Telrad ImaGEN User Guide

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Integrated Multi-Application Generator

Executive set with expanded display

User guide

76-110-0190/I Issue 1

NOTICE

This publication refers to Telrad Integrated Multi Application Generator (ImaGEN), Release 6.0, connected to Telrad DIGITAL KEY BX and DIGITAL 400 systems, Release SB6/DB6.

Telrad reserves the ri

ht to modify the equipment and software described herein without prior notice. However, chan

es made to the equipment or software described herein do not necessarily render this publication invalid.

Woodbury, New York

ii Executive set with expanded display

WHAT IS IMAGEN?

ging

IMAGEN is a multiple application rates an electronic voice mail system, providin an easy, fast and dependable way to communicate with people inside and outside your or

• For outside callers dialin IMAGEN plays a recorded announcement that offers assistance in reachin to speak, and provides options for proceedin person is subsequently unavailable.

• For you, as an IMAGEN subscriber, the wide variety of IMAGEN features provides you with the flexibility you need in mana such as handlin receivin explanation of these features, to step instructions for operatin

messages. This manual provides you with an

your communications requirements,

incoming calls, and leaving and

in to your organization,

the person with whom they want

enerator that incorpo-

you with

anization.

if that

ether with step-by-

the IMAGEN functions.

Executive set with expanded display 1

BASIC CONCEPTS

WHAT IS A MAILBOX?

Every internal IMAGEN user is assi own personal use. This is where the recorded messa you receive are stored.

ned a mailbox for their

Each mailbox has a unique number (up to six di mailbox number is usually the same as your extension number.

Once the system administrator has assi you, you personalize it by:

• obtainin trator (which you can chan

• recordin

• recordin callers to hear when you are unavailable.

SOFTKEYS

The six keys located on the left of your display screen are called softkeys. The name of each softkey appears on the display screen next to it. This name chan on the particular function you are performin

When performin You can either press a softkey, or dial the correspondin number on the dialpad, in order to perform the same function. For example, to receive your messa press the some functions there is no softkey, but only a number on the dialpad.

a unique password from the system adminis-

e or cancel); your name in your mailbox; the personal greetings that you want your

most functions you have two choices.

{RECEIVE}

softkey or dial [1] on the dialpad. For

ned a mailbox to

es, depending

es you can either

its). Your

2 Executive set with expanded display

For your convenience both the softkey (if available) and the

it for performing a certain function appear in the menus

di in this manual.

MENUS

A menu is a list of options. For example, upon enterin

the system at your extension, you receive the IMAGEN MAIN Menu:

To leave a message {LEAVE MSG}

[2]

To enter a mailbox {ENTER MBOX} To enter your mailbox {YOUR MBOX} To request extension number assistance {EXT ASSIST} To exit from IMAGEN {EXIT}

[#] [#][#] [9] [*]

In some menus you both see and hear the list of options. You see the softkey names displayed on your screen and at the same time you hear a recorded announcement, informin

you of the dialpad digits that also perform these functions. In the above menu, for example, there is no difference between pressin dialin

[2] on the dialpad.

the

{LEAVE MSG}

softkey and

There are other menus that you only hear -- they may have no display , or only a partial display. In still other menus you see a full display, but hear only some of the options.

You make a selection from a menu by pressin

the appropriate key. You may then receive another, different list of options, dependin

upon your selection.

You do not have to listen to the entire recorded menu before makin

Your system may have been pro are sli

htly different from the ones in this manual. See your

your selection.

rammed with menus that

system administrator for more information.

Executive set with expanded display 3

NOTE

After the menu recordin

is finished, you have 5 seconds in which to make a selection from the menu. If you do not make a selection within 5 seconds, the previous menu appears and/or is played.

ain you do not make a choice within 5 sec-

If a onds, you exit IMAGEN.

YOUR PASSWORD

Your mailbox has a unique password, to make sure that no one but you has access to the messa receive your password (of up to 12 di

es you receive. You

its) from the system

administrator.

TYPOGRAPHIC CONVENTIONS

In this type and within braces, as in

uide the names of softkeys appear in italic bold

{ACTIVATE}

, whereas the names of fixed buttons and dialpad buttons appear in bold type and within brackets, as in [SPKR] or [2]. The names of menus are in all capital letters, as in MAILBOX Menu.

GENERAL FUNCTION KEYS

There are some keys whose functions are fixed: Dial [0] To repeat the current menu

To dial for operator assistance -- only for outside calls

Dial [*] To return to the previous menu

or To exit IMAGEN from the MAIN Menu

4 Executive set with expanded display

WHAT CAN YOU DO WITH IMAGEN?

IMAGEN enables you to perform the followin

• receive messa

• view your messa

• leave messa

es;

e listing on screen es for other subscribers; es for a group of subscribers;

• record your telephone conversations;

• screen incomin

• store messa

• have a messa was sent) attached to incomin

• attach an annotation to a messa

• receive confirmation when a messa heard by the receivin

•ta

messages as urgent and/or private;

• forward calls and/or messa

• index old messa

• copy or transfer messa

calls;

es intended for future delivery;

e header (date and time that a message

messages;

e you are redirecting;

e you have sent is

party;

es to another destination;

es for future retrieval;

es you have received to other

mailboxes;

• pro

ram Automated attendant service for your mailbox.

functions:

Executive set with expanded display 5

ACCESSING IMAGEN

The IMAGEN External Main Menu (below) is played to external callers dialin access this menu from outside the system by dialin IMAGEN telephone number, administrator.

in to the IMAGEN system. You can

the

iven to you by the system

You hear the followin

To call an extension To leave a message To dial by name To conduct an interview To use single digit dialin To ask for extension assistance To ask for operator assistance To disconnect

If you are callin IMAGEN access code,

options:

Dial [1] and the extension no.

Dial

and the

[2]

mailbox number

Dial [5], [6], [7] or [8]

from inside the system, simply dial the

iven to you by the system admin-

istrator.

NOTE

If you use a non-tone dial telephone to dial in to IMAGEN, the call is handled accordin

ramming. Generally, the call is forwarded

pro

to system

directly to operator assistance. Refer to your system administrator for details.

Dial

[3]

Dial [4]

Dial [9] Dial [0] Dial [*]

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If a caller from outside the system dials an extension that is

busy or doesn't answer, IMAGEN responds with the follow-

options:

To wait for the extension To leave a message To reach the operator To return to the previous menu

Your system may be pro not have the option of waitin be prompted to leave a messa

rammed differently, and you may

for the extension, or you may

e immediately.

You can choose from a variety of alternative pro

Dial [1] Dial [2] Dial [0] Dial [*]

rammable Automated Attendant service approaches, as described in detail in PROGRAMMING AUTOMATED ATTENDANT SERVICE FOR YOUR MAILBOX, under ADVANCED IMAGEN SUBSCRIBER FEATURES, below.

Executive set with expanded display 7

GETTING STARTED

WITH YOUR MAILBOX

ENTERING YOUR MAILBOX

You

enerally enter your mailbox from your own extension,

the IMAGEN access code that the system adminis-

usin trator has defined. However, you can also enter your mailbox from any standard tone dial telephone. For example, if you are at home and want to listen to the messa received at the office, you can dial the IMAGEN telephone number and then enter your mailbox.

To enter your mailbox from your own extension

1. Dial the IMAGEN access code; you receive the internal

MAIN Menu:

es you

To leave a message {LEAVE MSG} To enter a mailbox {ENTER MBOX} To enter your own mailbox {YOUR MBOX} To request extension number as-

sistance To exit from IMAGEN {EXIT}

2. Press

messa

{YOUR MBOX}

es, you hear a recorded announcement:

or dial [#][#]; if you have any

{EXT ASSIST}

[2] [#] [#][#] [9]

[*]

You have <number> new messages and <number> old

es,

messa

8 Executive set with expanded display

and are asked to enter your password.

3. Enter your password;

you receive the MAILBOX Menu.

To view a list of your messages {VISUAL LST} To listen to your new messages {NEW MSGS} To listen to your messages {ALL MSGS} *** To leave a message for another mailbox {LEAVE MSG} To record personal greetings {RECORD} To set mailbox options {SET OPTION} To record a group message

To undelete messages

To review your future delivery messages

To repeat this menu To return to the previous menu

Y ou hear this option only if there are deleted messa

be recovered. You hear this option only if there are future delivery messa

in your mailbox.

*** You see on your telephone set display either

here, or min

OLD MSGS

on the IMAGEN MAILBOX PARAMETERS screen.

, depending on LISTEN MESSAGES program-

ALL MSGS

[9] [1] [6] [2] [3] [4] [5]

[7]

[8]

[0] [*]

es which may still

es waiting

, as shown

To enter your mailbox from another extension within the system

1. Dial the IMAGEN access code;

you receive the internal Main Menu (see above).

2. Dial [#] and your mailbox number;

you are asked to enter your password.

3. Enter your password;

you receive the MAILBOX Menu.

Executive set with expanded display 9

To enter your mailbox from a telephone outside

the system

1. Dial the IMAGEN telephone number;

you receive the external MAIN Menu.

2. Dial [#] and your mailbox number;

you are asked to enter your password.

3. Enter your password;

you receive the MAILBOX Menu.

RECORDING YOUR NAME AND PERSONAL GREETINGS

You personalize your mailbox by recordin your own personal

reetings.

your name and

To record your name:

1. Press

{RECORD}

or [3] from the MAILBOX Menu;

you receive the PERSONAL GREETINGS Menu:

To record your mailbox greetin To record your personal busy greetin To record your name {YOUR NAME} To record your special temporary greetin To record your internal mailbox greetin To repeat this menu

To return to the previous menu {PREVIOUS}

{MBX GREETG} {BSY GREETG}

{TMP GREETG} [INT GREETG]

[1] [2] [3] [4] [5] [0]

[*]

10 Executive set with expanded display

2. Press

{YOUR NAME}

or [3]; you receive the PERSONAL GREETINGS RECORD Menu.

To playback the message {PLAY OLD} To erase the existing message {ERASE OLD} To record a new message {RECORD NEW} To record a new message --

with amplification To repeat this menu

To return to the previous menu {PREVIOUS}

To exit from

3. Press before sayin While you are recordin

reetings, the

IMAGEN

{RECORD NEW}

your name.

{ADD TIME}

or [5], and wait for the tone either your name or personal

{AMPLIFY}

{EXIT}

and

{END OF MSG}

keys appear on the screen. Unless your system is pro-

rammed differently, you have four minutes to finish recordin press

4. When you finish recordin

, but can add another minute each time you

{ADD TIME}

, press

{END OF MSG}

you receive the END OF RECORD Menu:

[1] [3] [5] [6]

[0] [*]

soft-

;

To review your recorded message {PLAYBACK} To save your message {SAVE MSG} To erase this message {ERASE MSG} To add to this message {ADD TO MSG} To erase this message and record

a new one To repeat this menu

To exit from IMAGEN {EXIT}

{RERECORD}

Executive set with expanded display 11

[1] [2] [3] [4] [5]

[0]

5. Press

ging

your name; you return to the PERSONAL GREETINGS Menu.

