Telos iQ6 User Manual

TELOS iQ6

Multi-Studio IP Phone Interface System

USER’S MANUAL

Manual Version SC 1.01 20 October, 2011
part#: 1490-00072-001

iQ6 Manual

© 2011 TLS Corporation. Published by Telos Systems/TLS Corporation. All rights reserved.

Trademarks

Telos Systems, the Telos logo and iQ6 are trademarks of TLS Corporation. All other
trademarks are the property of their respective holders.

Notice

All versions, claims of compatibility, trademarks, etc. of hardware and software products not made by Telos
mentioned in this manual or accompanying material are informational only. Telos Systems makes no endorsement
of any particular product for any purpose, nor claims any responsibility for operation or accuracy. We reserve the
right to make improvements or changes in the products described in this manual which may affect the product
specifications, or to revise the manual without notice.

Warranty

This product is covered by a two year limited warranty, the full text of which is included in this manual.

Updates

The operation of the iQ6 is determined largely by software. We routinely release new versions to add features and
fix bugs. Check the Telos web site for the latest. We encourage you to sign-up for the email notification service
offered on the site.

Feedback

We welcome feedback on any aspect of the iQ6, or this manual. In the past, many good ideas from users have made
their way into software revisions or new products. Please contact us with your comments.

Service

You must contact Telos before returning any equipment for factory service. We will need the serial number, located
on the back of the unit. Telos Systems will issue a Return Authorization number which must be written on the
exterior of your shipping container. Please do not include cables or accessories unless specifically requested by the
technical support engineer at Telos. Be sure to adequately insure your shipment for its replacement value. Packages
without proper authorization may be refused. US customers please contact Telos technical support at +1-216-622-

0247. All other customers should contact your local representative to make arrangements for service.

We support you...

By Phone / Fax:

You may reach our 24/7 Support Team anytime around the clock by calling [phone].

For billing questions or other non-emergency technical questions, call [phone] between 9:30 AM to 6:00
PM USA Eastern Time, Monday through Friday.

Our fax is [phone].

By E-Mail:

Technical support is available at [e-mail].

All other inquiries at [e-mail].

Via World Wide Web:

The Telos Web site has a variety of information which may be useful for product selection and support.

The URL is www.Telos-Systems.com

10 9 8 7 6 5 4 3 2 1

Telos Systems USA

This symbol, wherever it appears, alerts you to the presence
of uninsulated, dangerous voltage inside the enclosure –
voltage which may be sufficient to constitute a risk of shock.

This symbol, wherever it appears, alerts you to important
operating and maintenance instructions. Read the manual.

Telos Systems

1241 Superior Avenue E

Cleveland, OH 44114 USA

[phone] (phone)

[phone] (fax)

[phone] (24/7 Technical Support)

[e-mail]

[e-mail]

Notices and Cautions

CAUTION:

THE INSTALLATION AND SERVICE INSTRUCTIONS IN THIS MANUAL ARE FOR USE BY QUALIFIED
PERSONNEL ONLY. TO AVOID ELECTRIC SHOCK, DO NOT PERFORM ANY SERVICING OTHER THAN
THAT CONTAINED IN THE OPERATING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO. REFER
ALL SERVICING TO QUALIFIED PERSONNEL.

WARNING:

TO REDUCE THE RISK OF ELECTRICAL SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOIS­TURE.

USA CLASS A COMPUTING DEVICE INFORMATION TO USER. WARNING:

This equipment generates, uses, and can radiate radio-frequency energy. If it is not installed and used as directed by
this manual, it may cause interference to radio communication. This equipment complies with the limits for a Class
A computing device, as specified by FCC Rules, Part 15, Subpart J, which are designed to provide reasonable protec­tion against such interference when this type of equipment is operated in a commercial environment. Operation
of this equipment in a residential area is likely to cause interference. If it does, the user will be required to eliminate
the interference at the user’s expense. NOTE: Objectionable interference to TV or radio reception can occur if
other devices are connected to this device without the use of shielded interconnect cables. FCC rules require the use
of shielded cables.

