Avanti 3020 set
Avanti 3015D set
User guide
79-620-0010/A Issue 1
79-620-0010/A, Issue 1
Avanti 3020 set
Avanti 3015D set
User guide
Telrad Telecommunications Inc.,
Woodbury, New York
NOTICE
This publication refers to Telrad's Avanti 3020 set
and Avanti 3015D set connected to Telrad's DIGITAL KEY BX system, Release SB7, or Telrad's
DIGITAL 400 system, Release DB7, or Telrad’s
DIGITAL 1000 system, Release LB7, as of July,
1999.
Telrad reserves the right to modify the equipment
and the software described herein without prior
notice. However , ch anges made to the equipment
or to the software described herein do not necessarily render this publication invalid .
© 1999 Telrad Telecommunications Inc.,
Woodbury, New York
Printed in Israel
79-620-0010/A, Issue 1
CONTENTS
ABOUT YOUR AVANTI TELEPHONE ................................................1
TELEPHONE SET BUTTONS ............................................................1
SWITCHING FROM HANDSET TO HANDSFREE OPERATION .......6
DISTINCTIVE RINGING . ....................................... ...... ....... ...... ....... ...7
MUTE .................................................................................................. 8
HOT DIALPAD ....................................................................................9
INTERNAL CALLS ............................................................................10
BARGE INTO A CONVERSATION ...................................................11
PAGE CALLS .................................................................................... 11
ANSWERING CALLS ........................................................................12
CALL WAITING ..................... ....... ...... ....... ...... ..................................13
OUTSIDE CALLS .............................................................................. 14
AUTOMATIC REDIAL .......................................................................15
WAITING FOR AN AVAILABLE OUTSIDE LINE ..............................15
CIRCUMVENT EXTENSION RESTRICTIONS .................................16
OBTAINING SPECIAL SERVICES VIA LINES DEFINED
AS BEHIND AN EXCHANGE ............................................................ 16
HOLD ................................................................................................ 17
TRANSFERRING CALLS ................................................................. 18
CONFERENCE CALLS .....................................................................19
PICKUP ..................... ............................................. ...........................20
MESSAGES .............. ....................................................................... . 21
SENDING MESSAGES......................................................................21
RECEIVING MESSAGES ..................................................................22
DELETING ALL MESSAGES.............................................................22
DO NOT DISTURB (DND) ................................................................23
DND MESSAGES ..............................................................................23
FORWARDING CALLS ......... ....... ...... ....... ...... ....... ...... ....... ...... ....... . 25
CANCELING CALL FORWARD TO ME ............................................28
ABBREVIATED DIALING ..................................................................29
SPEED DIAL ............................................................................. ........29
MEMORY BUTTONS ........................................................................30
PHONE BOOK...................................................................................30
ALARM ...................... ............................................. ...........................36
TELEPHONE LOCK ..........................................................................37
DOOR UNIT ......................................................................................38
NOTE PAD ............................ ....... ....................................... ...... ....... .39
ADVANCED FEATURES ..................................................................40
FEATURE CODES ............................................................................41
iii
Figure 1 Avanti 3020 set faceplate
iv
Figure 2 Avanti 3015D faceplate
v
ABOUT YOUR AVANTI TELEPHONE
The Avanti 3020 and Avanti 3015D sets ar e equippe d wi th
onhook dialing, full speakerphone and hot dialpad capability , which en ables you to make a ca ll or operate any fea ture
by pressing the dialpad bu tto ns. You may also receive and
disconnect calls, program features and perform all operations without lifting the handset.
You may lift the handset or switch between handsfree and
handset operation at any time.
NOTE
This guide describes the regular operation of the
telephone. The configuratio n o f you r pa rt icul ar system and telephone may introduce differences in
operation. For exampl e, som e of the fea t ures and
buttons described in this guide may not be available on your telephone set. For more information,
see your System Administrator.
TELEPHONE SET BUTTONS
The Avanti 3020 set has six softkeys, three on either side
of the display.
The Avanti 3015D set has three softkeys beneath the display.
Both sets have an a rray of prog rammable and fixed feat ure
buttons (see Figure 1 and Figure 2).
Avanti 3020 and Avanti 3015D sets 1
NOTE
In this guide, telephone set fixe d butto ns appea r in
bold type, in capital letters and within square
brackets, e.g.,
[HOLD]
.
Softkeys appear in bold and italicized type, in capital
letters within curly bra ckets. Some of the na m es of
softkeys are slight ly di f fere nt on the A va nti 3020 set
and the Avanti 3015D set. For example, the message softkey appears as
Avanti 3020 set and as
{SEND MSG}
{SND MG}
on the
on the 3015D
set. These differences are noted in appropriate
sections of this guide.
User-programmable button names appear in capital letters, e.g. SPEED DIAL.
The programmable buttons have dual-color light indicators.
The color and flash ra te of the indi cators show the st atus of
the programmed line, feature or extension.
In general, red indicates non-availability (for example, a
busy line); green indicates tha t you are using the feature or
line, or that it is available to you.
Softkeys
Softkeys have several functions, which change according
to the state of your telephone. A softkey's function, at any
particular moment, is indicated on the telephone display.
To operate a displayed functi on, press t he sof tkey ad jacent
to it (Avanti 3020 set) or beneath it (Avanti 3015D set).
User-programmable buttons
Some of the buttons on your telephone may be user-programmable SPEED DIAL or MEMORY buttons. You may
program these to access extensions, features or outside
lines.
2 Avanti 3020 and Avanti 3015D sets
Fixed feature buttons
The following fixed feature buttons appear on your Speakerphone set:
[HOLD]
This button places a call on hold.
[FEATURE]
Press
[FEATURE]
and then dial a feature access code to
activate features ( see the Feat ure codes t able at the end of
this guide).
