Thinklogical AlterImageRGB Converter Manual

AlterImage

RGB to DVI Converter

Product Manual

Thinklogical Inc.

100 Washington Street

Milford, Connecticut 06460 U.S.A.

Telephone [phone]

Fax [phone]

www.thinklogical.com

MAN-000019 REVISION B

Copyright Notice

Copyright © 2008 All rights reserved. Printed in the U.S.A.

Thinklogical, a subsidiary of Logical Solutions, Incorporated

100 Washington Street

Milford, Connecticut 06460 U.S.A.

Telephone [phone]

All trademarks and service marks are property of their respective owners.

Document ID: MAN-000019
Subject: AlterImage (RGB to DVI Converter )

Revision: Rev B, May 2009
\

MAN-000019 1 REVISION B

Table of Contents

1. Introduction ...................................................................................................................................... 3

1.1. Contents ................................................................................................................................... 3

1.2. Overview .................................................................................................................................. 3

2. System Features .............................................................................................................................. 4

2.1. General System Features ......................................................................................................... 4

2.2. Technical Specifications ........................................................................................................... 4

2.3. Product Overview ..................................................................................................................... 6

2.3.1. Setting Up the AlterImage ................................................................................................. 6

2.3.1.1. Rack Mount ............................................................................................................... 6

2.3.2. Front Panel Display and Buttons ....................................................................................... 6

3. Connecting the AlterImage Converter .............................................................................................. 7

3.1. Front Panel View ...................................................................................................................... 7

3.1.1. Converter Version – AIC-000001 ...................................................................................... 7

3.2. Rear Panel View ....................................................................................................................... 8

3.2.1. Converter Version – AIC-000001 ...................................................................................... 8

3.3. Cables ...................................................................................................................................... 8

3.3.1. DVI-D Male to Male Cable, 2 meters – Qty 2 .................................................................... 8

3.3.2. HD15 Male to Male Cable, 2 meters – Qty 1 ..................................................................... 8

4. Installation ................................................................................................ ........................................ 9

4.1. Converter Version AIC-000001 ................................................................................................. 9

5. Regulatory and Safety .................................................................................................................... 11

5.1. Safety Requirements .............................................................................................................. 11

5.1.1. Symbols Found on Product ............................................................................................. 11

5.1.1.1. Class 1 Laser Labeling ............................................................................................ 11

5.2. Regulatory Compliance .......................................................................................................... 11

5.2.1. North America ................................................................................................................. 12

5.2.2. Australia & New Zealand ................................................................................................ 12

5.2.3. European Union .............................................................................................................. 12

5.2.3.1. Declaration of Conformity ........................................................................................ 12

5.2.4. Standards with which the Products Comply .................................................................... 13

5.2.5. Supplementary Information ............................................................................................. 14

5.2.6. Product Serial Number .................................................................................................... 14

6. How to Contact Us ......................................................................................................................... 15

6.1 Customer Support .................................................................................................................. 15

6.1.1 Website ........................................................................................................................... 15

6.1.2 Email .............................................................................................................................. 15

6.1.3 Telephone ....................................................................................................................... 16

6.1.4 Fax ................................................................................................................................. 16

6.2 Product Support...................................................................................................................... 16

6.2.1 Warranty ................................ ......................................................................................... 16

Return Authorization .......................................................... Error! Bookmark not defined.

6.2.3 Our Address ................................................................................................................... 17

MAN-000019 2 REVISION A

1. Introduction

1.1. Contents

When you receive your Thinklogical AlterImage Converter , you should find the following items:

AlterImage RGB to DVI Converter

o Converter Version – AIC-000001
AC Power Supply – PWR-000022-R
DVI-D Male to Male Cable, 2 meters – CBL000009-002MR (Quantity 2)
HD15 Male to Male Cable, 2 meters – CBL000020-002MR (Quantity 1)
AlterImage Product Manual – MAN-000019

1.2. Overview

The Thinklogical™ AlterImage Converter (AIC-1) is designed to take advantage of advanced displays
with the DVI-D interface using an existing RGB source. Industry standard RGB video formats up to
108MHz are flawlessly converted to DVI and transported over multi-mode fiber.

FIGURE 1: Rear View of AlterImage Converter.

