Teo 4101 User Manual
January 2014
IIPP PPhhoonnee 44110011
UUsseerr GGuuiiddee
Software Version 07.04.16, Document #14-280208 Rev. J
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Introduction ............................................................................ 3
Using This Manual ................................................................... 3
Controls and Indicators ........................................................... 4
Display ...................................................................................... 5
Operation ............................................................................... 6
Placing Calls ............................................................................. 6
Answering Calls ....................................................................... 7
Holding Calls ............................................................................ 7
Transferring Calls ..................................................................... 7
Conferencing Calls ................................................................... 8
Call Forwarding ........................................................................ 8
Do Not Disturb ......................................................................... 9
Presence Status ........................................................................ 9
Using Network Features ........................................................ 10
Using the Call Log .................................................................. 11
Using the Call Directory ......................................................... 13
Using the Speakerphone ....................................................... 14
Setting Up the Voice Mail Key ............................................... 20
Setting Up the Call Directory ................................................. 21
Personal Ringing Options ...................................................... 22
Handset/Headset Configuration ............................................. 23
Configuring Auto Answer ...................................................... 24
Setting a Call Log PIN ............................................................. 25
User Options Menu Tree ...................................................... 26
Warranty ............................................................................... 27
Regulatory Statements ......................................................... 28
Using Call Monitoring ............................................................ 14
Muting the Handset or Headset Microphone ....................... 14
Using a Headset ..................................................................... 15
Adjusting the Receive Volume .............................................. 15
Adjusting the Ringer Volume ................................................ 15
Using Voice Mail .................................................................... 15
Customizing Your Phone ..................................................... 16
User Options Menu ................................................................ 16
Entering Alphanumeric Characters ....................................... 17
Setting the Time and Date ..................................................... 18
Setting Up Speed Dial Keys .................................................. 18
Teo IP Phone 4101 User Guide 2
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The Teo IP Phone 4101 is a single-line voice terminal that
provides sophisticated services over managed IP networks
running Session Initiation Protocol (SIP). The telephone
includes a built-in 10/100BaseT Ethernet switch to allow daisychain connection of a PC workstation without additional
equipment.
Features of the 4101 include:
100-entry Call Log for
Unanswered, Answered,
and Outgoing Calls
• Call Timer
• Last Number Redial
• Speed Dial
• Pre-Dialing
• 12-entry Call Directory
• Voice Mail Access Key
• Message Waiting
Indication
• Backlit LCD Display
Flexible Ringing Options
• Desktop or Wall Mounting
• Integrated Speakerphone
• Call Monitoring
• Handset or Headset
Operation
• Headset Activation Key
• Dedicated Headset Jack
• Integrated 10/100BaseT
Ethernet Switch
• 802.3af Power over
Ethernet or Local Power
UUssiinngg TThhiiss MMaannuuaal
A brief description of all controls and indicators is presented on
the following three pages.
Instructions for using your telephone are in the Operation
chapter (page 6).
Many telephone features can be customized – see the
Customizing Your Phone chapter (page 16).
l
Various features may not be available
with some SIP services.
Teo IP Phone 4101 User Guide 3
CCoonnttrroollss aanndd IInnddiiccaattoorrs
s
5) LOG Key – displays Call Log options (page 11).
6) TRANS Key – transfers a call (page 7).
7) DIR Key – displays the Call Directory (page 13).
8) CONF Key – adds other parties to a conference call (page 8).
9) REDIAL Key – redials the last outgoing number (page 6).
10) DROP Key – removes the last party added to a conference
call, and disconnects you from a call and returns new dial
tone when not in conference mode (page
11) SEND Key – initiates dialing after entering digits (page 6).
12) HOLD Key – places a call on hold (page 7), and enters a
pause in a Speed Dial or Voice Mail dialing string.
13) Dial Pad – dials telephone numbers, and sends DTMF tones
to external equipment such as voice mail systems. The dial
pad is also used for text and number entry during setup.
14) Multifunction Keys – programmable for use as Speed Dial
keys or feature activators (page
15) FWD Key – forwards incoming calls to another phone (page
8), or may be used to set Presence (page 9).
7).
8).
16) DND Key – Do Not Disturb; makes the phone appear busy to
incoming callers (page
1) Display – shows the line ID, call state, caller ID, dialed digits,
network call control messages, elapsed time during calls,
the date and time of day, and setup options.
2) MENU Key – enters and exits Setup Mode (page 16).
3)
ENTER Key – selects menu options, saves option changes,
and can be used to initiate dialing.
4) Navigation (Arrow) Keys –
menus. In editing modes, the
position to the right and the
position to the left and deletes characters.
