Thermador CEM366TB, CEM305TB Maintance Manual
Use and care
GUIDE
Masterpiece® Series Electric Cooktop CEM305TB CEM366TB
THERMADOR.COM
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Table of
CONTENTS
Table of Contents
Use and care manual
Safety Definitions ....................................................... 4
IMPORTANT SAFETY INSTRUCTIONS ........................ 5
Fire Safety ....................................................................... 5
Cooking Safety ................................................................ 5
Burn Prevention .............................................................. 6
Child Safety ..................................................................... 6
Cleaning Safety ............................................................... 6
Cookware Safety ............................................................. 6
Proper Installation and Maintenance .............................. 6
State of California Proposition 65 Warnings ................... 7
Causes of damage ...................................................... 8
Protecting the environment ....................................... 8
Energy-saving advice ...................................................... 8
Getting familiar with the appliance ............................ 9
Control panel .................................................................. 9
Heating elements ............................................................ 9
Operation ................................................................. 10
Setting the cooktop ...................................................... 10
Cleaning and Maintenance ....................................... 11
Daily Cleaning ............................................................... 11
Cleaning guidelines ...................................................... 11
Cleaning chart ............................................................... 12
Maintenance ................................................................. 12
Service ...................................................................... 13
How to Obtain Warranty Service .................................. 13
STATEMENT OF LIMITED PRODUCT WARRANTY .... 13
What this Warranty Covers & Who it Applies to .......... 13
How Long the Warranty Lasts ....................................... 13
Repair/Replace as Your Exclusive Remedy ................... 13
Out of Warranty Product .............................................. 14
Warranty Exclusions ...................................................... 14
THERMADOR® Support ........................................... 15
Service ........................................................................... 15
Parts and Accessories ................................................... 15
.
Safety Definitions
9 WARNING
This indicates that death or serious injuries may
occur as a result of non-observance of this warning.
9 CAUTION
This indicates that minor or moderate injuries may
occur as a result of non-observance of this warning.
NOTICE: This indicates that damage to the appliance or property may occur as a result of non-compliance with this advisory.
Note: This alerts you to important information and/or tips.
4
9 IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY I NS TRUCT I ONS READ AND SAVE THESE INSTRUCTIONS
WARNING
When properly cared for, your new appliance has been
designed to be safe and reliable. Read all instructions
carefully before use. These precautions will reduce the
risk of burns, electric shock, fire, and injury to persons.
When using kitchen appliances, basic safety precautions
must be followed, including those in the following pages.
Examine the appliance after unpacking it. In the event of
transport damage, do not plug it in.
This appliance is not intended for operation with an
external clock timer or a remote control.
This appliance is not intended for use by persons
(including children) with reduced physical, sensory or
mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or
instruction concerning use of the appliance by a person
responsible for their safety.
Fire Safety
Do not allow aluminum foil, plastic, paper or cloth to
come in contact with a hot surface element, burner or
grate. Do not allow pans to boil dry.
If the cooktop is near a window, forced air vent or fan, be
certain that flammable materials such as window
coverings do not blow over or near the burners or
elements. They could catch on fire.
Always have a working smoke detector near the kitchen.
Never leave the cooktop unattended when in use.
Boilovers cause smoking and greasy spillovers may
ignite.
WARNING
TO REDUCE THE RISK OF A GREASE FIRE:
a.
Never leave surface units unattended at high settings.
Boilovers cause smoking and greasy spillovers that
may ignite. Heat oils slowly on low or medium settings.
b.
Always turn hood ON when cooking at high heat.
c.
Clean ventilating fans frequently. Grease should not be
allowed to accumulate on fan or filter.
d.
Use proper pan size. Always use cookware
appropriate for the size of the surface element.
Do not flambé under the extractor hood or work with a
naked flame. When switched on, the extractor hood
draws flames into the filter. There is a risk of fire due to
deposits on the grease filter!
WARNING
TO REDUCE THE RISK OF INJURY TO PERSONS IN THE EVENT OF A GREASE FIRE, OBSERVE THE FOLLOWING:
a.
SMOTHER FLAMES with a close-fitting lid, cookie
sheet, or metal tray, then turn off the burner. BE
CAREFUL TO PREVENT BURNS. If the flames do not
go out immediately, EVACUATE AND CALL THE FIRE
DEPARTMENT.
b.
