Telenav Verizon Supported Devices User Manual v4.1

TeleNav v4.1

GPS Navigation Suite for Palm Trēo™ 650 smartphone

User’s Guide

©2003-6 TeleNav, Inc. All rights reserved. TeleNav is a trademark of TeleNav, Inc. The Trēo smartphone and Palm families of related marks, images and symbols are the exclusive properties and trademarks or registered trademarks of Palm, Inc. Sprint and PCS Vision are trademarks of Sprint. All other trademarks or registered trademarks are acknowledged as the exclusive property of their respective owners.

All rights reserved. No part of this manual may be reproduced, transmitted, copied, or stored in any storage medium, for any purpose, without prior written consent from TeleNav, Inc. TeleNav, Inc. hereby grants the right to download one copy of this manual onto a hard drive for personal use. This manual is copyrighted and contains proprietary information that is subject to change without notice. For more information visit www.telenav.com

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Table of Contents

1. Welcome................................................................................................................................... 5

2. Safety and Legal Notices ........................................................................................................ 5

3. Getting Started with TeleNav.................................................................................................. 6

TeleNav Account............................................................................................................... 6

Data Service Options ........................................................................................................ 6

4. The Palm Trēo™ 650 Controls ............................................................................................... 7

5. Installing TeleNav on Your Palm Trēo™ 650........................................................................ 8

Installation Instructions.............................................................................................................8

Using the CD to install ................................................................................................... 8

Using the OTA download method to install ...............................................................9

Removing TeleNav from the Palm Trēo 650 ............................................................... 9

6. Launching TeleNav.................................................................................................................. 9

Welcome Screen.................................................................................................................... 10

Terms of Use................................................................................................................... 10

Registration......................................................................................................................10

TeleNav Bluetooth GPS Configuration.......................................................................... 11

7. Addresses...............................................................................................................................11

Address Selector.................................................................................................................... 11

Recent Addresses.................................................................................................................. 11

Recent Cities .......................................................................................................................... 12

Keying in an Address .............................................................................................................12

Calling in an Address .............................................................................................................12

Using an Airport as an address .............................................................................................13

Business Address ..................................................................................................................13

Recorded Locations ...............................................................................................................14

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Address validation .................................................................................................................. 14

Web address entry.................................................................................................................14

8. Using TeleNav........................................................................................................................ 15

The TeleNav Menu................................................................................................................. 15

Navigation and Directions......................................................................................................15

GPS Origin Refinement .................................................................................................. 16

Guidance Instructions ..................................................................................................... 16

Moving Map View............................................................................................................17

Next Turn View................................................................................................................ 18

Route Summary View..................................................................................................... 18

Audio Guidance Tones ................................................................................................... 19

Miss a turn?..................................................................................................................... 19

Static Route and Map Summary Modes........................................................................ 19

Biz Finder................................................................................................................................20

Business Name Only ...................................................................................................... 20

Category Search ............................................................................................................. 20

Name and Category Combined ..................................................................................... 21

Picking a Business ..........................................................................................................21

Maps ....................................................................................................................................... 22

GPS Tools .............................................................................................................................. 23

Compass .........................................................................................................................23

Record Location..............................................................................................................23

View Locations ................................................................................................................24

Deleting Recorded Locations .........................................................................................24

Preferences ............................................................................................................................ 25

Support ................................................................................................................................... 25

Activity Messages...................................................................................................................26

Taking an Incoming Call ........................................................................................................ 26

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Exiting TeleNav ...................................................................................................................... 26

9. The TeleNav Web Site .......................................................................................................... 26

Account Management............................................................................................................ 26

Preplanning.............................................................................................................................26

Customer Service................................................................................................................... 27

10. Error Conditions ..................................................................................................................... 27

Account Not Found ................................................................................................................27

Account Cancelled .................................................................................................................27

Invalid Login............................................................................................................................27

Please input password...........................................................................................................27

Please input phone number................................................................................................... 27

Password needs 4 digits........................................................................................................27

Phone number needs 10 digits.............................................................................................. 27

Your account has expired ...................................................................................................... 27

Account in use ........................................................................................................................ 28

Trial Expired............................................................................................................................ 28

No GPS Data.......................................................................................................................... 28

GPS Signal Weak .................................................................................................................. 28

TeleNav Not Available ........................................................................................................... 28

TeleNav Encountered An Error............................................................................................. 28

Unable to generate a route.................................................................................................... 28

11. FAQ’s ......................................................................................................................................28

12. Customer Support..................................................................................................................30

Technical Support ..................................................................................................................30

13. TeleNav Services Warranty .................................................................................................. 30

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1. Welcome

TeleNav 4 utilizes GPS position determination technology and access to your carriers data network. The Palm Trēo™ 650 smartphone provides both the Palm OS environment and access to your carrier network. GPS location information is provided by a Bluetooth GPS receiver accessory.

