Telrad EmaGenSys Unified Messaging System User Guide

Download

Unified Messaging System

System Manual

Catalog No. 76-110-0887/0 Issue 1

Catalog No. 76-110-0887/0

Release 1.0

Issue 1

Unified Messaging System

System Manual

Telrad Tenecss Inc.

Woodbury, New York

NOTICE

This publication refers to the Telrad tem, Release 1.0, Issue 1, connected to any of Telrad’s

telephone systems , Releases SB 7/ D B7/LB7, as of February 2002. Telrad Tenecs, Inc. reserves the right to modify the equipment and soft-

ware described herein w ithout prior notice. However, changes made to the equipmen t or to the s of tware descr ibed he r ein do not nece s sa rily render this publication invalid.

maGEN

Unified Messaging Sys-

unit

family of

This I s s ue 1 of the rad Tenecs, Inc. employees only, and may not be distributed or repro-

duced, wholly or in part, without written permission from Telrad Tenecs, Inc.

maGEN

NOTE ON PRONUNCIATION

" "e "e

unit

maGEN" Manager"

System Manual is for internal use by Tel-

is pronounced: yoo - nit - ee.

is pronounced: ee - ma - jen.

is pronoun ced : ee - man - a - jer.

Telrad Tenecs Inc.,

Woodbury, Ne w York

CONTENTS

Section 1 INTRODUCTION

1.1 MANUAL SCOPE....................................................................................... 1-1

1.2 STRUCTURE OF THE MANUAL...............................................................1-1

1.3 INTENDED AUDIENCE ............................................................................. 1-3

1.4 APPLICABLE DOCUMENTATION.............................................................1-3

1.5 TYPOGRAPHICAL CONVENTIONS ......................................................... 1-4

Section 2 SYST E M O VE RVIEW

2.1 GENERAL..................................................................................................2-1

2.2 PRODUCT PROFILE................................................................................. 2-1

maGEN

2.3

2.3.1 The

2.3.2 The

2.3.3 OCD cards in the system cabinet......................................... ............2-6

SYSTEM HARDWARE............................................................. 2-5

maGEN

-PC ........................................................................... 2-5

Voice Mail cards......................................................2-5

maGEN

2.4

Section 3 INSTALLATION

3.1 GENERAL..................................................................................................3-1

3.2 INSTALLATION PLANNING .................. ....................................................3-1

3.3 INSTALLATION PREPARATIONS.............................................................3-2

3.3.1 Reading the documentation...................................... .......................3-2

3.3.2

3.3.3 OCD card preparation.......... ................................. ........................... 3-2

3.3.4

3.4 OPTIMAL COMMUNICATION PORT PROVISIONING.............................3-3

3.4.1 General ..................... .... ........... ................................. .... ........... ........3-3

3.4.2 Communication requirements per feature.......... ..............................3-4

3.5 CRITICAL DISTANCES ................. ............................................................3-4

3.6 REQUIRED CABLES................................................................................. 3-4

3.6.1 Data cable(s) from the

3.6.2 Audio cable(s) from the

3.7 HARDWARE INSTALLATION PROCESS................................................. 3-6

3.8 INSTALLING

IN THE

3.8.1

3.8.2

SYSTEM FEATURE OVERVIEW............................................ 2-7

maGEN

-PC printed circuit cards.................................................. 3-2

voice mail ports definition ...............................................3-3

maGEN

voice mail card jumper settings ......................................3-6

voice mail card insertion.................................................3-7

VOICE MAIL CARDS

-PC...............................................................................3 -6

-PC to the OCD card(s)...............3-4

-PC to the OCD card(s)............. 3-5

iii

CONTENTS (Continued)

3.9 SYSTEM PREPARATION AND CONNECTIONS TO

3.9.1 Mounting a MIM on an OCD card .................................................... 3-8

3.9.2 Inserting an OCD card into the system cabinet......... .....................3-10

3.9.3 Completing the data connection..................................................... 3-11

3.9.4 Performing the audio connection ............ ........... ............................ 3-12

3.10 ADDITIONAL STEPS BEFORE ACTIVATING

3.11 POWER CABLING.................................................................................3-16

3.12 MAIN DISTRIBUTION FRAME (MDF) CROSS CONNECTS................ 3-16

3.13 PBX SOFTWARE CONSIDERATIONS..................................................3-17

3.13.1 Setting up the PBX to accommodate

3.14 INSTALLING THE

3.15 QUICK STEPS FOR SOFTWA RE INSTALLATIO N .......... .....................3-18

3-16 CHECKLIST...........................................................................................3-19

3.17 CHECKING CABLING............................................................................3-20

3.18 CHECKING PRINTED CIRCUIT CARDS.............................................. 3-20

3.19 CHECKING SYSTEM CABINET TO MDF CONNECTIONS..................3-20

maGEN

SYSTEM................................................. 3-18

maGEN .......................3-17

maGEN

.............. 3-8

.....................3-15

3.20

3.21 INSTALLATION INSTRUCTIONS FOR ADDING ELEMENTS TO

THE

and applet ..................................................................................... 3-28

3.22

INSTRUCTIONS ..................................................................................... 3-30

3.23

INSTRUCTIONS ..................................................................................... 3-32

maGEN

3.20.1

3.21.1 How to add voice ports.................................................................3-28

3.21.2 How to add fax ports .................................................................... 3-28

3.21.3 How to add modem...................................................................... 3-28

3.21.4 How t o add Unified messaging Pus h, POP, IMAP

3.21.5 How to add TTS ........................................................................... 3-39

3.21.6 How to add Speech Recognition...................................................3.30

maGEN

3.22.1 Back up option .............................................................................3-3 0

3.22.2 Restore option..............................................................................3-3 1

maGEN

3.23.1 To view your current syste m version ............................................ 3-22

3.23.2 Connect to the

3.23.3 Ext ract and upgrade .....................................................................3-3 2

3.23.4 Verify correct system v ersion ....................................................... 3-33

SYSTEM DETAILED INSTALLATION INSTRUCTIONS.......3-21

maGEN

Voi ce Mail ful l instal l atio n -- version 9........... ........... ...3-21

SYSTEM........................................................................ 3-28

SYSTEM DETAILED BACKUP AND RESTORE

SYSTEM DETAILED VER SION UPGRADE

maGEN

voice mail with FTP............................. 3-22

Section 4 OPERATION

4.1 GENERAL.................................................................................................. 4-1

4.2 CONVENTIONS......................................................................................... 4-1

4.3 GENERAL RULES.....................................................................................4-1

4.3.1 System Prompts............................................................................... 4-1

CONTENTS (Continued)

4.3.2 No Response from the user ............................................................. 4-1

4.3.3 Too many Errors ........................................................... ...................4-2

4.3.4 Allowable time between key entries................................................. 4-2

4.3.5 Use of the # key to terminate an entry ............................................. 4-2

4.3.6 Use of the * key................................................................................ 4-2

4.4 FIRST-TIME USER TUTORIAL ................................................................. 4-3

4.5 DIRECTORY TREE.................................................................................... 4-3

Section 5 SYSTEM ADMINISTRATION

5.1 GENERAL.................................................................................................. 5-1

5.2 CONNECTING TO

5.2.1 Data Connection .............................................................................. 5-1

5.2.2 Modem Connection.......................................................................... 5-2

5.2.3 Null- Modem Connection.................................................................. 5-4

5.3 ftp Access................................................................................................... 5-4

maGEN T3Adm ..............................................................................5-5

5.4

5.4.1 Logging in – “telnet” ............. ............................................................ 5-5

5.4.2

5.4.3 Service..................................................................................... ........ 5-6

5.4.4 Network configuration -- option 4 ..................................................... 5-7

5.4.5 System Backup -- option 5...............................................................5-7

5.4.6 System Monitor -- option 6............................................................... 5-8

5.4.7 A1 Info -- option 7............................................................................. 5-8

5.4.8 Verify Installation -- option 8............................................................. 5-8

5.4.9 Shut down -- option 9................... .................................................... 5-8

5.4.10 Extra stuff -- option 10.................................................................... 5-8

5.4.11 Import/Export Data Base................................................................5-9

5.4.12 Select PBX..................................................................................... 5-9

5.4.13 Configure voice card board............................................................ 5-9

5.4.14 Define modem.............................................................................. 5-10

5.4.15 Configure Fax............................................................................... 5-10

5.4.16 Ins t alling the Fax so f tware ............................................................5 -11

maGEN T3

maGEN

adm options .............. ................................................. 5-5

.................................................................... 5-1

5.5

maGEN MONITOR.......................................................................5-11

maGEN CONTROLLER...............................................................5-12

5.6

maGEN SYSTEM MESSAGE CALL RECORDING (SMDR)....... 5-12

5.7

5.7.1 Accessing SMDR Reports.............................................................. 5-12

5.7.2 Generating a report........................................................................ 5-12

5.7.3 Costing of calls.................................... ...........................................5-13

Section 6

6.1 THE

6.2 THE

6.3 TO USE THE

6.4 NAVIGATING THE SYSTEM.................................................................... 6-2

maGEN

WEB CONTROLLER

WEB CONTROLLER SCREEN.......... .............................. 6-1

WEB ADMINISTRA TIO N UTILITY.................................... 6-1

maGEN

WEB CONTROLLER.......................................... 6-1

CONTENTS (Continued)

Section 7

7.1 GENE R AL

7.2 SITE -- GENERAL INFORMATION............................................................ 7-2

7.3 THE SITE SETTINGS SCREEN................................................................ 7-5

7.4 PARAMETERS ON THE SITE --> SETTINGS SCREEN........................... 7-5

7.5 SPEC I AL KEY PAR AM ETERS ON THE SITE --> SETTINGS SCREEN ..7-7

7.6 SECURITY PARAMETERS ON THE SITE --> SETTINGS SCREEN........ 7-8

7.7 GREETING HOURS PARAMETERS ON THE SITE --> SETTINGS

SCREEN ...................................................................................................7-8

7.8 HOUSEKEEPING PARAMETERS ON THE SITE --> SETTINGS

SCREEN ....................................................................................................7-9

7.9 SYSTEM PARAMETERS ON THE SITE --> SETTINGS SCREEN......... 7-10

7.10 CALL OUT PARAMETERS ON THE SITE --> SETTINGS SCREEN .....7-11

7.11 PUBLIC ANNOUNCEMENT PARAMETERS......................................... 7-12

7.12 HOLIDAY SCHEDULE ........................................................................... 7-13

7.13 CID ROUTING........................................................................................ 7-15

Section 8

SITE

..........................................................................................7-1

PBX PORT DEFINITION

8.1 GENE R AL

8.2 PORT PARAM ETERS

Section 9

9.1 THE PBX --> PARAMETERS SCREEN

9.2 GENERAL PBX PARAMETERS

9.3 DISCONNECT............................................................................................ 9-2

9.4 IN-BAND INTEGRATION ........................................................................... 9-4

9.5 TRANSFER TO EXTENSIONS.................................................................. 9-5

9.6 MESSAGE WAITING INDICATOR............................................................. 9-6

9.7 DIAL STRINGS .......................................................................................... 9-7

9.8 RECONNECT SEQUENCES..................................................................... 9-8

9.9 PBX TIMERS............................................................................................ 9-11

9.10 DISCONNECT DETECTION.................................................................. 9-12

9.11 INTEGRATION PARAMETERS ............................................................. 9-14

9.12 CONFERENCE SEQUENCE................................................................. 9-19

PBX

9.8.1 Message Waiting Indicato r....................................... .......................9-9

9.11.1 DTMF Integration commands........... .......................... .................9-16

..........................................................................................8-1

.........................................................................8-1

.................................................9-1

...........................................................9-2

9.13 TRUNK INTEGRATION TABLE .............................................................9-21

9.14 RS232 INTEGRA TION TABLE............................................................... 9-22

CONTENTS (Continued)

Section 10

10.1 DEPARTMENT DEFINITION

10.2 DEPARTMENT -- PROPERTIES GENERAL SETTINGS..................... 10-3

10.3 DEPARTMENT -- PROPERTIES DIRECTORY MODE........................ 10-6

10.4 DEPARTMENT --> WORKING HO URS ................................................10-7

10.5 DEPARTMENT -- PROPERTIES CONVERSION TABLE...................... 10-8

10.6 DEPARTMENT --> DIRECTORY ASSISTANCE........... .........................10-9

10.7 SETTING UP SPEECH RECOGNITION...............................................10-11

Section 11

11.1 MAILBOX MAINTENANCE

DEPARTMENTS

............................................................10-1

10.1.1 Recording system greetings.........................................................10-2

10.1.2 Conversion table.......................................................................... 10-2

10.1.3 Using a script instead of the standard automated attendant ........ 10-3

10.6.1 Speech recognition automated attendant ........... .... .....................10-9

10.6.2 Key press directory assistance ..................................................10-10

10.6.3 Adding and removing names ..................................................... 10-10

10.7.1 Defining names...........................................................................10-11

10.7.2 Adding names to the pronunciation table...................................1 0-13

MAILBOX

..............................................................11-1

11.2 ESSENTIAL FIELDS TO SE T W H EN CREATING

NEW MAILBOXES

11.3 CREATING A MAILBOX

11.4 MAILBOX PROPERTIES FIELDS...........................................................11-3

11.5 TRANSFER CALLS................................................................................ 11-9

11.6 WAKE UP CALLS ................................................................................ 11-12

11.7 CONVERSION TABLE......................................................................... 11-14

11.8 MESSAGE NOTIFICATION................................................................. 11-16

11.8.1 Bin information fields...................................................................11-18

11.8.2 Schedule table entries............ .....................................................11 - 19

11.9 EMAIL SETTINGS................................................................................ 11-24

11.9.1 En abling the email client .............................................................11-25

11.9.2 Setting up the email client for POP3 ...........................................11-25

11.9.3 Setting up the email client for IMAP............................................11-26

11.9.4 Setting up Send-Mail...................................................................11-27

11.10 POP3 ACCOUNTS.............................................................................11-28

11.10.1 Synchronize email.................................................................... 11-29

11.11 EMAIL REPLY SETTINGS................................................................. 11-29

11.12 FORWARDING OPTIONS................................................................. 11-30

10.12.1 Actions ..................................................................................... 11-31

...........................................................................11-2

..................................................................11-2

Section 12

12.1 GENERAL.............................................................................................. 12-1

CLASS OF SERVICE

vii

CONTENTS (Continued)

