Thermador SGSX365FS, SGSX305FS, ME302JP Maintance Manual
USE AND CARE MANUAL
Gas Cooktops
Models:
SGS
SGSX
Table of Contents
Questions?
1-800-735-4328
www.thermador.com
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This Thermador Appliance is made by
BSH Home Appliances Corporation
5551 McFadden Ave.
Huntington Beach, CA 92649
About This Manual . . . . . . . 1
How This Manual Is Organized . . . . . . . . . . 1
Safety . . . . . . . . . . . . . . . . . . 1
IMPORTANT SAFETY INSTRUCTIONS . . . 1
Getting Started . . . . . . . . . . 3
Before Using the Appliance for
the First Time . . . . . . . . . . . . . . . . . . . . . . . . 3
Parts and Accessories Included . . . . . . . . 4
Sealed STAR™ Burners . . . . . . . . . . . . . . . . 6
STAR™ Burner Caps . . . . . . . . . . . . . . . . . . 6
Thermador® ExtraLow (XLO) Burners
(SGSX Models only) . . . . . . . . . . . . . . . . . . . 8
Burner “ON” Lights . . . . . . . . . . . . . . . . . . . . . 8
Burner Grates . . . . . . . . . . . . . . . . . . . . . . . . 8
Control Knobs . . . . . . . . . . . . . . . . . . . . . . . 9
Standard Knobs . . . . . . . . . . . . . . . . . . . . . . . 9
ExtraLow® (XLO) Knobs . . . . . . . . . . . . . . . . 9
Burner Control Knob Removal . . . . . . . . . . . 10
Getting the Most Out Of Your Appliance . 11
Cooking Suggestions (For Best Results) . . . 11
ExtraLow® (XLO) Techniques . . . . . . . . . . . 11
Proper Cookware . . . . . . . . . . . . . . . . . . . . . 13
Cleaning and Maintenance 14
Daily Cleaning . . . . . . . . . . . . . . . . . . . . . . . 14
Cleaning Guidelines . . . . . . . . . . . . . . . . . . . 14
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . 16
Service . . . . . . . . . . . . . . . .17
Before Calling for Service . . . . . . . . . . . . . 17
Troubleshooting Chart . . . . . . . . . . . . . . . . . 17
Data Plate . . . . . . . . . . . . . . . . . . . . . . . . . . 17
How to Obtain Service or Parts . . . . . . . . . . 17
STATEMENT OF LIMITED PRODUCT
WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . 18
Operation . . . . . . . . . . . . . . 10
About the Appliance . . . . . . . . . . . . . . . . . 10
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Normal Operation
(Electronic Ignition/Reignition) . . . . . . . . . . . 10
In the Event of a Power Failure . . . . . . . . . . 10
Typical Flame Characteristics . . . . . . . . . . . 11
About This Manual
WARNING:
If the information in this manual is not followed exactly, a
fire or explosion may result causing property damage,
personal injury or death.
-- Do not store or use combustible materials,
gasoline or other flammable vapors and liquids
in the vicinity of this or any other appliance.
-- WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch.
• Do not use any phone in your building.
• Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s
instructions.
• If you cannot reach your gas supplier, call
the fire department.
-- Installation and service must be performed by a
qualified installer, authorized service agency or
the gas supplier.
How This Manual Is Organized
This manual contains several sections:
•The Safety section describes important procedures
that can ensure your safety while using the appliance.
•The Getting Started section describes the features and
functionality of the appliance, including a description of
how to set it up and operate it.
Safety
IMPORTANT SAFETY
INSTRUCTIONS
READ AND SAVE THESE
INSTRUCTIONS
Important Safety Instructions
Gas Appliance Safety
•The Operation section describes how to operate and
get the best performance out of each component.
•The Cleaning and Maintenance section describes how
to clean and maintain the appliance.
•The Service section includes troubleshooting tips and
your warranty.
Before using your appliance, be sure to read this manual.
Pay special attention to the Important Safety Instructions
located at the beginning of the manual.
• Have the installer show you where the gas shut-off
valve is located.
• If a burner goes out and gas escapes, open windows
and doors. Wait until gas dissipates before using the
appliance.
• If you smell gas, your installer has not done a proper
job of checking for leaks. If the connections are not
perfectly tight, you can have a small leak and,
therefore, a faint smell. Finding a gas leak is not a "doit-yourself" procedure. Some leaks can only be found
with the burner control in the ON position and this must
be done by a qualified service technician. See “WHAT
TO DO IF YOU SMELL GAS” on page 1.
• During a power failure, only the standard cooktop
burners that do NOT
• To prevent carbon monoxide build-up, do not block
appliance air vents.
• For proper lighting and performance of burners, keep
igniters clean and dry.
•
IMPORTANT SAFETY NOTICE: The California
Safe Drinking Water and Toxic Enforcement Act
requires the Governor of California to publish a list of
substances known to the state to cause cancer, birth
defects or other reproductive harm, and requires
businesses to warn customers of potential exposure to
such substances.
The burning of gas cooking fuel can generate some byproducts which are on the list. To minimize exposure to
these substances, always operate this unit according
to the instructions contained in this booklet and provide
good ventilation.
• Birds have very sensitive respiratory systems. Keep
pet birds out of the kitchen or other rooms where
kitchen fumes could reach them. Kitchen fumes such
as overheating margarines and cooking oils may be
harmful.
have XLO can be lit manually.
