Teo 4101 User Manual

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Page 1

January 2014

IIPP PPhhoonnee 44110011

UUsseerr GGuuiiddee

Software Version 07.04.16, Document #14-280208 Rev. J

Page 2

Introduction ............................................................................ 3

Using This Manual ................................................................... 3

Controls and Indicators ........................................................... 4

Display ...................................................................................... 5

Operation ............................................................................... 6

Placing Calls ............................................................................. 6

Answering Calls ....................................................................... 7

Holding Calls ............................................................................ 7

Transferring Calls ..................................................................... 7

Conferencing Calls ................................................................... 8

Call Forwarding ........................................................................ 8

Do Not Disturb ......................................................................... 9

Presence Status ........................................................................ 9

Using Network Features ........................................................ 10

Using the Call Log .................................................................. 11

Using the Call Directory ......................................................... 13

Using the Speakerphone ....................................................... 14

Setting Up the Voice Mail Key ............................................... 20

Setting Up the Call Directory ................................................. 21

Personal Ringing Options ...................................................... 22

Handset/Headset Configuration ............................................. 23

Configuring Auto Answer ...................................................... 24

Setting a Call Log PIN ............................................................. 25

User Options Menu Tree ...................................................... 26

Warranty ............................................................................... 27

Regulatory Statements ......................................................... 28

Using Call Monitoring ............................................................ 14

Muting the Handset or Headset Microphone ....................... 14

Using a Headset ..................................................................... 15

Adjusting the Receive Volume .............................................. 15

Adjusting the Ringer Volume ................................................ 15

Using Voice Mail .................................................................... 15

Customizing Your Phone ..................................................... 16

User Options Menu ................................................................ 16

Entering Alphanumeric Characters ....................................... 17

Setting the Time and Date ..................................................... 18

Setting Up Speed Dial Keys .................................................. 18

Teo IP Phone 4101 User Guide 2

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•

The Teo IP Phone 4101 is a single-line voice terminal that provides sophisticated services over managed IP networks running Session Initiation Protocol (SIP). The telephone includes a built-in 10/100BaseT Ethernet switch to allow daisychain connection of a PC workstation without additional equipment.

Features of the 4101 include:

100-entry Call Log for Unanswered, Answered, and Outgoing Calls

• Call Timer

• Last Number Redial

• Speed Dial

• Pre-Dialing

• 12-entry Call Directory

• Voice Mail Access Key

• Message Waiting

Indication

• Backlit LCD Display

Flexible Ringing Options

• Desktop or Wall Mounting

• Integrated Speakerphone

• Call Monitoring

• Handset or Headset

Operation

• Headset Activation Key

• Dedicated Headset Jack

• Integrated 10/100BaseT

Ethernet Switch

• 802.3af Power over Ethernet or Local Power

UUssiinngg TThhiiss MMaannuuaal

A brief description of all controls and indicators is presented on the following three pages.

Instructions for using your telephone are in the Operation chapter (page 6).

Many telephone features can be customized – see the

Customizing Your Phone chapter (page 16).

Various features may not be available with some SIP services.

Teo IP Phone 4101 User Guide 3

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CCoonnttrroollss aanndd IInnddiiccaattoorrs

5) LOG Key – displays Call Log options (page 11).

6) TRANS Key – transfers a call (page 7).

7) DIR Key – displays the Call Directory (page 13).

8) CONF Key – adds other parties to a conference call (page 8).

9) REDIAL Key – redials the last outgoing number (page 6).

10) DROP Key – removes the last party added to a conference call, and disconnects you from a call and returns new dial tone when not in conference mode (page

11) SEND Key – initiates dialing after entering digits (page 6).

12) HOLD Key – places a call on hold (page 7), and enters a pause in a Speed Dial or Voice Mail dialing string.

13) Dial Pad – dials telephone numbers, and sends DTMF tones to external equipment such as voice mail systems. The dial pad is also used for text and number entry during setup.

14) Multifunction Keys – programmable for use as Speed Dial keys or feature activators (page

15) FWD Key – forwards incoming calls to another phone (page

8), or may be used to set Presence (page 9).

7).

8).

16) DND Key – Do Not Disturb; makes the phone appear busy to incoming callers (page

1) Display – shows the line ID, call state, caller ID, dialed digits,

network call control messages, elapsed time during calls, the date and time of day, and setup options.

2) MENU Key – enters and exits Setup Mode (page 16).

ENTER Key – selects menu options, saves option changes,

and can be used to initiate dialing.

4) Navigation (Arrow) Keys –

menus. In editing modes, the position to the right and the position to the left and deletes characters.

Teo IP Phone 4101 User Guide 4

and  keys navigate within



key moves the cursor one



key moves the cursor one



17) VOICE MAIL Key – accesses voice mail services (page 15).

18) HEADSET Key – activates the headset (page 15).

19) MUTE Key – mutes the microphone when using the speakerphone or handset/headset (page

20) SPEAKER Key – activates the speakerphone or Call Monitoring (if enabled by your installer) (page

21) VOLUME Key – adjusts the receiver/speaker volume when on a call; adjusts the ringer volume when on-hook (page

22) Message Waiting Indicator – a bright red indicator is lit when messages are waiting.

23) Microphone – used for hands-free (speakerphone) calling; located under the right front of the telephone.

