Attendant console
User guide
79-120-0006/E Issue 1
79-120-0006/E, Issue 1
Attendant console
User guide
Telrad Telecommunications Inc.,
Woodbury, New York
NOTICE
This publication refers to Telrad's Attendant console connected to Telrad's DIGITAL KEY BX system, Release SBU-5, or Telrad's DIGITAL 400
system, Release DBU-5, as of February 1997.
Telrad reserves the right to modify the equipment
and the software described herein without prior
notice. However, changes made to the equipment
or to the software described herein do not necessarily render this publication invalid.
© 1997 Telrad Telecommunications Inc.,
Woodbury, New York
Figure 1 Attendant console faceplate
THE DIGITAL ATTENDANT
The Attendant console is a versatile unit which can be programmed in many different configurations. The configuration of your particular console depends on the size and
special requirements of your system.
ATTENDANT CONSOLES (ATC)
AND ATTENDANT CONSOLE POSITIONS
(ATP)
Your DIGITAL telephone system can be served by up to
four attendants. Each attendant operates a telephone unit
called an Attendant console (ATC).
The Attendant console may be configured as the only
attendant serving the extensions, outside lines and call
queues assigned to it.
Alternatively two or more attendants may work in parallel,
in a logical Attendant Position (ATP). All the Attendant consoles in the ATP serve the same extensions, outside lines
and queues.
Attendant console 1
ATTENDANT CONSOLE BUTTONS
The Attendant console is provided with twelve softkeys and
an array of fixed feature and programmable buttons (see
Figure 1 on the inside front cover).
NOTE
In this guide, all fixed buttons and programmable
buttons appear in bold type within brackets, e.g.,
[ANSWER]. All softkeys appear in bold and italicized type, within braces, e.g., {SERIAL}. Userprogrammable buttons appear in capital letters,
e.g., SPEED DIAL.
Most of the telephone buttons have dual-color light indicators. The color and flash rate of the indicators show the status of the programmed line, feature, or extension.
In general, red indicates non-availability (for example, a
busy line). Green indicates that you are using the feature
or line, or that it is available to you.
NOTE
When the following features are activated, their
button indicators light red: [MUTE RING], [TIME],
[POSITION BUSY], [NIGHT], [DAY ALERT],
[TONE], [CLEAR ALARM], and [DIAL CONT].
Softkeys
Softkeys have several functions which change during the
course of call handling. A softkey's function at any particular moment is indicated on the console display. To operate
a displayed function, press the adjacent softkey.
The softkeys perform the same function as equivalent fixed
feature buttons.
2 Attendant console
The six softkeys to the left of the display panel are used to
activate features (menu softkeys).
The six softkeys to the right of the display panel are used
for Private Hold (See page 8).
Fixed feature buttons
A fixed feature button is marked or labeled (by a sticker)
with its permanent function on the console faceplate (for
example, [FLASH], [NIGHT], [RELEASE]).
User-programmable buttons
Some of the buttons on your console may be user-programmable MEMORY or SPEED DIAL buttons. You may
program these to access extensions, features, or outside
numbers.
NOTE
Whenever you have to dial a feature code, outside
line code, or extension, you can press a button
programmed with the relevant code instead.
Attendant console 3
ATTENDANT CONSOLE DISPLAY
The console has a large display, which enables you to follow the status of calls in progress.
The first line of the display provides general system information, such as the time and date and the number of calls
waiting. It also displays the name or number of the extension or outside line of the current call.
The second line of the display provides information on the
status of the attendant and the specific call being handled.
It also displays the elapsed time and caller identification
information of the current call.
The lower six lines of display are divided into two sectors:
The softkeys on the left side indicate current available
functions, such as {PROGRAM}.
The softkeys on the right side of the display indicate the
status and line number of calls placed on Private Hold by
you, (the attendant).
4 Attendant console
PRINCIPLES OF OPERATION
THE ATTENDANT IS NEVER BUSY
All calls reaching the attendant get a ring tone.
