(Video/data IN,

data OUT)

SFP+ A

(Video/data OUT,

data IN)

SFP+ B

(Video IN)

SFP+ B

(Video OUT)

Digital Crosspoint Switch

Dual Head or Dual

Link DVI Source

DCS input

Velocity

Dual Head or Dual Link DVI Destination DCS output

UPSTREAM

DOWNSTREAM

MRTS Technology

Thinklogical® MX48 Router is used together as a system with our Thinklogical Velocity Extenders utilizing breakthrough, patent-pending technology for transmission and reception of DVI, keyboard, mouse, and high-speed data peripherals. This technology, known as Multi Rate Transmission System (MRTS), provides end-to-end data transmission with unparalleled performance. This new, unique optic platform enables multiple data streams to be transmitted long distances over single or multiple fibers with complete reconstruction of the data clock at the destination end point. The result is perfect synchronization with each transmitted stream.

MRTS is a highly reliable technology and delivers powerful benefits to our customers when combined with our new SFP+ optics. The new MRTS Technology has the ability to transport every frame of a 1920 x 1200 @ 60Hz (or higher) video stream with no compression, along with all desktop peripherals (keyboard, mouse, etc., including 480Mbps USB 2.0) with no perceptible latency. Moreover, these signals can be transmitted distances from just a few meters up to 40 kilometers over single-mode or multi-mode fibers.

MRTS allows for traditional AV implementations and video routing to be incorporated into the same switch fabric, providing greater value, flexibility, performance and security. Additional unique capabilities include the ability to support 6.25Gbps bandwidth per stream, between 50% and 100% higher than our nearest competitors (typically 1.485Gbps to 3.2Gbps). This is significant because a single DVI stream requires a 5.4Gbps data rate to accommodate the 165MHz of video data. Our competitor’s lower bandwidth capability is generally manifested in either dropped frames or lower resolution associated with compressing schemes. Not so with MRTS Technology.

Figure 4: MRTS Technology

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2 System Features

2.1 General System Features

Each MX48 Router System includes the following features:

 Configurations include: 16 x 16, 32 x 32, 48 x 48  Fiber Optic Non-Blocking Matrix Router  Each Video Connection Supports 6.22 Gbps  Single-Mode and Multi-Mode Fiber Optic Capability  Coaxial SFP Modules for SDI/HD and SDI/3G Video  Redundant, Hot-Swappable and Current Sharing Power Supply Modules  Hot Swappable, 16 Port Scalability for In and Out Cards  Hot Swappable SFP+ Optical Port Connections  Hot Swappable Fan Tray with Annunciator Port (for Alarms)  Hot Swappable Fail-Over Controller Card (optional)  Controllable via LAN or Serial Connection  SNMP Control Protocol  Control/Administration X4 Configurator GUI Included  Multi-casting and Macros Supported  Protocol Agnostic  Compatible with all Thinklogical’s  Compatible with all Thinklogical’s

If you ordered an EAL/4 certified unit, please verify that you have received the proper materials. The router should be labeled as (MXR-000048 REV B). This information is located on a sticker on the rear panel of your router along with the serial number information. Please also check that you have the correct version of the Matrix Router 48 Data Input/Output Cards (MXM-D00016 Rev A). This information is located on a sticker on the card along with serial number information.

Video and KVM Extension Systems

SDI Xtreme 3G+ Extension Systems

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2.2 MX48 Technical Specifications

Chassis

Dimensions:

MX48 with Front-Mounted Touchscreen

Rack Size: EIA 19" (482.6 mm) Height: 3 RU-5.22” (133 mm) Depth: 14.93" (379 mm) Width: 17.49" (437 mm)

MX48 Chassis

Rack Size: EIA 19" (482.6 mm) Height: 3 RU-5.22” (133 mm) Depth: 14.93" (379 mm) Width: 17.49" (437 mm)

Rack-Mounted Touchscreen

Rack Size: EIA 19" (482.6 mm) Height: 3 RU-5.22” (133 mm) Depth: 3" (76.2mm) Width: 17" (431.8 mm)

Tolerance: ± .039"; (.991 mm) Weight: 20 lbs (9.1 kg)

Shipping Weight: 50 lbs (22.7 kg) Power Consumption: 200 watts fully loaded

Supply Voltage: 100-240 VAC, 47-63 Hz,

Universal AC Power Supply

Ports

16 x 16 minimum / 48 x 48 maximum

Alarm Relay

Contacts

Maximum DC: 1A at 30VDC Maximum AC: 0.3A at 125VAC Contact resistance maximum: 100 mΩ

Touchscreen

Resistive, for use with stylus pen (included)

Operating Temp

and Humidity

0° to 50°C (32° to 122 °F), 5% to 95% RH, non-condensing

Power

Requirements

AC Input: 100-240VAC, 47-63 Hz

Universal AC Power Supply

Compliance

Approvals for US, Canada, and European Union (pending)

Warranty

12 months from date of shipment. Extended warranties available.

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2.3 MX48 Modules

The inspired modular approach of the MX48 allows for all critical system components including power supplies, cooling fans and pluggable optics (SFP+) to be hot-swappable, thus minimizing business impact in the unlikely event that a component should fail.

Figure 5: Rear Panel View of MX48

Power Supplies

One power supply is standard with the MX48 Chassis. However, an optional dual, redundant power supply is available to ensure continuous, uninterrupted power. The supplies are current sharing, which means the supplies share the load equally. If a power supply were to fail, the single power supply can handle the entire current load of the MX48 system. Although the router functions properly with one Power Module, it is recommended that, for redundancy, both Modules be connected to two independent power sources. Additionally, the hot-swappable feature allows for easy replacement of a module without interrupting the router’s system functionality.

Fan Tray

The MX48 uses 3 DC fans all located conveniently in one modular fan tray. The tray is designed to move air horizontally through the enclosure. This hot-swappable fan tray allows for easy replacement of the module (in case of failure) without interrupting the system functionality. Any 2 DC fans will adequately cool either system.

The Fan Tray is also equipped with an Annunciator Port for the use of alarms. The system alarms can be configured to trigger an external control system or generate email notifications.

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Figure 6: MX48 Fan Tray with Alarm Annunciator

The Critical Hardware Alarms are as follows:

Figure 7: Alarm Descriptions and Drawing for the MX48

Controller Card

The hot-swappable Controller Card connects the Router to an External CPU. The serial port can also be used for 3rd party controller integration (such as Crestron, AMX or home-spun interfaces). Also, the X4

Configurator Software (Appendix D) can be used to control the Router via the LAN port.

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The External Control CPU running X4 Configurator Software must meet the following minimum requirements:

 RedHat EL5.3 installed (or CentOS 5.3) (32-bit, not 64-bit, version)  Windows XP, Windows 7  Mac OS X  1 Gig RAM  1 DVD drive  VGA and/or DVI video port  USB or PS2 Keyboard / Mouse  2 network ports (Port 1 - system maintenance, Port 2 - dedicated to MX48  20 Gig (minimum) hard drive

If the MX48 Router is to be controlled via Ethernet, it will require a static IP address. This value can be set via the DIP switch to the values listed below. Factory default setting will be 192.168.13.15.

Figure 8: MX48 Router DIP Switch Locations and Setting

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The simplest network connection is an isolated network with only the MX48, the control server, and any control clients using static IP addresses. The MX48 can be set to any of the above settings. The control server must be at 192.168.13.9, and the control clients could then be set to any other addresses in the

192.168.13.X family. If static IP addresses for the control server and its clients are not possible, then the control server will

require two (2) network interfaces with one interface set to the static address 192.168.13.9 and dedicated to the MX48 Router(s) while the other network interface can be configured as required by the facility's network administrator.