All models listed are available from Thinklogical:

AIC-000001 AlterImage RGB to DVI Converter

MAN-000019 3 REVISION A

Video Resolution

RGB 1280 x 1024 @ 60Hz

Supply Voltage

+5.0 V DC

DC Adapter

AC/DC adapter universal input 90-264 VAC (supplied)

Power Consumption

8 Watts

Operating Temperature and
Humidity

0 to 50 °C (32 to 122 °F); 5 to 95% RH, non-condensing

Storage Temperature

-20 to 70°C (-4 to 158°F), 10 to 90% RH, non-condensing

Front Panel Display

2 x 24 Liquid Crystal Display

Panel Connectors

AlterImage Converter Version

Video – RGB HD15 (2)
Video – DVI DVI-D (2)
Software Updates USB B (1)
Power 2.5mm threaded connector

2. System Features

2.1. General System Features

Each system consists of a single unit capable of converting VGA (analog video signals) into compatible
DVI (digital video signals). Each unit has the ability to drive two independent DVI outputs. The unit has
a VGA loop-thru to connect a VGA monitor. The unit also can be ordered with a fiber output option to
transport the converted signals up to 1000 meters (3280 feet).

The AIC-1 (AlterImage Converter) converts an RGB source into two DVI-D signals.

Each AlterImage includes the following features:

Converts VGA to DVI
Built in 2 port DVI Video Distribution Amplifier (DVI Splitter)
Loop through VGA port
DDC EEPROM with VESA standard formats
Front panel video timing and phase adjustment capability
Fully compatible with all Thinklogical™ DCS Matrix Switches and VIS or EVS Series Fiber Optic

Receivers

2.2. Technical Specifications

MAN-000019 4 REVISION A

Refer to Section 3.1.1 for more details on the Rear Panel

Enclosure Dimensions

Approx. 7.8 in x 7.9 in x 1.75 in
(19.8 cm x 20.1 cm x 4.45 cm)

Tolerance: ± .039 in; .100 cm

Copper Cables

(2) DVI-D Male to Male Cable, 2 meters
Thinklogical Part Number: CBL000009-002MR

(1) HD15 Male to Male Cable, 2 meters

Thinklogical Part Number: CBL000020-002MR

Weight

2 lbs (0.91 kg)

Shipping Weight

9 lbs (4.09 kg)

Warranty

12 months from date of shipment
Extended warranties available

MAN-000019 5 REVISION A

LCD System Information

and Programming

AlterImage Front Panel

LCD Navigation Pad

enter

AlterIma ge RG B to DVI Conv erter/Extender

2.3. Product Overview

2.3.1. Setting Up the AlterImage

The AlterImage unit is a desktop device, therefore, rubber feet are provided. When setting up on your
desktop or shelf, the front panel display should be visible and front panel buttons need only to be
accessible if initial setup of the system is required. All connections are made to the rear of the chassis.
The AlterImage chassis does not need to be opened or accessed. The sturdy metal case allows units to
be stacked, as required.

2.3.1.1. Rack Mount

You may choose to rack mount your AlterImage unit. The rack mounted brackets are not supplied with
the system. Please contact a Thinklogical sales representative for ordering information.

With rack mount brackets, the AlterImage may be installed in an EIA-standard 19 inch rack (1U tall).

2.3.2. Front Panel Display and Buttons

The front-panel LCD display should be visible and accessible for system setup. The front panel buttons
are used to configure special video settings and to review existing AlterImage Converter configurations.
More detailed information on the Front Panel can be found in Section 3.1 Front Panel View.

MAN-000019 6 REVISION A

FIGURE 2: AlterImage Converter Front Panel LCD Display

3. Connecting the AlterImage Converter

enter

AlterImage RGB to DVI Converter/Extender

All physical connections to the product use industry-standard connectors. All connections are

found on the rear of the unit.

3.1. Front Panel View

3.1.1. Converter Version – AIC-000001

MAN-000019 7 REVISION B

3.2. Rear Panel View

DVI-D Connector (Panel)

+5VDC

CNTRL

UPDATE

DVI-D Connector (Panel)

VGA IN

VGA OUT

DVI OUT 1 DVI OUT 2

3.2.1. Converter Version – AIC-000001

3.3. Cables

3.3.1. DVI-D Male to Male Cable, 2 meters – Qty 2

3.3.2. HD15 Male to Male Cable, 2 meters – Qty 1

MAN-000019 8 REVISION A

4. Installation

Or

4.1. Converter Version AIC-000001

MAN-000019 9 REVISION B

1. Plug the supplied HD15 cable (CBL000002-002MR) from the RGB CPU to the VGA IN (HD15)
connector. Plug keyboard and mouse cables into the CPU at this time. Turn ON the CPU.

NOTE: Do not hot plug the keyboard and mouse PS2 cables.

2. Plug the RGB Monitor into the VGA OUT (HD15) connector. Turn ON the monitor.

3. Plug the supplied DVI-D cable (CBL000009-002MR) from the DVI display to the DVI OUT 1
(DVI) connector. Turn ON the monitor.

