®
thinklogical®
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Copyright Notice
Copyright © 2015. All rights reserved. Printed in the U.S.A.
Thinklogical, LLC®
100 Washington Street
Milford, Connecticut 06460 U.S.A.
Telephone: 1-203-647-8700
All trademarks and service marks are property of their respective owners.
Subject: How to Change a TLX Matrix Switch’s IP Address
Revision: A, July 2015
Website: www.thinklogical.com
Facebook: www.facebook.com/ThinklogicalUSA
LinkedIn: www.linkedin.com/company/thinklogical
Google+: http://plus.google.com/u/0/109273605590791763795/about
YouTube: www.youtube.com/user/thinklogicalNA
Twitter: @thinklogical
How to Change a TLX Matrix Switch’s IP Address ii Rev. A - July, 2015
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Table of Contents
MADE IN USA
PREFACE................................................................................................................................................ 1
About Thinklogical® ...................................................................................................................... 1
INTRODUCTION ..................................................................................................................................... 2
The Controller Cards .................................................................................................................... 2
MANUALLY CONFIGURING A TLX MATRIX SWITCH .......................................................................... 3
The Default Address ..................................................................................................................... 3
Configuring The Network .............................................................................................................. 3
The Primary Controller ............................................................................................................... 4
The Single Option, Primary Controller ...................................................................................... 4
The Redundant Option, Primary Controller ............................................................................... 5
The Auto Option, Primary Controller ......................................................................................... 6
DIP Switch Locations.................................................................................................................... 6
DIP Switch Settings ...................................................................................................................... 8
The Secondary Controller .......................................................................................................... 9
The Redundant Option, Secondary Controller .......................................................................... 9
The Auto Option, Secondary Controller .................................................................................. 10
THINKLOGICAL® SUPPORT ................................................................................................................ 11
Customer Support ................................................................ .................................................... 11
Website .................................................................................................................................. 11
Email ...................................................................................................................................... 11
Telephone .............................................................................................................................. 12
Fax ......................................................................................................................................... 12
Product Support ....................................................................................................................... 12
Warranty ................................................................................................................................. 12
Return Authorization ............................................................................................................... 13
Our Addresses ....................................................................................................................... 13
How to Change a TLX Matrix Switch’s IP Address iii Rev. A - July, 2015
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PREFACE
Thinklogical, LLC®
100 Washington St.
Milford, CT 06460
2014
2013
We, the Thinklogical team, are committed to understanding and
exceeding our customers’ requirements, the first time and every time.
About Thinklogical
Thinklogical is the leading manufacturer and provider of fiber optic KVM, video, audio, and
peripheral extension and switching solutions used in video-rich, big-data computing
environments.
Thinklogical offers the only fiber-optic KVM matrix switches in the world that are accredited
to the Common Criteria EAL4, TEMPEST Level B, and NATO NIAPC Evaluation Scheme: GREEN
information assurance standards. And Thinklogical Velocity products are the first system with
both KVM and video matrix switching capabilities to be placed on the Unified Capabilities
Approved Product List (UC APL) under the Video Distribution System (VDS) category.
Governments, entertainment, scientific and industrial customers worldwide rely on
Thinklogical’s products and solutions for security, high performance, continuous operation
and ease of integration. Thinklogical products are designed and manufactured in the USA
and are certified to the ISO 9001-2008 standard.
Thinklogical is headquartered in Milford, Connecticut and is privately held by Riverside
Partners, LLC, Boston, MA (http://www.riversidepartners.com). For more information about
Thinklogical products and services, please visit www.thinklogical.com.
Follow Thinklogical on LinkedIn at http://www.linkedin.com/company/thinklogical and on
Facebook at http://www.facebook.com/ThinklogicalUSA
How to Change a TLX Matrix Switch’s IP Address 1 Rev. A - July, 2015
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Thinklogical’s TLX48, TLX320 and VX640 modular, non-blocking 10G Matrix Switches® are
connected to a network for complete, end-to-end routing of video and peripheral signals over
multi-mode or single-mode fiber optic cables.
Each of Thinklogical’s TLX Matrix Switches includes at least one Controller Card (a secondary, back-up
Controller Card may also be used) that has an Ethernet port to connect it to a local network. By default,
the Thinklogical family of TLX Matrix Switches uses three static IP addresses; two for the primary
controller and one for the secondary controller. A fourth IP address is used for the user’s external
control server.
THE CONTROLLER CARDS
The hot-swappable Controller Cards connect the Matrix Switch to an External CPU. The RS-232
serial port may be used for third party controller integration (such as Crestron, AMX or home-spun
interfaces).