A Back-Up Controller Card is optional to ensure uninterrupted functionality if the Primary Controller Card should fail or need to be replaced. The Primary Controller Card should always be in the left controller slot. This card must have a LAN connection that allows it to communicate with both the Primary Controller and a server having an IP address of 192.168.13.9. Without this interface the backup controller will never take control of the router.

Input/Output Cards

The hot-swappable Input/Output (I/O) cards provide excellent in-service expansion capabilities in convenient sets of 16 ports per I/O card for the MX48, thus allowing re-configuration without interrupting signal processing.

Each I/O card consists of one Transmit (T) and one Receive (R) optic per port. I/O Cards are available with LC-type fiber connectors and can be assembled with Single-mode or Multi-mode optics (SFP+). Each individual I/O Card lists the ports as 1 through 16 (right to left) on the MX48.

Figure 9: Input / Output Port Numbering on the MX48

The Fan Tray module lists the port numbers (all numbering is bottom to top, right to left (see Figure 9). An LED located on each I/O card indicates when power is ON to that card.

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Figure 10: The MX48 I/O Card and Controller Card

2.4 Firmware

On Screen Display (OSD) - Firmware Option

The X4 Configurator can be accessed and controlled via an OSD (on-screen display) technology. The X4 Configurator software can be installed on a designated OOB (out-of-band) PC which users can access from their workstation. A preconfigured hot-key sequence will deliver the X4 Configurator GUI

straight to the user’s desktop monitor. The user can then select the defined sources and destinations

that they wish to connect. While a user is making the connections, they have exclusive use of the OOB PC. Once they have completed their connections the OOB PC becomes available for the next user. The OOB PC that has the X4 Configurator loaded on it has a built in time out function, therefore the PC cannot be taken out of service for an extended period of time. The time outs can be set in increments of one second. Typical time outs are in the order of 10 seconds.

Upgrades

Firmware upgrades are available through Thinklogical®. For technical assistance, please call us at 1-203-647-8700.

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3 Connecting to the MX48

All physical connections to the product use industry-standard connectors. Non-supplied cables that may be needed are commercially available. All connections are found on the rear of the unit.

3.1 Pluggable SFP+

The SFP+ Optical Module is an 8Gbs Short-Wavelength Transceiver designed for use in bi-directional Fiber Optic Channel links. The modules are hot-pluggable and operate with 3.3VDC.

Each Input and Output card contains rows of SFP+ modules that serve as the fiber-optic couplers for the fiber cables to and from the Thinklogical TX and RX Extenders. Individual cards can be removed for ease of access to the SFP+ modules.

Always use dust caps to protect against damage when a fiber optic connector is not attached to its coupling device (fiber optic equipment, bulkheads, etc.)

Figure 11: SFP+ Module; it is good practice to install dust plugs in unused SFP+s

Each I/O card can have as many as 16 SFP+s for an MX48, each mounted within a grounded metal enclosure. Each SFP+ module is locked into its enclosure with a built-in latch handle that can be opened for removal or locked for installation.

Figure 12a: SFP+ latch closed Figure 12b: SFP+ latch open

The latch handle spans the two LC ports and arrows printed on the handle indicate which port is an INPUT ( ) and which is an OUTPUT ( ).

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3.2 Fiber Optic Cable

Requirements

Thinklogical recommends SX+ Laser Enhanced (50µm) fiber for your MX48 Router and Velocity Extension System. Multi-mode fiber has the ability to extend up to a maximum of 1000m, where Singlemode fiber has the ability to extend distances beyond 1000m.

Handling Fiber Optic Cable

Unlike copper cabling, fiber optic cable requires special handling. A small speck of dust or a scratch to the ferrule tip (the end of the connector) can attenuate the optical signal so that it becomes unusable.

Warning! The ends of the connectors (the ferrule) should never come in contact with

any foreign object, including fingertips.

Warning! Minimum bend radius must be 1.5”. Be careful not to pinch or kink the fiber

when using ties.

Installing Fiber into Input/Output Cards

Step 1: Grasp the LC connector of the fiber optic cable by the sides and remove the dust cap. Step 2: Open the LC retractable and carefully insert the fiber connector into the SFP+ port until it locks

into place.

Removing Fiber from Input/Output Cards

Step 1: The LC connector has a locking feature that can be released by depressing the latch-release tab

located on the side of the connector. With the tab depressed, slowly remove the cable by pulling the connector straight out of the SFP+ port.

Step 2: Immediately install a dust cap on the ferrule to protect the fiber tip.

3.3 Connecting to a Control Computer

Note: The Control Computer is supplied separately from the MX Router.

The MX48 is controlled via a dedicated external Control module. This allows for customization as

well as ease of control and administration with access provided via a network connection (browser).

3.4 Connecting to Thinklogical® Velocity Extenders

The MX48 is designed to work with any Thinklogical® product designed with the MRTS technology (e.g. Velocity Extenders). The MX48 and Velocity Extenders are a new, unique class of cost-effective matrix switching and KVM extension designed for a variety of high-performance computing environments. Comprised of a fiber-in, fiber-out matrix switch and a fiber-optic KVM extender (with a transmitter and receiver), this complete system provides transparent and secure routing, switching and extension of video and high-speed data peripherals to remote destinations with ease.

Connecting to the Receiver

The Velocity Receiver serves as the Destination (desktops, theaters, conference rooms, editing suites, control consoles, video walls, etc). Depending on your configuration, your KMASS devices (audio, keyboard, mouse, etc) are first connected to the Receiver using standard cables. Power can then be

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supplied to the unit. The Receiver then connects to the MX48 Receiver (Downstream) ports using fiber (Multi-mode fiber for distances up to 1000m; Single-mode fiber for distances beyond 1000m).

Connecting to the Transmitter

The Transmitter serves as the Source (computer and video entities). Depending on your configuration, your local KMASS devices (keyboard, mouse, etc) are first connected. The video sources (e.g. computers) are then connected followed by any local video devices. Power can then be supplied to the unit. The Transmitter connects to the MX48 Transmitter (Upstream) ports using fiber (Multi-mode fiber for distances up to 1000m; Single-mode fiber for distances beyond 1000m).

Figure 13: Connecting Thinklogical VelocityKVM-24 Extenders to the MX48

4 Set-Up and Installation

Note: Insure that all thumb screws are finger tight so that all the modules are properly

held in the chassis.

1. Carefully remove the MX48 Router from its shipping container. Inspect the router to make certain that no damage occurred during shipment.

2. All of the I/O cards are installed at the factory to meet the configuration. Insure that the I/O cards are properly seated in the unit. All of the I/O cards have thumb screw retainers.

3. After checking the I/O cards, go to the bottom of the unit. There is a power supply located in the bottom part of the chassis. Verify that the power supply is secure in the chassis.

4. Located to the right of the power module is a fan tray. The fan tray has thumb screws holding it into the chassis. Verify that the fan tray is secure. Cooling is accomplished by

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the fan trays and fans in the power supply units. Air is forced into the chassis from the fan tray. This cools the vertically mounted I/O cards, the integrated circuits on the Backplane, as well as removing any heat generated by the power module.

Note: If mounting the chassis in a rack, insure that none of the fans have restricted air

flow.