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Fire Safety
• Do not use aluminum foil to line any part of the
cooktop.
• Set the burner control so that the flame does not
extend beyond the bottom of the pan.
• Use this appliance only for its intended use as
described in this manual. For example, never use the
appliance for warming or heating the room. Never use
the appliance for storage.
• Do not allow aluminum foil, plastic, paper or cloth to
come in contact with a hot burner or grate. Do not allow
pans to boil dry.
• If the cooktop is near a window, forced air vent, or fan,
be certain that flammable materials such as window
coverings do not blow over or near the burners or
elements. They could catch on fire.
• Always have a working smoke detector near the
kitchen.
• Never leave the cooktop unattended when in use.
Boilovers cause smoking and greasy spillovers may
ignite.
•
WARNING—TO REDUCE THE RISK OF A RANGE
TOP GREASE FIRE:
a) Never leave surface units unattended at high
settings. Boilovers cause smoking and greasy
spillovers that may ignite. Heat oils slowly on low or
medium settings.
b) Always turn hood ON when cooking at high heat or
when flambéing food (i.e. Crepes Suzette, Cherries
Jubilee, Peppercorn Beef Flambe').
c) Clean ventilating fans frequently. Grease should
not be allowed to accumulate on fan or filter.
d) Use proper pan size. Always use cookware
appropriate for the size of the surface element.
• In the event that personal clothing or hair catches fire,
drop and roll immediately to extinguish flames.
• Smother flames from food fires other than grease fires
with baking soda. Never use water on cooking fires.
• Take care that drafts like those from fans or forced air
vents do not push the flames so that they extend
beyond the edges of the pan.
WARNING:
TO REDUCE THE RISK OF INJURY TO PERSONS IN
THE EVENT OF A GREASE FIRE, OBSERVE THE
FOLLOWING:
a) SMOTHER FLAMES with a close-fitting lid, cookie
sheet, or metal tray, then turn off the burner. BE
CAREFUL TO PREVENT BURNS. If the flames do
not go out immediately, EVACUATE AND CALL
THE FIRE DEPARTMENT.
b) NEVER PICK UP A FLAMING PAN - You may be
burned.
c) DO NOT USE WATER, including wet dishcloths or
towels - a violent steam explosion will result.
d) Use an extinguisher ONLY if:
1) You know you have a Class ABC extinguisher,
and you already know how to operate it.
2) The fire is small and contained in the area
where it started.
3) The fire department is being called.
4) You can fight the fire with your back to an exit.
5) Have an appropriate fire extinguisher
available, nearby, highly visible and easily
accessible near the oven.
• Whenever possible, do not operate the ventilation
system during a cooktop fire. However, do not reach
through fire to turn it off.
Burn Prevention
• DO NOT TOUCH SURFACE UNITS OR AREAS
NEAR UNITS - Surface units may be hot even though
they are dark in color. Areas near surface units may
become hot enough to cause burns. During and after
use, do not touch, or let clothing, potholders, or other
flammable materials contact surface units or areas
near units until they have had sufficient time to cool.
Among these areas are the cooktop and areas facing
the cooktop.
• Do not heat or warm unopened food containers. Buildup of pressure may cause the container to burst and
cause injury.
• Use high heat settings on the cooktop only when
necessary. To avoid bubbling and splattering, heat oil
slowly on no more than a low-medium setting. Hot oil is
capable of causing extreme burns and injury.
• Never move a pan of hot oil, especially a deep fat fryer.
Wait until it is cool.
CAUTION:
Do not touch any of the burners when the cooktop is in use.
SGS models only: All ignitors spark when any single burner
is turned on.
Child Safety
• When children become old enough to use the
appliance, it is the legal responsibility of the parents or
legal guardians to ensure that they are instructed in
safe practices by qualified persons.
• Do not allow anyone to climb, stand, lean, sit, or hang
on any part of an appliance. This can damage the
appliance and potentially cause severe injury.
• Do not allow children to use this appliance unless
closely supervised by an adult. Children and pets
should not be left alone or unattended in the area
where the appliance is in use. They should never be
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allowed to play in its vicinity, whether or not the
appliance is in use.
CAUTION:
Items of interest to children should not be stored in an
appliance, in cabinets above an appliance or on the
backsplash. Children climbing on an appliance to reach
items could be seriously injured.
• Adjust burner flame size so that it does not extend
beyond the edge of the cookware. Proper relationship
of cookware to burner flame reduces safety risks.
• Use only certain types of glass, heatproof glass,
ceramic, earthenware, or other glazed utensils that are
suitable for cooktop use.
Proper Installation and Maintenance
Cleaning Safety
• Do not clean the appliance while it is still hot. Some
cleaners produce noxious fumes when applied to a hot
surface. Wet clothes or sponges can cause burns from
steam.
• After a spill or boil over, turn off the burner and allow
the cooktop to cool. Clean around the burner and
burner ports. After cleaning, check for proper
operation.
Cookware Safety
• Hold the handle of the pan when stirring or turning
food. This helps prevent spills and movement of the
pan.
• Use Proper Pan Size. The use of undersized cookware
will expose a portion of the heating element or burner
to direct contact and may result in ignition of clothing.
