Tektronix Phaser 750DX, Phaser 750P, Phaser 750N, Z750/N - Phaser Color Laser Printer, Z750/P - Phaser Color Laser Printer User Manual

...
P H A S E R® 7 5 0 COLOR PRINTER
User Guide
www.tek.com/Color_Printers/
®
Copyright © Tektronix, Inc. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Tektronix, Inc. Tektronix®, Phaser®, PhaserShare®, ColorStix®, the TekColor® icon, and Made For Each Other® are registered trademarks of Tektronix, Inc. PhaserLink™, PhaserPort™, PhaserPrint™, PhaserSym™, PhaserTools™, TekSMART™, and the TekColor™ name are trademarks of Tektronix, Inc. TekColor CareSM and RealSUPPORTSM are service marks of Tektronix, Inc.
Adobe®, Acrobat®, Acrobat® Reader, Illustrator®, PageMaker®, Photoshop®, and PostScript®, ATM®, Adobe Garamond®, Birch®, Carta®, Mythos®, Quake®, and Tekton® are registered trademarks and Adobe Jenson™, Adobe Brilliant Screens™ technology, and IntelliSelect™ are trademarks of Adobe Systems Incorporated or its subsidiaries which may be registered in certain jurisdictions. Apple®, LaserWriter®, LocalTalk®, Macintosh®, Mac® OS, AppleTalk®, TrueType2®, Apple Chancery®, Chicago®, Geneva®, Monaco®, and New York® are registered trademarks, and QuickDraw™ is a trademark of Apple Computer Incorporated. Marigold™ and Oxford™ are trademarks of AlphaOmega Typography. Avery™ is a trademark of Avery Dennison Corporation. FTP® Software is a registered trademark of FTP Software, Incorporated. PCL® and HP-GL
®
are registered trademarks of Hewlett-Packard Corporation. Hoefler Text was designed by the Hoefler Type Foundry. ITC Avant Guard Gothic
®
, ITC Bookman
®
, ITC Lubalin Graph
®
, ITC Mona Lisa
®
, ITC
Symbol
®
, ITC Zapf Chancery
®
, and ITC Zapf Dingbats
®
are registered trademarks of International Typeface Corporation. Bernhard Modern™, Clarendon™, Coronet™, Helvetica™, New Century Schoolbook™, Optima™, Palatino™, Stempel Garamond™, Times™, and Univers™ are trademarks of Linotype-Hell AG and/or its subsidiaries. MS-DOS
®
and Windows
®
are registered trademarks of Microsoft Corporation.
Wingdings™ in TrueType
®
format is a product of Microsoft Corporation. WingDings is a trademark of Microsoft Corporation and TrueType is a registered trademark of Apple Computer, Inc. Albertus™, Arial™, Gill Sans™, Joanna™, and Times New Roman™ are trademarks of Monotype Corporation. Antique Olive
®
is a registered trademark of M. Olive. Eurostile™ is a trademark of Nebiolo. Novell
®
and NetWare
®
are registered trademarks of Novell, Incorporated.
Sun
®
, Sun Microsystems
®
, and Sun Microsystems Computer Corporation
®
are registered
trademarks of Sun Microsystems, Incorporated. SPARC
®
is a registered trademark of SPARC International, Incorporated. SPARCstation™ is a trademark of SPARC International, Incorporated, licensed exclusively to Sun Microsystems, Incorporated. Ethernet
®
is a registered trademark of Xerox Corporation.
UNIX
®
is a registered trademark in the US and other countries, licensed exclusively through X/Open Company Limited. Other marks are trademarks or registered trademarks of the companies with which they are associated.
Warranty
Printer Warranty
Tektronix warrants that the Phaser 750 Printer will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment. If the product proves defective during the warranty period, Tektronix, at its option, will:
(1) repair the product by means of telephone support or on-site service at no charge for parts or labor, (2) replace the product with a comparable product, or (3) refund the amount paid for the product, less a reasonable allowance for usage, upon its return.
Under this product warranty, Customer must notify Tektronix or its authorized service representative of the defect before the expiration of the warranty period. To obtain service under this warranty, the Customer must first contact Tektronix Telephone Support personnel or that of its authorized service representative. Telephone Support personnel will work to resolve issues professionally and quickly, however the Customer must reasonably assist Tektronix or its authorized representative.
