Telrad Digital User Guide
DIGITAL FAMILY OF SYSTEMS
Operating Instructions
76-110-0165/G Issue 1
76-110-0165/G, Issue 1
DIGITAL FAMILY OF SYSTEMS
Operating Instructions
Telrad Telecommunications Inc.
Woodbury, New York
Printed in Israel
76-110-0165/G, Issue 1
Telrad Telecommunications Inc.
Woodbury, New York
NOTICE
The information in this manual refers to the Telrad DIGITAL family of telephone systems, including the DIGITAL KEY BX system
(Release SB7), DIGITAL 400 system (Release DB7), and DIGITAL 1000 system (Release LB7), as of August, 1999. Telrad, Ltd.,
reserves the right to make changes in the equipment described in this manual without notification. However, changes in the equipment do not necessarily render this manual invalid.
Additional copies of this manual may be obtained from Telrad, Ltd. Reproduction of this manual or parts thereof, without written
permission from Telrad, Ltd., is strictly prohibited.
© 1999 Telrad Telecommunications Inc.
Woodbury, New York
The following are registered trademarks of the respective listed firms:
Trademark Firm Trademark Firm
IMAGEN Telrad Telecommunications, Inc. MS-DOS Microsoft Corp.
MS WINDOWS Microsoft Corp. UL Underwiters Laboratories, Inc.
FCC Regulations
Warning
This equipment generates, uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual, may cause interference to radio communications. Operation of this equipment in a residential area is likely to
cause harmful interference, in which case the user should contact the Telrad Field Service Department, at the tel ephone number
listed below, to correct the interference problem. It has been tested and found to comply with the limits for a Class A computing
device pursuant to Subpart J of Part 15 of the FCC Rules which are designed to provide reasonable protection against such interference when operated in a commercial environment.
Registration
The Telrad DIGITAL Family systems are registered with the FCC based upon compliance with part 68 of its rules. Connection of
these systems to the nationwide telecommunications network is made through a standard network interface jack which you can
order from your telephone company. Jacks for this type of customer-provided equipment will not be provided on party lines or coin
lines.
Hearing Aid Compatibility
DIGITAL family telephones are Hearing Aid compatible, as defined in Section 68.316 of Part 68 FCC Rules.
Telephone Company Registration
It is usually not necessary to call the telephone company with information on the equipment before connecting the DIGITAL family
system cabinet to the telephone network. But, if the telephone company should require this information, provide the following:
FCC Registration Number - Key system ARAISR-18430-KF-E
(on label affixed to cabinet) - Multi-function (Hybrid Key/PBX) system ARAISR-18427-MF-E
Ringer Equivalence Number 3.9B
USOC Jack: DB15, RJ2EX, RJ2FX, RJSGX, RJ2HX, RJ21X, RJ48C
Service Order Code (SOC) - for off premise extensions and all analog trunk cards except the DID card 9.OF
Facility Interface Code (FIC): - Central Office Ground-start trunk 02GS2
If the system is determined to be causing harm to the telephone network, the telephone company may discontinue your service
temporarily. If possible, the telephone company will notify you as soon as possible. You will be given the opportunity to correct
the situation and you will be informed of your right t o file a complaint t o the FCC. Your telephone company may make changes in
its facilities, equipment, operations, or procedures that could affect the proper functioning of your system. If it does this, you will
be notified in advance to give you the opportunity to maintain uninterrupted telephone service.
In the event of an equipment malfunction, all repairs will be performed by Telrad Telecommunications, Inc., or by one of its authorized dealers.
Address of repair facility in USA
Telrad Service Center, 135 Crossways Park Drive, Woodbury, NY 11797. Phone: 1-800-645-1350.
- for DID cards AS.2
- for digital trunks 6.0P
- Central Office Loop-start trunk 02LS2
- Direct Inward Dialing 02RV2-T
- Off-premises extension OL13C
- Primary Rate Interface (PRI24) 04DU9-1SN
- Basic Rate Interface (BRT and BHT) 04DU9-1SN
- T1 (DIGITAL TRUNK) 04DU9-BN, 04DU9-DN. 04-DU9-1KN, 04DU9-1SN, 04-DU9-1ZN
- E&M (TIE TRUNK INTERFACE -- 2-wire)
- E&M (TIE TRUNK INTERFACE -- 4-wire)
- DPNSS/QSIG Interface (N24 and N12) 04DU9-1SN
Rights of the Telephone Company
INTRODUCTION
1.1 GENERAL
This manual applies to the DIGITAL KEY BX, DIGITAL 400 and
DIGITAL 1000 systems, Release 7 and constitutes a supplement
to the DIGITAL FAMILY OF SYSTEMS, Operating Instructions,
Release 6 (Cat. No. 76-110-0165/F)
1.2 PRODUCT DEFINITION
The DIGITAL KEY BX, DIGITAL 400 and DIGITAL 1000 systems
comprise the DIGITAL family of systems which are advanced busi ness communication systems, offering cut ting-edge technology for
telephone communication servic es and a wide variety of voice and
data options.
