Teo 8810 User Manual

8810

ISDN Telephone

User Guide

Contents

Introduction ........................................................................................... 1

Using This Manual .............................................................................. 1

Controls and Indicators ....................................................................... 2

Display ................................................................................................ 5

Operation ............................................................................................... 6

Placing a Call ...................................................................................... 6

Answering a Call ................................................................................. 8

Bridging a Shared Call Appearance ................................................... 9

Holding Calls ....................................................................................... 9

Transferring Calls .............................................................................. 10

Conferencing Calls ............................................................................ 10

Using Network Features ................................................................... 12

Using the Call Log ............................................................................. 13

Using the Call Directory .................................................................... 16

Using the Speakerphone .................................................................. 17

Using Voice Announce ...................................................................... 18

Using a Headset ............................................................................... 19

Adjusting the Receive Volume .......................................................... 19

Adjusting the Ringer Volume ............................................................ 19

Using Voice Mail ............................................................................... 20

Displaying Telephone Information .................................................... 21

User Options ....................................................................................... 22

Adjusting the Telephone Angle ......................................................... 22

Labeling Keys ................................................................................... 25

User Options Menu ........................................................................... 25

Setting the Time and Date ................................................................ 26

Setting Up Multifunction and Voice Mai l Keys .................................. 27

Setting Up the Call Directory ............................................................ 39

Personal Ringing Options ................................................................. 44

Call Preference Options .................................................................... 47

Handset/Headset Configuration ........................................................ 48

Tone Commander 8810 User Guide i

Adjusting the Display Contrast ......................................................... 49

Setting a Call Log Password ............................................................ 50

Appendix A User Options Menu Tree ............................................ 53

Appendix B Warranty and Service ................................................. 55

Appendix C UL/FCC Stat ements .................................................... 56

ii Tone Commander 8810 User Guide

Introduction

Tone Commander 8810 ISDN Telephone is an easy to use multiline
terminal with advanced automatic setup capabilities.

Features of the 8810 include:

• AutoSPID and
Parameter Download

• Call Log • Ringing Control for Shared Lines

• Call Timer • Desktop or Wall Mounting

• Last Number Redial • Large Graphic LCD Display

• Speed Dial • On-screen Electronic Key Labels

• Hot Key Dialing • Integrated Speakerphon e

• Direct Station Select • Voice Announce

• 100-entry Call Directory

• Flexible Ringing Options • Headset Activation Button

• Message Waiting Indication • Dedicated Headset Jack

• Voice Mail Control Keys

Your telephone may be equipped with some of the following options:

• 8030X Button Expansion Module – adds 30 multifunction keys

• 8001TA RS-232 Terminal Adapter – interfaces the phone with any

TAPI-compliant Windows application

• 8002TA Analog Port Terminal Adapter – provides an analog port
for a standard analog telephone device

• 8003TA Terminal Adapter combines the features of the 8001TA
and 8002TA in a single unit

• Automatic Switch Type
Detection

• Handset or Headset Operation

Using This Manual

A brief description of all controls and indicators is presented on the
following three pages. Instructions for using your telephone are in the
Operation chapter (page 5).

Many telephone features can be customized – see the User Options
chapter (page 19).

Tone Commander 8810 User Guide 1

Controls and Indicators

1) Display – shows the multifunction key labels, call states, caller ID,
dialed digits, network call control messages, and elapsed time
during calls. When not on a call, the date, time of day, and softkey
options are displayed. The display is described in detail on page 5.

The viewing is primarily set by selecting the high or low base
mounting position (page 22). Viewing angle display clarity can be
altered by adjusting the display contrast (page 49).

2) Multifunction Keys – select call appearances, activate network
features, or dial personal speed dial numbers. Red and green
indicators on the keys show call appearance and feature status.
The optional 8030X Button Expansion Module provides 30
additional multifunction keys.

2 Tone Commander 8810 User Guide

Call Appearance State Indication

Idle

Call Ringing

In Use by You

Green – on steady

On Hold by You

In Use at Another Terminal

On Hold at Another Terminal

OFF

Green – flashing

Green – winking

Red – on steady

Red – winking

3) Softkeys – select the function displayed above the key on the
bottom line of the display.

4) Navigation (Arrow) Keys – navigate within menus. In editing
modes, the

key moves the cursor one position to the left. The  and 

the



key moves the cursor one position to the right and



keys are used to shift between pages on multi-page screens. The

OK key exits the current menu, saves any changes made, and then

returns to the previous menu options.

5) Message Waiting Indicator – a bright red indicator is lit when
messages are waiting, controlled by the network (pages 12 and

20).

LOG Key – displays Call Log options (page 13).

6)

7)

SETUP Key – enters Setup Mode (page 25).

8)

INFO Key – displays version and configuration information about

the 8810 and installed options. The Local Inspect function can be
accessed from this key (page 21).

DIR (Directory) Key displays the Call Directory (page 16).

9)

10) Volume Keys – adjust the receiver/speaker volume when on a call;
adjust the ringer volume when on-hook (page 19).

MUTE Key – mutes the microphone when using the speakerphone

11)
or handset/headset. A red indicator on the key is lit when mute is
active (page 17).

SPKR (Speaker) Key – activates the speakerphone. A green

12)
indicator on the key is lit when the speakerphone is in use (page

17).

Tone Commander 8810 User Guide 3

13) Dial Pad – dials telephone numbers, and sends DTMF tones to
external equipment such as voice mail systems. The dial pad is
also used for text and number entry during setup.

TRAN (Transfer) Key – places the current call on hold, and selects

14)
an idle call appearance for transferring the call. A second press
completes a transfer (page 10).

CONF (Conference) Key – adds other parties to a conference call

15)
(page 10).

DROP Key – removes the last party added to a conference call, or

16)
disconnects you from a call and returns new dial tone when not in
conference mode (page 11).

HOLD Key – places a call on hold (page 9).

17)

18)

VMAIL (Voice Mail) Key – accesses network voice mail services

(page 20).

HEADSET Key – activates the headset. A green indicator is lit

19)
when the headset is in use (page 19).

20) Headset Jack – a jack on the underside of the telephone connects
to an optional standard headset.

21) Handset Jack – a jack on the underside of the telephone connects
to the included handset.

22) Microphone – used for hands-free (speakerphone) calling; located
under the right front corner of the telephone.

23) Telephone Identification Label Area – indented area for a
directory number label. Use ½” x 1¾” adhesive labels (Avery 8167 /
5267 or equivalent).

4 Tone Commander 8810 User Guide

Display

Call information, multifunction key labels, time and date, and other
information is shown on the 8810 display. The example below is a
typical display of call activity. Other information, shown throughout this
manual, is displayed when using the Call Directory, the Call Log, the
Info display, and when viewing or changing various setup options.

1) Call Information – the calling/called number and call state are
shown in small text next to each in-use call appearance key. For
the active call, this information is also shown in large text on the
bottom two lines of the display.

2) Multifunction Key Labels – keys assigned to call appearances
(page 27) are automatically labeled with the directory number after
an ISDN Parameter Download from the Telco central office. You
can also enter a more descriptive label, such as a user name.

3) Feature Activator Key Labels – Feature Activator keys (page 30)
are automatically labeled after a Parameter Download, or you can
manually enter a custom key label.

4) Cu rrent Date and Time – are always displayed on this line.

5) Active Call – the bottom two lines show information for the active
call (the call currently connected to the handset/headset/speaker).
Softkey options are displayed when the phone is idle.

This display area is also used to show menu options during setup;
current softkey functions are displayed in the bottom line.

6) Call Timer – the total connected time for the active call is shown in
the lower right corner of the display.

Tone Commander 8810 User Guide 5

Operation

Placing a Call

Selecting a Call Appearance

If your telephone is idle and the Call Preference option (page 47) is set
to Idle or Ringing, an idle call appearance will be automatically selected
when you go off-hook, or the speakerphone will be activated when you
press a Speed Dial, DSS, REDIAL, or dial pad key while on-hook.

