Teo 7810-TSG Installation

IIPP PPhhoonnee 77881100
Teo Technologies, Inc.
11609 49
Mukilteo, WA 98275-4255
th
Place West
Fax (425) 349-1010
www.teotech.com
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IInnssttaallllaattiioonn IInnssttrruuccttiioonnss
Software Version 05.04.1, Document #13-280138 Rev. H
February 2014
Teo IP Phone 7810 TSG Series Installation Instructions
© 2014 Teo Technologies Inc. All rights reserved.
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Introduction ................................................................................................................................. 5
General Features .................................................................................................................. 5
Controls and Indicators ........................................................................................................ 7
Installation ................................................................................................................................. 11
Desktop Installation ............................................................................................................ 11
Wall Mounting .................................................................................................................... 13
Label the Set ....................................................................................................................... 15
Line and Power Connections ............................................................................................. 16
Configure the Set ................................................................................................................ 18
Installation Options ................................................................................................................... 23
Installation Options Menu .................................................................................................. 23
IP Addresses ....................................................................................................................... 24
SIP Configuration................................................................................................................ 30
Quality of Service ............................................................................................................... 35
Configuring Keys ................................................................................................................ 36
Configuring Call Monitoring .............................................................................................. 49
Call Timeout Options .......................................................................................................... 50
Installation PIN .................................................................................................................... 51
Reset to Factory Default Settings ...................................................................................... 52
Updates ............................................................................................................................... 53
PC Port (7810PoE-TSGA and 7810PoE-TSGB only) ......................................................... 55
Security Options ................................................................................................................. 55
Viewing the Error Log ........................................................................................................ 56
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Administration Options ............................................................................................................ 57
Administration Options Menu ........................................................................................... 57
Local Inspect ....................................................................................................................... 57
Version ................................................................................................................................ 59
Test ...................................................................................................................................... 60
Diagnostic Displays ............................................................................................................ 62
Restarting the Phone .......................................................................................................... 63
oubleshooting ........................................................................................................................ 65
Tr
Power-up & Connection Troubleshooting......................................................................... 65
Call Control Troubleshooting ............................................................................................. 67
Diagnostic Troubleshooting ............................................................................................... 68
Appendix A Setup Menu Tree ............................................................................................. 71
Appendix B Service and Warranty ...................................................................................... 79
Appendix C Specifications ................................................................................................... 81
Appendix D Regulatory Statements .................................................................................... 83
13-280138 Rev. H Page 3
Teo IP Phone 7810 TSG Series Installation Instructions
Page 4 13-280138 Rev. H
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For operation instructions and user setup options, please refer to the IP Phone 7810 TSG Series User Guide, doc. #14-280211.
GGeenneerraall FFeeaattuurreess
Teo Model 7810 TSG Series IP Phones are easy to use multiline terminals that provide sophisticated services over managed IP networks running the Session Initiation Protocol (SIP).
To meet TSG requirements, special positive-disconnect circuitry and ultra low-emissions technology ensures that no microphonic audio signals are produced on any wires leaving the phone when it's on-hook.
Teo TSG-6 IP phones meet the stringent requirements specified in the CNSS (Committee on National Security Systems) Instruction No. 5000 and 5001, and have been tested for compliance and approved by the National Telecommunications Security Working Group (NTSWG). Class A versions are not dependent on any other equipment for on-hook security, and may be used in standalone applications within a secure area. The Class B version must be connected to an Ethernet switch collocated within the SCIF.
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The phones have 10 multifunction keys; the optional 8030X Expansion Module adds 30 multifunction keys.
Three TSG models are available. Model-specific options are listed in the table below.
Model 7810-TSG 7810PoE-TSGA 7810PoE-TSGB
TSG-6 Class A
802.3af PoE No
PoE Security Reset
Switch
Local Power Standard
Switched Ethernet
PC Port
CNSS Number CNSS-A-01-2009 CNSS-A-04-2010
No
No
Endpoint Only
Yes
Optional
Yes
Midspan or
Endpoint
Optional
Yes
CNSS-B-05-2010
13-280138 Rev. H Page 5
Teo IP Phone 7810 TSG Series Installation Instructions
Features of all 7810 TSG Series models include:
• TSG-6 Certified for use in SCIF areas
100-entry Call Log for Unanswered,
Answered, and Outgoing Calls
Call Timer
• Last Number Redial
• Speed Dial
Pre-Dialing
• Direct Station Select
100-entry Call Directory
• Flexible Ringing Options
• Presence Status
Various features may not be available with some SIP services.
