Page 1
Tone Commander Systems, Inc.
11609 49
Mukilteo, WA 98275-4255
(800) 524-0024 (425) 349-1000
www.tonecommander.com
th
Place West
Fax (425) 349-1010
8810
ISDN Telephone
Installation
Instructions
13-280118 Rev. C
July 2008
Page 2
Tone Commander 8810 Installation Instructions
Changes in this revision:
• Stand mounting instructions are clarified.
This manual applies to 8810 software version 02.07.16.
© 2008, Tone Commander Systems, Inc. All rights reserved.
Printed in USA
Tone Commander is a registered trademark of Tone Commander Systems, Inc.
Page 2 13-280118 Rev. C
Page 3
Contents
Introduction ..................................................................................................................................................... 5
General Features ...................................................................................................................................... 5
Models/Options ......................................................................................................................................... 5
Controls and Indicators ............................................................................................................................. 7
Installation ....................................................................................................................................................... 9
Ordering ISDN Service .............................................................................................................................. 9
8810T Installation ...................................................................................................................................... 9
8810U Installation ................................................................................................................................... 12
Desktop Installation ................................................................................................................................. 13
Wall Mounting ......................................................................................................................................... 15
Configure the Set .................................................................................................................................... 17
Label the Set ........................................................................................................................................... 18
Installation Options ...................................................................................................................................... 19
Installation Options Menu ....................................................................................................................... 19
SPID Entry .............................................................................................................................................. 20
Parameter Download .............................................................................................................................. 20
Configuring Keys and Indicators ............................................................................................................. 21
Terminal Mode ........................................................................................................................................ 31
Installation Password .............................................................................................................................. 32
Reset to Factory Default Settings ........................................................................................................... 33
Voice Announce ...................................................................................................................................... 34
Administration Options ................................................................................................................................ 37
Administration Options Menu .................................................................................................................. 37
Local Inspect ........................................................................................................................................... 37
Version .................................................................................................................................................... 40
Test ......................................................................................................................................................... 41
Diagnostic Display ................................................................................................................................... 43
Restart ..................................................................................................................................................... 43
Viewing the Error and Download Logs .................................................................................................... 44
Troubleshooting ............................................................................................................................................ 45
Inoperable Telephone Recovery Procedures ......................................................................................... 45
Telephone Configuration Troubleshooting .............................................................................................. 46
Appendix A Ordering ISDN Service .......................................................................................................... 47
Recommended Button Assignments ....................................................................................................... 48
Appendix B Setup Menu Tree ................................................................................................................... 49
Appendix C
Appendix D Specifications ........................................................................................................................ 54
Factory Default Settings .......................................................................................................................... 55
Appendix E UL/FCC Statements .............................................................................................................. 56
Warranty and Service ............................................................................................................ 53
13-280118 Rev. C Page 3
Page 4
Tone Commander 8810 Installation Instructions
Page 4 13-280118 Rev. C
Page 5
Introduction
For operation instructions and user setup options, please refer
to the 8810 User Guide, doc. #14-280196.
General Features
The Tone Commander 8810 ISDN Telephone is an easy to use multiline terminal with advanced automatic
setup capabilities. S/T and U interface models are available with 10 call appearances, expandable to 40
call appearances. The phones support a wide variety of ISDN platforms listed in Appendix D.
Features of the 8810 include:
• AutoSPID and Parameter Download • Automatic Switch Type Detection
• Call Log • Ringing Control for Shared Lines
• Call Timer • Desktop or Wall Mounting
• Last Number Redial • Large Graphic LCD Display
• Speed Dial • On-screen Electronic Key Labels
• Hot Key Dialing • Integrated Speakerphone
• Direct Station Select • Voice Announce
• 100-entry Call Directory • Handset or Headset Operation
• Flexible Ringing Options • Headset Activation Button
• Message Waiting Indication • Dedicated Headset Jack
• Voice Mail Control Keys
Models/Options
_____________________________________________
______________________________________________
Two 8810 ISDN telephone models are available, differing in the type of ISDN connection.
The S/T model, 8810T, requires an external NT1 Network Termination, such as Tone Commander’s
NT1U-223TC (rack mount) or NT1B-300TC (standalone). Two S/T telephones can share a single ISDN line
in a multi-point arrangement.
The U model, 8810U, includes a built-in NT1, allowing direct connection to the ISDN line. An additional S/T
jack allows another terminal device to be connected to the network through the built-in NT1.
Options include the 8030X Button Expansion Module, which adds 30 multifunction keys to any 8810 phone,
the 8001TA RS-232 Terminal Adapter for interfacing the phone with any TAPI-compliant Windows
application, the 8002TA Analog Port Terminal Adapter for interfacing with any standard analog telephone
device, and the 8003TA Terminal Adapter, which combines the features of the 8001TA and 8002TA. The
8030X Button Expansion Module can be combined with any of the terminal adapter options.
13-280118 Rev. C Page 5
Page 6
Tone Commander 8810 Installation Instructions
8810
8810 with 8030X Button Expansion Module
Page 6 13-280118 Rev. C
Page 7
Introduction
Controls and Indicators
_______________________________________
1) Display – shows the multifunction key labels, call states, caller ID, dialed digits, network call control
messages, and elapsed time during calls. When not on a call, the date, time of day, and softkey options
are displayed.
The viewing is primarily set by selecting the high or low base mounting position (page 13). Viewing
angle display clarity can be altered by adjusting the display contrast.
2) Multifunction Keys – select call appearances, activate network features, or dial personal speed dial
numbers. Red and green indicators on the keys show call appearance and feature status. The optional
8030X Button Expansion Module provides 30 additional multifunction keys.
Call Appearance State Indication
Idle
Call Ringing
In Use by You
On Hold by You
In Use at Another Terminal
On Hold at Another Terminal
Green – on steady
OFF
Green – flashing
Green – winking
Red – on steady
Red – winking
13-280118 Rev. C Page 7
Page 8
Tone Commander 8810 Installation Instructions
3) Softkeys – select the function displayed above the key on the bottom line of the display.
4) Navigation (Arrow) Keys – navigate within menus. In editing modes, the
position to the right and the
key moves the cursor one position to the left. The 5 and 6 keys are
3
key moves the cursor one
4
used to shift between pages on multi-page screens. The OK key exits the current menu, saves any
changes made, and then returns to the previous menu options.
5) Message Waiting Indicator – a bright red indicator is lit when messages are waiting, controlled by the
network.
6)
LOG Key – displays Call Log options.
7)
SETUP Key – enters Setup Mode.
8)
INFO Key – displays version and configuration information about the 8810 and connected options. The
Local Inspect function can be accessed from this key.
9)
DIR (Directory) Key displays the Call Directory.
10) Volume Keys – adjust the receiver/speaker volume when on a call; adjust the ringer volume when onhook.
11)
MUTE Key – mutes the microphone when using the speakerphone or handset/headset. A red indicator
on the key is lit when mute is active.
12)
SPKR (Speaker) Key – activates the speakerphone. A green indicator on the key is lit when the
speakerphone is in use.
13) Dial Pad – dials telephone numbers, and sends DTMF tones to external equipment such as voice mail
systems. The dial pad is also used for text and number entry during setup.
14)
TRAN (Transfer) Key – places the current call on hold, and selects an idle call appearance for
transferring the call. A second press completes a transfer.
15)
CONF (Conference) Key – adds other parties to a conference call.
16)
DROP Key – removes the last party added to a conference call, or disconnects you from a call and
returns new dial tone when not in conference mode.
17)
HOLD Key – places a call on hold.
18)
VMAIL (Voice Mail) Key – accesses network voice mail services.
19)
HEADSET Key – activates the headset. A green indicator is lit when the headset is in use.
20) Headset Jack – a jack on the underside of the telephone connects to an optional standard headset.
21) Handset Jack – a jack on the underside of the telephone connects to the included handset.
22) Microphone – used for hands-free (speakerphone) calling; located under the lower right corner of the
telephone.
23) Telephone Identification Label Area – indented area for a directory number label. Use ½” x 1¾”
adhesive labels (Avery 8167 / 5267 or equivalent).
Page 8 13-280118 Rev. C
Page 9
Installation
Ordering ISDN Service
ISDN ordering forms may be supplied by your service provider. You can also print forms using the PCbased Configuration Wizard. Please refer to Appendix A in this manual.
Consult your service provider to plan your service installation. Allow adequate time after cutover for testing
of all call appearances and programmed features. Ask your service provider for your SPID numbers, and
confirm the installation date.
8810T Installation
This model requires an external NT1, such as the Tone Commander NT1U-223TC or NT1B-300TC.
____________________________________________
________________________________________
Set the Termination Switches on the Telephone and NT1
Set the termination switches on the bottom of the telephone and on the NT1 to match the termination
impedance to your premises wiring configuration. Several typical wiring configurations are shown below,
with the appropriate switch setting.
Available switch settings are OFF and 100 ohms.
We recommend the use of Category 3 or better unshielded twisted pair cable with T568A or T568B
connector wiring. Distances shown are the maximums for 24-gauge cable, and may vary for other cable
types.
