Telenav Scout User Manual v1.0

User’s Guide v1.0
GPS Navigation Suite for:
Windows Phone 8 Devices

Copyright

© 2012 TeleNav , Inc. All rights reserved. TeleNav is a trademark of TeleNav, Inc. No part of this manual may be reproduced, transmitted, copied, or stored in any storage medium, for any
purpose, without prior written consent from TeleNav, Inc. TeleNav, Inc. hereby grants the right to download one copy of this manual onto a hard drive for personal use. This manual is copyrighted and contains proprietary information that is subject to change witho ut notice. For more inf ormation, visit www.telenav.com
© 2006-2012 TomTom. All rights reserved. This material is proprietary and the subject of copyright protection and/or database right protection and/or other intellectual property rights owned by TomTom or its suppliers. The use of this material is subject to the terms of a license agreement. Any unauthorized copying or disclosure of this material will lead to criminal and civil liabiliti es.
Revision History
Version Date Released Description of Changes Author
5.8a 11/9/2012 Initial Release. Daisy Luu
.
1.0b 5/30/2013 Version correction to v1.0. Daisy Luu
© 2012 TELENAV, INC. PAGE 2 OF 74

Table of Contents

1. Welcome...........................................................................................................................................................6
2. Safety and Legal Notices...............................................................................................................................7
3. Data Service Options......................................................................................................................................7
4. Device Controls...............................................................................................................................................8
5. Tips on Using GPS..........................................................................................................................................9
6. Launching Scout.............................................................................................................................................9
7. Scout Menu Overview...................................................................................................................................11
7.1 Main Menu.............................................................................................................................................11
7.1.1 Drive To Menu ...............................................................................................................................12
7.1.2 Search Menu..................................................................................................................................12
7.1.3 Maps & Traffic Menu......................................................................................................................13
7.1.4 Tools & Extras Menu.....................................................................................................................14
8. Drive To Menu................................................................................................................................................14
8.1 Resume Trip..........................................................................................................................................16
8.2 My Favorites..........................................................................................................................................16
8.3 Recent Places.......................................................................................................................................17
8.4 Address – Typing In..............................................................................................................................17
8.5 Address – Speaking In..........................................................................................................................18
8.6 Business................................................................................................................................................19
8.7 Airports ..................................................................................................................................................19
8.8 Intersection............................................................................................................................................20
8.9 City.........................................................................................................................................................20
8.10 Navigation Options (Getting Route Screen)........................................................................................21
8.10.1 Edit Origin..................................................................................................................................22
8.10.2 Edit Destination.........................................................................................................................22
8.10.3 Edit Route Style.........................................................................................................................22
8.11 Initial Driving Directions ........................................................................................................................22
8.12 Moving to the Nearest Street................................................................................................................23
8.13 Navigation Guidance Tones.................................................................................................................23
8.14 Audio Replay.........................................................................................................................................23
8.15 Miss a Turn?..........................................................................................................................................23
8.16 Navigation Views...................................................................................................................................24
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8.16.1 3D Moving Map.........................................................................................................................25
8.16.2 2D Moving Map.........................................................................................................................25
8.16.3 Route Summary........................................................................................................................27
8.16.4 Traffic Summary........................................................................................................................27
8.16.5 Map Summary...........................................................................................................................29
8.16.6 Search Along.............................................................................................................................30
8.17 Re-routing Options................................................................................................................................31
8.17.1 Manual.......................................................................................................................................31
8.17.2 Avoid Ahead (Audio Detour).....................................................................................................32
9. Search Menu..................................................................................................................................................33
9.1 Search Options .....................................................................................................................................33
9.1.1 Search by Category.......................................................................................................................34
9.1.2 Sorting Options ..............................................................................................................................34
9.1.3 Define a Location...........................................................................................................................36
9.2 Most Popular Category.........................................................................................................................37
9.3 Sponsored Results................................................................................................................................38
9.4 Map Results ..........................................................................................................................................39
9.5 Search for Gas by Price........................................................................................................................40
9.6 Reviews and Ratings............................................................................................................................41
9.6.1 Read Reviews................................................................................................................................41
9.6.2 Submit Your Own Rating...............................................................................................................42
10. Maps & Traffic Menu.....................................................................................................................................43
10.1 Map Menu Options ...............................................................................................................................45
10.2 Check Traffic.........................................................................................................................................46
10.3 Saving a Map Point as a Favorite........................................................................................................46
11. Tools & Extras Menu.....................................................................................................................................48
11.1 Weather.................................................................................................................................................48
11.2 My Stuff..................................................................................................................................................49
11.2.1 My Favorites..............................................................................................................................50
11.2.2 Category....................................................................................................................................51
11.2.2.1 Create New Category.........................................................................................................52
11.2.2.2 Delete or Rename a Category...........................................................................................53
11.2.3 Recent Places...........................................................................................................................54
11.2.4 Commute Alerts ........................................................................................................................55
11.2.4.1 Create New Alert ................................................................................................................55
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11.3 Movies ...................................................................................................................................................56
11.3.1 Search Movies...........................................................................................................................57
11.4 Preferences...........................................................................................................................................58
11.4.1 General......................................................................................................................................59
11.4.2 Navigation..................................................................................................................................59
11.4.3 Navigation Audio.......................................................................................................................60
11.5 About .....................................................................................................................................................60
11.5.1 About Scout...............................................................................................................................60
11.5.2 Support Info...............................................................................................................................61
11.5.3 Your PIN Number......................................................................................................................61
11.5.4 Feedback...................................................................................................................................61
11.5.5 Cancel Subscription..................................................................................................................61
11.5.6 Terms of Use.............................................................................................................................62
12. Suspending Scout.........................................................................................................................................62
12.1 Making a Phone Call from Scout .........................................................................................................62
12.2 Taking an Incoming Call.......................................................................................................................62
12.3 Calendar and E-mail Events.................................................................................................................63
13. Changing your PIN number.........................................................................................................................63
14. Exiting Scout..................................................................................................................................................65
15. The Scout Website........................................................................................................................................66
16. Error Conditions............................................................................................................................................67
17. FAQs ...............................................................................................................................................................69
18. Customer Support.........................................................................................................................................73
19. TeleNav Services Warranty..........................................................................................................................74
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1. Welcome

