Thermador HMWB30WS User Manual

Use and Care
GUIDE
Thermador Masterpiece
®
Wall Hoods
THERMADOR.COM
Use and Care
GUIDE
Thermador Masterpiece
®
Wall Hoods
Table of Contents (English) ................................................................... 3
Table de Matières (Français) ................................................................. 20
Índice de Materias (Español).................................................................. 36
Models | Modèles | Modelos:
HMWB30WS HMWB361WS HMWB36WS HMWB481WS
THERMADOR.COM
Home Connect User’s Information
Wi-Fi® Module
FCC/IC
Statements
CMIIT ID: 2017AJ4134 (M)
FCC: 2AHES-COM2
IC: 21152-COM2
The Home Connect module is a communication
device designed to provide communication between
appliances and smart devices.
This module is integrated at the factory, under direct control of BSH Home
Appliances Corporation, and is not user serviceable or upgradable.
At least 20 cm separation distance should be maintained from device to user.
FCC COMPLIANCE STATEMENT
CAUTION: Changes or modifications not expressly approved could void your authority to use
this equipment.
This device complies with Part 15 of the FCC Rules. Operation to the following two conditions:
(1) This device may not cause harmful interference, and (2) This device must accept any
interference received, including interference that may cause undesired operation.
INDUSTRY CANADA STATEMENT
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is
subject to the following two conditions: (1) this device may not cause interference, and (2) this
device must accept any interference, including interference that may cause undesired
operation of the device.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio
exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil
ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d’en compromettre le
fonctionnement.
Use and Care Guide English | 3 |
Congratulations!
Félicitations! ¡Felicidades!
Congratulations on your recent Thermador purchase! Whether you are a dedicated chef or simply a connoisseur of the art of cooking, owning a Thermador kitchen is the ultimate expression of personal style, good taste and an appreciation for the complete culinary experience. Our award-winning products have been empowering culinary enthusiasts for more than eleven decades.
Before you begin using your new Thermador product, please take a moment to review the Use and Care Guide. You will find the answers to all of your questions as well as some very important safety information. Pay special attention to the Important Safety Instructions located at the beginning of
manual. Your Thermador product is
the ready and waiting to be used for your next gourmet creation!
Our products are handcrafted with the highest quality authentic materials to ensure years of reliable service. In the unlikely event that you have a service question, please have your model and serial numbers of your product available (see the “Before Calling For Service” section for location).
We realize that you have made a considerable investment in your kitchen. Please feel free to share your Thermador kitchen photos and remodeling stories with us. Follow us on Twitter or post your kitchen photos on Facebook. We would love to hear from you!
Thermador wishes you many years of creative cooking.
Félicitations pour votre achat d’un produit Thermador! Que vous soyez un chef à temps plein ou simplement un amateur d’art culinaire, être propriétaire d’une cuisine Thermador est l’expression ultime de style et de bon goût personnel ou une appréciation d’une expérience culinaire complète. Depuis plus de onze décennies, nos produits primés font le bonheur des passionnés des arts culinaires.
Avant d’utiliser votre nouveau produit Thermador, veuillez prendre quelques instants pour lire le Guide d’utilisation et d’entretien. Vous y trouverez les réponses à toutes vos questions même que quelques renseignements très importants de sécurité. Veiller à être très attentif aux Consignes de sécurité importantes imprimées au début du manuel. Votre produit Thermador est prêt et n’attend que vous pour créer le prochain plat gourmet!
Nos produits sont issus du travail d’artisans qui utilisent des matériaux authentiques d’excellente qualité pour vous assurer des années de service fiable. Dans le cas peu probable que vous ayez une demande de réparation, veuillez avoir en main les numéros de modèle et de série du produit (consultez la section “Avant d’appeler pour une réparation” pour trouver l’emplacement de ces numéros).