13-280118 Rev. C Page 9
Page 10
Tone Commander 8810 Installation Instructions
Basic Multipoint:
(recommended for most applications)
Short Multipoint:
Extended Point-to-Point:
Page 10 13-280118 Rev. C
Page 11
Installation
Line and Power Connections
Power for the telephone may be provided on PS1 (phantom power on the transmit and receive pairs from
the NT1) or PS2 (power on pins 7 and 8). Tone Commander manufactures NT1 products that supply power
on both PS1 and PS2. Contact Tone Commander or visit www.tonecommander.com for more
information.
WARNING: If a separate power supply is used to provide PS2 power to the
telephone, make sure that the output ground of the NT1 power supply and the
PS2 power supply are connected (with the correct polarity) to a common ground
reference point or electrical damage to the telephone may occur.
• Set both power jumpers to PS1 or PS2 as required. PS2 powering is used in most applications.
• Using an 8-conductor line cord, connect the S/T IN jack on the telephone to the TERMINAL jack on the
NT1. Route the cord under the guide tabs in the phone base.
Wire Color
Pin # Signal
T568 A
5 Tx- WHT-BLU WHT-BLU
4 Tx+ BLU BLU
1
unused
2
unused
3 Rx+ WHT-ORN WHT-GRN
6 Rx- ORN GRN
7 -48V WHT-BRN WHT-BRN
8 GRD BRN BRN
* T568 B jacks are recommended; they allow conventional station pair ordering when connecting to
S/T punchdown blocks on NT1 racks.
WHT-GRN WHT-ORN
GRN ORN
T568 B *
(AT&T 258A)
Modular Jack Pinout
Handset/Headset
• Plug the supplied handset into the jack on the left side of the telephone.
• Plug an optional compatible headset into the jack under the upper left side of the telephone.
13-280118 Rev. C Page 11
Page 12
Tone Commander 8810 Installation Instructions
8810U Installation
This model includes a built-in NT1. Optional external ISDN S/T Terminal Equipment may share the
telephone's ISDN line by connecting to the S/T jack on the telephone.
If you are not using external Terminal Equipment, no termination switch setting is required.
____________________________________________
Set the Termination Switch on the Telephone
If external Terminal Equipment (TE) is connected, set the termination switch on the bottom of the telephone
to match the termination impedance to your premises wiring configuration. Two typical wiring configurations
for connecting external TE are shown below, with the appropriate switch settings.
Available switch settings are 50 and 100 ohms.
We recommend the use of Category 3 or better unshielded twisted pair cable with T568A or T568B
connector wiring. Distances shown are the maximums for 24-gauge cable, and may vary for other cable
types.
Basic Multipoint:
(recommended for most applications)
Extended Point-to-Point:
Page 12 13-280118 Rev. C
Page 13
Installation
Line and Power Connections
• Using an 8-conductor line cord, connect the U IN jack on the telephone to the line jack.
The 8810U can be locally powered by a Tone Commander 901034 Desktop Power Supply. This may be
ordered with a phone as the –PWR1 Option.
• Plug the power supply barrel connector into the round jack on the back of the phone.
• When all other connections are completed, connect the power supply to a standard 120 VAC, 60 Hz
grounded power outlet.
Power can also be provided by an external -48 VDC source, such as a Tone Commander PS-50 ISDN
Power Supply, on pin 7 (-) and pin 8 (+) of the U IN jack.
Select only one powering method; DO NOT connect the local power supply and
power over the line cord simultaneously!
An additional terminal may be connected to the S/T OUT jack, which supplies PS1 and PS2 output power.
Handset/Headset
• Plug the supplied handset into the jack on the left side of the telephone.
• Plug an optional compatible headset into the jack under the upper left side of the telephone.
Desktop Installation
The stand can be installed in two positions for desktop use. Select the position that provides the best
screen readability and easy control operation for the phone’s location.
• If you need to remove the stand, press it down to disengage the snap tabs, and then lift off the stand.
The low desktop stand position is shown; the removal procedure is the same for high desktop and wall
mount positions.
__________________________________________
Stand Removal
13-280118 Rev. C Page 13
Page 14
Tone Commander 8810 Installation Instructions
• Rotate the stand as needed; refer to the pictures below.
• To install the stand, insert the tabs on the telephone into the large openings in the stand’s upper slots,
and then press the stand toward the top of the telephone until it locks into place.
If you are installing an 8030X Button Expansion Module on the phone, use the double-width stand
included with the 8030X.
Low Desktop Position
High Desktop Position
Page 14 13-280118 Rev. C
Page 15
Installation
Handset Retainer Clip, Low Desktop Applications
For low desktop position use, the handset retainer clip should be installed in the default position, without
the tab protruding into the hookswitch area. Rotate the clip for high desktop applications – see page 16.
Wall Mounting
The phone stand and handset retainer clip must be rotated for wall mounting.
• Remove the stand from the phone base – see page 13.
• Rotate the stand as shown below.
• To install the stand, insert the tabs on the telephone into the large openings in the stand’s upper slots,
and then press the stand toward the top of the telephone until it locks into place.
_______________________________________________
13-280118 Rev. C Page 15
Page 16
Tone Commander 8810 Installation Instructions
Attaching to a wall mount jack
• Plug an 8”, 8-pin line cord into the S/T IN jack (8810T) or the U IN jack (8810U) on the telephone. If you
do not have one, you can obtain an 8” line cord by calling Tone Commander Technical Support at
(800) 524-0024.
• Hold the telephone next to the wall mount jack. Plug the line cord into the jack.
• Hang the telephone on the wall plate mounting studs. The top mounting stud fits into the keyhole slot in
the phone expansion cover or optional Terminal Adapter, and the bottom stud slides into the ‘U’-shaped
slot in the wedge base. Press down firmly to lock into place.
Handset Retainer Clip, Wall Mount or High Desktop Position Applications
Pull out the handset retainer clip as shown. Rotate the clip 180°, and then re-insert the clip. The tab should
protrude into the hookswitch area for wall mount or high desktop position use.
Page 16 13-280118 Rev. C
Page 17
Installation
-
X
-
555-
1
Configure the Set
ISDN configuration is performed automatically in many cases. The telephone set will detect the switch type,
set the SPID number, and download other setup parameters when these features are available from the
Telco central office.
You will be prompted for any required setup information that cannot be set automatically.
____________________________________________
Initialization
A self-test is performed upon power up. Press any key to begin initialization with the network. Unattended
initialization begins automatically after a short random time interval. This delay prevents multiple terminals
at a site from initializing simultaneously after a power outage.
The display will show progress while establishing the communication layers. When all three communication
layers are established, the TEI (Terminal Endpoint Identifier) and switch type will be shown for two
seconds.
L1:OK L2:OK TEI:123
L3:OK SWITCH=5ESS NI
SPID Entry
The SPID number will be assigned automatically if the network supports AutoSPID. If there is more than
one SPID available for your terminal, you will be prompted to select your primary telephone number.
If AutoSPID is not supported, you will be prompted to enter the phone’s primary telephone number, which
is used by the phone to generate a SPID number. Enter the number with the dial pad, and then press the
OK key. ◄BKSP (backspace) deletes the previous digit.
National ISDN – enter your full 10-digit
(including area code)
5ESS Custom ISDN – enter your 7-digit
telephone number
telephone number
ENTER PRIMARY PHONE #
999
Parameter Download (National ISDN only)
Parameter Download is a network feature that Identifies Call Appearance and Feature Activator keys that
are assigned to your line so that your phone may be configured automatically.
Note: Speed Dial, DSS keys, and other user preference settings are not
Download.
If Parameter Download is not supported, the following screen may appear momentarily, prompting you to
manually configure the telephone at a later time (see page 20).
243 <BKSP
configured by Parameter
NO PARAMETER DOWNLOAD
PRESS SETUP TO CONFIGURE
Automatic Button Detection (5ESS Custom ISDN only)
Press each multifunction key. The phone will discover the key's network assignment. Keys that have no
network assignment may be used for speed dialing – please refer to page 26.
13-280118 Rev. C Page 17
Page 18
Tone Commander 8810 Installation Instructions
Firmware Updates
Call Tone Commander technical support at (800) 524-0024 to get information on firmware updates.
Using Local Inspect to Verify Keys
Local Inspect allows you to identify the call appearance or feature assignment of each configured key,
directory number bearer capabilities, and the feature indicator assignment for the Message Waiting
Indicator. Please refer to page 37.
Label the Set
Multifunction keys on the 8810 are labeled on the display screen – see page 23.
8030X label templates for Microsoft Word can be downloaded from www.tonecommander.com. If your
telephone is equipped with an 8001TA or 8003TA Terminal Adapter, you can use the 8610/8620/8810
User Setup Program to set up key labels, Speed Dial keys, Voice Mail Menu keys, and the Call Directory
using a Windows PC interface.
A space is provided beneath the handset for a directory number label. Use ½” x 1¾” adhesive labels
(Avery 8167 / 5267 or equivalent).
________________________________________________
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Page 19
P
P
Installation Options
•
•
•
Options in this section are typically set at the time of installation. Many options can be set automatically by
the AutoSPID, Automatic Switch Detect, and Parameter Download features, if supported on the network.
The following options can be changed from the Installation Options menu:
• SPID
• Parameter Download
• Terminal Mode
• Keys and Indicators
Installation Options Menu
You can enter the Installation Options menu when the phone is idle.