The Scout™ application on your device uses GPS position determi nation techno logy and access to your carrier’s data network to provide you with driving direction s and a host of ot her services, includ ing:
GPS navigation that gives you turn-by-turn directions to any destinatio n address in the Unit ed States
and Canada. If you miss a turn or get off-track, Scout will cal culate a new rout e for you.
Different ways to enter one or more destination addresses: keying or speaking into the device, or
entering them on the www.scout.me Driving Directions from that origin address to the selecte d destination add ress.
Audio and visual traffic alerts while driving or viewing m aps, as well a s traffic rerouting capabil ities to
minimize delays on your trip (traffic is only available in the U.S. ).
A Search feature that allows you to find businesses or points of inte rest near your current location or
another location that you choose. You can read ratings and reviews fo r busines ses and easily call the business that you have found to check on the availability of an item or to make a reservation. You can navigate to the business location now or save the ad dress for later u se.
Sponsored Points-of-Interest search results that offer merchant revi ew, deals, and restaurant menus
(depends on availability).
website. Optionally, you can input a remote origin and re ceive
Maps of the area around your current location or anothe r location that you choose. Yo u can pan the
map (adjust left, right, up, or down) and zoom in or out. Maps and points-of-interest are frequently updated for accuracy, at no additional charge to yo u.
The ability to select a point on a map to save as a Favori te or get driving di rections to that point.  A Weather feature to view current weather co nditions, as wel l as a 7-day forecast, fo r a location that
you choose.
The ability to set up alerts for your daily commute and view any traffic incident s on the map of th e
route.
A Movies feature to search for movies based on location or theaters.  The ability to set Daytime or Nighttime colors for your map or navigation screens. You can a lso set this
to “Auto” for automatic color adjustme nt throughout the day.
The ability to personalize your application preferences by selecting U.S. customary or metric distance
units, navigation prompts, and so on.
You can also use many of Scout’s features on the www.scout.me Planning) and using the Search f unction to find b usinesse s such as rest aurants, hotel s, and gas stat ions. You can also use the Scout website to add an address to your My Favorites list, and m anage your My Fav orites and Rece nt Places lists.
website, such as getting driving directions (Route
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2. Safety and Legal Notices

Please read this section carefully before u sing Sc out
TeleNav will not accept any responsibility whatsoever for accidents resulting from fail ure to observe common sense precautions. Your personal judgment, traffic regulation s, and common se nse must alway s take preceden ce over any driving direction produced by Scout.
WARNING: Keep your eyes on the road.
It is your responsibility as the vehicle operator to keep your eyes on the road and be an alert driver at all times, ESPECIALLY when the vehicle is moving. The vehicle operator should not be distracted by the application displays, audible cues, or manually interacting with the controls. When you need to enter dat a on your device usi ng the keypad or study the display, please do so while the vehicle is parked, not while in motion. Should your ability to drive responsibly be decreased, please tu rn off the device.
WARNING: Install the equipment safely .
If you are using a device mounting kit, make sure that it does not obscu re your vision. You m ay wish to charge the device while using Scout. If so, make sure the charging cable does not interfere with any of the vehicle controls.
WARNING: Drive safely and use common sens e.
The vehicle operator’s personal judgment, traffic regulation s, and common se nse must alway s take precedence over the instructions provided by Scout.
It is your responsibility as the vehicle operator to drive safely, observ e all traffic rule s, and above al l use your own personal judgment while driving. If you feel that a ro ute suggested by the n avigation softwa re instruct s you to perform an unsafe or illegal maneuver, places you in an unsafe situation, or routes you into an area which you consider unsafe, do not follow the instructions.

3. Data Service Options

The Scout application that you install on your device req uires a means of accessing the p ublic Internet, whi ch is typically provided by your carrier’s data network.
The Scout application communicates wit h the Scout servers t o get routing, maps, and p oints of interest via you r carrier’s data network. You do not need to purchase addition al data service s if you already have a data o r email services plan for your device. However, if y ou do not already have a data or email service s plan, you must ord er one from your carrier so you can use the S cout applicatio n.
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4. Device Controls

The following graphic shows the control bu ttons for a device ru nning Windows 8. Y our own device m ay vary slightly. For the Scout application, most functions are ac cessed from the devi ce’s touch-screen. Scout can be viewed in either Portrait or Landscape mode s.
Audio volume
Power button
Back key
Windows Menu
Search
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5. Tips on Using GPS

In order to get information for navigation, devices are equipped with a GPS receiver that uses signals from satellites orbiting the earth. If this is your first GPS device, the following tips will help you get started.
When using GPS, make sure you are outside with a clear view of the sky and no buildings or trees are
in the way.
Remain stationary to acquire the initial GPS signal before you start your journey.  The time to acquire the first GPS signal of the day may take up to 2-3 minutes, so please be patient.  Keeping your device powered on will help make getting subsequent GPS signals much faster during
that same day.

6. Launching Scout

The Scout application that resides within y our device requires a subscription from you r wireless carri er and means of accessing the public Internet. Scout comes pre-loade d on your device.
1. On the device’s Main Menu, choose the Scout application.
2. After starting Scout, the splash screen will appear for a few seconds.
Scout App
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3. The first time you launch Scout, you will see the Welcome screen. You will be asked for your email address and to agree to the T erms of Use.
4. Enter your phone number on the Registration screen.
NOTE: You can create a scout.me account on www.scout.me
. The scout.me website allows you to access web features and sync ce rtain features to your device, such as your Favorites.
5. The next screen will ask you to select a subscription type.
During your first use of Scout, the phone will downloa d graphical co ntent needed to build the displays. The time it takes to complete the download depends on wireless data connection.
When Scout is using data service to contac t the Scout servers, it will present a message such as: a) Reading GPS, b) Waiting, c) Sending, d) Receiving, e) Logging in, f) Personalizing, g) Downlo ading, and h) Stori ng.
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Scout may ask if your current location can be used for map and navigation purposes. If you decline, the application will not be granted the permission to get GPS fixes, so the map and navigation featu res may not work.
6. Choose Allow to continue using the app.

7. Scout Menu Overview

This section gives you a brief overview of the Scout men us.

7.1 Main Menu

The Scout Main Menu options are:
Drive To
Search
Maps & Traffic
Tools & Extras
You can return to Scout Home by using the Back key when viewing any other screen in the application.
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7.1.1 Drive To Menu

You can select a variety of ways to get driving directions to a destinati on.
The Drive To Menu options are:
Resume Trip (if you have previously interrupted a navigation sessi on)
My Favorites
Recent Places
Address
Business
Airport
Intersection
City
Select one of these menu items or use the Back key to return to the S cout Main Menu.
See page 14
for more information on how to use the Drive To menu.

7.1.2 Search Menu

The Search menu provides you with a few different ways to find the a ddresses and phone numbers of businesses such as restaurant s, hotels, and ga s stations.
The Search Menu options are:
What – Type in a search keyword
Category – Select from th e search categorie s available.
NOTE: You can change your Search location aft er selecting a bu siness by choosing “Where” when the “Search Fo r” screen appea rs.
See page 33
for full details on this feature.
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7.1.3 Maps & Traffic Menu

This option shows you a map of your current location.
Choose the New Map
Your Current Location
A Favorite Place
A Recent Place
An Address you type or speak in
A Business you type or speak in
An Airport you type or speak in
An Intersection you type or speak in
A City you type or speak in
See page 43
for full details on these features.
icon to view a map of:
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7.1.4 Tools & Extras Menu

The Tools & Extras menu gives you options for settin g your preferences and other features:
Weather
My Stuff
Movies
Preferences
About
See page 48
for full details on these features.

