Telrad Digital telephone User Guide

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Integrated Multi-Application Generator

User guide for:

•Di

• Analo

• Sin

ital telephone sets

telephone sets

le Line Telephones

in DIGITAL systems

76-110-0205/I Issue 1

76-110-0205/I, Issue 1

Digital telephone sets

Analog telephone sets

Sin

le Line Telephones

User

Telrad Telecommunications Inc.,

Woodbury, New York

uide

NOTICE

This publication refers to Telrad Integrated Multi Application Generator (ImaGEN), Release 6.0, connected to Telrad DIGITAL KEY BX and DIGITAL 400 exchan

es, Release SB6/DB6.

Telrad reserves the ri

ht to modify the equipment and software described herein without prior notice. However, chan

es made to the equipment or software described herein do not necessarily render this publication invalid.

Woodbury, New York

ii Digital and analog telephone sets and SLT

WHAT IS IMAGEN?

ging

IMAGEN is a multiple application rates an electronic voice mail system, providin an easy, fast and dependable way to communicate with people inside and outside your or

• For outside callers dialin IMAGEN plays a recorded announcement that offers assistance in reachin to speak, and provides options for proceedin person is subsequently unavailable.

• For you, as an IMAGEN subscriber, the wide variety of IMAGEN features provides you with the flexibility you need in mana such as handlin receivin explanation of these features, to step instructions for operatin

messages. This manual provides you with an

your communications requirements,

incoming calls, and leaving and

in to your organization,

the person with whom they want

enerator that incorpo-

you with

anization.

if that

ether with step-by-

the IMAGEN functions.

Digital and analog telephone sets and SLT 1

BASIC CONCEPTS

WHAT IS A MAILBOX?

All internal IMAGEN users are assi own personal use. This is where the recorded messa they receive are stored.

ned a mailbox for their

Each mailbox has a unique number (up to six di

its). Your mailbox number is usually the same as your extension number.

Once the system administrator has assi

ned a mailbox to

you, you can personalize it by:

• obtainin

(which you can chan

• recordin

a password from the system administrator

e or cancel); your name in your mailbox; the personal greetings that you want your

callers to hear when you are unavailable.

MENUS

A menu is a list of options. For example, upon enterin system, the IMAGEN MAIN Menu is heard as follows:

To leave a message To enter a specific mailbox To enter your own mailbox To ask for extension assistance To exit

Dial

[#]

and

the mailbox No.

Dial [2]

Dial [#] twice

Dial

[9]

Dial

[*]

the

2Di

ital and analog telephone sets and SLT

You make a selection from a menu by dialing the appropri-

ate number. You may then hear a further list of options, dependin the entire menu recordin

upon your selection. Y ou do not have to listen to

before making your selection.

Your system may have been pro are sli

htly different from the ones described in this man-

rammed with menus that

ual. See your system administrator for more information.

NOTE

After the menu recordin

is finished, you have 5 seconds in which to make a selection from the menu. If you do not make a selection within 5 seconds, the previous menu is played. If a

ain you

do not make a choice within 5 seconds, you exit

IMAGEN.

YOUR PASSWORD

Your mailbox has a unique password, that you can chan

e at any time. This ensures that no one but you has access to the messa

You receive your password (of up to 12 di

es you receive.

its) from the

system administrator .

TYPOGRAPHIC CONVENTIONS

In this

uide the names of fixed buttons and dialpad buttons appear in bold type and within brackets, as in [SPKR] or [2]. The names of menus are in all capital letters, as in MAILBOX Menu.

Digital and analog telephone sets and SLT 3

General function keys

There are some keys whose functions are fixed: Dial [0] To repeat the current menu

To dial for operator assistance -- only for outside calls

Dial [*] To return to the previous menu

or To exit IMAGEN from the MAIN Menu

WHAT CAN YOU DO WITH IMAGEN?

IMAGEN enables you to perform the followin

• receive messa

• leave messa

es; es for other subscribers; es for a group of subscribers;

functions:

• record your telephone conversations;

• screen incomin

• store messa

• have a messa sent or received) attached to incomin messa

es;

• attach an annotation to a messa

• receive confirmation when a messa heard by the receivin

•ta

messages as urgent and/or private;

• forward calls and/or messa

• index old messa

• copy or transfer messa

calls;

es intended for future delivery;

e header (date and time message was

and outgoing

e you are redirecting;

e you have sent is

party;

es to another destination;

es for future retrieval;

es you have received to other

mailboxes;

• pro

ram Automated attendant service for your mailbox.

4Di

ital and analog telephone sets and SLT

ACCESSING IMAGEN

The IMAGEN External Main Menu (below) is played to external callers dialin access this menu from outside the system by dialin IMAGEN telephone number, administrator.

in to the IMAGEN system. You can

the

iven to you by the system

You hear the followin

To call an extension To leave a message To dial by name To answer prerecorded interview

questions To use single digit dialin To ask for extension assistance To ask for operator assistance To disconnect

If you are callin IMAGEN access code, as

options:

Dial [1] and the extension no.

Dial [2] and the mailbox number

Dial [5], [6], [7] or [8]

from inside the system, simply dial the

iven to you by the system

administrator.

NOTE

If you use a non-tone dial telephone to dial in to IMAGEN, the call is handled accordin pro

ramming. Generally, the call is forwarded

to system

directly to operator assistance. Refer to your system administrator for details.

Dial [3] Dial [4]

Dial [9] Dial [0] Dial [*]

Digital and analog telephone sets and SLT 5

If a caller from outside the system dials an extension that is

busy or doesn't answer, IMAGEN responds with the follow-

options:

To wait for the extension

Dial [1]

To leave a message To reach the operator To return to the previous menu

Your system may be pro not have the option of waitin be prompted to leave a messa

rammed differently, and you may

for the extension, or you may

e immediately.

Y ou can choose from a variety of alternative pro

Dial [2] Dial [0] Dial [*]

rammable Automated Attendant service approaches, as described in detail in PROGRAMMING AUTOMATED ATTENDANT SERVICE FOR YOUR MAILBOX, under ADVANCED IMAGEN SUBSCRIBER FEATURES, below.

6Di

ital and analog telephone sets and SLT

GETTING STARTED

WITH YOUR MAILBOX

ENTERING YOUR MAILBOX

You

enerally enter your mailbox from your own extension,

the IMAGEN access code that the system adminis-

usin trator has defined. However, you can also enter your mailbox from any standard tone dial telephone. For example, if you are at home and want to listen to the messa received at the office, you can dial the

IMAGEN

number and then enter your mailbox.

To enter your mailbox from your own extension

1. Dial the

IMAGEN

access code;

you receive the IMAGEN MAIN Menu:

To leave a message

es you

telephone

Dial [2]

To enter a mailbox To enter your mailbox

Dial

2. Dial [#][#]; if you have any messa

and enter the mailbox no.

[#]

Dial [#] twice

es, you hear a

recorded announcement:

You have <number> new messages and <number> old messa

Digital and analog telephone sets and SLT 7

; you are asked to enter your password.

3. Enter your password;

you receive the MAILBOX Menu:

To listen to your new messages *

Dial [1]

To leave a message for another mailbox To record a personal greetin To set mailbox options To record a group message To listen to your messages ** To undelete messages *** To review your future delivery messages **** To repeat this menu To return to the previous menu

* You hear this option only if there are new messages waiting in your

mailbox.

** You hear this option only if there are other messa

mailbox.

*** You hear this option only if there are deleted messa

be recovered.

**** You hear this option only if there are future delivery messa

in your mailbox.

es waiting in your

Dial [2] Dial [3] Dial [4] Dial [5] Dial [6] Dial [7] Dial [8] Dial [9]

Dial [*]

es which may still

es waiting

To enter your mailbox from another extension within the system

1. Dial the IMAGEN access code; you receive the IMA-

GEN MAIN Menu (see above).

2. Dial [#] and dial your mailbox number; you are asked to

enter your password.

3. Enter your password;

you receive the MAILBOX Menu.

8Di

ital and analog telephone sets and SLT

To enter your mailbox from a telephone

outside the system

1. Dial the IMAGEN telephone number;

you receive the external MAIN Menu.

2. Dial [#] and your mailbox number;

you are asked to enter your password.