Teo IP Phone 4101 User Guide 4
and keys navigate within
key moves the cursor one
key moves the cursor one
17) VOICE MAIL Key – accesses voice mail services (page 15).
18) HEADSET Key – activates the headset (page 15).
19) MUTE Key – mutes the microphone when using the
speakerphone or handset/headset (page
20) SPEAKER Key – activates the speakerphone or Call
Monitoring (if enabled by your installer) (page
21) VOLUME Key – adjusts the receiver/speaker volume when on
a call; adjusts the ringer volume when on-hook (page
22) Message Waiting Indicator – a bright red indicator is lit
when messages are waiting.
23) Microphone – used for hands-free (speakerphone) calling;
located under the right front of the telephone.
9).
14).
14).
15).
24) Handset Jack – a jack on the left side of the telephone
connects to the included handset.
25) Headset Jack – a jack on the right side of the telephone
connects to an optional standard headset.
DDiissppllaay
Call information, date and time, and other information are
shown on the 4101 display. The example below is a typical
display of call activity.
The display backlight is activated by pressing a key or lifting the
handset. It will automatically turn off after two minutes.
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1) Line ID – identifies this phone; shown when the phone can
y
receive calls. This area may also display the extension
presence state, such as "Do Not Disturb" or "Call Forward".
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1) Call Information – the called number, with caller ID when
available.
2) Call State – the current state of the call, such as "Connected,
"Dialing…", or "Call Held".
3) Call Timer – the total connected time for the call.
CCoonnnneecctteedd IInnccoommiinngg CCaallll
1) Call Information – the calling number.
2) Caller ID – shown when available.
3) Call Timer – the total connected time for the call.
2) Current Date and Time
OOtthheerr IInnffoorrmmaattiioonn
Other information, shown throughout this manual, is displayed
when using the Call Directory, the Call Log, and when viewing
or changing various setup options.
Teo IP Phone 4101 User Guide 5
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PPllaacciinngg CCaalllls
You can go off-hook and then dial a number, pre-dial a number
before you go off-hook, dial from the Call Log, or dial from the
Call Directory.
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EEddiittiinngg DDiiaall SSttrriinnggss bbeeffoorree SSeennddiinngg
If you pre-dialed while on-hook without selecting SEND
or going off-hook, the number you entered will be
automatically cleared after 30 seconds.
PPrree--ddiiaalliinngg
While on-hook, enter a number as explained below. The
number you enter will be dialed when you go off-hook or press
SEND key.
the
To clear the number you entered without dialing, select press
the
DROP key.
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Enter the number to dial with the dial pad. The
flashing cursor will immediately advance to the next
character position after each keypress.
DIALING...
5551111
When all digits have been entered, press the SEND
ENTER key to complete the call. If you pre-dialed
or
before going off-hook, you can also lift the handset,
press the
to complete the call.
SPEAKER key, or press the HEADSET key
Press the Left Arrow key to delete the character to
the left of the cursor.
Press the Right Arrow key to move the cursor to the
right.
LLaasstt NNuummbbeerr RReeddiiaall
The Redial feature dials the last number that was dialed with
the dial pad or a Speed Dial key. This works for both off-hook
dialing and hot key dialing. Digits dialed after a call is
connected and cancelled numbers are not saved.
Press the
dialed.
DDiiaalliinngg ffrroomm tthhee CCaallll LLoogg ––
DDiiaalliinngg ffrroomm tthhee CCaallll DDiirreeccttoorryy ––
REDIAL key to redial the last number
rreeffeerr ttoo ppaaggee 1122..
rreeffeerr ttoo ppaaggee 1133..
5551111
Connecting
Note: If you dialed a number after going off-hook, the call will
be automatically completed after a preset timeout
(typically 10 seconds) without selecting SEND.
Teo IP Phone 4101 User Guide 6
UUssiinngg SSppeeeedd DDiiaall KKeeyyss
Speed Dial keys automatically dial a preprogrammed number
when pressed. If you are already on a call, the digits will be
dialed using DTMF tones on that call. Use Speed Dial keys to
dial frequently-called numbers, to activate network features that
include a directory number, and to speed up dialing of access
numbers for voice mail, auto attendant, and similar systems.
Any unused multifunction key (keys labeled
configured as a Speed Dial key (page 18).
Press a Speed Dial key to dial a number.
The dialed digits will be shown in the display.
If the key has not been programmed for immediate
dialing, enter any additional digits as needed, and
then press the
AAnnsswweerriinngg CCaalllls
When a call is ringing, the display will show the calling number
(if available).
Lift the handset, press the
the
s
HEADSET key to answer the ringing call.
