Telrad Avanti Attendant Console User Manual

Avanti Attendant Console
User guide

79-660-0010/A Issue 1

79-660-0010/A, Issue 1

Avanti Attendant Console

User guide

Telrad Telecommunications Inc.,

Woodbury, New York

NOTICE

This publication refers to Telrad's Avanti Atten­dant Console co nnected to Telrad's DIGITAL KEY
BX system, Release SB7, Telrad's DIGIT A L 400
system, Release DB7, or Telrad’s DIGITAL 1000
system, Release LB7, as of July, 1999.

Telrad reserves the right to modify the equipment
and the software described herein without prior
notice. However, changes made to the equ ipment
or to the software described herein do not neces­sarily render this publication invalid.

© 1999 Telrad Telecommunications Inc.,

Woodbury, New York

Printed in Israel

79-660-0010/A, Issue 1

CONTENTS

ABOUT YOUR AVANTI TELEPHONE.................................................1

ATTENDANT CONSOLES AND ATTENDANT POSITIONS...............1

ATTENDANT CONSOLE BUTTONS...................................................1

ATTENDANT CONSOLE DISPLAY.....................................................6

PRINCIPLES OF OPERATION............................................................7

SETTING THE VOLUME AND DISPLAY CONTRAST........................8

MUTE RING.........................................................................................8

DISTINCTIVE RINGING ............................ ...... ................................. ...9

ANSWERING CALLS.........................................................................10

HOLD.................................................................................................12

TRANSFERRING CALLS ..................................................................13

SERIAL TRANSFER........................... ....... ...... ....... ...... .....................14

INTERNAL CALLS.............................................................................16

BARGE IN TO A CONVERSATION...................................................16

PAGE CALL .......................................................................................17

OUTSIDE CALLS...............................................................................18

ABBREVIATED OUTSIDE DIALING..................................................18

WAITING FOR AN AVAILABLE OUTSIDE LINE...............................19

FLASH (DISCONNECT) ....................................................................19

FLASH (SIGNAL)...............................................................................19

SWITCHING TO TONE DIAL.............................................................19

ACCOUNT CODES............................................................................20

PICK UP........ ...... ....... ................................ ...... ....... ...... ....... ...... ....... .21

MESSAGES.. ...... ....... ................................ ...... ....... ...... ....... ...... ....... .22

SENDING MESSAGES......................................................................22

RECEIVING MESSAGES..................................................................23

DELETING MESSAGES....................................................................23

ABBREVIATED DIALING PROGRAMMING......................................24

SPEED DIAL....... ....... ...... ...... ................................. ...... ....... ...... ....... .24

MEMORY BUTTONS.........................................................................24

PHONE BOOK...................................................................................25

CONFERENCE CALLS......................................................................29

CONNECTING TWO LINES ..............................................................31

CANCEL CALL FORWARD TO THE ATTENDANT ..........................32

DAY ALERT .......................................................................................33

OVERFLOW.......................................................................................34

SHUTTING DOWN THE CONSOLE..................................................35

NIGHT SERVICE ...............................................................................36

BUSY VERIFICATION .......................................................................37

CLEARING AN ALARM DISPLAY .....................................................38

iii

CLASS OF SERVICE REASSIGNMENT...........................................39

DSS UNIT ..........................................................................................40

DOOR UNIT.......................................................................................41

SETTING THE SYSTEM CLOCK......................................................42

ALARM...............................................................................................43

NOTE PAD.... ...... ....... ................................ ...... ....... ...... ....... ...... ....... .44

CALL COST DISPLAY..................................... ....... ...... ....... ...... ....... .45

FEATURE CODES.............................................................................46

iv

Figure 1 Avanti Attendant Console faceplate

v

ABOUT YOUR AVANTI ATTENDANT

The Attendant console is a versatile unit which can be pro­grammed in many different configurations. The configura­tion of your particular console depends on the size and
special requirements of your system.

ATTENDANT CONSOLES (ATC)
AND ATTENDANT POSITIONS (ATP)

Your DIGITAL telephone system can be served by more
than one attendant. Each attendant operates a telephone
unit called an Attendant console (ATC).

The Attendant console may be configured as the only
attendant serving the extensions, outside lines and call
queues assigned to it.

Alternatively two or more attendants may work in parallel,
in a logical Attend an t Positi o n ( ATP). All the Attend an t con ­soles in the ATP serve the same extensions, outside lines
and queues.

ATTENDANT CONSOLE BU TTONS

The Attendant console is provided with sixteen softkeys, a
four-direction cursor movement key and ENTER button,
and an array of fixed and programmable buttons (see Fig­ure 1 above).

NOTE

In this guide, all fixed buttons appear in bold type
within brackets, e.g.

[ANSWER]

. All softkeys
appear in bold and italicized type, within braces,
e.g.

{SERIAL}

appear in capital letters, e.g. SPEED DIAL.

Avanti Attendant console 1

. User-programmable button names

Most of the telephone buttons have dual-color light indica­tors. The color a nd flash rat e of the in dicators show the sta­tus of the programmed line, feature or extension.

In general, red indicates non-availability (for example, a
busy line); green indica tes that you are using the fea ture or
line, or that it is available to you.

Softkeys

Softkeys have several functions which change during the
course of call handling. A softkey's function, at any particu ­lar moment, i s ind icated o n the consol e d isplay. To operate
a displayed function, press the softkey adjacent to it or
beneath it.

The softkeys perform the same function as equivalent fixed
buttons.