The TeleNav application provides:

• GPS navigation that punctually guides you turn-by-turn to any destination address in the Continental US. If you miss a turn or get off-track, TeleNav will calculate a new route for you. You can enter one or more destination addresses by calling an automatic voice recognition system, entering them on the TeleNav website, or by keying them directly into the handheld. Optionally, you can input a remote origin and receive Driving Directions from that origin address to the selected destination address.

• A Business Finder feature that allows you to find businesses or points of interest near your current location, around a waypoint, around an entered address, or around an airport. You can call the business first to check availability of an item, or get a reservation, and then navigate to it; or you can save the address for use later in the day.

• Maps of the area around your current location; a marked waypoint; or an address you enter manually, or have previously entered. You can pan (adjust left/right or up/down) the map, and zoom in or out. You can also mark a point under the cursor as a waypoint.

• The ability to personalize the application by selecting the use of US customary or metric distance units, options for audible guidance, backlight level, timing of displayed graphics, etc.

• A viewer that displays your current location relative to a selected waypoint, recent stop, or point of interest; and to navigate relative to that selected point.

• The ability to mark the current location as a waypoint that can be labeled.

• A compass-like indicator presenting your direction of travel, location, and speed.

TeleNav’s servers support these enhanced services via your carrier’s data network.

2. Safety and Legal Notices

Please read this section carefully before using TeleNav

TeleNav will not accept any responsibility whatsoever for accidents resulting from failure to observe common sense precautions. Your personal judgment, traffic regulations, and common sense must always take precedence over any driving direction produced by TeleNav.

WARNING: Keep your eyes on the road.

It is your responsibility as the vehicle operator to keep your eyes on the road and be an alert driver at all times, ESPECIALLY when the vehicle is moving. The vehicle operator should not be distracted by the application displays, audible cues, or manually interacting with the controls. When you need to enter data on your handheld

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using the keypad or study the display, please do so while the vehicle is parked, not while in motion. Should your ability to drive responsibly be decreased, please turn off the device.

WARNING: Install the equipment safely.

If you are using a handheld mounting kit, make sure that it does not obscure your vision. You may wish to charge the handheld while using TeleNav. If so, make sure the charging cable does not interfere with any of the vehicle controls.

WARNING: Drive safely and use common sense.

The vehicle operator’s personal judgment, traffic regulations, and common sense must always take precedence over the instructions provided by TeleNav.

It is your responsibility as the vehicle operator to drive safely, observe all traffic rules and above all use your own personal judgment while driving. If you feel that a route suggested by the navigation software instructs you to perform an unsafe or illegal maneuver, places you in an unsafe situation, or routes you into an area which you consider unsafe, do not follow the instructions.

3. Getting Started with TeleNav

The TeleNav application that resides within your Palm Trēo™ 650 smartphone requires a TeleNav subscription and means of accessing the public Internet.

TeleNav Account

You can establish a TeleNav account by visiting www.telenav.com.

Data Service Options

The TeleNav application on your Palm Trēo™ 650 communicates with the TeleNav servers to get routing, maps, and points of interest via the carrier data network. If you have a data or email services plan for the Palm Trēo™ 650, you do not need to purchase anything else. If you do not have either of these plans, you should order one from your carrier.

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4. The Palm Trēo™ 650 Controls

Enter key

ALT Key

Volume button

5-way navigator

Power/End button

Headset jack USB port

SPACE Key

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5. Installing TeleNav on Your Palm Trēo™ 650

TeleNav can be installed on your handset two different ways: 1) by loading the application from a distribution CD using the palmOne Quick Install application, or 2) by using the Palm Trēo™ 650 browser and downloading the application directly to your handset over the air (OTA).

Installation Instructions

Using the CD to install

NOTE: Customers must have the Palm Desktop software installed and the handset connected to their personal

computer (PC) before completing the steps below.

1. Insert the TeleNav application CD into your CD or DVD drive.

2. Browse the CD and open the Palm Treo folder then select the PRC file.

3. After selecting the file, the palmOne Quick Install application will launch automatically. Click OK to continue.

Locate the Hotsync feature on the Palm handset menu, or press the button located on the sync cable, and let the sync complete.