M1-M7) can be
SEND or ENTER key.
SPEAKER key, or press
When an auto answer call is received, you and the caller will
hear an alerting tone.
Single burst tone – 2-way call
Double burst tone – muted privacy call
If the microphone is muted and you want to speak to
the caller, press the
microphone. You can also switch to the handset or
headset.
Refer to Configuring Auto Answer (page 24) to
enable/disable Auto Answer or select the answering
mode.
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TTrraannssffeerrrriinngg CCaalllls
Use this feature to transfer an active call to another party.
s
Press the HOLD key to place the currently connected
call on hold.
Press the
HOLD key again to return to the held call.
s
MUTE key to enable the
AAuuttoo AAnnsswweerr
Your phone can be configured to automatically answer certain
types of incoming calls. Intercom, ACD, and CRM click-to-dial
calls are examples of calls that can be auto answered.
You can configure your phone to answer with the
speakerphone enabled for 2-way conversations, or with the
microphone muted for privacy. The phone must be idle when
an auto answer call is received, otherwise the call will ring
normally.
Teo IP Phone 4101 User Guide 7
Press the
The current call is placed on hold, and you will hear a
new dial tone.
Dial the party you want to transfer the call to with
the dial pad or a Speed Dial key, and then press the
SEND or ENTER key.
Wait until the called party answers to announce the
call, or transfer it immediately.
Press the
TRANS key while on an active call.
TRANS key again to complete the transfer.
CCoonnffeerreenncciinngg CCaalllls
You can initiate multi-party conference calls. Conferences are
limited to 3 parties in most cases.
CCoonnffeerreenncciinngg aa NNeeww CCaallll
Press the CONF key while on a call.
The current call is placed on hold, and you will hear a
new dial tone.
Dial the party you wish to add to the conference, and
then press the
After the added party answers, press the
to conference all parties together.
DDrrooppppiinngg tthhee LLaasstt PPaarrttyy
Press the DROP key to remove the last party added.
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SEND or ENTER key.
CONF key
CCaallll FFoorrwwaarrddiinng
Call Forwarding forwards ringing calls to another number.
Notes: Call Forward and Presence keys are mutually exclusive;
your phone's FWD key can be configured for only one of
these options.
If your phone is connected to a Teo UC System, it will have
a Presence key. Call forwarding will be based on your
presence status.
Ringing must be enabl when using Call Forwarding.
Press the
g
FWD key.
CALL FORWARD
*OFF
The ∗ indicates the current state of the feature.
Press the Up Arrow or Down Arrow key to select
which calls will be forwarded:
• ALL forwards all calls.
Replace the handset, press the SPEAKER key when
using the speakerphone, or press the
when using a headset to remove yourself from a
conference.
Other parties in the conference may or may not remain
connected, depending on system configuration.
HEADSET key
• BUSY forwards calls that ring while your
phone is busy (you are on a call).
• NO ANSWER forwards calls that are not
answered within a preset time (12 seconds).
• BUSY NO ANSWER forwards calls that ring
while your phone is busy and calls that are not
answered within a preset time.
• OFF disables call forwarding.
When the desired selection is shown, press the
ENTER key.
FORWARD TO:
Teo IP Phone 4101 User Guide 8
Enter the number that calls will be forwarded to.
FORWARD TO:
5551233
Press the ENTER key. The display will show that Call
Forwarding is active.
DDoo NNoott DDiissttuurrb
This feature disables incoming calls. All callers will receive a
busy signal or will be routed to voice mail.
Note: If your phone is connected to a Teo UC System, calls may
be forwarded to another number, or to voice mail.
Press the
The display will show that Do Not Disturb is active.
b
DND key.
DO NOT DISTURB
APR 15 7:23 PM
To disable, press the DND key again.
PPrreesseennccee SSttaattuus
The Presence feature allows you to set your presence status in
a Teo UC System. Your status may be viewed by other users in
the system and may be used to determine routing of calls to
your extension.
Note: This feature is only available if your phone is connected to a
Teo UC System.
The
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FWD key can be configured for either Call Forward or
Presence; the Teo Presence feature includes a Call Forward
option.
Press the PRESENCE (FWD) key.
Your current presence status will be shown in the
display with an asterisk.
s
PRESENCE STATE=
*AVAILABLE
Press the Up Arrow or Down Arrow key to select a
different presence status.
The display will briefly show that Do Not Disturb is off.
DO NOT DSTRB OFF
Teo IP Phone 4101 User Guide 9
The following presence states can be selected:
• Available
• Busy
• Away
• Not Available
• Do Not Disturb
• On Holiday
• On Vacation
• After Hours
• Call Forward
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