9).

14).

15).

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24) Handset Jack – a jack on the left side of the telephone

connects to the included handset.

25) Headset Jack – a jack on the right side of the telephone

connects to an optional standard headset.

DDiissppllaay

Call information, date and time, and other information are shown on the 4101 display. The example below is a typical display of call activity.

The display backlight is activated by pressing a key or lifting the handset. It will automatically turn off after two minutes.

IIddllee DDiissppllaayy

1) Line ID – identifies this phone; shown when the phone can

receive calls. This area may also display the extension presence state, such as "Do Not Disturb" or "Call Forward".

DDiissppllaayy dduurriinngg CCaallll AAccttiivviittyy

OOuuttggooiinngg CCaallll

1) Call Information – the called number, with caller ID when available.

2) Call State – the current state of the call, such as "Connected, "Dialing…", or "Call Held".

3) Call Timer – the total connected time for the call.

CCoonnnneecctteedd IInnccoommiinngg CCaallll

1) Call Information – the calling number.

2) Caller ID – shown when available.

3) Call Timer – the total connected time for the call.

2) Current Date and Time

OOtthheerr IInnffoorrmmaattiioonn

Other information, shown throughout this manual, is displayed when using the Call Directory, the Call Log, and when viewing or changing various setup options.

Teo IP Phone 4101 User Guide 5

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PPllaacciinngg CCaalllls

You can go off-hook and then dial a number, pre-dial a number before you go off-hook, dial from the Call Log, or dial from the Call Directory.

EEddiittiinngg DDiiaall SSttrriinnggss bbeeffoorree SSeennddiinngg

If you pre-dialed while on-hook without selecting SEND or going off-hook, the number you entered will be automatically cleared after 30 seconds.

PPrree--ddiiaalliinngg

While on-hook, enter a number as explained below. The number you enter will be dialed when you go off-hook or press

SEND key.

the

To clear the number you entered without dialing, select press the

DROP key.

DDiiaalliinngg

Enter the number to dial with the dial pad. The flashing cursor will immediately advance to the next character position after each keypress.

DIALING... 5551111

When all digits have been entered, press the SEND

ENTER key to complete the call. If you pre-dialed

or before going off-hook, you can also lift the handset, press the to complete the call.

SPEAKER key, or press the HEADSET key

Press the Left Arrow key to delete the character to the left of the cursor.

Press the Right Arrow key to move the cursor to the right.

LLaasstt NNuummbbeerr RReeddiiaall

The Redial feature dials the last number that was dialed with the dial pad or a Speed Dial key. This works for both off-hook dialing and hot key dialing. Digits dialed after a call is connected and cancelled numbers are not saved.

Press the dialed.

DDiiaalliinngg ffrroomm tthhee CCaallll LLoogg ––

DDiiaalliinngg ffrroomm tthhee CCaallll DDiirreeccttoorryy ––

REDIAL key to redial the last number

rreeffeerr ttoo ppaaggee 1122..

rreeffeerr ttoo ppaaggee 1133..

5551111 Connecting

Note: If you dialed a number after going off-hook, the call will

be automatically completed after a preset timeout (typically 10 seconds) without selecting SEND.

Teo IP Phone 4101 User Guide 6

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UUssiinngg SSppeeeedd DDiiaall KKeeyyss

Speed Dial keys automatically dial a preprogrammed number when pressed. If you are already on a call, the digits will be dialed using DTMF tones on that call. Use Speed Dial keys to dial frequently-called numbers, to activate network features that include a directory number, and to speed up dialing of access numbers for voice mail, auto attendant, and similar systems.

Any unused multifunction key (keys labeled configured as a Speed Dial key (page 18).

Press a Speed Dial key to dial a number.

The dialed digits will be shown in the display.

If the key has not been programmed for immediate dialing, enter any additional digits as needed, and then press the

AAnnsswweerriinngg CCaalllls

When a call is ringing, the display will show the calling number (if available).

Lift the handset, press the the

HEADSET key to answer the ringing call.

M1-M7) can be

SEND or ENTER key.

SPEAKER key, or press

When an auto answer call is received, you and the caller will hear an alerting tone.

Single burst tone – 2-way call Double burst tone – muted privacy call

If the microphone is muted and you want to speak to the caller, press the microphone. You can also switch to the handset or headset.

Refer to Configuring Auto Answer (page 24) to enable/disable Auto Answer or select the answering mode.

HHoollddiinngg CCaalllls

TTrraannssffeerrrriinngg CCaalllls

Use this feature to transfer an active call to another party.

Press the HOLD key to place the currently connected call on hold.

Press the

HOLD key again to return to the held call.

MUTE key to enable the

AAuuttoo AAnnsswweerr

Your phone can be configured to automatically answer certain types of incoming calls. Intercom, ACD, and CRM click-to-dial calls are examples of calls that can be auto answered.

You can configure your phone to answer with the speakerphone enabled for 2-way conversations, or with the microphone muted for privacy. The phone must be idle when an auto answer call is received, otherwise the call will ring normally.

Teo IP Phone 4101 User Guide 7

Press the

The current call is placed on hold, and you will hear a new dial tone.

Dial the party you want to transfer the call to with the dial pad or a Speed Dial key, and then press the

SEND or ENTER key.