• Message Waiting Indication
• Voice Mail Control Keys
• Ringing Control for Shared Lines
• Desktop or Wall Mounting
• Large Graphic LCD Display
On-screen Electronic Key Labels
• Call Monitoring
• Handset or Headset Operation
• Headset Activation Key
• Dedicated Headset Jack
7810 TSG Series Phone with 8030X Button Expansion Module
Page 6 13-280138 Rev. H
Introduction
CCoonnttrroollss aanndd IInnddiiccaattoorrss
1) Display – shows the multifunction key labels, call states, caller ID, dialed digits, network
call control messages, and elapsed time during calls. When not on a call, the date, time of day, and softkey options are displayed.
The viewing angle is primarily set by selecting the high or low base mounting position
(page 11). Display contrast can be adjusted by a menu selection.
2) Line Keys – used for Primary Line Appearances.
Line Appearance Key Indicator Line State
OFF Idle (On-Hook)
Steady Green In Use (Off-Hook)
Winking Green On Hold
Flashing Green Ringing
3) Multifunction Keys – used for Additional Line Appearance, Direct Station Selection/
Busy Lamp Field (DSS/BLF), Feature, or Speed Dial keys. The optional 8030X Button Expansion Module provides 30 additional multifunction keys.
Red and green indicators on the keys show line appearance, DSS/BLF and feature status.
13-280138 Rev. H Page 7
Teo IP Phone 7810 TSG Series Installation Instructions
DSS/BLF Key Indicator Monitored Station State
OFF Available (On-Hook)
Steady Red / Green Other Presence State* (On-Hook)
Steady Red On The Phone (Off Hook)
Flashing Green Ringing
* Note: If your phone is connected to a Teo UC System, steady red/green is used to indicate
Busy, Away, Not Available, Do Not Disturb, On Holiday, On Vacation, After Hours, or Call Forward presence states.
Feature Key Indicator Feature State
OFF Deactivated
Steady Red Activated
4) Softkeys – select the function displayed above the key on the bottom line of the display.
5) Navigation (Arrow) Keys – navigate within menus. In editing modes, thekey moves
the cursor one position to the right and the left. The key exits the current menu, saves any changes made, and returns to the previous menu options.
6) Message Waiting Indicator – a bright red indicator is lit when messages are waiting,
controlled by the network.
7) LOG Key – displays Call Log options.
8) SETUP Key – enters and exits Setup Mode.
9) INFO Key – displays version and configuration information about the phone and
connected options.
10) DIR (Directory) Key – displays the Call Directory.
11) Volume Keys – adjust the receiver/speaker volume when on a call; adjust the ringer
volume when on-hook.
12) MUTE Key – mutes the handset or headset microphone. A red indicator on the key is lit
when mute or Call Monitoring is active.
13) SPKR (Speaker) Key – activates Call Monitoring (if enabled). A green indicator on the
key is lit when Call Monitoring is active.
and  keys are used to shift between pages on multi-page screens. The OK
key moves the cursor one position to the
14) Dial Pad – dials telephone numbers, and sends DTMF tones to external equipment such as voice mail systems. The dial pad is also used for text and number entry during setup.
15) TRAN (Transfer) Key – places the current call on hold, and selects an idle line appearance for transferring the call. A second press completes a transfer.
16) CONF (Conference) Key – adds other parties to a conference call.
17) DROP Key – removes the last party added to a conference call, or disconnects you from a call and returns new dial tone when not in conference mode.
18) HOLD Key – places a call on hold.
Page 8 13-280138 Rev. H
Introduction
19) VMAIL (Voice Mail) Key – accesses network voice mail services.
20) HEADSET Key – activates the headset. A green indicator is lit when the headset is in use.
21) Headset Jack – a jack on the underside of the telephone connects to an optional
standard headset.
22) Handset Jack – a jack on the underside of the telephone connects to the included
handset.
23) Telephone Identification Label Area – indented area for a directory number label. Use
½ x 1¾ adhesive labels (Avery 8167 / 5267 or equivalent).
