Teo 4101 Installation
IIPP PPhhoonnee 44110011
Teo Technologies, Inc.
11609 49
Mukilteo, WA 98275-4255
(800) 524-0024 (425) 349-1000
th
Place West
Fax (425) 349-1010
www.teotech.com
IInnssttaallllaattiioonn IInnssttrruuccttiioonnss
Software Version 07.04.18, Document #13-280135 Rev. K
February 2014
Teo IP Phone 4101 Installation Instructions
© 2014 Teo Technologies Inc. All rights reserved.
Page 2 13-280135 Rev. K
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Introduction ................................................................................................................................. 5
General Features .................................................................................................................. 5
Controls and Indicators ........................................................................................................ 6
Installation ................................................................................................................................... 9
Connecting the Phone .......................................................................................................... 9
Wall Mounting .................................................................................................................... 11
Configure the Set ................................................................................................................ 14
Installation Options ................................................................................................................... 19
Installation Options Menu .................................................................................................. 19
IP Addresses ....................................................................................................................... 21
SIP Configuration................................................................................................................ 27
Quality of Service ............................................................................................................... 30
Line Appearance Setup ...................................................................................................... 31
Configuring Keys ................................................................................................................ 33
Configuring the Speakerphone .......................................................................................... 36
Call Timeout Options .......................................................................................................... 37
Updates ............................................................................................................................... 38
LAN Port .............................................................................................................................. 41
Debugging Options ............................................................................................................ 42
Installation PIN .................................................................................................................... 43
Reset to Factory Default Settings ...................................................................................... 44
Security Options ................................................................................................................. 45
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Administration Options ............................................................................................................ 47
Administration Options Menu ........................................................................................... 47
Local Inspect ....................................................................................................................... 48
Version ................................................................................................................................ 49
Test ...................................................................................................................................... 50
Diagnostic Displays ............................................................................................................ 52
Restarting the Phone .......................................................................................................... 54
Troubleshooting ........................................................................................................................ 55
Pow
er-up & Connection Troubleshooting......................................................................... 55
Call Control Troubleshooting ............................................................................................. 56
Diagnostic Troubleshooting ............................................................................................... 57
Appendix A Setup Menu Tree ............................................................................................. 59
Appendix B Service and Warranty ...................................................................................... 67
Appendix C Specifications ................................................................................................... 69
Appendix D Regulatory Statements .................................................................................... 71
13-280131 Rev. K Page 3
Teo IP Phone 4101 Installation Instructions
Page 4 13-280135 Rev. K
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For operation instructions and user setup options, please
refer to the 4101 User Guide, doc. #14-280205.
GGeenneerraall FFeeaattuurreess
The Teo Model 4101 IP Phone is a single-line voice terminal that provides sophisticated
services over managed IP networks running the Session Initiation Protocol (SIP). The
telephone includes a built-in 10/100BaseT Ethernet switch to allow daisy-chain connection
of a PC workstation without additional equipment.
Features of the 4101 include:
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100-entry Call Log for Unanswered,
Answered, and Outgoing Calls
• Call Timer
• Last Number Redial
• Speed Dial
• Pre-Dialing
• 12-entry Call Directory
• Voice Mail Access Key
• Message Waiting Indication
• Backlit LCD Display
• Flexible Ringing Options
Various features may not be available with some SIP services.
Desktop or Wall Mounting
• Integrated Speakerphone
• Call Monitoring
• Handset or Headset Operation
• Headset Activation Key
• Dedicated Headset Jack
• Integrated 10/100BaseT Ethernet Switch
• 802.3af Power over Ethernet
or Local Power
13-280135 Rev. K Page 5
Teo IP Phone 4101 Installation Instructions
CCoonnttrroollss aanndd IInnddiiccaattoorrss
1) Display – shows the call state, caller ID, dialed digits, network call control messages,
elapsed time during calls, the date and time of day, and setup options.
2) MENU Key – enters and exits Setup Mode.
3) ENTER Key – select menu options, and can be used to initiate dialing.
4) Navigation (Arrow) Keys –
key moves the cursor one position to the right and thekey moves the cursor one
the
position to the left.