Wait until the called party answers to announce the call, or transfer it immediately.

Press the

TRANS key while on an active call.

TRANS key again to complete the transfer.

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CCoonnffeerreenncciinngg CCaalllls

You can initiate multi-party conference calls. Conferences are limited to 3 parties in most cases.

CCoonnffeerreenncciinngg aa NNeeww CCaallll

Press the CONF key while on a call.

The current call is placed on hold, and you will hear a new dial tone.

Dial the party you wish to add to the conference, and then press the

After the added party answers, press the to conference all parties together.

DDrrooppppiinngg tthhee LLaasstt PPaarrttyy

Press the DROP key to remove the last party added.

DDiissccoonnnneeccttiinngg ffrroomm aa CCoonnffeerreennccee

SEND or ENTER key.

CONF key

CCaallll FFoorrwwaarrddiinng

Call Forwarding forwards ringing calls to another number.

Notes: Call Forward and Presence keys are mutually exclusive;

your phone's FWD key can be configured for only one of these options.

If your phone is connected to a Teo UC System, it will have a Presence key. Call forwarding will be based on your presence status.

Ringing must be enabl when using Call Forwarding.

Press the

FWD key.

CALL FORWARD *OFF

The ∗ indicates the current state of the feature.

Press the Up Arrow or Down Arrow key to select which calls will be forwarded:

• ALL forwards all calls.

Replace the handset, press the SPEAKER key when using the speakerphone, or press the when using a headset to remove yourself from a conference.

Other parties in the conference may or may not remain connected, depending on system configuration.

HEADSET key

• BUSY forwards calls that ring while your

phone is busy (you are on a call).

• NO ANSWER forwards calls that are not

answered within a preset time (12 seconds).

• BUSY NO ANSWER forwards calls that ring

while your phone is busy and calls that are not answered within a preset time.

• OFF disables call forwarding.

When the desired selection is shown, press the

ENTER key.

FORWARD TO:

Teo IP Phone 4101 User Guide 8

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Enter the number that calls will be forwarded to.

FORWARD TO: 5551233

Press the ENTER key. The display will show that Call Forwarding is active.

DDoo NNoott DDiissttuurrb

This feature disables incoming calls. All callers will receive a busy signal or will be routed to voice mail.

Note: If your phone is connected to a Teo UC System, calls may

be forwarded to another number, or to voice mail.

Press the

The display will show that Do Not Disturb is active.

DND key.

DO NOT DISTURB APR 15 7:23 PM

To disable, press the DND key again.

PPrreesseennccee SSttaattuus

The Presence feature allows you to set your presence status in a Teo UC System. Your status may be viewed by other users in the system and may be used to determine routing of calls to your extension.

Note: This feature is only available if your phone is connected to a

Teo UC System.

The

SSeettttiinngg YYoouurr PPrreesseennccee SSttaattuuss

FWD key can be configured for either Call Forward or

Presence; the Teo Presence feature includes a Call Forward option.

Press the PRESENCE (FWD) key. Your current presence status will be shown in the

display with an asterisk.

PRESENCE STATE= *AVAILABLE

Press the Up Arrow or Down Arrow key to select a different presence status.

The display will briefly show that Do Not Disturb is off.

DO NOT DSTRB OFF

Teo IP Phone 4101 User Guide 9

The following presence states can be selected:

• Available

• Busy

• Away

• Not Available

• Do Not Disturb

• On Holiday

• On Vacation

• After Hours

• Call Forward

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Press the ENTER key or the PRESENCE (FWD) key to save the selected presence status.

Your presence status will be shown in the phone’s idle display, unless your status is set to “Available”.

ON VACATION OCT 12 11:29 AM

If you selected “CALL FORWARD”, enter the number that calls will be forwarded to, and then press the

ENTER key.

FORWARD TO: 5551234

CALL FORWARD OCT 12 11:29 AM

You can also set your presence status from other telephone devices on the Teo UC System that share your line configuration, such as the Teo Softphone, from the Teo UCM User Portal, or through the Teo UC Mobile Client.

UUssiinngg NNeettwwoorrkk FFeeaattuurrees

In some systems, multifunction keys can be programmed to access features provided by the telephone network, such as Directed Call Pickup. A feature is active when the key’s red indicator is on.

Note: Call Forwarding and Do Not Disturb are controlled locally by

the phone.

The presence status displayed on your phone is your “system” presence status that can be viewed by other users.

Note: The “On The Phone” and “Offline” presence states are set

automatically by the Teo UC System, and cannot be set manually.

Teo IP Phone 4101 User Guide 10

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1034

UUssiinngg tthhee CCaallll LLoog

WWhhaatt ddooeess tthhee CCaallll LLoogg DDoo??

The call log maintains a running list of the last 100 incoming or outgoing calls from your telephone. You can view the caller ID number (if available), the date and time of the call, and elapsed time for connected calls. The call log may be protected by a PIN.

TTyyppeess ooff CCaallllss iinn tthhee CCaallll LLoogg

Unanswered Incoming Calls – calls that rang at your telephone, but were not answered. Forwarded calls are not logged.

Answered Incoming Calls – calls that were answered at your telephone.

Outgoing Calls – calls originating from your telephone.

