Attendant console
User guide
79-120-0006/F Issue 1
79-120-0006/F, Issue 1
Attendant console
User guide
Telrad Telecommunications Inc.,
Woodbury, New York
Printed in Israel
79-120-0006/F, Issue 1
NOTICE
This publication refers to Telrad's Attendant console connected to Telrad's DIGITAL KEY BX system, Release SBU-6, or Telrad's DIGITAL 400
system, Release DBU-6, as of March 1998.
Telrad reserves the right to modify the equipment
and the software described herein without prior
notice. However, changes made to the equipment
or to the software described herein do not necessarily render this publication invalid.
© 1998 Telrad Telecommunications Inc.,
Woodbury, New York
ii
Figure 1 Attendant console faceplate
iv
THE DIGITAL ATTENDANT
The Attendant console is a versatile unit which can be programmed in many different configurations. The configuration of your particular console depends on the size and
special requirements of your system.
ATTENDANT CONSOLES (ATC)
AND ATTENDANT CONSOLE POSITIONS (ATP)
Your DIGITAL telephone system can be served by up to
four attendants. Each attendant operates a telephone unit
called an Attendant console (ATC).
The Attendant console may be configured as the only
attendant serving the extensions, outside lines and call
queues assigned to it.
Alternatively two or more attendants may work in parallel,
in a logical Attendant Posi ti o n (ATP). All the Attendant consoles in the ATP serve the same extensions, outside lines
and queues.
ATTENDANT CONSOLE BUTTONS
The Attendant console i s provided with twe lve softkeys and
an array of fixed and programmable buttons (see Figure 1
above).
NOTE
In this guide, all fixed buttons appear in bold type
within brackets, e.g.
appear in bold and italicized type, within braces,
e.g.
{SERIAL}
appear in capital letters, e.g. SPEED DIAL.
Attendant console 1
[ANSWER]
. User-programm able button na mes
. All softkeys
Most of the telephone buttons have dual-color light indicators. The color and flas h rate of the indicato rs show the sta tus of the programmed line, feature or extension.
In general, red indicates non-availability (for example, a
busy line); green indicates tha t you are using the feature or
line, or that it is available to you.
NOTE
When the following features are activated, their
button indicators light red:
[POSITION BUSY], [NIGHT], [DAY ALERT]
[TONE], [CLEAR ALARM]
[MUTE RING], [TIME]
,
[DIAL CONT]
, and
.
,
Softkeys
Softkeys have several functions which change during the
course of call handling. A softkey's function, at any particular moment, is ind icate d on the co nsole d isplay. To operate
a displayed function, press the adjacent softkey.
The softkeys perform the same function as equivalent fixed
buttons.
The six softkeys to the left of the display panel are used to
activate features (menu softkeys).
The six softkeys to the right of the display panel are used
for Private Hold (See page 8).
Fixed feature buttons
A fixed button is marked or labeled (by a sticker) with its
permanent function on the console faceplate (for example ,
[FLASH], [NIGHT], [RELEASE]
).
User-programmable buttons
Some of the buttons on your console may be user-programmable MEMORY or SPEED DIAL buttons. You may
program these to access extensions, features or outside
numbers.
2 Attendant console
NOTE
Whenever you have to dial a feature access code,
outside line number or exte nsion, yo u may pr ess a
button programmed with the relevant code instead.
ATTENDANT CONSOLE DISPLAY
The console has a large display, which enables you to follow the status of calls in progress.
The first line of the display provides general system information, such as the time and date and the number of calls
waiting. It also displays the name or number of the extension or outside line of the current call.
The second line of the display provides information on the
status of the attendant and the specific call being handled.
It also displays the elapsed time and caller identification
information of the current call.
The lower six lines of display are divided into two sectors:
The softkeys on the left side indicate current available
functions, such as
{PROGRAM}
.
The softkeys on the right side of the display indicate the
status and line number of calls placed on Private Hold by
you, (the attendant).
Attendant console 3
PRINCIPLES OF OPERATION
THE ATTENDANT IS NEVER BUSY
All calls reaching the attendant get a ring tone.
OFFHOOK STATE
The console is always offhook. Lifting or replacing the
handset makes no difference to the console's state.