5) LOG Key – displays Call Log options.
6) TRANS Key – transfers a call.
Page 6 13-280135 Rev. K
and keys navigate within menus. In editing modes,
Introduction
7) DIR Key – displays the Call Directory.
8) CONF Key – adds other parties to a conference call.
9) REDIAL Key – redials the last outgoing number.
10) DROP Key – removes the last party added to a conference call, and disconnects you
from a call and returns new dial tone when not in conference mode.
11) SEND Key – initiates dialing after entering digits.
12) HOLD Key – places a call on hold, and enters a pause in a Speed Dial or Call Directory
dial string.
13) Dial Pad – dials telephone numbers, and sends DTMF tones to external equipment such
as voice mail systems. The dial pad is also used for text and number entry during setup.
14) Multifunction Keys – programmable for use as Speed Dial keys or feature activators.
15) FWD Key – forwards incoming calls to another phone, or may be used to set Presence.
16) DND Key – Do Not Disturb; makes the phone appear busy to incoming callers.
17) VOICE MAIL Key – accesses voice mail services.
18) HEADSET Key – activates the headset.
19) MUTE Key – mutes the microphone when using the speakerphone or handset/headset.
20) SPEAKER Key – activates the speakerphone or Call Monitoring (if enabled by your
installer).
21) VOLUME Key – adjusts the receiver/speaker volume when on a call; adjusts the ringer
volume when on-hook.
22) Message Waiting Indicator – a bright red indicator is lit when messages are waiting.
23) Microphone – used for hands-free (speakerphone) calling; located under the right front
of the telephone.
24) Handset Jack – a jack on the left side of the telephone connects to the included
handset.
25) Headset Jack – a jack on the right side of the telephone connects to an optional
standard headset.
13-280135 Rev. K Page 7
Teo IP Phone 4101 Installation Instructions
Page 8 13-280135 Rev. K
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CCoonnnneeccttiinngg tthhee PPhhoonne
Connect the 4101 phone to power, LAN, WAN, and the handset or a headset as shown
below.
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13-280135 Rev. K Page 9
Teo IP Phone 4101 Installation Instructions
RRoouuttiinngg tthhee CCoorrdds
If you want to secure the Ethernet and power cords to the base, route the cords through
the base and under the retaining tabs as shown before connecting them.
s
NNeettwwoorrkk CCoonnnneeccttiioonn
Connect the LAN switch to the phone’s WAN jack (not the LAN jack) using a Category 5 or
better cable. If the network switch provides 802.3af Power over Ethernet (PoE), a local
power supply connection is not needed.
PPCC CCoonnnneeccttiioonn
If you want to use a PC on the same network connection, connect the PC network interface
card to the phone's LAN
HHaannddsseett//HHeeaaddsseett
Plug the supplied handset into the Handset jack on the left side of the phone. Plug a
compatible headset into the Headset jack on the right side of the phone.
jack using a Category 5 or better cable.
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Installation
PPoowweerr
The 4101 is compatible with IEEE 802.3af power over Ethernet cabling, utilizing either
power over spare cable pairs (midspan power source) or phantom power (powered
switch/hub port). The phone provides an 802.3af PD Class 2 indication to the power
sourcing equipment and requires a maximum of 5 watts of power.
WWaallll MMoouunnttiinngg
To save space, you can directly hang the phone on a wall or wall plate. You need two
screws that will fit the keyhole slots.
Note: Wall mounting screws are not supplied with the phone.
Power may also be provided an optional local power supply (-PWR5 option, Teo
model 901055).
Connect power after all other connections are complete. If PoE is not provided,
plug the power supply barrel connector into the round jack on the back of the
phone. Connect the power supply to a standard 100-240 VAC, 50-60 Hz power
outlet.
• Press the base in the direction shown to release the locking tabs, and then remove
the base.
• Rotate the base 180°.
13-280135 Rev. K Page 11
Teo IP Phone 4101 Installation Instructions
• Insert the base tabs in to the upper slots on the phone, and then slide the base
upward to lock it into place.
