Teo 8610 Installation

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Page 1

.Tone Commander Systems, Inc.

11609 49

Mukilteo, WA 98275-4255

(800) 524-0024 (425) 349-1000

www.tonecommander.com

Place West

Fax (425) 349-1010

8610 / 8620

ISDN Telephone

Installation

Instructions

13-280116 Rev. C

July 2008

Page 2

Tone Commander 8610/8620 Installation Instructions

Changes in this revision:

• Stand mounting instructions are clarified.

This manual applies to 8610/8620 software version 01.07.xx

Tone Commander is a registered trademark of Tone Commander Systems, Inc.

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Contents

Introduction ..................................................................................................................................................... 5

General Features ...................................................................................................................................... 5

Models/Options ......................................................................................................................................... 5

Controls and Indicators ............................................................................................................................. 7

Installation ....................................................................................................................................................... 9

Ordering ISDN Service .............................................................................................................................. 9

8610T/8620T Installation........................................................................................................................... 9

8610U/8620U Installation ........................................................................................................................ 12

Desktop Installation ................................................................................................................................. 13

Wall Mounting ......................................................................................................................................... 15

Configure the Set .................................................................................................................................... 17

Label the Set ........................................................................................................................................... 18

Installation Options ...................................................................................................................................... 19

Installation Options Menu ....................................................................................................................... 19

SPID Entry .............................................................................................................................................. 20

Parameter Download ........................................................................................................................... 20

Configuring Keys and Indicators ............................................................................................................. 21

Terminal Mode ........................................................................................................................................ 26

Installation Password .............................................................................................................................. 27

Reset to Factory Default Settings ........................................................................................................... 28

Voice Announce ...................................................................................................................................... 29

Administration Options ................................................................................................................................ 31

Administration Options Menu .................................................................................................................. 31

Local Inspect ........................................................................................................................................... 31

Version .................................................................................................................................................... 34

Test ......................................................................................................................................................... 35

Diagnostic Display ................................................................................................................................... 37

Restart ..................................................................................................................................................... 37

Viewing the Error and Download Logs .................................................................................................... 37

Troubleshooting ............................................................................................................................................ 39

Inoperable Telephone Recovery Procedures ......................................................................................... 39

Telephone Configuration Troubleshooting .............................................................................................. 40

Appendix A Ordering ISDN Service .......................................................................................................... 41

Recommended Button Assignments ....................................................................................................... 42

Appendix B Setup Menu Tree

Appendix C Warranty and Service ............................................................................................................ 47

Appendix D Specifications ........................................................................................................................ 48

Factory Default Settings .......................................................................................................................... 49

Appendix E UL/FCC Statements .............................................................................................................. 50

................................................................................................................... 43

13-280116 Rev. C Page 3

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Tone Commander 8610/8620 Installation Instructions

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Page 5

Introduction

For operation instructions and user setup options, please refer to the 8610/8620 User Guide, doc. #14-280195.

General Features

Tone Commander 8610 and 8620 ISDN Telephones are easy to use multiline terminals with advanced automatic setup capabilities. S/T and U interface models are available with 10 or 20 call appearances. The phones support a wide variety of ISDN platforms listed in Appendix D.

Features of the 8610 and 8620 include:

• AutoSPID and Parameter Download • Automatic Switch Type Detection

• Call Log • Message Waiting Indication

• Call Timer • Ringing Control for Shared Lines

• Last Number Redial • Flexible Ringing Options

• Speed Dial • Desktop or Wall Mounting

• Hot Key Dialing • Integrated Speakerphone

• Direct Station Select • Voice Announce

• Call Directory • Handset or Headset Operation

Models/Options

Several 8600 series ISDN telephone models are available. The models differ in the number of multifunction keys provided and type of ISDN connection.

The S/T models require an external NT1 Network Termination, such as Tone Commander’s NT1U-223TC (rack mount) or NT1B-300TC (standalone). Two S/T telephones can share a si ngle ISDN line in a multipoint arrangement.

_____________________________________________

______________________________________________

U models include a built-in NT1, allowing direct connection to the ISDN line. An additional S/T jack allows another terminal device to be connected to the network through the built-in NT1.

Options include the 8030X Button Expansion Module, which adds 30 multifunction keys to any 8610 or 8620 phone, the 8001TA RS-232 Terminal Adapter for interfacing the phone with any TAPI-compliant Windows application, the 8002TA Analog Port Terminal Adapter for interfacing with any standard analog telephone device, and the 8003TA Terminal Adapter, which combines the features of the 8001TA and 8002TA. The 8030X Button Expansion Module can be combined with any of the terminal adapter options.

Basic

Model 8610T

8620T 8610U 8620U

13-280116 Rev. C Page 5

Multifunction Keys

10 (40 with 8030X) S/T 20 (50 with 8030X) S/T 10 (40 with 8030X) U 20 (50 with 8030X) U

ISDN

Connection

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Tone Commander 8610/8620 Installation Instructions

8610

8620 with 8030X Button Expansion Module

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Introduction

Controls and Indicators

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1) Display – shows the call state, caller ID, dialed digits, network call control messages, and elapsed time during calls. When not on a call, the date, time of day, and softkey options are displayed.

The viewing is primarily set by selecting the high or low base mounting position (page 13). Viewing angle display clarity can be altered by adjusting the display contrast.

2) Softkeys – select the function displayed above the key on the second line of the display.

CALL Key – selects the Call Directory, Call Log, and Call Identification Display modes.

SETUP Key – enters Setup Mode.

DONE Key – exits the current menu, saves any changes made, and returns to the previous menu

options.

7) Message Waiting Indicator – a bright red indicator is lit when messages are waiting, controlled by the network.

Key – cycles through the menu option groups in Setup Mode.

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Tone Commander 8610/8620 Installation Instructions

8) Multifunction Keys – select call appearances, activate network features, or dial personal speed dial numbers. Red and green indicators on the keys show call appearance and feature status. The optional 8030X Button Expansion Module provides 30 additional multifunction keys.

Call Appearance State Indication

Idle

Call Ringing

In Use by You

On Hold by You

In Use at Another Terminal

or an Activated Feature

On Hold at Another Terminal

Green – on steady

OFF

Green – flashing

Green – winking

Red – on steady

Red – winking

9) Volume Keys – adjust the receiver/speaker volume when on a call; adjust the ringer volume when onhook.

10)

MUTE Key – mutes the microphone when using the speakerphone or handset/headset. A red indicator

on the key is lit when mute is active.

11)

SPKR (Speaker) Key – activates the speakerphone. A green indicator on the key is lit when the

speakerphone is in use.

12) Dial Pad – dials telephone numbers, and sends DTMF tones to external equipment such a s voice mail systems. The dial pad is also used for number entry during setup.

13)

TRAN (Transfer) Key – places the current call on hold, and selects an idle call appearance for

transferring the call. A second press completes a transfer.

14)

CONF (Conference) Key – adds other parties to a conference call.

15)

DROP Key – removes the last party added to a conference call, or disconnects you from a call and

returns new dial tone when not in conference mode.

16)

HOLD Key – places a call on hold.

17) Microphone – used for hands-free (speakerphone) calling; located in front of the Hold key on the bottom of the telephone.

18) Handset/Headset Jack – a jack on the side of the telephone connects to the handset or a standard headset.

19) Telephone Identification Label Area – indented area for a directory number label. Use ½” x 1¾” adhesive labels (Avery 8167 / 5267 or equivalent).

