Teo UC Mini Server User Manual

UUCC M

Miinnii SSeerrvveerr

Teo Technologies, Inc.

11609 49th Place West

Mukilteo, WA 98275-4255

[phone] [phone]

Fax [phone]

www.teotech.com

IInnssttaallllaattiioonn IInnssttrruuccttiioonnss

13-280139 Rev. C

June 2013

Teo UC Mini Server Installation Instructions

© 2013 Teo Technologies, Inc. All rights reserved.

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Introduction ................................................................................................................................. 5

Using this Manual ................................................................................................................. 5

Front Panel ............................................................................................................................ 6

Back Panel ............................................................................................................................. 7

Installation ................................................................................................................................... 9

Installation Overview ............................................................................................................ 9

Safety Guidelines and General Installation ....................................................................... 10

Wall Mounting .................................................................................................................... 12

Power .................................................................................................................................. 15

Ethernet Network Connection ............................................................................................ 16

Telephony Connections...................................................................................................... 17

Configuration and Administration ........................................................................................... 23

Joining the Local Domain .................................................................................................. 23

Configuring System Options ............................................................................................. 23

User Configuration Options ............................................................................................... 25

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Specifications ............................................................................................................................ 27

Service and Warranty ................................................................................................................ 29

Service ................................................................................................................................. 29

Teo Product Warranty ........................................................................................................ 29

Safety and Regulatory Requirements ...................................................................................... 31

Cautions .............................................................................................................................. 31

FCC Part 15 .......................................................................................................................... 31

National Electrical Code ..................................................................................................... 31

13-280139 Rev. C Page 3

Teo UC Mini Server Installation Instructions

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The Teo UC (Unified Communications) System is a SIP-based VoIP platform that integrates
a wide variety of communications services via a software-based solution that runs on the
UC Mini Server or the larger-capacity UC Pro Server. The servers run proprietary Teo
software on a Linux operating system, and can be configured for a wide range of station
and call capacities.

Features of the UC System include:

• Automated Attendant

• Voicemail

• Conferencing

• Call reporting

• Call recording

• Mobile phone support

• Softphone

• Presence-based call routing

• Fax Server

• E911

• LDAP/Active Directory integration

• Mass provisioning of users

• Mass provisioning of devices

• Centralized administration of all system functions

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UUssiinngg tthhiiss MMaannuuaall

This manual covers the hardware installation and initial configuration of the UC Mini
Server.

• Connectors, switches, and indicators on the front and back panels are described in

this chapter.

• The Installation chapter covers wall mounting, power, and trunk and device

connections.

• The Configuration and Administration chapter gives a brief introduction to the web-

based Administration and User Portals. Detailed online help for these tools can be
accessed from the portal interfaces.

13-280139 Rev. C Page 5

Teo UC Mini Server Installation Instructions

FFrroonntt PPaanneell

Power and drive indicators are located on the UC Mini Server front panel.

Drive – flashing indicates drive activity.

Power – indicates that power is being supplied to the system's power supply

unit. This indicator should normally be illuminated when the system is
operating.

Page 6 13-280139 Rev. C

Introduction

BBaacckk PPaanneell

The back panel has the power switch, and connectors for:

• Power supply

• Ethernet port

• PRI port

• Analog ports

• Other computer connectors (typically used for troubleshooting only)

o USB
o USB 3.0
o DVD-I video
o DVD-D video
o DisplayPort video
o eSATA
o Audio

13-280139 Rev. C Page 7

Teo UC Mini Server Installation Instructions

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IInnssttaallllaattiioonn OOvveerrvviieeww

The UC Mini Server is shipped with all ordered options installed at the factory.

You will need to perform the following steps to install the UC Mini Server:

1. Locate the UC Mini Server on a flat surface or mount it on a wall.

2. Connect AC power.

3. Connect the UC Mini Server to the LAN.

4. Connect optional Telco ISDN-PRI trunks to the UC Mini Server.

5. Connect optional analog trunks and analog station devices to the UC Mini Server.

6. Configure the UC Mini Server to join the network domain.

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13-280139 Rev. C Page 9

Teo UC Mini Server Installation Instructions

SSaaffeettyy GGuuiiddeelliinneess aanndd GGeenneerraall IInnssttaallllaattiioonn

SSaaffeettyy GGuuiiddeelliinneess

Prior to installing the system, read and follow all safety guidelines. The UC Mini Server
must be installed only by qualified personnel. The following warnings and cautions must
be observed during installation and operation of the system.