Press the
SETUP key.
_____________________________________
Installation Password
Reset to Default Settings
Voice Announce
SETUP MENU
INSTL ADMIN USER
Select INSTL.
INSTALLATION OPTIONS >
SPID
When ► appears in the upper line of the display, you can press the Left or Right Arrow key to see
additional menu selections.
ARAM KEYS MSG
INSTALLATION OPTIONS >
MODE PASSWD RESET VA
OTS
The arrow keys also move the cursor position when entering text or numbers.
Notes: The POTS option is only available when the 8002TA or 8003TA Analog Port Terminal
Adapter is installed.
The PARAM and MODE options are only available with National ISDN.
A password may be set to prevent unauthorized entry into the Installation Options menu.
When prompted for a password, enter your password with the dial pad. Press the OK key
after entering the password.
To change or remove the password, please refer to page 32.
13-280118 Rev. C Page 19
Page 20
Tone Commander 8810 Installation Instructions
I
P
S
A
E
SPID Entry
A unique SPID (Service Profile IDentifier) is required for operation of the 8810. If the network supports
AutoSPID, a SPID that is assigned to your ISDN line can be automatically selected. If National ISDN
generic SPID assignments are used by your service provider, your SPID will consist of your primary
telephone number followed by “0101” (e.g., 42534910000101). Contact your network service provider for
your telephone’s SPID.
From the Installation Options menu, select SPID.
(
__________________________________________________
SETUP → INSTL → SPID)
D=99955512340101
<BKSP CLEAR
Using the dial pad, enter the SPID number supplied by your network service provider.
If you need to make corrections, select
CLEAR removes all digits, allowing you to start over.
When digits have been entered, press the
press the
SETUP key to exit Setup Mode.
Å
BKSP (backspace) to delete the previous digit.
OK key to return to the Installation Options menu or
Parameter Download (National ISDN only) ________________________
ISDN Parameter Download is an automated feature for configuring Call Appearance and Feature Activator
keys. If configured for auto download, a Parameter Download is executed when the phone initializes with a
new SPID, or when requested by the network, due to a line configuration change.
Note: Speed Dial and DSS keys are not
From the Installation Options menu, select PARAM.
(
SETUP → INSTL → PARAM)
configured by Parameter Download.
ARAMETER DOWNLOAD
TART AUTO
Starting a Download
Select START to manually initiate a Parameter Download.
Note: Customized key labels will not be overwritten unless the network configuration for that key
is changed. To revert a key label to the network default, clear the label before initiating a
Parameter Download – see page 23.
Enabling/Disabling Automatic Download
Select AUTO.
UTO DOWNLOAD=ENABLED
NABLE DISABLE
Select ENABLE or DISABLE.
Page 20 13-280118 Rev. C
Page 21
Installation Options
Configuring Keys and Indicators
If the network does not support Parameter Download, you can assign call appearances, directory numbers
and feature activators using this option.
From the Installation Options menu, select KEYS.
(
SETUP → INSTL → KEYS)
The status indicator for each key will indicate the current setting:
Green – Call Appearance or DSS
Red – Feature Activator
Off – Unused or Speed Dial
On the phone or Button Expansion Module, press the multifunction key to be programmed.
The selected key’s indicator will alternately flash red and green.
________________________________
03=CA/DN >
CA/DN FA DSS SPDIAL
03=CA/DN >
UNUSED
Select CA/DN (Call Appearance /Directory Number), FA (Feature Activator), DSS (Direct Station
Select), SPDIAL (Speed Dial), or UNUSED from the menu.
Programming procedures for each key type are described below.
Call Appearance / Directory Number Keys
These “line” keys are used to place and answer calls. If you have BASIC service or are connected to a
Nortel Meridian 1 Option Series PBX, each directory number key is assigned a unique directory number.
If you have CACH EKTS service, one directory number may be assigned to multiple Call Appearance
keys; multiple calls can be handled on one directory number.
Enter the assigned directory number with the dial pad.
For the Nortel Meridian 1 Option Series PBX, enter the same number of digits used in the PBX
dialing plan (2 to 7 digits).
If you need to make corrections while entering numbers, select
previous digit.
You can press the
OK key to return to key selection.
◄
BKSP (backspace) to delete the
03=CA/DN# 5559876
<BKSP ORIG RESERV LABEL
13-280118 Rev. C Page 21
Page 22
Tone Commander 8810 Installation Instructions
Automatic Call Appearance Selection
A call appearance is automatically selected when originating a new call, answering an incoming call, or
conferencing or transferring a call. Three configuration options determine how call appearances are
selected:
Call Preference (User option) – determines whether a new call is originated when you lift the handset
or press the Spkr key. If set to NONE, you must manually press a Call Appearance key to originate a
call.
Originating DN – only call appearances with this option set to YES will be automatically selected for call
origination.
CA Reservation – within the group of originating DNs, call appearances set for NOT RESERVED are
selected first, followed by OUTGOING ONLY, followed by OUT/PRIORITY call appearances
(OUTGOING ONLY call appearances are selected first for conferencing and transferring). Within each
subgroup, call appearances are selected in ascending order. INCOMING ONLY call appearances are
never selected for an outgoing call. If an idle CA is not found, “SELECT AN IDLE LINE” is displayed.
To change the Originating DN assignment
Select ORIG.
Select YES or NO from the Originating DN menu.
Press the
To change call appearance reservation
Select RESERV.
Select the call appearance reservation for this CA/DN.
Press the
OK key to return to the CA/DN menu.
:
OUT – Originate (outgoing calls) only.
IN – Terminate (incoming calls) only.
PRI – Outgoing or priority incoming calls only.
NOT – Not Reserved - default value for all keys.
OK key to return to the CA/DN menu.
:
Page 22 13-280118 Rev. C
Page 23
Installation Options
Key Labels
Call Appearance keys are automatically labeled on the display with the directory number after a Parameter
Download, and after manually changing an unused key to a Call Appearance key. If a directory number has
not been entered for a key, the key will be labeled with the Call Appearance number, for example, “CA 1”.
You can customize the labels by entering user names or other identifiers with the dial pad.
Select LABEL.
LBL=Sales Dept.
<BKSP CLEAR 123 NUMBER
Using the dial pad, enter a label (20 characters max.) to identify the key.
The label entry mode default for Call Appearance keys is numeric, as indicated by ‘123’ in the
display above the 3
softkey, and then select the desired label entry mode.
rd
softkey. To enter uppercase (ABC) or lowercase (abc) characters, press the
KEYPAD=NUMERIC (123)
123 ABC abc
When entering uppercase or lowercase characters, spaces and punctuation can be entered with
the # and
mode, use
Right Arrow key to move to the next character position.
After entering a character or number, the flashing cursor will advance to the next character. Press
the Left or Right Arrow key if you want to manually move to another character position.
keys – press the key repeatedly until the desired character is displayed. In numeric
∗
to enter hyphens, and # to enter spaces. You can also enter a space by pressing the
∗
◄
If you need to make corrections while entering the name, select
previous character. CLEAR removes all digits, allowing you to start over.
Press the
OK key to return to the CA/DN menu.
BKSP (backspace) to delete the
13-280118 Rev. C Page 23
Page 24
Tone Commander 8810 Installation Instructions
0
<
L
<
Feature Activator Keys
Feature Activator keys must be configured to match network feature activator codes that have been
assigned to your line.
Using the dial pad, enter the feature activator code assigned by your network service provider.
If you need to make corrections while entering numbers, select
previous digit.
◄
BKSP (backspace) to delete the
7=NETWORK FA#59 (CALL)
BKSP CALL LABEL
Select CALL if a call needs to be originated when the feature is activated. When enabled, (CALL)
will appear in the top line of the display as shown above.
With CALL enabled, the feature is always activated within the context of a call. Features that need
to originate a call include Call Forward (on Siemens EWSD), ICM intercom (on Nortel DMS-100),
and Call Pickup.
If the phone is on-hook when a Feature Activator key with CALL enabled is pressed, a new call
will be originated. If the phone is already off-hook when the feature key is pressed, the feature will
be activated within the context of the current call.
The CALL feature is not used with Lucent 5ESS Custom ISDN and Avaya Definity Custom ISDN.
Feature Activator keys are automatically labeled on the display after a Parameter Download, and
after manually changing an unused key to a Feature Activator key. To change the label, select
LABEL.
ABEL:Call Forward
BKSP CLEAR TEXT NUMBER
The label entry mode defaults to predefined text labels, as indicated by ‘TEXT’ in the display
above the 3
Note: Selecting a predefined label does not change the key function. The key must be
Predefined Feature Activator labels are shown in the table below.
rd
softkey. Press a dial pad key to select one of the 10 predefined labels.
programmed with the correct Feature Activator code, as required by the network.
Dial Pad
Key #
1 CALL FORWARD
2 PRIVACY
3 AUTOMATIC CALLBACK
4 GROUP CALL PICKUP
5 DIRECTED CALL PICKUP
Predefined Label
6 AUTOMATIC RECALL
7 CALL PARK
8 PARK RETREIVE
9
0 INTERCOM
Page 24 13-280118 Rev. C
PRIORITY CALL
Page 25
Installation Options
If you want to enter a customized label, select TEXT, and then select ‘ABC’ for uppercase
characters, ‘abc’ for lowercase characters, or ‘123’ for numbers – refer to page 23. TEXT returns
to predefined label mode.