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Installation

Ordering ISDN Service

ISDN ordering forms may be supplied by your service provider. You can also print forms using the PCbased Configuration Wizard. Please refer to Appendix A in this manual.

Consult your service provider to plan your service installation. Allow adequate time after cutover for testing of all call appearances and programmed features. Ask your service provider for your SPID numbers, and confirm the installation date.

8610T/8620T Installation

S/T models require an external NT1, such as the Tone Commander NT1U-223TC or NT1B-300TC.

________________________________________

_______________________________________

Set the Termination Switches on the Telephone and NT1

Set the termination switches on the bottom of the telephone and on the NT1 to match the termination impedance to your premises wiring configuration. Several typical wiring configurations are shown below, with the appropriate switch setting.

Available switch settings are OFF and 100 ohms.

We recommend the use of Category 3 or better unshielded twisted pair cable with T568A or T568B connector wiring. Distances shown are the maximums for 24-gauge cable, and may vary for other cable types.

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Tone Commander 8610/8620 Installation Instructions

Basic Multipoint:

(recommended for most applications)

Short Multipoint:

Extended Point-to-Point:

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Installation

Line and Power Connections

Power for the telephone may be provided on PS1 (phantom power on the transmit and receive pairs from the NT1) or PS2 (power on pins 7 and 8). Tone Commander manufactures NT1 products that supply power on both PS1 and PS2. Contact Tone Commander or visit www.tonecommander.com for more information.

WARNING: If a separate power supply is used to provide PS2 power to the telephone, make sure that the output ground of the NT1 power supply and the PS2 power supply are connected (with the correct polarity) to a common ground reference point or electrical damage to the telephone may occur.

• Set both power jumpers to PS1 or PS2 as required. PS2 powering is used in most applications.

• Using an 8-conductor line cord, connect the S/T IN jack on the telephone to the TERMINAL jack on the

NT1. Route the cord under the guide tabs in the phone base.

Wire Color

Pin # Signal

T568 A

5 Tx- WHT-BLU WHT-BLU 4 Tx+ BLU BLU 1

unused

3 Rx+ WHT-ORN WHT-GRN 6 Rx- ORN GRN 7 -48V WHT-BRN WHT-BRN 8 GRD BRN BRN

* T568 B jacks are recommended; they allow conventional statio n pair ordering when connecting to

S/T punchdown blocks on NT1 racks.

WHT-GRN WHT-ORN

GRN ORN

T568 B *

(AT&T 258A)

Modular Jack Pinout

Handset/Headset

• Plug the supplied handset or a compatible headset into the jack on the left side of the telephone.

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Tone Commander 8610/8620 Installation Instructions

8610U/8620U Installation

U models include a built-in NT1. Optional external ISDN S/T Terminal Equipment may share the telephone's ISDN line by connecting to the S/T jack on the telephone.

If you are not using external Terminal Equipment, no termination switch setting is required.

______________________________________

Set the Termination Switch on the Telephone

If external Terminal Equipment (TE) is connected, set the termination switch on the bottom of the telephone to match the termination impedance to your premises wiring configuration. Two typical wiring configurations for connecting external TE are shown below, with the appropriate switch settings.

Available switch settings are 50 and 100 ohms.

Basic Multipoint:

(recommended for most applications)

Extended Point-to-Point:

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Installation

Line and Power Connections

• Using an 8-conductor line cord, connect the U IN jack on the telephone to the line jack. The 8610U and 8620U can be locally powered by a Tone Commander 901034 Desktop Power Supply.

This may be ordered with a phone as the –PWR1 Option.

• Plug the power supply barrel connector into the round jack on the back of the phone.

• When all other connections are completed, connect the power supply to a standard 120 VAC, 60 Hz

grounded power outlet.

Power can also be provided by an external -48 VDC source, such as a Tone Commander PS-50 ISDN Power Supply, on pin 7 (-) and pin 8 (+) of the U IN jack.

Select only one powering method; DO NOT connect the local power supply and power over the line cord simultaneously!

An additional terminal may be connected to the S/T OUT jack, which supplies PS1 and PS2 output power.

Handset/Headset

• Plug the supplied handset or a compatible headset into the jack on the left side of the telephone.

Desktop Installation

The stand can be installed in two positions for desktop use. Select the position that provides the best screen readability and easy control operation for the phone’s location.

• If you need to remove the stand, press it down to disengage the snap tabs, and then lift off the stand. The low desktop stand position is shown; the removal procedure is the same for high desktop and wall

mount positions.

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Stand Removal

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Tone Commander 8610/8620 Installation Instructions

• Rotate the stand as needed; refer to the pictures below.

• To install the stand, insert the tabs on the telephone into the large openings in the stand’s upper sl ots,

and then press the stand toward the top of the telephone until it locks into place.

If you are installing an 8030X Button Expansion Module on the phone, use the double-width stand included with the 8030X.

Low Desktop Position

High Desktop Position

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Installation

Handset Retainer Clip, Low Desktop Applications

For low desktop position use, the handset retainer clip should be installed in the default position, without the tab protruding into the hookswitch area. Rotate the clip for high desktop applications – see page 16.

Wall Mounting

The phone stand and handset retainer clip must be rotated for wall mounting.

• Remove the stand from the phone base – see page 13.

• Rotate the stand as shown below.

• To install the stand, insert the tabs on the telephone into the large openings in the stand’s upper sl ots,

and then press the stand toward the top of the telephone until it locks into place.

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Tone Commander 8610/8620 Installation Instructions

Attaching to a wall mount jack

• Plug an 8”, 8-pin line cord into the S/T IN jack (8610/8620T) or the U IN jack (8610U/8620U) on the telephone. If you do not have one, you can obtain an 8” line cord by calling Tone Commander Technical Support at (800) 524-0024.

• Hold the telephone next to the wall mount jack. Plug the line cord into the jack.

• Hang the telephone on the wall plate mounting studs. The top mounting stud fits into the keyhole slot in

the phone expansion cover or optional Terminal Adapter, and the bottom stud slides into the ‘U’-shaped slot in the wedge base. Press down firmly to lock into place.

Handset Retainer Clip, Wall Mount or High Desktop Position Applications

Pull out the handset retainer clip as shown. Rotate the clip 180°, and then re-insert the clip. The tab should protrude into the hookswitch area for wall mount or high desktop position use

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Installation

Configure the Set

ISDN configuration is performed automatically in many cases. The telephone set will detect the switch type, set the SPID number, and download other setup parameters when these features are available from the Telco central office.

You will be prompted for any required setup information that cannot be set automatically.

____________________________________________

Initialization

A self-test is performed upon power up. Press any key to begin initialization with the network. Unattended initialization begins automatically after a short random time interval. This delay prevents multiple terminals at a site from initializing simultaneously after a power outage.

The display will show progress while establishing the communication layers. When all three communication layers are established, the TEI (Terminal Endpoint Identifier) and switch type will be shown for two seconds.

L1:OK L2:OK TEI:123 L3:OK SWITCH=5ESS NI-X

SPID Entry

The SPID number will be assigned automatically if the network supports AutoSPID. If there is more than one SPID available for your terminal, you will be prompted to select your primary telephone number.

If AutoSPID is not supported, you will be prompted to enter the phone’s primary telephone number, which is used by the phone to generate a SPID number. Enter the number with the dial pad, and then press the

DONE key.

National ISDN – enter your full 10-digit (including area code)

5ESS Custom ISDN – enter your 7-digit

BKSP (backspace) deletes the previous digit.

telephone number

ENTER PRIMARY PHONE # 999-555-1243 ←BKSP

Parameter Download (National ISDN only)

Parameter Download is a network feature that Identifies Call Appearance and Feature Activator keys that are assigned to your line so that your phone may be configured automatically.