WARNING!

RISK OF ELECTRICAL SHOCK!

Never install telephone wiring during a lightning storm.

Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.

Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.

Do NOT attach or staple the AC power cord to any building surface.

No user-serviceable parts inside; do NOT open the case.

CAUTION!

To reduce the risk of fire, use only No. 26 AWG UL Listed or CSA
Certified Telecommunications Line Cord for all connections to the
telephone network.

CAUTION!

This equipment shall be installed only in restricted access areas in
accordance with Articles 110-16, 110-17 and 110-18 of the National
Electrical Code ANSI/NFPA No. 70–1987 and any local codes as
required.

Page 10 13-280139 Rev. C

Installation

UUnnppaacckk aanndd IInnssppeecctt tthhee EEqquuiippmmeenntt

Check the components for damage that might have occurred during shipment. If any
equipment is damaged, contact the carrier. Verify that the shipment is complete by
comparing the shipped equipment with the shipping list.

The following items are included:

(1) UC Mini Server

(1) Power cord

4-position to 6-position crossover cords or line splitter cords if required
by the installed analog ports

(1) Installation Instructions (this manual)

The 103077 Wall Mount Bracket is optional.

LLooccaattiioonn RReeqquuiirreemmeennttss

The UC Mini Server installation requires a clean, secure room on the customer premises.
The room must have adequate ventilation and room for front and rear panel access. The
UC Mini Server must be installed per articles 115-15, 110-17 and 110-18 of the National
Electrical Code ANSI/MFPA.

The UC Mini Server can be placed on a desk or table, or wall mounted.

EEnnvviirroonnmmeennttaall CCoonnssiiddeerraattiioonnss

The UC Mini Server is designed to operate within the following environmental limits:

Operating Temperature: 0° to 40° C (outside the chassis)

Operating Humidity: Up to 95% (non-condensing)

13-280139 Rev. C Page 11

Teo UC Mini Server Installation Instructions

WWaallll MMoouunnttiinngg

The UC Mini Server can be wall mounted with the optional 103077 Wall Mount Bracket.

AAttttaacchhiinngg tthhee WWaallll PPllaattee ttoo tthhee WWaallll

1. First remove the screw that holds the wall plate to the server bracket, and then

separate the two pieces.

2. Attach the wall plate to the wall in the position shown below using #10 screw

hardware suitable for the wall material. Use the highlighted holes when attaching to
a wall stud. Use other holes as appropriate when fastening with wall anchors or
similar hardware.

The mounting hardware should be capable of supporting 30 lbs.

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Installation

AAttttaacchhiinngg tthhee SSeerrvveerr BBrraacckkeett

• Attach the bracket to the UC Mini Server as shown below using the supplied #6-32

screws.

13-280139 Rev. C Page 13

Teo UC Mini Server Installation Instructions

AAttttaacchhiinngg tthhee SSeerrvveerr ttoo tthhee WWaallll PPllaattee

1. Hang the UC Mini Server on the wall plate. The tabs on the wall plate should fit into

the lower vertical slots on the server bracket.

2. Using a magnetic screwdriver, replace the screw that fastens the server bracket to

the wall plate.

To meet UL requirements, the connector panel must be on top.

The large Teo logo on the cover will appear upright.

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Installation

PPoowweerr

The UC Mini Server is equipped with a built-in power supply.

• Connect the power connector on the back panel to a standard 120 VAC, 60 Hz power

outlet using the supplied IEC power cord.

To turn the UC Mini Server off when it is running, briefly press the power switch to 1 for an
orderly shutdown. The server should always be shut down before power is removed to
prevent possible data loss.

To restart UC Mini Server when it is off, briefly press the power switch to 1.

Your system is configured in the computer BIOS to automatically start when power is
connected. This setting ensures that the UC Mini Server will restart in the event of a
temporary loss of power.