VViieewwiinngg tthhee CCaallll LLoogg

Press the Up Arrow or Down Arrow key to select the type of calls that you want to view – UNANSWERED CALLS, ANSWERED CALLS, or OUTGOING CALLS, and then press the

The time and date of the call, and the up to 12 digits of the calling number (incoming) or called number (outgoing) number are shown.

ENTER key.

1034 05/18/13 09:36AM

To view a previous (older) call in the log, press the Down Arrow key.

To return to the last displayed (newer) call in the log, press the Up Arrow key.

VViieewwiinngg tthhee CCaallll DDuurraattiioonn

You can view the call duration for any call in the log.

Teo IP Phone 4101 User Guide 11

Press the LOG key to view or exit the Call Log.

CALL LOG: UNANSWERED CALLS

A PIN may be set to prevent unauthorized access to your call log. When prompted for a PIN, enter your PIN with the dial pad. Press the

ENTER

To change or remove the PIN, please refer to page 25.

key after entering the PIN.

After selecting the log entry, press the Right Arrow key to display the call duration.

LENGTH=00:03:12

Page 12

ADD DIAL DIGITS:

DDiiaalliinngg aa CCaallll LLoogg EEnnttrryy

Select the call that you want to dial.

1034 05/18/10 09:36AM

TToo DDiiaall IImmmmeeddiiaatteellyy

Press the SEND key.

TToo AAdddd AAddddiittiioonnaall DDiiggiittss bbeeffoorree DDiiaalliinngg

Press the ENTER key.

1034

The cursor will be at the left end of the dial string. Add any required additional digits, such as outside line or long distance access codes, with the dial pad.

DDeelleettiinngg aa CCaallll LLoogg EEnnttrryy

Press the Left Arrow key.

1034 DELETE LOG ENTRY

Press the ENTER key to confirm the deletion of the call from the log.

If you need to add digits to the end of the dial string, press the Right Arrow key to move the cursor to the right.

When all digits have been entered, press the

ENTER key.

Note: Calls are automatically dialed after a preset

timeout that has been set by your installer.

Teo IP Phone 4101 User Guide 12

SEND

Page 13

UUssiinngg tthhee CCaallll DDiirreeccttoorry

WWhhaatt iiss tthhee CCaallll DDiirreeccttoorryy??

The Call Directory is a speed dialing system that can store up to 12 entries. A name display identifies each entry. Use the directory to store frequently-dialed numbers when additional Speed Dial keys are not available.

DDiiaalliinngg ffrroomm tthhee CCaallll DDiirreeccttoorryy

Press the DIR key.

The first directory entry will be displayed. A # character at the end of the phone number inidcates that the call will be dialed immediately after the entry is selected.

Mike 10238#

To display a different entry, press the Up Arrow or Down Arrow key, or press the dial pad key corresponding to the entry.

To add or change directory entries, see page 21.

When all digits have been entered, press the

ENTER key to dial the displayed number.

Note: Calls are automatically dialed after a preset

timeout that has been set by your installer.

To exit the Call Directory without dialing or deleting an entry, press the

DIR key

SEND

Jill Morton 5554321

5554321 Connecting

Press the SEND or ENTER key to select the entry for dialing.

If the entry is not set up for immediate dialing, you can add additional digits before dialing, such as extension numbers or PIN codes.

Teo IP Phone 4101 User Guide 13

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UUssiinngg tthhee SSppeeaakkeerrpphhoonne

The speakerphone feature allows two-way hands-free conversation and on-hook dialing.

Note: Your installer may disable the microphone (see Call

Monitoring), or completely disable the speakerphone.

PPllaacciinngg CCaallllss

AAnnsswweerriinngg CCaallllss

When the phone is on-hook, the speakerphone can be activated by pressing the pad key, a Speed Dial key, the dialing from the Call Log or Call Directory.

Press the SPEAKER key to answer a ringing call.

SPEAKER key, a dial

REDIAL key, or by

SSwwiittcchhiinngg BBeettwweeeenn tthhee HHaannddsseett aanndd SSppeeaakkeerrpphhoonnee

Press the SPEAKER key to switch between the handset and speakerphone during a call.

UUssiinngg CCaallll MMoonniittoorriinngg

Call Monitoring allows on-hook dialing and a call listen-only mode while on hook.

Note: Your installer must enable this feature. Call Monitoring

disables the speakerphone microphone.

When Call Monitoring is active, call progress tones, dialed digits, and the remote party can be heard through the built-in speaker, but you can only talk to the remote party with the handset or headset.

Press the activate Call Monitoring. Hot key dialing and the

REDIAL key also activate Call Monitoring.

Lift the handset or press the the remote party (and end Call Monitoring).

Press the Monitoring.

If you are on an active call, the call will be disconnected if the handset is on-hook.

SPEAKER key at any time during a call to

SPEAKER key to deactivate Call

HEADSET key to talk to

Lift the handset to switch from the speakerphone to the handset.

MMuuttiinngg tthhee HHaannddsseett oorr HHeeaaddsseett MMiiccrroopphhoonne

MMuuttiinngg tthhee MMiiccrroopphhoonnee

You can mute the microphone for privacy. The other party will not be able to hear you, but you can still hear the other party.

Press the microphone.

Teo IP Phone 4101 User Guide 14

MUTE key to disable or enable the

You can mute the handset or headset microphone for privacy. The other party will not be able to hear you, but you can still hear the other party.