8. Drive To Menu

There are several ways to get driving directions to a de sired location.
1. Select Drive To from the Scout Main Menu. Then select one of the Drive To menu options.
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2. Use the Search option on the Scout Main Menu and search for a Point of Interest. Then Drive To that location.
To use the Drive To menu, do the following steps:
3. Choose “Drive To” from the Scout Main Menu.
4. Choose one of the following options from the Drive To menu as shown in the illustration to the right and discussed b elow.
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8.1 Resume T rip

This option appears if you have previously interrupted a navigatio n session. Your destination and route settings are saved if you exit navigation while on a route so that you may easily resume the trip later. The settings for a paused trip will clear if you begin a new route.

8.2 My Favorites

Favorites are places that you have saved in the past so y ou can quickly access them. Many Scout users save their home and work addresses as a Favorite so they can easily reuse the addresses later. For more i nformation on saving o r deleting favorites, see “My Favorites” under the Tools & Extras menu o n page
.
50
If your Favorites list gets very large, it may be easier to use t he Find functi on to find your desired Favorite. To use the Find function, ent er one or more alphanumeric characters in the Find field. As you type, the closest m atch(es) will appear at the top of the list.
Choose a Favorite in the list for navigation directions.
The following options show up in your Favorit es folder:
Received Addresses – This folder cont ains addresse s that other Scout user s may have sent you.  Folder Icons – These are the Favo rite categori es that you have creat ed. These folders contain the
Favorites that you have saved to those categorie s.
Heart Icons – These a re the individual Fav orites that you have saved.
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8.3 Recent Places

Recent Places are addresses used recently for navigation di rections. When an address in the list is used within Scout, it is promoted to the head of the list.
Choose a Recent Place in the list for navigation dire ctions.
If you have a large Recent Places list, it may be easier to us e the Find functio n to find your desi red Recent Place. To use the Find function, enter one or more alpha numeric charact ers in the Find text box. As you type, the cl osest match(es) will appear at the top of the list.

8.4 Address – Typing In

Enter a street address by typing in the appropriate field s.
1. On the Drive To menu, choose Address.
2. Type in a street address. Partial entry (5 or more letters) is okay for the street name. You can also leave the Address field blank and just type in a city and state or zip code to use the address of the city’s center. As you enter characters, nearby cities or addresses that you have recently visited will be automatically suggested. To save time, you can select the suggestions before you finish typing.
3. Choose Done
Scout checks to see if the address that you entered can be found. Scout prompts you to modify the address if the address is too n ew to be found in the m apping database or if the street number cannot be found for some other reason; for example, if the street number does not exist. Scout may also suggest an add ress closest to the range of your entry.
when you are finished.
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8.5 Address – S peaking In

Instead of typing in your address, you can directly speak in your entry.
1. On the Drive To menu, choose Address, Business, Airport, Intersection, or
City. Then choose the Speak It icon
2. Follow the voice prompts to dictate your address. The prompts will vary, depending on the menu from which you accessed the “S peak It” opti on.
3. Tap the End key when you are finished. The matching address is then displayed on your screen for confirmation.
.
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8.6 Business

Scout offers a full national business directory. You can fi nd the addresses an d phone numbers of businesses such as restaurant s, hotels, and ga s stations. Search by typing in a keyword or by choosing a category in the extensive directory.
Scout searches for your chosen business around your current location, but you can change the search origin by choosing the “Where” fi eld in the “Sea rch For” screen.
See the Search Menu section on page 33
See “Address – Speaking In” on page 18 Business.
for more details on this feature.
for more details on how to dictate a

8.7 Airports

Quickly find airports by Airport Code or City Name. In the Airport screen, type the three-letter abbreviation of the airport, or ty pe the
whole name of the airport. Airports closest t o your current location are shown on the screen. As you type, matching airports will be sugg ested. You may select one of the suggestions to save yourself keystrok es.
See “Address – Speaking In” on page 18 Airport.
for more details on how to dictate an
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8.8 Intersection

Enter an intersection by typing in the appropriate fields.
1. On the Drive To menu, choose Intersection.
2. Type in two cross streets. You can also leave the Street fields blank and just type in a city and state or zip code to use t he address of the city’s center. A s you enter characters, nearby cities or intersections th at you have recently viewed or visited will be automatically suggested. To save time, you can select the suggestions before you finish typing.
3. Choose Done
4. Scout checks to see if the intersection that you entered can be found. Scout prompts you to modify the name of the intersection if on e of the streets doe s not exist, if the streets do not cross, or if the address is too new to be found in the mapping database.
See “Address – Speaking In” on page 18 Intersection.
when you are finished typing.
for more details on how to dictate an

8.9 City

Enter a city by typing in the appropriate fields.
1. On the Drive To menu, choose City.
2. Type in a city for directions to the city’s center. As you enter characters, nearby cities will be automatically suggested. To save time, you can select the suggestions before you finish typing.
3. Choose Done
4. Scout checks to see if the city that you entered can be found. Scout prompts you to modify the name of the city if it cannot to be foun d in the mapping database.
See “Address – Speaking In” on page 18
when you are finished typing.
for more details on how to dictate a City.
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8.10 Navigation Options (Getting Route Screen)

Scout assumes that you want to start from your current location, but you can edit your route.
After you select a Drive To location, the Getting Route screen appears. Choose a field to edit if you would like to make any changes.
NOTE: You can also make adjustments to you r route in Tools & Extras menu >> Preferences >> Navigation.
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8.10.1 Edit Origin

Choose the Origin field on the Trip Confirmation screen t o select a new sta rting point for the trip.

8.10.2 Edit Destination

Choose the Destination field on the Trip Confirmation scre en to select a ne w ending point for t he trip.

8.10.3 Edit Route Style

Choose the Route Style field on the Trip Confirmation screen to edit your route style:
Fastest – This default Route Style finds the fastest driving route.  Shortest – This Route Style may or may not take more time to d rive but it shows you the shortest
distance.
Prefer Streets – Use streets instead of highways if possib le.  Prefer Highway – Use highway s instea d of streets if po ssible.  Pedestrian – Find walking directions.
NOTE: The “Pedestrian” route style may m ake your walking rout e easier, for example by allowing you to take advantage of going the wrong way down one way stre ets. As alway s, use your common sense to determi ne the safety of any route.
After you choose one of the above options, you will see a screen where you can select what to avoid on your route.
NOTE: This screen does not appear if you sel ected “Pedest rian” as your Ro ute Style.

8.11 Initial Driving Directions

Within a few seconds of selecting a Drive To location, S cout calculates wh at it believes to be an opt imal route to your destination and tells you how to sta rt your trip.
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If you are not moving, Scout may not know your direction of travel, so the first few driving direction s may be incorrect since Scout may initially make an incorrect assumption. However, once you start moving, Scout learns your direction of travel and provides an update d set of driving directions.
For more information about navigation views, see page 24
.