NEVER PICK UP A FLAMING PAN – You may be
burned.
c.
DO NOT USE WATER, including wet dishcloths or
towels – a violent steam explosion will result.
d.
Use an extinguisher ONLY if:
- You know you have a Class ABC extinguisher, and
you already know how to operate it.
- The fire is small and contained in the area where it
started.
- The fire department is being called.
- You can fight the fire with your back to an exit.
Whenever possible, do not operate the ventilation system
during a cooktop fire. However, do not reach through fire
to turn it off.
Cooking Safety
WARNING
Use this appliance only for its intended use as described
in this manual. NEVER use this appliance as a space
heater to heat or warm the room. Doing so may result in
overheating the appliance. Never use the appliance for
storage.
Never use the appliance if liquids or foods have spilled
around the control panel. Always turn off the cooktop
and dry the control panel.
WARNING
Failure to operate knobs properly may result in personal
injury and damage to the appliance.
If the cooktop turns off automatically and can no longer
be operated, it may turn itself on unintentionally at a later
point. Switch off the circuit breaker in the fuse box.
Contact Customer Support for service.
In the event that personal clothing or hair catches fire,
drop and roll immediately to extinguish flames.
Have an appropriate fire extinguisher available, nearby,
highly visible and easily accessible near the appliance.
Smother flames from food fires other than grease fires
with baking soda. Never use water on cooking fires.
WARNING
If the surface is cracked, switch off the appliance to
avoid the possibility of electric shock.
5
9 IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
Burn Prevention
DO NOT TOUCH SURFACE UNITS OR AREAS NEAR
UNITS - Surface units may be hot even though they are
dark in color. Areas near surface units may become hot
enough to cause burns. During and after use, do not
touch, or let clothing, potholders, or other flammable
materials contact surface units or areas near units until
they have had sufficient time to cool. Among these areas
are the cooktop and areas facing the cooktop.
Do not heat or warm unopened food containers. Build-up
of pressure may cause the container to burst and cause
injury.
Always use dry potholders. Moist or damp potholders on
hot surfaces may result in burns from steam. Do not let
potholder touch hot heating elements. Do not use a towel
or other bulky cloth.
Use high heat settings on the cooktop only when
necessary. To avoid bubbling and splattering, heat oil
slowly on no more than a low-medium setting. Hot oil is
capable of causing extreme burns and injury.
Never move a pan of hot oil, especially a deep fat fryer.
Wait until it is cool.
Secure all loose garments, etc. before beginning. Tie
long hair so that it does not hang loose, and do not wear
loose fitting clothing or hanging garments, such as ties,
scarves, jewelry, or dangling sleeves.
Child Safety
When children become old enough to use the appliance,
it is the responsibility of the parents or legal guardians to
ensure that they are instructed in safe practices by
qualified persons.
Do not allow anyone to climb, stand, lean, sit, or hang on
any part of an appliance, especially a door, warming
drawer, or storage drawer. This can damage the
appliance, and the unit may tip over, potentially causing
severe injury.
Do not allow children to use this appliance unless closely
supervised by an adult. Children and pets should not be
left alone or unattended in the area where the appliance
is in use. They should never be allowed to play in its
vicinity, whether or not the appliance is in use.
CAUTION
Items of interest to children should not be stored in an
appliance, in cabinets above an appliance or on the
backsplash. Children climbing on an appliance to reach
items could be seriously injured.
Cleaning Safety
Do not clean the appliance while it is still hot. Some
cleaners produce noxious fumes when applied to a hot
surface. Wet clothes and sponges can cause burns from
steam.
Do not use steam cleaners to clean the appliance.
Cookware Safety
Hold the handle of the pan when stirring or turning food.
This helps prevent spills and movement of the pan.
Use Proper Pan Size.
The use of undersized cookware will expose a portion of
the heating element or burner to direct contact and may
result in ignition of clothing. Select cookware having flat
bottoms large enough to cover the surface heating unit.
This appliance is equipped with one or more surface
units of different size. Proper relationship of cookware to
heating element or burner will also improve efficiency.
Cookware not approved for use with ceramic cooktops
may break with sudden temperature changes. Use only
pans that are appropriate for ceramic cooktops (only
certain types of glass, heatproof glass, ceramic,
earthenware, or other glazed utensils are suitable).