3. Enter your password; you receive the MAILBOX Menu.

RECORDING YOUR NAME AND PERSONAL OPENING GREETING

You personalize your mailbox by recordin your own personal

reetings.

your name and

To record your name

1. Dial [3] from the MAILBOX Menu; you receive the PER-

SONAL GREETINGS Menu:

To record your mailbox greetin To record your personal busy greetin To record your name To record your special temporary greetin To record your internal mailbox greetin To repeat this menu To return to the previous menu

Dial [1] Dial [2] Dial [3] Dial [4] Dial [5] Dial [6]

Dial [*]

Digital and analog telephone sets and SLT 9

2. Dial [3];

you receive PERSONAL GREETINGS RECORD Menu.

To playback the message To erase the existing message To record a new message To record a new message -- with amplification To repeat this menu To return to the previous menu

3. Dial [5], and wait for the tone before sayin

While you are recordin

either your name or personal

Dial [1] Dial [3] Dial [5] Dial [6]

Dial [0]

Dial [*]

your name.

reetings, you can add to your recording time by dialing [4]. Unless your system is pro initially have four minutes of recordin

rammed differently, you

time, but can add

an additional minute each time you dial [4].

4. When you finish recordin

, dial [#];

you receive the END OF RECORD Menu:

To review your recorded message To save your message To erase this message To add to this message

Dial [1] Dial [2] Dial [3] Dial [4]

To erase this message and record a new one To repeat this menu To exit from IMAGEN

5. To save the recordin

of your name, dial [2];

Dial [5]

Dial [0]

Dial [*]

you return to the PERSONAL GREETINGS Menu.

10 Digital and analog telephone sets and SLT

To record your personal greetings

ging

You record your various personal way that you record your name. The only difference is that you select [1], [2], [4] or [5] from the PERSONAL GREET- INGS Menu in step 2 above, dependin

reeting you want to record. There is no other difference in

the procedure.

reetings in the same

upon the type of

• Callers hear your personal don't answer your rin Do Not Disturb (DND) mode, or when you have not recorded a busy

• Callers hear your are usin

• Callers hear your example, while you are on vacation), until you erase it, after which your mailbox reverts to your re sonal

• Callers from within the system hear your

greeting

mailbox

CHANGING YOUR PASSWORD

You receive your initial password from the system administrator, but can chan your password. However, if you do so, anyone can enter your mailbox and listen to your messa

To change your password

1. Enter your mailbox (dial the IMAGEN access code and dial [#][#]).

2. Enter your current password; you receive the MAILBOX Menu.

your telephone;

reeting.

(if programmed) as an alternative to your

reeting.

reeting;

busy greeting

special temporary greeting

e it at any time. You may also cancel

mailbox greeting

telephone, when it is in the

if they call while you

es.

when you

(for

ular per-

internal

Digital and analog telephone sets and SLT 11

3. Dial [4];

you receive the MAILBOX OPTIONS Menu:

To program the first follow me

Dial [1]

To program the second follow me To program auto attendant service To hear messages with header To change your password To define your personal distribution list To set the auto-copy feature To set the message monitoring time To repeat this menu To return to the previous menu

Dial [2] Dial [3] Dial [4] Dial [5] Dial [6] Dial [7] Dial [8] Dial [0]

Dial [*]

4. Dial [5]; you are asked to enter your new password.

5. Enter new password (up to 12 di

its) followed by [#]

dial [#] to cancel your current password.

6. You now have the followin

options: [1] to confirm the new password (or to confirm cancellation of the current password) or [2] to cancel the new password.

7. Dial [1] to confirm or [2] to cancel; the new password is either confirmed or canceled and you return to the MAILBOX OPTIONS Menu.

NOTE

If, in Step 5, you dialed [#] (and then [1]) to cancel your current password, you can then enter your mailbox without a password, as can anyone else.

12 Digital and analog telephone sets and SLT

LEAVING MESSAGES

LEAVING ORDINARY MESSAGES

You can leave a messa mailbox.

To leave a message

1. From

outside

your mailbox -- dial the IMAGEN access code; you receive the IMAGEN MAIN Menu:

To leave a message To enter a mailbox

e from inside or outside of your

Dial

and enter the mailbox no.

[#]

[2]

To enter your mailbox To request extension assis-

tance

Dial

[#] twice

Dial

[9]

or From inside your mailbox -- dial [

throu

h the menu options until you receive the MAIL-

] to move backwards

BOX Menu:

To listen to your new messages* To leave a message for another mailbox To record a personal greetin To set mailbox options To record a group message To listen to your other messages **

* You hear this option only if there are new messages in your

mailbox.

** You hear this option only if there are other messa

mailbox.

es in your

Digital and analog telephone sets and SLT 13

Dial [1] Dial

[2]

Dial

[3]

Dial

[4]

Dial [5] Dial

[6]

2. Dial [2];

you are asked to enter a mailbox number or use the Dial-By-Name feature.

3. Dial the mailbox number; you hear a recorded messa

This is mailbox number ___. Please state your mes-

e clearly, then dial

[#].

Then you hear a short tone.

4. After you hear the tone, record your messa While you are recordin time by dialin

[4]. Unless your system is programmed

, you can add to your recording

differently, you initially have four minutes of recordin time, but can add an additional minute each time you dial [4]. When you have finished recordin

, dial [#]; you receive

the END OF RECORD Menu:

To replay your recorded message To save the message To erase the message To add to the message To erase the message and record a new one To save the message with options To repeat this menu To exit and return to the previous menu

Dial [1] Dial [2] Dial [3] Dial [4] Dial [5] Dial [6] Dial [0]

Dial [*]

5. Dial [2]; your messa

e is sent. You return to the MAIN Menu.

NOTE

If you han sa

e is sent and you exit IMAGEN.

If you dial [1] you hear the messa

up without dialing any key, your mes-

e again and

remain in the END OF RECORD Menu. If you dial [3] the messa

e is erased and you

return to the MAIN Menu.

14 Digital and analog telephone sets and SLT

If you dial [4] you hear a tone; state your addition

to the messa END OF RECORD Menu.

e, and dial [#]; you remain in the

If you dial [5] the messa tone; record your new messa remain in the END OF RECORD Menu.

If you dial [6], you can desi

of a special type. (See next section,

bein

Special Types of Messages

LEAVING SPECIAL TYPES OF MESSAGES

A messa four attributes:

1. Urgent. A messa before other non-ta mailbox, re

2. Confidential. When you ta FIDENTIAL attribute, the system indicates that it saved the messa aware that a ‘CONFIDENTIAL’ ta recipient from forwardin scribers. However, you can ask the system administrator to pro are not automatically copied from your mailbox into another mailbox. (See

e can be tagged with one or more of the following

e tagged 'URGENT' will be heard

ardless of its chronological arrival.

e as “confidential”. However, you should be

ram your mailbox so that private messages

e is erased. You hear a

e and dial [#]. You

nate the message as

Leaving

ed messages sent to the target

a message with the CON-

does not prevent the

the message to other sub-

Making Sure Messages Are

Taken Care Of).

3. Confirmation. If you tag a message for CONFIRMATION, you will receive a recorded announcement at the time the person to whom you sent the messa

Your message to <name of recipient> on <date

to it:

and time that you sent the messa

et mailbox has no name, the mailbox extension

tar number is heard instead. Note that the date and time in the recorded announcement are the date and time that you sent the messa

e to them.

e> was heard

e listens

. If the

Digital and analog telephone sets and SLT 15

4. Future delivery. The message you have recorded will

be sent on the date and time that you specify (see below).

To tag a message with a special attribute

1. Dial [6] in the END OF RECORD Menu (see previous

e), you receive the MESSAGE ATTRIBUTES Menu

pa as follows:

To designate a message as urgent To designate a message as confidential To request confirmation of a message To designate a message as future delivery To repeat this menu To exit and return to the previous menu

Dial [1] Dial [2] Dial [3] Dial [4] Dial [0]

Dial [*]

2. Select the attribute you desire for your messa

the corresponding number.

in You can

ive a message more than one of the above

e by dial-

attributes. For instance, you can make a messa ur

ent and private by dialing [1] for urgent and then [2] for private. You remain in the Messa until you dial [*] or until you have

e Attributes Menu

iven the message all

of the possible attributes. IMAGEN plays a confirmation announcement for each attribute you attach to a mes-

sa When you dial [*], your messa

e is sent, and you return

to the Mailbox Menu if you are inside your mailbox, or to the MAIN Menu if you are outside your mailbox.