5. The temperature in the chassis is monitored in several locations. The power supply has an internal temperature sensor that is monitored constantly for any conditions that may indicate a problem. Other temperature sensors are mounted in the fan trays, on the Controller card(s), on the I/O cards, and on the Backplane.

Note: If any of these sensors detect an over temperature condition, power will be

removed from all sensitive components and the system will shut down.

6. As a further safeguard, all fan speeds are monitored and any fan speed that does not meet specification will cause the unit to set alarm condition.

Warning! Do not remove the Front Door when the unit is powered. The Backplane

Integrated Circuits will overheat when operating without the Front Door attached.

Note: All of these conditions send out notifications prior to shut down. For a detailed list

of the alarm descriptions, see Figure 7: Alarm Descriptions and Drawing on page 7.

8. When the MX Router has been inspected and found to be in good condition, the installation process can begin.

4.1 Order of Installation Events

Please refer to the Quick Start Guide included with your products for detailed instructions. The Quick Start Guide is also available in Appendix B.

5 How to Install/Replace Modules

5.1 How to Install or Replace Input/Output Cards

Note: A shutdown is not required prior to installing/replacing Input/Output Cards.

Step 1

Turn the two thumbscrews counterclockwise until they disengage from the chassis. Pull the card out using both handles.

Warning! Do not pull on the thumbscrews when removing the module – damage may

occur!

If a blank panel is present, remove the blank panel from the desired location using the thumbscrews.

Step 2

Place the new module upright so that the POWER LED is on the top. Grasp the module by the handles or by the outer edge of the aluminum housing. The card should slide freely until it reaches the backplane connector. At this point, use just enough force to firmly engage the card with the mating connector.

Warning! If the module does not slide into the connector, do not force it! Damage may

occur. Remove the card and start over.

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Step 3

Once the module is completely seated, hand-tighten the thumbscrews.

Warning! Do not tighten the thumbscrews with a screwdriver.

5.2 How to Install or Replace a Controller Card

Note: When using a single Controller, the left Controller slot is always Primary.

Note: Replacing the Controller Card will interrupt service.

Step 1

Turn the thumbscrews counterclockwise until they disengage from the chassis. Pull the Controller Card out using both black handles.

Step 2

Place the new module upright so that the ACTIVE LED is on the top. Grasp the module by the handles or by the outer edge of the aluminum housing. The card should slide freely until it reaches the backplane connector. At this point, use just enough force to firmly engage the card with the mating connector.

Warning! If the module does not slide into the connector, do not force it! Damage may

occur. Remove the card and start over.

Step 3

Once the module is completely seated, hand-tighten the thumbscrews.

Warning! Do not tighten the thumbscrews with a screwdriver.

5.3 How to Replace a Fan Tray

The MX48 uses three DC fans to move air horizontally through the enclosure. Be sure not to block the air vents on the front and rear of the unit, and leave at least 2” of space on both sides.

Note: Be sure to leave adequate ventilation space on both sides of the units (2”

minimum), especially if units (e.g. Extenders) are being stacked above or below the

MX48 Router.

Note: No shutdown is required prior to replacing the Fan Tray.

Step 1

Turn the four thumbscrews counterclockwise until they disengage from the chassis.

Step 2

Pull the Fan Tray module out using both black handles.

Step 3

Place the new module so that the aluminum housing is on the bottom. Hold the new Fan Tray by the black handles and slide the aluminum housing into the black card guides.

Warning! Do not operate the unit without a Fan Tray installed for greater than 10

minutes.

Step 4

Hand-tighten the thumbscrews.

Warning! Do not tighten the thumbscrews with a screwdriver.

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5.4 How to Replace a Power Supply

Warning! Disconnect the power cord before proceeding!

Note: If ONE power supply is installed: shutdown IS required.

If TWO power supplies are installed, shutdown IS NOT required.

The Power Modules are universal input 120-240VAC 50-60Hz. Use the proper power cord for your region (supplied with the unit). Although the router functions properly with one Power Module, it is recommended that both Modules preferably be connected to two independent power sources (for redundancy).

Step 1

Grasp the black handle with one hand.

Step 2

Slide the green tab to the left with the other hand.

Step 3

Pull the Power Module out of the chassis.

Step 4

Insert the new Power Module into the chassis and slide it in until it reaches the backplane connector. The module should slide freely until it reaches the backplane connector. At this point, use just enough force to firmly engage the card with the mating connector.

Warning! If the module does not slide into the connector, do not force it! Damage may

occur. Remove the module and start over.

6 Regulatory & Safety Compliance

Note: The following Safety and Compliance Declarations are pending approval.

6.1 Safety Requirements

Symbols found on the product

Markings and labels on the product follow industry-standard conventions. Regulatory markings found on the products comply with domestic and many international requirements.

Regulatory Compliance

Thinklogical®’s MX48 is designed and made in the U.S.A. MX48 has been tested by a certified testing laboratory and found to be compliant with the following standards (both domestic USA and many international locations):

North America

Safety

ANSI/UL60950-1: 1st Edition (2003) CAN/CSA C22.2 No. 60950-1-03

LASER Safety

CDRH 21CFR 1040.10 Class 1 LASER Product

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Electromagnetic Interference

FCC CFR47, Part 15, Class A Industry Canada ICES-003 Issue 2, Revision 1

Australia & New Zealand

This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures.

European Union

Declaration of Conformity

Manufacturer’s Name & Address: Thinklogical®

100 Washington Street Milford, Connecticut 06460 USA Telephone 1-203-647-8700

These products comply with the requirements of the Low Voltage Directive 72/23/EEC and the EMC Directive 89/336/EEC.

6.2 Standards with Which Our Products Comply

Safety

CENELEC EN 60950-1, 1st Edition (2001)

LASER Safety

IEC60825:2001 Parts 1 and 2 Class 1 LASER Product

Electromagnetic Emissions

EN55022: 1994 (IEC/CSPIR22: 1993) EN61000-3-2/A14: 2000 EN61000-3-3: 1994

Electromagnetic Immunity

EN55024: 1998 Information Technology Equipment-Immunity Characteristics EN61000-4-2: 1995 Electro-Static Discharge Test EN61000-4-3: 1996 Radiated Immunity Field Test EN61000-4-4: 1995 Electrical Fast Transient Test EN61000-4-5: 1995 Power Supply Surge Test EN61000-4-6: 1996 Conducted Immunity Test EN61000-4-8: 1993 Magnetic Field Test EN61000-4-11: 1994 Voltage Dips & Interrupts Test

6.3 Supplementary Information

The following statements may be appropriate for certain geographical regions and might not apply to your location.

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This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Cet appareil numérique de la classe A respecte toutes les exigencies du Règlement sur le matérial brouilleur du Canada.

Warning! This is a Class A product. In a domestic environment, this product may cause

radio interference, in which case the user may be required to take corrective measures.

Note: This equipment has been tested and found to comply with the limits for a Class A

digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications in which case the user may be required to take adequate corrective measures at their own expense.

Note: This Class A digital apparatus complies with Canadian ICES-003 and has been

verified as being compliant within the Class A limits of the FCC Radio Frequency Device Rules (FCC Title 47, Part 15, Subpart B CLASS A), measured to CISPR 22: 1993 limits and methods of measurement of Radio Disturbance Characteristics of Information Technology Equipment.