13-280139 Rev. C Page 15

Teo UC Mini Server Installation Instructions

EEtthheerrnneett NNeettwwoorrkk CCoonnnneeccttiioonn

Use a Category 5 or better network cable.

• Connect the Ethernet port on the UC Mini Server to your LAN. The local SIP

telephone devices are on this LAN.

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Installation

TTeelleepphhoonnyy CCoonnnneeccttiioonnss

The UC Mini Server may be configured at the factory with one of several optional
telephony port cards, which can include PRI trunk, analog trunk (FXO), and analog device
(FXS) ports. Use the images below to identify the ports on your UC Mini Server.

Telephony ports are on a single card, accessible from the back panel.

PPoorrtt IIddeennttiiffiiccaattiioonn

Note – The connector orientation may be reversed (rotated 180°) on some cards.

PPRRII TTrruunnkk PPoorrtt

Eight-position connector surrounded by a metal shield –
connects to an ISDN Primary Rate Interface (PRI) trunk.

AAnnaalloogg PPoorrttss

To determine analog port configuration, apply power to the server before connecting any

analog trunks or station devices, this will illuminate the installed ports. The color and size

of the connector indicates the port configuration.

Analog Station Device (FXS) Port

Analog Trunk (FXO) Port, 1 trunk

Analog Trunk (FXO) Port, 2 trunks

Four- or six-position connector, lit green – connects to one
analog station device, such as a telephone or fax machine.

Four-position connector, lit red – connects to one analog loop
start trunk.

Six-position connector, lit red – connects to two analog loop
start trunks.

13-280139 Rev. C Page 17

Teo UC Mini Server Installation Instructions

CCaarrdd CCoonnffiigguurraattiioonnss

Available factory-installed telephony cards are shown in this section. Only one card can be
installed in the UC Mini Server.

OOnnee,, TTwwoo,, oorr FFoouurr PPRRII PPoorrttss

FFoouurr FFXXSS//FFXXOO PPoorrttss

This card can be configured with (4) FXS, (4) FXO, or (2) FXS + (2) FXO ports.

OOnnee FFXXSS ++ FFoouurr FFXXOO PPoorrttss

Each FXO connector on this card has two ports. Line splitter cords are supplied with this
card option.

OOnnee PPRRII ++ OOnnee FFXXSS ++ FFoouurr FFXXOO PPoorrttss

This card is similar to the one shown above, with the addition of (1) PRI port.

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Installation

CCoonnnneeccttiinngg ttoo TTeellccoo PPRRII TTrruunnkkss

Connection to the external telephone network is typically through one or more ISDN PRI
trunks.

Each PRI port can be configured to support up to 23 simultaneous calls.

• Connect each PRI port to an ISDN PRI trunk, using standard Ethernet cables.

Note – Some installations may require a PRI swap cable or swap adapter to reverse the

transmit and receive pairs.

IISSDDNN PPRRII TTrruunnkk PPoorrtt CCoonnnneeccttoorr PPiinnoouutt ((wwiitthh CCrroossssoovveerr CCaabbllee))

Pin Number PRI Port Trunk

1 Transmit Tip Receive Tip

2 Transmit Ring Receive Ring

3 – –

4 Receive Tip Transmit Tip

5 Receive Ring Transmit Ring

6 – –

7 – –

8 – –

13-280139 Rev. C Page 19

Teo UC Mini Server Installation Instructions

44--PPoossiittiioonn CCoonnnneeccttoorrss

66--PPoossiittiioonn CCoonnnneeccttoorrss

•

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AAnnaalloogg CCoonnnneeccttiioonnss

WARNING! RISK OF EQUIPMENT DAMAGE!

The UC Mini Server supplies power on FXS device ports, and receives
power from the telephone trunks on FXO trunk ports.

Ensure that the correct UC Mini Server ports are used when connecting
analog trunks or station devices.

You will need to refer to the analog port numbers when configuring the system from the
UCM Admin Portal. The connector with the lowest numbered port is on the left when
facing the back of the UC Mini Server.

CCoonnnneeccttiinngg ttoo AAnnaalloogg TTrruunnkks

FXO ports connect to standard analog loop start (POTS) telephone trunks.