Always position handles of utensils inward so they do not
extend over adjacent work areas, burners, or the edge of
the cooktop. This reduces the risk of fires, spills and
burns.
Always keep the cooktop and bases of pots dry. Liquid
between the potbase and the cooktop may build up
steam pressure, causing the pot to jump suddenly and
causing injury.
Proper Installation and Maintenance
Have the installer show you the location of the circuit
breaker or fuse. Mark it for easy reference.
This appliance must be properly installed and grounded
by a qualified technician. Connect only to properly
grounded outlet. Refer to Installation Instructions for
details.
This appliance is intended for normal family household
use only. It is not approved for outdoor use. See the
Statement of Limited Product Warranty. If you have any
questions, contact the manufacturer.
Do not store or use corrosive chemicals, vapors,
flammables or nonfood products in or near this
appliance. It is specifically designed for use when
heating or cooking food. The use of corrosive chemicals
in heating or cleaning will damage the appliance and
could result in injury.
Do not operate this appliance if it is not working properly,
or if it has been damaged. Contact an authorized
servicer.
Do not cook on a broken cooktop. Cleaning solutions
and spillovers may create a risk of electric shock.
6
9 IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
Do not repair or replace any part of the appliance unless
specifically recommended in this manual. Refer all
servicing to a factory authorized service center.
To avoid electrical shock hazard, before servicing the
appliance, switch power off at the service panel and lock
the panel to prevent the power from being switched on
accidentally.
State of California Proposition 65 Warnings
WARNING
This product can expose you to chemicals including vinyl
chloride, which is known to the State of California to
cause cancer and birth defects or other reproductive
harm. For more information go to
www.P65Warnings.ca.gov.
7
Causes of damage
NOTICES
▯ Scratches on glass ceramic surface: Cookware with
rough bottoms will scratch the glass ceramic surface.
▯ Salt, sugar and sand: Salt, sugar or grains of sand will
scratch the glass ceramic surface. Never use the
cooktop as a working surface or for setting things
down.
▯ Overheated cookware: Avoid heating pots or pans
that are empty.
▯ Hot cookware: Never set down hot pans and pots on
the control panel or frame. This may cause damage.
Protecting the environment
Energy-saving advice
▯ Always place a fitting lid on cookware. Cooking with
an uncovered pan will increase energy consumption
considerably. Use a glass lid to provide visibility and
avoid having to lift the lid.
▯ Use cookware equipped with a solid, flat bottom.
Curved pan bases increase energy consumption.
▯ The diameter of the pan base must match the size of
the element. If not, energy may be wasted.
▯ Choose cookware of a size suited to the amount of
food you are going to cook. A large pan that is only
half full will use a lot of energy.
▯ Use a small amount of water when cooking. This
saves energy, and vegetables retain a larger
percentage of their vitamins and minerals.
▯ Switch to a lower heat setting in time.
▯ Select a suitable setting for ongoing cooking. You will
waste energy by using an ongoing cooking setting
which is too high.
▯ Use the residual heat of the cooktop. For longer
cooking times, you can switch the element off
5-10 minutes before the end of the cooking time.
▯ Hard and sharp objects: Hard or sharp objects falling
on the cooktop may damage it.
▯ Boiled-over food: Sugar and products containing
sugar may damage the cooktop. Immediately eliminate
spills of these products with a glass scraper.
▯ Foils and plastics: Aluminum foil and plastic will melt
on the hot cooking zones. Stove protective film isn't
suitable for your cooktop.
▯ Unsuitable cleaning agent: Shimmering metallic
discolorations on the glass ceramic surface result from
the use of inappropriate cleaning agents and abrasion
from cookware.
8
Getting familiar with the appliance
In this section we describe the control panel, elements
and displays.
Control panel
Knob positions
Off Cooking element turned off.
Circle
Segments
Heat levels can be set continuously:
▯ Lowest setting = thin end of
circle segment
▯ Highest setting = thick end of
circle segment
These instructions apply to more than one cooktop, your
appliance might vary slightly.
Page 2 contains a list of models and dimensions.
Light Indicators
$
On
¶
NOTICE: Always keep the control knobs clean and dry. Moisture and dirt can affect proper functioning.
Cooktop is turned on
Cooking element is turned on
Surface is hot
Heating elements
Element Turning on and off
Single element Single elements have only one size cooking surface.