To tag a message as ‘FUTURE DELIVERY’

1. After dialin

[4] from the MESSAGE ATTRIBUTES

Menu, you are asked to enter the delivery month.

2. Dial two di

its to designate the month;

you are asked to enter the delivery day.

e both

16 Digital and analog telephone sets and SLT

3. Dial two digits to indicate the day; you are asked to

enter the delivery time, usin four di For example, 0830 si

its.

nifies 8:30 AM, and 2030 signi-

24 hour time format of

fies 8:30 PM.

4. Dial 4 di

its to enter the delivery time and dial [*].

When the selected date and time arrive, the messa leaves your mailbox and is transferred to the destination mailbox.

MODIFYING THE DATE AND TIME OF A FUTURE DELIVERY MESSAGE

After you have recorded a future delivery messa have the option of modifyin the messa

e will be sent.

the date and the time at which

e, you

To modify the date or time

1. Enter your mailbox.

2. Select [8] from the MAILBOX Menu; you hear a recorded announcement:

<name> to be delivered on <date> at <time>

A future delivery message for

. You hear

a modified LISTEN Menu:

To repeat this message To save this message and play the next one To erase this message and play the next one To reply to this message To modify delivery time For more options To rewind message while listenin To pause message while listenin To fast forward message while listenin To repeat this menu To return to the previous menu

Dial [1] Dial [2] Dial [3] Dial [4] Dial [5] Dial [6] Dial [7] Dial [8] Dial [9] Dial [0]

Dial [*]

Digital and analog telephone sets and SLT 17

3. Dial [5].

ging

4. Repeat steps 2-4, as above; you are returned to the LISTEN Menu.

LEAVING A MESSAGE FOR A MAILBOX GROUP

Your system administrator can desi boxes as belon

box group

. Each group is assigned a number, from 10 to

to the same group, known as a

89. This enables you to record a sin

it to all the mailboxes in a

roup with a single operation.

nate a number of mail-

mail-

le message, and send

Consult your system administrator to see which, if any,

roups have been defined, and to determine if your own

mailbox extension is part of a

roup.

To leave a message for a group of mailboxes

1. Enter your mailbox; the MAILBOX Menu is available to you:

To listen to your new messages * To leave a message for another mailbox To record a personal greetin To set mailbox options To record a group message To listen to your other messages ** To repeat this menu To exit and return to the previous menu

Dial [1] Dial [2] Dial [3] Dial [4] Dial [5] Dial [6] Dial [0]

Dial [*]

* You hear this option only if there are new messages waiting in your

mailbox.

** You hear this option only if there are other messa

mailbox.

es waiting in your

2. Dial [5] and dial the desired mailbox group number (a number from 10 to 89); you hear a messa

This is mailbox

roup number __ or. This is <mailbox

roup name>. Please state your message clearly, then

[#]. Then you hear a tone to start recording.

dial

18 Digital and analog telephone sets and SLT

3. When you finish recording, dial [#];

you hear the END OF RECORD Menu:

To review your recorded message

Dial [1]

To confirm and save the message in the system To erase this message To add to this message To erase this message and record a new one To confirm and save this message with options To repeat this menu To return to the previous menu

If you han

up without dialing any key, your message is

sent and you exit IMAGEN. In addition to the system-wide mailbox

define your own a messa enterin

e to your personal group, dial [0] instead of

a mailbox group number in step 2, above.

For instructions on definin

roup, refer to the section titled

Subscriber Features

personal distribution group

your personal distribution

Advanced IMAGEN

Dial [2] Dial [3] Dial [4] Dial [5] Dial [6] Dial [0]

Dial [*]

roups, you can

. To send

Digital and analog telephone sets and SLT 19

RECEIVING MESSAGES

LISTENING TO YOUR MESSAGES

If there are any messa you receive the followin

•the [MSG] button (if applicable) on your telephone

hts up or an arrowhead appears adjacent to it

li and

• you receive a broken tone when you lift the handset.

To listen to your messages

1. Dial the [MSG] button (if applicable); you hear a recorded announcement tellin many new messa told to enter your password

Dial the feature access code -- [7] and then the mes-

e access code -- [6][3].

2. Enter your password; you hear the MAILBOX Menu.

es waiting for you in your mailbox,

indications:

you how

es there are in your mailbox and are

20 Digital and analog telephone sets and SLT

To listen to your new messages *

* You hear this option only if there are new messages waiting in your

mailbox.

** You hear this option only if there are other messa

mailbox.

*** You hear this option only if there are deleted messa

be recovered.

**** You hear this option only if there are future delivery messa

in your mailbox.

Dial [1] Dial [2] Dial [3] Dial [4] Dial [5] Dial [6] Dial [7] Dial [8] Dial [0]

Dial [*]

es waiting in your

es which may still

3. To listen to your new messages only, dial [1]; you receive the LISTEN Menu (below)

Dial [6]; you hear the MESSAGE TYPE SELECTION Menu:

To listen to your new messages

Dial [1]

es waiting

To listen to your old messages To review your future delivery messages To listen to your confirmation messages To listen to your indexed messages

and then dial [1], [2], [3], [4] or [5] to hear messa any of the above cate

ories.

Dial [2] Dial [3] Dial [4] Dial [5]

es in

Digital and analog telephone sets and SLT 21

After listening to each message, you hear the LISTEN

Menu:

To repeat this message To save this message and play the next one To erase this message and play the next one To reply to this message To transfer or copy this message to another mailbox For more options To rewind the message while listenin To pause the message while listenin To fast forward the message while listenin To repeat this menu To exit and return to the previous menu

Dial [1] Dial [2] Dial [3] Dial [4] Dial [5] Dial [6] Dial [7] Dial [8] Dial [9] Dial [0]

Dial [*]

(Alternatively, you can ask your system administrator to

ram your MAILBOX Menu so that you can access

pro your messa case, you listen to your new messa from the MAILBOX Menu, while old messa heard by dialin dialin

[8]. The LISTEN Menu is then played).

es in a slightly different manner. In such a

es by selecting [1]

es can be

[6] and future delivery messages by

If you dial [6] while listenin

to a message, you receive the

MORE LISTEN OPTIONS Menu:

To lower volume For regular volume To raise volume To decrease speed For regular speed To increase speed To tag this message as indexed To repeat this message with timeta To repeat this menu To exit and return to the previous menu

22 Digital and analog telephone sets and SLT

Dial [1] Dial [2] Dial [3] Dial [2] Dial [5] Dial [6] Dial [8] Dial [9] Dial [0]

Dial [*]

The above menu enables you to change the volume or

speed of the messa

e you are listening to, or to repeat it

with its header. If you select [1] -- New Messa

es, either from the MAILBOX Menu or the MESSAGE TYPE SELECTION Menu, you are informed how many of these were ta by the sender. ‘Ur prefixed by an 'URGENT! sa

e has been heard, its classification changes to 'OLD',

and can be reheard by selectin

ent’ messages are played first and are

announcement. Once a mes-

[2] from the MESSAGE

ed ‘Urgent’

TYPE SELECTION Menu. New confirmation messa

‘New messa be heard by dialin

es’ category . Old confirmation messages can

[4] in the MESSAGE TYPE SELEC-

es are also contained in the

TION Menu.

DETERMINING WHO A MESSAGE IS FROM AND WHEN YOU RECEIVED IT

Each messa

e has a header, or timetag, that contains the name or extension number of the person who sent the messa sent. Messa you hear before each messa

e, and the date and time that the message was

e headers are recorded announcements that

e, if you activate the header

option.

Digital and analog telephone sets and SLT 23

To activate the header option

1. Dial [4] in the MAILBOX Menu;

you receive the MAILBOX OPTIONS Menu:

To program the first follow me To program the second follow me To program automated attendant service To hear messages with header To change password To define your personal distribution list To program your mailbox autocopy parameters To set the message monitoring time To repeat this menu To return to the previous menu

Dial [1] Dial [2] Dial [3] Dial [4] Dial [5] Dial [6] Dial [7] Dial [8] Dial [0]

Dial [*]

2. Dial [4];

you receive the ACTIVATE/DEACTIVATE Menu.