Note: Speed Dial, DSS keys, and other user preference settings are not

Download.

If Parameter Download is not supported, the following screen may appear momentarily, prom pting you to manually configure the telephone at a later time (see page 20).

configured by Parameter

NO PARAMETER DOWNLOAD PRESS SETUP TO CONFIGURE

Automatic Button Detection (5ESS Custom ISDN only)

Press each multifunction key. The phone will discover the key's network assignment. Keys that have no network assignment may be used for speed dialing – please refer to page 24.

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Tone Commander 8610/8620 Installation Instructions

Firmware Updates

Call Tone Commander technical support at (800) 524-0024 to get information on firmware updates.

Using Local Inspect to Verify Keys

Local Inspect allows you to identify the call appearance or feature assignment of each configured key, directory number bearer capabilities, and the feature indicator assignment for the Message Waiting Indicator. Please refer to page 31.

Label the Set

Label the multifunction keys with the telephone number, feature name, speed dial party name, or other appropriate designation. A perforated label sheet is provided with the telephone.

The 8610/8620/8810 User Setup Program allows you to set up key labels, Speed Dial keys, Voice Mail Menu keys, and the Call Directory using a Windows PC interface. The phone setup information can be read from the phone, saved to disk, and loaded into an 8610, 8620, or 8810 telephone that is equipped with an 8001TA or 8003TA Terminal Adapter. The program will also print key labels for the 8030X Button Expansion Module and 8610/8620 telephones. You can download this program from www.tonecommander.com; please refer to Appendix A on page 41.

Install the key label overlays by inserting the tabs into the openings on the phone. A space is provided beneath the handset for a directory number label. Use ½” x 1¾” adhesive labels

(Avery 8167 / 5267 or equivalent).

________________________________________________

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Installation Options

•

Options in this section are typically set at the time of installation. Many options can be set automatically by the AutoSPID, Automatic Switch Detect, and Parameter Download features, if supported on the network.

The following options can be changed from the Installation Options menu:

• SPID

• Parameter Download

• Terminal Mode

• Keys and Indicators

Installation Options Menu

You can enter the Installation Options menu when the phone is idle.

Press the

SETUP key.

_____________________________________

Installation Password Reset to Default Settings Voice Announce

SETUP MENU INSTL ADMIN USER POTS

Select INSTL.

INSTALLATION OPTIONS → SPID PARAM KEYS MSG

When Æ appears in the top line of the display, you can press the menu selections.

INSTALLATION OPTIONS → MODE PASSWD RESET VA

key to see additional

Note: The POTS option is only available when the 8002TA or 8003TA Analog Port Terminal Adapter is

installed. The PARAM and MODE options are only available with National ISDN.

A password may be set to prevent unauthorized entry into the Installation Options menu. When prompted for a password, enter your password with the dial pad. Press the DONE

key after entering the password. To change or remove the password, please refer to page 27.

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Tone Commander 8610/8620 Installation Instructions

SPID Entry

A unique SPID (Service Profile IDentifier) is required for operation of the 8610/8620. If the network supports AutoSPID, a SPID that is assigned to your ISDN line can be automatically selected. If National ISDN generic SPID assignments are used by your service provider, your SPID will consist of your primary telephone number followed by “0101” (e.g., 42534910000101). Contact your network service provider for your telephone’s SPID.

From the Installation Options menu, select SPID. (

__________________________________________________

SETUP → INSTL → SPID)

ID=42534910000101 ←BKSP CLEAR

Using the dial pad, enter the SPID number supplied by your network service provider.

If you need to make corrections, select

CLEAR removes all digits, allowing you to start over. When digits have been entered, press the

press the

SETUP key to exit Setup Mode.

BKSP (backspace) to delete the previous digit.

DONE key to return to the Installation Options menu or

Parameter Download _________________________________________ (National ISDN only)

ISDN Parameter Download is an automated feature for configuring Call Appearance and Feature Activator keys. If configured for auto download, a Parameter Download is executed when the phone initializes with a new SPID, or when requested by the network, due to a line configuration change.

Note: Speed Dial and DSS keys are not

From the Installation Options menu, select PARAM. (

SETUP → INSTL → PARAM)

configured by Parameter Download.

PARAMETER DOWNLOAD START AUTO

Starting a Download

Select START to manually initiate a Parameter Download.

Enabling/Disabling Automatic Download

Select AUTO.

AUTO DOWNLOAD=ENABLED ENABLE DISABLE

Select ENABLE or DISABLE.

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Installation Options

Configuring Keys and Indicators

If the network does not support Parameter Download, you can assign call appearances, directory numbers and feature activators using this option.

From the Installation Options menu, select KEYS. (

SETUP → INSTL → KEYS)

The status indicator for each key will indicate the current setting:

Green – Call Appearance or DSS

Red – Feature Activator

Off – Unused or Speed Dial

On the phone or Button Expansion Module, press the multifunction key to be programmed. The selected key’s indicator will alternately flash red and green.

________________________________

12=CADN → CADN FA DSS SPDIAL

12=CADN → UNUSED

Select CA/DN (Call Appearance /Directory Number), FA (Feature Activator), DSS (Direct Station Select), SPDIAL (Speed Dial), or UNUSED from the menu.

Programming procedures for each key type are described below.

Call Appearance / Directory Number Keys

These “line” keys are used to place and answer calls. If you have BASIC service or are connected to a Nortel Meridian 1 Option Series PBX, each directory number key is assigned a unique directory number. If you have CACH EKTS service, one directory number may be assigned to multiple Call Appearance keys; multiple calls can be handled on one directory number.

Enter the assigned directory number with the dial pad. For the Nortel Meridian 1 Option Series PBX, enter the same number of digits used in the PBX

dialing plan (2 to 7 digits).

If you need to make corrections while entering numbers, select previous digit.

You can press the

DONE key to return to key selection.

BKSP (backspace) to delete the

12=CADN# 5559876 ←BKSP ORIG RESERV

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Tone Commander 8610/8620 Installation Instructions

Automatic Call Appearance Selection

A call appearance is automatically selected when originating a new call, answering an incoming call, or conferencing or transferring a call. Three configuration options determine how call appeara nces are selected:

Call Preference (User option) – determines whether a new call is originated when you lift the han dset or press the Spkr key. If set to NONE, you must manually press a Call Appearance key to originate a call.

Originating DN – only call appearances with this option set to YES will be automatically selected for call origination.

CA Reservation – within the group of originating DNs, call appearances set for NOT RESERVED are selected first, followed by OUTGOING ONLY, followed by OUT/PRIORITY call appearances (OUTGOING ONLY call appearances are selected first for conferencin g and transferring). Within each subgroup, call appearances are selected in ascending order. INCOMING ONL Y call appearances are never selected for an outgoing call. If an idle CA is not found, “SELECT AN IDLE LINE” is displayed.

To change the Originating DN assignment

Select ORIG. Select YES or NO from the Originating DN menu. Press the

To change call appearance reservation

Select RESERV. Select the call appearance reservation for this CA/DN.

Press the

DONE key to return to the CA/DN menu.

OUT – Originate (outgoing calls) only. IN – Terminate (incoming calls) only. PRI – Outgoing or priority incoming calls only. NOT – Not Reserved - default value for all keys.

DONE key to return to the CA/DN menu.