The six softkeys to the left of the display panel are used to
activate features (menu softkeys).

The six softkeys to the right of the display panel are used
for Private Hold.

You can also use the four-direction cursor movement key
to select the desired function and then press ENTER.

Icons

When you move the cursor to an icon (using the four-direc­tion cursor movement key ) an explanation of that icon’s
function briefly appears on the display.

Icons indicating the status of your set appear on the sec­ond line of the screen and are for display only.

Icons indicating the status of a specific call appear on the
right hand side of the display, next to the name or number
of the trunk or extension. They are activated by pressing
the appropriate softkey on the right hand side of the dis­play.

2 Avanti Attendant console

Icons for use in a ctivatin g or prog rammin g feat ures a ppear
on the left hand side and on the bottom line of the display
and are activated by pressing the left hand softkeys, the
bottom right hand softkey, or the four softkeys across the
bottom of the d isp lay - o r by usi ng th e fou r- d irection cursor
movement key to place the cursor on the appropriate icon
and pressing ENTER.

The following list explains the meanings of the icons and
when and where they appear on the display.

Icon Meaning When you see it











Ring Your set is ringing for an external

call. Appears on the right side of
the display, next to the name or
number of the outside line.

In use The line is in use. Appears on the

right side of the display, next to
the name or number of the
outside line.

Hold The call is on hold. Appears on

the right side of the display, next
to the name or number of the line
on hold.

Alarm The alarm is set to ring on your

set. Appears on the second line.

Recall/Trunk
queue

Your set is ringing for a call that
you left on hold or for a
previously busy outside line that
you requested. Appears on the
right side of the display, next to
the name or number of the line or
extension.



Avanti Attendant console 3

Program Appears on the bottom line.

Press to program Phone Book,
speed dial, ECC code, or time
alarm.

Icon Meaning When you see it











Exit Appears on the bottom line.

When engaged in a conference
call, press to exit t he confer ence.
When in programming mode,
press to exit.

Message Appears on the bottom line.

Press to send a message, reply
to a message, or cancel
messages.

Drop/Cancel Appears on the bottom line when

you cancel call forward.

Save Appears on the bottom line when

you want to save the current
programming procedure.

Call forward
(cancel)

Appears on the bottom line, after
pressing
cancel call forwarding.

{CANCEL}

. Press to







Next page When programming any feature

that uses more than one page of
your display (Message, Phone
Book), press to scroll to the next
page.

Time Appears on the bottom line, after



.

Pause

pressing
Press to program the time alarm.

Appears on the bottom line.
Pressing this button while dial­ing on an external line inserts a
pause in a dialing sequence.

If you have ImaGEN, you may also see oth er icons on yo ur
display. See the ImaGEN user guide for an explanation of
how to use these icons.

4 Avanti Attendant console

Fixed feature buttons

A fixed button is marked or labeled (by a sticker) with its
permanent function on the console faceplate (for example,

[FLASH], [NIGHT], [RELEASE]

).

User-programmable buttons

Some of the buttons on your console may be user-pro­grammable MEMORY or SPEED DIAL buttons. You may
program these to access extensions, features or outside
numbers.

NOTE

Whenever you have to dial a feature access code,
outside line number or extensi on, you m ay press a
button programmed with the relevant code instead.

Avanti Attendant console 5

ATTENDANT CONSOLE DISPLAY

The console has a large display, which enables you to fol­low the status of calls in progress.

The first line of the display provides general system infor­mation, such as the time and date and the number of calls
waiting. It also displays the name or number of the exten­sion or outside line of the current call.

The second line of the display provides information on the
status of the attendant and the specif ic call being handled.
It also displays the elapsed time and caller identification
information of the current call.

The middle five lines of display are divided into two sec­tors:

The softkeys on the left side indicate current available
functions, such as

{CANCEL}

.

The softkeys on the right side of the display indicate the
status and line number of calls placed on Private Hold by
you, (the attendant).

The bottom line of the display displays icons fo r program­ming features, such as,  (Time).

6 Avanti Attendant console

PRINCIPLES OF OPERATION

The attendant is never busy

All calls reaching the attendant get a ring tone.

Offhook stat e

The console is always offhook. Lifting or replacing the
handset makes no difference to the console's state.

Executive suite attendant

If your con sole is progra mmed for the Executive suite
application, yo u handle calls for a numb er of organizati ons.
Your display assists you by indicating for which organiza­tion the arriving call is intended.

Headset/handset operation

The console may be operated with either a headset or a
handset.

Disconnecting a call

Pressing

[DROP]

disconnects the conso le from the curre nt
process, and returns the console to the previous stage of
the process.

Pressing

[RELEASE]

terminates a call in progress, or
completes the transfer of an outside line. Afterwards, the
console is returned to an inactive state.

The answer button

Pressing

[ANSWER]

completes the transfer of the current
call and connects you to the ne xt call in the Main Call
queue.

Avanti Attendant console 7

Dialing on the console

If you are connected to an outside line and

[DIAL CONT]

indicator is on, any digits you press are dialed on the out­side line.

If the

[DIAL CONT]

indicator is off, any digits you press are

considered the beginning of a transfer process.
When dialing internally or when dialing a system feature,

[DIAL CONT]

the
You need to use

indicator should be off.

[DIAL CONT]

when dialin g to Voice Store

& Forward machines, SPRINT, MCI lines, etc.

SETTING VOLUME AND DISPLAY CONTRAST
To adjust the handset volume

During a conversation:

•Press

[LO HI]

to change the volume.