[PICK UP]
Press this button to pick up calls.
[TRANSFER/CONFERENCE]
Press this button to transfer calls and when establishing
and exiting conference calls.
NOTE
[TRANSFER/CONFERENCE]
The
referred to as
ENCE]
, depending on the operation being
[TRANSFER]
or
button is
[CONFER-
described.
[SPEED DIAL/PROGRAM]
This button is used for speed dialing and for programming
various features.
[REDIAL/PAUSE]
This button lets you automatically redial the last outside
number you dialed, after first accessing an outside line.
Pressing this button while dialing on an external line inserts
a pause in a dialing sequence.
[LO HI]
This button adjusts the volume of the speaker, handset,
headset, ringer and background music when any of these
Avanti 3020 and Avanti 3015D sets 3
is active.
Pressing this button when the telephone is idle changes
the display contrast.
[FLASH]
Depending on system programming, this button is used to
disconnect or to send Flash Signal to the connected
remote exchange.
Programmable buttons
The following buttons on your set have already been programmed to perform specific functions. The System
Administrator can program these buttons to perform other
functions. If the function of certain buttons does not match
those appearing i n the figure at the beginning of this Guide,
consult your System Administrator.
NOTE
With the default configuration, the following features are programmed on the four buttons above
the dialpad:
[MSG], [DND], [MUTE]
and
[SPKR]
.
[MSG]
This button is used to send messages to other extensions
and to reply to messages left at your extension.
[DND]
This button activates and deactivates Do Not Disturb.
[MUTE]
This button disables and enables your telephone microphone.
[SPKR]
For handsfree operati on , pr es s
[SPKR]
instead of li ft ing or
replacing the handset.
Whenever this guide instructs you to lift or replace the
handset, you may press
4 Avanti 3020 and Avanti 3015D sets
[SPKR]
instead.
DN buttons
DN buttons are buttons associated with specific Directory
Numbers.
The first DN button is your Primary DN button, which has
the same number as your extension. The Primary DN button is used for making and receiving most of your calls.
Whenever you pick up the handset, your Primary DN button, or - if it is not available - another DN button lights
green.
If no DN buttons are available, no DN button lights, you do
not receive dial tone, and you cannot place o r answer calls.
DN buttons may be programmed in three different modes:
ringing mode
•
- the telephone rings and the DN button
flashes green when a call is received.
flashing mode
•
- the DN button flashes green when a
call is received, but there is no ringing.
delayed ringing mode
•
- a call rings first at an ot her set
or group of sets, for a programmed length of time,
before beginning to ring at your set.
NOTES
Not all telephone sets are programmed with DN
buttons. The instructions in this manual often contain references to DN indicators a nd displays of DN
numbers. Disregard them if your telephone set is
not programmed with DN buttons.
Many of the instructions offer several options,
among them pressing a DN button. If your telephone set is not programmed with DN buttons,
choose another option.
Some of the features operate slightly differently on
a telephone set that is not programmed with DN
buttons. These differences are pointed out in a
Avanti 3020 and Avanti 3015D sets 5
NOTE for each applicable feature. Consult your
System Administrator for further details about the
programming of your telephone set.
Outside line buttons
One or more of the buttons on your telephone may be
associated with either specific lines or outside line groups.
To access a line for dialing outside the system, press an
outside line button.
Floating buttons
Calls on outside lines for which no bu tton has been
defined, may be associated with a button just for the duration of the call. These buttons are called “floating” buttons.
NOTE
Some of the access codes in your system may be
different from those indicated here. If so, see your
System Administrator for the correct codes.
SWITCHING FROM HANDSET TO HANDSFREE OPERATION
During a call conducted via the handset:
1. Press
[SPKR]
.
2. Replace the handset and talk via the telephone set
microphone.
6 Avanti 3020 and Avanti 3015D sets
DISTINCTIVE RINGING
You can program telephone sets located close to each
other with distinctive rings, to enable you to identify which
telephone is ringing. Nine different rings are available.
To change the ring for your telephone set
1. Press
2. Press one of the dialpad buttons (
When you hear the ring that you want:
3. Press
4. Lift and replace the handset.
Your telephone set re-initializes and all telephone rings
(internal, external, r ecall, etc.) sound with th e distinctive
ring selected.
[*]
[#]
and
.
[#]
simultaneously.
[1] - [9]
).
Avanti 3020 and Avanti 3015D sets 7
MUTE
If you want to talk to someone in your office during a call,
without the connected party h earing, you can disable the
handset or telephone set microphone.
To enable or disable the microphone (MUTE)
• Press
To enable or disable
the handset microphone (HANDSET MUTE)
During a handset call:
• Press
ALLOWING OTHER PEOPLE TO HEAR YOUR CONVERSATION (SPEAKER MONI T OR)
While you are speaking throu gh the handset, the conversation can be directed through your telephone speaker, so
that people in your vicinit y can hear the other end of the
conversation.
1. Press
2. Press
The
Both you and the other party are heard via the speaker.
[MUTE]
[HS MUTE]
If your set is Single Audio Path (SAP), pressing
[MUTE]
[FEATURE]
[SPKR]
[SPKR]
during a conversation.
(if programmed).
NOTE
deactivates both microphones.
.
.
button indicator turns on.
8 Avanti 3020 and Avanti 3015D sets
HOT DIALPAD
The hot dialpad enables you to dial and activate features
without lifting the handset or pressing
NOTE
The instructions in this guide assume that you
have hot dialpad capability.
[SPKR]
first.
Avanti 3020 and Avanti 3015D sets 9
INTERNAL CALLS
To place a non-ringing call
• Dial the extension number.
To place a ringing call
1. Dial tone access code
2. Dial the extension number.
If the extension you called is busy
(CALLBACK)
When you dial an extension and hear busy tone, you can
activate the Callback featur e:
1. On the Avanti 3020, press
On the Avanti 3015D, press
When the called extension becomes available, your telephone rings. Then:
2. Press
You hear the called extens ion ringing.