3. Dial [1] to activate the option or [2] to deactivate the

option. If the header option is deactivated, you can nevertheless hear the timeta

for a particular message.

To listen to the message header for a particular message

1. After listenin

to a message, select [6] -- More Options

-- from the LISTEN Menu;

you receive the MORE LISTEN OPTIONS Menu.

2. Dial [9];

the messa

e is repeated with its timetag.

RECOVERING A MESSAGE THAT YOU HAVE DELETED

If you delete a messa messa havin

24 Digital and analog telephone sets and SLT

e after all, it is possible -- within 15 minutes after

listened to a message and deleted it -- to recover it.

e, and then decide you require the

To recover a deleted message

Enter your mailbox and select [7], the Undelete messa option, from the Mailbox Menu; IMAGEN announces how many messa you may listen to them by selectin SAGES option from the MAILBOX MENU.

If the undelete messa in the MAILBOX Menu, this is because there are no deleted messa capable of bein

REPLYING TO A MESSAGE

You can automatically reply to a messa finish listenin

1. From the LISTEN Menu, dial [4]; you hear a recorded

announcement: <

messa

If the person who left the messa side the system -- for example, your boss called from home to leave you a messa recorded announcement:

outside caller -- Please enter mailbox number

(If you do not know the mailbox number, you cannot reply to the messa continues playin

es have been successfully recovered, and

the OTHER MES-

NOTE

es option does not appear

es in your mailbox that are

restored.

e as soon as you

to it.

Mailbox Greetin

e clearly and then dial

NOTE

. Please state your

[#].

e did so from out-

e -- you hear a

This message from an

e. Dial [#], and the system

your other messages.)

2. State your reply to the messa

recordin

dialin

Digital and analog telephone sets and SLT 25

you can add recording time, if necessary, by

[4].

e clearly. While you are

3. Dial [#]; you receive the END OF RECORD Menu:

To review your recorded message To confirm and save your message in the system To erase this message To add to this message To erase this message and record a new one To confirm and save your messages with options To repeat this menu To exit and return to the previous menu

Dial [1] Dial [2] Dial [3] Dial [4] Dial [5] Dial [6] Dial [0]

Dial [*]

4. Dial [2];

the messa

e is sent and you return to the LISTEN

Menu.

COPYING OR TRANSFERRING A MESSAGE TO ANOTHER MAILBOX

You can copy or transfer a messa another mailbox or mailbox

roup. If you copy it, a copy remains in your mailbox. If you transfer the messa sent to another mailbox or mailbox

e someone sent you to

e, it is

roup and erased from

your mailbox.

To copy or transfer a message

1. Dial [1] or [6] from the MAILBOX Menu and listen to

your messa

26 Digital and analog telephone sets and SLT

es.

2. When you hear a message you want to copy or trans-

fer, dial [5]; you receive the COPY/SEND Menu:

To keep this message and transfer a copy to another mailbox To transfer this message to another mailbox To keep this message and transfer copies to group members To transfer this message to group members To repeat this menu To exit and return to the previous menu

Dial [1] Dial [2] Dial [3] Dial [4] Dial [0]

Dial [*]

3. Dial [1] or [2] and the mailbox number or use the Dial-

By-Name feature to copy or transfer the messa sin

le mailbox; to copy or transfer messages to a mail-

roup, dial [3] or [4].

box

e to a

You now hear the ANNOTATION Menu:

To record an annotation message To send or copy the message now To abort this operation For further options

Dial [1] Dial [2] Dial [3] Dial [4]

If you want to attach an annotation, see the next section, Message Annotation -- Adding your own com- ments.

4. Dial [2]; IMAGEN informs you that the messa

been copied or sent to the appropriate mailbox or mail-

roup;

box or Dial [3] if you want to abort the send/copy procedure;

Dial [4] if you want to ta

; you receive the SEND/COPY OPTIONS Menu.

To tag the message as urgent To tag the message as confidential To tag the message for confirmation

your message prior to send-

Dial [1] Dial [2] Dial [3]

e has

Digital and analog telephone sets and SLT 27

Select the attribute you want to attach to the message

by dialin

the corresponding number; you can attach

any or all of the attributes in this fashion. Select [2] from the previous menu to complete the send/

copy procedure.

MESSAGE ANNOTATION -ADDING YOUR OWN COMMENTS

You may want to add your own comments to a messa that you are copyin

or transferring to someone else's

mailbox. When you add comments, the person to whom you pass on the messa then the messa

e first hears your comments, and

Once you have added comments to the messa behave as part of the messa deletes the messa

e, they also listen to or delete the anno-

e. If someone listens to or

e, they

tation. The rewind and fast forward features, however, function separately for the annotation and the messa

You may attach different annotations for a messa to several different mailboxes, and you can chan

e annotation by rerecording it.

e copied e a mes-

If you have activated the header option, and you listen to a messa contains the timeta

e that has an annotation attached to it, the header

of the message itself, not of the annotation. First you hear the header, then the annotation, then the messa

To attach an annotation to a message

After makin

your desired selection from the COPY/SEND

Menu, you receive the ANNOTATION Menu:

To record an annotation message Dial [1] To send or copy the message now Dial [2] To abort this operation Dial [3] For further options Dial [4]

28 Digital and analog telephone sets and SLT

NOTE

Just as you can record an annotation for a messa

e to a single mailbox, so you can add an annotation to a add more than one annotation to a

sa If you han Menu, your messa

roup message. However, you cannot

roup mes-

up while located in the ANNOTATION

e nonetheless will be transferred or copied. To abort a ‘send’ or ‘copy’ operation, dial [3] to exit the ANNOTATION Menu, and then [*] to exit the COPY/SEND Menu.

1. Dial [1]. You hear a recorded announcement:

Please state your message clearly. Then, dial pound

(#).

2. Record your annotation, then dial [#]; you receive the END OF RECORD Menu:

To review your recorded message To confirm and save your message in the system To erase this message To add to the end of this message To erase this message and record a new one To repeat this menu To return to the previous menu

Dial [1] Dial [2] Dial [3] Dial [4] Dial [5] Dial [0]

Dial [*]

3. Dial [2] or han the messa sent to the appropriate mailbox or mailbox

up without dialing any button;

e together with your annotation is copied or

roup.

To delete an annotation from a message

1. After recordin

the annotation, before saving it, dial [3]

in the END OF RECORD Menu.

Digital and analog telephone sets and SLT 29

To change the annotation of a message

1. Dial [5] while listenin messa

e itself; you are transferred to the COPY/SEND

to either the annotation or the

Menu.

2. Dial any one of the followin

• [1] and the mailbox number;

• [2] and the mailbox number;

• [3] and the

• [4] and the

roup number; roup number.

The ANNOTATION Menu is now displayed.

3. Dial [1] to record a new annotation, then save the mes-

sa Every user to whom you have sent the messa

e will

now hear the updated annotation.

NOTE

If after havin not save it or subsequently delete it, the messa

recorded a new annotation, you do

e will be heard as if no annotation was ever recorded.

Additional menu operations

The followin

the ANNOTATION menu:

commands are also available when operat-

• Dial [0] to repeat the ANNOTATION Menu options

• Dial [*] to return to the COPY/SEND Menu

30 Digital and analog telephone sets and SLT

INDEXING YOUR MESSAGES

gging

IMAGEN offers you the possibility of ta

es, and sorting them into indices for future retrieval.

sa This allows you to identify and access a specific messa without havin messa

es.

You can allocate your messa

to first listen to all chronologically preceding

es to your own Personal index, which can hold up to a maximum of 9 messa (each ta

ed with an identification number 1 to 9); or to the

System Index, which has a capacity of over 120 messa

ed 10 to 137).

(ta

your old mes-

To mark a message as indexed

After listenin

to a given message, you hear the LISTEN Menu as normal. You decide you would like to allocate the messa

e to an index:

1. From the LISTEN Menu, dial [6];

you receive the MORE LISTEN OPTIONS Menu:

To lower volume For normal volume To raise volume To decrease speed For normal speed To increase speed To add an ID Tag to this message To repeat this message with timeta To repeat this menu To exit and return to the previous menu

Dial [1] Dial [2] Dial

[3]

Dial [4] Dial [5] Dial [6] Dial [8]

Dial [9] Dial [0]

Dial [*]

Digital and analog telephone sets and SLT 31

2. Dial [8];

you hear the followin

message:

Enter a message index number between 1 and 9, or dial pound (#) for the system index.