Section 1
1.3 SCOPE OF MANUAL
The outstanding difference between Release 7 of the DIGITAL
FAMILY OF SYSTEMS and its Release 6 predecessor is the i ntroduction of the Avanti family of telephone sets and the new “Phone
Book” feature. This manual constitutes a supplement to the Release 6 Operating Instructions and includes the operating instructions for the new Avanti sets as well as any new feat ures included
in the current release.
The DIGITAL FAMILY OF SYSTEMS Operating Instructions, Release 6, should be used as the principal reference for any other
DIGITAL FAMILY OF SYSTEMS telephone equipment.
1-1
76-110-0165/G, Issue 1
1.4 MANUAL STRUCTURE
The manual is divided into the following sections:
1. INTRODUCTION
This section provides a general explanation of the con tents of this
manual.
2. Avanti FAMILY TELEPHONE SETS
This section contains a description of the new Avanti telephone
sets introduced in the DIGITAL family of systems and explains how
their improved features affect their operation.
3. Avanti TELEPHONE OPERATING INSTRUCTIONS
This section contains operati ng procedures for the new Avanti proprietary sets.
4. Avanti ATTENDANT CONSOLE - OPERATING
INSTRUCTIONS
This section contains operating procedures for the Avanti
Attendant Console.
5. PHONE BOOK FEATURE OPERATING INSTRUCTIONS
This section contains operating and programming procedures for
the new Phone Book feature.
6. REMOTE FEATURES
This section contains instructions for operating features included
in the DIGITAL system which can be accessed from outside the
system, including Executive Credit Code (ECC), Direct Inward
System Access (DISA) and network features.
Appendix A - SYSTEM AND DND MESSAGES
The Appendix contains the following tables:
• System messages
• DND messages.
1.5 INTENDED AUDIENCE
This manual is intended for the DIGITAL KEY BX or DIGI TAL 400
system administrator and for advanced extension subsc ri bers of
these systems.
1.6 APPLICABLE DOCUMENTATION
This manual is one of a series on the system and r elated peripheral equipment, as follows:
Operating Instructions
tains a detailed explanation of how the DIGITAL system features
are operated from the various types of proprietary telephone sets
or SLT extensions.
, Release 6 (Cat. No. 76-110-0165/F) con-
1-2
Section 1: INTRODUCTION
Feature description addendum
ments the Version SB6 manual and contains a detailed explanation of the DIGITAL system features and services that are new in
Version SB7.
Administration, Installation and Upgrade Addendum
76-110-0175/G) supplements the Version SB6 manual and contains a detailed explanat ion of new ins tr uctions fo r inst allat ion, upgrade and administration tasks on the DIGITAL system.
(Cat. No. 76-110-0690/G) supple-
(Cat. No.
IMAGEN Integrated Multiple Application Generator System
manual
GEN, including an explanation of IMAGEN capabilities and features, as well as installation, maintenance and programming
instructions.
User Guides
features available from your particular extension. These booklets
are supplied by your distributor, including:
(Cat. No. 76-110-0285/I) contains an explanation of IMA-
are individual booklets which descr ibe how to activate
Avanti Set 3025 User Guide (Cat.No. 79-610-0010/A).
Avanti Set Attendant User Guide (Cat.No. 79-660-0010/A).
Avanti Set 3020/3015D User Guide (Cat.No. 79-620-0010/A).
Avanti Set 3000/3015 User Guide (Cat.No. 79-650-0010/A).
Quick Reference Guides
cise procedures for features used most often:
Avanti Set 3025 (Cat.No. 79-610-0001/A).
Avanti Set 3020 (Cat.No. 79-620-0001/A).
Avanti Set 3015D (Cat.No. 79-630-0001/A).
Avanti Set 3000/3015 (Cat.No. 79-650-0001/A).
1.7 CONVENTIONS
This section includes in formati on concerni ng co nventions appli cable throughout this manual.
1.7.1 Terminology conventions
“DIGITAL system” and “DIGITAL family of systems” refer to Tel-
rad’s DIGITAL KEY BX, DIGITAL 400 and DIGITAL 1000 sys-
tems.
are convenient cards that provide con-
1-3
76-110-0165/G, Issue 1
1.7.2 Typographic conventions
Throughout this manual, the following typographic conventions
have been used:
• Text appearing on the telephone display is shown like this:
ADD ON, ENTER DN, MAIN 2.11, EX2 DAP;
• Keys to be pressed on the telephone set are shown like this:
[#], [PROGRAM], [4]+[2].
• Softkeys ar e shown like this:
{PROGRAM}, {TIME}.
When softkeys appear in various abbreviated forms on the different display sets, they wil l be referred to in th e following generi c format:
Press the
CALL FORWARD
softkey (i.e. no braces).
1-4
THE AVANTI FAMILY TELEPHONE SETS
2.1 GENERAL
Section 2
The DIGITAL family of systems features five new Avanti family digital telephone sets and an Avanti Attendant console. This section describes the various proprietary sets and the different pri n ciples of operation for each set.
Table 2-1 contains a detailed comparison of the capabilities of the sets.