Note:

electromagnetic fields

Note:

may be needed to comply with Immunity Requirements

The user may notice degraded audio performance in the presence of

If using a keyboard that is noise susceptible, a ferrite ring on the keyboard cable

Product Serial Number

Thinklogical products have a unique serial number, which includes a date-code, printed on an adhesive label that is affixed to the unit. The format for the date-code is 2 digits for the month, dash, 2 digits for the year, plus at least four digits for a unique unit number. For example, 05-140125 indicates the unit was built in the 5th month of 2014, and is unit number 125.

Connection to the Product

Connections and installation hardware for our products use industry-standard devices and methods. All wiring connections to the customer equipment are designed to minimize proprietary or customized connectors and cabling. Power connections are made with regionally appropriate power cords and approved methods.

7.0. How to Contact Us

7.1. Customer Support

Thinklogical® is an engineering company and you will receive the information you require directly from our most knowledgeable engineers.

We believe that the first line of support comes from the design

engineers that developed each particular product.

Therefore, your questions or issues will be handled promptly by our in-house engineers who are most familiar with your products.

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Thank you for choosing Thinklogical® products for your application.

We appreciate your business and are dedicated to helping you successfully use our products.

is always here to help you.

To contact us, please use the following telephone numbers and internet-based methods:

Website

Check out our website for current product offerings, support information and general information about all of the products we offer.

Our internet website offers product information on all current systems, including technical specification sheets and installation guides (for viewing online or for download), product diagrams showing physical connections and other information you might need.

Internet: www.thinklogical.com

Note: Most online documents are stored as Adobe Acrobat “PDF” files. If you do not have

the Adobe Acrobat reader needed to view PDF files, visit www.adobe.com for a download.

Thinklogical® is staffed Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone. We will do our best to respond to your email inquiries promptly. Please use the following email addresses:

info@thinklogical.com – Information on Thinklogical® and our products. sales@thinklogical.com – Sales Department - orders, questions or issues. support@thinklogical.com – Product support, technical issues or questions, product repairs and

request for Return Authorization.

Telephone

Product & Customer Support: 1-203-647-8700 US Commercial & Canada Sales: 1-203-647-8769 US Federal Government Sales: 1-203-647-8716 Toll Free in the Continental US: 1-800-291-3211 International Sales (Europe, Middle East, Africa): 1-203-647-8704 International Sales (Asia Pacific, Central & Latin America): 1-203-647-8734 Fax: 1-203-783-9949

Please contact our expert sales staff in Milford, CT. We are here Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone. We’ll provide a representative’s direct dial phone number when you call.

If leaving a voice message, please provide a preferred time to call back so we may reach you at your convenience.

Our switchboard attendant will direct your call during regular business hours. We have an automated attendant answering our main telephone switchboard after regular business hours and holidays. You can leave voice messages for individuals at any time.

Fax

Our company facsimile number is 1-203-783-9949. Please indicate the nature of the fax on your cover sheet and provide return contact information.

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7.2. Product Support

If you need to return your Thinklogical® product to us for any reason, please get a

Return Merchandise Authorization Number (RMA#)

from Thinklogical’s Product Support Department (1-203-647-8700) before sending the unit in.

Thinklogical’s® support personnel are available Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone. If your application requires assistance at some time outside of our normal business hours, please contact us beforehand and we will do our best to make arrangements to help you with your Thinklogical® products.

7.2.1. Warranty

Thinklogical, LLC® warrants this product against defects in materials and workmanship for a period of one year from the date of delivery. Thinklogical, LLC® and its suppliers disclaim any and all other warranties.

Note: Thinklogical, LLC® products carry a one year warranty, with longer term available at

time of purchase on most products. Please refer to your product invoice for your products

Warranty Terms & Conditions.

Defect remedy shall be the repair or replacement of the product, provided that the defective product is returned to the authorized dealer within a year from the date of delivery.

If you wish to return your device, contact the Thinklogical, LLC® authorized dealer where you purchased the device, or if you purchased directly, call Thinklogical at 1-800-291-3211 (USA).

7.2.2. Return Authorization

In the event you must return a product to Thinklogical directly, please contact Customer Support at 1800-291-3211 or 1-203-647-8700. Customer Support will ask you to describe the problem and will issue

you a Return Merchandise Authorization number (RMA#). Pack the device in its original box, if possible, and return it with the RMA# printed on the outside of the box.

Note: DO NOT return a product to Thinklogical® without a Return Material Authorization.

Our Address

If you have any product issues or questions or need technical assistance with your Thinklogical® system, please call us at 1-800-291-3211 (USA only) or 1-203-647-8700 and let us help. If you need to write us or return a product, please use the following address: Return address for products with Return Material Authorization: Thinklogical, LLC®

Attn: RMA# 100 Washington Street Milford, CT 06460 USA

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APPENDIX A: ORDERING INFORMATION

Thinklogical's MX48 Router

Part Number

Description

MX48 Chassis

MXR-000048-FM

Multi-Media 48 Router Chassis with Front-Mounted Touchscreen (includes 1 I/O 16x16 Data Card, 1 Controller, 1 Power Module)

MXR-000048-RM

Multi-Media 48 Router Chassis with Rack-Mounted Touchscreen (includes 1 I/O 16x16 Data Card, 1 Controller, 1 Power Module)

MXR-000048-SA

Multi-Media 48 Router Chassis with Stand-Alone Touchscreen (includes 1 I/O 16x16 Data Card, 1 Controller, 1 Power Module)

MX48 Data Cards

MXM-D00016

Multi-Media 48 Router Data Input/Output Card, 16 Ports, SFP+, MultiMode

MXM-D00S16

Multi-Media 48 Router Data Input/Output Card, 16 Ports, SFP+, SingleMode

MXM-D00E16

Multi-Media 48 Router Data Input/Output Card, 16 Ports, No SFP+

MXM-D00C16

Multi-Media 48 Router Data Input/Output Card, 16 Ports, Coaxial

MXM-D00T16

Multi-Media 48 Router Data Input/Output Re-timer Card, 16 Ports, Coaxial

MX48 Redundant Configuration Components

MXM-000001

Multi-Media 48 Router Controller

MXM-000002

Multi-Media 48 Router Fan Module

MXM-000003

Multi-Media 48 Router Power Module

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APPENDIX B: QUICK START GUIDE

MX48 Router Quick Start Guide

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APPENDIX C: MX48 TOUCHSCREEN

CONSOLE

ACT

RESET

FAULT

LAN

RS232

CONTROLLER

The touchscreen allows you to easily make connections with minimal set up time for your MX48 router. The touchscreen is connected via the RS232 serial connection on the back of the MX48 router. The serial port on the MX48 can be configured to work with the touch screen or our ASCII interface. The router ships with the ASCII interface enabled.

Figure C1: Controller Card

To enable your touchscreen, connect a computer's network port to the RJ45 LAN port on the MX48 using a crossover cable or through a network hub. The MX48 is shipped with a default IP Address of

192.168.13.15 (which can be changed using the dip switches on the rear panel - see Section 2.3 MX48 Modules, Controller Card).

Figure C2: MX48 Router with Front-Mounted Touchscreen (MXR-000048-FM)

Set your computer to use the static address 192.168.13.9 and netmask 255.255.255.0 . From here, open a browser and type in the address of the MX48 router (http://192.168.13.15). Check the ‘Touchscreen enable’ box to allow control of the touchscreen via the serial port.

The names of Sources and Destinations can also easily be changed from this page using the browser. Set a web browser to the IP address of the MX48. Make any changes to the names and be sure to press the “SAVE and UPDATE” button before disconnecting.

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Figure C3: Naming Sources and Destinations

The touch screen allows the user to easily make and break connections. To make a connection, select

both a destination and a source (they turn blue when selected) and press “CONNECT”. To break a

connection, select a destination (it turns blue when selected) and press “DISCONNECT”.