OFFHOOK STATE
The console is always offhook. Lifting or replacing the
handset makes no difference to the console's state.
EXECUTIVE SUITE ATTENDANT
If your console is programmed for the Executive suite
application, you handle calls for a number of organizations.
Your display assists you by indicating for which organization the arriving call is intended.
HEADSET/HANDSET OPERATION
The console may be operated with either a headset or a
handset.
SETTING VOLUME AND DISPLAY CONTRAST
To adjust the handset volume
During a conversation:
• Press [<LO HI>] to change the volume.
To adjust the volume of tones
While connected to the tone:
• Press [<LO HI>] to change the volume.
Attendant console 5
To adjust the display contrast
While the console is in idle state:
• Press [<LO HI>] to change the display contrast.
DISCONNECTING A CALL
Pressing [DROP] disconnects the console from the current
process, and returns the console to the previous stage of
the process.
Pressing [RELEASE] terminates a call in progress, or
completes the transfer of an outside line. Afterwards, the
console is returned to an inactive state.
THE [ANSWER] BUTTON
Pressing [ANSWER] completes the transfer of the current
call and connects you to the next call in the Main Call
queue.
DIALING ON THE CONSOLE
If you are connected to an outside line and the [DIAL
CONT] indicator is on, any digits you press are dialed on
the outside line.
If the [DIAL CONT] indicator is off, any digits you press are
considered the beginning of a transfer process.
When dialing internally or when dialing a system feature,
the [DIAL CONT] indicator should be off.
You need to use [DIAL CONT] when dialing to Voice Store
& Forward machines, SPRINT, MCI lines etc.
6 Attendant console
MUTE RING
The arrival of a new call is announced by a ring burst. Also,
a call waiting tone is sounded, at preset intervals, when
calls are waiting in queues. You may disable these tones.
To disable ringing
• Press [MUTE RING].
The [MUTE RING] indicator lights.
To enable ringing
• Press [MUTE RING] again.
The [MUTE RING] indicator goes out.
DISTINCTIVE RINGING
You can program telephone sets located close to each
other with distinctive rings, to enable you to identify which
telephone is ringing. Nine different rings are available.
To change the ring tone for your telephone set
1. Press [*] and [#] simultaneously.
2. Press one of the dialpad buttons ([1]-[9]).
When you hear the ring that you want:
3. Press {SAVE}.
4. Lift and replace the handset.
Your telephone set reinitializes and all telephone rings
(internal, external, recall, etc.) sound with the distinctive
ring selected.
Attendant console 7
ANSWERING CALLS
When your telephone rings, the display may show the following:
• internal calls: the calling extension's name and number;
• outside calls: the ringing line or calling party's name or
number.
NOTE
Telrad's DIGITAL systems support Caller Name
and Caller Identification display.
MAIN CALL QUEUE
Internal and external calls enter the Main Call queue.
The number of calls waiting for the attendant is indicated
on the top line of the display, e.g., CW23, where CW
stands for Calls Waiting and 23 is the number of calls.
To answer the first call waiting in the Main Call queue
• Press [ANSWER].
SUBQUEUES
Depending on the type of call and system programming,
calls may also enter subqueues.
The subqueues include:
• Recall queue - contains transferred calls unanswered
by other extensions or placed on hold for longer than a
preset time. Press [RCL] to retrieve from this queue;
• Private Recall queue - contains calls due to recall at
your console only. Press [PRIVATE RCL] to retrieve
from this queue.
8 Attendant console
• Hold queue - contains incoming calls placed on hold by
any of the attendants in your group. To retrieve from
this queue, press [ANSWER HOLD].
• Incoming Call Identifier (ICI) queues (if defined) - contain calls from specific lines or extensions and allows
you to give them preference over other incoming calls
waiting in queue. Press a designated ICI button to
retrieve from this queue;
• Dial Attendant queue (if defined) - contains calls from
extensions that dialed “0”. Press the designated Dial
Attendant button to retrieve from this queue.