12.2 PERSONAL OPTIONS........................................................................... 12-3

12.3 MESSAGES........................................................................................... 12-5

12.4 INCOMING CALLS................................................................................. 12-7

12.4.1 Ringer MWI..................................................................................12-9

12.5 HOUSEKEEPING.................................................................................12-10

Section 13

13.1 GENERAL.............................................................................................. 13-1

13.2 CREATING A NEW GROUP .................................................................. 13-3

13.3 REMOVING A GROUP..........................................................................13-3

13.4 ADDING MEMBERS TO A GROUP.......................................................13-3

13.5 REMOVING MEMMBERS FROM A GROUP........................................ 13-3

Section 14

14.1 INTRODUCTION.................................................................................... 14-1

14.2 CREATING A SCRIPT -- AN OVERVIEW.................. ............................ 14-1

14.3 RECORDING A SCRIPT VOICE FILE................................................... 14-3

14.4 SCRIPT PROGRAMMING..................................................................... 14-3

Section 15 THE SY ST EM ADM I N IS T R A T OR

15.1 THE SYSTEM ADMINISTRATOR..........................................................15-1

15.2 ASSIGNING AN ADMINISTRATOR....................................................... 15-1

GROUPS

SCRIPTS

14.4.1 Action Function Descriptions........................................................14-4

14.4.2 OK / Err and Numeric entry column fields....................................14-8

14.4.3 Script func tion examples.............................................................. 14-9

15.3 ADMINISTRATOR’S REMOTE OPERATIONS ..................................... 15-2

15.3.1 Administration menu ....................................................................15-2

15.3.2 Emergency greeting menu........................................................... 15-3

15.3.3 Record greeting menu.................................................................. 15-3

15.3.4 Greeting review menu.................................................................. 15-4

15.3.5 Prompt selection menu .............. .................................................. 15-5

15.3.6 Record prompt menu ................................................................... 15-5

15.3.7 Prompt review menu.................................................................... 15-6

15.3.8 Destination entry menu................................................................ 15-6

15.3.9 Password menu ...........................................................................15-7

15.3.10 Operation mode menu ............................................................... 15-7

15.3.11 Record names mail box sele c tion ............................................... 15-8

15.3.12 Group name selection................................................................ 15-9

15.3.13 Time or date menu..................................................................... 15-9

15.3.14 Mailbox administration ............................................................. 15-10

15.4 GENERAL COMPANY VOICE PROMPTS........ .................................. 15-11

viii

CONTENTS (Continued)

Section 16 VOICE PROMPTS

16.1 GENERAL.............................................................................................. 16-1

16.2 VOICE PROMPT LIST........................................................................... 16-2

Section 17 REPORTS

17.1 REP ORT TYPES.................................................................................... 17-1

17.2 MAILBOX LIST.......................................................................................17-2

17.3 MAILBOX USAGE.................................................................................. 17-2

17.3.1 Mailbox u sage by date ................................................................. 17-2

17.3.2 Mailbox u sage daily...................................................................... 17-2

17.3.3 Mailbox u sage daily detail............................................................ 17-3

17.4 SYSTEM GROUP LISTS ....................................................................... 17-3

17.5 PORT STATISTICS................................................................................ 17-4

17.6 SYSTEM STATISTICS........................................................................... 17-4

17.7 HOURLY SYSTEM STATISTICS ...........................................................17-5

17.8 OUTBOUND CALLS.............................................................................. 17-6

17.9 FULL REPORTS....................................................................................17-6

Section 18

18.1 INTRODUCTION.................................................................................... 18-1

18.2 FAX PARAMETERS............................................................................... 18-1

18.3 FAX LINES .............................................................................................18-4

18.4 FAX MAIL ............................................................................................... 18-4

18.5 FAX-ON DEMAND................................................................................. 18-4

Section 19

19.1 GENERAL.............................................................................................. 19-1

19.2 SYSTEM CONFIGURATION PROGRAMMING....................................19-1

FAX

18.4.1 Receiving Faxes........................................................................... 18-4

18.4.2 Retrieving Faxes.......................................................................... 18-4

18.5.1 General ........................................................................................ 18-4

18.5.2 Same Call (One-To-One) .............................................................18-5

18.5.3 Return Call (Dedicated line)......................................................... 18-5

18.5.4 Same Call and Return Call combination ......................................18-5

18.5.5 Fax Function Descriptions............................................................ 18-5

Manager

19.2.1 Card Configuration Screen...........................................................19-1

19.2.2 IVM/serial applications Screen..................................................... 19-3

19.2.3

maGEN

PROGRAMMING FOR

configurations............................................................. 19-6

maGEN

unit

SYSTEMS

19.3 DEFINING THE

19.4 DEFINING THE IVM HUNT GROUP ................................................... 19-10

19.5 RING ROUTING................................................................................... 19-11

maGEN

HUNT GROUP ........................................... 19-7

CONTENTS (Continued)

19.6 ASSIGNING A MAILBOX NUMBER AND TENANT STATUS ............. 19-12

19.7 ASSIGNING INTERCOM RESTRICTION............................................ 19-13

19.8 STATION FEATURE PROGRAMMABLE BUTTONS..........................19-14

19.8.1 Programmable Keys Selection and Station Maps Screen ......... 19-14

19.9 ATTENDANT FEATURES PROGRAMMING....................................... 19-17

19.9.1 Programmable Keys and Attendant Definition Screen............... 19-17

19.10 AUTOMATIC CALL DISTRIBUTION PROGRAMMING..................... 19-17

19.10.1 ACD Routing Plans Screen.....................................................19-18

19.10.2 Interflow/overflow Programming Screen ................................. 19-19

19.10.3 Announcer Plans Screen ........................................................ 19-20

19.10.4 Announcement Program Screen............................................. 19-21

19.11 PABX/CENTREX................................................................................ 19-21

19.11.1 System Timers Screen............................................................19-21

19.12 IMPLEMENTING A NETWORKED

19.12.1 IVM hunt group in a network ................................................... 19-22

INDEX

maGEN

SYSTEM................... 19-22

TABLES

3-1 I/O port jumper settings .......................................................................................3-7

3-2 Connections of data cable from

19-1 Station types ................................................................................................. 19-15

maGEN

card to OCD card .......................... 3-12

FIGURES

maGEN

2-1

2-2

maGEN

2-3

3-1 Wrist strap guarding against electrostatic discharge ......................................... 3-8

3-2 Inserting the MIM on th e OCD card ................................................................. 3-10

3-3 OCD card insertion .......................................................................................... 3-11

3-4 Data cable from

maGEN

3-5 3-6 Audio cable from

to four port junction box .................................................................................. 3-14

3-7 Typical 25-pair cable connector from OCD block in MDF ................. ............... 3-15

connections with the

Operation Menu feature overview..................................................... 2-8

Administration Menu feature overview.............................................. 2-8

maGEN

cabling from

maGEN

card to OCD card ................................................. 3-12

maGEN

voice mail card

unit

system .................................................. 2-7

-PC to OCD card .......................................3-13

5-1 Crossover Cable Diagram .................................................................................. 5-2

5-2

maGEN

5-3

5-4 SMDR Repo rts definiti on screen ...................................................................... 5-13

5-5 Sample SMD R Report ......................................................................................5-15

Monitor screen................................................................................. 5-11

Controller Main Menu screen..........................................................5-12

CONTENTS (Continued)

FIGURES (Continued)

maGEN

6-1

Your guide to

6-2

7-1 Site --> General Screen...................................................................................... 7-1

7-2 Site --> Settings Screen...................................................................................... 7-5

7-3 Site --> Public Announcement screen .............................................................. 7-12

7-4 Site --> Holiday Schedule screen..................................................................... 7-13

7-5 Site --> CID Routing screen..............................................................................7-15

8-1 PBX --> Port Definition screen............................................................................8-1

9-1 PBX --> Pa ram e ters screen................................................................................ 9-1

9-2 PBX --> Integration screen...............................................................................9-14

9-3 PBX --> Trunk Integration screen..................................................................... 9-21

9-4 PBX --> Serial Integration screen........................................... ..........................9-22

10-1 Department --> Properties screen .................................................................. 10-1

10-2 Department --> Working Hours screen ........................................................... 10-7

10-3 Departmen t --> Direct or y Assistance screen................. ................................. 10-9

10-4 Site --> Speech Recognition screen .............................................................10-12

Web Controller Main Menu screen ................................................... 6-1

maGEN

screens and instructions............................................... 6-3

11-1 Mailbo x --> Properties screen.......................................................................... 11-1

11-2 Mailbox Toolbar............................................................................................... 11-2

11-3 Create New Mailbox screen.............................................................................11-3

11-4 Mailbox --> Conversion Table screen............................................................ 11-14

11-4 Mailbox --> Message No tification screen....................................................... 11-27

11-5 Mailbo x --> Em ail Settings screen .................................................................11-24

11-7 Mailbox --> POP3 Accounts screen............. .................................................. 11-28

11-8 Mailbox --> Email Reply Settings screen....................................................... 11-29

11-9 Mailbox --> Forwarding Options screen......................................................... 11-30

12-1 Class of Service screen......................................................... ..........................12-2

13-1 Site --> General --> Global Groups screen ...................................................... 13-2

13-2 Mailbox --> Groups screen ........................................................ ......................13-2

13-3 Mailbox --> Group Members screen ................................................................ 13-4

14-1 Mailbox --> Script screen................................................................................. 14-2

17-1 Reports --> Main Menu screen ........................................................................ 17-1

18-1 Site --> Fax Settings screen ............................................................................18-2

CONTENTS (Continued)

THIS PAGE INTENTION A LLY BLANK

xii

Section 1

INTRODUCTION

1.1 MANUAL SCOPE

This manual presents the information needed to install and program the

conjunction with the includes an overview of the

software installation procedures and instructions for programming

1.2 STRUCTURE OF THE MANUAL

maGEN

unit

Unified Messaging System in

family of systems. This information

maGEN

and its many features.

system, hardware and

This manual is divided into the following sections:

INTRODUCTION

Provides introduct ory inf ormatio n a bout documentation.

SYSTEM OV ERVIEW

Provides a g eneral overvi ew of basic concepts and features.

INSTALLATION

Provides information required for lation planning and preparations.

OPERATION

Provides basic information on

SYSTEM AD MINISTRATION

Provides basic information on tration.

6.emaGEN

Provides an introduction to the

WEB CONTROLLER

maGEN

capabilities,

system instal-

system operation.

system adminis-

Web Controller --

system

the adm inistration utility of the

maGEN

system.

1-1

76-110-0887/0, Issue 1

SITE

Provides administration definition instructions for adapting

GEN

to your specific site.

PBX PORT DEFINITION

Provid es ad min ist rat i on def ini ti o n in st ru ct ion s fo r you r t ele ph one system outside line ports.

PBX

Provid es ad min ist rat i on def ini ti o n in st ru ct ion s fo r you r t ele ph one system parameters, integration and outside lines.

DEPARTMENTS

10.

Provides administration definition instructions for configuring the

maGEN

site.

MAILBOX

11.

Provides administration definition instructions for maximum utilization of mailbox features, properties and options.

automated attendant to each department on your

ma-

CLASS OF SERVICE

12.

Provides administration definition instructions for assigning a Class of Service to each mailbox, to control its activities.

GROUPS

13.

Provides administ ration defi nition inst ructions fo r assig ning, controlling and linking mailbox groups, in various configurations.

SCRIPTS

14.

Provides detailed i ns t ructions for creating and utilizing customized routines, called scripts.

THE SYSTEM ADMINISTRATOR

15.

Provides informati on on the assignm ent and functions of th e System Administrator.

VOICE PROMPTS

16.

Provides describes the organization, structure and utilization of system greeting voice prompts.

REPORTS

17.

Provides standard structure and information details contained in a series of statistical reports, used to enable the System Admin-

istrator to keep track of

maGEN

system activity.

1-2

FAX

18.

Provides administration definition instructions for maximum utilization of fax parameters, facilitating fax mail, fax-on-demand and fax integration with mailboxes and email.

Section 1: INTRODUCTION

PROGRAMMING FOR

19.

Provides a description of ments -- applied using the Windows-based

maGEN

implementation.

1.3 INTENDED AUDIENCE

This manual is intended for field technicians and for the System Administrator responsible for maintaining th e

Messaging System.

The manual assumes the reader is familiar with programming and with personal computers.

1.4 APPLICABLE DOCUMENTATION

In addition to this system manual, the following documen tat ion is availa bl e:

maGEN

unit

SYSTEMS

Manager

maGEN

unit

maGEN

-- for

Unified

system

system programming require-

maGEN

• Catalog number 76-110-0888/0

maGEN

• Catalog number 76-110-0889/0

maGEN

• Catalog number 76-110-0891/0

maGEN

• Catalog number 76-110-0892/0

maGEN

• Catalog number 76-110-0893/0

You should also be familiar with the Release 6 and Release 7 document at ion for the

• Feature Description -- Release 6 Catalog number 76-110-0690/F.

• Feature Description Addendum -- Release 7 Catalog number 76-110-0690/G.

• Hardware Description -- Release 6 Catalog number 76-110-0685/F.

Client User Guide

Quick Ref erence Guide (English)

User Guide for Avanti 3025 set

User Guide for Avanti 3020 and 3015D sets

User Guide for All Types of Telephone Sets

unit

Family of systems, including:

1-3

76-110-0887/0, Issue 1

• 19 inch System Cabinet Administration and Installation

Addendum -- Release 7

Catalog number 76-110-0881/0

• Operating Instructions -- Release 6 Catalog number 76-110-0165/F.

• Operating Instruction Addendum -- Release 7 Catalog number 76-110-0165/G

• Administration Manual -- Release 6 Catalog number 76-110-0175/F.

• Administration Forms -- Release 6 Catalog number 76-110-0405/F.

• Administration, Ins t all ation and Upgrade Addendum

-- Release 7

Catalog number 76-110-0175/G

• Installation Manual -- Release 6 Catalog number 76-110-0410/F.

• Maintenance manual -- Release 7 Catalog number 76-110-0170/G

1.5 TYPOGRAPHIC CONVENTIONS

Throughout this m anual , th e following typographic conventions have been use d:

• Keys on the telephone set are shown like this: [MSG], [SPKR], [REDIAL], [7].

• Text appearing on the telephone display is s hown like this : ADD ON, ENTER DN.

• Keys on the computer keyboard appear capitalized, like this:

ENTER, ESC, F9.

• Text to be typed on the computer keyboard exactly as indicated, is shown like this: p, e1, 42.

• Text appearing on the computer screen is shown like this: CALLS WAITING, 13:20.

• Nam es of screens or menus are shown like this: SYSTEM T IMERS Screen.

• Names of Microsoft Windows icons, windows and dialog boxes are shown like this:

Advanced Option s.

1-4

• Mov em ent from one con f iguration sc reen to anothe r appears show ing the code letters for th e s c reens as follo ws: Y− S.

• Buttons appearing under Microsoft Windows are show n l ike this: Change na m e.

