Teledex E Series User Manual
E SERIES VoIP
USER GUIDE
For E100IP, E100IPLBY, E100IPTRM, E200IP, E200IPTRM,
E103IP, E103IP RediDock, E203IP, E203IP RediDock
Important Safety Instructions
When using your telephone equipment, basic
safety precautions should always be followed to
reduce the risk of fire, electric shock, and injury
to persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked
on the product.
3. Unplug the product from the wall outlet
before cleaning. Do not use liquid cleaner
or aerosol cleaners. Use a damp cloth for
cleaning.
4. Do not use this product near water—for
example, near a bathtub, wash bowl,
kitchen sink or laundry tub, in a wet
basement, or near a swimming pool.
5. Do not place this product on an unstable
cart, stand, or table. The product may fall,
causing serious damage to the product.
6. Slots and openings in the cabinet and
the back or bottom are provided for
ventilation, to protect it from overheating.
These openings must not be blocked or
covered. The openings should never be
blocked by placing the product on the bed,
sofa, rug, or any other similar surface.
This product should never be place near
or over a radiator or heat register. This
product should not be placed in a built-in
installation unless proper ventilation is
provided.
7. Never push objects of any kind into this
product through cabinet slots as they may
touch dangerous voltage points or short
out parts that could result in a risk of fire
or electric shock. Never spill liquid of any
kind on the product.
8. To reduce the risk of electric shock do
not disassemble this product. Take it to a
qualified service facility if service or repair
work is required. Opening or removing
covers may expose you to dangerous
voltages or other risks. Incorrect
reassembly can cause electric shock when
the appliance is subsequently used.
9. Unplug this product from the wall outlet
and refer servicing to qualified service
personnel under the following conditions:
– When the power supply cord or plug is
damaged or frayed.
– If liquid has been spilled into the
product.
– If the product has been exposed to rain
or water.
– If the product does not operate normally
by following the operating instructions.
Adjust only those controls that are
covered by the operating instructions, as
improper adjustment of other controls
may result in damage and may require
extensive work by a qualified technician
to restore the product to normal
operation.
– If the product has been dropped or the
cabinet has been damaged.
– If the product exhibits a distinct change
in performance.
10. Avoid using a telephone (other than a
cordless type) during an electrical storm.
There may be a remote risk of electric
shock from lightning.
11. Do not use the telephone to report a gas
leak in the vicinity of the leak.
PLEASE SAVE THESE INSTRUCTIONS.
FCC Interference Information
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful
interference.
2. This device must accept any interference
received, including interference that may
cause undesired operation.
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This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses,
and can radiate radio frequency energy and, if
not installed and used in accordance with the
instructions, may cause harmful interference
to radio communications. However, there is no
guarantee that interference will not occur in a
particular installation.
If this equipment does cause harmful interference
to radio or television reception, which can be
determined by turning the equipment off and on, the
user is encouraged to try to correct the interference
by one or more of the following measures:
– Reorient or relocate the receiving antenna
for the radio or television that is receiving the
interference).
– Reorient or relocate and increase the
separation between the telecommunications
equipment and receiving antenna.
– Connect the telecommunications equipment
into an outlet on a circuit different from that to
which the receiving antenna is connected.
FCC RF Radiation Exposure
Statement
The installation of the base unit should allow
at least 20 centimeters between the base
and persons to be in compliance with FCC RF
exposure guidelines. For body-worn operation,
the portable part (handset) has been tested and
meets FCC RF exposure guidelines.
This device must not be co-located or operating
in conjunction with any other antenna or
transmitter. The changes or modifications not
expressly approved by the party responsible for
compliance could void the user’s authority to
operate the equipment.
Industry of Canada Requirements
Note: This equipment meets the applicable
Industry Canada Terminal Equipment Technical
Specifications. This is confirmed by the
registration number. The abbreviation, IC, before
the registration number signifies that registration
was performed based on a Declaration of
Conformity indicating that Industry Canada
technical specifications were met. It does not imply
that Industry Canada approved the equipment.
Before installing this equipment, users should
ensure that it is permissible to be connected to
the facilities of the local telecommunications
company. The equipment must also be installed
using an acceptable method of connection. The
customer should be aware that compliance with
the above conditions may not prevent degradation
of service in some situations.
Repairs to certified equipment should be
coordinated by a representative designated by the
supplier. Any repairs or alterations made by a user
to this equipment, or equipment malfunctions,
may give the telephone communications company
cause to request the user to disconnect the
equipment.