Table 2-1 Comparison of the A vanti family telephone sets
Comparison of
station capabilities
Display panel
Cursor movement
and ENTER keys
Fixed buttons 9 9 9 9 9 22
Dual-color
programmable
buttons
Softkeys 16 6 3 - - 16
Speakerphone Y Y Y Y N N
Offhook voice
announce with HFAB
Half/Full Duplex
option
On hook dialing Y Y Y Y Y Y
Data card options Y Y Y Y N Y
DSS Add-on unit
(option)
Graphic icons Y N N N N N
Avanti 3025
set
128x240
pixels
YNNNN Y
29 24 19 19 4 15
YY Y NN N
Full duplex
only
YYYYN Y
Avanti 3020
set
4 lines x 24
characters
Y Y N N Full duplex only
Avanti 301 5D
set
2 lines x 20
characters
Avanti 3015
set
- - 128x240 pixels
Avanti 3000
set
Avanti Attendant
console
2-1
76-110-0165/G, Issue 1
2.2 THE AVANTI FAMILY TELEPHONE SETS
2.2.1 Avanti 3000 set
The Avanti 3000 set (see Figure 2-1) i s a Single Audio Path (SAP) tel ephone set, having the standard dialpad, eight adjacent fixed feat ure buttons and four programmable keys (default programmed). Most of the
features available in the DIGITAL family of systems can be operated
from the Avanti 3000 set, using these buttons.
2-2
Figure 2-1 Avanti 3000 set
2.2.2 Avanti 3015 set
Section 2: THE AVANTI FAMILY TELEPHONE SETS
The Avanti 3015 set (see Figure 2-2) is similar to the Avanti 3000, but
provides speakerphone capability and an ad ditional progr ammable button array for programming up to 15 more buttons for accessing out side
lines, features and extensions. The Avanti 3015 can support a Telrad
DATA
Lync
or APP
Lync
data card or a DSS (Direct Station Select) Add-
on unit.
Figure 2-2 Avanti 3015 set
2-3
76-110-0165/G, Issue 1
2.2.3 Avanti 3015D set
The Avanti 3015D (see Figure 2-3) set has dual audio path (DAP) and
speakerphone capability, a half- and full-duplex version and can be
programmed with OffHook Voice Announce (OHVA) with Handsfree
Answerback (HFAB). The set features a two-line by 20 character
display with three adjacent softkeys under t he displ ay and can sup port
a Telrad DATA
Lync
or APP
Lync
data card or a DSS Add-on unit.
2-4
Figure 2-3 Avanti 3015D set
2.2.4 Avanti 3020 set
Section 2: THE AVANTI FAMILY TELEPHONE SETS
The Avanti 3020 set (see Figure 2-4) has dual audio path (DAP) and
speakerphone capability, a half- a nd full-duplex vers ion and can be programmed with Offhook Voice Announce (OHVA) with Handsfree An-
Lync
swerback (HFAB). The Avanti 3020 can suppor t a Telrad DATA
Lync
APP
data card, has a f our-line by 2 4-charact er displ ay and can be
or
provided with a DSS Add-on unit.
Figure 2-4 Avanti 3020 set
2-5
76-110-0165/G, Issue 1
2.2.5 Avanti 3025 set
The Avanti 3025 set (see Figure 2-5) has
of
tal graphic display
softkeys and four icon softkeys at t he bottom of the displ ay. The se t
ble
128x240 pixels with six menu softkeys, six workta-
an
angle-adjustable liquid crys-
also features full duplex communication with dual audi o path (DAP) and
speakerphone capability and can be programmed to allow Offhook
Voice Announce with HandsFree AnswerBack (HFAB). It has 29 programmable buttons, directional buttons and an enter button, and can
support a Telrad DATA
Lync
or APP
Lync
data card for connection to a
PC. In addition, DSS Add-on units can be connected to this set.
2-6
Figure 2-5 Avanti 3025 set
2.2.6 Avanti Attendant console
The Avanti Attendant consol e (ATC) ( Figure 2-6) is physi cally similar to
the Avanti 3025 set but functions differentl y, as detailed in Section 4.
Section 2: THE AVANTI FAMILY TELEPHONE SETS
Figure 2-6 Avanti Attendant
2-7
76-110-0165/G, Issue 1
2.2.7 DSS Add-on unit
Most of the Avanti sets (excluding the Avanti 3000 set) can be configured with up to four DSS Add-on units (see Figure 2-7). Each unit pro-
vides 30 programmable buttons which are system programmed as
Speed dial, Direct Station Select (DSS) or Automatic Redial (ARD) buttons. These 30 buttons have dual-color LED i ndicators that enable them
to display extension stat us. The four LED buttons in the leftmost column
are used for selecting and identifying which of the four logical maps is
currently displayed. In this way, one unit can represent a combined total
of up to 120 buttons.
If four units are connected to one telephone set, all four maps can be
displayed simultaneously, enabling one touch access.
Up to eight physical Add-on units can be supported in the DIGITAL KEY
BX system, 16 in the DIGITAL 400 system or 48 in the DIGITAL 1000
system.
If eight logical maps are programmed (in the DIGITAL 400 syst em), the
MAP buttons can be programmed to represent either MAPs 1-4 or
MAPs 5-8.