Automatic Call Appearance Selecti on

Handset mode: Lift the handset, press the SPKR key, or press
a dial pad key to automatically select an idle call appearance.

Headset mode: Press the
key to select an idle call appearance.

See page 48 for handset/headset mode selection.

Manual Call Appearanc e Selection

Press an idle (unlit) call appearance key.

HEADSET key, or press a dial pad

Dialing

Dial the number with the dial pad.
The dialed number will be displayed briefly, and then the

network will confirm the dialed digits in the display.
The call duration timer begins when you are connected.

Hot Key Dialing

Begin dialing by pressing a dial pad key while on-hook.
An idle call appearance, if avail ab le, wil l be selec ted

automatically.

6 Tone Commander 8810 User Guide

Last Number Redial

The Redial feature dials the last number that was dialed with the dial
pad or a Speed Dial key. Digits dialed after a call is connected are not
saved.

Select REDIAL to redial the last number dialed.

Dialing from the Call Log – refer to page 13.
Dialing from the Call Directory – refer to page 16.
Using Speed Dial Keys

Speed Dial keys automatically dial a series of up to 24 digits when
pressed. If your telephone is on-hook, an idle call appearance will be
selected before dialing. If you are already on a call, the digits will be
dialed using DTMF tones on that call.

Use Speed Dial keys to dial frequently-called numbers, to activate
network features that include a directory number, and to speed up
dialing of access numbers for voice mail, auto attendant, and similar
systems.

Any unused multifunction key can be programmed as a Speed Dial key
– see page 31.

Press a Speed Dial key to dial a number.
The dialed digits will be shown in the display.

Using DSS Keys

DSS keys are a special type of Call Appearance/Directory Number
keys that are programmed with speed dial num ber s to prov ide Direc t
Station Selection. When the call appearance is idle or busy, DSS keys
act like Speed Dial keys, to call a station. When ringing, DSS keys act
like CA/DN keys, to answer a call.

Press an idle DSS key to dial the selected station number.
If the station associated with the DSS key is ringing, the call

appearance will be answered.

Any Call Appearance/Directory Number key can be programmed as a
DSS key – see pag e 28.

Tone Commander 8810 User Guide 7

Answering a Call

When a call is ringing, the display will show the calling number (if
available) and the called number.

Handset mode: Lift the handset or press the
answer the ringing call shown in the display.

Headset mode: Press the
call shown in the display.

See page 48 for handset/headset mode selection.

To answer a different ringing call, press the ringing Call
Appearance key before going off-hook.

HEADSET key to answer the ringing

SPKR key to

Call Preference

If the Call Preference option (page 47) is set to Ringing, your telephone
will automatically answer the ringing call shown in the display when you
lift the handset or press the

SPKR key.

Ringing Control

The Ringing Control option (page 46) determines how calls ring at your
telephone. Individual call appearances can be set to always ring, never
ring, or ring after a delay.

8 Tone Commander 8810 User Guide

Bridging a Shared Call Appearanc e

You can bridge (connect to) an active call on a call appearance that is
shared with other terminals, unless call privacy is enabled at the
network.

Lift the handset, press the
key.

Press the busy (red) Call Appearance key for the call you
want to bridge.

The call duration timer begins when you are connected to the
call.

To disconnect from the call, replace the handset, press the

SPKR key, or press the HEADSET key. The other parties will

remain connected.

Holding Calls

Press the HOLD key or another Call Appearance key to place
the currently connected call on hold.

The held Call Appearanc e i ndicator will wink with a green
light.

Press the held Call Appearance key to return to the call.

SPKR key, or press the HEADSET

Tone Commander 8810 User Guide 9

Transferring Call s

Use this feature to transfer an active call to another party.

Press the
The current call is placed on hold, and an idle call appearance

is automatically selected. The
some network switch types, the
instead of the

Dial the party you want to transfer the call to with the dial pad
or a Speed Dial key. Wait until the called party answers to
announce the call, or transfer it immediately before the called
party answers.

Press the

TRAN key while on an active call.

TRAN indicator flashes (on

CONF indicator may light

TRAN indicator).

TRAN key again to complete the transfer.

DSS Transfer

While on an active call, press the TRAN key.
Press the DSS key for the destination party.
Press the

Note: Complete an in-progress call transfer before answering

another call.

TRAN key to complete the transfer.

Conferencing Calls

You can initiate multi-party conference calls. Conferences are limited to
3 or 6 parties, depending on your network configuration.

Conferencing a New Call

Press the CONF key while on an active call.
The current call is placed on hold and an idle call appearance

is automatically selected. The
Dial the party you wish to add to the conference.

10 Tone Commander 8810 User Guide

CONF indicator lights.

After the added party answers, press the CONF key to
conference all parties together.

Repeat the above steps to add another party.

Conferencing a Held Call

Press the CONF ke y while you are on an active call with
another call on hold.

The current call is placed on hold and an idle call appearance
is automatically selected. The

Press the Call Appearance key for the held call you wish to
add to the conference.

CONF indicator lights.

Press the
Repeat the above steps to add another party.

CONF key to conference all parties together.

Dropping the Last Party

Press the DROP key to remove the last party added to a
conference.

Terminating a Conference

Replace the handset, press the SPKR key, or press the

HEADSET key to terminate a conference, removing you and

all other parties.
Depending on your network configuration, other parties in the

conference may remain connected or be disconnected.

Tone Commander 8810 User Guide 11

Using Network Features

Feature Activator keys access features provided by the telephone
network. A feature is active when the key’s red indicator is on.

Some commonly available features are listed below. Consult your
service provider for more information.

Call Forwarding

Forwards ringing calls to another number. When the Call Forward key
indicator is lit, incoming calls will be forwarded.

Privacy

Prevents other users from bridging on your active call.

Group Call Pickup

Answers a call ringing at another telephone in your workgroup.

Directed Call Pickup

Answers a call ringing at a specified telephone.

Automatic Callback (Recall)

Calls you when a dialed busy station becomes idle, then redials the
station when you answer.

Message Waiting

Lights the Message Waiting indicator on your telephone when you have
a voice mail message. Press the
messages – see page 20.

Voice mail services are provided b y yo u r telephone company;
consult your service provider for the access number and
operation instructions.

12 Tone Commander 8810 User Guide

VMAIL key retrieve voice mail

Using the Call Log

What does the Call Log Do?

The call log maintains a running list of the last 100 incoming or
outgoing calls from your telephone. You can view the caller ID number
(if available), the date and time of the call, and elapsed time for
connected calls.

Types of Calls in the Call Log

Unanswered Incoming Calls – calls that rang at your telephone, and
were not answered. Forwarded calls are not logged.

Answered Incoming Calls – calls that were answere d at your
telephone.

Outgoing Calls – calls originating from your telephone.

Viewing the Call Log

Press the LOG key.

SELECT CALL LOG TYPE
UNANS ANSWD OUT ALL

A password may be set to prevent unauthorized entry
into your call log. When prompted for a password,
enter your password with the dial pad. Press the OK
key after entering the password.

To change or remove the password, please refer to
page 50.

Select the type of call you want to view – UNANS
(unanswered), ANSWD (answered), OUT (outgoing), or ALL
(shows unanswered, answered, and outgoing calls).

The display will show the calling party number, called number
(or name if the call appearance key has been labeled), call
appearance number that the call was received on, time and
date of the call, and the call duration.

Tone Commander 8810 User Guide 13

FROM: 999-555-1001

ON: 555-1025 (CA3)

TIME: 9:11 AM
DATE: 1/24/2006
DURATION: 00:01:35

January 24, 2008 4:32 PM

CALL LOG TYPE:ALL CALLS
DIAL DELETE DIR TYPE

To view a previous (older) call in the log, press the Down
Arrow key.