To adjust the volume of tones

While connected to the tone:

•Press

[LO HI]

to change the volume.

To adjust the display contrast

While the console is in idle state:

•Press

[LO HI]

to change the display contrast.

MUTE RING

The arrival of a new call is announced by a ring burst. Also,
a call waiting tone is sounded, at preset intervals, when
calls are waiting in queues. You may disable these tones.

To disable ringin g

•Press

The

[MUTE RING]

[MUTE RING]

.

indicator lights.

To enable ringing

•Press

The

8 Avanti Attendant console

[MUTE RING]

[MUTE RING]

again.

indicator goes out.

DISTINCTIVE RINGING

You can program telephone sets located close to each
other with distinctive rings, to enable you to identify which
telephone is ringing. Nine different rings are available.

To change the ring for your telephon e console

1. Press

[*]

2. Press one of the dialpad buttons (

and

[#]

simultaneously.

[1]

-

[9]

).

When you hear the ring that you want:

3. Press

{Save}

.

4. Lift and replace the handset.

Your telephone set re-initializes and all telephone rings
(internal, extern al, recall, etc.) sou nd with the distinctive
ring selected.

Avanti Attendant console 9

ANSWERING CALLS

When your telephone rings, the display may show the fol­lowing:

for internal calls:

the calling extension's name and num-

ber;

or outside calls:

f

the ringing line or calling party's name or

number.

NOTE

Telrad's DIGITAL systems support Caller Name
and Caller Identification on the Avanti telephone
display.

Main call queue

Internal and external calls enter the Main Call queue.
The number of calls waiting in the attendant queue is indi-

cated in the top line of the display, e.g. CW23, where CW
stands for Calls Waiting and 23 is the number of calls.

To answer the first call waiting in the Main Call queue

• Press

[ANSWER]

Subqueues

Depending on the type of call and system programming,
calls may also enter subqueues.

The subqueues include:

• Recall queue - contains transferred calls unanswered

by other extensions or placed on hold for longer than a
preset time. Press

• Private Recall queue - contains calls due to recall at

your console only. Press
from this queue.

10 Avanti Attendant console

.

[RCL]

to retrieve from this queue;

[PRIVATE RCL]

to retrieve

• Hold queue - co ntai ns incom ing cal ls placed on ho ld by

any of the attendants in your group. To retrieve from
this queue, press

[ANSWER HOLD]

.

• Incoming Call Identifier (ICI) queues (if defined) - con-

tains calls from specific lines or extensions and allows
you to give them preference over other incoming calls
waiting in queue. Press a designated ICI button to
retrieve from this queue;

• Dial Attendant queue (if defined) - contains calls from

extensions that dialed “0”. Press the designated Dial
Attendant button to retrieve from this queue.

• Interposition queue (if defined) - contains calls from

extensions that dialed your extension number. Press
the designated Interposition button to retrieve from this
queue.

Depending on system programming, each subqueue may
be provided with a dedicated button. When a call exists in
the queue, the button's green light indicator flashes.

To answer the first call waiting
in a particular subqueue

• Press the appropriate queue button.
By pressing the queue button of your choice, the DIGITAL
system enables you to answer calls selectively and to give
priority to a chosen call queue.

Avanti Attendant console 11

HOLD

Private hold

If you want a call to remain on hold at your console only:

• Press an availa ble Private H old softkey on th e right side

of the display panel.
The line number and status, e.g. 

8880

appear in the

display.

To pick up a call from Private Hold

• Press the Private Hold softkey again.

Manual hold

Calls may be placed on hold manua lly, by pressing

[HOLD]

.

A call placed on hold enters the Hold queue, from which it
can be retrieved by any attendant console in the attendant
position.

To pick up a call on hold

•Press

[ANSWER HOLD]

.

Automatic hold

Incoming calls are placed automatically on hold when you:

• Dial any digit.

•Press

[TONE ]

• Press a SPEED DIAL, PAGE or LCR button.

• Press a MEMORY button programmed with an exten-

sion number.

12 Avanti Attendant console

.

TRANSFERRING CALLS

To transfer an incoming call

After answering the call:

1. Dial the requested e xtension,

or
Press the extension button.
The call is placed automatically o n ho ld.

2. Inform the answering party that a call is waiting.
To complete the transfer, do one of the following:

• Press

[RELEASE]

.
You are returned to idle state,
or
Press

[ANSWER]

.

You are connected to the next call in the queue.

To transfer a call which you initiated

When the called party answers:

1. Press

[DIAL CONT]

to deactivate dial continuation.

2. Proceed as for an incoming call transfer (see above).

To camp on

If the requested extension is busy when you attempt to
transfer a call.

You can complete the transfer so that the ca ll camps on the
busy extension:

•Press

[RELEASE]

When the busy extensio n hangs up, the campe d on call
rings.

Avanti Attendant console 13

.

If the called party does not answer, you can return to the
call:

• Press the softkey with th e appr opr iate outsi de lin e num­ber (e.g.

{SPLT 805}

).

If the called party does not wish to receive the call, you can
transfer the call to someone else:

1. Press

[DROP]

.

2. Dial the new extension number.

To make a confirmed transfer

After answering the call:

1. Dial the requested e xtension.

When the extension answers:

2. Press

{JOIN}

.
You hear a short beep indicating a conference has
been initiated.

Once you have confirmed that the two parties are con­nected:

3. Press

[RELEASE]

.

You exit the conference.

SERIAL TRA N S FER

A serial transfer enables you to serve an external caller
who asks to speak to several persons in turn.