EXECUTIVE SUITE ATTENDANT
If your console is programmed for the Executive su ite
application, you han dle calls for a number of o rganizations.
Your display assists you by indicating for which organization the arriving call is intended.
HEADSET/HANDSET OPERATION
The console may be operated with either a headset or a
handset.
SETTING VOLUME AND DISPLAY CONTRAST
To adjust the handset volume
During a conversation:
•Press
To adjust the volume of tones
While connected to the tone:
•Press
To adjust the display contrast
While the console is in idle state:
•Press
To disconnect a call
Pressing
4 Attendant console
[<LO HI>]
[<LO HI>]
[<LO HI>]
[DROP]
disconnects the console from the current
to change the volume.
to change the volume.
to change the display contrast.
process, and returns the console to the previous stage of
the process.
Pressing
[RELEASE]
terminates a call in progress, or
completes the transfer of an outside line. Afterwards, the
console is returned to an inactive state.
THE [ANSWER] BUTTON
Pressing
[ANSWER]
completes the transfer of the current
call and connects you to the next call in the Main Call
queue.
DIALING ON THE CONSOLE
If you are connected to an outside line and
[DIAL CONT]
indicator is on, any digits you press are dialed on the outside line.
[DIAL CONT]
If the
indicator is off, any digits you press are
considered the beginning of a t r ansfer proces s.
When dialing internally or when dialing a system feature,
[DIAL CONT]
the
You need to use
indicator should be off.
[DIAL CONT]
when dialing to Voice Store
& Forward machines, SPRINT, MCI lines etc.
MUTE RING
The arrival of a new call is announced by a ring burst. Also,
a call waiting tone is sounded, at preset intervals, when
calls are waiting in queues. You may disable these tones.
To disable ringing
•Press
The
[MUTE RING]
[MUTE RING]
.
indicator lights.
To enable ringing
•Press
The
Attendant console 5
[MUTE RING]
[MUTE RING]
again.
indicator goes out.
DISTINCTIVE RINGING
You can program telephone sets located close to each
other with distinctive rings, to enable you to identify which
telephone is ringing. Nine different rings are available.
To change the ring for your telephone console
1. Press
[*]
2. Press one of the dialpad buttons (
and
[#]
simultaneously.
[1]
-
[9]
).
When you hear the ring that you want:
3. Press
{SAVE}
.
4. Lift and replace the handset.
Your telephone set reinitializes and all telephone rings
(internal, external, r ecall, etc.) sound with th e distinctive
ring selected.
6 Attendant console
ANSWERING CALLS
When your telephone rings, the display may show the following:
for internal calls: the calling extension's name and number;
for outside calls: the ringing line or calling party's name or
number.
NOTE
Telrad's DIGITAL systems support Caller Name
and Caller Identification display.
MAIN CALL QUEUE
Internal and external calls enter the Main Call queue.
The number of calls waiting in the attendant queue is indi-
cated in the top line of the display, e.g. CW23, where CW
stands for Calls Waiting and 23 is the number of calls.
To answer the first call waiting in the Main Call queue
• Press
[ANSWER]
.
SUBQUEUES
Depending on the type of call and system programming,
calls may also enter subqueues.
The subqueues include:
• Recall queue - contains transferred calls unanswered
by other extensions or placed on hold for longer than a
preset time. Press
• Private Recall queue - contains calls due to recall at
your console only. Press
from this queue.
Attendant console 7
[RCL]
to retrieve from this queue;
[PRIVATE RCL]
to retrieve
• Hold queue - conta ins inco ming ca lls placed on ho ld by
any of the attendants in your group. To retrieve from
this queue, press
[ANSWER HOLD]
.
• Incoming Call Identifier (ICI) queues (if defined) - con-
tains calls from specific lines or extensions and allows
you to give them preference over other incoming calls
waiting in queue. Press a designated ICI button to
retrieve from this queue;
• Dial Attendant queue (if defined) - contains calls from
extensions that dialed “0”. Press the designated Dial
Attendant button to retrieve from this queue.
• Interposition queue (if defined) - contains calls from
extensions that dialed your extension number. Press
the designated Interposition button to retrieve from this
queue.
Depending on system programming, each subqueue may
be provided with a dedicated button. When a call exists in
the queue, the button's green light indicator flashes.