To return to the last displayed (newer) call in the log, press the
Up Arrow key.

To delete the displayed call from the log, select DELETE.
To add a caller to the Call Directory, select DIR. You will then

be prompted to select a key and enter a key label – see page

29.

To view other call types, select TYPE, and then select a call
type.

Shortcut to the Unanswered Call Log

If any calls ringing at your telephone were unanswered,
UNANS will appear in the display. You can select UNANS to
enter directly into the Unanswered call log. After you have
viewed the unanswered call log, the UNANS display indication
will clear until new calls are received.

14 Tone Commander 8810 User Guide

Dialing a Call Log Entry

With the call you want to dial showing in the call log display,
select DIAL.

3=Dial:
9995551234

An idle call appearance will be automatically selected. The
directory number from the log will be shown in the second line
of the display. For outgoing calls, all digits that were dialed to
complete the original call are shown.

Add any required prefixes, such as ‘9’ for outside line access
and ‘1’ for long distance, and then press the softkey under the
directory number to dial the digits displayed.

3=91

9995551234

Tone Commander 8810 User Guide 15

Using the Call Director y

Earl Snyder

Christie Ramos

Kody Levett

What is the Call Directory?

The Call Directory is a softkey-based speed dialing system that can
store up to 100 entries. A name display identifies each entry. Use the
directory to store frequently-dialed numbers when additional Speed
Dial keys are not available.

Directory entries are displayed on 10 screen pages, with 10 entries per
page. The current directory page number (1-10) will be shown under
the time display.

Dialing from the Call Directory

Press the DIR key.

Addie McCrady

To add or change directory entries, see page 39.

16 Tone Commander 8810 User Guide

April 21, 2008

4:23 PM

DIRECTORY PAGE 1
VIEW EDIT SORT SWAP

To see a different directory page, select a page by pressing a
dial pad key (1-9, or 0 for page 10), or press the Up Arrow or
Down Arrow key until the desired page is displayed.

Press the multifunction key that is next to the number you
want to dial.

To exit the Call Directory, press the

OK key or the DIR key.

Using the Speakerphone

The speakerphone feature allows two-way hands-free conversation
and on-hook dialing.

Placing and Answering Calls

The Call Preference option (page 47) determines the behavior of your
telephone when the
Ringing and your telephone is idle, an idle call appearance will be
automatically selected when you press the
only (page 48), the speakerphone also activates when you press a
Speed Dial or DSS key while on-hook.

With the Ringing option selected, you can answer a ringing call
appearance by pressing the

SPKR key is pressed. If this option is set to Idle or

SPKR key. In headset mode

SPKR key.

Muting the Microphone

You can mute the microphone for privacy. The other party will not be
able to hear you, but you can still hear the other party.

Press the
The indicator light on the

microphone is muted.
Muting is turned off when you change from speakerphone to

handset or headset use.

The microphone is located at the right front corner of
the telephone.

For proper speakerphone operation, make sure that the
telephone is placed directly on a hard surface, and the
microphone is unobstructed.

Tone Commander 8810 User Guide 17

MUTE key to disable or enable the microphone.

MUTE key is on when the

UNANS VA ON REDIAL

Using Voice Announce

The Voice Announce feature may be used to provide hands-free call
announcing of screened calls when your phone is on-hook and idle.
Incoming calls that meet specific predefined criteria that have been set
up by your telephone installer can be answered automatically by the
speakerphone. The microphone can be automatically disabled for
announcing only, or enabled to allow two-way conversations. You can
enable or disable Voice Announce at any time.

Enabling/Disabling

When the phone is idle, the display will show the current Voice
Announce state.

The Voice Announce state is shown only if Voice Announce
keys have been set up by your telephone installer.

Press the softkey beneath the VA display to enable or disable
Voice Announce.

Receiving Voice Announce Calls

Calls selected for voice announcing will be answered automatically if
your phone is on-hook and idle. You and the caller wil l hear a doubl e
beep if your microphone is muted, or a single beep if your microphone
is enabled. The call will disconnect when the caller hangs up. After the
call has been answered, you can pick up the handset for a private
conversation, turn muting on or off, press the
and perform other normal call operations. Voice Announce is

disabled when you are on an active call with the handset, headset,
or speakerphone.

CAUTION – If Call Announce is enabled for a calling directory number,
the caller should not transfer calls unscreened (blind) to your
telephone, otherwise the transferred call will be answered using Voice
Announce.

18 Tone Commander 8810 User Guide

SPKR key to disconnect,

Using a Headset

Headset Mode Operation

Your telephone can be set for handset or headset use (see page 48).
With a headset, the
dialing that automatically selects a line will connect to the headset.

HEADSET key is used as the hookswitch. All

Optimizing the Phone to Match Your Headset

Headset models may vary in their microphone sensitivities and receive
levels. Your telephone provides adjustments for transmit and receive
levels to accommodate most headsets – s ee pag e 48.

Adjusting the Receive Volume

The Volume keys (speaker icon) adjust the receive volume level for the
handset, headset, and speakerphone while you are on a call.

The telephone stores individual preset volume settings for the handset
and headset. Volume settings return to the programmed preset levels
after a call is completed. See page 48 to change the preset values.

Changes to speakerphone volume levels while on a call are retained
after the call is completed.

Adjusting the Ringer Volum e

The Volume keys adjust the ringer volume while you are not on a call.
The telephone will ring once with the new ringer volume setti ng, and
the new setting will be shown briefly in the display.

When the volume is at the lowest setting, the phone will display
"RINGER OFF" when idle.

RINGER OFF (VOL^ = ON)
UNANS REDIAL

Press the Volume Up key while you are not on a call to enable
the ringer.

Tone Commander 8810 User Guide 19

Using Voice Mail

PAUSE/RESUME

FAST-FORWARD

SLOWER

CANCEL/EXIT

SKIP TO NEXT

FASTER

Voice mail services are provided by the telephone network.

Note: You must first program your voice mail access number

before his feature will work – see page 34.

The Message Waiting indicator on your phone is lit bright red
when you have messages waiting.

Press the
When connected, multifunction keys can be used to access

common voice mail functions while listening to messages.
Default voice mail menu keys are shown below. You can

customize the key labels, positions, and the codes sent to the
network – see page 35.

VMAIL key to connect to your voice mail system.

PLAY MESSAGE

ENVELOPE INFO

SAVE MESSAGE

ERASE MESSAGE

April 21, 2008 4:23 PM

1=555-0086
Connected: Non-ISDN :27

To switch between the voice mail menu display and the
normal active call display, press the

VMAIL key.

20 Tone Commander 8810 User Guide

When finished, terminate the voice mail call by hanging up the
handset, pressing the
key.

SPKR key, or pressing the HEADSET

Displaying Telephone Inf ormation

KEYS DNs MESSAGE

Press the INFO key to display information about your
telephone, network, and installed options.

The display will show:

• Telephone model number, hardware and software
versions, serial number

• Add-On model numbers, software versions
(software version not shown for 8001TA)

• SPID (ISDN Service Profile Identifier)

• TEI (ISDN Terminal Endpoint Identifier)

• PDN (Primary Directory Number)

• Network Switch Type

Model: 8810T Top: 303702A PCB: 302501A
Software Version: 02.07.04.96
Serial Number: 00025048075
Add-On: 8030X BUTTON EXPAN V:02.01.02
8002TA ANALOG PORT V:04.02.03
SPID: 99955519220101 TEI: 104
PDN: 555-1922 Switch Type: 5ESS NI-X

March 14, 2008

LOCAL INSPECT

The Info screen also provides a shortcut to the Local Inspect
function – please refer to the
doc. #13-280118.

Press the INFO key again or lift the handset to return to the
normal active call display.

