Teo 7810 User Manual
IIPP PPhhoonnee 77881100
January 2014
UUsseerr GGuuiiddee
Software Version 05.04.16, Document #14-280201 Rev. N
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Introduction ...................................................................... 3
Using This Manual .............................................................. 3
Controls and Indicators ....................................................... 4
Display ................................................................................. 6
Operation ......................................................................... 7
Placing Calls ........................................................................ 7
Answering Calls ................................................................... 9
Holding Calls ..................................................................... 10
Transferring Calls .............................................................. 10
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Labeling Keys .................................................................... 23
Setting Up Speed Dial Keys ............................................. 24
Setting Up Voice Mail Keys .............................................. 25
Setting Up the Call Directory ............................................ 28
Personal Ringing Options ................................................. 31
Handset/Headset Configuration ....................................... 33
Adjusting the Display Contrast......................................... 34
Setting a Call Log PIN ....................................................... 35
User Options Menu Tree ............................................... 36
Conferencing Calls ............................................................ 11
Call Forwarding ................................................................. 12
Do Not Disturb ................................................................... 12
Presence Status ................................................................. 13
Using Network Features ................................................... 14
Using the Call Log ............................................................. 14
Using the Call Directory .................................................... 16
Using the Speakerphone .................................................. 17
Using Call Monitoring ....................................................... 18
Muting the Handset or Headset Microphone................... 18
Using a Headset ................................................................ 18
Adjusting the Receive Volume ......................................... 19
Adjusting the Ringer Volume ........................................... 19
Using Voice Mail ............................................................... 19
Displaying Telephone Information ................................... 20
Customizing Your Phone ............................................... 21
Adjusting the Telephone Angle ........................................ 21
Warranty ........................................................................ 38
Regulatory Statements .................................................. 39
User Options Menu ........................................................... 22
Setting the Time and Date ................................................ 23
Teo IP Phone 7810 User Guide 2
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The Teo IP Phone 7810 is an easy to use multiline terminal that
provides sophisticated services over managed IP networks
running Session Initiation Protocol (SIP). The telephone
includes a built-in 10/100BaseT Ethernet switch to allow daisychain connection of a PC workstation without additional
equipment.
The 7810 has 10 multifunction keys; the optional 8030X Button
Expansion Module adds 30 multifunction keys. Features of the
7810 include:
•
100-entry Call Log for
•
•
Unanswered, Answered,
and Outgoing Calls
•
Call Timer
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Last Number Redial
•
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Speed Dial
•
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•
Pre-Dialing
•
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Direct Station Select
•
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100-entry Call Directory
•
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Flexible Ringing Options
•
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Message Waiting
•
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Indication
•
Voice Mail Control Keys
•
•
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Ringing Control for
•
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Shared Lines
•
Presence Status
•
•
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Desktop or Wall Mounting
•
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Large Graphic LCD Display
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On-screen Electronic Key
•
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Labels
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Integrated Speakerphone
•
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Call Monitoring
•
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Handset or Headset
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Operation
•
Headset Activation Key
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Dedicated Headset Jack
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Integrated 10/100BaseT
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Ethernet Switch
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802.3af Power over
•
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Ethernet or Local Power
UUssiinngg TThhiiss MMaannuuaal
A brief description of all controls and indicators is presented on
the following three pages.
Instructions for using your telephone are in the Operation
chapter (page 7).
Many telephone features can be customized – see the
Customizing Your Phone chapter (page 21).
l
Various features may not be available
with some SIP services.
Teo IP Phone 7810 User Guide 3
CCoonnttrroollss aanndd IInnddiiccaattoorrs
1) Display – shows the line ID, call state, caller ID, dialed digits,
network call control messages, elapsed time during calls,
the date and time of day, and softkey options.
The viewing angle is primarily set by selecting the high or
low base mounting position (page 21). Display contrast can
be adjusted by a menu selection (page 34).
2) Multifunction Keys – used for Line Appearance, Direct
Station Selection/Busy Lamp Field (DSS/BLF), Feature, or
Speed Dial keys. The optional 8030X Button Expansion
Module provides 30 additional multifunction keys.
Red and green indicators on the keys show line appearance,
DSS/BLF and feature status.
Red/Green DSS/BLF presence status is only available if your
phone is connected to a Teo UC System (page 13).
s
Line Appearance Key
Indicator
OFF Idle (On-Hook)
Steady Green In Use (Off-Hook)
Winking Green On Hold
Flashing Green Ringing
DSS/BLF Key
Indicator
OFF Available (On-Hook)
Steady Red / Green Other Presence State* (On-Hook)
Steady Red On The Phone (Off Hook)
Flashing Green Ringing
* Note: If your phone is connected to a Teo UC System, steady
red/green is used to indicate Busy, Away, Not Available, Do
Not Disturb, On Holiday, On Vacation, After Hours, or Call
Forward presence states (page 13).