Your UC Mini Server may have 4-position connectors supporting one trunk, or 6-position
connectors supporting two trunks; follow the appropriate instructions below.

s

Use the supplied yellow crossover
cord. Connect the 4-position plug to
the server, and connect the 6-position
plug to the analog trunk jack.

Page 20 13-280139 Rev. C

Use the supplied line splitter cord as
shown to connect to two individual 6­position trunk jacks.

The lower numbered trunk port is
labeled "Port N" on the cord, and the
higher numbered port is labeled "Port
N+1".

Installation

AAnnaalloogg TTrruunnkk ((FFXXOO)) PPoorrtt CCoonnnneeccttoorr PPiinnoouuttss

One Port per Connector

Server Pin

Number

(4-Position Plug)

– – –

1 5 –

2 4 Tip

3 3 Ring

4 2 –

– – –

Two Ports per Connector

Analog Trunk

Pin Number

(6-Position Plug)

Signal

Server Pin

Number

(6-Position Plug)

1 –

2 4 Tip 2

3 4 Tip 1

4 3 Ring 1

5 3 Ring 2

6 –

Analog Trunk 1

Pin Number

(6-Position Plug)

Analog Trunk 2

Pin Number

(6-Position Plug)

Signal

13-280139 Rev. C Page 21

Teo UC Mini Server Installation Instructions

•

•

CCoonnnneeccttiinngg ttoo AAnnaalloogg SSttaattiioonn DDeevviicceess

FXS ports connect to analog (POTS) station devices, such as telephones or fax machines.

Your UC Mini Server may have 4-position or 6-position connectors; follow the appropriate
instructions below.

44--PPoossiittiioonn CCoonnnneeccttoorrss

66--PPoossiittiioonn CCoonnnneeccttoorrss

Use the supplied yellow crossover
cord. Connect the 4-position plug to
the server, and connect the 6-position
plug to the analog device.

AAnnaalloogg DDeevviiccee ((FFXXSS)) PPoorrtt CCoonnnneeccttoorr PPiinnoouutt

Server Pin

Number

(4-Position Plug)

– 1 6 –

1 2 5 –

2 3 4 Tip

3 4 3 Ring

4 5 2 –

Server Pin

Number

(6-Position Plug)

Use a standard telephone line cord to
connect to the analog device.

Analog Device

Pin Number

(6-Position Plug)

Signal

– 6 1 –

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JJooiinniinngg tthhee LLooccaall DDoommaaiinn

The UC Mini Server may be preconfigured at the factory with a network address specified
by the customer. If no custom address was requested, the system will be configured with
DHCP enabled.

Network addresses can be changed from the System Configuration – Network Resources
options in the Administration portal.

CCoonnffiigguurriinngg SSyysstteemm OOppttiioonnss

1. All configurable options are set via a web-based remote administration session.

2. Open a web browser on any computer that has access to the LAN. A widescreen

display of at least 1680 x 1050 resolution is recommended. Adobe Flash Player is
required.

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3. Browse to the address of the UC Mini Server.

4. When the login screen appears, log in to the UC Mini Server using the

administration username and password that was supplied by Teo (you can change
the username and password or add additional administration accounts later).

• The Administration Dashboard will be shown.

13-280139 Rev. C Page 23

Teo UC Mini Server Installation Instructions

Use the menus at the top of the screen to access the configuration options.

Online help is available for most configuration options. Click the

icon to view help in a

new browser tab or window.

• When finished with the administration session, click LOGOUT at the upper right of

the screen.

Page 24 13-280139 Rev. C

Troubleshooting

UUsseerr CCoonnffiigguurraattiioonn OOppttiioonnss

Each telephone user can configure a limited set of options. The administrator must set up
an account name and password for each user.

• The user needs to browse to the login page (UC Mini Server address). A display

resolution of 1024 x 768 is sufficient for the User Portal interface. Adobe Flash Player
is required.

After logging in, the user can access their call history and configuration options.

Online help is available for most configuration options by clicking the

• When finished with the session, the user should click LOGOUT at the upper right of

the screen.

13-280139 Rev. C Page 25

icon.