CANADA WARNING:

“This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the Radio Interference
Regulations of the Canadian Department of Communications.”“Le present appareil numerique n’emet pas de
bruits radioelectriques depassant les limites applicables aux appareils numeriques (de Class A) prescrites dans le
reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada.”

iv |

Table of Contents

We support you... . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i

A letter from our CEO . . . . . . . . . . . . . . . . . . . . . . . . . . vii

1 Introduction 1

1.1 The iQ 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.2 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.3 Integrated Service Digital Networks . . . . . . . . . . . . . . . . . . 2

2 Installation 5

2.1 Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2.2 TELCO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2.2.1 Plain old telephone service – POTS . . . . . . . . . . . . . . . . 5

2.2.2 Integrated Service Digital Networks – ISDN . . . . . . . . . . . . 6

2.2.3 Integration with a PBX . . . . . . . . . . . . . . . . . . . . . 8

2.3 Basic Web Interface Conguration . . . . . . . . . . . . . . . . . . . 9

2.4 Client Conguration . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.4.1 Axia iQ surface . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.4.2 VSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2.4.3 VX Producer . . . . . . . . . . . . . . . . . . . . . . . . . . 12

3 User Operation 13

4 Detailed Conguration & Reference 21

4.1 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

4.1.1 Audio Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 22

4.1.2 Telco Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . 23

4.1.3 System Menu . . . . . . . . . . . . . . . . . . . . . . . . . 24

4.2 Web User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . 24

4.2.1 Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4.2.2 Telco . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

IQ6 MANUAL | v

4.2.3 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

4.2.4 Show Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 33

4.2.5 Livewire Audio . . . . . . . . . . . . . . . . . . . . . . . . . 34

4.2.6 Livewire GPIO . . . . . . . . . . . . . . . . . . . . . . . . . 35

4.2.7 Livewire QoS . . . . . . . . . . . . . . . . . . . . . . . . . . 35

4.2.8 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

4.2.9 Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

5 Technical Data & Troubleshooting 39

5.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

5.2 System Software & Firmware . . . . . . . . . . . . . . . . . . . . . 39

5.3 General Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . 39

5.4 Troubleshooting ISDN Problems . . . . . . . . . . . . . . . . . . . . 41

5.5 Replaceable Modules and Hardware Servicing . . . . . . . . . . . . . 44

5.6 ISDN Cause Phrases/Values . . . . . . . . . . . . . . . . . . . . . . 45

5.7 Livewire Audio Troubleshooting . . . . . . . . . . . . . . . . . . . . 52

6 Specications 55

7 Warranty and Application Caution 57

A LETTER FROM OUR CEO | vii

A Letter from our CEO...

“What if?” A singularly great question, because it opens the
door to so many other questions and ideas. Those who ask
it are sometimes called dreamers, as if that were somehow
bad, but history has often proven dreamers to be the avatars
of new and exciting things.

eliminate the age-old problem of feedback in open-speaker
environments. And the prize of using the public Internet for
remote connections as reliable as those of switched circuits
is within broadcasters’ grasp, thanks to ever more sophisti­cated coding algorithms.

“What if?” was the query asked by Steve Church that led
to the start of Telos Systems. In 1984, Steve – then a young
broadcast engineer and part-time talk show host – won­dered whether emerging Digital Signal Processing (DSP)
technology might be useful to clean up the terrible caller
audio then the norm at radio stations. The result of asking it
was the Telos 10, the world’s first digital telephone hybrid,
a product that changed the face of radio forever.