3. Select a number between 1 and 9 -- for example, 7 -- to

the message as ‘7’ in your personal index;

or Dial [#];

IMAGEN assi

between 10 and 137, and informs you accordin

Message index <number>.

You are returned to the LISTEN Menu.

ns the message a System index number

ly:

If you attempt to assign a message with a personal index identification number that is already in use, you receive the followin

message:

This Identification tag is taken. To reassign it to the current messa ta

, dial a digit between 1 and 9. To exit, dial [*].

e, dial (#). To select another identification

To retrieve an indexed message

1. Enter your mailbox, and from the MAILBOX Menu,

select [6]; you receive the MESSAGE TYPE SELECTION Menu:

To listen to your new messages To listen to your old messages To review your future delivery messages To listen to your confirmation messages To listen to your indexed messages

Dial [1] Dial [2] Dial [3] Dial [4] Dial [5]

2. Dial [5];

you hear the followin

announcement:

You have <number> private indexed messages in your

mailbox dial pound (#) followed by the system assi cation ta

32 Digital and analog telephone sets and SLT

Enter the message identification tag 1 to 9, or

ned identifi-

3. Enter the appropriate private index ta

Dial [#] followed by the system index ta

ain to confirm.

, and dial [#]

IMAGEN retrieves and plays the messa

e as instructed.

You are then transferred to the LISTEN Menu.

NOTE

If you enter an identification number that does not exist, IMAGEN informs you accordin the messa

e that comes next in numerical order.

ly, and plays

If, when prompted to enter the identification number, you dial [#] twice in succession, all indexed messa

es will be played successively.

To remove a message from an index

After retrievin

and listening to the message you wish to remove from the index, you receive the MORE LISTEN OPTIONS Menu:

1. Dial [8];

you hear the followin

announcement:

To remove identification tag, dial pound (#).

2. Dial [#];

the index ta

is removed from the message and you are

returned to the LISTEN Menu.

Digital and analog telephone sets and SLT 33

FORWARDING YOUR MESSAGES

TO ANOTHER LOCATION

If you know you are going to be away from your desk, you can have any messa telephone extension, outside line or pa the Follow Me option.

If you have activated the follow-me option, then after a messa telephone rin announcement that you have a messa your password and can listen to your messa

e is left in your mailbox, the follow-me destination

s. Upon answering, you hear a recorded

es you receive forwarded to another

er. This is called

e. Then you enter

es.

Y ou can desi example, you can have your messa extension durin durin so that after re automatically forwarded to another destination.

In order to activate the follow-me option, you must:

• pro

• activate the follow-me option.

34 Digital and analog telephone sets and SLT

the afternoon. You can also program your mailbox

ram at least one follow-me destination number; ram the start and stop times for each follow-me

number;

ram the follow-me method -- telephone, pager or

PABX/CENTREX C.O. line -- for each number;

nate two different follow-me destinations. For

es forwarded to one

the morning, and to a different extension

ular business hours your messages are

PROGRAMMING FOLLOW-ME NUMBERS

Step 1: Enter the follow-me number

You can desi

nate one or two follow-me numbers, for dif-

ferent times of the day.

1. Dial [4] in the MAILBOX Menu; you receive the MAIL-

BOX OPTIONS Menu.

2. Dial [1] to desi

nate the second follow me number; you receive

desi

nate the first follow me number, or [2] to

the FOLLOW ME Menu:

To activate follow me by message type

Dial [1]

To deactivate follow me by message type To enter the follow me number To set the times for follow me operation To select the follow-me method

Dial [2] Dial [3] Dial [4] Dial [5]

3. Dial [3];

you are prompted to enter the follow-me number.

4. Enter the follow-me telephone number of up to 32 di

and dial [#]; you remain in the FOLLOW-ME Menu.

NOTE

Within the follow-me number, it may be necessary to include a di may require dialin

it for an outside line; your system

[*] for a pause to wait for a dial

tone; or some other adjustments may be necessary. If you encounter any difficulty in activatin

a follow-me number, consult your system administrator .

its

Digital and analog telephone sets and SLT 35

Step 2: Program the follow-me time period

You need to pro want your messa

ram the time period during which you

es forwarded to the follow- me destina-

tion.

1. Dial [4] in the FOLLOW ME Menu; you are prompted to enter the start and stop times.

2. Enter four di

its for the start time -- for example, 1545

for 3:45 PM.

3. Enter four di for midni

its for the stop time -- for example 0000

ht.

NOTE

Instead of pro

ramming your own start and stop times, as above, you can have your follow-me start and stop times automatically correspond to your

anization's start and end of work hours. In other

or words, messa work hours (as pre-pro

es left at your extension outside of

rammed in the system) will

be forwarded to your follow-me destination.

To program follow-me in accordance with your organization’s work hours

1. Select [4] from the FOLLOW ME Menu.

2. When you are asked for the start time, dial [#].

3. When you are asked for the stop time, dial [#] a

ain.

Step 3: Select the follow me method

You can have your messa telephone, pa

er or to an extension configured behind a

es forwarded to either a regular

PABX or CENTREX. (See your system administrator for more details about this third option).

1. Dial [5] in the FOLLOW ME Menu.

2. Dial [1] for pa

er, [2] for a regular telephone, or [3] for a

PABX/CENTREX C.O. line.

36 Digital and analog telephone sets and SLT

You have now finished programming one of the two fol-

low-me numbers. If you wish to pro

ram a second number, select [4] from the MAILBOX Menu, and then either [1] or [2] from the MAILBOX OPTIONS Menu, and repeat this process for the second number.

Step 4: Activate (or deactivate) the follow-me number

Once you have pro

rammed at least one follow-me num-

ber, you can activate the follow-me option.

1. Dial [1] or [2] in the MAILBOX OPTIONS Menu; you receive the FOLLOW-ME Menu.

2. Dial [1] to activate follow-me by messa

e type.

You receive the FOLLOW ME ACTIVATION Menu:

To activate for all new messages Dial [1] To activate for external and urgent new messages only Dial [2] To activate for urgent new messages only Dial [3]

3. Select the desired option by dialin

[1], [2] or [3]. To deactivate the follow-me option, select [2] in step 2, above.

ANSWERING A FOLLOW-ME CALL

Answering a follow-me call forwarded to a telephone

When you have activated follow-me for a telephone extension (re you receive a messa nal number rin

This is a recorded message for <

You then hear the followin

If the requested person is present Dial [2] If the requested person is unknown Dial [3] If the requested person is not present now Dial [4]

Digital and analog telephone sets and SLT 37

ular or PABX/CENTREX) or external number, and

e, the telephone extension or exter-

s, and you hear a recorded announcement:

your name>.

options:

To answer a follow-me call

1. Dial [2]; you are asked to enter your password.

2. Enter your password; you hear your messa

es.

NOTE

If you dial [3], the follow-me number is disabled. No more messa unless you activate it a

es are forwarded to that number,

ain.

If you dial [4], the system will try to reach you at this number a

e arrives.

ain, when an additional new mes-

ANSWERING A FOLLOW-ME CALL FORWARDED TO A PAGER

When you have activated follow-me for a pa receive a messa your pa

er service, you hear a recorded announcement:

e, the pager beeps. After dialing in to

This is a recorded message for <your name>

Then you hear the messa

er and you

38 Digital and analog telephone sets and SLT

RECORDING CONVERSATIONS

gag

IMAGEN enables you to record your telephone conversations. You must have the system administrator pro

nated [CALL RECORD] button to operate on your

desi telephone set. This feature is not available on sin telephones.

A conversation you have recorded is stored in your mailbox as a new messa recorded conversation to another mailbox or mailbox

roup. (See the section titled

message to another mailbox

e. Y ou can, therefore, transfer or copy the

Copying or transferring a

ram a

le line

Unless your system is pro recordin however, add additional recordin 30 minutes.