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Installation Options

Feature Activator Keys

Feature Activator keys must be configured to match network feature activator codes that have been assigned to your line.

Using the dial pad, enter the feature activator code assigned by your network service provider.

If you need to make corrections while entering numbers, select previous digit.

BKSP (backspace) to delete the

10=NETWORK FA#59 (CALL) ←BKSP CALL

Select CALL if a call needs to be originated when the feature is activated. When enabled, (CALL) will appear in the top line of the display as shown above.

With CALL enabled, the feature is always activated within the context of a call. Features that need to originate a call include Call Forward (on Siemens EWSD), ICM intercom (on Nortel DMS-100), and Call Pickup.

If the phone is on-hook when a Feature Activator key with CALL enabled is pressed, a new call will be originated. If the phone is already off-hook when the feature key is pressed, the feature will be activated within the context of the current call.

The CALL feature is not used with Lucent 5ESS Custom ISDN and Avaya Definity Custom ISDN.

Press the Setup Mode.

DONE key twice to return to the key selection menu or press the SETUP key to exit

DSS Keys

DSS keys are a special type of Call Appearance/Directory Number keys that are programmed with speed dial numbers to provide Direct Station Selection. When the call appearance is idle or busy, DSS keys act like Speed Dial keys, to call a station. When ringing, DSS keys act like CA/DN keys, to answer a call. The LED indicator on the key shows the status of the station’s call appearance (idle, ringing, hold, busy).

Shared call appearances for stations you wish to monitor must be configured on your ISDN line. You must program the DSS number to dial the monitored station on your phone (even if Parameter Download is provided).

If the Call Appearance/Directory Number is not shown in the top line of the display, you can enter a reference directory number for the monitored station with the dial pad. This number is not required for operation.

If you need to make corrections while entering numbers, select previous digit.

BKSP (backspace) to delete the

08=DSSDN# 5559876 ←BKSP DSS#

Select DSS#.

1001 ←BKSP CLEAR PAUSE

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Tone Commander 8610/8620 Installation Instructions

Using the dial pad, enter the number you would dial to call the monitored station. CLEAR removes all digits, allowing you to start over.

Press the exit Setup Mode.

DONE key three times to return to the key selection menu or press the SETUP key to

Speed Dial Keys

Unused keys not assigned for call appearances or feature activators may be used as Speed Di al keys. Dialing strings can include network feature activator codes, to simplify the use of feature s su ch as Directed Call Pickup and Call Forwarding. Speed Dial keys may also be programmed from the User Options menu.

←BKSP FA PAUSE

The currently programmed dial string, if any, will be shown in the display. Enter digits (24 maximum) with the dial pad.

After entering the first digit, pause, or feature activator, the FA softkey will be replaced by CLEAR.

5551234 ←BKSP CLEAR PAUSE

If you need to make corrections while entering numbers, select previous digit.

CLEAR removes all digits, allowing you to start over. A Speed Dial key will revert to 'Unused' if saved with a cleared dial string.

“Smart” Pauses

Pauses are entered with the PAUSE softkey, and are shown in the display as a P character. The first pause in a dial string will wait until the call is answered; additional pauses delay dialing for one second. Enter multiple pauses to increase the delay time.

5551234P1P12 ←BKSP CLEAR PAUSE

BKSP (backspace) to delete the

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Installation Options

Feature Activator Codes

You can use Local Inspect (page 31) to view the codes assigned to Feature Activator keys on your telephone, or consult with your network service provider for the required codes.

Feature Activator (FA) numbers are entered with the FA softkey, and are shown in the display as an F character. F must be the first character in the dialing string; the two numeric digits

immediately following the F indicate the network feature activator code. The FA softkey is only available when no digits have been entered.

←BKSP FA PAUSE

After entering F, the FA softkey will be replaced by CLEAR. In the example below, the Speed Dial key sends feature code ‘57’ (Call Forward) followed by the

directory number ‘555-1234’.

F575551234 ←BKSP CLEAR PAUSE

When digits have been entered, press the press the SETUP key to exit Setup Mode.

DONE key twice to return to the key selection menu or

Message Waiting Indicator

The Message Waiting indicator must be configured to match the assigned network feature indicator code.

From the Installation Options menu, select MSG.

SETUP → INSTL → MSG)

(

MESSAGE=NETWORK FI#63 ←BKSP

Using the dial pad, enter the feature indicator code assigned by your network service provider. In most cases, this is set to 63.

If you need to make corrections while entering numbers, select previous digit.

Press the exit Setup Mode.

DONE key twice to return to the Installation Options menu or press the SETUP key to

BKSP (backspace) to delete the

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Tone Commander 8610/8620 Installation Instructions

Terminal Mode (National ISDN only) ______________________________

If the network does not support Parameter Download, you must manually select the terminal mode.

From the Installation Options menu, select MODE. (

SETUP → INSTL → MORE

→ MODE)

TERMINAL MODE=CACH EKTS CACH BASIC MERID1

Select the terminal mode based upon the type of service that was ordered from your network service provider.

CACH – CACH EKTS (default). BASIC – Voice or Basic EKTS. MERID1 – Nortel Meridian 1 Option Series PBX.

In most cases, your phone service shoul d be configured for CACH EKTS. Press the

Setup Mode.

DONE key to return to the Installation Options menu or press the SETUP key to exit

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Page 27

Installation Options

Installation Password

You can set a password to prohibit unauthorized entry into the Installation Options menu. If a password is currently set, the display will prompt you to enter your password prior to making changes.

From the Installation Options menu, select PASSWD.

SETUP → INSTL → MORE

(

_________________________________________

→ PASSWD)

INSTALLATION PASSWORD SET CLEAR

Select SET.

NEW PASSWORD: ←BKSP

Enter a new 4 to 11 digit password with the dial pad.

If you need to change a password digit after entering it, select previous digit.

Press the

DONE key.

ENTER AGAIN:

BKSP (backspace) to delete the

←BKSP

Repeat the password when prompted to verify the new entry.

Press the “PASSWORD SET” will be displayed to confirm the new password.

DONE key.

PASSWORD SET

Record your password for future reference.

Press the Setup Mode.

DONE key to return to the Installation Options menu or press the SETUP key to exit

13-280116 Rev. C Page 27

Page 28

Tone Commander 8610/8620 Installation Instructions

Removing the Password

Select CLEAR. “PASSWORD CLEARED” will be displayed to confirm that the password has been removed.

PASSWORD CLEARED

Press the Mode.

DONE key to return to Installation Options menu or press the SETUP key to exit Setup

What to do if you lose your password

Contact your system administrator or call Tone Commander technical supp ort at (800) 524-0024 in the event you misplace your password. You will need to report the serial number of your telephone to receive a new password.

You can use the RESET option to remove all passwords. You must have access to the Installation Options menu, which may be password protected, to use this feature. This option will clear all programmed numbers and settings in your phone.

Reset to Factory Default Settings

Reset returns all settings to the factory defaults, and clears all speed dial numbers, logs, and passwords. This option is useful when moving the telephone to a new user or location.

Default values are listed in the table on page 49.

From the Installation Options menu, select RESET.

SETUP → INSTL → MORE

(

→ RESET)

_______________________________

RESET ALL SETUP OPTIONS? YES NO

Select YES to confirm the reset operation.

ALL SETTINGS CLEARED PHONE WILL BE RESTARTED

INITIALIZING...

Press the Mode. The phone will restart.