To answer the first call waiting
in a particular subqueue
• Press the appropriate queue button.
By pressing the queue button of your choice, the DIGITAL
system enables you to answer calls selectively and to give
priority to a chosen call queue.
PLACING CALLS ON HOLD
Private hold
If you want a call (externa l or int er na l) to rema in on h ol d at
your console only:
• Press an available Private Hold softkey on the righ t side
of the display panel.
The line number and status, e.g.
{HOLD 8880}
appear
in the display.
8 Attendant console
To pick up a call from Private Hold
• Press the Private Hold softkey again.
Manual hold
Calls may be placed on hold manually, by pressing
[HOLD]
.
A call placed on hold enters the Hold queue, from which it
can be retrieved by any attendant console in the attendant
position.
To pick up a call on hold
•Press
[ANSWER HOLD]
.
Automatic hold
Incoming calls are placed automatically on hold when you:
• Dial any digit.
•Press
[TONE]
.
• Press a SPEED DIAL, PAGE or LCR button.
• Press a MEMORY button programmed with an exten-
sion number.
Attendant console 9
TRANSFERRING CALLS
TO TRANSFER AN INCOMING CALL
After answering the call:
1. Dial the requested extension,
or
Press the extension button.
The call is placed automatically on hold.
2. Inform the answering party that a call is waiting.
To complete the transfer , do one of the foll ow ing :
• Press
You are returned to idle state,
or
Press
You are connected to the next call in the queue.
To transfer a call which you initiated
When the called party answers:
1. Press
2. Proceed as for an incoming call transfer (see above).
[RELEASE]
[ANSWER]
[DIAL CONT]
.
.
to deactivate dial continuation.
CAMP ON
If the requested extension is busy when you attempt to
transfer a call.
Y ou can complete the transfer so that the ca ll camps on the
busy extension:
•Press
When the busy extension ha ngs up, the camped on call
rings.
10 Attendant console
[RELEASE]
.
If the called party does not answer, you can return to the
call:
• Press the softkey with the ap propr iate outside l ine num -
ber (e.g.
{SPLT 805}
).
If the called party does not wish to receive the call, you can
transfer the call to someone else:
1. Press
[DROP]
.
2. Dial the new extension number.
To make a confirmed transfer
After answering the call:
1. Dial the requested extension.
When the extension answers:
2. Press
{JOIN}
.
You hear a short beep indicating a conference has
been initiated.
Once you have confirmed that the two parties are connected:
3. Press
[RELEASE]
.
You exit the conference.
SERIAL TRANS F E R
A serial transfer enables you to serve an external caller
who asks to speak to several persons in turn.
After answering the call
1. Press
{SERIAL}
.
2. Dial the first requested extension.
3. Press
[RELEASE]
.
When this conversation is finished (i.e. when t he ca l led
extension hangs up), the call enters the attendant's Private Recall queue.
To return to the outside call
4. Press
Attendant console 11
[PRIVATE RCL]
.
NOTE
You may have to answer other calls in the private
Recall queue, before being conn ected to the serial
transfer call.
To make further serial transfers, repeat steps 1 through 4,
above.
To transfer a call by page
After answering the call:
1. Press
[FEAT]
and dial the PAGE zone access code
or
Press the PAGE zone button.
2. Announce the call and the line on which it is ringing.
3. Press
[RELEASE]
.
To transfer internal calls
After answering the call:
1. Dial the requested extension.
2. Press
[RELEASE].
12 Attendant console
INTERNAL CALLS
TO PLACE A NON-RINGING CALL
• Dial the extension number
or
Press the extension button.
TO PLACE A RINGING CALL
1. Press
2. Dial the extension number.
IF THE EXTENSION YOU CALLED IS BUSY
When you dial an extension and hear busy tone, you can
activate the Callback featur e:
1. Press
When the extension becomes available, if the private
Recall Queue is empty, you hear call back ringing and
CALLBACK appears in the display.
2. Answer the call.
You hear the called extension ringing.
[TONE]
.
{CALLBACK}
.
TO CANCEL CALLBACK
• Press
BARGE INTO A CONVERSATION
Depending on system programming, you may be able to
break into another conversation.