[SPKR]
or lift the handset.
[1]
.
{CALL BACK}
{CLLBCK}
.
.
To cancel Callback
• On the Avanti 3020, press
On the Avanti 3015D, press
10 Avanti 3020 and Avanti 3015D sets
{CNCL CBACK}
{CL CBK}
.
.
BARGE INTO A CONVERSATION
Depending on system programming you may be able to
break into another conversation.When you dial an extension and hear busy tone:
• On the Avanti 3020, press
On the Avanti 3015D, press
{BARGE IN}
{BRG IN}
.
.
A warning tone is heard by all parties, depending on
system programming.
PAGE CALLS
You can make announcements through an external page
unit, or through th e speakers of all DIGIT AL telephones i n a
page zone.
1. Press
2. Dial the PAGE zone access code (
[FEATURE]
.
[4][1] - [4][8]
After the doub le tone burst:
3. Make your announcement.
To speak directly with a page initiator
(MEET ME PAGE)
You can call a page ini ti ato r dur i ng a page cal l :
1. Lift the handset.
2. Press
3. Dial the MEET ME PAGE access code (
[FEATURE]
.
[6][6]
4. Dial the PAGE zone access code.
).
).
Avanti 3020 and Avanti 3015D sets 11
ANSWERING CALLS
When you receive a call an indicator flashes green on a
telephone set that is programmed with DN buttons.
For internal calls the top l ine of th e display sh ows the name
of the caller and their extension number.
For external calls the display shows the trunk name and
number. You usually also hear a ring, unless your set has
been programmed not to ring.
NOTE
On outside line calls:
Telrad's DIGITAL systems support Caller Name
and Caller Identification display.
If you have a
play additional relevant information.
To answer a ringing or flashing call
• Pick up the handset
or
• Press the button that is flashing green.
After you answer the call the indicator of the DN or private trunk line lights steady green.
To answer an intercom call
To answer an intercom call coming through your telephon e
speaker:
• Talk through the microphone.
If you prefer, you may lift the handset instead.
12 Avanti 3020 and Avanti 3015D sets
[TIME]
button, pressing it may dis-
CALL WAITING
You may hear either a ring or a beep, indicating a second
call, while already engaged in a c onversation. You can
answer the call without disconnecting the first call.
To answer a second call
1. Press
[HOLD]
;
The first call is put on hold. The indicator for that line
flashes green.
2. Press the DN or outside line button that is flashing
green; you receive the second call.
To return to the first call
1. Press
[HOLD]
;
2. Press the flashing DN button.
NOTE
If your telephone does not have DN buttons, you
cannot put an internal call on hold. This means that
you cannot answer another arriving internal call
without disconnecting the first internal call. In this
case, you must hang up f irst. You can then answer
the second call when it rings.
Avanti 3020 and Avanti 3015D sets 13
OUTSIDE CALLS
Outside calls may be placed by accessing an outside line
(or group) or by using the Least Cost Routing (LCR) feature.
When the instructions tell you to access an outside line,
you may:
• Dial an outside line number, an outside line group number or the LCR access code (usually
• Press an outside line or outside line group button;
• Press the LCR butto n.
Depending on system programming, the cost of your call
may be displayed briefly at the end of the conversation.
To place an outside call
1. Obtain an outside line.
2. Dial the number.
See also,
ABBREVIATED DIALING
[9]
);
, below.
To redial the last outside number you dialed
1. Obtain an outside line.
2. Press
To save a frequently dialed outside number
After dialing the desired number, but before hanging up:
1. Press
2. Dial the SAVE/REPEAT access code.
14 Avanti 3020 and Avanti 3015D sets
[REDIAL]
[FEATURE]
.
To dial the number saved
1. Access an outside line.
2. Press
[FEATURE]
.
3. Dial the SAVE/REPEAT access code.
AUTOMATIC REDIAL
If you dial an outside number and hear busy tone, you can
have the system dial the number several times, at defined
intervals.
When you hear busy tone:
• Press an
ARD
button.
When the outside party answers:
•Press
[SPKR]
or lift the handset.
If the dialed number rings, or if the system makes the
maximum number of dialing attempts, the Automatic
redial is deactivated.
• To temporarily deactivate
or reactivate Automatic Redial
• Press the
ARD
button again.
NOTE
Several Automatic redials may be activated simultaneously by using more than one
ARD
button.
WAITING FOR AN AVA ILABLE OUTSIDE LINE
To enter a trunk queue
When you try to select an outside line and hear busy tone:
1. Press
{TKQUE}
.
When an outside line becomes available, the system
rings your extension. Then:
2. Press
[SPKR]
or lift the handset.
3. Listen for outside di al tone and dial the desi red number.
Avanti 3020 and Avanti 3015D sets 15
To cancel trunk queue
4. On the Avanti 3020, press
On the Avanti 3015D, press
CIRCUMVENT EXTENSION RESTRICTIONS
(TRAVEL CLASS OF SERVICE)
You can dial an outside number from a toll-restricted telephone by temporarily assigning it your own extension's
Class Of Service (COS) or a system-wide (Global) COS
accessible only to privileged users.
{CNCL TKQUE}
{CL TKQ}
.
.
1. Press
Of Service) access code.
The display shows
2. Dial your extension number - to apply your extension's
COS,
or
Press
The display shows
3. Dial your ECC authorization code or a Global COS
code.
The
The Travel COS feature is active for a defined period.
4. Access an outside line and place a call.
OBTAINING SPECIAL SERVICES VIA LINES DEFINED AS BEHIND AN EXCHANGE (CENTREX OR PBX)
You may be able to access special services provided by a
CENTREX or PBX exchange.