Page 28 13-280116 Rev. C

DONE key to return to Installation Options menu or press the SETUP key to exit Setup

Page 29

Installation Options

Voice Announce

This option allows certain incoming calls to be answered automatically by the speakerphone. Voice Announce calls are restricted to calls on selected Call Appearance/Directory Number keys. In addition, calls from specified directory numbers, and/or calls of a selected type determined by the ringing pattern can be restricted. The microphone can be automatically disabled for announcing only, or enabled to allow twoway conversations. Voice Announce can be enabled or disabled by the user at any time.

From the Installation Options menu, select VA.

SETUP → INSTL

(

______________________________________________

→ MORE

VOICE ANNOUNCE OPTIONS

→ VA)

KEYS DNs ALERT MUTE

Selecting CA/DN Keys

Select KEYS to designate individual call appearances that will accept Voice Announce calls. Use this setting to restrict Voice Announce calls to specific dialed directory numbers (e.g. non-listed private numbers).

SELECT VA KEYS GREEN=VA RED=AVAILABLE

All available CA/DN keys will light red, Voice Announce enabled keys will light green; all other keys will be off. Press desired call appearance keys to enable or disable the Voice Announce feature for selected keys.

Set all appearances of a directory number to the same Voice Announce setting.

Press the

Voice Announce configuration is not affected by Parameter Download, except when CA/DN key allocations change. The default Voice Announce setting for new CA/DN keys identified in a download is disabled.

DONE key when all Voice Announce keys have been selected.

Selecting Incoming Directory Numbers

CA/DN keys must be configured for Voice Announce before selecting incoming DNs.

Select DNs to restrict Voice Announce calls to specific callers (or groups of callers). The Calling DN templates are matched to the incoming caller ID to identify Voice Announce calls. You can enter up to three Calling DN templates.

CALLING DN#1=9995551* ←BKSP CLEAR ALL

Select ALL if you want to accept all incoming calls. To restrict Voice Announce calls to specific callers or groups, use CLEAR or

current entry, and then enter a combination of wildcards ( matches a single character) and numeric digits with the dial pad to allow individual callers or blocks of callers.

13-280116 Rev. C Page 29

matches any group of characters, #

BKSP to delete the

Page 30

Tone Commander 8610/8620 Installation Instructions

For example, 9995551* matches 999-555-1000 through 999-555-1999; 99955 510#0 matches 999-555-1010, 999-555-1020, etc. Non-numeric characters (such as hyphens) i n the incoming caller ID are ignored. Up to 10 digits (including wild cards) may be programmed in each template.

Enter all digit positions as shown in the display for an incoming call; in most cases, this will include the area code.

Press the When all Calling DN templates have been entered, press the DONE key.

key to enter additional Calling DN templates.

Selecting Alerting Patterns

Use the Alert option to allow only specific types of incoming calls (e.g. internal, external, intercom, etc.). CA/DN keys must be configured for Voice Announce before selecting alerting patterns.

Select ALERT to define a specific alerting pattern required to validate incoming Voice Announce calls.

ALERTING=ANY → ANY NORMAL DIST INTCOM

ALERTING=ANY → PRI

ANY – Accept any type of alerting (default value) NORMAL – normal alerting (pattern 0); typically used for internal calls. DIST – distinctive alerting-intergroup (pattern 1); typically used for external calls INTCOM – EKTS intercom (pattern 3); used for intercom calls PRI – distinctive alerting-special/priority (pattern 2); used for designated priority calls

Press the

DONE key after selecting the alerting pattern.

Automatic Muting

Select MUTE.

Select ON to automatically mute the microphone during a Voice Announce call, or OFF to enable two-way conversations.

Press the

DONE key after selecting the muting option.

AUTOMATIC MUTE=ON ON OFF

Page 30 13-280116 Rev. C

Page 31

Administration Options

•

The following test and diagnostic options are available from the Administration Options menu:

• Local Inspect

• Hardware Version

• Software Version

• Serial Number

Administration Options Menu

You can enter from the Administration Options menu when the phone is idle or during an active call.

Press the

SETUP key.

__________________________________

Test Functions Diagnostics Terminal Restart Error Log

SETUP MENU INSTL ADMIN USER POTS

Select ADMIN.

ADMINISTRATION OPTIONS → INSPCT VERS TEST DIAG

When Æ appears in the top line of the display, you can press the menu selections.

key to see additional

ADMINISTRATION OPTIONS → RESTART LOG

Note: The POTS option is only available when the 8002TA or 8003TA Analog Port Terminal Adapter is

installed.

Local Inspect

Local Inspect allows you to identify the call appearance/directory number or feature assignment of each configured key, directory numbers, and the feature indicator assignment for the Message Waiting Indicator. You can use Local Inspect after a Parameter Download to verify call appearance and feature assignments.

From the Administration Options menu, select INSPCT. (

SETUP → ADMIN

________________________________________________

→ INSPCT)

LOCAL INSPECT KEYS DNs MESSAGE

Select KEYS, DNs (Directory Numbers), or MESSAGE (Message Waiting Indicator). Each option is described below.

13-280116 Rev. C Page 31

Page 32

Tone Commander 8610/8620 Installation Instructions

Keys

Select KEYS. On the phone or Button Expansion Module, press the key that you want to inspect.

The key’s indicator will alternately flash red and green. Displays will vary depending upon the key type, as shown below.

When you are finished inspecting keys, press the press the SETUP key to exit Setup Mode.

Call Appearance/Directory Number Key

The display will show for the selected key:

• Key number, directory number

01=CADN# 999-555-1012 →

Press the

• Originate usage

• Call appearance reservation

key to view:

ORIGINATING DN? YES → RESERVED=OUTPRIORITY IN

DSS Key

The display will show for the selected key:

• Key number, directory number

• DSS number

DONE key to return to the Local Inspect menu or

05=DSSDN# 999-555-4251→ 4251

Press the

• Originate usage

• Call appearance reservation

key to view:

ORIGINATING DN? NO → RESERVED=NOT RESERVED

Page 32 13-280116 Rev. C

Page 33

Installation Options

Feature Activator, Conference, Transfer, or Drop Key

The display will show the key number, network feature activator number, and service description for the selected key.

07=NETWORK FA#56 (CALL) Call Pickup

(CALL) is displayed if the feature has been locally programmed to originate a call when activated (see page 23).

Speed Dial Key

The display will show the key number and programmed autodial string for the selected key.

08=SPEED DIAL 9995552341

Directory Numbers

Select DNs to view the list of directory numbers on this phone. The first line on the display will show the directory number, and ‘ORIG’ if this is an originating DN.

DN#999-555-8952 ORIG →

Press the Press the DONE key to return to the Local Inspect menu or press the SETUP key to exit Setup

Mode.

key to view additional directory numbers.

Message Waiting Indicator

Select MESSAGE. The Message Waiting indicator will light. The display will show the feature indicator number and the service description, if available. If the

service description on line 2 is blank after a National ISDN Parameter Downl oad, this feature has not been provisioned on your line.

MESSAGE=NETWORK FI#63 Message Waiting

Press the Mode.

13-280116 Rev. C Page 33

DONE key to return to the Local Inspect menu or press the SETUP key to exit Setup

Page 34

Tone Commander 8610/8620 Installation Instructions

Version

Use this option to view the telephone’s hardware version, software version, and serial number.

____________________________________________________

From the Administration Options menu, select VERS. (

SETUP → ADMIN

→ VERS)

VERSION SERIAL HW SW ADD-

Serial Number

Select SERIAL.

SERIAL# 90108307001

Hardware Version

Select H/W.

MODEL: 8620T TOP:280001J PCB:280016C

Software Version

Select S/W.