2.1 GENERAL

Section 2

SYSTEM OVERVIEW

This section provides a general overview of Telrad system capabilities and features. It details the features of the

maGEN

unit

the

system and describes its physical connection with

family of systems, including the foll owin g systems:

maGEN

• unite 128 • unit

• unit

2.2 PRODUCT PROFIL E

Telrad cessing application platform, providing services suh as voice mail, unified messagi ng, automated attendan t and automate d voice resp onse. It con nec t s to a through analog port s , and is administered loc ally or remotely using T C P/ IP interface.

maGEN

many in-depth parameters to adjust the system for different telephone systems and different site configuration s , but the common i nstal lation can be comp leted w ithou t changi ng almos t any parameters. A pre-defined library of PBXs is included for your convenience, and during the installation you’ll only need to select the type of PBX you are installing

8/18

400

1000

maGEN

is designed with the installer in mind. There are

is a value added comprehensive voice pro-

• unit

unit

telephone system

maGEN

on.

maGEN

onstrated by the following features:

• Direc t com munica tio n is es tabl ishe d bet ween t he processor and the

• tem and pro vide s an almos t unl imi ted number o f up to

is fully integrated with yo ur

unit

maGEN

integrates voice and data within the

system central processing unit.

unit

system, as dem-

unit

maGEN

sys-

2-1

76-110-0887/0, Issue 1

seve n digit mailbo x es for mes sage storage -- withi n the limits of the installed system platform.

maGEN

• set display. Users access sage answe rin g procedure. You c an als o access softkeys from

3015D telephone sets and the Executive telephone set with expanded display .

• Calls can be forwarded from your telephone set to from

•

maGEN

and external calls and handles the calls accordingly.

unit

• phone sets and the Executive telephone set with expanded dis-

play provide softkeys and menu prompts for enhanced

maGEN

• Information on received email and fax messages can be heard on

unit

nolo gy -- and can be viewed on tele phone set displ ays.

leaves messages on your

maGEN

unit

system Avanti 3025, A vanti 3020 and Av anti

maGEN

system Avanti 3025, Avant i 3020 and Avanti 3015D te le-

system telephone sets -- utlizing text to speech tech-

to your telephone set.

knows how t o distinguish between incoming internal

feature operation.

unit

system telephone

through the normal mes-

maGEN

with

• Programm able key s on your telepho ne sets, if any, can be pro-

grammed to give you immediate access to such as to your mailbox, to call recording, call screening and

message monitoring.

• The messag e monitoring fe ature allows the user to he ar a message that is being recorded in her mailbox and to intercept that call if she chooses.

• System Dial By Name option allows you to rapidly call your desired party without even knowing their extension number.

maGEN

•

unit

Every four tem cabinet via their respective MIM module on the Option (OCD) cards.

• Menu-driven understand setup procedures. Configuration and administration

tasks are intuitive and simple to learn.

• Most of the system features can be programmed by an authorized user, by means of a browser and modem, or by direct con-

can be configured with up to 28 voice mail ports, in all

systems.

maGEN

voice m ail ports are con nected to the sys -

software leads you through easy to

maGEN

features,

2-2

Section 2: SYSTEM OVER VIEW

nection to any DTMF telephone.

• When answered by the automated attendant, outside callers fol-

low recorded instructions which explain how to dial directly to the extension of their choice or how to use the Automated Attendant Dial By Name feature to reach their desired party. This feature provides the conv enience of direct inward dialing on outside lin es , and, since thes e calls are not transfer red via an attendan t ,

it reduces the burden on the attendant position. also double as an after-hours office attendant.

• An outside call to an

the automated attendant to that subscriber’s outside number (or mailbox or alternative internal location), by utilizing the

system’s outside line patch feature. This approach can be useful when, for example, the subscriber’s extension number is busy or does not answer, or when that s ubscriber only has an external number and no internal extension.

• A c all to an outsi de party on an external line behind Cent rex or a

PABX (priv ate automatic branch exchang e) can be enabled, by having

such a call.

maGEN

, from any

maGEN

initiate the flash signaling required for placing

unit

system telephone set, or

maGEN

subscriber can be forwarded by

unit

can

maGEN

•

solution to the pr oblem of unanswere d c alls. A call er who receives no answer at an extension, is connected to

voice mail to hear the mailbox owner's prerecorded personal opening greeting. The caller can then record and edit a voice message in the called user's mailbox.

•With

message was recorded in your mailbox -- or, if there is more than one message, it shows the number of messages in the mailbox. You can acce s s your ma ilbo x at the touc h o f a button .

• The user of a

3015D telephone set or Executive telephone set with an expanded display has the option of reviewing waiting messages by means of a visual message list displayed on his telephone set. Once the Visual message review feature has been activated, the number of waiting new, urgent and old messages appear, as well as the number of messag es prepared by the u ser for future delivery and the num ber of messages to be certified by the user. After selecting one of these message categories, you can then scroll through the list -- up to five messages per display page -and handle each message as you deem appropriate.

voice mail is a sophisti cated, reliable an d co n fidential

maGEN

, your telephone set display indicates that a voice

unit

system Avanti 3025, Avanti 3020 and Avanti

maGEN

2-3

76-110-0887/0, Issue 1

• The user of a 3015D telephone set or Executive set with expanded display can

view a list of incoming out s i de calls, prov ided that th e Central Office supports Caller ID for those calls. These calls are differentiated between those that were answered and those that were not answered. The user can toggle between a display of the caller’s name or the caller’s number. If the user is authorized to enter the mailbox of another extension, she can also view the list of incoming outside calls f or that ex te ns ion. The user can return any of those calls simply by pressing the associated softkey.

• With the Caller ID Routing Feature, an incoming call can be clas sified -- by the area code, office code and/or other elements of the originating telephone number -- and routed to the system extension of a corresponding staff member.

maGEN

• sary, without disconnecting calls currently being handled. When

all system ports are released, th e exit is automatically ex ecute d.

unit

system Avanti 3025, Avanti 3020 and Avanti

allows the technician to exit the system, when neces-

All mailbox owners review messages deposited in their mailbox and can then select one of many options su ch as replay, save or erase the message, or send or copy the message to other mailboxes.

All access to mailbox messages and greeting changes is controlled by passwords to ensure totally confidential communications.

Advanced subscriber functions include the ability to screen incoming calls, record a call in progress, tag messages with date and time information, index old messages, fast forward messages, record group messages, perform interviews, program comprehensive call handling parameters, and forward message reminders to internal or outside numbers, including pagers.

Advanced system functions include announce r messages, a system directory which can locate a desired number and dial it, automatic disk maint enance capability, recorde d announ cements for hunt grou ps, up to 50 rec orded announc em ents for ACD grou ps, and

coordinated day/night control between

system cabinet. An voice mail needs of a number of networked

maGEN

system can also be used to serve the

maGEN

and the

unit

systems. See

unite

2-4

Section 19.12 for

unit

networking programming requirements.

Section 2: SYSTEM OVER VIEW

NOTE

maGEN

program mab le vari ation s. Un less otherwis e specified, this manual presents the default operation and settings of programmable feat ures and paramet er s .

is a versatile system with many

2.3 e

2.3.1 The

2.3.2 The

maGEN

SYSTEM HARDWARE

-PC

The

maGEN

term ed t he as required for full operation of the purchased system.

Voice Mail cards

maGEN

unit

The cards,depending on the number of establish in your system.

telephony port and two po rt voice proces s ing cards,ma nufactured by Brooktrout Technology, to choose from, in order to setup your syst em, as det ailed in Sect ion 3.3.2, below.

The

systems.

maGEN

system is based on a d edicated perso n al computer,

maGEN

can be configured with up to 28 voice mail ports, in all

-PC must be fitted with

-PC can thus have any even number config-uration

-PC, fi t ted wi th a ddi ti on al p ri nt ed c ir cui t c ar ds,

maGEN

There are several types of

printed circuit

ports you wish to

maGEN

four

maGEN

• One four-port card, fo r a four-port

• Two four-port cards, for an eight-port

• Three four-port cards, for a 12-port

• Four four-port cards, for a 16-port

• Five four-port cards, for a 20-port

• Six four-port cards, fo r a 24-port

• Seven four-port cards, for a 28-port

maGEN

The respective

below.

ports -- from 2 to 28 ports, as follows:

maGEN

cards are connected to OCD card(s) installed in the

unit

system cabinet, as described in Section 3.9,

maGEN

system;

system.

system;

system.

2-5

76-110-0887/0, Issue 1

2.3. 3 OCD card s i n the system cabinet

maGEN

unit

can be con fi gur ed with up to 28 v oi ce mail po rts, in all

systems.

The required audio and data connections are made between

GEN

card(s) in the

system cabinet. These connections consist of:

• Data connection: from the wire cable to the RJ45 connector on the outside end of the first

OCD card holding MIMs. A similar cable must be connected to a second and third OCD card (if present) each of which contains

an MIM module(s) supporting

• Audio connection: from each pair cables to a junction box and the MDF, and via a 25-pair

cable from the MDF to the 25-pair connector on the outside end of each OCD c ard.

A 16 to 24 port must use two OCD cards.

A 28 port three OCD cards.

maGEN

-PC and OCD ca rd(s) in the

maGEN

NOTE

maGEN

configuration must use

-PC com port , via a three-

maGEN

ports.

-PC card, via two two-

configuration

unit

ma-

Figure 2-1, below, shows the physical connections between an

maGEN

card and the

unit

system.

2-6

Audio cable/s from junction box to MDF

Junction box

Two two-pa ir audio c a bles from

PC card to junction box

Section 2: SYSTEM OVER VIEW

OC D card in system cabinet

Data cable from PC to OCD card

MDF

Vo ic e mail c a r d

ins t a lle d in t h e P C

2.4

maGEN

J1 J2

PC com port

Figure 2-1

maGEN

connections with the

Standard 25-pair cable/s from M DF

SYSTEM MENU FEATURE OVERVIEW

Figures 2-2 and 2-3, below, present overviews of tion features and Adminis t ration features menu processing, r es pectively. Refer to these figures, as necessary, to follow the processing flow and see the features involved.

Knowing the capabilities of each taining the maximum amount of service and benefit to your organization. Many fe at ures have us er-define d p arameter s that you mu s t program. This customized programming allows you to maximally tai-

lor

maGEN

to the specific needs of your organization.

maGEN

unite

system

maGEN

feature is the key to ob-

Opera-

maGEN

2-7

76-110-0887/0, Issue 1

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2-8

3.1 GENERAL

Section 3

INSTALLATION

Sections 3.2 through Section 3.6, below, describe planning and component requirements for the installation of the

tem, . Section 3.7 through Sect ion 3.16, below, describe the procedure for

installing the physical components of

maGEN

within the

sys-

ma-

GEN

-PC, and the connecti on s between the

unit

Section 3.17 through Section 3.21, below, describe post-installation checkout and troubleshooting procedures for

system.

3.2 INSTALLATION PLANNING

unit

Your you can install

tion manual for full details of the required installation procedure.

Due to pr otocol chang es , System Software Release SB7, DB7 or LB7 be operating in your

system.

The

• Hardware installation, as described in Sections 3.7 through Section 3.16, below;

system must be fully installed and operational before

maGEN

installation sequence is as follows:

maGEN

. See the

maGEN

unit

family of systems Installa -

requires that at least

-PC and t he

unit

• Software installation, as described in Section 5 and Section 6, below;

• Post-installation checkout, as described in Section 3.17 through Section 3.21, below;

maGEN

• described in Section 5 through Section 19, below;

system programming and administration, as

3-1

76-110-0887/0, Issue 1

• tion 19, b elow, utilizing the

system programming for

unit

3.3 INSTALLATION PREPARATIONS

3.3.1 Reading the documentation

3.3.2

maGEN

Prior to setting up the and familiarize yourself with its content and the system compo-

nents.

-PC printed circuit cards

maGEN

The cards, depending on the number of

establish in your system.

There are three types of half-sized, ISA compatible voice processing cards, manufactured by

Brooktrout Te chnology, to choose from, in order to set up your system, as follo ws:

-PC must be fitted with

unit

maGEN

e e

manager

system, read through this manual

maGEN

four telephony port, single slot,

, as described in Sec-

maGEN

printed circuit

ports you wish to

• Prelude Quartet card;

• V antage Volare card;

• RDSP 432 card.

The

maGEN

Cards are assigned identification numbers f rom 1 to 4 for port programming assignment purposes. Port assignment is done in

system programming, utilizing the

3.3. 3 OCD card pr e paration

maGEN

NOTE

In systems having more than one card, four port expansion cards may be used, since data supp ort is alre ady prov ided by the first card. In a 16-port system, a minimum of two data cards is required.

maGEN

-PC can thus have any even number configuration of

ports -- from 4 to 28 po rts.

e e

unit

can be con fi gur ed with up to 28 v oi ce mail po rts, in all

Manager

unit

3-2

unit

systems.

The

unit

Section 3: INSTALLATION

system configuration must include at least one OCD

3.3.4

maGEN

card for use with include:

• a second OCD card, if the than 12

• a second and third OCD cards, if the includes more than 24

Each OCD card must be equipped with an MIM for each group of

maGEN

four MIMs can be installed on one card, a fourth module on a second

card is required fo r a more than 12-port voice mail system. For a system of more than four ports you can, if you choose, take advantage of the Multiple Communication Ports feature and balance system load and improve system performance by placing MIMs on different OC D ca rds .

voice mail ports definition

You deci de wh ich ports. You can designate any legal DN (directory number), up to four

digits in length, as an

maGEN. unit

maGEN

ports to be connected to the card. Since only three

unit

system configuration must

maGEN

voice mail ports;

maGEN

DNs are to be designated for

maGEN

port. All selected ports must be

system includes more

maGEN

voice mail ports.

system

maGEN

both c onnected to and pr ogrammed in the

unit

3.4 OPTIMAL COMMUNICATION PORT PROVISIONING

3.4.1 General

maGEN

more than one RS232 communication port simultaneously. This feature allows, f or example, SMDR data to be se nt se parately fro m

other viding faster response time. You can thus assign the SMDR feature

maGEN

If your munication traffic which increases system load.

The baud rate for all system elements will be 9600 bps.

has the ability to communicate wit h the

maGEN

messages, thus distributing system load and pro-

ports which are supported by additional OCD card(s).

system supports SMDR, SMDR also create s co m-

system.

unit

system via

3-3

76-110-0887/0, Issue 1

In order t o assure p roper functioning of the Speech Recognition feature, it is recommended that adequate memory be installed

in the 128 MB memory should be added to an

maGEN

MB, for every four additional voice ports installed in the system -- when upgrading from the initial four voice ports.

3.4.2 Communication requirements programming

The baud rate for all system elements must be programmed as 9600 bps.

maGEN

-PC with an initial memor y of 128

-PC.

3.5 CRITICAL DISTA NCES

NOTE

maGEN

The

unit

the

3.6 REQUIRED CABLES

3.6.1 Data cable(s) from the

You must connect the first the first OCD card in the

Section 3.9.3, below. You may have two or more OCD cards in the

unit

cards in the load. If so, y ou must connect the last

ond OCD card as well. This connecti on is made by means of a 3-wi re d a ta cab le, termi-

nated by:

• A 9-pin D-type female connector on the

system, either because there are four or more

end of the cable;

-PC can be located up to 50 feet (15 meters) from

system cabinet.

maGEN

-PC to the OC D card(s)

maGEN

unit

system, or you choose to balance system

card to the RJ45 connector of

system cabinet, as described fully in

maGEN

-PC card to the sec-

maGEN

-PC com port

-PC

3-4

• An RJ45 connector on the OCD card end of the cable.