Users should ensure for their own protection, that
the electrical ground connections of the power
utility, telephone lines, and internal metallic
water pipe system, if present, are connected
together. This precaution may be particularly
important in rural areas.
Caution: Users should not attempt to make such
connections themselves, but should contact
the appropriate electric inspection authority, or
electrician, as appropriate.
Notice: The Ringer Equivalence Number (REN)
assigned to each terminal device provides an
indication of the maximum number of terminals
allowed to be connected to a telephone interface.
The termination on an interface may consist
E SERIES VoIP USER GUIDE www.teledex.com 3
of any combination of devices subject only to
the requirement that the sum of the Ringer
Equivalence Numbers of all the devices does not
exceed 5.
REN: Z
For warranty and service in Canada, please
contact:
Williams Telecommunications
5610 Kennedy Road
Mississauga, Ontario, L4Z2A9
Canada
Phone: 905-712-4242
Fax: 905-712-1754
Requirements of Part 15—
FCC Rules
Note: This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses,
and can radiate radio frequency energy and, if
not installed and used in accordance with the
instructions, may cause harmful interference
to radio communications. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does
cause harmful interference to radio or television
reception, which can be determined by turning
the equipment off and on, the user is encouraged
to try to correct the interference by one or more
of the following measures:
1. Move the telephone away from the
receiver.
2. Consult the dealer or an experienced
radio/TV technician for help.
Any changes made by the user not approved by
the manufacturer can void the user’s authority to
operate the telephone.
Requirements of Part 68—
FCC Rules
This equipment complies with Part 68 of the FCC
Rules and the requirements adopted by ACTA.
On the bottom of this telephone is a label that
contains, among other information, a product
identifier in the format US:AAAEQ##TXXXX. If
requested, this number must be provided to
the telephone company. The USOC Jack for this
equipment is RJ11C.
A plug and jack used to connect this equipment
to the premises wiring and telephone network
must comply with the applicable FCC Part 68
rules and requirements adopted by ACTA. A
compliant telephone cord and modular plug are
provided with this telephone. It is designed to be
connected to a compatible modular jack that is
also compliant. See installation instructions for
details.
The Ringer Equivalence Number (REN) is used
to determine the number of devices that may be
connected to a telephone line. Excessive RENs
on a telephone line may result in the devices
not ringing in response to an incoming call. In
most but not all areas, the sum of RENs should
not exceed five (5.0). To be certain of the number
of devices that may be connected to a line, as
determined by the total RENs, contact the local
telephone company. For products approved after
July 23, 2001, the REN for this product is a part
of the product identifier that has the format
US:AAAEQ##TXXXX. The digits represented by
## are the REN without a decimal point (e.g., 03
is a REN of 0.3). For earlier products, the REN is
separately shown on the label.
If this telephone causes harm to the telephone
network, the telephone company will notify you
in advance that temporary discontinuance of
service may be required. But if advance notice is
not practical, the telephone company will notify
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the customer as soon as possible. Also, you will
be advised of your right to file a complaint with
the FCC if you believe it is necessary.
The telephone company may make changes in its
facilities, equipment, operations, or procedures
that could affect the operation of the equipment.
If this happens, the telephone company will
provide advance notice in order for you to
make the necessary modifications to maintain
uninterrupted service.
exchange), and are not intended to be connected
directly to a PSTN line (public switched telephone
network). There are no user-serviceable parts
inside the equipment.
Technical Specifications
DIMENSIONS
4.5” (w) x 8” (l) x 3.63” (h)
WEIGHT
If trouble is experienced with this equipment, for
repair or warranty information, please contact
Teledex at (800) 462-9446. If the equipment is
causing harm to the telephone network, the
telephone company may request that you disconnect
the equipment until the problem is resolved.
There are no user-serviceable parts contained in
this equipment.
Connection to party line service is subject to
state tariffs. Contact the state public utility
commission, public service commission, or
corporation commission for information.
If your home has specially wired alarm equipment
connected to the telephone line, ensure the
installation of this product does not disable your
alarm equipment. If you have questions about
what will disable alarm equipment, consult your
telephone company or a qualified installer.
With handset: 2.0 lbs.
POWER ADAPTER
7.5VDC 300mA Adapter (for cordless HDKIT)
9 VDC 300mA (Pass through adapter for cordless
telephone)
User Guides
If additional User Guides are needed, please go
to www.teledex.com to download the PDF.