2-8
Figure 2-7 DSS Add-on unit
2.3 AVANTI SET BUTTONS
There can be up to three types of buttons on your Avanti set; fixed feature buttons, programmable buttons and softkeys.
The buttons have dual color (red/green) LED indicators. The me aning
of the colors and flash rates of the LEDs is explained in Table 2-3, be-
low.
2.3.1 Fixed feature buttons
The standard dialpad and adjacent fixed feature buttons are common
to all of the AVANTI telephone sets. The dialpad is the same familiar
dialpad found on most push-button telephones. The other common
fixed feature buttons are described below.
Section 2: THE AVANTI FAMILY TELEPHONE SETS
NOTE
If your telephone is in a Multiple Station Appearance (MSA) group, some of its buttons behave
differently than described here. To understand
the differences, read the section on Multiple Station Appearance, before proceeding (see Section
3.25, in the Release 6 Operating Instructions).
The nine fixed feature buttons adjacent to the dialpad are:
• [FEATURE] - Pressed prior to dial ing feature codes, for activating
features (see Section 2.6);
• [PICK UP] - Used to pick up calls ringing or on hold at other extensions;
• [TRANSFER/CONFERENCE] - Used to trans fer calls to ano ther extension, or to establish a conference;
• [SPEED DIAL/ PROGRAM] - Used to stor e and dial speed dial num-
bers, or, after pressing [FEATURE], to initiate a programming session (e.g. alarm, DND message, etc.);
• [REDIAL PAUSE] - Used to redial the last number dialed out, or to
insert pauses in a dialing sequence;
• [FLASH] - Depending o n system programming, this bu tton is used to
disconnect or to send Flash Signal to the connected remote exchange;
• [LO HI] (actually two buttons) - Used to change the volume level
of the speaker, handset, headset , tones, page calls, and background
music. You press these buttons while the current feature is active.
When your telephone is idle, the [LO HI] button is used to adjust
the display contrast on display sets;
• [HOLD] - Used to put an act ive conv ersa tion on ho ld i n order to p ursue another activity (e.g. placing calls, programming, etc.).
2.3.2 Programmable buttons
Some of the buttons on your set are programmed in the system configuration for a particular purpose. A programmable button may be as-
2-9
76-110-0165/G, Issue 1
signed a particular feature (e.g. outside line, message) or may be
defined as a user-programmable button (e. g. speed dial or memory bu tton). System programmed MEMORY and SPEED DIAL butto ns may be
assigned values by each user. For example, a user can store an extension number into a system programmed MEMORY button.
The four buttons directly above the dialpad of all digital set models are
programmable in the system configuration, like any of the other programmable button types described in thi s section. By defaul t, however,
they are used for the following features:
• [MSG] Message butt on - for activating the message feature;
• [DND] Do Not Dist urb butt on - for the Do Not Disturb (DND) feature,
DND message programming and Call forward;
• [MUTE] button - for activating and de activating th e telephone set mi-
crophone;
• [SPKR] Speaker button - for answering and disconnecting calls or
getting dial tone without lifting your handset.
Typical system-programmed buttons:
• [MEM]
Memory buttons
A user can program a defined MEMORY
button with a valid extensi on Directory Number ( DN) or feature code,
to enable calling an extension or activating a feature j ust by pressing
the button, without dialing the indi vidual digits. The LED indic ator on
the MEMORY button indicates the current activity of the extension or
feature to which it is assigned, by flashing gr een or red at a specifi ed
rate.
• [SPD] Speed dial buttons - A user can store numbers of up to 16 digits in a system-defined Speed Dial button. SPD buttons are usually
used for storing outside numbers. Other strings, including outside
line/outside line group numbers, extension numbers, feature codes ,
etc. may also be programmed on a SPD button, but (unlike MEMORY buttons) the validity of t he string will not be checked and no sta tus
LED indication will be given.
• [TK] Outside line butt ons - An outside line is assigned to th is button.
When you press it, you will be connected to the designated outside
line (if available), or answer an inco ming call on that line if it is ringing. The button's LED indicator shows the availability of the outside
line by flashing green if in use at your set or red if busy elsewhere.
• [TG] Outside line group button - A group of outside lines are assigned to this button. When you press an outside line group button,
an available line from the group is automatically selected.
• [FL] Floating button - A floating button is used to represent an outside line from within an outside line group, making the outside line
group button available for other outside line activi ty. Similarly, a floating button can represent a half-pri vate or private outside line . The FL
2-10
Section 2: THE AVANTI FAMILY TELEPHONE SETS
button provides a temporary "appearance" (a LED button for representing the state of an outside line) for the partic ular outside line. The
allocation of a FL button can occur automatically or be assigned
manually.
Once an FL button has been associated with a pa rticular member of
an outside line group, the outside line group button remains free for
dialing out, receiving another incoming call or for answering an outside line transferred to your se t, fo r whi ch you have no ap pearan ce.
As any appearance for an outside line, the f loating button shows th e
current state of the outside line via the LED indicator, and enables
easy pickup by pressing the button. A floating button may also be
used to represent a private outside line which has no appearance at
your set.
• [LCR] Least Cost Routi ng button used to have your call routed v ia the least expensive line avail able to
the system at the time of your call.