If telephone support is unsuccessful, Tektronix or its authorized service representative will provide warranty repair at Customer's site without charge as provided below.
Service is available anywhere within the United States for products purchased in the United States
Inside the European Economic Area, service is available within the customary on-site service area for products purchased in the EEA
Outside the US & EEA, service is available within the customary on-site service area in the country of purchase
A description of the customary on-site service area may be obtained from the local Tektronix subsidiary or authorized Tektronix distributor. On-site service is at Tektronix or its authorized service representative’s sole discretion and is considered an option of last resort.
If the Customer’s product contains features that enable Tektronix or its authorized service representative to diagnose and repair problems with the product remotely, Tektronix may request that Customer allow such remote access to the product.
In the maintenance of the product, Tektronix may use new or equivalent to new parts or assemblies for equal or improved quality. All defective parts and assemblies become the property of Tektronix. Tektronix, at its option, may request the return of these parts.
For the software warranty please see the end user license agreement included with the software.
If you are an Australian consumer, you should be aware that the Trade Practices Act 1974 and equivalent State and Territory legislation (collectively "the Acts") contain special provisions designed to protect Australian consumers. Nothing in any Tektronix warranty material excludes or limits the application of any provision of any of the Acts, where to do so would contravene the Acts or cause any part of this warranty to be void. In this warranty material, an implied condition or warranty, the exclusion of which from a contract with a "Consumer" (as defined in the Acts) would contravene any provision of the Acts or cause any part or all of this warranty to be void, is called a "Non-excludable Condition". To the full extent permitted by law, Tektronix’s sole and total liability to the customer for a breach of any Non-excludable Condition (including for any consequential loss suffered by the customer) is limited, except as otherwise stated herein, to (at Tektronix’ option) replacing or repairing the goods, or resupplying, or paying the cost of the resupply of, the services, in respect of which the breach occurred. Subject to the above, all conditions and warranties which would or might otherwise be implied in a Consumer contract, whether by operation of statute, inference from circumstances, industry practice or otherwise, are excluded.
Symbols as marked on product:
DANGER high voltage:
Protective ground (earth) terminal:
Hot surface on or in the printer. Use caution to avoid personal injury:
Use caution. Refer to the manual(s) for information:
Warning
If the product loses the ground connection, usage of knobs and controls (and other conductive parts) can cause an electrical shock. Electrical product may be hazardous if misused.
Warning
For your protection, do not defeat any interlocks.
x
Phaser 750 Color Printer
2
Phaser 750 Color Printer
High Capacity Toner Cartridges
Item Part Number
Cyan Magenta Yellow Black
016-1800-00 016-1801-00 016-1802-00 016-1803-01
Standard Toner Cartridges
Item Part Number
Cyan Magenta Yellow Black
016-1804-00 016-1805-00 016-1806-00 016-1807-01
Main Change Grid
Item Part Number
Main Charge Grid 016-1665-00
33100-33
0236-44
Supplies
4
Phaser 750 Color Printer
Imaging Unit
Item Part Number
Imaging Unit (Color Imaging Kit) 016-1841-00
Transfer Kit
Item Part Number
Transfer Kit 016-1842-00
0236-41
0236-43
6
Phaser 750 Color Printer
A4 (Metric Letter) 210 x 297 mm
100 sheets / 14 labels per sheet
38.1 x 99.1 mm labels
016-1688-00
A4 (Metric Letter) 210 x 297 mm
100 sheets / 8 labels per sheet
67.7 x 99.1 mm labels
016-1689-00
Paper Trays
Item Paper Capacity Part Number
A/Letter (U. S.) 250 sheets 436-0282-02 A4 (Metric Letter) 250 sheets 436-0283-02 U. S. Legal 250 sheets 436-0314-02
Transparency Trays
Item Part Number
A/Letter (U. S.) 436-0284-02 A4 (Metric Letter) 436-0285-02
Printer Station
Features Part Number
Ergonomic surface height
Provides storage for supplies
ZCARTA
Internal Hard Drive
Feature Part Numbers
Adds collation
User documentation on disk
Enhanced Job Accounting
Enhanced PhaserLink features
Z750HD
Tektronix Color Laser Labels
Size Description Part Number
8 Phaser 750 Color Printer
Print Quality Modes
You can select the Print Quality mode in the follow ways:
1. From the software driver. (This always overrides the front panel
setting.)