To record your personal greetings

You record your various personal way that you record your name. The only difference is that you select [1], [2], [4] or [5] from the PERSONAL GREET- INGS Menu in step 2 above, dependin

reeting you want to record. There is no other difference in

the procedure.

{SAVE MSG}

If you exit the END OF RECORD Menu without pressin effective.

{SAVE MSG},

or [2], to save the recording of

NOTE

your recording will not be

reetings in the same

upon the type of

• Callers hear your personal don't answer your rin Do Not Disturb (DND) mode, or when you have not recorded a busy

• Callers hear your are usin

• Callers hear your example, while you are on vacation), until you erase it, after which your mailbox reverts to your re sonal

• Callers from within the system hear your

greeting

mailbox

your telephone;

reeting.

(if programmed) as an alternative to your

reeting.

reeting;

busy greeting

special temporary greeting

mailbox greeting

telephone, when it is in the

if they call while you

when you

(for

ular per-

internal

12 Executive set with expanded display

CHANGING YOUR PASSWORD

You receive your initial password from the system administrator, but can chan

e it at any time. You may also cancel your password. However, if you do so, anyone can enter your mailbox and listen to your messa

es.

To change your password

1. Enter your mailbox (dial the IMAGEN access code and

dial [#][#]).

2. Enter your current password;

you receive the Mailbox Menu.

3. Press

{SET OPTION}

or [4];

you receive the MAILBOX OPTIONS Menu:

To program the first follow me {1ST FOLLOW} To program the second follow me {2ND FOLLOW} To program auto attendant service {AUTO ATT} To hear messages with header {HEADER} To change your password {PASSWORD} To define your personal distribution list {DIST LIST} To set the auto-copy feature

To set the message monitoring time To repeat this menu

To return to the previous menu

[1] [2] [3] [4] [5] [6] [7]

[8] [0]

[*]

Executive set with expanded display 13

4. Press

{PASSWORD}

or [5]; you are asked to enter your new password.Enter your new password (up to 12 di

its) followed by [#];

dial [#] to cancel your current password (see the NOTE below). You now have the followin

options:

To confirm the new password {CONFIRM} To cancel the new password {CANCEL} To exit from IMAGEN {EXIT}

5. Press

{CONFIRM}

{CANCEL}

;

[1] [2]

the new password is either confirmed or canceled and you return to the Mailbox Options Menu.

NOTE

If, in Step 5, you dialed [#] (and then you pressed

{CONFIRM}

) to cancel your current password, you can then enter your mailbox without a password, as can anyone else.

14 Executive set with expanded display

LEAVING MESSAGES

LEAVING ORDINARY MESSAGES

You can leave a messa mailbox.

To leave a message

1. From outside your mailbox, dial the IMAGEN access code; you receive the IMAGEN MAIN Menu:

e from inside or outside of your

To leave a message {LEAVE MSG} To enter a mailbox {ENTER MBOX} To enter your mailbox {YOUR MBOX} To request extension number assis-

tance To exit from IMAGEN {EXIT}

{EXT ASSIST}

From inside your mailbox -- dial [

throu

h the menu options, until you receive MAILBOX

] to move backwards

Menu:

[2] [#] [#][#] [9]

[*]

Executive set with expanded display 15

To view a list of your messages {VISUAL LST}

[9]

To listen to your new messages {NEW MSGS} To listen to your messages {ALL MSGS} *** To leave a message for another mailbox {LEAVE MSG} To record a personal greetin To set mailbox options {SET OPTION} To record a group message

To undelete messages

To review your future delivery messages

To repeat this menu To return to the previous menu

Y ou hear this option only if there are deleted messages which may still

be recovered. You hear this option only if there are future delivery messages waiting

in your mailbox.

*** You see on your telephone set display either

here, or min

2. Press

OLD MSGS

on the IMAGEN MAILBOX PARAMETERS screen.

{LEAVE MSG}

, depending on LISTEN MESSAGES program-

or [2];

{RECORD}

ALL MSGS

you are asked to enter a mailbox number.

3. Dial the mailbox number; you hear a recorded messa

This is mailbox number ___. Please state your mes-

e clearly, then dial

[#].

Then you hear a short tone.

4. After you hear the tone, record your messa While you are recordin

{END OF MSG}

appear. Unless programmed differ-

, the softkeys

{ADD TIME}

ently, you have four minutes to record your messa You can add time by pressin

{ADD TIME}

. You

receive another minute each time you press it.

[1] [6] [2] [3] [4] [5]

[7]

[8]

[0] [*]

, as shown

and

16 Executive set with expanded display

When you have finished recording, dial [#] or press the

{END OF MSG}

softkey;

you receive the END OF RECORD Menu:

To review your recorded message {PLAYBACK} To confirm and save this message in the

system To erase this message {ERASE MSG} To add to this message {ADD TO MSG} To erase this message and record a new

one To confirm and save this message with

options To repeat this menu

To return to the previous menu

5. Press your messa

{SAVE MSG}

e is sent and you return to the MAIN

or [2];

{SAVE MSG}

{RERECORD}

(SAVE OPTIONS}

Menu.

NOTE

If you han sa

e is sent and you exit IMAGEN.

If you dial [1] you hear the messa

up without pressing any key, your mes-

e again and

remain in the END OF RECORD Menu.

[1] [2]

[3] [4] [5]

[6]

[0] [*]

If you dial [3] the messa

e is erased and you

return to the MAILBOX Menu. If you dial [4] you hear a tone, state your addition

to the messa

e, and dial [#]; you remain in the

END OF RECORD Menu. If you dial [5] the messa

tone, record your new messa

e is erased. You hear a

e and dial [#]. You

remain in the END OF Record Menu. If you dial [6], you can desi

Executive set with expanded display 17

nate the message as

being of a special type. (See next section,

Special Types of Messages

LEAVING SPECIAL TYPES OF MESSAGES

A messa four attributes:

1. Urgent. A messa before other non-ta mailbox, re

e can be tagged with one or more of the following

e tagged 'URGENT' will be heard

ed messages sent to the target

ardless of its chronological arrival.

Leaving

2. Confidential. When you ta FIDENTIAL attribute, the system indicates that it saved the messa aware that a CONFIDENTIAL ta recipient from forwardin scribers. However, you can ask the system administrator to pro are not automatically copied from your mailbox into another mailbox. (See

e as “confidential”. However, you should be

ram your mailbox so that private messages

a message with the CON-

does not prevent the

the message to other sub-

Making Sure Messages Are

Taken Care Of).

3. Confirmation. If you tag a message for confirmation, you will receive a recorded announcement at the time the person to whom you sent the messa

e listens to it:

Your message to <name of recipient> on <date and time that you sent the messa

et mailbox has no name, the mailbox extension number is heard instead. Note that the date and time in the recorded announcement are the date and time that you sent the messa

4. Future delivery. The messa be sent on the date and time that you specify (see below).

e to her.

e> was heard

e you have recorded will

. If the tar-

18 Executive set with expanded display

To tag a message with a special attribute

1. Dial [6] in the END OF RECORD Menu (see above), you receive the MESSAGE ATTRIBUTES Menu as follows:

To designate a message as urgent {URGENT} To designate a message as private {CONFIDENTL} To tag a message as confirmed {CONFIRM} To designate a message as future delivery {FUTUR DLVR} To return to the previous menu {PREVIOUS}

2. Select the attribute you desire for your messa

the corresponding number.

You can

ive a message more than one of the above

attributes. For instance, you can make a messa

ent and private. First dial [1] for urgent and then dial [2]

[1] [2] [3] [4] [*]

e by dial-

e both

for private. The MESSAGE ATTRIBUTES Menu continues to appear until you dial [*] or until you have

e all of the possible attributes. IMAGEN plays a confir-

iven the mes-

mation announcement for each attribute you attach to a messa

When you dial [

], you return to the MAILBOX Menu if you

are inside your mailbox, or to the MAIN Menu if you are outside your mailbox.

To tag messages as ‘FUTURE DELIVERY’

1. After dialin

[4] from the MESSAGE ATTRIBUTES

Menu, you are asked to enter the delivery month.

2. Dial two di

its to designate the month;

you are asked to enter the delivery day.

3. Dial two di enter the time, usin

Executive set with expanded display 19

its to indicate the day; you are asked to

24 hour time format of four digits

For example, 0830 signifies 8:30 AM, and 2030 signi-

fies 8:30 PM.

4. Dial 4 di

its to enter the delivery time and dial [*].

When the selected date and time arrive, the messa disappears from your mailbox and appears at the destination mailbox.

MODIFYING THE DATE AND TIME OF A FUTURE DELIVERY MESSAGE

After you have recorded a future delivery messa have the option of modifyin the messa

e will be sent.

the date and the time at which

e, you

To modify the date or time

1. Enter your mailbox.

2. Select [8] -- To receive your future delivery messa

- from the MAILBOX Menu; you hear a recorded announcement:

messa

time>. Then you hear a modified LISTEN Menu:

To repeat this message {REPEAT} To save this message and play the next

one To erase this message and play the next

one To reply to this message {REPLY} To modify delivery time {MODIFY TIM} For more options {OPTIONS} To rewind message while listenin

e for <

name

> to be delivered on <

A future delivery

date

> at

{NEXT MSG}

{ERASE MSG}

es -

[1] [2]

[3]

[4] [5] [6] [7]

To pause message while listenin To fast forward message while listenin To repeat this menu To return to the previous menu

[8] [9] [0] [*]

20 Executive set with expanded display

3. Repeat steps 2-4 in the FUTURE DELIVERY proce-

ging

dure, above; you are returned to the LISTEN Menu

LEAVING A MESSAGE FOR A MAILBOX GROUP

Your system administrator can desi boxes as belon

roup. Each group is assigned a number, from 10 to

box

to the same group, known as a mail-

89. This enables you to record a sin

it to all the mailboxes in a

roup with a single operation.

nate a number of mail-

le message, and send

Consult your system administrator to see which, if any,

roups have been defined, and to determine if your own

mailbox extension is part of a

roup.

To leave a message for a group of mailboxes

1. Enter your mailbox; the MAILBOX Menu is available to you:

To view a list of your messages {VISUAL LST} To listen to your new messages {NEW MSGS} To listen to your messages {ALL MSGS} To leave a message for another mailbox {LEAVE MSG} To record a personal greetin To set mailbox options {SET OPTION} To record a group message

To undelete messages To review your future delivery messages To repeat this menu To return to the previous menu

{RECORD}

[9] [1] [6] [2] [3] [4] [5]

[7] [8] [0] [*]

Executive set with expanded display 21

2. Dial [5], and the desired mailbox group number (a num-

ber from 10 to 89); you hear a messa

This is mailbox group number ___

This is <mailbox

roup name>. Please state your message clearly, then

dial pound.

