Teo 8810 User Manual
8810
ISDN Telephone
User Guide
Contents
Introduction ........................................................................................... 1
Using This Manual .............................................................................. 1
Controls and Indicators ....................................................................... 2
Display ................................................................................................ 5
Operation ............................................................................................... 6
Placing a Call ...................................................................................... 6
Answering a Call ................................................................................. 8
Bridging a Shared Call Appearance ................................................... 9
Holding Calls ....................................................................................... 9
Transferring Calls .............................................................................. 10
Conferencing Calls ............................................................................ 10
Using Network Features ................................................................... 12
Using the Call Log ............................................................................. 13
Using the Call Directory .................................................................... 16
Using the Speakerphone .................................................................. 17
Using Voice Announce ...................................................................... 18
Using a Headset ............................................................................... 19
Adjusting the Receive Volume .......................................................... 19
Adjusting the Ringer Volume ............................................................ 19
Using Voice Mail ............................................................................... 20
Displaying Telephone Information .................................................... 21
User Options ....................................................................................... 22
Adjusting the Telephone Angle ......................................................... 22
Labeling Keys ................................................................................... 25
User Options Menu ........................................................................... 25
Setting the Time and Date ................................................................ 26
Setting Up Multifunction and Voice Mai l Keys .................................. 27
Setting Up the Call Directory ............................................................ 39
Personal Ringing Options ................................................................. 44
Call Preference Options .................................................................... 47
Handset/Headset Configuration ........................................................ 48
Tone Commander 8810 User Guide i
Adjusting the Display Contrast ......................................................... 49
Setting a Call Log Password ............................................................ 50
Appendix A User Options Menu Tree ............................................ 53
Appendix B Warranty and Service ................................................. 55
Appendix C UL/FCC Stat ements .................................................... 56
ii Tone Commander 8810 User Guide
Introduction
Tone Commander 8810 ISDN Telephone is an easy to use multiline
terminal with advanced automatic setup capabilities.
Features of the 8810 include:
• AutoSPID and
Parameter Download
• Call Log • Ringing Control for Shared Lines
• Call Timer • Desktop or Wall Mounting
• Last Number Redial • Large Graphic LCD Display
• Speed Dial • On-screen Electronic Key Labels
• Hot Key Dialing • Integrated Speakerphon e
• Direct Station Select • Voice Announce
• 100-entry Call Directory
• Flexible Ringing Options • Headset Activation Button
• Message Waiting Indication • Dedicated Headset Jack
• Voice Mail Control Keys
Your telephone may be equipped with some of the following options:
• 8030X Button Expansion Module – adds 30 multifunction keys
• 8001TA RS-232 Terminal Adapter – interfaces the phone with any
TAPI-compliant Windows application
• 8002TA Analog Port Terminal Adapter – provides an analog port
for a standard analog telephone device
• 8003TA Terminal Adapter combines the features of the 8001TA
and 8002TA in a single unit
• Automatic Switch Type
Detection
• Handset or Headset Operation
Using This Manual
A brief description of all controls and indicators is presented on the
following three pages. Instructions for using your telephone are in the
Operation chapter (page 5).
Many telephone features can be customized – see the User Options
chapter (page 19).
Tone Commander 8810 User Guide 1
Controls and Indicators
1) Display – shows the multifunction key labels, call states, caller ID,
dialed digits, network call control messages, and elapsed time
during calls. When not on a call, the date, time of day, and softkey
options are displayed. The display is described in detail on page 5.
The viewing is primarily set by selecting the high or low base
mounting position (page 22). Viewing angle display clarity can be
altered by adjusting the display contrast (page 49).
2) Multifunction Keys – select call appearances, activate network
features, or dial personal speed dial numbers. Red and green
indicators on the keys show call appearance and feature status.
The optional 8030X Button Expansion Module provides 30
additional multifunction keys.
2 Tone Commander 8810 User Guide
Call Appearance State Indication
Idle
Call Ringing
In Use by You
Green – on steady
On Hold by You
In Use at Another Terminal
On Hold at Another Terminal
OFF
Green – flashing
Green – winking
Red – on steady
Red – winking
3) Softkeys – select the function displayed above the key on the
bottom line of the display.
4) Navigation (Arrow) Keys – navigate within menus. In editing
modes, the
key moves the cursor one position to the left. The and
the
key moves the cursor one position to the right and
keys are used to shift between pages on multi-page screens. The
OK key exits the current menu, saves any changes made, and then
returns to the previous menu options.