2. From the printer’s front panel. Press Menu, scroll to Print Quality,
press Menu, and select a Print Quality Mode.
Black and White Converts all colors to black, white, and shades of
gray. Prints at 1200 x 600 dpi.
Fast Color Fastest color print mode. Prints at 600 x 600 dpi
using only the cyan, magenta, and yellow toners; black is a composite color. Not recommended for black text.
Standard General-purpose mode for color printing. Prints at
600 x 600 dpi using all four color toners. Transparencies are always printed in Standard mode even if another mode is selected.
Enhanced Produces superior text resolution and smooth colors.
Prints at 1200 x 600 dpi.
Premium Produces the highest-quality color prints at 1200 x
1200 dpi. Available only on 750P, 750DP, and the 750DX configurations.
10 Phaser 750 Color Printer
Paper Tips
Caution
Do not use any media designed for inkjet printers, especially inkjet coated paper and inkjet transparencies. Inkjet media is coated with a substance that will damage the fuser. Tektronix does not furnish warranty service for damage or malfunction caused by the use of non-Tektronix supplies or consumables. Always use Tektronix media that has been specially designed for use with Tektronix Laser Printers.
To prevent Jam-Wrong Media errors, load only paper in the PAPER
tray and Tektronix transparencies in the TRANSPARENCY tray or Multi-Purpose tray.
If you have the Automatic Duplex/Lower Tray Assembly:
Insert the Duplex Unit only in the upper (
a
) slot.
Insert the TRANSPARENCY tray only into the middle (
b
) tray
slot.
Insert the PAPER tray into the middle (
b
) or lower (c) slot.
Always use the Multi-Purpose Tray (
d
) for specialty media.
When loading the Multi-Purpose Tray, the front panel
automatically prompts you to select the media type and media size.
a
b
c
d
Legal
Paper
A/Letter
Paper
Duplex
0236-06
Paper Tips
12 Phaser 750 Color Printer
Supported page sizes and image area
The printer supports five media sizes, which you select in the Print screen (using a supported printer driver).
Margins
Media Page size Print area Top /
Bottom
Sides
1 Letter
8.5 x 11 in. 8.21 x 10.56 in. .22 in. .14 in.
2A4
210 x 297 mm 200 x 287 mm 5 mm 4.8 mm
3 Legal
8.5 x 14 in. 8.2 x 13.5 in. .23 in. .14 in.
4 Executive
7.25 x 10.5 in. 6.93 x 10.31 in. .22 in. .15 in.
5 #10
Envelope
4.13 x 9.5 in. (104.8 x
241.3 mm)
3.8 x 9.2 in. (96.5 x 233.7 mm)
.16 in. (4.1 mm)
.14 in. (3.6 mm)
23451
0632-57
PAPER
A/Letter
PAPER
A4
PAPER
Legal
14 Phaser 750 Color Printer
Transparency Tray
Use only Tektronix transparencies. See page 1 for supplies
ordering information. For information on Tektronix transparencies, visit the Tektronix web site:
www.tek.com/Color_Printers/products/supplies/trans/index.html
Install the transparency tray only in the printer’s upper or middle
tray slots. If this tray is installed in the lower tray slot, a front panel error occurs that stops the print job. The transparency tray must then be moved to the upper or middle tray slot.
Caution
Use of non-Tektronix transparencies can damage printer components or produce poor image quality.
Do not load paper in the Transparency tray, this will result in a Jam-Wrong Media error.
Tektronix transparencies
Use only Premium or Standard Tektronix transparencies (see
page 1 for supplies ordering information)
100-sheet capacity
TRANSPARENCY
A4
0632-02
TRANSPARENCY
A/Letter
TRANSPARENCY
A4
Trays
16 Phaser 750 Color Printer
3. Place the media in the tray under the hooks.
Letterhead: Load this material face-down under the tray
hooks.
Transparencies: Place the Tektronix logo strip face-up under
the transparency tray hooks. Use Tektronix transparencies only.