KEYPAD=PREDEFINED TEXT
TEXT 123 ABC abc
When finished, press the
key to exit Setup Mode.
OK key twice to return to the key selection menu or press the SETUP
DSS Keys
DSS keys are a special type of Call Appearance/Directory Number keys that are programmed with speed
dial numbers to provide Direct Station Selection. When the call appearance is idle or busy, DSS keys act
like Speed Dial keys, to call a station. When ringing, DSS keys act like CA/DN keys, to answer a call. The
LED indicator on the key shows the status of the station’s call appearance (idle, ringing, hold, busy).
Shared call appearances for stations you wish to monitor must be configured on your ISDN line. You must
program the DSS number to dial the monitored station on your phone (even if Parameter Download is
provided).
If the Call Appearance/Directory Number is not shown in the top line of the display, you can enter
a reference directory number for the monitored station with the dial pad. This number is not
required for operation.
If you need to make corrections while entering numbers, select
previous digit.
◄
BKSP (backspace) to delete the
08=DSS/DN#5559876
<BKSP CLEAR DSS# LABEL
Select DSS#.
1001
<BKSP CLEAR PAUSE
Using the dial pad, enter the number you would dial to call the monitored station.
“Smart” pauses are entered with the PAUSE softkey, and are shown in the display as a P
character. The first pause in a dial string will wait until the call is answered; additional pauses
delay dialing for one second. Enter multiple pauses to increase the delay time.
Press the
DSS keys are automatically labeled on the display after a Parameter Download, and after
manually changing an unused key to a DSS key. You can customize the labels with the dial pad –
refer to page 23.
Press the
Mode.
OK key after entering the DSS number.
OK key twice to return to the key selection menu or press the SETUP key to exit Setup
13-280118 Rev. C Page 25
Page 26
Tone Commander 8810 Installation Instructions
<
5
<
5
<
Speed Dial Keys
Keys not assigned for call appearances or Feature Activators may be used as Speed Dial keys. Dialing
strings can include network feature activator codes, to simplify the use of features such as Directed Call
Pickup and Call Forwarding. Speed Dial keys may also be programmed from the User Options menu.
BKSP FA PAUSE LABEL
The currently programmed dial string, if any, will be shown in the display.
Enter digits (24 maximum) with the dial pad.
After entering the first digit, pause, or feature activator, the FA softkey will be replaced by CLEAR.
551234
BKSP CLEAR PAUSE LABEL
If you need to make corrections while entering numbers, select
previous digit.
CLEAR removes all digits, allowing you to start over. A Speed Dial key will revert to 'Unused' if
saved with a cleared dial string.
Speed Dial keys are automatically labeled on the display after changing an Unused key to a
Speed Dial key. You can customize the labels with the dial pad – refer to page 23.
“Smart” Pauses
Pauses are entered with the PAUSE softkey, and are shown in the display as a P character. The
first pause in a dial string will wait until the call is answered; additional pauses delay dialing for
one second. Enter multiple pauses to increase the delay time.
◄
BKSP (backspace) to delete the
551234P1P12
BKSP CLEAR PAUSE LABEL
Page 26 13-280118 Rev. C
Page 27
Installation Options
U
Feature Activator Codes
You can use Local Inspect (page 37) to view the codes assigned to Feature Activator keys on your
telephone, or consult with your network service provider for the required codes.
Feature Activator (FA) numbers are entered with the FA softkey, and are shown in the display as
an F character. F must be the first character in the dialing string; the two numeric digits
immediately following the F indicate the network feature activator code. The FA softkey is only
available when no digits have been entered.
<BKSP FA PAUSE LABEL
After entering F, the FA softkey will be replaced by CLEAR.
In the example below, the Speed Dial key sends feature code ‘57’ (Call Forward) followed by the
directory number ‘555-1234’.
F575551234
<BKSP CLEAR PA
SE LABEL
When digits have been entered, press the
press the SETUP key to exit Setup Mode.
OK key twice to return to the key selection menu or
Message Waiting Indicator
The Message Waiting indicator must be configured to match the assigned network feature indicator code.
From the Installation Options menu, select MSG.
SETUP → INSTL → MSG)
(
MESSAGE=NETWORK FI#63
<BKSP
Using the dial pad, enter the feature indicator code assigned by your network service provider. In
most cases, this is set to 63.
If you need to make corrections while entering numbers, select
previous digit.
Press the
Setup Mode.
OK key twice to return to the Installation Options menu or press the SETUP key to exit
◄
BKSP (backspace) to delete the
13-280118 Rev. C Page 27
Page 28
Tone Commander 8810 Installation Instructions
V
N
9
<
5
<
<
Unused Keys
Any Speed Dial key can be changed to an Unused key by clearing the dialing string.
Any Unused key can be changed to a Speed Dial key by adding a dialing string – see page 26.
551234
BKSP CLEAR PAUSE LABEL
Select CLEAR to remove the dialing string. The key is converted to an Unused key.
BKSP FA PAUSE LABEL
Press the
OK key to return to the key selection menu.
Voice Mail Keys
Voice Mail Access Key
Note: The VMAIL key must be programmed to dial the voice mail access number in order for this
feature to work properly. “Smart” pauses and PIN codes can be included in the number.
From the Installation Options menu, select KEYS.
(
SETUP → INSTL → KEYS)
Press the
The Message Waiting indicator will flash.
VMAIL key.
OICE MAIL ACCESS
UMBER EDIT SWAP TYPE
Select NUMBER to view or change the
dialed to access your voice mail system.
The currently programmed dial string, if any, will be shown in the display.
VMAIL key speed dial number. This is the number that is
5551432
BKSP CLEAR PAUSE
Enter digits (24 maximum) with the dial pad.
“Smart” pauses are entered with the PAUSE softkey, and are shown in the display as a P
character. The first pause in a dial string will wait until the call is answered; additional pauses
delay dialing for one second. Enter multiple pauses to increase the delay time.
If you need to make corrections while entering numbers, select
previous digit. CLEAR removes all digits, allowing you to start over.
When all digits have been entered, press the
Page 28 13-280118 Rev. C
OK key.
◄
BKSP (backspace) to delete the
Page 29
Installation Options
Voice Mail Menu Keys
Multifunction keys can be programmed to speed dial common voice mail access functions when connected
to the voice mail system.
Presets are provided for several voice mail systems. You can load one of the presets and, if needed,
change individual keys; or start with a blank menu and customize all keys.
Select TYPE to load a preset or clear all keys.
The display will show the current preset type, or “CUSTOM” if any keys have been edited.
VOICE MAIL TYPE=CUSTOM >
AUDIX ARIA SRNADE uRCH
VOICE MAIL TYPE=CUSTOM >
NONE
Select AUDIX, ARIA, SRNADE, uRCH, or select NONE to clear all Voice Mail Menu keys, and
then select YES to confirm your selection.
The presets are compatible with the following voice mail systems:
AUDIX – Audix, Intuity Audix, Avaya Modular Messaging
ARIA – Octel Aria, Octel 250/350, Intuity Aria, Avaya Unified Messenger
SRNADE – Octel Serenade, Octel 200/300, VMX
uRCH – uReach
Press the
OK key to select a preset and exit this menu.
Presets are listed in the tables below and on the following page.
AUDIX
Key #
Key #
Function / Label Code Function / Label Code
1
2
3
4
5
6
7
8
9
10
PLAY/REPLAY
SKIP TO NEXT
PAUSE/RESUME
FAST-FORWARD
ENVELOPE INFO
REWIND
FASTER
SLOWER
ACTIVITY MENU
ERASE MESSAGE
20 1
# 2
3 3
6 4
23 5
5 6
9 7
8 8
7
∗
3
∗
9
10
PLAY/REWIND
SKIP TO NEXT
PAUSE/RESUME
FAST-FORWARD
ENVELOPE INFO
SAVE MESSAGE
CANCEL/EXIT
ERASE MESSAGE
ARIA
FASTER
SLOWER
1
#
2
3
5
339
6
4
∗
337
13-280118 Rev. C Page 29
Page 30
Tone Commander 8810 Installation Instructions
N
<
S
C
S
C
E
4
S
F
Key #
10
To customize Voice Mail Menu keys, select EDIT.
Function / Label Code Function / Label Code
PLAY/PLAY NEXT
1
2
3
4
5
6
7
8
9
PAUSE/RESUME
FAST-FORWARD
ENVELOPE INFO
SAVE MESSAGE
NORMAL SPEED
ERASE MESSAGE
SRNADE
5 1
REWIND
SPEED UP
EXIT MAILBOX
2 2
∗
4 4
8 5
7 6
8
∗
3
∗
99
3 10
Key #
3
7
8
9
uRCH
PLAY/REPLAY
REWIND
PAUSE/RESUME
FAST-FORWARD
ENVELOPE INFO
SAVE MESSAGE
FASTER
SLOWER
CANCEL/EXIT
ERASE MESSAGE
AVE MESAGEPLAY/REPLAY
1
7
8
9
#6
2
6
4
∗
3
SKIP TO NEXT
PAUSE/RESUME
FAST-FORWARD
ENVELOPE INFO
November 23, 2006
RASE MESSAGE
ASTER
LOWER
ANCEL/EXIT
:23 PM
ELECT MENU ENTRY
Press a multifunction key to change its label or speed dial number. Consult your voice mail user’s
guide for voice mail functions and their access codes.