After answeri ng the call

1. Press

{SERIAL}

.

2. Dial the first requested extension.

3. Press

[RELEASE]

.
When this conve rsati on is f in ished (i.e. when the cal l ed
extension hangs up), the call enters the attendant's Pri­vate Recall queue.

To return to the outside call

4. Press

[PRIVA TE RCL]

.

14 Avanti Attendant console

NOTE

You may have to answer other calls in the private
Recall queue, be fore being conn ected to the serial
transfer call.

To make further serial transfers, repeat steps 1 through 4,
above.

To transfer a call by page

After answering the call:

1. Press

[FEATURE]

and dial the PAGE zone access
code
or
Press the PAGE zone button.

2. Announce the call and the line on which it is ringing.

3. Press

[RELEASE]

.

To transfer internal calls

After answering the call:

1. Dial the requested e xtension.

2. Press

[RELEASE].

Avanti Attendant console 15

INTERNAL CALLS

To place a non-ringing call

• Dial the extension number
or
Press the extension button.

To place a ringing call

1. Press

[TONE ]

.

2. Dial the extension number.

If the extension you called is busy

When you dial an extension and hear busy tone, you can
activate the Callback f eature:

1. Press

{CALL BACK}

.
When the extension becomes available, if the private
Recall Queue is empty, you hear call back ringing and
CALL BACK appears in the display.

2. Answer the call.
You hear the called extension ringing.

To ca ncel callback

• Press

{CNCL CBACK}

.

BARGE INTO A CONVERSATION

Depending on system programming, you may be able to
break into another conversation.

When you dial an extension and hear busy tone:

•Press

{BARGE IN}

A warning tone is heard by all part ies (dependi ng on
system programming).

16 Avanti Attendant console

.

PAGE CALL
To initiate a page

1. Press the PAGE zone button,
or
Press

[FEATURE]

and dial the PAGE zone access
code.
You hear a tone burst.

Then:

2. Make your announcement.

3. Press

[RELEASE]

to end the page call.

To speak directly with a page initiator

While the page announcement is heard:

1. Press

[FEATURE]

.

2. Dial the MEET ME PAGE access code (

3. Press

[FEATURE]

and dial the PAGE zone access
code.

[6][6]

).

Avanti Attendant console 17

OUTSIDE CALLS

To place an outside call

1. Press the outside line or outside line group button or
dial the LCR code.

2. Dial the required number.
Depending on system programming, the cost of your
call may be displayed briefly at the end o f the co nversa­tion.

ABBREVIATED OUTSIDE DIALING
To speed dial an outside number

Do one of the following:

• Press the appropriate SPEED DIAL button,
or
Press

{SPEED DIAL}

and dial the desired speed dial

bin code.

Redialing the last outside number

1. Press an outside line group button.

2. Press

{REDIAL}

.

To save a frequen tly dialed outside number

During an outside call which you in itiated:

•Press

{SAVE}

.

The dialed number is stored in memory.

To dial the saved number

1. Press an outside line group button or dial LCR code.

2. Press

{REPEAT}

.

NOTE

Pauses may be entered, where needed, in a mem­ory sequence (e.g. speed dial sequence), by
pressing

18 Avanti Attendant console

{PAUSE}

.

WAITING FOR AN AVAILABLE OUTSIDE LINE

When you try to select an outside line and receive busy
tone:

1. Press

{TK QUE}

.
When an outsi de line b ecomes availa ble, if you r Private
Recall queue is empty, you hear ringing and TK QUE
appears in the display.

2. Press

[PRIVA TE RCL]

.

3. Listen for outsi de d i al to ne a nd di al th e d esir ed n um b er.

To cancel trunk queue

• Press

{CNCL TKQUE}

.

FLASH (DISCONNECT)

When connected to an outside line, you may disconnect
the call or cancel the dialing, without losing the outside line.

•Press

[FLASH]

.

You may now dial any outside number.

FLASH (SIGNAL)

If your system is connected to a private switch or to
CENTREX, you may obtain special servi c es on lines
defined accordingly.

To obtain special services via a line defined
as behind an exchange

•Press

{FLASH SIG}

while connected to the line.

SWITCHING TO TONE DIALING

•Press

{TONE DIAL}

.

The dialing method is changed to DTMF.

Avanti Attendant console 19

ACCOUNT CODES

Account codes are assigned to extension users and cli­ents, to record telephone call duration and costs.

The account codes entered are printed out on the Station
Message Detail Recording printer.

Account codes may be entered before seizing an outside
line or during an outside call, after the elapsed call time
appears in the display.

Account code entry may be voluntary, prompted or forced.

Prompted account code

You hear a periodic to ne during o utside conver sations as a
reminder to enter an account cod e.

Forced account code

You must enter an account code in order to seize an out­side line.

Account code entr y

Before seizing a n outsi de lin e or aft er the el apsed call time
appears:

1. Press

{ACCOUNT}

.

2. Dial the account code (up to 11 digits).

3. Press .

NOTE

Several account codes may be entered during the
conversation.

20 Avanti Attendant console

PICK UP

You may pick up calls ringing or on hold at other exten­sions.

1. Press

{PICK UP}

.

2. Dial the number of the extension or outside line that is
ringing or on hold .

Avanti Attendant console 21

MESSAGES

If after dialing an ext ension, th ere is no answ er or you hear
busy tone, you can send a message from a previously
defined list, which appears on the telephone display.