8.12 Moving to the Nearest Street

If you are not directly on a street, for example you are in a larg e parking lot o r driveway, you will see a screen that shows Scout’s best estimate of where you are with guidance on how to move to the first street.

8.13 Navigation Guidance Tones

Scout delivers spoken audible directions a s you drive. A Preference setting determines wh ether street name s are included in the messages or not. Enabling street names increases packet data usage.

8.14 Audio Replay

If you wish to hear an updated informational message fo r the current route segm ent, simply tap t he Turn icon or the Speaker icon
.

8.15 Miss a T urn?

Whenever you miss a turn, turn the wrong way, tu rn too early or too l ate, or otherwise get off the planned ro ute to your destination, Scout automatically creates a new route to your desired de stination, audibly anno unce, “Rerouting,” and give you a new set of instruction s.
If you realize you have missed a turn or have otherwi se gotten off the route, just keeping driving. S cout detects yo ur current location and recalculates a new set of drivi ng direction s to get you back on tra ck.
It may take approximately 15 to 30 seconds for Scout to update your route. If during this process you make additional deviations from your current rout e, Scout may have to contact its serv ers for another n ew route.
Since Scout requires access your carrier’s network, if you are off route and outside of the carrier’s cove rage area, you must return to your carrier’s cov erage area in order f or Scout to recalculate your route.
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8.16 Navigation Views

The default navigation view is 3D moving maps, but you may wish to use the 2D Map instead. You can change the default navig ation view in Tools & Extras >> Preferences >> Navigation >> Moving Maps (see page 59 more information).
In the navigation screen, select from the options along th e bottom to change navigation views. See the table on page 26
.
for
To repeat an audio prompt during navigation, tap the Tu rn Speaker
When you arrive at your destination, press Back to ret urn to the Scout Main Menu.
icons.
or
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The View menu has the following options:

8.16.1 3D Moving Map

A 3-dimensional map with turn icons (default). This view allows you to see how the road ahead is organized, similar t o the
perspective of a bird flying above the route. You ca n see the route to yo ur destination as a blue overlay on one of the road s with white tria ngles leading you in the correct direction. Orange arrows mark any upcoming turn s.
The name of the street you are currently on is displayed at the b ottom of the screen. About two minutes before the next turn, the street name changes to the one you will turn onto. If you set this option in Tools & Extras >>P references >> Navigation >> Moving Maps to “3D Maps with 2D View at Turns," the 3D Map will change to 2D view at a turn to help you better visu alize the turn.
(Audio)
“Accident 10.9 miles ahead on US 101 at Lawrence Expressway; 1 lane closed. Tap the traffic alert to avoid.”
When you are viewing moving maps during navigati on and have set T raffic Alerts to “On” in Tools & Extras >> Preferences >> Navigation, a Traffic Alert icon will appear at the lower corner of the map if there is an accident less than 15 miles ahead of your current route. You will see the distance along the route until the accident and hear an audio warn ing.

8.16.2 2D Moving Map

NOTE: You can set either 2D Map or 3D Map view a s your default in the Tool s &
Extras >> Preferences >> Navigation menu (see page 59 Directional Heading compass to switch bet ween views duri ng navigation.
The 2D view allows you to see how the road network is organized, similar to the perspective of a cartograph er lookin g down on a map.
The name of the street you are currently on is displayed at the bottom of the screen. About 2 minutes before the next turn, the street name changes to the one you will turn onto.
When you are viewing moving maps during navigati on and have set T raffic Alerts to “On” in Tools & Extras >> Preferences >> Navigation, a Traffic Alert icon will appear at the bottom-right corner of the map if there is an a ccident less than 15 miles ahead of your current route. You will see the distance along the route until the accident and hear an audio warning.
In 2D
and 3D moving maps, you can zoom in or out by using the pinc h action on the screen. Yo u can also pan the map up, down, left, and right by sliding your finger along the screen. You may see a small network activity indicator comprised of two arrows in the upper right corn er of the display when you chan ge map scale fa ctor. If you pan out of the current route, the map will snap back to the current route after 15 seconds with no click activity.
). You can also select the
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The content on the 3D Moving Map navigation view is explained bel ow.
Next turn
Name of the street you
will
turn onto
Estimated Time of Arrival and
Upcoming
distance traveled
cross-street
Directional heading
Name of the street you are on
Search for
View Route Summary
businesses along route
View Traffic Summary
View Map Summary
The following table explains the graphics you will find on the various navigation screens.
Icons on Navigation Screens
Route Summary
Traffic Summary
Map Summary
Search Along Route
Drive To (go back to navigation screen)
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8.16.3 Route Summary

A text listing of every turn for this navigation session from your starting l ocation to your destination along with mini turn i cons.
Tap on a segment to hear the audio for that segment.

8.16.4 Traffic Summary

Displays overall delay from traffic, a summary of i ncidents o n the route, and the average speed for each segment where available. You can choose any line to view more details.
Below is an explanation of what you will see on the T raffic Alert screen:
Incidents (triangle icon s) Total numbe r of remaining incident s
directly along the route. The color of the triangle i ndicate s incident severity:
Color Severity
Green Normal traffic flow, no
incidents Yellow Only Minor incidents Orange At least one Majo r incident,
no severe incidents Red At least one Severe incident
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Delay – Total time delay caused by traffic conditions, or the sum of de lays on each segm ent.
NOTE: Delay refers only to the route currently shown.
MPH/KPH – Average spe ed on that road segment.
NOTE: This is not the dista nce from the ori gin but the length of ea ch road segment.
Street – The street or highway name of the road segment.  Dist – Distance until next turn.
NOTE: “N/A” is displayed for segments without traffi c flow information (u sually local streets) o r segments farther than 200 miles away.
If you select an incident line, you can view the details. Below is an ex planation of what you will see on the Traffic Detail screen:
Delay – The additional time it will take to travel the segm ent as
compared with the time it would take if traveling at the posted speed.
Travel Time – Estimated time it will take to travel the segment.
Slowest Speed – Slowest speed observed on the segment.
Average Speed Bar – Average speed of a segment on a scale of 0
to the maximum-posted speed for that segment.
Incident Detail – Each incident is displayed with the f ollowing:
-Incident icon color-coded by severity
-Location
-Additional comments
NOTE: If there is no flow information for a segm ent, the Average Spee d bar on the Details page is grayed out.
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8.16.5 Map Summary

The entire route from your starting l ocation to your destin ation is drawn on a m ap, complete with the latest traffic alerts and tr affic flow information. Th e route is displayed as a blue line connecting the Start and Finish fl ags. When avai lable, tap on the traffic alert icons to read traffic details.
Highways and major roads with traffic flow informati on are color-coded by speed in each direction of travel:
Speed Road Color
> 50 mph Green 30 – 50 mph Yellow < 30 mph Red Unknown Grey
1. Choose the Traffic icon to toggle between hiding and showing traffic (depends on availability).
2. Use the finger-pinch action to zoom in and out of the map. Slide your finger along the screen to pan the map.
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8.16.6 Search Along

Use the Search menu to find the desired locations alo ng your navigation route. For example, find every Mexican restaurant on you r route betwe en San Francisco and Sacramento. This also displays ho w many miles off your route ea ch restaurant is. Select a place from the Search Along list to get d riving directions from your current location to the place.
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8.17 Re-routing Options

8.17.1 Manual

While you are in a navigation session, you can choo se to manually re-route t o avoid traffic congestion.
1. During navigation, choose “Traffic Summary.”
2. Choose a line with an incident to view its Traffic Detail screen. The following options are available:
Minimize All Delays – Reroute to minimize traffi c delays for the
entire current route.
Avoid Segment (This opti on appears in the Detail s screen wh en you
have selected a traffic incident line to view) – Reroute to avoid the selected segment.
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3. The Suggested Route screen shows the proposed new route, outlining the original (blue) and suggested route (green ).
Choose Accept to start navigation to the n ew route. Press the Back button to cancel and go back to t he Traffic Summary
screen.