Select cookware having flat bottoms large enough to
cover the surface heating unit. This appliance is
equipped with one or more surface units of different
size. Proper relationship of cookware to heating
element or burner will also improve efficiency.
• Always position handles of utensils inward so they do
not extend over adjacent work areas, burners, or the
edge of the cooktop. This reduces the risk of fires,
spills and burns.
• Have the installer show you the location of the circuit
breaker or fuse. Mark it for easy reference.
• This appliance must be properly installed and
grounded by a qualified technician. Connect only to
properly grounded outlet. Refer to Installation
Instructions for details.
• This appliance is intended for normal family household
use only. It is not approved for outdoor use. See
“STATEMENT OF LIMITED PRODUCT WARRANTY”
on page 18. If you have any questions, contact the
manufacturer.
• Do not store or use corrosive chemicals, vapors,
flammables or nonfood products in or near this
appliance. It is specifically designed for use when
heating or cooking food. The use of corrosive
chemicals in heating or cleaning will damage the
appliance and could result in injury.
• Do not operate this appliance if it is not working
properly, or if it has been damaged. Contact an
authorized service provider.
• Do not repair or replace any part of the appliance
unless specifically recommended in this manual. Refer
all servicing to a factory authorized service center.
WARNING:
To avoid electrical shock hazard, before servicing the
cooktop, switch power off at the service panel and lock the
panel to prevent the power from being switched on
accidentally.
Getting Started
Before Using the Appliance
for the First Time
• Remove all packing materials and literature from the
cooktop surface.
• While cool, wipe with a clean, damp sponge and dry.
• There may be a slight odor during the first several
uses; this is normal and will disappear.
• Optimum cooking results depend on the proper
cookware being selected and used. (See “Proper
Cookware” on page 13.)
• Read all safety precautions and Use and Care Manual
information prior to operating.
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Parts and Accessories Included
2
5
3
7
1
6
1
43
2
6
4
Figure 1: Model SGS304FS
1. Left front surface burner (10,000 BTUs)
2. Left rear surface burner (10,000 BTUs)
3. Right rear surface burner (8,000 BTUs)
4. Right front surface burner (16,000 BTUs)
5. Grate bridge
6. Burner "On" Indicator Lights
7. Serial Number/Data Plate location (right front
underneath)
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2
3
4
1
1. Left front surface burner (8,000 BTUs) — XLO feature
on SGSX model only
2. Left rear surface burner (10,000 BTUs)
3. Center surface burner (16,000 BTUs) — XLO feature
on SGSX model only
4. Right rear surface burner (8,000 BTUs)
21
3
6
5
54
Figure 2: Model SGS305FS/SGSX305FS
5. Right front surface burner (10,000 BTUs)
6. Burner "On" Indicator Lights — “light ring” feature on
XLO model only
7. Serial Number/Data Plate Location (right front
underneath)
7
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2
3
4
1
1. Left front surface burner (9,100 BTUs) — XLO feature
on SGSX model only
2. Left rear surface burner (12,000 BTUs)
3. Center surface burner (16,000 BTUs — SGS model)
Center surface burner (18,000 BTUs — SGSX model)
— XLO feature on SGSX model only
4. Right rear surface burner (9,100 BTUs)
5. Right front surface burner (12,000 BTUs)
6. Burner "On" Indicator Lights — “light ring” feature on
XLO model only
7. Serial Number/Data Plate Location (right front
underneath)
21
Sealed STAR™ Burners
Your new cooktop has sealed STAR™ gas burners. There
are no burner parts under the cooktop to clean,
disassemble or adjust. Your cooktop has three different
burner sizes; small, medium and large. Match the
corresponding letters on the burner cap and burner base.
See “Burners Caps” on page 7.
7
3
• Burner flames are too high.
• Flames shoot out of burners.
• Burners do not ignite.
• Burner flames light unevenly.
• Burner emits gas odor.
54
5
6
Figure 3: Model SGS365FS/SGSX365FS
WARNING:
To prevent flare-ups and avoid creation of
harmful by-products, do not use the cooktop
without all burner caps and all burner grates
properly positioned.
WARNING:
To prevent burns, do not touch burner caps or
grates while hot. Turn the cooktop off and allow
the burners to cool.
Placing Burner Caps
Each cap has a letter (B, D, or F) cast in the underside of
the cap that corresponds to a letter (B, D, or F) cast in the
burner base that is attached to the appliance.
STAR™ Burner Caps
The burner cap is porcelainized steel. The burner caps
must be properly placed for the cooktop to function
properly. If the burner cap is not properly placed, one or
more of the following problems may occur:
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• Place each burner cap on its correct burner base per
its corresponding letter designation.
• Place burner cap gently on top of base so that the
prongs of the burner base fit snugly into the groove of
the burner cap.
Figure 4: Burners Caps
Matching letter
designation.
Burner Base
Burner Cap
Correct Burner Cap Placement
Incorrect Burner Cap Placement
Checking Burner Cap Placement
• Check to make sure there is no gap between the
burner cap and burner base. See figure “Burner Cap
Placement” to see the correct and incorrect
placements of the burner cap.
• You may gently try to move the burner cap from side to
side to check if it is properly placed. If properly placed,
the cap will click from side to side as the prongs hit the
groove ridge.