4. Plug the supplied DVI-D cable (CBL000009-002MR) from the DVI display to the DVI OUT 2
(DVI) connector. Turn ON the device.

5. Connect the power supply (PWR-000022-R) to the Converter and connect the power plug into
a suitable power source.

Your AlterImage Converter is now properly connected.

MAN-000019 10 REVISION A

LASER RADIATION

DO NOT VIEW DIRECTLY WITH OPTICAL

INSTRUMENTS

5. Regulatory and Safety

Testing is pending at this time.

5.1. Safety Requirements

5.1.1. Symbols Found on Product

Markings and labels on the product follow industry-standard conventions. Regulatory markings found on
the products comply with requirements.

5.1.1.1. Class 1 Laser Labeling

5.2. Regulatory Compliance

The Thinklogical Inc. ALTERIMAGE products are designed and made in the USA. The ALTERIMAGE
products have been tested by a nationally recognized testing laboratory and found to be compliant with
the following standards (both domestic USA and many international locations).

MAN-000019 11 REVISION A

5.2.1. North America

These products comply with the following standards:

Safety

UL60950:2000
CAN/CSA C22.2 No. 60950-00

Laser Safety

CDRH 21 CFR 1040.10
Class 1 laser Product
Accession Number TBD

Electromagnetic Interference

FCC CFR47, Part 15, Class A
Industry Canada ICES-003 Issue 2, Revision 1

5.2.2. Australia & New Zealand

This is a Class A product. In a domestic environment this product may cause radio interference, in
which case the user may be required to take adequate measures.

5.2.3. European Union

5.2.3.1. Declaration of Conformity

Manufacturers name and address:

Thinklogical, a subsidary of Logical Solutions Inc.
100 Washington Street
Milford, CT 06460 USA
Telephone [phone]

MAN-000019 12 REVISION A

Product name

Model: ALTERIMAGE Video Extension System

These products comply with the requirements of the Low Voltage Directive 72/23/EEC and the EMC
Directive 89/336/EEC.

5.2.4. Standards with which the Products Comply

Safety

IEC60950:1992 +A1,A2,A3,A4,A11

Laser Safety

IEC60825:2001 Parts 1 and 2
Class 1 laser Product

Electromagnetic Emissions

EN55022: 1994 (IEC/CSPIR22:1993)
EN61000-3-2/A14:2000
EN61000-3-3:1994

Electromagnetic Immunity

EN55024:1998 Information Technology Equipment-Immunity Characteristics
EN61000-4-2:1995 Electro-Static Discharge Test
EN61000-4-3:1996 Radiated Immunity Field Test
EN61000-4-4:1995 Electrical Fast Transient Test
EN61000-4-5:1995 Power Supply Surge Test
EN61000-4-6:1996 Conducted Immunity Test
EN61000-4-8:1993 Magnetic Field Test
EN61000-4-11:1994 Voltage Dips & Interrupts Test

MAN-000019 13 REVISION A

5.2.5. Supplementary Information

The following statements may be appropriate for certain geographical regions and might not apply to
your location.

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device,

pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference to radio
communications at his own expense.

NOTE: This Class A digital apparatus complies with Canadian ICES-003 and has been verified as being

compliant within the Class A limits of the FCC Radio Frequency Device Rules (FCC Title 47, Part
15, Subpart B Class A), measured to CISPR 22: 1993 limits and methods of measurement of
Radio Disturbance Characteristics of Information Technology Equipment.

This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.

Cet appareil numerique de la classe A respecte toutes les exigencies du Reglement sur le material
brouilleur du Canada.

WARNING: This is a Class A product. In a domestic environment this product may cause radio

interference, in which case the user may be required to take adequate measures.

NOTE: The user may notice degraded audio performance in the presence of electromagnetic fields.

5.2.6. Product Serial Number

The ALTERIMAGE products have a unique serial number, imprinted on a small silver label that is placed
on the bottom of the chassis. The serial number includes a date-code. The format for the date-code is
two digits for the month; two digits for the day and four digits for the year and two or three digits for a
unique unit number. This serial number is also found on the original shipping carton.

MAN-000019 14 REVISION A

6. How to Contact Us

6.1 Customer Support

Thank you for choosing a Thinklogical product for your application. We appreciate your business and
are interested in helping you successfully use our product. Thinklogical is here to help you.

Thinklogical is an engineering company; you receive the information you require from the key engineer.
We believe that the first line of support is the design engineer that developed the product. Therefore,
your questions will be handled promptly by an engineer.