Monitored Station State
Line State
Feature Key Indicator Feature State
OFF Deactivated
Steady Red Activated
3) Softkeys – select the function displayed above the key on
the bottom line of the display.
4) Navigation (Arrow) Keys – navigate within menus. In editing
modes, the
and the
and keys are used to shift between pages on multi-
page screens. The
changes made, and returns to the previous menu options.
key moves the cursor one position to the right
key moves the cursor one position to the left. The
OK key exits the current menu, saves any
Teo IP Phone 7810 User Guide 4
5) Message Waiting Indicator – a bright red indicator is lit
when messages are waiting, controlled by the network.
6) LOG Key – displays Call Log options (page 14).
7) SETUP Key – enters and exits Setup Mode (page 22).
8) INFO Key – displays version and configuration information
about the 7810 and installed options (page
20).
9) DIR (Directory) Key displays the Call Directory (page 16).
10) Volume Keys – adjust the receiver/speaker volume when on
a call; adjust the ringer volume when on-hook (page 19).
11) MUTE Key – mutes the microphone when using the
speakerphone or handset/headset. A red indicator on the
key is lit when mute is active (page
17).
12) SPKR (Speaker) Key – activates the speakerphone or Call
Monitoring (if enabled by your installer). A green indicator
on the key is lit when the speakerphone or Call Monitoring
is in use (page
17).
13) Dial Pad – dials telephone numbers, and sends DTMF tones
to external equipment such as voice mail systems. The dial
pad is also used for text and number entry during setup.
20) Headset Jack – a jack on the underside of the telephone
connects to an optional standard headset.
21) Handset Jack – a jack on the underside of the telephone
connects to the included handset.
22) Microphone – used for hands-free (speakerphone) calling;
located under the right front corner of the telephone.
23) Telephone Identification Label Area – indented area for a
directory number label. Use ½” x 1¾” adhesive labels
(Avery 8167 / 5267 or equivalent).
TRAN (Transfer) Key – places the current call on hold, and
14)
selects an idle line appearance for transferring the call. A
second press completes a transfer (page 10).
15)
CONF (Conference) Key – adds other parties to a conference
call (page 11).
16)
DROP Key – removes the last party added to a conference
call, or disconnects you from a call and returns new dial
tone when not in conference mode (page 11).
17) HOLD Key – places a call on hold (page 9).
18) VMAIL (Voice Mail) Key – accesses network voice mail
services (page
19).
19) HEADSET Key – activates the headset. A green indicator is lit
when the headset is in use (page
Teo IP Phone 7810 User Guide 5
18).
DDiissppllaay
Call information, multifunction key labels, time and date, and
other information are shown on the 7810 display. The example
below is a typical display of call activity. Other information,
shown throughout this manual, is displayed when using the
Call Directory, the Call Log, the Info display, and when viewing
or changing various setup options.
y
5) Active Call – the bottom two lines show information for the
active call (the call currently connected to the
handset/headset/speaker). Softkey options are displayed
when the phone is idle.
This display area is also used to show menu options during
setup; current softkey functions are displayed in the bottom
line.
6) Call Timer – the total connected time for the active call is
shown in the lower right corner of the display.
1) Call Information – the calling/called number and call state
are shown in small text next to each in-use Line Appearance
key. For the active call, this information is also shown in
large text on the bottom two lines of the display.
2) Multifunction Key Labels – keys assigned to line
appearances are automatically labeled with the line ID
number. You can also enter a more descriptive label, such
as a user name.
3) Feature Activator Key Labels – Feature Activator keys are
automatically labeled with the feature description.
4) Current Date and Time – are always displayed on this line.
Teo IP Phone 7810 User Guide 6
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PPllaacciinngg CCaalllls
You can either go off-hook and then dial a number, pre-dial a
number before you go off-hook. dial from the Call Log, or dial
from the Call Directory.
Pre-dialing
While on-hook, enter a number as explained below. The
number you enter will be dialed when you go off-hook or select
SEND.
To clear the number you entered without dialing, select
CANCEL or press the
Automatic Line Appearance Selection
If your phone is idle, an idle line appearance will be
automatically selected when you go off-hook, press a Speed
Dial key, a DSS/BLF key, or select SEND (with pre-dial) or
REDIAL.
Unless you go off-hook by lifting the handset, either the
speakerphone or the headset will be automatically activated,
depending on your handset/headset mode selection (page 33).
Manual Line Appearance Selection
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DROP key.