Figure 5: Burner Cap Placement
English 7
Thermador® ExtraLow (XLO) Burners
30” 4 Burner
30” 5 Burner
36” 5 Burner
Burner Grates
(SGSX Models only)
The center and left front burners are enhanced with the
ExtraLow (XLO®) feature. When the control knob is set
within the XLO® zone, the flame cycles OFF and ON
automatically for varying seconds every minute. This
cycling is normal and allows you to reduce the heat even
further than the low setting to cook delicate foods. For
example, this very low setting is suitable to simmer, poach,
melt or hold cooked food without scorching or burning.
How They Work
• The burner flame will cycle ON and OFF during each
minute when the setting is at any position between LO
(past detent) and XLO.
• The length of time the flame is ON and OFF depends
on the knob setting.
• With a setting just below LO, the flame will be ON
approximately 53 seconds and OFF 7 seconds of each
minute.
• With a setting at the XLO position, the flame is ON
approximately 7 seconds and OFF 53 seconds of each
minute.
• The knob can be set to any position between LO and
XLO.
Grates must be properly positioned before cooking.
WARNING:
Do not clean or touch any of the burners when
one or both ExtraLow burners are in use. When
the ExtraLow burner automatically reignites, the
igniter at the burner will spark.
Burner “ON” Lights
For SGS models:
An “On” light corresponds with the knob for each burner.
When illuminated, it indicates that the corresponding
burner is in use.
For SGSX models:
A light ring around each knob will illuminate to indicate that
the corresponding burner is in use.
Figure 6: Burner Grates
WARNING:
To prevent flare-ups, properly support pots, and
avoid spills, all grates must be properly
positioned on the cooktop whenever the
cooktop is in use. Each of the four feet must be
placed into the corresponding dimples in the
cooktop. Do not use a grate if the rubber feet
are missing or damaged.
English 8
For replacement rubber feet: Part # 416438, contact your
dealer or call the service number listed inside the cover.
CAUTION:
Align Horizontal
Bars
Long
Center
Prong
To avoid possible injury or damage to the
appliance, ensure grates are installed exactly
per installation instructions and not backwards
or upside down.
Four-burner models: When placing center grate, make sure
the horizontal bar aligns with the horizontal, center bar of
the left and right grates. See figure, “Four-Burner Center
Grate Placement” below.
Standard Knobs
SGS models, which do not feature ExtraLow® operations,
have only standard metal burner controls and rubber
grommets.
Figure 9: Standard Burner Control Knob
ExtraLow® (XLO) Knobs
Figure 7: Four-Burner Center Grate Placement
Five-burner models: When placing center grate, make sure
the long center prong is located at the back of the cooktop.
See figure, “Five-Burner, Center Grate Placement” below.
Figure 8: Five-Burner, Center Grate Placement
Control Knobs
The cooktop has one control knob for each burner. Push
down and turn to the left to light and set the desired heat
setting.
SGSX models have standard metal burner controls and
rubber grommets as well as two ExtraLow® burner controls
on the left front and center. See “ExtraLow Burner Control
Knob” below.
Figure 10: ExtraLow Burner Control Knob
The standard burner controls have an infinite number of
heat settings. At the LO position of the ExtraLow knobs, a
detent or notch may be felt.
CAUTION:
Failure to operate knobs properly may result in
personal injury and damage to the appliance.
To operate: Select the appropriate control knob, push down
and turn counterclockwise to the desired flame size. Turn
OFF by turning the control knob clockwise to OFF.
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Burner Control Knob Removal
To remove knob and grommet: With burner in the OFF
position, gently lift knob up and off. Gently pull the grommet
from the sides and lift out.
Operation
WARNING:
To avoid possible electric shock, do not reach
through control opening into rough-in box.
To replace grommet and knob: Carefully insert the
grommet into the opening, ensuring that the maintop is
seated in the track around the entire perimeter of the
grommet. Replace control knob by placing indicator line at
the 12 o’clock position. Press down firmly.
About the Appliance
Use the cooktop for surface cooking applications such as
boiling, frying, simmering, steaming and sauteing.
Operation
WARNING:
The burning of gas cooking fuel can create
small amounts of Carbon Monoxide, Benzene,
Formaldehyde and Soot. To minimize exposure
to these substances, the burners should be
adjusted by a certified installer or agency to
ensure proper combustion. Ensure proper
ventilation with an open window or use a
ventilation fan or hood when cooking with gas.
Always operate the unit according to the
instructions in this manual.
The cooktop has one control knob for each burner. Push
down and turn to the desired heat setting.
Normal Operation (Electronic Ignition/
Reignition)
The cooktop uses electronic igniters to light the burners.
There is no pilot light. Each burner has its own igniter. If a
burner flame blows out during use, the burner will
automatically reignite.
CAUTION:
Do not touch any of the burners when the
cooktop is in use.
SGS models only: All ignitors spark when any
single burner is turned on.
The ignitor should be clean and dry for proper operation.
• Avoid getting water or food on the igniter.
• If the igniter is wet or soiled, it may spark without
igniting the burner, or even spark continuously when a
flame is present.
NOTE:
If the burner does not light within 4 seconds, turn the burner
off. Check to see that the burner cap is positioned correctly
on the burner base and the igniter is clean and dry. If a
burner still fails to ignite, see “Before Calling for Service” on
page 17.
When a flame is present and a Low setting is used, the
igniter may occasionally spark. This is normal.