Tone Commander 8810 User Guide 21

2:11 PM

8810 Installation Instructions

,

User Options

Adjusting the Telephone Angle

The stand can be installed in two positions for desktop use. Select the
position that provides the best screen readability and easy control
operation for the phone’s location.

• If you need to remove the stand, press it down to disengage the
snap tabs, and then lift off the stand.

The low desktop stand position is shown; the removal procedure is
the same for high desktop and wall mount positions.

Stand Removal

• Rotate the stand as needed; refer to the pictures on the following
page.

• To install the stand, insert the tabs on the telephone into the large
openings in the stand’s upper slots, and then press the stand
toward the top of the telephone until it locks into place.

If your telephone includes an 8030X Button Expansion Module, use
the double-width stand supplied with the 8030X.

22 Tone Commander 8810 User Guide

Low Desktop Position

High Desktop Position

Tone Commander 8810 User Guide 23

Handset Retainer Clip

For low desktop position use, the handset retainer clip should be
installed in the default position, without the tab protruding into the
hookswitch area.

Install the handset retainer clip as shown below for wall mount use or
high desktop positions, where the handset may be inadvertently
bumped from the cradle. Pull out the clip as shown, rotate the clip 180°,
and then re-insert the clip. The tab should protrude into the hookswitch
area.

24 Tone Commander 8810 User Guide

INSTL ADMIN USER POTS

Labeling Keys

Multifunction keys on the 8810 are labeled on the display screen – see
page 29.

8030X label templates for Microsoft Word can be downloaded from
www.tonecommander.com. If your telephone is equipped with an
8001TA or 8003TA Terminal Adapter, you can use the 8610/8620/8810
User Setup Program to set up key labels, Speed Dial keys, Voice Mail
Menu keys, and the Call Directory using a Windows PC interface.

A space is provided beneath the handset for a directory number label.
Use ½” x 1¾” adhesive labels (Avery 8167 / 5267 or equivalent).

User Options Menu

The following personal preference options can be changed from the
User Options menu:

• Time and Date • Handset/Headset Mode

• Multifunction Keys • Preset Volume Levels

• Call Directory • Display Contr as t

• Personal Ringing • Call Log Password

• Call Preference

You can enter the User Options menu when the phone is idle or during
an active call.

Press the

SETUP key.

SETUP MENU

Select USER.

USER OPTIONS >
CLOCK KEYS DIR RING

Tone Commander 8810 User Guide 25

PREF VOICE DISPLY PASSWD

When ► appears in the upper line of the display, you can
press the Left or Right Arrow key to see additional menu
selections.

USER OPTIONS >

The arrow keys also move the cursor position when entering
text or numbers.

Note: The PREF option is only available with Nat ion al I SDN.

For a list of all selections available from the User Options menu, see
the User Options Menu Tree (page 53).

Setting the Time and Date

From the User Options menu, select CLOCK.

SETUP → USER

(
The current time and date will be displayed, with the cursor

flashing on the first digit.

→ CLOCK)

04-27-08 11:16AM
<BKSP AM/PM

Enter new digits for the date and time with the dial pad. The
cursor will advance automatically as each digit is entered.

Time must be entered in 12-hour format. AM/PM is changed
with a softkey.

If you need to make corrections, select
or the Left Arrow key to move the cursor to the left.

The Right Arrow key moves the cursor to the right.

When all changes have been made, press the
return to the User Options menu or press the
exit Setup Mode.



BKSP (backspace)

OK key to

SETUP key to

26 Tone Commander 8810 User Guide

Setting Up Multifunction a nd V oice Mail Keys

From the User Options menu, you can enter key labels, set up Speed
Dial and DSS keys, and enable call origination for Feature Activator
keys.

Call Appearance and Feature Activator keys must be assigned by a
Parameter Download or from the Installation Options menu.

From the User Options menu, select KEYS.

SETUP → USER

(
The status indicator for each key will indicate the current

setting:

Green – Call Appearance or DSS
Red – Feature Activator
Off – Unused or Speed Dial

On the phone or Button Expansion Module, press the
multifunction key to be programmed.

The selected key’s indicator will alternately flash red and
green.

The following key settings can be changed from the User Options
menu:

Key labels – enter on-screen labels for multifunction keys (not
available for keys on the 8030X Button Expansion Module;
these keys use printed labels).

→ KEYS)

Call Appearance/DSS – select CA/DN or Direct Station
Selection mode, enter a dialing string for DSS.

Feature Activator – add a CALL optio n to origin ate a c all
when sending the Feature Activator code.

Speed Dial – enter a dialing string for one-button speed
dialing.

Voice Mail – customize dialing strings and labels for the voice
mail menu keys, and customize the dialing string for the

VMAIL key.

Programming procedures for each key type are described below.

Tone Commander 8810 User Guide 27

DSS Keys

DSS keys are a special type of Call Appearance/Directory Number
keys that are programmed with speed dial numbers to provide Direct
Station Selection. When the call appearance is idle or busy, DSS keys
act like Speed Dial keys, to call a station. When ringing, DSS keys act
like CA/DN keys, to answer a call. The LED indicator on the key shows
the status of the station’s call appearance (idle, ringing, hold, busy).

Shared call appearances for stations you wish to monitor must be
configured on your ISDN line. You must program the DSS number to
dial the monitored station on your phone (even if Parameter Download
is provided).

The Call Appearance number, key mode (CA or DSS), and
Directory Number will be shown in the upper line of the
display. If the key is not currently set up as a DSS key, the
DSS softkey option will appear.

08=CA/DN# 5559876
DSS LABEL

Select DSS to enable the DSS option on this CA/DN key. The
number shown on the upper line is the Call Appearance /
Directory Number, not the DSS dialing string. You can change

the key back to standard CA/DN operation (no DSS) by
selecting CA/DN.

08=DSS/DN# 5559876
CA/DN DSS# LABEL

Select DSS#.

1001
<BKSP CLEAR PAUSE

Using the dial pad, enter the number you would dial to call the
monitored station.

“Smart” pauses are entered with the PAUSE softkey, and are
shown in the display as a P character. The first pause in a dial
string will delay dialing until the call is answered; add it i ona l
pauses delay dialing for one second. Enter multiple pauses to
increase the delay time.

28 Tone Commander 8810 User Guide

123 ABC abc

If you need to make corrections while entering numbers,



select
CLEAR removes all digits, allowing you to start over.

Key Labels

Call Appearance keys are automatically labeled on the display with the
directory number after a Parameter Download, and after manually
changing an unused key to a Call Appearance key. If a directory
number has not been entered for a key, the key will be labeled with the
Call Appearance number, for example, “CA 1”. You can customize the
labels by entering user names or other identifiers with the dial pad.

Select LABEL.

BKSP (backspace) to delete the previous digit.

LBL=Sales Dept.
<BKSP CLEAR 123 NUMBER

Using the dial pad, enter a label (20 characters max.) to
identify the key.

The label entry mode default for Call Appearance keys is
numeric, as indicated by ‘123’ in the display above the 3
softkey. To enter uppercase (ABC) or lowercase (abc)
characters, press the softkey, and then select the desired
label entry mode.

rd

KEYPAD=NUMERIC (123)

When entering uppercase or lowercase characters, spaces
and punctuation can be entered with the # and
the key repeatedly until the desired character is displayed. In
numeric mode, use
spaces. You can also enter a space by pressing the Right
Arrow key to move to the next character position.

After entering a character or number, the flashing cursor will
advance to the next character. Press the Left or Right Arrow
key if you want to manually move to another character
position.

Tone Commander 8810 User Guide 29

∗

to enter hyphens, and # to enter

∗

keys – press

CALL LABEL

If you need to make corrections while entering the name,

◄

select

CLEAR removes all digits, allowing you to start over.

BKSP (backspace) to delete the previous character.

Press the
Press the

the

OK key to return to the CA/DN menu.
OK key to return to the key selection menu or press

SETUP key to exit Setup Mode.