Section 3: INSTALLATION

3.6.2 Audio cable(s) from the

You m us t c onnect eac h means of two audio cables, as described below and more fully in

Section 3.9.4, below. This connection is by means of:

• Two two-pair cables from the

• A pair of wires from each junction box terminal pair to

• A standard 25-pair cable from the MDF plugs into the

maGEN

-PC to the O C D car d (s)

maGEN

box.

the MDF audio terminals corresponding to each voice channel.

25-pair connector on the OCD card.

3.7 HARDWARE INSTALLATION PROCESS

maGEN

normally comes configured wi th t he de sir ed numbe r of

-PC card to an OCD card by

maGEN

-PC card to the junction

maGEN

port

maGEN

need to perform card installation yourself.

Installing dures:

• Installing the

GEN

• Programming the

• Connecting the

These three s teps are de scr ibe d mor e fully below.

• Section 3.8.1 and Section 3.8.2, below, describe:

• setting the

• inserting the

•

unit

• defining th e series of

-PC car ds. However, there may be situ ations where you

maGEN

-PC;

maGEN

-PC card installation;

system preparation; Section 19, below, descri bes :

hardw are consists of th ree separate proce-

maGEN

-PC voice mail car d(s) into the

unit

system;

-PC to the

-PC card jumpers on each card;

-PC card(s) into the

unit

DN extensions necessary for

unit

system.

maGEN

ma-

-PC

maGEN

card ports;

• mounting the requ ired nu m be r of MIMs , de dica te d to

operation, according to the number of

maGEN

3-5

76-110-0887/0, Issue 1

maGEN

• inserting the OCD card(s), with MIM(s) mounted, in the system cabinet.

, on one, two or three OCD cards;

unit

3.8 INSTALLING e

3.8.1

IN THE

maGEN

voice mail card jumper settings

• Connection between Section 3.9.3 and Se c tio n 3. 9.4, b elow, describe:

• making the data connections between:

-- the first and, if present, fourth or last, and the OCD card(s) in the

• making the audio connection between:

-- each

-- and the OCD block in the junction box.

maGEN

VOICE MAIL CARDS

maGEN

card in the

and the

unit

maGEN

unit

system cabinet;

syst em MDF, via th e aud io

unit

maGEN

-PC

system;

-PC card --

-PC

One or more of the following three types of phony port , s ingle slot , half-sized, ISA com patible voice pr o c e ssing

cards, manufactured by Brooktrout T echnology, are used, in order to set up your system.

maGEN

-PC four tele-

Depending on which of these cards are to be used in your system, refer to the corresponding Brooktrout Technology Hardware installation Guide brochure:

• Pr elude Quartet car d -- Part N um ber 934-011-40, Rev ision 1.00;

• Vantage Volare card -- Part Number 934-009-90, Revision 1.00;

• RDSP 432 card -- Part Number 73-00-0014, Revision 1.00.

You should comply with all instructions in the brochure b efore inser t-

ing the respective type of PC.

The Quartet board has fix ed settings as card no. 1, for which no juper setting is required. For junper settings of all other cards, follow the required jumper settings shown in Table 3-1, below, for each of the respective cards. In this table: O = open circuit X = closed circuit.

maGEN

-PC card into the

maGEN

3-6

Section 3: INSTALLATION

Table 3-1 I/O port jumper settings

Card

no.

3.8.2

MSB jumpers LSB

9876543210

1 OOXXXXXXXX 2 OOXXXXXXXO 3 OOXXXXXXOX 4 OOXXXXXXOO 5 OOXXXXXOXX 6 OOXXXXXOOO 7 OOXXXXXOXX

maGEN

-PC voice mail card insertion

You must insert the Cards can be placed in any PCI slot.

Turn off and disconnect power to the PC, before starting any card insertion procedure.

maGEN

-PC cards into the

WARNING

maGEN

-PC.

The physical act of installation is the same as for any other PC card. This procedure is not described here, since it may vary from one PC model to another. Refer to your PC manua l for card inst allation instructions.

CAUTION

The contain components that are sensitive to

static ele ctricity and sh ould not be ha ndled except as needed to avoid any problem with electrostatic discharge. Hold the card by its outer edges. The use of a wrist ground stra p is recom m ended , as sho wn in Figure 3-1, below.

maGEN

-PC printed circuit cards

3-7

76-110-0887/0, Issue 1

Strap

Desk for ground

Buckle

Figure 3-1 Wrist strap guarding against electrostatic discharge

Belt

3.9 SYSTEM PREPARATION AND CONNECTIONS

TO e

3.9.1 Mounting an MIM on an OCD card

maGEN

Figure 3-2, below, shows the three module positions on the OCD card. Each OCD card can acc o mmodate up to th r ee cartrid ge modules, each serving a special option function.

You must c onnect one MIM (m ultiple interface modul e) on the OCD card f or each group of f our

card. The MIM connects the voice channels to the

maGEN

An one OCD card. However, a 16 port voice mail system requires four

MIMs, which necessitates two OCD cards. For a system of between five and 12 ports you can, if you choose, take advantage o f the Mul tiple Communication Ports feature and balance system load (especially if the system includes SMDR) and improve system performance by pla c i ng MIMs on two different OCD card s , as described in Section 3.9.3, below.

You can select any positions on the OCD cards for the MIMs. If you requ ire tw o OCD cards , fo r ex amp le, yo u ca n put t wo MI Ms o n ea ch card; or you could put three MIMs on one card and the fourth on the second.

1. Y ou must appropriately program the

in configuration programming covered in Section 19, below, to match the selected MIM position(s).

system of up to 12 voice mail ports can be han dled by

maGEN

ports to be connec te d t o t he

unit

maGEN

system, as described

-PC.

3-8

Section 3: INSTALLATION

2. You then assign voice channel and DN numbers to the

GEN

ports.

3. Lastly, you physically connect

audio cable, junction box, and MDF, to the audio channels of the OCD card MIM(s).

To mount the MIM on the OCD card, perform the following steps, as shown in Figure 3-2, below:

1. Place the OCD card on a soft, clean surface (a piece of sponge

or cardboard) with the components facing up.

2. Select the position in which the MIM is to be attached to the

OCD card:

• 3, the upper position, with 20 and 64-pin connectors J6 and J9, respectively;

• 2, the middle pos it ion, with 20 and 64-pin connector s J5 and J8, respectively;

• 1, the lower position, with 20 and 64-pin connectors J4 and J7, respectively.

maGEN

-PC cards, via the

ma-

3. Plug the MIM into the selected pair of 20 and 64-pin connectors.

4. Make sure the module is seated firmly against the OC D car d.

5. Tighten the screw on the top of the module.

NOTE

The position in which the MIM is assigned and moun ted on the O CD card determ ines which vo ice channels an d which wires will be dedicated to it for connection between

maGEN

the cabinet.

-PC and the

unit

system

3-9

76-110-0887/0, Issue 1

Figure 3-2 Inserting the MIM on the OCD card

3.9.2 Inse rt ing an OCD card into the s ystem ca bin et

To insert an OCD card in one of the perform the following steps, as shown in Figure 3-3, below:

1. With the two plastic extension tabs on the end of the OCD card extend ed outwa rds , slide th e card int o the gui de runn er s of the selected slot.

2. Carefully fit the card into the V-shaped insertion guides.

3. Ensure that the female connector on the card is aligned with its male counterpart on the system cabinet backplane.

4. Place both thumbs on the plastic tabs and press the card firmly into place.

5. Fold the tabs flat against the card until they snap into place.

Each OCD card is connected to the MDF by means of a 25-pair cable. This cable is standard for all cards in the

described in the

unit

family of systems Installation manual.

unit

system cabinet slots,

unit

system, as

3-10

Figure 3-3 OCD card insertion

3.9.3 Completing the data connection

Section 3: INSTALLATION

The first described below, directly to the OCD card in the

inet , by mea ns of th e RJ 45 c onn ect or loc at ed at t he end of the OCD card. If two, or more,

only the first four, o r more, the fourth, or last,

If you choose, for a system of between five and 28 ports, as described earlier, to take advantage of the Multiple Communication Ports feature by placing MIMs on two different OC D car ds, there

must be a data cable connection between the last card and the second OCD card as well.

maGEN

If your system has two, or more, OCD cards, it is reco m m ended th at y ou also connect the second, or last, OCD card to the

maGEN

operating the SMDR features. This will divide the communication load between the

maGEN

card in the

maGEN

-PC card assigned the ports

-PC and the two cards.

maGEN

-PC card, card number 1, to the OCD card. If

-PC cards are installed, you must connect

maGEN

-PC cards are installed, you connect

-PC card to the second OCD card.

NOTE

-PC conn ec t s , as

unit

system cab-

maGEN

-PC

3-11

76-110-0887/0, Issue 1

maGEN

The

-PC card connection to the OCD card is by means of

a cable, shown in Figure 3-4 terminated by:

• A 9-pin D-type female connector on the

maGEN

-PC com port;

• An RJ45 male connector on the OCD card end of the cable.

RJ45 m ale cable connector - plugs into RJ45 female connector on O CD card

With spring clip up - as shown cable wires are numbered 1 to 8, from left to rig

4 5

9-pin D -type fem ale cable connector

-- plugs into male PC com port

Figure 3-4 Data cable from

maGEN

The wire functions and connections for the

3 2

card to OCD card

maGEN

-PC card to

the OCD card data cable are shown in Table 3-1.

Table 3-2 Connections of data cable from emaGEN-PC card

to OCD card

9-pin D-type connector RJ45 connector

pin number function pin number function

2 transmit 6 receive 3 receive 5 transmit 5 ground 4 ground

3.9.4 Performing the audio connection

Each

unite

maGEN

system. It is connected to an OCD card, as shown in Figure 3-

5, below:

3-12

-PC card must have an audio connection to the

Audio cable/s from junction box to MDF

Junction box

Two two-pair audio cables from

PC card to junction box

Section 3: INSTALLATION

OC D card in system cabinet

Data cable from PC to OCD card

MDF

Vo ic e mai l ca r d

in th e PC

Figure 3-5

J1 J2

PC com port

maGEN

Note in the Figure 3-5, that:

• Connector J3 on the card containing the MIM by means of a cable, shown in Figure 3-

6, ter m inated by an RJ11 connecto r on both en d s . Each of the terminal pairs in the junction box is connected, via a pair of wires, as shown in Figure 3-6, to the audio terminals in the

MDF of the corresponding voice channel utilized as an

GEN

• A standard 25-pair cable, or cables, used to connect the OCD block in the MDF to each OCD card in the

will then also make the final connection o f the corresponding

cabling from

port.

maGEN

ports.

Standard 25-pair cable/s from M D F

maGEN

-PC to OCD card

-PC card connects to the OCD

unit

system cabinet,

ma-

This information should assist the installer in selecting the MDF ter-

minals to which each to be wired.

maGEN

audio port from the junction box is

3-13

76-110-0887/0, Issue 1

The wire functions and connections for the audio cable from the

maGEN

-PC card to a junction box, and from that junction box to

the MDF, are shown in Figure 3-6. For a detailed description of the

unit

system cabinet t o MDF connectio ns, refer to th e

unit

family of systems Installation manual. .

Four-pair wiring

-- one pair per port -to OCD block in MDF

Four audio port

junction box,

Avdor model

TA0666,

or equivalent

RJ11 connectors to

maGEN-PC card

2 3 4

1 2 3 4 1 2 3 4

1 2 3 4

Figure 3-6 Audio cable from

maGEN

1 2 3 4

-PC voice mail card

to four port junction box

Figure 3-7, below, shows the numbers and colors of each pin of the 25-pair cable connector from the OCD block in MDF to the OCD

unit

card in the

system cabinet, and each wire in this standard

cable which corresponds to the voice channels of each OCD card.

3-14

Section 3: INSTALLATION

Figure 3-7 Typical 25- pair cable conne cto r from OCD block in MDF

3.10 ADDITIONAL STEPS BEFORE ACTIVATING

Although you have m ad e all the required physical connections betw een the

ready to acti vate steps:

maGEN

-PC and t he . You must now carry out the following

unite

maGEN

system, you are not yet

3-15

76-110-0887/0, Issue 1

• Carry out the postinstallation checks described in Section 3.17 to Section 3.19 of this manual.

• Program a series of order for

instructio ns in S ec t ion 19 of this manual.

3.11 POWER CABLING

1. Before installing

lets for proper grounding and voltage.

• Be sure the third wire power ground connects to the building

unite

maGEN

Yo u should install an A C surg e protect or to protect the

fluctuations. Install the surge protector before setup and test procedures are carried out. Use of a UPS is also recommended.

input transformer or driven ground rod.

to operate, following the programming

maGEN

feat ures, which are ne c essary in

WARNING

maGEN

, inspe c t all wirin g and electr ical out-

-PC against power

• Voltage measurements between the black wire (measured from the smaller of the two slots on an outlet) and third w ire ground shou ld equa l 117VAC ± 10%.

2. In areas where electrical storms pose a danger, install a transient AC protection device in the power lines. This is particularly important where power is provided by outside overhead lines. Install a transient AC protect ion device if the system is installed in a manufacturing area where motor driven machinery, compressors, pumps, elevators, or other periodically operating units are installed.

3. Pr otect the equi pm ent against accu m ulated static electric ity which can damage sensitive electronic circuitry in the cabinet. If the site is at high altitude or in a dry climate, humidifying the area may be neces s ary t o correct st atic electric it y problems.

3.12 MAIN DISTRIBUTION FRAME (MDF) CROSS CONNECTS

Connecting individual single-line sets. The wire modular line cords. Each jack on the telephone interface card connects two ports (RJ-11 type connector).

maGEN

to a telephone system is similar to connecting

maGEN

system ports require two-

3-16

Use modular line cords between the single-line set connections and the ports, th en bund le and s ec u re the modular cor ds . Use a marker to write the extension number assigned to the port number on the modular cords.

Depending on the type of telephone system, and whether or not the system is integrated, the method of connecting with the telephone system varies. More information on integration may be found in the PBX chapter.

3.13 PBX SOF TWARE CONSIDERATIONS

maGEN

ing and supports a hunt group comprised of extension numbers. The class of service for trunk access f or out dials, the ability to flash, and the ability to be a target f or forwarded call s .

interfaces with any PBX software that allows call forward-

maGEN

Section 3: INSTALLATION

extension numbers should include

The pilot num ber of the hunt group cont ains as its members all the exte ns ion n umb er s a ssi gn ed to the dials the pilot number of the hunt group to access the system. A rotary or cir cular hun t group al lows the t elephone system to e venly di stribute calls to all

3.13.1 Setting up the PBX to accommodate

Before you start integrating the following:

1. Set up enough analog ports for every port you have on

GEN

2. Program the analog extensions to accommodate voice mail.

3. Put the analog ports in a group. In most PBXs this group has to be designated as a voice mail group.

4. Connect a single line phone or a test-set to each one of the analog ports and verify the fol low ing:

a. There is dial tone. b. Call each extension and get a ring. c. Call each extension, answer the call and receive touch-tones

when pressing keys on the calling extension.

maGEN

system ports.

maGEN

with the PBX, make sure of

system. A subscriber

ma-

d. Get in-band touch-tones in the beginning of the call (for

example when pressing the voice mail key on the calling extension.)