8.17.2 Avoid Ahead (Audio Detour)

When you hear an audio warning about a traffi c incident durin g your navigation session, you can re-route to avoid congestion ahead.
1. During navigation, an audio warning sounds to alert you to traffic inci dents along your route. An alert icon appears on t he map, showing severity and distance to the incident.
(Audio) “Accident 10.9 miles ahead on US 101 at Lawrence Expressway; 1 lane closed. Tap the traffic alert to avoid.”
2. Tap the traffic alert. The “Getting New Route” progress bar appears, and the application automatically calculates a ro ute to avoid all inci dents withi n a 15-mile range. When you hear the audio prompt, “Ne w Route,” the ne w route will be shown on your navigation session. The traffic alert icon will disappear from the screen.
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9. Search Menu

The Search menu provides you with a few different ways to find the a ddresses and phone numbers of businesse s such a s restaurants, hotels, and gas statio ns. You can also find WiFi spots for Internet access a nd parking lot s or garages.
If the search succeeds, you will be presented with a list of businesses that are near the search point, or within the search area you spe cified.
Once you find what you are looking for, you can get audi ble and visual drivi ng or walking directions, view a map of the location, or save t he location to y our Favorites list.
You can Speak In the search by choosing the “Spea k It” option Search menu. See “Address – Speaking In” on pa ge 18
for more information.

9.1 Search Options

To use the “Type It” Search feature, do the following step s:
1. From the Scout Main Menu, select Search.
2. You have the following search options:
Keyword – Type in a sea rch keyword  Category – Choose a search category
from the
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9.1.1 Search by Category

Select a search category from the tree. Click on the Expand or Collapse arrows to show or hide category det ails. The “Any” choice means any bu siness in that particular category.

9.1.2 Sorting Options

After you choose a category, a list of nearby results will be displayed. These results will be ordered by “Relevance,” which is a combination of best match and distance. Make a selection from the list.
You can choose More on your Search Category.
Map All – View the search results on a map (see Page 39
details).
Sort by Relevance – This is a combination of nea rest distance and
most popular.
Sort by Rating – Display the busine sses with the high est reviews at
the top. See “Submit Your Own Rating” on Page 42 information.
Sort by Distance – Sort the list by proximity to the search point’s
current location.
Sort by Popularity – Sort the list by the numbe r of points they have
received (see “Most Popular Category” se ction on page 37
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for list sorting options. The options may vary based
for more
for more
for an
explanation of how popularity is calculated ).
The Results screen appears with details about yo ur selection. Dependi ng on availability, som e search results also contain a description of the business, sp onsored d eals, and menus (for re staurants). Below are the details of the Search Details screen.
Name and address of the business
Rating (tap to rate)
Distance from
User-submitted reviews (tap to
the search point
read)
Phone number,
en available
wh (tap to call)
Get driving
ctions
dire
View map re
sults
Save to favorites
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9.1.3 Define a Location

Scout assumes that you want to start navigation from your current location, but you can change your Search origin when the “Search For” screen a ppears.
1. In the “Search For” screen, choose the “Where” field.
2. The Search Near screen appears. Select a place to conduct your search.
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9.2 Most Popular Category

You can search for the most popular food/coffee places.
1. In the Search screen, expand the Food/Coffee category and choose “Most Popular.”
2. The Most Popular search results screen displays items that are frequently given higher star ratings. By default, results are sort ed by the number of points they have received (popularity). Items with no points or negative points are not displayed.
Popularity is calculated by the user-generated ratings, av eraged by con sidering the scores of the ratings and the number of users that h ave rated the lo cation. A location accrues points based on how many sta rs it is given by Scout user s. When a location consistently achieves above-av erage ratings, its pop ularity count increases. Negative ratings lower the popu larity count of the locatio n.
See “Reviews and Ratings” on Page 41
for more information.
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9.3 S ponsored Results

1. Icons next to business names indicate that more information is available in the Details screen.
2. The Sponsored Results (Details) screen shows business details and descriptions. The tabs you see may vary, dependin g on what is avail able for the business.
Browse any deals or promotions that the business may be offering.  View menus for restaurant searches.
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9.4 Map Results

You can view your search results plotte d on a map.
On the Map Results screen, choose 1-9 to center o n a certain locati on.
Choose the business summary toolbar at the to p to view the details
screen.
Choose the Previous
Search Results list.
Choose the Find Me icon
location if you have panned the map.
Choose the Show Traffic icon
Points of interests are ordered based on how they we re sorted on the Search Results page. If sorted by distance, the #1 point of interest is the on e closest to the search location. If sorted by rating, the #1 point of interest i s the one with the highest rating.
If you are viewing the Map Results screen from the Addres s Details screen, the search result number for that point of interest i s highlighted by default. For example, if you are looking at the second search result and choose “Map It” from the menu, the second result appears in the center of th e page.
Use the finger-pinch action to zoom in and out, and slide your finger along the screen to pan. Zooming out may allow you to view more results on the page.
or Next arrows to scroll through the
to center back on your current
for traffic information.
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9.5 Search for Gas by Price

You can search for the cheapest gas prices aroun d your current lo cation or another location that you specify.
1. Choose Search in the Main Menu.
2. In the Search screen, choose “Gas By Type.”
3. Choose “Any” to search all categories, or choose a fuel grade.
4. The Search Results screen displays with a list of gas stations sorted by price. Choose
for sorting options.
5. Choose a gas station to go to its Details screen. From there, you can call the business (if phone number is available ).
6. Choose the selections on the Menu Save the location to your Favorites.
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to Drive To, Map, or

9.6 Reviews and Ratings

Locations with star ratings next to them indicate those for which you can view other people’s reviews (eith er editorial or individual user review). You can also submit yo ur own rating for this lo cation, indicat ed by the number of stars (the range is from 1 to 5).

9.6.1 Read Reviews

1. In the Search Results screen, select a location.
2. In the Details screen, choose “Reviews.”
NOTE: This option is not available if the business currently does not h ave any reviews written yet.
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3. A summary of all the reviews is presented on the next screen. Select a line to read the full review.