Service
When problems arise that cannot be resolved
using this or related documents, please go to
www.teledex.com/support for information about
customer support, technical support, warranty,
and product returns.
This telephone is hearing aid compatible.
These telephone devices are intended for
commercial use only, primarily in hotel guestrooms.
They must be used with a PBX (private branch
E SERIES VoIP USER GUIDE www.teledex.com 5
Statement of Limited Warranty
Teledex product warranty information is available
at www.teledex.com.
Table of Contents
E100IP and E100IPTRM Phone Map .......... 7
E103IP and E103IP RediDock Phone Map ..... 8
E200IP and E200IPTRM Phone Map .......... 9
E203IP and E203IP RediDock Phone Map .... 10
Functions .............................. 11
Standards and Protocols .................. 11
1. Introduction .......................... 12
1.1 Overview of Hardware ............... 12
1.1.1 ............................. 12
1.1.2 ............................. 12
1.2 Overview of Software ............... 12
2. Handset Keys for E Series .............. 13
2.1 Function Table of Keystrokes ......... 13
2.1.1 MWI—Message Waiting
Indication ......................... 13
2.1.2 Call Volume Control ............ 13
2.1.3 Hold Function ................. 13
2.1.4 Redial Function ............... 13
2.1.5 Speed Dial Keys ............... 13
3. Web Browser User Interface to
Configure the Phone ..................... 14
3.1 Login ............................. 14
3.2 Current Status ..................... 14
3.3 Network .......................... 14
3.3.1 WAN Configuration ............ 14
3.3.2 LAN Configuration ............. 15
3.4 VoIP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.4.1 SIP Configuration .............. 15
3.5 Advance .......................... 18
3.5.1 DHCP Server ................. 18
3.5.2 NAT Configuration ............. 18
3.5.3 STUN Configuration ............ 19
3.5.4 Net Service ................... 19
3.5.5 Firewall Configuration .......... 19
3.5.6 VLAN Configuration QoS
Configuration ...................... 20
3.5.7 Digital Map Configuration ....... 21
3.5.8 Call Service ................... 22
3.5.9 Memory Key Programming ...... 23
3.5.10 MMI Filter ................... 24
3.5.11 DSP Configuration/Audio
Settings .......................... 24
3.6 Configuration Management .......... 24
3.7 Update Firmware .................. 25
3.7.1 Update Configuration ........... 25
3.7.2 Autoprovision Firmware
Update ........................... 25
3.8 System Manage .................... 26
3.8.1 Account Manage ............... 26
3.8.2 Syslog Configuration ........... 26
3.8.3 Phone Book .................. 26
3.8.4 Time Set—via Simple Network
Time Protocol (SNTP) ............... 26
3.8.5 MMI Configuration ............. 27
3.8.6 Logout and Reboot System ...... 27
4. Operating Method for Dialing ............ 27
4.1 How to Dial an IP Phone ............. 27
4.2 Set Up the Phone to Register to a SIP
Server ............................... 27
4.2.1 Set the WAN Interface .......... 27
4.2.2 SIP Configuration ............. 28
Reference—Quick Keys ................... 29
Reference—SIP Quick Start to Register
a Single Phone .......................... 30
Program Your Connection Under the
VoIP -> SIP Configuration Screen ......... 30
Speed Dial and OneTouch Message Keys
Are Programmed Under Advance ->
Memory Key .......................... 30
Reset to Factory Default ................ 30
Reference—IP DECT Handset/Base AutoSync
Registration ............................ 31
AutoSync Handset Registration .......... 31
Register Up To 4 Additional Handsets ..... 31
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E100IP and E100IPTRM Phone Map
BASE FEATURES AND CONTROLS
1. Handset
2. Wall mount clip slot
3. Wall mount handset clip
4. Actuator for hookswitch
5. LCD display
6. RJ-45 WAN input (POE)
7. RJ-45 LAN input
8. Ringer volume switch (unused)
9. Menu key (submerged)
While it is not recommended, the Menu
key may be used to program guest service/
speed dial numbers. (Press Menu, then
press the numbers to be dialed, and finally
end by pressing the speed dial key.)