Feature Activator Keys

Feature Activator keys must be assigned by your telephone installer.
You can change the key label and call origination feature from the User
Options menu.

The CALL feature is not used with Lucent 5ESS Custom ISDN and
Avaya Definity Custom ISDN.

10=NETWORK FA#59 (CALL)

Select CALL if a call needs to be originated when the feature
is activated. When enabled, (CALL) will appear in the upper
line of the display as shown above.

With CALL enabled, the feature is always activated within the
context of a call. Features that need to originate a call include
Call Forward (on Siemens EWSD), ICM intercom (on Nortel
DMS-100), and Call Pickup.

If the phone is on-hook when a Feature Activator key with
CALL enabled is pressed, a new call will be originated. If the
phone is already off-hook when the feature key is pressed, the
feature will be activated within the context of the current call.

Select LABEL to enter a predefined or customized key label –
see page 29.

Press the

30 Tone Commander 8810 User Guide

OK key to return to the key selection menu.

<BKSP CLEAR PAUSE LABEL

Speed Dial Keys

Speed Dial keys facilitate dialing for voice mail, auto attendant and
similar applications. Press i ng a Speed Di al ke y with no active ca ll will
originate a call on an idle call appearance and dial the selected
number. If a Speed Dial key is pressed while connected on an active
call, the speed dial number is dialed on that call. Speed dialing can be
used in conjunction with manual dialing. Any unused multifunction key
can be designated as a Speed Dial key. Speed Dial keys can also
include network feature activator codes.

Speed Dial keys can be programmed with up to 24 digits including 0-9,

, and "Pause". The keys must be programmed at the terminal; they

#,

*

are not set by a Parameter Download.
Dialing strings can include network feature activator codes, to simplify

the use of features such as Directed Call Pickup and Call Forwarding.

<BKSP FA PAUSE LABEL

Enter digits (24 maximum ) with the dial pad.
“Smart” pauses are entered with the PAUSE softkey, and are

shown in the display as a P character. The first pause in a dial
string will delay dialing until the call is answer ed; add it i ona l
pauses delay dialing for one second. Enter multiple pauses to
increase the delay time.

After entering the first digit, pause, or feature activator, the FA
softkey will be replaced by CLEAR.

9995551000

If you need to make corrections while entering numbers,



select
CLEAR removes all digits, allowing you to start over. A Speed

Dial key will revert to 'Unused' if saved with a cleared dial
string.

Tone Commander 8810 User Guide 31

BKSP (backspace) to delete the previous digit.

<BKSP CLEAR PAUSE LABEL

Feature Activator Codes

Feature activator codes are assigned by your network service provider.
Consult with your network service provider for the required codes.

Feature Activator (FA) numbers are entered with the FA
softkey, and are shown in the display as an F character. F

must be the first character in the dialing string; the two
numeric digits immediately fol low ing the F indicate the
network feature activator code. The FA softkey is only
available when no digits have been entered.

<BKSP FA PAUSE LABEL

After entering F, the FA softkey will be replaced by CLEAR.
In the example below, the Speed Dial key sends feature code

‘57’ (Call Forward) followed by the directory number
‘555-1234’.

F575551234

Key Labels

Select LABEL to enter a customized key label – see page 29.

When the feature activator code and lab el ha ve been enter e d,
press the

32 Tone Commander 8810 User Guide

OK key to return to the key selection menu.

<BKSP FA PAUSE LABEL

Unused Keys

Any Speed Dial key can be changed to an Unused key by clearing the
dialing string.

Any Unused key can be changed to a Speed Dial key by adding a
dialing string – see page 31.

5551234
<BKSP CLEAR PAUSE LABEL

Select CLEAR to remove the dialing string. The key is
converted to an Unused key.

Press the OK key to return to the key selection menu.

Tone Commander 8810 User Guide 33

NUMBER EDIT SWAP TYPE

<BKSP CLEAR PAUSE

Voice Mail Keys

Voice Mail Access Key

Note: The VMAIL key must be programmed to dial the voice mail

access number in order for this feature to work properly.
“Smart” pauses and PIN codes can be included in the
number.

From the Installation Options menu, select KEYS.

SETUP → INSTL → KEYS)

(
Press the

The Message Waiting indicator will flash.

VMAIL key.

VOICE MAIL ACCESS

Select NUMBER to view or change the
number. This is the number that is dialed to access your voice
mail system.

The currently programmed dial string , if any, will be shown in
the display.

VMAIL key speed dial

95551432

Enter digits (24 maximum ) with the dial pad.
“Smart” pauses are entered with the PAUSE softkey, and are

shown in the display as a P character. The first pause in a dial
string will wait un t il th e ca ll i s ans wer ed; ad dit ion al pau ses
delay dialing for one second. Enter multiple pauses to
increase the delay time.

If you need to make corrections while entering numbers,

◄

select

CLEAR removes all digits, all owi ng you to start over.

BKSP (backspace) to delete the previous digit.

When all digits have been entered, press the

34 Tone Commander 8810 User Guide

OK key.

NONE

Voice Mail Menu Keys

Multifunction keys can be programmed to speed dial common voice
mail access functions when connected to the voice mail system.

Presets are provided for several voice mail systems. You can load one
of the presets and, if needed, change individual keys, or start with a
blank menu and customize all keys.

Select TYPE to load a preset or clear all keys.
The display will show the current preset type, or “CUSTOM” if

any keys have been edited.

VOICE MAIL TYPE=CUSTOM >
AUDIX ARIA SRNADE uRCH

VOICE MAIL TYPE=CUSTOM >

Select AUDIX, ARIA, SRNADE, uRCH, or select NONE to
clear all Voice Mail Menu keys, and then select YES to
confirm your selection.

The presets are compatible with the following voice mail
systems:

AUDIX – Audix, Intuity Audix, Avaya Modular Messaging
ARIA – Octel Aria, Octel 250/350, Intuity Aria,

Avaya Unified Messenger
SRNADE – Octel Serenade, Octel 200/300, VMX
uRCH – uReach

Note: These presets will function correctly only when the voice

mail system is in message playback mode. This mode is
normally accessed from the keypad. If you wish, you
can customize one of the Voice Mail Menu keys (page

37) to enter message playback mode. Consult your
voice mail user’s guide for the required code.

Press the
Presets are listed in the tables on the following page.

Tone Commander 8810 User Guide 35

OK key to select a preset and exit this menu.

Key #

Function / Label Code Function / Label Code

1 PLAY/REPLAY 20 1 PLAY/REWIND 1
2 SKIP TO NEXT # 2 SKIP TO NEXT #
3 PAUSE/RESUME 3 3 PAUSE/RESUME 2
4 FAST-FORWARD 6 4 FAST-FORWARD 3
5 ENVELOPE INFO 23 5 ENVELOPE INFO 5
6 REWIND 5 6 SAVE MESSAGE 339
7 FASTER 9 7 FASTER 6
8 SLOWER 8 8 SLOWER 4
9 ACTIVITY MENU

10 ERASE MESSAGE

AUDIX

7

∗

3

∗

Key #

9

10

CANCEL/EXIT

ERASE MESSAGE 337

ARIA

∗

Key #

Function / Label Code Function / Label Code

1 PLAY/PLAY NEXT 5 1 PLAY/REPLAY 1

SRNADE

Key #

uRCH

2 REWIND 2 2 REWIND 7
3 PAUSE/RESUME
4 FAST-FORWARD 4 4 FAST-FORWARD 9
5 ENVELOPE INFO 8 5 ENVELOPE INFO #6
6 SAVE MESSAGE 7 6 SAVE MESSAGE 2
7 SPEED UP
8 NORMAL SPEED
9 EXIT MAILBOX

10 ERASE MESSAGE 3 10 ERASE MESSAGE 3

∗

∗8

∗3

99

3 PAUSE/RESUME 8

7 FASTER 6
8 SLOWER 4
9

CANCEL/EXIT

36 Tone Commander 8810 User Guide

∗

<BKSP CLEAR ABC CODE

To customize Voice Mail Menu keys, select EDIT.