Figure C4: Rack-Mounted Router with touch screen mounted in a rack

with Thinklogical® VelocityKVM T-4200 units.

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APPENDIX D: X4 CONFIGURATOR SOFTWARE

The X4 Configurator Software allows for easy and intuitive setup and control of the switching between source computer or video entities and user display destinations such as desktops, theaters, conference rooms, editing suites, control consoles, video walls, biomedical imaging arenas, satellite mapping, etc. In addition, single video sources may be multi-cast (one to more than one) or broadcast (one to all) to desired destinations. Additionally, macro presets may be created for saving and recalling commonly used input and output ties.

Controlling the MX48 with the X4 Configurator software requires an external Control Rack Computer with a configured network. In addition, each MX48 requires a static IP address used to identify it. Router information is stored by IP Address, so it will not change. A web browser is used to manage the MX48(s).

One or more MX48 Routers can be controlled via a web-based software package running on a Control Rack Computer running Microsoft Windows or Linux.

Once the network(s) are configured and the control software is running, the control pages can be accessed from any connected client PC by starting a browser and setting the URL to http://192.168.13.9 (if running on a static network) or the name/address of the control server as set by the network administrator.

The user will be greeted with the following login screen:

The installation software includes two default accounts as show below. Please log in using the admin username for first time set up.

Username: admin Password: admin Username: user Password: user

CONNECTIONS

When logged in, you will land on the Connections page. This page displays destinations on the left side of the screen and sources on the right. The interface comes preconfigured with examples of ten (10) sources and ten (10) destinations. The first five are single head sources and the second five are dual head sources. These are simply examples and will need to be changed for your location configuration.

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To make a Connection

a. Click a source to select it b. Click one or more destinations to make a connection

Figure D1: PC 01 has been selected as a source

A connection is made when the name of the source appears in half of the destination box, and the 'X' becomes the same color as the stripe(s) above the source. Many additional destinations can be clicked and connected to the same source. Only the first destination connected will have control of the keyboard and mouse, but all connected destinations will be able to see the same video.

Figure D2: Source PC01 has been connected to Destination DESK 01

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To “take” control of the keyboard and mouse on a different connection right click mouse and select “Take

Mouse”.

Figure D3: Take control of keyboard and mouse

To disconnect a source from a destination you simply click the 'X' on the destination to break the connection.

ADMINISTRATION

When logged in as administrator you can edit a. Stations

b. Groups c. Router d. Macros e. Tests f. Snapshots

To edit Stations, Groups, Macros and Router click on the ADMIN page at the top of the web interface.

NOTE- There is a "Backup" button located on each page that will save a backup file to your

desktop for all the current settings. This will allow you to revert to previous settings by reverting to saved files.

You can alternately edit all of these files via .csv files located in X4>setup>folder. Changes made via .csv can be saved and will automatically update on the web interface. See additional notes in the section Configuration File Structure.

You can also review log files and perform tests on the Administration page.

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STATIONS

Stations are descriptions of signal sources or display devices that should be treated as a single entity. A computer is an example of a source station, and the monitor(s), keyboard, and mouse at a user's desk is one example of a destination station.

For example: A computer can have multiple video outputs that will most often be connected to multiple monitor's at the user's desk, so in this case we could say that the "source station" (computer) has two or more "ports". Similarly, a "destination station" might have multiple "heads" (monitors) and each monitor will be connected through its extender to output ports on the switch.

Some stations may need to be protected from accidental (or malicious) connections and disconnections by unauthorized users. To facilitate this, each station has one or more fields used to specify which "groups" (collections of users) can see and control that station.

So from this it is clear that station needs: a name, one or more ports within a switch chassis, and some way to determine who has access to the station ("Viewable" or "Viewed By").

In addition, sources can have different colored stripes across the top to help make connections easier to see. When a destination is connected to a source, the "X" that separates the destination from its active source is given the same color as that assigned to the source. If a connected destination or source has the cursor over it, the stripes at the top of the source and all the destinations connected to it will become thicker and turn the color of that source to make connections easier to discern at a glance.

To edit settings for the stations, click on the Stations tab. From here you can edit all line items and columns.

a. Source name b. Router name c. Primary port (single head) d. Port (two or more heads) e. Category f. Color (Source) g. Viewable

You can also edit width, height and font size for window view and periodic update time.

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Figure D4: View of Stations on the Administration Page

The MX48 Router uses .csv formatted spreadsheet files as configuration files. Since the files can be created and modified with a spreadsheet, the interface is designed to mirror the experience of editing on a spreadsheet. You can edit each line item by clicking within the cell to change and type the change. In fields where there are a restricted number of choices, a pop-up menu will appear with available choices for the cell. You can close the pop-up by clicking on the title bar at the top of the table.

While "Width", "Height", "Font Size", and "Update Interval" apply to all the elements in the page (or, in the case of "Update Interval", the behavior of the page itself), most often the rows will describe just one of many items. In the images shown here, those rows are descriptions of source stations as indicated by the "Source Name" heading for the first column.

In these cases, changes to the line will affect only the one "object" described by the line. You can edit each line item by selecting which cell to change and type the change. In some fields there

will be a pop-up box which will show you a table with available selections for the cell. You can close the pop-up by clicking on the title bar at the top of the table.

To edit a row right click on the line to select your function. a. Insert-adds a blank line above selected line item b. Append-adds a blank line below selected line item c. Delete d. Copy e. Paste f. Close

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Figure D5: How to edit a row on the Stations Page

The viewable column in stations denotes which groups are able to view the connections. The administrator can view all sources and destinations. You can set up various groups (as seen in the next section) and restrict which pages are viewable by group.

To add additional columns on the web interface right click on the column to select your function: a. Append to add an additional column b. Delete column if you wish to remove c. Close to close the pop-up window

Make sure to SAVE changes before exiting this menu.

GROUPS "Groups" are used to restrict access to stations and macros. The admin account can access any page, macro, or stations. Other collections of users - "groups" - can be defined to have their access rights strictly limited to specific assets.

You can change settings for Groups via the tab at the top of the Admin page. These settings can also be changed with a spreadsheet program or text editor modifying the .csv file directly.

The Groups admin page includes

1. Logins Required (Yes or No)

2. Groups and their properties a. Create/edit group name b. Select/edit Start Page for each group c. Select/edit pages that are viewable for the group (Macros, Studio, Blueprint, etc)

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3. User names and Passwords a. Create/edit user names and passwords b. Select which group to which each user will be assigned when they successfully log in

4. Specific IP addresses which will automatically be assigned to a group without requiring login (touchscreens).

Figure D6: View of Groups from Administration Page

ROUTER

The router tab will allow you to add or edit the router name, type and address. The file named "router.csv" is set at the factory and will almost never need to be modified.

If additional physical routers are added later, and you wish to control them using the same X4

Configurator Software, then each new router will require a new line in the table that sets the name, type,

and address for that router.

Figure D7: View of Router from Administration Page

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MACROS

A macro is a sequence of operations the user can create, save, and recall to repeat steps that will be used frequently.

There are three ways to create, edit and delete any macros.

1. On the Macro Page there is a button at the far right titled "Macro from History". When pressed, it

displays the steps that have been previously executed from that browser. Select the steps you would like to be part of the Macro, name the Macro and click SAVE.

2. On the ADMIN Page when the Macro tab has been selected you are able to create and save a new

macro without executing the steps. You can also edit existing macros, rename macros, and delete macros.