Then you hear a tone to start recordin

3. When you finish recordin

, press

{END OF MSG}

or [#]; you hear the END OF RECORD Menu:

To review your recorded message {PLAYBACK} To confirm and save the message in the

system To erase this message {ERASE MSG} To add to this message {ADD TO MSG} To erase this message and record a

new one To confirm and save this message with

options To repeat this menu

To return to the previous menu

If you han

up without pressing any key, your message is

{SAVE MSG}

{RERECORD}

{SAVE OPTION}

sent and you exit IMAGEN. In addition to the system-wide mailbox

define your own messa in

e to your personal group, dial [0] instead of enter-

a mailbox group number in step 2, above.

personal distribution group

roups, you can

[1] [2]

[3] [4] [5]

[6]

[0] [*]

. To send a

For instructions on definin

roup, refer to the section titled

scriber Features

your personal distribution

Advanced IMAGEN Sub-

22 Executive set with expanded display

RECEIVING MESSAGES

LISTENING TO YOUR MESSAGES

If there are any messa the [MSG] button li when you lift the handset; and the second line of your idle display tells you how many new and existin there are. In the example there are ten messa

es waiting for you in your mailbox,

hts up; you hear a broken dial tone

messages

es:

The number in the upper ri ple 222 -- is the mailbox number.

To listen to your messages

1. Press [MSG] the screen shows any predefined text messa how many IMAGEN messa in this example:

Executive set with expanded display 23

ht hand corner -- in this exam-

es, and

es are waiting for you -- ten

2. Press the softkey to the left of the line showing how

many IMAGEN messa you hear a recorded announcement tellin many messa

es there are and then you are asked to

es there are;

you how

enter your password.

3. Enter your password; you hear the MAILBOX Menu:

To view a list of your messages {VISUAL LST} To listen to your new messages {NEW MSGS} To listen to your messages {ALL MSGS} *** To leave a message for another mailbox {LEAVE MSG} To record a personal greetin To set mailbox options {SET OPTION} To record a group message

To undelete messages

To review your future delivery messages

To repeat this menu To return to the previous menu

Y ou hear this option only if there are deleted messages which may still

be recovered. You hear this option only if there are future delivery messages waiting

in your mailbox.

*** You see on your telephone set display either

here, or min

OLD MSGS

on the IMAGEN MAILBOX PARAMETERS screen.

, depending on LISTEN MESSAGES program-

{RECORD}

ALL MSGS

[9] [1] [6] [2] [3] [4] [5]

[7]

[8]

[0] [*]

, as shown

IMAGEN offers you two ways of reviewing your new and existin

messages. You may choose to listen to them directly (as described below) or view a listin all your messa messa

e/s you would like to hear, as described in the

section titled

24 Executive set with expanded display

es on the display before selecting the

Viewing the contents of your mailbox

4. To listen to your messages, press

{ALL MSGS}

the MESSAGE TYPE SELECTION Menu appears:

or [6];

To listen to your new messages {NEW MSGS} To listen to your old messages {OLD MSGS} To listen to your future delivery messages {FUTUR DLVR} To listen to your confirmation messages {CONFIRM} To listen to your indexed messages {INDEXED} To return to the previous menu {PREVIOUS}

5. Dial [1], [2], [3],[4] or [5] to hear messa the above cate

After listenin

ories.

to each message, you hear the LISTEN

Menu:

To repeat this message {REPEAT} To save this message and play the next one {NEXT MSG} To erase this message and play the next one {ERASE MSG} To reply to this message {REPLY} To transfer/copy the message to another box {COPY/SEND} For more options {OPTIONS} To rewind message while listenin

[1] [2] [3] [4] [5] [*]

es in any of

[1] [2] [3] [4] [5] [6] [7]

To pause message while listenin To fast forward message while listenin To repeat this menu To return to the previous menu

(Alternatively, you can ask your system administrator to

ram your MAILBOX Menu so that you can access

pro your messa

In such a case, you listen to your new messa

{NEW MSGS}

in by pressin

Executive set with expanded display 25

es in a slightly different manner.)

or [1], and old messages can be heard

{OLD MSGS}

or [6], while future delivery mes-

es by select-

[8] [9] [0] [*]

sages can be heard by dialing [8]. The LISTEN Menu is

then played). If you dial [6] while listenin

to a message, you receive the

MORE LISTEN OPTIONS Menu:

To decrease speed {DECRSE SPD} For regular speed {REG SPD} To increase speed {INCRSE SPD To add an ID tag to this message {INDEX} To repeat this message with timeta To return to the previous menu {PREVIOUS}

To lower volume For regular volume To raise volume To repeat this menu

The above menu enables you to chan speed of the messa messa

e with its header.

e you are listening to, or to repeat the

If you select [1] -- New Messa

{HEADER}

e the volume or

es, either from the MAIL-

[4] [5]

} [6]

[8] [9] [*]

[1] [2] [3] [0]

BOX Menu or the MESSAGE TYPE SELECTION Menu, you are informed how many of these were ta by the sender. ‘Ur prefixed by an 'URGENT!

e has been heard (and you press any button), its classi-

sa fication chan

ent’ messages are played first and are

announcement. Once a mes-

es to 'OLD', and can be reheard by selecting

ed ‘Urgent’

[2] from the MESSAGE TYPE SELECTION Menu. New confirmation messa

‘New messa be heard by dialin

es’ category . Old confirmation messages can

[4] in the MESSAGE TYPE SELEC-

es are also contained in the

TION Menu.

26 Executive set with expanded display

DETERMINING WHO A MESSAGE IS FROM

AND WHEN YOU RECEIVED IT

Each messa tainin

the name or extension number of the person who

sent the messa

e has an attached

header

, or timetag, con-

e, and the data and time that the message was sent. The header is in the form of a recorded announcement, played before the messa

e itself if you

have activated the header option.

To activate the header option

1. Press

{SET OPTION}

or [4] in the MAILBOX Menu; you

receive the MAILBOX OPTIONS Menu:

To set the message monitoring time To repeat this menu To return to the previous menu

2. Press

{HEADER}

or [4]; you receive the ACTIVATE/

DEACTIVATE Menu.

[1] [2] [3] [4] [5] [6] [7]

[8] [0] [*]

Executive set with expanded display 27

3. Dial [1] or press

dial [2] or press option.

If the header option is deactivated, you can neverthe-

less hear the timeta

To listen to the message header for a particular message

1. After listenin

from the LISTEN Menu; you receive the MORE LISTEN OPTIONS Menu.

2. Press

the messa

VIEWING THE CONTENTS OF YOUR MAILBOX

This feature provides you with a visual listin messa throu

to listen to all the preceding messages first.

To review your messages on the telephone display

1. From the MAILBOX Menu, press

you receive the followin

{HEADER}

es currently stored in your mailbox. You can scroll

h the list and play a particular message without hav-

{ACTIV ATE} {DEACTIVATE}

for a particular message.

to a message, select

or [9];

e is repeated with its timetag.

to activate the option and

to deactivate the

{OPTIONS}

{VISUAL LST}

message category listing:

or [6]

of all the

or [9];

28 Executive set with expanded display

2. Press the softkey adjacent to the message category

you wish to view; you receive a listin selected cate

John Smith CERTIFY: 7 P - 02

MSG 10/23 10/23 10/23 10/22 10/22 <prev>

of the messages contained in the

ory:

DATE 11 : 43 08 : 57 08 : 43 18 : 43 12 : 22

HEARD BY GEORGE F LIZ MURPHY EXTERNAL 152 EXTERNAL

. The top line of your screen displays the mailbox name

and number, the number of messa

ory and the page number. Each subsequent line

cate contains details of a particular messa

es in the selected

•The date the messa the screen. If the date is blinkin messa

e is urgent.

•The time that the messa

e was sent is shown at the left of

, this indicates that the

e was sent appears in 24-

hour format.

•The name or telephone extension of the person who sent the messa

e appears next. If the message was left by an external caller, the telephone number of the external caller is displayed (if applicable to your system); otherwise, the ta

•The duration of the messa

‘EXTERNAL’ appears.

e is displayed on the right of your screen. The duration is recorded in minutes and multiple of 10 seconds (for example, a messa

e of 2

minutes and 32 seconds is shown as 2:3). If the mes-

e is more than ten minutes long, then the message

sa duration is rounded to the nearest minute.

Executive set with expanded display 29

Messages are listed in chronological order, with the first

messa scroll up and down throu (previous pa

e being the one most recently received. You can

h the listing by pressing the [LO]

e) and [HI] (next page) keys.

To listen to a listed message

1. When the messa

e you wish to hear appears on the display, press the left softkey adjacent to the messa the messa After the messa

e is played.

e has been completed, you hear the

LISTEN Menu:

To repeat this message {REPEAT} To save this message and play the next

one To erase this message and play the next

one To reply to this message {REPLY} To transfer/copy the message to another

box For more options {OPTIONS} To rewind message while listenin

{NEXT MSG}

{ERASE MSG}

{COPY/SEND}

[1] [2]

[3]

[4] [5]

[6] [7]

To pause message while listenin To fast forward message while listenin To repeat this menu To return to the previous menu

Once you have dealt with the messa cisin returned to the visual messa

one of the menu options or dialing [*], you are

e display.

e by either exer-

[8] [9] [0] [*]

30 Executive set with expanded display

NOTE

After a ‘new’ messa

e has been heard (and you

press any button), it is transferred to the ‘old mes-

es’ category. However, if you dial [*] while lis-

sa tenin cate

to a message, it remains in the ‘new’

ory.

If you press the ri after listenin

ht softkey adjacent to a message, then

to the message, you are returned to the reg-

ular audio IMAGEN session, and not to the visual display. You can also leave the visual messa

the re first pa

ular IMAGEN session by pressing

e of the display.

e list and return to

{PREV}

on the

REVIEWING CONFIRMATION MESSAGES

You can use the visual messa of your confirmation messa key adjacent to ‘CONFIRM’ in the visual messa play shows a list of your confirmation messa

John Smith N EW : 8 P - 01 DATE

10/22 10/23 10/24 10/25 10/26 <prev>

TIME 11 : 43 08 : 57 08 : 43 18 : 43 12 : 22

e display to review details

es. After pressing the left soft-

e, the dis-

es as follows:

SENDER GEORGE F JANE JO NES EXTERNAL 152 EXTERNAL

DUR

1:5

11 0:3 0:1 2:2

The top line of your screen displays the mailbox name and number, the number of confirmation messa

e number . Each subsequent line contains the date and

pa time that the messa

e was heard by the recipient, and the

es and the

name or extension number of the recipient.