3-17

76-110-0887/0, Issue 1

3.14 INSTALLING THE

Use the following procedure to install the equipment:

1. Inspect the shipping cartons for signs of damage.

• The Carrier is responsible for any damage caused during

• Once the claim has been filed, the item or items will then be

2. Carefully open each carton and remove the content.

• Check the equipment against the packing slip to confirm that

• Notify the distributor and the shipper if any items are missing

• Carefully inspect each item for damage.

3. Remove the top cover off the chassis and verify that all cards and cables are seated properly. Then close and secure the chassis and place it in the selected location.

4. Connect the monitor and keyboard.

maGEN

shipm ent and should provide the distr ibutor with in f ormation needed to file a damage report.

repaired or replaced.

all parts have been re c eived.

from the shipment.

SYSTEM

4. Be su re t he AC p owe r to supply setting of the

5. Create the extensions in the telephone system database and cross connect the MDF to an RJ-11 type connector block. Assig n eq uipment numbers from at least two separate PBX line cards. T his prevents total loss of voice message service in the event of a single PBX l i ne card failure.

6. Locate the telephone interface ports on the back of the system.

• Use the 4 -w ire modular line cords to make the connections

between the telephone system and the ports.

• Four ports are on each telephone interface card with two

ports per jack.

7. Using a marker, write the extension numbers on each of the line cords. Secure the cords and route them toward the connections to the telephone system.

maGEN

is compatible with the power

-PC. Plu g in th e p o wer cord .

3.15 QUICK STEPS FOR SOFT WARE INSTALLATION

3-18

1. Make sure the PBX system is configured to accommodate

GEN

ma-

Section 3: INSTALLATION

2. Walk through Site Parameters and enter appropriate information.

3. Enter Port Definition and configure the lines as needed.

3.16 CHECKLIST

4. Walk through PBX Parameters and integrate local PBX.

5. If there ar e several departments in the particular installation, define them in Department definition.

6. Set the classes of service according to the customer’s needs.

7. Open mailboxes.

After completing the installation process, including the PBX section, use the following check list to verify proper installation:

1. V erify the configur ation of the system against what was ordered.

maGEN

The

2. Create a test ma ilb ox .

3. Place a call to

4. Dial each port ind ividually (override the Hunt group ) and tes t the following:

Monitor shows all active ports.

maGEN

and initialize the test mailbox.

maGEN

with the

a. Record and send a message to the test mailbox. b. Review the message using all playback controls. c. Check that each port disconnects properly. d. Check transfer to operator by pressing 0 for an operator.

5. Ve rify PBX system forwarding to sion that is forwarded to the system.

6. If the system is integrated, verify proper message waiting o p era tion by sending a message to a subscriber's mailbox with a set telephone extensi on.

7. Dial the access all the exten sions asso c iat ed with the hunt group.

8. Turn off the power to

maGEN

sure the time and date are correct

maGEN

reboots. Be sure the number of ports is correct. Be

pilot number and be sure the hunt group can

maGEN

and turn it back on. Be sure

by dialing an exten-

3-19

76-110-0887/0, Issue 1

3.17 CHECKING CABLING

After completing hardware installation, check all the wiring and cables for integrity and sec ure conne c tio ns . Particular att ention should be paid to the following items:

• The audio connections between:

• each box;

• the audio junction box and the MDF.

• The data cabling between the the OCD card.

• That all the connections to the place.

maGEN

-PC voice mail card and the audio junction

3.18 CHECKING PRINTED CIRCUIT CARDS

maGEN

unit

-PC voice mail card and

system cabinet are firmly in

Check that:

• The OCD card(s) in the MIM(s) dedicated to seated in the correct slot(s) in the

defined in system programming;

• The MIM(s) dedicated to the OCD c ard(s), as defined in

• The

• The jumpers on the

• The Application card, if present in the

maGEN

seated in its/their correct slot(s);

positions;

seated in its slot;

-PC card (s ) in th e

unit

maGEN

system cabinet, on which the

is/are mounted, is/are firmly

unit

maGEN

unit

maGEN

-PC card(s) are set to the correct

system cabinet, as

is/are securely mounted on

system programming;

-PC is/are all firmly

maGEN

-PC-PC, is firmly

3.19 CHECKING SYSTEM CABINET TO MDF CONNECTIO NS

3-20

Chec k th at the cable con nectors from t he MDF to the OCD c ard(s) in the system cabinet are secure at both ends.

Section 3: INSTALLATION

3.20

3.20.1

maGEN

SYSTEM DETAILED

INSTALLATION INSTRUCTIONS

maGEN

V oic e Mail f ull insta lla ti on -- version 9

Comman ds you ne ed to type a re shown in bold.

• Connect to the system with the followi ng FTP command

and paste the installation file (t3install.tgz) to the directory.

• Connect to the system with the Telnet command

-- or locally with the terminal windows.

maGEN

•

• Password: tenecs

Last login:Sun Feb 3 15 : 10:40 from erez2000.telradnetorks.co.il Have a lot of fun...

NOTE

FTP://root:tenecs@[system_ip]

T e lne t [system_ip]

• tenecs@emagen: ~>su -

• Password: tenecs

• emagen: ~#ls

This command is like DIR to see if the installation file exists (t3install.tgz). . .Xauthority .gtk rc .netsc ape .xsession-er ror s ...bash_ his t ory . k de2 .skel Kdesk t op .DCOPserver_emagen .exrc .kxmlrpcd .wmrc nsmail .MCOP-random-seed .gnupg .mcoprc .xinitrc t3inst all.tgz

•emagen :~#tar -x z vf t3install.tgz

The system will create new a directory (t3install) and will extract all files to this directory. Wait until you get the command prompt before proceeding.

t3install.......

• emagen: ~#cd t3i n stall

• emagen: ~/t3install #./setup

• Install Suse Telnet

patches (Y/ N )?: y Updating etc/rc.config...

• Install rhetorex (Y/N)?: y

Installing rh et orex files ...done

• Install

maGEN

system (Y/N)?:y

3-21

76-110-0887/0, Issue 1

• Enter password for user t3adm.tenecs

• New pass w ord: tenecs Bad password: too simple

• Re-enter new passw ord: tenecs Password changed.

• Configure postgres database (Y/N )? : y

• Import vmsys database (Y/N)?:y

• This will erase the old data. Are you sure (Y/N)?:y

• Import default registry (Y/N)?:y

• Install a1.exe file (Y/N)?: n

• Do you want to install other languages (Y/N)?:y

• Install Hebrew (Y/N)?: y

• Install extra stuff (Y/N)?: y

\jsdk/.......

• Install/Remove modem card.

1. Multitech ISICOM.

2. US Robotics 5610. q. Finish with installation of modem card.

• >1 Driver loaded. Press enter to continue . Install/Remove modem card.

1. Multitech ISICOM.

2. US Robotics 5610. q. Finish with installation of modem card.

•>2

• Driver loaded. Press enter to cont in ue . Install/Remove modem card.

1. Multitech ISICOM.

2. US Robotics 5610. q. Finish with installation of modem card.

•>q

3-22

• Install hylafax software(yes/no)? yes Please wait ...Done. Hylafax configuration.

1. Run fax setup.

Section 3: INSTALLATION

2. Add a modem.

3. Remove a modem.

4. List availiable modems. q. Finish with hylafax configuration.

• >1

Setup program for HylaFAX (tm)4.1. No scheduler config file exists,creating one from scratch. Country code [1]? [enter] Area code []? 3 Long distance dialing prefix [1]? [enter] International dialing prefix [011]? [enter] Dial string rules file (relative to /var/s p ool/ hy l a fax) ["etc/dialrules"]? [enter] Tracing durin g no rmal server operation [1]? [enter] Default tracing dur ing send and receive sessions [0xffffffff]? [enter] Continuation cover page (relative to /var/spool/hylafax)[]?[enter] Timeout when converting PostScript documents (secs)[180]? [enter] Maximum number of concurrent jobs to a destination [1]? [enter] Define a group of modems []?[enter] Time of day re strictions for outbound jobs ["Any"]? [enter] Pathname of destination controls fi le (re lat iv e to /var/spool/hylafax)[]?[enter] Timeout before purging a stale UUCP lock file (secs)[30]? [enter] Max number of page s to permit in an outbound job [0xffffffff]? [enter] Syslog facility name for ServerTracing messages [daemon]? [enter] The non-default s c heduler param eters are: AreaCode: 3

3-23

76-110-0887/0, Issue 1

• Ar e these ok [yes]? Yes Creating new configuration file /var/spool/hylafax/etc/config...

• Hylafax co nf iguration .

1. Run fax setup.

2. Add a mode m .

3. Remove a modem.

4. List availiable modems. q. Finish with hylafax configuration.

•>2

• Enter device (ttyXXX): ttyS3 (m odem in com4 de fine ttyS 1

for modem in com1) Cou n try code [1]? [enter] Area code [415]? [enter] Phone number of fax modem [+1.999.555.1212 ]? [enter] Local identification string (for TSI/CIG)["NothingSetup"]?[enter] Long distance dialing prefix [1]? [enter] Inte rnational di aling prefix [011]? [enter] Dial string rules file (relative to /var/spool/hylafax) [etc/dialrules]? [enter] Tracing durin g normal server operation [1]? [enter] Tracing during send and receive sessions [11]? [enter] Protection mode for received facsimile [0600]? [enter] Protection mode for session logs [0600]? [enter] Protection mode for ttyS3 [06 0 0 ] ? [enter] Rings to wait before answering [1]? [enter] Modem speaker volume [off]? [enter] Command line arguments to getty program ["-t 60 %l % s"]? [enter] Pathname of TSI access control list file (relative to /var/spool/hylafax)[""]?[enter] Pathname of Caller-ID access control list file (relative

3-24

Section 3: INSTALLATION

to /var/s p ool/ hy l a fax)[ " " ] ? [enter] Tag line font file (relative to /var/spool/hylafax) [etc/lutRS18.pcf]? [enter] Tag line format string ["From %%l|%c|Page %%P of %%T"]? [enter] Time before purgi ng a stale UUCP lock file (secs)[30]? [enter] Hold UUCP lockfile during inbo und data calls [ Yes]? [enter] Hold UUCP lockfile during inbo und voice calls [Y es ]? [enter] Percent good lines to acce pt during copy qual ity checking [95]? [enter] Max consecu ti ve b ad lines to accept during copy quality ch e cking [5]? [enter] Max number of page s to accept in a received facsimile [25]? [enter] Syslog facility name for Server Tracing message s [ daemon]?[enter] Set UID to 0 to manipulate CLOCAL [""]?[enter] Use available priority job scheduling mechanism [""]?[enter] You r facsim ile ph one nu m be r (+1.999.555.1212)does not agree with your country code (1)or area code (415). The number should be a fully qualified international dialing number of the form: +1 415 <local phone number> Spaces,hyphens,and periods can be included for legibility. For example, +1.415.555.1212 is a possible phone number (using your country and area codes).

• The non-default server configuration parameters are:

CountryCode: 1 AreaCode: 415 FAXNumber: +1.999.555.1212 LongDistancePrefix: 1 InternationalPrefix: 011 DialStringRules: etc/dialrules SessionTracing: 11 RingsBeforeAnswer: 1 SpeakerVolume: off GettyArgs: "-t 60 %l %s" Local Identifier: "NothingSetup" TagLineFont: etc/lutRS18.pcf TagLineForm at : "Fr om %%l|%c| Page %% P of

3-25

76-110-0887/0, Issue 1

%%T" MaxRecvPages: 25

• Ar e these ok [yes]? yes

• Hylafax co nf iguration .

1. Run fax setup.

2. Add a mode m .

3. Remove a modem.

4. List availiable modems. q. Finish with hylafax configuration.

• >4 Modem List ttyS3 [make sure you see the modem defined] Press enter to continue. [enter]

• Hylafax co nf iguration .

1. Run fax setup.

2. Add a mode m .

3. Remove a modem.

4. List availiable modems. q. Finish with hylafax configuration.

• >2 Enter device (ttyXXX): ttyM1a Press [enter] for all options. Are the s e ok [ y es]? yes

• Hylafax co nf iguration .

1. Run fax setup.

2. Add a mode m .

3. Remove a modem.

4. List availiable modems. q. Finish with hylafax configuration.

• >2 Enter device (ttyXXX): ttyM1b press [enter]for all options. Are the s e ok [ y es]? Yes

3-26

• Hylafax co nf iguration .

1. Run fax setup.

2. Add a mode m .

3. Remove a modem.

4. List availiable modems. q. Finish with hylafax configuration.

• >2

Enter device (ttyXXX): ttyM1c press [enter]for all options. Are the s e ok [ y es]? Yes

• Hylafax co n figuration .

1. Run fax setup.

2. Add a modem.

3. Remove a modem.

4. List availiable modems. q. Finish with hylafax configuration.

• >2

Enter device (ttyXXX): ttyM1d press [enter]for all options. Are the s e ok [ y es]? Yes

Section 3: INSTALLATION

• Hylafax co n figuration .

1. Run fax setup.

2. Add a modem.

3. Remove a modem.

4. List availiable modems. q. Finish with hylafax configuration.

•>q

• Install Via Voice (Y/N)?: y

• emagen: ~/t3install #reboot

Broadcast message from root (pts/1)Sun Feb 3 16:19:59 2002... The system is going down for reboot NOW !!

Broadcas t Messag e from root@em agen (/dev/console) at 16:20 ... Network is going down now!

3-27

76-110-0887/0, Issue 1

3.21 INSTALLATION INSTRUCTIONS FOR ADDING ELEMENTS TO THE

3.21. 1 How to ad d vo i ce ports

3.21.2 How to add fax ports

maGEN

SYSTEM

1. Run t3adm

2. Select x (extra stuff)

3. Select option 5 configure voice board

4. Follow instructions for adding voice boards

5. Replace the a1 file for support of more voice ports

6. Shut d own system

7. Add voice boards (make sure to strap the jumpers properly)

8. Start system

1. Power off the system and insert the fax board

2. Boot the syst em

3. Run t3adm

4. Make sure you have a1 license for fax

5. Select x (extra stuff)

6. Select option 3 configure fax

7. Select option 2 add modem

8. Follow instructions for adding modem. Make sure to put in local fax number and fax name.

9. Reboot s y stem

3.21.3 How to add modem

1. Power off the system and insert the modem card. Y ou can also use an ex ternal modem, wi thout turning the syst em off.