When you send a message, display telephones show the
text of the message, followed by your extension name or
number (e.g. “

GONE OUT STEVE

”).

SENDING MESSAGES
To send a message

After dialing an extension:

1. Press .
The first five of the available messages are dis played.

To view more messages:

2. Press .

To select a message:

3. Press the softkey adjacent to the desired message.
If the message includes asterisks (*), you may edit the
message using the dialpad.

To send the message to the called extension:

4. Press

{SEND MSG}

.

The message enters the called set's message memory.

To disconnect without sending a message

•Press

22 Avanti Attendant console

[DROP]

.

RECEIVING MESSAGES
To read your messages

•Press

.

All your messages are displayed.

To call the message sender

• Press the softkey to the left of the message.

DELETING MESSAGES
To delete a message

• Press the softkey to the right of the message you wish
to delete.

To cancel all messages

You may erase all messages sent throughout the system.

1. Press

{CANCEL}

.

2. Press .

3. Press

{ALL}

.

Avanti Attendant console 23

ABBREVIATED DIALING
PROGRAMMING

SPEED DIAL

You may program SPEED DIAL buttons or SPEED DIAL
bin codes to enable you to dial outside numbers quickly.

NOTE

Pauses may be e ntered, where needed, in a spe ed
dial sequence by pressing

To program a speed dial bin code or button

1. Press .

2. Do one of the following:
Press
(three digits, e.g. 003). See your System Administrator
for a list of code numbers.
or
Press the SPEED DIAL button to be programmed.
The number previously entered is displayed.

3. Dial an outside line access code followed by the num­ber you want to store.

4. Press .

MEMORY BUTTONS

Memory buttons are used for one-press dialing of exten-

{SPEED DIAL}

and dial a speed dial b in code

the pause icon .

sions and feature access codes6.

To program a MEMORY button

1. Press .

2. Press the MEMORY button to be programmed.
The number pr eviously progr ammed is displayed.

3. Dial the desired extension number or feature access
code (up to four digits, not including the FEATU RE
code).
See the Feature codes table at the end of this guide.

4. Press .

24 Avanti Attendant console

PHONE BOOK

You can use the Phone Book feature to dial a number from
your private Phone Book list (which you program), or from
one of the te n Phone Book lists yo ur S ystem Adm i nistr a tor
may have programmed.

The Phone Book entries are stored in speed dial bins in
alphabetica l order. When you pr ogram a Pho ne Book e ntry ,
it is stored i n an available speed dial bi n and has a name
associated with it. If you change the number stored in that
speed dial bin by pressing ,

{SPEED DIAL}

, and the
number of t hat speed d ial bin , you al so change t he nu mber
for the Phone Book entry.

You can use the Phon e Bo ok fe at ur e to di al a num b er on ly
when your telephone set is in idle state. You can make
entries into the Phone Book when the telephone is idle or
during a conversation, by programming a speed dial bin
with the number and name.

General key functions

Use the

[LO HI]

button to scroll through the menu of lists

and through the entries in the Phone Book lists.
Press to exit from the Phone Book feature.
Press

[HOLD]

to save your programming and remai n in the

Phone Book feature.
Press

{SAVE&EXIT}

from the Phone Book feature.
Press

{DELETE SYM}

entered.

To dial a number from the Phone Book

(from idle state only)

1. Press ,when the telephone is idle.

2. Press

Avanti Attendant console 25

{PRIV ATE}

to save your programming and exit

to delete the last character(s) you

or the softkey to the left of the system

Phone Book list you want to access.

3. Press

4. Use the

{SHOW LIST}

[LO HI]

button to scroll through the list or use

.

the dial pad to enter appropriate characters until the
name appears on the display.

5. Press the softkey on the right side of the appropriate

name, under

<DIAL>

.

The Phone Book feature automatically dials the number .

If you want to see details of the entry before dialing the
number, press the softkey on the right side of the appropri­ate name, und er

<DET AILS>

. The display shows the name
for the entry, the number of the speed dial bin where the
entry is stored, and the telephone number for the entry.

You can then press
to change the n ame or nu mber for the entry, or

{DIAL}

to dial the number,

{UPDATE}
{REMOVE}

to remove the entry from the Phone Book.

To program you r private Phone Book list

For each entry in your private Phone Book list, you enter
both a name and a telephone number.

1. Press ,when the telephone is idle.

2. Press

3. Press

{PRIVATE}

.

{ADD NEW}

.

4. Enter the characters in the name (up to 16) by using the

dialpad.
The table at the end of this section shows the dialpad
equivalents of each character.

5. Press

{NUMBER}

.

6. Enter up to 16 digits for the telephone number.

7. Press

[HOLD]

to save and continue programming
numbers, or skip to next step.
The previous display returns so that you may make the
next entry, in the next available speed dial bin.

8. Press

{SAVE&EXIT}

ming all the entries for the list.

26 Avanti Attendant console

when you have finished program-

To delete an entry from your private Phone Book

1. Access the entry you want to delete.

2. Press the softkey to the left of the entry, under

<DETAILS>

3. Press

{REMOVE}

.

.

To revise an entry in your private Phone Book

1. Access the entry you want to revise.

2. Press the softkey to the left of the entry, under

<DETAILS>

3. Press

{UPDATE}

.

.

4. Enter the correct characters for the name.

5. Press

{SAVE&EXIT}

or

{NUMBER}

if you want to

change the number.

6. Enter the correct number.

7. Press

{SAVE&EXIT}

.