• [P→T] Tone dial button - T he Tone dial button (Pulse to Tone) allows
the user to switch to DTMF dialing on a pulse outside line.
• List of button options - For a full list of buttons which may be programmed on your system, see the Administration manual.
The Least Cost Routing button is
2.3.3 Softkeys
The Avanti models 3025, 3020, 3015D telephones have varying numbers of softkeys, as detailed above.
Softkeys are buttons whose function changes depending on the situation of the call in progress. The softkey's current func tion is displayed in
the display, next to the softkey. To operate the displayed function you
just press the softkey.
On the Avanti 3025, the top five of the six buttons on the upper righthand side are "worktable softkeys" which represent outside lines currently on hold, in use, or recalling the extension. The corresponding buttons on the left are "menu softkeys" used for activati ng features. The
last button in each column and the f our buttons at the bottom of t he display are for icon activated features, See Section 2.3.5.
NOTES
Watch the icons and worktable softkey menu
carefully during call processin g. The function represented by a particular key can change readily.
The Attendant Console also feat ures 10 softkeys
which are used somewhat differently than described above.
For details, see Section 4, below.
2.3.4 Avanti 3025/3020 set default buttons
The Avanti 3025 and 3020 sets have 25 or 20 programmable buttons
(respectively) to the right of the dialpad. These are also programmab le
but some are default programmed, as follows:
2-11
76-110-0165/G, Issue 1
• [CA AL] - for activat ing Call Forward No Answer for all calls , internal
calls or external calls;
• [CY AL] - for activating Call Forward Busy for all calls, internal calls
or external calls;
• [TIME] - for setting the alarm time at your te lephone set (and f or set-
ting the system time, if you are designated as the time sett ing extension);
• [CB/QUE] - for enteri ng a Callback Queue when the outside li ne (or
outside line group) dial ed is busy or for requesting ex tension callback
from a busy extension;
• [SAVE/RPT] - used to save the number currently dialed, redial the
number saved in memory and save a programmed entry;
• [MR1] - [MR24] - Memory buttons 1 through 24 (see also Section
2.3.2.
2.3.5 Avanti 3025 Icon softkeys
Graphic icons are the new feature of the Avanti 3025 (and Attendant)
set. When you move the cursor to an icon (using the four-direction cursor movement key) an explanation of that icon’s func tion briefly appears
on the display.
Icons indicating the status of your station appear on the second line of
the screen and are for display only.
Icons indicating the status of a specific call appear on the ri ght hand
side of the display, next to the name or number of the trunk or extension.
They are activated by pressing the appropriate softk ey on the right hand
side of the display.
Icons for use in activating or programming features appear on the bottom line of the display and are activated by pressing the bottom left
hand softkey, the bottom r ight hand soft key, or the four softkeys across
the bottom of the display - or by using the four direction cursor movement key to place the cursor on the appropriate icon and pressing ENTER.
The following list explains the meanings of the icons and when and
where they appear on the display.
Icon Meaning When you see it
Ring Your set is ringing for an external
call. The icon appears on the
right side of the display, next to
the name or number of the
outside line.
In use The line is in use. Appears on the
right side of the display, next to
the name or number of the
outside line.
2-12
Section 2: THE AVANTI FAMILY TELEPHONE SETS
Icon Meaning When you see it
Hold The call is on hold. Appears on
the right side of the display, next
to the name or number of the line
on hold.
Transfer You have transferred a call to
another extension. Appears on
the right side of the display, next
to the name or number of the line
on which the transferred call was
made.
Background
music
DND Your set is in Do Not Disturb
Alarm The alarm is set to ring on your
Recall/Trunk
queue
You are listening to background
music. Appears on the 2nd line.
mode. Appears on the 2nd line.
set. Appears on the 2nd line.
Your set is ringing for a call that
you left on hold or for a previously
busy outside line that you
requested. Appears on the right
side of the display, next to the
name or number of the line or
extension.
Program Appears on the bottom line.
Press to program phone book,
speed dial, DND message, ECC
code, or time alarm.
Exit Appears on the bottom line.
When engaged in a conference
call, press to exit the conference.
When in programming mode,
press to exit.
Message Appears on the bottom line.
Press to send a message, reply
to a message, or cancel
messages.
Drop/Cancel Appears on the bottom line.
Press to drop a party from a
conference call or to cancel call
forward.
Save or Send. Appears on the bottom line.
Press to save programming or to
indicate you have finished dialing
a number on an ISDN line.
Call forward
(cancel)
Appears on the bottom line, after
pressing
cancel call forwarding.
{CANCEL}
. Press to
2-13
76-110-0165/G, Issue 1
Icon Meaning When you see it
If you have IMAGEN, you may also see the various icons on your display like the ones shown bel ow. See t he IMAGEN user guide for an explanation of how to use these and other icons that appear while using
IMAGEN.
Icon Meaning
Next page When programming any feature
that uses more than one page of
your display (Message, DND
message, Phone Book), press to
scroll to the next page.
Time Appears on the bottom line, after
Pause
Previous menu
Visual list
pressing
Press to program the time alarm.
Appears on th e bottom line.