FAST-FORWARD

ENVELOPE INFO

CANCEL/EXIT

ERASE MESSAGE

4:23 PM

SAVE MESSAGE

PLAY/REWIND

SKIP TO NEXT

FASTER

PAUSE/RESUME

SLOWER

May 23, 2008

SELECT MENU ENTRY
CANCEL

Press a multifunction key to change its label or speed dial
number. Consult your voice mail user’s guide for voice mail
functions and their access codes.

NAME:PLAY MESSAGE

Enter or change a key label with the dial pad keys – see page

29.
Select CODE to change the speed dial number assigned to

the key. Function access codes for voice mail systems are
typically one or two digits, although you can enter up to 24
digits per key. Multiple functions can be combined on a single
key.

Press the

Tone Commander 8810 User Guide 37

OK key after entering the new code.

SELECT ENTRY TO SWAP
CANCEL

CANCEL

Swapping Voice Mail Menu Key Positions

If you want to swap the positions of two Voice Maul Menu
keys, select SWAP.

Press the first key that you want to swap. The selected key’s
indicator will alternately flash red and green.

CANCEL aborts the swap operation.

SET NEW LOCATION

Press the key for the new position, or select CANCEL to exit
without swapping.

38 Tone Commander 8810 User Guide

Setting Up the Call Direct ory

Earl Snyder

Christie Ramos

Kody Levett

Up to 100 numbers can be stored in the Call Directory. Call Directory
entries are similar to Speed Dial keys, but are accessed from a display
menu. Place your most frequently-dialed numbers on Speed Dial keys,
if available, and put other numbers in the directory.

Call Directory entries are displayed on 10 screen pages, with 10 entries
per page. The current page number (1-10) will be shown in the display.

Press the
Or, from the User Options menu, select DIR

SETUP → USER

(
Page 1 of the Call Directory will be shown in the display.

Currently programmed keys will be shown with a name
display; available positions for new entries will be blank .

DIR key.

→ DIR),

Addie McCrady

April 21, 2008

4:23 PM

DIRECTORY PAGE 1
VIEW EDIT SORT SWAP

To see a different Call Directory page, select a page by
pressing a dial pad key (1-9, or 0 for page 10), or press the Up
Arrow or Down Arrow key until the desired page is displayed.

Tone Commander 8810 User Guide 39

555-1030

<BKSP FA PAUSE NAME

<BKSP CLEAR ABC NUMBER

Viewing Call Directory Entries

Select VIEW.
The key label and speed dial number will be shown in the

display.

NAME:Addie McCrady

Press another multifunction key to view its directory entry, or
press the

OK key to return to the Call Directory setup menu.

Editing Call Directory Entries

Select EDIT.
The current state of each key is shown by its status indicator.

Green – unused key, available for a directory entry.

Red – key that has already been programmed with a

directory entry.

Press the key next to the entry that you want to edit. The
selected key’s indicator will alternately flash red and green.

NAME:Addie McCrady

Using the dial pad, enter a name (19 characters max.) that will
be shown in the display – refer to page 29.

Select NUMBER or press the

OK key.

Enter the speed dial number with the dial pad.
The number can be programmed with up to 24 digits including

0-9, #,
“Smart” pauses are entered with the PAUSE softkey, and are

shown in the display as a P character. The first pause in a dial

40 Tone Commander 8810 User Guide

, and "Pause".

*

VIEW EDIT SORT SWAP

<BKSP CLEAR PAUSE NAME

string will delay dialing until the call is answer ed; additional
pauses delay dialing for one second. Enter multiple pauses to
increase the delay time.

After entering the first digit, pause, or feature activator, the FA
softkey will be replaced by CLEAR.

9995551000

If you need to make corrections while entering numbers,

◄

select

CLEAR removes all digits, allowing you to start over.
Dialing strings can include network feature activator codes, to

simplify the use of features such as Directed Call Pickup and
Call Forwarding.

Feature Activator (FA) numbers are entered with the FA
softkey, and are shown in the display as an F character. F

must be the first character in the dialing string; the two
numeric digits immediately fol low ing the F indicate the
network feature activator code. The FA softkey is only
available when no digits have been entered.

After entering F, the FA softkey will be replaced by CLEAR.

BKSP (backspace) to delete the previous digit.

In the example below, the Speed Dial key sends feature code
‘57’ (Call Forward) followed by the directory number
‘555-1234’.

F575551234
<BKSP CLEAR PAUSE NAME

To return to the name entry screen after entering the number,
or select NAME.

When finished editing this entry, press the
the main Call Directory menu.

DIRECTORY PAGE 1

Tone Commander 8810 User Guide 41

OK key to return to

Deleting a Directory Entry

Select CLEAR from the EDIT → NUMBER screen, and then
press the
name and number.

OK key to immediately delete a direc tor y entr y’s

Swapping Call Directory Entry Positions

If you want to swap a Call Directory entry with another k e y
position, select SWAP.

SELECT KEY PAGE 1
CANCEL

Press the first key that you want to swap. The selected key’s
indicator will alternately flash red and green.

If needed, first select the page with the dial pad or Up/Down
Arrow keys.

CANCEL aborts the swap operation.

SET NEW LOCATION: PAGE 1
CANCEL

Press the key for the new position, or select CANCEL to exit
without swapping.

You can move an entry to another page by first selecting the
new page with the dial pad or Up/Down Arrow keys.

42 Tone Commander 8810 User Guide

FIRST LAST CANCEL

START CANCEL

Sorting Directory Entries

Directory entries can be sorted alphabetically.

From the Call Directory setup menu, select SORT.

SORT THIS PAGE OR ALL?
PAGE ALL CANCEL

Select PAGE to sort only the displayed page, or ALL to sort
the entire directory. Blank entries will be moved to the end of
the list. ALL moves entries to other pages if necessary.

CANCEL aborts the sort operation.

SORT BY FIRST/LAST NAME?

Select sorting by FIRST name or LAST name.

SORT PAGE1 BY FIRST NAME

Select START to perform the sort, or CANCEL to exit without
sorting.

Press the
changing directory entries .

Tone Commander 8810 User Guide 43

OK key or the DIR key when finished viewing or

KEYPAD 1-8 OR LINE KEY

KEYPAD 1-8 OR LINE KEY

Personal Ringing Options

Ringing Tone

Your telephone has eight distinct ringing tones available. A single
unique ringing tone can be assigned to each terminal, or individual
unique ringing tones can be assigned to each call appearance. In office
environments with multiple terminals, unique ringing tones for each
terminal can help identify ringing stations. Individual unique ringing
tones for each call appearance are useful for vision-impaired users, or
for users that handle call answering for multiple clients.

From the User Options menu, select RING.

SETUP → USER

(
Select the TONE option.

All multifunction keys that are programmed for call
appearances or DSS will have a steady green indication.

‘ALL KEYS’ will be shown in the upper line of the display if all
keys are currently set to use the same ringing tone.

→ RING)

RINGING TONE=5 ALL KEYS

If individual call appearances are using unique ringing tones,
the setting for the first call appearance key will be shown in
the upper line, and the call appearance ke y’s indic at or w ill
alternately flash red and green.

RINGING TONE=3 KEY01
KEYPAD 1-8 OR ALL

To use the same ringing tone for all call appearance keys,
select ALL (if shown in the display), and then press a dial pad
key (1-8) to select a ringing tone and hear a sample of the
tone.

RINGING TONE=6 ALL KEYS

44 Tone Commander 8810 User Guide

OFFHOOK RING=SINGLE
NORMAL SINGLE

To use individual ringing tones, press a lit call appearance
key, and then press a dial pad key (1-8) to select a ringing
tone for the call appearance and hear a sample of the tone.
Repeat for other call appearance keys.