To contact Thinklogical, use the following telephone numbers and internet-based methods.

6.1.1 Website

Check out our website for current product offerings, support information and general information about
all of the products we offer.

Our internet website offers product information on all current systems, including technical specification
sheets and installation guides (for viewing online or for download), product diagrams showing physical
connections and other information you might need.

Internet: www.thinklogical.com

*NOTE: Most online documents are stored as Adobe Acrobat “PDF” files. If you do not have the Adobe
Acrobat reader needed to view PDF files, visit www.adobe.com for a download.

6.1.2 Email

Thinklogical is staffed Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone. We will try to
respond to your email inquiries promptly, use the following email addresses for your different needs:

[e-mail] – Information on Thinklogical and our products.
[e-mail] – Sales Department - orders, questions or issues.
[e-mail] – Product support, technical issues or questions, product

repairs and request for Return Authorization.

MAN-000019 15 REVISION A

6.1.3 Telephone

Telephone Sales: Contact our expert, technically oriented sales staff via telephone in Milford, CT at
[phone] or if in the continental US, you may use our toll-free number [phone]. We are
here Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone. Ask for their direct dial phone
number when you call.

Telephone Product Support: Contact Product Support via telephone in Milford, CT at [phone].
The support lines are manned Monday through Friday, 9am to 5pm, Eastern Time Zone.

International Sales: Please contact our US sales staff in Milford, CT at [phone]. We are here
Monday through Friday, 8:30am to 5:00pm, Eastern Time Zone (same as New York City). If leaving a
voice message, please provide a “best time to call back” so we may reach you at your convenience.

Our switchboard attendant will direct your call during regular business hours. We have an automated
attendant answering our main telephone switchboard after regular business hours and holidays. You
can leave voice messages for individuals at any time. Our Sales Representatives have direct numbers
to speed up your next call to us.

6.1.4 Fax

Our company facsimile number is [phone] . Please indicate the nature of the fax on your cover
sheet and provide return contact information.

6.2 Product Support

Thinklogical’s support personnel are available Monday through Friday from 8:30am to 5:00pm, Eastern
Time Zone. If your application might require assistance at some time outside of our normal business
hours, please contact us beforehand and we will do our best to make arrangements to help you with your
Thinklogical products.

6.2.1 Warranty

Thinklogical, LLC (“Thinklogical”) warrants this product against defects in materials and workmanship for
a period of one (1) year from the date of delivery (ordinary wear and tear excluded). This limited
warranty does not cover defects resulting from (i) use of the product other than as described in the
applicable documentation for the product; (ii) modifications to or repairs of the product that are made by
any party other than Thinklogical or a party acting on Thinklogical’s behalf, or (iii) combination of the
product with third party products that is not consented to by Thinklogical. Occurrences of events
described in (i) – (iii) shall void the foregoing warranty. This warranty gives you specific legal rights, and
you may also have other rights which vary from state to state.

Except for the express warranty set forth above, to the fullest extent permitted under applicable
law, Thinklogical, LLC and its suppliers disclaim any and all other warranties, express and
implied, including without limitation the implied warranties of merchantability, fitness for a
particular purpose, title and non-infringement.

MAN-000019 16 REVISION A

If the defective product is returned to the authorized dealer within one (1) year of the delivery date, repair
or replacement of the product will be made. Repairs may be made with refurbished parts. If repair or
replacement is not possible, Thinklogical may keep the defective product and refund the amount that you
paid for the defective product. These are Thinklogical’s sole obligations, and your exclusive remedies,
for a breach of the limited warranty set forth above.

To return a defective product, contact the Thinklogical authorized dealer from whom you purchased the
product. Do not return a product directly to Thinklogical without prior authorization from your dealer.

If you have received prior authorization from your dealer and are returning a product directly to
Thinklogical:

1. Contact your sales representative, or call Customer Support at (800)291–3211 or + (203)647–

8700.

2. Describe the defect with the product and Customer Support will issue a Return Merchandise
Authorization Number (RMA#).

3. Pack the product in all of its original packing, if possible, and write the RMA number on the box.

4. Return the product to:

Thinklogical, LLC
Attn: RMA# [Insert the RMA# issued to you, by Thinklogical, here.]
100 Washington Street
Milford, CT 06460 USA

6.2.2 Our Address

If you have any issue with the product, have product questions or need technical assistance with your
Thinklogical system, please call us at 800-291 -3211 (USA only) or [phone] and let us help. If
you’d like to write us, we are located at:

Thinklogical Inc.
100 Washington Street
Milford, CT 06460 USA

MAN-000019 17 REVISION A