SW VERSION: 01.07.20

Optional Equipment Version

Select ADD-ON to display installed options.

ADD-ON VERSION 8030X 8003TA

Select the add-on model to view its software version.

MODEL:8030X BUTTON EXPAN VERSION: 05.01.01

Press the Setup Mode.

Page 34 13-280116 Rev. C

DONE key to return to the Administration Options menu or press the SETUP key to exit

Page 35

Installation Options

________________________________________________________

Test

Select this option to test the LCD display, LED indicators, and keys.

From the Administration Options menu, select TEST. (

SETUP → ADMIN

→ TEST)

TERMINAL TEST DISPLY KEYS 8030X

Display and LED Indicators

Select DISPLY.

LCD Display

Select LCD. All pixels (picture elements, or dots) on the display should turn dark.

Press any key to return the display to normal operation.

LED Indicators

Select RED to turn on all red indicators, and turn all others off. Select GREEN to turn on all green indicators, and turn all others off. Select OFF to turn off all indicators, or wait 5 seconds for automatic off. Press the

Mode.

DISPLAYLED TEST LCD RED GREEN OFF

████████████████████████ ████████████████████████

DONE key to return to the Terminal Test menu or press the SETUP key to exit Setup

13-280116 Rev. C Page 35

Page 36

Tone Commander 8610/8620 Installation Instructions

Keys

Select KEYS.

PRESS EACH KEY TO TEST OR GO OFF-HOOK TO EXIT

Press each key on the telephone (not on the Button Expansion Module), including the dial pad keys, one at a time.

A letter should appear in the display for each pressed key.

On 8610 models, 10 additional letters will appear after the first keypress, representing the 10 “missing” multifunction keys.

ABCDEFGHIJKLMNOPQRSTUVWX abcdefghijklmnopqrstuvwx

If all keys are operational, the following display will be shown. Press any key to return to the Terminal Test menu.

KEY TEST PASSED PRESS ANY KEY TO EXIT

If any key fails, or to exit before testing all keys, go off-hook with the handset or unplug the phone.

8030X Button Expansion Module

This option tests the keys and LED indicators on a 8030X Button Expansion Module. It is only available if a 8030X is connected to the phone.

Select 8030X.

PRESS EACH KEY ON 8030X PRESS DONE TO EXIT

Press each key on the 8030X, one at a time. The key's LED indicator should flash alternately red and green, and a number should appear in

the display for each pressed key.

123456789012345678901234 567890

After all keys have been tested, press any key to exit the test. You can also exit the test at any time by pressing the

menu or press the

SETUP key to exit Setup Mode.

DONE key to return to the Terminal Test

Page 36 13-280116 Rev. C

Page 37

Installation Options

Diagnostic Display

From the Administration Options menu, select. (

SETUP → ADMIN

The display will show the states of layers 1, 2, and 3, the Terminal Endpoint Identifier, and the network switch type.

___________________________________________

→ DIAG)

L1:OK L2:OK TEI=64 L3:OK SWITCH=5ESS NI-X

Press the Setup Mode.

Restart

Select Restart to reset the phone. If you are on an active call you will be disconnected. The call log will be cleared. No configuration parameters will be altered.

_____________________________________________________

From the Administration Options menu, select RESTART. (

SETUP → ADMIN

DONE key to return to the Administration Options menu or press the SETUP key to exit

→ MORE

→ RESTART)

RESTARTCLEAR CALL LOG? YES NO

Select YES to restart the phone.

Viewing the Error and Download Logs

From the Administration Options menu, select LOG.

SETUP → ADMIN

(

→ MORE

→ LOG)

VIEW LOG ENTRIES ERROR PARAM CLEAR

Select ERROR to view the error log or PARAM (National ISDN only) to view the Parameter Download log.

The most recent log entry will be shown. Press the Press the

Mode.

Clearing Logs

Select CLEAR to remove all entries from the error log.

MORE DONE key to return to the View Log Entries menu or press the SETUP key to exit Setup

key to view previous entries.

___________________________

Press the Setup Mode. The Parameter Download log is re-written each time a new downloa d is performed.

13-280116 Rev. C Page 37

DONE key to return to the Administration Options menu or press the SETUP key to exit

Page 38

Tone Commander 8610/8620 Installation Instructions

Page 38 13-280116 Rev. C

Page 39

Troubleshooting

Inoperable Telephone Recovery Procedures

If a telephone is unable to operate normally or remains locked-up in a particular state:

1. Press the select RESTART, and then select YES. This will cause the telephone to attempt re-initialization with the network. If full initialization is achieved, proceed to “Verify operation…”.

2. If the phone display is active, but the Setup Menu does not function, disconnect and reconnect the line cord or local power supply to cycle power on the phone. If full initialization is achieved, proceed to “Verify operation…”.

3. If the phone display is blank and there are no lit LEDs, for an 8610T or 8620T, verify connection to an external NT1 and verify power connection to the NT1. For an 8610U or 8620U, verify connection to an external power supply and make sure the line cord is plugged into the U IN jack on the phone. If power is connected to the phone, but the display remains blank, replace the phone.

4. If the phone appears operational but full initialization is not achieved, determine which protocol layer is not initializing by observing the startup diagnostic display.

Layer 1 (L1) does not initialize:

• For an 8610T or 8620T, locate the external NT1 device for the phone; verify connection between

the U (LINE) connector on the NT1 and the Telco ISDN line. For an 8610U or 8620U, verify connection between the U IN jack on the phone and the Telco ISDN line.

• If the external NT1 indicates Terminal Error, verify connection and correct polarity of all wire pairs

between the phone and the S/T (TERMINAL) connector on the NT1. On a multipoint line, verify correct connections and polarity to the partner phone as well. Verify termination settings on both phones and the NT1 (see page 9).

• For a standalone or single rack-mount NT1, press the NT1 reset button or cycle NT1 power by

temporarily disconnecting its stand-alone power supply or removing the NT1 from the rack. CAUTION: If you remove an NT1U-223TC triple NT1 circuit card from the rack, it will disrupt service to the other two NT1 circuits; plan accordingly.

• The network may take up to 3 minutes to synchronize L1 and L2 with the phone. If there is an

external NT1, verify correct line and terminal status indications on the NT1. Follow additional troubleshooting procedures in your NT1 documentation.

• When Layer 1 is fully initialized, the display will indicate L1:OK

SETUP key; the Setup Menu should be displayed. Select ADMIN, press the MORE

key,

Layer 2 (L2) does not initialize within a few minutes:

• Repeat Step 1 (restart phone). If problem persists, contact your service provider.

• When Layer 2 is fully initialized, the display will indicate L2:OK and show the TEI number assigned

by the network.

Layer 3 (L3) does not initialize within one minute after L2:OK:

• Verify correct SPID number is programmed and that it is not already in use (on a multipoint line).

• Verify that your service provider has not changed SPID formats or area codes on your ISDN line.

(National ISDN SPID formats include the area code.)

• When Layer 3 is fully initialized, the display will temporarily show L3:OK and indicate the network

switch type before returning to the normal idle display.

Verify operation of the phone after full initialization:

1. Go off-hook on an idle line. The selected key should light green and you should hear dial tone.

2. Dial a valid directory number for a test call. Verify that the call is successfully completed.

13-280116 Rev. C Page 39

Page 40

Tone Commander 8610/8620 Installation Instructions

Telephone Configuration Troubleshooting

Symptom Check Fix

Inbound calls to a specific line cause the LED to flash, but there is no audible ringing.