ANCEL
AME:PLAY MESSAGE
BKSP CLEAR ABC CODE
Enter or change a key label with the dial pad keys – see page 23.
Select CODE to change the speed dial number assigned to the key. Function access codes for
voice mail systems are typically one to three digits, although you can enter up to 24 digits per key.
Multiple functions can be combined on a single key.
Press the
Page 30 13-280118 Rev. C
OK key after entering the new code.
Page 31
Installation Options
C
C
Swapping Voice Mail Menu Key Positions
If you want to swap the positions of two Voice Maul Menu keys, select SWAP.
SELECT ENTRY TO SWAP
Press the first key that you want to swap. The selected key’s indicator will alternately flash red and
green.
CANCEL aborts the swap operation.
ANCEL
SET NEW LOCATION
Press the key for the new position, or select CANCEL to exit without swapping.
ANCEL
Terminal Mode (National ISDN only) ______________________________
If the network does not support Parameter Download, you must manually select the terminal mode.
From the Installation Options menu, select MODE.
(
SETUP → INSTL → ►
→ MODE)
TERMINALMODE=CACH EKTS
CACH BASIC MERID1
Select the terminal mode based upon the type of service that was ordered from your network
service provider.
CACH – CACH EKTS (default).
BASIC – Voice or Basic EKTS.
MERID1 – Nortel Meridian 1 Option Series PBX.
In most cases, your phone service should be configured for CACH EKTS.
Press the
Mode.
OK key to return to the Installation Options menu or press the SETUP key to exit Setup
13-280118 Rev. C Page 31
Page 32
Tone Commander 8810 Installation Instructions
I
N
<
E
<
Installation Password
You can set a password to prohibit unauthorized entry into the Installation Options menu.
If a password is currently set, the display will prompt you to enter your password prior to making changes.
From the Installation Options menu, select PASSWD.
SETUP → INSTL → ►
(
_________________________________________
→ PASSWD)
NSTALLATION PASSWORD
SET CLEAR
Select SET.
EW PASSWORD:
BKSP
Enter a new 4 to 11 digit password with the dial pad.
If you need to change a password digit after entering it, select
previous digit.
Press the
OK key.
Å
BKSP (backspace) to delete the
NTER AGAIN:
BKSP
Repeat the password when prompted to verify the new entry.
Press the
“PASSWORD SET” will be displayed to confirm the new password.
OK key.
PASSWORD SET
Record your password for future reference.
Press the
Mode.
OK key to return to the Installation Options menu or press the SETUP key to exit Setup
Page 32 13-280118 Rev. C
Page 33
Installation Options
Removing the Password
Select CLEAR.
“PASSWORD CLEARED” will be displayed to confirm that the password has been removed.
PASSWORD CLEARED
Press the
Mode.
OK key to return to Installation Options menu or press the SETUP key to exit Setup
What to do if you lose your password
Contact your system administrator or call Tone Commander technical support at (800) 524-0024 in the
event you misplace your password. You will need to report the serial number of your telephone to receive a
new password.
You can use the RESET option to remove all passwords. You must have access to the Installation Options
menu, which may be password protected, to use this feature. This option will clear all programmed
numbers and settings in your phone.
Reset to Factory Default Settings
Reset returns all settings to the factory defaults, and clears all speed dial numbers, logs, and passwords.
This option is useful when moving the telephone to a new user or location.
Default values are listed in the table on page 55.
From the Installation Options menu, select RESET.
SETUP → INSTL → ►
(
→ RESET)
_______________________________
RESET ALL SETUP OPTIONS?
YES NO
Select YES to confirm the reset operation.
ALL SETTINGS CLEARED
PHONE WILL BE RESTARTED
INITIALIZING...
Press the
Mode. The phone will restart.
13-280118 Rev. C Page 33
OK key to return to Installation Options menu or press the SETUP key to exit Setup
Page 34
Tone Commander 8810 Installation Instructions
V
G
C
<
Voice Announce
This option allows certain incoming calls to be answered automatically by the speakerphone. Voice
Announce calls are restricted to calls on selected Call Appearance/Directory Number keys. In addition,
calls from specified directory numbers, and/or calls of a selected type determined by the ringing pattern can
be restricted. The microphone can be automatically disabled for announcing only, or enabled to allow twoway conversations. Voice Announce can be enabled or disabled by the user at any time.
From the Installation Options menu, select VA.
SETUP → INSTL
(
______________________________________________
→ ► → VA)
OICE ANNOUNCE OPTIONS
KEYS DNs ALERT MUTE
Selecting CA/DN Keys
Select KEYS to designate individual call appearances that will accept Voice Announce calls. Use
this setting to restrict Voice Announce calls to specific dialed directory numbers (e.g. non-listed
private numbers).
SELECT VA KEYS
REEN=VA RED=AVAILABLE
All available CA/DN keys will light red, Voice Announce enabled keys will light green; all other
keys will be off. Press desired call appearance keys to enable or disable the Voice Announce
feature for selected keys.
Set all appearances of a directory number to the same Voice Announce setting.
Press the
Voice Announce configuration is not affected by Parameter Download, except when CA/DN key allocations
change. The default Voice Announce setting for new CA/DN keys identified in a download is disabled.
OK key when all Voice Announce keys have been selected.
Selecting Incoming Directory Numbers
CA/DN keys must be configured for Voice Announce before selecting incoming DNs.
Select DNs to restrict Voice Announce calls to specific callers (or groups of callers). The Calling
DN templates are matched to the incoming caller ID to identify Voice Announce calls. You can
enter up to three Calling DN templates.
ALLING DN#1=9995551*
BKSP CLEAR ALL
Select ALL if you want to accept all incoming calls.
To restrict Voice Announce calls to specific callers or groups, use CLEAR or
current entry, and then enter a combination of wildcards (
matches a single character) and numeric digits with the dial pad to allow individual callers or
blocks of callers.
Page 34 13-280118 Rev. C
matches any group of characters, #
*
Å
BKSP to delete the
Page 35
Installation Options
For example, 9995551* matches 999-555-1000 through 999-555-1999; 99955510#0 matches
999-555-1010, 999-555-1020, etc. Non-numeric characters (such as hyphens) in the incoming
caller ID are ignored. Up to 10 digits (including wild cards) may be programmed in each template.
Enter all digit positions as shown in the display for an incoming call; in most cases, this
will include the area code.
Press the Left Arrow key to enter additional Calling DN templates. The Right Arrow key moves
back to previously-entered templates.
When all Calling DN templates have been entered, press the
OK key.
Selecting Alerting Patterns
Use the Alert option to allow only specific types of incoming calls (e.g. internal, external, intercom, etc.).
CA/DN keys must be configured for Voice Announce before selecting alerting patterns.
Select ALERT to define a specific alerting pattern required to validate incoming Voice Announce
calls.
ALERTING=ANY >
ANY NORMAL DIST INTCOM
ALERTING=ANY >
PRI
ANY – Accept any type of alerting (default value)
NORMAL – normal alerting (pattern 0); typically used for internal calls.
DIST – distinctive alerting-intergroup (pattern 1); typically used for external calls
INTCOM – EKTS intercom (pattern 3); used for intercom calls
PRI – distinctive alerting-special/priority (pattern 2); used for designated priority calls
Press the
OK key after selecting the alerting pattern.
Automatic Muting
Select MUTE.
AUTOMATIC MUTE=ON
ON OFF
Select ON to automatically mute the microphone during a Voice Announce call, or OFF to enable
two-way conversations.
Press the
13-280118 Rev. C Page 35
OK key after selecting the muting option.
Page 36
Tone Commander 8810 Installation Instructions
Page 36 13-280118 Rev. C
Page 37
P
Administration Options
•
•
•
•
The following test and diagnostic options are available from the Administration Options menu:
• Local Inspect
• Hardware Version
• Software Version
• Serial Number
Administration Options Menu
You can enter from the Administration Options menu when the phone is idle or during an active call.
Press the
SETUP key.
__________________________________
Test Functions
Diagnostics
Terminal Restart
Error Log
SETUP MENU
INSTL ADMIN USER
Select ADMIN.
OTS
ADMINISTRATION OPTIONS >
INSPCT VERS TEST DIAG
When ► appears in the upper line of the display, you can press the Left or Right Arrow key to see
additional menu selections.
ADMINISTRATION OPTIONS >
RESTART LOG
Note: The POTS option is only available when the 8002TA or 8003TA Analog Port Terminal Adapter is
installed.
Local Inspect
Local Inspect allows you to identify the call appearance/directory number or feature assignment of each
configured key, directory numbers, and the feature indicator assignment for the Message Waiting Indicator.
You can use Local Inspect after a Parameter Download to verify call appearance and feature assignments.
From the Administration Options menu, select INSPCT.