To access the services while connected
to the outside line
1. Press
2. Press
[TC]
(if defined) or dial the TRAVEL COS (Class
ENTER NO:
[*]
for a Global COS.
ENTER CODE
[TC]
indicator (if defined) lights.
[FEATURE]
[FLASH]
.
.
:
16 Avanti 3020 and Avanti 3015D sets
HOLD
There are two types of hold:
•
Exclusive hold:
your extension.
•
Inclusive hold:
sets with a b utton for that appearance.
You cannot tr ansf er a call that is on hold .
When you place a call on hold, you automatically receive
dial tone and can make a page call or dial to another ex tension. If you do not receive dial ton e, this m eans tha t no DN
is available.
To place a call on exclusive hold
•Press
The indicator flashes green on your set and red on
other sets with a button for that appearance.
[HOLD]
the call can be retrieved only from
the call can also be retrieved by other
once.
To place a call on inclusive hold
•Press
The indicator flashes green on all sets that have a button for that appearance.
Depending on the pr ogr a mmi ng of yo ur ext ensi o n, t he first
press of hold may activate Inclusive hold, and the second
press, Exclusive hold. See your System Administrator.
To pick up a call from hold
• Press the flashing button of the call on hold.
Avanti 3020 and Avanti 3015D sets 17
[HOLD]
twice.
TRANSFERRING CALLS
You can transfer a call to another extension:
1. Press
2. Dial the extension number.
3. Announce the call when the other party answers and
then hang-up.
To retrieve a transferred call
If you have not yet hung up and the other pa rt y h as not yet
answered the transferred call, you may retrieve the transferred call.
• Press the line button associated with the call.
[TRANSFER]
.
18 Avanti 3020 and Avanti 3015D sets
CONFERENCE CALLS
A total of eight parties, any of which may be on outside
lines, can participate in a confere nce .
To establish a conference
1. Make the first call.
2. On the Avanti 3020, press
On the Avanti 3015D, press
3. Make the next call.
After the call is answered:
4. Press
Repeat steps 2 through 4 to add up to five more parties to
the conference, using the
of the softkey (in step 2).
{JOIN}
.
{CONFERENCE}
{CONF}
[CONFERENCE]
.
.
button instead
If there are more confere nce parti cipants a
appears. Press it to view the rest of the list of participants.
After pressing
play by pressing
(3015D set).
To remove an outside line party from the conference
[DROP]
(if a
1. Press the softkey of the outside line you want to
remove from the conference.
2. Press
Avanti 3020 and Avanti 3015D sets 19
{NEXT}
button is programmed for your set)
[DROP]
you can return to the previous dis-
{PREVIOUS}
.
(3020 set) or
{NEXT}
{PREV}
softkey
PICKUP
Y ou ca n answer a call at another ex tension, wit hout leaving
your desk.
To pick up a call on hold
or ringing at another extension
1. Press
2. Dial the number of the e xtension at which the call is
ringing or on hold.
To pick up a call ringing in your pickup group
• Press a MEMORY button programmed with GROUP
PICK UP.
or
1. Press
2. Press
[PICK UP]
[PICK UP]
[*]
.
ABBREVIA TED DIALING
See
to program MEMORY buttons.
.
.
for instructions on how
20 Avanti 3020 and Avanti 3015D sets
MESSAGES
If after dialing an extensio n, there is no answer or you he ar
busy tone, you can send a basic message or a message
from a defined list , which appears on the display of the
extension you called.
When you send a ba sic message, di splay telephon es show
CALL
“
CALL STEVE
“
When you send a defined message, display telephones
show the text of the message, followed by your extension
name or number e.g. (“
SENDING MESSAGES
To send a basic message
After dialing an extension:
1. Press
2. Hang up.
” followed by your extension name or number (e.g.
”).
GONE OUT STEVE
[MSG]
The message is sent.
.
”).
To select and send a defined message
You can select a message from a defined list (see a list of
system messages at the end of this guide).
After dialing an extension:
1. Press
2. Enter a message number (two digits; e.g. 08).
Or you can scroll through the message list with
[LO HI].
may edit it using the dialpad. Enter the digits on the
dialpad; they a ppear on th e scr een i n pla ce of the ast erisks.
Avanti 3020 and Avanti 3015D sets 21
[MSG]
.
If the message includes asterisks (*), you
3. On the Avanti 3020, press
On the Avanti 3015D, press
{SEND MSG}
{SND MG}
.
4. Hang up. The mes sage is sent.
Canceling the message process
You may cancel the message process at any time:
•Press
[FLASH]
.
RECEIVING MESSAGES
When messages have been left at your extension, your
[MSG]
when you lift the handset or press
indicator lights and you hear a br oken dial tone
[SPKR]
. The display
informs you of messages waiting for you.
To read your messages
•Press
[MSG]
(when lit; not when flashing).
To scroll through your messages
•Press
[LO HI]
.
To call the message sender
1. Press
2. Press
[SPKR]
[MSG]
.
.
To delete a message
While the message is displayed:
1. Press
2. Use
[MSG]
[LO HI]
(when lit; not when flashing).
to scroll to the message you wish to
delete.
3. Press
[#]
.
4. Hang up.
DELETING ALL MESSAGES
To delete all messages left at your telephone
1. Press
2. Press
[#]
.
[MSG].
3. Hang up.
22 Avanti 3020 and Avanti 3015D sets
DO NOT DISTURB (DND)
If you do not want calls to ring at your telephone, temporarily, you can activate the DND feature.
NOTE
If your telephone set is not programmed with DN
buttons, the DND indication is slightly different.