9.6.2 Submit Your Own Rating

1. In the Search Results screen, select a location.
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2. In the Details screen, select the stars.
3. In the Rate This screen, select a rating from 1 to 5. Your rating will be averaged with other users’ ratings and wi ll affect the location’ s popularity points.
NOTE: If you choose to rate a location that you have alre ady rated, the original rating is displayed by default. If you submit a modified rating, the old rati ng is excluded from the average and replaced wi th the new rating, and th e number of reviews remains the same.

10. Maps & T raffic Menu

There are several ways in which you can view a map an d traffic information:
1. From the Maps & Traffic option in the Scout Main Menu. A map of your last known location is automatically displayed when you choose this option. To view a ma p of a different a rea, choose the New Map icon
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.
2. From the “Map It” option for any location that you have found using the Search directory.
For example, from the Scout Main Menu, select Search. Once y ou have found yo ur desired locatio n, choose the Map icon
for the location that you found.
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10.1 Map Menu Options

The following graphic shows how you can i nteract with a map:
Center back on your current location
View/hide traffic conditions for your current route
Search for points of interest in the area
View another map for a location that you choose
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10.2 Check Traffic

In the Maps & Traffic menu, you can also check traffic co nditions a round a certain area.
1. Select “Maps & Traffic” on the Scout Main Menu.
2. The map of your last known location appears. By default, traffic alerts, as well as traffic flow information, are then sho wn on the map.
NOTE: You can zoom in or out using the pinch action. Zoom levels range from 1 (closest) to 9 (farthest). If no traffic information a ppears on the m ap, try zooming out to show a larger area. Traffic flow information will only appear for large roads such as high ways. Slide your finger a long the screen to pan the map. When you zoom or pan, there may be brief activity to fetch the updated map.

10.3 Saving a Map Point as a Favorite

You can save a point you select on the map as a Favorit e.
1. While viewing a map, press-and-hold an area until the Address Detail screen appears with the closest mapped intersection.
NOTE: You can also get driving directions to the a ddress by choo sing the Driv e To icon
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.
5. Choose the Save icon and enter details for the location on the Create Favorite screen.
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11. T ools & Extras Menu

The Tools & Extras menu gives you options for settin g your preferences and other features as described in the following sections.

11.1 Weather

Check the weather conditions for your current location or for another location that y ou select.
1. Go to Tools & Extras >> Weather.
2. The weather condition for your current location is displayed at the top. You can also see the weekly forecast.
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3. Choose Change Location to view weather for another locati on.

11.2 My Stuff

The My Stuff menu in Tools & Extras allows you to manage your Fav orites and Re cent Places. You ca n also set up Commute Alerts for traffic warnings on your commute.
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11.2.1 My Favorites

You can view your Favorites or create new ones i n this screen.
Create New Favorite – Choose the
sign to select a new
address to mark as a Favorite.
Received Addresses – This folde r contains addresses that other
Scout or TeleNav users have shared with you. You can del ete favorites from this category, but the category itself may not be deleted or renamed.
Individual Favorites – These are rep resented by the he art icon.
Select a Favorite for additional options:
The graphic below shows the interactions on a Favorites detail scre en.
Rate the business
Call the business
Get driving
ctions
dire
Plot location on map
Edit the name,
ress, or
add category where the favorite is located
Delete the Favorite from the list
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11.2.2 Category

This option allows you to organize where a location should be store d.
1. In Tools & Extras >> My Stuff >> My Favorites, chose an individual Favorite from the list.
2. Choose the Edit icon
in the Details screen.
3. On the Edit Favorite screen, choose “Category.”
4. On the Select Category screen, check the category folder in the list to add the location to the folder. You may select as many categories a s you would like.
5. Choose the Save icon
and then Submit on the Edit Favorite screen.
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11.2.2.1 Create New Category
1. In Tools & Extras >> My Stuff >> My Favorites, ch oose an individual Favorite from the list.
2. Chose the Edit icon
in the Details screen. The Edit Favorite screen
appears.
3. Choose the Category field.
4. On the Select Category screen, choose the Add icon
.
5. On the next screen, enter a category name and choose Submit
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.
11.2.2.2 Delete or Rename a Category
You can delete or rename a category th at you have created in My Fav orites (the d efault “Received Addres ses” category, which stores addresse s other users m ay have shared wit h you, cannot be delete d or renamed).
1. Choose Tools & Extras >> My Stuff >> My Favorites.
2. Press and hold down on a category that you want to rename or delete and choose an option in the pop-up.
3. You have the following delete options:
Category Only – Delete just the category. All favorites will be moved
out of it and appear on the Favorites screen.
Category & Fav orites – Delete the category and all f avorites in it.
This deletes the favorites in this category only. If a favorite is also saved under a different category, this action doe s not delete it there.
Cancel – Close the pop-up a nd go back to the My Favorit es screen.
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11.2.3 Recent Places

You can manage your Recent Places in this scre en. Choose the Sy nchroni ze
icon
Delete All
to pull in any addresses you saved in the scout.me web site, or choose
to clear the list.
NOTE: To delete an individual Recent Place, press-an d-hold the Recent Place until a pop-up appears, and then choose the Delete option.
Choose a Recent Place in the list for the following option s:
Call – Call the business by choo sing the phon e number (if there is a
phone number listed with the Recent Place).
Drive To – Get driving directions to this location.  Map It – Plot this location on a map.  Save as Favorite – Save the address to your Favorites list.  Delete – Delete the Recent Place from the list.
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11.2.4 Commute Alerts

You can set up traffic alerts (20 maximum) for frequent commutes. Get a text message or an email that gives you traffic information and e stimated delay time for the route that your specify.
1. Go to Tools & Extras >> My Stuff >> Commute Alerts.
2. A list of the alerts you created are displayed in the order they were created. Tap on an alert to edit it.
Choose the Synchronize icon
with the scout.me website.
Choose the Add icon
to add a new Commute Alert.
to sync your Commute Alerts
11.2.4.1 Create New Alert
To set up a new commute alert, do the followi ng:
1. Go to Tools & Extras >> My Stuff >> Commute Alerts and choose the Add icon
2. In the Commute Alert screen, fill out the following information:
.
Route Name – Assign a name for the rout e (e.g., “Home to Work”).
Maximum 15 characters. If you do not assign a name, the street address of the origin will be used as default.
Time – Set a time to trigger the alert.  Origin – Select a location for your starting point (default is your
current location).
Destination – Select a location for your ending point.  Frequency – Select Once, Daily, Weekly (sel ect a specific day of the
week), Mon-Fri, or Weekends.
Notification – Select Text Message or Email to be notified of your
Commute Alert. Email must first be confirmed.
3. Choose the Done icon
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when you are finished.