(
SETUP → ADMIN
________________________________________________
→ INSPCT)
LOCAL INSPECT
KEYS DNs MESSAGE
Select KEYS, DNs (Directory Numbers), or MESSAGE (Message Waiting Indicator). Each option
is described below.
13-280118 Rev. C Page 37
Page 38
Tone Commander 8810 Installation Instructions
0
-
349-
1012
O
R
0
-
555-
4
4
O
R
Keys
Select KEYS.
On the phone or Button Expansion Module, press the key that you want to inspect.
The key’s indicator will alternately flash red and green.
Displays will vary depending upon the key type, as shown below.
When you are finished inspecting keys, press the
press the SETUP key to exit Setup Mode.
Call Appearance/Directory Number Key
The display will show for the selected key:
• Key number, directory number
1=DN# 555
Press the Right Arrow key to view:
• Originate usage
• Call appearance reservation
RIGINATING DN? YES >
ESERVED=OUT/PRIORITY IN
DSS Key
The display will show for the selected key:
• Key number, directory number
• DSS number
OK key to return to the Local Inspect menu or
>
5=DSS/DN# 999
251>
251
Press the Right Arrow key to view:
• Originate usage
• Call appearance reservation
RIGINATING DN? NO >
ESERVED=NOT RESERVED
Page 38 13-280118 Rev. C
Page 39
Administration Options
-
555-
8
Feature Activator, Conference, Transfer, or Drop Key
The display will show the key number, network feature activator number, and service description
for the selected key.
07=NETWORK FA#56 (CALL)
Call Pickup
(CALL) is displayed if the feature has been locally programmed to originate a call when activated
(see page 24).
Speed Dial Key
The display will show the key number and programmed autodial string for the selected key.
08=SPEED DIAL
9995552341
Directory Numbers
Select DNs to view the list of directory numbers on this phone.
The first line on the display will show the directory number, and ‘ORIG’ if this is an originating DN.
DN#999
Press the Right Arrow key to view additional directory numbers.
Press the
OK key to return to the Local Inspect menu or press the SETUP key to exit Setup Mode.
Message Waiting Indicator
Select MESSAGE.
The Message Waiting indicator will light.
The display will show the feature indicator number and the service description, if available. If the
service description on line 2 is blank after a National ISDN Parameter Download, this feature has
not been provisioned on your line.
MESSAGE=NETWORK FI#63
Message Waiting
952 ORIG >
Press the
13-280118 Rev. C Page 39
OK key to return to the Local Inspect menu or press the SETUP key to exit Setup Mode.
Page 40
Tone Commander 8810 Installation Instructions
S
-
O
S
M
T
S
-
O
8
M
V
Version
Use this option to view the telephone’s hardware version, software version, and serial number.
____________________________________________________
From the Administration Options menu, select VERS.
(
SETUP → ADMIN
→ VERS)
VERSION
ERIAL H/W S/W ADD
Serial Number
Select SERIAL.
N
ERIAL# 00506179339
Hardware Version
Select H/W.
ODEL: 8810U
OP:303702A PCB:302501C
Software Version
Select S/W.
/W VERSION:02.07.16
Optional Equipment Version
Select ADD-ON to display installed options.
ADD
030X 8003TA
Select the add-on model to view its software version.
ODEL:8030X BUTTON EXPAN
ERSION: 05.01.01
N VERSION
Press the
Setup Mode.
Page 40 13-280118 Rev. C
OK key to return to the Administration Options menu or press the SETUP key to exit
Page 41
Administration Options
________________________________________________________
Test
Select this option to test the LCD display, LED indicators, and keys.
From the Administration Options menu, select TEST.
(
SETUP → ADMIN
→ TEST)
TERMINAL TEST
DISPLY KEYS 8030X
Display and LED Indicators
Select DISPLY.
DISPLAY/LED TEST
LCD RED GREEN OFF
LCD Display
Select LCD.
All pixels (picture elements, or dots) on the display should turn dark.
Press any key to return the display to normal operation.
LED Indicators
Select RED to turn on all red indicators, and turn all others off.
Select GREEN to turn on all green indicators, and turn all others off.
Select OFF to turn off all indicators, or wait 5 seconds for automatic off.
Press the
OK key to return to the Terminal Test menu or press the SETUP key to exit Setup Mode.
13-280118 Rev. C Page 41
Page 42
Tone Commander 8810 Installation Instructions
-
H
A
a
P
O
1
5
Keys
Select KEYS.
PRESS EACH KEY TO TEST
OR GO OFF
Press each key on the telephone (not on the Button Expansion Module), including the dial pad
keys, one at a time.
A letter should appear in the display for each pressed key.
“vwx” is shown in the lower right corner of the display after the first keypress, to fill out the 48character display. The 8810 has 45 keys.
OOK TO EXIT
BCDEFGHIJKLMNOPQRSTUVWX
bcdefghijklmnopqrstuvwx
If all keys are operational, the following display will be shown. Press any key to return to the
Terminal Test menu.
KEY TEST PASSED
PRESS ANY KEY TO EXIT
If any key fails, or to exit before testing all keys, go off-hook with the handset or unplug the phone.
8030X Button Expansion Module
This option tests the keys and LED indicators on a 8030X Button Expansion Module. It is only available if a
8030X is connected to the phone.
Select 8030X.
RESS EACH KEY ON 8030X
PRESS
Press each key on the 8030X, one at a time.
The key's LED indicator should flash alternately red and green, and a number should appear in
the display for each pressed key.
K TO EXIT
23456789012345678901234
67890
After all keys have been tested, press any key to exit the test.
You can also exit the test at any time by pressing the
or press the
Page 42 13-280118 Rev. C
SETUP key to exit Setup Mode.
OK key to return to the Terminal Test menu
Page 43
Administration Options
-
X
Diagnostic Display
From the Administration Options menu, select.
(
SETUP → ADMIN
The display will show the states of layers 1, 2, and 3, the Terminal Endpoint Identifier, and the
network switch type.
___________________________________________
→ DIAG)
L1:OK L2:OK TEI=64
L3:OK SWITCH=5ESS NI
Press the
Setup Mode.
Restart
Select Restart to reset the phone. If you are on an active call you will be disconnected. The call log will be
cleared. No configuration parameters will be altered.
_____________________________________________________
From the Administration Options menu, select RESTART.
(
SETUP → ADMIN
OK key to return to the Administration Options menu or press the SETUP key to exit
→ ► → RESTART)
RESTART/CLEAR CALL LOG?
YES NO
Select YES to restart the phone.
13-280118 Rev. C Page 43
Page 44
Tone Commander 8810 Installation Instructions
V
E
Viewing the Error and Download Logs
From the Administration Options menu, select LOG.
(
SETUP → ADMIN
→ ► → LOG)
IEW LOG ENTRIES
RROR PARAM CLEAR
Select ERROR to view the error log or PARAM (National ISDN only) to view the Parameter
Download log.
The most recent log entry will be shown.
To view a previous (older) log entry, press the Down Arrow key.
To return to the last displayed (newer) log entry, press the Up Arrow key.
Press the
Mode.
Clearing Logs
Select CLEAR to remove all entries from the error log.
OK key to return to the View Log Entries menu or press the SETUP key to exit Setup
___________________________
Press the
Setup Mode. The Parameter Download log is re-written each time a new download is performed.
OK key to return to the Administration Options menu or press the SETUP key to exit
Page 44 13-280118 Rev. C
Page 45
Troubleshooting
Inoperable Telephone Recovery Procedures
If a telephone is unable to operate normally or remains locked-up in a particular state:
1. Press the
RESTART, and then select YES. This will cause the telephone to attempt re-initialization with the
network. If full initialization is achieved, proceed to “Verify operation…”.
2. If the phone display is active, but the Setup Menu does not function, disconnect and reconnect the line
cord or local power supply to cycle power on the phone. If full initialization is achieved, proceed to
“Verify operation…”.
3. If the phone display is blank and there are no lit LEDs, for an 8810T, verify connection to an external
NT1 and verify power connection to the NT1. For an 8810U, verify connection to an external power
supply and make sure the line cord is plugged into the U IN jack on the phone. If power is connected to
the phone, but the display remains blank, replace the phone.
4. If the phone appears operational but full initialization is not achieved, determine which protocol layer is
not initializing by observing the startup diagnostic display.
Layer 1 (L1) does not initialize:
• For an 8810T, locate the external NT1 device for the phone; verify connection between the U (LINE)
connector on the NT1 and the Telco ISDN line. For an 8810U, verify connection between the U IN
jack on the phone and the Telco ISDN line.
• If the external NT1 indicates Terminal Error, verify connection and correct polarity of all wire pairs
between the phone and the S/T (TERMINAL) connector on the NT1. On a multipoint line, verify
correct connections and polarity to the partner phone as well. Verify termination settings on both
phones and the NT1 (see page 9).
• For a standalone or single rack-mount NT1, press the NT1 reset button or cycle NT1 power by
temporarily disconnecting its stand-alone power supply or removing the NT1 from the rack.
CAUTION: If you remove an NT1U-223TC triple NT1 circuit card from the rack, it will disrupt service
to the other two NT1 circuits; plan accordingly.
• The network may take up to 3 minutes to synchronize L1 and L2 with the phone. If there is an
external NT1, verify correct line and terminal status indications on the NT1. Follow additional
troubleshooting procedures in your NT1 documentation.