• On the wall or a wall plate, drill two holes with a distance of 3
15
/16 inches apart. If
drilling into drywall only, make sure to install an anchor system for the screws.
• Thread a screw into each hole with each head extending about
3
/16 inch from the wall
or wall plate.
• Connect the AC power adapter, LAN and PC cords (pages 10-11).
• Route the cords through the base if needed (page 10).
Page 12 13-280135 Rev. K
Installation
• Align the phone’s keyhole slots with the screws and slide the phone downward to
secure it.
13-280135 Rev. K Page 13
Teo IP Phone 4101 Installation Instructions
CCoonnffiigguurree tthhee SSeett
Appropriate IP addresses, configuration attributes, and passwords may be provided by
various network servers, providing automatic configuration of the phone.
You will be prompted for any required setup information that cannot be set automatically.
EEnntteerriinngg AAllpphhaannuummeerriicc CChhaarraacctteerrss
Character strings are entered with the dial pad. New characters can only be added to the
right end of a text string.
Directory entry names and some server addresses can include upper and lower case letters
and punctuation.
NNuummeerriicc CChhaarraacctteerr EEnnttrryy
Press a dial pad key to enter a digit. The flashing cursor will immediately
advance to the next character position.
To enter a
appears. After a short delay, the cursor will advance to the next character
position. You can also immediately press a dial pad key to enter the next
character without waiting for the delay.
UUppppeerr oorr LLoowweerr CCaassee CChhaarraacctteerrss
These characters entered are entered with dial pad keys 2-9. Press a key repeatedly until
the desired character appears. After a short delay, the cursor will advance to the next
character position. For example, repeatedly pressing dial pad key 7 produces these
characters:
or a period, press the * key repeatedly until the desired character
∗
7 p q r s P Q R S 7
…
To enter punctuation or special characters, press the * key to show available
characters in the bottom line of the display. Press the
the cursor is on the desired character. After a short delay, the character will be
added to the dial string and the cursor will advance to the next character
position. You can also immediately press a dial pad key to enter the next
character without waiting for the delay.
key repeatedly until
*
DIR>EDIT>NAME=
.*:+@_-/\,;"()<>
To enter a # or a space, press the # key repeatedly until the desired character
appears.
EEddiittiinngg CChhaarraacctteerr SSttrriinnggss
Press the Right Arrow key to move the cursor to the right.
Press the Left Arrow key to delete the character to the left of the cursor.
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Installation
SETUP>INSTALL
SETUP MENU:
UUssiinngg MMeennuuss
Setup options are accessed via menus. Three setup menus are available:
INSTALL – installation options, including network and SIP settings
ADMIN – test and diagnostic options
USER – user preference options
See Appendix A (page 59) for a detailed menu tree.
AAcccceessssiinngg MMeennuuss
Press the MENU key.
USER
Press the Up Arrow or Down Arrow key to display one of the three setup
menus.
SETUP MENU:
ADMIN
SETUP MENU:
INSTALL
Press the
ENTER key to select the displayed menu.
SETUP>INSTALL
NETWORK
VViieewwiinngg AAvvaaiillaabbllee MMeennuu IItteemmss
Press the Up Arrow or Down Arrow key to scroll through the items available
in the current menu. The current menu name is shown in the upper line of the
display, and menu items are shown in the lower line of the display. Menu
items may be selectable options or additional menus.
SETUP>INSTALL
SIP
QoS
13-280135 Rev. K Page 15
SETUP>INSTALL
LINE
Teo IP Phone 4101 Installation Instructions
IPV4>IP CONFIG
SSeelleeccttiinngg aa MMeennuu IItteemm
Press the ENTER key to select the displayed item. Repeatedly scroll and press
ENTER key until the desired item is displayed.
the
If the displayed item is a configuration option instead of a submenu, the
current setting will be shown preceded by an asterisk.
Scroll to change the value, and then press the
SETUP>INSTALL
NETWORK
INSTALL>NETWORK
IPv4
NETWORK>IPv4
IP CONFIG
*DHCPV4
ENTER key.
IPV4>IP CONFIG
STATIC
RReettuurrnniinngg ttoo tthhee PPrreevviioouuss MMeennuu
Press the MENU key to back up one menu level. To exit the menus without
saving any changes, lift the handset.
NETWORK>IPV4
IP CONFIG
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Installation
IInniittiiaalliizzaattiioonn
With the application of power, the phone’s operating software is loaded into internal
memory. During this interval, the Message Waiting Indicator will be illuminated. Upon
completion the display will show the model number, followed by the current software
version.
INITIALIZING...
07.04.16
The display will show progress messages while establishing the communication layers.
Many configuration settings can be set automatically by a DHCP server and telephone
update server. DHCP should be used if available; it is enabled by default.
If DHCP and update servers are available and configured properly, the phone will prompt
for a Line ID and SIP Password the first time that the phone is connected to the network.
You may also be prompted for an authentication ID if required by the system.
LINE ID=
_
• Enter the appropriate Line ID (phone) number, and then press the
would typically be the phone number used for station-to-station calls.
ENTER key. This
AUTH ID=
_
• If prompted, enter the appropriate authentication ID number, and then press the
ENTER key. Leave this entry blank if no authentication ID is required.
SIP PASSWORD=
_
• Enter the appropriate password, and then press the
blank if no password is required.
• If the update server protocol and IP address are not supplied by DHCP, configure
these items as shown on the following page.
During the registration process, the following display will be shown.
ENTER key. Leave this entry
SIP REGISTRATION
IN PROGRESS...
When the phone is registered with the proxy server, the following status message will be
displayed.
SIP REGISTRATION
SUCCESSFUL
The idle display will then appear, indicating that the phone is ready for use.
13-280135 Rev. K Page 17
Teo IP Phone 4101 Installation Instructions
IInniittiiaalliizzaattiioonn wwiitthhoouutt DDHHCCPP SSeerrvveerr
The DHCP (Dynamic Host Configuration Protocol) server automatically assigns the
telephone address, server addresses, and subnet mask. If DHCP is not available, or is not
provisioned with all of these parameters, they must be entered manually.
The following display will be shown while the phone attempts to connect to a DHCP server.
CHECKING DHCP
DISABLE?
• If no DHCP server is available, select DISABLE (press the
addressing.
ENTER key) to use static
PHONE IP ADDR=
000.000.000.000
• Press the Right Arrow key repeatedly to move to the end of the line, and then press
the Left Arrow repeatedly to remove the displayed IP address.
PHONE IP ADDR=
_
• Enter the phone’s IP address with the dial pad; use the * key to enter a ".". Press the
ENTER key when finished.
• Enter the required subnet mask and gateway IP address when prompted; press the
ENTER key after each entry.
Next, the phone will prompt for an update server protocol and IP address.
UPDATE>PROTOCOL
TEO
• Select a protocol with the Up Arrow or Down Arrow key, and then press the
key. Enter the update server IP address when prompted. Press the
finished. If no update server is available, select NONE.
The phone then will prompt for the Line ID, authentication ID, and SIP password as shown
on the previous page.
UUssiinngg LLooccaall IInnssppeecctt ttoo VVeerriiffyy KKeeyyss
Local Inspect (page 48) allows you to identify the line appearance or feature assignment of
each configured key, directory number bearer capabilities, and the feature indicator
assignment for the Message Waiting Indicator.
ENTER
ENTER key when
Page 18 13-280135 Rev. K
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ENTER PIN:
SETUP MENU:
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The following options are available from the Installation Options menu:
• Network Settings • Call Timeouts
• PC (LAN) Port • Installation PIN
• SIP Options • Reset to Default Settings
• Quality of Service * • Security Options
• Line Settings • Configuration Updates *
Keys
* Noted options are explained briefly in this manual. –
For details, refer to the IP Telephone Network Administration Guide
Auto Answer is configured from the User Options menu.
IInnssttaallllaattiioonn OOppttiioonnss MMeennuu
You can enter the Installation Options menu when the phone is idle.
Press the MENU key.
Debugging Options
.