Executive set with expanded display 31

If you press a softkey adjacent to a particular message,

you receive further details about the messa

e. For exam-

ple:

John S mith 01

YOUR MSG FROM: WAS HEARD BY: DN 427 ON: 10/23 11:43

You can press sa

e from the list.

{DELETE}

10/21 19 : 02 JANE JONES

to erase the confirmation mes-

RECOVERING A MESSAGE THAT YOU HAVE DELETED

If you delete a messa messa havin

e after all, it is possible -- within 15 minutes after

listened to a message and deleted it -- to recover it.

e, and then decide you require the

To recover a deleted message

• Enter your mailbox and select [7], the undelete messa

es option, from the MAILBOX Menu; IMAGEN

announces how many messa

es have been successfully recovered, and you may listen to them by selectin the OTHER MESSAGES option from the MAILBOX MENU.

NOTE

If the undelete messa

es option does not appear in the menu, this is because there are no deleted messa bein

es in your mailbox that are capable of

restored.

32 Executive set with expanded display

REPLYING TO A MESSAGE

You can immediately reply to a messa finish listenin

To reply to a message you have just listened to

1. From the LISTEN Menu, press hear a recorded announcement:

Mailbox greeting>. Please state your message clearly ,

then dial pound

Then you hear a tone.

If the person who left the messa side the system -- for example, your boss called from home to leave you a messa recorded announcement:

to it.

[#].

NOTE

e as soon as you

{REPLY}

e did so from out-

or [4]; you

e -- you hear a

This message arrived from an outside caller -Please enter mailbox number

(If you do not know the mailbox number, you cannot reply to the messa continues playin

your other messages.)

e. Dial [#], and the system

2. State your reply to the messa

the

recordin keys appear. You can add recordin

{ADD TIME}

the

Executive set with expanded display 33

{ADD TIME}

softkey.

e clearly. While you are

and

{END OF MSG}

time by pressing

soft-

3. Press

{END OF MSG}

or [#];

you receive the END OF RECORD Menu:

To review your recorded message {PLAYBACK} To confirm and save this message in

the system To erase this message {ERASE MSG} To add to this message {ADD TO MSG} To erase this message and record a

new one To confirm and save this message

with options To repeat this menu To return to the previous menu

4. Press

{SAVE MSG}

or [2]; the message is sent and

{SAVE MSG}

{RERECORD}

{SAVE OPTIO}

you return to the LISTEN Menu.

COPYING OR TRANSFERRING A MESSAGE TO ANOTHER MAILBOX

You can copy or transfer a messa into another mailbox or mailbox

e someone sent you

roup. If you copy it, a copy remains in your mailbox. If you transfer the messa it is sent to another mailbox or mailbox

roup and erased

from your mailbox.

[1] [2]

[3] [4] [5]

[6]

[0] [*]

To copy or transfer a messa

e, you must first be listening

to it.

34 Executive set with expanded display

1. When you hear a message you want to copy or trans-

fer, press

{COPY/SEND}

or [5];

you receive the COPY/SEND Menu:

To keep this message and send a copy to another mailbox

To transfer this message to another mailbox

To keep this message and send copies to group members

To transfer this message to group members

To return to the previous menu {PREVIOUS}

To exit from IMAGEN {EXIT} To repeat this menu

2. Press

{COPY MSG}

{TRANSF MSG}

copy or transfer the messa

or [1] and the mailbox number , or

or [2] and the mailbox number, to

e to a single mailbox. Similarly, to copy or transfer messa dial [3] or [4] and enter the

roup number.

{COPY MSG}

{TRANSF MSG}

{COPY TO GP}

{TRNS TO GP}

es to mailbox groups,

The ANNOTATION Menu is now displayed:

To record an annotation message {ANNOTATION} To send or copy the message now {SKIP} To abort this operation {CANCEL] For further options {SET OPTION} To repeat this menu To return to the previous menu

[1]

[2]

[3]

[4]

[*]

[0]

[1] [2] [3] [4] [0] [*]

3. If you want to attach an annotation, see the next sec-

Message Annotation

tion,

Adding your own com-

ments.

Executive set with expanded display 35

4. Press

{SKIP}

or [2]; IMAGEN informs you that the mes-

e has been copied or sent to the appropriate mail-

box or mailbox

Press

{CANCEL}

copy procedure;

Press messa

{SET OPTION}

e prior to sending; you receive the SEND/

COPY OPTIONS Menu:

roup;

or [3] if you want to abort the send/

or [4] if you want to tag your

To tag the message as urgent {URGENT} To tag the message as confidential {CONFIDENTL} To tag the message for confirmation {CONFIRM} To return to the previous menu {PREVIOUS} To repeat this menu

[1] [2] [3] [*] [0]

Select the attribute you want to attach to the messa by pressin

the corresponding number or softkey; you

can attach any or all of the attributes in this fashion. Select [2] from the previous menu to complete the

send/copy procedure.

MESSAGE ANNOTATION -ADDING YOUR OWN COMMENTS

You may want to add your own comments to a messa that you are copyin

or transferring to someone else's

mailbox. When you add comments, the person to whom you pass on the messa then the messa

e first hears your comments, and

Once you have added comments to the messa behave as part of the messa deletes the messa

e, she also listens to or deletes the

e. If someone listens to or

e, they

annotation.

36 Executive set with expanded display

The rewind and fast forward features, however, function

separately for the annotation and the messa

You may add more than one annotation to any sin

e (i.e. you can send the same message with different

sa annotations to other mailboxes); and you can chan messa

e annotation by rerecording it.

le mes-

e a

If you have activated the header option, and you listen to a messa contains the timeta

e that has an annotation attached to it, the header

of the message itself, not of the annotation. First you hear the header, then the annotation, then the messa

To attach an annotation

After makin

your desired selection from the COPY/SEND

Menu, you receive the ANNOTATION Menu:

[1] [2] [3} [4] [0] [*]

NOTE

Just as you can record an annotation for a mes-

e to a single mailbox, so you can add an anno-

sa tation to a add more than one annotation to a

sa If you han

Menu, your messa

roup message. However, you cannot

roup mes-

up while located in the ANNOTATION

e nonetheless will be transferred or copied. To abort a ‘send’ or ‘copy’ operation, dial [3] to exit the ANNOTATION Menu, and then [*] to exit the COPY/SEND Menu.

Executive set with expanded display 37

1. Dial [1].

You hear a recorded announcement:

messa

e clearly. Then, dial pound

2. Record your annotation, then press you receive the END OF RECORD Menu:

Please state your

(#).

{END MSG}

or [#];

To review your recorded message {PLAYBACK} To confirm and save this message in

the system To erase this message {ERASE MSG} To add to this message {ADD TO MSG} To erase this message and record a

new one To repeat this menu To exit from IMAGEN {EXIT}

3. Press

{SAVE MSG}

or [2], or hang up without pressing

{SAVE MSG}

{RERECORD}

any button. The messa

e together with your annotation is copied or

sent to the appropriate mailbox or mailbox

To delete an annotation from a message

• After recordin

{ERASE MSG}

the annotation, before saving it, press

or [3] in the END OF RECORD Menu.

[1] [2]

[3] [4] [5]

[0]

roup.

To change the annotation of a message

1. Press annotation or the messa

{COPY/SEND}

or [5] while listening to either the

e itself;

you are transferred to the COPY/SEND menu.

38 Executive set with expanded display

2. Press any one of the following:

{COPY MSG}

•

{TRANSF MSG}

•

{COPY TO GP}

•

{TRANSFER TO GP}

• The ANNOTATION Menu is now displayed.

3. Dial [1] to record a new annotation, then save the mes-

Every user to whom you have sent the messa now hear the updated annotation.

If after havin not save it or subsequently delete it, the messa will be heard as if no annotation was ever recorded.

Additional menu operations

The followin

the ANNOTATION Menu:

• Dial [0] to repeat the ANNOTATION Menu options;

• Dial [*] to return to the COPY/SEND Menu;

commands are also available when operat-

or [1] and the mailbox number;

or [2] and the mailbox number;

or [3] and the group number;

or [4] and the group number.

e will

NOTE

recorded a new annotation, you do

Executive set with expanded display 39

CALLER IDENTIFICATION (CID)

LIST, DISPLAY AND DIAL

REVIEWING CID CALLS LISTED ON YOUR DISPLAY

Lists of answered and unanswered incomin

-- supported by the Central Office for caller identification

service -- can be viewed on the display of an Executive telephone set with expanded display. The user can to between a display of caller’s names and caller’s numbers. If authorized to enter the mailbox of another extension, the user can also view that extension’s list of incomin calls. Any of the callers whose calls are displayed can be called back, simply by selectin display .

A maximum of 100 caller identification call records can be saved by each user.

the respective call from the

outside calls

outside

If the Caller Identification list, display and dial feature option is installed in your DIGITAL system, your Expanded Display appears -- in the idle state -- as shown here:

40 Executive set with expanded display

Accessing the CID list summary

When you press as shown in the display example below, includin

• the name and extension number of the telephone set

user;

• the number of ’unanswered calls’;

• the number of ’answered calls’;

• the combined number of ’all calls’;

• the current ‘display mode’ -- either ’name’ or ‘number’;

with a softkey -- to the ri of the last four elements.

Changing the desired display mode of your CID list

Each time you press the ri softkey -- in the display screen above -- the display mode will to ’name’.

le, from ’name’ to ’number’, or from ’number’ to

{CID LIST}

, a list appears on the display,

ht and to the left -- alongside each

ht or left

{DISPLAY MODE}

Selecting a five row CID list of not answered calls

If you press the ri your CID list summary display -- in the ’name’ display mode, as shown above -- a list of up to five rows of unanswered calls appears on the display -- as shown in the example below:

Executive set with expanded display 41

ht or left

{NOT ANSWERED}

softkey on

a. The title line -- at the top of the display -- shows:

• the type of calls listed -- ’not answered’;

• the number of calls of that type to the telephone set user’s extension DN;

•the pa

e number of the list.

To scroll backward or forward and view other pa

es of the list, use the [LO HI] key at the bottom of the telephone set -- by pressin

[LO ] to scroll backward, or [ HI] to scroll forward -- and view additional five row sets of unanswered calls.

b. The list shows unanswered, incomin

reverse chronolo

ical order -- that is, the last call that

, outside calls, in

arrived appears first on the list.

c. The date and time of each call and the name of the

unanswered caller are listed, unless the Caller ID information from the Central Office does not include a name

-- in which case the caller’s number will appear in the CALLER NAME column.