A specific line is selected that is supposed to have dial tone, but there isn’t any.

All inbound calls appear on CA1. Outbound calls cannot be made.

Ringing calls are not answered when going off-hook.

“RINGER OFF (VOL^ = ON)” is displayed when idle.

SETUP → USER

RING → CONTROL > Select line key

SETUP → INSTL

KEYS > Select line key

SETUP → INSTL MORE

SETUP → USER MORE

→ MODE

→ PREF

→

Press the Vol5 key while not call to enable the ringer.

> ALWAYS

> CA/DN

Select CACH, BASIC, or MERID1 as required by service provisioning.

> RING

on a

Using a specific headset, the voice level to other parties is not loud enough.

“SELECT AN IDLE LINE” is displayed when going off-hook or pressing the speaker key.

SETUP → USER MORE

HEAD → VOLUME

Originating DN and Call Appearance Reservation settings.

→ VOICE →

→

> XMT+ as many times as required

See page 22.

Page 40 13-280116 Rev. C

Page 41

Appendix A

Ordering ISDN Service

Setup Wizard

The 8610/8620/8810 User Setup Program allows you to set up key labels, Speed Dial keys, the Call Directory, and Voice Mail Menu keys using a Windows PC interface. The phone setup information can be read from the phone, saved to disk, and loaded into any 8810, 8610, or 8620 telephone that is equipped with an 8001TA or 8003TA Terminal Adapter. The program will also print key labels for the 8030X Button Expansion Module and 8610/8620 telephones.

For ordering ISDN service, and printing key labels for other Tone Commander phone models, use the ISDN Telephone Setup Wizard. You can download these programs, as well as label templates for Microsoft Word, from Tone Commander’s Web site at www.tonecommander.com.

Ordering Manually

Your service provider may have their own process and forms for ordering ISDN service. Contact them for instructions before you create your order.

Key Assignments

The 8610 and 8620 are compatible with all NIUF terminal packages and many other standard line configurations. If Parameter Downloading is available, the phone will automatically assign Feature Activator keys and codes to match almost any line configuration. Call appearances are always assigned in ascending order, starting with button #1. Feature activators are assigned in descending order, starting with button #10 on the 8610, #20 on the 8620, or the last button (#40 or #50) on the 8030X.

Use the table on the following page as a guide when assigning custom feature activators and indicators.

Where to Go for Help

If you need assistance ordering service, call Tone Commander Customer Technical Support at (800) 524-0024.

13-280116 Rev. C Page 41

Page 42

Tone Commander 8610/8620 Installation Instructions

Recommended Button Assignments

Network Button #

1 Call Appearance (PDN) 2 Call Appearances 3

. . .

. .

. 58 59 Additional Feature Keys 60 Conference * 61 Transfer * 62 Drop * 63 Message Waiting Indicator

Assignment

* National ISDN only; DO NOT assign these keys for 5ESS Custom ISDN.

With Parameter Downloading, the phone will automatically remap feature activators (othe r tha n Conference, Transfer, Drop, and Message Waiting) in descending order, starting with key 20 on the 8620 or key 10 on the 8610. For example, network feature key #59 will be assigned to key 10 on a 8610, #58 to key 9, etc.

Page 42 13-280116 Rev. C

Page 43

Appendix B

Setup Menu Tree

INSTL (Installation Options)

SPID (Service Profile Identifier) ...................................... page 20

PARAM (Parameter Download – National ISDN only) .... page 20

START (Start Download) AUTO (Automatic Download Enable/Disable)

KEYS .............................................................................. page 21

CA/DN (Call Appearance/Directory Number)

ORIG (Originating DN) RESERV (Call Appearance Reservation)

OUT (Outgoing Only) IN (Incoming Only) PRI (Outgoing/Priority Incoming) NOT (Not Reserved)

FA (Feature Activator)

CALL (Originate a Call – National ISDN only)

DSS (Direct Station Select)

DSS# (Enter/Edit DSS Dialing String)

SPDIAL (Speed Dial)

PAUSE (Dialing Pause) FA (Feature Activator)

UNUSED

MSG (Message Waiting Indicator) ................................... page 25

MODE (Terminal Mode – National ISDN only) ............... page 26

CACH (Call Appearance Call Handling EKTS) BASIC (Basic EKTS – National ISDN only) MERID1 (Meridian 1 Option Series PBX)

PASSWD (Installation Password) .................................. page 27

SET CLEAR

RESET (Reset to Default Settings) ................................ page 28

VA (Voice Announce) ..................................................... page 29

KEYS (CA/DN Keys that accept VA Calls) DNs (Incoming Directory Numbers) ALERT (Incoming Call Alerting Patterns) MUTE (Automatic Microphone Muting)

13-280116 Rev. C Page 43

Page 44

Tone Commander 8610/8620 Installation Instructions

ADMIN (Administration Options)

INSPCT (Local Inspect) .................................................. page 31

KEYS (Call Appearance and Feature Activator Keys) DNs (Directory Numbers) MESSAGE (Message Waiting Indicator)

VERS (Version) .............................................................. page 34

SERIAL (Serial Number) H/W (Hardware Versions) S/W (Software Version) [option model] (Optional Equipment Version,

if installed)

TEST ............................................................................... page 35

DISPLY (Display and Indicators)

LCD (Test LCD Display) RED (Test Red Indicators) GREEN (Test Green Indicators)

OFF (Turn All Indicators Off) KEYS (Test Phone Keys) 8030X (Test 8030X Keys and Indicators, if installed)

DIAG (Diagnostic Display) .............................................. page 37

RESTART (Restart/Clear Call Log) ................................ page 37

LOG (Error & Parameter Download Logs) ...................... page 37

ERROR (Error Log) PARAM (Parameter Download Log – Nat. ISDN only) CLEAR (Clear Error Log)

Page 44 13-280116 Rev. C

Page 45

Setup Menu Tree

USER (User Options)

Options in this menu are described in the 8610/8620 User Guide.

CLOCK (Set Time and Date)

KEYS

CA/DN Keys:

DSS (Direct Station Select)

DSS# (Enter/Edit DSS Dialing String)

CLEAR (Remove Dialing String) PAUSE (Dialing Pause)

CA/DN (No DSS)

Feature Activator Keys:

CALL (Originate a Call – National ISDN only)

Speed Dial Keys:

PAUSE (Dialing Pause) FA (Feature Activator) CLEAR (Remove Dialing String)

Unused Keys

DIR (Call Directory)

RING (Personal Ringing)

TONE (Ringing Tone)

ALL (All Keys use the same Ringing Tone)

OFFHK (Off-Hook Ringing)

NORMAL SINGLE (Single Burst)

CONTROL (Ringing Control)

ALWAYS (Ring Immediately) NEVER (Never Ring) WAIT2 (Wait 2 Ring Cycles / 12 seconds) WAIT3 (Wait 3 Ring Cycles / 18 seconds) WAIT4 (Wait 4 Ring Cycles / 24 seconds) WAIT5 (Wait 5 Ring Cycles / 30 seconds) WAIT6 (Wait 6 Ring Cycles / 36 seconds) WAIT7 (Wait 7 Ring Cycles / 42 seconds)

PREF (Off-hook Call Preference – National ISDN only)

RING (Answer Ringing Call) IDLE (Select Idle Call Appearance) NONE (Manual Call Appearance Selection)

VOICE (Voice Mode)

HAND (Handset) HEAD (Headset) VOLUME

RCV+/- (Receive Volume Up/Down) XMT+/- (Transmit Volume Up/Down, Headset only)