10. Paper faceplate/Plastic overlay
E SERIES VoIP USER GUIDE www.teledex.com 7
11. Enter key (submerged) (unused)
12. Dialpad
13. Volume s (increase) and Volume t
(decrease) keys
14. Message Waiting Indicator (MWI) light
15. 4, 8, 12, or 0 Memory keys
16. Speaker key
17. Microphone
18. Hold key
19. Mute key
20. a/b. Handset coil cord receptacles
21. Redial key
22. Speaker—half duplex
23. Wall mount bracket
24. Desk mount bracket
E103IP and E103IP RediDock Phone Map
BASE FEATURES AND CONTROLS
1. Handset
2. Wall mount clip slot
3. Mute key
4. Hold key
5. On/Off key
6. Handset dialpad
7. FNC key (handset)
8. Handset volume s (increase)
9. Handset volume t (decrease)
10. Redial key (handset)
11. Microphone (handset)
12. Charging leads (handset)
13. Screws and rubber plugs for handset cover
and battery access (in separate bag)
14. Handset Message Waiting/Ringing
Indicator/Speaker key
15. Battery tray (handset)
16. Battery (handset)
17. Wall mount handset clip
18. RJ-45 WAN (POE) input for power and
network connection
19. LED charging indicator
20. RJ-45 LAN input for guest connectivity
21. Faceplate and plastic overlay
22. Phone case
23. Menu Key (submerged)
While it is not recommended, the Menu
key may be used to program guest service/
speed dial numbers. (Press Menu, then
press the numbers to be dialed and finally
end by pressing the speed dial key.)
24. Enter key (submerged) (unused)
25. Dial pad
26. Volume s and Volume t keys
27. 4, 8, 12, or 0 memory keys (shaded key is
OneTouch message retrieval key)
28. Page key
29. Speaker key
30. Microphone (base)
31. Hold key (base)
32. Mute key (base)
33. Redial key (base)
34. Charging leads (base)
35. Speaker—half duplex (base)
36. Wall mount bracket
37. Desk mount bracket
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E200IP and E200IPTRM Phone Map
BASE FEATURES AND CONTROLS
1. Handset
2. Wall mount clip slot
3. Wall mount handset clip
4. Actuator for hookswitch
5. LCD display for MWI and interface
6. RJ-45 WAN input (POE) for voice network
connectivity
7. RJ-45 LAN Input for guest connectivity
8. Ringer volume switch (unused)
9. Ringer Hi/Low (unused in VoIP)
10. Menu key (submerged)
While it is not recommended, the Menu
key may be used to program guest service/
speed dial numbers. (Press Menu, then
press the numbers to be dialed and finally
end by pressing the speed dial key.)
11. Paper faceplate/Plastic overlay
12. Enter key (submerged)
13. Dialpad
14. Volume s (increase) and Volume t
(decrease) keys
15. OneTouch message retrieval key
16. 4, 8, 12, or 0 Memory keys
17. Line 1 key
18. Line 2 key
19. Conference key
20. Speaker key
21. Microphone
22. Hold key
23. Mute key
24. a/b. Handset coil cord receptacles
25. Redial key
26. Speaker—half duplex
27. Wall mount bracket
28. Desk mount bracket
E SERIES VoIP USER GUIDE www.teledex.com 9
E203IP and E203IP RediDock Phone Map
BASE FEATURES AND CONTROLS
1. Cordless handset
2. Wall mount clip slot
3. Line 2 On/Off key
4. Hold/Conf key
5. Line 1 On/Off key
6. Handset dialpad
7. FNC key (handset)
8. Handset Volume s (increase)
9. Handset Volume t (decrease)
10. Redial key (handset)
11. Microphone (handset)
12. Charging leads (handset)
13. Screws for battery access
14. Message waiting/Ringing indicator
(handset)
15. Battery tray (handset)
16. Battery (handset)
17. Wall mount handset clip
18. RJ-45 WAN input (POE) for power and
voice network connectivity
19. Handset message waiting/Ringing
indicator (base)
20. RJ-45 LAN input for guest connectivity
21. Paper faceplate/Plastic overlay
22. Phone case
23. Menu key (submerged)
While it is not recommended, the Menu
key may be used to program guest service/
speed dial numbers. (Press Menu, then
press the numbers to be dialed and finally
end by pressing the speed dial key.)
24. Enter key (submerged) (unused)
25. Dial pad
26. Volume s (increase) and Volume t
(decrease) keys
27. 4, 8, 12, or 0 Memory keys (shaded key
is programmable OneTouch message
retrieval key)
28. Page key
29. Line 1 key
30. Line 2 key
31. Speaker key
32. Microphone (base)
33. Hold Key (base)
34. Mute key (base)
35. Redial key (base)
36. Charging leads (base)
37. Speaker—half duplex (base)
38. Wall mount bracket
39. Desk mount bracket
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