[DND]
If the
your set is programmed for Call forward. You can
deactivate Call forward by pressing the flashing
[DND]
To place your telephone in do not disturb mode
•Press
The DND indicator lights steady red and no calls ring at
your telephone. In ternal calle rs hea r bu sy tone and se e
your DND message, if programmed. If your set is programmed for DND call forwarding or for Call forward,
calls are forwarded.
[DND]
button flashes red, this indicates that
button.
.
To cancel DND mode
• Press
The DND indicator goes off and calls ring at your set.
DND MESSAGES
You can select a defined message that appears on the display of telephones which call your extension, while it is in
DND mode. You can also ask the System Administrator to
program additional messages.
Avanti 3020 and Avanti 3015D sets 23
[DND]
.
To program a DND message
1. Press
2. Press
3. Press
On the Avanti 3020,
On the Avanti 3015D,
4. Enter a message number,
or,
Press
messages (see the DND Messages table at the end of
this guide for a complete list of available messag es).
If the message includes asterisks (*), you may edit the
message by pressing the de sired digits on the dialpa d.
The numbers you dial appear in the message, in place
of the asterisks.
5. Press
To cancel your DND message
1. Press
2. Press
3. Press
On the Avanti 3020,
On the Avanti 3015D,
[FEATURE]
[SPEED DIAL/PROG]
[DND]
.
.
or
{DND MSG}
{DND MG}
[LO HI]
{SAVE}
[#]
[SPEED DIAL/PROGRAM]
[DND]
repeatedly to scro ll through th e available
.
.
or
{DND MSG}
{DND MG}
.
.
.
24 Avanti 3020 and Avanti 3015D sets
FORWARDING CALLS
You may program your telephone set to forward your calls
to another extension.
To program call forwarding (Avanti 3020)
1. If your set does not have DN buttons,
I
f you want to program forwarding for a specific DN, first
press the desired DN button.
If more than one set with a button for the same DN is
authorized to forward calls for that DN, the last programming performed overrides the previous.
2. Press
If you have a set in PBX mode and are authorized to do
so, you can program call forwarding for all your DNs at
once. Press
3. Press
on whether you want to forward calls unconditionally,
only when your set is busy, or only calls that are not
answered.
4. Press
you want to forward all calls, only internal calls, or only
external calls.
5. Enter the new destination for Call forwarding.
{CALL FWD}
[*]
.
.
{CALL FWD}, {BUSY}
{ALL}, {INT}
, or
{EXT}
NOTE
, or
, depending on whether
skip to step 2.
{NOANS}
, depending
Instead of dialing the extension number, you may
press a MEMORY button programmed with an
extension number (for internal cal ls only) - or pre ss
a SPEED DIAL button (or press
PROGRAM]
ber) for internal or external calls, as determin ed by
Avanti 3020 and Avanti 3015D sets 25
and a SPEED DIAL memory bin num-
[SPEED DIAL/
the contents of t he memory. Calls are forwarded to
the contents of the MEMORY button or SPEED
DIAL bin. If you chan ge the conte nts of the SPEE D
DIAL bin, calls are f orwarded to the new destination. This does not apply to the MEMORY button.
6. Hang up.
To cancel call forwarding (Avanti 3020)
1. If your set does not have DN buttons, skip to step 2.
If you want to cancel forwarding for a specific DN, first
press the desired DN button.
2. Press
3. Press
4. Press
5. Press
[#]
.
{CALL FWD}
.
{CALL FWD}, {BUSY}
{ALL}, {INT}
, or
{EXT}
, or
{NOANS}
.
, depending on th e ki nd o f
call forwarding yo u want to cancel.
6. Hang up.
To program call forwarding (Avanti 3015D)
1. If your set does not have DN buttons,
I
f you want to program forwarding for a specific DN, first
press the desired DN button.
skip to step 2.
If more than one set with a button for the same DN is
authorized to forward calls for that DN, the last programming performed overrides the previous.
2. Press
[FEATURE]
and dial the code that designates in
which situatio n you want your calls forwarded:
In order to program Dial
Call forward always
Call forward busy
Call forward no answer
[F][L] or [3][5]
[F][B] or [3][2]
[F][N] or [3][6]
3. If you have a set in PBX mode a nd are au thorized to do
so, you can program call forwarding for all your DNs at
once. Press
26 Avanti 3020 and Avanti 3015D sets
[*]
.
4. Dial the code designating the calls you want forwarded:
In order to program Dial
All calls
External calls
Internal calls
[A] or [2]
[E] or [3]
[I] or [4]
5. Enter the new destination for Call forwarding.
NOTE
Instead of dialing the extension number, you may
press a MEMORY button programmed with an
extension number (for internal cal ls only) - or pre ss
a SPEED DIAL button (or press
PROGRAM]
and a SPEED DIAL memory bin num-
[SPEED DIAL/
ber) for internal or external calls, as determin ed by
the contents of t he memory. Calls are forwarded to
the contents of the MEMORY button or SPEED
DIAL bin. If you chan ge the conte nts of the SPEE D
DIAL bin, calls are f orwarded to the new destination. This does not apply to the MEMORY button.
6. Hang up.
To cancel call forwarding (Avanti 3015D)
1. If your set does not have DN buttons, skip to step 2.
If you want to cancel forwarding for a specific DN, first
press the desired DN button.
2. Press
3. Press
[#]
.
[FEATURE]
.
4. Dial the code that designates in which situation you
want your call forwarding canceled:
In order to program Dial
Call forward always
Call forward busy
Call forward no answer
Avanti 3020 and Avanti 3015D sets 27
[F][L] or [3][5]
[F][B] or [3][2]
[F][N] or [3][6]
5. Dial the code designating the type of call forwarding
that you want to cancel:
In order to program Dial
All calls
External calls
Internal calls
[A] or [2]
[E] or [3]
[I] or [4]
6. Hang up.
CANCELING CALL FORWARD TO ME
If another set has programmed your telephone set as its
forwarding destinati on and you do not wish to be disturbed
by those calls, you can cancel your status as a call forwarding destination.