11.3 Movies

Click Tools & Extras >> Movies to browse available movies, show times, and theaters.
Where – Select a location for the search.  When – Select a date for the se arch.
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11.3.1 Search Movies

On the Movies screen, choose the Done icon to see a list of available movies and their rating.
1. Click on a movie to view more information. A list of nearby theaters showing the movie is included, along with show times.
2. Choose “More Info” to read movie description and to purchase tickets via your device’s web browser.
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11.4 Preferences

You can set personal preferences in the P reference s menu.
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11.4.1 General

In Tools & Extras >> Preferences >> General, you can edit the following:
Name – Edit your name here.  Region –North America.  Language – English. This is th e language used for screen l abeling
and audio prompts.
Distance Units – Miles/feet or kilometers/meters.  Map Colors – Daytime, Nighttime, or Auto. Nighttime colors have
greater contrast to let you better see the navigation scree n in the dark. Choose “Auto” to have the navigation maps automa tically switch between Daytime and Nighttime colors.
Initial Volume – Choose from Very Soft, Soft, Normal, Loud, or Very
Loud. You can adjust the volume while you are using Scout, but thi s preference controls the initial volume.

11.4.2 Navigation

In Tools & Extras >> Preferences >> Navigation, you can edit the following:
Route Style – Fastest, Shortest, Prefer Streets, Prefer Highway, or
Pedestrian. By default, all routes are “Fastest ” to minimize traffic delays. You can choose “Ask me each trip ” for a reminde r pop-up each time you choose navigation.
Avoid – Select what to avoid on your route: HOV (Carpool) lanes,
Tolls, and Traffic Delays. You can make multiple sel ections.
Moving Maps –2D Moving Map s, 3D Moving Maps, or 3D Maps with
2D view at turns. Choose one to use as your default duri ng navigation.
Backlight – Controls the backlight on the devi ce when Scout i s
running.
Traffic Alerts – On or Off. If this feature is on, audio and visual traffic
alerts will appear on the 2D or 3D Moving Maps scree n if there is a traffic incident on the route ahead.
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11.4.3 Navigation Audio

In Tools & Extras >> Preferences >> Navigation Audio, you ca n edit the following:
Settings – Full Audio, Instructions Only, or No Audio. “Instructions
Only” will announce only directional turns and not street name s.
Guide Tones – This determine s the voice with which the navigation
audio is announced.

11.5 About

Find important information about your Scout account such a s the version numb er you are using and your PIN. You can quickly find contact information for Scout Customer Supp ort or offer your feed back for the appli cation.

11.5.1 About Scout

This menu option shows the exact version of Scout th at is on your device. Knowing t he exact version of yo ur software may be helpful if you ever have to call Scout Technical Support.
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11.5.2 Support Info

Find contact information for Scout Customer Suppo rt here. Once you are on th e Support screen, you can choose the phone number to quickly call Cust omer Support, or view additional supp ort information from y our device’s Internet browser.

11.5.3 Your PIN Number

View your PIN number. Your PIN is used to log into “My Scout” at www.scout.me for pre-planning.

11.5.4 Feedback

TeleNav is always striving to give you the best user ex perience. The F eedback menu give s you the following options so you can give us your feedback about how S cout is working for you.
Usefulness – High, Medi um, or Low  Frequency – Daily, Weekly, Monthly, or Less Often (less than month ly)
Speed – Was the speed of S cout’s response time F ast, Average, or Slo w?
Most Used – Drive To, Search (Directory), Maps & Traffic (View Maps), or Tools & Extras
Overall Rating – High, Medium, o r Low
Choose the Submit Occasionally, you may also be asked to provide fee dback after a navigation session is finished. To opt out of future
feedback surveys, simply check the box, “Do not a sk me for feedba ck after trips. ”
icon to send us your feedback.

11.5.5 Cancel Subscription

Cancel your Scout subscription directly from your device without having to call into Customer Support. You can continue using the application until your next billing cycle. You will be asked to fill out a brief survey on your reason fo r cancellation.
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11.5.6 Terms of Use

Choose this option to access Scout’s full term s of use from you r device’s internet b rowser.

12. Suspending Scout

12.1 Making a Phone Call from Scout

You can Call In to a location that you have found in a Search such as a resta urant, a hotel, or a store. Simply choose the phone numb er listed.

12.2 T aking an Incoming Call

When you are using Scout and your device receive s an incoming ca ll, your phone rin gs and disp lays a screen that gives you the option to Answer the call or Ignore the call.
If you ignore the call, Scout resumes and contin ues with the function t hat you were using before the call came i n. If you answer the call, Scout will be operating but “suspended.” After the call, Scout shoul d resume from its
suspended state. If you are navigating and have gott en off the route, Sco ut will say “Rerouting” and obtain a ne w route for you.
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12.3 Calendar and E-mail Events

When a scheduled calendar event occurs, or an e-mail m essage arrive s while you are using Scout, a pop-up notification will appear similar to that shown on the right. You can interact with the Calendar or e-mail event by dismissing it o r placing it on snooze.

13. Changing your PIN number

1. In an Internet browser, go to the Scout Pre-Planning website at www.scout.me.
2. Enter your phone number and PIN to log in.
3. Click the Profile tab and choose “Change PIN.”
4. Enter your current PIN number and your new PIN number.
5. Click Save.
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NOTE: You can find your current PIN number by selecting Tool s & Extras >> About >> Your PIN Number:
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14. Exiting Scout

To exit the Scout application, press the Back key () on your device when viewing the Scout Main Menu.
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15. The Scout Website

To access the general Scout main website, go to www.scout.me . Access such features such as:
Route planning for a trip by entering th e starting and destination add resses (thi s does not updat e
information on your device).
The Search directory for finding restaurants, motels, stores, gas stations, etc. You can also get addresses,
phone numbers, maps, and directions.
Add an address and save it to the My Favorites list on your device. The next tim e you launch the S cout
application on your device, the new address will appear in your My Favorites and Recent Places lists.
NOTE: Favorites created on the website will only show up in your My Fa vorites list on t he device after you choose the “Sync” option on the Favorites page within Scout.
Manage addresses in your My Favorites and Recent Place s lists (both of whi ch update informati on on your
device). These lists can grow to an unlimit ed length. You ca n also delet e addresse s you no long er need.
Manage an independent Web address book (saved to y our Web address boo k only, not saved to y our
device).
Update your personal information including your home and work a ddresses and y our email add ress.
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Change your PIN number.  Contact Customer Support.
If you need to migrate your Scout account to a differe nt phone numb er, please call Scout Customer Suppo rt at 1-888-353-6284. For security reasons, you cannot perform this change unassisted.