Phone Book dialing equivalents

for the following character -- press the dialpad

dialpad

number

button the following number of times, rapidly

one two three four five
1
2
3
4
5
6
7
8
9
0

1_“space”/
ABC2
DEF 3

GH I 4

JKL5

MNO 6

PQRS 7
TUV8

WXY Z 9

0

Avanti Attendant console 27

As shown in the above table, you press the dialpad button
once for the first letter appea ring on it, twice for the second
letter appearing on it, and three times for the third letter
appearing on it.

With each press of the button, the corresponding character
appears on the display.

If you want to enter two characters from the same button
on the dialpad, for example D followed by E, wait two sec­onds between ente ring characters (u ntil you see the cursor
“_” at the next position), or press the

[NEXT]

button to indi-

cate you have finished programming that character.
Enter “Z” by pressing
Enter “Q” by pressing
Enter an underline by pr essing
Enter a slash by pressing

[9]

four times.

[7]

two times.

[1]

[1]

twice.

four times.

Warning signal

You hear a three-beep warning tone:

• If you try to access a Phone Book list that you are not
authori zed to use;

• If you try to save a name witho ut entering a number for it;

• If you try to add a new name to your private list when
you have no available speed dial bins; or

• If you try to access a list that has no names defined.

Caller ID

If you receive a call made from a telephone number that
appears in your Phone Book, and if your system supports
Caller ID, the name programmed for that number in the
Phone Book ap pe ar s o n your telephone d ispl ay, instead o f
the number.

28 Avanti Attendant console

CONFERENCE CALLS

A total of eight parties, any of which may be on outside
lines, can particip ate in a confere nce .

Once a conference is established, you may leave the con­ference to handle other calls or perform any other activity
and later rejoin the conference.

You may also split the conference to consult privately with
one party without the other conference parties hearing the
conversation.

To establish a conference call

1. Call the first party.
If the first party is on an outside line:

•Press

[DIAL CONT]

to deactivate dial continuation.

2. Call the next party.
This puts the first party on hold.
If the party is on an outside line:

• Press

[DIAL CONT]

.

After the call is answered:

3. Press

{JOIN}

to complete the three-way conference.

4. Repeat steps 2 and 3 to add up to five more parties to
the conference.
While in a conference, the d isplay shows

SPL T

, the line,
and the names or numbers of the parties to the confer­ence. When there are more than four other parties,
use  and  to display the various SPLT buttons.

Avanti Attendant console 29

To remove an outside line party from the conference

1. Press the

SPLT

softkey of the outside line you want to

remove from the conference.

2. Press

[DROP]

.

To consult with a particular conference member

• Press the softkey of the required party

{SPLT XXXX}

(where XXXX indicates the name or number of the
party).

To return to the conference call

•Press

{JOIN}

.

You are connected with all the conference members.

To exit a conference call temporarily

• Press any digit on the dialpad.
At least one of the parties to the conference must be inter­nal for the conference to continue.
If not, the parties are placed on hold. You must return to the
conference within a previously defined time. Otherwise, the
parties are disconnected.

Once you have exited the conference call temporarily, you
must disconnect subsequent calls using the

[DROP]

but-

ton.

To return to a conference call
which you exited temporarily

•Press

{CONF RET}

.

To exit a conference call permanently

•Press

{CONF EXIT}.

To cancel a conference call

While connected to the conference call:

• Press

[DROP]

.

All parties to the conference are disconnected.

30 Avanti Attendant console

CONNECTING TWO LINES

You may connect two outside lines to enable a private con­versation between two parties outside the system.

1. Establish a three-way conference with the two outside
parties (see previous feature, Conference calls).

2. Notify the parties that whenever the periodic tone is
heard, one of t hem must press a dial pad digit in order to
continue the conversa tion.

Then:

3. Press

4. Dial the TRUNK PATCH access code (

[FEATURE]

.

[8][7]

).

NOTE

If no digit is presse d after the to ne is heard, the call
is disconnected after a defined timeout.

To return to the patch call

1. Press

{PICK UP}

.

2. Dial the number of one of the outside lin es taking part in
the patch.
You are rejoined in a three-way conference call.

To rejoin a recalling patch call

When you hear the recall ring:

•Press

[PRIVA TE RCL]

.

You may have to answer more than one call from
the Private Recall queue before retrieving the out­side line patch call.

Avanti Attendant console 31

NOTE

CANCEL CALL FORWARD
TO THE ATTENDANT

If other ex tensions have programmed the attendant exten­sion number as their Call Forward destination, you can
cancel their Call Forward programming.

1. Press

2. Press

Then:
To cancel all Call Forward programming

• Press
or
To cancel an individual extension's Call Forward
programming
Dial the extension number.

{CANCEL}.
{FLW TO ME}

{ALL}

.

.

32 Avanti Attendant console

DAY ALERT

During times of heavy call traffic, you may direct incoming
calls to ring at a day alert extension in addition to their ring­ing at the attendant position.

Calls may be answered from either the attendant or the
day alert position.

To activate a day alert extension

1. Press
The

[DAY ALERT]

[DAY ALERT]

.

indicato r flashes.

2. Dial the number of the day alert extension.
The

[DAY ALERT]

indicator lights steadily.

To cancel day aler t

•Press
The

[DAY ALERT]

[DAY ALERT]

.

indicato r goes off.

Calls stop ringing at the (former) day alert extension.

Avanti Attendant console 33

OVERFLOW

When defined overflow conditions are met, the system
automatically directs incoming calls to ring at a pro­grammed overfl ow extension.