In the Event of a Power Failure
In the event of a power failure, only the standard burners
can be ignited manually. If the cooktop is being used when
a power failure occurs, turn all the burner control knobs to
the OFF position. The standard burners can then be ignited
manually by holding a match at the ports and turning the
control knob to the HI position. Wait until the flame is
burning all the way around the burner before adjusting the
flame to the desired height.
The two ExtraLow® burners on SGSX models cannot be
ignited manually. Be sure to turn ExtraLow knobs OFF if a
power failure occurs. The burners will not turn back on until
both control knobs are turned OFF and then turned back
ON again after power has been restored. See “WHAT TO
DO IF YOU SMELL GAS” on page 1.
WARNING:
The reignition feature will not work in the event
of a power failure.
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Typical Flame Characteristics
Yellow Flames:
Further adjustment is required.
Yellow Tips on Outer Cones:
Normal for LP Gas.
Soft Blue Flames:
Normal for Natural Gas.
If the flame is completely or mostly yellow, verify that the
regulator is set for the correct fuel. After adjustment,
retest.
Some yellow streaking is normal during the initial startup. Allow unit to operate 4-5 minutes and re-evaluate
before making adjustments.
Getting the Most Out Of Your
The burner flame should be blue in color and stable with no
yellow tips, excessive noise or fluttering. It should burn
completely around the burner cap.
Figure 11: Checking Flame Characteristics
Foreign particles in the gas line may cause an orange
flame during initial use. This should disappear with use.
Check burner to make sure port holes are not obstructed. If
the ports are clogged, see “Before Calling for Service” on
page 17.
NOTE:
An audible “pop” may be heard when the burner is turned
off manually, or when cycling in the ExtraLow® zone
(SGSX models). The “popping” may be louder with LP gas
than with natural gas.
Appliance
Cooking Suggestions (For Best Results)
• Use a lid to keep a more constant cooking
temperature.
• Use proper cookware. (See “Proper Cookware” on
page 13.)
• Center the pan over the burner before turning the
burner on.
• Refer to the “Surface Burner Cooking
Recommendations” chart on page 11 for suggested
settings.
ExtraLow® (XLO) Techniques
• Use a higher XLO setting if the pan is uncovered.
• Check the food occasionally to see if the control knob
should be turned to a lower or higher setting.
• It is normal to stir food occasionally. This is especially
important when simmering for several hours, such as
homemade sauce or beans.
• Simmer bubbles may not be seen when the flame has
cycled OFF.
• While the flame is ON, there may be bubbling. There
should be at least steam and a slight quivering of the
liquid’s surface.
• The quantity and type of food affects which setting to
use.
• When lowering the flame setting, adjust it in small
steps.
• If a setting is too low to hold a simmer, bring the food
back to a boil before resetting to a higher heat.
• If an oversized pan is used, the simmer action may
occur more in the center. For even cooking, stir the
food around the outer edges into the food in the center.
Surface Burner Cooking Recommendations
Food Start Cooking
BREADS
French Toast,
Pancakes, Grilled
Sandwiches
CEREALS
Cornmeal, Grits,
Oatmeal
Med. – preheat skillet. Med. Lo to Med. Use Standard Burner setting.
Hl – cover, bring water to a
boil, add cereal.
Continue Cooking –
Standard Burners
Med. Lo to Med. – finish
cooking according to
package directions.
Continue Cooking –
ExtraLow® Burners
XLO – to hold, cover.
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Food Start Cooking
CHOCOLATE
Melting XLO to melt. Remove when melted. XLO – to hold.
DEEP FRYING Med. Hl – heat oil. Med. HI – maintain temp. Use Standard Burner setting.
DESSERTS
Pudding and Pie Filling
Mix
Pudding
EGGS
Fried, Scrambled Med. to Med. Hi – melt
MEAT, FISH, POULTRY
Bacon, Sausage Patties Med. Hl until meat starts to
Med. Lo to LO –
Med. Lo – bring milk to a boil
butter, add egg.
sizzle.
Continue Cooking –
Standard Burners
Med. Lo to Med
LO
LO to Med. Lo – finish
cooking.
Med. Lo to Med. – to finish
cooking.
Continue Cooking –
ExtraLow® Burners
Same as standard.
Cook following recipe.
Med Lo – to cook.
XLO – to hold for a short
period.
Use Standard Burner setting.
Braising: Swiss Steak,
Pot Roast, Stew Meat
Frying: Chicken Brown on Med. LO – cover, finish cooking. Use Standard Burner setting.
Pan Frying: Lamb
Chops, Thin Steaks,
Hamburgers, Link
Sausage
Simmering: Stewed
Chicken, Corned Beef,
Poaching Fish
RICE Hl – cover, bring water to
SAUCES
Tomato Base Med. HI to Hl – cook meat/
White, Cream,
Bernaise, Hollandaise
SOUPS, STEWS,
STOCKS
Brown on Med. Med. HI to
Med., add liquid, cover.
Med. HI to Med. – preheat
skillet.
Hl – cover, bring liquid to
boil.
boil, add rice, cover.
vegetables, follow recipe.
LO to Med. Lo – melt fat,
follow recipe.
Hl – cover, bring liquid to
boil.
LO to Med. Lo – cover,
simmer until tender.
Med. to Med. HI – brown
meat.
LO to Med. Lo XLO – simmer slowly.