To cancel Call Forward to me
1. Press
2. On the Avanti 3020, press
On the Avanti 3015D, press
[#]
.
{FL W T O ME}
{FL 2ME}
.
.
3. Dial the extension number whose calls you no longer
want forwar ded to your set.
or
Press
[*]
if you wish to cancel all Call Forward to me,
from all sets.
28 Avanti 3020 and Avanti 3015D sets
ABBREVIATED DIALING
This section describes several ways of abbreviating dialing. Save/Rep eat and Redial are described in Outside
Calls, above.
SPEED DIAL
Speed dial shortens the p rocedure of dialing outside numbers by using speed di al buttons and speed dial m em ori es
(called “bins”).
To speed dial an outside number
• Press
dial code (three digits),
or
Press the appropriate SPEED DIAL button.
To program a speed dial bin number
or speed dial button
1. Press
2. Press
3. Do one of th e following:
Dial a speed dial code (three digits; e.g. 003),
or
Press the SPEED DIAL button to be programmed.
4. Dial an outside line access code follo wed by the number you want to store.
5. Hang up.
[SPEED DIAL/PROGRAM]
[FEATURE]
[SPEED DIAL/PROGRAM]
.
and dial the speed
.
NOTE
Pauses may be entere d, where neede d, in a speed
dial sequence by pressing
Avanti 3020 and Avanti 3015D sets 29
[REDIAL/PAUSE]
.
MEMORY BUTTONS
Memory buttons are used for one-press dialing of extensions and feature access codes.
To dial with a MEMORY button
• Press the programmed button.
To program a MEMORY button
1. Press
2. Press
[FEATURE]
.
[SPEED DIAL/PROGRAM]
.
3. Press the MEMORY button to be programmed.
4. Dial the desired extension number (up to four digits)
or
Press
[FEATURE]
and then dial the desired feature
code.
See the Feature Codes Table at the end of this guide.
5. Hang up.
PHONE BOOK
You can use the Phone Book feature to dial a number from
your private Phone Book list (which you program), or from
one of the ten Ph one B oo k li sts yo ur S ystem Adm i nistr a tor
may have programmed.
The Phone Book entries are stored in speed dial bins in
alphabetical o rder . Wh en you prog ram a Pho ne Book entr y ,
it is stored in an available speed dial bin and has a name
associated with it. If you change the number stored in that
speed dial bin by the method described on the previous
page (“
dial button
To program a speed dial bin number or speed
”), you also change the number for the Phone
Book entry.
You can u s e th e Ph on e Bo ok fe ature to dial a numb er on ly
when your telephone set is in idle state. You can make
entries into the Phone Book when the telephone is idle or
during a conversation, by programming a speed dial bin
with the number and name.
30 Avanti 3020 and Avanti 3015D sets
General key functions
Use the
and through the entries in the Phone Book lists. If you only
see the name, press the
ber.
[LO HI]
button to scroll through the menu of lists
[LO HI]
button to view the num-
Press
Press
Press
Press
programming another entry.
To save your programming and exit from the Phone Book
feature:
Press
To dial a number from the Phone Book
(from idle state only)
1. On the Avanti 3020, press
2. On the Avanti 3 020, press
3. Press
4. Use the
5. On the Avanti 302 0, press t he softke y on the le ft side of
[FEATURE]
{EXIT}
[MUTE]
[HOLD]
[PROGRAM]
On the Avanti 3015D, press
ture access code for the desired Phone Book list (see
your System Administrator).
the left of the system Phone Book list you want to
access.
[HI]
[LO HI]
the dialpad to enter appropriate characters until the
name appears on the display.
the appropriate name.
On the Avanti 3015D, press
The Phone Book feature automat ical ly dials t he nu mber.
to return to the previous display.
to exit from the Phone Book feature.
to delete the last character(s) you entered.
to save your programming and continue
.
to view the list
button to scroll through the list or use
{PHONE BOOK}
[FEATURE]
{PRIVATE}
[PAUSE]
, or the softkey to
.
.
and the fea-
Avanti 3020 and Avanti 3015D sets 31
If you want to see details of the entry before dialing the
number on the Avanti 3020 telephone set, press the
softkey on the right side of the appropri a te name .
With the Ava nti 3015D tele phone set, press
The display shows the name for the entry, the number of
the speed dial bin ( e.g . 0 03) w here the entry is sto red, and
the telephone number for the entry.
You can t hen pre ss
to change the name or number for the en try , or
to delete the entry from the Phone Book.
To program your private Phone Book list
For each entry in your private Phone Book list, you enter
both a name and a telephone number.
1. On the Avanti 3020, press
On the Avanti 30 15D, press th e progr ammed butto n for
the private Phone Book list, or press
the feature access code for the private Phone Book list.
2. On the Avanti 3020, press
3. On the Avanti 3020, press
On the Avanti 3015D, press
4. Enter the characters in the name (up to 16) by using the
dialpad.
The table at the end of this section shows the dialpad
equivalents of each character.
5. Press
6. Enter up to 16 digits for the telephone number.
7. Press
The previous display returns so that you can continue
programming the next available speed dial bin.
8. After programming all the entries for the list:
On the Avanti 3020, press
On the Avanti 3015D, press
{NUMBER}
[HOLD]
{DIAL}
.
.
to dial the number,
{PHONE BOOK}
{PRIVATE}
{ADD NEW}
{ADD}
{SAVE&EXIT}
{EXIT}
[TRANSFER]
{UPDA T E}
{REMOVE}
[FEATURE]
.
.
.
;
.
.
and
.
32 Avanti 3020 and Avanti 3015D sets
To delete an entry from your private Phone Book
1. Access Phone Book as if you are going to dial a number (steps 1-4 in “
Book
” above) for the entry you want to delet e.
