Teo 4104 User Manual
January 2014
IIPP PPhhoonnee 44110044
UUsseerr GGuuiiddee
Software Version 06.04.16, Document #14-280205 Rev. J
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Introduction ............................................................................ 3
Using This Manual ................................................................... 3
Controls and Indicators ........................................................... 4
Display ...................................................................................... 5
Operation ............................................................................... 6
Placing Calls ............................................................................. 6
Answering Calls ....................................................................... 8
Holding Calls ............................................................................ 9
Transferring Calls ..................................................................... 9
Conferencing Calls ................................................................... 9
Call Forwarding ...................................................................... 10
Do Not Disturb ....................................................................... 11
Presence Status ...................................................................... 11
Using Network Features ........................................................ 12
Using the Call Log .................................................................. 13
Using the Call Directory ......................................................... 14
Using the Speakerphone ....................................................... 16
Setting the Time and Date ..................................................... 20
Setting Up Speed Dial Keys ................................................... 20
Setting Up the Voice Mail Key ............................................... 22
Setting Up the Call Directory ................................................. 22
Personal Ringing Options ...................................................... 24
Handset/Headset Configuration ............................................. 26
Adjusting the Display Contrast .............................................. 27
Setting a Call Log PIN ............................................................. 28
User Options Menu Tree ...................................................... 29
Warranty ............................................................................... 30
Regulatory Statements ......................................................... 31
Using Call Monitoring ............................................................ 16
Muting the Handset or Headset Microphone ....................... 16
Using a Headset ..................................................................... 17
Adjusting the Receive Volume .............................................. 17
Adjusting the Ringer Volume ................................................ 17
Using Voice Mail .................................................................... 17
Displaying Telephone Information ....................................... 18
Customizing Your Phone ..................................................... 19
Adjusting the Telephone Angle ............................................ 19
Labeling Keys ......................................................................... 19
User Options Menu ................................................................ 19
Teo IP Phone 4104 User Guide 2
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The Teo IP Phone 4104 is an easy to use multiline terminal that
provides sophisticated services over managed IP networks
running Session Initiation Protocol (SIP). The telephone
includes a built-in 10/100BaseT Ethernet switch to allow daisychain connection of a PC workstation without additional
equipment.
Features of the 4104 include:
100-entry Call Log for
Unanswered, Answered,
and Outgoing Calls
• Call Timer
• Last Number Redial
• Speed Dial
• Pre-Dialing
• Direct Station Select
• 36-entry Call Directory
• Voice Mail Access Key
Presence Status
• Ringing Control for Shared
Lines
• Flexible Ringing Options
• Desktop or Wall Mounting
• Integrated Speakerphone
• Call Monitoring
• Handset or Headset
Operation
• Headset Activation Key
UUssiinngg TThhiiss MMaannuuaal
A brief description of all controls and indicators is presented on
the following three pages.
Instructions for using your telephone are in the Operation
chapter (page 6).
Many telephone features can be customized – see the
Customizing Your Phone chapter (page 19).
l
• Message Waiting
Indication
• Backlit Graphic LCD
Display
Various features may not be available
with some SIP services.
Teo IP Phone 4104 User Guide 3
• Dedicated Headset Jack
• Integrated 10/100BaseT
Ethernet Switch
• 802.3af Power over
Ethernet or Local Power
CCoonnttrroollss aanndd IInnddiiccaattoorrs
1) Display – shows the line ID, call state, caller ID, dialed digits,
network call control messages, elapsed time during calls,
the date and time of day, and softkey options.
The viewing angle is primarily set by changing the
base/mounting bracket angle (page 19). Display contrast can
be adjusted by a menu selection (page 27).
s
Line Appearance Key
Indicator
OFF Idle (On-Hook)
Steady Green In Use (Off-Hook)
Winking Green On Hold
Flashing Green Ringing
DSS/BLF Key
Indicator
OFF Available (On-Hook)
Steady Red / Green Other Presence State* (On-Hook)
Steady Red On The Phone (Off Hook)
Flashing Green Ringing
* Note: If your phone is connected to a Teo UC System, steady
red/green is used to indicate Busy, Away, Not Available, Do
Not Disturb, On Holiday, On Vacation, After Hours, or Call
Forward presence states (page 11).
Monitored Station State
Line State
Feature Key Indicator Feature State
OFF Deactivated
Steady Red Activated
2) Multifunction Keys – used for Line Appearance, Direct
Station Selection/Busy Lamp Field (DSS/BLF), Feature, or
Speed Dial keys. The optional 8030X Button Expansion
Module provides 30 additional multifunction keys.
Red and green indicators on the keys show line appearance,
DSS/BLF and feature status.
Red/Green DSS/BLF presence status is only available if your
phone is connected to a Teo UC System (page 11).
Teo IP Phone 4104 User Guide 4
3) Softkeys – select the function displayed above the key on
the bottom line of the display.
4) Navigation (Arrow) Keys – navigate within menus. In editing
modes, the
and the
and keys are used to shift between pages on multi-
page screens. The
changes made, and returns to the previous menu options.
key moves the cursor one position to the right
key moves the cursor one position to the left. The
OK key exits the current menu, saves any
5) Message Waiting Indicator – a bright red indicator is lit
when messages are waiting, controlled by the network.
6) VOICE MAIL Key – accesses network voice mail services
(page
7) MENU Key – enters and exits Setup Mode (page 19).
8) LOG Key – displays Call Log options (page 13).
9) DIRECTORY Key – displays the Call Directory (page 14).
10) INFO Key – displays version and configuration information
about the 4104 (page
11) MUTE Key – mutes the microphone when using the
speakerphone or handset/headset. A red indicator on the
key is lit when mute is active (page
12) SPEAKER Key – activates the speakerphone or Call
Monitoring (if enabled by your installer). A red indicator on
the key is lit when the speakerphone or Call Monitoring is in
use (page
13) HEADSET Key – activates the headset. A red indicator is lit
when the headset is in use (page
14) VOLUME Key – adjusts the receiver/speaker volume when on
a call; adjusts the ringer volume when on-hook (page
15) Dial Pad – dials telephone numbers, and sends DTMF tones
to external equipment such as voice mail systems. The dial
pad is also used for text and number entry during setup.
16) Microphone – used for hands-free (speakerphone) calling;
located under the right front corner of the telephone.
17).
18).
16).
16).
17).
17).
DDiissppllaay
Call information, date and time, and other information are
shown on the 4104 display. The example below is a typical
display of call activity. Other information, shown throughout
this manual, is displayed when using the Call Directory, the Call
Log, the Info display, and when viewing or changing various
setup options.
The display backlight is activated by pressing a key or lifting the
handset. It will automatically turn off after two minutes.
1) Current Date and Time – are always at the top of the
2) Call Information –the calling or called number, with caller ID
3) Call State – the current state of the active line appearance,
4) Call Timer – the total connected time for the active call.
y
display.
when available.
such as "CONNECTED, "DIALING…", or "CALL HELD".
17) Handset Jack – a jack on the underside of the telephone
connects to the included handset.
18) Headset Jack – a jack on the underside of the telephone
connects to an optional standard headset.
Teo IP Phone 4104 User Guide 5
5) Soft Key Labels – the context-sensitive functions that are
available on the four softkeys below.
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PPllaacciinngg CCaalllls
You can go off-hook and then dial a number, pre-dial a number
before you go off-hook. dial from the Call Log, or dial from the
Call Directory.
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PPrree--ddiiaalliinngg
While on-hook, enter a number as explained below. The
number you enter will be dialed when you go off-hook or select
SEND.
To clear the number you entered without dialing, select
CANCEL.
AAuuttoommaattiicc LLiinnee AAppppeeaarraannccee SSeelleeccttiioonn
If your phone is idle, an idle line appearance will be
automatically selected when you go off-hook, press a Speed
Dial key, a DSS/BLF key, or select SEND (with pre-dial) or
REDIAL.
Unless you go off-hook by lifting the handset, either the
speakerphone or the headset will be automatically activated,
depending on your handset/headset mode selection (page 26).
MMaannuuaall LLiinnee AAppppeeaarraannccee SSeelleeccttiioonn
DDiiaalliinngg
Press an idle (unlit) line appearance key.
Enter the number to dial with the dial pad. The
cursor will immediately advance to the next
character position after each keypress.
When all characters have been entered, select SEND
or press the
dialed before going off-hook, you can also lift the
handset, press the
HEADSET key to complete the call.
Note: If you dialed a number after going off-hook, the call will
be automatically completed after a preset timeout
(typically 10 seconds) without selecting SEND.
If you pre-dialed while on-hook without selecting SEND
or going off-hook, the number you entered will be
automatically cleared after 30 seconds.
CChhaarraacctteerr EEnnttrryy MMooddee
The entry mode default is numeric, as indicated by
‘123’ in the display above the 3
uppercase (ABC) or lowercase (abc) characters,
press the softkey until the desired label entry mode
is shown.
1=5551111
DELETE SEND ABC
OK key to complete the call. If you pre-
SPEAKER key, or press the
rd
softkey. To enter
Teo IP Phone 4104 User Guide 6
NNuummeerriicc CChhaarraacctteerrss
Press a dial pad key to enter a digit. The cursor will
immediately advance to the next character position.
To enter a ∗ or a period, press the ∗ key repeatedly
until the desired character appears. After a short
delay, the cursor will advance to the next character
position.
UUppppeerr oorr LLoowweerr CCaassee CChhaarraacctteerrss
Letters are entered with dial pad keys 2-9. Press a
key repeatedly until the desired character appears.
After a short delay, the cursor will advance to the
next character position.
PPuunnccttuuaattiioonn aanndd SSppeecciiaall CChhaarraacctteerrss
To enter punctuation or special characters, press the
key to show available characters in the top line of
∗
the display. Press the
cursor is on the desired character. After a short
delay, the character will be added to the dial string
and the cursor will advance to the next character
position.
key repeatedly until the
∗
LLaasstt NNuummbbeerr RReeddiiaall
The Redial feature dials the last number that was dialed with
the dial pad or a Speed Dial key. This works for both off-hook
dialing and hot key dialing. Digits dialed after a call is
connected and cancelled numbers are not saved.
Select REDIAL to redial the last number dialed.
DDiiaalliinngg ffrroomm tthhee CCaallll LLoogg ––
DDiiaalliinngg ffrroomm tthhee CCaallll DDiirreeccttoorryy ––
UUssiinngg SSppeeeedd DDiiaall KKeeyyss
Speed Dial keys automatically dial a preprogrammed number
when pressed. If you are already on a call, the digits will be
dialed using DTMF tones on that call.
Use Speed Dial keys to dial frequently-called numbers, to
activate network features that include a directory number, and
to speed up dialing of access numbers for voice mail, auto
attendant, and similar systems.
rreeffeerr ttoo ppaaggee 1144..
rreeffeerr ttoo ppaaggee 1155..
.:+@_-/\,;*'"()<>~=?!$%&
DELETE SEND ABC
To enter a space or #, press the # key repeatedly
until the desired character appears.
EEddiittiinngg DDiiaall SSttrriinnggss
Select the Left or Right Arrow key to move the
cursor.
Press a dial pad key to enter a character to the left of
the cursor, or select DELETE to delete the character
under the cursor.
Teo IP Phone 4104 User Guide 7
Any unused multifunction key can be configured as a Speed
Dial key (page 20).
Press a Speed Dial key to dial a number.
The dialed digits will be shown in the display.
UUssiinngg DDSSSS//BBLLFF KKeeyyss
((NNoott aavvaaiillaabbllee wwiitthh ssoommee SSIIPP sseerrvviicceess)
Direct Station Selection/Busy Lamp Field (DSS/BLF) keys show
the status of monitored stations (extensions) and provide speed
dialing for Direct Station Selection. A monitored line can be
assigned to a DSS/BLF key on one or more phones.
When the DSS/BLF line status indicator shows on-hook or onthe-phone, pressing the DSS/BLF key speed dials the monitored
station. When the DSS/BLF line status indicator shows ringing
)
(flashing green), pressing the DSS/BLF key will answer the call,
using directed call pickup.
Press an on-hook or on-the-phone DSS/BLF key to
dial the selected station number.
Press a ringing DSS/BLF key to answer (pick up) the
selected ringing call.
If your phone is connected to a Teo UC System, the DSS/BLF
status will also indicate presence. To display the presence status of
a monitored station, press the Presence feature key, then press the
DSS/BLF key for that station (page 12).
AAnnsswweerriinngg CCaalllls
When a call is ringing, the display will show the calling number
and name, if available.
Lift the handset, press the
the
in the display.
To answer a different ringing call, press the Line
Appearance key for the call.
s
SPEAKER key, or press
HEADSET key to answer the ringing call shown
AAuuttoo AAnnsswweerr
Your phone can be configured to automatically answer certain
types of incoming calls. Intercom, ACD, and CRM click-to-dial
calls are examples of calls that can be auto answered.
The phone can be configured by your system administrator to
answer with the speakerphone enabled for 2-way
conversations, or with the microphone muted for privacy. The
phone must be idle when an auto answer call is received,
otherwise the call will ring normally.
When a call is received, you and the caller will hear an alerting
tone.