4. Tray capacity: a. Paper tray 250 sheets
b. Transparency tray 100 sheets
5. Insert the tray.
For tray placement guidelines, see page 10.
Caution
Keep the media level below the indicator on the tray’s label; otherwise, the printer may jam or be damaged.
TRANSPARENCY
A4
MAXIMUM TRAY LEVEL
0632-10
18 Phaser 750 Color Printer
Note
For the best coverage when using laser paper heavier than 105 g/m2 (28 lb.) in the Multi-Purpose Tray, select Heavy Paper as the media type.
If the printer experiences frequent media jams at the Multi-Purpose Tray, move the Media Thickness Switch to a thicker setting. If the printer experiences frequent double-feed errors at the Multi-Purpose Tray, move the Media Thickness Switch to a thinner setting.
Note
The printer prompts you for the paper type and size. If the wrong media is selected, the printer’s front panel displays a Jam-Wrong Media message.
Thin Thick
Normal
33100-68
Multi-Purpose Tray
20 Phaser 750 Color Printer
3. Insert the media:
For Tektronix Transparencies place the Tektronix strip
facing down and refer to page 23.
For Tektronix Color Laser Labels, place face-up and refer to
page 28.
For envelopes, place face-up and refer to page 25.
For letterhead, place face-up and refer to page 11.
4. The front panel prompts you to select the media type and then the
media size: Tektronix Transparency
0632-63
Tek T ransparency
OK
Letter or A4
OK
0632-44
22 Phaser 750 Color Printer
Paper 2nd Side
Standard paper and letterhead 75 - 105 g/m
2
(20 - 28 lb.)
Heavy Paper
Cover Stock 120-163 g/m
2
(60 lb.)
Index Stock 120-163 g/m
2
(90 lb.)
Card Stock 120-163 g/m
2
(40 lb.)
Envelope #10
5. In the Print screen (using a supported driver), select
Multi-Purpose Tray. Send the job to the printer.
Paper-2nd Side
OK
Letter
OK
0632-49
Legal, A4, or Executive
Heavy Paper
OK
Letter
OK
0632-50
Legal, A4, or Executive
Envelope
OK
# 10
OK
0632-51
24 Phaser 750 Color Printer
4. Fill the Multi-Purpose Tray to the level indicator on the guide
(maximum capacity is 50 sheets).
5. At the front panel’s media type prompt, scroll to Tek
Transparency and press OK. Scroll to the media size Letter or A4.
6. In the application’s Print screen under Tray Selection or Paper
Source, depending on the driver, select the Multi-Purpose Tray
and send the job to the printer.
0236-13
3
4
Tek T ransparency
OK
Letter or A4
OK
0632-44
Special Media
26 Phaser 750 Color Printer
b. Side to be printed is face-up. c. The edge where you place the stamp enters the printer first
in some applications; make a test print before proceeding.
5. At the front panel prompt, scroll to Envelope then scroll to #10
and press OK.
6. In your application create a document with these measurements:
Width: (104.1 mm), 4.13 in.
Length: (241.3 mm), 9.5 in.
Margins: (5 mm), 0.2 in.
7. Access the Page Setup menu and make these selections:
Paper Size: #10 Envelope
Orientation: Landscape
8. In the Print screen, use the supported printer driver, and make
this selection:
Paper Source: Multi-Purpose Tray
9. Send the job to the printer.
Envelope
OK
# 10
OK
0632-51
Envelopes
28 Phaser 750 Color Printer
Printing on Tektronix Color Laser Labels
At the printer:
1. Adjust the printer’s media thickness switch to Thick.
2. Insert the label sheets (maximum capacity is 30 sheets): a. Side to be printed is face-up.
b. The top of the sheet enters the printer first.
Thin Thick
Normal
33100-69
0632-26
30 Phaser 750 Color Printer
Guidelines for printing on labels:
Use Tektronix Color Laser Labels.
If any of the labels on a sheet are missing, do not use that
sheet; it may damage printer components.
When selecting Tek Label as the media type, the printer
requires that room temperature be cooler than 27 degrees C (81 degrees F). If the temperature is above this, the printer reports an error and stops printing.
Labels
32 Phaser 750 Color Printer
b. Place the top of the page under the paper tray’s hooks.
This example shows letterhead paper.