$
The size of these elements can be matched to your pan size:
Dual element
ð
Triple element
ò
Bridge element The bridge element combines the front and rear heating elements at the left side into one
à
Always use cookware of a suitable size.
▯ Use only inner heating ring: Turn knob along the left segment marked with $.
▯ Add outer heating ring: Turn knob along the right segment marked with ð.
▯ Use only inner heating ring: Turn knob along the left segment marked with $.
▯ Add middle heating ring: Turn knob to the middle segment marked with ð.
▯ Add outer heating ring: Turn knob along the right segment marked with ò.
long griddle zone. This configuration is ideal for griddles and large pans.
▯ Use as individual elements: Turn the knob of the front left element along the left seg-
ment marked with $.
▯ Use as Bridge zone: Use the front element and the middle bridge element to create an
oblong element. Turn the knob of the front left element along the bridge segment
marked with ö. Turn the knob of the rear left element to OFF.
▯ Use as Bridge element: Turn the knob of the front left element along the bridge seg-
ment marked with ö. Turn the knob of the rear left element along the right segment
marked with ð.
▯ Turn both knobs to approximately the same position of the respective segments to
achieve even heating.
▯ Set the knobs to different heat levels to create different heat zones in your pan, e.g.
for searing and stewing.
9
Operation
Setting the cooktop
This section will show you how to set the elements. The
table contains details on the heat settings for a variety of
dishes.
9 WARNING
Failure to operate knobs properly may result in
personal injury and damage to the appliance.
Settings table
The following table provides some examples. Cooking
times may vary depending on the type of food, its weight
and quality. Deviations are therefore possible.
Set the element to heat setting 9 for bringing to the boil
or initial frying, then switch back to appropriate setting
(not for melting).
Stir thick liquids occasionally. Food that needs to be
seared quickly or food which loses a lot of liquid during
initial frying is best seared in several small portions. Tips
Setting the element
Select the desired heat level turning the corresponding
knob.
The heat level can be adjusted along the circle segments
around each knob.
▯ Thin end of circle segment = minimum heat level
▯ Thick end of circle segment = maximum heat level
When the element turns on, the power-on indicator lights
up.
Turning off
Turn the control knob to OFF. When all control knobs are
in the OFF position, the cooktop is turned off.
Note: The heat is turned on and off to regulate the temperature of the element; this means that the red glow below the element is not always visible. When you select a low heat setting, the element turns off for longer intervals, while at a higher setting these intervals are very short. Even at the highest level, the element turns on and off.
for energy-saving cooking can be found in section
~ "Protecting the environment".
9 CAUTION
During cooking, stews or liquid meals such as
soups, sauces or drinks can heat up too quickly
unnoticed and overflow or spatter. For this reason
we recommend that you stir continuously, gradually
heating the food at a suitable power level.
Power level/Knob position
Melting
chocolate Min.
butter Min.
Heating
frozen vegetables (e.g. spinach) Min. to Med.-Min.
broth Med. to Med.-Max.
thick soup Min.
milk** Min.
Simmering
delicate sauce e.g. Béchamel sauce** Med.-Min. to Med.
spaghetti sauce Min. to Med.-Min.
pot roast Med.-Min. to Med.
fish* Med.-Min. to Med.
Cooking
rice (with double amount of water) Med.-Min.
potatoes boiled in their skins with 1-2 cups of water Med.-Min. to Med.
boiled potatoes with 1-2 cups of water Med.-Min. to Med.
fresh vegetables with 1-2 cups of water Med.-Min. to Med.
10
Power level/Knob position
frozen vegetables with 1-2 cups of water Med.-Min. to Med.
pasta (2-4 qt. water)* Med.-Min. to Med.
pudding** Min.
cereals Med.-Min.
Frying
pork chop Med.
chicken breast Med.-Min. to Med.
bacon Med.
eggs Med.-Min. to Med.
fish Med.-Min. to Med.
pancakes Med.
Deep fat frying** (in 1-2 qt. oil)**
deepfrozen foods, e.g. chicken nuggets (0.5 lb per serving) Med.-Max. to Max.
other e.g. doughnuts (0.5 lb per serving) Med.