• When Layer 1 is fully initialized, the display will indicate L1:OK
SETUP key; the Setup Menu should be displayed. Select ADMIN, press the ► key, select
Layer 2 (L2) does not initialize within a few minutes:
• Repeat Step 1 (restart phone). If problem persists, contact your service provider.
• When Layer 2 is fully initialized, the display will indicate L2:OK and show the TEI number assigned
by the network.
Layer 3 (L3) does not initialize within one minute after L2:OK:
• Verify correct SPID number is programmed and that it is not already in use (on a multipoint line).
• Verify that your service provider has not changed SPID formats or area codes on your ISDN line.
(National ISDN SPID formats include the area code.)
• When Layer 3 is fully initialized, the display will temporarily show L3:OK and indicate the network
switch type before returning to the normal idle display.
Verify operation of the phone after full initialization:
1. Go off-hook on an idle line. The selected key should light green and you should hear dial tone.
2. Dial a valid directory number for a test call. Verify that the call is successfully completed.
13-280118 Rev. C Page 45
Page 46
Tone Commander 8810 Installation Instructions
Telephone Configuration Troubleshooting
Symptom Check Fix
Inbound calls to a
specific line cause the
LED to flash, but there is
no audible ringing.
A specific line is
selected that is
supposed to have dial
tone, but there isn’t any.
All inbound calls appear
on CA1. Outbound calls
cannot be made.
Ringing calls are not
answered when going
off-hook
(National ISDN only).
“RINGER OFF
(VOL^ = ON)” is
displayed when idle.
SETUP → USER
RING → CONTROL
> Select line key
SETUP → INSTL
KEYS
> Select line key
SETUP → INSTL
► → MODE
SETUP → USER
► → PREF
→
→
→
→
Press the Volume
Up key while not
on a call to enable
the ringer.
> ALWAYS
> CA/DN
Select CACH,
BASIC, or
MERID1 as
required by
service
provisioning.
> RING
Using a specific
headset, the voice level
to other parties is not
loud enough.
“SELECT AN IDLE
LINE” is displayed when
going off-hook or
pressing the speaker
key.
SETUP → USER
► → VOICE →
HEAD → VOLUME
Originating DN and
Call Appearance
Reservation settings.
→
> XMT+ as many
times as required
See page 22.
Page 46 13-280118 Rev. C
Page 47
Appendix A
Ordering ISDN Service
Setup Programs
The 8610/8620/8810 User Setup Program allows you to set up key labels, Speed Dial keys, the Call
Directory, and Voice Mail Menu keys using a Windows PC interface. The phone setup information can be
read from the phone, saved to disk, and loaded into any 8810, 8610, or 8620 telephone that is equipped
with an 8001TA or 8003TA Terminal Adapter. The program will also print key labels for the 8030X Button
Expansion Module and 8610/8620 telephones.
For ordering ISDN service, and printing key labels for other Tone Commander phone models, use the ISDN
Telephone Setup Wizard. You can download these programs, as well as label templates for Microsoft
Word, from Tone Commander’s Web site at www.tonecommander.com.
Ordering Manually
Your service provider may have their own process and forms for ordering ISDN service. Contact them for
instructions before you create your order.
Key Assignments
The 8810 is compatible with all NIUF terminal packages and many other standard line configurations. If
Parameter Downloading is available, the phone will automatically assign Feature Activator keys and codes
to match almost any line configuration. Call appearances are always assigned in ascending order, starting
with button #1. Feature activators are assigned in descending order, starting with button #10 on the 8810,
or the last button (#40) on the 8030X.
Use the table on the following page as a guide when assigning custom feature activators and indicators.
Where to Go for Help
If you need assistance ordering service, call Tone Commander Customer Technical Support at
(800) 524-0024.
13-280118 Rev. C Page 47
Page 48
Tone Commander 8810 Installation Instructions
Recommended Button Assignments
Network
Button #
1 Call Appearance (PDN)
2 Call Appearances
3
.
.
.
.
.
.
58
59 Additional Feature Keys
60 Conference *
61 Transfer *
62 Drop *
63 Message Waiting Indicator
Assignment
* National ISDN only; DO NOT assign these keys for 5ESS Custom ISDN.
With Parameter Downloading, the phone will automatically remap feature activators (other than
Conference, Transfer, Drop, and Message Waiting) in descending order, starting with key 10 on the 8810.
For example, network feature key #59 will be assigned to key 10, #58 to key 9, etc.
Page 48 13-280118 Rev. C
Page 49
Appendix B
Setup Menu Tree
INSTL (Installation Options)
SPID (Service Profile Identifier) ...................................... page 20
PARAM (Parameter Download – National ISDN only) .... page 20
START (Start Download)
AUTO (Automatic Download Enable/Disable)
KEYS .............................................................................. page 21
CA/DN (Call Appearance/Directory Number)
ORIG (Originating DN)
RESERV (Call Appearance Reservation)
OUT (Outgoing Only)
IN (Incoming Only)
PRI (Outgoing/Priority Incoming)
NOT (Not Reserved)
LABEL (Key Label)
FA (Feature Activator)
CALL (Originate a Call – National ISDN only)
LABEL (Key Label)
DSS (Direct Station Select)
DSS# (Enter/Edit DSS Dialing String)
LABEL (Key Label)
SPDIAL (Speed Dial)
PAUSE (Dialing Pause)
FA (Feature Activator)
LABEL (Key Label)
UNUSED
Voice Mail Keys (Press
NUMBER (
PAUSE (Dialing Pause)
EDIT (Voice Mail Menu Keys)
CODE (Dial String)
SWAP (Swap Voice Mail Menu Key Positions)
TYPE (Menu Key Preset Type)
AUDIX (
ARIA (Octel Aria, Octel 250/350, Intuity Aria, Avaya Unified Messenger)
SRNADE (
uRCH (
NONE
VMAIL key for this menu): .. page 28
VMAIL key Dial String)
Audix, Intuity Audix, Avaya Modular Messaging)
Octel Serenade, Octel 200/300, VMX)
uReach)
MSG (Message Waiting Indicator) ................................... page 27
MODE (Terminal Mode – National ISDN only) ............... page 31
CACH (Call Appearance Call Handling EKTS)
BASIC (Basic EKTS – National ISDN only)
MERID1 (Meridian 1 Option Series PBX)
PASSWD (Installation Password) .................................. page 32
SET
CLEAR
13-280118 Rev. C Page 49
Page 50
Tone Commander 8810 Installation Instructions
RESET (Reset to Default Settings) ................................. page 33
VA (Voice Announce) ..................................................... page 34
KEYS (CA/DN Keys that accept VA Calls)
DNs (Incoming Directory Numbers)
ALERT (Incoming Call Alerting Patterns)
MUTE (Automatic Microphone Muting)
ADMIN (Administration Options)
INSPCT (Local Inspect) .................................................. page 37
KEYS (Call Appearance and Feature Activator Keys)
DNs (Directory Numbers)
MESSAGE (Message Waiting Indicator)
VERS (Version) .............................................................. page 40
SERIAL (Serial Number)
H/W (Hardware Versions)
S/W (Software Version)
[option model] (Optional Equipment Version,
if installed)
TEST ............................................................................... page 41
DISPLY (Display and Indicators)
LCD (Test LCD Display)
RED (Test Red Indicators)
GREEN (Test Green Indicators)
OFF (Turn All Indicators Off)
KEYS (Test Phone Keys)
8030X (Test 8030X Keys and Indicators, if installed)
DIAG (Diagnostic Display) .............................................. page 43
RESTART (Restart/Clear Call Log) ................................ page 43
LOG (Error & Parameter Download Logs) ...................... page 44
ERROR (Error Log)
PARAM (Parameter Download Log – Nat. ISDN only)
CLEAR (Clear Error Log)
Page 50 13-280118 Rev. C
Page 51
Setup Menu Tree
USER (User Options)
Options in this menu are described in the 8810 User Guide.