• Interposition queue (if defined) - contains calls from
extensions that dialed your extension number. Press
the designated Interposition button to retrieve from this
queue.
Depending on system programming, each subqueue may
be provided with a dedicated button. When a call exists in
the queue, the button's green light indicator flashes.
To answer the first call waiting
in a particular subqueue
• Press the appropriate queue button.
By pressing the queue button of your choice, the DIGITAL
system enables you to answer calls selectively and to give
priority to a chosen call queue.
Attendant console 9
PLACING CALLS ON HOLD
Private hold
If you want a call (external or internal) to remain on hold at
your console only:
• Press an available Private Hold softkey on the right side
of the display panel.
The line number and status, e.g. {HOLD 8880} appear
in the display.
To pick up a call from Private Hold
• Press the Private Hold softkey again.
Manual hold
Calls may be placed on hold manually, by pressing
[HOLD].
A call placed on hold enters the Hold queue, from which it
can be retrieved by any attendant console in the attendant
position.
To pick up a call on hold
• Press [ANSWER HOLD].
Automatic hold
Incoming calls are placed automatically on hold when you:
• Dial any digit.
• Press [TONE].
• Press a SPEED DIAL, PAGE or LCR button.
• Press a MEMORY button programmed with an extension number.
10 Attendant console
TRANSFERRING CALLS
TRANSFERRING AN INCOMING CALL
After answering the call:
1. Dial the requested extension,
or
Press the extension button.
The call is placed automatically on hold.
2. Inform the answering party that a call is waiting.
To complete the transfer, do one of the following:
• Press [RELEASE].
You are returned to idle state,
or
Press [ANSWER].
You are connected to the next call in the queue.
To transfer a call which you initiated
When the called party answers:
1. Press [DIAL CONT] to deactivate dial continuation.
2. Proceed as for an incoming call transfer (see above).
Attendant console 11
CAMP ON
If the requested extension is busy when you attempt to
transfer a call, you can complete the transfer so that the
call camps on the busy extension:
• Press [RELEASE].
When the busy extension hangs up, the camped on call
rings.
If the called party does not answer, you can return to the
call:
• Press the softkey with the appropriate outside line number (e.g. {SPLT 805}).
If the called party does not wish to receive the call, you can
transfer the call to someone else:
1.Press [DROP].
2.Dial the new extension number.
MAKING A CONFIRMED TRANSFER
After answering the call:
1.Dial the requested extension.
When the extension answers:
2.Press {JOIN}.
You hear a short beep indicating a conference has
been initiated.
Once you have confirmed that the two parties are connected:
3.Press [RELEASE].
You exit the conference.
12 Attendant console
SERIAL TRANSFER
A serial transfer enables you to serve an external caller
who asks to speak to several persons in turn.
After answering the call
1.Press {SERIAL}.
2.Dial the first requested extension.
3.Press [RELEASE].
When this conversation is finished (i.e. when the called
extension hangs up), the call enters the attendant's Private Recall queue.
To return to the outside call
4.Press [PRIVATE RCL].
NOTE
You may have to answer other calls in the private
Recall queue, before being connected to the serial
transfer call.
To make further serial transfers, repeat steps 1 through 4,
above.
TRANSFERRING A CALL BY PAGE
After answering the call:
1.Press [FEAT] and dial the PAGE zone code
or
Press the PAGE zone button.
2.Announce the call and the line on which it is ringing.
3.Press [RELEASE].
TRANSFERRING INTERNAL CALLS
After answering the call:
1.Dial the requested extension.
2.Press [RELEASE].
Attendant console 13
INTERNAL CALLS
PLACING A NON-RINGING CALL
• Dial the extension number
or
Press the extension button.