16. Error Conditions

Account cancelled
Your Scout account has been cancelled. Contact Scout Customer Support at 1-888-353-6284.
Account not found
You do not have a valid Scout account. Contact Scout Customer Support at 1-888-353-6284.
GPS signal weak, Cannot get GPS signal, or No GPS data
Move to an area where your device has a clearer view of the sky and can still connect with your dev ice. Please note that some car windshields that ha ve heat-reflective coati ngs may reduce the qua lity of the GPS signal. Y our device should announce when you have adequate GPS signal again.
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Low battery
The GPS will not work if the device’s battery charge level is below about 15%. Starting with a f reshly charged standard battery, we have used Scout for around 4 hours before it beca me necessary to connect the ch arging cable. If you get a low battery warning, connect a charging ca ble as soon as possible. In some case s, you may need to wait a while f or the battery to become sufficiently charged so that the GPS receiver will work.
Network signal weak
If the carrier network signal is weak, move to an area where reception is better and try the function that requires network access again.
Scout encountered an error
Scout is having technical problems with the specific request that you ma de. This can be due to an address t hat it cannot find, or mapping data that does not allow routing from where you a re to where you want to g o. In this case, try to use a nearby address.
Scout not available
If you get an advisory message that Scout is not available, exit the application and then re -launch it. If the problem recurs, it may be due to a temporary server outage.
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Unable to generate a route
Scout could not generate a route between the two endpo ints of the rout e. This may be a tempo rary error if you have a weak GPS signal when establishing the o rigin, but may be due to erro rs in the map data in the a rea around the destination.

17. FAQs

Why do I need the carrier’s data serv ice?
The data plan allows you to access nationwide rout es, maps, and Places co ntent from the Scout se rvers using t he data communication features of your device. These services a re different from your cellular airtime. To order a data plan, please contact your wireless carrier.
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How long after I apply for the data serv ice until I can use my Scout app?
With data, you should be able to start using the S cout applicati on right after it has b een downloa ded.
How many devices can I install Scout on with my account?
There is no limit of how many of your devices on whi ch you can install Scout. To access Scout on different devices, simply install the app and then log in with your scout.me User Name and Password that you are a sked to create the first time you launch Scout. However, you can only use Scout’s p remium features (voi ce-guided, turn-by-tu rn navigation, automatic reroute when a turn is missed, etc.) on one dev ice at a time.
Does Scout use up my voice plan minutes?
Scout uses data to provide its navigation functions. Using data does not use any of your voice minutes. Ho wever, if you call a business from within the Scout app, you will be incurring voice minutes.
How do I increase or decrease the voice promp t volume?
Speaker volume can be controlled with the volume butt ons on the si de of the device.
How do I control the backlighting?
The backlight can be controlled from within Scout’s Tools & Extras menu >> Preferences >> Navigation >> Backlight menu.
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How accurate is the GPS?
GPS accuracy can range from 20m (approx. 65 ft) to 100m (approx. 328 ft). Most of the time, the GPS is accurate to less than 50 meters (approx. 164 ft).
What are ideal conditions for GPS navigation?
Ideally, a device with a GPS receiver needs a clear view of the sky, star ting from about five to ten de grees above the horizon. Solid or massive obstructions can redu ce accuracy or block GPS signal s, and may cause extended initializatio n time (time to first GPS fix). Common obstructions include tall buildings, covered parking lots, tun nels, trees, and t errain features.
If you are parked in a covered parking lot or near a tall building, it is recommended th at you move to an open a rea and then begin to use Scout.
Why does GPS not work near buildings and other tall objects?
Your device requires signals from GPS satellites in order to wo rk, so it needs a clear view of the sky. Dense materials (such as concrete, rock, steel, heavy wood), tall buildings, terrain features (like mountain s, ridges, and cliffs), a nd large trees can block or degrade GPS signals a nd may make it impo ssible to det ermine your location.
GPS satellites are not always immediately overhead and could be anywhere i n the skies at any tim e, even low on t he horizon; however, there are enough satellites in orbit so that four or more will be in view of your device if not blocked by large objects, terrain, or dense materials.
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How do I know that my device is receiving GPS sign als?
Scout alerts you if your device is not receiving GPS signals. If this happens, move to an area where there is a clear view of the sky so your device can receive GPS signals from spa ce.
What happens if I’m using Scout for driving directions and I lose the GPS signal while driving across a bridge or through a tunnel or lose the GPS signal for some oth er reason?
Scout remembers the speed at which you were driving before losi ng the GPS sig nal. Scout continues t o give you driving directions based on an estimate of the projected dista nce that you may have trav eled at your la st recorded rate of speed. Scout recalculates your current position when you regai n a GPS signal and adjusts your drivin g directions accordingly.
What does the speech recognition und erstand?
The recognition is optimized to work best for navigati on related tasks. T he following types of request are recognized:
o Addresses o Points of interest o City, states o Airports o Intersections
How often are your maps updated?
Our maps are updated quarterly.
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I noticed there are stars next to some re staurants I hav e viewed or saved. Ho w is popularity rated?
Popularity is calculated by the user-generated ratings, av eraged by conside ring the scores of the rati ngs and the numb er of users that have rated the location. A location accrues points base d on how ma ny stars it is given by Scout users. When a location consistently achieves above-average rating s, its popularity cou nt increases. Negative rati ngs lowe r the popularity count of the location.
How long are ratings kept?
Ratings and reviews expire after two years.

18. Customer Support

Please contact Telenav directly for general information about your Scout accou nt.
Phone
1-888-353-6284
Website
General Information: www.telenav.com Pre-Planning: www.scout.me
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19. T eleNav Services W arranty

The content and Java application services provided by TeleNav is provided “as is” and “as available” without warranties of any kind, either expressed or implied, including but not limited to any warranties of merchantability or fitness for particular use, or non-infri ngement. You a cknowl edge th at your use of the TeleNav se rvice is at your sol e risk and you agree that the service and the information provide d are without wa rranty of any kind by Tele Nav.
TeleNav does not warrant the availability, accuracy, completeness, currentness, or reliability of the services available from TeleNav, or the service itself. Unavailability, errors, omissions, or inaccurate data may result from unreliable data due to equipment failure or other technical problems beyond the control of TeleNav, and TeleNav does not warrant the services in any respect due to such circumstance s beyond its contro l.
Although certain information provided to you by TeleNav may be obtained or compiled from sources TeleNav believes to be reliable, TeleNav cannot and does not guarantee the accuracy, validity, kindness, or completeness of any information made available to you for any particular purp ose. Unde r no ci rcum stance s, in cludin g ne glig ence , will TeleNav or any of its affiliates, directors, officers or employees, or any third party be liable for any direct, indirect, incidental, special or consequential damages that results from your use or your inability to use the services. You acknowledge that this limitation applies to all content information or other services available from TeleNav, and whether or not TeleNav has notice of the possibility of such damages, and whether or not to circumstances giving rise to such damages may have been within the control of TeleNav.
Some states do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In those states, liability is limited to the fullest extent allowed by law.
By using the service, you agree to indemnify TeleNav and its parents, subsidiaries, affiliates, officers and employees and hold them harmless from any and all claims and expenses, including reasonable attorney’s fees, asserted third party due to, or arising out of your use of the servi ce and the site.
Telenav, Inc. 950 De Guigne Drive
Sunnyvale, CA 94085 T: 408.245.3800
F: 408.245.0238
www.telenav.com
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