CLOCK (Set Time and Date)
KEYS
CA/DN Keys:
DSS (Direct Station Select)
DSS# (Enter/Edit DSS Dialing String)
CLEAR (Remove Dialing String)
PAUSE (Dialing Pause)
CA/DN (No DSS)
Feature Activator Keys:
CALL (Originate a Call – National ISDN only)
Speed Dial Keys:
PAUSE (Dialing Pause)
FA (Feature Activator)
CLEAR (Remove Dialing String)
Voice Mail Keys (Press
NUMBER (VMAIL key Dial String)
PAUSE (Dialing Pause)
EDIT (Voice Mail Menu Keys)
CODE (Dial String)
SWAP (Swap Voice Mail Menu Key Positions)
TYPE (Menu Key Preset Type)
AUDIX (Audix, Intuity Audix, Avaya Modular Messaging)
ARIA (Octel Aria, Octel 250/350, Intuity Aria, Avaya Unified Messenger)
SRNADE (Octel Serenade, Octel 200/300, VMX)
uRCH (uReach)
NONE
Unused Keys
VMAIL key for this menu):
DIR (Call Directory)
RING (Personal Ringing)
TONE (Ringing Tone)
ALL (All Keys use the same Ringing Tone)
OFFHK (Off-Hook Ringing)
NORMAL
SINGLE (Single Burst)
CONTROL (Ringing Control)
ALWAYS (Ring Immediately)
NEVER (Never Ring)
WAIT2 (Wait 2 Ring Cycles / 12 seconds)
WAIT3 (Wait 3 Ring Cycles / 18 seconds)
WAIT4 (Wait 4 Ring Cycles / 24 seconds)
WAIT5 (Wait 5 Ring Cycles / 30 seconds)
WAIT6 (Wait 6 Ring Cycles / 36 seconds)
WAIT7 (Wait 7 Ring Cycles / 42 seconds)
PREF (Off-hook Call Preference – National ISDN only)
RING (Answer Ringing Call)
IDLE (Select Idle Call Appearance)
NONE (Manual Call Appearance Selection)
VOICE (Voice Mode)
HAND (Handset)
13-280118 Rev. C Page 51
Page 52
Tone Commander 8810 Installation Instructions
HEAD (Headset)
VOLUME
RCV+/- (Receive Volume Up/Down)
XMT+/- (Transmit Volume Up/Down, Headset only)
DISPLY (Display Contrast)
+ (Increase Contrast)
- (Decrease Contrast)
PASSWD (Call Log Password)
SET, CLEAR
POTS (8002TA/8003TA Analog POTS Port Options)
Options in this menu are described in the 8002TA/8003TA Analog Port Terminal Adapter
User Manual
RING (Ringing Control)
ALWAYS (Ring Immediately)
NEVER (Never Ring)
WAIT2 (Wait 2 Ring Cycles / 12 seconds)
WAIT3 (Wait 3 Ring Cycles / 18 seconds)
WAIT4 (Wait 4 Ring Cycles / 24 seconds)
WAIT5 (Wait 5 Ring Cycles / 30 seconds)
WAIT6 (Wait 6 Ring Cycles / 36 seconds)
WAIT7 (Wait 7 Ring Cycles / 42 seconds)
.
PRIV (POTS Line Privacy)
ON
OFF
CALLWT (Call Waiting Alert)
CALLID (Caller ID Display and Tone)
TONE (Call Waiting Tone only)
DISABLE
ORIG (POTS Originating Call Appearance)
Page 52 13-280118 Rev. C
Page 53
Appendix C
Warranty and Service
Tone Commander Product Warranty
For a period of one year from date of dealer purchase, but not to exceed 16 months from date of
manufacture, Tone Commander Systems, Inc. (Tone Commander) warrants its products to be free from
defects in material and workmanship under conditions of normal use and service. Tone Commander shall,
at its option, repair or replace any defective product which, in its opinion, has not been misused, damaged,
or improperly installed.
Repair or replacement under this warranty will be performed at Tone Commander's factory. Authorization
must be obtained from Tone Commander prior to returning a product for repair. Freight must be prepaid for
all units returned to Tone Commander. Units repaired under warranty will be shipped UPS Ground (or
equivalent), freight prepaid by Tone Commander.
Products that are older than the warranty period, but less than 7 years old, or still manufactured by Tone
Commander may be repaired at the factory for a flat rate charge. Repaired out-of-warranty units are
warranted for 90 days from the date of repair.
The repair or replacement of a product under this warranty represents the entire obligation of Tone
Commander; Tone Commander shall not be liable for any special or consequential damages resulting from
or caused by any defect, failure, incapacity or malfunction of any of its products.
The foregoing express warranty is in lieu of all other warranties, express or implied, including but
not limited to any implied warranty of merchantability, fitness, or adequacy for any purpose or use,
quality, productiveness or capacity; Tone Commander, to the extent permitted by law, hereby
disclaims all such other warranties.
13-280118 Rev. C Page 53
Page 54
Tone Commander 8810 Installation Instructions
Appendix D
Specifications
Contents of Shipping Container
Telephone + Stand
Handset
Modular line cord
Modular handset coil-cord
User Guide
Standards Compliance
ANSI T1.601-1992 and T1.605-1991
National ISDN, Lucent 5ESS Custom ISDN
FCC Part 15
FCC Part 68
Hearing Aid Compatible
FCC Part 68 Volume Control Requirements
UL, cUL Listed
Network Switch Compatibility
Lucent 5ESS – National and Custom ISDN
Avaya Definity, Multivantage, and Communication Manager PBX – National and Custom ISDN
Nortel DMS-100 – National ISDN
Nortel Meridian 1 Option Series PBX – National ISDN
Siemens EWSD – National ISDN
Lucent/AG Communication Systems GTD-5 – National ISDN
Power Requirements
PS1 (phantom) or PS2 (pins 7 and 8)
24 to 56.5 VDC @ 2 W max. per terminal (excluding wiring losses)
Physical Dimensions
9.6” W x 8.0” D x 3.5” H, excluding handset
Weight
2.3 lbs., including stand and handset
Environmental
Operating Temperature: 32° to 104° F (0° to 40° C)
Storage Temperature: 32° to 122° F (0° to 50° C)
Humidity: 5% to 95% non-condensing
Page 54 13-280118 Rev. C
Page 55
Specifications
Factory Default Settings
Parameter
Auto Param. Download
CA Reservation
Call Log Password
Call Preference
Clock
Conference
Display Contrast
Drop
Handset Volume
Headset Volume
Install Menu Password
Message Waiting
Multifunction Keys 1-3
Default Value
(National ISDN)
Enabled
Not Reserved Not Reserved
None None
Ring (Network Controlled) *
Time of the last
error log entry
FA/FI=60
Level 5 Level 5
FA/FI=62
Level 3 Level 3
Level 3 Level 3
None None
FI=63 FI=63
CA/DN CA/DN
Default Value
(5ESS Custom ISDN)
N/A
Time of the last
error log entry
N/A
N/A
Multifunction Keys 4+
Off-hook Ring
Originating DN
Ringer Volume
Ringing Control
Ringing Tone
Speakerphone Volume
Terminal Mode
Transfer
Voice Announce Alert
Voice Announce DNs
Voice Announce Keys
Voice Announce Muting
Voice Mail Menu Presets
Voice Mode
Unused Unused
Single Single
Yes, PDN Yes, Keys 1-3
Level 3 Level 3
Always Always
#5 (of 8) #5 (of 8)
Level 3 Level 3
CACH N/A
FA/FI=61
Any Any
All All
All Disabled All Disabled
On On
Aria Aria
Handset Handset
N/A
* fixed setting for 5ESS Custom ISDN
13-280118 Rev. C Page 55
Page 56
Appendix E
UL/FCC Statements
Important Safety Instructions
1. Never install telephone wiring during a lightning storm.
2. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
3. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the
network interface.
4. Use caution when installing or modifying telephone lines.
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire,
electric shock and injury to persons, including the following:
5. Read and understand all instructions.
6. Follow all warnings and instructions marked on the product.
7. Unplug the line cord before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
8. Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet
basement, or near a swimming pool.
9. Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the
product.
10. This product should be operated only from the type of power source indicated on the marking label. If you are not
sure of the type of power supply to your home, consult your dealer or local power company.
11. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by
persons walking on it.
12. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
13. Never push objects of any kind into this product through any openings as they may touch dangerous voltage points
or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on this product.
14. To reduce the risk of electric shock, do not disassemble this product, but take it to a qualified serviceman when
some service or repair work is required. Opening or removing covers may expose you to dangerous voltages or
other risks. Incorrect reassembly can cause electric shock when the appliance is subsequently used.
15. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following
conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating instructions. Adjust only those controls that
are covered by the operating instructions, because improper adjustment of other controls may result in damage
and will often require extensive work by a qualified technician to restore the product to normal operation.
E. If the product has been dropped or the case has been damaged.
F. If the product exhibits a distinct change in performance.
16. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of
electric shock from lightning.
17. Do not use the telephone to report a gas leak in the vicinity of the leak.
SAVE THESE INSTRUCTIONS
13-280118 Rev. C Page 56
Page 57
UL/FCC Statements
FCC Requirements
The Tone Commander Models 8810T and 8810U comply with Part 68 of the FCC Rules. The label affixed to this
equipment contains, among other information, the FCC Registration for this equipment. You must, upon request,
provide this information to your telephone company.
The following jacks must be ordered from the telephone company in order to interconnect this product with the
public communication network: RJ49C.
If your 8810 causes harm to the telephone network, the Telephone Company may discontinue your service
temporarily. if possible, they will notify you in advance. But if advance notice is not practical you will be notified
as soon as possible. You will be informed of your right to file a complaint with the FCC.
Your telephone company may make changes in its facilities, equipment, operations or procedures that could
affect the proper functioning of your equipment. If they do, you will be notified in advance to give you an
opportunity to maintain uninterrupted telephone service.
The 8810 is hearing-aid compatible (HAC) per Section 68.316, FCC Rules and Regulations.
If you have trouble with the 8810, please refer to the Troubleshooting section in this manual, or contact us at the
address listed on the back of this manual for information on obtaining service or repairs. The telephone company
may ask that you disconnect the telephone from the network until the problem has been corrected or until you
are sure that the equipment is not malfunctioning.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be required to
correct the interference at his own expense.
13-280118 Rev. C Page 57
Page 58
Tone Commander 8810 Installation Instructions
Page 58 13-280118 Rev. C
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