PLACING A RINGING CALL
1. Press [TONE].
2. Dial the extension number.
IF THE EXTENSION YOU CALLED IS BUSY
When you dial an extension and hear busy tone, you can
activate the Callback feature:
1. Press {CALLBACK}.
When the extension becomes available, if the private
Recall Queue is empty, you hear call back ringing and
CALLBACK appears in the display.
2. Answer the call.
You hear the called extension ringing.
To cancel callback
• Press {CNCL CBACK}.
14 Attendant console
BARGING INTO A CONVERSATION
Depending on system programming, you may be able to
break into another conversation.
When you dial an extension and hear busy tone:
• Press {BARGE IN}.
A warning tone is heard by all parties (depending on
system programming).
MAKING A PAGE ANNOUNCEMENT
1. Press the PAGE zone button,
or
Press [FEAT] and dial the PAGE zone code.
You hear a tone burst.
Then:
2. Make your announcement.
3. Press [RELEASE] to end the page call.
To speak directly with a page initiator
While the page announcement is heard:
1. Press [FEAT].
2. Dial the MEET ME PAGE code ([6][6]).
3. Press [FEAT] and dial the PAGE zone code.
Attendant console 15
OUTSIDE CALLS
PLACING AN OUTSIDE CALL
1. Press the outside line group or LCR button.
2. Dial the required number.
Depending on system programming, the cost of your
call may be displayed briefly at the end of the conversation.
ABBREVIATED OUTSIDE DIALING
To speed dial an outside number
Do one of the following:
• Press the appropriate SPEED DIAL button,
or
Press {SPEED DIAL} and dial the desired speed dial
code.
Redialing the last outside number
1. Press an outside line group button.
2. Press {REDIAL}.
To save a frequently dialed outside number
During an outside call which you initiated:
• Press {SAVE}.
The dialed number is stored in memory.
To dial the saved number
1. Press an outside line group button.
2. Press {REPEAT}.
16 Attendant console
NOTE
Pauses may be entered, where needed, in a memory sequence (e.g., speed dial sequence), by
pressing {PAUSE}.
IF THERE IS NO OUTSIDE LINE AVAILABLE
When you try to select an outside line and receive busy
tone:
1.Press {TK QUE}.
When an outside line becomes available, if your Private
Recall queue is empty, you hear ringing and TK QUE
appears on the display.
2.Press [PRIVATE RCL].
3.Listen for outside dial tone and dial the desired number.
To cancel trunk queue
• Press {CNCL TKQUE}.
FLASH (DISCONNECT)
When connected to an outside line, you may disconnect
the call or cancel the dialing, without losing the outside line.
• Press [FLASH].
You may now dial any outside number.
FLASH (SIGNAL)
If your system is connected to a private switch or to Centrex, you may obtain special services on lines defined
accordingly.
OBTAINING SPECIAL SERVICES VIA LINES DEFINED
AS BEHIND AN EXCHANGE
• Press {FLASH SIG} while connected to the line.
Attendant console 17
SWITCHING TO TONE DIALING
• Press {TONE DIAL}.
The dialing method is changed to DTMF.
ACCOUNT CODES
Account codes are assigned to extension users and clients, to record telephone call duration and costs.
The account codes entered are printed out on the Station
Message Detail Recording printer.
Account codes may be entered before seizing an outside
line or during an outside call, after the elapsed call time
appears in the display.
Account code entry may be voluntary, prompted or forced.
Prompted account code
You hear a periodic tone during outside conversations, as
a reminder to enter an account code.
Forced account code
You must enter an account code in order to seize an outside line.
Account code entry
Before seizing an outside line or after the elapsed call time
appears:
1. Press {ACCOUNT}.
2. Dial the account code (up to 11 digits).
3. Press {SAVE}.
NOTE
Several account codes may be entered during the
conversation.
18 Attendant console
PICK UP
You may pick up calls ringing or on hold at other extensions.
1. Press {PICK UP}.
2. Dial the number of the extension or outside line that is
ringing or on hold.