Pressing this button while dialing on an external line inserts a
pause in a dialing s equence.
.
2.4 DISPLAYS
The AVANTI family telephone displays show the current time and date
when in idle state. The Avanti 3025 set also show the set's Directory
Number (DN). When the set is active, the display provides current status information (such as elapsed call time, calling extensions and outside lines, features being used, status in a programming sequence,
etc.). The display can also show the total call cost (if programmed), at
the end of the conversation.
The display indicates the type of call cur rently active in the set , such as
onhook voice announce calls (Page and Handsfree Answerback),
transferred calls, etc.
There are three types of displays. The Avanti 3015D has a two line by
20 character LCD displa y at the top of the set. The Ava nti 30 20 set has
a four line by 24 character LCD displa y. The Avanti 3025 set a nd Attendant console have a 128 x 240 pixel graphic disp lay. The t op li ne is for
time, date and station DN; the next five li nes are used for t ext softk eys;
the bottom line is used for graphic icon softkeys.
Repeat current menu
Record a message
2-14
2.5 THE FEATURE BUTTON
Although most features may be activated by pressing a dedicated button (e.g. [MSG], [SPEED DIAL/ PROGRAM], etc.), almost all system
features may be activated from any telephone set by pressing [FEA-
TURE] and dialing the appr opriate feat ure code. This enables set s with
fewer programmable buttons, to activate many features.
2.6 CODE ACTIVATION OF FEATURES
There are two ways to activate features with dialing:
• By dialing a feature code;
• By pressing the [FEATURE] button and dialing a feature code.
Single line telephones, which do not have a [FEATURE] button, simulate pressing the [FEATURE] button by dialing a code (default: 7).
2.6.1 Default values
Certain features have a single digit default code. These include:
Feature 7
Dial Attendant 0
Tone 1
All/Group *
Cancel #
Section 2: THE AVANTI FAMILY TELEPHONE SETS
Other features are accessed by pressing [FEATURE] or dialing the
FEATURE access code, whose default value is 7, followed by the desired feature code.
The default codes for the station features were planned according to a
scheme whereby a two digit code represents each feature.
For example: TIME ALARM=[T] [A] = [8][2].
Table 2-2 lists the default codes for the various DIGITAL system fea-
tures.
NOTE
The codes listed below are default values and
can be changed via system administration. See
the Administration manual for more information.
2-15
76-110-0165/G, Issue 1
Table 2-2 Feature codes
Feature name Access method Abbreviation
ACCOUNT CODE
ACD LOGIN
ACD LOGOUT
ALL/GROUP
ATTENDANT
BACKGROUND MUSIC 1
BACKGROUND MUSIC 2-4 (2-8 in S400)
BARGE IN
CALL ACC. MONITOR
CALLBACK/QUEUE
CALL FORWARD-(ALWAYS)
CALL FORWARD-BUSY
CALL FORWARD-NO ANSWER
CANCEL
CLIR
(1)(2)
CONFERENCE LOOP No. 1-10
DIRECTORY 1 THROUGH 10
DROP FROM CONFERENCE
END OF DIALING/SEND
EXECUTIVE CREDIT CODE
FEATURE
FLASH SIGNAL
FLIP FLOP
GROUP PICKUP
INTRUSION
LAST HOLD
LEAST COST ROUTING
LOCK (1)
MEET ME CONFERENCE 1-5
MEET ME PAGE
MESSAGE
NIGHT SERVICE
PAGE - INTERNAL 1 through 8
PAGE - EXTERNAL 1 through 8
PHONE BOOK PRIVATE LIST
PHONE BOOK: LIST 1-10
PICKUP
PROGRAM
REDIAL
SAVE/REPEAT
SPEED DIAL
TIME ALARM
TONE
TONE DIAL (DTMF)
TRAVEL COS
(1)
TRUNK PATCH
TRUNK SPEED DIAL
VOICE MESSAGE
(1) Access method not assigned by default.
(2) Only available on ISDN PRI calls
(1)
(1)
(1)
(1)
(1)
(1)
(1)
(1)
(1)
(1)
(1)
(1)
(1)
[FEATURE][2][8] AT
--
-[*] [0] [FEATURE][2][6] BM
-[FEATURE][2][4] BI
-[FEATURE][2][2] CB
[FEATURE][3][5] FL
[FEATURE][3][2] FB
[FEATURE][3][6] FN
[#] -
--
--
--
-[FEATURE][#] [FEATURE][3][9] EX
[7] [FEATURE][3][7] FS
[FEATURE][3][3] FF
-[6] [FEATURE][5][4] LH
--
--
-[FEATURE][6][6] MM
[FEATURE][6][3] ME
-[FEATURE][4][1] to [4][8] I1
-X1
through
through
I8
X8
[FEATURE][7][1] [FE ATUR E][7][2 ][0 ] to [7 ][2 ][9]
[FEATURE][7][ 8] PU
[FEATURE][7][ 6] PM
[FEATURE][7][ 5] RL
[FEATURE][7][ 7] SR
[FEATURE][7][3] SD
[FEATURE][8][2] TA
[1] -
--
-[FEATURE][8][7] TP
--
--
2-16
Section 2: THE AVANTI FAMILY TELEPHONE SETS
2.7 VISUAL AND AUDIBLE INDICATORS
Your Avanti set provides you with pertinen t audi o and visual feedback.