LO to Med. Lo – cover, cook
according to package
directions.
LO to Med. Lo XLO – simmer.
LO to Med. Lo – finish
cooking.
LO to Med. Lo – simmer. XLO – simmer.
XLO – simmer until tender.
XLO – hold.
LO – cook according to
package directions.
XLO – hold, covered.
XLO uncovered to thicken.
XLO – to hold, lowest
setting.
XLO – to hold, cover.
VEGETABLES
Fresh
Frozen
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Hl – cover, bring water and
vegetable to a boil.
Hl – cover, bring water and
vegetable to a boil.
Med. Lo to Med. – cook 10 to
30 minutes, or until tender.
Med. Lo to Med. – cook
according to package
directions.
XLO – to hold, cover.
Use Standard Burner setting.
Proper Cookware
Cookware Characteristics
• Aluminum or copper bottomed pans conduct heat
evenly.
• Steel pans, if not combined with other metals, may
cook unevenly.
Choosing Cookware
Cookware Recommendations
Practice
Pan Bottom Diameter
• The flame should be the same size as the
bottom of the pan or smaller. Do not use small
pans with high flame settings as the flames
can lick up the sides of the pan.
• Oversize pans that span two burners are
placed front to back, not side to side.
• For best cooking results, large pans should
not extend over the sides of the grates.
Use Balanced Pans
• Balance is important for stability and even
cooking.
• Pans must sit level on the cooktop grate
without rocking or wobbling.
• Center pan over burner.
• Cast-iron cookware absorbs heat slowly and cooks
more evenly at low-to-medium settings.
• Flat, heavy bottom pans provide even heat and
stability.
• DO NOT USE pans that are thin, warped, dented or
ridged as they heat unevenly.
Use a Lid That Fits Properly
• A well-fitting lid helps shorten the cooking
time.
Specialty Cookware
Pans that span two burners, i.e. griddles, roasters and fish
poachers, may be used when placed front to back. Adjust
flame equally to cook evenly. For five-burner models, use
the Thermador® accessory griddle Model SGRIDDLEF on
the center burner only.
Use a Wok with a flat bottom. If using a round-bottom wok
with a maximum 16-inch diameter, use the Thermador®
accessory support wok ring, Model SWOKRINGF.
Canners and pressure cookers must meet the same
requirements as described above. After bringing contents
to a boil, use lowest heat setting possible to maintain a boil
or pressure (for pressure canners/cookers).
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Cleaning and Maintenance
36” Model
(91cm)
Daily Cleaning
The entire Cooktop can be safely cleaned by wiping with a
soapy sponge, then rinsing and drying. If stubborn soil
remains, follow the recommended cleaning methods
below.
• Always use the mildest cleaner that will do the job. Use
clean, soft cloths, sponges or paper towels.
• Rub stainless steel finishes in the direction of the grain.
Wipe area dry to avoid water marks.
• Before cleaning, be certain the burners are turned off
and the grates and burners are cool.
• Do not clean removable cooktop parts in any selfcleaning oven.
• After cleaning, place all parts in their proper positions
before using cooktop.
• For proper burner performance, keep igniters clean
and dry.
• Keep the ignitor ports clean for proper lighting
performance of the burners. It is necessary to clean
these when there is a boil over or when the burner
does not light even though the electronic ignitors click.
• Do not use flammable cleansers such as lighter fluid or
WD-40.
CAUTION:
Do not touch any of the burners when the
cooktop is in use.
SGS models only: All ignitors spark when any
single burner is turned on.
Cooktop Cleaning Chart
Cooktop Part / Material Suggested Cleaners Important Reminders
Burner Base
Aluminum Alloy
Figure 12: Cleaning the Cooktop
• Detergent and hot water; rinse
and dry.
• Stiff nylon bristle tooth brush to
clean port openings.
• Abrasive Cleansers: Brillo® or
S.O.S.® pads. Rinse and dry.
Cleaning Guidelines
The cleaners recommended below and on the following
page indicate a type and do not constitute an endorsement
of a particular brand. Use all products according to
package directions.
• Do not scratch or gouge the port
openings.
• Clean ports with a wire or
straightened paper clip.
• Do not use a toothpick that may
break off.
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Cooktop Part / Material Suggested Cleaners Important Reminders
Burner Cap
Porcelain Enamel
Control Knobs and Grommets • Hot sudsy water; rinse and dry
• Hot sudsy water; rinse and dry
thoroughly.
• Nonabrasive Cleansers:
Ammonia, Fantastic®, Formula
409®.
• Mild Abrasive Cleansers: Bon
Ami®, Ajax®, Comet®.
• Liquid cleaners: Kleen King®,
Soft Scrub®.
• For food stains, use an abrasive
cleanser such as, Zud® or Bar
Keepers Friend®.
• Reassemble. Make sure that the
cap is seated on the base.
immediately.
• To remove grommets, see
“Burner Control Knob Removal”
on page 10.
• To remove knobs, lift straight up.
• Acidic and sugar-laden spills
deteriorate the porcelain enamel.
Remove soil immediately.
• Do not use wet sponge or towel
on hot porcelain.
• Do not soak burner caps.
• Always apply minimal pressure
with abrasive cleaners.
• Dry thoroughly after cleaning.
• Do NOT clean in a self-clean
oven.
• Do not soak knobs or grommets.