Placing a call from the CID list display

To place a call to the caller whose details appear in one of the lines of the call list, simply press either the ri softkey alon

side the line listing the call.

ht or left

42 Executive set with expanded display

Selecting other CID lists of calls

The operations described in Steps a, b and c under Select- ing a five row CID list of not answered calls, above, refer to CID lists of ’not answered’ calls, from the ’name’ display mode. Alternatively:

• you can also perform the same operations from the ’number’ display mode -- see to right or left

{DISPLAY MODE}

softkey under Changing

le operation of the

the desired display mode, above;

• alternatively, you can request lists of either:

’answered’ calls -- by pressing the right or left

•

{ANSWERED} or

’all calls’ -- by pressing the right or left

•

softkey;

{ALL CALLS}

softkey.

The description of the operations, displays and scrollin between list pa

es applied to the ’answered’ or ’all calls’ list alternatives are similar to those for ’unanswered’ calls, as presented above.

Accessing details of a selected call from a five row CID list display

From any of the five row CID list displays -- such as that in the above unanswered calls display example -- you can display a detail screen for any of the calls shown, by press-

•the

{detail}

softkey;

and then

•the right or left softkey alongside the desired call.

Executive set with expanded display 43

A call detail display -- for the selected call --appears, as

shown in the display example below:

a. The title line at the top of the call detail display shows:

• the type of the call selected -- ’not answered’ or ’answered’;

• the total number of calls of the selected type -- from 1 to a maximum of 100;

• the sequential number of the selected call -- in the upper ri

hthand corner.

To scroll backward or forward and view detail displays of

other calls, use the [LO HI] key at the bottom of the telephone set -- by pressin

[LO ] to scroll backward,

or [ HI] to scroll forward.

b. The five line call detail display shows the date and time

the call arrived, the name and telephone number of the callin

party and the DN of the outside line on which the

call arrived.

a. On the bottom line of the call detail display are two soft-

keys:

• pressin

{<prev>}

softkey, on the left, returns the

the

call detail display for the previous call on the list;

• pressin

{<delete>}

softkey, on the right, deletes

the the current call detail record from the Caller ID data base.

44 Executive set with expanded display

Placing a call from the CID call detail display

To place a call to the caller whose details appear in the call detail list, simply press either the ri

ht or left softkey alongside either the caller’s name or number on the CID call detail display.

REVIEWING CID CALLS FOR ANOTHER EXTENSION

If you are authorized to enter the mailbox of another extension, you can also view that extension’s list of incomin outside calls.

Once you have entered the mailbox of the other extension

-- after enterin

a correct password -- dial [#].

When you dial [#], the CID list summary of calls to the desired extension appears on the display -- as shown in the display example under Accessing the CID list sum- mary, above. You can then proceed to all the subsequent CID list, display and dial operations, as described above.

Executive set with expanded display 45

INDEXING YOUR MESSAGES

gging

IMAGEN offers you the possibility of ta

es, and sorting them into indices for future retrieval.

sa This allows you to identify and access a specific messa without havin messa

es.

You can allocate your messa

to first listen to all chronologically preceding

es to your own Personal

index, which can hold up to a maximum of 9 messa

ed 1 to 9); or to the System Index, which has a capac-

(ta ity of 128 messa

es (tagged 10 to 137).

your old mes-

To mark a message as indexed

After listenin

to a given message, you hear the LISTEN Menu as normal. You decide you would like to allocate the messa

1. From the LISTEN Menu, press

e to an index:

{OPTIONS}

or [6];

you receive the MORE LISTEN OPTIONS Menu:

To decrease speed {SLOW SPEED} For normal speed {NORMAL SPD} To increase speed {FAST SPEED To add an ID tag to this message {INDEX} To repeat this message with timetag {HEADER To return to the previous menu {PREVIOUS}

} [9]

[4] [5]

} [6]

[8]

[*]

To lower volume For normal volume To raise volume To repeat this menu

46 Executive set with expanded display

[1] [2] [3] [0]

2. Press

you hear the followin

{INDEX}

or [8];

message:

Enter a message index number between 1 and 9, or dial pound [#] for the system index.

3. Select a number between 1 and 9 -- for example, 7 -- to

the message as ‘7’ in your personal index; or

ta dial [#]; IMAGEN assi between 10 and 137, and informs you accordin

Message index <number>.

ns the message a System index number

ly:

You are returned to the LISTEN Menu.

If you attempt to assi

n a message with a personal identification number that is already in use, you receive the followin

message:

This Identification tag is taken. To reassign it to the current messa a di

e, dial [#]. To select another identification tag, dial

it between 1 and 9. To exit, dial star [*].

To retrieve an indexed message

1. Enter your mailbox, and from the MAILBOX Menu,

select [6]; you receive the MESSAGE TYPE SELECTION Menu:

2. Dial [5]; you hear the followin

announcement:

[1] [2] [3] [4] [5] [*]

You have <number> private indexed messages in your

mailbox dial pound [#] followed by the system assi cation ta

Enter the message identification tag 1 to 9, or

ned identifi-

Executive set with expanded display 47

3. Enter the appropriate private index ta

Dial [#] followed by the system index ta

ain to confirm.

, and dial [#]

IMAGEN retrieves and plays the messa

e as instructed.

You are then transferred to the LISTEN Menu.

NOTE

If you enter an identification number that does not exist, IMAGEN informs you accordin the messa

e that comes next in numerical order.

ly, and plays

If, when prompted to enter the identification number, you dial [#] twice in succession, all indexed messa

es will be played successively.

To remove a message from an index

After retrievin

and listening to the message you wish to remove from the index, you receive the MORE LISTEN OPTIONS Menu:

1. Dial [8];

you hear the followin

announcement:

To remove identification tag, dial pound (#).

2. Dial [#];

the Index ta

is removed from the message and you

are returned to the LISTEN Menu.

48 Executive set with expanded display

FORWARDING YOUR MESSAGES

TO ANOTHER LOCATION

If you know you are going to be away from your desk, you can have any messa telephone extension, outside line or pa the Follow-me Option.If you have activated the follow-me option, then after a messa low-me destination telephone rin hear a recorded announcement that you have a messa Then you enter your password and can listen to your mes-

es.

es you receive forwarded to another

er. This is called

e is left in your mailbox, the fol-

s. Upon answering, you

You can desi For example, you can have your calls forwarded to one extension durin durin so that after re automatically forwarded to another extension.

In order to activate the follow-me option, you must:

• pro

• activate the follow-me option.

Executive set with expanded display 49

the afternoon. You can also program your mailbox

ram at least one follow-me destination number; ram the start and stop times for each follow-me

number;

ram the follow-me method -- telephone, pager, or

PABX/CENTREX C.O. line -- for each number;

nate two different follow-me destinations.

the morning, and to a different extension

ular business hours your messages are

PROGRAMMING FOLLOW-ME NUMBERS

Step 1: Enter the follow-me number You can desi

nate one or two follow-me numbers, for dif-

ferent times of the day.

1. Press

{SET OPTION}

or [4] in the MAILBOX Menu;

you receive the MAILBOX OPTIONS Menu.

2. Press

{1ST FOLLOW

me number, or

{2ND FOLLOW}

or [1] to designate the first follow

or [2] to designate the second follow me number; you receive the FOLLOWME Menu:

To activate follow me by message type {ACTIVATE}

To deactivate follow me by message type {DEACTIVATE} To enter the follow me number {FLW NUMBER} To set follow me times {FLW TIME} To select the follow me method {FLW METHOD} To exit from IMAGEN {EXIT} To repeat this menu To return to the previous menu

3. Press

{FLW NUMBER}

or [3];

you are prompted to enter the follow-me number.

4. Enter the follow-me telephone number -- up to 32 di

-- and dial [#]; you remain in the FOLLOW-ME Menu.

[1] [2] [3] [4] [5]

[0] [*]

its

NOTE

Within the follow-me number, it may be necessary to include a di system may require dialin

it for seizing an outside line; your

[*] for a pause to wait

for a dial tone; or some other adjustments may be necessary. If you encounter any difficulty in activat-

a follow-me number, consult your system

in administrator.

50 Executive set with expanded display

Step 2: Program the follow-me time period

You need to pro want your messa tion.

ram the time period during which you

es forwarded to the follow-me destina-

1. Press you are prompted to enter the start and stop times.

2. Enter four di for 3:45 PM.

3. Enter four di for midni

To program follow-me in accordance with your organization’s work hours

1. Press

2. When you are asked for the start time, dial [#].

3. When you are asked for the stop time, dial [#] a

{FLW TIME}

ht.

Instead of pro times, as above, you can have your follow-me start and stop times automatically correspond to your

anization's start and end of work hours. In other

or words, calls made to your extension outside of work hours (as pre-pro be forwarded to your follow-me destination.

{FLW TIME}

or [4] in the FOLLOW-ME Menu; its for the start time -- for example, 1545 its for the stop time -- for example 0000

NOTE

ramming your own start and stop

rammed in the system) will

or [4] in the FOLLOW ME Menu.

ain.

Step 3: Select the follow me method

You can have your messa telephone, pa PABX or CENTREX. (See your system administrator for more details about this third option).

1. Press Menu.

2. Press or [2] for telephone or PABX/CENTREX C.O. line.

Executive set with expanded display 51

{PAGER}

er or to an extension configured behind a

{FLW METHOD}

or [1] for pager or press

es forwarded to either a regular

or [5] in the FOLLOW ME

{REGULAR}

{PABX/CNTRX}

or [3] for a

You have now finished programming one of the two follow-

me numbers. If you wish to pro select then

{SET OPTION}

{2ND FOLLOW

or [4] from the MAILBOX Menu, and

or [2] from the MAILBOX OPTIONS

ram a second number,

Menu, and repeat this process for the second number.

Step 4: Activate (or deactivate) the follow-me number

Once you have pro

rammed at least one follow-me num-

ber, you can activate the follow-me option.

1. Select

{1ST FOLLOW

{2ND FOLLOW}

from the

MAILBOX OPTIONS Menu.

2. Press

{ACTIVATE}

or [1];

you receive the FOLLOW ME ACTIVATION Menu:

To activate for all new messages {NEW}

To activate for EXTERNAL and URGENT messa

To activate for URGENT messages only {URGENT}

3. Select the desired option by dialin

es only

[1], [2] or [3].

{EXT & URGN}

[1] [2]

[3]

To deactivate the follow-me option

• Press

{DEACTIVATE}

or [2] in step 2, above.

ANSWERING A FOLLOW-ME CALL

Answering a follow-me call to a telephone

When you have activated follow-me for a telephone extension (re you receive a messa nal number rin

This is a recorded message for

ular or PABX/CENTREX) or external number and

e, the telephone extension or exter-

s, and you hear a recorded announcement:

<your name>".

You then hear the followin

If the requested person is present If the person is unknown If the requested person is not present now

52 Executive set with expanded display

options:

dial [2] dial [3] dial [4]

To answer the follow-me call

1. Dial [2]; you are asked to enter your password.

2. Enter your password; you hear your messa

NOTE

If you dial [3], the follow-me option is disabled. No more messa unless you activate it a

es are forwarded to that number,

ain.