5. Verify that the TeleNav application icon is now available on the Palm handset menu.

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Using the OTA download method to install

1. Locate the Web icon on the handset menu and launch the browser.

2. Input the OTA download link: http://ota.telenav.com/ota/tn and click GO.

3. The download process will begin immediately and a warning message will be displayed, press YES to begin the download.

4. After the download process has completed successfully, locate the TeleNav application icon on the handset menu.

Removing TeleNav from the Palm Trēo 650

1. Using the stylus, click the top left side of the handset menu where the time is located.

2. Select the Delete option to continue from the menu.

3. Scroll down the list of current applications and highlight TeleNav, click Delete to complete the removal process.

4. Click Yes on the Delete Application warning message.

5. Verify that the application is no longer available on the handset menu.

6. Launching TeleNav

To launch TeleNav on your Palm Trēo™ 650, find the TeleNav icon on the Palm Trēo™ 650 main menu and select it.

After starting TeleNav, the banner screen will appear for a few seconds.

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Welcome Screen

This next screen describes the services TeleNav provides.

Next you must agree to the TeleNav software license and Terms Of Use to use TeleNav in order to continue with the setup process.

Registration

The next screen will collect your TeleNav account number and the PIN you provided when registering for TeleNav services at www.telenav.com. Your account number MUST be the same as your carrier phone number beginning with area code so that when you call the Voice Address Input System you will not need to type in the account number. After you have entered the account number and four digit PIN, press the Submit button. A warning message will be displayed, press OK to complete the setup process.

NOTE:

If your TeleNav account is not active, you will be notified at this point, and will be directed to go to www.telenav.com to extend your service agreement. You will not be able to progress beyond this point until your account is returned to current status. You may also see an important message from TeleNav regarding upgrades, scheduled downtime, pending account expiration, etc.

When the handheld reaches the TeleNav servers with a valid and active phone number and PIN, the handheld will be registered to use TeleNav, and will not present any of the above screens except the splash screen in the future. Visiting www.telenav.com, and changing the PIN will require you to repeat the above registration process.

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TeleNav Bluetooth GPS Configuration

The GPS location information is provided by a TeleNav Bluetooth GPS receiver, therefore you must configure the GPS receiver before you can access information that is dependent upon GPS information in TeleNav.

Make certain that your TeleNav Bluetooth GPS receiver is powered ON at this point during the setup. Press Yes to configure the settings. A scan of all nearby devices will be completed and a list will be displayed. Highlight the TeleNav GPS option and press OK to continue.

7. Addresses

This section discusses the variety of ways you can select a previously entered address, enter a new one, or use a Business or Airport Address. This information is presented here since the techniques for setting addresses are used throughout TeleNav.

Address Selector

TeleNav presents a list of options for you to choose from when a) setting a destination address, b) setting an origin address, c) defining the center of a displayed map, or d) anchoring a Business Finder search. These options include: a) using an airport’s address, b) entering an address from the keypad, c) verbally dictating an address to an automatic voice recognition system, d) using the address of a business, e) using a Recent City, Recent Stop, or a previously stored Location. One or more options may be omitted from the Address Selector list depending upon the application context.

Recent Addresses

Recent Addresses are addresses used recently for navigation, directions, business finder searches, or mapping. When the 24-item capacity of the list is exceeded, the newest stop pushes the eldest off the list. When a stop in the list is used within TeleNav, it is promoted to the head of the list.

Press Menu and select “Refresh” to pull in any addresses you entered on the www.TeleNav.com website Preplanning feature.

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Recent Cities

The Recent Cities list is automatically extracted from the Recent Stops. Selecting a recent city transfers the city and state to the Address Input form so all you need to do is add the street address.

Keying in an Address

The form allows you to specify a street address as, “123 Johnson St”, or an intersection as “Johnson at Main”. Note the use of AT or AND in an intersection specification.

If you select a Recent City using the Address Selector, the selected city and state information are transferred to the form allowing you to quickly add a new street address.

NOTE:

TeleNav uses standard 2-letter USPS abbreviations for states. When this page opens, the last used USPS code is shown.

Press Menu and select Help to get more information for each row in this form. Use the stylus or the navigation keys to advance down or up the rows of the form.

Calling in an Address

Below is a sample of what you will hear and say when using the Voice Address Input method:

TeleNav prompt> Welcome to TeleNav! Powered by Televigation. Say the city and state you want like San Francisco, California.