USER
Scroll to the INSTALL menu, and then press the
SETUP>INSTALL
NETWORK
The Installation Options menu may be protected by a PIN. Enter your PIN with
the dial pad, and then press the
To change or remove the PIN, please refer to page 43.
*********
ENTER key.
ENTER key.
13-280135 Rev. K Page 19
Teo IP Phone 4101 Installation Instructions
Some configuration changes only take effect after a phone restart. You may be prompted
to allow a restart before you can proceed with other changes.
RESTART REQUIRED
PROCEED?
Press the
and return to the previous menu.
After exiting Setup Mode, you will be prompted to restart the phone.
ENTER key to proceed with editing, or press the MENU key to abort
PLEASE WAIT...
RESTART REQUIRED
PROCEED?
Press the
to abort and return to the Setup menu.
ENTER key to restart the phone immediately, or press the MENU key
RESTARTING
PLEASE WAIT...
Page 20 13-280135 Rev. K
Installation Options
IIPP AAddddrreesssseess
IP address entries are required for the phone, subnet mask, gateway/router, SIP proxy, and
optional update and SNTP servers. By default, the phone uses DHCP (Dynamic Host
Configuration Protocol) to automatically set the IP addresses and the subnet mask.
The phone can also obtain server addresses, as well as software updates and QoS settings
from an update server. Please refer to the IP Telephone Network Administration Guide
AAuuttoommaattiicc IIPP CCoonnffiigguurraattiioonn ((DDHHCCPP))
IP addresses for the telephone, servers, and subnet mask are normally provided by a DHCP
server when the phone starts.
The DHCP server can supply the following addresses:
• Phone IP Address
• Phone Subnet Mask
• Phone Domain Name
• Default Gateway IP Address
• DNS Server IP Address(es)
• SNTP Server IP Address(es)
• Update Server IP Address
• SIP Proxy IP Address(es)
.
MMaannuuaall IIPP CCoonnffiigguurraattiioonn
All IP addresses listed above may be entered as static (fixed) addresses from the phone’s
Installation Options Menu. When setting up servers and telephones, server names can be
entered in place of IP addresses.
Note: You must restart the phone after any IP address changes have been made for the
changes to take effect (
From the Installation Options menu, select NETWORK.
MENU → INSTALL → NETWORK)
(
MENU → ADMIN
→ RESTART).
INSTALL>NETWORK
IPV4
13-280135 Rev. K Page 21
Teo IP Phone 4101 Installation Instructions
Navigate to the appropriate submenu if needed, and then select the IP
address to view or edit.
IPv4 → IP ADDRESS – IP address of this telephone
IPv4 → SUBNET – Subnet mask for telephone IP addresses
IPv4 → GATEWAY – Gateway to WAN or Internet
IPv6 → LINK ADDRESS – IPv6 link address of this phone
IPv6 → ADD →GLOBAL1 – IPv6 Global addresses
DOMAIN → DNS – Domain name server
UPDATE → SERVER – Update server
SNTP – Time server
SYSLOG – Error and QoS logging server
ETHERNET MAC – Ethernet MAC address (view only)
Note: To edit the SIP proxy server and SIP registration server IP address,
see pages 27–28.
IInntteerrnneett PPrroottooccooll
The 4101 supports both IPv4 and IPv6 protocols. The IP address configuration method can
be selected independently for the phone, domain name server, update server, SNTP server,
and Syslog server.
PPhhoonnee IIPP AAddddrreessss
The phone can have an IPv4 address, as well as several IPv6 addresses. Select the IP
address configuration method from the NETWORK menu.
Select IPv4 or IPv6, and then select IP CONFIG.
IPV4>IP CONFIG
DHCPV4
Select one of the available IP address configuration options.
IPv4:
DHCPv4 – IPv4 address is supplied by DHCP (IPv4)
STATIC – manually entered static (fixed) IPv4 address
OFF – IPv4 addressing disabled (IPv6 protocol only)
IPv6:
AUTOv6 – stateless IPv6 address auto configuration
STATIC – manually entered static (fixed) IPv6 addresses
OFF – IPv6 addressing disabled (IPv4 protocol only)
Page 22 13-280135 Rev. K
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