Attendant console 19
MESSAGES
If after dialing an extension, there is no answer or you hear
busy tone, you can send a basic message or a message
from a predefined list, which appears on the display of the
extension you called.
When you send a basic message, display telephones show
"CALL" followed by your extension name or number (e.g.,
"CALL STEVE").
When you send a predefined message, display telephones
show the text of the message, followed by your extension
name or number (e.g., "GONE OUT STEVE").
SENDING MESSAGES
To send a basic message
After dialing an extension:
1.Press {MESSAGE}.
2.Press [RELEASE].
The message ("CALL ATT") is sent to the called extension.
To select and send a predefined message
After dialing an extension:
1.Press {MESSAGE}.
The first five of the available messages are displayed.
To view more messages:
2.Press {NXT SCREEN}.
See also Receiving messages, below.
20 Attendant console
To select a message:
3. Press the softkey adjacent to the desired message.
If the message includes asterisks (*), you can edit the
message using the dialpad.
To send the message to the called extension:
4. Press {SEND MSG}.
The message enters the called station's message
memory.
To send a message with confirmation
When you dial a display telephone and hear busy tone, you
can send a message which appears on the display of the
telephone called.
1. Select a message, as explained above.
Then:
2. Press {SEND MSG}.
"WAIT..", followed by the message text, appears on
your display. You see either "MSG ACCEPTED" or
"MSG REJECTED" on your display.
If your message is rejected:
To send the message to the called station's memory
• Press {SEND MSG}.
To disconnect without sending a message
• Press [DROP].
Attendant console 21
RECEIVING MESSAGES
To read your messages
• Press {MESSAGE}.
All your messages are displayed.
To call the message sender
• Press the softkey to the left of the message.
To delete a message
• Press the softkey to the right of the message you wish
to delete.
To cancel all messages
You may erase all messages sent throughout the system.
1. Press {CANCEL}.
2. Press {MESSAGE}.
3. Press {ALL}.
22 Attendant console
ABBREVIATED DIALING
PROGRAMMING
SPEED DIAL
You may program SPEED DIAL buttons or speed dial
memory codes to enable you to dial outside numbers
quickly.
NOTE
Pauses may be entered, where needed, in a speed
dial sequence, by pressing {PAUSE}.
To program a speed dial memory code or button
1. Press {PROGRAM}.
2. Do one of the following:
Press {SPEED DIAL} and dial a speed dial code (see
your System Administrator for a list of code numbers).
or
Press the SPEED DIAL button to be programmed.
The number previously entered is displayed.
3. Dial an outside line code followed by the number you
want to store.
4. Press {SAVE}.
Attendant console 23
MEMORY BUTTONS
MEMORY buttons are used for one-press dialing of extensions, page zones, and feature codes.
To program a MEMORY button
1. Press {PROGRAM}.
2. Press the MEMORY button to be programmed.
The number previously programmed is displayed.
3. Dial the desired extension number or feature code (up
to four digits, not including the FEATURE code).
See the Feature Codes table at the end of this guide.
4. Press {SAVE}.
24 Attendant console
CONFERENCE CALLS
A total of five parties, of which up to two may be on outside
lines, can participate in a conference.
Once a conference is established, you may leave the conference to handle other calls or perform any other activity
and later rejoin the conference.
You may also split the conference to consult privately with
one party without the other conference parties hearing the
conversation.
To establish a conference call
1. Call the first party.
If the first party is on an outside line:
• Press [DIAL CONT] to deactivate dial continuation.
2. Call the next party.
This puts the first party on hold.
If the party is on an outside line:
• Press [DIAL CONT].
After the call is answered:
3. Press {JOIN} to complete the three-way conference.
4. Repeat steps 2 and 3 to add up to two more parties to
the conference.
While in a three-way conference, the display shows
SPLT, the line, and the names or numbers of the parties to the conference.