• Do not use abrasive scrubbers or
cleansers, such as Bon Ami®,
Ajax®, or Comet®. They may
permanently damage the finish or
remove graphics.
• Do not pull on grommet when
removing or replacing.
Exterior Finish
Stainless Steel
• Nonabrasive Cleaners: Hot water
and detergent, Fantastic®,
Formula 409®. Rinse and dry
immediately.
• Cleaner Polish: Stainless Steel
Magic® to protect the finish from
staining and pitting; enhances
appearance.
• Hard water spots: Household
white vinegar.
• Mild Abrasive Cleaners: Kleen
King Stainless Steel liquid
cleaner, Bon Ami®.
• Heat discoloration: Bar Keepers
Friend®.
• Do not use steel wool pads. They
will scratch the surface.
• Stainless steel resists most food
stains and pit marks providing the
surface is kept clean and
protected.
• Never allow food stains or salt to
remain on stainless steel for any
length of time.
• Rub lightly in the direction of the
grain.
• Chlorine or chlorine compounds
in some cleaners are corrosive to
stainless steel. Check ingredients
on label before using.
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Cooktop Part / Material Suggested Cleaners Important Reminders
Grates and Grate Bridge
Porcelain Enamel on Cast Iron
Igniters
Ceramic
Glass Panel
(SGSX models only)
• Nonabrasive cleaners: Hot water
and detergent, Fantastic®,
Formula 409®. Rinse and dry
immediately.
• Mild abrasive cleaners: Bon Ami®
and Soft Scrub®.
• Abrasive cleaners for stubborn
stains: soap-filled steel wool pad.
• Carefully wipe with a cotton swab
dampened with water, ammonia
or Formula 409®.
• Gently scrape soil off with a
toothpick.
• Hot, sudsy water, rinse and dry. • Avoid abrasive cleansers such as
• The grates are heavy; use care
when lifting. Place on a protected
surface.
• Blisters/ crazing/ chips are
common due to the extreme
temperatures on grate fingers and
rapid temperature changes.
• Acidic and sugar-laden spills
deteriorate the enamel. Remove
soil immediately.
• Abrasive cleaners, used too
vigorously or too often can
eventually mar the enamel.
• Do not clean in a self-clean oven.
• Avoid excess water on the igniter.
A damp igniter will prevent burner
from lighting.
• Remove any lint that may remain
after cleaning.
metal scouring pads, scrub
sponges, soap-filled scouring
pads and powder cleansers.
Maintenance
The appliance requires only regular cleaning for proper
operation. No other maintenance is required. See
“Cleaning and Maintenance” on page 14 for detailed
instructions.
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Service
Before Calling for Service
Troubleshooting Chart
Problem Suggestion
Burner(s) do not light / Ignitors do not
spark
Burner flame goes out unexpectedly • Make sure that there is no draft in the room.
Ignitors spark even though knobs are in
the off position
Cooking results are not what was
expected
Data Plate
For handy reference, the serial tag information has been
affixed to the underside of the rough-in box, underneath the
cooktop.
Data Plate
• Make sure that the gas shut off valve is in the ON position and the gas
supply to the house is not shut off.
• Make sure the burner caps are properly positioned and the burner
ports are not clogged. Clear ports with a wire or straightened paper clip
if clogged.
• Make sure the igniters are clean and dry.
• Check the power supply. It should be properly grounded with the
correct polarity. Make sure the unit is plugged in and the circuit breaker
is not tripped.
• When the electrical power connection has been activated at the first
power up or reconnected after an outage, the igniters may spark once
or twice even though all burner knobs are in the off position.
• The cooktop is not level.
• Cooking pan does not fit the surface being used.
• Cookware is not the type or size recommended.
How to Obtain Service or Parts
For authorized service or parts information, call the number
or write to the address listed inside the cover.
We want you to remain a satisfied customer. If a problem
comes up that cannot be resolved to your satisfaction,
please let us know. Whether you write or call, please
provide us with the Model Number, FD Number (product's
unique identifier for customer service), and Date of Original
Purchase or Installation.
Figure 13: Data Plate Location
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STATEMENT OF LIMITED
PRODUCT WARRANTY
What this Warranty Covers & Who it
Applies to
The limited warranty provided by BSH Home Appliances
Thermador in this Statement of Limited Product Warranty
applies only to the Thermador appliance sold to you, the
first using purchaser, provided that the Product was
purchased:
• For your normal, household (non-commercial) use, and
has in fact at all times only been used for normal
household purposes.
• New at retail (not a display, "as is", or previously
returned model), and not for resale, or commercial use.
• Within the United States or Canada, and has at all
times remained within the country of original purchase.
The warranties stated herein apply only to the first
purchaser of the Product and are not transferable.
Please make sure to return your registration card; while not
necessary to effectuate warranty coverage, it is the best
way for Thermador to notify you in the unlikely event of a
safety notice or product recall.
How Long the Warranty Lasts
Thermador warrants that the Product is free from defects in
materials and workmanship for a period of twelve (12)
months from the date of purchase. The foregoing timeline
begins to run upon the date of purchase, and shall not be
stalled, tolled, extended, or suspended, for any reason
whatsoever.