When you dial an extension and hear busy tone:
•Press
A warning tone is he ard by all parties (depending on
system programming).
Attendant console 13
{CNCL CBACK}
{BARGE IN}
.
.
PAGE CALL
1. Press the PAGE zone button,
or
Press
[FEAT]
and dial the PAGE zone access code.
You hear a tone burst.
Then:
2. Make your announcement.
3. Press
[RELEASE]
to end the page call.
To speak directly with a page initiator
While the page announcement is heard:
1. Press
[FEAT]
.
2. Dial the MEET ME PA GE access code (
3. Press
[FEAT]
and dial the PAGE zone access code.
[6][6]
).
14 Attendant console
OUTSIDE CALLS
TO PLACE AN OUTSIDE CALL
1. Press the outside line group or dial the LCR code.
2. Dial the required number.
Depending on system programming, the cost of your
call may be displayed briefly at the end of the co nversation.
ABBREVIA TED OUTSIDE DIALING
To speed dial an outside number
Do one of the following:
• Press the appropriate SPEED DIAL button,
or
Press
bin code.
Redialing the last outside number
1. Press an outside line group button.
2. Press
{SPEED DIAL}
{REDIAL}
.
and dial the desired speed dial
To save a frequently dialed outside number
During an outside call which you initiated:
•Press
The dialed number is stored in memory.
To dial the saved number
1. Press an outside line group button or dial LCR code.
2. Press
Attendant console 15
{SAVE}
{REPEAT}
Pauses may be entered, where needed, in a memory sequence (e.g. speed dial sequence), by
pressing
.
.
{PAUSE}
NOTE
.
WAITING FOR AN AVA ILABLE OUTSIDE LINE
When you try to select an outside line and receive busy
tone:
1. Press
{TK QUE}
.
When an outside li ne become s available, if your Pri vate
Recall queue is empty, you hear ringing and TK QUE
appears in the display.
2. Press
[PRIVATE RCL]
.
3. Listen for outside di al tone and dial the desir ed n um b er.
To cancel trunk queue
• Press
{CNCL TKQUE}
.
FLASH (DISCONNECT)
When connected to an outside line, you may disconnect
the call or cancel the dialing, without losing the outside line.
•Press
[FLASH]
.
You may now dial any out si de number .
FLASH (SIGNAL)
If your system is connected to a private switch or to Centrex, you may obtain special services on lines defined
accordingly.
To obtain special services via a line defined
as behind an exchange
•Press
{FLASH SIG}
while connected to the line.
TO SWITCH TO TONE DIALING
•Press
{TONE DIAL}
.
The dialing method is changed to DTMF.
16 Attendant console
ACCOUNT CODES
Account codes are assigned to extension users and clients, to record telephone call duration and costs.
The account codes entered are printed out on the Station
Message Detail Recording printer.
Account codes may be entered before seizing an outside
line or during an outside call, after the elapsed call time
appears in the display.
Account code entry may be voluntary, prompted or forced.
Prompted account code
You hear a pe riodic to ne during o utside con versations as a
reminder to enter an account code.
Forced account code
You must enter an account code in order to seize an outside line.
Account code entry
Before seizing an ou tside lin e or aft er the elapsed call time
appears:
1. Press
{ACCOUNT}
.
2. Dial the account code (up to 11 digits).
3. Press
{SAVE}
.
NOTE
Several account codes may be entered during the
conversation.
Attendant console 17
PICK UP
You may pick up calls ringing or on hold at other extensions.
1. Press
2. Dial the number of the extension or outside line that is
ringing or on hold.
{PICK UP}
.
18 Attendant console
MESSAGES
If after dialing an extensio n, there is no answer or you he ar
busy tone, you can send a basic message or a message
from a predefined list, which appears on the display of the
extension you called.
When you send a ba sic message, di splay telephon es show
CALL
"
"
When you send a pre defined m essage, disp lay teleph ones
show the text of the message, followed by your extension
name or number (e.g. "
SENDING MESSAGES
To send a basic message
After dialing an extension:
1. Press
2. Press
" followed by your extension name or number (e.g.
CALL STEVE
{MESSAGE}
[RELEASE]
The message ("
sion.
").
GONE OUT STEVE
.
.