The display will show “AA ON” when Auto Answer is enabled,
or “AA OFF” when disabled. When disabled, auto answer calls
will ring normally with a distinctive ring pattern.
Single burst tone – 2-way call
Double burst tone – muted privacy call
AA ON REDIAL
Press the AA softkey to enable or disable Auto
Answer.
RRiinnggiinngg CCoonnttrrooll
The Ringing Control option (page 25) determines how calls ring
at your telephone. Individual line appearances can be set to
always ring, never ring, or ring after a delay.
Teo IP Phone 4104 User Guide 8
If the microphone is muted and you want to speak to
the caller, press the
microphone. You can also switch to the handset or
headset.
MUTE key to enable the
HHoollddiinngg CCaalllls
TTrraannssffeerrrriinngg CCaalllls
Use this feature to transfer an active call to another party.
Note: Complete an in-progress call transfer before answering
another call.
s
Select HOLD or press another Line Appearance or
DSS/BLF key to place the currently connected call on
hold.
The held Line Appearance indicator will wink with a
green light.
Press the held Line Appearance key or select
UNHOLD to return to the call.
s
Select TRAN while on an active call.
The current call is placed on hold, and an idle line
appearance is automatically selected.
If no idle line appearance is available, the display will
show “SELECT AN IDLE LINE”.
Dial the party you want to transfer the call to with
the dial pad (page 6) or a Speed Dial key, and then
select SEND or press the
Wait until the called party answers to announce the
call, or transfer it immediately.
OK key.
CCoonnffeerreenncciinngg CCaalllls
You can initiate multi-party conference calls. Conferences are
limited to 3 parties.
CCoonnffeerreenncciinngg aa NNeeww CCaallll
Select CONF while on an active call.
The current call is placed on hold and an idle line
appearance is automatically selected.
Dial the party you wish to add to the conference
(page 6), and then select SEND or press the
After the added party answers, select CONF to
conference all parties together.
CCoonnffeerreenncciinngg aa HHeelldd CCaallll
Select CONF while you are on an active call with
another call on hold.
The current call is placed on hold and an idle line
appearance is automatically selected.
Press the Line Appearance key for the held call you
wish to add to the conference.
Select CONF to conference all parties together.
DDrrooppppiinngg tthhee LLaasstt PPaarrttyy
s
OK key.
Select TRAN again to complete the transfer.
DDSSSS oorr SSppeeeedd DDiiaall TTrraannssffeerr
While on an active call, select TRAN.
Press the DSS/BLF key or Speed Dial key for the
destination party.
Wait until the called party answers to announce the
call, or transfer it immediately.
Select TRAN again to complete the transfer.
Teo IP Phone 4104 User Guide 9
DDiissccoonnnneeccttiinngg ffrroomm aa CCoonnffeerreennccee
Select DROP to remove the last party added.
Replace the handset, press the SPEAKER key when
using the speakerphone, or press the
when using a headset to remove yourself from a
conference.
Other parties in the conference may or may not remain
connected, depending on system configuration.
HEADSET key
OFF
CCaallll FFoorrwwaarrddiinng
Call Forwarding forwards ringing calls to another number.
Notes: Call Forward and Presence keys are mutually exclusive;
your phone can be configured with only one of these keys.
If your phone is connected to a Teo UC System, it will have
a Presence key. Call forwarding will be based on your
presence status.
Ringing must be enabled when using Call Forwarding.
Press the Call Forward key (the default is key 15, as
shown above).
g
CALL FORWARD OPT=OFF
ALL BUSY NOANS
Select which calls will be forwarded.
• ALL forwards all calls
You can select both BUSY and NOANS. The selected
options will be indicated in the display with an
asterisk.
CALL FORWARD OPT=BSY&NA
ALL BUSY* NOANS* OFF
Press the OK key.
Enter the number that calls will be forwarded to
(page 6).
FWD TO:5551234
DELETE CLEAR 123
Press the OK key. The Call Forward key's indicator
will light red, and the display will briefly show that
Call Forwarding is active.
To disable Call Forwarding, press the lit Call
Forward key, and then select OFF. The key's
indicator will turn off.
CALL FORWARD OPT=BSY&NA
ALL BUSY* NOANS*
• BUSY forwards calls that ring while your
phone is busy (you are on a call)
• NOANS forwards calls that are not answered
within a preset time, set by the Local Call
Forwarding – No Answer Delay option (page
25). The default delay value is 12 seconds.
Teo IP Phone 4104 User Guide 10
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