Teo 4101 Installation

IIPP PPhhoonnee 44110011

Teo Technologies, Inc.

11609 49

Mukilteo, WA 98275-4255

[phone] [phone]

th

Place West

Fax [phone]

www.teotech.com

IInnssttaallllaattiioonn IInnssttrruuccttiioonnss

Software Version 07.04.18, Document #13-280135 Rev. K

February 2014

Teo IP Phone 4101 Installation Instructions

© 2014 Teo Technologies Inc. All rights reserved.

Page 2 13-280135 Rev. K

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Introduction ................................................................................................................................. 5

General Features .................................................................................................................. 5

Controls and Indicators ........................................................................................................ 6

Installation ................................................................................................................................... 9

Connecting the Phone .......................................................................................................... 9

Wall Mounting .................................................................................................................... 11

Configure the Set ................................................................................................................ 14

Installation Options ................................................................................................................... 19

Installation Options Menu .................................................................................................. 19

IP Addresses ....................................................................................................................... 21

SIP Configuration................................................................................................................ 27

Quality of Service ............................................................................................................... 30

Line Appearance Setup ...................................................................................................... 31

Configuring Keys ................................................................................................................ 33

Configuring the Speakerphone .......................................................................................... 36

Call Timeout Options .......................................................................................................... 37

Updates ............................................................................................................................... 38

LAN Port .............................................................................................................................. 41

Debugging Options ............................................................................................................ 42

Installation PIN .................................................................................................................... 43

Reset to Factory Default Settings ...................................................................................... 44

Security Options ................................................................................................................. 45

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Administration Options ............................................................................................................ 47

Administration Options Menu ........................................................................................... 47

Local Inspect ....................................................................................................................... 48

Version ................................................................................................................................ 49

Test ...................................................................................................................................... 50

Diagnostic Displays ............................................................................................................ 52

Restarting the Phone .......................................................................................................... 54

Troubleshooting ........................................................................................................................ 55

Pow

er-up & Connection Troubleshooting......................................................................... 55

Call Control Troubleshooting ............................................................................................. 56

Diagnostic Troubleshooting ............................................................................................... 57

Appendix A Setup Menu Tree ............................................................................................. 59

Appendix B Service and Warranty ...................................................................................... 67

Appendix C Specifications ................................................................................................... 69

Appendix D Regulatory Statements .................................................................................... 71

13-280131 Rev. K Page 3

Teo IP Phone 4101 Installation Instructions

Page 4 13-280135 Rev. K

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For operation instructions and user setup options, please
refer to the 4101 User Guide, doc. #14-280205.

GGeenneerraall FFeeaattuurreess

The Teo Model 4101 IP Phone is a single-line voice terminal that provides sophisticated
services over managed IP networks running the Session Initiation Protocol (SIP). The
telephone includes a built-in 10/100BaseT Ethernet switch to allow daisy-chain connection
of a PC workstation without additional equipment.

Features of the 4101 include:

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100-entry Call Log for Unanswered,
Answered, and Outgoing Calls

• Call Timer

• Last Number Redial

• Speed Dial

• Pre-Dialing

• 12-entry Call Directory

• Voice Mail Access Key

• Message Waiting Indication

• Backlit LCD Display

• Flexible Ringing Options

Various features may not be available with some SIP services.

Desktop or Wall Mounting

• Integrated Speakerphone

• Call Monitoring

• Handset or Headset Operation

• Headset Activation Key

• Dedicated Headset Jack

• Integrated 10/100BaseT Ethernet Switch

• 802.3af Power over Ethernet

or Local Power

13-280135 Rev. K Page 5

Teo IP Phone 4101 Installation Instructions

CCoonnttrroollss aanndd IInnddiiccaattoorrss

1) Display – shows the call state, caller ID, dialed digits, network call control messages,

elapsed time during calls, the date and time of day, and setup options.

2) MENU Key – enters and exits Setup Mode.

3) ENTER Key – select menu options, and can be used to initiate dialing.

4) Navigation (Arrow) Keys –

key moves the cursor one position to the right and thekey moves the cursor one

the



position to the left.

5) LOG Key – displays Call Log options.

6) TRANS Key – transfers a call.

Page 6 13-280135 Rev. K

and  keys navigate within menus. In editing modes,



Introduction

7) DIR Key – displays the Call Directory.

8) CONF Key – adds other parties to a conference call.

9) REDIAL Key – redials the last outgoing number.

10) DROP Key – removes the last party added to a conference call, and disconnects you
from a call and returns new dial tone when not in conference mode.

11) SEND Key – initiates dialing after entering digits.

12) HOLD Key – places a call on hold, and enters a pause in a Speed Dial or Call Directory
dial string.

13) Dial Pad – dials telephone numbers, and sends DTMF tones to external equipment such
as voice mail systems. The dial pad is also used for text and number entry during setup.

14) Multifunction Keys – programmable for use as Speed Dial keys or feature activators.

15) FWD Key – forwards incoming calls to another phone, or may be used to set Presence.

16) DND Key – Do Not Disturb; makes the phone appear busy to incoming callers.

17) VOICE MAIL Key – accesses voice mail services.

18) HEADSET Key – activates the headset.

19) MUTE Key – mutes the microphone when using the speakerphone or handset/headset.

20) SPEAKER Key – activates the speakerphone or Call Monitoring (if enabled by your
installer).

21) VOLUME Key – adjusts the receiver/speaker volume when on a call; adjusts the ringer
volume when on-hook.

22) Message Waiting Indicator – a bright red indicator is lit when messages are waiting.

23) Microphone – used for hands-free (speakerphone) calling; located under the right front
of the telephone.

24) Handset Jack – a jack on the left side of the telephone connects to the included
handset.

25) Headset Jack – a jack on the right side of the telephone connects to an optional
standard headset.

13-280135 Rev. K Page 7

Teo IP Phone 4101 Installation Instructions

Page 8 13-280135 Rev. K

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CCoonnnneeccttiinngg tthhee PPhhoonne

Connect the 4101 phone to power, LAN, WAN, and the handset or a headset as shown
below.

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13-280135 Rev. K Page 9

Teo IP Phone 4101 Installation Instructions

RRoouuttiinngg tthhee CCoorrdds

If you want to secure the Ethernet and power cords to the base, route the cords through
the base and under the retaining tabs as shown before connecting them.

s

NNeettwwoorrkk CCoonnnneeccttiioonn

Connect the LAN switch to the phone’s WAN jack (not the LAN jack) using a Category 5 or
better cable. If the network switch provides 802.3af Power over Ethernet (PoE), a local
power supply connection is not needed.

PPCC CCoonnnneeccttiioonn

If you want to use a PC on the same network connection, connect the PC network interface
card to the phone's LAN

HHaannddsseett//HHeeaaddsseett

Plug the supplied handset into the Handset jack on the left side of the phone. Plug a
compatible headset into the Headset jack on the right side of the phone.

jack using a Category 5 or better cable.

Page 10 13-280135 Rev. K

Installation

PPoowweerr

The 4101 is compatible with IEEE 802.3af power over Ethernet cabling, utilizing either
power over spare cable pairs (midspan power source) or phantom power (powered
switch/hub port). The phone provides an 802.3af PD Class 2 indication to the power
sourcing equipment and requires a maximum of 5 watts of power.

WWaallll MMoouunnttiinngg

To save space, you can directly hang the phone on a wall or wall plate. You need two
screws that will fit the keyhole slots.

Note: Wall mounting screws are not supplied with the phone.

Power may also be provided an optional local power supply (-PWR5 option, Teo
model 901055).

Connect power after all other connections are complete. If PoE is not provided,
plug the power supply barrel connector into the round jack on the back of the
phone. Connect the power supply to a standard 100-240 VAC, 50-60 Hz power
outlet.

• Press the base in the direction shown to release the locking tabs, and then remove

the base.

• Rotate the base 180°.

13-280135 Rev. K Page 11

Teo IP Phone 4101 Installation Instructions

• Insert the base tabs in to the upper slots on the phone, and then slide the base
upward to lock it into place.

• On the wall or a wall plate, drill two holes with a distance of 3

15

/16 inches apart. If

drilling into drywall only, make sure to install an anchor system for the screws.

• Thread a screw into each hole with each head extending about

3

/16 inch from the wall

or wall plate.

• Connect the AC power adapter, LAN and PC cords (pages 10-11).

• Route the cords through the base if needed (page 10).

Page 12 13-280135 Rev. K

Installation

• Align the phone’s keyhole slots with the screws and slide the phone downward to
secure it.

13-280135 Rev. K Page 13

Teo IP Phone 4101 Installation Instructions

CCoonnffiigguurree tthhee SSeett

Appropriate IP addresses, configuration attributes, and passwords may be provided by
various network servers, providing automatic configuration of the phone.

You will be prompted for any required setup information that cannot be set automatically.

EEnntteerriinngg AAllpphhaannuummeerriicc CChhaarraacctteerrss

Character strings are entered with the dial pad. New characters can only be added to the
right end of a text string.

Directory entry names and some server addresses can include upper and lower case letters
and punctuation.

NNuummeerriicc CChhaarraacctteerr EEnnttrryy

Press a dial pad key to enter a digit. The flashing cursor will immediately
advance to the next character position.

To enter a
appears. After a short delay, the cursor will advance to the next character
position. You can also immediately press a dial pad key to enter the next
character without waiting for the delay.

UUppppeerr oorr LLoowweerr CCaassee CChhaarraacctteerrss

These characters entered are entered with dial pad keys 2-9. Press a key repeatedly until
the desired character appears. After a short delay, the cursor will advance to the next
character position. For example, repeatedly pressing dial pad key 7 produces these
characters:

or a period, press the * key repeatedly until the desired character

∗

7 p q r s P Q R S 7

…

To enter punctuation or special characters, press the * key to show available
characters in the bottom line of the display. Press the
the cursor is on the desired character. After a short delay, the character will be
added to the dial string and the cursor will advance to the next character
position. You can also immediately press a dial pad key to enter the next
character without waiting for the delay.

key repeatedly until

*

DIR>EDIT>NAME=
.*:+@_-/\,;"()<>

To enter a # or a space, press the # key repeatedly until the desired character
appears.

EEddiittiinngg CChhaarraacctteerr SSttrriinnggss

Press the Right Arrow key to move the cursor to the right.

Press the Left Arrow key to delete the character to the left of the cursor.

Page 14 13-280135 Rev. K

Installation

SETUP>INSTALL

SETUP MENU:

UUssiinngg MMeennuuss

Setup options are accessed via menus. Three setup menus are available:

INSTALL – installation options, including network and SIP settings
ADMIN – test and diagnostic options
USER – user preference options

See Appendix A (page 59) for a detailed menu tree.

AAcccceessssiinngg MMeennuuss

Press the MENU key.

USER

Press the Up Arrow or Down Arrow key to display one of the three setup
menus.

SETUP MENU:
ADMIN

SETUP MENU:
INSTALL

Press the

ENTER key to select the displayed menu.

SETUP>INSTALL
NETWORK

VViieewwiinngg AAvvaaiillaabbllee MMeennuu IItteemmss

Press the Up Arrow or Down Arrow key to scroll through the items available
in the current menu. The current menu name is shown in the upper line of the
display, and menu items are shown in the lower line of the display. Menu
items may be selectable options or additional menus.

SETUP>INSTALL
SIP

QoS

13-280135 Rev. K Page 15

SETUP>INSTALL
LINE

Teo IP Phone 4101 Installation Instructions

IPV4>IP CONFIG

SSeelleeccttiinngg aa MMeennuu IItteemm

Press the ENTER key to select the displayed item. Repeatedly scroll and press

ENTER key until the desired item is displayed.

the

If the displayed item is a configuration option instead of a submenu, the
current setting will be shown preceded by an asterisk.

Scroll to change the value, and then press the

SETUP>INSTALL
NETWORK

INSTALL>NETWORK
IPv4

NETWORK>IPv4
IP CONFIG

*DHCPV4

ENTER key.

IPV4>IP CONFIG
STATIC

RReettuurrnniinngg ttoo tthhee PPrreevviioouuss MMeennuu

Press the MENU key to back up one menu level. To exit the menus without
saving any changes, lift the handset.

NETWORK>IPV4
IP CONFIG

Page 16 13-280135 Rev. K

Installation

IInniittiiaalliizzaattiioonn

With the application of power, the phone’s operating software is loaded into internal
memory. During this interval, the Message Waiting Indicator will be illuminated. Upon
completion the display will show the model number, followed by the current software
version.

INITIALIZING...

07.04.16

The display will show progress messages while establishing the communication layers.

Many configuration settings can be set automatically by a DHCP server and telephone
update server. DHCP should be used if available; it is enabled by default.

If DHCP and update servers are available and configured properly, the phone will prompt
for a Line ID and SIP Password the first time that the phone is connected to the network.
You may also be prompted for an authentication ID if required by the system.

LINE ID=
_

• Enter the appropriate Line ID (phone) number, and then press the
would typically be the phone number used for station-to-station calls.

ENTER key. This

AUTH ID=
_

• If prompted, enter the appropriate authentication ID number, and then press the

ENTER key. Leave this entry blank if no authentication ID is required.

SIP PASSWORD=
_

• Enter the appropriate password, and then press the
blank if no password is required.

• If the update server protocol and IP address are not supplied by DHCP, configure
these items as shown on the following page.

During the registration process, the following display will be shown.

ENTER key. Leave this entry

SIP REGISTRATION
IN PROGRESS...

When the phone is registered with the proxy server, the following status message will be
displayed.

SIP REGISTRATION
SUCCESSFUL

The idle display will then appear, indicating that the phone is ready for use.

13-280135 Rev. K Page 17

Teo IP Phone 4101 Installation Instructions

IInniittiiaalliizzaattiioonn wwiitthhoouutt DDHHCCPP SSeerrvveerr

The DHCP (Dynamic Host Configuration Protocol) server automatically assigns the
telephone address, server addresses, and subnet mask. If DHCP is not available, or is not
provisioned with all of these parameters, they must be entered manually.

The following display will be shown while the phone attempts to connect to a DHCP server.

CHECKING DHCP
DISABLE?

• If no DHCP server is available, select DISABLE (press the
addressing.

ENTER key) to use static

PHONE IP ADDR=

000.000.000.000

• Press the Right Arrow key repeatedly to move to the end of the line, and then press
the Left Arrow repeatedly to remove the displayed IP address.

PHONE IP ADDR=
_

• Enter the phone’s IP address with the dial pad; use the * key to enter a ".". Press the

ENTER key when finished.

• Enter the required subnet mask and gateway IP address when prompted; press the

ENTER key after each entry.

Next, the phone will prompt for an update server protocol and IP address.

UPDATE>PROTOCOL
TEO

• Select a protocol with the Up Arrow or Down Arrow key, and then press the
key. Enter the update server IP address when prompted. Press the
finished. If no update server is available, select NONE.

The phone then will prompt for the Line ID, authentication ID, and SIP password as shown
on the previous page.

UUssiinngg LLooccaall IInnssppeecctt ttoo VVeerriiffyy KKeeyyss

Local Inspect (page 48) allows you to identify the line appearance or feature assignment of
each configured key, directory number bearer capabilities, and the feature indicator
assignment for the Message Waiting Indicator.

ENTER

ENTER key when

Page 18 13-280135 Rev. K

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ENTER PIN:

SETUP MENU:

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The following options are available from the Installation Options menu:

• Network Settings • Call Timeouts

• PC (LAN) Port • Installation PIN

• SIP Options • Reset to Default Settings

• Quality of Service * • Security Options

• Line Settings • Configuration Updates *

Keys

* Noted options are explained briefly in this manual. –

For details, refer to the IP Telephone Network Administration Guide

Auto Answer is configured from the User Options menu.

IInnssttaallllaattiioonn OOppttiioonnss MMeennuu

You can enter the Installation Options menu when the phone is idle.

Press the MENU key.

Debugging Options

.

USER

Scroll to the INSTALL menu, and then press the

SETUP>INSTALL
NETWORK

The Installation Options menu may be protected by a PIN. Enter your PIN with
the dial pad, and then press the

To change or remove the PIN, please refer to page 43.

*********

ENTER key.

ENTER key.

13-280135 Rev. K Page 19

Teo IP Phone 4101 Installation Instructions

Some configuration changes only take effect after a phone restart. You may be prompted
to allow a restart before you can proceed with other changes.

RESTART REQUIRED
PROCEED?

Press the
and return to the previous menu.

After exiting Setup Mode, you will be prompted to restart the phone.

ENTER key to proceed with editing, or press the MENU key to abort

PLEASE WAIT...

RESTART REQUIRED
PROCEED?

Press the
to abort and return to the Setup menu.

ENTER key to restart the phone immediately, or press the MENU key

RESTARTING
PLEASE WAIT...

Page 20 13-280135 Rev. K

Installation Options

IIPP AAddddrreesssseess

IP address entries are required for the phone, subnet mask, gateway/router, SIP proxy, and
optional update and SNTP servers. By default, the phone uses DHCP (Dynamic Host
Configuration Protocol) to automatically set the IP addresses and the subnet mask.

The phone can also obtain server addresses, as well as software updates and QoS settings
from an update server. Please refer to the IP Telephone Network Administration Guide

AAuuttoommaattiicc IIPP CCoonnffiigguurraattiioonn ((DDHHCCPP))

IP addresses for the telephone, servers, and subnet mask are normally provided by a DHCP
server when the phone starts.

The DHCP server can supply the following addresses:

• Phone IP Address

• Phone Subnet Mask

• Phone Domain Name

• Default Gateway IP Address

• DNS Server IP Address(es)

• SNTP Server IP Address(es)

• Update Server IP Address

• SIP Proxy IP Address(es)

.

MMaannuuaall IIPP CCoonnffiigguurraattiioonn

All IP addresses listed above may be entered as static (fixed) addresses from the phone’s
Installation Options Menu. When setting up servers and telephones, server names can be
entered in place of IP addresses.

Note: You must restart the phone after any IP address changes have been made for the

changes to take effect (

From the Installation Options menu, select NETWORK.

MENU → INSTALL → NETWORK)

(

MENU → ADMIN

→ RESTART).

INSTALL>NETWORK
IPV4

13-280135 Rev. K Page 21

Teo IP Phone 4101 Installation Instructions

Navigate to the appropriate submenu if needed, and then select the IP
address to view or edit.

IPv4 → IP ADDRESS – IP address of this telephone
IPv4 → SUBNET – Subnet mask for telephone IP addresses
IPv4 → GATEWAY – Gateway to WAN or Internet
IPv6 → LINK ADDRESS – IPv6 link address of this phone
IPv6 → ADD →GLOBAL1 – IPv6 Global addresses
DOMAIN → DNS – Domain name server
UPDATE → SERVER – Update server
SNTP – Time server
SYSLOG – Error and QoS logging server
ETHERNET MAC – Ethernet MAC address (view only)

Note: To edit the SIP proxy server and SIP registration server IP address,

see pages 27–28.

IInntteerrnneett PPrroottooccooll

The 4101 supports both IPv4 and IPv6 protocols. The IP address configuration method can
be selected independently for the phone, domain name server, update server, SNTP server,
and Syslog server.

PPhhoonnee IIPP AAddddrreessss

The phone can have an IPv4 address, as well as several IPv6 addresses. Select the IP
address configuration method from the NETWORK menu.

Select IPv4 or IPv6, and then select IP CONFIG.

IPV4>IP CONFIG
DHCPV4

Select one of the available IP address configuration options.

IPv4:

DHCPv4 – IPv4 address is supplied by DHCP (IPv4)
STATIC – manually entered static (fixed) IPv4 address
OFF – IPv4 addressing disabled (IPv6 protocol only)

IPv6:

AUTOv6 – stateless IPv6 address auto configuration
STATIC – manually entered static (fixed) IPv6 addresses
OFF – IPv6 addressing disabled (IPv4 protocol only)

Page 22 13-280135 Rev. K

Installation Options

OOtthheerr IIPP AAddddrreesssseess

After navigating to the server submenu (DOMAIN → DNS, UPDATE →
SERVER, SNTP, or SYSLOG), select IP CONFIG, and then select one of the
available options.

VViieewwiinngg oorr EEddiittiinngg IIPP AAddddrreesssseess

Select VIEW if you want to view the IP address without making any changes.

Select EDIT to change the IP address.

DHCPv4 must be disabled before editing the Phone IP Address, Subnet Mask,
or Default Gateway.

For other addresses, disabling DHCP is not required, but recommended, since
any manually entered addresses may be overwritten by the DHCP server the
next time the phone is restarted.

DHCPv4 can be disabled manually by selecting IP CONFIG for the address,
and then selecting STATIC. The phone address, subnet, and gateway IP
CONFIG settings are under the IPv4 menu. Refer to the menu tree on page 59.

DHCPv4 – IP address is supplied by DHCP (IPv4)
STATIC – manually entered static (fixed) IP address

PPiinngg TTeesstt

DISABLE DHCPV4?
YES

Select YES to disable DHCP and edit the address, or NO to leave DHCP
enabled.

IPV4>IP ADDRESS=

192.154.030.123

Enter or edit the IP address with the dial pad. The address can be an IP
address or fully qualified domain name (FQDN).
Character entry is explained on page 14.

Press the

ENTER key when finished.

IPv4>GATEWAY
PING

To test a server address, select PING (PING 4 or PING 6 for the phone or
gateway). If you have entered a new phone IP address, the phone must be
restarted before ping will work properly.

MENU → ADMIN

(

13-280135 Rev. K Page 23

→ RESTART)

Teo IP Phone 4101 Installation Instructions

PINGING ADDRESS

216.122.033.243

If a response is received, indicating a valid address, "PING4 SUCCESSFUL" or
"PING6 SUCCESSFUL" will be displayed.

PING4 SUCCESSFUL

216.122.033.243

If no response is received, the entered address is invalid. "PING4 FAILED" or
"PING6 FAILED" Twill be displayed.

PING4 FAILED

216.122.033.243

Press any key to return to the previous menu.

UUppddaattee SSeerrvveerr

In addition to the IP address or FQDN, you can also specify a non-standard port and path
name for update files. Enter a colon between the IP address or FQDN and the port number.
To enter a colon, select 123 to change to alpha character entry mode (ABC or abc), then
press * twice. If the update files are not located in the root directory of the update sever,
include a path name to the appropriate subdirectory under the root
directory.

SERVER>ADDRESS=
myserv:9443/teo

SSNNTTPP SSeerrvveerr

In addition to the IP address or FQDN, you can also specify the time offset (in hours) from
UTC for your local time zone, and automatically adjust for daylight savings time.

TTiimmee OOffffsseett

NETWORK>SNTP
OFFSET

From the SNTP menu, select OFFSET.

SNTP>OFFSET=

-8 HOURS

Page 24 13-280135 Rev. K

Installation Options

Press the Arrow keys to change the offset.

SNTP>OFFSET=

-6 HOURS

Press the

DDaayylliigghhtt SSaavviinnggss TTiimmee

From the SNTP menu, select AUTO DST ADJUST.

Select ON to automatically adjust the clock for daylight savings time, or OFF
to disable daylight savings time adjustment.

The default setting in the phone starts daylight savings time at 2:00 a.m. on
the second Sunday of March, and ends it at 2:00 a.m. on the first Sunday of
November. These settings can be customized in the phone's XML
configuration file – refer to the IP Telephone Network Administration Guide

ENTER key when finished.

NETWORK>SNTP
OFFSET

SNTP>AUTO DST
ON

.

Press the ENTER key when finished.

13-280135 Rev. K Page 25

Teo IP Phone 4101 Installation Instructions

PPhhoonnee PPoorrttss

You can view or edit the phone's SIP port and RTP (Real-Time Protocol) start port from this
menu.

NETWORK>PORT
SIP

From the port menu, select SIP or RTP.

NETWORK>PORT>SIP
VIEW

Select VIEW if you want to view the port number without making any
changes.

Select EDIT to change the port number.

Edit the port number with the dial pad.
Character entry is explained on page 14.

For most SIP implementations, use the default port numbers:

Press the

SIP – 5060
RTP – 16384

ENTER key when finished.

Page 26 13-280135 Rev. K

Installation Options

SIP>PROXY>ID

SSIIPP CCoonnffiigguurraattiioonn

The SIP options configure the phone to allow registration with and signaling of SIP Server
applications. Please refer to the IP Telephone Network Administration Guide
server documentation.

From the Installation Options menu, select SIP.

MENU → INSTALL → SIP)

(

and the SIP

INSTALL>SIP
IP CONFIG

Select one of the SIP options:

IP CONFIG

PROXY
REGISTRATION – enable/disable SIP registration
REGISTRAR – SIP Registrar server IP address and

MWI

IP address automatic configuration

––

settings

SIP Proxy server IP address and port

––

port, if registration is enabled

message summary event subscription

––

for Message Waiting Indication

IInntteerrnneett PPrroottooccooll CCoonnffiigguurraattiioonn

Select one of the available options for assigning the SIP address

DHCPv4 – address is supplied by DHCP (IPv4)
STATIC – manually entered static (fixed) address

SSIIPP PPrrooxxyy SSeerrvveerr aanndd RReeggiissttrraarr

Select PROXY or REGISTRAR.

Select ID to view or change the proxy/registrar server IP address, or select
PORT to view or change the server port number.

SIP>IP CONFIG
DHCPV4

SIP>PROXY
ID

13-280135 Rev. K Page 27

VIEW

Teo IP Phone 4101 Installation Instructions

IIPP AAddddrreesssseess

PPoorrttss

Select VIEW if you want to view the IP address without making any changes.

Select EDIT to change the IP address.

Disabling DHCP before editing the IP address is not required, but
recommended, since any manually entered address may be overwritten by
the DHCP server the next time the phone is restarted.

DHCP can be disabled manually by selecting IP CONFIG from the SIP menu,
and then selecting STATIC.

Enter or edit the IP address or server name with the dial pad.
Character entry is explained on page 14.

Press the

ENTER key when finished.

SIP>PROXY>PORT

PPiinngg TTeesstt

VIEW

Select VIEW if you want to view the port number without making any
changes.

Select EDIT to change the port number.

Edit the proxy/registrar port number with the dial pad.
Character entry is explained on page 14.

For most SIP implementations, use the default port number 5060.

Press the
number on the next call or registration attempt.

ENTER key when finished. SIP signaling will use the new proxy port

SIP>PROXY>ID
PING

To test the proxy or registrar server address, select PING.

PINGING ADDRESS

216.122.075.123

Page 28 13-280135 Rev. K

Installation Options

SIP>MSG-SUMM SUB

If a response is received, indicating a valid address, "PING4 SUCCESSFUL" or
"PING6 SUCCESSFUL" will be displayed.

PING4 SUCCESSFUL

216.122.075.123

If no response is received, the entered address is invalid. "PING FAILED" will
be displayed.

PING4 FAILED

216.122.075.123

Press any key to return to the previous menu.

EEnnaabbllee oorr DDiissaabbllee SSIIPP RReeggiissttrraattiioonn

Most SIP implementations require phone registration; leave the registration setting set to
ENABLE. Set to DISABLE only if registration is not required, or for testing purposes.

SIP>REGISTRATION
ENABLE

Select ENABLE or DISABLE to change the setting.

MMWWII ((MMeessssaaggee SSuummmmaarryy EEvveenntt SSuubbssccrriippttiioonn ffoorr MMWWII))

This setting determines whether the phone subscribes to message summary events for
Message Waiting Indication. This parameter should be set to
systems.

Select ON or OFF to change the setting.

13-280135 Rev. K Page 29

*ON

OFF for Cisco voicemail

Teo IP Phone 4101 Installation Instructions

QQuuaalliittyy ooff SSeerrvviiccee

Quality of Service (QoS) settings can improve voice performance over a network by
prioritizing voice packets, and must be coordinated with other network devices.

These settings must be coordinated with other network devices, and should not be
changed unless required to correct audio problems. Consult with your network
administrator before changing these settings.

To view or change Quality of Service settings, select QoS from the Installation
Options menu.

MENU → INSTALL → QoS)

(

INSTALL>QOS
L2 802.1Q

Select L2 802.1Q for Layer 2, or L3 DIFFSERV for Layer 3.

QOS>L2 802.1Q
ON/OFF

QOS>L3 DIFFSERV
VOICE DSCP

Refer to the IP Telephone Network Administration Guide for help with setting QoS options.

Page 30 13-280135 Rev. K

Installation Options

LLiinnee AAppppeeaarraannccee SSeettuupp

The line appearance is used to place and answer calls.

From the Installation Options menu, select LINE.

MENU → INSTALL → LINE)

(

INSTALL>LINE
LINE ID

Select one of the available line options:

LINE ID – SIP line ID
NAME – display name
AUTH ID – SIP authentication ID
SIP PASSWORD – SIP authentication password
SHARED – bridged line appearance sharing
CODEC – codec type
PTIME – packetization time
JITTER – jitter buffer type and settings

Note: For information about the CODEC, PTIME, and JITTER settings, please refer

to the IP Telephone Network Administration Guide

.

Enter the line ID and display name with the dial pad, and then press the

ENTER key after each entry.

Character entry is explained on page 14.

The authentication ID and SIP authentication password may be required for
this line, and the codec and jitter buffer options may need to be changed;
consult with your system administrator.

BBrriiddggeedd LLiinnee AAppppeeaarraannccee SShhaarriinngg

Line appearance sharing as described below is for use with Avaya and other systems that
support shared lines. Leave the SHARED setting disabled when connected to a Teo UC system.

The SHARED setting controls sharing of the line appearance with other telephones.

LINE>SHARED=
DISABLED

Select ENABLED to enable sharing, or DISABLED to disable sharing.

At other multi-line telephones that will share this line, set up a key (not line
key 1) with the same Line ID, and enable sharing for that key. Since the 4101 is
a single-line phone, it cannot share lines from another phone. The shared
setting is not used for multiple registrations of the same line id as the primary
line.

13-280135 Rev. K Page 31

Teo IP Phone 4101 Installation Instructions

AAuuttoo AAnnsswweerr

The phone can be configured to automatically answer a call when the phone is idle, if the
call’s SIP alert-info header matches a predefined string (up to 10 strings can be defined; refer

to the IP Telephone Network Administration Guide

speakerphone mode or with the microphone muted. Applications for the Auto Answer
feature include paging, intercom calls, ACD calls, and dialing or answering from computer­based applications.

). Calls can be answered in 2-way

From the User Options menu, select KEYS.

MENU → USER → AUTO ANSWER)

(

The current Auto Answer state is shown in the bottom line of the display.

USER>AUTO ANSWER
*DISABLED

To change the Auto Answer state, select ENABLED 2-WAY, ENABLED
w/MUTE, or DISABLED.

USER>AUTO ANSWER
*ENABLED 2-WAY

USER>AUTO ANSWER
*ENABLED w/MUTE

When disabled, auto answer calls will ring normally with a distinctive ring pattern.

The phone user can change the Auto Answer state at any time.

Page 32 13-280135 Rev. K

Installation Options

CCoonnffiigguurriinngg KKeeyyss

You can assign Speed Dial numbers or feature activators to multifunction keys, and set up

FWD, VOICE MAIL, and SPEAKER keys by using this option.

the

From the Installation Options menu, select KEYS.

MENU → INSTALL → KEYS)

(

INSTALL>KEYS
SELECT A KEY

Press the key to be programmed.

M1 - M7 – Speed Dial (one touch dialing of frequently-called

numbers) or feature activator, such as Directed Call
Pickup

FWD – Call Forward (forwards incoming calls to another

phone) or Presence (sets user presence status)

VOICE MAIL – accesses voice mail services

KEYS>M1
*UNUSED

Programming procedures for each key type are described below.

MMuullttiiffuunnccttiioonn KKeeyyss ((MM11 –– MM77))

Multifunction keys may by assigned as feature activators or used for speed dialing
frequently-called numbers. Speed Dial keys may also be programmed from the User
Options menu.

SSppeeeedd DDiiaall KKeeyyss

Select SPEED DIAL from the list of available options.

KEYS>M1
SPEED DIAL

KEYS>SPEED DIAL

§

Enter speed dial digits with the dial pad.

M1>SPEED DIAL
5553491000

13-280135 Rev. K Page 33

Teo IP Phone 4101 Installation Instructions

““SSmmaarrtt”” PPaauusseess

IImmmmeeddiiaattee oorr EEddiittaabbllee DDiiaalliinngg

“Smart” pauses are entered with the HOLD key, and are shown in the display

¥ character. The first pause in a dial string will wait until the call is

as a
answered; additional pauses delay dialing for one second per pause. Enter
multiple pauses to increase the delay time. You can use a smart pause to
automatically enter a PIN code after the called number answers.

For one-touch dialing, enter a # character at the end of the dial string. The
string will be dialed immediately when the Speed Dial key is pressed.

A Speed Dial key can be used in conjunction with manual dialing. If you want
to enter more digits after pressing the Speed Dial key, or edit the dial string
before dialing, do not

When all digits have been entered, press the ENTER key.

M1>SPEED DIAL
5553491000¥1234#

include the # character.

FFeeaattuurree AAccttiivvaattoorr KKeeyyss

Select from the list of available features.

UUnnuusseedd KKeeyyss

DDNNDD KKeeyy

Select UNUSED to remove any speed dial strings or features from a key.

Press the
Unused.

ENTER key to return to key selection. The key is converted to

KEYS>M1
DIR CALL PICKUP

KEYS>M3
UNUSED

The DND (Do Not Disturb) key is not configurable.

Page 34 13-280135 Rev. K

Installation Options

FFWWDD KKeeyy

The FWD key can be configured to forward calls to another phone, or to set user presence;
the Teo Presence feature includes a Call Forward option.

Select CALL FORWARD to configure the

The user can choose to forward all calls, unanswered calls, calls that ring
when the phone is busy, or no calls (Call Forwarding off).

FWD key for local forwarding of calls.

KEYS>FWD
CALL FORWARD

Select PRESENCE to configure the
on a Teo UC System server.

The user can choose from a list of predefined presence states, such as Busy,
Available, On Vacation, or After Hours.

FWD key for setting the user presence state

KEYS>FWD
PRESENCE

VVOOIICCEE MMAAIILL KKeeyy

The VOICE MAIL key is used to speed dial a voice mail system.

KEYS>VOICE MAIL

§

The currently programmed dial string, if any, will be shown in the display.

Enter the voice mail system number with the dial pad.

Note: A # character at the end of the dial string is not required for immediate

dialing; the voice mail key always dials immediately when pressed.

KEYS>VOICE MAIL
95551432¥1234

““SSmmaarrtt”” PPaauusseess

“Smart” pauses are entered with the HOLD key, and are shown in the display

¥ character. The first pause in a dial string will wait until the call is

as a
answered; additional pauses delay dialing for one second per pause. Enter
multiple pauses to increase the delay time. You can use a smart pause to
automatically enter a voice mail PIN code after the voice mail system
answers.

When all digits have been entered, press the ENTER key.

13-280135 Rev. K Page 35

Teo IP Phone 4101 Installation Instructions

CCoonnffiigguurriinngg tthhee SSppeeaakkeerrpphhoonnee

The speakerphone can be configured with full speaker and microphone functionality, or
with the microphone always muted (Call Monitoring). You can also completely disable the
speakerphone.

On-hook dialing is available with the both speakerphone and Call Monitoring. Call
Monitoring provides a listen-only call monitor function that is activated by the
key.

When Call Monitoring is active, call progress tones, dialed digits, and the remote party can
be heard through the built-in speaker, but you can only talk to the remote party with the
handset or headset.

From the Installation Options menu, select KEYS.

MENU → INSTALL → KEYS)

(

SPEAKER

INSTALL>KEYS
SELECT A KEY

Press the SPEAKER key.

KEYS>SPEAKER KEY
SPEAKERPHONE

Select SPEAKERPHONE to enable the speakerphone, MONITOR ONLY to
enable Call Monitoring, or DISABLE to disable the speakerphone and Call
Monitoring.

When finished, press the
Options menu or to exit Setup Mode.

MENU key repeatedly to return to the Installations

Page 36 13-280135 Rev. K

Installation Options

CCaallll TTiimmeeoouutt OOppttiioonnss

These options set dialing, ringing, and reorder timeouts.

From the Installation Options menu, select TIMEOUT.

MENU → INSTALL → TIMEOUT)

(

INSTALL>TIMEOUT
DIALING

DDiiaalliinngg TTiimmeeoouutt

Select DIALING.

TIMEOUT>DIALING=
10

Enter the number of seconds (1-24) to wait after entering digits, before a call
is automatically dialed without pressing the

Press the

ENTER key when finished.

SEND or ENTER key.

RRiinnggiinngg TTiimmeeoouutt

Select RING.

Enter the number of seconds (0-300) that an incoming call will ring, before
ringing is turned off and the call is abandoned. Enter 0 for no ringing timeout
(call continues to ring).

Press the

RReeoorrddeerr TTiimmeeoouutt

Select REORDER.

Enter the number of seconds (0-300) that the phone will remain in a
disconnected or error state before the call is cleared. Enter 0 for no reorder
timeout (call remains in a disconnected or error state).

TIMEOUT>RINGING=
180

ENTER key when finished.

TIMEOUT>REORDER=
180

Press the

13-280135 Rev. K Page 37

ENTER key when finished.

Teo IP Phone 4101 Installation Instructions

UUppddaatteess

The telephone can be remotely configured, and its operating software updated, by several
methods. Configuration and program updates can be stored on a Teo UC Server, or on a
TFTP, HTTP, or HTTPS server. Updates can be scheduled to occur automatically at a fixed
time each day or disabled. The update may be initiated manually using the START menu
option.

The Installation Options menu can be protected by a PIN to prevent unauthorized updates
(page 43).

Please refer to the IP Telephone Network Administration Guide for more information.

From the Installation Options – Network menu, select UPDATE.

MENU → INSTALL → NETWORK → UPDATE)

(

NETWORK>UPDATE
SERVER

Select one of the following options:

SERVER – update server IP address settings (page 21)
PROTOCOL – update server protocol
CONFIG – configuration update options
PROGRAM – phone operating software update options

UUppddaattee SSeerrvveerr PPrroottooccooll

Select the update server type: TEO (for use with Teo UC System), TFTP, HTTP,
HTTPS, or NONE.

Press the

MENU key to return to the Update menu.

UPDATE>PROTOCOL
TEO

Page 38 13-280135 Rev. K

Installation Options

CCoonnffiigguurraattiioonn UUppddaatteess

Select DOWNLOAD for immediate or automatic configuration update.

MMaannuuaall CCoonnffiigguurraattiioonn UUppddaattee

CONFIG>DOWNLOAD
NOW

Select NOW to immediately update the phone configuration. The phone will
restart after a successful update.

AAuuttoommaattiicc CCoonnffiigguurraattiioonn UUppddaattee

The phone configuration can be automatically updated from the server at a preset time.

CONFIG>DOWNLOAD
AUTO

Select AUTO to change automatic update settings.

DOWNLOAD>AUTO
ENABLED

Select ENABLE or DISABLE as needed.

If this option is enabled, select UPDATE TIME to change the time of day for
automatic configuration updates.

AUTO>UPDATE TIME
12:00AM

Enter the update time, in 12-hour format, with the dial pad. A leading "0" is
required for hours 0-9.

Press the Up Arrow or Down Arrow key to select AM or PM.

Press the

13-280135 Rev. K Page 39

ENTER key when finished.

Teo IP Phone 4101 Installation Instructions

DOWNLOAD>AUTO

PROGRAM>DOWNLOAD

PPrrooggrraamm UUppddaatteess

This option updates the phone operating firmware. Phone operating firmware is digitally
signed by Teo to ensure code validity. Modified operating firmware cannot be loaded into
the phone.

Select DOWNLOAD for immediate or automatic configuration update.

MMaannuuaall PPrrooggrraamm UUppddaattee

PROGRAM>DOWNLOAD
NOW

Select NOW to immediately update the phone software. The phone will
restart after a successful update.

AAuuttoommaattiicc PPrrooggrraamm UUppddaattee

The phone software can be automatically updated from the server at a preset time.

Select AUTO to change automatic update settings.

Select ENABLE or DISABLE as needed.

If this option is enabled, select UPDATE TIME to change the time of day for
automatic program updates.

AUTO

ENABLED

AUTO>UPDATE TIME
12:00AM

Enter the update time, in 12-hour format, with the dial pad. A leading "0" is
required for hours 0-9.

Page 40 13-280135 Rev. K

Installation Options

Press the Up Arrow or Down Arrow key to select AM or PM.

Press the

LLAANN PPoorrtt

The built-in Ethernet switch and LAN port allows a computer to share the phone’s Ethernet
connection.

From the Installation Options – Network menu, select LAN PORT.

MENU → INSTALL → NETWORK → LAN PORT)

(

ENTER key when finished.

NETWORK>LAN PORT
ENABLED

Select ENABLED or DISABLED as needed.

13-280135 Rev. K Page 41

Teo IP Phone 4101 Installation Instructions

DDeebbuuggggiinngg OOppttiioonnss

Error log options are accessed from the Debug menu.

From the Installation Options menu, select DEBUG.

MENU → INSTALL → DEBUG)

(

INSTALL>DEBUG
ERROR LOG

Select one of the following options:.

ERROR LOG – view the error log
CLEAR LOG – clear the error log

VViieewwiinngg tthhee EErrrroorr LLoogg

After selecting ERROR LOG, the most recent log entry will be shown.

02:04:25P 03/22
TIME SERVER SET

The time and date is shown in the upper line, and the error description is
shown in the lower line.

The entire error description may not be shown; scroll with the Left or Right
Arrow key to view additional text.

Press the Down Arrow key to view previous entries, or press the Up Arrow
key to return to newer entries.

Press the

ENTER or MENU key to return to the Debug menu.

Page 42 13-280135 Rev. K

Installation Options

INSTALL PIN

CClleeaarriinngg tthhee EErrrroorr LLoogg

CLEAR ERROR LOG?
YES

At the prompt, select YES to remove all entries from the error log, or select
NO to return to the Debug menu.

IInnssttaallllaattiioonn PPIINN

You can set a PIN to prohibit unauthorized entry into the Installation Options menu.

If a PIN is currently set, the display will prompt you to enter your PIN prior to making
changes.

From the Installation Options menu, select PIN.
(

MENU → INSTALL → PIN)

SET

Select SET.

NEW PIN:

Enter a new 4 to 20 digit PIN with the dial pad.

If you need to make corrections, select ◄BKSP (backspace) to delete the previous
digit, or select CLEAR to remove all digits.

Each entered digit will be briefly shown in the display.

NEW PIN:
***********

Press the

Repeat the PIN when prompted to verify the new entry.

ENTER key.

13-280135 Rev. K Page 43

VERIFY PIN:
***********

Teo IP Phone 4101 Installation Instructions

Press the ENTER key.

“PIN SET” will be displayed to confirm the new PIN.

PIN SET

Record your PIN for future reference.

If you lose your PIN, you will no longer be able to access the
Installation Options menu – contact Teo Technical Support for
assistance.

Press the ENTER key return to the Installation Options menu or press the

MENU

key to exit Setup Mode.

RReemmoovviinngg tthhee PPIINN

To remove the Installation Options PIN, the phone must be reset. Refer to Reset to Factory
Default Settings below.

RReesseett ttoo FFaaccttoorryy DDeeffaauulltt SSeettttiinnggss

Reset returns all settings to the factory defaults, and clears all line IDs, speed dial numbers,
call directory entries, logs, and PINs. This option is useful when moving the telephone to a
new user or location.

From the Installation Options menu, select RESET.

MENU → INSTALL → RESET)

(

RESET OPTIONS
PROCEED?

Select CLEAR.

Press the
abort without resetting.

ENTER key to comfirm the reset operation, or press the MENU key to

SETTINGS CLEARED
RESTARTING...

Page 44 13-280135 Rev. K

Installation Options

ARP MONITORING

SSeeccuurriittyy OOppttiioonnss

The security options allow you to control ARP monitoring, SRTP, SIP transport, and MLPP
dialing. Leave these settings at the default values unless changes are required for your
network.

From the Installation Options menu, select SECURITY.

MENU → INSTALL → SECURITY)

(

INSTALL>SECURITY
ARP

AARRPP MMoonniittoorriinngg

If your network does not monitor for Address Resolution Protocol (ARP) attacks, enable this
option to turn on ARP monitoring in the phone.

Select ARP.

*DISABLED

Select ENABLE or DISABLE as needed.

SSRRTTPP

Secure Real-time Transport Protocol (SRTP) is used to encrypt transmitted voice packets.

Select SRTP.

SECURE RTP
*DISABLED

SSIIPP TTrraannssppoorrtt

Defines the type of SIP transport used for SIP signaling.

13-280135 Rev. K Page 45

Select ENABLE or DISABLE as needed.

Select SIP TRANSPORT.

SIP TRANSPORT
*UDP

Select UDP, TCP, TLS (uses SIP in the URI), or TLS+ (uses SIPS in the URI).

Teo IP Phone 4101 Installation Instructions

MMLLPPPP DDiiaall PPllaann

Enables MLPP dialing and identifies the MLPP network domain.

Note: This option may display “NOT CONFIGURABLE” if a custom dial plan has been configured
through XML configuration download.

Select MLPP DIALPLAN.

MLPP DIALPLAN
*DISABLED

Select DSN DOMAIN, UC DOMAIN to enable MLPP, or DISABLED to disable
MLPP dialing and preemption.

Page 46 13-280135 Rev. K

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A

d

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n

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i

A

d

m

i

n

i

s

t

r

a

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n

O

The following test and diagnostic options are available from the Administration Options
menu:

• Local Inspect • Test Functions

• Hardware Version • Diagnostics

• Software Version • Phone Restart

• Serial Number

AAddmmiinniissttrraattiioonn OOppttiioonnss MMeennuu

You can enter from the Administration Options menu when the phone is idle or during an
active call.

Press the MENU key.

p

o

t

i

o

n

n

s

s

SETUP MENU:
INSTALL

Press the Down Arrow key to scroll to the ADMIN option.

SETUP MENU:
ADMIN

Press the

ENTER key to select ADMIN.

SETUP>ADMIN
INSPECT KEYS

13-280135 Rev. K Page 47

Teo IP Phone 4101 Installation Instructions

1=SPEED DIAL

LLooccaall IInnssppeecctt

Local Inspect allows you to identify the speed dial number or feature assignment of each
configured key.

From the Administration Options menu, select INSPECT KEYS.

MENU → ADMIN

(

→ INSPECT KEYS)

ADMIN>INSPECT
SELECT A KEY

Press one of the following keys:

Speed Dial (M1-M7) DND FWD VOICE MAIL

The Speed Dial key number or feature activator key name will be shown in the
upper line of the display. The lower line will show the speed dial number,
feature information, or voice mail access number.

5551234

5=UNUSED

DND=
DO NOT DISTURB

FWD=
CALL FORWARD

Page 48 13-280135 Rev. K

VOICE MAIL
3040

Administration Options

VVeerrssiioonn

Use this option to view the telephone’s hardware version, application software version,
and serial number.

From the Administration Options menu, select VERSION.

MENU → ADMIN

(

→ VERSION)

ADMIN>VERSION

HHaarrddwwaarree VVeerrssiioonn

Select HARDWARE.

AApppplliiccaattiioonn SSooffttwwaarree VVeerrssiioonn

Select SOFTWARE.

HARDWARE

HW MODEL: 4101
TOP:A PCB:A

VERSION>SOFTWARE

07.04.16

SSeerriiaall NNuummbbeerr

Select SERIAL NUMBER.

VERSION>SERIAL#
10040000000

Press the
or to exit Setup Mode.

13-280135 Rev. K Page 49

MENU key repeatedly to return to the Administration Options menu

Teo IP Phone 4101 Installation Instructions

TTeesstt

Select this option to test the LCD display or keys.

From the Administration Options menu, select TEST.

MENU → ADMIN

(

→ TEST)

ADMIN>TEST
DISPLAY

KKeeyyss

Select KEYS.

PRESS EACH KEY
OFF-HOOK TO EXIT

Press each key on the telephone, including the dial pad keys, one at a time.
Press both the top and bottom of the

VOLUME key.

A letter should appear in the display for each pressed key.

Three lines of letters or numbers are used to accommodate all keys; the
display will shift up or down to show the last key pressed.

ABCDEFGHIJKLMNOP
ABCDEFGHIJKLMNOP

123456789*******
****************

If all keys are operational, the following display will be shown. Press any key
to return to the Test menu.

KEY TEST PASSED
ANY KEY TO EXIT

If any key fails, or to exit before testing all keys, go off-hook with the handset
or unplug the phone.

Page 50 13-280135 Rev. K

Administration Options

LLCCDD DDiissppllaayy

Select DISPLAY. All pixels (picture elements, or dots) on the display should
turn dark as shown, and the message waiting indicator should illuminate.

Press any key to return the display to normal operation.

¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦
¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦

13-280135 Rev. K Page 51

Teo IP Phone 4101 Installation Instructions

DDiiaaggnnoossttiicc DDiissppllaayyss

From the Administration Options menu, select DIAGNOSTIC.

MENU → ADMIN

(

→ DIAGNOSTIC)

ADMIN>DIAGNOSTIC

LLiinnkk

PPiinngg

LINK

Select LINK to determine test the Ethernet link.

PHY:100MBPS
IP:AUTO OK

The connection speed, 10 MBPS or 100 MBPS, is shown in the upper line.

The lower line shows the DHCP state.

AUTO OK – DHCP enabled and successfully completed
NO AUTO – DHCP enabled and not successfully completed
STATIC – DHCP not enabled

Select PING to verify the path to an IP address.

DIAGNOSTIC>PING
PHONE

The following choices are available:

PHONE SNTP
GATEWAY DHCP
UPDATE REGISTRAR
PROXY OTHER

Select a device to ping, or select OTHER, and then enter an IP address.

OTHER=

192.154.030.135

Page 52 13-280135 Rev. K

Administration Options

The display will show the result of the ping test.

PING4 SUCCESSFUL

192.154.030.135

PING4 FAILED

192.154.030.154

Select PING to repeat the ping test to the same device, or press the
to return to the previous menu.

When finished, press the MENU key repeatedly to return to the Administration
Options menu or to exit Setup Mode.

MENU key

13-280135 Rev. K Page 53

Teo IP Phone 4101 Installation Instructions

RReessttaarrttiinngg tthhee PPhhoonnee

Select Restart to reset the phone. If you are on an active call you will be disconnected. The
call log will be cleared. No configuration parameters will be altered.

From the Administration Options menu, select RESTART.

MENU → ADMIN

(

→ RESTART)

RESTART REQUIRED
PROCEED?

Press the
to abort and return to the Administration Options menu.

ENTER key to restart the phone immediately, or press the MENU key

RESTARTING
PLEASE WAIT...

Page 54 13-280135 Rev. K

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o

4101 telephones have built-in diagnostic and testing capabilities to quickly isolate problems
affecting their operation.

PPoowweerr--uupp && CCoonnnneeccttiioonn TTrroouubblleesshhoooottiinngg

Whenever power is applied or a connection is made to the LAN or WAN, the phone
initiates a startup routine, with progress shown in the display. When the phone and
network are fully initialized, the idle display, indicating date and time, will be shown. In
cases where full initialization is not attained, the following displays or conditions will be
shown continuously until corrected.

Problem Observed Remedial Action

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No display information is
shown

NO ETHERNET
CONNECTION

LINE ID=

DHCP4 ERROR
RETRYING

PHONE=

GATEWAY=

SUBNET=

Check power connections and source, or verify
connection to 802.3af-compatible PoE power source.

Check connections to the LAN or WAN.

The Line ID is a null value. Enter the appropriate Line
ID number.

Verify that the DHCP server is operating and
accessible. If the LAN or WAN does not include a
DHCP server, disable IP configuration via DHCP and
enter the appropriate IP values (phone, default
gateway, subnet mask, update) using the INSTL→IP
Menu.

The phone IP address is a null value. Enter the
appropriate phone IP address or name.

The default gateway IP address is a null value. Enter
the appropriate gateway IP address or server name.

The subnet mask is a null value. Enter the appropriate
subnet mask.

UPDATE=

AUTH ID=

AUTH PASSWORD=

SIP PROXY=

13-280135 Rev. K Page 55

The update server IP address is a null value. Enter the
appropriate update server IP address or server name.

The AUTH ID is a null value. Enter the appropriate
AUTH ID.

The AUTH PSWD (password) is a null value. Enter the
appropriate AUTH password.

The Proxy server address is a null value. Enter the
appropriate Proxy server IP address or server name.

Teo IP Phone 4101 Installation Instructions

Problem Observed Remedial Action

The primary line has not registered with the SIP
server. Verify all entries (LINE ID, AUTH ID, AUTH

REGISTERING WITH
SIP SERVER

Password, all IP addresses and subnet mask) and re­enter as required.

If the phone belongs to a VLAN, verify that VLAN
tagging is enabled and the correct VLAN ID is entered

RESTART REQUIRED
PROCEED?

PHY:100MBPS
IP DOWN

PING4 FAILED

CCaallll CCoonnttrrooll TTrroouubblleesshhoooottiinngg

After the phone is fully initialized (idle display showing), the following call control
anomalies may be encountered.

Certain critical values have changed and a restart is
required. Select YES.

Upon lease expiry, the phone was unable to negotiate
a new lease with the DHCP server. Verify that the
DHCP server is operating and accessible.

If all attempts to ping IP addresses fail, check Layer 2

802.1Q (VLAN) programming at the phone, using the
QoS menu. If “LAYER 2 802.1Q=ON”, verify that the
network supports this packet prioritization standard. If
it does not, set LAYER 2 802.1Q to “OFF”. Ping valid
addresses using the ADMIN→DIAG→PING Menu.

Problem Observed Remedial Action

Verify that “RINGER OFF” is not showing in the

The phone never rings.

Page 56 13-280135 Rev. K

display. If it is, use the Volume key to set the ringer
level to a value higher than OFF.

Troubleshooting

DDiiaaggnnoossttiicc TTrroouubblleesshhoooottiinngg

After the phone is fully initialized (idle display showing), the following diagnostic
information may be reviewed, using the ADMIN→DIAG Menu.

Diagnostic Mode Information Provided

LINK option selected: The LINK option provides information about the

network status as follows:

PHY:100MBPS
IP:AUTO OK

(DHCP used for IP addressing at phone)

or

PHY:100MBPS
IP:NO AUTO

(DHCP is enabled, and has not completed
successfully)

or

PHY:100MBPS
IP:STATIC

(DHCP is disabled, fixed IP addresses are in use at
phone)

13-280135 Rev. K Page 57

Teo IP Phone 4101 Installation Instructions

Diagnostic Mode Information Provided

PING option selected: The PING option provides the means for measuring

single packet network delays.

The following IP addresses may be “pinged”:

PHONE
GATEWAY
UPDATE SERVER
SIP PROXY SERVER
SNTP SERVER
DHCP SERVER
SIP REGISTRAR SERVER
OTHER*

*A valid address must also be entered.

There are three outcomes as the result of a ping:

IP ADDRESS
NOT SET

In this case enter the appropriate IP address, using the
INSTL/IP Menu.

or

PING4 FAILED

In this case, check Layer 2 802.1Q and other
network settings.

or

PING4 SUCCESSFUL

Page 58 13-280135 Rev. K

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INSTALL (Installation Options – PIN Protected)

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NETWORK (Network Configuration) ........................................................................... page 21

IPv4

IPv6 (IPv6 Options)

PORT

DOMAIN (Domain Options)

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(IPv4 Options)

IP CONFIG

IP ADDRESS

SUBNET (Phone IPv4 Subnet Mask)

GATEWAY

IP CONFIG

LINK ADDRESS

GLOBAL1 (Global Address)

ADD (Global x Address)

(Port Numbers)

SIP (

RTP (RTP Port Number)

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DHCPv4
STATIC

(IPv6 Only)

OFF

VIEW
EDIT
PING4

VIEW
EDIT

VIEW
EDIT
PING4

AUTOv6
STATIC

(IPv4 Only)

OFF

VIEW
PING6

VIEW
EDIT
REM

(Remove Global Address)

PING6

VIEW
EDIT
REMOVE
PING6

SIP Port Number)

VIEW
EDIT

VIEW
EDIT

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(Phone IP Address Configuration)

(Phone IP Address)

(Gateway IPv4 Address)

(Phone IP Address Configuration)

(Phone Link Address)

13-280135 Rev. K Page 59

Teo IP Phone 4101 Installation Instructions

IP CONFIG (DNS IP Address Configuration)

DHCPv4
STATIC

NAME (Local

VIEW
EDIT

DNS (Primary DNS Server Address)

VIEW
EDIT
PING

UPDATE

(Configuration and Program Updates)

SERVER (Update Server Address)

IP CONFIG

VIEW
EDIT
PING

PROTOCOL (Update Server Protocol) ........................................................ page 38

TEO
TFTP
HTTP
HTTPS
NONE

CONFIG

DOWNLOAD (Configuration Download)

PROGRAM

DOWNLOAD (Program Download)

SNTP

(Simple Network Time Protocol Server Address) ....................................... page 24

IP CONFIG

DHCPv4

STATIC
VIEW
EDIT
PING
OFFSET
AUTO DST ADJUST

ON

OFF

SYSLOG (Logging Server Address)

IP CONFIG

Domain Name)

(Update Server IP Address Configuration)

DHCPv4
STATIC

(Configuration Update) ................................................................. page 39

AUTO (Automatic Update Settings)

ENABLED
UPDATE TIME (If Automatic Update is Enabled)
DISABLED

NOW (Start Manual Options Download)

(Program Update) ................................................................... page 40

(Automatic Update Settings)

AUTO

ENABLED
DISABLED
UPDATE TIME

(Start Manual Program Download)

NOW

(SNTP Server IP Address Configuration)

(Syslog Server IP Address Configuration)

(If Automatic Update is Enabled)

Page 60 13-280135 Rev. K

Setup Menu Tree

DHCPv4

STATIC
VIEW
EDIT
PING

ETHERNET MAC

LAN PORT (Ethernet Port for PC) ........................................................................... page 41

ENABLED
DISABLED

SIP (

Session Initiation Protocol Settings) ...................................................................... page 27

IP CONFIG

DHCPv4
STATIC

PROXY

ID (SIP Proxy Name or IP Address)

VIEW

EDIT

PING
PORT (SIP Proxy Port Number)

VIEW

EDIT

REGISTRATION (SIP Registration)

ENABLE
DISABLE (Disable SIP Registration)

REGISTRAR (SIP Registrar, if registration is enabled)

(SIP Registrar Name or IP Address)

ID

VIEW

EDIT

PING
PORT (SIP Registrar Port Number)

VIEW

EDIT

MWI

(Message Summary Event Subscription for MWI)

OFF
ON

(Ethernet MAC Address)

(SIP Proxy IP Address Configuration)

(Enable SIP Registration)

13-280135 Rev. K Page 61

Teo IP Phone 4101 Installation Instructions

(Quality of Service Options) ...................................................................................... page 30

QoS

L2 802.1Q

L3 DIFFSERV

LINE

(Line Appearance Setup) .......................................................................................... page 31

LINE ID
NAME
AUTH ID
SIP PASSWORD (SIP Authentication Password)
SHARED

CODEC (Codec Type and Transmit Packet Rate)

(Layer 2 802.1Q)

ON/OFF

OFF
ON

PHONE

VOICE PRIORITY
SIGNAL PRIORITY
VLAN ID

PC VLAN ID

(Layer 3 DiffServ)

(Phone VLAN ID)

(PC VLAN ID)

(Voice Packet Priority)

(Signaling Packet Priority)

VOICE DSCP (Voice Differentiated Services Code Point)

VIEW
EDIT

SIGNAL DSCP (Signaling Differentiated Services Code Point)

VIEW
EDIT

(SIP Line ID)

(Caller ID Name)

(SIP Authentication ID)

(Bridged Line Appearance Sharing)

ENABLED
DISABLED

FIRST CODEC

(First Priority Codec)

G.711
G.729A
G.722

SECOND CODEC (Second Priority Codec)

G.711
G.729A
G.722

THIRD CODEC (Third Priority Codec)

G.711
G.729A
G.722

PTIME (Packetization Time)

10mS
20mS
30mS
40mS

Page 62 13-280135 Rev. K

Setup Menu Tree

JITTER (Jitter Buffer Type and Settings)

FIXED DELAY

DELAY =10mS to DELAY=90mS
ADAPTIVE BUFFER (Adaptive Jitter Buffer Delay)

DELAY RANGE

KEYS

(Configure keys) ...................................................................................................... page 32

UNUSED
SPEED DIAL
Feature Service Descriptions
Speakerphone

SPEAKERPHONE (
MONITOR ONLY (Call Monitor; Microphone Disabled)
DISABLE

TIMEOUT (Timeout Options) ........................................................................................... page 37

DIALING
RINGING
REORDER

(Dialed Digits Timeout)

(Ringing Timeout)

(Reorder Timeout)

(Fixed Jitter Buffer Delay)

(in 5 ms increments)

MINIMUM

0mS to 280mS

(in 10 mS increments)

MAXIMUM

MINIMUM+1mS to MINIMUM+300mS (in 10 ms increments)

(Available Feature Key Functions)

(Press SPEAKER key for this menu): ........................................... page 36

Speakerphone)

(Speakerphone and Call Monitor Disabled)

PIN

(Installation Options PIN) ............................................................................................ page 38

SET

(Add or Change PIN)

RESET

SECURITY

(Reset to Factory Default Settings) ....................................................................... page 44

(Security Options) .......................................................................................... page 45

ARP

(ARP Monitoring)

ENABLED
DISABLED

(Secure Real-time Transport)

SRTP

ENABLED
DISABLED

SIP TRANSPORT

(SIP Transport Protocol)

UDP
TCP
TLS
TLS+

MLPP DIAL PLAN

(MLPP Dial Plan)

DSN DOMAIN
UC DOMAIN
DISABLED

DEBUG (Troubleshooting Options) .............................................................................. page 42

ERROR LOG
COPY LOG
CLEAR LOG

(View Error Log)

(Copy Error Log)

(Clear Error Log)

TELNET (Telnet Access)

ENABLED
DISABLED

13-280135 Rev. K Page 63

Teo IP Phone 4101 Installation Instructions

ADMIN (Administration Options)

INSPECT KEYS .......................................................................................................... page 48

VERSION ................................................................................................................... page 49

HARDWARE
SOFTWARE
SERIAL NUMBER

TEST .......................................................................................................................... page 50

KEYS
DISPLAY

DIAGNOSTIC ............................................................................................................. page 52

LINK

(Connection Status)

(Ping Message to Server or IP Address)

PING

PHONE (This Telephone)
GATEWAY
UPDATE (Update Server)
PROXY
SNTP (SNTP Time Server)
DHCP
REGSTRAR
OTHER

(Hardware Versions)

(Software Version)

(SIP Proxy Server)

(DHCP Server)

(SIP Registration Server)

RESTART (Restart Phone and Clear Call Log) .............................................................. page 54

Page 64 13-280135 Rev. K

Setup Menu Tree

USER (User Options)

Options in this menu are described in the IP Phone 4101 User Guide.

CLOCK (Set Time and Date)

(Speed Dial Keys)

KEYS

EDIT DIRECTORY

RINGING

VOICE

(Personal Ringing)

TONE

1 - 6

OFF HOOK (Off-Hook Ringing)

NORMAL
SINGLE BURST

(Handset/Headset Options)

MODE

HANDSET
HEADSET

VOLUME

HANDSET

HEADSET

SPEAKER TRANSMIT
RESET

(Call Directory)

(Ringing Tone)

RECEIVE

TRANSMIT

RECEIVE

TRANSMIT

(Speakerphone)

(Reset to Default Volume Levels)

PIN

(Call Log PIN)

(Set New PIN)

SET
CLEAR

AUTO ANSWER ......................................................................................................... page 32

DISABLED
ENABLED 2-WAY
ENABLED w/MUTE

(Remove PIN)

(No Auto Answer)

(Answer with Microphone Enabled)

in this manual

(Answer with Microphone Disabled)

13-280135 Rev. K Page 65

Teo IP Phone 4101 Installation Instructions

Page 66 13-280135 Rev. K

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SSeerrvviiccee

The Teo 4101 has no user-serviceable parts inside; repair must be done by Teo.

Prior to equipment removal, call Teo Customer Technical Support for assistance in
determining the source of the problem. This critical action can often prevent needless
removal of equipment and subsequent customer inconvenience.

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Teo

Technical Support Department
11609 49
Mukilteo, WA 98275-4255 USA

Teo is committed to meeting the product needs of our customers. Please write or call us
with any suggestions for improvement.

th

Place West

Phone: [phone]
[phone]

Fax: [phone]

E-mail: [e-mail]

Web: www.teotech.com

13-280135 Rev. K Page 67

Teo IP Phone 4101 Installation Instructions

TTeeoo PPrroodduucctt WWaarrrraannttyy

For a period of one year from date of dealer purchase, but not to exceed 16 months from
date of manufacture, Teo Technologies, Inc. (Teo) warrants its products to be free from
defects in material and workmanship under conditions of normal use and service. Teo
shall, at its option, repair or replace any defective product which, in its opinion, has not
been misused, damaged, or improperly installed.

Repair or replacement under this warranty will be performed at Teo's factory.
Authorization must be obtained from Teo prior to returning a product for repair. Freight
must be prepaid for all units returned to Teo. Units repaired under warranty will be
shipped UPS Ground (or equivalent), freight prepaid by Teo.

Products that are older than the warranty period, but less than 7 years old, or still
manufactured by Teo may be repaired at the factory for a flat rate charge. Repaired out-of­warranty units are warranted for 90 days from the date of repair.

The repair or replacement of a product under this warranty represents the entire obligation
of Teo; Teo shall not be liable for any special or consequential damages resulting from or
caused by any defect, failure, incapacity or malfunction of any of its products.

The foregoing express warranty is in lieu of all other warranties, express or implied,
including but not limited to any implied warranty of merchantability, fitness, or
adequacy for any purpose or use, quality, productiveness or capacity; Teo, to the
extent permitted by law, hereby disclaims all such other warranties.

Page 68 13-280135 Rev. K

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CCoonntteennttss ooff SShhiippppiinngg CCoonnttaaiinneerr

Telephone + Stand
Handset
Modular handset coil-cord
Ethernet cable

Documentation CD

SSttaannddaarrddss CCoommpplliiaannccee

FCC Part 15
Hearing Aid Compatible

CE Listed

NNeettwwoorrkk CCoommppaattiibbiilliittyy

10BaseT and 100BaseT Ethernet

PPoowweerr RReeqquuiirreemmeennttss

Power over Ethernet: 802.3af Class 2
Optional Local Power: 6 VDC nominal @ 1 A max.

PPhhyyssiiccaall DDiimmeennssiioonnss

8” W x 7” D x 4.2” H, excluding handset

WWeeiigghhtt

1.8 lbs., including stand and handset

EEnnvviirroonnmmeennttaall

Operating Temperature: 32° to 104° F (0° to 40° C)
Storage Temperature: 32° to 122° F (0° to 50° C)

Humidity: 5% to 95% non-condensing

13-280135 Rev. K Page 69

Teo IP Phone 4101 Installation Instructions

Page 70 13-280135 Rev. K

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IImmppoorrttaanntt SSaaffeettyy IInnssttrruuccttiioonnss

1. Read the installation instructions before connecting the system to its power source.

2. Installation of equipment must not route interconnecting cables or external power supply sources

outdoors. This is defined as "Network Environment 0" by IEC TR 62101.

3. Never install network jacks in wet locations unless the jacks are specifically designed for wet locations.

4. Never touch uninsulated wires or terminals.

5. Do not connect this product to telephone network voltage (TNV) circuits. Some LAN and WAN ports both

use RJ-45 connectors. Use caution when connecting cables.

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk
of fire, electric shock and injury to persons, including the following:

6. Read and understand all instructions.

7. Follow all warnings and instructions marked on the product.

8. Unplug all cables before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

9. Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,

in a wet basement, or near a swimming pool.

10. Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious
damage to the product.

11. This product should be operated only from the type of power source indicated on the marking label.

12. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be

abused by persons walking on it.

13. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.

14. This product contains "No User-Serviceable Parts."

15. `Unplug this product from the wall outlet and refer servicing to qualified service personnel under the

following conditions:

A. When the power supply cord or plug is damaged or frayed.

B. If liquid has been spilled into the product.

C. If the product has been exposed to rain or water.

D. If the product does not operate normally by following the operating instructions. Adjust only those

controls that are covered by the operating instructions, because improper adjustment of other
controls may result in damage and will often require extensive work by a qualified technician to
restore the product to normal operation.

E. If the product has been dropped or the case has been damaged.

F. If the product exhibits a distinct change in performance.

SSAAVVEE TTHHEESSEE IINNSSTTRRUUCCTTIIOONNSS

13-280135 Rev. K Page 71

Teo IP Phone 4101 Installation Instructions

FFCCCC RReeqquuiirreemmeennttss

The Teo 4101 is hearing-aid compatible (HAC) per Section 68.316, FCC Rules and
Regulations.

This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at their own expense.

Page 72 13-280135 Rev. K