If you dial [4], the system will try to reach you at this number a

e arrives.

ain, when an additional new mes-

Answering a follow-me call forwarded to a pager

When you have activated follow-me for a pa receive a messa your pa

er service, you hear a recorded announcement:

e, the pager beeps. After dialing in to

This is a recorded message for <your name

Then you hear the messa

er and you

Executive set with expanded display 53

RECORDING CONVERSATIONS

gag

IMAGEN enables you to record your telephone conversations. You must have the system administrator pro

nate the [CALL RECORD] button to operate at your

desi station.

A conversation you have recorded is stored in your mailbox, as any messa copy the recorded conversation to another mailbox or mail-

roup. (See

box

another mailbox

e is. You can, therefore, transfer or

Copying or transferring a message to

ram

Unless your system is pro recordin however, add additional recordin 30 minutes.

To record a conversation

1. Press tion; the appear on the display.

2. Press essary.

3. Press

54 Executive set with expanded display

time allotted to each call is 15 minutes. You can,

[CALL RECORD]

{ADD TIME} {ADD TIME} {END RECORD}

It is required that you advise the second party that the conversation is bein

rammed otherwise, the initial

time, for up to a total of

, while en

and

{END RECORD}

to extend the recording time, if nec-

to stop the recording.

recorded.

ed in a conversa-

softkeys

SCREENING INCOMING CALLS

The call screening feature allows you to screen external calls arrivin You hear who is callin want to answer, and which callers you prefer havin a messa

ram this feature to be operative at your station.

When the feature is operative and you receive a call, the auto attendant answers the call. Callers hear a recorded announcement, askin hear both the auto attendant and the caller's response throu call, or have IMAGEN take a messa

To screen your calls

1. Press your pro

2. When you receive a call, listen to the caller identifyin

3. To answer the call, either:

h the station speaker. You can either answer the

button li tive.

herself and decide if you want to accept the call.

• pick up the receiver;

• press

• press [SPKR].

at your station through the auto attendant.

you and decide which calls you

leave

e. You must ask the system administrator to pro-

them to identify themselves. You

rammed [CALL SCREEN] button; the

ht goes on, indicating that the feature is opera-

{ANSWER SCREEN}

;

Executive set with expanded display 55

4. To reject the call, either:

• press

{END SCREEN}

any key other than [SPKR];

• simply refrain from answering; the caller hears your no answer you can no lon call.

To stop screening your calls

• Press your pro ain;

a the button li

er change your mind and pick up the

rammed [CALL SCREEN] button

ht goes off.

;

reeting. At this stage,

56 Executive set with expanded display

MESSAGE MONITORING AND CALL

INTERCEPTION

The message monitoring feature allows you to monitor messa external callers. When messa your telephone set, each of your calls will be answered by the automated attendant, who will su leave you a messa bein and answer the call, or to have the caller leave a messa

es being recorded in your mailbox for you, by

e monitoring is activated for

est that the caller

e. Y ou can hear the message while it is

recorded and decide whether you prefer to intercept

You can pro set.

You must ask the system administrator to pro messa

To monitor your messages

1. Press your pro

ton; the button li is operative.

2. When a caller be

caller’s voice can be heard -- throu set speaker -- and you can then decide if you want to accept the call. At this sta in mute mode, so that the caller cannot hear you.

Executive set with expanded display 57

ram the monitoring time from your telephone

ram the

e monitoring feature to be operative at your station.

rammed [MESSAGE MONITOR] but-

ht goes on, indicating that the feature

ins recording a message for you, the

h your telephone

e, your telephone set will be

To intercept the call

1. To intercept and answer the call, either:

• pick up the receiver;

• press

{ANSWER SCREEN}

;

• press [SPKR].

2. To reject the call, either:

• press

{END SCREEN}

any key other than [SPKR];

;

• simply refrain from answering;

To stop monitoring your calls

• Press your pro

ton a the button li

To set the monitoring time for your calls

1. Enter your mailbox (dial the IMAGEN access code and

dial [#][#]).

2. Enter your password;

you receive the Mailbox Menu.

3. Press

you receive the MAILBOX OPTIONS Menu.

4. Dial [8];

you are asked to set the monitorin

• in multiples of 5 seconds, where dialin

ain;

{SET OPTION}

it between 1 and 9 corresponds to

a di a maximum messa 5 seconds to 45 seconds, respectively;

rammed [MESSAGE MONITOR] but-

ht goes off.

or [4];

time either:

e monitoring time of

• to be unlimited.

58 Executive set with expanded display

5. Dial either:

•the di monitorin

it -- [1] to [9] -- for the desired respective

time;

• [#] -- for unlimited monitoring time;

the auto attendant responds with an announcement of the selected monitorin

time; for example:

• if you dialed [1] -- “five seconds”;

• if you dialed [9] -- “forty five seconds”;

• if you dialed [#] -- “unlimited”;

if no settin

is defined, the default monitoring time is 10

seconds.

Executive set with expanded display 59

DIALING ASSISTANCE

FOR OUTSIDE CALLERS

Outside callers who do not know the extension number of the person they wish to reach have three different types of assistance available to them:

Dial by Name enables them to reach the person by dialin a few letters of their name.

Extension Assistance plays recorded announcements of extension numbers.

Single Digit Dialing allows the caller to reach a prepro-

rammed extension by dialing one digit.

NOTE

A person callin use all three of these options, if she first exits the system and then dials the outside IMAGEN telephone number.

DIAL BY NAME

An outside caller answered by the Auto Attendant Dial by Name (ADBN) can reach an extension by dialin of the extension owner, instead of the extension number. The caller dials the first few di name, usin

the standard DTMF telephone dialpad.

from inside the system may also

the name

its of the extension owner's

60 Executive set with expanded display

To dial by name

1. Dial the IMAGEN telephone number; you hear the followin

To call an extension

options:

Dial [1] and the extension no.

To leave a message To dial by name To conduct an interview To use single digit dialing To ask for extension assistance To ask for operator assistance To disconnect

Dial [2] and the mailbox number

Dial [3] Dial [4]

Dial [5], [6], [7] or [8]

Dial [9] Dial [0]

Dial [*]

2. Dial [3]; you hear a recorded announcement:

Dial the first “X” letters of the subscriber's name, using a standard dialpad

“X” in the announcement is the pro

rammed maximum

number of letters -- up to six.

• For the letter Q dial [7].

• For the letter Z dial [9].

• To complete the entry dial [#].

• For the operator dial [0].

3. Dial the first letters of the name and dial [#]; what happens next depends on whether or not the letters you dial match a name in the dial by name directory.

• If the letters you dial match a name -- and only one name -- from the directory; the system dials the extension;

• If the letters do not match any name in the directory, you hear a recorded announcement:

have dialed is not listed in our directory

The name you

;

Executive set with expanded display 61

• If the letters match several possible names, you are

iven a choice of which name you want to dial. For example, if you want to reach Jack Brown, dial BR and [#], you hear a recorded announcement, you the first name in the directory that starts with BR:

iving

There are several subscribers with that name. Please select one of the followin

•

BOB BROWN at extension 455 Dial

[1]

•

Dial [2] to play the next name

•

Dial

•

Dial

•

to transfer to that extension

[0]

for the operator

[*]

for the previous menu

;

names:

;

You continue dialin want to reach. Then dial [1].

The Dial By Name feature is also available to internal users in the followin

• When leavin

• When copyin another mailbox.

EXTENSION ASSISTANCE

Extension Assistance is a recorded announcement that provides the extension numbers of various departments in your or

The primary extension assistance announcement can list a series of departments -- for example:

• For personnel dial [1];

• For sales and marketin

anization.

[2], until you hear the name you

NOTE

situations:

a message for another mailbox;

or transferring a message to

dial [2].

62 Executive set with expanded display

The secondary extension assistance announcement gives

the extension numbers of various people in the department. For example, if you dialed [1] for personnel you

ht then hear an announcement similar to:

• For Jane Smith dial 13489

• For John Smith dial 15679 When a callers hear the extension number of the person

they wish to reach, they can either,

• Dial [1] and the extension number; or

• Dial [2] and the mailbox number; they can then leave a messa

e after the tone sounds.

SINGLE DIGIT DIALING

Certain extensions as desi dialed directly, if pro

rammed accordingly. The outside caller hears a recorded announcement listin sions, and dials a sin

nated in the system can be

these exten-

le digit, rather than dialing the exten-

sion number or name of the extension owner. The di

sin pro

its [5], [6], [7], and [8] are commonly allocated for

le digit dialing, but your system administrator may have

rammed your system differently.

OPERATOR ASSISTANCE

In those cases where an operator position has been pro-

rammed into the system, an external user can choose to

be connected to the operator:

1. Dial the IMAGEN telephone number.

2. Dial [0] to select the Operator Assistance option. Additionally, if you had selected [2] to leave a messa

and then chan

e your mind before the message-record announcement concludes, you can dial [0] to have your call transferred to the operator.

Executive set with expanded display 63

PROGRAMMED INTERVIEW

g g

If the system administrator has programmed this feature, it conducts a recorded interview with an outside caller.

For example, the system administrator can pro interview that takes orders over the phone. The recorded interview questions mi address, what product they want to order, what size, what color, etc. and how they want to make payment. The answers are recorded. The interview consists of a maximum of ei messa

To conduct an interview

1. Dial the IMAGEN telephone number;

you hear the main openin instruction to dial [4] for the interview (for example,

ht interview questions, followed by a closing

e to the caller.

you want to order a catalo

2. Dial [4];

you hear the first interview question.

3. Answer the question and dial

have finished your answer, or simply wait for the allotted time to pass; you hear the next question.

4. Answer the rest of the questions, until you hear the

closin

message.

ht ask the customer her name and

reeting, which includes an

item, dial

[#]

[4]).

to indicate that you

ram an

64 Executive set with expanded display

NOTE

g g

Your system administrator may pro different interviews into the system. If there is more than one interview, the main openin tains dialin interviews. For example,

[7].

dial

Once the caller has dialed into the desired interview, it is conducted as above.

instructions for accessing the different

To order a catalog item,

To request billing information, dial

ram up to nine

reeting con-

[8].

Executive set with expanded display 65

FOREIGN LANGUAGE

guag

g g

ging

ANNOUNCEMENTS

IMAGEN offers you the option of havin

ate in lan If this option has been installed in your system your system

administrator can pro people callin announcements and instructions in up to ten different lan-

es.

It is possible to pro options and announcements in a forei incomin

System announcements and instructions are in En unless otherwise pro tor, in which case the main openin caller with an option for chan

es other than English.

ram your mailbox so that you and

your mailbox have a choice of hearing

ram a mailbox so that its owner hears

callers hear them in English.

rammed by the system administra-

the language.

your mailbox oper-

n language, while

lish

reeting provides the

66 Executive set with expanded display

DIALING OUT WITH CUSTOMIZED

DIRECTORIES

An optional software package called the Electronic Business Card is available with IMAGEN. It enables the sys-

tem administrator to define special dialin that directory lists of your customers or clients appear on your display. You can dial the extension of the person you want, simply by pressin For information on how to define and maintain personal customized directories, see the Electronic Business

Card Installation & Programming Manual.