Calls contin ue to ring at t he attendant positi o n a s well, and
may be answered fr om eithe r the over flow exte nsion or th e
attendant position.

Overflow c onditions a r e met when:

• More than a defined number of calls are waiting in the
Main Call que ue .

• A call has been waiting in the Main Call queue beyond
a defined time limit.

• The attendant activates night service while calls remain
in the Main Call queue.

When overflow occurs, the display shows OF followed by
the number of calls waiting (instead of CW).

When the overflow condition passes, normal operation is
resumed.

34 Avanti Attendant console

SHUTTING DOWN THE CONSOLE

To shut down the console

•Press
The

[POSITION BUSY]

[POSITION BUSY]

.

button ind i cator lights steadily.

To return the console to operation

• Press
The

[POSITION BUSY]

[POSITION BUSY]

again.

button ind i cator light goes off.
If your con sole has been programmed to require a
password when deactivating position busy, you are
prompted to en ter your fou r-digit Execu tive Cred it Code
number.

NOTE

If all members of an attendant position activate
position busy, night service is automatically
induced (see next section).

Avanti Attendant console 35

NIGHT SERVICE

To put the console and the system into night service

•Press
The

[NIGHT]

[NIGHT]

.

indicator flashes.
During Night service, the attendant console does not
receive incoming calls and the queues are not active.

To return the console to day service

•Press
The

[NIGHT]

[NIGHT]

again.

indicator goes off.

36 Avanti Attendant console

BUSY VERIFICATION

You can verify the current state of any outside line.

• Dial the number of an out si de li n e.
If the line is available, you seize the outside line and
hear outside dial tone.
Otherwise, busy tone is heard. The extension using the
outside line and the outside line status (e.g. RING,
BUSY, HOLD, etc.) is shown on the console display.

Avanti Attendant console 37

CLEARING AN ALARM DISPLAY

When a fault is detected in system operation, an alarm
message is sent to the display of the attendant console.

The System Administrator should be advised of any alarm
indication.

When the alarm message is no longer needed, you may
clear the alarm from the display:

•Press

[CLEAR ALARM]

.

38 Avanti Attendant console

CLASS OF SERVICE (COS)
REASSIGNMENT

You may change the Day and Night Class Of Service
(COS) of any extension in the system.

To change an extension's Class Of Service

1. Press .

2. Press

3. Dial the extension number.

4. Press

5. Enter the new Day COS number.

6. Press

7. Enter the new Night COS number.

8. Do one of the following:

•Press
procedure for another extension.
or

•Press
while saving the changes.

or

•Press
saving the changes.

{COS}
{DAY COS}

{NIGHT COS}





[DROP]

.

.

.

once to repeat the extension number entry

three times, to exit the programming function

to exit th e pr ogrammi ng fu nctio n with out

If the configurati on computer is connected o nline to
the system, the message
appears on the display. After the computer is dis­connected, you are able to program COS assign­ments.

Avanti Attendant console 39

NOTE

PLEASE TRY LATER

DSS UNIT

The Attendant console may be equipped with a DSS
(Direct Station Selection) unit to provide Direct Station
Selection, Busy Lamp F i eld (BLF) indications an d addi­tional personal speed dial buttons.

The DSS unit has 30 programmable buttons and may be
assigned up to four 30-button maps. A map is an arrange­ment of up to 30 entries representing extensions. This pro­vides the attendant with an ad ditional 120 programmable
buttons.

To change the active map on the Add-on unit

•Press

[MAP #]

(select the MAP number of your choice).
The MAP button indicator light s.
Alternatively, up to four DSS units may be chained
together for single touch access to the system exten­sions.

40 Avanti Attendant console

DOOR UNIT

If your system is equipped with a door unit and your con­sole has been programmed accordingly, you can control
the entry of visitors into premises.

When someone presses the doorbell, a call waiting ring
sounds a t your cons ole.

To speak to the visitor

1. Press

[ANSWER]

or the flashing

2. Speak to the visitor.

To open the door

]

[

•Press

.

*

To end your conversation

• Press

[RELEASE]

[DROP]

or

[DOOR]

.

button.

Avanti Attendant console 41

SETTING THE SYSTEM CLOCK

If your console has been defined as the time setting set:

1. Press .

2. Press .

3. Dial the correct time, using “HHMM” in 24 hour format
(e.g., 1530 for 3:30 pm).

4. Dial the correct date, using “DDMMYY” format (e.g.
030199 for Marc h 1, 1999).

5. Press .

42 Avanti Attendant console

ALARM

You may program the Attendant console to sound an alarm
at any desired time.

To se t the alarm time

1. Press .

2. Press .
The current programmed alarm time is displayed.
Use the dialpad to enter the desired alarm time, using
24 hour format (e.g. 1530 for 3:30 pm).

3. Press .
The alarm icon  appears on the seco nd li ne of the d is­play.

NOTE

Once an alarm has rung, the alarm setting is can­celed.

To stop the alarm ring

•Press

[ANSWER]

.

To cancel the alarm setting

Before the alarm rings:

1. Press

2. Press

{CANCEL}

.

{TIME ALARM}

.

Avanti Attendant console 43

NOTE PAD

You can save a number of up to 16 digits during a call.

1. Press .

2. Press

{SPEED DIAL}

.

3. Dial an available speed dial bin code or press an avail­able SPEED DIAL button.

4. Enter up to 16 digits.

5. Press .
To dial the number saved, dial the Speed Dial bin code ,

or press the Speed Dial button you used to save the
number (see

ABBREVIATED DIALING

).

