Telrad Integrated Multi-Application Generator User Manual
Integrated Multi-Application Generator
User guide
for All Types of Telephone Sets
76-110-0893/B Issue 1
76-110-0893/B, Issue 1
User Guide
for All Types of Telephone Sets
Telrad Connegy, Inc.,
Woodbury, New York
76-110-0893/B, Issue 1
Telrad Connegy Inc.,
Woodbury, New York
Printed in Israel
NOTICE
This publication refers to emaGEN, Telrad Connegy
Integrated Multi Application Generator, Release 1.0,
connected to Telrad UNITe 128, 400, and 1000
exchanges, Release SB7/DB7/LB7, as of May 2003.
Telrad Connegy, Inc. reserves the right to modify the
equipment and software descri bed herein without pri or
notice. However, changes made to the equipment or
software described herein do not necessarily render
this publication inv alid.
© 2002 Telrad Connegy, Inc.,
Woodbury, New York
iii
CONTENTS
WHAT IS emaGEN? . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
BASIC CONCEPTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
WHAT IS A MAILBOX? ...........................................2
MENUS ...................................................................2
YOUR PASSWORD ................................................3
TYPOGRAPHIC CONVENTIONS ...........................3
WHAT CAN YOU DO WITH emaGEN ....................3
ACCESSING emaGEN . . . . . . . . . . . . . . . . . . . . . . . . . .5
GETTING STARTED
WITH YOUR MAILBOX . . . . . . . . . . . . . . . . . . . . .7
ENTERING YOUR MAILBOX .................................7
RECORDING YOUR NAME
AND PERSONAL GREETINGS ..............................9
CHANGING YOUR PASSWORD .........................11
LEAVING MESSAGES . . . . . . . . . . . . . . . . . . . . . . . . .12
LEAVING ORDINARY MESSAGES .................... .12
LEAVING SPECIAL TYPES OF MESSA GES ......15
MANAGING FUTURE DELIVERY MESSAGES ...17
LEAVING A MESSAGE FOR A GROUP LIST ......18
RECEIVING MESSAGES . . . . . . . . . . . . . . . . . . . . . . .22
LISTENING TO YOUR MESSAGES .....................22
CHANGING A SAVED MESSAGE TO A NEW
MESSAGE ............................................................25
DETERMINING WHO A MESSAGE IS FROM
AND WHEN YOU RECEIVED IT ..........................25
RECOVERING A MESSAGE
THAT YOU HAVE DELETED ..................... ..... ..... .26
REPLYING TO A MESSAGE ................................26
iv
COPYING OR TRANSFERRING A MESSAGE
TO ANOTHER MAILBOX ......................................28
CARBON COPYING OR CARBON SENDING A
MESSAGE TO ANOTHER MAILBOX ...................30
MESSAGE ANNOTATION --
ADDING YOUR OWN COMMENTS .....................32
INDEXING YOUR MESSAGES . . . . . . . . . . . . . . . . . . .36
TRANSFERRING CALLS TO YOUR MAILBOX . . . . .39
PROGRAMMED INTERVIEW . . . . . . . . . . . . . . . . . . . .40
FOREIGN LANGUAGE
ANNOUNCEMENTS . . . . . . . . . . . . . . . . . . . . . . .42
ADVANCED emaGEN
SUBSCRIBER FEATURES . . . . . . . . . . . . . . . . .43
GROUP LISTS ......................................................43
TO ADD MEMBERS TO A LIST ...........................45
TO LIST THE MEMBERS OF A GROUP ..............46
emaGEN AT A GLANCE . . . . . . . . . . . . . . . . . . . . . . .47
User Guide for all telephone sets 1
WHAT IS emaGEN?
emaGEN is the UNITe system’s application generator,
incorporating an electronic voice mail system. It provides
you with an easy, fast and dependable way to communicate with people inside and outside your organization.
• For outside callers di aling in to your organization,
emaGEN plays a recorded announcement that offers
assistance in re aching the pe rson wi th whom the y want
to speak, and provides options for proceeding if that
person is subsequen tl y unava ila bl e.
• For you, as an emaGEN subscriber, the wide variety of
emaGEN features provides you with the flexibility you
need in managing your communications requirements,
such as handling incoming calls, and leaving and
receiving messages. This manual provides you with an
explanation of these features, together with step-bystep instructions for operating the emaGEN functions.
2 User Guide for all telephone sets
BASIC CONCEPTS
WHAT IS A MAILBOX?
Every internal emaGE N use r is assign ed a mail box for her
own personal use. This is where the recorded messages
you recei ve are stor ed.
Each mailbox has a uniq ue number (up to six digits). Your
mailbox number is usually the same as your extension
number.
Once the system administrator has assigned a mailbox to
you, you personalize it by:
• obtaini ng a unique password from the system administrator (which you can change or cancel);
• recording your name in your mailbox;
• recording the personal greetings that you want your
callers to hear when you are unavailable or busy.
MENUS
A menu is a li st of options. For e x am ple, upon enter i ng th e
system at your extension, you receive the emaGEN MAIN
Menu:
To leave a message [2]
To enter a mailbox [#]
To enter your mailbox [#][#]
To request extens ion numbe r assistance [9]
To exit from emaGEN [*]
User Guide for all telephone sets 3
You make a selection from a menu by pressing the appropriate key. You may then receive another, different list of
options, depending upon your selection.
You do not have to listen to the entire recorded menu
before making your selection.
Your system may have been programmed with menu s th at
are slightly d if ferent f rom the ones in this ma nual. S ee your
system administrator for more information.