* ongoing cooking without lid
** without lid
Cleaning and Maintenance
Daily Cleaning
Note: Recommended cleaners indicate a type of cleaner
and do not constitute an endorsement of a specific
brand.
Glass ceramic cooktop
9 CAUTION
Do not use any kind of cleaner on the glass while
the surface is hot, use only the razor blade scraper.
The resulting fumes can be hazardous to your
health. Heating the cleaner can chemically attack
and damage the surface.
Clean the surface when it is completely cool with the
following exception: remove dry sugar, sugar syrup,
tomato products and milk immediately with the razor
blade scraper (see cleaning chart).
Wipe off spatters with a clean, damp sponge or a paper
towel. Rinse and dry. Use white vinegar if smudge
remains; rinse.
Apply a small amount of the glass ceramic cooktop
cleaner. When dry, buff surface with a clean paper towel
or cloth.
Cleaning guidelines
When using a cleaner, use only a small amount; apply to
a clean paper towel or cloth. Wipe on the surface and
buff with a clean dry towel.
For best results, use cleaners such as glass ceramic
cooktop cleaner, BonAmi®, Soft Scrub® (without
bleach), and white vinegar.
Avoid these cleaners
▯ Glass cleaners which contain ammonia or chlorine
bleach. These ingredients may damage or
permanently stain the cooktop.
▯ Caustic cleaners - cleaners such as Easy Off® may
stain the cooktop surface.
▯ Abrasive cleaners.
▯ Metal scouring pads and scrub sponges such as
Scotch Brite® can scratch and/or leave metal marks.
▯ Soap-filled scouring pads such as SOS® can scratch
the surface.
▯ Powdery cleaners containing chlorine bleach can
permanently stain the cooktop.
▯ Flammable cleaners such as lighter fluid or WD-40.
Stainless steel side trim
Wipe with the grain when cleaning. For moderate/heavy
soil, use BonAmi® or Soft Scrub® (no bleach).
Wipe using a damp sponge or cloth, rinse and dry.
11
Cleaning chart
Type of Soil Possible Solution
Dry sugar, sugar syrup, milk or tomato spills. Melted
plastic film or foil. All these items REQUIRE IMMEDIATE
REMOVAL. Failure to remove these immediatly can permanently damage the surface.
Burned-on food soil, dark streaks, and specks Soften by laying a damp paper towel or sponge on top of
Greasy spatters Use a soapy sponge or cloth to remove grease; rinse
Metal marks: Iridescent stain Pans with aluminum, copper or stainless steel bases may
Hard water spots:
Hot cooking liquids dripped on surface
Surface scratches:
Small scratches are common and do not affect cooking.
They become smoother and less noticeable with daily use
of the glass ceramic cooktop cleaner.
Remove these types of spills while the surface is hot
using the razor blade scraper. Use a new, sharp razor in
the scraper. Remove pan and turn off the element. Wearing an oven mitt, hold scraper at 30° angle, using care
not to gouge or scratch the glass. Push soil off the
heated area. After the surface has cooled, remove the
residue and apply the glass ceramic cooktop cleaner.
9 WARNING
RISK OF INJURY
The blade is extremely sharp. Risk of cuts. Protect
the blade when not in use. Replace the blade immediately when any imperfections are found. Follow
manufacturer’s instructions.
soil for 30 minutes. Use a plastic scrubber and glass
ceramic cooktop cleaner or use the razor blade scraper.
Rinse and dry.
thoroughly and dry. Apply glass ceramic cooktop
cleaner.
leave marks. Treat immediately after surface has cooled
with glass ceramic cooktop cleaner. If this does not
remove the marks, try a mild abrasive (Bon Ami®, Soft
Scrub® without bleach) with a damp paper towel. Rinse
and reapply glass ceramic cooktop cleaner. Failure to
remove metal marks before the next heating makes
removal very difficult.
Minerals in some water can be transferred onto the surface and cause stains. Use undiluted white vinegar, rinse
and dry. Recondition with glass ceramic cooktop cleaner.
Remove boilovers and stains before using the cooktop
again.
Apply glass ceramic cooktop cleaner before using to
remove sand-like grains and grit such as salt and seasoning. Scratches can be reduced by using pans with
bases that are smooth, clean, and dry before use. Use
recommended glass ceramic cooktop cleaner daily.
NOTICE: Diamond rings may scratch the surface.