44 Avanti Attendant console

CALL COST DISPLAY

If programmed as the system setting set, the attendant
can view the current cost or message units (depending on
programmin g) for a cal l in prog ress at ano ther exte nsion or
for all toll calls currently in progress in the system.

1. Dial the CALL ACCOUNT MONITOR code.

2. Dial the password (ECC code).

3. Dial the Directory Number of the desired extension or

[*]

for the current total of all calls in the system.

To display another extension, press
the desired Directory Number.

4. Press to quit.

{CANCEL}

and dial

Avanti Attendant console 45

FEATURE CODES

Features can be act ivated by pressi ng the

[FEATURE]

but-

ton and then dialing a feature access code.
The default feature codes (see next page) reflect the fea-

ture initials, using the letters on the dialpad buttons.

For example:
To access Barge In

•Press

[FEATURE]

followed by the dialpad buttons cor­responding to the letters BI (Barge In).
That is,

FEATURE

2

ABC

4

GHI

The feature codes in your system may have been
changed. If so, enter the updated feature access codes in
the “Access method” column of the Feature codes table.

46 Avanti Attendant console

Feature codes

y

g

y ty

Feature name Abbreviation Access method

ACCOUNT CODE AT
ACD LOGIN
ACD LOGOUT

(1)

(1)

-

­ALL/GROUP ­ATTENDANT ­BACKGROUND MUSIC 1 BM
BACKGROUND MUSIC 2-4

(1) (3)

­BARGE IN BI
CALL ACCOUNT MONITOR

(1)

­CALLBACK/QUEUE CB
CALL FORWARD-ALWAYS FL
CALL FORWARD-BUSY FB
CALL FORWARD-NO ANSWER FN
CANCEL ­CLIR
CONFERENCE LOOP 1-10

(1) (2)

(1)

-

-

[FEATURE][2][8]

-

-

[*]

[0]

[FEATURE][2][6]

-

[FEATURE][2][4]

­[FEATURE][2][2]
[FEATURE][3][5]
[FEATURE][3][2]
[FEATURE][3][6]

[#]

-

-

(1)

(1)

(1)

-

-

-

DIRECTORY 1 THROUGH 9
DIRECTORY 10 (HELP)
DROP (from conference)
END OF DIALING/SEND ­EXECUTIVE CREDIT CODE EX
FEATURE ­FLASH SIGNAL

(1)

FS
FLIP FLOP FF
GROUP PICKUP

(1)

­INTRUSION ­LAST HOLD LH
LEAST COST ROUTING
LOCK

(1)

(1)

-

­(1) Access method not assigned by default.

(2) Onl
(3) In the DIGITAL 400 up to ei

available on ISDN PRI calls.

ht; in the DIGITAL 1000 up to 24.

Not all of the above features are available on ever

-

-

-

[FEATURE][#]

[FEATURE][3][9]

[7]
[FEATURE][3][7]
[FEATURE][3][3]

-

[6]
[FEATURE][5][4]

-

-

pe of telephone set.

Avanti Attendant console 47

g

g

g

Feature codes (Continued)

g

y

g

y ty

Feature name Abbreviation Access method

MEET ME CONFERENCE 1-5

(1)

­MEET ME PAGE MM
MESSAGE ME
NIGHT SERVICE
PAGE - INTERNAL

1 throu

h 8

PAGE - EXTERNAL

(1)

1 throu

h 8

(1)

-

I1 throu

X1 through X8

PHONE BOOK (private list) ­PHONE BOOK (system lists) -

PICKUP PU
PROGRAM PM
REDIAL RL
SAVE/REPEAT SR
SPEED DIAL SD

[FEATURE][6][6]
[FEATURE][6][3]

[FEATURE][4][1]

h I8

through [4][8]

[FEATURE][7][1]

[FEATURE]

[7][2][1] -

[7][2][1][0]
[FEATURE][7][8]
[FEATURE][7][6]
[FEATURE][7][5]
[FEATURE][7][7]
[FEATURE][7][3]

-

-

-

TIME ALARM TA
TONE ­TONE DIAL (DTMF)
TRAVEL COS

(1)

(1)

-

-

TRUNK P ATCH TP

(1)

(1)

-

-

ned by default.

ht; in the DIGITAL 1000 up to 24.

TRUNK SPEED DIAL
VOICE MESSAGE
(1) Access method not assi

(2) Onl

available on ISDN PRI calls.
(3) In the DIGITAL 400 up to ei
Not all of the above features are available on ever

[FEATURE][8][2]

[1]

-

-

[FEATURE][8][7]

-

-

pe of telephone set.

48 Avanti Attendant console

System messages

g

Message number Default message Updated message

01 CALL_ (Basic message)
02 CALL * * * * *
03 CALL HOME
04 CALL ME
05 GONE OUT
06 READ MAIL
07 VOICE MAIL
08 CALL BOSS
09 TAKE MSGS
10 GONE HOME
11 JOB DONE
12 IN TROUBLE
13 CLIENT
14 BRING WORK
15 ANY NEWS?
16 REPORT DUE

(1)

17 COME HERE
18 MEET. NOW
19 MEMO READY
20 TYPE LETTR
21 WELL DONE

22

(2)

23
24
25
25
27
28
29
30

(1) When editing messages, enter digits in place of the asterisks.
(2) Messa

es 22 to 30 are to be defined by the customer.

Avanti Attendant console 49

Your speed dial codes

Name Number Code

50 Avanti Attendant console