NOTE
After the menu recording is finished , you have five
seconds in which to make a selection from the
menu. If you do not make a selection within five
seconds, the previous menu appears or is played.
If again you do not make a choice within five seconds, you exit emaGEN.
YOUR PASSWORD
Your mailbox has a unique password to make sure that no
one but you has access to the messages you receive. You
receive your password (of up to 12 digits) from the system
administrator.
TYPOGRAPHIC CONVENTIONS
In this guide the names of fixed buttons and dialpad buttons appear in bold type and wit hin br ackets, as in [SPKR]
or [2]. The names of menus are in all capital letters, as in
MAILBOX Menu.
WHAT CAN YOU DO WITH emaGEN
emaGEN enables you to perform the following functions:
• receive messages;
• view your message listing on screen;
• leave messages for other subscribers;
• leave messages for a group of subscribers;
4 User Guide for all telephone sets
• record your telephone conversations;
• screen incoming calls;
• store messages intended for future delivery;
• have a message time tag (date and time that a message was sent) attached to incoming messages;
• attach an annotation to a message you are redirecting;
• receive confirma ti on w h en a messa ge yo u h ave s ent is
heard by the receiving party;
• tag messages as urgent and/or private;
• forward calls and/or messages to another destination;
• index saved messages for future retrieval;
• copy or transfer messages you have received to other
mailboxes;
• program Automa ted A tten da nt ser vice for your mailb ox.
User Guide for all telephone sets 5
ACCESSING emaGEN
The emaGEN External Main Menu (below) is played to
external callers dialing in to the emaGEN system. You can
access this menu from outside the system by dialing the
emaGEN telephone number, given to you by the system
administrator. You hear the following options:
If you are calling from inside the system, simply dial the
emaGEN access code, given to you by the system administrator.
NOTE
If you use a non-tone dial telephone to dial into the
emaGEN, the call is handled according to system
programming. Generally, the call is forwarded
directly to operator assistance. Refer to your system administrator for de tails.
To call an extension Dial the extension no.
To leave a message
Dial the mailbox number
To ask for extension assistance Dial [9]
To ask for operator assistance
Dial
[0]
6 User Guide for all telephone sets
If a caller from outside the system dials a n extension that is
busy or doesn't an swer, emaGEN responds wit h the fo llowing options:
Your system may be programmed differently, and you may
not have the opt ion of wai ting for t he extension, or you may
be prompted to leave a message immediately.
To wait for the extension
Dial [1]
To leave a message
Dial [2]
To reach the operator
Dial [0]
To return to the previous menu
Dial
[*]
User Guide for all telephone sets 7
GETTING STARTED
WITH YOUR MAILBOX
ENTERING YOUR MAILBOX
You generally enter your ma ilbox fro m your own extension,
using the emaGEN access code that the system administrator has defined. However, you can also enter your mailbox from any standard tone di al tele phone . For exampl e, if
you are at home and want to listen to the messages you
received at t he office, you ca n di al t he e m aGEN telephone
number and then enter your mailbox.
To enter your mailbox from your own extension
1. Dial the emaGEN access code ; you receive the in ternal
MAIN Menu:
2. Dial [#][#]; if you have any messages, you hear a
recorded announce me nt:
You have <number> new messages and <number>
saved messages, and are asked to enter your pass-
word.
To leave a message [2]
To enter a mailbox [#]
To enter your own mailbox [#][#]
To request extension numbe r as-
sistance
[9]
To exit from emaGEN [*]
8 User Guide for all telephone sets
3. Enter your password;
you receive the MAILBOX Menu.
*
You hear this opti on only if there are deleted me ss ag es w hi ch ma y sti ll
be recovered.
**
You he ar this option onl y if there are futu re de liv ery messages waiti ng
in your mailbox.
To enter your mailbox from another extension
within the system
1. Dial the emaGEN access code;
you receive the internal Main Menu (see above).
2. Dial [#] and your mailbox number;
you are asked to enter your password.
3. Enter your password;
you receive the MAILBOX Menu.
To enter your mailbox from a telephone outside
the system
1. Dial the emaGEN tel ep ho ne number;
you receive the external MAIN Menu.
2. Dial [#] and your mailbox number;
you are asked to enter your password.
To view a list of your messages [9]
To listen to your new messages [1]
To record a group message [5]
To listen to your saved messages [6]
To leave a message for another mailbox [2]
To record personal greetings [3]
To set mailbox options [4]
To undelete messages
[7]
*
To review your future delivery
messages
[8]
**
User Guide for all telephone sets 9
3. Enter your password;
you receive the MAILBOX Menu.
RECORDING YOUR NAME
AND PERSONAL GREETINGS
You personalize your mailb ox by recor d ing your name and
your own personal gr ee ti ngs.
To record your name
1. Press [3] from the MAILBOX Menu;
you receive the PERSO N AL GREETINGS Menu:
2. Press [3];
you receive the PERSONAL GREETINGS RECORD
Menu.
3. Press [5], and wait for the tone before saying your
name.
Unless your system is programmed differently, you
have one minute to finish recordin g. The system ad ministrator m ay program the recording time to a greater
value, up to unlimited.
To record your mailbox greeting [1]
To record your personal busy greeting [2]
To record your name [3]
To record your special temporary greeting [4]
To record your internal mailbox greeting [5]
To record your hold greeting [6]
To playback the message [1]
To erase the existing message [3]
To record a new message [5]
To record a new message
with amplification
[6]
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