Maintenance
This appliance requires no maintenance other than daily
cleaning. For best results, apply cooktop cleaning cream
daily.
12
Service
How to Obtain Warranty Service
To obtain warranty service for your Product, you should
contact the nearest THERMADOR
E number and FD number:
When you contact Service, please have the Model
(E) number and the FD number for your appliance
available. You can find the identification plate with these
numbers on the underside of the appliance and in the
appliance pass. To avoid having to search for a long time
when you need it, you can enter your appliance data and
the customer support telephone number here.
E-Nr. FD-Nr.
Customer Service O
Questions? Please contact us. We look forward to
hearing from you!
®
authorized servicer.
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STATEMENT OF LIMITED PRODUCT WARRANTY
What this Warranty Covers & Who it Applies to
The limited warranty provided by BSH Home Appliances
Corporation (“BSH“) in this Statement of Limited Product
Warranty applies only to the THERMADOR® appliance
(“Product“) sold to you, the first using purchaser,
provided that the Product was purchased:
▯ For your normal, household (non-commercial) use,
and has in fact at all times only been used for normal
household purposes.
▯ New at retail (not a display, "as is", or previously
returned model), and not for resale, or commercial
use.
▯ Within the United States or Canada, and has at all
times remained within the country of original purchase.
The warranties stated herein apply only to the first
purchaser of the Product and are not transferable.
Please make sure to return your registration card; while
not necessary to effectuate warranty coverage, it is the
best way for BSH to notify you in the unlikely event of a
safety notice or product recall.
How Long the Warranty Lasts
BSH warrants that the Product is free from defects in
materials and workmanship for a period of seven
hundred and thirty (730) days from the date of purchase.
The foregoing timeline begins to run upon the date of
purchase, and shall not be stalled, tolled, extended, or
suspended, for any reason whatsoever.
This Product is also warranted to be free from cosmetic
defects in material and workmanship (such as scratches
of stainless steel, paint/porcelain blemishes, chip, dents,
or other damage to the finish of the Product), for a period
of sixty (60) days from the date of purchase or closing
date for new construction. This cosmetic warranty
excludes slight color variations due to inherent
differences in painted and porcelain parts, as well as
differences caused by kitchen lighting, product location,
or other similar factors. This cosmetic warranty
specifically excludes any display, floor, “As Is”, or “B”
stock appliances.
Repair/Replace as Your Exclusive Remedy
During this warranty period, BSH or one of its authorized
service providers will repair your Product without charge
to you (subject to certain limitations stated herein) if your
Product proves to have been manufactured with a defect
in materials or workmanship. If reasonable attempts to
repair the Product have been made without success,
then BSH will replace your Product (upgraded models
may be available to you, in BSH’s sole discretion, for an
additional charge). All removed parts and components
shall become the property of BSH at its sole option. All
replaced and/or repaired parts shall assume the identity
of the original part for purposes of this warranty and this
warranty shall not be extended with respect to such
parts. BSH's sole liability and responsibility hereunder is
to repair manufacturer-defective Product only, using a
BSH-authorized service provider during normal business
hours. For safety and property damage concerns, BSH
highly recommends that you do not attempt to repair the
Product yourself, or use an un-authorized servicer; BSH
will have no responsibility or liability for repairs or work
performed by a non-authorized servicer. If you choose to
have someone other than an authorized service provider
work on your Product, THIS WARRANTY WILL
AUTOMATICALLY BECOME NULL AND VOID. Authorized
service providers are those persons or companies that
13
have been specially trained on BSH products, and who
possess, in BSH's opinion, a superior reputation for
customer service and technical ability (note that they are
independent entities and are not agents, partners,
affiliates or representatives of BSH). Notwithstanding the
foregoing, BSH will not incur any liability, or have
responsibility, for the Product if it is located in a remote
area (more than 100 miles from an authorized service
provider) or is reasonably inaccessible, hazardous,
threatening, or treacherous locale, surroundings, or
environment; in any such event, if you request, BSH
would still pay for labor and parts and ship the parts to
the nearest authorized service provider, but you would
still be fully liable and responsible for any travel time or
other special charges by the service company, assuming
they agree to make the service call.
Out of Warranty Product
BSH is under no obligation, at law or otherwise, to
provide you with any concessions, including repairs, prorates, or Product replacement, once this warranty has
expired.