Your response> Arlington, Texas

TeleNav prompt> I heard Arlington, Texas. To change this say GO BACK. Say the street you want like WILSON AVENUE, or say Highway and the route number like Highway 405.

Your response> Oak Street

TeleNav prompt> I heard Oak Street. To change this say GO BACK. Say the street number or say INTERSECTION to name a cross street.

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Your response> 1620

TeleNav prompt> I heard 1620. To change this say GO BACK.

<pause>

TeleNav prompt> Address entered. Please launch TeleNav on your phone

After the Voice Address Input System has completed its dialog with you, it will advise you to launch the TeleNav application, and then it will hang up.

The recognition system may reply back with an incorrectly recognized input. When this happens, simply say, “Go Back”, and repeat the data entry. The voice system may advise you that a street number is out of range and provide the proper range of numbers for you to use. Provide a number that is within the range or nearest the end of the range that you are sure is valid. If you say Intersection and then provide a crossing street name, the voice system may advise you that the streets you provided do not actually cross and allow you to change either street name, or both street names. Select the name you want to change by saying it, and then provide the correct name.

NOTE:

Simply dictate the numbers as prompted, or key in your mobile phone number followed by pressing “#”, and your TeleNav PIN followed by pressing “#”.

NOTE:

If caller ID is not working, the Voice Address Input System will ask you for account number and PIN.

If you are already on a voice call, this feature will be disabled.

Using an Airport as an address

Click on Airport in the Address Selector. There is one input field that can be used for the airport code, such as IAD for Dulles International, airport name, location city or market city prefix.

If you enter “NEW” in the field and click Submit, the next page will display a list of airports in NEW York City; NEWark, NJ; NEW Orleans; etc, as well as airport names containing “New”. You simply highlight the one you want, and tap on it or click the center key.

Business Address

See the section regarding the Biz Finder feature for more detailed information. To use the Biz Finder to set an address: a) specify the search point or area first, b) decide whether you want to search by Category or Business Name, c) navigate through the categories if you selected Category search until you have reached the list of matching businesses, d) select a specific business, and e) display a list of options. You can select to save the address, or use it in the current application context. For example, if you are trying to get a Map, you can use Finder to get a business address, and then get a Map around that address.

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Recorded Locations

The Locations list appears to be similar to the Recent Stops list when it is displayed. Waypoints are entered using the mark feature in TeleNav GPS Tools, and from Maps. When the 20-item capacity of the push down list is exceeded, the eldest element on the list is removed when the new element is added. When Locations are deleted from the list, the list is compressed. Locations are not derived from knowledge of a street address, but Recent Stops and Favorites are.

Address validation

Once you have entered the street address or selected the crossing street name, TeleNav will check to see if the address you entered can be found. This checking makes sure that: a) the address (door) number you entered is within the range of assigned numbers for the named street and b) when crossing street names are provided, the streets do actually cross. If either condition is false, or the address is too new to be found in the mapping database, the server will send a message to your handheld requesting you to correct the provided information. For example:

Web address entry

Go to the TeleNav website, and log in using your account number and PIN. Then select preplan my trip, maps or driving directions. Type in the address you want to go to and click on the submit link. The address will be

validated and appear in the list of addresses further down the web page. Preplan puts these addresses directly into the list available to your phone. Maps and Directions have links that allow you to selectively pick addresses that you want to appear in your phone’s TeleNav address list the next time you use TeleNav and select Refresh Recent Stops.

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8. Using TeleNav

The TeleNav Menu

The TeleNav Menu selections are a) Navigation, b) Biz Finder, c) Map, d) GPS Tools, e) Preferences, and f) Support. You Exit TeleNav from this menu by pressing the Exit button. You can return to TeleNav Home using the Menu key from elsewhere within TeleNav.

Navigation and Directions

If the handheld is not registered, upon attempting to use this service, you will be directed to the registration process described above.

Upon entering Navigation, the destination Address Selector form described above appears first. You select, find, or enter an address, and are taken to the destination address confirmation screen.

On the trip confirmation screen you can change the route origin or you can change the route type (fastest, shortest, avoid highway, prefer highway or pedestrian.)

When you are ready to get the route select Go.

The first option is “Current Location”, and the second option is “Somewhere else”.

Selecting the first option invokes the Navigation function using your current location determined by getting a GPS fix as the origin. There will be brief activity to get an up-to-the-minute GPS location fix, followed by a network transaction while the handheld sends the fix and destination address to the TeleNav servers that respond with the routing data.

