Telrad Digital telephone User Guide

Integrated Multi-Application Generator

User guide for:

•Di

• Analo

• Sin

ital telephone sets

telephone sets

le Line Telephones

in DIGITAL systems

76-110-0205/I Issue 1

76-110-0205/I, Issue 1

Digital telephone sets

Analog telephone sets

Sin

le Line Telephones

User

Telrad Telecommunications Inc.,

Woodbury, New York

uide

NOTICE

This publication refers to Telrad Integrated Multi Application Generator (ImaGEN), Release 6.0, connected to Telrad DIGITAL KEY BX and DIGITAL 400 exchan

es, Release SB6/DB6.

Telrad reserves the ri

ht to modify the equipment and software described herein without prior notice. However, chan

es made to the equipment or software described herein do not necessarily render this publication invalid.

Woodbury, New York

ii Digital and analog telephone sets and SLT

WHAT IS IMAGEN?

ging

IMAGEN is a multiple application rates an electronic voice mail system, providin an easy, fast and dependable way to communicate with people inside and outside your or

• For outside callers dialin IMAGEN plays a recorded announcement that offers assistance in reachin to speak, and provides options for proceedin person is subsequently unavailable.

• For you, as an IMAGEN subscriber, the wide variety of IMAGEN features provides you with the flexibility you need in mana such as handlin receivin explanation of these features, to step instructions for operatin

messages. This manual provides you with an

your communications requirements,

incoming calls, and leaving and

in to your organization,

the person with whom they want

enerator that incorpo-

you with

anization.

if that

ether with step-by-

the IMAGEN functions.

Digital and analog telephone sets and SLT 1

BASIC CONCEPTS

WHAT IS A MAILBOX?

All internal IMAGEN users are assi own personal use. This is where the recorded messa they receive are stored.

ned a mailbox for their

Each mailbox has a unique number (up to six di

its). Your mailbox number is usually the same as your extension number.

Once the system administrator has assi

ned a mailbox to

you, you can personalize it by:

• obtainin

(which you can chan

• recordin

a password from the system administrator

e or cancel); your name in your mailbox; the personal greetings that you want your

callers to hear when you are unavailable.

MENUS

A menu is a list of options. For example, upon enterin system, the IMAGEN MAIN Menu is heard as follows:

To leave a message To enter a specific mailbox To enter your own mailbox To ask for extension assistance To exit

Dial

[#]

and

the mailbox No.

Dial [2]

Dial [#] twice

Dial

[9]

Dial

[*]

the

2Di

ital and analog telephone sets and SLT

You make a selection from a menu by dialing the appropri-

ate number. You may then hear a further list of options, dependin the entire menu recordin

upon your selection. Y ou do not have to listen to

before making your selection.

Your system may have been pro are sli

htly different from the ones described in this man-

rammed with menus that

ual. See your system administrator for more information.

NOTE

After the menu recordin

is finished, you have 5 seconds in which to make a selection from the menu. If you do not make a selection within 5 seconds, the previous menu is played. If a

ain you

do not make a choice within 5 seconds, you exit

IMAGEN.

YOUR PASSWORD

Your mailbox has a unique password, that you can chan

e at any time. This ensures that no one but you has access to the messa

You receive your password (of up to 12 di

es you receive.

its) from the

system administrator .

TYPOGRAPHIC CONVENTIONS

In this

uide the names of fixed buttons and dialpad buttons appear in bold type and within brackets, as in [SPKR] or [2]. The names of menus are in all capital letters, as in MAILBOX Menu.

Digital and analog telephone sets and SLT 3

General function keys

There are some keys whose functions are fixed: Dial [0] To repeat the current menu

To dial for operator assistance -- only for outside calls

Dial [*] To return to the previous menu

or To exit IMAGEN from the MAIN Menu

WHAT CAN YOU DO WITH IMAGEN?

IMAGEN enables you to perform the followin

• receive messa

• leave messa

es; es for other subscribers; es for a group of subscribers;

functions:

• record your telephone conversations;

• screen incomin

• store messa

• have a messa sent or received) attached to incomin messa

es;

• attach an annotation to a messa

• receive confirmation when a messa heard by the receivin

•ta

messages as urgent and/or private;

• forward calls and/or messa

• index old messa

• copy or transfer messa

calls;

es intended for future delivery;

e header (date and time message was

and outgoing

e you are redirecting;

e you have sent is

party;

es to another destination;

es for future retrieval;

es you have received to other

mailboxes;

• pro

ram Automated attendant service for your mailbox.

4Di

ital and analog telephone sets and SLT

ACCESSING IMAGEN

The IMAGEN External Main Menu (below) is played to external callers dialin access this menu from outside the system by dialin IMAGEN telephone number, administrator.

in to the IMAGEN system. You can

the

iven to you by the system

You hear the followin

To call an extension To leave a message To dial by name To answer prerecorded interview

questions To use single digit dialin To ask for extension assistance To ask for operator assistance To disconnect

If you are callin IMAGEN access code, as

options:

Dial [1] and the extension no.