Note: If you dialed a number after going off-hook, the call will
CChhaarraacctteerr EEnnttrryy MMooddee
When all characters have been entered, select SEND
or press the
dialed before going off-hook, you can also lift the
handset, press the
key to complete the call.
be automatically completed after a preset timeout
(typically 10 seconds) without selecting SEND.
If you pre-dialed while on-hook without selecting SEND
or going off-hook, the number you entered will be
automatically cleared after 30 seconds.
The entry mode default is numeric, as indicated by
‘123’ in the display above the 3
uppercase (ABC) or lowercase (abc) characters,
press the softkey until the desired label entry mode
is shown.
1=5551111
BKSP SEND ABC CANCEL
OK key to complete the call. If you pre-
SPKR key, or press the HEADSET
rd
softkey. To enter
Press an idle (unlit) line appearance key.
Dialing
Enter the number to dial with the dial pad.
1=5551111
BKSP SEND 123 CANCEL
Teo IP Phone 7810 User Guide 7
NNuummeerriicc CChhaarraacctteerrss
Press a dial pad key to enter a digit. The cursor will
immediately advance to the next character position.
To enter a ∗ or a period, press the ∗ key repeatedly
until the desired character appears. After a short
delay, the cursor will advance to the next character
position.
UUppppeerr oorr LLoowweerr CCaassee CChhaarraacctteerrss
Letters are entered with dial pad keys 2-9. Press a
key repeatedly until the desired character appears.
After a short delay, the cursor will advance to the
next character position.
PPuunnccttuuaattiioonn aanndd SSppeecciiaall CChhaarraacctteerrss
To enter punctuation or special characters, press the
key to show available characters in the top line of
∗
the display. Press the
cursor is on the desired character. After a short
delay, the character will be added to the dial string
and the cursor will advance to the next character
position.
key repeatedly until the
∗
.:+@_-/\,;*'"()<>~=?!$%&
BKSP SEND ABC CANCEL
To enter a space or #, press the # key repeatedly until
the desired character appears.
Last Number Redial
The Redial feature dials the last number that was dialed with
the dial pad or a Speed Dial key. This works for both off-hook
dialing and hot key dialing. Digits dialed after a call is
connected and cancelled numbers are not saved.
Select REDIAL to redial the last number dialed.
Dialing from the Call Log – refer to page 16.
Dialing from the Call Directory – refer to page 16.
Using Speed Dial Keys
Speed Dial keys automatically dial a preprogrammed number
when pressed. If you are already on a call, the digits will be
dialed using DTMF tones on that call.
Use Speed Dial keys to dial frequently-called numbers, to
activate network features that include a directory number, and
to speed up dialing of access numbers for voice mail, auto
attendant, and similar systems.
Any unused multifunction key can be configured as a Speed
Dial key (page 24).
Press a Speed Dial key to dial a number.
The dialed digits will be shown in the display.
EEddiittiinngg DDiiaall SSttrriinnggss
Select the Left or Right Arrow key to move the
cursor.
Press a dial pad key to enter a character to the left of
the cursor, or select DELETE to delete the character
under the cursor.
Teo IP Phone 7810 User Guide 8
Using DSS/BLF Keys
(Not available with some SIP services)
Direct Station Selection/Busy Lamp Field (DSS/BLF) keys show
the status of monitored stations (extensions) and provide speed
dialing for Direct Station Selection. A monitored line can be
assigned to a DSS/BLF key on one or more phones.
When the DSS/BLF line status indicator shows on-hook or onthe-phone, pressing the DSS/BLF key speed dials the monitored
station. When the DSS/BLF line status indicator shows ringing
(flashing green), pressing the DSS/BLF key will answer the call,
using directed call pickup.
Press an on-hook or on-the-phone DSS/BLF key to
dial the selected station number.
Press a ringing DSS/BLF key to answer (pick up) the
selected ringing call.
If your phone is connected to a Teo UC System, the DSS/BLF
status will also indicate presence. To display the presence status of
a monitored station, press the Presence feature key, then press the
DSS/BLF key for that station (page 14).
AAnnsswweerriinngg CCaalllls
When a call is ringing, the display will show the calling number
and name, if available.
s
Ringing Control
The Ringing Control option (page 32) determines how calls ring
at your telephone. Individual line appearances can be set to
always ring, never ring, or ring after a delay.
Auto Answer
Your phone can be configured to automatically answer certain
types of incoming calls. Intercom, ACD, and CRM click-to-dial
calls are examples of calls that can be auto answered.
The phone can be configured by your system administrator to
answer with the speakerphone enabled for 2-way
conversations, or with the microphone muted for privacy. The
phone must be idle when an auto answer call is received,
otherwise the call will ring normally.
When a call is received, you and the caller will hear an alerting
tone.
Single burst tone – 2-way call
Double burst tone – muted privacy call
The display will show “AA ON” when Auto Answer is enabled,
or “AA OFF” when disabled. When disabled, auto answer calls
will ring normally with a distinctive ring pattern.
AA ON REDIAL
Lift the handset, press the
HEADSET key to answer the ringing call shown in
the display.
To answer a different ringing call, press the Line
Appearance key for the call.
Teo IP Phone 7810 User Guide 9
SPKR key, or press the
Press the AA softkey to enable or disable Auto
Answer.
If the microphone is muted and you want to speak to
the caller, press the
microphone. You can also switch to the handset or
headset.
MUTE key to enable the
HHoollddiinngg CCaalllls
Press the HOLD key or another Line Appearance or
DSS/BLF key to place the currently connected call on
hold.
The held Line Appearance indicator will wink with a
green light.
Press the held Line Appearance key or the
to return to the call.
s
HOLD key
TTrraannssffeerrrriinngg CCaalllls
Use this feature to transfer an active call to another party.
Note: Complete an in-progress call transfer before answering
another call.
Press the
The current call is placed on hold, and an idle line
appearance is automatically selected
If no idle line appearance is available, the display will
show “SELECT AN IDLE LINE”.
Dial the party you want to transfer the call to with
the dial pad (page 7) or a Speed Dial key.
Wait until the called party answers to announce the
call, or transfer it immediately before the called
party answers.
Press the
s
TRAN key while on an active call.
TRAN key to complete the transfer.
DSS or Speed Dial Transfer
While on an active call, press the TRAN key.
Press the DSS/BLF key or Speed Dial key for the
destination party.
Press the
Teo IP Phone 7810 User Guide 10
TRAN key to complete the transfer.
CCoonnffeerreenncciinngg CCaalllls
s
Disconnecting from a Conference
You can initiate multi-party conference calls. Conferences are
limited to 3 parties.
Conferencing a New Call
Press the CONF key while on an active call.
The current call is placed on hold and an idle line
appearance is automatically selected.
Dial the party you wish to add to the conference
(page 7), and then select SEND or press the
After the added party answers, press the
to conference all parties together.
OK key.
CONF key
Conferencing a Held Call
Press the CONF key while you are on an active call
with another call on hold.
The current call is placed on hold and an idle line
appearance is automatically selected.
Replace the handset, press the SPKR key when
using the speakerphone, or press the
when using a headset to remove yourself from a
conference.
Other parties in the conference may or may not remain
connected, depending on system configuration.
HEADSET key
Press the Line Appearance key for the held call you
wish to add to the conference.
Press the
together.
CONF key to conference all parties
Dropping the Last Party
Press the DROP key to remove the last party added.
Teo IP Phone 7810 User Guide 11
OFF
CCaallll FFoorrwwaarrddiinng
Call Forwarding forwards ringing calls to another number.
Notes: Call Forward and Presence keys are mutually exclusive;
your phone can be configured with only one of these keys.
If your phone is connected to a Teo UC System, it will have
a Presence key. Call forwarding will be based on your
presence status.
Ringing must be enabled when using Call Forwarding.
Press the Call Forward key (the default is key 9).
g
CALL FORWARD OPT=OFF
ALL BUSY NOANS
Select which calls will be forwarded.
• ALL forwards all calls
• BUSY forwards calls that ring while your
phone is busy (you are on a call)
Enter the number that calls will be forwarded to
(page 7).
FWD TO:5551234
DELETE CLEAR 123
Press the OK key. The Call Forward key's indicator
will light red, and the display will briefly show that
Call Forwarding is active.
To disable Call Forwarding, press the lit Call
Forward key, and then select OFF. The key's
indicator will turn off.
CALL FORWARD OPT=BSY&NA
DDoo NNoott DDiissttuurrb
ALL BUSY* NOANS*
b
• NOANS forwards calls that are not answered
within a preset time, set by the Local Call
Forwarding – No Answer Delay option (page
32). The default delay value is 12 seconds.
You can select both BUSY and NOANS. The selected
options will be indicated in the display with an
asterisk.
This feature disables incoming calls. All callers will receive a
busy signal or will be routed to voice mail.
Note: If your phone is connected to a Teo UC System, calls may
be forwarded to another number, or to voice mail.
Press the Do Not Disturb key (the default is key 10).
The key's indicator will light red, and the display will
show that Do Not Disturb is active.
CALL FORWARD OPT=BSY&NA
ALL BUSY* NOANS* OFF
Press the OK key.
To disable, press the lit Do Not Disturb key.
Teo IP Phone 7810 User Guide 12
UNANS REDIAL
DO NOT DISTURB
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