To dial a number from the Phone
2. On the Avanti 3020 telephone set, press the softkey to
the right of the entry,
On the Avanti 3015D telephone set, press
FER]
.
3. Press
{REMOVE}
.
[TRANS-
To revise an entry in your private Phone Book
1. Access the entry you want to revise.
2. On the Avanti 3020 telephone set, press the softkey to
the right of the entry,
On the Avanti 3015D telephone set,
press
3. Press
[TRANSFER]
{UPDATE}
.
.
Enter the correct characters for the name.
[MUTE]
Use
for backspacing.
4. If you want to change the number:
Press
{NUMBER}
, or skip to step 6 to leave the n umber
unchanged.
5. Enter the correct number.
6. Press
[PROGRAM]
.
Avanti 3020 and Avanti 3015D sets 33
Phone Book dialing equivalents
for the following character -- press the dialpad
dialpad
number
1
2
3
4
5
6
7
8
9
0
button the following number of times, rapidly
one two three four five
1_“space”/
ABC2
DEF 3
GH I 4
JKL5
MNO 6
PQRS7
TUV8
WXY Z 9
0
As shown in the above table, you press the dialpad button
once for the first letter ap pearing on it, twice for the second
letter appearing on it, and three times for the third letter
appearing on it.
With each press of the button, the corresponding character
appears on the display.
If you want to enter two characters from the same button
on the dialpad, for example D followed by E, wait two seconds between enterin g characters (until you see the cursor
“_” at the next position), or press the
[NEXT]
button to indi-
cate you have finished programming that character.
Enter “Z” by pressing
Enter “Q” by pressing
Enter an underline by pressing
Enter a slash by pressing
34 Avanti 3020 and Avanti 3015D sets
[9]
four times.
[7]
two times.
[1]
[1]
twice.
four times.
Warning signal
You hear a three-beep warning tone:
• If you try to access a Phone Book list that you are not
authorized to use;
• If you try to save a name without entering a number for it;
• If you try to add a new name to your private list when
you have no available speed dial bins; or
• If you try to access a list that has no names defined.
Caller ID
If you receive a call made from a telephone number that
appears in your Phone Book, and if your system supports
Caller ID, the name programmed for that number in the
Phone Book appe ars on your telephone display, instead of
the number.
Avanti 3020 and Avanti 3015D sets 35
ALARM
Your telephone can sound an alarm ring at a programmed
time.
To program an alarm time
1. On the Avanti 3020 set, press
On the Avanti 3015D set, press
2. Press
3. Dial the four-digit alarm time (HH:MM) using the 24
hour format (e.g. 1530 for 3:30 pm).
4. Press
To cancel the alarm setting
1. Press
2. Press
3. Dial TIME ALARM access code
4. Hang up.
{TIME}
{SAVE}
[#]
[FEATURE]
.
.
.
.
{PROGRAM}
{PROG}
[8][2]
.
.
.
To stop the alarm ring
•Press
36 Avanti 3020 and Avanti 3015D sets
[SPKR]
twice or lift and replace the handset.
TELEPHONE LOCK
You can prevent people from making outside calls from
your telephone.
To lock your telephone
1. Dial the LOCK access code.
Display telephones show
2. Dial your Executive Credit Code (see your System
Administrator).
3. Hang up.
The telephone lock dialing restrictions are in effect.
[LOCK]
The
To unlock your telephone
• Repeat the above procedure.
button, if defined, lights.
ENTER CODE
:
Avanti 3020 and Avanti 3015D sets 37
DOOR UNIT
Your system may have a door unit equipped with an intercom and electric door latch. When a visitor presses the
doorbell, up to four system extensions ring.
When the door bell rings
If your telephone is ringing:
• Press
If another extension is ringing:
• Dial the PAGE zone access code associated with the
door unit,
or
Press the flashing
You can now speak with the person at the door.
To open the electric door latch
While connected to the door unit:
• Press
The door latch opens.
[SPKR]
[*]
.
or lift the handset.
[DOOR]
button, if defined.
38 Avanti 3020 and Avanti 3015D sets
NOTE PAD
You can save a numbe r of up to 16 digits dur i ng a call.
1. Press
2. Press
3. Dial an available speed dial bin number (three digits) or
press an available SPEED DIAL button.
4. Enter up to 16 digits.
5. Press
To dial the number saved, do a regular Speed Dial
using the Speed Dial bin number or button you used to
save the number (see
[FEATURE]
[SPEED DIAL/PROGRAM]
[SPEED DIAL/PROGRAM]
.
ABBREVIATED DIALING
twice.
.
).
Avanti 3020 and Avanti 3015D sets 39
ADVANCED FEATURES
This section lists some advanced features which you can
activate from your telephone. Details concerning the operation of these features can be found in the DIGITAL Systems Operatin g Instructions manual.
• Account code (voluntary, reminder, forced);
• Answering a sec ond incoming call;
• Background music;
• Camp on;
• Conference loop;
• Confirmed transfer;
• Dial attendant;
•DISA;
• Executive Credit Code (ECC) programming;
• Executive intercom;
• External Call Forward;
• Floating buttons ;
•Hot line;
• Intrusion;
• Meet me conference;
• Pick up;
• Last hold;
• Page transfer;
• System speed dial;
• Trunk patch - Retrieve trunk patch.
40 Avanti 3020 and Avanti 3015D sets
FEATURE CODES
Features can be activated by pr essing th e
ton and then dialing a feature access code.
The default feature codes (see next page) reflect the feature initials, using the letters on the dialpad buttons.
For example:
To access Barge In
•Press
responding to the letters BI (Barge In).
That is,
The feature codes in your system may have been
changed. If so, enter the updated feature access codes in
the “Access method” column of the Feature codes table.