Dial [2] and the mailbox number

Dial [5], [6], [7] or [8]

from inside the system, simply dial the

iven to you by the system

administrator.

NOTE

If you use a non-tone dial telephone to dial in to IMAGEN, the call is handled accordin pro

ramming. Generally, the call is forwarded

to system

directly to operator assistance. Refer to your system administrator for details.

Dial [3] Dial [4]

Dial [9] Dial [0] Dial [*]

Digital and analog telephone sets and SLT 5

If a caller from outside the system dials an extension that is

busy or doesn't answer, IMAGEN responds with the follow-

options:

To wait for the extension

Dial [1]

To leave a message To reach the operator To return to the previous menu

Your system may be pro not have the option of waitin be prompted to leave a messa

rammed differently, and you may

for the extension, or you may

e immediately.

Y ou can choose from a variety of alternative pro

Dial [2] Dial [0] Dial [*]

rammable Automated Attendant service approaches, as described in detail in PROGRAMMING AUTOMATED ATTENDANT SERVICE FOR YOUR MAILBOX, under ADVANCED IMAGEN SUBSCRIBER FEATURES, below.

6Di

ital and analog telephone sets and SLT

GETTING STARTED

WITH YOUR MAILBOX

ENTERING YOUR MAILBOX

You

enerally enter your mailbox from your own extension,

the IMAGEN access code that the system adminis-

usin trator has defined. However, you can also enter your mailbox from any standard tone dial telephone. For example, if you are at home and want to listen to the messa received at the office, you can dial the

IMAGEN

number and then enter your mailbox.

To enter your mailbox from your own extension

1. Dial the

IMAGEN

access code;

you receive the IMAGEN MAIN Menu:

To leave a message

es you

telephone

Dial [2]

To enter a mailbox To enter your mailbox

Dial

2. Dial [#][#]; if you have any messa

and enter the mailbox no.

[#]

Dial [#] twice

es, you hear a

recorded announcement:

You have <number> new messages and <number> old messa

Digital and analog telephone sets and SLT 7

; you are asked to enter your password.

3. Enter your password;

you receive the MAILBOX Menu:

To listen to your new messages *

Dial [1]

To leave a message for another mailbox To record a personal greetin To set mailbox options To record a group message To listen to your messages ** To undelete messages *** To review your future delivery messages **** To repeat this menu To return to the previous menu

* You hear this option only if there are new messages waiting in your

mailbox.

** You hear this option only if there are other messa

mailbox.

*** You hear this option only if there are deleted messa

be recovered.

**** You hear this option only if there are future delivery messa

in your mailbox.

es waiting in your

Dial [2] Dial [3] Dial [4] Dial [5] Dial [6] Dial [7] Dial [8] Dial [9]

Dial [*]

es which may still

es waiting

To enter your mailbox from another extension within the system

1. Dial the IMAGEN access code; you receive the IMA-

GEN MAIN Menu (see above).

2. Dial [#] and dial your mailbox number; you are asked to

enter your password.

3. Enter your password;

you receive the MAILBOX Menu.

8Di

ital and analog telephone sets and SLT

To enter your mailbox from a telephone

outside the system

1. Dial the IMAGEN telephone number;

you receive the external MAIN Menu.

2. Dial [#] and your mailbox number;

you are asked to enter your password.

3. Enter your password; you receive the MAILBOX Menu.

RECORDING YOUR NAME AND PERSONAL OPENING GREETING

You personalize your mailbox by recordin your own personal

reetings.

your name and

To record your name

1. Dial [3] from the MAILBOX Menu; you receive the PER-

SONAL GREETINGS Menu:

To record your mailbox greetin To record your personal busy greetin To record your name To record your special temporary greetin To record your internal mailbox greetin To repeat this menu To return to the previous menu

Dial [1] Dial [2] Dial [3] Dial [4] Dial [5] Dial [6]

Dial [*]

Digital and analog telephone sets and SLT 9

2. Dial [3];

you receive PERSONAL GREETINGS RECORD Menu.

To playback the message To erase the existing message To record a new message To record a new message -- with amplification To repeat this menu To return to the previous menu

3. Dial [5], and wait for the tone before sayin

While you are recordin

either your name or personal

Dial [1] Dial [3] Dial [5] Dial [6]

Dial [0]

Dial [*]

your name.

reetings, you can add to your recording time by dialing [4]. Unless your system is pro initially have four minutes of recordin

rammed differently, you

time, but can add

an additional minute each time you dial [4].