The set issues various types of rings and tones to inform you of the
progress of a call. The LED button i ndicators provide you with st atus indications for their respecti ve buttons by change of color (red, green) and
distinctive flashing rates.
As a rule, a lit LED indicates t hat the associ ated featur e is activ e (off indicating inactive).
Regarding outside lines, a lit red LED indicates non-availability (for example, a busy line), whereas a lit green LED indicates that the feature
or line associated is either available or in use from your telephone set.
Sets provide useful informat ion on the st atus of a cal l, out side l ine, p rogramming sequence, etc. via messages on the display.
The LED flashing rates and colors are listed in Table 2-3, below.
Table 2-3 Visual indicator flashing rates and colors
Button type Color Flashing rate (seconds) Meaning
Outside line or
Outside line group
Green 1.0 ON 1.0 OFF Incoming ring
Green Steady In use
Feature
DSS
Green 0.5 ON 0.5 OFF Call on hold (by you) can be retrieved
Green 0.25 ON 0.25 OFF Recall or transfer
Red Steady ON Outside line busy or outside line group busy
OFF OFF Idle
Green 0.5 ON 0.5 OFF
(e.g. CALL RECORD)
Green ON (e.g. BGM) Active
OFF OFF Inactive
Red 1.0 ON 1.0 OFF Ringing
Red Steady ON In use by someone else (not available to you)
0.5 ON 0.5 OFF On hold by someone else (retrievable using
Red 0.5 ON 0.5 OFF DND active
OFF OFF Idle
Feature flash
Pickup-hold)
2-17
76-110-0165/G, Issue 1
The DIGITAL system also sends dist inctive call progress tones to help
the user identify the current status of the extension dialed or the result
of an action performed.
Table 2-4, below, lists the DIGITAL system distinctive tones and rings.
Table 2-4 Tone and ring indications
Name Rate (seconds)
Tones
Rings
Account code tone One beep (0.25 ON) every 40 seconds prior to initiating code
Barge-in tone
(override tone)
Busy tone 0.5 ON 0.5 OFF
Camp-on/Offhook tone 0.25 ON 0.25 OFF 0.25 ON
Dial tone Steady
External ring tone 1.0 ON, 3.0 OFF,
Call forward tone
Handsfree tone (begin) 0.5 ON
Handsfree tone (end) 0.5 ON
Internal ring tone 0.5 ON, 0.25 OFF
Message tone (0.5 ON 0.5 OFF) twice, then dial tone
One beep 0.25 ON
Paging (begin) 0.5 ON 0.25 OFF 0.5 ON then begin page
Paging (end) 0.5 ON 0.25 OFF 0.5 ON then paging is disconnected
Retry tone 3-4 beeps (0.25 ON, 0.25 OFF), then dial tone
Alarm ring Steady ON (15 sec)
entry. One beep every 25 seconds if code entry process was
initiated, but not completed.
One beep (0.25 ON) at a programmabl e interval (1 - 59 s econds).
Default=10 seconds
Three bursts of 0.25 ON 0.25 OFF then dial tone
0.5 ON, 2.0 OFF
2-18
External ring 1.0 ON3.0 OFF
Internal ring 0.4 ON, 0.2 OFF,
0.4 ON, 2.0 OFF
Recall (offhook) 0.5 ON 4.0 OFF
Recall (onhook) 0.5 ON 2.0 OFF
Trunk queue 0.5 ON 0.5 OFF
2.8 HOT DIAL PA D
Hot dialpad means that you need not l ift your hand set or p ress [SPKR]
in order to dial a number or activate certain features.
For example, from the idle (onhook) stat e, you can dial extension 21 just
by pressing [2][1] on the dialpad, or pick up a call without first having to
lift the handset or press the [SPKR] button.
The "hot dialpad" feature can be deactivated for a part icular telephone
set via system administration, if desired.
When hot dialpad is deactivated, it becomes necessary to lift the handset or press [SPKR] before dialing.
2.9 HANDSFREE OPERATION
Even if your telephone set is not programmed with a "hot dialpad",
handsfree operation is automatically activat ed when you press certain
buttons. This means that you need not l ift your handset before p ressing
any of the following buttons:
[SPKR] to obtain internal dial tone;
Section 2: THE AVANTI FAMILY TELEPHONE SETS
[MEM] for one-touch dialing a Handsfree Answerbac k (HFAB) call to
another extension or activating a programmed feature code ;
[SPEED DIAL] for dialing an outside number;
[TONE] to place a ringing intercom call to an extension;
[TK] to select a private outside line;
[TG] to select an outside line from a group;
[LCR] to place a call via Least Cost Routing.
2.10 PREFERRED LINE
An extension may be programmed with a "preferr ed line". Suc h a set i s
connected to a programmed outside line (or outside line grou p) immediately upon lifting the handset or pressin g [SPKR]. This feature is in-
tended for extensions which make frequent outside calls. A station
programmed with preferred line requires an [ICM] ("intercom") button
which must be pressed to receive internal dial tone, which is required
when performing any activity other than placing an outside call.