RINGING TONE=4 KEY02
KEYPAD 1-8 OR ALL

When finished, press the
Ringing menu or press the

OK key to return to the Personal

SETUP key to exit Setup Mode.

Off-Hook Ringing Options

Incoming calls ring at a muted volume lev el when you are off-hook on
another call. You can select normal ringing or a single burst of the
ringing pattern.

From the User Options menu, select RING.

SETUP → USER

(
Select the OFFHK option.

The current off-hook ringing setting will be displayed.

Select NORMAL or SINGLE to change the setting.
Press the

press the

OK key to return to the Personal Ringing menu or

SETUP key to exit Setup Mode.

→ RING)

Tone Commander 8810 User Guide 45

ALWAYS NEVER WAIT2 WAIT3

Ringing Control for Individual Call Appearances

You can control the audible ringing at your telephone for each call
appearance.

Call appearances set to ALWAYS will ring immediately. Use this setting
for your primary call appearances.

NEVER completely disables ringing on the call appearance. Use this
selection for monitored call appearances that are normall y answere d
elsewhere.

WAIT delays ringing at your telephone for 2 to 7 ringing cycles (6
seconds per cycle). Use this option for backup answering on call
appearances that are primarily answered on other terminals.

Calls that do not ring, due to the ringing control selection, do not
display call information and are not recorded in the call log.

From the User Options menu, select RING.

SETUP → USER

(
Select CONTROL.

All multifunction keys that are programmed for call
appearances or DSS will have a steady green indication.

Press a lit key to view its current ring control setting.

→ RING)

KEY01=ALWAYS RING >

KEY01=ALWAYS RING >
WAIT4 WAIT5 WAIT6 WAIT7

If you want to change the setting for the selected key, select
ALWAYS, NEVER, or WAIT2-WAIT7.

Press the
press the

46 Tone Commander 8810 User Guide

OK key to return to the Personal Ringing menu or

SETUP key to exit Setup Mode.

RING IDLE NONE

Call Preference Options

(National ISDN only)

Call Preference determ ines what hap pens w he n you lift the hands et.
press the
Custom ISDN service, Call Preference is controlled by the network.

RING preference will automatically select the oldest audibly ringing call
appearance; if there is no ringing call appearance, an idle one is
automatically selected. Call appearances that are in an alerting state,
but are not audibly ringing (refer to the Ringing Control setting above)
are not selected.

IDLE preference always automatically selects an idle call appearance,
even if another one is ringing.

NONE disables automatic call appearance selection; you must
manually press a Call Appearance key to originate a call.

Idle call appearances are always automatically selected for transfer
and conference operations, and when initiating calls with a Speed Dial,
DSS, REDIAL, or dial pad key.

Call Preference must be programmed at the terminal; it is not set by a
Parameter Download.

SPKR key, or press the HEADSET key. For Lucent 5ESS

From the User Options menu, select PREF.

SETUP → USER

(

CALL PREFERENCE=RINGING

Select RING, IDLE, or NONE.
Press the

the

Tone Commander 8810 User Guide 47

OK key to return to the User Options menu or press

SETUP key to exit Setup Mode.

→ ► → PREF)

VOLUME:RCV=04 XMT=05
RCV+ RCV- XMT+ XMT-

Handset/Headset Configuration

Handset/Headset Mode

Select handset or headset operation with this option. When in headset
mode, all dialing that automatically selects a line will connect to the
headset. In handset mode, the

From the User Options menu, select VOICE.
(

SETUP → USER

HEADSET key is not used.

→ ► → VOICE)

VOICE MODE=HAND/HEADSET
HAND HEAD VOLUME

Select HAND or HEAD to select handset or headset mode.
Press the

the

OK key to return to the User Options menu or press

SETUP key to exit Setup Mode.

Preset Volume Levels

Preset volume levels for handset and headset operation may be set to
match a particular headset’s transmission characteristics, or provide
higher preset volume levels for hearing impaired users. Preset
speakerphone volume level is set when the volume is changed during a
call, and is not changed between calls.

The telephone is reset to preset volume levels whenever a call is
originated or answered. Receiver volume levels set with the Volume
keys are used only for the duration of a call.

This option sets preset volume levels for the current mode, handset or
headset. Separate preset receive levels are stored for handset and
headset modes. Transmit volume level is not adjustable for the
handset.

Select VOICE.
Select VOLUME.

The display will show the current preset volume settings.

48 Tone Commander 8810 User Guide

Receive (handset and headset)

Select RCV- or RCV+ to adjust the receiver volume level.
The new setting will be shown in the display.

Transmit (headset only)

Select VOICE.
Select XMT- or XMT+ to adjust the headset’s transmit volume

level.
The new setting will be shown in the display.

Press the
the

Adjusting the Display Contras t

This setting adjusts the contrast of the display to compensate for
viewing position and lighting conditions.

From the User Options menu, select DISPLY.

SETUP → USER

(
Select (-) to lighten the display (less contrast), or (+) to

darken the display (more contrast).
The display contrast will change, and a bar graph will show

the new contrast setting.

OK key to return to the Voice Mode menu or press

SETUP key to exit Setup Mode.

→ ► → DISPLY)

CONTRAST [█████ ]
(-) (+)

Press the
the

OK key to return to the User Options menu or press

SETUP key to exit Setup Mode.

Tone Commander 8810 User Guide 49

SET CLEAR

<BKSP

Setting a Call Log Password

You can set a password to prohibit unauthorized entry into your Call
Log.

From the User Options menu, select PASSWD.

SETUP → USER

(
If a password is currently set, the displ a y will prompt you to

enter your password prior to making changes.

→ ►→ PASSWD)

CALL LOG PASSWORD

Creating/Changing Your Password

Select SET.

NEW PASSWORD:

Enter a new 4 to 11 digit password with the dial pad.

If you need to make corrections, select
to delete the previous digit.



BKSP (backspace)

Press the

Repeat the password when prompted to verify the new entry.
Press the

“PASSWORD SET” will be displayed to confirm the new
password.

Record your password for future referen ce.

50 Tone Commander 8810 User Guide

OK key.

ENTER AGAIN:
<BKSP

OK key.

PASSWORD SET

Press the OK key to return to the User Options menu or press

SETUP key to exit Setup Mode.

the

Removing the Password

Select CLEAR.
“PASSWORD CLEARED” will be displayed to confirm that the

password has been removed.

PASSWORD CLEARED

Press the

SETUP key to exit Setup Mode.

OK key to return to User Options menu or press the

What to do if you lose your password

Contact your system administrator or call Tone Commander technical
support at [phone] in the event you misplace your password.
You will need to report the serial number of your telephone to receive a
new password.

Your telephone installer or system administrator can also use the
RESET option in the Installation Options menu to remove all
passwords The Installation Options menu may be password protected.

This option will clear all call log entries, programmed numbers, and
settings in your phone.