3. Using a text editor or spreadsheet program (Excel, OpenOffice), one can create, save, edit, and delete

macros directly.

Figure D8: Create a Macro from History

TOUCHSCREENS

A touchscreen allows user-friendly access to the Thinklogical X4 Configurator software for simple actions to be made with the touch of the screen. The unit connects independently to a network and with a one time configuration, the set-up is easily performed.

There are two ways to configure a touchscreen. One is to use a USB keyboard connected directly to the touchscreen and make any necessary changes directly on that panel. The other is to connect one or more touchscreens to a network and log into them remotely. Both methods are described below. In both cases, you will first need to decide the IP address of the web server before configuring the touchscreen(s).

Direct Configuration:

1. Attach the USB keyboard to a USB port on the Touchscreen

2. Press Ctrl - Alt - F1 on the Touchscreen to go into text mode

3. When the login appears, type in the followingusername: root password: emac_inc

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Remote Configuration: Each touchscreen is shipped with DHCP enabled by default.

1. Attach one or more touchscreens to a network with a DHCP server

2. Use "ssh" to access each touchscreen in turn

3. When the login appears, type in the followingusername: root password: emac_inc

To set up the network:

1. Type cd/home/user/

2. Using vi, edit “interfaces”

3. In the section for eth1,

a. Modify dhcp line to say “static” b. Insert a line "address 192.168.13.161" (with whatever IP address you've chosen for this Touchscreen) c. Add "netmask 255.255.255.0" d. Save and exit

The completed interface file should look something like this after modification:

# /home/user/interfaces -- configuration file for ifup(8), ifdown(8)

# The loopback interface auto lo iface lo inet loopback

allow-hotplug eth0 iface eth0 inet static address 192.168.13.171 netmask 255.255.255.0 gateway 192.168.13.1

To set the browser to find the server:

1. Type cd/home/user/

2. Using vi, edit “homepage” (a single line file that, by default, reads: "http://192.168.13.9/touch")

a. Change the IP address to match that of the web server machine b. Save and exit

The files have now been configured, but the Touchscreen will not use them yet:

3. Type “sync”

4. Type “reboot”

The touchscreen will blank its screen and reboot with the new values. If you are using the Remote Configuration method on multiple touchscreens, watch to see which panel blanks and reboots so you can tell which one you've just configured and label it with the proper IP address.

The touchscreen starts up in Detail mode by default. The buttons shown at the bottom of the screen are command buttons which perform a task. Connect will connect your destination to a source by pressing, where Take Mouse will ‘take the mouse’ from all other connections and give it to the source/destination combination the user has selected. You can also run Macros by clicking on the Macros button and then run the selected Macro.

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Figure D9: View of Touch Screen

TESTS

The Test tab allows you to test the port connections of a MX Router.

How to Perform a Test

a. From the Router drop down list, select the router you want to test. b. Choose from the ‘Select a Test’ drop down menu:

1. 1 to 1, 2 to 2, etc

2. Broadcast chosen source to all

3. Cycle through sources

4. Cycle through destinations

Figure D10: Test Function

SNAPSHOTS

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Snapshots are recorded and executed from the "Snapshot" tab of the ADMIN page. Snapshots are a way of recording and saving the connections of every single port on one or more routers, including whether or not they are connected at all. When a snapshot is played back or “executed” every port will be reset to the connections that were present when the snapshot was recorded.

NOTE- This process can be disruptive. It should only be used to set all connections to a known state. Since every port is reset and reconnected, even ports that are already connected the same way the snapshot recorded will temporarily lose their connections before being reconnected.

To create a new snapshot, select “"Create New Snapshot" from the pull-down list. “Press to record” will appear and should be pressed when the system is connected and ready to be recorded. A name box will also appear with a default name for the new snapshot. Clicking the "Press to Record" button will cause the system to interrogate every port and save the settings to a new .csv file in the setups/snapshots/ directory with the same name as the snapshot. To change the name of a snapshot or delete it, select it from the pull-down list. Its name will appear in the text input box next to "Change name here", as well as a "Delete This Snapshot" button. To change the name, change the text in the input box. To delete it, click the "Delete" button and then accept the action on the confirmation pop-up. Existing Snapshots will appear as buttons and selecting one of these buttons will execute the snapshot after an “Are you sure?” confirmation pop up.

Figure D11: Snapshots

STUDIO

The Studio view is an alternate view for the Connections tab. Connecting ports in the Studio view is a different process and has additional options. To add this page see Groups section.

To make a connection, select both a destination and a source (in any order). They will turn blue when selected.

"TAKE" will cause any existing destinations for the selected source to be disconnected, and then the chosen destination will be given the only connection for the chosen source, as well as having control of the mouse and keyboard.

"(VIEW)" will not disturb any existing connections from the source, but the new destination will not receive control of the keyboard/mouse. This is useful if a user wishes to monitor a source without disturbing any existing users of that source.

The (VIEW) button is rendered with parenthesis to remind users that VIEW only gives them the ability to see the source and not control it. Destination boxes with sources that are connected using VIEW will

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show the source name in parenthesis meaning that the source can be seen but not controlled. Only one destination will show the source name without parenthesis, and that is the one with the keyboard mouse channel.

NOTE: If no other destination is using the source at the time the (VIEW) button is pressed, then the new destination will also get control of the keyboard/mouse.)

"SHARE" is a hybrid of the first two commands. No existing video connections for the given source are broken, but the new destination will also receive control of the keyboard/mouse. This is useful when two or more user destinations are viewing the same source and they wish to take turns controlling the keyboard and mouse. The video will be present at both destinations, but whoever presses SHARE last will have control of the keyboard/mouse.

And as described previously in the (VIEW) section, if SHARE is used to connect a source to a destination, the source name will appear without parenthesis in that destination and with parenthesis in any other previous destinations also showing that source.

There are also Lock and Unlock buttons to keep control of chosen sources and destinations. When a user has a source or destination (or both) locked, they can be assured that no other user will be able to take video, keyboard or mouse from that source.

Figure D12: Studio View

LOGS

To view a log of the activity of the switch you can click on the Logs tab under ADMIN. This will allow you view logins, operations, connections, errors and system updates.

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Figure D13: View of Log File

CONFIGURATION FILE STRUCTURE

The configuration files (stations, groups, router, macros) all share a similar structure. The files are encoded in the .csv (comma separated values) format to allow easy access from spreadsheet programs, text editors, and the web-server program itself.

There are four kinds of rows: blank, comments, headers, and values. If a row is blank, it is ignored. This allows the creation of white space between blocks of data.

If the first character in the first field of a row is ‘#’, then the contents of the entire row will be ignored .

This gives the administrator the ability to enter and save comments.

If the first field in a row ends with ‘:’ (colon), then the program interprets the entire row as a series of “headers”. A header describes the meaning and usage of all the fields below the header in that column,

until a new series of headers replaces the current ones and supplies new meanings for the values below it.

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There are three ways of interpreting the values found in the fields below a header:

The first is “global”. This value is assigned to the name defined in the header above it and it will apply

throughout the application. Examples of a global value would be: “Font Size”, “Connection Type”, and

“Update Interval”.

Figure D14: Global Values

The second type of value is part of a list. If there are multiple headers with the same name, then the values found below those headers will be added to a list with that name. Examples of lists include “Source Category”, “Destination Category”, and “Viewable”.