4. When you finish recordin

, dial [#];

you receive the END OF RECORD Menu:

To review your recorded message To save your message To erase this message To add to this message

Dial [1] Dial [2] Dial [3] Dial [4]

To erase this message and record a new one To repeat this menu To exit from IMAGEN

5. To save the recordin

of your name, dial [2];

Dial [5]

Dial [0]

Dial [*]

you return to the PERSONAL GREETINGS Menu.

10 Digital and analog telephone sets and SLT

To record your personal greetings

ging

You record your various personal way that you record your name. The only difference is that you select [1], [2], [4] or [5] from the PERSONAL GREET- INGS Menu in step 2 above, dependin

reeting you want to record. There is no other difference in

the procedure.

reetings in the same

upon the type of

• Callers hear your personal don't answer your rin Do Not Disturb (DND) mode, or when you have not recorded a busy

• Callers hear your are usin

• Callers hear your example, while you are on vacation), until you erase it, after which your mailbox reverts to your re sonal

• Callers from within the system hear your

greeting

mailbox

CHANGING YOUR PASSWORD

You receive your initial password from the system administrator, but can chan your password. However, if you do so, anyone can enter your mailbox and listen to your messa

To change your password

1. Enter your mailbox (dial the IMAGEN access code and dial [#][#]).

2. Enter your current password; you receive the MAILBOX Menu.

your telephone;

reeting.

(if programmed) as an alternative to your

reeting.

reeting;

busy greeting

special temporary greeting

e it at any time. You may also cancel

mailbox greeting

telephone, when it is in the

if they call while you

es.

when you

(for

ular per-

internal

Digital and analog telephone sets and SLT 11

3. Dial [4];

you receive the MAILBOX OPTIONS Menu:

To program the first follow me

Dial [1]

To program the second follow me To program auto attendant service To hear messages with header To change your password To define your personal distribution list To set the auto-copy feature To set the message monitoring time To repeat this menu To return to the previous menu

Dial [2] Dial [3] Dial [4] Dial [5] Dial [6] Dial [7] Dial [8] Dial [0]

Dial [*]

4. Dial [5]; you are asked to enter your new password.

5. Enter new password (up to 12 di

its) followed by [#]

dial [#] to cancel your current password.

6. You now have the followin

options: [1] to confirm the new password (or to confirm cancellation of the current password) or [2] to cancel the new password.

7. Dial [1] to confirm or [2] to cancel; the new password is either confirmed or canceled and you return to the MAILBOX OPTIONS Menu.

NOTE

If, in Step 5, you dialed [#] (and then [1]) to cancel your current password, you can then enter your mailbox without a password, as can anyone else.

12 Digital and analog telephone sets and SLT

LEAVING MESSAGES

LEAVING ORDINARY MESSAGES

You can leave a messa mailbox.

To leave a message

1. From

outside

your mailbox -- dial the IMAGEN access code; you receive the IMAGEN MAIN Menu:

To leave a message To enter a mailbox

e from inside or outside of your

Dial

and enter the mailbox no.

[#]

[2]

To enter your mailbox To request extension assis-

tance

Dial

[#] twice

Dial

[9]

or From inside your mailbox -- dial [

throu

h the menu options until you receive the MAIL-

] to move backwards

BOX Menu:

To listen to your new messages* To leave a message for another mailbox To record a personal greetin To set mailbox options To record a group message To listen to your other messages **

* You hear this option only if there are new messages in your

mailbox.

** You hear this option only if there are other messa

mailbox.

es in your

Digital and analog telephone sets and SLT 13

Dial [1] Dial

[2]

Dial

[3]

Dial

[4]

Dial [5] Dial

[6]

2. Dial [2];

you are asked to enter a mailbox number or use the Dial-By-Name feature.

3. Dial the mailbox number; you hear a recorded messa

This is mailbox number ___. Please state your mes-

e clearly, then dial

[#].

Then you hear a short tone.

4. After you hear the tone, record your messa While you are recordin time by dialin

[4]. Unless your system is programmed

, you can add to your recording

differently, you initially have four minutes of recordin time, but can add an additional minute each time you dial [4]. When you have finished recordin

, dial [#]; you receive

the END OF RECORD Menu:

To replay your recorded message To save the message To erase the message To add to the message To erase the message and record a new one To save the message with options To repeat this menu To exit and return to the previous menu

Dial [1] Dial [2] Dial [3] Dial [4] Dial [5] Dial [6] Dial [0]

Dial [*]

5. Dial [2]; your messa

e is sent. You return to the MAIN Menu.

NOTE

If you han sa

e is sent and you exit IMAGEN.

If you dial [1] you hear the messa

up without dialing any key, your mes-

e again and

remain in the END OF RECORD Menu. If you dial [3] the messa

e is erased and you

return to the MAIN Menu.

14 Digital and analog telephone sets and SLT

If you dial [4] you hear a tone; state your addition

to the messa END OF RECORD Menu.

e, and dial [#]; you remain in the

If you dial [5] the messa tone; record your new messa remain in the END OF RECORD Menu.

If you dial [6], you can desi

of a special type. (See next section,

bein

Special Types of Messages

LEAVING SPECIAL TYPES OF MESSAGES

A messa four attributes:

1. Urgent. A messa before other non-ta mailbox, re

2. Confidential. When you ta FIDENTIAL attribute, the system indicates that it saved the messa aware that a ‘CONFIDENTIAL’ ta recipient from forwardin scribers. However, you can ask the system administrator to pro are not automatically copied from your mailbox into another mailbox. (See

e can be tagged with one or more of the following

e tagged 'URGENT' will be heard

ardless of its chronological arrival.

e as “confidential”. However, you should be

ram your mailbox so that private messages

e is erased. You hear a

e and dial [#]. You

nate the message as

Leaving

ed messages sent to the target

a message with the CON-

does not prevent the

the message to other sub-

Making Sure Messages Are

Taken Care Of).

3. Confirmation. If you tag a message for CONFIRMATION, you will receive a recorded announcement at the time the person to whom you sent the messa

Your message to <name of recipient> on <date

to it:

and time that you sent the messa

et mailbox has no name, the mailbox extension

tar number is heard instead. Note that the date and time in the recorded announcement are the date and time that you sent the messa

e to them.

e> was heard

e listens

. If the

Digital and analog telephone sets and SLT 15

4. Future delivery. The message you have recorded will

be sent on the date and time that you specify (see below).

To tag a message with a special attribute

1. Dial [6] in the END OF RECORD Menu (see previous

e), you receive the MESSAGE ATTRIBUTES Menu

pa as follows:

To designate a message as urgent To designate a message as confidential To request confirmation of a message To designate a message as future delivery To repeat this menu To exit and return to the previous menu

Dial [1] Dial [2] Dial [3] Dial [4] Dial [0]

Dial [*]

2. Select the attribute you desire for your messa

the corresponding number.

in You can

ive a message more than one of the above

e by dial-

attributes. For instance, you can make a messa ur

ent and private by dialing [1] for urgent and then [2] for private. You remain in the Messa until you dial [*] or until you have

e Attributes Menu

iven the message all

of the possible attributes. IMAGEN plays a confirmation announcement for each attribute you attach to a mes-

sa When you dial [*], your messa

e is sent, and you return

to the Mailbox Menu if you are inside your mailbox, or to the MAIN Menu if you are outside your mailbox.

To tag a message as ‘FUTURE DELIVERY’

1. After dialin

[4] from the MESSAGE ATTRIBUTES

Menu, you are asked to enter the delivery month.

2. Dial two di

its to designate the month;

you are asked to enter the delivery day.

e both

16 Digital and analog telephone sets and SLT

3. Dial two digits to indicate the day; you are asked to

enter the delivery time, usin four di For example, 0830 si

its.

nifies 8:30 AM, and 2030 signi-

24 hour time format of

fies 8:30 PM.

4. Dial 4 di

its to enter the delivery time and dial [*].

When the selected date and time arrive, the messa leaves your mailbox and is transferred to the destination mailbox.

MODIFYING THE DATE AND TIME OF A FUTURE DELIVERY MESSAGE

After you have recorded a future delivery messa have the option of modifyin the messa

e will be sent.

the date and the time at which

e, you

To modify the date or time

1. Enter your mailbox.

2. Select [8] from the MAILBOX Menu; you hear a recorded announcement:

<name> to be delivered on <date> at <time>

A future delivery message for

. You hear

a modified LISTEN Menu:

To repeat this message To save this message and play the next one To erase this message and play the next one To reply to this message To modify delivery time For more options To rewind message while listenin To pause message while listenin To fast forward message while listenin To repeat this menu To return to the previous menu

Dial [1] Dial [2] Dial [3] Dial [4] Dial [5] Dial [6] Dial [7] Dial [8] Dial [9] Dial [0]

Dial [*]

Digital and analog telephone sets and SLT 17

+ 45 hidden pages

Telrad Digital telephone User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

WHAT IS IMAGEN?

BASIC CONCEPTS

WHAT IS A MAILBOX?

MENUS

YOUR PASSWORD

TYPOGRAPHIC CONVENTIONS

WHAT CAN YOU DO WITH IMAGEN?

ACCESSING IMAGEN

ENTERING YOUR MAILBOX

RECORDING YOUR NAME AND PERSONAL OPENING GREETING

CHANGING YOUR PASSWORD

LEAVING MESSAGES

LEAVING ORDINARY MESSAGES

LEAVING SPECIAL TYPES OF MESSAGES

MODIFYING THE DATE AND TIME OF A FUTURE DELIVERY MESSAGE