Nous réalisons que vous avez effectué un investissement considérable dans votre cuisine. N’hésitez pas à partager les photos de votre cuisine Thermador et de vos récits de rénovation avec nous. Suivez-nous sur Twitter ou publiez vos photos de cuisine sur Facebook. Nous aimerions avoir vos opinions!
Thermador vous souhaite plusieurs années de cuisine créative.
¡Felicidades por la reciente compra de su Thermador! Tanto si usted es un gran jefe de cocina o un simple aficionado del arte culinario, el hecho de poseer una cocina Thermador es la última expresión de su estilo personal, de su buen gusto y de su apreciación de una experiencia culinaria completa. Desde hace más de once décadas, nuestros premiados productos han estado empoderando a los entusiastas culinarios.
Antes de empezar a usar su nuevo producto Thermador, tómese un momento para leer la Guía de uso y cuidado. Encontrará respuesta a todas las preguntas que se plantee, así como información muy importante sobre seguridad. Preste especial atención a las Instrucciones de seguridad importantes situadas al inicio del manual. ¡Su producto Thermador está listo y aguarda que usted lo use en su próxima creación gastronómica!
Nuestros productos se fabrican a mano con materiales auténticos de alta calidad para garantizar años de servicio confiable. En el caso improbable de que tenga una pregunta dirigida al servicio técnico, tenga a mano el número de modelo y el número de serie de su producto (consulte la sección “Antes de llamar al servicio técnico” para saber dónde se encuentran).
Somos conscientes de que ha realizado una gran inversión económica en su cocina. No dude en compartir con nosotros fotos e historias de la remodelación de su cocina Thermador. Síganos en Twitter o publique las fotos de su cocina en Facebook. ¡Estaremos encantados de tener noticias suyas!
Thermador le desea muchos años de cocina creativa!
Use and Care GuideEnglish | 4 |
Table of
Safety
Contents
Safety .................................................................................. 6
Important Safety Instructions ..................................... 6
Introduction ........................................................................ 9
Operating the Appliance.................................................... 9
Touch Control Panel ................................................... 10
Operating the Hood ................................................... 11
Home Connect ........................................................... 11
Care and Cleaning ............................................................. 15
Grease Filters Cleaning .............................................. 15
Cleaning Chart ............................................................ 15
Hood Surface Cleaning............................................... 15
Service ................................................................................ 16
Before Calling Service................................................. 16
How to Obtain Service or Parts.................................. 17
Product Data Rating Label.......................................... 17
Service Information...................................................... 17
Statement of Limited Product Warranty............................. 18
Service, Parts & Accessories ................................ back page
Definitions
WARNING
This indicates that death or serious injuries may occur as a result of non-observance of this warning.
CAUTION
This indicates that minor or moderate injuries may occur as a result of non-observance of this warning.
NOTICE: This indicates that damage to the appliance or property may occur as a result of non-compliance with this advisory.
Note: This alerts you to important information and/or tips.
This THERMADOR® appliance is made by
BSH Home Appliances Corporation
1901 Main Street, Suite 600
Irvine, CA 92614
Questions?
1-800-735-4328
www.thermador.com
We look forward to hearing from you!
Use and Care Guide English | 5 |
Safety
IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
INSTALLER: Save these instructions for the local electrical inspector’s use. Please leave these instructions with this unit for the owner. Show the owner the location of the circuit breaker or fuse. Mark it for easy reference.
OWNER: Please retain these instructions for future reference.
WARNING
If the information in this manual is not followed exactly,
re or shock may result causing property damage or
personal injury.
WARNING
If the information in this manual is not followed exactly, re or shock may result causing proper­ty damage, personal injury or death.
- DO NOT store or use gasoline or other ammable vapors and liquids in the vicinity of this or any other apppliance.
- WHAT TO DO IF YOU SMELL GAS
DO NOT try to light any appliance.
DO NOT touch any electrical switch.
DO NOT use any phone in your building.
Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
If you cannot reach your gas supplier, call the re department.