CALL ATT
") is sent to the called exten-
").
To select and send a predefined message
After dialing an extension:
1. Press
The first five of the available messages are displayed.
To view more messages:
2. Press
See also Answering messages, below.
To select a message:
3. Press the softkey adjacent to the desired message.
If the message includes asterisks (*), you may edit the
message using the dialpad.
Attendant console 19
{MESSAGE}
.
{NXT SCREEN}
.
To send the message to the called extension:
4. Press
The message enters the called station's message
memory.
To send a message with confirmation
When you dial a displ ay telephone and h ear busy tone, you
can send a message which appears on the display of the
telephone called.
1. Select a message, as explained above.
Then:
2. Press
"
your display. You see either "
"
If your message is rejected:
To send the message to the called station's memory
• Press
To disconnect without sending a message
•Press
{SEND MSG}
{SEND MSG}
WAIT
..", followed by the message text, appears on
.
.
MSG ACCEPTED
MSG REJECTED
{SEND MSG}
[DROP]
" on your display.
.
.
" or
RECEIVING MESSAGES
To read your messages
•Press
All your messages are displayed.
To call the message sender
• Press the softkey to the left of the message.
To delete a message
• Press the softkey to the right of the message you wish
to delete.
To cancel all messages
You may erase all messages sent throughout the system.
1. Press
2. Press
3. Press
20 Attendant console
{MESSAGE}
{CANCEL}
.
{MESSAGE}
{ALL}
.
.
.
ABBREVIATED DIALING PROGRAMMING
SPEED DIAL
You may program SPEED DIAL buttons or SPEED DIAL
bin codes to enable you to dial outside numbers quickly.
NOTE
Pauses may be entere d, where neede d, in a speed
dial sequence, by pressing
To program a speed dial bin code or button
1. Press
2. Do one of th e following:
Press
(see your System Administrator for a list of code numbers).
or
Press the SPEED DIAL button to be programmed.
The number previously entered is displayed.
3. Dial an outside line access code follo wed by the number you want to store.
4. Press
{PROGRAM}
.
{SPEED DIAL}
{SAVE}
.
and dial a speed dial bin code
{PAUSE}
.
MEMORY BUTTONS
Memory buttons are used for one-press dialing of extensions, page zones and feature access codes.
To program a MEMORY button
1. Press
2. Press the MEMORY button to be programmed.
The number previously programmed is dis played.
3. Dial the desired extension number or feature access
code (up to four digits, not including the FEATURE
code).
See the Feature codes table at the end of this guide.
4. Press
Attendant console 21
{PROGRAM}
{SAVE}
.
.
CONFERENCE CALLS
A total of eight parties, any of which may be on outside
lines, can participate in a confere nce .
Once a conference is established, you may leave the conference to handle other calls or perform any other activity
and later rejoin the conference.
You may also split the conference to consult privately with
one party without the other conference parties hearing the
conversation.
To establish a conference call
1. Call the first party.
If the first party is on an outside line:
•Press
2. Call the next party.
This puts the first party on hold.
If the party is on an outside line:
• Press
[DIAL CONT]
[DIAL CONT]
to deactivate dial continuation.
.
After the call is answered:
3. Press
4. Repeat steps 2 and 3 to add up to five more parties to
the conference.
While in a conference, the d isplay shows SPLT , the line,
and the names or numbers of the parties to the conference. When there ar e more than fo ur ot her par ties, us e
{PREVIOUS}
buttons.
22 Attendant console
{JOIN}
to complete the three-way conference.
and
{NEXT}
to access the various SPLT
To consult with a particular conference member
• Press the softkey of the required party
{SPLT XXXX}
(where XXXX indicates the name or number of the
party).
To return to the conference call
•Press
{JOIN}
.
You are connected with all the conference members.
To exit a conference call temporarily
• Press digit on the dialpad.
At least one of the parties to the conference must be internal for the conference to continue.
If not, the parties are placed on hold. You must return to the
conference withi n a pre defined t ime. Othe rwise, th e part ies
are disconnected.
Once you have exited the conference call temporarily, you
must disconnect subsequent calls using the
[DROP]
but-
ton.
To return to a conference call
which you exited temporarily
•Press
{CONF RET}
.