13-280138 Rev. H Page 9
Teo IP Phone 7810 TSG Series Installation Instructions
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DDeesskkttoopp IInnssttaallllaattiioonn
The stand can be installed in two positions for desktop use. Select the position that provides the best screen readability and easy control operation for the phone’s location.
If you need to remove the stand, press it down to disengage the snap tabs, and then lift off the stand.
The low desktop stand position is shown; the removal procedure is the same for high desktop and wall mount positions.
Stand Removal
• Rotate the stand as needed; refer to the pictures below.
To install the stand, insert the tabs on the telephone into the large openings in the
stand’s upper slots, and then press the stand toward the top of the telephone until it locks into place.
If you are installing an 8030X Button Expansion Module on the phone, use the double­width stand included with the 8030X.
13-280138 Rev. H Page 11
Teo IP Phone 7810 TSG Series Installation Instructions
Low Desktop Position
High Desktop Position
Page 12 13-280138 Rev. H
Installation
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For low desktop position use, the handset retainer clip should be installed in the default position, without the tab protruding into the hookswitch area. Rotate the clip for high desktop applications.
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Refer to page 15.
The phone stand and handset retainer clip must be rotated for wall mounting.
Remove the stand from the phone base.
• Rotate the stand as shown below.
To install the stand, insert the tabs on the telephone into the large openings in the
stand’s upper slots, and then press the stand toward the top of the telephone until it locks into place.
Refer to page 11.
13-280138 Rev. H Page 13
Teo IP Phone 7810 TSG Series Installation Instructions
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Plug an 8”, 10/100BaseT network cable into the NETWORK jack on the telephone. Refer
to page 16.
Hold the telephone next to the wall mount jack. Plug the network cable into the jack.
Hang the telephone on the wall plate mounting studs. The top mounting stud fits into
the keyhole slot in the phone expansion cover or optional Terminal Adapter, and the bottom stud slides into the ‘U’-shaped slot in the wedge base. Press down firmly to lock into place.
MMoouunnttiinngg DDiirreeccttllyy oonn aa WWaallll
To save space, you can directly hang the phone on a wall or wall plate. You need two screws that will fit the keyhole slots.
Note: Wall mounting screws are not supplied with the phone.
On the wall or a wall plate, drill two holes with a distance of 315/16 inches apart. If drilling into drywall only, make sure to install an anchor system for the screws.
Thread a screw into each hole with each head extending about or wall plate.
3
/16 inch from the wall
Connect the AC power adapter, LAN and PC cords (pages 16-17) and route them between the base and the phone.
Align the phone’s keyhole slots with the screws and slide the phone downward to secure it.
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Installation
HHaannddsseett RReettaaiinneerr CClliipp,, WWaallll MMoouunntt oorr HHiigghh DDeesskkttoopp PPoossiittiioonn AApppplliiccaattiioonnss
Pull out the handset retainer clip as shown. Rotate the clip 180°, and then re-insert the clip. The tab should protrude into the hookswitch area for wall mount or high desktop position use.
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Multifunction keys on the 7810 are labeled on the display screen. Refer to page 36.
8030X label templates for Microsoft Word can be downloaded from www.teotech.com.
A space is provided beneath the handset for a directory number label. Use ½” x 1¾” adhesive labels (Avery 8167 / 5267 or equivalent).
UUssiinngg LLooccaall IInnssppeecctt ttoo VVeerriiffyy KKeeyyss
Local Inspect allows you to identify the line appearance or feature assignment of each configured key.
Refer to page 57.
13-280138 Rev. H Page 15
Teo IP Phone 7810 TSG Series Installation Instructions
LLiinnee aanndd PPoowweerr CCoonnnneeccttiioonnss
Refer to the pictures below when connecting Ethernet and power cables.
7810-TSG
7810PoE-TSGA
7810PoE-TSGB
Page 16 13-280138 Rev. H
Installation
NNeettwwoorrkk CCoonnnneeccttiioonn
Connect the NETWORK jack on the phone to the LAN switch using a Category 5 or better cable.
PPCC CCoonnnneeccttiioonn
If you want to use a PC on the same network connection, connect the PC network interface card to the phone's PC
PPoowweerr CCoonnnneeccttiioonn
LLooccaall PPoowweerr
A local power option (-PWR1) is available for all TSG models.