- Installation and service must be performed by an
authorized servicer, service agency or the gas supplier.
WARNING
Turn off power circuit at service panel and lock out panel before wiring this appliance. Requirement: 120 VAC, 60 Hz 15 A. Allow the appliance to cool after the power has been turned off before servicing the appliance.
WARNING
Automatically Operated Device To reduce the risk of injury disconnect from power supply before servicing.
WARNING TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK,
OR INJURY TO PERSONS, OBSERVE THE FOLLOWING:
Use this unit only in the manner intended by the manufacturer. If you have questions, contact the manufacturer at the address or telephone number listed on the back page.
Before servicing or cleaning unit, switch power off at service panel and lock the service disconnecting means to prevent power from being switched on accidentally. When the service disconnecting means cannot be locked, securely fasten a prominent warning device, such as a tag, to the service panel.
WARNING
DO NOT repair or replace any part of the appliance
unless specically recommended in the manuals.
Improper installation, service or maintenance can cause injury or property damage. Refer to this manual for guidance. All other servicing should be done by an authorized servicer.
WARNING
ELECTRICAL SHOCK HAZARD
DO NOT remove connections.
DO NOT use an extension cord.
Failure to follow these instructions can
result in death, re, or electrical shock.
Use and Care GuideEnglish | 6 |
IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
Grounding Instructions
WARNING
Improper grounding can result in a risk of electric shock.
This appliance must be grounded. In the event of an electri­cal short circuit, grounding reduces the risk of electric shock by providing an escape wire for the electric current.
Be sure your appliance is properly installed and grounded
by a qualied technician. Installation, electrical connections
and grounding must comply with all applicable codes. If required by the National Electrical Code (or Canadian
Electrical Code), this appliance must be installed on a sepa­rate branch circuit.
WARNING
To reduce the risk of re or electrical shock, DO NOT use this appliance with any solid state speed device.
Safety Codes and Standards
This appliance complies with one or more of the following Standards:
UL 507, The Standard for the Safety of Electric Fans
CSA C22.2 No. 113, Fans and Ventilators
It is the responsibility of the owner and the installer to de­termine if additional requirements and/or standards apply
to specic installations.
CAUTION
Unit is heavy and requires at least two people or proper equipment to move and install.
Hidden surfaces may have sharp edges. Use caution when handling the appliance. Failure to do so may result in property damage or personal injury.
WARNING
Never modify or alter the construction of the appliance. For example, do not remove panels, wire covers or brackets/screws.
CAUTION
For general ventilating use only. DO NOT use to exhaust hazardous or explosive materials and vapors.
WARNING
To reduce the risk of re, use only metal ductwork.
Use a qualied installer.
Remove all tape and packaging before using the appliance. Destroy the packaging after install. Never allow children to play with packaging material.
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY TO PERSONS, OBSERVE THE FOLLOWING:
Installation work and electrical wiring must be done by qualied person(s) in accordance with all applicable codes and standards, including re-related
construction.
Sufcient air is needed for proper combustion and exhausting of gases through the ue (chimney) of fuel burning equipment to prevent back drafting. Follow the heating equipment manufacturer’s guideline and safety standards such as those published by the National Fire Protection Association (NFPA), and the American Society for Heating, Refrigeration and Air Conditioning Engineers (ASHRAE), and the local code authorities.
When cutting or drilling into wall or ceiling, do not damage electrical wiring and other hidden utilities.
Ducted fans must always be vented to the outdoors.
State of California Proposition 65 Warnings: This product can expose you to chemicals including vinyl chloride, which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to
www.P65Warnings.ca.gov.
Use and Care Guide English | 7 |
IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
WARNING
TO REDUCE THE RISK OF A RANGE TOP GREASE FIRE:
Never leave surface units unattended at high settings. Boilovers cause smoking and greasy spillovers that may ignite. Heat oils slowly on low or medium settings.