Selecting the second option takes you to the origin Address Selector so you can pick, find, or enter the origin address. (These screens are shown above).

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GPS Origin Refinement

If are using GPS Navigation and you are in a parking lot or similar area where your location does not exactly map to a specific street, you may see a pop-up that shows TeleNav’s best estimate of which street you are on, and allows you to change it. If you elect to change the starting street, a list of neighboring streets will be presented, and you can make an alternate selection from the list. If you do nothing, the first pop-up will disappear after a few seconds.

NOTE: If you are not sure of the street you’re on, simply start driving. TeleNav will revise its estimate of your location, and provide you with a new route if needed.

Guidance Instructions

Within a few seconds, TeleNav will contact the TeleNav server, obtain an optimal route to your destination, and

display the first instruction telling you how to start your trip from your current location.

NOTE: Unless you are moving, GPS will not provide TeleNav with your direction of travel. If this is the case, the first few guidance instructions may be incorrect since TeleNav may make an incorrect assumption. However, once you start moving, TeleNav will learn your direction of travel and provide a corrected set of guidance instructions.

Depending on the route view being displayed, navigation direction screens have slightly different content as explained below. The large main turn type icon indicates which way and how aggressively you should turn when you reach the intersection.

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Moving Map View

With Moving maps turned on in Preferences (as is the default view), you will see a map and a highlighted route during your trip. The map is oriented so that the segment you are on will be drawn upward from the bottom of the screen so that you do not have to deal with a confusing North-oriented view. The main turn icon is fitted on the right as shown below.

Name of the street you will turn onto

Distance to the next turn and turn direction

Direction of travel

Miles to destination

GPS signal strength

Name of the street you are on

To switch between the different route views during navigation, simply press the Menu key and select the view you wish to see, as shown below. You can change the default route view in the preferences menu.

Eventually, you will see the destination arrival screen. This screen will show you how far it is to your destination and whether it is on the left or right side of the street or road.

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Next Turn View

When the next turn view is turned on you will see an arrow indicating your direction of travel. When a turn along your route is upcoming the arrow will change indicting the turn distance and direction. When the next turn along the route almost immediately follows the turn indicated by the main turn icon, a second turn icon appears where the speed and heading information is shown below.

Route Summary View

When the route summary view is turned on your will see a list of upcoming turns, the distance to each turn and the street to which you are turning to, similarly to a route view generated by most websites offering driving directions.

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Audio Guidance Tones

TeleNav delivers guidance tones as you drive. A guidance tone will be heard shortly after making a turn, provided that there is time to deliver it and the preparatory tone that follows. The preparatory audio tones will be heard no less than 30 seconds before reaching a turn, and the action tones will be heard no less than 10 seconds before reaching the turn. The preparatory audio guidance tones may not be heard if the distance to go only allows time for the action tones. The lead-time for the audio guidance tones is increased proportionally to your driving speed to allow more time for changing lanes on freeways than on surface streets.

Miss a turn?

Whenever you miss a turn, turn the wrong way, turn too early or too late, or otherwise get off the planned route to your destination, TeleNav will automatically create a new route to your desired destination and an audio tone will announce that you have been given a new set of instructions. If you realize you have gotten off the route, just keeping going. TeleNav will detect your “departure” and calculate a new route to get you back on track.

Please note that it can take between 15 to 30 seconds for TeleNav to update your route. If during this process you also make deviations from your current route, TeleNav will probably have to contact its servers for another new route. Rerouting uses data, so it is advisable for you to try to stay on the route. Since TeleNav GPS Navigation requires your carrier’s network, if you are off route and outside of the carrier’s coverage area, you must return to the coverage area for GPS Navigation to work again.

Static Route and Map Summary Modes

If you specified “Somewhere else” while on the trip confirmation page and entered in a different origin address there will be brief activity message displayed when the directions are downloaded.

A static route view will then be displayed, similar to the route summary view shown above. To view a map summary of your trip press the Menu key and select Map Summary.

NOTE: The map summary mode is only available when accessing static routes.

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Biz Finder

Select Biz Finder and use the Address Selector screen, and perhaps the Address Input screen to help TeleNav determine where you want to search.

Once you have picked a point or an area, you can search for businesses, gas stations or for gas by price.

A business search requires entering part of the business name, selection of a category, or both.

Business Name Only

Enter at least 2 letters of the business name in the first row of the form, highlight the next line that reads, “Any”, and press the Search button to start the search.