To record a conversation

1. While en press [CALL RECORD]; the button li arrowhead appears next to it.

2. Dial [4] to extend the recordin

3. Press [CALL RECORD] a the li

It is required that you inform the second party that the conversation is bein

Digital and analog telephone sets and SLT 39

time allotted to each call is 15 minutes. You can,

ed in a conversation,

ht goes off or the arrowhead disappears.

rammed otherwise, the initial

time, for up to a total of

hts up or an

time, if necessary.

ain to stop the recording;

recorded.

SCREENING INCOMING CALLS

The call screening feature allows you to screen external calls arrivin mated attendant. You hear who is callin which calls you want to answer, and which callers you would prefer to leave a messa

at your extension through the IMAGEN Auto-

you and decide

You must ask the system administrator to pro ture to be operative at your extension, and to assi the fixed buttons on your telephone set as a [CALL SCREEN] button.

When the feature is operative and you receive a call, the auto attendant answers the call. Callers hear a recorded announcement, askin hear both the auto attendant and the caller's response throu or have IMAGEN take a messa

This feature is not available on sin non-speakerphone di

To screen your calls

1. Press [CALL SCREEN];

h the station speaker. You can either answer the call,

the button li indicatin

hts up or an arrowhead appears next to it,

that the feature is operative;

them to identify themselves. You

le line telephones or on

ital or analog telephone sets.

ram this fea-

n one of

40 Digital and analog telephone sets and SLT

2. When you receive a call, listen to callers identifying

themselves and decide if you want to accept the call. T o answer the call, pick up the receiver or press [SPKR].

To reject the call dial any key , other than [SPKR], or simply refrain from answerin answer chan

reeting. At this stage, you can no longer

e your mind and pick up the call.

. The caller hears your no

To stop screening your calls

• Press [CALL SCREEN] a the button li

ht goes off or the arrowhead disappears.

ain;

Digital and analog telephone sets and SLT 41

MESSAGE MONITORING AND CALL

INTERCEPTION

The message monitoring feature allows you to monitor messa external callers. When messa your telephone set, each of your calls will be answered by the automated attendant, who will su leave you a messa bein and answer the call or to have the caller leave a messa

es being recorded in your mailbox for you, by

e monitoring is activated for

est that the caller

e. Y ou can hear the message while it is

recorded and decide whether you prefer to intercept

You can pro set, and to assi phone set as a [MESSAGE MONITOR] button.

You must ask the system administrator to pro messa

This feature is not available on sin non-speakerphone di

To monitor your messages

1. Press your pro ton; the button li to it, indicatin

2. When a caller be caller’s voice can be heard -- throu set speaker -- and you can then decide if you want to accept the call. At this sta in mute mode, so that the caller cannot hear you.

42 Digital and analog telephone sets and SLT

ram the monitoring time from your telephone

n one of the fixed buttons on your tele-

ram the

e monitoring feature to be operative at your station.

le line telephones or on

ital or analog telephone sets.

rammed [MESSAGE MONITOR] but-

hts up or an arrowhead appears next

that the feature is operative.

ins recording a message for you, the

h your telephone

e, your telephone set will be

To intercept the call

1. To answer the call:

• pick up the receiver;

• press [SPKR]. or

2. To reject the call

• dial any key other than [SPKR];

• simply refrain from answerin

To stop monitoring your calls

• Press your pro ton a

ain;

the button li

rammed [MESSAGE MONITOR] but-

ht goes off or the arrowhead disappears.

To set the monitoring time for your calls

1. Enter your mailbox (dial the IMAGEN access code and dial [#][#]).

2. Enter your password; you receive the Mailbox Menu.

3. Dial [4]; you receive the MAILBOX OPTIONS Menu;

4. Dial

5. [8]; you are asked to set the monitorin

• in multiples of 5 seconds, where dialin

it between 1 and 9 corresponds to

a di a maximum messa

e monitoring time of

time either:

5 seconds to 45 seconds, respectively;

• to be unlimited.

Digital and analog telephone sets and SLT 43

6. Dial either:

•the di

monitorin

it -- [1] to [9] -- for the desired respective

time;

• [#] -- for unlimited monitorin

time; the auto attendant responds with an announcement of the selected monitorin

time; for example:

• if you dialed [1] -- “five seconds”;

• if you dialed [9] -- “forty five seconds”;

• if you dialed [#] -- “unlimited”; if no settin

is defined, the default monitoring time is 10

seconds.

44 Digital and analog telephone sets and SLT

DIALING ASSISTANCE

FOR OUTSIDE CALLERS

Outside callers who do not know the extension number of the person they wish to reach have three different types of assistance available to them:

Dial by Name

Enables them to reach the person by dialin their name.

Extension assistance

Plays recorded announcements of extension numbers.

Single digit dialing

Allows the caller to reach a prepro dialin

one digit.

rammed extension by

a few letters of

NOTE

A person callin use all three of these options, by first exitin system and then dialin phone number.

Dial by name

An outside caller, answered by the auto attendant, can use the Auto Attendant Dial by Name (ADBN) feature to reach an extension, by dialin owner rather than the extension number. The caller dials the first few di standard DTMF telephone dialpad.

Digital and analog telephone sets and SLT 45

from inside the system may also

the

IMAGEN

the name of the extension

its of the extension owner's name, using the

external tele-

To dial by name

1. Dial the IMAGEN telephone number; you hear the fol- lowin

To call an extension

options:

Dial [1] and the extension no.

To leave a message To dial by name To conduct an interview To use single digit dialin To ask for extension assistance To ask for operator assistance To disconnect

Dial [2] and the mailbox number

Dial [3] Dial [4]

Dial [5], [6], [7] or [8]

Dial [9] Dial [0]

Dial [*]

2. Dial [3]; you hear a recorded announcement:

Please dial the first “X” letters of the subscriber's name.

“X” in the announcement is the pro

rammed maximum

number of letters -- up to six.

• For the letter Q dial [7].

• For the letter Z dial [9].

• To complete the entry dial [#].

• For the operator dial [0].

3. Dial the first letters of the person’s name and dial [#]; the system’s reaction depends on whether or not the letters you dial match a name in the dial by name directory.

• If the letters you dial match a name -- and only one name -- from the directory, the system dials the correspondin

extension.

• If the letters do not match any name in the directory, you hear a recorded announcement:

have dialed is not listed in our directory

The name you

46 Digital and analog telephone sets and SLT

• If the letters match several possible names, you are

iven a choice of which name you want to dial. For example, if you want to reach Jack Brown and dial BR and [#], you hear a recorded announcement,

you the first name in the directory that starts with

in BR: There are several subscribers with that name. Please select one of the followin

• BOB BROWN at extension 455

Dial

[1]

•

Dial Dial Dial

to transfer to that extension

[2]

to play the next name

[0]

for the operator

[*]

for the previous menu

names:

iv-

You continue dialin want to reach. Then dial [1].

The Dial By Name feature is also available to internal users in the followin

• When leavin

• When copyin another mailbox.

EXTENSION ASSISTANCE

Extension Assistance is a recorded announcement service that provides the extension numbers of various departments in your or

The primary extension assistance announcement can list a series of departments -- for example:

• For personnel dial [1];

• For sales and marketin

anization.

[2], until you hear the name you

NOTE

situations:

a message for another mailbox;

or transferring a message to

dial [2].

Digital and analog telephone sets and SLT 47

The secondary extension assistance announcement gives

the extension numbers of various people in the department. For example, if you dialed [1] for personnel you

ht then hear an announcement similar to:

• For Jane Smith dial 13489

• For John Miller dial 15679 When a caller hears the extension number of the person

they wishes to reach, they can either:

• Dial [1] and dial the extension number or Dial [2] and the mailbox number; they can then leave a messa

e after the tone sounds.

SINGLE DIGIT DIALING

Certain extensions as desi dialed directly, if pro

rammed accordingly. The outside caller hears an announcement listin and dials a sin

le digit, rather than dialing the extension

nated in the system can be

these extensions,

number, or name of the subscriber. The di

its [5], [6], [7], or [8] are commonly allocated to sin-

le digit dialing, but your system administrator may have

rammed your system differently.

pro

OPERATOR ASSISTANCE

In those cases where an operator position has been pro-

rammed into the system, an external user can choose to

be connected to the operator:

1. Dial the IMAGEN telephone number.

2. Dial [0] to select the Operator Assistance option.

3. Additionally , if you had selected [2] to leave a messa

and then chan

e your mind before the message-record announcement concludes, you can dial [0] to have your call transferred to the operator.