Warranty Exclusions
The warranty coverage described herein excludes all
defects or damage that are not the direct fault of BSH,
including without limitation, one or more of the following:
▯ Use of the Product in anything other than its normal,
customary and intended manner (including without
limitation, any form of commercial use, use or storage
of an indoor product outdoors, use of the Product in
conjunction with air or water-going vessels).
▯ Any party's willful misconduct, negligence, misuse,
abuse, accidents, neglect, improper operation, failure
to maintain, improper or negligent installation,
tampering, failure to follow operating instructions,
mishandling, unauthorized service (including selfperformed "fixing" or exploration of the appliance's
internal workings).
▯ Adjustment, alteration or modification of any kind.
▯ A failure to comply with any applicable state, local,
city, or county electrical, plumbing and/or building
codes, regulations, or laws, including failure to install
the product in strict conformity with local fire and
building codes and regulations.
▯ Ordinary wear and tear, spills of food, liquid, grease
accumulations, or other substances that accumulate
on, in, or around the Product.
▯ Any external, elemental and/or environmental forces
and factors, including without limitation, rain, wind,
sand, floods, fires, mud slides, freezing temperatures,
excessive moisture or extended exposure to humidity,
lightning, power surges, structural failures surrounding
the appliance, and acts of God.
In no event shall BSH have any liability or responsibility
whatsoever for damage to surrounding property,
including cabinetry, floors, ceilings, and other structures
or objects around the Product. Also excluded from this
warranty are Products on which the serial numbers have
been altered, defaced, or removed; service visits to teach
you how to use the Product, or visits where there is
nothing wrong with the Product; correction of installation
problems (you are solely responsible for any structure
and setting for the Product, including all electrical,
plumbing or other connecting facilities, for proper
foundation/flooring, and for any alterations including
without limitation cabinetry, walls, floors, shelving, etc.);
and resetting of breakers or fuses.
TO THE EXTENT ALLOWED BY LAW, THIS WARRANTY
SETS OUT YOUR EXCLUSIVE REMEDIES WITH
RESPECT TO PRODUCT, WHETHER THE CLAIM ARISES
IN CONTRACT OR TORT (INCLUDING STRICT LIABILITY,
OR NEGLIGENCE) OR OTHERWISE. THIS WARRANTY
IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER
EXPRESS OR IMPLIED. ANY WARRANTY IMPLIED BY
LAW, WHETHER FOR MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, OR OTHERWISE,
SHALL BE EFFECTIVE ONLY FOR THE PERIOD THAT
THIS EXPRESS LIMITED WARRANTY IS EFFECTIVE. IN
NO EVENT WILL THE MANUFACTURER BE LIABLE FOR
CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT,
"BUSINESS LOSS", AND/OR PUNITIVE DAMAGES,
LOSSES, OR EXPENSES, INCLUDING WITHOUT
LIMITATION TIME AWAY FROM WORK, HOTELS AND/
OR RESTAURANT MEALS, REMODELLING EXPENSES
IN EXCESS OF DIRECT DAMAGES WHICH ARE
DEFINITIVELY CAUSED EXCLUSIVELY BY BSH, OR
OTHERWISE. SOME STATES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, AND SOME STATES DO
NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY
NOT APPLY TO YOU. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE
OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
No attempt to alter, modify or amend this warranty shall
be effective unless authorized in writing by an officer of
BSH.
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THERMADOR® Support
Service
We realize that you have made a considerable
investment in your kitchen. We are dedicated to
supporting you and your appliance so that you have
many years of creative cooking.
Please don’t hesitate to contact our STAR® Customer
Support Department if you have any questions or in the
unlikely event that your THERMADOR® appliance needs
service. Our service team is ready to assist you.
USA
800-735-4328
www.thermador.com/support
Canada
800-735-4328
www.thermador.ca
Parts and Accessories
Parts, filters, descalers, stainless steel cleaners and more
can be purchased in the THERMADOR® eShop or by
phone.
USA
www.thermador-eshop.com
Canada
▯ If you live in any of the Atlantic provinces, Ontario, or
Québec contact:
Marcone
1.800.287.1627
▯ If you live in any of the Territories, Manitoba,
Saskatchewan, Alberta, or British Columbia contact:
Reliable Parts
1.800.663.6060
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