WARNING: Select a Listed ITE "Limited Power Source, LPS or Class 2" power supply rated 48 VDC, 0.2 A to 0.4 A, such as the Teo 901034.
Connect power after all other connections are complete. Plug the power supply barrel connector into the round jack on the back of the phone. Connect the power supply to a standard 120 VAC, 60 Hz grounded power outlet.
((77881100PPooEE--TTSSGGAA aanndd 77881100PPooEE--TTSSGGBB oonnllyy)
jack using a Category 5 or better cable.
)
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The 7810PoE-TSGB is compatible with IEEE 802.3af power over Ethernet cabling, utilizing either power over spare cable pairs (midspan power source) or phantom power over signaling pairs from the Ethernet switch (endpoint power source).
The 7810PoE-TSGA model is compatible with IEEE 802.3af endpoint power only.
Both models provide 802.3af PD Class 2 indication to the power sourcing equipment and require a maximum of 5 watts of power.
PPooEE SSeeccuurriittyy RReesseett SSwwiittcchh
The 7810PoE-TSGA model provides complete metallic disconnect of the Ethernet line when the phone is not powered.
To start the phone after connection to the PoE switch, press the Security Reset Switch until the Message Waiting indicator lights (less than one second).
The phone will remain active until the Ethernet line is disconnected or disrupted.
The Security Reset Switch is not used with local power applications.
((77881100PPooEE--TTSSGGAA aanndd 77881100PPooEE--TTSSGGBB oonnllyy)
((77881100PPooEE--TTSSGGAA oonnllyy)
)
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HHaannddsseett//HHeeaaddsseett
Plug the supplied handset into the HANDSET jack on the lower left side of the telephone. Plug a compatible headset into the HEADSET jack on the upper left side of the telephone.
13-280138 Rev. H Page 17
Teo IP Phone 7810 TSG Series Installation Instructions
123
abc
ABC
CCoonnffiigguurree tthhee SSeett
Appropriate IP addresses, configuration attributes, and passwords may be provided by various network servers, providing automatic configuration of the phone.
You will be prompted for any required setup information that cannot be set automatically.
EEnntteerriinngg AAllpphhaannuummeerriicc CChhaarraacctteerrss
Character strings are entered with the dial pad. Three entry modes are available for most fields – numeric, upper case, and lower case.
The entry mode default is numeric, as indicated by ‘123’ in the display above the 3 softkey. To enter uppercase (ABC) or lowercase (abc) characters, press the softkey until the desired label entry mode is shown.
LINE ID= ¤ DELETE CLEAR
LINE ID= ¤ DELETE CLEAR
LINE ID= ¤
NNuummeerriicc CChhaarraacctteerrss
Press a dial pad key to enter a digit.
DELETE CLEAR
rd
The cursor will immediately advance to the next character position.
To enter a ∗ or a period, press the * key repeatedly until the desired character appears.
After a short delay, the cursor will advance to the next character position. You can also immediately press a dial pad key or the Right Arrow key to enter the next character without waiting for the delay.
UUppppeerr oorr LLoowweerr CCaassee CChhaarraacctteerrss
Letters are entered with dial pad keys 2-9. Press a key repeatedly until the desired character appears.
After a short delay, the cursor will advance to the next character position. You can also immediately press a dial pad key or the Right Arrow key to enter the next character without waiting for the delay.
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Installation
PPuunnccttuuaattiioonn aanndd SSppeecciiaall CChhaarraacctteerrss
To enter punctuation or special characters, press the * key when in upper or lower case mode to show available characters in the top line of the display. Press the key repeatedly until the cursor is on the desired character.
After a short delay, the character will be added to the dial string and the cursor will advance to the next character position. You can also immediately press a dial pad key to enter the next character without waiting for the delay.
.:+@_-/\,;*'"()<>~=?!$%& DELETE CLEAR ABC
To enter a # or a space, press the # key repeatedly until the desired character appears.
EEddiittiinngg CChhaarraacctteerr SSttrriinnggss
Press the Left Arrow or Right Arrow key to move the cursor.
Press a dial pad key to enter a character to the left of the cursor, or select DELETE to delete the character under the cursor.
*
Select CLEAR to remove all characters.