Looking back at Telos history, “What if?” is found at the
root of many more technologies broadcasters have since
made ubiquitous. “MP3 bit rates are perfectly matched
to the bandwidth of ISDN; what if we combined them?”
“What if we built a box that let radio stations stream audio
on the Internet?” “What if we could use Ethernet to treat
audio as data and move it around the radio station in real
time?” (By the way, if you recognized the answers to those
questions as the Zephyr ISDN codec, AudioActive MPEG
encoder and Livewire IP-Audio standard, give yourself a
cookie.)

Today, as technology roars ahead, we’re constantly seeking
new ways to apply it to the problems of everyday broadcast­ing. Voice over IP (VoIP) is particularly compelling for
its ability to packetize high-quality phone calls and direct
them anywhere in the broadcast plant using ubiquitous,
standard Ethernet as a backbone. A new digital tech called
AEC (Advanced Echo Cancellation) is helping to literally

Pioneering ideas aren’t limited just to technology, though.
We believe that investing in people pays off big, so we’ve
assembled the largest R&D team in the industry, a talented
staff of engineers, scientists and broadcast professionals.
We’re also the first and only broadcast equipment maker
with a 24/7 support team ready to offer assistance any
time of the day or night. As they say, radio never sleeps – so
neither do we.

As Telos navigates its third decade in broadcasting’s
choppy waters, the culture of innovation and creativity that
propelled Steve in the early days still guides us today. We’re
still in love with radio, still turned on by new technology,
still driven to ask “What if?” If you’re reading this, you
are too — for which we thank you, from the bottom of our
hearts.

Michael “Catfish” Dosch

CEO

| 1

1

Introduction

1.1 The iQ6

The Telos iQ6 is the Telco gateway for Axia’s iQ console. iQ6 combines a six line selector
and two third-generation Telos hybrids with Digital Dynamic EQ. The two hybrids are
designed to be used within a single studio for airing simultaneous callers and achieving
optimal audio quality.

Control the iQ6 from the Axia iQ console equipped with the Telco expansion frame via a pro­ducer’s PC running the VX Producer software. Take and screen calls directly via the producer’s
PC that uses the VX Producer software. All controllers function with a TCP connection and the
iQ6 provides support for twelve connections.

The iQ6 comes with a POTS or ISDN (Integrated Service Digital Network) interface. This
provides support for the connection of six lines for the two integrated hybrids.

Audio input and output is accomplished through Livewire for seamless integration to the Axia
iQ console. There are no dedicated connectors on the back panel for audio. All control and audio
passes through the Ethernet Adapter and the CAT-5e cable which connects to it.

1.2 Features

Telos introduced the first digital hybrid which increased the quality of caller audio. Over the
years, each new Telos product continues to raise the bar. The iQ6 is no exception.

♦ Third generation advanced hybrid algorithms.

♦ New symmetrical wide-range AGC and noise gate by Omnia, with adjustable gain

settings.

♦ Adjustable caller override improves performance and allows you to customize the degree

to which the announcer ducks the caller audio.

♦ DDEQ-Digital dynamic EQ™ keeps audio spectrally consistent from call to call.

♦ Separate Send level and Receive level meters for each hybrid.

♦ Worldwide disconnect signal detection (loop drop, dial tone, or reorder tone).

♦ Livewire Audio.

♦ Axia iQ console integration.

♦ Conference linking lets you set up high-quality conferencing between callers with no

external equipment needed.

2 | Section 1

♦ Caller ID support on both ISDN and POTS lines.

♦ Support for up to twelve controllers.

♦ VX control protocol for compatibility with Telos VSet, VX Producer, and third-party call

control software applications.

1.3 Integrated Service Digital Networks (ISDN)

The iQ6 works with either traditional analog Telco lines or with ISDN (Integrated Services
Digital Network). We recommend ISDN service for telephone connections whenever possible.
There is no comparable technology for getting audio to and from the public telephone network.