CUSTOMIZED DIAL BY NAME DIRECTORIES

The system administrator can establish any kind of directory that is useful to your or pliers, pro directory into the system. These directories are called System Dial by Name Directories (SDBN). They can be either internal directories -- of extensions within your or tion, or external directories -- of extensions outside of your or

overnment agencies, or products. They can also

ram more detailed information about each entry in a

anization.

the softkey next to their name.

anization, such as lists of sup-

directories, so

aniza-

{DIRECTORY}

The idle state display, but is active only if one or more directories have been defined in your system, and your telephone has been pro wise, there is no response when you press

Executive set with expanded display 67

softkey appears on your telephone's

rammed to use at least one directory. Other-

{DIRECTORY}

To dial out using a customized directory

1. Press

{DIRECTORY}

; a list of defined directories appears, as in the example below:

2. Press the softkey for the desired directory (in this exam-

{EXTERNAL}

ple a list of alphabetical ran

);

es appears:

68 Executive set with expanded display

3. Press the softkey for the alphabetical range that

includes the name of the person you want to call (in this example Frost); a list of names appears:

EXTERNAL P - 02

FLEMINGTO N FLORAND EST FROST JAMES GERROLD BIL GETTYS RHO D

<Prev>

4. You can use the [<LO HI>] key to pa

GIMBERLY W I GOBART JOAN GOLDAN SEYM GORDAN PAUL GORRINSON F

e through the

names in that particular directory.

5. Press the softkey adjacent to the desired name (in this example Frost James); the system dials the first number in his directory listin

If you want to see additional details about this entry: Press {

FROST

{

detail

} and then the softkey for the name, e.g.

}; the listing details, if any are available, for the

party appear:

6. Press the softkey next to the number you want to dial; the system dials the number.

Executive set with expanded display 69

FEATURE HELP

Feature Help is part of the Electronic Business Card optional software packa instructions on how to operate many di tures.

If you have the Electronic Business Card option and its Feature Help directory, you can access Feature Help, as follows.

To access and use Feature Help

e. It is a directory containing

ital system fea-

1. Press the idle state display; a list of defined directories appears -- includin ture Help directory -- as in the example below:

70 Executive set with expanded display

{DIRECTORY}

softkey on your telephone's

the Fea-

2. Press

a list of alphabetical ran appears:

{FEATURE HELP}

If the version of the Electronic Business Card option installed in your DIGITAL system is lower than Release 6, the place of the phone's idle state display shown above.

In that case, the Feature Help can be accessed by simply pressin

iven in steps 1 and 2 above -- and the list of alphabetical ran appears, as shown in the screen example above.

{CID LIST}

{HELP}

es of the names of features

;

es of the names of features

NOTE

{HELP}

softkey may appear in

softkey shown on the tele-

-- instead of the procedure

Executive set with expanded display 71

3. Press one of the softkeys; the corresponding alphabeti-

cal ran

e is displayed. For example, if you press the softkey next to ALARMDND, all of the features that fall in that alphabetical

e are displayed:

ran

You can scroll throu tures by usin upper ri

e you are on.

the [<LO HI>] key. The number in the

ht-hand corner of the screen indicates which

h the entire alphabetical list of fea-

4. Press the softkey next to the name of the feature for which you want more information; the operatin

procedure for that feature appears on the screen. For example, if you press the the operatin

procedure for Automatic Redial appears:

{AUTOMATIC R}

softkey ,

72 Executive set with expanded display

A page number appears in the upper right-hand corner.

If an operatin

e, the number displayed after the feature name indi-

procedure consists of more than one

cates this. For example, 01/2 means this is pa out of two. You can use the [<LO HI>] key to scroll throu the operatin

procedures.

To return to the previous screen at any stage:

• Press

{prev}

e one

h all of

Executive set with expanded display 73

ADVANCED IMAGEN

SUBSCRIBER FEATURES

This section contains a description of a number of more advanced mailbox features. If you prefer, each of these features can also be pro administrator, on the dedicated IMAGEN Personal Computer.

AUTOMATIC COPYING OF UNHEARD MESSAGES

If a number of employees in your or same type of calls, IMAGEN can see to it that they receive each other's messa messa

o unattended, can be automatically passed on to another collea Automatic Copyin

e left for an absent employee that may otherwise

ue for handling. This IMAGEN feature is called

of Unheard Messages

rammed for you by your system

anization handle the

es as well. In this way, an important

For instance, if you deal with ur messa minutes automatically copied into one of your collea mailbox. On the other hand, someone who deals with less ur ied unless they have been in their mailbox for over a day.

Once you have pro your mailbox at re a new messa that messa mailbox. All subsequent new messa automatic-copy mailbox, until you enter your own mailbox and listen to your messa

74 Executive set with expanded display

es that have been in your mailbox for more than 15

ent matters may prefer not to have their messages cop-

rammed this feature, IMAGEN checks

ular intervals. If you have not listened to

e within the amount of time you specified,

e is copied into the designated automatic-copy

es.

ent matters, you may want

es are copied into the

ues'

To program your mailbox to automatically copy

unheard messages

1. Dial [4] in the MAILBOX Menu; you receive the MAIL-

BOX OPTIONS Menu.

2. Dial [7] -- Auto-copy; you are transferred to the AUTO

COPY Menu:

To select the auto-copy destination {DESTINATIO} To select the auto-copy time period {TIME}

For non-urgent messages {NON-URGENT} For private messages {CONFIDENTL} For common messages {COMMON} To return to the previous menu {PREVIOUS}

[1] [2] [3] [4] [5] [*]

3. Press

{DESTINATIO}

or [1] to indicate the auto-copy destination, then enter the appropriate mailbox number; you are returned to the AUTO COPY Menu.

4. Press which messa

{TIME}

or [2] to specify the time period after

es in your mailbox will be copied to the auto-copy destination. Enter the time period in HH:MM format (e.

. for 15 minutes, dial [0], [0], [1], [5]).

You are returned to the AUTO COPY Menu.

NOTE

The time period you desi of 15 minute intervals (e.

nate must be a multiple . 15 minutes, 45 min-

utes, 1 hour).

5. Press or

{NON-URGENT}

{COMMON}

or [3],

{CONFIDENTL}

or [4],

or [5], to select the type of message for which you want to activate (or deactivate) the auto copy feature.

6. Dial [1] to activate (or [2] to deactivate) the feature for that messa

e type.

You are returned to the AUTO COPY Menu.

7. Repeat steps 5 and 6 if you want to activate (or deactivate) auto-copy for additional messa

e types.

Executive set with expanded display 75

Copies of all messages forwarded to another mailbox by

this feature remain in the source mailbox. In addition, mes-

es copied to the automatic-copy mailbox will NOT be

sa on-forwarded to other mailboxes in the event that they are unheard by your collea

ue as well.

DEFINING A PERSONAL DISTRIBUTION GROUP

In addition to mailbox

roups, which are programmed by the system administrator, you can also define your own personal distribution

es. A personal group can consist of up to eight member

roup for sending out common mes-

mailboxes. Subject to this size limitation, you can add and delete mailboxes at will. Only one personal distribution

roup can be defined per mailbox.

To add mailboxes to your personal distribution group

1. Dial [4] in the MAILBOX Menu; you receive the MAIL-

BOX OPTIONS Menu.

2. Press

{DIST. LIST}

or [6] for the Private distribution list option; you are transferred to the DISTRIBUTION LIST Menu:

To insert a new member {INSERT} To move to the next member {NEXT}

To delete the current member {DELETE} To return to the previous menu {PREVIOUS}

3. Press

{INSERT}

or [1] and then enter the mailbox number of the first member or the mailbox the mailbox is added to your personal

[1] [2] [3] [*]

roup number; roup, and you

are returned to the DISTRIBUTION LIST Menu.

4. Repeat step 3 for as many mailboxes as you wish to add to your If you attempt to add a member to the full, you hear the messa

76 Executive set with expanded display

roup.

roup when it is

Your distribution list is full

To delete Mailboxes from your personal

distribution group

1. From the MAILBOX OPTIONS Menu, press

LIST}

you hear the announcement

ber is <Mailbox number>

2. Press

Press throu to when you reach a mailbox you wish to delete. The current member mailbox is deleted and you are returned to the DISTRIBUTION LIST Menu.When you have deleted all members of your distribution you hear the announcement

or [6] to access the DISTRIBUTION LIST Menu;

The current member num-

{DELETE}

{NEXT}

h the other mailboxes in your group, and dial [3]

or [3] to delete the current member

or [2] (repeatedly if necessary) to scroll

Your distribution list is

{DIST.

roup,

empty.

To send a message to your personal distribution group, dial [0] when IMAGEN asks you to enter the mailbox

roup number. See the section titled

sage for a mailbox group

for more details.

Leaving a mes-

PROGRAMMING AUTOMATED ATTENDANT SERVICE FOR YOUR MAILBOX

The Auto attendant service feature allows you to take full advanta enables you to determine how incomin extension will be handled in the event of a ‘busy’ or ‘no answer’ response, whether durin hours.

Executive set with expanded display 77

e of the IMAGEN Auto attendant facility. It

calls to your

daytime or nighttime

By proceeding through a series of menus, you can specify:

• the conditions under which you want the Auto attendant to operate;

• the types of calls and times at which mailbox forwardin instructions will apply;

• whether callers should be forwarded internally or externally, or

iven the option to leave a message.

A. Select a Department Secretary

You can desi tary’, whereby an incomin

nate an extension as ‘Department Secre-

caller who has reached your mailbox and dials [0] to connect to the operator, will be directed to this specified extension for assistance.

To define an extension as the Department Secretary

1. Dial [4] in the MAILBOX Menu; you receive the MAIL-

BOX OPTIONS Menu.

2. Press

{AUTO ATT}

or [3] to select the Auto Attendant Service option; you receive the AUTOMATED ATTENDANT Menu:

To program the department secretary {SECRETARY} To program automated attendant service {ATT SERVIC}

To program call forwarding for all calls {ALL FRWARD} To program call forwarding for specific

calls To return to the previous menu {PREVIOUS}

3. Press

{SECRETARY}

or [1]

{SPEC FRWRD}

[1] [2] [3] [4]

[*]

you are prompted to enter the number of the extension to serve as Department secretary.