In this context, “Any” means any business beginning with the name above.

If you have selected the “Any” category and left the name field blank, you will be asked to enter at least 2 letters of the business name prefix. In this example, “sta” was entered as part of the business name.

Category Search

Do not enter any part of the business name in the first row of the form. Scroll down to one of the nodes of the category tree. Press the “+” or click right on the nav button to open the node exposing its branches. The indicator on the left will become a “-“ as is shown for “Restaurants” in this example. Any listed branch that is preceded by a “+” can be expanded as well to expose lower level detail. Any listed category that is not preceded by a “+” is a leaf category that has no lower level break out. The first leaf listed will be “Any” allowing you to look for any business in the branch category above. Highlight a leaf category of your choosing, and press the Search button to start the search.

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Name and Category Combined

You can perform a brand name search that is restricted to category. Enter part of the business name in the first row of the form. Scroll down to one of the nodes of the category tree. Click on category to open the node exposing its branches. Any listed branch that is preceded by a “+” can be expanded as well to expose lower level detail. Any listed category that is not preceded by a “+” is a leaf category that has no lower level break out. The first leaf listed will be “Any” allowing you to look for any business in the branch category above. Highlight a leaf category of your choosing, and press Search to start the search.

Example:

Enter “sta” as the business name, scroll down to “Dining”, and click. Select “Coffee/Café”, and press Search to search for any Coffee/Café beginning with “sta”.

Picking a Business

If the search succeeds, you will be presented with a list of businesses that are near the search point, or within the search area you specified. For searches conducted around a point, the mileage (as the crow flies) from the point to the business is included.

If the search fails, a pop-up will be presented showing that nothing was found, and you have the option of accepting an expanded area search. If you do not act, the search will be expanded automatically. Searches do not expand beyond 24 km/15 miles from the initial reference point.

After you highlight and pick a specific business from the list of matches, you will see a Business Detail screen that shows: a) the name of the business, b) the street address, c) the phone number, d) the distance from the search point, and e) optionally more information about the business.

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Press the Menu button for the options that are: 1) drive to the address, 2) save the business address for later, 3) call it using your phone (requires a calling plan) or 4) obtain a map around the business location.

If you Save It, the address is added to the Recent Stops list. If you Map It, you will be presented with a map of the area surrounding the business address. The Call it feature is only present if a phone number is shown on the details page.

If you choose Call it, the phone number will appear on your phone’s calling screen, and then the call will be placed. When the call ends, you will be returned to the Business Detail screen. The calling option will not be available if you are already on another call.

Maps

This service will obtain and present a map around a selected or newly entered address. The Address Selector screen shown above is used to start the process of selecting an existing address, or entering a new one.

If you choose Current Location there will be brief activity while TeleNav employs GPS to determine your location.

After you have selected or entered an address, there will be brief activity while the handheld obtains the map from the TeleNav servers.

The displayed map is always oriented with North towards the top of the screen. When you move (pan) or zoom, there may be brief activity to fetch the updated map.

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GPS Tools

If you select GPS Tools from the main menu, you will be taken to the GPS Tools submenu.

You can make a choice by selecting an item. Otherwise, press Back to return to the main menu.

Compass

If you choose Compass, you will see a display similar to a nautical compass. More correctly, it actually displays course over ground, the direction you are traveling if you are moving. The screen also provides current latitude, longitude, and speed. Using the main menu Preferences, you can select the format of the speed as miles per hour or kilometers per hour.

If no GPS data is available, “No GPS” appears instead of latitude and longitude.

Press Back to return to the GPS Tools submenu.

Record Location

This menu option allows you to mark and label your current location for future reference. If you choose Record Location, there will be brief activity to determine the GPS position, and then you will need to enter a label.

After the location is saved, you will be returned to the GPS Tools menu.

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View Locations

This menu option allows you to view a map of the locations that you have saved for future reference. Highlight the location that you wish to view and select it, there will be brief activity to download the map.

Use the zoom bar on the right to zoom in and out of the map. The default zoom level is set to 4, the zoom level ranges between 1 and 8. Use the navigation keys to move the location cursor, moving the cursor off the map will cause the map to pan to that location.

TIP: When viewing the map select the Menu key to look up the location address or select the ‘drive to cursor’ option and begin a new trip to your recorded location.

Deleting Recorded Locations

The View Locations menu option also allows you to delete the previously recorded locations that you no longer wish to save. Highlight the location you want to delete then press the Menu key. Select delete from the menu list and verify that you wish to delete the selected location.

