Teo E911 User Manual

January 2010

E911 Response System

Alert Responder

User Guide

14-280206 Rev. B

Overview

The Teo E911 Response System Alert Responder is a PC-based
application that displays a popup call information window with
an audio alert when a PBX user places an emergency (911) call.
This program runs in the background until an emergency call
occurs.

Your system administrator configures notify groups. You may
be set up to receive notification for all emergency calls, or only
calls from specific telephone numbers.

The popup window provides the following information:

• 911 Call Status (in progress or completed)

• Caller's name and number

• Company (site) name

• Street address

• Inside location

• Directions to the location

• Start time and duration of the call

• Callback number for use by emergency responders

• Alert info, such as hazards or medical conditions

• Street maps, campus maps, building layouts, and other

customized information

• E911 calling number sent to the 911 operator

• A list of notifyees, showing if they acknowledged receiving

the notification

• Event ID and E911 Response Server ID

• Optional monitoring of a call in progress on PC speakers

or via dialup

• Optional playback of a recording of the completed call

Teo E911 Response System – Alert Responder User Guide 2

Screen Display Items

* An asterisk indicates items that are always displayed,

regardless of the selected tab.

Call in Progress – Location Tab

1) Calling Station* – the emergency caller's name, and the

station number that the 911 call was placed from.

2) Inside Location* – the caller's location within a building or

campus.

3) Start Time* – the time and date that the call was placed.

7) Alert – additional information for emergency personnel

about the user or location, such as hazards or medical
conditions.

8) Dialup Monitor – a number that can be called to listen to the

call while it is in progress (when available). After dialing the
number, enter the displayed PIN, followed by #.

9) PC Remote Monitor – the channel number used to listen to

the call on your PC speakers (when available).

10) Additional Info Area – this area can show additional

information pertaining to the call, such as a street map,
campus map, building layout, overhead view, or contact
information.

11) View Tabs* – used to select among six views. Each view has

an independent Additional Info Area.
The first two tabs, Location and EventInfo, are always

available. The other four view tabs can be customized by
your system administrator.

12) Acknowledge Button* – click this button to acknowledge

that you have seen the emergency notification.

13) Print Button* – click this button to print a record of this

emergency notification.

4) Dispatch Location – company name and street address of

the caller.

5) Directions – emergency responder directions to find the

caller's location.

6) Callback Number – a number that you can use to call the

emergency caller; this may differ from the calling number.

Teo E911 Response System – Alert Responder User Guide 3

14) Close Button* – click the

window.

to close the Alert Responder



Call in Progress – EventInfo Tab

15) E911 Calling Number (ANI) – the calling number sent to the

911 operator.

16) Notifyees – persons that have been notified of this

emergency call, including you. A check mark indicates that
they have acknowledged receiving the notification.

17) Event ID and Server ID – the log number assigned to this

emergency call, and the name of the E911 Response Server
that generated the notification.

Call Completed – Location Tab

18) Duration – the length of the completed emergency call.

19) Audio Recording – click to listen to an audio recording of the

call (when available). This item replaces Dialup Monitor and
PC Remote Monitor when a call is completed.

Teo E911 Response System – Alert Responder User Guide 4

Using the Alert Responder

Notification Popup

When an emergency call occurs from callers in your notify
group, a popup window will appear on top of other windows on
your PC screen. An audio alert tone may be played through
your PC speakers to alert you to the emergency.

Other personnel may also receive notifications via PC popup,
email, text messages, or on a dedicated call display unit.

Viewing Call Information

Information about the emergency call is shown in six tabs in
the popup window. The most important information is in the
first tab, which is visible when the popup window first appears.

Click a tab to view its information. Some tabs may be
customized by your system administrator.

Tabs may display PDF files in the dark-bordered area (such as
the map and overhead view in the examples on page 4). Right
click in the PDF display area to select zooming, printing, or
other options.

Acknowledging a Notification

Click Acknowledge to indicate to other personnel that you have
received the emergency notification.

Listening to a Call in Progress via Dialup

Call the displayed dialup number, then enter the PIN when you
hear the access tone.

Listening to a Call in Progress on your PC

Click the channel number under PC Remote Monitor on the
Location tab. A RemoteMonitor connection window will appear;
click Connect.

In the Listen Connection window, select the channel that you
want to listen to; the channel number is shown in the popup
Location tab. You can listen to other calls by selecting a
different channel. When finished, click Disconnect.

Note: You must have the Teo E911 Remote Monitor software

installed on your computer.

Listening to a Call Recording

Click on the wave file name (filename.wav) to listen to a
recording of a completed call. The recording will be played on
your PC's media player application.

When finished, close the media player

Closing the Notification Popup

Printing Call Information

Click Print to print a record of the call. Printed info varies
slightly when a call is completed.

Teo E911 Response System – Alert Responder User Guide 5

Click the  in the upper right corner of the window.

Disabling Notification Popups

In your taskbar system tray, right-click the Teo icon, and then
select Close.

Teo Technologies

11609 49th Place West
Mukilteo, WA 98275-4255

[phone]
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www.teotech.com