5) Message Waiting Indicator – a bright red indicator is lit when
messages are waiting, controlled by the network (pages 12 and
20).
LOG Key – displays Call Log options (page 13).
6)
7)
SETUP Key – enters Setup Mode (page 25).
8)
INFO Key – displays version and configuration information about
the 8810 and installed options. The Local Inspect function can be
accessed from this key (page 21).
DIR (Directory) Key displays the Call Directory (page 16).
9)
10) Volume Keys – adjust the receiver/speaker volume when on a call;
adjust the ringer volume when on-hook (page 19).
MUTE Key – mutes the microphone when using the speakerphone
11)
or handset/headset. A red indicator on the key is lit when mute is
active (page 17).
SPKR (Speaker) Key – activates the speakerphone. A green
12)
indicator on the key is lit when the speakerphone is in use (page
17).
Tone Commander 8810 User Guide 3
13) Dial Pad – dials telephone numbers, and sends DTMF tones to
external equipment such as voice mail systems. The dial pad is
also used for text and number entry during setup.
TRAN (Transfer) Key – places the current call on hold, and selects
14)
an idle call appearance for transferring the call. A second press
completes a transfer (page 10).
CONF (Conference) Key – adds other parties to a conference call
15)
(page 10).
DROP Key – removes the last party added to a conference call, or
16)
disconnects you from a call and returns new dial tone when not in
conference mode (page 11).
HOLD Key – places a call on hold (page 9).
17)
18)
VMAIL (Voice Mail) Key – accesses network voice mail services
(page 20).
HEADSET Key – activates the headset. A green indicator is lit
19)
when the headset is in use (page 19).
20) Headset Jack – a jack on the underside of the telephone connects
to an optional standard headset.
21) Handset Jack – a jack on the underside of the telephone connects
to the included handset.
22) Microphone – used for hands-free (speakerphone) calling; located
under the right front corner of the telephone.
23) Telephone Identification Label Area – indented area for a
directory number label. Use ½” x 1¾” adhesive labels (Avery 8167 /
5267 or equivalent).
4 Tone Commander 8810 User Guide
Display
Call information, multifunction key labels, time and date, and other
information is shown on the 8810 display. The example below is a
typical display of call activity. Other information, shown throughout this
manual, is displayed when using the Call Directory, the Call Log, the
Info display, and when viewing or changing various setup options.
1) Call Information – the calling/called number and call state are
shown in small text next to each in-use call appearance key. For
the active call, this information is also shown in large text on the
bottom two lines of the display.
2) Multifunction Key Labels – keys assigned to call appearances
(page 27) are automatically labeled with the directory number after
an ISDN Parameter Download from the Telco central office. You
can also enter a more descriptive label, such as a user name.
3) Feature Activator Key Labels – Feature Activator keys (page 30)
are automatically labeled after a Parameter Download, or you can
manually enter a custom key label.
4) Cu rrent Date and Time – are always displayed on this line.
5) Active Call – the bottom two lines show information for the active
call (the call currently connected to the handset/headset/speaker).
Softkey options are displayed when the phone is idle.
This display area is also used to show menu options during setup;
current softkey functions are displayed in the bottom line.
6) Call Timer – the total connected time for the active call is shown in
the lower right corner of the display.
Tone Commander 8810 User Guide 5
Operation
Placing a Call
Selecting a Call Appearance
If your telephone is idle and the Call Preference option (page 47) is set
to Idle or Ringing, an idle call appearance will be automatically selected
when you go off-hook, or the speakerphone will be activated when you
press a Speed Dial, DSS, REDIAL, or dial pad key while on-hook.
Automatic Call Appearance Selecti on
Handset mode: Lift the handset, press the SPKR key, or press
a dial pad key to automatically select an idle call appearance.
Headset mode: Press the
key to select an idle call appearance.
See page 48 for handset/headset mode selection.
Manual Call Appearanc e Selection
Press an idle (unlit) call appearance key.
HEADSET key, or press a dial pad
Dialing
Dial the number with the dial pad.
The dialed number will be displayed briefly, and then the
network will confirm the dialed digits in the display.
The call duration timer begins when you are connected.
Hot Key Dialing
Begin dialing by pressing a dial pad key while on-hook.
An idle call appearance, if avail ab le, wil l be selec ted
automatically.
6 Tone Commander 8810 User Guide
Last Number Redial
The Redial feature dials the last number that was dialed with the dial
pad or a Speed Dial key. Digits dialed after a call is connected are not
saved.
Select REDIAL to redial the last number dialed.