Always turn hood ON when cooking at high heat
or when cooking ambéing food (i.e. Crepes Suzette,
Cherries Jubilee, Peppercorn Beef Flambe).
Clean ventilating fans frequently. Grease should
not be allowed to accumulate on fan or lter.
Use proper pan size. Always use cookware appropriate for the size of the surface element.
WARNING
TO REDUCE THE RISK OF INJURY TO PERSONS IN THE EVENT OF A RANGE TOP GREASE FIRE, OBSERVE THE FOLLOWING:
SMOTHER FLAMES with a close tting lid, cookie sheet, or metal tray, then turn off the burner. BE CAREFUL TO PREVENT BURNS. If the ames do not go out immediately, EVACUATE AND CALL THE FIRE DEPARTMENT.
NEVER PICK UP A FLAMING PAN - you may get burned.
DO NOT USE WATER, including wet dishcloths or towels - a violent steam explosion will result.
Use an extinguisher ONLY if:
a) You know you have a class ABC extinguisher, and you already know how to operate it.
b) The re is small and contained in the area where it started.
c) The re department is being called.
d) You can ght the re with your back to an exit.
a
Based on “Kitchen Fire Safety Tips” published by NFPA.
a
Use and Care GuideEnglish | 8 |
Introduction
Operating the Appliance
Before You Begin
Before using your appliance, be sure to read this manual. Pay special attention to the Important Safety Instructions located at the beginning of the manual.
WARNING
To avoid risk of burn, turn the hood ON when cooking at
high heat or when ambéing food.
DO NOT use all heating elements or gas burners simulta­neously at high settings for a prolonged period. (max.15 minutes). If the hood is located over a gas cooktop, operate the hood at maximum setting whenever three or more gas burners are being used. DO NOT operate the ventilation system during a cooktop
re.
All Hood models are rated for 120 VAC, using a 15 amp circuit breaker; see the Installation Manual for more details.
Overview
NOTE: The Use and Care Guide applies to several versions
of this appliance. Accordingly, you may nd descriptions of individual features that do not apply to your specic
appliance. IMPORTANT: DO NOT use cooktop, rangetop, or range
while hood is disassembled.
Undercabinet Hood
HMWB30WS, HMWB36WS, HMWB361WS and HMWB481WS
23 2⁄8’’ (590 mm) in depth, with widths of 30’’ (762 mm), 36’’ (914 mm) and 48’’ (1219 mm). This model series features brushed stainless-steel canopy with LED lights.
1
(1) Hood canopy (2) Touch control (3) LED lights (4) Filter latch
(5) Hybrid mesh lters
2
3
4
5
Use and Care Guide English | 9 |
Touch Control Panel
NOTE: Not all features referred to in this manual applies to all models.
FILTER AUTO LIGHTS CONNECTDELAY
(1) FILTER
(2) DELAY
(3) 0
(4) 1 – 4
(5) AUTO
(6) LIGHTS
(7) CONNECT
01234
43 5 6 721
Clean Filter Reminder
After 40 hours of operation, the FILTER button will illuminate indicating that the filters need to be cleaned. When this indicator illuminates clean the filters as instructed on page 15. After cleaning, press and hold the FILTER button for 3 seconds until it beeps to reset the 40-hour period and to turn the reminder off. Receive clean filter reminder notification through the Home Connect™ app when activated in Set­tings section, as well as see filter saturation status.
Delay Shut Off
If the blower is off when the DELAY button is pressed, the blower will turn on to the high speed setting for 10 minutes. Once time has elapsed, the blower will automatically turn off. If the blower is on when the DELAY button is pressed, the blower runs for 10 minutes from the time the DELAY button was pressed at the current speed then turns off. During the 10 minute timed period, the DELAY button is illuminated. To interrupt a timed period, press one of the fan speed buttons or 0 button to turn off. Ability to choose a different time period and speed than the default setting is possible through the Home Connect
OFF
Touch ‘0’ once to turn the blower off and reset the control.