[FEATURE]
FEATURE
followed by the dialpad buttons cor-
2
ABC
[FEATURE ]
4
GHI
but-
Avanti 3020 and Avanti 3015D sets 41
Feature codes
y
g
y ty
Feature name Abbreviation Access method
ACCOUNT CODE AT
ACD LOGIN
ACD LOGOUT
ALL/GROUP ATTENDANT BACKGROUND MUSIC 1 BM
BACKGROUND MUSIC 2-4
BARGE IN BI
CALL ACCOUNT MONITOR
CALLBACK/QUEUE CB
CALL FORWARD-ALWAYS FL
CALL FORWARD-BUSY FB
CALL FORWARD-NO ANSWER FN
CANCEL CLIR
CONFERENCE LOOP 1-10
DIRECTORY 1 THROUGH 9
DIRECTORY 10 (HELP)
DROP (from conference)
END OF DIALING/SEND EXECUTIVE CREDIT CODE EX
FEATURE FLASH SIGNAL
FLIP FLOP FF
GROUP PICKUP
INTRUSION LAST HOLD LH
LEAST COST ROUTING
LOCK
(1) Access method not assigned by default.
(2) Onl
(3) In the DIGITAL 400 up to ei
Not all of the above features are available on ever
(1)
(1)
(1) (3)
(1)
(1) (2)
(1)
(1)
(1)
(1)
(1)
(1)
(1)
(1)
available on ISDN PRI calls.
-
-
-
-
-
-
-
-
-
FS
-
-
-
ht; in the DIGITAL 1000 up to 24.
[FEATURE][2][8]
-
-
[*]
[0]
[FEATURE][2][6]
-
[FEATURE][2][4]
[FEATURE][2][2]
[FEATURE][3][5]
[FEATURE][3][2]
[FEATURE][3][6]
[#]
-
-
-
-
-
[FEATURE][#]
[FEATURE][3][9]
[7]
[FEATURE][3][7]
[FEATURE][3][3]
-
[6]
[FEATURE][5][4]
-
-
pe of telephone set.
42 Avanti 3020 and Avanti 3015D sets
g
g
g
Feature codes (Continued)
g
y
g
y ty
Feature name Abbreviation Access method
MEET ME CONFERENCE 1-5
MEET ME PAGE MM
MESSAGE ME
NIGHT SERVICE
(1)
PAGE - INTERNAL
1 throu
h 8
PAGE - EXTERNAL
(1)
1 throu
h 8
PHONE BOOK (private list) PHONE BOOK (system lists 1 to 10) -
PICKUP PU
PROGRAM PM
REDIAL RL
SA VE/REPEAT SR
SPEED DIAL SD
TIME ALARM T A
TONE TONE DIAL (DTMF)
TRA VEL COS
(1)
(1)
TRUNK PATCH TP
TRUNK SPEED DIAL
VOICE MESSAGE
(1)
(1)
(1) Access method not assi
(2) Onl
available on ISDN PRI calls.
(3) In the DIGITAL 400 up to ei
Not all of the above features are available on ever
(1)
-
-
I1 throu
X1 through X8
-
-
-
--
ned by default.
ht; in the DIGITAL 1000 up to 24.
[FEATURE][6][6]
[FEATURE][6][3]
[FEATURE][4][1]
h I8
through [4][8]
-
[FEATURE][7][1]
[FEATURE]
[7][2][1] to
[7][2][1][0]
[FEA TURE][ 7] [8 ]
[FEA TURE][ 7] [6 ]
[FEA TURE][ 7] [5 ]
[FEA TURE][ 7] [7 ]
[FEA TURE][7][3]
[FEA TURE][8][2]
[1]
-
-
[FEA TURE]
[8][7]
-
pe of telephone set.
Avanti 3020 and Avanti 3015D sets 43
DND messages
g
Message number Default message Updated message
01 BE BACK SOON
02 BE BACK AT * * : * *
03 BE BACK ON * * - * *
04 OUT UNTIL * * : * *
05 OUT FOR THE DAY
06 OUT OF OFFICE
07 OUT OF TOWN
08 OUT ON A CALL
09 OUT FOR LUNCH
10 ON VACATION
11 ON A TRIP
12 ON BREAK
13 AWAY FROM DESK
14 GONE HOME
15 BUSY UNTIL * * : * *
16 CALL * * * * *
17 CALL ME AT * * * * *
18 CALL LATER
19 CALL TOMORROW
20 DO NOT DISTURB
21 IN A MEETING
22 IN CONFERENCE
23 WITH A CLIENT
24 WITH A GUEST
25 WITH A PATIENT
26 UNAVAILABLE
27 LEAVE MS G AT * * *
28 TAKE MSG AT * * * *
29
30
1) When editin
(
messages, enter digits in place of the asterisks.
(1)
(1)
(1)
(1)
(1)
(1)
(1)
(1)
44 Avanti 3020 and Avanti 3015D sets
System messages
g
Message number Default message Updated message
01 CALL_ (Basic message)
02 CALL * * * * *
03 CALL HOME
04 CALL ME
05 GONE OUT
06 READ MAIL
07 VOICE MAIL
08 CALL BOSS
09 TAKE MSGS
10 GONE HOME
11 JOB DONE
12 IN TROUBLE
13 CLIENT
14 BRING WORK
15 ANY NEWS?
16 REPORT DUE
17 COME HERE
18 MEET. NOW
19 MEMO READY
20 TYPE LETTR
21 WELL DONE
(2)
22
23
24
25
25
27
28
29
30
(1) When editing messages, enter digits in place of the asterisks.
(2) Messa
es 22 to 30 are to be defined by the customer.
(1)
Avanti 3020 and Avanti 3015D sets 45
Your speed dial codes
Name Number Code
46 Avanti 3020 and Avanti 3015D sets
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