To exit a conference call permanently
•Press
{CONF EXIT}.
To cancel a conference call
While connected to the conference call:
• Press
[DROP]
.
All parties to the conference are disconnected.
Attendant console 23
CONNECTING TWO LINES TOGETHER
You may connect two outside lines to enable a private conversation between two parties outside the system.
1. Establish a three-way conference with the two outside
parties (see previous feature, Conference calls).
2. Notify the parties that whenever the periodic tone is
heard, one of them m ust press a dialpad d igit in order to
continue the conversation.
Then:
3. Press
4. Dial the TRUNK PATCH access code (
[FEAT]
If no digit is pressed af ter the tone is h eard, the call
is disconnected after a defined timeout.
.
[8][7]
).
NOTE
To return to the patch call
1. Press
2. Dial the number of on e of the outside lines taki ng part in
the patch.
You are rejoined in a three-way conference call.
To rejoin a recalling patch call
When you hear the recall ring:
•Press
24 Attendant console
{PICK UP}
[PRIVATE RCL]
You may have to answer more than one call from
the Private Recall queue before retrieving the outside line patch call.
.
.
NOTE
CANCEL CALL FORWARD TO THE ATTENDANT
If other extens ions have programmed the attendant extension number as their Call Forward destination, you can
cancel their Call Forward programming.
1. Press
2. Press
Then:
To cancel all Call Forward programming
• Press
or
To cancel an individual extension's Call Forwa rd
programming
Dial the extension number.
{CANCEL}.
{CFWD TO ME}
{ALL}
.
.
Attendant console 25
DAY ALERT
During times of heavy call traffic, you may direct incoming
calls to ring at a day alert extension in addition to their ringing at the attendant position.
Calls may be answered from either the attendant or the
day alert position.
To activate a day alert extension
1. Press
The
2. Dial the number of the day alert extension.
The
To cancel day alert
•Press
The
Calls stop ringing at the (former) day alert extension.
[DAY ALERT]
[DAY ALERT]
[DAY ALERT]
[DAY ALERT]
[DAY ALERT]
.
indicator flashes.
indicator lights steadily.
.
indicator goes off.
26 Attendant console
OVERFLOW
When predefined overflow conditions are met, the system
automatically directs incoming calls to ring at a preprogrammed overflow extension.
Calls continue to ri n g a t t he attendant positio n a s w e ll , an d
may be answered from e ither the overflo w extension or the
attendant position.
Overflow conditions are met when:
• More than a defined number of calls are waiting in the
Main Call queue.
• A call has been waiting in the Main Call queue beyond
a defined time limit.
• The attendant activates night service while calls remain
in the Main Call queue.
When overflow occurs, the display shows OF followed by
the number of calls waiting (instead of CW).
When the overflow condition passes, normal operation is
resumed.
Attendant console 27
TO SHUT DOWN THE CONSOLE
•Press
The
To return the console to operation
• Press
The
If your console has been progra mmed to require a
password when deactivating position busy, you are
prompted to ente r your four-dig it Executiv e Credit Co de
number .
[POSITION BUSY]
[POSITION BUSY]
[POSITION BUSY]
[POSITION BUSY]
If all members of an attendant position activate
position busy, night service is automatically
induced (see next section).
.
button indicat or lights steadily.
again.
button indicat or light goes off.
NOTE
28 Attendant console
NIGHT SERVICE
To put the console and the system into night service
•Press
The
During Night service, the attendant console does not
receive incoming calls and the queues are not active.
To return the console to day service
•Press
The
[NIGHT]
[NIGHT]
[NIGHT]
[NIGHT]
.
indicator flashes.
again.
indicator goes off.
Attendant console 29
BUSY VERIFICATION
You can verify the current state of any outside line.
• Dial the number of an outside li n e.
If the line is available, you seize the outside line and
hear outside dial tone.
Otherwise, busy tone is heard. The extension using the
outside line and the outside line status (e.g. RING,
BUSY, HOLD, etc.) is shown on the console display.
30 Attendant console
TO CLEAR AN AL AR M DI SPLAY
When a fault is detected in system operation, an alarm
message is sent to the display of the attendant console.
The System Administrator should be advised of any alarm
indication.
