Teo UC Pro Server User Manual

UUCC PPrroo SSeerrvveerr

Teo Technologies, Inc.

11609 49th Place West

Mukilteo, WA 98275-4255

[phone] [phone]

Fax [phone]

www.teotech.com

IInnssttaallllaattiioonn IInnssttrruuccttiioonnss

13-280137 Rev. C

June 2013

Teo UC Pro Server Installation Instructions

© 2013 Teo Technologies, Inc.. All rights reserved.

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Introduction ................................................................................................................................. 5

Using this Manual ................................................................................................................. 5

Front Panel ............................................................................................................................ 6

Back Panel ............................................................................................................................. 8

Installation ................................................................................................................................... 9

Installation Overview ............................................................................................................ 9

Safety Guidelines and General Installation ....................................................................... 10

Rack Mounting .................................................................................................................... 12

Power .................................................................................................................................. 17

Ethernet Network Connection ............................................................................................ 18

Telephony Connections...................................................................................................... 19

Configuration and Administration ........................................................................................... 27

Joining the Local Domain .................................................................................................. 27

Configuring System Options ............................................................................................. 27

User Configuration Options ............................................................................................... 29

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Specifications ............................................................................................................................ 31

Service and Warranty ................................................................................................................ 33

Service ................................................................................................................................. 33

Teo Product Warranty ........................................................................................................ 33

Safety and Regulatory Requirements ...................................................................................... 35

Cautions .............................................................................................................................. 35

FCC Part 15 .......................................................................................................................... 35

National Electrical Code ..................................................................................................... 35

13-280137 Rev. C Page 3

Teo UC Pro Server Installation Instructions

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The Teo UC (Unified Communications) System is a SIP-based VoIP platform that integrates
a wide variety of communications services via a software-based solution that runs on the
UC Pro Server or the smaller-capacity UC Mini Server. The servers run proprietary Teo
software on a Linux operating system, and can be configured for a wide range of station
and call capacities.

Features of the UC system include:

• Automated Attendant

• Voicemail

• Conferencing

• Call reporting

• Call recording

• Mobile phone support

• Softphone

• Presence-based call routing

• Fax Server

• E911

• LDAP/Active Directory integration

• Mass provisioning of users

• Mass provisioning of devices

• Centralized administration of all system functions

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UUssiinngg tthhiiss MMaannuuaall

This manual covers the hardware installation and initial configuration of the UC Pro Server.

• Connectors, switches, and indicators on the front and back panels are described in

this chapter.

• The Installation chapter covers rack mounting, line and device connection, and

power.

• The Configuration and Administration chapter gives a brief introduction to the web-

based Administration and User Portals. Detailed online help for these tools can be
accessed from the portal interfaces.

13-280137 Rev. C Page 5

Teo UC Pro Server Installation Instructions

FFrroonntt PPaanneell

Seven computer and network status indicators are located on the UC Pro Server front
panel.

Remove the front bezel to access the reset button, power button, hard drive bays, USB and
serial ports, and a DVD drive.

FFrroonntt BBeezzeell RReemmoovvaall

Press the red lever left to unlatch the front bezel, and then pull the bezel forward to
remove. The bezel may be locked (using the included key) to prevent removal.

Page 6 13-280137 Rev. C

Introduction

CCoommppuutteerr//NNeettwwoorrkk CCoonnttrrooll PPaanneell

The UC Pro Server has a switch and indicator area on the front panel. Indicators can be
viewed with the front bezel in place; remove the bezel to access the reset and power
buttons.

IInnddiiccaattoorrss aanndd SSwwiittcchheess

The indicators on this panel show the status of the internal computer system and network
connections. The power switch and reset button are also located here.

Power Failure – flashing indicates a failure in either of the two redundant hot­swappable power supplies.

Overheat/Fan Fail – flashing indicates a fan failure. Continuously on (not
flashing) indicates an overheat condition, which may be caused by cables
obstructing the airflow in the system or the ambient room temperature being too
warm.