4. Enter the extension number, then dial [#]; you are returned to the AUTOMATED ATTENDANT Menu.

78 Executive set with expanded display

B. Select the Auto attendant method of operation

for your mailbox

You can choose one of the followin modes for dealin

Internal --

• incomin ‘busy’ or ‘no answer’ response, calls are handled accordin described below).

with incoming calls:

The Auto attendant initially transfers all

calls to your internal extension. If there is a

to mailbox forwarding instructions (as

three Auto attendant

External

• incomin (which must be activated). If there is a ‘busy’ or ‘no answer’ response, calls are handled accordin box forwardin

None

• extension. In this case, if the Auto attendant feature is operational in your system, incomin your extension are handled accordin forwardin If not, incomin ment statin able, and are returned to the MAIN Menu.

To select the desired Auto attendant method of operation

1. From the AUTOMATED ATTENDANT Menu, select

{SERVICE}

you are prompted to choose the Auto attendant mode you require.

2. Press

{NO}

You are returned to the AUTOMATED ATTENDANT Menu.

-- The Auto attendant initially transfers all calls to your external Follow-me location

to mail-

instructions.

-- The Auto attendant will not operate for your

calls intended for

to your mailbox

instructions.

callers are greeted with an announce-

that the requested extension is unavail-

or [2];

{INTERNAL}

or [3].

or [1],

{EXTERNAL}

or [2], or

Executive set with expanded display 79

C. Program the call handling method for all no answer/

busy calls

You can determine how all incomin dled if your extension is busy or there is no answer. There are several options available:

Default

• in IMAGEN play the re either with or without offerin ‘camp on’ to your extension.

Record

• your mailbox.

Unscreened transfer

• camped on to your extension.

Follow me

• either your first or second pre-pro number (which must be activated). If you have two follow-me numbers, you can choose the ‘Both’ option, whereby calls are forwarded to your second number in the event that the first follow-me is deactivated or the first follow-me subscriber is busy or not answerin

Internal forward

• where calls will be forwarded on either a screened or unscreened basis.

-- You can decide to have calls handled accord-

to the tenant programming for your system; or have

ular BUSY/NO ANSWER menu,

-- The caller is asked to leave a message in

-- The caller is automatically

-- You can choose to have calls forwarded to

-- Select an internal extension number

calls are to be han-

the caller the option to

rammed follow-me

80 Executive set with expanded display

To program the no answer/busy call handling method

for all calls

1. From the AUTOMATED ATTENDANT Menu, select [3]; you are transferred to the OPERATION Menu:

To select the Default option {DEFAULT} To select the Record option {RECORD}

To select the Unscreened Transfer option

To select the Follow-me option {FOLLOW-ME} To select the Internal Forward option {INT FRWARD} To return to the previous menu {PREVIOUS}

2. Choose the desired call handlin

• If you press

{RECORD}

or [2], or

{UNSCRN}

method.

{UNSCRN}

your selection is saved, and you are returned to the AUTOMATED ATTENDANT Menu.

• If you press to select a Press

{ENABL CAMP}

{DEFAULT}

Default

option.

or [1] -- you are prompted

or [1] for the BUSY/NO

ANSWER menu with a camp-on option. Press

ABL CMP}

without a camp-on option. Press [3] for re

or [2] for the BUSY/NO ANSWER menu

{TENANT PRG}

ular tenant programming. After making your selection, you are returned to the AUTOMATED ATTENDANT Menu.

• If you press to select a

{FOLLOW ME}

Follow-me

option. Press

or [4], you are prompted

or [1] to direct calls to your first follow-me number. Press

{2ND FOLLOW}

second follow-me number. Press

or [2] to direct calls to your

{BOTH}

select the ‘Both’ option, as described above. After makin

your selection, you are returned to the

AUTOMATED ATTENDANT Menu.

[1] [2] [3]

[4] [5] [*]

or [3],

{DIS-

{1ST FOLLOW}

or [3] to

Executive set with expanded display 81

• If you press

to enter an asked to select either calls forwarded on a screened basis, or

{UNSCREENED}

an unscreened basis. After makin you are returned to the AUTOMATED ATTENDANT Menu.

D. Program the no answer and busy call handling

method for specific types of calls

You may decide you would prefer certain incomin arrivin different manner to that pro can distin answer’ response, and between those calls arrivin Auto attendant (includin dialed calls), and those arrivin system.

at particular times of day or night to be handled in a

uish between calls that receive a ‘busy’ or ‘no

{INT FRW ARD}

or [5], you are prompted

internal extension number

{SCREENED}

or [2] to have them forwarded on

rammed in Part C, above. You

Dial by Name and Single digit

directly via the DIGITAL

or [1], to have

your selection,

. You are then

calls

via the

Followin pro

Auto attendant Day no answer

• unanswered calls that arrived via the Auto attendant durin

Auto attendant Night no answer

• unanswered calls that arrived via the Auto attendant durin

Auto attendant Day busy

• that arrived via the Auto attendant durin time hours and received a busy si dled.

Auto attendant Night busy

• that arrived via the Auto attendant durin ni handled.

82 Executive set with expanded display

are the six categories of calls for which you can

ram different call handling options:

-- you can decide how

(system) daytime hours should be handled.

-- you can decide how

(system) nighttime hours should be handled.

-- you can decide how calls (system) day-

nal, should be han-

-- you can decide how calls (system)

httime hours and received a busy signal, should be

•

System Forward no answer

-- you can decide how unanswered calls that arrived via the DIGITAL system should be handled.

System Forward Busy

•

-- you can decide how calls that

arrived via the DIGITAL system and received a busy

nal, should be handled.

To program the no answer and busy call handling method for specific types of calls

1. From the AUTOMATED ATTENDANT Menu, select [4]; you are transferred to the FORWARD Menu:

To program Auto attendant Day no answer

To program Auto attendant Night no answer

To program Auto attendant Day busy {DAY BUSY} To program Auto attendant Day busy {NIGHT BUSY} To program System Forward no answer {SYS NO-ANS} To program System Forward no answer {SYS BUSY}

2. Choose the cate

ory of call that you wish to program;

{DAY NO-ANS}

{NGT NO-ANS}

you are transferred to the OPERATION Menu.

3. Proceed to select a call handlin

method, as in step 2 of Part C, above; you are returned to the FORWARD Menu, where you can pro are not required to pro

ram further categories if you so desire. (You

ram all six categories).

NOTE

The

Unscreened transfer

available for the two System Forward cate

4. When you have finished pro call cate

ories, dial [*] to exit the FORWARD Menu.

call handling option is not

ories.

ramming any or all of the

[1]

[2]

[3] [4] [5] [6]

Executive set with expanded display 83

IMAGEN AT A GLANCE

To Enter Your Mailbox

At your extension

1. Enter the IMAGEN access number;

2. Dial [#] twice;

3. Enter your password (if applicable).

From another extension

1. Enter the IMAGEN access number;

2. Dial

3. Enter your Mailbox Number;

4. Enter your password (if applicable).

From outside the system

1. Dial the IMAGEN telephone number;

2. Dial [#];

3. Enter your Mailbox Number;

4. Enter your password (if applicable).

[#]

;

84 Executive set with expanded display

The follo wing procedures assum e you h ave accessed

our IMAGEN m ailbox:

RECORD YOUR NAM E

RECORD YOUR M AILBOX GREETING

RECORD YOUR BUSY GREETING

RECORD YOUR SPECIAL GREETING

RECORD YOUR INTERNAL GREETING

TO CHANGE YOUR PASSWORD

-- rec o rd yo u r n a m e --

--enterupto12digits . (If less, finish by pressin

ree ting--

# 2

)--

TOLEAVEAMESSAGE

-- ma ilbox number, m essage--

Executive set with expanded display 85

TOLEAVE A ME

SAG

-- mailbox num ber, m essage--

TO LEAVE A PRIVATE MESSAGE

EWITH

NFIRMATION

6 3

-- mailbox num ber, m essa

TO LEAVE AN URGENT MESSAG E

-- mailbox num ber, m essa

TO LEAVE A FUTURE D ELIVERY MESSAG E

-- mailbox num ber, m essa

day (2 di

TO LEAVE A MESSAGE FOR A MAILBOX GROUP

TO LISTEN TO YOUR NEW M ESSAGES

its) , time ( 4 d igits, 24 hr. form at)

-- mailboxgroup nu mber, message--

e--

# 2

TO ACTIVATE M ESSAGE HEADER FEATURE

--month(2di

its )

4 14

86 Executive set with expanded display

Executive set with expanded display 87

88 Executive set with expanded display

OREC

RD AN ANNOTATIONANDTHEN

SAG

PY THE ME

ORECORDANANNOTATIONANDTHENTRANSFERTHEMESSAGE

2 1 2

-- mailbox num ber -- -- annotation --

-- mailbox num ber -- -- annotation--

Executive set with expanded display 89

THIS PAGE INTENTIONALLY LEFT BLANK

90 Executive set with expanded display

Telrad ImaGEN User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

WHAT IS IMAGEN?

BASIC CONCEPTS

WHAT IS A MAILBOX?

SOFTKEYS

MENUS

YOUR PASSWORD

TYPOGRAPHIC CONVENTIONS

GENERAL FUNCTION KEYS

WHAT CAN YOU DO WITH IMAGEN?

ACCESSING IMAGEN

ENTERING YOUR MAILBOX

RECORDING YOUR NAME AND PERSONAL GREETINGS

CHANGING YOUR PASSWORD

LEAVING MESSAGES

LEAVING ORDINARY MESSAGES

LEAVING SPECIAL TYPES OF MESSAGES

To tag a message with a special attribute

MODIFYING THE DATE AND TIME OF A FUTURE DELIVERY MESSAGE

LEAVING A MESSAGE FOR A MAILBOX GROUP

RECEIVING MESSAGES

LISTENING TO YOUR MESSAGES

VIEWING THE CONTENTS OF YOUR MAILBOX

REVIEWING CONFIRMATION MESSAGES

RECOVERING A MESSAGE THAT YOU HAVE DELETED

REPLYING TO A MESSAGE

COPYING OR TRANSFERRING A MESSAGE TO ANOTHER MAILBOX

REVIEWING CID CALLS LISTED ON YOUR DISPLAY

REVIEWING CID CALLS FOR ANOTHER EXTENSION

INDEXING YOUR MESSAGES

PROGRAMMING FOLLOW-ME NUMBERS

ANSWERING A FOLLOW-ME CALL

RECORDING CONVERSATIONS

SCREENING INCOMING CALLS

DIAL BY NAME

EXTENSION ASSISTANCE

SINGLE DIGIT DIALING

OPERATOR ASSISTANCE

PROGRAMMED INTERVIEW

CUSTOMIZED DIAL BY NAME DIRECTORIES

FEATURE HELP

AUTOMATIC COPYING OF UNHEARD MESSAGES

DEFINING A PERSONAL DISTRIBUTION GROUP

PROGRAMMING AUTOMATED ATTENDANT SERVICE FOR YOUR MAILBOX

IMAGEN AT A GLANCE