We provide plenty of advice right here in this manual and live support by people with years of
ISDN experience. (Thousands of Telos ISDN interfaces and Zephyrs are deployed around the
world!) Currently, the dial-up telephone network is nearly entirely digital. Only the “last mile”
copper connections from the telephone Central Office exchange to the customer’s site remain
with the archaic analog scheme. ISDN offers us a way to link the studio directly into the Telco
digital infrastructure without the usual impairments of analog connections. iQ6 continues the
digital path with the use of the Livewire audio connection to the iQ console.

While the application of digital signal processing to the problem of separating announcer
and caller audio – pioneered by Telos and used in all of our telephone interfaces – has made
a dramatic improvement over analog-only hybrids, using digital phone lines for on-air calls
further improves performance for several reasons:

1. Exceptional send-to-receive isolation. Traditional analog phone lines multiplex both

speech directions in order to use a single pair of wires for a conversation. This causes
what’s referred to as ‘leakage’ – when the announcer’s audio is present on the hybrid
output, creating an annoying ‘hollow’ or ‘tinny’ sound. Telos digital adaptive hybrids
reduce this problem. But ISDN offers independent and separated signal paths, so our
hybrids only have to operate on the far-end analog line, if any. The result is much lower
leakage.

2. Higher send levels. We don’t have to be concerned about regulations designed to prevent

crosstalk on analog lines, so we can increase send-to-caller levels.

3. Lower distortion. The analog-digital conversion chips used in telephone central offices

are poor compared to the converters used in professional audio equipment. Fidelity
is not an important consideration when telephone equipment designers choose parts
for this function. In a professional interface for studio applications, we can afford to
design-in much better converters. Noise-shaping functions permit a larger word-length
converter to provide significantly better distortion and signal-to-noise performance.

4. Lower noise. Because they are digital, ISDN lines are not susceptible to induced noise.

Analog lines are exposed to a variety of noise and impulse trouble-causers as they snake
across town on poles and through your building. Hum is the main problem, given most
lines. Digital lines convey the bits precisely and accurately from the network to your
studio equipment without any perturbation – so the audio remains clean. Even when the
caller is using an analog phone line, the digital connection on the studio side makes for
noticeably lower noise and better overall quality.

5. Higher gain and reduced feedback during multi-line conferencing. When conferencing

is required on analog circuits, hybrids are needed to separate the two audio paths in
order to add gain in each direction. When the gain around the loop exceeds unity, the
unpleasant result is feedback. With digital telephone lines, the hybrid function is more
effective – and more reliably so across a variety of calls. That means more gain can be

INTRODUCTION | 3

inserted between calls before feedback becomes a problem.

6. Digital call setup and supervision. Analog lines use a strange mix of signaling to convey

call status. Loop-current drop signals that a caller has disconnected, and blasts of 90
Volts at 20 Hz mean someone wants you to answer. ISDN uses a modern digital approach
to controlling calls and conveying status information about them. ISDN call set-up times
are often only a few tens of milliseconds, enhancing production of fast-paced shows.
Perhaps more importantly, when a caller disconnects while waiting on hold, the ISDN
channel communicates this status change instantly. This contrasts with the usual 11-sec­ond delay on most analog lines. One of the most common complaints of talk hosts is that
they go to a line where they expect a caller to be waiting, only to be met with a blaring,
annoying dial tone. The chance of this happening with an ISDN line is nearly zero.

ISDN lines come in two varieties: Basic Rate Interface (called BRI, SØ, or ISDN 2 in various
parts of the world) and Primary Rate Interface (PRI, S2 or ISDN 30). BRI lines are the kind we
normally see in broadcast stations, as these are what are used with MPEG codecs such as the
Telos Zephyr and Zephyr Xstream. BRIs have a capability of one or two active 64 kbps channels.

Since the Telos iQ6 is used with BRI lines, we will only consider that type here.

An ISDN line from the central office is a single copper pair identical to a normal (unloaded)
analog line. When it arrives at the subscriber, it is called the U-interface. It is a two-wire connec­tion, usually via an RJ-11 style modular jack.