Fan Speed
Increases or decreases the blower speeds. The chosen blower speed LED will remain illuminated while in operation. 1 – Low 2 – Medium 3 – Medium/High 4 – High
Automatic Mode
When in AUTO mode, the hood automatically turns the blower on, depending on the amount of heat the control senses. It automatically adjusts every 5 minutes. If the control does not sense a high level of heat, it will turn the blower off. Remotely control and monitor hood fan speeds through Home Connect™ app.
LED Light Control
This button controls the LED lighting. The first press turns the lights on. A second press dims the lights. A third press turns the lights off. 0-100% light slider in Home Connect™ app allows additio­nal control to obtain the perfect level of light.
Home Connect
This function allows the user to connect the hood with a mobile device. See “Home Connect™” on page 11.
TM
app in the settings menu.
TM
Control tone
To turn OFF/ON the control tone, hold the FILTER and LIGHTS button for 3 seconds. Control tone can also be turned OFF/ON through the settings section of the Home Connect™ app.
Use and Care GuideEnglish | 10 |
Operating the Hood
For Better Results
The blower should be turned on for about 5 minutes before cooking in order to establish air currents upward through the hood. Thus when heat, smoke, moisture, grease and cooking odors are produced, they will be carried outside instead of drifting into other rooms.
Use the low speeds for normal use and the higher speeds for strong odors or fumes.
Drafts across the range or cooktop will reduce the effectiveness of the hood. Such drafts should be prevented when possible.
The best job of ventilation in the kitchen is done where the only air currents are those created by the blower itself.
Regular use of the fan system while cooking helps keep the kitchen comfortable and less humid.
Use a rear burner when browning or pan frying meat.
For optimal performance, the width of the hood should equal that of the cooktop or rangetop or exceed it by 3 inches on either side. Install these hoods only with Thermador blowers.
Home Connect™
With Home Connect™, the appliance is Wi-Fi-capable and can be remotely controlled using a mobile device (e.g. tablet PC, smartphone). Home Connect™ app offers additional functions which are a perfect complement to the networked appliance. Home Connect™ does not work over Wi-Fi networks that require browser registration, i.e. a user name and pas­sword entered via a web browser. You should have a stable wireless network with good reception and access to the internet. If the appliance is not connected to the WLAN network (home network), it functions in the same way as a typical hood with no network connection and can be operated as usual via the Touch Panel. NOTE: Please ensure that you follow the safety instructions given at the beginning of this instruction manual and that these are also observed when operating the appliance via the Home Connect™ app and when away from home. Plea­se also follow the instructions in the Home Connect™ app. NOTE: Operation on the appliance itself always takes priority, and during this time it is not possible to operate the appliance using Home Connect™ App.
Cooktop-Hood Sync
You can connect this appliance to a matching cooktop (if the cooktop supports connection to the hood) and then control the functions of the hood via your cooktop.
There are various options for connecting the appliances:
Home Connect
Two appliances can be connected using the Home Con­nect™ app provided that both of them are Home Con­nect™ compatible.
Refer to the Home Connect™ documents supplied for more information.
Connecting appliances directly
If the appliance is connected directly to a cooktop, it can­not be connected to your home network as well. The appliance will function in the same way as a hood that is not connected to the network and you can continue to operate it via the touch control panel.
Connecting appliances via your home network
If the appliances are connected to each other via your home network, both the hood controls on the cooktop and Home Connect™ can be used to operate the appliance.
Notes
Make sure you follow the safety instructions in the instruction manual for your hood and that these are complied with even when operating the appliance via the hood controls on the cooktop.
If the hood is being operated by means of the touch control panel on the hood itself, this mode of operation always has priority. It is not possible to use the hood controls on the hob during this time.