13-280138 Rev. H Page 19
Teo IP Phone 7810 TSG Series Installation Instructions
IInniittiiaalliizzaattiioonn
With the application of power, the phone’s operating software is loaded into internal memory. During this interval, the Message Waiting Indicator will be illuminated. Upon completion, the display will show the current software version.
Initializing... APP VERSION 05.04.16
The display will show progress messages while establishing the communication layers.
Many configuration settings can be set automatically by a DHCP server and telephone update server. DHCP should be used if available; it is enabled by default.
If DHCP and update servers are available and configured properly, the phone will prompt for a Line ID and SIP Password the first time that the phone is connected to the network. You may also be prompted for an authentication ID if required by the system.
LINE ID= DELETE CLEAR 123
Enter the appropriate Line ID (phone) number, and then press the would typically be the phone number used for station-to-station calls.
OK key. This
AUTH ID= DELETE CLEAR 123
If prompted, enter the appropriate authentication ID number, and then press the key. Leave this entry blank if no authentication ID is required.
OK
SIP PSWD= DELETE CLEAR 123
Enter the appropriate password, and then press the no password is required.
If the update server protocol and IP address are not supplied by DHCP, configure these items as shown on the following page.
During the registration process, the line key indicators will flash red. When lines are registered with the proxy server, the indicators will turn solid green momentarily, and then go out. The following status message will be displayed when registration is complete.
OK key. Leave this entry blank if
ALL LINES REGISTERED
The idle display will then appear, indicating that the phone is ready for use.
Page 20 13-280138 Rev. H
Installation
TPS
IInniittiiaalliizzaattiioonn wwiitthhoouutt DDHHCCPP SSeerrvveerr
The DHCP (Dynamic Host Configuration Protocol) server automatically assigns the telephone address, server addresses, and subnet mask. If DHCP is not available, or is not provisioned with all of these parameters, they must be entered manually.
The following display will be shown while the phone attempts to connect to a DHCP server.
CHECKING DHCP DISABLE
• If no DHCP server is available, select DISABLE to use static addressing.
IP4 ADDR=000.000.000.000 EDIT
• Select EDIT.
IP4 ADDR=000.000.000.000 DELETE CLEAR PING4
Select CLEAR to remove the displayed IP address. Enter the phone’s IP address with the dial pad; use the
Enter the required subnet mask and gateway IP address when prompted; press the
OK key after each entry.
key to enter a ".". Press the OK key when finished.
*
Next, the phone will prompt for an update server protocol and IP address.
SELECT UPDATE SERVER: ¤ TEO TFTP HTTP HT
SELECT UPDATE SERVER: ¤ NONE
Select a protocol, and then enter the update server IP address. Press the when finished. If no update server is available, select NONE.
The phone then will prompt for the Line ID, authentication ID, and SIP password as shown on the previous page.
OK key
13-280138 Rev. H Page 21
Teo IP Phone 7810 TSG Series Installation Instructions
Page 22 13-280138 Rev. H
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The following options are available from the Installation Options menu:
• IP Addresses • Reset to Default Settings
• SIP Options • Configuration Updates *
• Quality of Service * • PC Port (7810PoE models)
• Keys • Security Options
• Call Timeouts • Error Log
Installation PIN
* Noted options are explained briefly in this manual.
For details, refer to the IP Telephone Network Administration Guide
IInnssttaallllaattiioonn OOppttiioonnss MMeennuu
You can enter the Installation Options menu when the phone is idle.
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Press the
Select INSTL.
The Installation Options menu may be protected by a PIN. Enter your PIN with the dial pad, and then press the
To change or remove the PIN, refer to page 51.
When Arrow key to see additional menu selections.
SETUP key.
◄ or ►
appears in the upper line of the display, you can press the Left or Right
SETUP MENU INSTL ADMIN USER
OK key.
ENTER PIN:******** £BKSP CLEAR
INSTALLATION OPTIONS ¤ IP SIP QoS KEYS
INSTALLATION OPTIONS £¤ CALL PIN RESET UPDATE
INSTALLATION OPTIONS £
PCPORT SECRTY LOG
13-280138 Rev. H Page 23
Teo IP Phone 7810 TSG Series Installation Instructions
Some configuration changes only take effect after a phone restart. You may be prompted to allow a restart before you can proceed with changes.
RESTART NEEDED: PROCEED? YES NO
Select YES to proceed with editing, or NO to abort and return to the previous menu.