Tone Commander 8810 User Guide 51

52 Tone Commander 8810 User Guide

Appendix A

User Options Menu Tree

USER

(User Options)

CLOCK

KEYS ................................................................................ page 27

(Set Time and Date)

......................................... page 26

CA/DN Keys:

DSS

(Direct Station Select

DSS#

(Enter/Edit DSS Dialing String)

CLEAR
PAUSE

CA/DN

(No DSS)

Feature Activator Keys

CALL

(Originate a Call – National ISDN only)

Speed Dial Keys

PAUSE
FA

(Feature Activator)

CLEAR

Unused Keys

: ......................................................... page 31

(Dialing Pause)

(Remove Dialing String)

............................................................... page 33

Voice Mail Keys (press VMAIL key for this menu)

NUMBER

EDIT

SWAP
TYPE

(VMAIL key Dial String)

PAUSE

(Dialing Pause)

(Voice Mail Menu Keys)

CODE

(Dial String)

(Swap Voice Mail Menu Key Positions)

(Menu Key Preset Type)

AUDIX

(Audix, Intuity Audix,

Avaya Modular Messaging)

ARIA

(Octel Aria, Octel 250/350, Intuity Aria,

Avaya Unified Messenger)

SRNADE
uRCH
NONE

(Octel Serenade, Octel 200/300, VMX)

(uReach)

) .................................... page 28

(Remove Dialing String)
(Dialing Pause)

: ............................................... page 30

...... page 34

DIR

(Call Directory)

VIEW

(View Directory Entries)

EDIT

(Add or Change Directory Entries)

MOVE
NUMBER

Tone Commander 8810 User Guide 53

......................................................... page 39

(Move Directory Entry to Another Key)

(Edit Dialing String)

SORT

(Sort Directory Entries Alphabetically)

PAGE

(Sort Current Page)

ALL

(Sort All Pages)

CANCEL

(Exit Call Directory Setup)

EXIT

RING

(Personal Ringing)

TONE

(Ringing Tone)

ALL

(All Keys use the same Ringing Tone)

OFFHK

CONTROL

PREF

RING
IDLE
NONE

(Off-Hook Ringing)

NORMAL
SINGLE

(Ringing Control)

ALWAYS
NEVER
WAIT2
WAIT3
WAIT4
WAIT5
WAIT6
WAIT7

(Off-hook Call Preference – National ISDN only)

(Answer Ringing Call)

(Select Idle Call Appearance)

(Manual Call Appearance Selection)

................................................ page 44

............................................. page 44

(Single Burst)

(Ring Immediately)

(Never Ring)
(Wait 2 Ring Cycles / 12 seconds)
(Wait 3 Ring Cycles / 18 seconds)
(Wait 4 Ring Cycles / 24 seconds)
(Wait 5 Ring Cycles / 30 seconds)
(Wait 6 Ring Cycles / 36 seconds)
(Wait 7 Ring Cycles / 42 seconds)

.................................... page 45

................................. page 46

. page 47

VOICE

HAND
HEAD
VOLUME

(Voice Mode)

(Handset)

(Headset)

RCV+/-
XMT+/-

...................................................... page 48

(Receive Volume Up/Down)
(Transmit Volume Up/Down,

Headset only)

DISPLY

PASSWD

54 Tone Commander 8810 User Guide

(Display Contrast)

+

(Increase Contrast)

-

(Decrease Contrast)

(Call Log Password)

SET, CLEAR

............................................. page 49

....................................... page 50

Appendix B

Warranty and Service

Tone Commander Product Warr a nty

For a period of one year from date of dealer purchase, but not to
exceed 16 months from date of manufacture, Tone Commander
Systems, Inc. (Tone Commander) warrants its products to be free from
defects in material and workmanship under conditions of normal use
and service. Tone Commander shall, at its option, repair or replace any
defective product which, in its opinion, has not been misused,
damaged, or improperly instal led.

Repair or replacement under this warranty will be performed at Tone
Commander's factory. Authorization must be obtained from Tone
Commander prior to returning a product for repair. Freight must be
prepaid for all units returned to Tone Commander. Units repaired under
warranty will be shipped UPS Ground (or equivalent), freight prepaid by
Tone Commander.

Products that are older than the warranty period, but less than 7 years
old, or still manufactured by Tone Commander may be repaired at the
factory for a flat rate charge. Repaired out-of-warranty units are
warranted for 90 days from the date of repair.

The repair or replacement of a product under this warranty represents
the entire obligation of Tone Commander; Tone Commander shall not
be liable for any special or consequential damages resulting from or
caused by any defect, failure, incapacity or malfunction of any of its
products.

The foregoing express warranty is in lieu of all other warranties,
express or implied, including but not limited to any implied
warranty of merchantability, fitness, or adequacy for any
purpose or use, quality, productiveness or capacity; Tone
Commander, to the extent permitted by law, hereby disclaims
all such other warranties.

Tone Commander 8810 User Guide 55

Appendix C

UL/FCC Statements

Important Safet y Instructions

1. Never install telephone wiring during a lightning storm.

2. Never install telephone jacks in wet locations unless the jack is specifically

designed for wet locations.

3. Never touch uninsulated telephone wires or terminals unless the telephone
line has been disconnected at the network interface.

4. Use caution when installing or modifying telephone lines.

When using your telephone equipment, basic safety precaut ions should always
be followed to reduce the risk of fire, electric shock and injury to persons,
including the following:

5. Read and understand all instructions.

6. Follow all warnings and instructions marked on the product.

7. U nplug the lin e cord before cleaning. Do not use liquid or aerosol cleaners.

Use a damp cloth for cleaning.

8. Do not use this product near water, for example, near a bathtub, wash
bowl, kitchen sink, or laundry tub, in a wet bas ement, or near a swimming
pool.

9. Do not place this product on an unstable cart, stand, or table. The product
may fall, causing serious damage to the product.

10. This product should be operated only from the type of power source
indicated on the marking label. If you are not sure of the type of power
supply to your home, consult your dealer or local power company.

11. Do not allow anything to rest on the power cord. Do not locate this product
where the cord will be abused by persons walking on it.

12. Do not overload wall outlets and extension cords as this can result in the
risk of fire or electric shock.

13. Never push objects of any kind into this product through any openings as
they may touch dangerous voltage points or short out parts that could
result in a risk of fire or electric shock. Never spill liquid of any kind on this
product.

56 Tone Commander 8810 User Guide

14. To reduce the risk of electric shock, do not disassemble this product, but
take it to a qualified serviceman when some service or repair work is
required. Opening or removing covers may expose you to dangerous
voltages or other risks. Incorrect reassembly can cause electric shock
when the appliance is subsequently used.

15. Unplug this product from the wall outlet and refer servicing to qualified
service personnel under the following conditions:

A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating

instructions. Adjust only those controls that are covered by the
operating instructions, because improper adjustment of other controls
may result in damage and will often require extensive work by a

qualified technician to restore the product to normal operation.
E. If the product has been dropped or the case has been damaged.
F. If the product exhibits a distinct change in performance.

16. Avoid using a telephone (other than a cordless type) during an electrical
storm. There may be a remote risk of electric shock from lightning.

17. Do not use the telephone to report a gas leak in the vicinity of the leak.

SAVE THESE INSTRUCTIONS

Tone Commander 8810 User Guide 57

FCC Requirements

The Tone Commander Models 8810T and 8810U comply with Part 68 of
the FCC Rules. The label affixed to this equipment contains, among other
information, the FCC Registration for this equipment. You must, upon
request, provide this information to your telephone company.

The following jacks must be ordered from the telephone company in order
to interconnect this product with the public communication network: RJ49C.

If your 8810 causes harm to the telephone network, the Telephone
Company may discontinue your service temporarily. if possible, they will
notify you in advance. But if advance notice is not practical you will be
notified as soon as possible. You will be informed of your right to file a
complaint with the FCC.

Your telephone company may make changes in its facilities, equipment,
operations or procedures that could affect the proper functioning of your
equipment. If they do, you will be notified in advance to give you an
opportunity to maintain uninterrupted telephone service.

The 8810 is hearing-aid compatible (HAC) per Section 68.316, FCC Rules
and Regulations.

If you have trouble with the 8810, please refer to the Troubleshooting
section in this manual, or contact us at the address listed on the back of
this manual for information on obtaining service or repairs. The telephone
company may ask that you disconnect the telephone from the network until
the problem has been corrected or until you are sure that the equipment is
not malfunctioning.

NOTE: This equipment has been tested and found to comply with the limits

for a Class A digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his own
expense.

58 Tone Commander 8810 User Guide

11609 49th Place West

www.tonecommander.com

14-280196 Rev. D

© 2010

Mukilteo, WA 98275-4255

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