When the alarm message is no longer needed, you may
clear the alarm from the display:
•Press
[CLEAR ALARM]
.
Attendant console 31
CLASS OF SERVICE (COS) REASSIGNMENT
You may change the Day and Night Class Of Service
(COS) of any extension in the system.
To change an extension's Class Of Service
1. Press
2. Press
3. Dial the extension number.
4. Press
5. Enter the new Day COS number.
6. Press
7. Enter the new Night COS number.
8. Do one of th e following:
•Press
entry procedure for another extension.
or
•Press
tion while saving the changes.
or
•Press
saving the changes.
{PROGRAM}
{COS}
{DAY COS}
{NIGHT COS}
{EXIT}
{EXIT}
[DROP]
.
.
once to repeat the extension number
three times, to exit the programming func-
to exit the progra mming functi on withou t
.
.
NOTE
If the configuration com puter is connected onli ne to
the system, the message
appears on the display. After the computer is disconnected, y ou are able to program COS assignments.
32 Attendant console
PLEASE TRY LATER
THE 36 BUTTON ADD-ON UNIT
The Attendant console may be equipped with a 36 button
Add-on unit (see front cover) to provide Direct Station
Selection (DSS), Busy Lamp Field (BLF) indications and
additional personal speed dial buttons.
The Add-on unit has 32 programmable buttons and may be
assigned up to four 32-button maps. A map is an arrangement of up to 32 entries representing extensions. This provides the attendant with an additional 128 p r ogrammable
buttons.
To change the active map on the Add-on unit
•Press
on DIGITAL 400) of your choice.
The MAP button indicator lights.
Alternatively, up to four Add-on units may be chain ed
together for single touch access to the system extensions.
[MAP #]
(MAP1 to MAP4; al so to MAP5 to MA P8
Attendant console 33
DOOR UNIT
If your system is equipped with a door unit and your console has been programmed accordingly, you can control
the entry of visitors into premises.
When someone presses the doorbell, a call waiting ring
sounds at yo ur console.
To speak to the visitor
1. Press
2. Speak to the visitor.
To open the door
•Press
To end your conversation
• Press
[ANSWER]
]
[
.
*
[RELEASE]
or the flashing
[DROP]
or
[DOOR]
.
button.
34 Attendant console
SETTING THE SYSTEM CLOCK
If your console has been defined as the time setting station:
1. Press
2. Press
3. Dial the correct time, using "HHMM" in 24 hour format
(e.g., 1530 for 3:30 pm).
4. Dial the correct date, using "DDMMYY" format (e.g.
030194 for Jan 3, 1994).
5. Press
{PROGRAM}
{TIME}
{SAVE}
.
.
.
Attendant console 35
ALARM
Y ou may program the Attendant console to sound an alarm
at any desired time.
To set the alarm time
1. Press
2. Press
The current programmed alarm time is displayed.
Use the dialpad to enter the desired alarm time, using
24 hour format (e.g. 1530 for 3:30 pm).
3. Press
To stop the alarm ring
•Press
{PROGRAM}
{TIME}
{SAVE}
Once an alarm has rung, the alarm setting is canceled.
[ANSWER]
.
.
.
NOTE
.
To cancel the alarm setting
Before the alarm rings:
1. Press
2. Press
36 Attendant console
{CANCEL}
.
{TIME ALARM}
.
NOTE PAD
You can save a number of up to 16 digits during a call.
1. Press
2. Press
3. Dial an available speed dial bin code or press an available SPEED DIAL button.
4. Enter up to 16 digits.
5. Press
To dial the number saved, do a regular Speed Dial
using the Speed Dial bin code or button you used to
save the number (see ABBREVIATED DIALING).
{PROGRAM}
{SPEED DIAL}
{SAVE}
.
.
.
Attendant console 37
CALL COST DISPLAY
If programmed as the system setting station, the atte ndant
can view the current cost or message units (depending on
programming) for a call in pr ogress at another extension o r
for all toll calls currently in progress in the system.
1. Dial the CALL ACCOUNT MONITOR code.
2. Dial the password (ECC code).
3. Dial the Directory Number of the desired extension or
the ALL code (default = *) for the cur rent total of a ll calls
in the system.
T o display another extension, press
the desired Directory Number.
Press
{EXIT}
to quit.