Teo UC Mini Server Installation Instructions

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PPoowweerr RReeqquuiirreemmeennttss

Voltage .................................. 90–265 VAC

Frequency .............................. 47–63 Hz

Input Current ......................... 4 A (@115 VAC) / 2 A (@243 VAC) max.

Inrush Current ....................... 5 A (@115 VAC) / 8 A (@243 VAC) max., cold start

PPhhyyssiiccaall

Dimensions ........................... 3" H x 12" W x 8.5" D

Weight ................................... 10 lbs.

EEnnvviirroonnmmeennttaall

Operating Temperature ........ 32° to 104° F (0° to 40° C)

Storage Temperature ........... -4° to 185° F (-20° to 85° C)

Humidity ................................ 0 to 95%, non-condensing

13-280139 Rev. C Page 27

Teo UC Mini Server Installation Instructions

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SSeerrvviiccee

The Teo UC Mini Server has no user-serviceable parts inside; repair must be done by Teo.

Prior to equipment removal, call Teo Customer Technical Support for assistance in
determining the source of the problem. This critical action can often prevent needless
removal of equipment and subsequent customer inconvenience.

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Teo

Technical Support Department
11609 49
Mukilteo, WA 98275-4255 USA

Teo is committed to meeting the product needs of our customers. Please write or call us
with any suggestions for improvement.

TTeeoo PPrroodduucctt WWaarrrraannttyy

For a period of one year from date of dealer purchase, but not to exceed 16 months from
date of manufacture, Teo Technologies, Inc. (Teo) warrants its products to be free from
defects in material and workmanship under conditions of normal use and service. Teo
shall, at its option, repair or replace any defective product which, in its opinion, has not
been misused, damaged, or improperly installed.

Repair or replacement under this warranty will be performed at Teo's factory.
Authorization must be obtained from Teo prior to returning a product for repair. Freight
must be prepaid for all units returned to Teo. Units repaired under warranty will be
shipped UPS Ground (or equivalent), freight prepaid by Teo.

th

Place West

Phone: [phone]
[phone]

Fax: [phone]

E-mail: [e-mail]

: www.teotech.com

Web

Products that are older than the warranty period, but less than 7 years old, or still
manufactured by Teo may be repaired at the factory for a flat rate charge. Repaired out-of­warranty units are warranted for 90 days from the date of repair.

The repair or replacement of a product under this warranty represents the entire obligation
of Teo; Teo shall not be liable for any special or consequential damages resulting from or
caused by any defect, failure, incapacity or malfunction of any of its products.

The foregoing express warranty is in lieu of all other warranties, express or implied,
including but not limited to any implied warranty of merchantability, fitness, or
adequacy for any purpose or use, quality, productiveness or capacity; Teo, to the
extent permitted by law, hereby disclaims all such other warranties.

13-280139 Rev. C Page 29

Teo UC Mini Server Installation Instructions

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CCaauuttiioonnss

• Power wiring must be 18 AWG or larger.

• Do NOT attach or staple any Power Wiring to any building surface.

• Risk of electrical shock! Do NOT open the unit; there are no user-serviceable parts

• At no time during connecting or routing of cables should power be applied to the

• Use caution when installing or modifying telephone wiring.

• Never touch uninsulated telephone wiring unless it is disconnected at the network

• Never install telephone jacks in wet locations unless jack is designed for wet

• Do not use solvents or liquids to remove dust or dirt from the UC Mini Server.

FFCCCC PPaarrtt 1155

inside. Refer service and repair issues to qualified personnel.

equipment.

interface.

locations.

This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to the Part 15 of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This unit generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to
correct the interference at his own expense. Changes or modifications not expressly
approved by the party responsible for compliance could void the user’s authority to
operate the equipment.

NNaattiioonnaall EElleeccttrriiccaall CCooddee

This equipment shall be installed only in restricted access areas in accordance with Article
800 of the National Electrical Code ANSI/NFPA No. 70 1999 and any local codes as

required. All external wiring should follow current National Electrical Code requirements.

13-280139 Rev. C Page 31

Teo UC Mini Server Installation Instructions

Page 32 13-280139 Rev. C