2. Boot the syst em

3. Run t3adm

4. Select x (extra stuff)

5. Select option 2 define modem port

6. Select com port (for internal US Robotics use com 4).

3.21.4 How to add Unified messaging Push, POP, IMAP and applet

1. Make sure network parameters are working perfect (ping another machine on the network).

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2. Run t3adm

Section 3: INSTALLATION

3. Select option 3 registry

4. Set parameters ->HostName to the IP address of the t3 system

5. Set smtp ->MailServer to the IP address of the SMTP server to be used to send out

6. Set smtp ->Sender to an email address for the system administrator

7. Select option 1 Services

8. Select option 5 and set t3imap and t3pop to Automatic

9. R estart t3vm,t3pop,t3imap

10.Follow instructions in system manual to setting up e mail client to a speci fic ma ilbo x

11. For Send Mail synchronization, follow the TTS instr uct ions - - if you have TTS license. If you do not have TTS license -- continue to line 12.

12.Run t3adm

13.Select option 1 Services

3.21. 5 How to ad d T T S

14.Select option 5 and set t3tts to Automatic

15.S elect opt i on 3 registry

16.Set tts ->smtpsync to 2

17.Restart t3tts

18.In Webcontroller ->Mailbox ->Email Set ti ngs -> Need pe rm iss ion for Spee c h

19.In Webcontroller ->Mailbox ->Pop3Accout ns -> put the ac co unts

1. Make sure you have license for TTS in a1 file

2. Run t3adm

3. Select option 1 Services

4. Select option 5 and set t3tts to Automatic

5. Restart t3 t ts

6. In Webcontroller ->Mailbox ->Email Set ti ngs -> Need pe rm iss ion for Spee c h

7. In Webcontroller ->Mailbox ->Pop3Accout ns -> put the ac co unts

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3.21.6 How to add Speech Recognition

In order t o assure p roper functioning of the Speech Recognition feature, it is recommended that adequate memory be installed

in the 128 MB memory should be added to an

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MB, for every four additional voice ports installed in the system -- when upgrading from the initial four voice ports.

1. Make sure you have ASR license for each voice port

2. Run t3adm

3. Select option 3 Registry

4. Set Parameters ->DirectoryAssist to Y

5. Restart t3vm service

NOTE

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-PC with an initial memor y of 128

-PC.

3.22

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SYSTEM DETAILED

BACKUP AND RESTORE INSTRUCTIONS

3.22.1 Back up option:

6. In Webcontroller ->Site ->Speech Recogntion -> add all the names to be used in the d epartment

7. Using the administrator mailbox option 9 -- train the names

8. Define the names in Department -->Directory assist ance

9. Verify that all names exist in the Site ->Speech Recognition table. Press t he Verify List but t on.

10.P re ss the Ge ner ate SR file bu tton .

• Connect t o

User: tenecs Password: tenecs Last login:Thu Jan 31 18:59:36 from 141.226.213.60 Have a lot of fun...

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voice mail with Telnet.

Telnet [system_ip].

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•Type: su-

password: tenecs

•Type: t3adm.

1. Start/Stop emaGEN Services.

Section 3: INSTALLATION

2. Load tone file(s).

3. Change registry keys.

4. Basic ne t w ork configura tion.

5. System backup.

6. System monitor.

7. A1 Info.

8. Verify Installation.

9. Shutdown system. x. Extra stuff.

• Select op tio n 5 for system backup. This will backup your system.

Before that, it will stop any Continue [yes/no]? yes

All files backup to /../usr/T3/backup.

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services.

3.22.2 Restore option:

******************Backup Completed ******************

• Connect t o

User: tenecs Password: tenecs Last login:Thu Jan 31 18:59:36 from 141.226.213.60 Have a lot of fun...

•Type:su-

• password: tenecs

•Type: cd /../usr/T3

•Type: cd backup (Togo to the ba ckup directory).

•Type: ls (to see the list of files).

•Type DATE This will show you the information about date and time of the last backup.

•Type cd ..(to go back one directory).

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voice mail with Telnet.

T e lne t [system_ip]

•Type: cd bin (togo to the bin directory). Type ./t3restore Backup date:Thu Jan 31 19:27:13 PST 2002 This will erase all your DATA. Are you sure [say 'yes']? yes

• You must reboot your system. Press enter to reboot now.

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76-110-0887/0, Issue 1

NOTE

Restore will take affect from files under /../usr/backup only. Do not change the folder name or directory path.

******************Restore Completed ******************

3.23

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SYSTEM DETAILED

VERSION UPGRADE INSTRUCTIONS

3.23. 1 To view your current sys tem version.

1. Connect to the system with the Telnet command:

2. Type system login user name: tenecs

3. Type system login password: tenecs

4. Type the command SU -- to login as administrator.

5. Type the administrator password: tenecs

6. Type the command: T3adm

7. Choose option 8 -- to verify installation.

8. The system will show you its current version and will check the installation [T3 10.1.8].

9. Press Enter -- to finish.

10.Press Q -- to quit to Linux shell.

3.23.2 Connect to the

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voice mail with FTP

telnet [system ip].

1. Connect to the system with the FTP command:

2. Copy the new ve rs ion to the

3. Close the FTP session.

3.23.3 Extract and upgrade

1. Return to the Telnet session .

2. Type the command ls

3. Type the command: tar xvzf [upgrade filename].

4. Type the command cd [upgrade directory name].

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ftp://Root:tenecs@[system ip]

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the copy paste command.

If the T elnet session is closed, open it again, by following steps 1 through 5 in Sect ion 3.23.1, above.

[ls is like the dir command], you need to see the upgrade file you transfer.

This will extract the installation file to the name directory.

voice mail folder, using

to change to the installation directory file.

5. Type the command ./t3update

-- to upgrade the system version.

6. At the end of the upgrade process type the command reboot

-- to reboot the system with new version.

7. Close the Telnet session.

3.23.4 Verify correct system version

After the system is up again, repeat the instructions in Section

3.23.1, above, to see i f t h e syste m v e rsi o n i s up dat e d an d if t h e

upgrade installation is verified as correct.

Section 3: INSTALLATION

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THIS PAGE INTENTIONALLY BLANK

3-34

4.1 GENERAL

Before the system actually begins processing calls, certain information must be entered to complete the installation. Information about the company, the telephone system, and mailboxes must be entered.

4.2 CONVENTIONS

A command is always referred to by the chain of menus you need to select to get to it. For example, to enter the mailbox menu: Users -> Mail boxes

Section 4

OPERATION

4.3 GENERAL RULES

There are a number of general rules of operation that apply no matter what part of the system a subscriber or outside caller is using.

4.3.1 System Prompts

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prompts. These prompts outline a caller's choices at any given point or give helpful explanations about the system.

As subscribers become more familiar with the system, they know which keys to press without hearing the en tire prompt. an experienced user to pr ess the correct key and interrupt the prompt.

It is possible to "key ahead", i.e., enter several commands very quickly without waiting for the system to respond with prompts. For example, when the system first answers, subscribers enter #, their mailbox numbers and passwords to advance to the subscriber's menu.

4.3.2 No Response from the user

The system is designed to respond when any of the 12 keys on a Touch Tone phone's keypad are pressed. If no key is pressed in response to a prompt, the system assumes the us er is uncertain about the correct entry. The system offers the caller assistance. If there is still no response, the system will pol itely disco nnect. This scenario will occ u r only af ter the s ystem

communicates with subscribers and o utside callers via

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system allows

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76-110-0887/0, Issue 1

has already detected DTM F durin g t he call, and it knows the caller has a Touch Tone phone. In cases where DTMF is not detected by the opening greeting point, when the caller does not respond to the

prompts, specified in the Departments --> Properties --> No response mailbox field.

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4.3.3 Too many Errors

The system counts the number of errors (incorrect key entries) that a user makes while interacting with a menu. If the number of errors reaches the pre-set number (usually 3), the caller is politely disconnected.

Errors are considered entries of invalid numbers such as extension numbers, passwords, date and time entries, etc.

4.3. 4 Allow ab le time betwee n key entries

There are a numerous places within the system where multidigit entries must be made: mailbox numbers; group list numbers; phone numbers and time entry.

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will transfer the call to the No response Operator,

The system is expecting a string of a pre determined digit length.

waits a few seconds between the digit entry, and upon receiving no

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additional digits within the allowable time, it assumes that the entry was complete.

For example, when e ntering mai lbox 123 as a destination, if there is too long a pause between 2 and 3, the system as 12 and not 123.

To define the l ength of time allowed between digit entries:

• use the System tim e out field, on the Site --> Settings screen, under the System Parameters he ading.

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then responds based on the digits received.

4.3.5 Use of the # key to terminate an entry

The # key can be entered to terminate an entry. Though the system has built-in timers that identify an end of a multi digit entry by a pre-determined pause, a user can shorten the response time by pressing the # key, such as when quickly entering a phone number.

4.3.6 Use of the * key

Cancel action: Many of the menu choices within the system include an option to cancel the user's selection by pressing the * key.

interpret the number entered

will

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4-2

Move to previous menu: In all of the subscriber interface menus, pressing the * key

result in returning to the previous menu.

will

4.4 FIRST-TIME USER TUTORIAL

Section 4: OPERATION

Upon entering the mailbox as a subscriber for the first time, greets the mailbox owner wi th a tutorial. The subscriber is prompted to record a name, personal greeting and private password.

After having completed this t ut orial, the subsc riber:

• is now i n t he direc tory,

and

• hears the subscriber's m enu.

4.5 DIRECTORY TREE

•/usr/

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/bin -- Ex e cutable files /vox -- Voice files /vmdat -- Data files /mailbox/rpt -- Report files /mailbox -- Mailbox greetings /messages -- Incoming messages

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THIS PAGE INTENTIONALLY BLANK

4-4

5.1 GENERAL

Section 5

SYSTEM ADMINISTRATION

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web based tools. You can connect t o the system through a direct connect data cable, over an Intranet or the Internet, using a null modem cable or a standard modem.

There are several administration tools at your disposal:

•

network and start / stop the system. cute d f rom teln et / Hy perTerminal.

•

voice mail ports.

system administration is done remotely using standard

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T3adm – a configuration utility to help you setup the

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monitor – a display utility th at s how s t he status of the

T3adm is exe-

•

to tion.

• standard ftp (file transfer protocol) – using standard ftp protocol,

you can access files on gram.

This section will discuss the connection options as well as the

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5.2 CONNECTING TO

5.2.1 Data Connection

The most efficient method to connect to connection.

You can either connect:

• using a PC on the same network as

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T3adm,

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WebController – a web based administration interface

, used to administer users, site an d PBX informa-

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monitor and ftp connections.

with any browser or ftp pro-

ma-

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is using a data

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76-110-0887/0, Issue 1

• create a direct PC-to-PC connection with a crossover data cable, as shown on the right, in Fi gur e 5-1, below.

Figure 5-1 Crosso ver Cable Diagram

A data connection will ensure that TCP/IP protocol is running and will enable ftp, web browsing and telnet.

For a data connection, you will need to know the IP address and sub-

net mask of

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5.2.2 Modem connection

Make sure a modem is connected or installed on telephone line is connected to the modem. The modem is set to answer automatically by de fa ult.

You can network to it using windows dial-up networking. To connect to an

account (as specified below) and then login to the system.

A. Connecting to a remote

1. Double click the dial-up account you create (as defined in the

2. Enter the user name and password of

3. Click “Dial”.

4. Enter the login name -- "tenecs", and press Enter.

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two sections below)

"tenecs" by default.

A window should pop-up once a connection is established.

is c onfi gure d to a cce pt r emote admin istr ati on vi a mod em.

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is equipped with a built-in remote access mechanism.

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system, you wil l need t o crea te a di al up

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-- both are

, and a

5-2

5. Enter the password -- "tenecs", and press Enter.

6. Once you have logged in, type slirp -P, and press Enter.

The system will print out its current ip address (default is

192.168.0 .100 ) , and o ther syste m information.

Section 5: SYSTEM ADMINISTRATION

7. Click the “done” button (in Windows 98 click the “Continue” but-

ton), after which a new connection icon should appear in the local machine's task bar, which means you have established a TCP/IP connection with the remote machine.

8. Open an Internet browser, and enter in the URL line the remote

IP address (192.168.0.100) to see the Web Controller administrati on site.

B. Creating a dial-up account from windows 2000

1. Right-click “My Network Places”, se l ect “Properties” .

2. Double-click “Make new connection”.

3. Click “Next”.

4. Select “Dial up to private network” and press “Next”.

5. Enter

6. Indicate if the connection is for all user or for current user only

and click “Next”.

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modem number.

7. On the “internet connection sharing” page click Next.

8. Enter the connection name (e.g. “tenecs”) and press “Finish”.

9. Right- clic k the c onn ect io n you just cre ated (ins i de the “Net wo rk

and dial-up connections” window ).

10.Click the “Security” tab.

11. Select “Advanced” from the “Security options” and click on “Set-

tings”.

12.Select “Allow these protocols” and check all the specified proto-

cols.

13.Make sure the last check box, “For MS-CHA P…”, is not ch ecked

and click “OK”

14.Click “Yes” on the dialog box which then appears

15.In the “Security” tab, check “S how termi nal window” (a t the bot-

tom of the tab) and click “OK”

C. Creating a dial-up account from windows 98

1. Double-click “My Computer”.

2. Double-click “Dial-up networking”.

3. Double-click “Make new connection”.

4. Provide the connection name.

5. Select a mod em y ou want to con nec t w it h.

6. Click “Configure”.

7. Click the “Options” tab.

8. Check “B rin g up T ermi nal - Window afte r dialin g”.

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76-110-0887/0, Issue 1

9. Click “OK”.

10.Click “Next”.

11. Enter the

12.Click “Finish”.

5.2.3 Null-Modem connection

You ca n us e a null modem cable to connect to the communi cation port on dress, and you can us e it in case the IP c onnection is not functio nal or th e I P address of

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You will not be able to use the WebController and ftp access to the system

using null- modem, as it is not an I P based connection. However, you will be able to

run the

modem number.

. This connection will work regardless of an IP ad-

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is unknown.

NOTE

T3adm pr ogram.

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5.3 ftp ACCESS

ftp (File transfer Protocol) is an internet standard for transferring files between systems over IP protocol. In order to v iew the contents of

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need ftp access. When connected to

work:

• open a browser window on your machine and type the following

in the address (URL) line of the browser:

where

For example, with the default address of

192.168.0.100, you will enter:

System as well as download or upload files to it, you will

ftp://root@

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IPAddress is the nam e or IP a d dress of the

machine.

ftp://root@192.168.0.100/../usr/

using a crossover cable or over a net-

IPAddress/../usr/

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being

5-4

You will then be prompted to enter your administrator password.

Now you have access t o t he past e and edit files by us ing standard Windows command s .

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directory and you can copy,

Section 5: SYSTEM ADMINISTRATION

5.4

5.4.1 Logging in – “telnet”

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T3 Adm

The able you to change IP configuration, start and stop down the system and change low level

To run the

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To run telnet:

1. open a command prompt in windows and type:

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using telnet.

where

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For example:

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machine.

T3adm is an administration and setup utility. It will en-

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T3adm program, proceed as follows .

T3adm program you need to be logged on to

telnet

IPAddress is the name or IP address of the

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IPAddress

parameters.