Attendant console 25
To consult privately with a conference member
(in a three-party conference)
• Press the softkey of the required party {SPLT XXXX}
(where XXXX indicates the name or number of the
party).
To return to the conference call
• Press {JOIN}.
You are connected with all the conference members.
To exit a conference call temporarily
• Press a digit on the dialpad.
At least one of the parties to the conference must be internal for the conference to continue.
If not, the parties are placed on hold. You must return to
the conference within a predefined time. Otherwise, the
parties are disconnected.
Once you have exited the conference call temporarily, you
must disconnect subsequent calls using the [DROP] button.
To return to a conference call
which you exited temporarily
• Press {CONF RET}.
To exit a conference call permanently
• Press {CONF EXIT}.
To cancel a conference call
While connected to the conference call:
• Press [DROP].
All parties to the conference are disconnected.
26 Attendant console
CONNECTING TWO LINES
You can connect two outside lines, to enable a private conversation between two parties outside the system.
1. Establish a three-way conference with the two outside
parties (see previous feature, Conference calls).
2. Notify the parties that whenever the periodic tone is
heard, one of them must press a dialpad digit in order to
continue the conversation.
Then:
3. Press [FEAT].
4. Dial the TRUNK PATCH code ([8][7]).
NOTE
If no digit is pressed after the tone is heard, the call
is disconnected after a defined time-out.
To return to the patch call
1. Press {PICK UP}.
2. Dial the number of one of the outside lines taking part in
the patch.
You are rejoined in a three-way conference call.
To rejoin a recalling patch call
When you hear the recall ring:
• Press [PRIVATE RCL].
NOTE
You may have to answer more than one call from
the Private Recall queue before retrieving the outside line patch call.
Attendant console 27
CANCELING CALL FORWARD
TO THE ATTENDANT
If other extensions have programmed the attendant extension number as their Call Forward destination, you can
cancel their Call Forward programming.
1. Press {CANCEL}.
2. Press {CFWD TO ME}.
Then:
To cancel all Call Forward programming
• Press {ALL}.
or
To cancel an individual extension's Call Forward
programming
Dial the extension number.
28 Attendant console
DAY ALERT
During times of heavy call traffic you can direct incoming
calls to ring at a day alert extension, in addition to their
ringing at the attendant position.
Calls may be answered from either the attendant or the
day alert position.
To activate a day alert extension
1. Press [DAY ALERT].
The [DAY ALERT] indicator flashes.
2. Dial the number of the day alert extension.
The [DAY ALERT] indicator lights steadily.
To cancel day alert
• Press [DAY ALERT].
The [DAY ALERT] indicator goes off.
Calls stop ringing at the (former) day alert extension.
Attendant console 29
OVERFLOW
When predefined overflow conditions are met, the system
automatically directs incoming calls to ring at a preprogrammed overflow extension.
Calls continue to ring at the attendant position as well, and
can be answered from either the overflow extension or the
attendant position.
Overflow conditions are met when:
• More than a defined number of calls are waiting in the
Main Call queue.
• A call has been waiting in the Main Call queue beyond
a defined time limit.
• The attendant activates night service while calls remain
in the Main Call queue.
When overflow occurs, the display shows OF followed by
the number of calls waiting (instead of CW).
When the overflow condition ceases to exist, normal operation is resumed.
30 Attendant console
SHUTTING DOWN THE CONSOLE
• Press [POSITION BUSY].
The [POSITION BUSY] button indicator lights steadily.
To return the console to operation
• Press [POSITION BUSY] again.
The [POSITION BUSY] button indicator light goes off.
If your console has been programmed to require a
password when deactivating position busy, you are
prompted to enter your four-digit Executive Credit Code
number.
NOTE
If all members of an attendant position activate
position busy, night service is automatically
induced (see next section).
Attendant console 31
NIGHT SERVICE
To put the console and the system into night service
• Press [NIGHT].
The [NIGHT] indicator flashes.