NIC 2 – flashing indicates network activity on Ethernet interface 2 (WAN).

NIC 1 – flashing indicates network activity on Ethernet interface 1 (LAN).

HDD – flashing indicates hard drive and/or DVD-ROM drive activity.

Power – indicates that power is being supplied to the system's power supply

units. This indicator should normally be illuminated when the system is
operating.

Reset Button – press to force a reboot of the system.

Power Button – used to apply or remove power from the power supplies to the

server system.Turning off system power with this button removes the main
power but keeps standby power supplied to the system.Therefore, you must
unplug both system power cords before servicing.

13-280137 Rev. C Page 7

Teo UC Pro Server Installation Instructions

BBaacckk PPaanneell

The back panel has connectors for:

• Power supplies

• Ethernet ports

• PRI ports

• Analog ports

• Other computer connectors (typically used for troubleshooting only)

o Keyboard
o Mouse
o VGA video
o RS232 serial port
o USB ports

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IInnssttaallllaattiioonn OOvveerrvviieeww

The UC Pro Server is shipped with all ordered options installed at the factory.

You will need to perform the following steps to install the UC Pro Server:

1. Mount the UC Pro Server in the rack.

2. Connect the UC Pro Server to the LAN.

3. Connect the Telco ISDN-PRI port(s) to the UC Pro Server.

4. Connect AC power.

5. Connect optional analog lines and analog devices to the UC Pro Server.

6. Configure the UC Pro Server to join the network domain.

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13-280137 Rev. C Page 9

Teo UC Pro Server Installation Instructions

SSaaffeettyy GGuuiiddeelliinneess aanndd GGeenneerraall IInnssttaallllaattiioonn

SSaaffeettyy GGuuiiddeelliinneess

Prior to installing the system, read and follow all safety guidelines. The UC Pro Server must
be installed only by qualified personnel. The following warnings and cautions must be
observed during installation and operation of the system.

Never install telephone wiring during a lightning storm.

Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.

Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.

Do not attach or staple the AC power cord to any building surface.

WARNING!

RISK OF ELECTRICAL SHOCK!

CAUTION!

To reduce the risk of fire, use only No. 26 AWG UL Listed or CSA
Certified Telecommunications Line Cord for all connections to the
telephone network.

CAUTION!

This equipment shall be installed only in restricted access areas in
accordance with Articles 110-16, 110-17 and 110-18 of the National
Electrical Code ANSI/NFPA No. 70–1987 and any local codes as
required.

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Installation

UUnnppaacckk aanndd IInnssppeecctt tthhee EEqquuiippmmeenntt

Check the components for damage that might have occurred during shipment. If any
equipment is damaged, contact the carrier. Verify that the shipment is complete by
comparing the shipped equipment with the shipping list.

The following items are included:

(1) UC Pro Server

(2) Power cords

(2) Brackets for 19" rack mounting

(4) Mounting bracket thumbscrews

(2) Rack inner rails

(2) Rack inner rail extensions

(6) Rack inner rail screws

(2) Rack long (front) outer rails

(2) Rack short (rear) outer rails

(1) Front bezel key

(1) Installation Instructions (this manual)

LLooccaattiioonn RReeqquuiirreemmeennttss

The UC Pro Server installation requires a clean, secure room on the customer premises.
The room must have adequate ventilation and room for front and rear panel access. The
UC Pro Server must be installed per articles 115-15, 110-17 and 110-18 of the National
Electrical Code ANSI/MFPA.

The UC Pro Server must be mounted in a 19" equipment rack.

EEnnvviirroonnmmeennttaall CCoonnssiiddeerraattiioonnss

The UC Pro Server is designed to operate within the following environmental limits:

Operating Temperature: 0° to 40° C (outside the chassis)

Operating Humidity: Up to 95% (non-condensing)

13-280137 Rev. C Page 11