The S-interface is at the user side of the Network Termination Type 1 (NT1) device. The NT1
is sometimes generically called a NCTE (Network Channel Terminating Equipment) or, in
some countries an NTBA. It is a four-wire connection, via an 8-pin RJ-45 style modular jack.
(Sometimes the S-interface is called S/T. There is a subtle distinction between the two, but it is
not relevant for our purposes here, and the two may be considered to be the same.) In the USA
& Canada NT1 functionality is usually included in the terminal equipment, and indeed the iQ6
in these countries supports the U-interface. In other parts of the world, the telephone company
provides the NT1. Only one NT1 may be connected to a U-interface. However, as many as eight
terminals may be paralleled onto the S bus.

In the USA & Canada a direct connection to the “bare copper” 2-wire U interface is required.
Therefore, the USA & Canada interface module includes an integral NT1 and has RJ-11 style
jacks. In the rest of the world, the telephone company provides the NT1, and the 4-wire ISDN
S-interface will be used with an 8 pin RJ-45 style jack. Normally we ship to North America with
the U-interface module and to other areas with the S-interface module.

In either case each ISDN interface has three connectors. Since each ISDN connection has two
channels, this means each interface module handles 6 ‘dialtones’ or ‘lines’.

Data and Voice

ISDN lines may be used for voice signals encoded in standard fashion to allow inter-working
with analog telephones, or may be used to transmit digital data streams. The latter mode is used
for such applications as high-speed Internet access. It is also the mode used with MPEG codecs,
in which case the ISDN line may be carrying voice signals, but is doing so in a format that is
not compatible with the analog part of the telephone network. The distinction is made in the
automatically conveyed Setup message that begins each call.

Normally, the Telos iQ6 uses only the voice mode, so data capability is not necessary. Often
voice costs extra, whereas this is rarely true for data. Of course, you may use a line with both
capabilities. Just be sure the BRI circuit supports the Circuit Switched Voice (CSV) capability
as well as data.

4 | Section 1

Hunt Groups

The most common configuration for on-air phone system is to have the different phone
numbers linked in a “Hunt Group,” also called “Rollover Lines,” or “Incoming Service Grouping
(ISG).” A hunt group allows you to give out a single number to the audience and each call will
“hunt” to an unused line. Sometimes one or two numbers will be reserved for a “hot line” or
“warm line” in which case those numbers would not be part of the hunt group.

In some cases ISDN lines configured to hunt may deliver all calls to a single DN (phone
number). In this case, you must enter this same DN for each of the DNs on each of the hunting
channels.

| 5

2

Installation and Configuration

2.1 Getting Started

The iQ6 mounts in a 1RU high space in a standard 19” rack. There are ventilation holes to the side and top.
Do not restrict the ventilation holes. Find a suitable location that will provide air movement and access to
the front and rear of the iQ6.

Connect the Telco circuits (section 2.2)

Connect power, and once the Telos iQ6 flash screen appears, configure the IP address of the iQ6. Press any
of the three keys to access the configuration options.

Press the down arrow key

Press to highlight Networking, press (OK)

Press to highlight IP address, press (OK)

Use to delete and move the curser back. Once you press , you begin to enter a value at curser position,
starting with 0. Use
(OK) once more.

The remainder of the necessary configuration will occur with a PC’s web interface. Use a direct connection
between a PC and the iQ6 with the use of a cross over cable or a normal patch cable to your LAN (local area
network). Connect the required cable to the Livewire port. The PC should have an IP address that is within
the same subnet as the iQ6. (section 2.3)

to highlight System, press (OK)

and to select the desired value, then press (OK). Once the value is complete, press

Configure VSets, VX Producer software, and Axia iQ console to function with the iQ6. (section 2.4)

2.2 TELCO

The iQ6 has one slot for either a POTS or ISDN Telco interface module, supporting up to six lines. There are
three subsections to the Telco installation. They are:

2.2.1 Plain old telephone service – POTS (Analog lines)

The iQ6 uses a plug-in interface module to attach to POTS (regular, analog loop start, telephone lines). The
country setting is accessed from the front display. The default country is USA.