During Night service, the attendant console does not
receive incoming calls and the queues are not active.
To return the console to day service
• Press [NIGHT] again.
The [NIGHT] indicator goes off.
32 Attendant console
BUSY VERIFICATION
You can verify the current state of any outside line.
• Dial the number of an outside line.
If the line is available, you seize the outside line and
hear outside dial tone.
Otherwise, busy tone is heard. The extension using the
outside line and the outside line status (e.g. RING,
BUSY, HOLD, etc.) is shown on the console display.
Attendant console 33
CLEARING AN ALARM DISPLAY
When a fault is detected in system operation, an alarm
message is sent to the display of the attendant console.
The System Administrator should be advised of any alarm
indication.
When the alarm message is no longer needed, you can
clear the alarm from the display:
• Press [CLEAR ALARM].
34 Attendant console
CLASS OF SERVICE (COS)
REASSIGNMENT
You can change the Day and Night Class of Service (COS)
of any extension in the system.
To change an extension's Class of Service
1. Press {PROGRAM}.
2. Press {COS}.
3. Dial the extension number.
4. Press {DAY COS}.
5. Enter the new Day COS number.
6. Press {NIGHT COS}.
7. Enter the new Night COS number.
8. Do one of the following:
• Press {EXIT} once to repeat the extension number
entry procedure for another extension.
or
• Press {EXIT} three times, to exit the programming function while saving the changes.
or
• Press [DROP] to exit the programming function without
saving the changes.
If the configuration computer is connected online to
the system, the message PLEASE TRY LATER
appears on the display. After the computer is disconnected, you are able to program COS assignments.
Attendant console 35
NOTE
THE 36 BUTTON ADD-ON UNIT
The Attendant console may be equipped with a 36 button
Add-on unit (see front cover) to provide Direct Station
Selection (DSS), Busy Lamp Field (BLF) indications and
additional personal speed dial buttons.
The Add-on unit has 32 programmable buttons and can be
assigned up to four 32-button maps. A map is an arrangement of up to 32 entries representing extensions. This provides the attendant with an additional 128 programmable
buttons.
To change the active map on the Add-on unit
• Press [MAP #] (MAP1 to MAP4; also to MAP5 to MAP8
on DIGITAL 400) of your choice.
The MAP button indicator lights.
Alternatively, up to four Add-on units may be chained
together for single touch access to the system extensions.
36 Attendant console
DOOR UNIT
If your system is equipped with a door unit and your console has been programmed accordingly, you can control
the entry of visitors into premises.
When someone presses the doorbell, a call waiting ring
sounds at your console.
To speak to the visitor
1. Press [ANSWER] or the flashing [DOOR] button.
2. Speak to the visitor.
To open the door
• Press [*].
To end your conversation
• Press [RELEASE] or [DROP].
Attendant console 37
SETTING THE SYSTEM CLOCK
If your console has been defined as the time setting station:
1. Press {PROGRAM}.
2. Press {TIME}.
3. Dial the correct time, using "HHMM" in 24 hour format
(e.g., 1530 for 3:30 pm).
4. Dial the correct date, using "DDMMYY" format (e.g.,
030194 for June 3, 1997).
5. Press {SAVE}.
38 Attendant console
ALARM
You may program the Attendant console to sound an alarm
at any desired time.
To set the alarm time
1. Press {PROGRAM}.
2. Press {TIME}.
The current programmed alarm time is displayed.
Use the dialpad to enter the desired alarm time, using
24 hour format (e.g., 1530 for 3:30 pm).
3. Press {SAVE}.
NOTE
Once an alarm has rung, the alarm setting is canceled.
To stop the alarm ring
• Press [ANSWER].
To cancel the alarm setting
Before the alarm rings:
1. Press {CANCEL}.
2. Press {TIME ALARM}.
Attendant console 39
NOTE PAD
You can save a number of up to 16 digits during a call.