2-19
Section 3
AVANTI FAMILY SETS
OPERATING INSTRUCTIONS
3.1 GENERAL
This section provides detailed instru ctions for the operation
of the Telrad AVANTI family telephone sets.
3.2 ALTERNATIVE ACTIONS AND ASSUMPTIONS
This section provides the basic alternative actions and assumptions applicable for operating instructions.
3.2.1 Alternative actions
The following table provides alternative methods of using
your telephone set.
Table 3-1 Alternative actions
Instead of: You can:
Pressing [
Using hot dialpad Press [
Pressing
function code
Dialing the directory number (DN) of an
extension
Pressing an outside line or outside line
group button
Accessing an outside line and then dialing a speed dial number
SPKR
] Lift the handset.
[FEATURE]
and dialing a
SPKR
] or lift the handset before
starting any action
Press a programmed memory button
Press a programmed memory button
Dial an outside line or outside line group
code
Include the outside line access code in the
speed dial number
3.2.2 Basic assumptions
The instructions contained in this section assume the follo wing:
• Your set is default-programmed with a hot dialpad;
• Your set is not programmed with a preferred line;
• If your extension is programmed with a Prefer red Line
(see Section 3.8, below), you will have to press the ICM
(intercom) button before performing any operat ion that requires internal dial tone;
• You use handsfree operation wheneve r possi ble. If you
don't have a hot dialpad or choose not to use handsfree
operation, then either lift your handset or pre ss the
[SPKR] button before you begin a procedure;
3-1
76-110-0165/G, Issue 1
• The feature codes indicat ed in the text (see Table 2-2 above) are de-
• The telephones connected to your system may be programmed to
• Button designations are generally in capital letters, or icons as they
3.3 BASIC OPERATION
This section describes the basic telephone set operat ions.
faults. They may be programmed dif ferently i n your syste m. If t his is
the case, ask your System Administr ator for an updated list of access
codes;
operate in Key mode or PBX mode;
Key mode refers to the standard operating mode whereas PBX
mode refers to the Multiple Station Appearance (MSA) mode of op-
eration. The consequences of being de fined in a Multi ple Station Appearance group is described in more detail in Section 3.27 , below,
which you may wish to consult before reading the operation procedure for a particular feature;
appear on the digital telephone sets (e.g. [FLASH]).
3.3.1 Internal dial tone
3.3.2 External dial tone
To get internal dial tone
• Lift handset or pre ss [SPKR].
NOTE
1. If your telephone is programmed with a preferred line, you must press [ICM] to get internal
dial tone.
2. If you are working with a headset, press the
[HS] button to get internal dial tone.
To get an outside line
• Press an outside line button ([TK]) or outside line group button
([TG]) or Least Cost Routing button ([LCR]) or dial the appropriate
access code for one of the above.
NOTE
If you have a preferred line or an outside line access code is programmed in the speed dial stri ng
you are currently using, you do not have to access an outside line as stated above.
3.3.3 Speakerphone
3-2
A high quality speakerphone is prov ided on th e 3025, 3020 and 30 15D
sets.
The speakerphone allows you to conduct a conversation without lifting
the handset.
Section 3: AVANTI FAMILY SETS OPERATING INSTRUCTIONS
To convert a handset conversation to a handsfree call
1. Press [SPKR].
2. Replace the handset.
You may now speak handsfree to the other extension.
3.3.4 Keeping your calls private (Mute)
There are several ways to prevent the other party from hearing you
while you are on a call.
During speakerphone calls:
The [MUTE] button operates in toggle fashion: pressed once, the station microphone is disconnected. Pressed a second time, it is connected again.
In a HandsFree AnswerBack (HFAB) conversation, the called party
speaks with you via your set's microphone and speaker (handset remains in its cra dl e).
When an HFAB call arrives at your set, the callin g party can hear what
is going on in the vicinity of the set, via the station microphone. If your
set has the Dual Audio Path (DAP) option, the calling party can speak
and listen even when you are on another call via your handset.
3.3.5 Handset mute
To disable your microphone
•Press [MUTE].
-The [MUTE] indicator goes on.
- Now, when an HFAB call arrives at your set, you will be able to
hear the calling party, but the caller cannot hear you.
To speak to the calling party again
•Press [MUTE] again to make your microphone active.
When you finish your conversation, your set will return to the mute status automatically and the [MUTE] button indicator will go on.
Avanti 3025, 3020 and 3015D sets can use the mute feature to consult
privately during speakerphone handsfree calls.
When mute is activated before you initiate a speakerphone cal l, the
mute state will be temporarily deactivated. When you terminate your
call, the mute function will automatically resume operation.
The mute function is automatically activated when a page announcement is received at your s et. Mut e cannot be canc ele d duri ng the page.
To facilitate privacy on handset calls, your System Administrator can
program a separate handset mute button ([HS MUTE]). Pressing the
[HS MUTE] button during a handset call disconnects the handset microphone. Pressing the button a second time reactivates the microphone.
Once you finish the current call, the handset microphone will automatically be active again, even if the most recent operation deactivated it.
3-3
Loading...