Press the or headset microphone.

MUTE key to disable or enable the handset

Page 15

UUssiinngg aa HHeeaaddsseet

HHeeaaddsseett MMooddee OOppeerraattiioonn

With a headset, the HEADSET key is used as the hookswitch. You can switch between the headset, handset, and speakerphone at any time.

Your telephone can be set to use the handset/speakerphone or headset by default (page 23). All dialing that automatically selects a line will connect to the default device.

OOppttiimmiizziinngg tthhee PPhhoonnee ttoo MMaattcchh YYoouurr HHeeaaddsseett

Headset models may vary in their microphone sensitivities and receive levels. Your telephone provides adjustments for transmit and receive levels to accommodate most headsets (page 23).

AAddjjuussttiinngg tthhee RReecceeiivvee VVoolluumme

The VOLUME key adjusts the receive volume level for the handset, headset, or speakerphone while you are on a call.

AAddjjuussttiinngg tthhee RRiinnggeerr VVoolluumme

The VOLUME key adjusts the ringer volume when you are not on a call.

Press the top of VOLUME key repeatedly to increase the ringer volume, or press the bottom of the key to reduce the ringer volume.

The telephone will ring once with the new ringer volume setting, and the new setting will be shown briefly in the display.

When the volume is at the lowest setting, the phone will display "RINGER OFF" when idle.

RINGER OFF (VOL^ = ON)

Press the top of the VOLUME key while you are not on a call to enable the ringer.

Press the top of the increase the volume, or press the bottom of the key to reduce the volume.

The telephone stores individual preset volume settings for the handset and headset. Handset and headset volume settings return to the programmed preset levels after a call is completed; the speakerphone volume setting is retained between calls. See page 23 to change the preset values.

Teo IP Phone 4101 User Guide 15

VOLUME key repeatedly to

UUssiinngg VVooiiccee MMaaiil

Voice mail services are provided by your telephone system.

Note: You must first program your voice mail access number

before this feature will work (page 20).

The Message Waiting indicator on your phone is lit bright red when you have messages waiting.

Press the mail system.

When finished, terminate the voice mail call by going on-hook.

VOICE MAIL key to connect to your voice

Page 16

UUsseerr OOppttiioonnss MMeennuu

The following personal preference options can be changed from the User Options menu:

SETUP>USER CLOCK

• Time and Date

• Speed Dial Keys

• Voice Mail Key

• Call Directory

• Ringing Tone

You can enter the User Options menu when the phone is idle or during an active call.

AAcccceessssiinngg MMeennuuss

Press the MENU key.

Note: If needed, press the Up Arrow or Down Arrow

Press the menu.

SETUP MENU: USER

key until USER is shown.

ENTER key to select the User Options

• Off-hook Ringing

• Handset/Headset Mode

• Preset Volume Levels

• Call Log PIN

SETUP>USER KEYS

SSeelleeccttiinngg aa MMeennuu IItteemm

If the item shown is a configuration option, the current setting will be shown, preceded by an asterisk.

Scroll through the available items, and then press

ENTER key to select the displayed item.

the

RReettuurrnniinngg ttoo tthhee PPrreevviioouuss MMeennuu

Press the MENU key to back up one menu level. To exit the menus without saving any changes, lift the handset.

VOICE>MODE *HANDSET

USER>VOICE

VViieewwiinngg AAvvaaiillaabbllee MMeennuu IItteemmss

Press the Up Arrow or Down Arrow key to scroll through the items available in the current menu. The current menu name is shown in the upper line of the display, and menu items are shown in the lower line of the display. Menu items may be selectable options or additional menus.

Teo IP Phone 4101 User Guide 16

For a list of all selections available from the User Options menu, see the User Options Menu Tree (page 26).

MODE

Page 17

EEnntteerriinngg AAllpphhaannuummeerriicc CChhaarraacctteerrs

Character strings are entered with the dial pad. New characters can only be added to the right end of a text string.

Dialing strings are numeric only. Some entries, such as Call Directory name identifiers, can include upper and lower case characters and punctuation.

NNuummeerriicc CChhaarraacctteerr EEnnttrryy

Press a dial pad key to enter a digit. The flashing cursor will immediately advance to the next character position.

To enter a until the desired character appears. After a short delay, the cursor will advance to the next character position. You can also immediately press a dial pad key to enter the next character without waiting for the delay.

or a period, press the * key repeatedly

∗

To enter punctuation or special characters, press the

key to show available characters in the bottom

line of the display. Press the the cursor is on the desired character. After a short delay, the character will be added to the dial string and the cursor will advance to the next character position. You can also immediately press a dial pad key to enter the next character without waiting for the delay.

key repeatedly until

DIR>EDIT>NAME= *.:+@_-/\,;"()<>

To enter a space or #, press the # key repeatedly until the desired character appears.

EEddiittiinngg CChhaarraacctteerr SSttrriinnggss

Press the Right Arrow key to move the cursor to the right.

UUppppeerr oorr LLoowweerr CCaassee CChhaarraacctteerrss

These characters entered are entered with dial pad keys 2-9. Press a key repeatedly until the desired character appears. After a short delay, the cursor will advance to the next character position. For example, repeatedly pressing dial pad key 7 produces these characters:

7 p q r s P Q R S 7

Teo IP Phone 4101 User Guide 17

…

Press the Left Arrow key to delete the character to the left of the cursor.