1. Press {PROGRAM}.
2. Press {SPEED DIAL}.
3. Dial an available speed dial code or press an available
SPEED DIAL button.
4. Enter up to 16 digits.
5. Press {SAVE}.
To dial the number saved, do a regular Speed Dial
using the Speed Dial code or button you used to save
the number (see Abbreviated dialing).
40 Attendant console
FEATURE CODES
Features can be activated by pressing the [FEAT] button
and then dialing a feature code.
The default feature codes (see next page) reflect the feature initials, using the letters on the dialpad buttons.
For example:
To access Trunk Patch
• Press [FEAT] followed by the dialpad buttons corresponding to the letters TP (Trunk Patch).
That is,
FEAT 8 TUV 7 PRS
The feature codes in your system may have been
changed. If so, enter the updated feature codes in the
"Access method" column of the Feature Codes table.
Attendant console 41
Feature codes
Feature name Abbreviation Access method
ACCOUNT CODE AT [FEAT][2][8]
ACD LOGIN (1) - ACD LOGOUT (1) - ALL/GROUP - [*]
ATTENDANT - [0]
BACKGROUND MUSIC BM [FEAT][2][6]
BARGE IN BI [FEAT][2][4]
CALLBACK/QUEUE CB [FEAT][2][2]
CALL FORWARD-ALWAYS FL [FEAT][3][5]
CALL FORWARD-BUSY FB [FEAT][3][2]
CALL FORWARD-NO ANSWER FN [FEAT][3][6]
CANCEL - [#]
CLIR (1)(2) - DIRECTORY 1 THROUGH 9 (1) - DIRECTORY 10 (HELP) (1) - END OF DIALING - [FEAT][#]
EXECUTIVE CREDIT CODE EX [FEAT][3][9]
FEATURE - [7]
FLASH SIGNAL(1) FS [FEAT][3][7]
FLIP FLOP FF [FEAT][3][3]
GROUP PICKUP (1) - INTRUSION - [6]
LAST HOLD LH [FEAT][5][4]
LEAST COST ROUTING (1) - LOCK (1) - -
(1) Access method not assigned by default.
(2) Only available on ISDN PRI calls.
Not all of the above features are available on every type of telephone set.
42 Attendant console
Feature codes (continued)
Feature name Abbreviation Access method
MEET ME PAGE MM [FEAT][6][6]
MESSAGE ME [FEAT][6][3]
NIGHT SERVICE (1) - PAGE - INTERNAL
1 through 8
PAGE - EXTERNAL
1 through 8 (1)
PICKUP PU [FEAT][7][8]
PROGRAM PM [FEAT][7][6]
REDIAL RL [FEAT][7][5]
SAVE/REPEAT SR [FEAT][7][7]
SPEED DIAL SD [FEAT][7][3]
TIME ALARM TA [FEAT][8][2]
TONE - [1]
TONE DIAL (DTMF) (1) - TRAVEL COS(1) - TRUNK PATCH TP [FEAT][8][7]
TRUNK SPEED DIAL (1) - VOICE MESSAGE (1) - -
I1 through I8 [FEAT][4][1]
through [4][8]
X1 through X8 -
(1) Access method not assigned by default
Attendant console 43
System messages
Message no. Default message Updated message
01 CALL_ (Basic message)
02 CALL * * * * * (1)
03 CALL HOME
04 CALL ME
05 GONE OUT
06 READ MAIL
07 VOICE MAIL
08 CALL BOSS
09 TAKE MSGS
10 GONE HOME
11 JOB DONE
12 IN TROUBLE
13 CLIENT
14 BRING WORK
15 ANY NEWS?
16 REPORT DUE
17 COME HERE
18 MEET. NOW
19 MEMO READY
20 TYPE LETTER
21 WELL DONE
(1) When editing messages, replace asterisks with the desired digits.
Messages 22 to 30 are intended for customer’s definition.
44 Attendant console
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