3. Insert the paper tray in the printer’s middle (b) or lower (c) tray
slots.
Note
For best results with two-sided printing, use 90 g/m2 (24 lb.) laser paper.
4. Decide on a binding preference (how the page turns) for Step 5: a. Long-Edge binding or uncheck Bind on top edge.
PAPER
A4
1234567
0632-28
a
b
0632-29
2-sided Prints
34 Phaser 750 Color Printer
Macintosh Drivers:
LaserWriter 8.6
a. From the File menu, select Print. b. From the pull-down menu, choose Layout. c. Select Print on Both Sides. d. Select a binding preference.
LaserWriter 8.3.4
a. From the File menu, select Print. b. Click the Options button. c. Select 2-Sided Printing. d. Select Short-Edge Binding or Long-Edge Binding.
6. Send the job to the printer.
36 Phaser 750 Color Printer
2. Insert paper with the side to be printed face-up.
This example shows letterhead paper.
3. In the printer’s front panel, select the media type and size at the
prompt.
4. In the Print screen (using a supported driver), select
Multi-Purpose Tray as the Paper Source or Tray Selection. Send
the job to the printer.
5. Remove the printed paper from the output tray.
Front Panel Media Type
Paper
Standard laser paper, 75-105 g/m
2
(20-28 lb.)
Tektronix Glossy Coated Paper
Tektronix Glossy Coated Paper
Heavy Paper Card stock, 120 - 150 g/m2 (32 - 40 lb.)
Cover stock, 120 - 150 g/m
2
(40 - 54 lb.)
Index stock, 120 - 150 g/m
2
(60 - 80 lb.)
Heavy laser paper, 120 - 150 g/m
2
(32 - 40 lb.)
32564-06
1234567
38 Phaser 750 Color Printer
Troubleshooting Print Quality
For detailed troubleshooting information, refer to the printer’s CD-ROM or the Tektronix Color Printer Knowledge Base web site:
www2.tek.com/TekSMART/
If you notice a problem with the quality of your prints, the probable solution is replacing one of the supplies. Keep in mind this basic guideline:
If the symptom appears in a single color:
Replace the Toner Cartridge.
If the symptom appears in all colors:
Replace the Imaging Unit, or Fuser, or Fuser Roll, or Main Charge Grid, or Transfer Kit.
To diagnose the problem, check these items:
1. Check the front panel for messages on replacing supplies.
Pages Remaining: >500 @ 5% coverage
Standard Reorder: 0
Hi-Capacity Reorder: 0
agenta
Pages Remaining: >500 @ 5% coverage
Standard Reorder: 0
Hi-Capacity Reorder: 0
0% 50% 100%
32
%
Life Remaining
Serial #: Avg. Coverage/Image: 5.8% Date Installed: Sep 1, 1999
0% 50% 100%
72%
Life Remaining
Serial #: Avg. Toner Coverage/Page: 13.3% Date Installed: Sep 1, 1999
40 Phaser 750 Color Printer
Symptom: Problem in one color only
1 color has many vertical streaks.
1 color has a light vertical streak.
1 color is light or faded.
33100-61
33100-59
33100-58
Print Quality
42 Phaser 750 Color Printer
Symptom: Problem in all four colors
Streak through all 4 colors.
Spot in the same place on the page in all 4 colors.
Random spots appear on every page.
33100-57
33100-56
33100-55
44 Phaser 750 Color Printer
Symptom: All four colors are solid black
Prints are black (edge to edge).
Solution:
Remove then re-insert the Main Charge Grid. If problem persists, replace the Main Charge Grid.
Symptom: All four colors are extremely faded
33100-54
33100-53
46 Phaser 750 Color Printer
Symptom: Pieces of print image missing all four colors
1. Pieces of the printed image are missing and reappear out of place,
approximately 129 mm (5 in.) down the page.
2. Media frequently wraps around the Fuser (Jam at C).
Solution:
1. Choice of media; check the following:
Use appropriate media in the correct tray location; refer to
page 13 through page 28.
Print 10-20 blank pages of plain paper.
To avoid jams with Tektronix Transparencies, make sure
that the logo strip is loaded face-down for the Multi-Purpose Tray and face-up for the Transparency tray.