48 Digital and analog telephone sets and SLT

PROGRAMMED INTERVIEW

g g

If the system administrator has programmed this feature, it conducts a recorded interview with an outside caller.

For example, the system administrator can pro interview that takes orders over the phone. The recorded interview questions mi address, what product they wants to order, what size, what color, etc. and how they want to make payment. The answers are recorded. The interview consists of a maximum of ei messa

To conduct an interview

1. Dial the IMAGEN telephone number; you hear the main openin instruction to dial [4] for the interview (for example

ht interview questions, followed by a closing

e to the caller.

you want to order a catalo

2. Dial you hear the first interview question.

3. Answer the question and dial [#] to indicate that you have finished your answer, or simply wait for the allotted time to pass; you hear the next question.

4. Answer the rest of the questions, until you hear the closin

;

[4]

message.

ht ask the customer their name and

reeting, which includes an

ue item, dial

ram an

, If

[4]).

Digital and analog telephone sets and SLT 49

NOTE

g g

Your system administrator may pro different interviews into the system. If there is more than one interview, the main openin tains dialin interviews. For example,

item, dial

[8]. Once the caller has dialed into the desired interview, it is conducted as above.

instructions for accessing the different

To order a catalogue

[7].

To request billing information, dial

ram up to nine

reeting con-

50 Digital and analog telephone sets and SLT

FOREIGN LANGUAGE

guag

g g

ging

ANNOUNCEMENTS

IMAGEN offers you the option of having your mailbox operate in lan

If this option has been installed, your system administrator can pro your mailbox have a choice of hearin instructions in up to ten different lan

es other than English.

ram your mailbox so that you and people calling

announcements and

es.

It is possible to pro options and announcements in a forei incomin

System announcements and instructions are in En unless otherwise pro in which case the main openin with an option for chan

callers hear them in English.

ram a mailbox so that its owner hears

n language, while

rammed by the system administrator,

reeting provides the caller

the language.

lish

Digital and analog telephone sets and SLT 51

ADVANCED SUBSCRIBER

FEATURES

This section contains a description of a number of more advanced mailbox features. If you prefer, each of these features can also be pro administrator, on the dedicated IMAGEN Personal Computer.

AUTOMATIC COPYING OF UNHEARD MESSAGES

If a number of employees in your or same type of calls, IMAGEN can ensure that they receive each other’s messa messa

o unattended, can be automatically passed on to another collea Automatic Copyin

e left for an absent employee that may otherwise

ue for handling. This IMAGEN feature is called

of Unheard Messages.

rammed for you by your system

anization handle the

es as well. In this way, an important

For instance, if you deal with ur messa minutes automatically copied into one of your collea mailbox. On the other hand, someone who deals with less ur ied unless they have been in their mailbox for over a day.

Once you have pro your mailbox at re a new messa that messa mailbox. All subsequent new messa automatic-copy mailbox, until you enter your own mailbox and listen to your messa

52 Digital and analog telephone sets and SLT

es that have been in your mailbox for more than 15

ent matters may prefer not to have their messages cop-

rammed this feature, IMAGEN checks

ular intervals. If you have not listened to

e within the amount of time you specified,

e is copied into the designated automatic-copy

es.

ent matters, you may want

es are copied into the

ues'

To program your mailbox to automatically copy

unheard messages

1. Dial [4] in the MAILBOX Menu; you receive the MAIL-

BOX OPTIONS Menu.

2. Dial [7] -- Auto-copy; you are transferred to the AUTO

COPY Menu:

To select the auto-copy destination

Dial [1]

To select the auto-copy time period For non-urgent messages For private messages For common messages To repeat this menu To return to the previous menu

Dial [2] Dial [3] Dial [4] Dial [5] Dial [0]

Dial [*]

3. Dial [1] to indicate the auto-copy destination, then enter

the appropriate mailbox number; you are returned to the AUTO COPY Menu.

4. Dial [2] to specify the time period after which messa

es in your mailbox will be copied to the auto-copy destination. Enter the time period in HH:MM format (e.

. for 15 minutes, dial [0], [0], [1], [5]). You are returned to the AUTO COPY Menu.

NOTE

The time period you desi of 15 minute intervals (e.

nate must be a multiple . 15 minutes, 45 min-

utes, 1 hour).

5. Dial [3] -- non-ur select the type of messa

ent, [4] -- private or [5] -- common, to

e for which you want to acti-

vate (or deactivate) the auto copy feature.

6. Dial [1] to activate (or [2] to deactivate) the feature for that messa

e type.

You are returned to the AUTO COPY Menu.

Digital and analog telephone sets and SLT 53

7. Repeat steps 5 and 6 if you want to activate (or deacti-

vate) auto-copy for additional messa Copies of all messa

es forwarded to another mailbox

e types.

by this feature remain in the source mailbox. In addition, messa

es copied to the automatic-copy mailbox will NOT be on-forwarded to other mailboxes in the event that they are unheard by your collea

ue as well.

DEFINING A PERSONAL DISTRIBUTION GROUP

In addition to mailbox

roups, which are programmed by the system administrator, you can also define your own personal distribution

es. A personal group can consist of up to eight member

roup for sending out common mes-

mailboxes. Subject to this size limitation, you can add and delete mailboxes at will. Only one personal distribution

roup can be defined per mailbox.

To add mailboxes to your personal distribution group

1. Dial [4] in the MAILBOX Menu; you receive the MAIL-

BOX OPTIONS Menu.

2. Dial [6] -- Private distribution list;

you are transferred to the DISTRIBUTION LIST Menu.

To insert a new member To move to the next member To delete the current member

Dial [1] Dial [2] Dial [3]

3. Dial [1] and then enter the mailbox number of the first

member; the mailbox is added to your personal

roup, and you

are returned to the DISTRIBUTION LIST Menu.

4. Repeat step 3 for as many mailboxes as you wish to

roup.

roup when it is

Your distribution list is full

add to your If you attempt to add a member to the full, you hear the messa

54 Digital and analog telephone sets and SLT

To delete Mailboxes from your

personal distribution group

1. From the MAILBOX OPTIONS Menu, select [6] to

access the DISTRIBUTION LIST Menu; you hear the announcement

ber is <Mailbox number>

2. Dial [3] to delete the current member

Dial [2] (repeatedly if necessary) to scroll throu other mailboxes in your reach a mailbox you wish to delete. The current member mailbox is deleted and you are returned to the DISTRIBUTION LIST Menu.

When you have deleted all members of your distribution

roup, you hear the announcement

The current member num-

h the

roup, and dial [3] to when you

Your distribution list

is empty.

To send a message to your personal distribution group, dial [0] when IMAGEN asks you to enter the mailbox

roup number. See the section titled

sage for a mailbox group

for more details.

Leaving a mes-

PROGRAMMING AUTOMATED ATTENDANT SERVICE FOR YOUR MAILBOX

The Auto attendant service feature allows you to take full advanta enables you to determine how incomin extension will be handled in the event of a ‘busy’ or ‘no answer’ response, whether durin hours.

By proceedin

• the conditions under which you want the Auto attendant

to operate;

• the types of calls and times at which mailbox forwardin

instructions will apply;

Digital and analog telephone sets and SLT 55

e of the IMAGEN Auto attendant facility. It

calls to your

daytime or nighttime

through a series of menus, you can specify:

• whether callers should be forwarded internally or exter-

nally, or

iven the option to leave a message.

A. Select a department secretary

You can desi tary’, whereby an incomin

nate an extension as ‘Department Secre-

caller who dials [0] to connect to the operator will be directed to this extension for assistance.

To define an extension as the department secretary

1. Dial [4] in the MAILBOX Menu; you receive the MAIL-

BOX OPTIONS Menu.

2. Dial [3] to select the Auto Attendant Service option;

you receive the AUTOMATED ATTENDANT Menu:

To program the department secretary To program automated attendant service To program forwarding for all calls To program specific call forwardin

Dial [1] Dial [2] Dial [3] Dial [4]

3. Dial [1]

you are prompted to enter the number of the extension to serve as Department secretary.

4. Enter the extension number, then dial [#];

you are returned to the AUTOMATED ATTENDANT Menu.

B. Select the Auto attendant method

of operation for your mailbox

You can choose one of the followin modes for dealin

Internal --

•

incomin

with incoming calls:

The Auto attendant initially transfers all

calls to your internal extension. If there is a

three Auto attendant

‘busy’ or ‘no answer’ response, calls are handled accordin

to mailbox forwarding instructions (as

described below).

56 Digital and analog telephone sets and SLT

•

External

incomin (which must be activated). If there is a ‘busy’ or ‘no answer’ response, calls are handled accordin box forwardin

None

•

extension. In this case, incomin extension are that the requested extension is unavailable.

To select the desired Auto attendant method of operation

1. From the AUTOMATED ATTENDANT Menu, select [2];

you are prompted to choose the Auto attendant mode you require.

2. Dial [1] -- Internal, [2] -- External or [3] -- None.

You are returned to the AUTOMATED ATTENDANT Menu.

C. Program the call handling method

for all no answer/busy calls

You can determine how all incomin dled if your extension is busy or there is no answer. There are several options available:

Default

•

in have IMAGEN play the re menu, either with or without offerin option to ‘camp on’ to your extension.

Record

•

your mailbox.

Unscreened transfer

•

camped on to your extension.

-- The Auto attendant initially transfers all calls to your external Follow-me location

to mail-

instructions.

-- The Auto attendant will not operate for your calls intended for your

reeted with an announcement stating

calls are to be han-

-- You can decide to have calls handled accord-

to default tenant programming for your system; or

ular BUSY/NO ANSWER

the caller the

-- The caller is asked to leave a message in

-- The caller is automatically

Digital and analog telephone sets and SLT 57

•

Follow me

either your first or second pre-pro

-- You can choose to have calls forwarded to rammed follow-me

number (which must be activated). If you have two follow-me numbers, you can choose the ‘Both’ option, whereby calls are forwarded to your second number in the event that your first follow-me is deactivated.

Internal forward

•

-- Select an internal extension number where calls will be forwarded on either a screened or unscreened basis.

To program the no answer/busy call handling method for all calls

1. From the AUTOMATED ATTENDANT Menu, select [3]; you are transferred to the OPERATION Menu:

To select the Default option To select the Record option To select the Unscreened Transfer option To select the Follow-me option To select the Internal Forward option

2. Choose the desired call handlin

method.

Dial [1] Dial [2] Dial [3] Dial [4] Dial [5]

• If you dial [2] -- Record, or [3] -- Unscreened transfer, your selection is saved, and you are returned to the AUTOMATED ATTENDANT Menu.

• If you dial [1] -- Default -- you are prompted to select a Default option. Dial [1] for the BUSY/NO ANSWER menu with a camp-on option. Dial [2] for the BUSY/NO ANSWER menu without a camp-on option. Dial [3] for re After makin

ular tenant programming.

your selection, you are returned to the

AUTOMATED ATTENDANT Menu.

58 Digital and analog telephone sets and SLT

• If you dial [4] -- Follow-me, you are prompted to

select a Follow-me option. Dial [1] to direct calls to your first follow-me number. Dial [2] to direct calls to your second follow-me number. Dial [3] to select the ‘Both’ option, as described above. After makin

your selection, you are returned to the

AUTOMATED ATTENDANT Menu.

• If you dial [5] -- Internal Forward, you are prompted to enter an internal extension number. You are then asked to select either [1], to have calls forwarded on a screened basis, or [2], to have them forwarded on an unscreened basis. After makin

a selection, you

are returned to AUTOMATED ATTENDANT Menu.

D. Program the no answer and busy call handling

method for specific types of calls

You may decide you would prefer certain incomin arrivin different manner to that pro

at particular times of day or night to be handled in a

rammed in Part C, above.

calls

You can distin

uish between calls that receive a ‘busy’ or ‘no answer’ response, and between those calls arrivin the Auto attendant (includin dialed calls), and those arrivin

Dial by Name and Single digit

directly via the DIGITAL

system. Followin

pro

Auto attendant Day no answer

•

are the six categories of calls for which you can

ram different call handling options:

-- you can decide how unanswered calls that arrived via the Auto attendant durin

Auto attendant Night no answer

•

(system) daytime hours should be handled.

-- you can decide how unanswered calls that arrived via the Auto attendant durin

Digital and analog telephone sets and SLT 59

(system) nighttime hours should be handled.

via

•

Auto attendant Day busy

that arrived via the Auto attendant durin time hours and received a busy si

-- you can decide how calls (system) day-

nal, should be han-

dled.

Auto attendant Night busy

• that arrived via the Auto attendant durin hours and received a busy si

System Forward no answer

•

-- you can decide how calls nighttime

nal, should be handled.

-- you can decide how unanswered calls that arrived via the DIGITAL system should be handled.

System Forward Busy

•

-- you can decide how calls that

arrived via the DIGITAL system and received a busy

nal, should be handled.

To program the no answer and busy call handling method for specific types of calls

1. From the AUTOMATED ATTENDANT Menu, select [4]; you are transferred to the FORWARD Menu:

To program Auto attendant Day no answer To program Auto attendant Night no answer To program Auto attendant Day busy To program Auto attendant Night busy To program System Forward no answer To program System Forward busy

2. Choose the cate

ory of call that you wish to program;

Dial [1] Dial [2] Dial [3] Dial [4] Dial [5] Dial [6]

you are transferred to the OPERATION Menu.

3. Proceed to select a call handlin

method, as in step 2 of Part C, above; you are returned to the FORWARD Menu, where you can pro are not required to pro

60 Digital and analog telephone sets and SLT

ram further categories if you so desire. (You

ram all six categories).

NOTE

Unscreened transfer

The

call handling option is not

available for the two System Forward cate

ories.

4. When you have finished pro call cate

ories, dial [*] to exit the FORWARD Menu.

ramming any or all of the

Digital and analog telephone sets and SLT 61

IMAGEN AT A GLANCE

To enter your mailbox

At your extension:

1. Enter the IMAGEN access Number;

2. Dial [#] twice;

3. Enter your password (if applicable).

From another extension:

1. Enter the

2. Dial

3. Enter your Mailbox Number;

4. Enter your password (if applicable).

From outside the system:

1. Dial the IMAGEN telephone number;

2. Dial [#];

3. Enter your Mailbox Number;

4. Enter your password (if applicable).

[#]

IMAGEN

;

Number;

62 Digital and analog telephone sets and SLT

Telrad Digital telephone User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

WHAT IS IMAGEN?

BASIC CONCEPTS

WHAT IS A MAILBOX?

MENUS

YOUR PASSWORD

TYPOGRAPHIC CONVENTIONS

WHAT CAN YOU DO WITH IMAGEN?

ACCESSING IMAGEN

ENTERING YOUR MAILBOX

RECORDING YOUR NAME AND PERSONAL OPENING GREETING

CHANGING YOUR PASSWORD

LEAVING MESSAGES

LEAVING ORDINARY MESSAGES

LEAVING SPECIAL TYPES OF MESSAGES

MODIFYING THE DATE AND TIME OF A FUTURE DELIVERY MESSAGE

LEAVING A MESSAGE FOR A MAILBOX GROUP

RECEIVING MESSAGES

LISTENING TO YOUR MESSAGES

DETERMINING WHO A MESSAGE IS FROM AND WHEN YOU RECEIVED IT

RECOVERING A MESSAGE THAT YOU HAVE DELETED

REPLYING TO A MESSAGE

COPYING OR TRANSFERRING A MESSAGE TO ANOTHER MAILBOX

To attach an annotation to a message

INDEXING YOUR MESSAGES

PROGRAMMING FOLLOW-ME NUMBERS

ANSWERING A FOLLOW-ME CALL

ANSWERING A FOLLOW-ME CALL FORWARDED TO A PAGER

RECORDING CONVERSATIONS

SCREENING INCOMING CALLS

Dial by Name

EXTENSION ASSISTANCE

SINGLE DIGIT DIALING

OPERATOR ASSISTANCE

PROGRAMMED INTERVIEW

AUTOMATIC COPYING OF UNHEARD MESSAGES

DEFINING A PERSONAL DISTRIBUTION GROUP

PROGRAMMING AUTOMATED ATTENDANT SERVICE FOR YOUR MAILBOX

IMAGEN AT A GLANCE