Page 18

SSeettttiinngg tthhee TTiimmee aanndd DDaatte

Note: If server-based (SNTP) automatic time update is configured

on your phone by your installer, manual time and date settings will be overwritten.

From the User Options menu, select CLOCK.

MENU → USER → CLOCK)

(

The current time and date will be displayed, with the cursor flashing on the first digit.

09-15-12 03:36PM

Enter new digits for the date and time with the dial pad. The cursor will advance automatically as each digit is entered.

Time must be entered in 12-hour format.

If you need to make corrections, use the Left or Right Arrow key to move the cursor.

SSeettttiinngg UUpp SSppeeeedd DDiiaall KKeeyys

Speed Dial keys facilitate dialing for voice mail, auto attendant, and similar applications. Pressing a Speed Dial key with no active call will originate a call and dial the selected number. If a Speed Dial key is pressed while connected on an active call, the speed dial number is dialed on that call; this can be used to send digits to an automated attendant or voice mail system.

Speed dialing can be used in conjunction with manual dialing. Any unused multifunction key can be configured as a Speed Dial key.

Note: Multifunction keys can also be used as feature activators;

they must be programmed by your installer.

Dialing strings can include dialing pauses.

From the User Options menu, select KEYS.

MENU → USER → KEYS)

(

USER>KEYS

Press the Up Arrow or Down Arrow key to change AM/PM.

When all changes have been made, press the key to return to the User Options menu.

ENTER

SELECT A KEY

Press a multifunction key.

Any existing speed dial number will be shown in the display.

M1>SPEED DIAL

Enter the speed dial string with the dial pad.

M1>SPEED DIAL 5553491000

Teo IP Phone 4101 User Guide 18

Page 19

““SSmmaarrtt”” PPaauusseess

Pauses are entered with the HOLD key, and are shown in the display as a pause in a dial string will delay dialing until the call is answered; additional pauses delay dialing for one second per pause. Enter multiple pauses to increase the delay time.

You can use a smart pause to automatically enter a PIN code after the called number answers.

M1>SPEED DIAL 5553491000¥1234#

IImmmmeeddiiaattee oorr EEddiittaabbllee DDiiaalliinngg

For one-touch dialing, enter a # character at the end of the dial string. The string will be dialed immediately when the Speed Dial key is pressed.

A Speed Dial key can be used in conjunction with manual dialing. If you want to enter more digits after pressing the Speed Dial key, or edit the dial string before dialing, setting up the Speed Dial key.

do not

include the # character when

¥ character. The first

UUnnuusseedd KKeeyyss

Any Speed Dial key can be changed to an Unused key by clearing the dialing string.

Press a Speed Dial key.

Any existing speed dial number will be shown in the display.

M1>SPEED DIAL 5553491000#

Press the Right Arrow key repeatedly to move the cursor to the end of the dial string.

Press the Left Arrow key repeatedly to delete all digits.

M1>SPEED DIAL

Press the ENTER key to return to the key selection menu. The key is converted to an Unused key.

When all digits have been entered, press the ENTER key.

Teo IP Phone 4101 User Guide 19

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SSeettttiinngg UUpp tthhee VVooiiccee MMaaiill KKeeyy

KEYS>VOICE MAIL

The VOICE MAIL key is used to speed dial your voice mail system.

Note: The

VMAIL key must be programmed to dial the voice mail

access number in order for this feature to work properly. “Smart” pauses and PIN codes can be included in the number.

From the User Options menu, select KEYS.

MENU → USER → KEYS)

(

USER>KEYS SELECT A KEY

Press the VOICE MAIL key.

KEYS>VOICE MAIL

Any existing voice mail access number will be shown in the display.

95551432¥1234

When all digits have been entered, press the key.

ENTER

Enter the voice mail access number with the dial pad, 128 digits maximum.

A # character at the end of the dial string is not required for immediate dialing; the voice mail key always dials immediately when pressed.

You can use a pause to automatically enter a voice mail PIN code after the voice mail system answers.

Teo IP Phone 4101 User Guide 20

¥ character. The first

Page 21

SSeettttiinngg UUpp tthhee CCaallll DDiirreeccttoorryy

Up to 12 telephone numbers can be stored in the Call Directory. Directory entries are similar to Speed Dial keys, but are accessed from a display menu. Place your most frequentlydialed numbers on Speed Dial keys, if available, and put other numbers in the directory.

From the User Options menu, select EDIT DIRECTORY.

MENU → USER → EDIT DIRECTORY)

(

The first directory entry will be displayed.

For example, repeatedly pressing dial pad key 7 produces these characters:

7 p q r s P Q R S 7

Spaces and punctuation can be entered with the #

keys.

and After a short delay, the flashing cursor will advance

to the next character. Press the Right Arrow key if you want to manually move to the next character.

If you need to make corrections while entering the name, press the Left Arrow key to delete the previous character.

…

To display a different entry, press the Up Arrow or Down Arrow key, or press the dial pad key corresponding to the entry.

Press the ENTER key to select the displayed entry for editing.

DDiissppllaayy NNaammee

Select NAME to edit the display name.