Figure D15: List Values

The final type of value is defined when the entire row is meant to be thought of as an “object”. A good

example of an object would be a “station” which has its own name, some number of input and/or output ports that should all be switched at the same time, and additional other fields.

Figure D16: Object Values

In the example above, the station with the source name “Src 1” has fields for the router name “40”, the

ports used in that router (“UR-001” and “UT-001”), the categories that will show it (“ALL” and “Rack 107”), and the color that this source and the destinations will display when they are connected (“fuchsia”).

X4 Configurator imitates a simplified model of a spreadsheet within the user’s browser. Rows can be

added or removed by left-clicking on any of the light gray “value” rows and choosing the proper choice from the drop down menu. New columns can be added by right-clicking on any of the dark “header” fields and selecting “Append” or “Delete” from the drop down menu.

Figure D17: Right clicking a row

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Figure D18: Right clicking a column

Figure D19: After selecting “Append” from the “Column” drop down

Figure D20: Left click a column header to see header name choices

While each file uses a similar method to define and populate various objects, the kinds of objects created by each file depends on the file name and the software module that reads it.

1. "groups.csv" will be read and interpreted by the module "groups.pyc" to create user groups, individual user accounts, and IP addresses that will always be assigned to specific groups.

2. "stations.csv" will be read and interpreted by "stations.pyc" to set general values for station button sizes and fonts, and also to create the source and destination objects and their constituent ports.

3. "macros" is a directory. Within it are individual files - one for each macro. Since macros can be limited to specific groups, there are "Group:" columns at the top that set who can see and execute each group.

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Appendix E: Secure Applications

MX Router Control

When used in a secure application, the MX Router and External Computer (server) used to manage the Router must be located in a physically secure environment to which only trusted administrators have access. Similarly, the server used to manage the MX Router must be physically protected and have suitable identification/authentication mechanisms to ensure that only trusted administrators have access.

Thinklogical’s MX Router uses two methods for secure routing. One is known as Restricted Switching and the other is known as Partitioning. These methods can be deployed singularly or jointly, depending on security requirements.

Restricted Switching

Restricted Switching provides multiple levels of security classification domains on the same MX Router. Each destination must ensure that no unauthorized content is displayed or accessed, therefore, each

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input and output needs to be prioritized. Priorities can range from 1 to the total number of ports in the MX Router. An output can connect to an input with a priority greater than, or equal to, its priority. Thus, a priority level of 1 on an output can connect to any input (priority 1, 2, 3…).

The user must provide a table defining the priorities for each input and output of the switch matrix. This table is in the form of a comma separated value (csv) file. This file contains the values in three columns: Port Direction (i=input, o=output), Port Number and Port Priority. For example:

I/O Number Priority "i", 1, 1 "i", 2, 2 "i", 3, 3 "i", 4, 1 "i", 5, 3 "o", 1, 1 "o", 2, 3 "o", 3, 2 "o" 4, 4 "o", 5, 1

Output 1 can connect to ports 1-5. Output 2 can connect to ports 3 and 5. Output 3 can connect to ports 2, 3, and 5. Output 4 cannot connect to any ports. Output 5 can connect to ports 1-5.

Note that Port Direction (i or o) is in quotes and that the table must use only the following ASCII printable characters:

Double quotes (or speech marks), character code = 34 (") Lower case i character code = 105 (i) Lower case o character code = 111 (o) Comma character code = 44 (,) Carriage Return character code = 13 (CR) Line Feed character code = 10 (LF)

The MX Router will interpret the Restricted Switching Table (csv file) during the boot-up. Any errors that occur during the Restricted Switching Table interpretation process will be logged in the messages file at the following location: var/log/messages

Note: It is recommended that the Messages File be reviewed and any errors in the

Restricted Switching Table be corrected before implementing multiple levels of security classification domains on the same MX Router. It is also recommended that Restricted Switching be fully tested before implementing multiple levels of security classification domains on the same MX Router.

The Restricted Switching Table files for the MX48 Router are stored on the Controller Card at the following location: var/local/router/restrict/upstream.csv

Restricted switching is disabled when Restricted Switching Table files are removed. By default, when there are no Restricted Switching Table files, all input and output ports will have a priority of 1. All MX Routers are shipped without Restricted Switching Table files stored on the Controller card and therefore do not restrict any connection.

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Note: When using redundant controllers, the Primary Controller and Back-up Controller

The configuration of the MX Router should be reviewed regularly to ensure that it continues to meet organizational security policies concerning:

§ Changes in the MX Router configuration

§ Changes in the organizational security policy

§ Changes in the threats presented from non -trusted network interfaces

§ Changes in the administration and operation staff or the physical environment of the MX Router

must have the same restricted Switching Table files stored on each card.

To assure that both controllers are configured with the same files, run the following command(s) on the Primary Controller:

F=/var/local/router/restrict/upstream.csv ; ssh secondary cat $F | diff –bq $F - && echo ‘Files Match’ F=/var/local/router/restrict/downstream.csv ; ssh secondary cat $F | diff –bq $F - && echo ‘Files Match’

(Note that the downstream.csv file is only required for the VX160 and VX320.) If the files match, the command returns: Files Match

Note that the above commands should be re-run after any changes to the table files or when the SD card has been changed.

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Restricted Switching with MX Routers

1 2 3

MX Router

“i”,1,4 “i”,2,3 “i”,3,2 “i”,4,1 “i”,6,1 “i”,7,2 “i”,8,3 “i”,9,4 “o”,1,1 “o”,2,2 “o”,3,3 “o”,4,4 “o”,6,4 “o”,7,3 “o”,8,2 “o”,9,1

Restricted Switching Priority Scheme

The following example shows a priority scheme for four levels of security managed by one MX Router:

This scenario shows four levels of security managed by one MX router.

For video:

• destination workstations in the red network can see what is transmitted by source computers in the black, green, blue, and red networks

• destination workstations in the blue network can see what is transmitted by source computers in the black, green, and blue networks

• destination workstations in the green network can see what is transmitted by source computers in the black and green networks

• destination workstations in the black network can see what is transmitted by source computers in the black network only

For keyboard and mouse:

• destination workstations in the red network can control source computers in the black, green, blue, and red networks

• destination workstations in the blue network can control source computers in the black, green, and blue networks

• destination workstations in the green network can control source computers in the black and green networks

• destination workstations in the black network can control source computers in the black network only

Restricted switching is configured via firmware loaded to the MX router. The configuration file for this scenario would look like (where the first value is “i” for input or “o” for output, the second value is the port number, and the third value is the priority level).

Important Notes:

• The MX48 Router can support 48 priority levels.

Note: When using a Back-up Controller configuration, both controllers must have the same

Restricted Switching Table file(s).

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Partitioning

BLACK

NETWORK 1

1-12

BLACK

NETWORK 2

13-24

RED

NETWORK 3

25-32

RED

NETWORK 4

33-48

Partitions allow MX Router sources and destinations to be segregated. Therefore, destination work stations will only receive signals that are transmitted from source computers in the same partition. In addition, it is impossible for a source computer to be inadvertently routed outside of its designated partition as the signals will not be transmitted.

Example: MX48 Router with four distinct partitions:

Four partitions set up for secure routing and extension applications. Signals are only capable of

transmitting and receiving within a single partition and not across partitions

The maximum number of partitions is the number of ports that make up the MX48 Router. An MX48 can be configured with up to 48 partitions. There are also overlapping partition configurations.