NOTE:

There is no provision for recovering

an unfortunate deletion!

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Preferences

If you select Preferences you can:

• Set the displayed Distance units to either feet and miles or kilometers and meters.

• Set the Route type to fastest or shortest, using or avoiding highways or select pedestrian routes.

• Turn the Backlight Always On or ON at Turns.

• Set the Bluetooth GPS device

TeleNav GPS

Support

The content of the Support screen is shown on the screen below.

TIP:

Have questions about TeleNav? We have answers! TeleNav Customer Care is available 24 hours a day,

seven days a week. For Customer Care, dial toll free 888-353-6284.

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Activity Messages

Whenever the TeleNav application on your handheld needs server assistance, it uses your carrier’s data service. While it is using data service, other services such as SMS messaging, and conventional cellular will not be available. Typically this interruption of other services will last no more than 20 seconds. When TeleNav is using data service to contact the TeleNav servers, it will present a message like: a) Reading GPS…, b) Waiting …, c) Sending …, d) Receiving…, e) Logging in…, f) Personalizing …, g) Loading … and h) Storing ...

Taking an Incoming Call

When your handheld receives an incoming call ring, it will ring, and display a screen that allows you to take or ignore the call. If you take the call, TeleNav will be exited. After the call, you will need to launch TeleNav and begin again. If you decide to ignore the call the application will continue as is.

NOTE: When TeleNav briefly uses the carrier’s data network, incoming calls may be blocked.

Exiting TeleNav

If at anytime you wish to exit TeleNav, press the Applications button on your Treo keypad or press the Exit button located on the main menu screen. If you are working within one of the submenus, press the Back button until you reach the main menu, then press Exit.

9. The TeleNav Web Site

Using the features described below requires you to log into the website using your mobile phone number (TeleNav account number), and TeleNav PIN. When you log in, you will be taken to the Account Management page.

Account Management

Within Account Management, you will find links that allow you to change your e-mail address and PIN and set your home and work addresses.

Preplanning

Click the Preplan My Trip link to enter new addresses for use within TeleNav on your phone. You can also use this page to remove addresses you no longer need. After you use website preplanning, be sure to use Refresh Recent Stops on your phone so that TeleNav can learn about the changes.

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Customer Service

If you need to reach customer service, you can use the Contact Us link on the right side of the web page after signing in, or send e-mail to care@telenav.com. You can also call us at 888-353-6284 (toll free) for most service issues.

If you need to migrate your TeleNav account to a different phone number, please call technical support at 888-353-

6284. For security reasons, you cannot perform this change unassisted.

10. Error Conditions

Account Not Found

You do not have a valid TeleNav account. Visit www.TeleNav.com to order TeleNav or contact TeleNav Customer Care at 1-888-353-6284.

Account Cancelled

You do not have a valid TeleNav account. Visit www.TeleNav.com to order TeleNav or contact TeleNav Customer Care at 1-888-353-6284.

Invalid Login

Your account number is your 10-digit mobile phone number beginning with area code. Your PIN is a 4-digit number you assign. If you have forgotten your PIN, call TeleNav Customer Care at 1-888-353-6284.

Please input password

You must provide a four digit personal identification number (PIN) along with your mobile telephone number to log into TeleNav.

Please input phone number

You must provide your mobile telephone number to log into TeleNav.

Password needs 4 digits

You must provide a four digit personal identification number (PIN) along with your carrier mobile number to log into TeleNav.

Phone number needs 10 digits

Enter the entire 10 digit phone number, not prefixed by 1.

Your account has expired

You do not have a valid TeleNav account. Order TeleNav by visiting www.TeleNav.com or by calling TeleNav Customer Care at 1-888-353-6284.

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Account in use

Someone has attempted to fraudulently use your account. You will need to change your PIN, and attempt to log in again.

Trial Expired

The trial period for your account has expired. Order TeleNav by visiting www.TeleNav.com or by calling TeleNav Customer Care at 1-888-353-6284.

No GPS Data

Place the Bluetooth GPS in an area that has a good view of the open sky, and then try to use TeleNav again after exiting and restarting it.

GPS Signal Weak

If the Bluetooth GPS signal reception is weak due to shadowing within the vehicle or due to buildings, trees, overpasses, etc., validation will fail, producing a screen that will advise you that the GPS signal is weak and you should move to an open area. It is suggested that you move to an area with a clear view of the sky, and then click “RETRY”. If you’re still having problems you can still driving directions by pressing the NONGPS key while the GPS receiver is trying to determine your current location as the origin point.