Dialing from the Call Log – refer to page 13.
Dialing from the Call Directory – refer to page 16.
Using Speed Dial Keys
Speed Dial keys automatically dial a series of up to 24 digits when
pressed. If your telephone is on-hook, an idle call appearance will be
selected before dialing. If you are already on a call, the digits will be
dialed using DTMF tones on that call.
Use Speed Dial keys to dial frequently-called numbers, to activate
network features that include a directory number, and to speed up
dialing of access numbers for voice mail, auto attendant, and similar
systems.
Any unused multifunction key can be programmed as a Speed Dial key
– see page 31.
Press a Speed Dial key to dial a number.
The dialed digits will be shown in the display.
Using DSS Keys
DSS keys are a special type of Call Appearance/Directory Number
keys that are programmed with speed dial num ber s to prov ide Direc t
Station Selection. When the call appearance is idle or busy, DSS keys
act like Speed Dial keys, to call a station. When ringing, DSS keys act
like CA/DN keys, to answer a call.
Press an idle DSS key to dial the selected station number.
If the station associated with the DSS key is ringing, the call
appearance will be answered.
Any Call Appearance/Directory Number key can be programmed as a
DSS key – see pag e 28.
Tone Commander 8810 User Guide 7
Answering a Call
When a call is ringing, the display will show the calling number (if
available) and the called number.
Handset mode: Lift the handset or press the
answer the ringing call shown in the display.
Headset mode: Press the
call shown in the display.
See page 48 for handset/headset mode selection.
To answer a different ringing call, press the ringing Call
Appearance key before going off-hook.
HEADSET key to answer the ringing
SPKR key to
Call Preference
If the Call Preference option (page 47) is set to Ringing, your telephone
will automatically answer the ringing call shown in the display when you
lift the handset or press the
SPKR key.
Ringing Control
The Ringing Control option (page 46) determines how calls ring at your
telephone. Individual call appearances can be set to always ring, never
ring, or ring after a delay.
8 Tone Commander 8810 User Guide
Bridging a Shared Call Appearanc e
You can bridge (connect to) an active call on a call appearance that is
shared with other terminals, unless call privacy is enabled at the
network.
Lift the handset, press the
key.
Press the busy (red) Call Appearance key for the call you
want to bridge.
The call duration timer begins when you are connected to the
call.
To disconnect from the call, replace the handset, press the
SPKR key, or press the HEADSET key. The other parties will
remain connected.
Holding Calls
Press the HOLD key or another Call Appearance key to place
the currently connected call on hold.
The held Call Appearanc e i ndicator will wink with a green
light.
Press the held Call Appearance key to return to the call.
SPKR key, or press the HEADSET
Tone Commander 8810 User Guide 9
Transferring Call s
Use this feature to transfer an active call to another party.
Press the
The current call is placed on hold, and an idle call appearance
is automatically selected. The
some network switch types, the
instead of the
Dial the party you want to transfer the call to with the dial pad
or a Speed Dial key. Wait until the called party answers to
announce the call, or transfer it immediately before the called
party answers.
Press the
TRAN key while on an active call.
TRAN indicator flashes (on
CONF indicator may light
TRAN indicator).
TRAN key again to complete the transfer.
DSS Transfer
While on an active call, press the TRAN key.
Press the DSS key for the destination party.
Press the
Note: Complete an in-progress call transfer before answering
another call.
TRAN key to complete the transfer.
Conferencing Calls
You can initiate multi-party conference calls. Conferences are limited to
3 or 6 parties, depending on your network configuration.
Conferencing a New Call
Press the CONF key while on an active call.
The current call is placed on hold and an idle call appearance
is automatically selected. The
Dial the party you wish to add to the conference.
10 Tone Commander 8810 User Guide
CONF indicator lights.
After the added party answers, press the CONF key to
conference all parties together.
Repeat the above steps to add another party.
Conferencing a Held Call
Press the CONF ke y while you are on an active call with
another call on hold.
The current call is placed on hold and an idle call appearance
is automatically selected. The
Press the Call Appearance key for the held call you wish to
add to the conference.
CONF indicator lights.
Press the
Repeat the above steps to add another party.
CONF key to conference all parties together.
Dropping the Last Party
Press the DROP key to remove the last party added to a
conference.
Terminating a Conference
Replace the handset, press the SPKR key, or press the
HEADSET key to terminate a conference, removing you and
all other parties.
Depending on your network configuration, other parties in the
conference may remain connected or be disconnected.