The following example shows an MX48 Router with an overlapping partition:

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1, 2 2, 2 3, 2 4, 2 5, 2,3 6, 2,3 7, 2,3 8, 2,3 9, 2,2 10, 2,3 11, 3 12, 3

13, 3 14, 3 15, 4 16, 4 17, 4 18, 4 19, 4 20, 4 21, 4 22, 4 23, 4 24, 4

“Port,” “Partition”“Port,” “Partition”

RED NETWORK 4 PORTS 25-48

RED NETWORK 3 PORTS 15-24

The user must provide a table defining the partitions. This table is in the form of a comma separated value (CSV) file located in /var/local/router/partition on the MX Router. This file contains the port number and the partitions to which it belongs. The configuration file for the above scenario looks like this:

All ports not listed will default to partition 1. Ports can be manually added to partition 1. The MX Router will interpret the Partition Table (csv file) during boot up. Any errors that occur during the

Partition Table interpretation process will be logged into the messages file at the following location:

var/log/messages

An MX48 with four partitions: Ports 5-10 are accessible to both partitions 2 and 3.

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Note: It is recommended that the messages File be reviewed and any errors in the Partition

Table be corrected before implementing partitions on the MX Router. It is also recommended that the Partitioning function be fully tested before implementing on the MX Router.

The Partitioning Tables files for the Router are stored on the Controller Card at the following location:

var/local/router/partition/upstream.csv

Partitioning function is disabled when Partitioning Table files are removed. By default, when there are no partitioning files, all input and output ports will be partition 1. All MX Routers are shipped without Partitioning Table files stored on the Controller card and therefore do not restrict any connection.

Note: When using a redundant Controller Card configuration, the Primary and Back-up

Controllers must have the same Partition Table files stored on each card.

To assure that both controllers are configured with the same files, run the following command(s) on the Primary Controller:

F=/var/local/router/partition/upstream.csv ; ssh secondary cat $F | diff –bq $F - && echo ‘Files Match’ F=/var/local/router/partition/downstream.csv ; ssh secondary cat $F | diff –bq $F - && echo ‘Files Match’

(Note that the downstream.csv file is only required for the VX160 and VX320.) If the files match, the command returns: Files Match

Note that the above commands should be re-run after any changes to the table files or when the SD card has been changed.

Administration Access

There are only two methods by which the administrator can access the MX Router Controller Configurations:

1. Using the serial console directly connected to the MX Router: It should be noted that, while no administrator password is required to use the serial console (by default), physical access to the router is required. Therefore, the router should be stored in a physically secure location to avoid unauthorized access. The serial console can be configured to require an administrator password that will assume the same security that is listed below, under “Password Security.”

2. Using SSH access: The router allows SSH connections to the router for management purposes. SSH sessions are authenticated using an encrypted password file.

3. Password Security: For security purposes, the router defaults to using the Message-Digest Algorithm (MD5) and shadow passwords. It is highly recommended that you do not alter these settings. If you select the older Data Encryption Standard (DES) format, passwords will be limited to eight alphanumeric characters (disallowing punctuation and other special characters) with a modest 56-bit level of encryption. The single most important thing you can do to

protect the router is create a strong password.

4. Creating Strong Passwords: The password can contain up to 127 characters and cannot

contain a space. MAKE THE PASSWORD AT LEAST EIGHT CHARACTERS LONG. The longer the password,

the more effective it will be. If you are using an MD5 password, it should be approximately 15 characters long. With DES passwords, use the maximum eight character length.

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MIX UPPER AND LOWER CASE LETTERS. Passwords are case sensitive, so mixing will multiply the number of possible combinations.

MIX LETTERS AND NUMBERS. Intersperse numbers within the password to enhance its strength.

INCLUDE NON-ALPHANUMERIC CHARACTERS. Special characters (& $ % >) and punctuation marks (? “- ! ) increase the strength of a password.

Note: When using a Back-up Controller Card configuration, both controllers must have the

same Partition table.

Secure Application Examples The Diagram on page 51 shows the MX Matrix Router in a secure application. The highly secure

components are described as the Red Network and the other, lower security components are described as the Black Network. The Red Network, containing the computers (sources), is shown in a

physically secure environment along with the MX Router, the computer server used to manage the Router, and the Network Hub. The Network Hub is a dedicated network used only to connect the MX Router to the computer server. This dedicated network does not connect to any other components and does not extend beyond the physically secure environment. The dedicated network connection may be replaced by a direct serial connection (RS-232) between the MX Router and the computer server.

Note: The MX Router and the computer server used to manage the Router must be protected

according to the highest security classification of any component in the entire network application.

Note: The optical connections and DESTINATION receiver designated as Red Network

must be physically secure.

The MX Router can be configured to prevent accidental connection from the Red Network to the Black Network using the Restricted Switching feature. For example, an MX Matrix Router can be

configured with the following csv file: I,1,2

I,2,2 O,2,2 I,42,2 O,41,2 O,42,2 I,5,1 O,5,1 I,45,1 O,45,1

The following connection rules will apply: SOURCE 2 can be connected only to DESTINATION 2.

SOURCE 1 can be connected to both DESTINATION 1 and DESTINATION 2.

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MX48 Router KVM Matrix Switch Chassis

L2L1L3

T E

LINE OUT

MIC IN

USB HID

HOST

CNTRL

USB

SER IAL PORT

DVI OUT

DDC

PWR

FOL

USB

VEL-U00M24-STRX

Receiver

DVI OUT 1 DDC

DVI OUT 2 DDC

AUDIO

PS/2 or USB connectors

USB

2.0

DVI 1

DVI 2

Audio OUT►

USB 1.1 (Keyboard / Mouse)

VEL-U00M24-STTX

Transmitter

DEV

LINE IN

MIC OUT

HID

LOCAL

FROM CPU

USB HID

HOST

CNTRL

USB

UPDATES

SER IAL PORT

DVI OUT

DVI IN

CLINK

PWR

FOL

Local DVI 1

(optional)

Local DVI 2 (optional)

Optioal local USB or PS/2

Keyboard & Mouse

L1: Video 1 and Data Tx to Rx

L2: Data Rx to Tx

L3: Video 2

PS/2 (Mouse)

PS/2 (Keyboard)

◄Audio IN

DVI OUT

DDC

DVI IN

Local DVI Display

(optional)

DVI OUT

DVI IN

SER IAL PORT

LINE IN

MIC OUT

HID

LOCAL

FROM CPU

USB HID

HOST

CNTRL

CAUTION

Replace with same type and rating fuse

100

240

250

VAC

CLINK

PWR

FOL

UPDATES

Audio OUT►

USB 1.1 (Keyboard / Mouse)

PS/2 (Mouse)

PS/2 (Keyboard)

◄Audio IN

Optional local

USB or PS/2

Keyboard &

Mouse

L2L1

Velocitykvm-4

Transmitter

VEL-U00M04-STTX

100

240

250

VAC

CAUTION

Replace with same type and rating fuse

CNTRL

LINE OUT

MIC IN

HOST

USB HID

PWR

FOL

USB

SER IAL PORT

DVI OUT DDC

DVI OUT

DVI OUT DDC

PS/2 or USB connectors

VEL-U00M04-STRX

Receiver

L1 L2

External Control CPU

Network Hub

USB

2.0

PHYSICALLY SECURE

SOURCE 2

RED NETWORK

SOURCE 1

BLACK NETWORK

DESTINATION 1

BLACK NETWORK

DESTINATION 2

RED NETWORK

KVM Matrix Switch

MRTS Technology

MX48

router

AUDIO

MX48 Secure Application

Thinklogical MX48 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual