Teo 4104 User Manual

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Page 1

January 2014

IIPP PPhhoonnee 44110044

UUsseerr GGuuiiddee

Software Version 06.04.16, Document #14-280205 Rev. J

Page 2

Introduction ............................................................................ 3

Using This Manual ................................................................... 3

Controls and Indicators ........................................................... 4

Display ...................................................................................... 5

Operation ............................................................................... 6

Placing Calls ............................................................................. 6

Answering Calls ....................................................................... 8

Holding Calls ............................................................................ 9

Transferring Calls ..................................................................... 9

Conferencing Calls ................................................................... 9

Call Forwarding ...................................................................... 10

Do Not Disturb ....................................................................... 11

Presence Status ...................................................................... 11

Using Network Features ........................................................ 12

Using the Call Log .................................................................. 13

Using the Call Directory ......................................................... 14

Using the Speakerphone ....................................................... 16

Setting the Time and Date ..................................................... 20

Setting Up Speed Dial Keys ................................................... 20

Setting Up the Voice Mail Key ............................................... 22

Setting Up the Call Directory ................................................. 22

Personal Ringing Options ...................................................... 24

Handset/Headset Configuration ............................................. 26

Adjusting the Display Contrast .............................................. 27

Setting a Call Log PIN ............................................................. 28

User Options Menu Tree ...................................................... 29

Warranty ............................................................................... 30

Regulatory Statements ......................................................... 31

Using Call Monitoring ............................................................ 16

Muting the Handset or Headset Microphone ....................... 16

Using a Headset ..................................................................... 17

Adjusting the Receive Volume .............................................. 17

Adjusting the Ringer Volume ................................................ 17

Using Voice Mail .................................................................... 17

Displaying Telephone Information ....................................... 18

Customizing Your Phone ..................................................... 19

Adjusting the Telephone Angle ............................................ 19

Labeling Keys ......................................................................... 19

User Options Menu ................................................................ 19

Teo IP Phone 4104 User Guide 2

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•

The Teo IP Phone 4104 is an easy to use multiline terminal that provides sophisticated services over managed IP networks running Session Initiation Protocol (SIP). The telephone includes a built-in 10/100BaseT Ethernet switch to allow daisychain connection of a PC workstation without additional equipment.

Features of the 4104 include:

100-entry Call Log for Unanswered, Answered, and Outgoing Calls

• Call Timer

• Last Number Redial

• Speed Dial

• Pre-Dialing

• Direct Station Select

• 36-entry Call Directory

• Voice Mail Access Key

Presence Status

• Ringing Control for Shared Lines

• Flexible Ringing Options

• Desktop or Wall Mounting

• Integrated Speakerphone

• Call Monitoring

• Handset or Headset

Operation

• Headset Activation Key

UUssiinngg TThhiiss MMaannuuaal

A brief description of all controls and indicators is presented on the following three pages.

Instructions for using your telephone are in the Operation chapter (page 6).

Many telephone features can be customized – see the

Customizing Your Phone chapter (page 19).

• Message Waiting Indication

• Backlit Graphic LCD Display

Various features may not be available with some SIP services.

Teo IP Phone 4104 User Guide 3

• Dedicated Headset Jack

• Integrated 10/100BaseT

Ethernet Switch

• 802.3af Power over Ethernet or Local Power

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CCoonnttrroollss aanndd IInnddiiccaattoorrs

1) Display – shows the line ID, call state, caller ID, dialed digits,

network call control messages, elapsed time during calls, the date and time of day, and softkey options.

The viewing angle is primarily set by changing the base/mounting bracket angle (page 19). Display contrast can be adjusted by a menu selection (page 27).

Line Appearance Key

Indicator

OFF Idle (On-Hook)

Steady Green In Use (Off-Hook)

Winking Green On Hold

Flashing Green Ringing

DSS/BLF Key

Indicator

OFF Available (On-Hook)

Steady Red / Green Other Presence State* (On-Hook)

Steady Red On The Phone (Off Hook)

Flashing Green Ringing

* Note: If your phone is connected to a Teo UC System, steady

red/green is used to indicate Busy, Away, Not Available, Do

Not Disturb, On Holiday, On Vacation, After Hours, or Call Forward presence states (page 11).

Monitored Station State

Line State

Feature Key Indicator Feature State

OFF Deactivated

Steady Red Activated

2) Multifunction Keys – used for Line Appearance, Direct

Station Selection/Busy Lamp Field (DSS/BLF), Feature, or Speed Dial keys. The optional 8030X Button Expansion Module provides 30 additional multifunction keys.

Red and green indicators on the keys show line appearance, DSS/BLF and feature status.

Red/Green DSS/BLF presence status is only available if your phone is connected to a Teo UC System (page 11).

Teo IP Phone 4104 User Guide 4

3) Softkeys – select the function displayed above the key on

the bottom line of the display.

4) Navigation (Arrow) Keys – navigate within menus. In editing

modes, the and the

and  keys are used to shift between pages on multi-



page screens. The changes made, and returns to the previous menu options.

key moves the cursor one position to the right



key moves the cursor one position to the left. The



OK key exits the current menu, saves any

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5) Message Waiting Indicator – a bright red indicator is lit

when messages are waiting, controlled by the network.

6) VOICE MAIL Key – accesses network voice mail services

(page

7) MENU Key – enters and exits Setup Mode (page 19).

8) LOG Key – displays Call Log options (page 13).

9) DIRECTORY Key – displays the Call Directory (page 14).

10) INFO Key – displays version and configuration information

about the 4104 (page

11) MUTE Key – mutes the microphone when using the

speakerphone or handset/headset. A red indicator on the key is lit when mute is active (page

12) SPEAKER Key – activates the speakerphone or Call

Monitoring (if enabled by your installer). A red indicator on the key is lit when the speakerphone or Call Monitoring is in use (page

13) HEADSET Key – activates the headset. A red indicator is lit

when the headset is in use (page

14) VOLUME Key – adjusts the receiver/speaker volume when on

a call; adjusts the ringer volume when on-hook (page

15) Dial Pad – dials telephone numbers, and sends DTMF tones

to external equipment such as voice mail systems. The dial pad is also used for text and number entry during setup.

16) Microphone – used for hands-free (speakerphone) calling;

located under the right front corner of the telephone.

17).

18).

16).

17).

DDiissppllaay

Call information, date and time, and other information are shown on the 4104 display. The example below is a typical display of call activity. Other information, shown throughout this manual, is displayed when using the Call Directory, the Call Log, the Info display, and when viewing or changing various setup options.

The display backlight is activated by pressing a key or lifting the handset. It will automatically turn off after two minutes.

1) Current Date and Time – are always at the top of the

2) Call Information –the calling or called number, with caller ID

3) Call State – the current state of the active line appearance,

4) Call Timer – the total connected time for the active call.

display.

when available.

such as "CONNECTED, "DIALING…", or "CALL HELD".

17) Handset Jack – a jack on the underside of the telephone

connects to the included handset.

18) Headset Jack – a jack on the underside of the telephone

connects to an optional standard headset.

Teo IP Phone 4104 User Guide 5

5) Soft Key Labels – the context-sensitive functions that are

available on the four softkeys below.

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PPllaacciinngg CCaalllls

You can go off-hook and then dial a number, pre-dial a number before you go off-hook. dial from the Call Log, or dial from the Call Directory.

PPrree--ddiiaalliinngg

While on-hook, enter a number as explained below. The number you enter will be dialed when you go off-hook or select SEND.

To clear the number you entered without dialing, select CANCEL.

AAuuttoommaattiicc LLiinnee AAppppeeaarraannccee SSeelleeccttiioonn

If your phone is idle, an idle line appearance will be automatically selected when you go off-hook, press a Speed Dial key, a DSS/BLF key, or select SEND (with pre-dial) or REDIAL.

Unless you go off-hook by lifting the handset, either the speakerphone or the headset will be automatically activated, depending on your handset/headset mode selection (page 26).

MMaannuuaall LLiinnee AAppppeeaarraannccee SSeelleeccttiioonn

DDiiaalliinngg

Press an idle (unlit) line appearance key.

Enter the number to dial with the dial pad. The cursor will immediately advance to the next character position after each keypress.

When all characters have been entered, select SEND or press the dialed before going off-hook, you can also lift the handset, press the

HEADSET key to complete the call.

Note: If you dialed a number after going off-hook, the call will

be automatically completed after a preset timeout (typically 10 seconds) without selecting SEND.

If you pre-dialed while on-hook without selecting SEND or going off-hook, the number you entered will be automatically cleared after 30 seconds.

CChhaarraacctteerr EEnnttrryy MMooddee

The entry mode default is numeric, as indicated by ‘123’ in the display above the 3 uppercase (ABC) or lowercase (abc) characters, press the softkey until the desired label entry mode is shown.

1=5551111 DELETE SEND ABC

OK key to complete the call. If you pre-

SPEAKER key, or press the

softkey. To enter

Teo IP Phone 4104 User Guide 6

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NNuummeerriicc CChhaarraacctteerrss

Press a dial pad key to enter a digit. The cursor will immediately advance to the next character position.

To enter a ∗ or a period, press the ∗ key repeatedly until the desired character appears. After a short delay, the cursor will advance to the next character position.

UUppppeerr oorr LLoowweerr CCaassee CChhaarraacctteerrss

Letters are entered with dial pad keys 2-9. Press a key repeatedly until the desired character appears. After a short delay, the cursor will advance to the next character position.

PPuunnccttuuaattiioonn aanndd SSppeecciiaall CChhaarraacctteerrss

To enter punctuation or special characters, press the

key to show available characters in the top line of

∗

the display. Press the cursor is on the desired character. After a short delay, the character will be added to the dial string and the cursor will advance to the next character position.

key repeatedly until the

∗

LLaasstt NNuummbbeerr RReeddiiaall

The Redial feature dials the last number that was dialed with the dial pad or a Speed Dial key. This works for both off-hook dialing and hot key dialing. Digits dialed after a call is connected and cancelled numbers are not saved.

Select REDIAL to redial the last number dialed.

DDiiaalliinngg ffrroomm tthhee CCaallll LLoogg ––

DDiiaalliinngg ffrroomm tthhee CCaallll DDiirreeccttoorryy ––

UUssiinngg SSppeeeedd DDiiaall KKeeyyss

Speed Dial keys automatically dial a preprogrammed number when pressed. If you are already on a call, the digits will be dialed using DTMF tones on that call.

Use Speed Dial keys to dial frequently-called numbers, to activate network features that include a directory number, and to speed up dialing of access numbers for voice mail, auto attendant, and similar systems.

rreeffeerr ttoo ppaaggee 1144..

rreeffeerr ttoo ppaaggee 1155..

.:+@_-/\,;*'"()<>~=?!$%& DELETE SEND ABC

To enter a space or #, press the # key repeatedly until the desired character appears.

EEddiittiinngg DDiiaall SSttrriinnggss

Select the Left or Right Arrow key to move the cursor.

Press a dial pad key to enter a character to the left of the cursor, or select DELETE to delete the character under the cursor.

Teo IP Phone 4104 User Guide 7

Any unused multifunction key can be configured as a Speed Dial key (page 20).

Press a Speed Dial key to dial a number.

The dialed digits will be shown in the display.

UUssiinngg DDSSSS//BBLLFF KKeeyyss

((NNoott aavvaaiillaabbllee wwiitthh ssoommee SSIIPP sseerrvviicceess)

Direct Station Selection/Busy Lamp Field (DSS/BLF) keys show the status of monitored stations (extensions) and provide speed dialing for Direct Station Selection. A monitored line can be assigned to a DSS/BLF key on one or more phones.

When the DSS/BLF line status indicator shows on-hook or onthe-phone, pressing the DSS/BLF key speed dials the monitored station. When the DSS/BLF line status indicator shows ringing

)

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(flashing green), pressing the DSS/BLF key will answer the call, using directed call pickup.

Press an on-hook or on-the-phone DSS/BLF key to dial the selected station number.

Press a ringing DSS/BLF key to answer (pick up) the selected ringing call.

If your phone is connected to a Teo UC System, the DSS/BLF status will also indicate presence. To display the presence status of a monitored station, press the Presence feature key, then press the DSS/BLF key for that station (page 12).

AAnnsswweerriinngg CCaalllls

When a call is ringing, the display will show the calling number and name, if available.

Lift the handset, press the the in the display.

To answer a different ringing call, press the Line Appearance key for the call.

SPEAKER key, or press

HEADSET key to answer the ringing call shown

AAuuttoo AAnnsswweerr

Your phone can be configured to automatically answer certain types of incoming calls. Intercom, ACD, and CRM click-to-dial calls are examples of calls that can be auto answered.

The phone can be configured by your system administrator to answer with the speakerphone enabled for 2-way conversations, or with the microphone muted for privacy. The phone must be idle when an auto answer call is received, otherwise the call will ring normally.

When a call is received, you and the caller will hear an alerting tone.

The display will show “AA ON” when Auto Answer is enabled, or “AA OFF” when disabled. When disabled, auto answer calls will ring normally with a distinctive ring pattern.

Single burst tone – 2-way call Double burst tone – muted privacy call

AA ON REDIAL

Press the AA softkey to enable or disable Auto Answer.

RRiinnggiinngg CCoonnttrrooll

The Ringing Control option (page 25) determines how calls ring at your telephone. Individual line appearances can be set to always ring, never ring, or ring after a delay.

Teo IP Phone 4104 User Guide 8

If the microphone is muted and you want to speak to the caller, press the microphone. You can also switch to the handset or headset.

MUTE key to enable the

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HHoollddiinngg CCaalllls

TTrraannssffeerrrriinngg CCaalllls

Use this feature to transfer an active call to another party.

Note: Complete an in-progress call transfer before answering

another call.

Select HOLD or press another Line Appearance or DSS/BLF key to place the currently connected call on hold.

The held Line Appearance indicator will wink with a green light.

Press the held Line Appearance key or select UNHOLD to return to the call.

Select TRAN while on an active call.

The current call is placed on hold, and an idle line appearance is automatically selected.

If no idle line appearance is available, the display will show “SELECT AN IDLE LINE”.

Dial the party you want to transfer the call to with the dial pad (page 6) or a Speed Dial key, and then select SEND or press the

Wait until the called party answers to announce the call, or transfer it immediately.

OK key.

CCoonnffeerreenncciinngg CCaalllls

You can initiate multi-party conference calls. Conferences are limited to 3 parties.

CCoonnffeerreenncciinngg aa NNeeww CCaallll

Select CONF while on an active call.

The current call is placed on hold and an idle line appearance is automatically selected.

Dial the party you wish to add to the conference (page 6), and then select SEND or press the

After the added party answers, select CONF to conference all parties together.

CCoonnffeerreenncciinngg aa HHeelldd CCaallll

Select CONF while you are on an active call with another call on hold.

The current call is placed on hold and an idle line appearance is automatically selected.

Press the Line Appearance key for the held call you wish to add to the conference.

Select CONF to conference all parties together.

DDrrooppppiinngg tthhee LLaasstt PPaarrttyy

OK key.

Select TRAN again to complete the transfer.

DDSSSS oorr SSppeeeedd DDiiaall TTrraannssffeerr

While on an active call, select TRAN.

Press the DSS/BLF key or Speed Dial key for the destination party.

Wait until the called party answers to announce the call, or transfer it immediately.

Select TRAN again to complete the transfer.

Teo IP Phone 4104 User Guide 9

DDiissccoonnnneeccttiinngg ffrroomm aa CCoonnffeerreennccee

Select DROP to remove the last party added.

Replace the handset, press the SPEAKER key when using the speakerphone, or press the when using a headset to remove yourself from a conference.

Other parties in the conference may or may not remain connected, depending on system configuration.

HEADSET key

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OFF

CCaallll FFoorrwwaarrddiinng

Call Forwarding forwards ringing calls to another number.

Notes: Call Forward and Presence keys are mutually exclusive;

your phone can be configured with only one of these keys. If your phone is connected to a Teo UC System, it will have

a Presence key. Call forwarding will be based on your presence status.

Ringing must be enabled when using Call Forwarding.

Press the Call Forward key (the default is key 15, as shown above).

CALL FORWARD OPT=OFF ALL BUSY NOANS

Select which calls will be forwarded.

• ALL forwards all calls

You can select both BUSY and NOANS. The selected options will be indicated in the display with an asterisk.

CALL FORWARD OPT=BSY&NA ALL BUSY* NOANS* OFF

Press the OK key.

Enter the number that calls will be forwarded to (page 6).

FWD TO:5551234 DELETE CLEAR 123

Press the OK key. The Call Forward key's indicator will light red, and the display will briefly show that Call Forwarding is active.

To disable Call Forwarding, press the lit Call Forward key, and then select OFF. The key's indicator will turn off.

CALL FORWARD OPT=BSY&NA ALL BUSY* NOANS*

• BUSY forwards calls that ring while your

phone is busy (you are on a call)

• NOANS forwards calls that are not answered

within a preset time, set by the Local Call Forwarding – No Answer Delay option (page

25). The default delay value is 12 seconds.

Teo IP Phone 4104 User Guide 10

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DDoo NNoott DDiissttuurrb

This feature disables incoming calls. All callers will receive a busy signal or will be routed to voice mail.

Note: If your phone is connected to a Teo UC System, calls may

be forwarded to another number, or to voice mail.

Press the Do Not Disturb key (the default is key 16, as shown above).

The key's indicator will light red, and the display will show that Do Not Disturb is active.

DO NOT DISTURB

UNANS REDIAL

To disable, press the lit Do Not Disturb key.

PPrreesseennccee SSttaattuus

The Presence feature allows you to set your presence status in a Teo UC System and view the presence status of other users. Your status may be viewed by other users in the system and may be used to determine routing of calls to your extension.

Notes: This feature is only available if your phone is connected to a

Teo UC System.

Call Forward and Presence keys are mutually exclusive; your

phone can be configured with only one of these keys.

SSeettttiinngg YYoouurr PPrreesseennccee SSttaattuuss

Press the PRESENCE key. Your current presence status will be shown in the

display.

USE DIAL PAD KEYS TO SET PRESENCE=AVAILABLE

Press a dial pad key to select a different presence status.

Dial Pad Key Presence State

1 Available

2 Busy

3 Away

4 Not Available

5 Do Not Disturb

6 On Holiday

7 On Vacation

8 After Hours

9 Call Forward

Teo IP Phone 4104 User Guide 11

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Press the OK key or the PRESENCE key to save the selected presence status.

Your presence status will be shown in the phone’s idle display, and the red/green, unless your status is set to “Available”.

PRESENCE key will be lit

ON VACATION REDIAL

If you selected “Call Forward” (dial pad key 9), enter the number that calls will be forwarded to, and then press the

OK key.

FWD TO:5551234 DELETE CLEAR 123

You can also set your presence status from other telephone devices on the Teo UC System that share your line configuration, such as the Teo Softphone, from the Teo UCM User Portal, or through the Teo UC Mobile Client.

The presence status displayed on your phone is your “system” presence status that can be viewed by other users.

VViieewwiinngg tthhee PPrreesseennccee SSttaattuuss ooff OOtthheerr UUsseerrss

You can view the presence status of other users whose lines appear on your phone’s DSS/BLF keys.

DSS/BLF Key Indicator Presence Status

OFF Available (On-Hook)

Steady Red / Green Other Presence State (On-Hook)

Steady Red On The Phone (Off-Hook)

Flashing Green Ringing

To view presence details, press the

Press DSS/BLF keys to view other users’ presence status (one at a time).

PRESENCE key.

08=2036 AFTER HOURS

When finished, press the OK key or the PRESENCE key again.

Note: “On The Phone” and “Offline” presence states are set

automatically by the Teo UC System, and cannot be set manually.

Teo IP Phone 4104 User Guide 12

UUssiinngg NNeettwwoorrkk FFeeaattuurrees

In some systems, multifunction keys can be programmed to access features provided by the telephone network, such as Directed Call Pickup. A feature is active when the key’s red indicator is on.

Note: Call Forwarding and Do Not Disturb are controlled locally by

the phone.

Page 13

UUssiinngg tthhee CCaallll LLoog

WWhhaatt ddooeess tthhee CCaallll LLoogg DDoo??

The time and date of the call, and up to 12 digits of the calling number (incoming) or called number (outgoing) number are shown.

The call log maintains a running list of the last 100 incoming or outgoing calls from your telephone. You can view the caller ID number (if available), the date and time of the call, and elapsed time for connected calls. The call log may be protected by a PIN.

TTyyppeess ooff CCaallllss iinn tthhee CCaallll LLoogg

Unanswered Incoming Calls – calls that rang at your telephone, but were not answered. Forwarded calls are not logged.

Answered Incoming Calls – calls that were answered at your telephone.

Outgoing Calls – calls originating from your telephone.

VViieewwiinngg tthhee CCaallll LLoogg

Press the LOG key to view or exit the Call Log.

SELECT CALL LOG TYPE UNANS ANSWD OUT

A PIN may be set to prevent unauthorized access to your call log. When prompted for a PIN, enter your PIN with the dial pad. Press the

key after entering the PIN.

To change or remove the PIN, please refer to page 28.

Select the type of calls that you want to view – UNANS (unanswered), ANSWD (answered), or OUT (outgoing).

A key indicator will alternately flash red and green to identify the line appearance that was used for the logged call.

09:42a04/15 5551234 DELETE CALL DETAIL

To view a previous (older) call in the log, press the Down Arrow key.

To return to the last displayed (newer) call in the log, press the Up Arrow key.

SShhoorrttccuutt ttoo tthhee UUnnaannsswweerreedd CCaallll LLoogg

If any calls ringing at your telephone were unanswered, UNANS will appear in the idle display. You can select UNANS to enter directly into the unanswered call log. After you have viewed the unanswered call log, the UNANS display indication will clear until new calls are received.

VViieewwiinngg CCaallll DDeettaaiillss

You can view the call duration and IP packet statistics for any completed call in the log.

Select DETAIL to view the elapsed time of the call.

DURATION=00:03:42 ¤ DATE

Press the Right Arrow key repeatedly to view IP packet statistics.

The Left Arrow key returns to the previously-shown display, or to the last IP packet statistics display when the duration display is shown.

Teo IP Phone 4104 User Guide 13

Page 14

DELETE

SEND

CALL

The cursor will be positioned on the first digit in the

G.711/20mS JTR=10/100mS¤ DATE

dialed number. Add any required additional characters, such as outside line or long distance access codes, with the dial pad (page 6).

CONCEALED=12 <1%¤ DATE

Refer to the IP Telephone Network Administration Guide

Select DATE to return to the main call log entry display.

DDiiaalliinngg aa CCaallll LLoogg EEnnttrry

With the call you want to dial showing in the call log display, select CALL.

An idle line appearance will be automatically selected. For outgoing calls, all digits that were dialed to complete the original call are shown.

The cursor will be positioned on the first digit in the dialed number to allow additional digits such as an area code to be added.

for a detailed description of packet statistics.

09:42a04/15 5551234 DELETE

DEC 21, 2013 10:12 AM

95554321

DIALING... BKSP

DETAIL

When all characters have been entered, select SEND or press the

Note: Calls are automatically dialed after a preset

timeout that has been set by your installer.

OK key.

DDeelleettiinngg aa CCaallll LLoogg EEnnttrryy

To delete the displayed call from the log, select DELETE.

09:42A04/15 5551234

CALL DETAIL

123

Teo IP Phone 4104 User Guide 14

DEC 21, 2013 10:12 AM

5554321

DIALING... BKSP SEND 123

UUssiinngg tthhee CCaallll DDiirreeccttoorry

WWhhaatt iiss tthhee CCaallll DDiirreeccttoorryy??

The Call Directory is a softkey-based speed dialing system that can store up to 36 entries. A name display identifies each entry. Use the directory to store frequently-dialed numbers when additional Speed Dial keys are not available.

Page 15

SEND

JIM G

Directory entries are displayed on nine screen pages, with four entries per page. The current directory page number (1-9) will be shown at the upper right of the display.

DEC 21, 2013 10:12 AM

DDiiaalliinngg ffrroomm tthhee CCaallll DDiirreeccttoorryy

Press the DIRECTORY key to view the Call Directory.

SELECT A SOFTKEY PAGE1¤

HOME

To see a different directory page, select a page by pressing a dial pad key (1-9), or press the Right or Left Arrow key to cycle through the nine pages until the desired page is displayed.

Go off-hook with the handset or headset first if Call Monitoring has not been enabled by your installer (page

16).

Press the softkey that is under the number that you want to dial.

DEC 21, 2013 10:12 AM

910251

DIALING... BKSP

To add or change directory entries, see page 22.

When all characters have been entered, select SEND or press the

Note: Calls are automatically dialed after a preset

timeout that has been set by your installer.

To exit the Call Directory without dialing or deleting an entry, press the

OK key.

123

DIRECTORY key.

10251

DIALING... BKSP SEND 123

If the entry is not set up for immediate dialing, you can add additional characters, such as extension numbers or PIN codes, with the dial pad (page 6).

Teo IP Phone 4104 User Guide 15

Page 16

UUssiinngg tthhee SSppeeaakkeerrpphhoonne

The speakerphone feature allows two-way hands-free conversation and on-hook dialing.

Note: Your installer may disable the microphone (see Call

Monitoring), or completely disable the speakerphone.

PPllaacciinngg aanndd AAnnsswweerriinngg CCaallllss

If your telephone is idle, an idle line appearance will be automatically selected when you press the speakerphone will be activated when you press a Speed Dial or DSS/BLF key while on-hook.

You can answer a ringing line appearance by pressing the

SPEAKER key.

MMuuttiinngg tthhee MMiiccrroopphhoonnee

You can mute the microphone for privacy. The other party will not be able to hear you, but you can still hear the other party.

Press the microphone.

The indicator light on the microphone is muted.

SSwwiittcchhiinngg BBeettwweeeenn tthhee HHaannddsseett aanndd SSppeeaakkeerrpphhoonnee

Press the SPEAKER key to switch between the handset and speakerphone during a call.

Lift the handset to switch from the speakerphone to the handset.

MUTE key to disable or enable the

SPEAKER key, or the

MUTE key will be on when the

UUssiinngg CCaallll MMoonniittoorriinngg

Call Monitoring allows on-hook dialing and a call listen-only mode while on hook.

Note: Your installer must enable this feature. Call Monitoring

disables the speakerphone microphone.

When Call Monitoring is active, the indicators on the

MUTE keys are lit. Call progress tones, dialed digits, and the

and remote party can be heard through the built-in speaker, but you can only talk to the remote party with the handset or headset.

Press the activate Call Monitoring. Pre-dialing and the REDIAL softkey also activate Call Monitoring.

Lift the handset or press the the remote party (and end Call Monitoring).

Press the Monitoring.

If you are on an active call, the call will be disconnected if the handset is on-hook.

SPEAKER key at any time during a call to

SPEAKER key to deactivate Call

MMuuttiinngg tthhee HHaannddsseett oorr HHeeaaddsseett MMiiccrroopphhoonne

You can mute the handset or headset microphone for privacy. The other party will not be able to hear you, but you can still hear the other party.

Press the or headset microphone.

The indicator light on the microphone is muted.

MUTE key to disable or enable the handset

SPEAKER

HEADSET key to talk to

MUTE key is on when the

Teo IP Phone 4104 User Guide 16

Page 17

UUssiinngg aa HHeeaaddsseet

HHeeaaddsseett MMooddee OOppeerraattiioonn

With a headset, the HEADSET key is used as the hookswitch. You can switch between the headset, handset, and speakerphone at any time.

Your telephone can be set to use the handset/speakerphone or headset by default (page 26). All dialing that automatically selects a line will connect to the default device.

OOppttiimmiizziinngg tthhee PPhhoonnee ttoo MMaattcchh YYoouurr HHeeaaddsseett

Headset models may vary in their microphone sensitivities and receive levels. Your telephone provides adjustments for transmit and receive levels to accommodate most headsets (page 26).

AAddjjuussttiinngg tthhee RReecceeiivvee VVoolluumme

The VOLUME key adjusts the receive volume level for the handset, headset, or speakerphone while you are on a call.

AAddjjuussttiinngg tthhee RRiinnggeerr VVoolluumme

The VOLUME key adjusts the ringer volume when you are not on a call.

Press the left side of the VOLUME key repeatedly to reduce the ringer volume, or press the right side to increase the ringer volume.

The telephone will ring once with the new ringer volume setting, and the new setting will be shown briefly in the display.

When the volume is at the lowest setting, the phone will display "RINGER OFF" when idle.

RINGER OFF (VOL^ = ON) REDIAL

Press the VOLUME Up key while you are not to enable the ringer.

UUssiinngg VVooiiccee MMaaiil

on a call

Press the left side of the reduce the volume, or press the right side to increase the volume.

The telephone stores individual preset volume settings for the handset and headset. Handset and headset volume settings return to the programmed preset levels after a call is completed; the speakerphone volume setting is retained between calls. See page 26 to change the preset values.

Teo IP Phone 4104 User Guide 17

VOLUME key repeatedly to

Voice mail services are provided by your telephone system.

Note: You must first program your voice mail access number

before this feature will work (page 22).

The Message Waiting indicator on your phone is lit bright red when you have messages waiting.

Press the mail system.

When finished, terminate the voice mail call by going on-hook.

VOICE MAIL key to connect to your voice

Page 18

DDiissppllaayyiinngg TTeelleepphhoonnee IInnffoorrmmaattiioon

Press the INFO key to display information about your telephone.

The display will show:

• Telephone model number

• Software version

• Serial number

FEB 17, 2014 10:12 AM

Model: 4104 SW Ver: 06.04.16 Serial #: 00000000000

Press the INFO key again, or lift the handset to return to the normal active call display.

Teo IP Phone 4104 User Guide 18

Page 19

AAddjjuussttiinngg tthhee TTeelleepphhoonnee AAnngglle

1. Press down the tab to loosen the bracket lock.

2. As you press the tab, rotate the phone body up or down to adjust tilt.

3. Release the tab to lock the bracket to a slot.

LLaabbeelliinngg KKeeyyss

UUsseerr OOppttiioonnss MMeennuu

The following personal preference options can be changed from the User Options menu:

• Time and Date

• Speed Dial Keys

• Voice Mail Key

• Call Directory

• Personal Ringing

You can enter the User Options menu when the phone is idle or during an active call.

Press the

SETUP MENU INSTL ADMIN USER

Select USER.

USER OPTIONS ¤ CLOCK KEYS DIR RING

When ◄ or ► appears in the upper line of the display, you can press the Left or Right Arrow key to see additional menu selections.

MENU key.

• Handset/Headset Mode

• Preset Volume Levels

• Display Contrast

• Call Log PIN

The 12 multifunction keys on the right side of the phone can be labeled with the telephone number, feature name, speed dial party name, or other appropriate designation.

Remove the clear label cover by lifting the right side, and then write or type on the provided paper label. Replace the paper label and snap the cover into place.

Teo IP Phone 4104 User Guide 19

USER OPTIONS £ VOICE DISPLY PIN

The arrow keys also move the cursor position when entering text or numbers.

Page 20

For a list of all selections available from the User Options menu, see the User Options Menu Tree (page 29).

SSeettttiinngg tthhee TTiimmee aanndd DDaatte

Note: If server-based (SNTP) automatic time update is

configured on your phone by your installer, manual time and date settings will be overwritten.

From the User Options menu, select CLOCK.

MENU → USER

( The current time and date will be displayed, with the

cursor on the first digit.

→ CLOCK)

04-29-14 10:16AM AM/PM

Enter new digits for the date and time with the dial pad. The cursor will advance automatically as each digit is entered.

Time must be entered in 12-hour format. AM/PM is changed with a softkey.

If you need to make corrections, use the Left or Right Arrow key to move the cursor.

SSeettttiinngg UUpp SSppeeeedd DDiiaall KKeeyys

Speed Dial keys facilitate dialing for voice mail, auto attendant, and similar applications. Pressing a Speed Dial key with no active call will originate a call on an idle line appearance and dial the selected number. If a Speed Dial key is pressed while connected on an active call, the speed dial number is dialed on that call; this can be used to send digits to an automated attendant or voice mail system.

Speed dialing can be used in conjunction with manual dialing. Any unused multifunction key can be configured as a Speed Dial key.

From the User Options menu, select KEYS.

MENU → USER

( The status indicator for each key will indicate the

current setting:

Green – Line Appearance or DSS/BLF

Red – Feature Activator

Off – Unused or Speed Dial

Press an unlit multifunction key.

The selected key’s indicator will alternately flash red and green. Any existing speed dial number will be shown in the display.

→ KEYS)

When all changes have been made, press the OK key to return to the User Options menu or press the

MENU key to exit Setup Mode.

SPDIAL= DELETE PAUSE 123

Enter the speed dial string with the dial pad.

Character entry is described in the Dialing section on page 6.

SPDIAL=5553491000 DELETE PAUSE 123

Teo IP Phone 4104 User Guide 20

Page 21

““SSmmaarrtt”” PPaauusseess

Pauses are entered with the PAUSE softkey, and are shown in the display as a pause in a dial string will delay dialing until the call is answered; additional pauses delay dialing for one second per pause. Enter multiple pauses to increase the delay time.

You can use a smart pause to automatically enter a PIN code after the called number answers.

SPDIAL=5553491000¥1234# DELETE PAUSE 123

IImmmmeeddiiaattee oorr EEddiittaabbllee DDiiaalliinngg

For one-touch dialing, enter a # character at the end of the dial string. The string will be dialed immediately when the Speed Dial key is pressed.

A Speed Dial key can be used in conjunction with manual dialing. If you want to enter more digits after pressing the Speed Dial key, or edit the dial string before dialing, setting up the Speed Dial key.

do not

include the # character when

Å character. The first

UUnnuusseedd KKeeyyss

Any Speed Dial key can be changed to an Unused key by clearing the dialing string.

Press a Speed Dial key.

The selected key’s indicator will alternately flash red and green. The speed dial number will be shown in the display.

SPDIAL=9553491000# DELETE PAUSE 123

Press the Left Arrow key repeatedly to move the cursor to the beginning of the speed dial string.

Select DELETE repeatedly to delete all characters.

SPDIAL= DELETE PAUSE 123

Press the OK key to return to the key selection menu. The key is converted to an Unused key.

When all digits have been entered, press the OK key.

Teo IP Phone 4104 User Guide 21

Page 22

SSeettttiinngg UUpp tthhee VVooiiccee MMaaiill KKeeyy

The VOICE MAIL key is used to speed dial your voice mail system.

cursor. CLEAR removes all digits, allowing you to start over.

When all digits have been entered, press the

OK key.

Note: The

mail access number in order for this feature to work properly. “Smart” pauses and PIN codes can be included in the number.

VOICE MAIL key must be programmed to dial the voice

From the User Options menu, select KEYS.

MENU → USER → KEYS)

(

Press the

The key's indicator will flash.

VOICE MAIL key.

VOICE MAIL ACCESS NUMBER

Select NUMBER to view or change the VOICE MAIL key speed dial number. This is the number that is dialed to access your voice mail system.

The currently programmed dial string, if any, will be shown in the display.

NUMBER=95551432 DELETE CLEAR 123 PAUSE

Enter the dialing string with the dial pad (page 6).

“Smart” pauses are entered with the PAUSE softkey, and are shown in the display as a Å character. The first pause in a dial string will delay dialing until the call is answered; additional pauses delay dialing for one second per pause. Enter multiple pauses to increase the delay time.

You can use a smart pause to automatically enter a voice mail PIN code after the voice mail system answers.

If you need to make corrections while entering numbers, select DELETE to delete the digit under the

SSeettttiinngg UUpp tthhee CCaallll DDiirreeccttoorryy

Up to 36 telephone numbers and/or IP addresses can be stored in the Call Directory. Directory entries are similar to Speed Dial keys, but are accessed from a display menu. Place your most frequently-dialed numbers on Speed Dial keys, if available, and put other numbers in the directory.

Directory entries are displayed on nine screen pages, with four entries per page. The current directory page number (1-9) will be shown in the display.

From the User Options menu, select DIR.

MENU → USER

(

Select a directory page by pressing a dial pad key (1-

9), or press the Left or Right Arrow key to cycle through the nine pages until the desired page is displayed.

Select a directory entry by pressing the softkey below the name display.

You can edit an existing entry or add a new one by pressing the softkey below an unlabeled entry position.

→ DIR)

SELECT A SOFTKEY PAGE1¤ JIM G HOME

Using the dial pad, enter a name (5 characters max.) to identify the directory entry. Press the dial pad key repeatedly until the desired upper case letter appears in the display. For example, to enter the

Teo IP Phone 4104 User Guide 22

Page 23

letter ‘L’, press the 5 key 3 times. Spaces and punctuation can be entered with the

After a short delay, the cursor will advance to the next character. Press the Right Arrow key if you want to manually move to the next character.

If you need to make corrections while entering the name, select ◄BKSP (backspace) to delete the current character and move back to the previous one.

# and

keys.

∗

DIRECTORY NAME:STEVE £BKSP CLEAR MOVE NUMBER

Select NUMBER.

Enter the dialing string with the dial pad as explained in the Speed

Enter a # character at the end of the dial string to allow immediate dialing when the directory entry is selected.

If you want to return to name entry, select NAME.

Dial section on page 20.

DIAL=5551212# DELETE NAME 123 PAUSE

MMoovviinngg aa DDiirreeccttoorryy EEnnttrryy

Select MOVE from the Name screen if you want to move a directory entry to a new location.

PICK NEW SOFTKEY PAGE1¤ JIM G HOME STEVE

Press the softkey for the new location; select a new page first with the dial pad or the Left or Right Arrow key if moving to a different directory page.

Any existing entry at the new location will be overwritten by the entry being moved.

DDeelleettiinngg aa DDiirreeccttoorryy EEnnttrryy

Select CLEAR from the Name screen to delete a directory entry. The entry’s name and number will be deleted immediately.

When all digits have been entered, press the OK key to return to softkey selection or press the to exit Setup Mode.

MENU key

SELECT A SOFTKEY PAGE1¤ JIM G HOME STEVE

Teo IP Phone 4104 User Guide 23

Page 24

OFFHK

TONE

PPeerrssoonnaall RRiinnggiinngg OOppttiioonns

RRiinnggiinngg TToonnee

Your telephone has six distinct ringing tones available. A single unique ringing tone can be assigned to each phone, or individual unique ringing tones can be assigned to each line appearance. In office environments with multiple phones, unique ringing tones can help identify ringing phones. Individual unique ringing tones for each line appearance are useful for vision-impaired users, or for users that handle call answering for multiple clients.

From the User Options menu, select RING.

MENU → USER

(

→ RING)

To use the same ringing tone for all Line Appearance keys, select ALL (if shown in the display), and then press a dial pad key (1-6) to select a ringing tone and hear a sample of the tone.

RINGING TONE=6 ALL KEYS KEYPAD 1-6 OR LINE KEY

To use individual ringing tones, press a lit Line Appearance key, and then press a dial pad key (1-6) to select a ringing tone for the line appearance and hear a sample of the tone. Repeat for other Line Appearance keys.

Consecutive line appearances that share a single phone number will use the same ringing tone.

PERSONAL RINGING

Select the TONE option.

All multifunction keys that are programmed for line appearances will have a steady green indication.

‘ALL KEYS’ will be shown in the upper line of the display if all keys are currently set to use the same ringing tone.

OFFHK CONTRL LCFWD

RINGING TONE=5 ALL KEYS KEYPAD 1-6 OR LINE KEY

If individual line appearances are using unique ringing tones, the setting for the first Line Appearance key will be shown in the upper line.

RINGING TONE=3 KEY01 KEYPAD 1-6 OR ALL

RINGING TONE=4 KEY02 KEYPAD 1-6 OR ALL

When finished, press the OK key to return to the Personal Ringing menu or press the exit Setup Mode.

OOffff--HHooookk RRiinnggiinngg OOppttiioonnss

Incoming calls ring at a muted volume level when you are offhook on another call. You can select normal ringing or a single burst of the ringing pattern.

From the User Options menu, select RING.

MENU → USER

(

→ RING)

MENU key to

PERSONAL RINGING TONE

Select the OFFHK option.

The current off-hook ringing setting will be displayed.

CONTRL LCFWD

Teo IP Phone 4104 User Guide 24

Page 25

LCFWD

CONTRL

OFFHOOK RING=SINGLE NORMAL SINGLE

Select NORMAL or SINGLE to change the setting.

Press the menu or press the

RRiinnggiinngg CCoonnttrrooll ffoorr IInnddiivviidduuaall LLiinnee AAppppeeaarraanncceess

You can control the audible ringing at your telephone for each line appearance.

Line appearances set to ALWAYS will ring immediately. Use this setting for your primary line appearances.

NEVER completely disables ringing on the line appearance. Use this selection for monitored line appearances that are normally answered elsewhere.

WAIT delays ringing at your telephone for 2 to 7 ringing cycles (6 seconds per cycle). Use this option for backup answering on line appearances that are primarily answered on other phones.

Calls that do not ring, due to the ringing control selection, do not display call information and are not recorded in the call log until audible ringing begins.

OK key to return to the Personal Ringing

MENU key to exit Setup Mode.

KEY01=ALWAYS RING ¤ ALWAYS NEVER WAIT2 WAIT3

KEY01=ALWAYS RING ¤ WAIT4 WAIT5 WAIT6 WAIT7

If you want to change the setting for the selected key, select ALWAYS, NEVER, or WAIT2-WAIT7.

Consecutive line appearances that share a single phone number will use the same ringing control setting.

Press the menu or press the

LLooccaall CCaallll FFoorrwwaarrddiinngg –– NNoo AAnnsswweerr DDeellaayy

This option sets the delay in seconds before an unanswered ringing call is forwarded.

Note: If your phone is connected to a Teo UC System, call

forwarding delay is not controlled by this option.

From the User Options menu, select RING.

MENU → USER

(

OK key to return to the Personal Ringing

MENU key to exit Setup Mode.

→ RING)

From the User Options menu, select RING.

MENU → USER

(

→ RING)

PERSONAL RINGING TONE OFFHK

LCFWD

PERSONAL RINGING TONE OFFHK CONTRL

Select LCFWD.

LOC CFWD NOANSWR SEC=12

Select CONTRL.

All multifunction keys that are programmed for call appearances will have a steady green indication.

Press a lit key to view its current ring control setting.

Teo IP Phone 4104 User Guide 25

DELETE CLEAR 123

Page 26

Using the dial pad, enter the time in seconds (2-99) to wait before forwarding a ringing call.

If you need to make corrections while entering numbers, select DELETE to delete the digit under the cursor. CLEAR removes all digits, allowing you to start over.

Press the menu or press the

HHaannddsseett//HHeeaaddsseett CCoonnffiigguurraattiioon

VVooiiccee MMooddee

Select default handset/speakerphone or headset operation with this option. The voice mode determines which device will be used when a line is automatically selected.

The handset, headset, and speakerphone can be used in either mode by lifting the handset, pressing the pressing the

SPEAKER key.

OK key to return to the Personal Ringing

MENU key to exit Setup Mode.

HEADSET key, or

PPrreesseett VVoolluummee LLeevveellss

Preset volume levels may be set for handset and headset, and speakerphone operation. Change these settings to match a particular headset’s transmission characteristics, provide higher preset volume levels for hearing impaired users, or to suit personal preference. Receiver volume levels set with the Volume telephone is reset to the preset volume level whenever a call is originated or answered.

Separate preset transmit and receive levels are stored for handset and headset modes. There is a transmit volume preset for the speakerphone, but no receive volume preset. The speakerphone receive volume is set with the during a call and is retained between calls.

key are used only for the duration of a call. The

Select VOICE.

VOLUME keys

VOICE OPTIONS MODE VOLUME

Select VOLUME.

From the User Options menu, select VOICE.

MENU → USER

(

→

► → VOICE)

DEFAULT VOLUME LEVELS HAND HEAD SPKR RESET

VOICE OPTIONS MODE VOLUME

Select MODE.

Select HAND (handset), HEAD (headset), or SPKR (speakerphone).

The display will show the current preset volume settings.

VOICE MODE=HEADSET HAND HEAD

Select HAND or HEAD to select handset or headset mode.

Press the OK key to return to the Voice Options menu or press the

Teo IP Phone 4104 User Guide 26

MENU key to exit Setup Mode.

HANDSET:RCV=04 XMT=05 RCV+ RCV- XMT+ XMT-

Page 27

RReecceeiivvee VVoolluummee

The receive volume setting is for the handset and headset only, speakerphone receive volume is set during a call with the Volume key.

AAddjjuussttiinngg tthhee DDiissppllaayy CCoonnttrraasst

This setting adjusts the contrast of the display to compensate for viewing position and lighting conditions.

Select RCV- or RCV+ to adjust the receive volume level.

The new setting will be shown in the display.

TTrraannssmmiitt VVoolluummee

Select XMT- or XMT+ to adjust the transmit volume level.

The new setting will be shown in the display.

RReesseett ttoo DDeeffaauullttss

To set all receive and transmit preset volume levels to the factory defaults, select RESET, and then select YES to confirm.

When finished, press the Default Volume Levels menu or press the to exit Setup Mode.

From the User Options menu, select DISPLY.

MENU → USER

(

Select (- ) to lighten the display (less contrast), or (+) to darken the display (more contrast).

The display contrast will change, and a bar graph will show the new contrast setting.

→

► → DISPLY)

CONTRAST [¦¦¦¦¦ ]

OK key to return to the

MENU key

(-) (+)

Press the OK key to return to the User Options menu or press the

MENU key to exit Setup Mode.

Teo IP Phone 4104 User Guide 27

Page 28

SSeettttiinngg aa CCaallll LLoogg PPIIN

“PIN SET” will be displayed to confirm the new PIN.

You can set a PIN to prohibit unauthorized access to your Call Log.

From the User Options menu, select PIN.

MENU → USER

(

If a PIN is currently set, the display will prompt you to enter your PIN prior to making changes.

→

► → PIN)

CALL LOG PIN SET CLEAR

CCrreeaattiinngg//CChhaannggiinngg YYoouurr PPIINN

Select SET.

ENTER PIN:******* £BKSP CLEAR

Enter a new 4 to 20 digit PIN with the dial pad.

If you need to make corrections, select (backspace) to delete the previous digit, or select CLEAR to clear all digits.

Press the

OK key.

◄

BKSP

PIN SET

Record your PIN for future reference.

Press the OK key to return to the User Options menu or press the

RReemmoovviinngg tthhee PPIINN

Select CLEAR.

“PIN CLEARED” will be displayed to confirm that the PIN has been removed.

MENU key to exit Setup Mode.

PIN CLEARED

Press the OK key to return to User Options menu or press the

WWhhaatt ttoo ddoo iiff yyoouu lloossee yyoouurr PPIINN

Your system administrator must reset the phone to remove the Call Log PIN.

MENU key to exit Setup Mode.

VERIFY:******* £BKSP CLEAR

Repeat the PIN when prompted to verify the new entry.

Press the

Teo IP Phone 4104 User Guide 28

OK key.

Resetting will clear all Call Log entries, programmed numbers, PINs, and settings in your phone.

Page 29

USER (User Options)

CLOCK (Set Time and Date) ............................................. page 20

(Speed Dial Keys) .................................................... page 20

KEYS

NUMBER

DIR

(Call Directory) ........................................................... page 22

BKSP CLEAR MOVE (Move Entry to New Location) NUMBER

RING

(Personal Ringing)

TONE

OFFHK

CONTRL

(Dial String)

DELETE PAUSE 123/ABC/abc

(Delete Character)

DELETE (Delete Character) NAME 123/ABC/abc

(Ringing Tone) ............................................... page 24

ALL

NORMAL SINGLE (Single Burst)

ALWAYS NEVER WAIT2 WAIT3 WAIT4 WAIT5 WAIT6 WAIT7

(Delete Character)

(Dialing Pause)

(Character Entry Mode)

(Clear Entry)

(Edit Dial String)

(Directory Name Entry)

(Character Entry Mode)

(All Keys use the same Ringing Tone)

(Off-Hook Ringing) ....................................... page 24

(Ringing Control) ....................................... page 25

(Ring Immediately)

(Never Ring)

(Wait 2 Ring Cycles / 12 seconds)

(Wait 3 Ring Cycles / 18 seconds)

(Wait 4 Ring Cycles / 24 seconds)

(Wait 5 Ring Cycles / 30 seconds)

(Wait 6 Ring Cycles / 36 seconds)

(Wait 7 Ring Cycles / 42 seconds)

LCFWD (Local Call Forward No Answer Delay) ................. page 25

DELETE CLEAR (Clear Label)

VOICE (Handset/Headset Options)

MODE

HAND HEAD

VOLUME ................................................................. page 26

HAND (Handset)

HEAD

SPKR

RESET

DISPLY

(Display Contrast) ................................................ page 27

(Increase Contrast)

- (Decrease Contrast)

(Call Log PIN) ............................................................ page 28

(Set New PIN)

SET CLEAR

(Delete Character)

(Voice Mode) ................................................ page 26

(Handset)

(Headset)

RCV+

(Receive Volume Up)

(Receive Volume Down)

RCV- XMT+ XMT-

RCV+ RCV- XMT+ XMT-

XMT+ XMT-

(Remove PIN)

(Transmit Volume Up)

(Transmit Volume Down)

(Headset)

(Receive Volume Up)

(Receive Volume Down)

(Transmit Volume Up)

(Transmit Volume Down)

(Speakerphone)

(Transmit Volume Up)

(Transmit Volume Down)

(Reset to Default Volume Levels)

Teo IP Phone 4104 User Guide 29

Page 30

TTeeoo PPrroodduucctt WWaarrrraannttyy

For a period of one year from date of dealer purchase, but not to exceed 16 months from date of manufacture, Teo Technologies, Inc. (Teo) warrants its products to be free from defects in material and workmanship under conditions of normal use and service. Teo shall, at its option, repair or replace any defective product which, in its opinion, has not been misused, damaged, or improperly installed.

Repair or replacement under this warranty will be performed at Teo's factory. Authorization must be obtained from Teo prior to returning a product for repair. Freight must be prepaid for all units returned to Teo. Units repaired under warranty will be shipped UPS Ground (or equivalent), freight prepaid by Teo.

Products that are older than the warranty period, but less than 7 years old, or still manufactured by Teo may be repaired at the factory for a flat rate charge. Repaired out-of-warranty units are warranted for 90 days from the date of repair.

The repair or replacement of a product under this warranty represents the entire obligation of Teo; Teo shall not be liable for any special or consequential damages resulting from or caused by any defect, failure, incapacity or malfunction of any of its products.

The foregoing express warranty is in lieu of all other warranties, express or implied, including but not limited to any implied warranty of merchantability, fitness, or adequacy for any purpose or use, quality, productiveness or capacity; Teo, to the extent permitted by law, hereby disclaims all such other warranties.

Teo IP Phone 4104 User Guide 30

Page 31

IImmppoorrttaanntt SSaaffeettyy IInnssttrruuccttiioonnss

1. Never install telephone wiring during a lightning storm.

2. Never install telephone jacks in wet locations unless the jack is

specifically designed for wet locations.

3. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

4. Use caution when installing or modifying telephone lines.

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

5. Read and understand all instructions.

6. Follow all warnings and instructions marked on the product.

7. Unplug the line cord before cleaning. Do not use liquid or aerosol

cleaners. Use a damp cloth for cleaning.

8. Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.

9. Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.

10. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply to your home, consult your dealer or local power company.

11. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it.

12. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.

13. Never push objects of any kind into this product through any openings as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on this product.

14. To reduce the risk of electric shock, do not disassemble this product, but take it to a qualified serviceman when some service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the appliance is subsequently used.

15. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:

A. When the power supply cord or plug is damaged or frayed.

B. If liquid has been spilled into the product.

C. If the product has been exposed to rain or water.

D. If the product does not operate normally by following the operating

instructions. Adjust only those controls that are covered by the operating instructions, because improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.

E. If the product has been dropped or the case has been damaged.

F. If the product exhibits a distinct change in performance.

16. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

17. Do not use the telephone to report a gas leak in the vicinity of the leak.

SSAAVVEE TTHHEESSEE IINNSSTTRRUUCCTTIIOONNSS

FFCCCC RReeqquuiirreemmeennttss

The Teo 4104 is hearing-aid compatible (HAC) per Section 68.316, FCC Rules and Regulations.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Teo IP Phone 4104 User Guide 31

Page 32

Teo Technologies, Inc.

11609 49th Place West Mukilteo, WA 98275-4255

(425) 349-1000 (800) 524-0024 (425) 349-1010 Fax

www.teotech.com