, shut-

5.4.2

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A communication session will start and the Linux prompt for user name and password will appear.

2. Enter the user name and password (this entry is case sensitive).

• The default user name is: T3adm

• The default password is: tenecs Y ou will then be at the Linux command prompt.

Telnet can only be used over IP. If you do not have an IP connection established, you can use HyperTerminal over a null modem cable or a standard modem to connect to T3adm.

To exit from telnet:

• type exit twice

• simply close the command line window.

T3adm options

• Start the

at the prompt. You will be pro m pted to ente r the super use r pass word .

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telnet 192.168. 0.100

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T3adm pr ogra m by typ i ng

and run

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T3adm

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76-110-0887/0, Issue 1

The default password is: tenecs

You are now logged in as a super user and ready to use T3adm.

You will get the main administration menu: istrator Program.

You will have the following options:

1. Start/Stop

2. Load tone file(s)

3. Change registry keys

4. Basic n et w ork configura tion

5. System backup

6. System monitor

7. A1 Info

8. Verif y Ins tallatio n

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Services

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Basic Admin-

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5.4.3 Services

9. Shutdown system

x. Extra stuff q. Unix shell

At any time -- while in the press Ctrl to exit to the Unix shell.

To delete a character, use the Delete key, instead of the Backspace key.

Each of the include:

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•

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•

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•

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VM -- T he main vo ice proc e ssi ng se rver IMAP -- The IMAP server POP -- The Pop server TTS -- The text to speech server

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components is called a service. The services

T3adm pr ogram -- you can

5-6

Select option 1 from the options to start and sto p each of th e se serv ice s. You can use this when you need to reset any of the servers.

maGEN

T3adm options and you will get

Section 5: SYSTEM ADMINISTRATION

NOTE

It is recommended to wait approximately 15 seconds after stopping a service before restarting it, to allow all the program components to s hut down.

Option number 5 will allow you to select the startup mode for each server.

When using the you can select Manual or automatic. The default setting is automatic, which means the server will start to work upon startup of the system.

5.4.4 Network configuration -- option 4

You can use the

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erating system.

1. Select option 4 of the

the req uired network informatio n:

• The IP address for this machine

• The Network subnet mask

• The Host name – by which you want to refer to this machine

• The Gatew ay -- through which the syst em can rea c h the

without any need for in depth knowledge of the linux op-

Do not use DHCP (Dynamic Host Configuration Protocol).

public int ernet

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VM main voice processing server, only,

T3adm to c onfigure the IP add r es s of

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NOTE

T3adm main menu an d pro vi de

• The Domain Name Server (DNS) which is used to resolve internet addresses

2. After changing this information, execute the shut down procedure and reboot the machine, for the changes to take effect.

3. Make sure to note the changes to allow further access through IP to this machine.

4. If you fail to connect after reboot using telnet, you can resort to the Telnet method using a null-modem cable or a standard modem.

5.4.5 System Backup -- option 5

To backup the system:

1. Select option 5 of the This will copy all the system files to a backup location.

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T3adm menu.

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76-110-0887/0, Issue 1

Before backup, the system will notify you it is shutting down.

2. After the backup is complete, you will have to manually restart the system services.

5.4.6 System Monitor -- option 6

The system monitor will show you a real time info snapshot of all the system ports, as well as indication of the status of the serial link.

You can use this option to start and stop each one of the voice ports, as wel l as per fo rm a “s of t” shu td own of the system, that is, wait unti l all ports are free and then stop the service.

5.4.7 A1 Info -- option 7

With this option you can view all the licenses given to the machine, including number of voice ports, fax ports, email clients, languages and more.

5.4.8 Verify Installation -- option 8

Running this option will:

• show the sof twa re releas e you are run nin g;

• verify that the system you are working with has all the correct

files relative to its version;

• gi v e y ou an indic a tion whether the process was successful or

failed.

5.4.9 Shut down -- option 9

You have to execute a shut down procedure before turning the system o ff:

• Select option 9 from the

You will be pro mpt ed to eithe r reboot the syste m or to halt it.

Before you selec t eith er opt ion , the progra m will doub le verif y your selec t ion and, only the n, it will e x ec ute a shut do w n in c luding turning the power off.

5.4. 10 Ex t r a stuff -- option 10

Under the Extra Stuff section you will find options to:

• define a modem,

• configure the fax op tion,

• configure voic e cards ,

• define a PBX,

• import/export data configuration,

• re c reate administ rator mail box,

• enable/dis a ble mod em call in supp or t,

• change time zone,

• set date and time.

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T3adm m ain menu.

5-8

5.4.11 Import/Export Data Base

You can import or export a mailbox, class of s erv ic e or depart m ent data base. You can then upload this information on a different machine and put it back on the current system.

• Select the desired mailbox, COS or department. The system will request a floppy disk, or it will save it in a temporary location.

5.4.12 Select PBX

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1. Simply select the PBX type

and

2. Restart

The values for the PBX you selected will appear on the PBX page of the Controller.

Section 5: SYSTEM ADMINISTRATION

has a built in library of PBXs from which you can choose.

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(software only , reboot is not necessary).

5.4.13 Configure vo ice card

To add or remove voice cards to/from the system, you will need to use the configure voice card option from you acc ess this option , you will def ine all voice boards in the system. You will need to specify the following information:

1. the address of each card in the system.

2. If the information shown is incorrect, type no.

3. If you type d no, above, you will be able to set the following

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The first card (ports 1 through 4) is by default on address 300. The next are 301, 302 etc.

Refer to the Brooktrout Hardware installation guide for more inform ation on settin g up t he add r e ss jumpers on the card.

After entering the address of the ca rd, the system will show you the card configuration:

• the firmware version

• number of voice channels on the card

• number of D SP’s.

parameters:

T3. Each time

• Type the number of the firmware you wish to select

-- either 1 or 2, below:

1. firmvp.std is used in US cards (Quartet, RDSP 432).

2. firmvp.van is used in European cards such as the Volare E U4 and PC I card s from the Vantage family.

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76-110-0887/0, Issue 1

5.4.14 Define modem

5.4.15 Configure Fax

• Enter the number of voice channels on the car d.

• Enter the number of RDSP on the card (1 for every 4 ports).

4. Finally, confirm the information and repeat for each card.

5. Reboot the system after completion of this process.

1. Select which com port will be used for remote administration. For Com1 press 1, Com2 press 2, etc.

2. Fax ports can be defined as remote administration ports when setting up fax ports, below.

Select the configure fax option from the T3adm menu -- under Extra stuff.

The Fax installation has two steps:

1. Run fax setup – following the steps on the screen to initialize the fax en gine.

2. Add a modem – the system will ask for a d evice name.

• If you are using a US Robotics modem (single port modem),

the device is ttyS3.

• If you are using a multi port modem, the device names are:

no. name port

i. ttyM1a port 1 ii. ttyM1b port 2 iii. ttyM1c port 3 iv. t tyM 1d port 4 v. ttyM1e port 5 vi. ttyM1f port 6 vii. ttyM1g port 7 viii. ttyM1h port 8

3. Follow the instructions for adding a modem -press Enter -- to select the default entry for each field.

4. Select either:

• option 4 -- to view the available modems,

5-10

• option 3 -- to remove a modem.

Before exiting from the fax configur atio n, th e syste m will ask you if you want to use the fax port as a port for remote access.

You can choose to enable or disable fax ports for remote administration by modem.

5.4.16 Installing the Fax software

In case step 1 of the pr evio us se ctio n fail s, th at is you cannot run the fax setup option, follow the following procedure:

1. Log in as su per user -- type: su -, followed by the root pass word.

2. Type: cd /

3. Type: ./setup. This will run the

4. Press N on al l optio ns , until you reach the Insta ll Fax option. Answer Y to the Install Fax option.

5. Select the fax card type you wish to use -- Multitech or US Robotics. The driver for this card will be installed.

6. After installing the driver, press q -- to quit the fax installation and continue.

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install

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Section 5: SYSTEM ADMINISTRATION

Installation procedure.

5.5

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7. Answer yes to the instal l hylafax so ftware question. This will install the fax engine, and might take up to five minutes.

After this stage, you will be able to add modems to the fax engine, as described in the previous section.

MONITOR

maGEN

The that allows you to view the activity of the used remotely over a network or the Internet.

Monitor -- shown in Figure 5-2, below -- is a utility

maGEN

ports. It can be

Figure 5-2

maGEN

Monitor screen

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76-110-0887/0, Issue 1

You can run it while connected over an IP connection. Double click

maGEN

the Enter the IP address of

You can start or stop a port by right clicking the port.

Monitor icon. You will be prompted for a host name.

maGEN

. You will see the status of all ports.

5.6

5.7

maGEN

CONTROLLER

maGEN

The below -- is the top of the pyramid of all administration configuration and definit ion scr een s.

Figure 5-3

See a detailed guide to 6-2 of Section 6, below.

Controller Main Menu screen -- shown in Figure 5-3,

maGEN Controller

Main Menu

Web Controller Reports SMDR

maGEN

Controller Main Menu screen

maGEN

screens and instructions in Figure

SYSTEM MESSAGE DETAIL RECORDING (SMDR)

5.7.1 Accessing SM D R Repor ts

1. Log in to the

2. Click the SMDR link. The SMDR Reports definition screen, shown in Figure 5-4, below.

5.7. 2 Gener ating a report

To generate a report:

1. Fill in the fields relevant to your query.

2. Press the [Generate Report] button, at the bottom of the screen. The fields are compounded, so you can create a complex query by filling in multiple fields.

5-12

maGEN

T3 administration web page.

Section 5: SYSTEM ADMINISTRATION

Figure 5-4 SMDR Reports definition screen

5.7.3 Costing of calls

To view information regarding a particular extensiion:

• fill in the Extension number field. To view information regarding a particular trunk:

• fill in the Trunk number field.

Cost per minute

To generate price information, enter:

• either the cost per minute and/or

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76-110-0887/0, Issue 1

• the surcharge per call. The cost per minute is calculated in one minute increments. For example:

If the cost per minute is 15 cents and the call dur ation is 45 second s, the call cost is 15 cents.

If the call duration is 1 minute and 5 seconds, the call cost is 30 cents.

Call cost

If you entered information in the cost per minute section, above, you can select calls by cost according to the following criteria:

• Fill in only the from field -- to view calls equal or above a certain cost.

• Fill in only the to field -- to view calls equal or below a certain cost.

• Fill in both the to and from fields -- to view calls between a range of number s .

Called number

Fill in the called number field -- to view calls c on t ain ing the given number. The called number field refers both to:

• numbers dialed on outgoing calls and

• caller ID numbers in incoming calls.

Period

Enter a valid range of dates – from a certain date/time to a certain date/time.

By default, the end date is today’s date.

Sorting Calls

The full report will show all legs of a call. If you selected calls for a particular extension or trunk, full report will show all calls that the extension or trunk took part in plus all other legs of these calls.

5-14

The summary report will show only t he first leg of each call, or the legs, that a particular extension or trunk took part in.

You can sort the summary report by fields. A sample SMDR report is shown in Figure 5-5, below

Section 5: SYSTEM ADMINISTRATION

Figure 5-5 Sample SMDR Report

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76-110-0887/0, Issue 1

THIS PAGE INTENTIONALLY BLANK

5-16

maGEN

Section 6

WEB CONTROLLER

6.1 THE

maGEN

Figure 6-1

WEB CONTROLLER MAIN MENU SCREEN

maGEN

Web Controller Main Menu screen

6.2 THE UTILITY

6.3 TO USE THE

maGEN

WEB CONTROLLER ADMINISTRATION

maGEN

The

maGEN

the

The

maGEN

it locally or remotely over a network.

maGEN

1. Open a browser

2. Type in the IP address of

Web Controller screen is the administration utility of

system.

Web Controller is TCP-IP web-based, so you can use

WEB CONTROLLER

maGEN

6-1

76-110-0887/0, Issue 1

-- in the address line (URL) of your browser.

3. Log into the with a valid administra tor mai lbo x :

• the default mailbo x is 100

• the password is 0000.

At the start of each session you may specify the session timeout (default is 15 min utes). The session time out is the amount of time the connection to the elapsed time since the last activity to the server (any time you press the command buttons is considered an activity). If you try to make an operation after the timeout has expired, the system will take you to a login page.

net Explorer and Netscape browsers, with Java Script Enabled. Other browsers may not necessarily work as expected.

maGEN

Web Controller

server will be open. This tim e is t he

NOTE

was tested with Microsoft Inter-

6.4 NAVIGATING THE SYSTEM

maGEN

The the familiar conventions.

controller is a web-based application, and uses all

One esse ntial rule to remember is: The information is not saved into the data-

base, until you click the SAVE icon.

NOTE

6-2

maGEN Con troller

Main Menu

Fig. 5-3 Sect. 5.6

Web Controller Reports SMDR

Section 6: emaGEN WEB CONTROLLER

Web Controller

Main Menu

Fig. 6-1 Sect. 6.1

Mailboxes Departments Class of Service Site Parameters PBX

SMDR

See

Fig. 5-4

Sect. 5.7

Fig. 17-1 Sect. 17.1

Full Reports Mailbox Usage Daily Mailbox List Port Statistics System Group List System Statistics Mailbox Usage by Date Hourly System Statistics

Reports

Main Menu

Mailbox screens

Properties Create New Mailbox Conversion Table Message Notification Script

Fig. 11-1 Fig. 11-3 Fig. 11-4 Fig 11-5 Fig.

Sect. 11.1 Sect. 11.3 Sect. 11.7 Sect. 11.8 Sect. 14.2

14-1

Mailbox screens -- continued

Email Settings POP3 Accounts Email Reply Settings Forwarding Options Groups

Fig.11-6 Fig. 11-7 Fig. 11-8 Fig 11-9 Fig. 13-2

Sect. 11.9 Sect. 11.10 Sect. 11.11 Sect. 11.12 Sect. 13.1

Departme nt s cr eens

Properties Working Hours Directory Assistance

Fig. 10-1 Fig. 10-2 Fig. 10-3

Sect. 10.1 Sect. 10.4 Sect. 10.6

Site Parameter screens

General Settings CID Routing Fax Settings

Fig. 7-1 Fig. 7-2 Fig. 7-5 Fig . 18-1

Sect. 7.1 Sect. 7.3 Sect. 7.13 Sect. 18.2

Class of Service screen

Group Members

Fig. 13-3

Sect. 13.4

Class of Service

Fig.12-1

Sect. 12.1

Site Parameter screens -- continued

Holidays PA Settings Global Groups Speech Recognition

Fig. 7-4 Fig.7-3 Fig. 13-1 Fig. 10-4

Sect 7.12 Sec t. 7.11 Sect 13.1 Sect. 10.6, 10.7

PBX screens

Parame te rs Integ r ation Trunk Po r t D e fin i tion Ser i a l In tegratio n

Fig. 9-1 Fig. 9-2 Fig. 9-3 Fig 8-1 Fig. 9-4

Sect. 9. 1 Sect. 9.11 Sect. 9.13 Sect. 8.1 Sect. 9.14

Figure 6-2 Your guide to

maGEN

screens an d i n structions

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76-110-0887/0, Issue 1

THIS PAGE INTENTIONALLY BLANK

6-4

7.1 GENERAL

Section 7

SITE

To adapt a system to a specific site, meaning custo mizing to the customer’s specific environment, you will need to configure several sections of the system, including:

• Site Voice Mail Parameters -- included in this section

• PBX Port Definition -- see Section 8

• Department Definition -- see Section 10

maGEN

Figure 7-1 Site --> General screen

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76-110-0887/0, Issue 1

7.2 SITE – GENE RAL INFORMATION

Company Name

This is the name of the si te where the

Legal values: Default: Action:

Address

Thes e f ields are for the address of the installat ion site.