TM
Use and Care Guide English | 11 |
Setting up a connection
Setting up
To set up the connection between the hood and the cooktop, the hood must be switched off and the cooktop must be switched on before you can connect the cooktop and hood.
Connecting directly
Ensure that the cooktop is switched on and is in search mode. To do this, refer to the section entitled “Connecting to the hood” in the instruction manual for your cooktop.
Notes
If your hood is connected directly to the cooktop, it cannot be connected to your home network as well and you will not be able to use Home Connect™.
The cooktop must not be connected to your home network. To break a connection, follow the instructions in the section entitled “Disconnecting from the network”.
Press and hold the CONNECT button until it starts to ash.
The hood has been connected to the cooktop when the
CONNECT button stops ashing and remains continuously
lit.
Connecting via your home network
Follow the instructions in the section entitled “Connecting your hood to your home network (Wi-Fi) on page 13.
Once the hood is connected to your home network, you can connect to the hob via the Home Connect™ app. To do this. follow the instructions on your mobile device.
To implement settings via Home Connect™, you must have installed the Home Connect™ App on a mobile device (e.g. tablet PC, smartphone).
Follow the steps specied by the app to implement the
settings.
What do you need to connect your hood to Home Connect™?
Your smartphone or tablet PC must be running the
latest version of the operating system it uses.
A home network signal (Wi-Fi) at the location where the
home appliance is located.
Name and password for your home network (Wi-Fi):
(SSID):..........................................................................
Password:....................................................................
Step 1: Installing the Home Connect™ app
1. On your smartphone or tablet PC, go to the App Store (Apple devices) or Google Play Store (Android devices).
2. Enter “Home Connect™” in the store’s search eld.
3. Select the “Home Connect (America)” app published by BSH Home Appliances Corporation and install it on your smartphone or tablet.
4. Open the Home Connect™ app and press “Register” to create a new Home Connect™ account. The app will guide you through the registration process. Don’t forget to make a note of your e-mail address and password afterwards.
Save your Home Connect™ login details here:
Email:........................................................................
Password:..................................................................
Use and Care GuideEnglish | 12 |
Step 2 (initial start-up): Connecting your hood to your home network (Wi-Fi)
Step 2.2: Manually connecting your hood to your home network (Wi-Fi)
A. Connect the appliance. B. Check whether your home network router has A WPS
function (automatic connection) and locate the WPS button. Refer to the router manual for more information.
C. Does your router have a WPS function (automatic connection)?
Yes
No
Now go on to Step 2.1 – Automatic connection (WPS).
Now go on to Step 2.2 – Manual connection (Professional mode).
Step 2.1: Automatically connecting your hood to your home network (Wi-Fi)
Press SPEED 1 button.
CONNECT and SPEED 1 buttons ash.
WPS connection process started.
A. Note: To connect the hood to your home network, the hood and the light must be switched off. You can cancel the process at any time by pressing “0”.
B. Press and hold the “CONNECT” button until “0”
and “CONNECT” start ashing.
C. Press “1”.
Note: “1” and “CONNECT” will ash.
D. If you have WPS (see previous page) press the WPS button on your router. Note: Please consult your router’s manual to locate the WPS button.
E. When “CONNECT” and “3” ashes your appliance is connected to the home network. Go on to step 3.
A. Note: To connect the hood to your home network, the hood and the light must be switched off. You can cancel the process at any time by pressing “0”.
B. Press and hold the “CONNECT” button until it start
ashing.
C. Press “2”.
Note: “2” and “CONNECT” will start ashing.
D. Open general settings on your mobile device and then open Wi-Fi settings. Connect to the network named “HomeConnect”. This is your hoods Wi-Fi-network. Use the following login information to connect: Wi-Fi-Name/SSID: HomeConnect Password/Key: HomeConnect
E. Open the Home Connect™ App on your mobile device. F. The app will prompt you to enter your home Wi-Fi’s
network name and password. Note: The app may take a few minutes to nd your hood.