2. If Jam at C, clear the media jam and run the front panel’s Clean for
Smudges cleaning routine (5 blank pages will print to clean the roller). Press OK and then press Confirm.
3. Replace Fuser.
33100-67
48 Phaser 750 Color Printer
Jam at A
Solution 1
Open the left side door; remove the jammed media.
Solution 2
Remove the media tray; remove the jammed media from inside the printer.
33100-08
33100-09
Jams
50 Phaser 750 Color Printer
Jam at C
Caution
The Fuser is hot. To avoid personal injury, use caution or wait for the Fuser to cool before touching it.
1. Remove the Fuser: a. Open the printer’s front door.
b. To unlock the Fuser, turn the small blue thumbscrew
counterclockwise.
c. At the lower left side of the Fuser, press the safety catch and
slide the Fuser out of the printer.
2. Remove the Fuser Roll: a. To unlock the Fuser Roll, press out on the two tabs.
b. Lift the Fuser Roll out of the Fuser and set the roll aside.
a
b
c
0632-31
a
b
0632-32
52 Phaser 750 Color Printer
Jam at D
Caution
The Fuser is hot. To avoid personal injury, use caution or wait for it to cool before touching it.
Solution 1
1. Open the front door.
2. Pull open the access door; the media is visible.
3. Turn the Fuser’s large blue knob counterclockwise.
4. Remove the media.
Caution
If the Fuser knob does not turn, do not force it or you may damage the Fuser. Instead, remove the Fuser and Fuser Roll; then turn the Fuser knob to release the jammed media.
.
A/Letter
Paper
0632-53
3
4
2
54 Phaser 750 Color Printer
Jam at E
Solution 1
Remove the jammed media from the output tray.
Solution 2
Pull open the access door (above the plastic output tray) and remove the media.
Note
Open and close the printer’s front door to clear the error message.
33100-15
A/Letter
Paper
A/Letter
Paper
33100-16
56 Phaser 750 Color Printer
Jam at Duplex Unit
1. Remove the Duplex Unit (it is in the printer’s upper slot).
2. Open the Duplex Unit.
Note
If paper is not in the Duplex Unit, open the right side door; paper may be jammed there.
0632-37
0632-38
58 Phaser 750 Color Printer
Getting Help
Getting Help gives you a comprehensive set of instructions to solve printer problems. The printer's auto-running CD-ROM guides you to the various resources available for installing and learning more about your Tektronix color printer. Use the CD-ROM to install your printer driver software, view and print user documentation, and watch how-to videos. Live Internet links on the CD-ROM let you access the Tektronix Color Connection web site, your single source for color education, interactive tutorials, free templates and support information.
The front panel Help button:
Offers you a suite of tools along with information pages to
help solve printing quality, media feed, supplies, and printer administration problems.
To print the two-page Help Guide: at the printer’s front
panel, press Help, then press Print.
Printer CD-ROM
Advanced Features and Troubleshooting Manual
Supplies instructions
Setup Guide poster
Video help
Networking manuals
Repacking instructions
Printer drivers
Material Safety Data Sheets (MSDS)
60 Phaser 750 Color Printer
Color Connection
www.colorconnection.tektronix.com
Color resource for tools and information to help you get the most out of your color printer:
Interactive tutorials and helpful tips for using your printer
and favorite software applications
Easy access to online technical support.
Customized features to meet your individual needs
Other online services
Anonymous ftp server: ftp.tek.com/Color_Printers/ Subscribe to email update notices: www.colorconnection.tektronix.com
U. S.
1-800-835-6100
Canada
1-800-563-1289
Outside U.S. and Canada
Contact your local Tektronix office for a list of local resellers
Customer Support Centers
U. S. and Canada 1-800-835-6100
Australia 1800 811 177
Austria 0 660 5804
Belgium 0800 1 5059
Denmark 80 01 81 76
Eastern Europe and the Middle East +44 1908 681707
Finland 0800 1 14494
France 05 90 85 41
Germany 0130 82 10 68
Italy 1678 77261
Luxembourg 0800 2853
Norway 800 11782
Spain 900 97 4499
Sweden 020 795 177
Switzerland 155 9493
The Netherlands 06 0221647
UK 0800 558668
Getting Help
62 Phaser 750 Color Printer
Color Density
®
Printed on recycled paper
071-0632-00
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