Using the dial pad, enter a name to identify the directory entry (13 characters maximum). Press the dial pad key repeatedly until the desired number, lowercase letter, or upper case letter appears in the display (page 17).

01=Mike 10238

03=Jill Morton 5554321

DIRECTORY>EDIT NAME

DIR>EDIT>NAME= Jill Morton

Press the ENTER key when finished entering the name.

DDiiaalliinngg SSttrriinngg

Select NUMBER to edit the dialing string.

Enter up to 128 digits with the dial pad.

Enter a # character at the end of the dial string to allow immediate dialing when the directory entry is selected.

If you need to make corrections while entering the number, press the Left Arrow key to delete the previous digit.

DIR>EDIT>NUMBER= 5554321#

Press the ENTER key when finished entering the dialing string.

Press the

MENU key to return to key selection.

Teo IP Phone 4101 User Guide 21

Page 22

PPeerrssoonnaall RRiinnggiinngg OOppttiioonnss

OOffff--HHooookk RRiinnggiinngg OOppttiioonnss

RRiinnggiinngg TToonnee

Your telephone has six distinct ringing tones available. In office environments with multiple phones, unique ringing tones for each phone can help identify ringing stations.

From the User Options menu, select RING.

MENU → USER → RING)

(

USER>RINGING TONE

Select TONE.

RINGING>TONE 5

The current ringing tone selection will be displayed.

Press the Up Arrow or Down Arrow key, or press a dial pad key (1-6) to select a ringing tone and hear a sample of the tone.

Incoming calls ring at a muted volume level when you are offhook on another call. You can select normal ringing or a single burst of the ringing pattern.

Select OFF HOOK.

The current off-hook ringing setting will be displayed.

RINGING>OFF HOOK *SINGLE BURST

Select NORMAL or SINGLE BURST to change the setting.

When finished, press the Ringing menu.

ENTER key to return to the

RINGING>TONE 6

When finished, press the ENTER key to return to the Ringing menu.

Teo IP Phone 4101 User Guide 22

Page 23

VOICE>MODE

HHaannddsseett//HHeeaaddsseett CCoonnffiigguurraattiioon

PPrreesseett VVoolluummee LLeevveellss

VVooiiccee MMooddee

Select default handset/speakerphone or headset operation with this option. The voice mode determines which device will be used when a line is automatically selected.

The handset, headset, and speakerphone can be used in either mode by lifting the handset, pressing the pressing the

HEADSET key, or

SPEAKER key.

From the User Options menu, select VOICE. (

MENU → USER → VOICE)

USER>VOICE MODE

Select MODE.

VOICE>MODE *HANDSET

Select HANDSET or HEADSET to select handset or headset mode.

Preset volume levels may be set for handset and headset, and speakerphone operation. Change these settings to match a particular headset’s transmission characteristics, provide higher preset volume levels for hearing impaired users, or to suit personal preference. Receiver volume levels set with the Volume telephone is reset to the preset volume level whenever a call is originated or answered.

Separate preset transmit and receive levels are stored for handset and headset modes. There is no receive volume preset for the speakerphone; the phone retains the speakerphone volume set with the

key are used only for the duration of a call. The

VOLUME key between calls.

Select VOLUME.

VOICE>VOLUME HANDSET

Select MODE.

*HANDSET

When finished, press the Voice menu.

Teo IP Phone 4101 User Guide 23

ENTER key to return to the

Select HANDSET, HEADSET, or SPEAKER TRANSMIT (speakerphone).

If you selected HANDSET or HEADSET, now select RECEIVE or TRANSMIT.

The display will show the current preset volume setting.

HEADSET>RECEIVE [¦¦¦¦¦ ]

Press the Up Arrow or Down Arrow key to change the volume setting.

Press the ENTER key to return to the previous menu.

Page 24

USER>AUTO ANSWER

VOLUME>RESET?

RReesseett ttoo DDeeffaauullttss

To set all receive and transmit preset volume levels to the factory defaults, select RESET, and then select YES to confirm).

Select SET TO DEFAULT or DON'T CHANGE.

SET TO DEFAULT

CCoonnffiigguurriinngg AAuuttoo AAnnsswweer

The phone can be configured to automatically answer a call when the phone is idle (page 7). Criteria for identifying an Auto Answer call request are configured by your system administrator. Calls can be answered in 2-way speakerphone mode or with the microphone muted. Applications for the Auto Answer feature include paging, intercom calls, ACD calls, and dialing or answering from computer-based applications.

From the User Options menu, select KEYS.

MENU → USER → AUTO ANSWER)

(

The current Auto Answer state is shown in the bottom line of the display.

USER>AUTO ANSWER *DISABLED

To change the Auto Answer state, select ENABLED 2-WAY, ENABLED w/MUTE, or DISABLED.

Teo IP Phone 4101 User Guide 24

*ENABLED 2-WAY

USER>AUTO ANSWER *ENABLED w/MUTE

When disabled, auto answer calls will ring normally with a distinctive ring pattern.

Page 25

SSeettttiinngg aa CCaallll LLoogg PPIIN

You can set a PIN to prohibit unauthorized access to your Call Log.

From the User Options menu, select PIN.

MENU → USER → PIN)

(

LOG PIN SET

If a PIN is currently set, the display will prompt you to enter your PIN prior to making changes.