From the Status screen, press any of the three keys to access the configuration options.

Press the down arrow key

Press to highlight POTS, press (OK)

Press to highlight Country, press (OK)

♦ 2.2.1 Plain old telephone service – POTS

♦ 2.2.2 Integrated Service Digital Networks – ISDN

♦ 2.2.3 Integration with a PBX (private telephone system)

to highlight Telecom, press (OK)

6 | Section 2

The module has six modular jacks. The type of jack will be a six position four pin RJ-11 style. The connec­tion is to the center two pins of this jack. Note: Unlike our older products, the iQ6 does not have the loop
through provision for POTS lines. The POTS lines used with the iQ6 should be dedicated. The yellow and
black leads (pins 2 and 5) of the modular connectors should be disconnected and insulated.

Use and to select your country, press (OK). If you do not see your country listed
you should use CTR21 or USA.

IMPORTANT

When we say POTS lines, we mean just that – plain old analog loop start telephone lines. A rule
of thumb – if a line works with an analog modem or fax machine, it will work with the iQ6.

Analog Ground Start lines can be used for incoming calls only. However you will need to set
the “Loop Check” option in the Telco menu to “No” for these lines to be recognized properly.

Be careful not to connect the iQ6 to PBX ports intended for proprietary telephones. These
sometimes have voltages that could damage the iQ6.

2.2.2 Integrated Service Digital Networks - ISDN

The iQ6 uses a plug-in module to attach to ISDN. The ISDN module has three modular jacks. In the US
and Canada, the jack type will be a six-position RJ-11 style jack; in the rest of the world the jack type is an
eight-position RJ-45 style.

The correspondence between the interface slot to the system line number for is from left to right when view­ing the iQ6 from the rear. Therefore, the leftmost jack would be lines one and two. All ISDN BRI circuits
must use the same ISDN protocol setting.

ISDN in USA & Canada: Using the U Interface

Connect the ISDN line from the telephone central office directly to the RJ-11 style U-interface modular jack
on the rear panel. Each module has three jacks and each jack has an associated LED.

IMPORTANT

Remember that the U interface connects to a long telephone line and can convey lightning
surges into the iQ6. Surge protectors intended for analog lines also work to protect
U-interfaces. We recommend that you install one for each line.

U-interface Status LEDs

The small green LED on the ISDN interface card near each U jack indicate the status of the correspond­ing ISDN circuit. Rapid flashing (about five times per second) indicates a loss of the ISDN at the lowest
(physical) level. If the iQ6 can contact the central office or an active U repeater, the LED will blink slowly
– about once per second. The LED will come on solid when handshaking is completed and all is OK. If these
LEDs do not light continuously once you have connected your ISDN circuits, you may wish to skip ahead to
Section 5.4 for help with troubleshooting the problem.

INSTALLATION AND CONFIGURATION | 7

iQ6 U-interface (RJ-11)

PIN DESCRIPTION

1 N/C

2 N/C

3 LINE R

4 LINE T

5 N/C

6 N/C

Note that the polarity of the line connections doesn’t matter.

ISDN Worldwide (outside the USA & Canada): The S/T Interface

The S-interface version of the iQ6 connects to the NT1 at one of its terminal jacks. The NT1 is sometimes
generically called a NCTE (Network Channel Terminating Equipment) or, in some countries an NTBA.

iQ6 S-Interface (RJ-45)

PIN DESCRIPTION

1 N/C

2 N/C

3 TRANSMIT TO NETWORK +

4 RECEIVE FROM NETWORK +

5 RECEIVE FROM NETWORK -

6 TRANSMIT TO NETWORK -

7 N/C

8 N/C

ISDN S-interface cable
Use only an 8-conductor RJ-45 style cable. Unshielded twisted pair Category 3 or better cable should be used.

ISDN S-Interface Cable (RJ-45)

PIN COLOR DESCRIPTION

1 WHITE/GREEN PS3 POWER +/GROUND (OPTIONAL)

2 GREEN PS3 POWER – (OPTIONAL)

3 WHITE/ORANGE TRANSMIT TO NETWORK +

4 BLUE RECEIVE FROM NETWORK +

5 WHITE/BLUE RECEIVE FROM NETWORK -

6 ORANGE TRANSMIT TO NETWORK -

7 WHITE/BROWN PS2 POWER - (OPTIONAL) **

8 BROWN PS2 POWER +/GROUND (OPTIONAL) **

TIA 568A Category 5 cable colors shown. Both ends are wired identically - not crossover.
** The iQ6 does not use these power connections

When fully wired, this cable has four twisted pairs “straight through” just as with cables used for Ethernet.
Both ends are wired identically. The outside pairs are not required and may be omitted.

8 | Section 2

2.2.3 Integration with a PBX

The iQ6 will usually be used independently of any other phone system in your facility. But it is possible to
have one or more of the lines come from another phone system. Depending upon the PBX and your prefer­ences, this can be either ISDN BRI or POTS.

Consider having at least one line directly from the Telco to keep your iQ6 up and running even if the PBX or
its Telco connection goes down.

Using ISDN through PBX

Telos equipment has been used satisfactorily using BRI off the following PBX Switches:

USA and Canada

Nortel Meridian Option 11, 2 wire (U interface). Protocol ID = 6. [user report]

Lucent/Avaya Definity, 2 wire (U interface) [user report]

Avaya IP Office (must use Q.931 mu setting on Telos) [user report]

Outside of the USA

Siemens HiCom series, 4 wire (S interface) [user report]

ETS300 Euro-ISDN is available from many PBX systems outside the USA and compatibility is generally good.

Unless your PBX is listed above, its support of US/Canada National ISDN-1 is not certain. We recommend
you arrange a test for compatibility before committing to the purchase of the PBX ISDN module.

Contact Telos support for the latest information, or to report your experiences with other switches.

Using POTS through PBX

Most PBX or VoIP telephone systems can provide analog ports for analog equipment such as modems and
fax machines. You will need such ports to connect a POTS iQ6 to a PBX.

A few years ago, we advised that hybrid performance was best when equipment was connected directly
to the lines from the Telco. Today, this is not always true. If the PBX is connected to the Telco using digital
lines (such as T1, E1, PRI, S2M, etc), performance through a digital PBX will generally be better than direct
connections to copper analog circuits. This is particularly so if you are located a significant distance from
the Telco central office.

The biggest variable when connecting to a PBX analog port is the quality of the analog port. We have
found that many PBX manufacturers offer more than one analog port option. The better port can usually
be distinguished by its higher cost, and the fact that it may offer 48 volts rather than 24 volts. The iQ6 will
work with either voltage; however experience has shown that the 48-volt version usually has better quality
transformers and other components, resulting in better hybrid performance.

The other thing to investigate is whether the PBX offers ‘Loop Current Wink’ or ‘CPC’ (Calling Party
Control) on the analog ports. Without this supervision, the iQ6 will not detect that a caller on hold has
hung up, and your talent will get a recording “please hang up and dial again…” or dial tone when attempting
to air such calls.

INSTALLATION AND CONFIGURATION | 9

2.3 Basic Web Interface Conguration

Some basic settings need to be entered into the web interface before you can really do anything with the
iQ6. With a PC that is connected directly to the iQ6 with a cross over cable, or connected through a LAN
and with the correct network settings, open a web browser application and in the address field, type the IP
address which you have assigned to the iQ6.

The Home screen is shown above. First select the Livewire Configuration link. Username is user and the
password should be left blank.