Legal values: Default: Action:

P.O. box

This field is where you can en ter a P.O. box if requ ire d.City

Legal values: Default:

1 to 30 characters Blank Enter the name of the site.

1-30 characters, on 2lines Blank Enter the site address on the top line.

Use the second line for room numbers, etc.

1 to 6 digits Blank

maGEN

system is in stall e d.

Action: Legal values: Default: Action:

State

Legal values: Default: Action:

Zip code

Legal values: Default: Action:

Enter the P.O. box number 1 to 30 characters Blank Enter the name of the city

2 charac ters Blank Enter the two-letter state abbreviation.

5 or 9 digits Blank Enter the site location zip code.

7-2

Section 7: SITE

Telephone Numbers

These fields are for the PBX/KTS system primary and secondary phone nu mbe rs .

Legal values: Default: Action:

Fax number

This fi eld is where you can ente r the site's FAX number

Legal values: Default: Action:

Administrator Name

This space is for the

Legal values: Default: Action:

2 fields of 1 to 10 digits each Blank Enter the phone numbers, including area

code.

1 to 10 digits Blank Enter the site's FAX number.

maGEN

1 to 31 chara cte rs Blank Enter the System Administrator's name.

Administrator's name.

Administrator mailbox

This space is for the tial to enter the mailbox number, in order for the administrator to be able to use the remote access operations.

Legal values:

Default: Action:

Number of Trunks

This entry is the number of Central Office trunks connected to the PBX/KTS.

Legal values: Default: Action:

maGEN

A number -- up to seven digits long between 000000 0 and 99999999

Blank Enter the System Administrator's mailbox

number

1 to 999 Blank Enter the number of connected Central

Office trunks.

Administrator's mailbox. It is essen-

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76-110-0887/0, Issue 1

Number of Extensions

This is the number of extensions connected to the private telephone system.

Legal values: Default: Action:

Voice Mail Hunt Group Extension Number

This is the pilot number of the hunt group that the PBX/KTS uses to

access

GEN

dial the number of the hunt group, in order to connect to the caller, which is waiting on hold.

Legal values: Default: Action:

maGEN

announces the name of the subscri ber, and asks the person to

1 to 99999 Blank Enter the number of connected extensions.

. This field is used for the paging feature.

1-7 dig its Blank Enter the hunt group pilot number.

ma-

7-4

7.3 THE SITE SETTINGS SCREEN

Section 7: SITE

Figure 7-2 Site --> Settings screen

7.4 PARAMETERS ON THE SITE --> SETTINGS SCREEN

maGEN

dant detects a busy event from an extension, it can be set to allow the caller to be placed on hold, in a queue. incoming calls to this extension in a queue, and will let each caller know their position in the queue. The system will try transferring the caller to the extension after a defined period, while holding the call, with full transfer supervision. If the extension is still busy, the system will announce to the caller their position in the queue. While holding,

maGEN

to Chapter 16 – Voice Prom p ts) . The following parameters needs to be set, on the Site --> Se ttings

screen, to activate this feature:

has a built-in call queuing feature. When the auto-atten-

maGEN

can play promotional announcements to the ca ller (refer

will arrange all

7-5

76-110-0887/0, Issue 1

Maximum Ports on Hold Allowed

This fi el d d et erm ine s t he to ta l nu mbe r of port s in th e sy s tem tha t a r e allowed to be placed on

amount is th e MAXIMUM regardl es s of the amount all owed in a given mailbox.

maGEN

hold simultaneously. This

Legal values: Default: Action:

Time Interval Between Busy

This f ield controls t he timer t hat determ i nes how often checks a held call to see if the called party's extension is still busy. This time is used in conjunction with the next field.

Legal values: Default: Action:

This function is only valid for FULL transfer supervision.

Max Ret r i es on Busy

This fi eld de ter mines the numbe r o f tim es t he ca lle r ca n be p romp ted to remain in the queue, while the extension is busy. When this maximum is reached, the caller may no longer hold, rather the caller may leave a message or be transferred to a different mailbox.

0 to 24 0 Select from the drop box.

5 to 999 seconds 20 seconds Enter the duration between checks.

NOTE

maGEN

7-6

Legal values: Default: Action:

This function is only valid for FULL transfer supervision.

1 to 99 1

Enter the desired number of t imes for

GEN

to check a busy extension before offering the held calle r an opp or tunit y to lea v e a message or try another number.

NOTE

ma-

Section 7: SITE

7.5 SPECIAL KEY PARAMETERS ON THE SITE --> SETTINGS SCREEN

Directory Assistance Key

This field determines the digit that is pressed to have present the directory of mailbox holders. Enter a space to disable the directory assistance option.

maGEN

Legal values: Default: Action:

End Recording Key

This fi el d d et ermi ne s th e key pr es s nal from the caller to end a recording.

Legal values: Default: Action:

Skip Backward- For ward

This field det ermines th e n u mber of seconds th at skip backward (rewind) / or fast forward a message while the mailbox owner is listening to messages.

Legal values: Default:

0, 1, 2 to 9, *, # 9 Select from the drop box.

maGEN

0, 1, 2 to 9, *, #, or @ (= any key) @ (= any key) Select from the drop box.

recogn i zes as the si g-

1 to 99 second s 3 seconds

maGEN

will

Action:

Pause

This field determines pause duration when pause key was pressed, before playback resumes. Pressing any key while in Pause resumes playback.

Legal values: Default: Action:

Enter the number of seconds for rewind/fast forward.

1 to 999 seconds 10 seconds Enter the number of seconds for pause dura-

tion.

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76-110-0887/0, Issue 1

7.6 SECURITY PARAMETERS ON THE SITE --> SETTINGS SCREEN

Administrator Password

This number is required for access to all System Administrator functions. The password can contain up to 4 digits.

Legal values: Default: Action:

Mailbox

This field te lls numbe r. This val ue is us ed t o det erm in e if a c all er has dia l ed a mail box number or a conv e rsion ta ble dig it.

Legal values: Default: Action:

Extension Length

This field determines the

Legal values: Default: Action:

0000 to 9999 0000 Enter from 1 to 4 digits for a desired pass-

word

maGEN

1 – 7 digits 3 Select from the drop box.

how many digits make up a valid mailbox

maGEN

PBX ext ens io n num ber' s len gt h.

Password Length

This field determines how many digits are allowed for a mailbox user's password

Legal values: Default: Action:

1 to 9 digits 4 Select from the drop box.

7.7 GREETING HOURS PARAMETERS ON THE SITE --> SETTINGS SCREEN

maGEN

depending on the time of day. This field determines what these time

7-8

announc es "Good Morning, Aftern oon, Eve ning"

Section 7: SITE

periods are. There can occur a situation in which the time greeting is “Good morning” yet the department greeting still indicates that the office is closed (night mode - set in department definition) - e.g. 05:00 AM.

Legal values: Default:

Action:

12:00 to 11:59 / AM / PM Morning - 12:00 AM, Afternoon - 12:00 PM,

Evening - 05:0 0 PM Select from the drop box.

7.8 HOUSEKEEPING PARAMETERS ON THE SITE --> SETTINGS SCREEN

maGEN

sages, according to parameters defined in class of service.

Day

This field ent ry determines on which day t he house keeping will be performed.

Legal values: Default: Action:

has a house keep ing mec h ani sm , which clea ns old mes -

Sun too Sat, Daily Daily Select day from the drop box.

Time

Enter th e ti me of day th e ho use ke epi ng ac ti vi ty i s t o b eg in. Th is ti me should be at a no/low traffic period . Typically this is between midnight and 6 A.M .

Legal values: Default: Action:

Purge reports

Enter the number of months after which the system will delete old report dat a.

Legal values: Default: Action:

HH: MM AM/PM 02:59 AM Select ti me from the drop box.

number of months 2 months Select ti me from the drop box.

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76-110-0887/0, Issue 1

7.9 SYSTEM PARAMETERS ON THE SI TE --> SETTINGS SCREEN

System Time Out

This is the duration of the time period after playing a system prompt

maGEN

that tension. If no input i s receiv ed during this ti me per io d, continues on to the relevant NO-RESPONSE action.

Recomm en ded du ratio n: 3 to 6 seconds.

gives the caller to key in the desired number of an ex-

maGEN

Legal values: Default: Action:

Script Time Out Script: This is the duration of the time period after playing a script

menu t hat extension. If no input is received during this time period, continues on to the relevant ERR line for more actions.

Recomm en ded du ratio n: 6 seconds .

Legal values: Default: Action:

Conversion Table Time Out

This f ield sets the inter-digit ti me-out for th e conve r sion table. The recommended time is 2000 msec. The entry should not be less than 800 msec.

1-12 seconds 4 seconds Select duration from the drop box.

maGEN

gives the caller to key in the desired number or

1-12 seconds 5 seconds Select duration from the drop box.

maGEN

7-10

Legal values: Default: Action:

Weekdays Definition

This fi el d d et ermi ne s wh at days day. Any day not entered here will be considered to be Weekend day.

Legal values: Default:

200-40 00 ms ec 2000 msec Enter the time-out period.

maGEN

Days of the week Monday, Tuesday, Wednesday, Thursday,

Friday

is to consider as a Week-

Section 7: SITE

Action:

Page Wait

This fiel d det ermi nes th e dura tion (in second s) of the paging feat ure. This is the time a caller can wait on the line while a subscriber. If the subscriber has not contacted the system within this amount of time, the caller is prompted that the subscriber is not available.

Legal values: Default: Action:

Check all days to b e con sidered w eekdays.

maGEN

1 to 9999 sec Blank Enter the desired time duration.

is paging

7.10 CALL OUT PARAMETERS ON THE SITE - -> SETTINGS SCREEN

When messa ge no tifi cat ion, e tc., it dial s out on out si de tr unk ci rcui ts. Ther e are two different results that answered call.

maGEN

perfor ms a Cal l Out , s uch as wake -u p ca ll, remot e

maGEN

may rec eive other tha n an

Busy

This field controls the time interval between Call Out attempts for a Busy condition .

Legal values: Default: Action:

No Answer

This field controls the time interval between Call Out attempts for a No Answer condition.

Legal values: Default: Action:

1 to 999 m inu tes 3 Enter desired number of minutes to wait be-

fore retry.

1 to 999 m inu tes 30 Enter desired number of minutes to wait be-

fore retry.

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76-110-0887/0, Issue 1

7.11 PUBLIC ANNOUNCEMENT PARAMETERS

Figure 7-3 Site --> Public Announcement screen

maGEN

feature of the PBX. This allows the following Firs t , if a mailbox ow ner is away fro m hi s /her phone, he/she can be paged with in the loca tio n and receiv e their calls at a ph one else where in the building. Second, make up to eight special pre recorded announcements to be played back at specific times and days.

has the ability to activate the public announcement (PA)

maGEN

can be programmed to

features:

Number

This is t he ID numbe r f or the availab le schedule assignments.

Legal values: Default: Action:

Prompt

This is the pr ompt number that you recor d for a s peci fic s chedu le announcement.

These prompts are hard-coded and may not be changed.

Legal values: Default: Action:

1 to 8 1 to 8 None.

NOTE

See Action, below. 151 to 158 Record the appropria t e prompts using t he

"To Record A Prompt" option in the System Administrator menu.

7-12

Section 7: SITE

Day

This fiel d det ermine s th e day( s) on which a sch edule d PA an nounc ement w ill be made.

Legal values: Default: Action:

P.A. Time

This field sets the time for a scheduled announcement to be made

Legal values: Default: Action:

P.A. Zone

This determ ines the P. A. zo ne acces s code to whi ch an announcement is directed. The access code MUST match the desired PBX paging access code.

Legal values: Default: Action:

Daily, None, Day of week None Select from the drop box.

HH: MM AM/PM 12:00 AM Select ti me from the drop box.

0-9, *, or # / use "," for pause Blank Enter the page zone access code.

7.12 HOLIDAY SCHEDULE

Figure 7-4 Site --> Holiday Schedule screen

7-13

76-110-0887/0, Issue 1

maGEN

their dates into the system. When the internal calendar matches one of these dates, the appropriate holiday greeting will be broadcast to the caller. The appropriate oper ation mode defined in the Holiday Oper at ion M ode fi e ld i n De par tm ent De fi nit i on wil l b eco me a cti ve as well. After the holiday message is played, the defined department greetings will begin.

Holiday name

This is t he ID numbe r f or the availab le schedule assignments.

all ows you to pre- progra m up to 1 6 holi day mes sages an d

Legal values: Default: Action:

Date

This field determines the date of the related holiday.

Legal values: Default: Action:

Prompt

This is the prompt number to record for this particular holiday.

Legal values: Default: Action:

1-16 characters None None

MM/DD 00/00 Enter the desired month and day for this

schedule number or select a day from the selecti on calendar.

170-185 None Record the appropria t e prompts using t he

"To Record A Prompt" option in the Administrator's menu.

7-14

Name

These are the names for the holidays.

Legal values: Default: Action:

1-20 None Enter the holiday name.

7.13 CID ROUTING

Section 7: SITE

Figure 7-5 Site --> CID Routing screen

The CID Routing table allows you to route calls based on the caller ID information. You can use a complete number or a partial number (which includes only the are a code, or area code + exchange) .

You can bind each number in this table with a specific mailbox (which can also be a lead number for an ACD group or a script mailbox). You can also specify the type of action to be taken with this number. For example, you can define specific numbers to always be transferred to a mailbox to take a message, and other to be transferred to a live extension.

To add new numbers to this list:

• Click the NEW button. To remove numbers from the list:

1. Check t he REMOVE box.

2. C lick SAVE. The CID routing table is used in conjunction with the Script opcode

CID Routing.

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76-110-0887/0, Issue 1

THIS PAGE INTENTIONALLY BLANK

7-16

8.1 GENERAL

Section 8

PBX PORT DEFINITION

Figure 8-1 PBX --> Port Definition screen

The Po rt Definition menu define s the the PBX --> Port Definition screen, as follows.

8.2 PORT PARAMETERS

Extension

This is the extension number to which the particular port is connected.

Legal values: Default: Action:

maGEN

1-7 dig its Blank Enter the related extension number

port parameters on

8-1

Telrad EmaGenSys Unified Messaging System User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual