Page 1
Tone Commander
Instructions
Teo Technologies, Inc.
11609 49
Mukilteo, WA 98275-4255
(800) 524-0024 (425) 349-1000
th
Place West
Fax (425) 349-1010
www.teotech.com
6220-TSG-DD
ISDN Telephone
Installation
13-280121 Rev. C
February 2014
Page 2
Tone Commander 6220-TSG-DD Installation Instructions
© 2014, Teo Technologies, Inc. All rights reserved.
T
eo and Tone Commander are registered trademarks of Teo Technologies, Inc.
Page 2 13-280121 Rev. C
Page 3
Contents
Introduction ..................................................................................................................................................... 5
General Features .......................................................................................................................................... 5
Models/Options ............................................................................................................................................. 5
Controls and Indicators ................................................................................................................................. 7
Installation ....................................................................................................................................................... 9
Ordering ISDN Service .................................................................................................................................. 9
S/T Version (6220T-TSG-DD) Installation .................................................................................................... 9
U Version (6220U-TSG-DD) Installation ..................................................................................................... 12
Line and Power Connections ...................................................................................................................... 12
Wall Mounting .............................................................................................................................................. 14
Configure the Set ........................................................................................................................................ 15
Label the Set ............................................................................................................................................... 16
Installation Options ...................................................................................................................................... 17
Installation Options Menu ............................................................................................................................ 17
SPID Entry ................................................................................................................................................... 18
Parameter Download (National ISDN only) ............................................................................................... 18
Configuring Keys and Indicators ................................................................................................................. 19
Terminal Mode (National ISDN only) ......................................................................................................... 24
Installation Password .................................................................................................................................. 25
Reset to Factory Default Settings ............................................................................................................... 26
Administration Options ................................................................................................................................ 27
Administration Options Menu ...................................................................................................................... 27
Local Inspect ............................................................................................................................................... 27
Version ........................................................................................................................................................ 30
Test.............................................................................................................................................................. 31
Diagnostic Display ................................
Restart ......................................................................................................................................................... 33
Viewing the Error and Download Logs ........................................................................................................ 33
Troubleshooting ............................................................................................................................................ 35
Inoperable Telephone Recovery Procedures ............................................................................................. 35
Telephone Configuration Troubleshooting .................................................................................................. 36
Appendix A Ordering ISDN Service .......................................................................................................... 37
Recommended Button Assignments ........................................................................................................... 38
Appendix B Setup Menu Tree ................................................................................................................... 39
Appendix C Warranty and Service ............................................................................................................ 43
Appendix D Specifications ......................................................................................................................... 44
Factory Default Settings .............................................................................................................................. 45
Appendix E UL/FCC Statements .............................................................................................................. 46
....................................................................................................... 33
13-280121 Rev. C Page 3
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Tone Commander 6220-TSG-DD Installation Instructions
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Page 5
AutoSPID and Parameter Download
Automatic Switch Type Detection
Call Log
Message Waiting Indication
Call Timer
Flexible Ringing Options
Introduction
For operation instructions and user setup options, please refer
to the 6220-TSG-DD User Guide, doc. #14-280193.
General Features
Tone Commander 6220-TSG-DD ISDN Telephones are easy to use multiline terminals with advanced
automatic setup capabilities. These models have been TSG-6 certified by the National Telecommunications
Security Working Group (NTSWG) to ensure on-hook security measures. In addition, the speakerphone
circuitry has been removed and all automatic call origination and answering functions have been disabled.
The phones do not provide voice encryption on an active call.
S/T and U interface models are available with 20 call appearances. An external NT1 Network Termination,
such as the Tone Commander NT1B-300TC, is required for S/T models. The phones support Lucent 5ESS
Custom ISDN and National ISDN on a variety of network platforms (see page 44).
Features of the 6220T-TSG-DD include:
• TSG-6 Certified for use in SCIF areas • Call Directory
•
•
•
• Last Number Redial • Ringing Control for Shared Lines
• Speed Dial • Desktop or Wall Mounting
• Direct Station Select • Tilt Display
Models/Options
_____________________________________________
•
•
•
______________________________________________
Two telephone models are available; they differ in the type of ISDN connection. Models are identified on
the bar code/serial number label on the bottom of the phone.
The 6220T-TSG-DD model requires an external NT1 Network Termination, such as the Tone Commander
NT1B-300TC. Two S/T telephones can share a single ISDN line in a multi-point arrangement.
The 6220U-TSG-DD model includes a built-in NT1, allowing direct connection to the ISDN line without an
external NT1.
Options include the 6030X Button Expansion Module, which adds 30 multifunction keys, and the 6002TA
Analog Port Terminal Adapter for interfacing with an analog telephone device, such as an STU-III
telephone.
Both models are supplied with the TSG-DD1 Disconnect Device, which completely disconnects the ISDN
line from the phone when power is not applied, and a -PWR1 Desktop Power Supply.
TSG-6 Certification Numbers
6220T-TSG-DD .................. TSG-5S0605-2TC
6220U-TSG-DD .................. TSG-5S0605-1TC
13-280121 Rev. C Page 5
Page 6
Tone Commander 6220-TSG-DD Installation Instructions
6220T-TSG-DD/6220U-TSG-DD On-hook Secure ISDN Telephone
TSG-DD1 Disconnect Device -PWR1 Desktop Power Supply
Page 6 13-280121 Rev. C
Page 7
Introduction
Call Setup Done More
Message
Tran
Conf
Drop
Hold
Vol
Vol
Mute
Spkr
1
4
7
2
5
8
0
3
6
9
A
B C
D
E F
G
H I
JKL
M
N
O
P
Q
R
S T
U V
W
X Y
Z
OPER
Controls and Indicators
_______________________________________
1) Display – shows the call state, caller ID, dialed digits, network call control messages, and elapsed time
during calls. When not on a call, the date, time of day, and softkey options are displayed.
The viewing angle can be adjusted by tilting the display, then changing the display contrast.
2) Softkeys – select the function displayed above the key on the second line of the display.
3) Call Key – selects the Call Directory, Call Log, and Call Identification Display modes.
4) Setup Key – enters Setup Mode.
5) Done Key – exits the current menu, saves any changes made, and returns to the previous menu
options.
6) More
7) Message Waiting Indicator – a bright red indicator is lit when messages are waiting, controlled by the
network.
Key – cycles through the menu option groups in Setup Mode.
13-280121 Rev. C Page 7
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Tone Commander 6220-TSG-DD Installation Instructions
8) Multifunction Keys – select call appearances, activate network features, or dial personal speed dial
numbers. Red and green indicators on the keys show call appearance and feature status. The optional
6030X Button Expansion Module provides 30 additional multifunction keys.
Call Appearance State
Idle
Call Ringing
In Use by You
On Hold by You
In Use at Another Terminal
or an Activated Feature
On Hold at Another Terminal
9) Vol (Volume) Keys – adjust the receiver volume when on a call; adjust the ringer volume when on-
hook.
10) Mute Key – mutes the handset microphone. A red indicator on the key is lit when mute is active.
11) Spkr (Speaker) Key – disabled.
12) Dial Pad – dials telephone numbers, and sends DTMF tones to external equipment such as voice mail
systems. The dial pad is also used for number entry during setup.
13) Tran (Transfer) Key – places the current call on hold, and selects an idle call appearance for
transferring the call. A second press completes a transfer.
14) Conf (Conference) Key – adds other parties to a conference call.
Indication
OFF
Green – flashing
Green – on steady
Green – winking
Red – on steady
Red – winking
15) Drop Key – removes the last party added to a conference call, or disconnects you from a call and
returns new dial tone when not in conference mode.
16) Hold Key – places a call on hold.
17) Handset Jack – a jack on the side of the telephone connects to the handset.
Page 8 13-280121 Rev. C
Page 9
Available switch settings are OFF and 100 ohms.
Installation
Ordering ISDN Service
ISDN ordering forms may be supplied by your service provider. You can also print forms using the PCbased Configuration Wizard. Please refer to Appendix A in this manual.
Consult your service provider to plan your service installation. Allow adequate time after cutover for testing
of all call appearances and programmed features. Ask your service provider for your SPID numbers, and
confirm the installation date.
S/T Version (6220T-TSG-DD) Installation
S/T models require an external NT1, such as the Tone Commander NT1U-223TC or NT1B-300TC.
Note: The NT1B-300TC-TSG model must be used if the NT1 is located inside the SCIF area.
________________________________________
_________________________
Set the Termination Switches on the Telephone and NT1
Set the termination switches on the bottom of the telephone and on the NT1 to match the termination
impedance to your premises wiring configuration. Several typical wiring configurations are shown below,
with the appropriate switch setting.
We recommend the use of Category 3 or better unshielded twisted pair cable with T568A or T568B
connector wiring. Distances shown are the maximums for 24-gauge cable, and may vary for other cable
types.
13-280121 Rev. C Page 9
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Tone Commander 6220-TSG-DD Installation Instructions
Basic Multipoint:
(recommended for most applications)
Short Multipoint:
Extended Point-to-Point:
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Page 11
Installation
Set the Power Option Jumpers
Power for the telephone is provided by the included -PWR1 Desktop Power Supply using a PS2 power
arrangement (power on pins 7 and 8 from the TSG-DD1 Disconnect Device).
• Make sure that both power jumpers are set to PS2.
Connect the Handset
• Plug the supplied handset into the jack on the left side of the telephone. The jack location is shown on
page 7, item 17.
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Tone Commander 6220-TSG-DD Installation Instructions
U Version (6220U-TSG-DD) Installation
This model includes a built-in NT1. Optional external ISDN S/T Terminal Equipment may share the
telephone's ISDN line by connecting to the S/T OUT jack on the telephone, which supplies PS1 and PS2
output power.
If you are not using external Terminal Equipment, no termination switch setting is required.
__________________________
Connect the Handset
• Plug the supplied handset into the jack on the left side of the telephone. Refer to page 7, item 17.
Line and Power Connections
The TSG-DD1 disconnect device completely disconnects the ISDN line when power is not applied. It is
installed in series with the phone’s line cord.
• Clip the ends off of the retainer tabs on the cord that connects the TSG-DD1 to the phone, to prevent
the TSG-DD1 from being disconnected from the phone. Clip the tabs as shown; do not completely
remove the tabs!
__________________________________
• Install the TSG-DD1 in series with the phone’s line cord as shown on the following page.
For the S/T version (6220T-TSG-DD), connect the S/T IN jack on the telephone to the TO PHONE jack
on the TSG-DD1, using an 8-conductor line cord.
For the U version (6220U-TSG-DD), connect the U IN jack on the telephone to the TO PHONE jack on
the TSG-DD1, using an 8-conductor line cord.
• Plug the supplied Tone Commander -PW R1 Desktop Power Supply into the 48 VDC jack on the TSGDD1.
Do not connect the power supply directly to the phone.
Page 12 13-280121 Rev. C
Page 13
Installation
Modular Jack Pinout
Wall Jack Wiring
Wire Color
Pin # S/T
Signal U Signal
T568 A
T568 B *
(AT&T
258A)
5 Tx- Ring WHT-BLU WHT-BLU
4 Tx+ Tip BLU BLU
unused unused
1
unused unused
2
3 Rx+
6 Rx-
7 -48V -48V WHT-BRN WHT-BRN
8 GRD GRD BRN BRN
unused
unused
WHT-GRN WHT-ORN
GRN ORN
WHT-ORN WHT-GRN
ORN GRN
• T568 B jacks are recommended; they allow conventional station pair ordering when connecting to
S/T punchdown blocks on NT1 racks.
Use Category 3 or better unshielded twisted pair cable for all premises wiring.
13-280121 Rev. C Page 13
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Tone Commander 6220-TSG-DD Installation Instructions
Wall Mounting
Robust handset retainer clips for wall mount use are available on request from Tone Commander.
_______________________________________________
Rotating the Base
The phone base must be rotated for wall mounting.
• Disconnect the line cord.
• Remove the retaining screw in the center of the base.
• Press the top of the tall edge of the base to disengage the snap tabs, and then lift the base from the
telephone body.
Do not touch the expansion connector. If using the 6030X or 6002TA, leave the expansion cable
plugged into the phone.
• Turn the base 180°, insert the tabs on the short edge of the base into the holes near the display end of
the telephone, and then snap the tall side of the base onto the telephone.
• Replace the retaining screw (required for UL compliance).
Attaching to a wall mount jack
Note: The TSG-DD1 Disconnect Device must be connected in series with the ISDN line (page 12).
• 6220T-TSG-DD: Plug the line cord from the TO PHONE jack on the TSG-DD1 into the S/T IN jack on
the telephone. Route the cord under the guide tabs on the base. Connect an 8-conductor line cord
between the TO LINE jack on the TSG-DD1 and the wall jack.
Plug the supplied Tone Commander -PW R1 Desktop Power Supply into the 48 VDC jack on the TSGDD1.
6220U-TSG-DD: Plug the line cord from the TO PHONE jack on the TSG-DD1 into the U IN jack on the
telephone. Route the cord under the guide tabs on the base. Connect an 8-conductor line cord between
the TO LINE jack on the TSG-DD1 and the wall jack.
Plug the supplied Tone Commander -PW R1 Desktop Power Supply into the 48 VDC jack on the TSGDD1.
Do not connect the power supply directly to the phone.
• Hang the telephone on the wall plate mounting studs. Press down firmly to lock in place.
The phone can also be mounted directly to the wall with screws, and connected to a line jack or to the
TSG-DD1 with the supplied line co
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Page 15
Installation
Configure the Set
ISDN configuration is performed automatically in many cases. The telephone set will detect the switch type,
set the SPID number, and download other setup parameters when these features are available from the
Telco central office.
You will be prompted for any required setup information that cannot be set automatically.
____________________________________________
Initialization
A self-test is performed upon power up. Press any key to begin initialization with the network. Unattended
initialization begins automatically after a short random time interval. This delay prevents multiple terminals
at a site from initializing simultaneously after a power outage.
The display will show progress while establishing the communication layers. When all three communication
layers are established, the TEI (Terminal Endpoint Identifier) and switch type will be shown for two
seconds.
L1:OK L2:OK TEI:123
L3:OK SWITCH=5ESS NI-X
SPID Entry
The SPID number will be assigned automatically if the network supports AutoSPID. If there is more than
one SPID available for your terminal, you will be prompted to select your primary telephone number.
If AutoSPID is not supported, you will be prompted to enter the phone’s primary telephone number, which
is used by the phone to generate a SPID number. Enter the number with the dial pad, and then press the
Done key.
National ISDN – enter your full 10-digit telephone number
(including area code)
5ESS Custom ISDN – enter your 7-digit telephone number
BKSP (backspace) deletes the previous digit.
ENTER PRIMARY PHONE #
999-555-1243 |BKSP
Parameter Download (National ISDN only)
Parameter Download is a network feature that Identifies Call Appearance and Feature Activator keys that
are assigned to your line so that your phone may be configured automatically.
Note: Speed Dial, DSS keys, and other user preference settings are not configured by Parameter
Download.
If Parameter Download is not supported, the following screen may appear momentarily, prompting you to
manually configure the telephone at a later time (see page 18).
NO PARAMETER DOWNLOAD
PRESS SETUP TO CONFIGURE
Automatic Button Detection (5ESS Custom ISDN only)
Press each multifunction key. The phone will discover the key's network assignment. Keys that have no
network assignment may be used for speed dialing – please refer to page 22.
13-280121 Rev. C Page 15
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Tone Commander 6220-TSG-DD Installation Instructions
Using Local Inspect to Verify Keys
Local Inspect allows you to identify the call appearance or feature assignment of each configured key,
directory number bearer capabilities, and the feature indicator assignment for the Message Waiting
Indicator. Please refer to page 27.
Label the Set
Label the multifunction keys with the telephone number, feature name, speed dial party name, or other
appropriate designation. A perforated label sheet is provided with the telephone.
An ISDN Telephone Setup Wizard for Windows can be downloaded from www.teotech.com. This program
prints key labels and service ordering forms. A Microsoft Word template for key labels only is also
available. Please refer to Appendix A on page 37. Label text is on 1” centers, with 0.9” text space for each
key.
To install the labels, remove the plastic overlay surrounding the multifunction keys. Peel off the protective
strips from the adhesive in the grooves beneath the keys. Insert the label strips in the grooves, and then
replace the overlay.
________________________________________________
Page 16 13-280121 Rev. C
Page 17
Setup
More
Installation Options
Options in this section are typically set at the time of installation. Many options can be set automatically by
the AutoSPID, Automatic Switch Detect, and Parameter Download features, if supported on the network.
The following options can be changed from the Installation Options menu:
• SPID • Keys and Indicators
• Parameter Download • Installation Password
• Terminal Mode • Reset to Default Settings
Installation Options Menu
You can enter the Installation Options menu when the phone is idle.
Press the Setup key.
_____________________________________
SETUP MENU
INSTL ADMIN USER POTS
Select INSTL.
INSTALLATION OPTIONS \
SPID PARAM KEYS MSG
When appears in the top line of the display, you can press the More key to see additional
menu selections.
INSTALLATION OPTIONS \
MODE PASSWD RESET
Notes: The PARAM and MODE options are only available with National ISDN.
The POTS option is only available when the Model 6002TA Analog Port Terminal Adapter is
installed.
A password may be set to prevent unauthorized entry into the Installation Options menu.
When prompted for a password, enter your password with the dial pad. Press the Done
key after entering the password.
To change or remove the password, please refer to page 25.
13-280121 Rev. C Page 17
Page 18
Tone Commander 6220-TSG-DD Installation Instructions
Done
SPID Entry
A unique SPID (Service Profile IDentifier) is required for operation of the 6220-TSG-DD. If the network
supports AutoSPID, a SPID that is assigned to your ISDN line can be automatically selected. If National
ISDN generic SPID assignments are used by your service provider, your SPID will consist of your primary
telephone number followed by “0101” (e.g., 42534910000101). Contact your network service provider for
your telephone’s SPID.
From the Installation Options menu, select SPID.
(Setup → INSTL → SPID)
__________________________________________________
ID=42534910000101
|BKSP CLEAR
Using the dial pad, enter the SPID number supplied by your network service provider.
If you need to make corrections, select
CLEAR removes all digits, allowing you to start over.
When digits have been entered, press the Done key to return to the Installation Options menu or
press the Setup key to exit Setup Mode.
BKSP (backspace) to delete the previous digit.
Parameter Download _________________________________________
(National ISDN only)
ISDN Parameter Download is an automated feature for configuring Call Appearance and Feature Activator
keys. If configured for auto download, a Parameter Download is executed when the phone initializes with a
new SPID, or when requested by the network, due to a line configuration change.
Note: Speed Dial and DSS keys are not configured by Parameter Download.
From the Installation Options menu, select PARAM.
(Setup → INSTL → PARAM)
PARAMETER DOWNLOAD
START AUTO
Starting a Download
Select START to manually initiate a Parameter Download.
Enabling/Disabling Automatic Download
Select AUTO.
AUTO DOWNLOAD=ENABLED
ENABLE DISABLE
Select ENABLE or DISABLE.
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Page 19
Installation Options
Configuring Keys and Indicators
If the network does not support Parameter Download, you can assign call appearances, directory numbers
and feature activators using this option.
From the Installation Options menu, select KEYS.
(Setup → INSTL → KEYS)
The status indicator for each key will indicate the current setting:
Green – Call Appearance or DSS
Red – Feature Activator
Off – Unused or Speed Dial
On the phone or Button Expansion Module, press the multifunction key to be programmed.
The selected key’s indicator will alternately flash red and green.
________________________________
12=CA/DN \
CA/DN FA DSS SPDIAL
12=CA/DN \
UNUSED
Select CA/DN (Call Appearance /Directory Number), FA (Feature Activator), DSS (Direct Station
Select), SPDIAL (Speed Dial), or UNUSED from the menu.
Programming procedures for each key type are described below.
Call Appearance / Directory Number Keys
These “line” keys are used to place and answer calls. If you have BASIC service or are connected to a
Nortel Meridian 1 Option Series PBX, each directory number key is assigned a unique directory number.
If you have CACH EKTS service, one directory number may be assigned to multiple Call Appearance
keys; multiple calls can be handled on one directory number.
Enter the assigned directory number with the dial pad.
For the Nortel Meridian 1 Option Series PBX, enter the same number of digits used in the PBX
dialing plan (2 to 7 digits).
If you need to make corrections while entering numbers, select
previous digit.
You can press the Done key to return to key selection.
BKSP (backspace) to delete the
12=CA/DN# 5559876
|BKSP ORIG RESERV
13-280121 Rev. C Page 19
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Tone Commander 6220-TSG-DD Installation Instructions
Done
Done
Automatic Call Appearance Selection
A call appearance is automatically selected when originating a new call, answering an incoming call, or
conferencing or transferring a call. Three configuration options determine how call appearances are
selected:
Call Preference (User option) – determines whether a new call is originated when you lift the handset.
If set to NONE, you must manually press a Call Appearance key to originate a call.
Originating DN – only call appearances with this option set to YES will be automatically selected for call
origination.
CA Reservation – within the group of originating DNs, call appearances set for NOT RESERVED are
selected first, followed by OUTGOING ONLY, followed by OUT/PRIORITY call appearances
(OUTGOING ONLY call appearances are selected first for conferencing and transferring). Within each
subgroup, call appearances are selected in ascending order. INCOMING ONLY call appearances are
never selected for an outgoing call. If an idle CA is not found, “SELECT AN IDLE LINE” is displayed.
To change the Originating DN assignment:
Select ORIG.
Select YES or NO from the Originating DN menu.
Press the Done key to return to the CA/DN menu.
To change call appearance reservation:
Select RESERV.
Select the call appearance reservation for this CA/DN.
OUT – Originate (outgoing calls) only.
IN – Terminate (incoming calls) only.
PRI – Outgoing or priority incoming calls only.
NOT – Not Reserved - default value for all keys.
Press the Done key to return to the CA/DN menu.
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Page 21
Installation Options
Done
Feature Activator Keys
Feature Activator keys must be configured to match network feature activator codes that have been
assigned to your line.
Using the dial pad, enter the feature activator code assigned by your network service provider.
If you need to make corrections while entering numbers, select
previous digit.
BKSP (backspace) to delete the
10=NETWORK FA#59 (CALL)
|BKSP CALL
Select CALL if a call needs to be originated when the feature is activated. When enabled, (CALL)
will appear in the top line of the display as shown above.
With CALL enabled, the feature is always activated within the context of a call. Features that need
to originate a call include Call Forward (on Siemens EWSD), ICM intercom (on Nortel DMS-100),
and Call Pickup.
If the phone is on-hook when a Feature Activator key with CALL enabled is pressed, a new call
will be originated. If the phone is already off-hook when the feature key is pressed, the feature will
be activated within the context of the current call.
The CALL feature is not used with Lucent 5ESS Custom ISDN and Avaya Definity Custom ISDN.
Press the Done key twice to return to the key selection menu or press the Setup key to exit Setup
Mode.
DSS Keys
DSS keys are a special type of Call Appearance/Directory Number keys that are programmed with speed
dial numbers to provide Direct Station Selection. When the call appearance is idle or busy, DSS keys act
like Speed Dial keys, to call a station. When ringing, DSS keys act like CA/DN keys, to answer a call. The
LED indicator on the key shows the status of the station’s call appearance (idle, ringing, hold, busy).
Shared call appearances for stations you wish to monitor must be configured on your ISDN line. You must
program the DSS number to dial the monitored station on your phone (even if Parameter Download is
provided).
If the Call Appearance/Directory Number is not shown in the top line of the display, you can enter
a reference directory number for the monitored station with the dial pad. This number is not
required for operation.
If you need to make corrections while entering numbers, select
previous digit.
BKSP (backspace) to delete the
08=DSS/DN# 5559876
|BKSP DSS#
Select DSS#.
1001
|BKSP CLEAR PAUSE
13-280121 Rev. C Page 21
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Tone Commander 6220-TSG-DD Installation Instructions
Done
Using the dial pad, enter the number you would dial to call the monitored station.
CLEAR removes all digits, allowing you to start over.
Press the Done key three times to return to the key selection menu or press the Setup key to exit
Setup Mode.
Speed Dial Keys
Unused keys not assigned for call appearances or feature activators may be used as Speed Dial
keys. Dialing strings can include network feature activator codes, to simplify the use of features
such as Directed Call Pickup and Call Forwarding. Speed Dial keys may also be programmed
from the User Options menu.
|BKSP FA PAUSE
The currently programmed dial string, if any, will be shown in the display.
Enter digits (24 maximum) with the dial pad.
After entering the first digit, pause, or feature activator, the FA softkey will be replaced by CLEAR.
If you need to make corrections while entering numbers, select
previous digit.
CLEAR removes all digits, allowing you to start over. A Speed Dial key will revert to 'Unused' if
saved with a cleared dial string.
“Smart” Pauses
Pauses are entered with the PAUSE softkey, and are shown in the display as a P character. The
first pause in a dial string will wait until the call is answered; additional pauses delay dialing for
one second. Enter multiple pauses to increase the delay time.
5551234
|BKSP CLEAR PAUSE
5551234P1P12
|BKSP CLEAR PAUSE
BKSP (backspace) to delete the
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Page 23
Installation Options
Done
Done
Feature Activator Codes
You can use Local Inspect (page 27) to view the codes assigned to Feature Activator keys on your
telephone, or consult with your network service provider for the required codes.
Feature Activator (FA) numbers are entered with the FA softkey, and are shown in the display as
an F character. F must be the first character in the dialing string; the two numeric digits
immediately following the F indicate the network feature activator code. The FA softkey is only
available when no digits have been entered.
|BKSP FA PAUSE
After entering F, the FA softkey will be replaced by CLEAR.
In the example below, the Speed Dial key sends feature code ‘57’ (Call Forward) followed by the
directory number ‘555-1234’.
F575551234
|BKSP CLEAR PAUSE
When digits have been entered, press the Done key twice to return to the key selection menu or
press the Setup key to exit Setup Mode.
Message Waiting Indicator
The Message Waiting indicator must be configured to match the assigned network feature indicator code.
From the Installation Options menu, select MSG.
(Setup → INSTL → MSG)
MESSAGE=NETWORK FI#63
|BKSP
Using the dial pad, enter the feature indicator code assigned by your network service provider. In
most cases, this is set to 63.
If you need to make corrections while entering numbers, select
previous digit.
Press the Done key twice to return to the Installation Options menu or press the Setup key to exit
Setup Mode.
BKSP (backspace) to delete the
13-280121 Rev. C Page 23
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Tone Commander 6220-TSG-DD Installation Instructions
Done
Terminal Mode (National ISDN only) ______________________________
If the network does not support Parameter Download, you must manually select the terminal mode.
From the Installation Options menu, select MODE.
(Setup → INSTL → More → MODE)
TERMINAL MODE=CACH EKTS
CACH BASIC MERID1
Select the terminal mode based upon the type of service that was ordered from your network
service provider.
CACH – CACH EKTS (default).
BASIC – Voice or Basic EKTS.
MERID1 – Nortel Meridian 1 Option Series PBX.
In most cases, your phone service should be configured for CACH EKTS.
Press the Done key to return to the Installation Options menu or press the Setup key to exit Setup
Mode.
Page 24 13-280121 Rev. C
Page 25
Installation Options
Done
Done
Done
Done
Installation Password
You can set a password to prohibit unauthorized entry into the Installation Options menu.
If a password is currently set, the display will prompt you to enter your password prior to making changes.
From the Installation Options menu, select PASSWD.
(Setup → INSTL → More → PASSWD)
_________________________________________
INSTALLATION PASSWORD
SET CLEAR
Select SET.
NEW PASSWORD:
|BKSP
Enter a new 4 to 11 digit password with the dial pad.
If you need to change a password digit after entering it, select
previous digit.
Press the Done key.
ENTER AGAIN:
BKSP (backspace) to delete the
|BKSP
Repeat the password when prompted to verify the new entry.
Press the Done key.
“PASSWORD SET” will be displayed to confirm the new password.
Record your password for future reference.
Press the Done key to return to the Installation Options menu or press the Setup key to exit Setup
Mode.
Removing the Password
Select CLEAR.
“PASSWORD CLEARED” will be displayed to confirm that the password has been removed.
PASSWORD SET
PASSWORD CLEARED
Press the Done key to return to Installation Options menu or press the Setup key to exit Setup
Mode.
13-280121 Rev. C Page 25
Page 26
Tone Commander 6220-TSG-DD Installation Instructions
Done
What to do if you lose your password
Contact your system administrator or call Teo technical support at (800) 524-0024 in the event you
misplace your password. You will need to report the serial number of your telephone to receive a new
Installation password.
You can use the RESET option to remove all passwords. You must have access to the Installation Options
menu, which may be password protected, to use this feature. This option will clear all programmed
numbers and settings in your phone.
Reset to Factory Default Settings
Reset returns all settings to the factory defaults, and clears all speed dial numbers, logs, and passwords.
This option is useful when moving the telephone to a new user or location.
Default values are listed in the table on page 45.
From the Installation Options menu, select RESET.
(Setup → INSTL → More → RESET)
_______________________________
RESET ALL SETUP OPTIONS?
YES NO
Select YES to confirm the reset operation.
ALL SETTINGS CLEARED
PHONE WILL BE RESTARTED
INITIALIZING...
Press the Done key to return to Installation Options menu or press the Setup key to exit Setup
Mode. The phone will restart.
Page 26 13-280121 Rev. C
Page 27
Software Version
Terminal Restart
Setup
More
Administration Options
The following test and diagnostic options are available from the Administration Options menu:
• Local Inspect • Test Functions
• Hardware Version • Diagnostics
•
• Serial Number • Error Log
•
Administration Options Menu
You can enter from the Administration Options menu when the phone is idle or during an active call.
Press the Setup key.
__________________________________
SETUP MENU
INSTL ADMIN USER POTS
Select ADMIN.
ADMINISTRATION OPTIONS \
INSPCT VERS TEST DIAG
When appears in the top line of the display, you can press the More key to see additional
menu selections.
ADMINISTRATION OPTIONS \
RESTART LOG
Note: The POTS option is only available when the Model 6002TA Analog Port Terminal Adapter is
installed.
Local Inspect
Local Inspect allows you to identify the call appearance/directory number or feature assignment of each
configured key, directory numbers, and the feature indicator assignment for the Message Waiting Indicator.
You can use Local Inspect after a Parameter Download to verify call appearance and feature assignments.
From the Administration Options menu, select INSPCT.
(Setup → ADMIN → INSPCT)
________________________________________________
LOCAL INSPECT
KEYS DNs MESSAGE
Select KEYS, DNs (Directory Numbers), or MESSAGE (Message Waiting Indicator). Each option
is described below.
13-280121 Rev. C Page 27
Page 28
Tone Commander 6220-TSG-DD Installation Instructions
More
More
Done
Keys
Select KEYS.
On the phone or Button Expansion Module, press the key that you want to inspect.
The key’s indicator will alternately flash red and green.
Displays will vary depending upon the key type, as shown below.
When you are finished inspecting keys, press the Done key to return to the Local Inspect menu or
press the Setup key to exit Setup Mode.
Call Appearance/Directory Number Key
The display will show for the selected key:
• Key number, directory number
01=CA/DN# 999-555-1012 \
Press the More key to view:
• Originate usage
• Call appearance reservation
DSS Key
ORIGINATING DN? YES \
RESERVED=OUT/PRIORITY IN
The display will show for the selected key:
• Key number, directory number
• DSS number
05=DSS/DN# 999-555-4251\
4251
Press the More key to view:
• Originate usage
• Call appearance reservation
ORIGINATING DN? NO \
RESERVED=NOT RESERVED
Page 28 13-280121 Rev. C
Page 29
Administration Options
More
Done
Done
Feature Activator, Conference, Transfer, or Drop Key
The display will show the key number, network feature activator number, and service description
for the selected key.
07=NETWORK FA#56 (CALL)
Call Pickup
(CALL) is displayed if the feature has been locally programmed to originate a call when activated
(see page 21).
Speed Dial Key
The display will show the key number and programmed autodial string for the selected key.
08=SPEED DIAL
9995552341
Directory Numbers
Select DNs to view the list of directory numbers on this phone.
The first line on the display will show the directory number, and ‘ORIG’ if this is an originating DN.
DN#999-555-8952 ORIG \
Press the More key to view additional directory numbers.
Press the Done key to return to the Local Inspect menu or press the Setup key to exit Setup
Mode.
Message Waiting Indicator
Select MESSAGE.
The Message Waiting indicator will light.
The display will show the feature indicator number and the service description, if available. If the
service description on line 2 is blank after a National ISDN Parameter Download, this feature has
not been provisioned on your line.
MESSAGE=NETWORK FI#63
Message Waiting
Press the Done key to return to the Local Inspect menu or press the Setup key to exit Setup
Mode.
13-280121 Rev. C Page 29
Page 30
Tone Commander 6220-TSG-DD Installation Instructions
Done
Version
Use this option to view the telephone’s hardware version, software version, and serial number.
____________________________________________________
From the Administration Options menu, select VERS.
(Setup → ADMIN → VERS)
VERSION
SERIAL H/W S/W 6030X
Serial Number
Select SERIAL.
SERIAL#:90108307001
Hardware Version
Select H/W.
MODEL: 6220T TSG
TOP:284002B PCB:288401A
Software Version
Select S/W.
S/W VERSION:01.07.06
Optional Equipment Version
Select 6030X, or 6002TA to display the software version of an installed option.
MODEL:6030X BUTTON EXPAN
VERSION: 01.01.04
Press the Done key to return to the Administration Options menu or press the Setup key to exit
Setup Mode.
Page 30 13-280121 Rev. C
Page 31
Administration Options
Done
________________________________________________________
Test
Select this option to test the LCD display, LED indicators, and keys.
From the Administration Options menu, select TEST.
(Setup → ADMIN → TEST)
TERMINAL TEST
DISPLY KEYS 6030X
Display and LED Indicators
Select DISPLY.
LCD Display
Select LCD.
All pixels (picture elements, or dots) on the display should turn dark.
Press any key to return the display to normal operation.
LED Indicators
Select RED to turn on all red indicators, and turn all others off.
Select GREEN to turn on all green indicators, and turn all others off.
Select OFF to turn off all indicators, or wait 5 seconds for automatic off.
Press the Done key to return to the Terminal Test menu or press the Setup key to exit Setup
Mode.
DISPLAY/LED TEST
LCD RED GREEN OFF
{{{{{{{{{{{{{{{{{{{{{{{{
{{{{{{{{{{{{{{{{{{{{{{{{
13-280121 Rev. C Page 31
Page 32
Tone Commander 6220-TSG-DD Installation Instructions
Done
Keys
Select KEYS.
PRESS EACH KEY TO TEST
OR GO OFF-HOOK TO EXIT
Press each key on the telephone (not on the Button Expansion Module), including the dial pad
keys, one at a time.
A letter should appear in the display for each pressed key.
ABCDEFGHIJKLMNOPQRSTUVWX
abcdefghijklmnopqrstuvwx
If all keys are operational, the following display will be shown. Press any key to return to the
Terminal Test menu.
KEY TEST PASSED
PRESS ANY KEY TO EXIT
If any key fails, or to exit before testing all keys, go off-hook with the handset or unplug the phone.
6030X Button Expansion Module
This option tests the keys and LED indicators on a 6030X Button Expansion Module. It is only available if a
6030X is connected to the phone.
Select 6030X.
PRESS EACH KEY ON 6030X
PRESS DONE TO EXIT
Press each key on the 6030X, one at a time.
The key's LED indicator should flash alternately red and green, and a number should appear in
the display for each pressed key.
123456789012345678901234
567890
After all keys have been tested, press any key to exit the test.
You can also exit the test at any time by pressing the Done key to return to the Terminal Test
menu or press the Setup key to exit Setup Mode.
Page 32 13-280121 Rev. C
Page 33
Administration Options
More
Done
Done
Diagnostic Display
From the Administration Options menu, select.
(Setup → ADMIN → DIAG)
The display will show the states of layers 1, 2, and 3, the Terminal Endpoint Identifier, and the
network switch type.
___________________________________________
L1:OK L2:OK TEI=64
L3:OK SWITCH=5ESS NI-X
Press the Done key to return to the Administration Options menu or press the Setup key to exit
Setup Mode.
Restart
Select Restart to reset the phone. If you are on an active call you will be disconnected. The call log will be
cleared. No configuration parameters will be altered.
_____________________________________________________
From the Administration Options menu, select RESTART.
(Setup → ADMIN → More → RESTART)
RESTART/CLEAR CALL LOG?
YES NO
Select YES to restart the phone.
Viewing the Error and Download Logs
From the Administration Options menu, select LOG.
(Setup → ADMIN → More → LOG)
VIEW LOG ENTRIES
ERROR PARAM CLEAR
Select ERROR to view the error log or PARAM (National ISDN only) to view the Parameter
Download log.
The most recent log entry will be shown.
Press the Morekey to view previous entries.
Press the Done key to return to the View Log Entries menu or press the Setup key to exit Setup
Mode.
___________________________
13-280121 Rev. C Page 33
Page 34
Tone Commander 6220-TSG-DD Installation Instructions
Done
Clearing Logs
Select CLEAR to remove all entries from the error log.
Press the Done key to return to the Administration Options menu or press the Setup key to exit
Setup Mode. The Parameter Download log is re-written each time that a new download is
performed.
Page 34 13-280121 Rev. C
Page 35
Troubleshooting
Inoperable Telephone Recovery Procedures
If a telephone is unable to operate normally or remains locked-up in a particular state:
1. Press the Setup key; the Setup Menu should be displayed. Select ADMIN, then press the Morekey,
select RESTART, then YES. This will cause the telephone to attempt re-initialization with the network.
If full initialization is achieved, proceed to “Verify operation…”.
2. If the phone display is active, but the Setup Menu does not function, disconnect and reconnect the line
cord or local power supply to cycle power on the phone. If full initialization is achieved, proceed to
“Verify operation…”.
3. If the phone display is blank and there are no lit LEDs:
6220T-TSG-DD – verify connections to the TSG-DD1 Disconnect Device. Make sure that the telephone
is connected to the TSG-DD1 connector labeled “TO PHONE”. Verify connection from the TSG-DD1 to
an external NT1 and verify power connection to the TSG-DD1. If the phone display remains blank,
temporarily plug the cable from the NT1 directly into the telephone (NT1s typically supply power,
although this power source is not used when the TSG-DD1 is connected). If the display remains blank,
replace the phone. If the phone works without the TSG-DD1 device, verify local power and cable
connections to the TSG-DD1 or replace the TSG-DD1.
6220U-TSG-DD – verify connections to the TSG-DD1 Disconnect Device. Make sure that the
telephone is connected to the TSG-DD1 connector labeled TO PHONE. Verify power connection to the
TSG-DD1. If the phone display remains blank, temporarily plug the power cable directly into the
telephone’s POWER jack. If power is connected to the phone, but the display remains blank, replace
the phone.
Note: The TSG-DD1 Disconnect Device must be installed for TSG-6 compliance.
4. If the phone appears operational but full initialization is not achieved, determine which protocol layer is
not initializing by observing the startup diagnostic display.
Layer 1 (L1) does not initialize:
• For a 6220T-TSG-DD, locate the external NT1 device for the phone; verify connection between the
U (LINE) connector on the NT1 and the Telco ISDN line. For a 6220U-TSG-DD, verify connection
between the DD1’s TO LINE jack and the Telco ISDN line.
• If the external NT1 indicates Terminal Error, verify connection and correct polarity of all wire pairs
between the phone and the S/T (TERMINAL) connector on the NT1. On a multipoint line, verify
correct connections and polarity to the partner phone as well. Verify termination settings on both
phones and the NT1 (see page 9).
• For a standalone or single rack-mount NT1, press the NT1 reset button or cycle NT1 power by
temporarily disconnecting its stand-alone power supply or removing the NT1 from the rack.
CAUTION: If you remove an NT1U-223TC triple NT1 circuit card from the rack, it will disrupt service
to the other two NT1 circuits; plan accordingly.
• The network may take up to 3 minutes to synchronize L1 and L2 with the phone. If there is an
external NT1, verify correct line and terminal status indications on the NT1. Follow additional
troubleshooting procedures in your NT1 documentation.
• When Layer 1 is fully initialized, the display will indicate L1:OK
Layer 2 (L2) does not initialize within a few minutes:
• Repeat Step 1 (restart phone). If problem persists, contact your service provider.
• When Layer 2 is fully initialized, the display will indicate L2:OK and show the TEI number assigned
by the network.
Layer 3 (L3) does not initialize within one minute after L2:OK:
• Verify correct SPID number is programmed and that it is not already in use (on a multipoint line).
13-280121 Rev. C Page 35
Page 36
Tone Commander 6220-TSG-DD Installation Instructions
• Verify that your service provider has not changed SPID formats or area codes on your ISDN line.
(National ISDN SPID formats include the area code.)
• When Layer 3 is fully initialized, the display will temporarily show L3:OK and indicate the network
switch type before returning to the normal idle display.
Verify operation of the phone after full initialization:
1. Go off-hook on an idle line. The selected key should light green and you should hear dial tone.
2. Dial a valid directory number for a test call. Verify that the call is successfully completed.
Telephone Configuration Troubleshooting
Symptom Check Fix
Inbound calls to a
specific line cause the
LED to flash, but there is
no audible ringing.
A specific line is
selected that is
supposed to have dial
tone, but there isn’t any.
All inbound calls appear
on CA1. Outbound calls
cannot be made.
Ringing calls are not
answered when going
off-hook
(National ISDN only).
“RINGER OFF
(VOL^ = ON)” is
displayed when idle.
Setup → USER →
RING → CONTROL
> Select line key
Setup → INSTL →
KEYS
> Select line key
Setup → INSTL →
More → MODE
Setup → USER →
More → PREF
Press the Vol
key while not
call to enable the
ringer.
> ALW AYS
> CA/DN
Select CACH,
BASIC, or
MERID1 as
required by
service
provisioning.
> RING
on a
“SELECT AN IDLE
LINE” is displayed when
going off-hook.
Page 36 13-280121 Rev. C
Originating DN and
Call Appearance
Reservation settings.
See page 20.
Page 37
Appendix A
Ordering ISDN Service
Setup Wizard
The ISDN Telephone Setup Wizard simplifies ordering ISDN service. This Windows program prompts you
for all required information, and prints the service order forms and key designation labels. You can
download the Setup Wizard from Teo's Web site at www.teotech.com.
Ordering Manually
Your service provider may have their own process and forms for ordering ISDN service. Contact them for
instructions before you create your order.
Key Assignments
The 6220T-TSG-DD and 6220U-TSG-DD are compatible with all NIUF terminal packages and many other
standard line configurations. If Parameter Downloading is available, the phone will automatically assign
Feature Activator keys and codes to match almost any line configuration. Call appearances are always
assigned in ascending order, starting with button #1. Feature activators are assigned in descending order,
starting with button #20 on the phone, or the last button (#50) on the 6030X.
Use the table on the following page as a guide when assigning custom feature activators and indicators.
Where to Go for Help
If you need assistance ordering service, call Teo Customer Technical Support at (800) 524-0024.
13-280121 Rev. C Page 37
Page 38
Tone Commander 6220-TSG-DD Installation Instructions
Recommended Button Assignments
Network
Button #
1 Call Appearance (PDN)
2 Call Appearances
3
.
.
.
.
.
.
58
59 Additional Feature Keys
60
61
62
63 Message Waiting Indicator
Conference *
Transfer *
Drop *
Assignment
* National ISDN only; DO NOT assign these keys for 5ESS Custom ISDN.
With Parameter Downloading, the phone will automatically remap feature activators (other than
Conference, Transfer, Drop, and Message Waiting) in descending order, starting with key 20. For example,
network feature key #59 will be assigned to key 20, #58 to key 19, etc.
Page 38 13-280121 Rev. C
Page 39
Appendix B
Setup Menu Tree
INSTL (Installation Options)
SPID (Service Profile Identifier) ...................................... page 18
PARAM (Parameter Download – National ISDN only) .... page 18
START (Start Download)
AUTO (Automatic Download Enable/Disable)
KEYS .............................................................................. page 19
CA/DN (Call Appearance/Directory Number)
ORIG (Originating DN)
RESERV (Call Appearance Reservation)
OUT (Outgoing Only)
IN (Incoming Only)
PRI (Outgoing/Priority Incoming)
NOT (Not Reserved)
FA (Feature Activator)
CALL (Originate a Call – National ISDN only)
DSS (Direct Station Select)
DSS# (Enter/Edit DSS Dialing String)
SPDIAL (Speed Dial)
PAUSE (Dialing Pause)
FA (Feature Activator)
UNUSED
MSG (Message Waiting Indicator) ................................... page 23
MODE (Terminal Mode – National ISDN only) ............... page 24
CACH (Call Appearance Call Handling EKTS)
BASIC (Basic EKTS – National ISDN only)
MERID1 (Meridian 1 Option Series PBX)
PASSWD (Installation Password) .................................. page 25
SET
CLEAR
RESET (Reset to Default Settings) ................................ page 26
13-280121 Rev. C Page 39
Page 40
Tone Commander 6220-TSG-DD Installation Instructions
ADMIN (Administration Options)
INSPCT (Local Inspect) .................................................. page 27
KEYS (Call Appearance and Feature Activator Keys)
DNs (Directory Numbers)
MESSAGE (Message Waiting Indicator)
VERS (Version) .............................................................. page 30
SERIAL (Serial Number)
H/W (Hardware Versions)
S/W (Software Version)
[option model] (Optional Equipment Version,
if installed)
TEST ............................................................................... page 31
DISPLY (Display and Indicators)
LCD (Test LCD Display)
RED (Test Red Indicators)
GREEN (Test Green Indicators)
OFF (Turn All Indicators Off)
KEYS (Test Phone Keys)
6030X (Test 6030X Keys and Indicators, if installed)
DIAG (Diagnostic Display) .............................................. page 33
RESTART (Restart/Clear Call Log) ................................ page 33
LOG (Error & Parameter Download Logs) ...................... page 33
ERROR (Error Log)
PARAM (Parameter Download Log – Nat. ISDN only)
CLEAR (Clear Error Log)
Page 40 13-280121 Rev. C
Page 41
Setup Menu Tree
USER (User Options)
Options in this menu are described in the 6220-TSG-DD User Guide.
CLOCK (Set Time and Date)
KEYS
CA/DN Keys:
DSS (Direct Station Select)
DSS# (Enter/Edit DSS Dialing String)
CLEAR (Remove Dialing String)
PAUSE (Dialing Pause)
CA/DN (No DSS)
Feature Activator Keys:
CALL (Originate a Call – National ISDN only)
Speed Dial Keys:
PAUSE (Dialing Pause)
FA (Feature Activator)
CLEAR (Remove Dialing String)
Unused Keys
DIR (Call Directory)
RING (Personal Ringing)
TONE (Ringing Tone)
ALL (All Keys use the same Ringing Tone)
OFFHK (Off-Hook Ringing)
NORMAL
SINGLE (Single Burst)
CONTROL (Ringing Control)
ALWAYS (Ring Immediately)
NEVER (Never Ring)
WAIT2 (Wait 2 Ring Cycles / 12 seconds)
WAIT3 (Wait 3 Ring Cycles / 18 seconds)
WAIT4 (Wait 4 Ring Cycles / 24 seconds)
WAIT5 (Wait 5 Ring Cycles / 30 seconds)
WAIT6 (Wait 6 Ring Cycles / 36 seconds)
WAIT7 (Wait 7 Ring Cycles / 42 seconds)
PREF (Off-hook Call Preference – National ISDN only)
RING (Answer Ringing Call)
IDLE (Select Idle Call Appearance)
NONE (Manual Call Appearance Selection)
VOICE (Voice Mode)
VOLUME
RCV+/- (Handset Receive Volume Up/Down)
DISPLY (Display Contrast)
+ (Increase Contrast)
- (Decrease Contrast)
PASSWD (Call Log Password)
SET, CLEAR
13-280121 Rev. C Page 41
Page 42
Tone Commander 6220-TSG-DD Installation Instructions
POTS (6002TA Analog POTS Port Options)
Options in this menu are described in the 6002TA Analog Port Terminal Adapter User Manual.
RING (Ringing Control)
ALWAYS (Ring Immediately)
NEVER (Never Ring)
WAIT2 (Wait 2 Ring Cycles / 12 seconds)
WAIT3 (Wait 3 Ring Cycles / 18 seconds)
WAIT4 (Wait 4 Ring Cycles / 24 seconds)
WAIT5 (Wait 5 Ring Cycles / 30 seconds)
WAIT6 (Wait 6 Ring Cycles / 36 seconds)
WAIT7 (Wait 7 Ring Cycles / 42 seconds)
PRIV (POTS Line Privacy)
ON
OFF
CALLWT (Call Waiting Alert)
CALLID (Caller ID Display and Tone)
TONE (Call Waiting Tone only)
DISABLE
ORIG (POTS Originating Call Appearance)
Page 42 13-280121 Rev. C
Page 43
Appendix C
Warranty and Service
Teo Product Warranty
For a period of one year from date of dealer purchase, but not to exceed 16 months from date of
manufacture, Teo Technologies, Inc. (Teo) warrants its products to be free from defects in material and
workmanship under conditions of normal use and service. Teo shall, at its option, repair or replace any
defective product which, in its opinion, has not been misused, damaged, or improperly installed.
Repair or replacement under this warranty will be performed at Teo's factory. Authorization must be
obtained from Teo prior to returning a product for repair. Freight must be prepaid for all units returned to
Teo. Units repaired under warranty will be shipped UPS Ground (or equivalent), freight prepaid by Teo.
Products that are older than the warranty period, but less than 7 years old, or still manufactured by Teo
may be repaired at the factory for a flat rate charge. Repaired out-of-warranty units are warranted for 90
days from the date of repair.
The repair or replacement of a product under this warranty represents the entire obligation of Teo; Teo
shall not be liable for any special or consequential damages resulting from or caused by any defect, failure,
incapacity or malfunction of any of its products.
The foregoing express warranty is in lieu of all other warranties, express or implied, including but
not limited to any implied warranty of merchantability, fitness, or adequacy for any purpose or use,
quality, productiveness or capacity; Teo, to the extent permitted by law, hereby disclaims all such
other warranties.
13-280121 Rev. C Page 43
Page 44
Appendix D
Specifications
Contents of Shipping Container
Telephone
Handset
Modular handset coil-cord
Modular line cord
Label Sheet
Label Overlay
Documentation and Training CD
Standards Compliance
ANSI T1.601-1992 and T1.605-1991
National ISDN, Lucent 5ESS Custom ISDN
FCC Part 15
FCC Part 68
Hearing Aid Compatible
FCC Part 68 Volume Control Requirements
UL, cUL Listed
TSG-6 Certified, Certification numbers: 6220T-TSG-DD ........ TSG-5S0605-2TC
6220U-TSG-DD ........ TSG-5S0605-1TC
Network Switch Compatibility
Lucent 5ESS – National and Custom ISDN
Avaya Definity, Multivantage, and Communication Manager PBX – National and Custom ISDN
Nortel DMS-100 – National ISDN
Nortel Meridian 1 Option Series PBX – National ISDN
Siemens EWSD – National ISDN
Lucent/AG Communication Systems GTD-5 – National ISDN
Power Requirements
24 to 56.5 VDC @ 2 W max – use only the included -PWR1 Power Supply
Physical Dimensions
8.25” W x 8.5” D x 4.75” H, including handset
Weight
2.5 lbs.
Environmental
Operating Temperature: 32° to 104° F (0° to 40° C)
Storage Temperature: 32° to 122° F (0° to 50° C)
Humidity: 5% to 95% non-condensing
13-280121 Rev. C Page 44
Page 45
Factory Default Settings
Specifications
Parameter
Auto Param. Download
CA Reservation
Call Log Password
Call Preference
Clock
Conference
Display Contrast
Drop
Handset Volume
Install Menu Password
Message Waiting
Multifunction Keys 1-3
Multifunction Keys 4+
Default Value
(National ISDN)
Enabled
Not Reserved Not Reserved
None None
Ring (Network Controlled) *
Time of the last
error log entry
FA/FI=60
Level 5 Level 5
FA/FI=62
Level 3 Level 3
None None
FI=63 FI=63
CA/DN CA/DN
Unused Unused
Default Value
(5ESS Custom ISDN)
N/A
Time of the last
error log entry
N/A
N/A
Off-hook Ring
Originating DN
Ringer Volume
Ringing Control
Ringing Tone
Terminal Mode
Transfer
* fixed setting for 5ESS Custom ISDN
Single Single
Yes, PDN Yes, Keys 1-3
Level 3 Level 3
Always Always
#5 (of 8) #5 (of 8)
CACH N/A
FA/FI=61
N/A
13-280121 Rev. C Page 45
Page 46
Appendix E
UL/FCC Statements
Important Safety Instructions
1. Never install telephone wiring during a lightning storm.
2. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
3. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the
network interface.
4. Use caution when installing or modifying telephone lines.
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire,
electric shock and injury to persons, including the following:
5. Read and understand all instructions.
6. Follow all warnings and instructions marked on the product.
7. Unplug the line cord before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
8. Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet
basement, or near a swimming pool.
9. Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the
product.
10. This product should be operated only from the type of power source indicated on the marking label. If you are not
sure of the type of power supply to your home, consult your dealer or local power company.
11. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by
persons walking on it.
12. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
13. Never push objects of any kind into this product through any openings as they may touch dangerous voltage points
or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on this product.
14. To reduce the risk of electric shock, do not disassemble this product, but take it to a qualified serviceman when
some service or repair work is required. Opening or removing covers may expose you to dangerous voltages or
other risks. Incorrect reassembly can cause electric shock when the appliance is subsequently used.
15. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following
conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating instructions. Adjust only those controls that
are covered by the operating instructions, because improper adjustment of other controls may result in damage
and will often require extensive work by a qualified technician to restore the product to normal operation.
E. If the product has been dropped or the case has been damaged.
F. If the product exhibits a distinct change in performance.
16. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of
electric shock from lightning.
17. Do not use the telephone to report a gas leak in the vicinity of the leak.
SAVE THESE INSTRUCTIONS
13-280121 Rev. C Page 46
Page 47
UL/FCC Statements
FCC Requirements
The Tone Commander Models 6220T-TSG-DD and 6220U-TSG-DD comply with Part 68 of the FCC Rules. The
label affixed to this equipment contains, among other information, the FCC Registration for this equipment. You
must, upon request, provide this information to your telephone company.
The following jacks must be ordered from the telephone company in order to interconnect this product with the
public communication network: RJ49C.
If your 6220T-TSG-DD or 6220U-TSG-DD causes harm to the telephone network, the Telephone Company may
discontinue your service temporarily. if possible, they will notify you in advance. But if advance notice is not
practical you will be notified as soon as possible. You will be informed of your right to file a complaint with the
FCC.
Your telephone company may make changes in its facilities, equipment, operations or procedures that could
affect the proper functioning of your equipment. If they do, you will be notified in advance to give you an
opportunity to maintain uninterrupted telephone service.
The 6220T-TSG-DD and 6220U-TSG-DD are hearing-aid compatible (HAC) per Section 68.316, FCC Rules and
Regulations.
If you have trouble with the 6220T-TSG-DD or 6220U-TSG-DD, please refer to the Troubleshooting section in
this manual, or contact us at the address listed on the back of this manual for information on obtaining service or
repairs. The telephone company may ask that you disconnect the telephone from the network until the problem
has been corrected or until you are sure that the equipment is not malfunctioning.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be required to
correct the interference at his own expense.
13-280121 Rev. C Page 47
Page 48
Tone Commander 6220-TSG-DD Installation Instructions
Page 48 13-280121 Rev. C
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