Tone Commander 8810 User Guide 11
Using Network Features
Feature Activator keys access features provided by the telephone
network. A feature is active when the key’s red indicator is on.
Some commonly available features are listed below. Consult your
service provider for more information.
Call Forwarding
Forwards ringing calls to another number. When the Call Forward key
indicator is lit, incoming calls will be forwarded.
Privacy
Prevents other users from bridging on your active call.
Group Call Pickup
Answers a call ringing at another telephone in your workgroup.
Directed Call Pickup
Answers a call ringing at a specified telephone.
Automatic Callback (Recall)
Calls you when a dialed busy station becomes idle, then redials the
station when you answer.
Message Waiting
Lights the Message Waiting indicator on your telephone when you have
a voice mail message. Press the
messages – see page 20.
Voice mail services are provided b y yo u r telephone company;
consult your service provider for the access number and
operation instructions.
12 Tone Commander 8810 User Guide
VMAIL key retrieve voice mail
Using the Call Log
What does the Call Log Do?
The call log maintains a running list of the last 100 incoming or
outgoing calls from your telephone. You can view the caller ID number
(if available), the date and time of the call, and elapsed time for
connected calls.
Types of Calls in the Call Log
Unanswered Incoming Calls – calls that rang at your telephone, and
were not answered. Forwarded calls are not logged.
Answered Incoming Calls – calls that were answere d at your
telephone.
Outgoing Calls – calls originating from your telephone.
Viewing the Call Log
Press the LOG key.
SELECT CALL LOG TYPE
UNANS ANSWD OUT ALL
A password may be set to prevent unauthorized entry
into your call log. When prompted for a password,
enter your password with the dial pad. Press the OK
key after entering the password.
To change or remove the password, please refer to
page 50.
Select the type of call you want to view – UNANS
(unanswered), ANSWD (answered), OUT (outgoing), or ALL
(shows unanswered, answered, and outgoing calls).
The display will show the calling party number, called number
(or name if the call appearance key has been labeled), call
appearance number that the call was received on, time and
date of the call, and the call duration.
Tone Commander 8810 User Guide 13
FROM: 999-555-1001
ON: 555-1025 (CA3)
TIME: 9:11 AM
DATE: 1/24/2006
DURATION: 00:01:35
January 24, 2008 4:32 PM
CALL LOG TYPE:ALL CALLS
DIAL DELETE DIR TYPE
To view a previous (older) call in the log, press the Down
Arrow key.
To return to the last displayed (newer) call in the log, press the
Up Arrow key.
To delete the displayed call from the log, select DELETE.
To add a caller to the Call Directory, select DIR. You will then
be prompted to select a key and enter a key label – see page
29.
To view other call types, select TYPE, and then select a call
type.
Shortcut to the Unanswered Call Log
If any calls ringing at your telephone were unanswered,
UNANS will appear in the display. You can select UNANS to
enter directly into the Unanswered call log. After you have
viewed the unanswered call log, the UNANS display indication
will clear until new calls are received.
14 Tone Commander 8810 User Guide
Dialing a Call Log Entry
With the call you want to dial showing in the call log display,
select DIAL.
3=Dial:
9995551234
An idle call appearance will be automatically selected. The
directory number from the log will be shown in the second line
of the display. For outgoing calls, all digits that were dialed to
complete the original call are shown.
Add any required prefixes, such as ‘9’ for outside line access
and ‘1’ for long distance, and then press the softkey under the
directory number to dial the digits displayed.
3=91
9995551234
Tone Commander 8810 User Guide 15
Using the Call Director y
Earl Snyder
Christie Ramos
Kody Levett
What is the Call Directory?
The Call Directory is a softkey-based speed dialing system that can
store up to 100 entries. A name display identifies each entry. Use the
directory to store frequently-dialed numbers when additional Speed
Dial keys are not available.
Directory entries are displayed on 10 screen pages, with 10 entries per
page. The current directory page number (1-10) will be shown under
the time display.
Dialing from the Call Directory
Press the DIR key.
Addie McCrady
To add or change directory entries, see page 39.
16 Tone Commander 8810 User Guide
April 21, 2008
4:23 PM
DIRECTORY PAGE 1
VIEW EDIT SORT SWAP
To see a different directory page, select a page by pressing a
dial pad key (1-9, or 0 for page 10), or press the Up Arrow or
Down Arrow key until the desired page is displayed.
Press the multifunction key that is next to the number you
want to dial.
To exit the Call Directory, press the
OK key or the DIR key.
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