G. Next, follow directions in the App. H. When “CONNECT” and Fan Setting “3” ashes your
appliance is connected to the home network. Go on to step 3.
Error: The appliance fails to connect to the app (The “CONNECT” light will turn off).
Fix: Ensure your smartphone or tablet is connected to the same home network (Wi-Fi). Check that your wire­less connection is stable and has a strong signal. Then repeat the process from step 2.
Error: If the “CONNECT” and “2” light ashes then the
hood could not establish a connection with your home Wi-Fi within 2 minutes.
Fix: Check whether your hood is in range of your Wi-Fi and repeat the process. If unsuccessful, refer to step 2.2 to connect the oven manually.
Use and Care Guide English | 13 |
Connecting your hood to another Home Connect™ account
A. Open general settings on your mobile device and then open Wi-Fi settings. Connect to the same home network (Wi-Fi) as the hood.
B. Press and hold the “CONNECT” button until the
“CONNECT” and 3 buttons start ashing.
C. Open the app on your mobile device and follow the instructions.
D. The registration process is complete once “CONNECT” stops ashing on the hood.
If you want to change the wireless home network that is connected to the hood, reset the connection to your hood by: A. Press and hold the “CONNECT” and fan setting “0” buttons on your hood for at least 3 seconds. The “CONNECT” button will turn off.
B. Repeat the process from step 2.
Software update
Using the software update function, your hood’s software can be updated (e.g. for the purpose of optimization, troubleshooting or security updates). To do this, you need to be a registered Home Connect™ user, have installed the app on your mobile device and be connected to the Home Connect™ server.
As soon as a software update is available, you will be infor­med through the Home Connect™ app and will be able to start the software update via the app.
Resetting the connection
You can reset the connections you have saved on your home network and on Home Connect™ at any time.
Press and hold the 0 and CONNECT buttons at the same time until the CONNECT symbol is no longer illuminated.
About Data Protection
When your appliance is connected for the rst time to a
WLAN network, which is connected to the Internet, your appliance transmits the following categories of data to the Home Connect™ server (initial registration):
Unique appliance identication (consisting of appliance codes as well as the MAC address of the installed Wi-Fi communication module).
Security certicate of the Wi-Fi communication module (to ensure a secure IT connection).
The current software and hardware version of your domestic appliance.
Status of any previous resetting to factory settings.
This initial registration prepares the Home Connect™ functions for use and is only required when you want to use
these Home Connect™ functions for the rst time.
NOTE: Ensure that the Home Connect™ functions can be used only in conjunction with the Home Connect™ app. Information on data protection can be accessed in the Home Connect™ app.
Once the update has been successfully downloaded, you can start installing it via the Home Connect™ app if you are on your local area network.
The Home Connect™ app will inform you once installation is complete.
Notes
You can continue to use your hood as normal while
updates are downloading.
Depending on your personal settings in the app, software updates can also be set to download automatically.
We recommend that you install security updates as soon as possible.
Use and Care GuideEnglish | 14 |
Care and Cleaning
Grease Filters Cleaning
WARNING
Be sure the entire appliance (including the lters and lights) has cooled and grease has solidied
before attempting to clean any part of the appliance.
Your hood has removable aluminum mesh lters. They must
be cleaned when the FILTER light illuminates on the touch panel or whenever they collect grease. When used over a grill, wok or other high grease applications, more frequent cleaning may be required.
The lters may be washed by hand or in the dishwasher. Soak the ventilation lters in hot water using a mild deter-
gent. Rinse well and shake to dry.
Slight discoloration can occur when cleaning the lters in a dishwasher. This has no inuence on the function of the grease lters.
NOTE: Reverse the directions below to remove the lters. Ensure lters are cool and grease has solidied before
removal. NOTE: Do not use cooktop, rangetop, or range while hood is disassembled.
To Install Filters:
Remove the lter by pulling the spring release lter
latch and then pulling down the lter.