Repair/Replace as Your Exclusive
Remedy
During this warranty period, Thermador or one of its
authorized service providers will repair your Product
without charge to you (subject to certain limitations stated
herein) if your Product proves to have been manufactured
with a defect in materials or workmanship. If reasonable
attempts to repair the Product have been made without
success, then Thermador will replace your Product
(upgraded models may be available to you, in Thermador's
sole discretion, for an additional charge). All removed parts
and components shall become the property of Thermador
at its sole option. All replaced and/or repaired parts shall
assume the identity of the original part for purposes of this
warranty and this warranty shall not be extended with
respect to such parts. Thermador's sole liability and
responsibility hereunder is to repair manufacturer-defective
Product only, using a Thermador-authorized service
provider during normal business hours. For safety and
property damage concerns, Thermador highly
recommends that you do not attempt to repair the Product
yourself, or use an un-authorized service provider;
Thermador will have no responsibility or liability for repairs
or work performed by a non-authorized service. If you
choose to have someone other than an authorized service
provider work on your Product, THIS WARRANTY WILL
AUTOMATICALLY BECOME NULL AND VOID. Authorized
service providers are those persons or companies that
have been specially trained on Thermador products, and
who possess, in Thermador's opinion, a superior reputation
for customer service and technical ability (note that they
are independent entities and are not agents, partners,
affiliates or representatives of Thermador). Notwithstanding
the foregoing, Thermador will not incur any liability, or have
responsibility, for the Product if it is located in a remote
area (more than 100 miles from an authorized service
provider) or is reasonably inaccessible, hazardous,
threatening, or treacherous locale, surroundings, or
environment; in any such event, if you request, Thermador
would still pay for labor and parts and ship the parts to the
nearest authorized service provider, but you would still be
fully liable and responsible for any travel time or other
special charges by the service company, assuming they
agree to make the service call.
Out of Warranty Product
Thermador is under no obligation, at law or otherwise, to
provide you with any concessions, including repairs, prorates, or Product replacement, once this warranty has
expired.
Warranty Exclusions
The warranty coverage described herein excludes all
defects or damage that are not the direct fault of
Thermador, including without limitation, one or more of the
following:
• Use of the Product in anything other than its normal,
customary and intended manner (including without
limitation, any form of commercial use, use or storage
of an indoor product outdoors, use of the Product in
conjunction with air or water-going vessels).
• Any party's willful misconduct, negligence, misuse,
abuse, accidents, neglect, improper operation, failure
to maintain, improper or negligent installation,
tampering, failure to follow operating instructions,
mishandling, unauthorized service (including selfperformed "fixing" or exploration of the appliance's
internal workings).
• Adjustment, alteration or modification of any kind.
• A failure to comply with any applicable state, local, city,
or county electrical, plumbing and/or building codes,
regulations, or laws, including failure to install the
product in strict conformity with local fire and building
codes and regulations.
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• Ordinary wear and tear, spills of food, liquid, grease
accumulations, or other substances that accumulate
on, in, or around the Product.
• Any external, elemental and/or environmental forces
and factors, including without limitation, rain, wind,
sand, floods, fires, mud slides, freezing temperatures,
excessive moisture or extended exposure to humidity,
lightning, power surges, structural failures surrounding
the appliance, and acts of God.
In no event shall Thermador have any liability or
responsibility whatsoever for damage to surrounding
property, including cabinetry, floors, ceilings, and other
structures or objects around the Product. Also excluded
from this warranty are scratches, nicks, minor dents, and
cosmetic damages on external surfaces and exposed
parts; Products on which the serial numbers have been
altered, defaced, or removed; service visits to teach you
how to use the Product, or visits where there is nothing
wrong with the Product; correction of installation problems
(you are solely responsible for any structure and setting for
the Product, including all electrical, plumbing or other
connecting facilities, for proper foundation/flooring, and for
any alterations including without limitation cabinetry, walls,
floors, shelving, etc.); and resetting of breakers or fuses.
TO THE EXTENT ALLOWED BY LAW, THIS WARRANTY
SETS OUT YOUR EXCLUSIVE REMEDIES WITH
RESPECT TO PRODUCT, WHETHER THE CLAIM
ARISES IN CONTRACT OR TORT (INCLUDING STRICT
LIABILITY, OR NEGLIGENCE) OR OTHERWISE. THIS
WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES,
WHETHER EXPRESS OR IMPLIED. ANY WARRANTY
IMPLIED BY LAW, WHETHER FOR MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, OR
OTHERWISE, SHALL BE EFFECTIVE ONLY FOR THE
PERIOD THAT THIS EXPRESS LIMITED WARRANTY IS
EFFECTIVE. IN NO EVENT WILL THE MANUFACTURER
BE LIABLE FOR CONSEQUENTIAL, SPECIAL,
INCIDENTAL, INDIRECT, "BUSINESS LOSS", AND/OR
PUNITIVE DAMAGES, LOSSES, OR EXPENSES,
INCLUDING WITHOUT LIMITATION TIME AWAY FROM
WORK, HOTELS AND/OR RESTAURANT MEALS,
REMODELLING EXPENSES IN EXCESS OF DIRECT
DAMAGES WHICH ARE DEFINITIVELY CAUSED
EXCLUSIVELY BY THERMADOR, OR OTHERWISE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, AND SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY
LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. THIS WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE.
No attempt to alter, modify or amend this warranty shall be
effective unless authorized in writing by an officer of BSH.
English 19
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