The Controller Cards can be accessed from the Rear Panel (TLX320 shown above).
A Backup Controller Card ensures uninterrupted functionality if the Primary Controller Card
should fail or need to be replaced. (The Primary Controller Card should always be in the upper
controller slot on the TLX320 and TLX640 and the in the left slot on the TLX48.) The Backup card must
have a LAN connection that allows it to communicate with the Primary Controller. Both controller cards
must have the same CPU module/Processor.
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TLX640 and TLX48 Controller Card Locations
The Default Addresses
The Primary Controller uses default address 192.168.13.15 and alternate address 192.168.13.115.
The Secondary Controller uses default address 192.168.13.16. The user’s External Control Server
address is 192.168.13.9. This auto configuration allows a controller to work in either slot. If this auto
configuration is changed, each controller will only work in its respective slot.
To manually configure a router with one controller, one IP address is required.
To manually configure a router with redundant controllers, four IP addresses are required; two
for the primary controller, one for the secondary controller, and one for the external control
server.
During a failed condition, when the secondary controller has taken control of the system from the primary
controller, the secondary controller will use the primary controller’s IP address so that all external control
servers will be unaffected by the failure. During this condition, the failed primary controller can still be
reached using its alternate IP address.
Configuring the Network
The easiest way to manually configure the network on your Router is to run the “ipconfig” utility. You will
need to login as root user and give the command: # ipconfig (The # represents the command prompt for
the root user. You do not need to type it.) The ipconfig utility will ask you if you would like to set up
networking. Use the space bar to select the "Yes" button. Use the tab key to move between items and
the space bar to select.
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The Primary Controller
Three options are available on the Primary Controller. Use the space bar to toggle between Single,
Redundant and Auto.3 Page 5
The Single Option, Primary Controller
Select the Single mode to configure a router with one controller. (The [ ] Choose bracket will display
what is selected from the [ ] Single, [ + ] Redundant or [ * ] Auto brackets.)
IP address
IP address of the primary controller.
Netmask
Network mask of the primary controller.
Use the space bar to press “OK.” Reboot the router to have the changes take effect.
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The Redundant Option, Primary Controller
Select the [ + ] Redundant mode to configure a router with a primary and secondary controller.
IP address
IP address of the primary controller.
Netmask
Network mask of the primary controller.
Vxcontrol
IP address of the external control server.
Secondary
IP address of the secondary controller.
Alternate
IP address used to reach the primary controller during a failed condition when the secondary controller
has taken control of the system from the primary controller.
Use the space bar to press “OK.” Reboot the router to have the changes take effect.
How to Change a TLX Matrix Switch’s IP Address 5 Rev. A - July, 2015
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The Auto Option, Primary Controller
Select the [ * ] Auto mode to configure IP addresses of the Matrix Switch based on the DIP switch
settings located on the chassis. See below for DIP Switch locations and page 8 for DIP Switch settings.
Use the space bar to press “OK.” Reboot the router to have the changes take effect.
DIP Switch Locations
In Auto mode, the Matrix Switch’s addresses are controlled by a DIP switch located on the router.
The location on the router varies by router model. See below for the locations of each routers’ DIP
Switches. On the TLX 640 the front door must be removed. On the TLX320, the front cover must be
removed. On the TLX48, the DIP switch is located on the rear panel.
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How to Change a TLX Matrix Switch’s IP Address 7 Rev. A - July, 2015
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DIP Switch Settings
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The Secondary Controller Card
On the secondary controller, two options are available. Use the space bar to toggle between Redundant,
and Auto.
The Redundant Option, Secondary Controller
Select the [+] Redundant mode to configure a router with a primary and secondary controller.
IP address
IP address of the secondary controller.
Netmask
Network mask of the secondary controller.
Vxcontrol
IP address of the external control server.
Primary
IP address of the primary controller.
Alternate
IP address used to reach the primary controller during a failed condition when the secondary controller
has take control of the system from the primary controller.
Use the space bar to press “OK.” Reboot the router to have the changes take effect.
How to Change a TLX Matrix Switch’s IP Address 9 Rev. A - July, 2015
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The Auto Option, Secondary Controller
Select the [ * ] Auto mode to configure the IP addresses of a router based on the DIP switch located on
the router.
Use the space bar to press “OK.” Reboot the router to have the changes take effect.
How to Change a TLX Matrix Switch’s IP Address 10 Rev. A - July, 2015
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Customer Support
Thank you for choosing Thinklogical® products for your application.