Reinstall the lter by making sure the spring release
lter latch is toward the front. Insert aluminum lter
into upper track.
Push in spring release lter latch.
Push up on aluminum lter and release handle to latch
into place.
Access additional tips and tricks through the Home Con­nect™ app.
Cleaning Chart
Anodized Aluminum Surfaces
Aluminum Mesh Filters
Plastic surfaces
Painted surfaces
Stainless Steel Surfaces
Wash top and underside with hot sudsy water. Rinse and wipe dry or apply Fantastic® or Formula 409® rst to a clean sponge or paper towel and wipe clean. DO NOT USE powdered cleaners or steel wool pads.
Clean lters in the dishwasher or by
agitating in sudsy water. Ensure that
there is no soil trapped in the ne mesh. Dry the lters before reinstalling them.
DO NOT REMOVE control buttons. Wipe with a moist soapy sponge. Rinse and dry.
For general care, wipe the outside of the hood with sudsy water or household cleaners such as Fantastic or Formula 409, rinse well and dry with a clean soft cloth to avoid water marks. DO NOT USE powdered cleansers or steel wool pads.
Wipe and dry stainless steel in the same direction as the grain. Avoid using too much pressure, which may mar the
surface. To remove nger prints and give
added shine, use cleaners such as Stainless Steel Magic. Do not allow any cleaning compounds to remain in contact with stainless steel for extended periods.
Hood Surface Cleaning
For general care, wipe the outside of the stainless steel with mild, lukewarm, soapy water. Always wipe and dry in the direction of the stainless steel grain. Avoid using too much pressure, which may mar the surface.
DO NOT use abrasive products such as steel wool.
DO NOT use cellulose sponges. Some sponges are processed with salt and can cause corrosion by leaving salt deposits on the metal.
DO NOT allow any cleaning compounds to remain in contact with stainless steel for extended periods.
DO NOT USE CHLORINE-BASED CLEANERS.
To remove ngerprints and produce added shine, use a stainless steel cleaner or conditioner. The THERMADOR Stainless Steel Conditioner can be purchased online (US only) at: www.store.thermador.com (order part number
00576697).
Use and Care Guide English | 15 |
Service
Before Calling Service
Trobuleshooting
To reach a service representative, see the contact informa­tion at the back of the manual. Before calling, please note the complete model and serial number printed on your product data rating label.
Use the suggestions in the table below before calling for service to avoid service charges.
Problem Suggested Solution
Noise during operation Some noise is normal due to vibration and air movement.
Excessive noise could indicate one of the following:
a) Ductwork is too small / undersized b) Ductwork is too large / oversized c) Ductwork is loose d) Transition is too small or is loose e) Wood screws are not fully tightened f) Loose screws in trim parts, etc.
Check Installation Manual to verify that ductwork is the proper size. Tighten screws.
Noise when unit is off a) Backow ap on outside of duct wall cap moves with the wind. This is
normal.
Lights and fan blower do not work
Fan blower does not work a) Power supply is insufcient.
Hood trips breaker a) Electrical wiring is incorrectly connected.
The hood is not venting properly.
a) Hood circuit breaker may be tripped. Reset breaker.
b) Electrical wiring is incorrectly connected.
See the Installation Manual for more information.
b) Circuit is not sufcient.
See the Installation Manual for more information.
a) The hood may be too high from the cook top. b) The hood may not be centered above the cook top. c) Make up air not sufcient. d) The wind from opened windows or opened doors in the surrounding area
is affecting the ventilation of the hood. Close all the windows and doors
to eliminate the outside air ow.
e) Blockage in the duct opening or ductwork. Remove all blockage from the duct-work or duct opening.
f) Duct length too long, too many elbows, “back to back” elbows, or too small roof or wall cap, will all cause issues with air draw.
See the Installation Manual for more information.
Use and Care GuideEnglish | 16 |
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