Assign the desired Livewire Channel number in the Channel field so that the iQ6 will produce audio and
send it to the appropriate unique channel. You can also assign the Livewire channel for the Program On
Hold (POH) source, if you have one. Once the correct values are in place, press the Apply button and
continue to the Telco configuration.

From the Telco page, you have the option to configure the POTS or ISDN interface.

10 | Section 2

POTS Interface

Verify the correct country setting is selected and any of the other desired settings. For reference on the other
settings, refer to the detailed configuration section.

ISDN Interface

Select the required ISDN protocol. For the USA and Canada, this will usually be Natl.I-1. For Europe and
much of the rest of the world, it will be ETS300.

For Natl.I-1, enter the SPIDs for each voice channel given to you by the telephone company. Leave this blank
for other protocols.

Enter the DN (Directory Number) or MSN for each voice channel. The DNs, sometimes called Listed
Directory Numbers or LDNs, are your (usually 7-digit) phone number as listed in the telephone directory.

INSTALLATION AND CONFIGURATION | 11

They normally do not include the area code.

In some cases, you may need to enter 10 digits for your DNs.

Click “Apply”, then “Reboot Now” to activate the ISDN circuits.

Successful initialization of a line will be indicated by the idle line state on the front display of the iQ6. This
state is shown with a single dot for each active line in the center row of the front display.

The same indicator is also available on the Status page of the web interface.

4 active lines shown initialized

Tips

Incorrectly entered SPIDs are the most common problem users in the USA & Canada have
when placing ISDN calls. Compare the SPIDs you have entered with the SPIDs provided to
you by the phone company to be certain that you have entered them correctly. Do not add
anything to your SPIDs. Note that there are no hyphens, dashes (-), or spaces in SPIDs so the
system will not allow you to enter any non-numeric characters. If your installer has included
them in the SPID, ignore them.

If you have PTP (AT&T Point-to-Point) or ETS300 (Euro-ISDN) ISDN protocol, you should not
enter anything in the SPID elds.

If you experience problems only with incoming calls, check your DNs.

2.4 Client Conguration

There are three different clients which can connect to the iQ6. The client limit connection is twelve.

♦ Axia iQ surface (2.4.1)

♦ VSet (2.4.2)

♦ VX Producer (2.4.3)

2.4.1 Axia iQ Surface client

For details on the Axia iQ console, please refer to the appropriate documentation for the product. This
section is here to assist with interfacing iQ6 to your iQ console..

Connect to the iQ console’s web interface and select a Show Profile. The Show Profile page has Phone
Connection settings to be filled in.

♦ Phone Server IP: Enter in the user name, password, and IP address of the iQ6 in the following format:

♦ User: [e-mail] (telos@192.168.2.106)

♦ Studio Name: Enter “Hybrid 1&2”

♦ Show Name: This is used for TelosVX systems and may be left blank

12 | Section 2

Save your Show Profile and reload it using the Profile key on the console. When the show is loaded, the iQ
will log into the iQ6 as a client.

2.4.2 VSet client

For details on the VSet, please refer to the appropriate documentation for the product.
To set up your VSet for use with iQ6, follow these steps:

2.4.3 VX Producer client

For details on the VX Producer, please refer to the appropriate documentation for the product.

If VX Producer is not connected to a server, options will be available at the top page that need to be filled in.

♦ Press the Setup softkey

♦ Select the VX Engine IP soft key

♦ Enter in User, Password, and IP address

♦ The VSet will log into the iQ6 as a client

♦ VX Engine IP: enter the IP address of the iQ6.

♦ Port: defaults to 20518 and should be maintained.

♦ Username: can be left blank

♦ Password: can be left blank

VX Producer will log into the iQ6 as a client and show the active studio. There is only one studio associated
with the iQ6. Select the “Hybrid 1&2” Studio.

VX Producer is now connected to the iQ6