We appreciate your business and are dedicated to helping you successfully use our products.
is always here to help you.
To contact us, please use the following telephone numbers and internet-based methods:
®
Thinklogical® is an engineering company and you will receive any information you
require directly from our most knowledgeable engineers.
We believe that the first line of support comes from the design
engineers that developed each particular product.
Therefore, your questions or issues will be handled promptly by our in-house engineers who are
most familiar with your products.
Website
Check out our website for current product offerings, support information and general information
about all of the products we offer.
Our internet website offers product information on all current systems, including technical
specification sheets and installation guides (for viewing online or for download), product
diagrams showing physical connections and other information you might need.
Internet: www.thinklogical.com
Note: Most online documents are stored as Adobe Acrobat “PDF” files. If you do
not have the Adobe Acrobat reader needed to view PDF files, visit www.adobe.com
for a download.
Email
Thinklogical® is staffed Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone.
We will do our best to respond to your email inquiries promptly. Please use the following email
addresses:
info@thinklogical.com – Information on Thinklogical® and our products.
sales@thinklogical.com – Sales Department - orders, questions or issues.
support@thinklogical.com – Product support, technical issues or questions, product
repairs and request for Return Authorization.
How to Change a TLX Matrix Switch’s IP Address 11 Rev. A - July, 2015
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Telephone
Product & Customer Support: 1-203-647-8798
US Commercial & Canada Sales: 1-203-647-8715
US Federal Government Sales: 1-203-647-8716
Toll Free in the Continental US: 1-800-291-3211
International Sales (Europe, Middle East, Africa): 1-203-647-8704
International Sales (Asia Pacific, Central & Latin America): 1-203-647-8734
Please contact our expert sales staff in Milford, CT. We are here Monday through Friday from
8:30am to 5:00pm, Eastern Time Zone. We’ll provide a representative’s direct dial phone
number when you call.
If leaving a voice message, please provide a preferred time to call back so we may reach you at
your convenience.
Our switchboard attendant will direct your call during regular business hours. We have an
automated attendant answering our main telephone switchboard after regular business hours
and holidays. Please leave voice messages for individuals at any time.
Fax
Our company facsimile number is 1-203-783-9949. Please indicate the nature of the fax on your
cover sheet and provide return contact information.
Product Support
Thinklogical’s® support personnel are available Monday through Friday from 8:30am to
5:00pm, Eastern Time Zone. If your application requires assistance at some time outside of our
normal business hours, please contact us beforehand and we will do our best to make
arrangements to help you with your Thinklogical® products.
Warranty
Thinklogical, LLC® warrants this product against defects in materials and workmanship for a
period of one year from the date of delivery. Thinklogical, LLC® and its suppliers disclaim any
and all other warranties.
Note: Thinklogical, LLC® products carry a one year warranty, with longer term
available at time of purchase on most products. Please refer to your product
invoice for your products Warranty Terms & Conditions.
Defect remedy shall be the repair or replacement of the product, provided that the defective
product is returned to the authorized dealer within a year from the date of delivery.
If you wish to return your device, contact the Thinklogical, LLC® authorized dealer where you
purchased the device, or if you purchased directly, call Thinklogical, LLC® at 1-800-291-3211
(USA).
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Return Authorization
If you need to return your Thinklogical® product to us for any reason, please get a
Return Merchandise Authorization Number (RMA#)
from Thinklogical’s Product Support Department (1-203-647-8700) before sending the unit in.
In the event you must return a product to Thinklogical® directly, please contact Customer
Support at 1-800-291-3211 or 1-203-647-8798. Customer Support will ask you to describe the
problem and will issue you a Return Merchandise Authorization number (RMA#). Pack the
device in its original box, if possible, and return it with the RMA# printed on the outside of the
box.
Note: DO NOT return a product to Thinklogical® without a Return Material
Authorization.
Our Addresses
If you have any product issues or questions or need technical assistance with your Thinklogical®
system, please call us at 1-800-291-3211 (USA only) or 1-203-647-8798 and let us help. If you
need to write us or return a product, please use the following address:
Return address for products with Return Material Authorization:
Thinklogical, LLC®
Attn: RMA#
100 Washington Street
Milford, CT 06460 USA
Website: www.thinklogical.com
Facebook: www.facebook.com/ThinklogicalUSA
LinkedIn: www.linkedin.com/company/thinklogical
Google+: http://plus.google.com/u/0/109273605590791763795/about
YouTube: www.youtube.com/user/thinklogicalNA
Twitter: @thinklogical
How to Change a TLX Matrix Switch’s IP Address 13 Rev. A - July, 2015
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