After exiting Setup Mode, you may be prompted to restart the phone. Some changes require a restart.
RESTART WITH NEW VALUES? YES NO
Select YES to restart the phone immediately, or NO return to the Setup menu.
IIPP AAddddrreesssseess
IP address entries are required for the phone, subnet mask, gateway/router, SIP proxy, and optional update and SNTP servers. By default, the phone uses DHCP (Dynamic Host Configuration Protocol) to automatically set the IP addresses and the subnet mask.
The phone can also obtain server addresses, as well as software updates and QoS settings from an update server. Please refer to the
AAuuttoommaattiicc IIPP CCoonnffiigguurraattiioonn ((DDHHCCPP))
IP addresses for the telephone, servers, and subnet mask are normally provided by a DHCP server when the phone starts.
The DHCP server can supply the following addresses:
• Phone IP Address
• Phone Subnet Mask
• Phone Domain Name
• Default Gateway IP Address
• DNS Server IP Address(es)
• SNTP Server IP Address(es)
• Update Server IP Address
• SIP Proxy IP Address(es)
IP Telephone Network Administration Guide
.
MMaannuuaall IIPP CCoonnffiigguurraattiioonn
All IP addresses listed above may be entered as static (fixed) addresses from the phone’s Installation Options Menu. When setting up servers and telephones, server names can be entered in place of IP addresses.
Page 24 13-280138 Rev. H
Installation Options
Note: You must restart the phone after any IP address changes have been made for the changes
to take effect. (
From the Installation Options menu, select IP.
SETUP → INSTL IP)
(
SETUP ADMIN
► → RESTART)
IP ADDRESSES ¤ PHONE SUBNET GATEWY DNS
IP ADDRESSES £ UPDATE SNTP SYSLOG MAC

Select the IP address to view or edit.

PHONE – IP address of this telephone SUBNET – Subnet mask for telephone IP addresses GATEWY – Gateway to WAN or Internet DNS – Domain name server UPDATE – Update server SNTP – Time server SYSLOG – Error and QoS logging server MAC – Ethernet MAC address (view only)
Note: To edit the SIP proxy server and SIP registration server IP address,
see pages 32–33.
IInntteerrnneett PPrroottooccooll
The phone supports both IPv4 and IPv6 protocols. The IP address configuration method can be selected independently for the phone, domain name server, update server, SNTP server, and Syslog server.
PPhhoonnee IIPP AAddddrreessss
The phone can have a IPv4 address, as well as several IPv6 addresses.
PHONE ADDRESS OPTIONS IPv4 IPv6
Select the IP address type that you want to configure.
IIPPvv44
IP4 ADDR=216.122.043.243 EDIT PING4
The phone's IPv4 address is normally supplied by DHCP.
13-280138 Rev. H Page 25
Teo IP Phone 7810 TSG Series Installation Instructions
STATIC
UPDATE
CFG
CFG
To use static addressing for the phone, subnet, and gateway, first select STATIC from the ADDRESS CONFIG OPTIONS - IPv4 menu.
SETUP → INSTL IP UPDATE CFG STATIC) (page 53)
(
IP ADDRESSES ¤
SNTP SYSLOG MAC
UPDATE=192.168.1.1 EDIT PING4
UPDATE ADDR CONFG=STATIC DHCP4
Enter the phone's new IP address with the dial pad.
SETUP → INSTL IP PHONE IPv4 EDIT)
(
IPv4 ADDR=192.168.1.35 DELETE CLEAR PING4
IIPPvv66
IPv6 ADDRESS(ES) LINK GLBL1 ADD
Select LINK to view the local link address.
If a global address has been automatically configured, GLBL1 will be shown in the menu. Select this option to edit or remove the global address.
Select ADD to add a new global address. The phone can have up to five global addresses.
Enter the global address with the dial pad.
OOtthheerr IIPP AAddddrreesssseess
After selecting an IP submenu (DNS, UPDATE, SNTP, or SYSLOG), select CFG to change the IP address configuration method to DHCP4 or STATIC.
ADDR=2115:21:3:A:204:8D: VIEW EDIT REM PING6
DNS=192.168.1.2 EDIT PING4
DNS ADDR CONFIG=DHCP4 DHCP4 STATIC
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