CCrreeaattiinngg//CChhaannggiinngg YYoouurr PPIINN

Select SET.

NEW PIN:

Enter a new 4 to 20 digit PIN with the dial pad.

Each entered character will be briefly shown in the display.

Repeat the PIN when prompted to verify the new entry.

VERIFY PIN: *******

Press the ENTER key.

“PIN SET” will be displayed to confirm the new PIN.

PIN SET

Record your PIN for future reference.

RReemmoovviinngg tthhee PPIINN

Select CLEAR.

“PIN CLEARED” will be displayed to confirm that the PIN has been removed.

PIN CLEARED

NEW PIN: *******

Press the ENTER key.

Teo IP Phone 4101 User Guide 25

WWhhaatt ttoo ddoo iiff yyoouu lloossee yyoouurr PPIINN

Your system administrator must reset the phone to remove the Call Log PIN.

Resetting will clear all Call Log entries, programmed numbers, PINs, and settings in your phone.

Page 26

USER (User Options)

CLOCK (Set Time and Date) ............................................. page 18

(Speed Dial Keys) .................................................... page 18

KEYS

EDIT DIRECTORY

RINGING

VOICE (Handset Options)

(Personal Ringing)

TONE

1 - 6

OFF HOOK (Off-Hook Ringing) ................................. page 22

NORMAL SINGLE BURST

MODE

HANDSET HEADSET

VOLUME ................................................................. page 23

HANDSET

HEADSET

SPEAKER TRANSMIT (Speakerphone) RESET

(Call Directory) .................................... page 21

(Ringing Tone) ............................................... page 22

(Voice Mode) ................................................ page 23

RECEIVE TRANSMIT

(Reset to Default Volume Levels)

PIN (Call Log PIN) ............................................................ page 25

(Set New PIN)

SET CLEAR

AUTO ANSWER .............................................................. page 24

DISABLED ENABLED 2-WAY ENABLED w/MUTE

Teo IP Phone 4101 User Guide 26

(Remove PIN)

(No Auto Answer)

(Answer with Microphone Enabled)

(Answer with Microphone Disabled)

Page 27

TTeeoo PPrroodduucctt WWaarrrraannttyy

For a period of one year from date of dealer purchase, but not to exceed 16 months from date of manufacture, Teo Technologies, Inc. (Teo) warrants its products to be free from defects in material and workmanship under conditions of normal use and service. Teo shall, at its option, repair or replace any defective product which, in its opinion, has not been misused, damaged, or improperly installed.

Repair or replacement under this warranty will be performed at Teo's factory. Authorization must be obtained from Teo prior to returning a product for repair. Freight must be prepaid for all units returned to Teo. Units repaired under warranty will be shipped UPS Ground (or equivalent), freight prepaid by Teo.

Products that are older than the warranty period, but less than 7 years old, or still manufactured by Teo may be repaired at the factory for a flat rate charge. Repaired out-of-warranty units are warranted for 90 days from the date of repair.

The repair or replacement of a product under this warranty represents the entire obligation of Teo; Teo shall not be liable for any special or consequential damages resulting from or caused by any defect, failure, incapacity or malfunction of any of its products.

The foregoing express warranty is in lieu of all other warranties, express or implied, including but not limited to any implied warranty of merchantability, fitness, or adequacy for any purpose or use, quality, productiveness or capacity; Teo, to the extent permitted by law, hereby disclaims all such other warranties.

Teo IP Phone 4101 User Guide 27

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IImmppoorrttaanntt SSaaffeettyy IInnssttrruuccttiioonnss

1. Never install telephone wiring during a lightning storm.

2. Never install telephone jacks in wet locations unless the jack is

specifically designed for wet locations.

3. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

4. Use caution when installing or modifying telephone lines.

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

5. Read and understand all instructions.

6. Follow all warnings and instructions marked on the product.

7. Unplug the line cord before cleaning. Do not use liquid or aerosol

cleaners. Use a damp cloth for cleaning.

8. Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.

9. Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.

10. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply to your home, consult your dealer or local power company.

11. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it.

12. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.

13. Never push objects of any kind into this product through any openings as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on this product.

14. To reduce the risk of electric shock, do not disassemble this product, but take it to a qualified serviceman when some service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the appliance is subsequently used.

15. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:

A. When the power supply cord or plug is damaged or frayed.

B. If liquid has been spilled into the product.

C. If the product has been exposed to rain or water.

D. If the product does not operate normally by following the operating

instructions. Adjust only those controls that are covered by the operating instructions, because improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.

E. If the product has been dropped or the case has been damaged.

F. If the product exhibits a distinct change in performance.

16. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

17. Do not use the telephone to report a gas leak in the vicinity of the leak.

SSAAVVEE TTHHEESSEE IINNSSTTRRUUCCTTIIOONNSS

FFCCCC RReeqquuiirreemmeennttss

The Teo 4101 is hearing-aid compatible (HAC) per Section 68.316, FCC Rules and Regulations.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Teo IP Phone 4101 User Guide 28

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Teo IP Phone 4101 User Guide 29

Page 30

Teo Technologies, Inc.

11609 49th Place West Mukilteo, WA 98275-4255

(425) 349-1000 (800) 524-0024 (425) 349-1010 Fax

www.teotech.com