TeleNav Not Available

If you get an advisory message that TeleNav is not available, you should EXIT the TeleNav application, and then restart it. If the problem recurs, it may be due to a temporary TeleNav server outage.

TeleNav Encountered An Error

TeleNav is having technical problems with the specific request you made. This can be due to an address that it cannot find, or mapping data that does not allow routing from where you are to where you want to go. In this case, try to use a nearby address.

Unable to generate a route

TeleNav could not generate a route between the two endpoints of the route. This may be a temporary error if you are using GPS to establish the origin. In rare cases it is due to errors in the map data around the destination.

11.

11. FAQ’s

11.11.

How do I increase or decrease the backlighting?

The backlight levels can be controlled from within TeleNav’s Preferences.

Why do I need the carrier’s data service?

The data plan allows you to access nationwide routes, maps, and Finder content from the TeleNav servers using the data communication features of your handheld. These services are different from your cellular airtime. To order a data plan from your carrier, please contact their customer support directly.

Does TeleNav use up my voice plan minutes?

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TeleNav uses data to provide the navigation function. Using data does not use any of your voice minutes. However, calling the Voice Address Input System does use about 75 seconds per address entered, and this includes the Voice Call feature internal to the TeleNav application.

How accurate is the GPS?

GPS accuracy can range from 20m to 100m, however most of the time the GPS is accurate to less than 50 meters.

What is ideal GPS environment?

The GPS requires an open, clear view of the sky. Buildings, covered parking areas, tunnels and dense foliage can cause the GPS receiver to be unable to locate itself or have an extended initialization time (time to first fix).

If you are parked in a covered parking lot or near a tall building, it is recommended that you move into an open area and then begin to use the TeleNav service.

How do I know that the GPS has a signal?

The TeleNav application on your handheld will alert you if the GPS does not have a valid signal. If this happens, move to an area where there is a clear view of the sky so the receiver can hear the GPS signals from space.

Why does the GPS not work near buildings and other tall objects?

The GPS uses satellite signals from space to find out where it is. Therefore it needs a clear view of the sky. Tall buildings and other objects that block the receiver’s view to the sky make it infeasible to determine your location. Sometimes the satellites are not overhead but near the horizon; in these cases the GPS must have a clear view of the horizon.

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12. Customer Support

Send an e-mail with your questions or comments to the appropriate company’s Customer Service Department, or enter a comment through the website. We monitor your e-mails and will promptly reply to your inquiries.

Technical Support

T: 888-353-6284 or 88-TeleNav-4 (toll free) care@telenav.com www.telenav.com

13. TeleNav Services Warranty

The content and Java application services provided by TeleNav is provided “as is” and “as available” without warranties of any kind, either expressed or implied, including but not limited to any warranties of merchantability or fitness for particular use, or non-infringement. You acknowledge that your use of the TeleNav service is at your sole risk and you agree that the service and the information provided are without warranty of any kind by TeleNav.

TeleNav does not warrant the availability, accuracy, completeness, currentness or reliability of the services available from TeleNav, or the service itself, unavailability, errors, omissions or inaccurate data may result from unreliable data, due to equipment failure or other technical problems beyond the control of TeleNav, and TeleNav does not warrant the services in any respect due to such circumstances beyond its control.

Although certain information provided to you by TeleNav may be obtained or compiled from sources TeleNav believes to be reliable, TeleNav cannot and does not guarantee the accuracy, validity, kindness or completeness of any information made available to you for any particular purpose. Under no circumstances, including negligence, will TeleNav or any of its affiliates, directors, officers or employees, or any third party be liable for any direct, indirect, incidental, special or consequential damages that results from your use or your inability to use the services. You acknowledge that this limitation applies to all content information or other services available from TeleNav, and whether or not TeleNav has notice of the possibility of such damages, and whether or not to circumstances giving rise to such damages may have been within the control of TeleNav.

Some states do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In those states, liability is limited to the fullest extent allowed by law

By using the service, you agree to indemnify TeleNav and its parents, subsidiaries, affiliates, officers and employees and hold them harmless from any and all claims and expenses, including reasonable attorney’s fees, asserted third party due to, or arising out of your use of the service and the site.

TeleNav Inc.

2975 San Ysidro Way Santa Clara, CA 95051 www.telenav.com

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Telenav Verizon Supported Devices User Manual v4.1

Specifications and Main Features

Frequently Asked Questions

User Manual