DISPLY (Display Contrast)

+ (Increase Contrast)

- (Decrease Contrast)

PASSWD (Call Log Password)

SET, CLEAR

13-280116 Rev. C Page 45

Page 46

Tone Commander 8610/8620 Installation Instructions

POTS (8002TA/8003TA Analog POTS Port Options)

Options in this menu are described in the 8002TA/8003TA Analog Port Terminal Adapter User Manual

RING (Ringing Control)

PRIV (POTS Line Privacy)

ON OFF

CALLWT (Call Waiting Alert)

CALLID (Caller ID Display and Tone) TONE (Call Waiting Tone only) DISABLE

ORIG (POTS Originating Call Appearance)

Page 46 13-280116 Rev. C

Page 47

Appendix C

Warranty and Service

Tone Commander Product Warranty

For a period of one year from date of dealer purchase, but not to exceed 16 months from date of manufacture, Tone Commander Systems, Inc. (Tone Commander) warrants its products to be free from defects in material and workmanship under conditions of normal use and service. Tone Commander shall, at its option, repair or replace any defective product which, in its opinion, has not been misused, damaged, or improperly installed.

Repair or replacement under this warranty will be performed at Tone Commander's factory. Authorization must be obtained from Tone Commander prior to returning a product for repair. Freight must be prepaid for all units returned to Tone Commander. Units repaired under warranty will be shipped UPS Ground (or equivalent), freight prepaid by Tone Commander.

Products that are older than the warranty period, but less than 7 years old, or still manufactured by Tone Commander may be repaired at the factory for a flat rate charge. Repaired out-of-warranty units are warranted for 90 days from the date of repair.

The repair or replacement of a product under this warranty represents the entire obligation of Tone Commander; Tone Commander shall not be liable for any special or consequential damages resulting from or caused by any defect, failure, incapacity or malfunction of any of its products.

The foregoing express warranty is in lieu of all other warranties, express or implied, including but not limited to any implied warranty of merchantability, fitness, or adequacy for any purpose or use, quality, productiveness or capacity; Tone Commander, to the extent permitted by law, hereby disclaims all such other warranties.

13-280116 Rev. C Page 47

Page 48

Appendix D

Specifications

Contents of Shipping Container

Telephone + Stand Handset Modular line cord Modular handset coil-cord Label Sheet Label Overlay User Guide

Standards Compliance

ANSI T1.601-1992 and T1.605-1991 National ISDN, Lucent 5ESS Custom ISDN FCC Part 15 FCC Part 68 Hearing Aid Compatible FCC Part 68 Volume Control Requirements UL, cUL Listed

Network Switch Compatibility

Lucent 5ESS – National and Custom ISDN Avaya Definity, Multivantage, and Communication Manager PBX – National and Custom ISDN Nortel DMS-100 – National ISDN Nortel Meridian 1 Option Series PBX – National ISDN Siemens EWSD – National ISDN Lucent/AG Communication Systems GTD-5 – National ISDN

Power Requirements

PS1 (phantom) or PS2 (pins 7 and 8) 24 to 56.5 VDC @ 2 W max. per terminal (excluding wiring losses)

Physical Dimensions

9.6” W x 8.0” D x 3.5” H, excluding handset

Weight

2.3 lbs., including stand and handset

Environmental

Operating Temperature: 32° to 104° F (0° to 40° C) Storage Temperature: 32° to 122° F (0° to 50° C) Humidity: 5% to 95% non-condensing

13-280116 Rev. C Page 48

Page 49

Factory Default Settings

Specifications

Parameter

Auto Param. Download CA Reservation Call Log Password Call Preference

Clock

Conference Display Contrast Drop Handset Volume Headset Volume Install Menu Password Message Waiting Multifunction Keys 1-3

Default Value

(National ISDN)

Enabled Not Reserved Not Reserved None None Ring (Network Controlled) * Time of the last

error log entry FA/FI=60 Level 5 Level 5 FA/FI=62 Level 3 Level 3 Level 3 Level 3 None None FI=63 FI=63 CA/DN CA/DN

Default Value

(5ESS Custom ISDN)

N/A

Time of the last error log entry

N/A

Multifunction Keys 4+ Off-hook Ring Originating DN Ringer Volume Ringing Control Ringing Tone Speakerphone Volume Terminal Mode Transfer Voice Announce Alert Voice Announce DNs Voice Announce Keys Voice Announce Muting Voice Mode

* fixed setting for 5ESS Custom ISDN

Unused Unused Single Single Yes, PDN Yes, Keys 1-3 Level 3 Level 3 Always Always #5 (of 8) #5 (of 8) Level 3 Level 3 CACH N/A FA/FI=61 Any Any All All All Disabled All Disabled On On Handset Handset

N/A

13-280116 Rev. C Page 49

Page 50

Appendix E

UL/FCC Statements

Important Safety Instructions

1. Never install telephone wiring during a lightning storm.

2. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

3. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the

network interface.

4. Use caution when installing or modifying telephone lines.

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

5. Read and understand all instructions.

6. Follow all warnings and instructions marked on the product.

7. Unplug the line cord before cleaning. Do not use liquid or aerosol cleaners. Use a damp cl oth for cleaning.

8. Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet

basement, or near a swimming pool.

9. Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.

10. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply to your home, consult your dealer or local power company.

11. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it.

12. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.

13. Never push objects of any kind into this product through any openings as they may touch dangerous voltage points

or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on this product.

14. To reduce the risk of electric shock, do not disassemble this product, but take it to a qualified serviceman when some service or repair work is required. Opening or removing covers may expose you to dangero us voltages or other risks. Incorrect reassembly can cause electric shock when the appliance is subsequently used.

15. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:

A. When the power supply cord or plug is damaged or frayed. B. If liquid has been spilled into the product. C. If the product has been exposed to rain or water. D. If the product does not operate normally by following the operating instructions. Adjust only those controls that

are covered by the operating instructions, because improper adjustment of other controls may result in damage

and will often require extensive work by a qualified technician to restore the product to normal operation. E. If the product has been dropped or the case has been damaged. F. If the product exhibits a distinct change in performance.

16. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

17. Do not use the telephone to report a gas leak in the vicinity of the leak.

SAVE THESE INSTRUCTIONS

13-280116 Rev. C Page 50

Page 51

UL/FCC Statements

FCC Requirements

The Tone Commander Models 8610T, 8610U, 8620T, and 8620U comply with Part 68 of the FCC Rules. The label affixed to this equipment contains, among other information, the FCC Registration for this equipment. You must, upon request, provide this information to your telephone company.

The following jacks must be ordered from the telephone company in order to interconnect this product with the public communication network: RJ49C.

If your 8610 or 8620 causes harm to the telephone network, the Telephone Company may discontinue your service temporarily. if possible, they will notify you in advance. But if advance notice is not practical you will be notified as soon as possible. You will be informed of your right to file a complaint with the FCC.

Your telephone company may make changes in its facilities, equipment, operations or procedures that could affect the proper functioning of your equipment. If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service.

The 8610 and 8620 are hearing-aid compatible (HAC) per Section 68.316, FCC Rules and Regulations. If you have trouble with the 8610 or 8620, please refer to the Troubleshooting section in this manual, or contact

us at the address listed on the back of this manual for information on obtaining service or repairs. The telephone company may ask that you disconnect the telephone from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning.

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant

to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

13-280116 Rev. C Page 51

Page 52

Tone Commander 8610/8620 Installation Instructions

Page 52 13-280116 Rev. C