{CANCEL}
and dial
38 Attendant console
FEATURE CODES
Features can be activated by pressing the
and then dialing a feature access code.
The default feature codes (see next page) reflect the feature initials, using the letters on the dialpad buttons.
For example:
To access Barge In
•Press
sponding to the letters BI (Barge In).
That is,
The feature codes in your system may have been
changed. If so, enter the updated feature access codes in
the "Access method" column of the Feature codes table.
[FEAT]
FEAT
followed by the dialpad buttons corre-
2
ABC
[FEAT]
4
GHI
button
Attendant console 39
Feature codes
g
y
Feature name Abbreviation Access method
ACCOUNT CODE AT
ACD LOGIN (1) ACD LOGOUT (1) ALL/GROUP ATTENDANT BACKGROUND MUSIC 1 BM
BACKGROUND MUSIC 2-4(1) or 2-8(3) BARGE IN BI
CALL ACCOUNT MONITOR (1) CALLBACK/QUEUE CB
CALL FORWARD-ALWAYS FL
CALL FORWARD-BUSY FB
CALL FORWARD-NO ANSWER FN
CANCEL CLIR (1)(2) CONFERENCE LOOP 1-10 (1) DIRECTORY 1 THROUGH 9 (1) DIRECTORY 10 (HELP) (1) DROP (from conference) (1) END OF DIALING EXECUTIVE CREDIT CODE EX
FEATURE FLASH SIGNAL(1) FS
FLIP FLOP FF
GROUP PICKUP (1) INTRUSION LAST HOLD LH
LEAST COST ROUTING (1) - LOCK (1) - (1) Access method not assi
(2) Onl
(3) Available in DIGI TAL 400
Not all of the above features are available on every type of telephone set.
available on ISDN PRI calls.
ned by default.
[FEAT][2][8]
-
[*]
[0]
[FEAT][2][6]
-
[FEAT][2][4]
-
[FEAT][2][2]
[FEAT][3][5]
[FEAT][3][2]
[FEAT][3][6]
[#]
-
-
-
-
-
[FEAT][#]
[FEAT][3][9]
[7]
[FEAT][3][7]
[FEAT][3][3]
[6]
[FEAT][5][4]
40 Attendant console
g
g
Feature codes (Continued)
g
y
Feature name Abbreviation Access method
MEET ME CONFERENCE 1-5 (1) MEET ME PAGE MM
MESSAGE ME
NIGHT SERVICE (1) PAGE - INTERNAL
1 through 8
PAGE - EXTERNAL
1 through 8 (1)
PICKUP PU
PROGRAM PM
REDIAL RL
SAVE/REPEAT SR
SPEED DIAL SD
TIME ALARM T A
TONE TONE DIAL (DTMF) (1) TRA VEL COS(1) TRUNK PATCH TP
TRUNK SPEED DIAL (1) VOICE MESSAGE (1) - (1) Access method not assi
(2) Onl
(3) Available in DIGI TAL 400
Not all of the above features are available on every type of telephone set.
available on ISDN PRI calls.
ned by default.
I1 throu
X1 throu
h I8
h X8
-
[FEAT][6][6]
[FEAT][6][3]
-
[FEAT][4][1]
through [4][8]
-
[FEAT][7][8]
[FEAT][7][6]
[FEAT][7][5]
[FEAT][7][7]
[FEA T][7][3]
[FEA T][8][2]
[1]
-
-
[FEA T][8][7]
-
Attendant console 41
System messages
Message number Default message Updated message
01 CALL_ (Basic message)
02 CALL * * * * * (1)
03 CALL HOME
04 CALL ME
05 GONE OUT
06 READ MAIL
07 VOICE MAIL
08 CALL BOSS
09 TAKE MSGS
10 GONE HOME
11 JOB DONE
12 IN TROUBLE
13 CLIENT
14 BRING WORK
15 ANY NEWS?
16 REPORT DUE
17 COME HERE
18 MEET. NOW
19 MEMO READY
20 TYPE LETTR
21 WELL DONE
(1) When editing messages, substitute asterisks with the desired digits.
Messages 22 to 30 are intended for customer’s definition.
42 Attendant console
Your speed dial codes
Name Number Code
Attendant console 43
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